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Letts Plumbing

Letts Plumbing

Plumbing Service
Concord, CA 94521
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Description

With all that is still going on we are and will continue to operate at full capacity as long as we are able. We will continue to serve our communities needs and have taken steps to ensure the health and safety of our staff thus ensuring the safety of those we provide services to. Our commitment to OUR community will not be influenced by the current climate in the Bay Area. If you need our services we will be there for our customers, clients and friends because to have good neighbors first you have to be a good neighbor. Please- be good to one another and work together. To my Staff and their families- Thank you for your commitment to serve our community. To our community thank you for your years of patronage and the trust you have placed in us. Together we can see through the fear and remain steadfast in the resolve that makes our community and at large our country a place of compassion, education and support. Shane Letts- President Letts Plumbing License #862842

HISTORY

Established in 2004.
I'm Don Letts of Letts Plumbing. I served for 5 years as an apprentice in England. Then I started my own plumbing company in England. I was offered the opportunity to come to California in 1966. Those were the days when you had to have a job ready for you and a sponsor already in the U.S..I worked for a few companies while here over the years. My grandson Shane was beginning to show a lot of ability and interest in Plumbing. So we decided to start our own business. Which has flourished into 6 employees. We believe in word of mouth advertising that has worked for years. It is a great feeling to have the children and grandchildren of my original customers call us for their plumbing needs. We service our customers 24 hours, seven days a week. we do all types of water, gas and sewer. Our advice and estimates are always free, Just give us a call. Regards - Don Letts (Founder)

ABOUT BUSINESS OWNER

Shane Letts is  a concord resident where he lives with his wife and two children. He is a second Generation Plumber and president of Letts Plumbing. Shane is a member of the Clayton Valley Sunrise Rotary as well as a supporter of many local charity organizations. Along with his Grandfather Don Letts he continues the tradition of quality service at an affordable price. In his spare time he is an outdoor enthusiast. And an avid Baseball Fan.

SERVICES

Emergency Services, Toilet Repair, Drain Cleaning, Water Heater Installation, Sink Repair, Pipe Installation, Sink Installation, Leak Detection, Garbage Disposal Repair, Backflow Services, Pipe Repair, Bathtub & Shower Repair, Toilet Installation, Faucet Repair, Faucet Installation, Water Heater Repair, Gas Line Services, Sewer Services, Sump Pump Installation, Garbage Disposal Installation, ,

Reviews

Frank H.
Frank H.
05/08/2019 12:00:00 SA
I can't say enough about this company.  From Amber in the office to Keith and Andrew in the field they deserve all the accolades they receive.  We had a major job in our crawlspace today that took most of the day.  K & A were just terrific, nothing bothers them and they just get to it!  We've used them before and I recommend them to everyone in need so, look no further, make the call!
j b.
j b.
08/06/2017 12:00:00 SA
Called Letts for shower valve replacement. Adam called within the hour, gave an estimate, said he'd arrive around 6. He showed up on time, got the job done with no drama, at the agreed price. Quality work, good guy, fair price, clean. Our new favorite plumber.
Lori S.
Lori S.
03/12/2014 12:00:00 SA
I really needed some help and got someone who was RUDE! I won't name names because it really doesn't matter who it was. I was told that my landscaper could have saved me a couple hundred dollars by exposing the pipe. I was told that it's not an emergency if my neighbor would give me a hose. I HAVE NO IDEA WHAT YOU ARE TALKING ABOUT!!!!! I love my landscaper.... and because I do not work with RUDE people I found another company I now get to call my plumbers and they are amazing! (check my other reviews for the names of an awesome landscaper and plumber)
Ari K.
Ari K.
10/05/2022 12:00:00 SA
Nice and knowledgeable people! They inspected my shower for an hour, explained the issues and the solutions in detail and didn't charge me for it!
Definitely recommend and work with them!
Autumn M.
Autumn M.
02/04/2012 12:00:00 SA
Valve started leaking on a Saturday.  I called Letts, and they had someone at my house within 30 minutes.  They were very efficient and professional.  The plumber took the time to show me where the shut off is to the house in case of a future emergency.
Bill R.
Bill R.
5/21/2021
I've used Letts Plumbing on several occasions now: fixing a major bathtub leak, installing new toilets and bathroom faucets, installing water supply to my refrigerator, and on and on...
The reason I call them first? They're always quick to call back, set up an appointment and the work is always top-notch.
I had to find a new plumber after I moved and Letts has become my automatic go-to for all plumbing issues, small and large.
Their prices are competitive and although they may not be the cheapest, you'll definitely get quality with them.
They'll remain at the top of my list whenever I need a plumber.
Linda S.
Linda S.
9/13/2015
Our plumbing problems ALWAYS happen late at night, or on a weekend or holiday. Always. So, of course, on Saturday morning, our drain line from the house to the street clogged and sewage started spewing out of the cleanout and into our front yard. I frantically called for help.  Sheldon came to the rescue even faster than quoted and quickly snaked and removed the clog (tree roots).  He was professional, kind, and down to earth, and made a truly icky situation better.  A million thanks to him and Letts.
Robert S.
Robert S.
10/22/2018
Came only after another vendor couldn't get job done after 2 visits and 6 hours. They came in and handled it within 30 min and less than half of the cost. These will be my go to guys going forward.
John M.
John M.
09/10/2014 12:00:00 SA
We just bought our new house and had 4 issues the day we moved in.  We were so disappointed until I called Letts.  Shane come out right away, on time and was so knowledgeable and fast that he put all our worries to rest.  If you're looking for quality work, from great people, and at a fair price, this is the place for you !
Barbara H.
Barbara H.
12/15/2016
I've had a tankless water heater for about six years. Started having problems earlier this year with the consistency of hot water in the shower. Thinking it needed to be descaled I had someone come out to clean it only to find out that there was no service valve on the unit. So I had them install the service valve and flush the unit. Unfortunately that did not solve the problem.
Long story short I had two different companies come out to try to diagnose the problem with no solution. I finally reached out to my neighbors and got a referral to Letts Plumbing.  I'm so glad I called them!
Tim arrived within 2 hours of my call.  Not only was he a nice guy, but he diagnosed and fixed the problem! Turns out it wasn't the water heater at all but the old worn fixtures in the tub/shower! Tim had a rebuild kit on his truck (no need to wait for him to go get parts) and replaced the stems and faucets. I now have a fully functioning shower with all the hot water I need.
I highly recommend Letts Plumbing. I know I will be using them for any and all future plumbing issues that might arise.
Gary B.
Gary B.
08/04/2014 12:00:00 SA
Excellent+++.    Emergency call on Sunday due to line blockage.  Adam came--a very nice and professional person.  Response was prompt,  timing just as advised on phone.     Did the work promptly, cleared block, checked all flows  with no unnecessary work, no overcharging, no sales pitches.  Highest possible recommendation and an  outstanding job.  Many thanks.
Randy L.
Randy L.
08/10/2021 12:00:00 SA
Amazing service. Tim of Letts Plumbing is a true professional and a master problem solver. We had a problematic shower and low water pressure issues. Thought it was the tankless water heater acting up. Nope. Problems now solved. First, Tim diagnosed and fixed the poor shower repairs made by another plumber. Then he replaced the faulty pressure valve outside the house. The work was done quickly, efficiently, respectfully and right. And he has a great sense of humor! We have found our new plumber.
jeremy l.
jeremy l.
5/25/2016
We have a frustrating problem with an upstairs shower drain that gets clogged every three years.  I had another plumber come before, after 90 minutes he could not get the drain open.  This is my second time using Letts.  Once again great service, timely, and very reasonable.  Steve D came to our house.  Super nice guy.  Very efficient.  Helped us understand the problem, and was able to pull a squirrel sized collection of hair out of the drain.  He was great and I highly recommend him for any plumbing needs!
Puppyface F.
Puppyface F.
6/20/2013
We have a business in Concord where our kitchen faucet leaked to the point we had to shut the water off. Since it was our only drinking water source, we had to get it fixed immediately.

I called Letts Plumbing and they sent us a plumber quickly. I was told that his truck would have most common parts on it so the problem should be fixed on the same day.

We are pretty skeptical when hiring anyone for anything knowing that people don't even show up a lot of times. But the plumber not only showed up but also fixed 1 faucet, 1 sink and 1 toilet (on the verge of a problem) for only $147!

We are very happy and would definitely keep their number handy in case we have any plumbing issue at work again!
Alexandra B.
Alexandra B.
7/26/2023
We hired Letts Plumbing for a small outside job - replacing our main water valve which was corroded and leaking. Communication was awesome and the rate was reasonable compared to other plumbing services we've used. We'll be using Letts Plumbing again.
Joe O.
Joe O.
10/25/2013
Had a leak under the kitchen sink so perused Yelp and found Letts. Gave them a call and the phone rang for quite awhile before I finally gave up. There was no operator or voicemail like other plumbers in the area where I could leave a message. Suggestions for the business is to either get a voicemail or shorten the ring time.

Decided to check out if YouTube could help. Found numerous tutorials and even for a newb like myself I was able to fix the leak in 15 minutes and save myself a few hundred dollars in the process!

Thanks Letts for not picking up the call! :)
Susan N.
Susan N.
03/12/2021 12:00:00 SA
From the scheduling staff to our service person, Letts Plumbing was timely, professional, a fair price, efficient and solved the problem! This was the first step in a large backyard project. We really appreciated that this problem was fixed so we can take the next step.
Bill O.
Bill O.
6/26/2023
They did a great job, arrived on time and fixed the problem we were having. It cost what I expected it would
Jennifer C.
Jennifer C.
3/15/2022
Called Letts for a problem with a drain backing up. I was able to schedule someone to come out the same day. He showed up on time and was able to resolve the issue within an hour, so I only had to pay the minimum hourly rate. I will definitely call them again if we have any more plumbing needs.
Deborah L.
Deborah L.
8/29/2017
Have had Letts out to my home several time for different issues.  Each time they are prepared, courteous, honest and on time.  Have had them for clogged drains, sink and faucet installs. Today I thought I needed a new disposal but really just needed the mainline cleared.  They could have replaced the disposal and charged me for something I didn't need but they took the time to assess what the real issue was and solve it.  I highly recommend Lett's for your plumbing needs.
David K.
David K.
7/16/2019
Yesterday evening I noticed that my hot water wasn't really hot. Thinking that my pilot light went out, I instead discovered that my water heater was leaking. After the initial panic, and perhaps some cursing, I recalled that Letts Plumbing helped me out with a clogged sewer line a while back. A quick phone call later, and I was in their queue for the morning.

As luck would have it, Eddie was able to arrive sooner than I initially expected. He quickly removed the old water heater, cleaned up the area, and prepped the various connections for new hoses and fittings. At his suggestion, I agreed to have the existing ancient gate valve replaced with an easier to use--and more dependable--ball valve. Eddie also adjusted the routing of the incoming copper lines in a way that made more sense.

Before I knew it, the new water heater was installed and working, and within the estimated time. Throughout the process, Eddie was happy to answer my questions, and demonstrated expertise that made me confident that the job was done correctly. Next time a plumbing project comes up around my house that requires a professional touch, I know who to call.
Josh M.
Josh M.
06/03/2019 12:00:00 SA
Sheldon showed up on Memorial Day Weekend and fixed our issue very quickly - saved the day you could say. Letts was fairly priced and very professional, and I would highly recommend them for any plumbing needs.
E M.
E M.
02/05/2021 12:00:00 SA
Today morning waked up and I saw my home again leaking. I called again ask Andy.  again company response was quickly.  He come at 11 am and fixed water pipes.  I appreciate him and his company.  I recommend everyone use this guy service.
Ron D.
Ron D.
5/17/2022
Sheldon Clemons from Lett's Plumbing is conscientious, professional, timely and very personable.  He resolved our faucet problem quickly.  I will call Lett's plumbing again when issues arise.
Fay R.
M A.
M A.
11/26/2020
Plumbers are tops. They do good, clean work.
The office folks on the phones during the week - need customer service courses. How's
Butch P.
Butch P.
3/21/2013
I have used Letts Plumbing 3 times in the past couple years. Most recently, they replaced-repaired some bathroom stuff. I also have used them to clean out the drainage lines under the house. They always respond quickly and show up when they say they are going to-that's huge to me! The prices might be a little higher than some other shops ($140 to snake a line on standard jobs). The guys are polite and pay extra attention to make sure they don't leave any marks on your floors or carpet. The only drawback and it's minor to me, is that only only accept cash or checks-no plastic. Not a big deal but if I had to get a major renovation done, that might be a factor.
Laura D.
Laura D.
05/11/2017 12:00:00 SA
This is the first time I have submitted a Yelp review. I had a good experience with Letts, which had to replace my residential gas lines. It was a four day job. They were very responsive and pleasant and know what they are doing. My only nit-pick is that you always get the answering service, but phone calls are returned fairly quickly by the Letts office. Also, Letts was far cheaper than another company which gave me a bid. I will use them for all my plumbing needs going forward. A special shout-out to Tim and Sheldon (Sheldon did the estimate and the work). Thank you Sheldon.
Cynthia H.
Cynthia H.
12/15/2014
What can I say - plumbing issues are never fun, but I'm thankful to have the kind and talented people at letts to help. We have had to call them more times than I care to admit for our own home and 2 rental properties. Why do problems always occur after hours? They have helped us with water heaters, a shower leak,  and clearing a main line. Each time they call back promptly,  arrive when they say they will, and do a great job. On this last visit they didn't even charge us because they knew that the broken water heater part was under a defect/recall.

I would not hesitate to recommend letts to anyone no matter what the plumbing task. These are the good guys.
Ed C.
Ed C.
5/16/2020
Hired Letts to redo some gas lines to kitchen stove and dryer. Crew was professional, always on time, and respectful to ensuring the house looked exactly like they found it! (Was hard since job involved crawling 75+ feet in dirt & mud beneath the house!)

When an unexpected issue came up with the oven, Shane immediately contacted me, and got a licensed repair tech out to the house WITHIN 24 HOURS..ON A SATURDAY! He stayed in touch to ensure I was satisfied with the job.

I highly recommend Letts for all your plumbing needs, they know what they're doing and are not into upselling you for stuff you don't need.
Rebecca B.
Rebecca B.
03/08/2022 12:00:00 SA
I'm very happy with the service I received from Letts Plumbing.
Parlando R.
Parlando R.
1/19/2016
I never thought I would be singing praises for a plumbing company, but here I am. We've owned our home since the mid-1980s and, living in the unstable land of the Orinda hills, knew that we would experience sewer problems eventually. Well it came big time when our house started to smell. Reek was more like it. An inspection of the property revealed that the sewer line from the house had shifted, the seal broken, and raw sewage was seeping out. Who to call?

I check with our local Nextdoor organization for recommendations. Letts Plumbing stood out. I called, explaining the situation, and the person in the office had someone out without delay. They sent Tim Givens, who investigated the situation, found that the initial installation was highly irregular, and devised a plan to correct it.

When Tim and his assistant returned with parts and a plan, they went right to work. With plumbing, it's best to expect the unexpected. When Tim opened the line, disaster struck. Nasty water shot out. Not only had the sewer outlet failed, but the line was backed up. Tim explained the situation perfectly and said that he would try to get someone out to help as soon as he could. To our amazement, within minutes, a second truck had arrived, and another employee had opened the nearby manhole and began to snake the line.

It wasn't long before the drain was cleared, subsequent causes for caution explained, and all repairs and improvements made. They even spread kitty litter in the affected area to cut the odor.

I was presented with a bill that I consider supremely fair, and the money well-spent. The service was excellent, the sewer outlet intelligently redesigned, and the staff professional, friendly, and neat. Tim and his crew exceeded all of my expectations. I would recommend Letts Plumbing and Tim Givens in particular to anyone in need of plumbing services.
Susan D.
Susan D.
8/20/2015
The courtesy and professional manner in which my difficult plumbing problem was handled was stellar.  I have very old pipes without standard clean outs. Sheldon was able to resolve the root problem with effort and was nothing but patient and considerate with me and my home.
   I was bid 10x the amount by another plumbing company. Ouch
  Thank you to Sheldon and Letts Plumbing.  I highly recommend this company.
Peter C.
Peter C.
7/21/2013
Almost made a huge mistake and canceled my appointment with Affordable plumbing company So glad I did (thank you Yelp) for saving me.  Called Steve @ Letts and couldn't be happier with their service and product.  While waiting for the old water heater to drain we even got a couple of games of darts in...just be careful if you challenge Steve...he's a ringer :)
Sheila B.
Sheila B.
8/29/2017
Just had Fred over to connect our new sink. EXCELLENT service!!! Super knowledgeable, friendly, punctual, fast, and was able to fit us in first thing in the morning the day after we called. Also very reasonable pricing. Our first time ever hiring a plumber and we definitely were not disappointed.

We will definitely keep Letts as our go to plumber service, and would definitely recommend them to anyone with plumbing needs!!!
Zelly L.
Zelly L.
12/17/2016
We had a horrible leak in our kitchen and we weren't entirely sure where it was coming from. I called Letts on a Sunday morning, asking for same day service. The operator said that someone would call me back with an appointment time. Not 5 minutes later, Sheldon calls me back and says he'll stop by at 6pm. He calls again around 2pm and, much to our relief, he says that he can stop by earlier. Sheldon was very polite and professional. Even with a house full of guests and a couple of loud toddlers, he was totally patient. Turns out our dishwasher was leaking so it was a simple fix for Sheldon (but we need a new dishwasher) so the appointment was fairly brief. Although they do charge extra for same day service, and rightly so, Sheldon gave us a discount. This is the second time Letts has come to our rescue. We've called their competitors in the past but not anymore. When we have a plumbing issue, Letts is our go to company.
Al K.
Al K.
06/08/2017 12:00:00 SA
I have been using Letts Plumbing for 3 years now.  Always the quickest to respond to my needs without charging for emergency appointment.  Professional, quick service, and very competitive pricing.  Plumber Steve @ Letts has always explained the problem thoroughly, repaired, and then provided cleanup after.  I will not call anyone else.
Jane S.
Jane S.
10/26/2017
Letts is my go to plumbing Company for my real estate clients and my personal residence. They are responsive, have fair pricing and do quality work. Shane and his squad are just the best. I can see why they are so highly rated on all the platforms. I am always confident referring them. They never let me down. Part of the reason my clients value me is that I find them great contractors who they can trust and Letts is part of that team.
VeryBerry F.
VeryBerry F.
5/15/2012
Came home to find leak from the LIGHT FIXTURE in dining room. We live on the top floor with no one above us in a condo we own with a HOA. Husband called Letts as did I based on Yelp reviews. The reviews were right.

Within 2 hours of my call, Tim and Sean showed up, confirmed that there was a pipe in the ceiling above the dining room (who knew!) and went right to work. They attempted to keep the damage to the ceiling at a minimum by only cutting in one place to open rather than guessing and cutting multiple holes. After dealing with horrible pink fiberglass insulation, they located the pipe, identified the leak in a copper pipe (normally the HOA responsibility) and quickly repaired it. They also showed me where the leak was in the pipe. They cleaned up, swept and were clean during the process, apologizing for any messes. They were reasonably priced for the work they did but they only take cash or check (no big deal).

They were extremely friendly, efficient, and knowledgeable. I now have their card on my fridge and number in my phone as they will be the first people I call if I EVER need a plumber or need to refer someone to them. Thanks Letts!
Brian T.
Brian T.
11/02/2020 12:00:00 SA
We had a blockage at our house in Walnut Creek.  Adam and Demetrias came over and had it cleared within 25 mins.  Friendly, professional and generally nice folks to deal with.  Thanks Letts, we'll be calling you again for any plumbing needs.
Mark W.
Mark W.
08/07/2016 12:00:00 SA
Called on sunday morning with a back up toilet, shower, tub - frickin nightmare!  The service took the message and I got a call back within ten minutes.  Andy was here within 45 minutes.  Very nice guy, very clean and conscientious and did a very thorough job including changing the wax ring on the toilet.  Very competitive rates.  I would never hesitate to use them again.  Thanks again Andy!!
Christopher J.
Christopher J.
07/06/2023 12:00:00 SA
Have done a lot of business with these guys including having the main drain line cleared of roots, repairing a leaking drain line from the kitchen, leaking drain in the bathtub and replacing inserts on 64 year old shower valves.  They have always done a good job, stand by their work and the guys that came out were friendly and helpful.  Highly recommend this company.
Sadie R.
Sadie R.
7/17/2015
Very quick response and fixed my broken hose bib in less than 30 minutes. Very impressed with them. I could even pay with my card
Richard T.
Richard T.
12/20/2014
In mid November, on a weekend of course, the downstairs toilet/shower/sink did its annual back up into the shower pan; not pretty.  Last three times had called one of the major firms to unclog. Seeing that I was getting tired of this yearly ritual, I decided to try a different plumber.  On the recommendation of my plumber, who does not do rooting, I called Letts.  A very pleasant lady answered, and told me that the weekend hourly rate would apply, but also let me know that if I could hold out until Monday, the rate would dip by $75.00.  I decided to plug my nose and wait.  She said that she would have one of their plumbers ring me up to make an appointment.

Not five minutes later 'Adam' phoned.  I explained all, and he said that the following Monday's job schedule was close to full, but that he could take care of me if I could be the first appointment of the day, 6:30AM-ish.  I agreed, and on Monday morning, on time, he appeared.  While snaking, I saw him going in through the p-trap, something the other rooter had never done; they had gone in through shower drain.  Adam explained that there was no way to get the snake around the bend in the shower drain, so he tried the trap.  He confirmed that the 'major' had done a half-assed job going through the shower, and just pushing the clog down the main line and hoping for the best. Adam spent a good amount of time rooting, and I could hear the snake working under the house in the lateral main line all the way to the clean out.  I had never heard that with the 'major'.  And, yeah, I was pissed; live and learn.

I subsequently recommended Letts and Adam to my sister in law, a couple weeks later, when she had a similar problem.  She was so pleased with his work, that she hired Letts to do a number of other projects.

Highly recommended!!
Sandy H.
Sandy H.
3/30/2018
On days you have to call a plumber, you don't usually have occasion to smile or laugh. But if your plumber is knowledgable, experienced, smart, and a delight to work with, then it can turn a sour situation into a decent one. Andy at Lett's Plumbing is like that. He was able to get to the root cause of our issue after a few educated guesses (and it was a puzzle to be sure), and he made the whole scary process much easier to deal with. He's funny and relatable and does not man-splain. He's the best.  Their pricing is reasonable and the results are reliable. Make sure you call Lett's first if you ever need a plumber and you live in the East Bay.
Dan F.
Dan F.
07/01/2021 12:00:00 SA
Had a plugged up drain after hours. They came and had it fixed within the hour. Thank you!!
A P.
A P.
12/10/2016 12:00:00 SA
I never had to call a plumber out before so I was extremely hesitant, especially hearing about how expensive they can be. I was very worried that I might get someone who's inexperienced and would take a longer time than necessary to diagnose and fix the problem. This could've made it quite costly for me, since they charge by the hour plus materials. Fortunately, the nice lady over the phone (I think her name was Lindsey) reassured me that Adam is very knowledgeable and experienced, and he will take good care of me. She was not wrong at all. Adam was awesome! He showed up early, answered all of my questions, inspected underneath my house via the crawlspace, came back up to cut open my drywall to find the leak and repaired it, all in less than an hour!! He was extremely fast and efficient. Very down to earth guy too! This experience definitely exceeded my expectations and gave me a different perspective on hiring plumbers. With that said, I would not hesitate to utilize Letts Plumbing again if I ever needed to, as long as they send over Adam to do the work!
Brian B.
Brian B.
01/11/2015 12:00:00 SA
Amazing and reliable company!! Would use again anytime. Rates are very reasonable and their plumbers really know their stuff.
Paula B.
Paula B.
7/21/2013
This company answered their phones and came out the same day I called, though it was not an emergency.

I felt very comfortable with the plumber.  He was very courteous and knowledgeable.  He set straight to work and did a number of tasks I had saved up for this call.

Be warned:  they don't take credit card (which they didn't tell me on the phone).
Eileen H.
Eileen H.
08/05/2015 12:00:00 SA
So yesterday afternoon I got a call from Shane, the owner of Letts Plumbing.  He was very concerned about the problem I had with one of his plumbers last Friday.  He assured me that that is not how he runs his business, and that their protocol is if their workers are going to be 20 minutes late or more, THEY are supposed to call the customer, the customer is not supposed to be the one to call them.  He was extremely apologetic and really wanted to make things 'right' with me.  He offered me a very generous refund on what we paid, which was above and beyond what I expected.  I am so appreciative that he took the time to reach out to me...it really shows that he cares about his customers, as well as the reputation of his company.
Steven C.
Steven C.
07/02/2021 12:00:00 SA
We had a problem with rodents under the house and Lett's came out promptly and also discovered two sewage leaks. All repairs made in two consecutive days. The workers from Lett's were prompt, reliable and professional. Highly recommended.
Mike r.
Mike r.
8/22/2015
Sheldon was aweaome and honest. I got nervous when he asked to look under my house  he ended up fixing issue in 45m
If I ever need plumping help I will call his company and definitely request him
Karen S.
Karen S.
2/14/2020
My home is 1952-vintage, with probably mostly-original main plumbing. The tub and sink (in the only bathroom) had been draining slowly for weeks.  Didn't have time to take time off from work to deal with it.  Until I tried running a load of wash, and sewage backed up in the (only) tub.  Enter Andy and Eddie, who were on time, up-front about the cost, and got the blockage cleared in about 90 minutes. And extracted 5-6' feet of plumber's snake (broken off in a couple of pieces) from the tub's line, left behind by a previous plumber from another company. (!!!!)  They were efficient, and professional, and really tried to clean the gunk out of the tub. And they were funny!  When I told them they were my heroes, one quipped Saving the world, one toilet at a time!  Andy also gave me some good advice, for future repairs.  Bless 'em!!!
Ty A.
Ty A.
06/04/2019 12:00:00 SA
I don't write reviews unless I'm 100% convinced. Andy and Dustin from Letts did an amazing job, total lifesaver.
We had a badly stopped up sewer blockage under the house. Another company came out who we've used numerous times and gave up.
Andy didn't quit, coming backwards up the cleanout to break up the blockage, then hitting it from the the other end.
From now on I'm not using anyone else.
Hillary K.
Hillary K.
05/09/2014 12:00:00 SA
This is the only plumber I will ever use!!!!!

We are remodeling our master bath.  A full tear down of  walls and completely move every bit of the plumbing type of project.  From the moment of meeting Shane, the owner/president, we knew we were in good hands.  Every bit of this job was a pleasure.  They came in under bid and ahead of schedule. At the end of each day we were unable to tell that someone was there doing major work all day.  It was more like a cleaner came in.  It was cleaner then it was at the start of the day.

In the middle of this project, we had an related catastrophic water heater failure that occurred late at night.  They came out promptly that night to stop the leak and were back early the next morning and had a new one installed within a few hours.  We had the pleasure of meeting the majority of the plumbing staff and felt comfortable and welcome to let any of them into our home.  Everybody that works for Letts Plumbing is very knowledgeable and efficient in their work.

I have no hesitations in providing an outstanding referral to all my friends and family and in this day and age of crappy/subpar customer service, it was extremely refreshing to deal with this level of professional service.  They go above and beyond and every bit of their work was perfection!!!!!!!
Laci J.
Laci J.
06/09/2017 12:00:00 SA
Had two faucets replaced and they did a great job! Will definitely use them in the future!
Greg J.
Greg J.
04/10/2019 12:00:00 SA
As a DIY person I have had to call Letts 2 time in the past 30 days to fix what I have attempted to repair myself.
Both times they have responded quickly addressed the my failed attempt at plumbing without issue.   My wife has officially informed me that if I attempt any Plumbing repairs, she will take away my tools and call Letts herself....
Lu M.
Lu M.
1/25/2016
I needed urgent help in a Friday night and Adam and his crew were very thoughtful and helpful. Really great and honest people. My go to people now
Susan R.
Susan R.
02/01/2018 12:00:00 SA
As professional and capable as it gets!

Today is probably the fifth time I have called on Letts for help.  Steve came earlier than set time and, like magic made everything work!
He is the third plumber (from Letts) I have worked with over the years and I continue to be amazed at their quality of professionalism and knowledge.  I have never felt disappointed...always grateful!  Thanks Letts and Steve!
Mary Alice R.
Mary Alice R.
02/04/2013 12:00:00 SA
Our family has been dealing with Lett's plumbing for years.  We have only the highest regard for their family run business.  Always on time or earlier, fair and honest and the mess is always cleaned up.  I would not hesitate to recommend them for any and all plumbing needs.  They are the best!
DK H.
DK H.
07/02/2012 12:00:00 SA
Very professional . I called about 8PM for a non emergency issue  - 8:30am the next day Jason called to let me know he could come right over  .  He completed the repair under the house  ( broken Pipe ) and was out the door after making sure he  cleaned up .... in about an hour .... Very reasonable , Professional , Fast and CLEAN ! .... Not much else to say other than Great job .. thank you .

I'd call them if you need a plumber ...
Corey K.
Corey K.
4/30/2014
I have used Letts plumbing now 3 times. Anytime I have used them they are very professional and do an outstanding job. I have recommended them to friends and business friends.  They have experience in a wide range of your plumbing needs. I love supporting small family businesses that are local to the East Bay!

Corey
Lindsay G.
Lindsay G.
04/10/2018 12:00:00 SA
Fred arrived early (after calling to make sure it was ok) which was great. He diagnosed the problem almost immediately and cleared the blockage pretty fast. Since we had to pay for the full hour, Fred offered to fix a few other things he had noticed (leaky shower handle, etc.) to use the rest of the hour. Really appreciate how thoughtful that was!

Fred was very thorough, professional and knowledgeable. We definitely recommend Letts and especially Fred!
Ruby M.
Ruby M.
06/07/2017 12:00:00 SA
A leak broke out in the kitchen of my parents' rental, so I called several plumbers that service the area.  

Having never worked with a plumber before, I had a lot of questions and Mary, with Letts, was very helpful in answering them.  We scheduled a visit for the next morning for Sheldon to come by between a 8am-8:30am window.  At 8 'o clock on the dot, Sheldon gave me a call to let me know he was 20 min away (fantastic customer service).

Sheldon was very professional and got to work right away (was even very patient with my dad who had a bazillion questions).  The source of the leak was quickly identified and remedied -- which was a **huge** relief for my parents.  

There's some additional plumbing work that needs to be completed in the unit, so we'll definitely be using Letts again.  If you're looking for a plumber in this area, I highly recommend calling Letts.
Sharon D.
Sharon D.
9/24/2020
Great response time and courteous.  Fixed the problem in the shortest time possible. Would definitely refer.
Scott V.
Scott V.
06/04/2020 12:00:00 SA
I had to replace a garbage disposal, and John did a great job. He even fixed a problem with the kitchen faucet that I thought was caused by overall low water pressure.
After the job was done, he showed what to do if the disposal ever gets clogged. He was very conscientious and professional.
Richard C.
Richard C.
10/13/2016
I needed someone to redo the drain lines under our new sink, happened to see one of their trucks when I was dropping off kids at school.  Checked Yelp, called them and I had an appointment for 3:30 the same day...
Adam showed up in the middle of the appointment time and got right to work.  He took care of rerouting the grey water lines, finished off the install of the instant hot water system, cleaned up and everything looks and works great.

I was very happy with the value of the service that I received and thought that the $140/hr rate was pretty reasonable.  (After the first hour, time billed in 15 minute increments.) No upselling, no BS.

I've already recommended them to a co-worker and plan to have them come back out to deal with another vexing problem after we're done with the kitchen.
I've had trouble with getting some plumbers to call back, show up at the agreed upon time, but not with Letts.  They have secured repeat business from our household.
Chase J.
Chase J.
1/22/2015
Letts Plumbing was very responsive, reliable and solved our plumbing issues fast. We just bought a home and our sewer kept backing up into the shower (so gross), Sheldon came out and quickly solved the problem. The next day our kitchen sink was backing up and I thought it might be a related issue...nope, just a coincidence, Sheldon came out again within 45 minutes of me calling and fixed the issue. He was wonderful, knowledgable and really quick...also, their prices are very reasonable. We had another plumbing company give us a bid to solve our sewer issue and it was far more expensive and a time consuming option. Glad we had Letts plumbing solve it instead.
Nick L.
Nick L.
3/25/2021
Letts was recommended on various social media platforms but our experience would be counter to what other people have experienced.
The technician was timely and pleasant enough but that's about all I can say.

I understand there will be a call out charge to investigate some pipe noises so fully expected that. What I didn't expect was for a cursory 2 minutes (not kidding) inspection to which we were told it was a loose pipe banging around and they can't do anything to fix etc.

If that was truly the cause (as Liam Neeson would say) then that would be the end of it, expensive diagnosis but that's the cost of piece of mind to get it fixed.

So we got some other guys out to do a more thorough check and lo and behold it wasn't a loose pipe at all and something entirely different. I'm all for paying for services but to pay for something that was flat out wrong isn't cool. If you can't diagnose the issue then I'd prefer for someone not to guess, own up or bring in someone who could work out the issue. Instead to charge a ransom and then leave asap, that's called robbery to me.

Seriously unimpressed. Lesson learned.
Elizabeth R.
Elizabeth R.
05/01/2023 12:00:00 SA
Very easy to reach and get someone out here. Transparent about pricing too. Just had michael out here to replace our leaking pressure valve. He was professional and informed us of everything. As a woman sometimes contractors give me the run around so it was nice to not experience this. I would definitely hire them again.
Larry M.
Larry M.
05/07/2013 12:00:00 SA
What a mess,my house had a clog down stairs and flooded the house, but all I can say is everything is great now. I feel so good about the price and so happy everything is perfect now.
Stephen K.
Stephen K.
7/27/2018
John and Mikey did a fantastic job for us. Polite and professional, ask for their services!
MJ F.
MJ F.
12/15/2018
I've used Letts in the past, and have always been happy with their work, and their customer service.  They installed a new hot water heater for me, and new drain plumbing for a bathroom sink that got to be more than I could handle when the pipe was stuck and not strong enough for me to get out.

So, when I had a problem recently, I called them and they came out quickly.  I suspected a leak in the hot water feed to a bathroom sink, and it was worse than I thought.  A length of pipe needed to be replaced, and he was able to get some help late in the day and get it fixed right away.  He had to work in the crawlspace, where it was pretty wet due to the leak, but got it all done for $225, which I thought was a great price considering there were 3 people there for a while.

Not only was it fixed, but the plumber and his helpers were all very friendly, which seems to be normal for Letts.  I really appreciate the friendliness and trust I feel from them, and the fact that they never have a bad attitude, and always treat me well.
David M.
David M.
7/17/2017
The service I received from Letts plumbing was better than I expected in every way.  When a leak in my crawlspace developed, Lett's was recommended to me by a local plumber who was too busy to handle the job.  The scheduling deparment was pleasant and got me a visit the same day.  Fred, the gentleman who visited my house was incredibly helpful both trips (two were required due to an access problem).  In the end they responded immediately and fixed the leak for a very fair price, all while being courteous and friendly on the phone and in person.  I couldn't be more impressed. Thanks Fred, Amber, Leah (sp?) and everyone at Letts.
Jamie W.
Jamie W.
08/05/2017 12:00:00 SA
Excellent customer service . This company went above and beyond my expectations.  Shane the owner was amazing and very helpful.  Fred was very professional and knowledgeable.  We had very old pipes and a lot of digging needed to be done.  Fred worked very hard and got it all done.  I'm truly amazed at the work that was completed.  I will never use another plumbing company.
Eve D.
Eve D.
06/09/2021 12:00:00 SA
Update - Today Andy (& James) came out to do a few things I've been putting off - low water pressure in my kitchen faucet, a slow bathroom drain, and concerns about the water going to my clothes washing machine (I have giant HE stackables in a small closet and behind which you cannot see).

OMGOSH! I'm so happy. Andy figured out the issue with the kitchen sink - FIXED!! and the bathroom sink draining issue - FIXED!! and even confirmed that my washing machine was set up correctly - YAY!!!

And, they were able to come earlier which, I know, is really the luck of the draw, but still nice to get things done sooner!!

I am so glad I found Letts. They continue to do a really great job - even on the little things! I recommend them highly!!
Niki X.
Niki X.
02/08/2018 12:00:00 SA
I've worked with both John and Andy from Lett's, both were excellent. Professional, thorough, neat and efficient are a few of the words that I would use to describe the Lett's team, and the services were affordable as well. I highly recommend Lett's, and will call them when I have additional plumbing needs in the future.
Matt R.
Matt R.
10/10/2022 12:00:00 SA
Communication is the best with these guys. Of all the companies I reached out to they were the most forward in setting my expectations around cost, materials, and the logistics of the project as opposed to sending a boilerplate response asking for time to provide an estimate. I corresponded with Mary over email and she responded so darn fast helping me confirm I had everything needed for them to begin work. The end result is rock solid work and the rate that was charged was absolutely honest/fair. They're going on my trusted vendors list moving forward.
Craig P.
Craig P.
05/02/2015 12:00:00 SA
I don't often write Yelp reviews, but I felt compelled to do so after such a fantastic experience with Big Steve at Letts.  After a valve in our landscape irrigation system broke and leaked water, I called around to a few different plumbers in the area.  It was late Friday afternoon, so I anticipated some trouble getting anyone to respond, let alone respond quickly.  Letts was the only one willing to come that day.  The rest either waited until the next day to return my call or didn't return it at all.  When Big Steve arrived around 9:30 pm, it was pitch dark outside, but he took the time (at no charge) to show me where the key components of our water system were located and where to shut off the water in the future.  (By way of contrast, when I called EBMUD, who is supposed to care about water leaks in a drought, they initially didn't offer any help on how to shut off the water.  We had to pry the information out of them.  Astonishing.)  Anyway, Big Steve was able to assess the problem within minutes and devise the most cost effective way to resolve it.  It was such a refreshing change from the Ben Franklins and Leapfrogs of the world.  Letts has a customer for life (or at least as long as Big Steve works there).
Dan C.
Dan C.
02/02/2023 12:00:00 SA
Great service, reliable and of value. Would refer anyone to this team as they got back to me right away, were a fraction of the price compared to others and were great people to work with.
Chris C.
Chris C.
5/19/2018
My job was fairly simple ie change old water main valve to the house but 5 stars for fast response, explanation of what is best to replace it with, reasonable fee and a very pleasant young man who made the experience very positive. I would definitely use them again for any future plumbing needs.
Phillip B.
Phillip B.
10/09/2018 12:00:00 SA
I've known Don and his family for years. They are fine people and great plumbers too. They're honest, hard working people doing their best for their new customers as well as clients they have served for years. You can rest assured, they can figure it out and fix it fast. I wouldn't hesitate in saying you'll have a good experience. They are pros!
Reed A.
Reed A.
8/29/2021
My only issue with Lett's Plumbing is they are in high demand and I have been forced to use other plumbers in emergency situations with disappointing results. So now if Lett's is too busy I just do it myself or wait.
Jennifer B.
Jennifer B.
5/23/2017
Thank you Letts for being a responsive, timely and above all - an ethical company.  Letts was referred to me by a family member, and they were great to work with.  Fred V. was  a true service professional - honest and thorough.    We had an issue with our kitchen sink that Fred resolved quickly.
They will always be my go to from here on out.  Keep up the great work!
Elaine B.
Elaine B.
2/20/2023
My kitchen sink backed up on Saturday afternoon of my 4-day weekend. On Sunday morning, I called Lett's to find out what my options were.  I received a call back almost immediately. The technician disclosed immediately that it would cost double time due to being after hours BUT would be back to normal rate Monday. I appreciated the transparency.  I was advised to call on Monday morning.
I was pleasantly surprised by the follow-up call I got from Lett's early Monday morning.  I was able to schedule a service call between 10-12 that day.  The plumber, Joe, called when he was 20 minutes out and arrived promptly.  He listened to the background No the chronic drain problem and got right to work on snaking the clean-out, then ultimately the sink drain directly.  He was kind, patient, and efficient.  (Even better, he was a dog lover so my two ankle-biters were at ease).
Once again, Lett's has done an efficient and professional job. I highly recommend this company.
John H.
John H.
5/31/2019
Delivered as promised with no drama or surprises.  Courteous and clean professionals replaced two leaking toilets with new ones in less than 1 hour.  Prices are competitive and service is superior.  I recomend Letts without hesitation.
Steve C.
Steve C.
5/24/2022
Called at 8:00 AM on a Monday; they were out by 10:00; difficult sewer blockage but it was cleared by noon.  Great service.
Dennis S.
Dennis S.
08/03/2015 12:00:00 SA
Letts installed a recirculating pump for my house.  It works great.

They were extremely easy to work with in setting up and getting an estimate.

Their technician (Steve) was awesome.  Very helpful.  Worked quickly and was very friendly,

If I need help for a bigger project, I will definitely call Letts.
Michelle M.
Michelle M.
04/02/2023 12:00:00 SA
Lett's plumbing is the best and I won't use anyone else! Very professional and extremely reliable. I had them fix in an emergency a pin hole leak in a pipe a year ago and I just had them come back out to fix a toilet, dishwasher line, a sink faucet and also look at a possible leak in the master bath. Their prices are great and their work is exceptional. You definitely can't go wrong!
Nancy H.
Nancy H.
10/26/2012
These people are really great!  Very responsive to our needs to get our shower gasket replaced in a timely fashion.  They always have someone to answer the phone, and Mary (I think the wife) is great at texting and emailing even after hours.  The plumbers who gave the free estimate and did the work were excellent, friendly, knowledgeable, and careful.  Highly recommend them for your plumbing needs!
Carol H.
Carol H.
02/03/2022 12:00:00 SA
After a leak detection service located a leak outdoors in our main water line, Letts was able to schedule the faulty pipe connection a few days later (including a weekend) and repaired it in about half a day.  A fair amount of digging was involved.  The plumber provided good advice about the time needing for the repair to cure and the best way to carefully turn the water back on.
Seth S.
Seth S.
2/16/2021
These guys are great.  Honest, hardworking and they know their stuff. They  came to my house mid-afternoon Saturday. The problem was difficult and time consuming to solve.  They hung in there and got it done . I have an old house and have used them several times over the years.  They have delivered every time.
Chrissie K.
Chrissie K.
03/09/2013 12:00:00 SA
Steve was awesome with my main line valve plug repair. Definitely 5/5. Thank you!
Beverly M.
Beverly M.
02/03/2016 12:00:00 SA
Great Service!  Would most certainly  use again.  Professional friendly staff and came out same day.  I had a backup from the showers and they did a great job clearing it.
James S.
James S.
01/12/2021 12:00:00 SA
Letts (Andy) came out last year to relocate and replace out washing machine supply lines, valves and drain. Quick, quality work at a reasonable price...with a great attitude, what more can you ask for! I highly recommend Letts and Andy in particular.
Leigh W.
Leigh W.
7/21/2016
Awesome service, knowledgable and prompt. These guys are for real.
Shane came out to our home and sleuthed through an issue of a missing clean-out and saved us $$$ what another plumbing outfit estimated. Local, friendly and truck-equipped and loaded with tools and supplies ready to fix a multitude of plumbing issues.
Thanks, Sean!!
Tom P.
Tom P.
5/14/2012
Called and made an appt. on Thursday to come out on Saturday.  I gave my complete address and then explained my plumbing problem with the guy that was going to be coming out on Saturday.  He said he'd give me a call between 9 and 11 a.m.  Well, 11:15 rolls around and I called the office.  After I give the receptionist all my info again, one of the owners, Shane, gets on the line and tells me that they don't do service where I live?  A big waste of time on a Saturday.
Charles O.
Charles O.
11/16/2020
Update: the owner called me yesterday after reading this review. I am a stay at home dad with an infant and a toddler... so my hands were too full to answer.... let alone listen to the voicemail for a while.

He apologized for the company not getting back, and did not blame anything for an excuse... Which was nice to hear.

Thank you for the call.

Ugh... we had used letts over a dozen times a few years ago when a giant tree had roots growing into our waste line... they had always been great.
Used them to replace the exit piping with abs and install pop outs....

Prices are what you would expect on the emergency stuff. Not cheap. Is what it is.

We had an issue Saturday evening and they of course were our first call. No one was available... and they would call me back in the morning the next day.

Seems to have been par for the course. All of the 24/7 plumbers were not 24/7

Sadly I never received a call back from them and had to go with someone else.

I'm happy that they are busy enough to ignore smaller jobs. But when those small jobs mean that no water can be used in a house with 2 small kids and adults that have to go to work.... (shower, shave... let alone use the toilet)... it becomes a big deal.

Can't rely on them in an emergency. Just like there are hundreds of customers to fill their slots, there are hundreds of plumbers to call for work.

A callback even to say you're not interested, or that it's too small of a job for you would have been nice.
David K.
David K.
10/07/2017 12:00:00 SA
Woke up this morning with a puddle of water in front of my dishwasher and under the cabinet. I immediately called Letts and their on call plumber, Andy, called me back within 30 minutes (on a Saturday no less). Andy was able to walk me through how to fix an issue with the pull out sprayer over the phone. It fixed the issue right away. Good to know these guys are out there as they will be my first call for plumbing issues going forward...
Tish W.
Tish W.
6/28/2021
Lett's Plumbing returned my call promptly and was able to get out to fix our clogged drain quickly.  The plumber they sent, Steve, was not only extremely friendly but very patient, thorough and knowledgeable.  Definitely a 5 star employee you have there Letts. He's a keeper! Will definitely call Letts next time we have a need. Which hopefully won't be anytime soon! ;)
ED S.
ED S.
7/28/2016
I chose Lett's again for a plumbing need. Dustin and his partner came out and did a outstanding job. The fee was reasonable, the work was fast and done very well....the guys were really polite. You just cannot beat this local family business for any plumbing need!
Kevin C.
Kevin C.
9/26/2020
Hi

I thought I had a water leak in my crawlspace after the pest control company spotted some water but Sheldon took a look at my pipes and he said they were not leaking

Oddly enough, it was due to a lawn sprinkler hitting the crawlspace vents

That was a definitely a big relief before the cold season
Malcolm V.
Malcolm V.
8/16/2017
Letts Plumbing has been to our home twice. Adam quickly diagnosed the shower valve problem and a slow drainage issue.  Andy was asked to install a shut off valve at a new point in the water line and to replace an old existing shut off valve.  Both Adam and Andy came prepared, worked quickly and efficiently at a fair/competitive price.  Both Adam and Andy explained what they were doing and gave me some helpful tips on avoiding future problems.  I will call Letts Plumbing for any future need and certainly would recommend Letts to anyone with a plumbing problem.
Rachel R.
Rachel R.
05/08/2022 12:00:00 SA
Letts plumbing has come through as a saving grace time and time again when we've had plumbing issues. The team is empathetic, truly kind and patient. Communication is great, prompt service and quality work. If you ever get a chance to talk to Shane Letts, he's an awesome person whose character is mirrored in this outstanding business. THANK YOU ALL SO MUCH!!!
Monica Y.
Monica Y.
08/02/2017 12:00:00 SA
We had a gas line installed for a new gas range.  Shane came out first to do the estimate. He sent all the plans and gave me clear instructions to get the permit. He was very patient, answering all my questions when I called.  Sheldon installed the gas line, came back to remove the valve the city inspector checked, and even helped push the new range into place so it could fit in nicely and safely.  The work was faster than I expected.  Great customer service, good pricing, and they're safe in their work.  I highly recommend them.
Jeff Y.
Jeff Y.
9/13/2018
I woke this morning with a backed up main sewer line. Called Letts and they were able to fit me in after noon.  John and Demetrius came by and really took care of me. They were sharp, professional, friendly and even funny at times. Total time was 1 hour which was amazing.  Letts will be my 'go to' plumber from now on!
Mil M.
Mil M.
2/20/2019
Theyre very professional especially Eddie who fixed our kitchen faucet. Theyre very upfront and even think about helping you get things done faster thus saving you money. We are very pleased and will definitely get their service in the future. Very highly recommended.
A. P.
A. P.
02/10/2016 12:00:00 SA
Amazing, they actually follow-up and do what they say.  Mary called me back promptly, gave me good advice, and scheduled an appointment that was convenient for me.  Tim called prior to the scheduled appointment to say that he was on his way, and he arrived promptly at the scheduled time.  Tim was pleasant, clean, respectful and efficient, thorough and cleaned up after himself.

I couldn't be happier.  Thanks Mary and Tim.
Jerry C.
Jerry C.
06/01/2021 12:00:00 SA
Letts did it again, Steve and Mike took care a problem that's been dogging me for years. They were professional, polite and efficient. Just reaffirms my opinion that if you aren't using Letts' services you are going second best....
Charles S.
Charles S.
6/26/2019
5 Stars. This is the best plumbing company in Concord. I chose them since they have over 400 5 Star reviews and I was not disappointed. They installed a urinal and the drywall was a little soft around the pipe since there was a patch and not drywall. Not their fault. They came out and used a larger covering and it looks great and they fixed the problem. Thanks a lot. I will be a customer forever.
Maggie B.
Maggie B.
3/24/2015
In April 2012 experienced EXCELLENT customer service at 9:00 PM; avoided unnecessary emergency call at time and a half rate plus arranged to have a plumber address the problem first thing the following morning. Job was completed in 45 minutes for less than the estimated cost. Plumber was professional, respectful and left the work space cleaner/tidier than he found it.

The initial reason for the call was because A&E replaced the garbage disposal and left the p-trap off (We don't do plumbing, ma'am.) because the old one was too short to connect to the replacement disposal.

We have had Lett's Plumbing out several times in 3 years for a variety of planned and unplanned plumbing issues and have always been thrilled with the experience.
Laura C.
Laura C.
12/23/2014
What a great company! Of course we still hadn't fixed our running toilet before our company was arriving to stay with us for Christmas. So I called the Monday a few days before to try to schedule something last minute. They were able to come later the same day or early the next morning. Showed up within the agreed upon time. Fixed the toilet in thirty minutes and it's been working better than it did since we moved into our place. He was a nice guy and gave me some good advice regarding the lifetime of the part he replaced and the toilet itself. If it needs to be replaced they will definitely be my first call. Thanks and happy holidays :)
Scott W.
Scott W.
1/31/2022
We have used Letts on several occasions. They have always been on time, responsive, professional, and able to address the issue.
Hilary A.
Hilary A.
08/03/2022 12:00:00 SA
We have used Lett's for at least 30 yrs. Today we had a very nice young man named Patrick & he got our leaky kitchen sink repaired in no time, then repaired our master bath leaky hot water facet & even examined the toilet to see why it's sometimes flushes & a lot of time doesn't. Thankfully toilet is just old & needs to be replaced. Patrick was kind & didn't try to sell us parts we didn't need, he was in & out within an 1.5 hrs  & didn't cost us an arm & a leg.
Deanna M.
Deanna M.
10/11/2011 12:00:00 SA
We got home from vacation to find our showers backed up.  I read these reviews and called Letts and they were at my house within the hour.  We have a custom built contemporary house and the technician knew exactly what he was doing.  I may actually stop using a home warranty company so that we can be sure to keep this company as our plumbers of choice.
kerry g.
kerry g.
2/18/2016
Letts Plumbing was recommended by another company we called that was completely booked for the day.  We called and left a message and got a return call immediately.   The customer service  agent gave us an arrival window between 10:00am and 12noon.  Andy arrived at 10:11 and was fantastic.  We had two full size bathrooms clogged upstairs and downstairs and Andy did a thorough and quick job of repairing the problems.
Very fair rates and quality work!
Tressa T.
Tressa T.
12/17/2020
Lett's has been our go to for plumbing since we bought our home. They have fixed sinks waterlines and toilets for us. Always on time and very friendly.
Fernando C.
Fernando C.
8/13/2018
I had a bad smell in my bathroom. Fred came by and fixed the problem in thirty minutes. Great job.
J W.
J W.
7/15/2012
I discovered a water leak in my ceiling in the garage with a foul smell of rotting paper from the saturated wallboard. It seemed to be getting worse, and could not wait.

Calling a plumber has the same fears as going to a dentist. You know you have to do it but you don't know what you're in for.

I called the hotline and my call was picked-up in one ring (wow!). I was asked if this was an emergency and I said I suppose but I still have hot water. When I told them this was a leak inside the house, I was given priority to get the issue fixed. My initial call was very positive and I talked to the plumber (Patrick). He was confident he could fix the problem in under two hours.

Within 90 minutes, Patrick was on site and wasted no time getting busy. Within 20-25 minutes, Patrick had found the problem and was kind enough to show me the piece of pipe that had the leak sprung, and explained how it probably happened (poor workmanship in the original installation). Patrick minimized the sheet rock he had to cut to locate the problem. Because of Letts Plumbing's quick response, damage was further minimized from the leak not getting worse.

I found Letts Plumbing to be customer focused and responsive. I would highly recommend them to anyone having the phobia of outrageous plumber rates. You will be treated with the utmost fairness and professionalism.
Marie K.
Marie K.
11/14/2021
Called Letts plumbing this morning. A Sunday morning. John & Derrick came out in their estimated time window. They gave us the honest option to pay the Sunday rate or wait till Monday.  They were professional & knowledgeable. Work was done in an hour and well explained to us. We were also given advice moving forward. It feels good  to have a great plumber for the next emergency. Also... we called Sunday morning and a human answered on the 3rd ring! It's the little things.
Rob R.
Rob R.
12/28/2015
Called and gave details of washing machine drain backed-up and flooding kitchen floor. As requested, I left my name, address and call back number. The woman who took the call said she'd have someone call me right back. 30 minutes went by and no call, so I called them back, identified myself, and was told that they had other calls and that I should wait another 30 minutes to hear from someone. After another 30 minutes had gone by with no call back, I called Absolute Plumbing instead, who immediately gave me a same-day time window and then later called to inform me that the plumber was on his way.

Which service would you prefer?
Cheryl C.
Cheryl C.
4/21/2023
Shower backup issues, so we decided to use Yelp Request a Quote to find a local qualified plumber. (We had great success in the past with this Yelp service to find a local and qualified fireplace inspection and cleaning.  Letts Plumbing immediately got back to us. The beauty of their response was they actually understood our need, were exact in their quote, and were able to come to us within a couple of hours of contact. They got in touch by phone, no fussing, but direct. The tech was able to determine the cause and fixed it right away. The certified professionals were friendly, and great at their craft. Rates were very reasonable. Now that we've found Letts Plumbing, a family and locally owned business, they will be our first call for all our plumbing needs. The thoughts and words they share about the community in their business profile are heartfelt.
April H.
April H.
2/13/2012
I called Lett's based on the yelp reviews. I was having problems with many of my fixtures which I thought was due to water heater issues that were clogging my lines and I didn't know where to start. I didn't want to go buy a new water heater and still have problems with my faucets. When I called I explained the nature of my problems and was connected to Shane who explained what was going on with my plumbing. He suggested a couple of ways of fixing things and gave his recommendation.

I decided I would like to have my water heater replaced and he said they would then back flush my lines to clear out my fixtures. Shane was able to send someone within an hour.  Within 3 hours I had a new water heater installed and all my fixtures were cleaned out, my lines back flushed and my water pressure into my home tested. Timothy and Shawn who came out were wonderful. They were clean, polite, professional and friendly. They were also patient with my young children who had to watch each step.

Shane called during the service call to make sure the issue was what he had assumed and made sure all was going well.  The cost was exactly what had been quoted initially even though things were a little more complex than I think was expected.

A couple of days later I had a question and called and asked if I could discuss it with Timothy since he had been the one to do the work. I was put through to him right away and he was patient and helpful again, answering all my questions.  I would highly recommend Lett's and have already to my parents.
Colin R.
Colin R.
1/22/2019
Easy to deal with and friendly when I called the office, scheduled the work for the next day, and did a great job with everything I asked for. I know nothing about plumbing and could've been talked into a bunch of work we didn't need, but the guy who came the house (John) explained the issue in layman's terms, told me what would and wouldn't fix it, and set expectations clearly throughout.
Renee Kee M.
Renee Kee M.
08/11/2023 12:00:00 SA
We needed help with our recirculating pump for our tankless water heater and a leaking tub spout.  I called on a Thursday and received a call back within the hour.  They were able to send Andy out the next morning.  He called to let me know when he would be arriving and arrived promptly.  He was professional, courteous and super helpful in helping us get our issues resolved.  Additionally, he helped with a tub diverter that was super hard to use.  I would use them again and recommend them to others.
Sports H.
Sports H.
3/27/2023
Had two large leaks in the main drainage pipe out under the house about ten feet apart from each other. Sheldon came out to my property and had it all fixed and in perfect shape in less than two hours. I've used Letts before, several times, but never leave them a review. I haven't used another plumber after being referred to them several years ago. Will use them again in a handful of months, by end of year, to do some additional plumbing work in the house. Very happy with the work Sheldon did!
Baku P.
Baku P.
11/01/2021 12:00:00 SA
I got their reference from Next Door, I called and within 3 hours (on Saturday) Sheldon was at my place ready to work. I had water leak at my residence for the past few days that only can be heard but not seen. Thus difficult to find it and repair it. Wow!  Sheldon found it by putting his ears in the crawl place and crawling towards it. Within 2 hours he cut the leaking pipe and replaced with another one and the problem solved. Amazing, efficient, friendly, up to the time service. This guys should be on top of your list when you need a plumber. Really they make really helped me ease my anxiety. They are also reasonably priced.
Kevin K.
Kevin K.
1/27/2023
Second time using Letts and if we need a plumber in the future, it'll be a third, fourth or more call!

Great friendly service from the person who answered the phone to schedule our service to Joe R who came on site to unclog our sewer line. He took care when checking inside the house to ensure he didnt make any mess. When he popped open our outside cleanout, he explained the process, shared some great anecdotes while doing the work, and gave a few tips to make sure things to recur.

I appreciate the time that was taken to solve the problem and ensure it was properly solved. He arrived on time and called in advance so delivered on every expectation that I had.

Thanks Joe & Letts Plumbing for a positive experience when it could have been a sh*tty event!
Jay P.
Jay P.
2/28/2013
We had Letts Plumbing install an EQ gas shutoff valve per county building code requirements. When the job was less complex than originally thought, the cost was lowered accordingly. Very friendly, knowledgeable, efficient and fair.
Michael B.
Michael B.
11/24/2021
Left a message, they took forever to get back to me. If you are in a hurry to get service, this is not the place you want to call. Fortunately, I found an awesome guy who was able to take care of me and he did a wonderful job. Saved several hundred $.
Kelly C.
Kelly C.
04/12/2016 12:00:00 SA
These guys are the best! Called over the weekend and they answered the phone and had someone out right away. When they arrived they didn't have the exact part but set up an appointment for the next day at 8am. They proceeded to show up on time and took care of our leaking washing machine and clogged sink then checked everything before leaving. Can't say enough good things - THANK YOU!!
Tara N.
Tara N.
5/15/2015
I was incredibly impressed with Shane and his assistant. Prior to calling Letts, I had asked another big name plumbing company to come and help with a problem. I called Letts after that company had to cancel my original appointment and failed to call when promised to reschedule.

Shane went well above and beyond what I ever expected in order to fix a very leaky (and as it turned out very corroded) pipe in my garage. First, he explained the problem clearly and concisely. Second, he explained to me exactly what he was going to do to fix the problem. And he explained all of it in plain English.

When the job turned out to be significantly more complicated than expected (owing to the fact that my pipes were put in by someone who was clearly not a plumber - Shane is NOT the first person to bring this my attention so unfortunately this was not news), Shane stuck with the problem trying solution after solution, until he found one that permanently fixed the problem. And at the end of the day, his price was significantly lower than what I both expected and was completely prepared to pay. When I queried him on this he said I'm charging what I am because it's the right thing to do.

Throughout the entire process he was polite, professional, and extremely patient with my 3 year old daughter who insisted on peppering him with questions throughout the whole process. I will absolutely without hesitation recommend and refer Letts plumbing.
Clifford W.
Clifford W.
02/08/2014 12:00:00 SA
The hot water tank in our manufactured home sprung a leak and soaked into the house.  Letts had replaced several tanks in our neighborhood and were highly recommended.  We called and received a prompt courteous response.  They were very obliging in meeting our concerns, explaining what had to be done, and accommodating our scheduling needs.  The crew that came out was very professional, thorough, and speedy; we were back with a fully functioning water system in no time and their price was very reasonable.   In these times when you justly have doubts about promises and  competence, we hardily recommend Letts Plumbing.
Ray P.
Ray P.
6/13/2018
We recently had a leaky toilet where the bolts had rusted off.  We called Letts Plumbing at lunchtime and within two hours Steve arrived.  He removed the toilet, cleaned where it was, replaced the rusted bolts and the wax seal, reinstalled the toilet and caulked the base.  He also adjusted the flush mechanism.  He was friendly, professional and prompt.  We highly recommend Letts Plumbing.
Rob T.
Rob T.
11/30/2020
Mary and the team were awesome! Very responsive over Thanksgiving, super professional, thorough, and clean. Highly recommend!
Michael M.
Michael M.
8/30/2018
So we're solid and good now- Let's just say Lett's made things right and there was never an issue with the quality of their work or plumbers.
Sometimes (always) good communication takes care of misunderstandings. It helps up front to avoid misunderstandings too, but better late than never.
Lett's is all right by me. Now I need them to come back and give us a quote for a new water heater and main water shutoff valve... oh and hooking up a utility sink too. Thank you Shane and Renee!
Michael L.
Michael L.
12/16/2022
Use Letts a few times but this last time took 2.5 hours to snake that normally should have take an hour.
Vasken H.
Vasken H.
08/02/2013 12:00:00 SA
I've now called Letts Plumbing 3 times, for various small jobs on my new house (disposal installation, leaky toilet, clogged drain, new gas line). Here's how the process has worked:

1) I have a plumbing issue. I call Letts and someone is at my house in less than a day.
2) They tell me how much the repair will cost and why in plain, simple language.
3) I tell them to fix the problem.
4) Stuff happens for 1-2 hours. Based on my limited understanding of such things, it seems genuinely plumbing-related.
5) I am presented with a bill for an amount at or slightly below the estimate.
6) I pay Letts and they leave.
7) The problem no longer exists.

Seems pretty simple to me. Their rate is $125/hour, which is probably not the lowest one around, but you get what you pay for.
larry u.
larry u.
03/05/2021 12:00:00 SA
Had given Letts five stars, I'm retracting this to two stars. The initial problem was not resolved. I told him my issue was in the line under the house, was never looked at. Sold me a new toilet that clearly was not needed. The problem is back to the original problem.
I'm left feeling I had been played or the plumber ignored my original concerns.
I cannot recommend Letts Plumbing.

In response to Letts suggestion I phone the office regarding my issue, I have zero confidence in your service. Cutting my losses and seeking another service.
Dave H.
Dave H.
11/16/2010
I called Letts this morning about a very slow leak in my wall where my water line comes into my house.  The answering service immediately put me through to Bob Letts on his cell phone who was just leaving one call and offered to stop by before his next one.

When Bob arrived he took a look and found it was a pretty straightforward and easy fix but wasn't sure he could work on it right away with his schedule.  He'd be happy to come back out but also offered to tell me how I could fix it on my own if I felt like I could do it.  I told him I felt comfortable enough with plumbing to give it a shot.

Bob explained to me why the leak had occurred and showed me what a previous plumber had done wrong that led to this problem.  He walked me through the whole process of fixing it and said if I got into trouble to call him.  On top of that, HE LOANED ME A PIPE WRENCH!  

I'm not sure I've ever seen such a great example of customer service, certainly not recently.  Bob was courteous, informative and just a flat-out nice guy.

Later, I even got a follow up call from his office just to make sure I had my situation resolved.

Letts will have all my plumbing business from now on and I'll recommend them to everyone.
James H.
James H.
11/30/2017
After seeing a 5 star rating with many reviews I chose to contact this company. Their information stated they service Concord and surrounding areas. I spoke with a lady who took my information and stated someone would contact me to set up an appointment. 5 minutes later I was called back to be told they do not service Pittsburg. I thought Pittsburg was directly adjacent to Concord.
Penny P.
Penny P.
06/02/2015 12:00:00 SA
What a great company. Friendly, on time and fast at the job. Adam was efficient and keep the area clean. Very affordable. I would highly recommend.
Joe B.
Joe B.
2/14/2012
While the service we received from the plumber was unremarkable, when my housemate called Letts, the woman neglected to inform us that overtime charges would be applied for coming in on a sunday, something every other plumber I've had contact with does.

The plumber arrived, unclogged our toilet straight away, no contract or agreed upon price. When we questioned, he told us they'd send an invoice, and left. I stress that he never had us sign a contract, something that would have left us in a tight spot if he'd broken anything.

The invoice arrived a few weeks later to the tune of over $200. When we called to question the price we were talked down to about knowing it was after-hours. A plumber from another business informed us that that was totally unprofessional and  against the law and told us we had no legal obligation to pay.

During another phone conversation with Letts, the woman became aggressive and accusatory. When we continued to stand firm, she tried to bargain down the price to the normal hourly rate. We still refused.

If they had apologized at any point and dropped the rate the first time, we would have gladly payed.

It's been a year now. They still phone my housemate's cell a few times a week and send us a new invoice by mail once a week.

There's no way I can recommend a business that treats customers this way.
Magda S.
Magda S.
1/24/2019
Called Letts Plumbing after another plumber said he couldn't do the job. The toilet started to drain slowly and there was gurgling in the sinks, bathtubs and washing machine drain so we knew we had a bad problem in the making. Unfortunately they didn't have an appointment available for 2 days out and said if something opened up they would call. They had a cancellation, called and I took the opening. Eddie came out right on time and was professional and friendly. He snaked the drain to the main sewer line and it pulled out problematic roots. He was in and out quickly and cleaned up after. We have a 30 day warranty for the roots which is nice. Will definitely call them again for plumbing issues.
Katie V.
Katie V.
4/26/2023
I read reviews on Yelp and Nextdoor regarding plumbers and Lett's Plumbing came to the top so I contacted them to install a tankless water heater for me asap. They were so accommodating and professional.  Andy came to install it. So so happy and pleased with their services.  As a single,older woman to have people you can trust means everything.  These guys know what they're doing and everything was done as promised. It was so obvious they care a lot. I would highly recommend them to anyone. Appreciation !!!!
Tabisky C.
Tabisky C.
5/25/2012
Yeah for my 200th review on Yelp,  I cannot be more pleased to give a 5-star review to Shane and his company  ~ Letts Plumbing.

They answered my call on a Sunday and were out on Wednesday to replace a 75 gallon water heater within two hours.  

His price is competitive and his staff were responsive and professional.  

Very rare to find a small business with such great service and honesty.
Shirley G.
Shirley G.
11/26/2018
I complained about this business just recently, because they took three hours to return our emergency call last week. However, I must say they redeemed themselves today. The plumber showed up and determined the source of the leak under the sink was the water filter. He pulled it and capped the line, and didn't charge us at all for the visit, giving us time to get to the plumbing store to buy the new unit without paying him to sit and wait. He didn't have to do that.
They've always been excellent once they're on site and actually doing the work. They just need to hire more people to answer those calls!
Maria R.
Maria R.
05/08/2022 12:00:00 SA
If you need a plumber, look no further than Lett's Plumbing! Any and every time I have had plumbing issues, they have been AMAZING! They are a local, family owned business that cares for the community and does EXCELLENT WORK. Call them! You'll be happy you did!
Jessica T.
Jessica T.
4/25/2017
Fred was very helpful! He was professional, thoughtful and worked quickly to fix the 3 issues I had, even though when I called I had only mentioned 1!  I've used Letts plumbing twice now, and its nice to have a honest and very competent company to call when we need help. Thank you!
Harley H.
Harley H.
01/09/2016 12:00:00 SA
Awesome service!!! Had an emergency with the water heater, they replaced immediately!! Any questions or concerns they come out to check immediately!!! You can't beat service like this. I highly recommend!!!
Gene G.
Gene G.
11/10/2022 12:00:00 SA
Thr plumber arrived on schedule, quickly installed my new faucet and cleaned up the area. The charge was very reasonable - the lowest bid I received.
Jonathan L.
Jonathan L.
9/23/2015
Had a leaky garbage disposal.  I called and the plumber came in about an hour.  He said it would take one hour of work, it ended up taking a little longer than that but he only charged me an hour.  Very professional and courteous.
Rudy P.
Rudy P.
11/19/2019
Fair, fast and friendly are the best words to describe these fellows, in addition of being very good at what they do. From reliable to efficient this company is simply Leak free.....
Kory W.
Kory W.
04/08/2015 12:00:00 SA
Our experience clearly points out the difference between yellow page plumbers and yelp.  

On April 4th, we had a break between the water meter and main line to the house - EBMUD shut off water and we needed help fast - Yellow page plumber sent out poorly staffed person without the right supplies who wanted to put together a home depot PVC solution for $550 to $650 (its the truth - Preferred Plumbing - quote #122545).  Lett's sent Tim who had the proper copper, all the necessary tools and created a long term, elegant solution that solved the problem for less than $300.

Professional, knowledgeable and fair - what more do you want?

Highly recommend their service as your first call and will never go back to the yellow pages as I have found my plumbers - Letts.
Lana R.
Lana R.
2/19/2022
Let's Plumbing Is the best! I was a property manager and worked with many plumbers but after I found Letts, I never used anyone else. They are by far the best plumbers in the area and I highly recommend them.
Albert C.
Albert C.
4/17/2013
Shane was very Nice and polite. I can't emphasize how much my family and I appreciated the fact that he came in on an emergency call after midnight, due to a leaking toilet valve that was encased in concrete and tile. His work was exceptional, and I couldn't have asked for a better plumber!! Kudos to you Shane!!! Thanks again for helping me and my family at a desperate time of need.  We would've been without water till the next day, if Shane had not saved the day. Highly Recommend!! Lett's Plumbing is the only Plumber's we're gonna call for any plumbing needs.

Albert C.
Delilah K.
Delilah K.
05/08/2013 12:00:00 SA
We've called Letts twice in the past few months, and used their services once - just last week when both our bathrooms (toilets and tubs) were backed up. When I first called in January 2013, the operator - who was courteous and quick - connected me to Steve. I was unsure about an odor coming from our bathroom; it seemed to either be a backed up sewage problem, or a rotting animal in the walls. Steve talked me through every possible scenario, even suggesting ways I might save myself some money in the case that it was not a plumbing problem.

I was so appreciative of his help that when we really needed help, I called Letts right away. We hired them for an overtime job - when we discovered both bathrooms were backed up, it was about 11 pm. He was able to tell us over the phone over how much it would cost per hour, and was upfront about it being overtime. He was at our house within 10 minutes, and cleared up the problem quickly, courteously, and thoroughly - making sure to check for different possible sources for the clog.

We would definitely use Letts again, and highly recommend them!
Burt K.
Burt K.
6/14/2023
Great job. As usual. This time was Josh  I believe  Along with new apprentice.. Diagnosed Problem and fixed it within two days- fairly sizable pipe leak ....And I still had a few dollars left in my account.
Peter G.
Peter G.
5/16/2015
Long story short, I needed a part to fix a broken pipe.  Called Shane and he walked me through what I needed to fix it. I needed to find a part, but unfortunately it wasn't at the local Ace Hardware store or Home Depot.   Shane, without even meeting me ever before, met me to give me the missing part and didn't charge me anything. I could not have been more surprised and I impressed with his willingness to help.  I will be sure to call him when I need any plumbing assistance in the future!
Janet Y.
Janet Y.
11/04/2022 12:00:00 SA
My outdoor center atrium drain has been backed up for over a year now, which is VERY inconvenient. I had to sweep the water to a side drain all last year. I suspected the likely cause was tree roots, but I had already had another plumbing company out last year that tried to unclog it but told me it was broken completely and that the only way to repair it was to dig up the concrete and lay a whole new drain - super expensive! I dealt with it a year but a neighbor recently posted on NextDoor that they used Letts and John in particular to clear their atrium drain. I called Letts and asked for John and crossed my fingers... He was professional, prompt, and got my drain unclogged from tree roots in less than an hour today!! I was so happy needless to say. I highly recommend Letts and John too.
Aaron H.
Aaron H.
08/02/2013 12:00:00 SA
Lett's send an awesome guy, on zero notice, to deal with the sewer main backing up into the basement(Yech!). he fixed the issue quickly, cleaned up, and sent us a bill. So, I maybe lost the bill, and instead of getting a nastygram saying pay up, they just send a new bill a couple weeks later with a pre-labeled envelope for me. Which was super helpfull.  Thanks guys!
Cleo L.
Cleo L.
03/02/2023 12:00:00 SA
During the night our drains started backing up into the tub.  We called Lett's Plumbing first thing in the morning.  Someone answered the phone and got a plumber call us back within 30 minutes.  He gave us an ETA and just a little over an hour after our initial call, They had a plumber at our home a little over an hour after our initial call.  He clearly knew what he was doing, he was efficient and got our drain open and flowing within an hour.  Great, fast and reliable service.  Highly recommend.
Nick S.
Nick S.
11/18/2022
Great job installing a new garbage disposal, and a few other tasks. Timely and a fair price. I'll use them again for sure.
Phil F.
Phil F.
3/26/2018
I value local, family-owned small businesses that deliver an exceptional customer experience. Too few get this right. Vote with your dollars by supporting Letts and rest assured, you will be met with prompt, competent, professional service at a fair price.

This review is in appreciation for the many interactions I have had with this company as the owner of a historic home in Pleasant Hill. Projects include rough-ins for remodeling, removal / replacement of galvanized pipe with copper, gas line repair and replacement, sewer main replacement, hose bib / ball valve installation for irrigation, etc.

I trust this team and the level of quality they provide. As a consumer, I feel fortunate to have partnered with a company that eliminates risk and uncertainty from high priority home repair and renovation.
Jane B.
Jane B.
08/09/2017 12:00:00 SA
Steve D. was great! On top of the game he was prompt, fully-prepared, thorough and quick. Super experienced and a wealth of knowledge. We'll ask for him regarding future renovations and pipe dreams.
Jennifer D.
Jennifer D.
10/27/2018
Responded quickly to my small issues around my house, showed up on time, and were pleasant and knowledgable.  No nonsense workers who just seem to want to get the job done.
Cindy R.
Cindy R.
10/03/2018 12:00:00 SA
Edited my review. The owner went above and beyond to fix a miscommunication. Super nice guy and running an ethical business is super important to him. His guys were nice and prices quite reasonable. I would not hesitate to use them again.
Rejane C.
Rejane C.
3/19/2016
About a month ago Adam and Andrea came to my house to work on a clog issue and they were very nice and did a great job. Yesterday Andy came to check on an area that was constantly wet in front of my house and he found out that there was no leakage and that the water was actually coming from my huse's crawl space. Like Adam and Andrea, Andy was extremely professional, friendly and HONEST. He didn't charge me for the visit and gave me a contact number from a company that would pump the water from the crawl space for me. The first time I worked with Letts Plumbing was a year ago and I will definitely keep working with them.
Amanda S.
Amanda S.
8/19/2013
We looked at and got bids from multiple companies and Letts not only was the most competitive on pricing (considering we had other bids that were lower but used inferior parts) but Shane is a stand-up guy!   In fact we ended up paying less than his original bid because his guys were so fast! (I should also mention, they didn't leave a spec in the house--and were much more quiet than I expected).

Shane's super nice but also takes the time to walk you through all the options and very patient for any questions.  It's clear he's passionate about what he does and he's really good at it.  It's also clear that he hires people that also love their job and take it seriously which is awesome.

Our contractor just came out  to our house to do a job this week (I really trust our contractor) and he kept saying what great work they did as he could see it in the parts they were using (Type L copper) and also the workmanship was excellent.  

You will seriously be so happy you hired Shane because you can really trust him and his professional crew.
Joie L.
Joie L.
7/30/2014
I had Benjamin Franklin Plumbing come out to unclog a wash tub sink (in the garage where the kitchen sink run off went in to) and the serviceman accessed the problem and  said that there were numerous problems and that the only way it would be fixed would be re-routing the plumbing, basically moving the washtub, washing machine and dryer to another area in the garage and replacing pipes underneath the house.  Also that a new electrical outlet had to be installed (using their sister company, Mr. Sparky).  He painted a very bad picture and that if I didn't do it, that I would have issues going forward.  I just could not see shelling out $2500+.  I decided to put this on hold and to get estimates from other plumbing companies.  

I called Letts Plumbing and they were able to send out Sheldon the same day (he was at my house in an hour).  Sheldon accessed the problem and said that all that needed to be done was have the drain snaked.  I discussed the issues that were earlier conveyed to me and he said that he did not see that there were any other problems. He snaked it (which took all of 15 minutes) and all is good.  

Letts Pumbing will be my go to company from now on.  Quick response time and very professional.  I seriously hate companies that try to escalate problems to be profitable. I  definitely recommend them for your plumbing needs.
Ryan B.
Ryan B.
8/17/2013
Thank you Yelpers!  I never though I would find an honest, knowledgable and dependable plumber @ Yelp.  I had a small leak in my walls that was coming from my upstairs bathroom.  Thought this was going to cost me some beaucoup $$, but it turned out to be a small leak.  Lett's showed up earlier than expected, diagnosed and fixed the problem within about an hour, so it did not put a great dent on my pocket as I expected.  Really impressed and greatful for the Yelp community for sending me Lett's Pluming.  I will call them back to replace my aging water heater soon!
Jennifer L.
Jennifer L.
7/30/2020
They were very responsive to my request on 4th of July weekend. No extra charges to come out on 4th of July and most importantly they were available. Honest estimate that was competitive and same information that other companies provided
Job was done in under 2 hours and our issue was resolved. The owner personally came out to do the job and he is a very professional, nice, honest businessman.
Highly recommend him and his business
We will use them again
C F.
C F.
8/18/2022
We just moved into our new place and it needed some repairs and updating- Patrick was able help on the first round (toilet installation, new kitchen lines run), and then it turned out there were some old leaking pipes that needed repair, and we asked him back to do these as well. Folks on the phone for scheduling were easy to work with too. Couldn't ask for better service, and prices were reasonable. Would definitely use them again.
Nancy S.
Nancy S.
12/25/2014
My toilet was leaking around the base, so I called yesterday and left a message. Mary, who was very friendly, called back within 10 minutes and said that Sheldon would be over in about 10 minutes.  Sure enough, Sheldon arrived as promised and was able to fix the problem.  He explained that the contractor who'd installed the toilet stacked two seals to make the height flush with the floor, when he should've used one seal and some extenders.  This is not the first time we've called on Letts Plumbing.  Last year, also on Christmas Eve, they came over to snake a line.  I highly recommend them for their friendly service, competence, and reasonable rates.
Patty G.
Patty G.
2/17/2022
I came home from vacation to find that I had experienced a MAJOR plumbing issue while I was out of town. The house was a mess and the odor was horrendous. I called Letts plumbing and asked to have a plumber out immediately. I had never used this company before and was skeptical that I'd receive priority status. I swear they had a plumber at my house within a few minutes of hanging up the phone. The plumber worked on the issue and got it resolved quickly! He even made a couple of suggestions to avoid any future issues. I could not be happier with the responsiveness, professionalism and value for the money & time spent at my home. The owner even called me a day later to make sure everything had gone well. No one wants plumbing issues, but I will definitely be recommending Letts Plumbing to anyone in need of a great plumber. It's just great to have peace of mind and at a very reasonable cost!
Albert M.
Albert M.
07/03/2023 12:00:00 SA
We had a problem we noticed late on a Thursday evening with our water heater and sent a message to Letts. They replied first thing Friday morning and had the part installed by 2 PM that day at a fair price. I will definitely use them for our plumbing needs. Happy to recommend.
Laurie B.
Laurie B.
01/10/2015 12:00:00 SA
Adam from Letts came out yesterday to deal with 3 plumbing questions we had and he also installed a new kitchen faucett for us.  Rates were reasonable and Adam was very professional, neat and seemed very honest. From original call to Letts Plumbing and through  Adam's visit, I was impressed with company.  We called on a Wednesday and were offered an appointment for Thursday.  It did not fit our schedule so Friday am was arranged.  We had found out Letts name from a neighborhood web site in Concord.  3 different people had recommended them.  Now there is a 4th.
Alexis A.
Alexis A.
2/16/2015
Had them come out to do an inspection and they checked everything from the pipes under the house to the shower heads.  Received the quote and when they came to do the work, it was actually $300 cheaper than originally quoted.  Super nice guys, very thorough in their work and great customer service.  Owner Shane was helpful in reviewing our pest control inspection and home inspection to ensure no area was left unturned.  Great job, great experience using this company.
Sadie L.
Sadie L.
05/07/2023 12:00:00 SA
Wouldn't go anywhere else--these guys were awesome, so communicative, so professional. They redid our main line after it completely broke under our house. They spent two days in our crawl space working non-stop so we could have our plumbing back. Best plumbing issue experience we've had.
Kristine K.
Kristine K.
02/02/2021 12:00:00 SA
Locally-owned small business. Professional, prompt and personable, not to mention reasonably priced. One of our three go-to plumbers.
Dave S.
Dave S.
4/17/2023
Highly recommend Letts Plumbing. A small leak on the kitchen sink shut of valve needed repair. Mike came out on time and gave me the option of upgrading both valves to more substantial metal valves (to replace cheapo plastic). No hard sell, but it made sense to me, and he completed the job. They may not be the cheapest, but they are the best value. Their plumbers go through real training and know what they are doing, unlike other companies that compete on price alone.
Derek S.
Derek S.
2/18/2013
Gave Letts Plumbing a call @ 8 am & received a call-back around 10ish. Had the day off so insisted on a same day appointment. Don arrived on time and went to troubleshoot the leaking toilet. After swapping out a water supply valve & a fill valve, problem was resolved. Nice gentlemen, pleasant conversation, and great value.
T M.
T M.
1/20/2014
I used Letts a couple months ago when I had a leak in my bathtub and needed to replace the tub. I initially called another plumbing company who was too busy and referred me to Letts. I couldn't have been happier- everyone I dealt with was professional, friendly, helpful and honest- specifically Mary, Shane, Timmy and Mike.

I had a small (user error) issue a month after my new tub was installed and they sent someone out immediately who schooled me on the issue and they didn't even charge me (for my own stupidity).

They may be a little more expensive than other companies, but you get what you pay for and I'd rather pay more and know I am getting quality/honest work. I would definitely recommend Letts for any plumbing needs.
Kathy K.
Kathy K.
10/24/2018
This company is awesome!  They came out and solved the problem quickly and were so professional and pleasant!  Will definitely use them again!
Vivian B.
Vivian B.
02/07/2019 12:00:00 SA
On a Saturday afternoon I recognized that I had a plumbing problem when I flushed a toilet and heard loud gurgling coming from my kitchen sink.  After flushing both toilets a couple of times and continuing to hear the kitchen sink gurgling, one toilet stopped working entirely.  

I called Lett's, the dispatcher told me the on-call plumber would call me between jobs, and Eddie called within about 20 minutes.  Despite being totally booked for the day, he spent at least 10 minutes on the phone asking a series of questions about the symptoms I was seeing, the layout of the toilets in relation to the clean out drain, and even had me look into the clean out pipe to see if I could see standing water.  The purpose for all of this was to determine the probable location and extent of the clog, and whether I would have one functioning toilet until Monday, so as to avoid the double rates that would be in effect on Sunday.  

He assured me that I would be OK for the remainder of the weekend and put me in the queue for a call from the dispatcher Monday morning.  The dispatcher called promptly at 8 AM on Monday and made an appointment for a 10-12 window.  Eddie called at 10:10 to let me know he was on the way, and when he arrived he ran the auger to clear roots from the pipe running from the house to the main sewer

Based on this experience, Lett's is the only plumbing company I will call in the future.  Their service was outstanding in terms of: responsiveness to my initial call; Eddie's diagnostic questions on the phone on Saturday; his desire to help me avoid the Sunday double rates; the prompt scheduling of an appointment on Monday; and the swift handling of the problem Monday morning.  Thank you Eddie and Lett's!
Dan M.
Dan M.
7/28/2013
I used Lett's yesterday for the first time, and they replaced all the pipes under my garage sink in less than an hour and for a reasonable price.  The plumber Sheldon was great and very professional.  Thanks a lot for the great job.
Jeem S.
Jeem S.
01/09/2019 12:00:00 SA
Had a leak in the drain pipe below the kitchen sink.  They fixed the leak quickly and very well - for far less than I was quoted by others!  Also, very helpful and great service!  Definitely would recommend them to anyone!!
Stephen F.
Stephen F.
8/23/2014
LETTS PLUMBING WAS GREAT!

I came home from vacation to a broken toilet. Not only that, it was 8:00 p.m. on a Saturday night. I tried to fix the damn thing myself and flooded the bathroom. I then called Letts and they came out within an hour. Sheldon was polite, professional, on time and most important, he fixed the problem!!! Thank you so much Letts Plumbing, the least I can do is give you and specifically Sheldon, a great review on yelp!
Eric C.
Eric C.
8/31/2022
The whole system backed up, shower, toilets, sinks. Within 2 hrs Erik called me on his way.
I explained to Erik that this happens every 2 yrs or so..and some plumbing company comes out and snakes from the kitchen.
He said that odd...why not from the main? I said because not one of the multiple plumbers that have been here ever found it or even bothered to look!!
Erik jumped into his suit went into the crawl space and within seconds located the main.
One or 2 probes on the outside and bingo under the dirt!!
Erik brought out the big dog Spartanand snaked upstream/downstream clearing the root cause of all my issues.
Thank you for sending a pro like Erik to finally get the job done right.
High end Van, equipment, experience!! I think for the amount of work he did I got a great deal for once
I will recommend you guys
Jeanette B.
Jeanette B.
11/26/2014
Update: here we are, 3  1/2 years later....and using Lett's exclusively now! Courteous, quick, and very knowledgeable.
Randy W.
Randy W.
6/18/2020
Wonderful working with real pros.
They were great helping me calculate the BTU's for a gas line and explained the permit process in easy to understand way.
When my inspector came, his first words were..
This is done by a pro. Clean and neat.

Use these guys if you want it done right.
Pricing was quite fair.
Thanks again!
D P.
D P.
1/30/2018
The water feed to the house broke. Not only did Keith and Andrew set up a temporary feed to the house, but they quickly replaced the line and it is now better than ever. They were thorough, professional and did a quality job. Thanks for being there when we needed you.
Theresa M.
Theresa M.
12/03/2021 12:00:00 SA
Letts plumbing is very reliable.  They are realistic about when they will be there and they are worth the money.  I would not hesitate to call them again because they diagnose a problem quickly and give an explanation of what is going on so that you understand what your options are.  My husband can fix a lot of things but plumbing is a real specialty!  These guys are hardworking and and professional.
Ilene C.
Ilene C.
11/29/2012
These people are awesome!  I had an emergency water leak at midnight that no one could stop.  Letts plumbing came out quickly, did a fantastic job and charged a really  fair price. I can't recommend them highly enough.
Rob W.
Rob W.
3/18/2013
These guys are absolutely awesome. I found them through yelp, and they live up to their reviews. I've called them twice, and both times they were incredibly professional and finished way under quote. They explain the problem clearly, and give all the tips they can to avoid the problem in the future. Anecdotally, the first time they came out it was Shane Letts (owner) and his apprentice. Shane was hands on the entire time, making sure the area he was working on was just as clean as it was when they got there. I was impressed by that. But what was really crazy is that as they were leaving, the offered to haul away about 75-100 pounds of cardboard I had broken down and was waiting to haul myself (I had just moved into my home). It was more than enough to guaranty my future business. These guys are phenomenal!
Keagan M.
Keagan M.
08/03/2012 12:00:00 SA
I chose this company per the great Yelp reviews and I'm glad that I did.  The operator wasn't very friendly and rushed me a bit but I understand it was a Sunday when I called and they were extremely busy.  She notified me someone would give me a call back in fifteen minutes and they did.  I had just moved into my new house which had been vacant about six months so when we flushed the toilet water came up in the bath tub.  They had eight people in front of me and asked if I could wait until Monday - that it would be $210 Sunday or $140 Monday but I couldn't wait!  I had called around 11am and they were there at 2pm!!

During that time the plumber was very courteous, he knew exactly what to do - didn't have to pull up my toilet which saved me some money.  There were roots growing in my pipes so he flushed it from the pipe on the roof.  He thought there was no clean out in the front but eventually found it and told me where it was if I needed it in the future.  The thing I loved most was that he took his boots off when he came in the house!  I will definitely use them again - hopefully I don't have any other serious problems though.  Just loved how they told me numbers up front to work with my budget!  Great experience.
Margarito B.
Margarito B.
1/13/2015
Sheldon Clemons and Letts plumbing responded very quickly. Sheldon was very professional very fair and did a very nice clean job in fixing the tub leak in my upstairs . I highly recommend both Letts and Sheldon
Sanjay B.
Sanjay B.
09/12/2017 12:00:00 SA
Excellent Customer service by Mary and great work done by Andy and John. Great communication by all of the employees by calling and texting their arrival time So you can plan your day ahead. Fast and clean work no mess for you to clean after they left. All the parts they have it their Van. We had Some faucet and shower head leaks and Sink clogged up. They did a fast and excellent job to resolve the issue.Thanks again for keeping up the good work. Will be calling you again.
Deborah G.
Deborah G.
3/24/2017
Our 25 year old water heater needed replacement.  Based on their stellar reviews, we called Letts Plumbing.  Though they did not sell the brand of water heater I was looking for, Shane Letts directed us to a local supplier who did, (we saved).  He also took the time to patiently explain the exigencies of the permit process, paperwork and what to look for in a heater to insure that it would be code compliant for our area.  We selected Letts to do the install.  Dustin and Fred called to confirm their arrival time.  They arrived on time and proceeded to convert the existing plumbing to meet current code requirements.  We were reusing the heater pan and had asked that I have the opportunity to wipe the dust out of it before they installed the new heater.  I was told, don't worry about it, we will take care of it.  Other plumbers had estimated that the work would take anywhere from 4-8 hours.  Dustin and Fred took all of two hours, left the work area tidy, the pan was clean and they hauled away the old heater!  We are very pleased with the extraordinary customer service that obviously starts in the main office and is carried through by the service team.  Hats off to Shane, Mary, Lindsey and of course Dustin and Fred!
Rosemary H.
Rosemary H.
8/20/2022
Reliable and friendly service. On time and fixed everything I needed, indoors and out.
Tara M.
Tara M.
5/16/2022
Letts Plumbing is the best in the business. They are extremely responsive, quick to make an appointment, kind, and do top notch work. They are personable, informative and work in a timely manner. I can't say enough good things about them. Please call with your next plumbing need.

-A very satisfied customer.
Anita S.
Anita S.
01/03/2015 12:00:00 SA
Great experience with Letts Plumbing and working with Steve.  Professional, thorough, and great customer service.  Arrived promptly and solved our plumbing issues.  Highly recommended!
Andries E.
Andries E.
10/08/2018 12:00:00 SA
They were clear with their communication and able to come earlier to fix a leak on our main. The job turned out bigger than expected, but they were able to rally more worker and managed the process with EBMUD.

The cost went past the estimate, but the office called ahead of time to clarify.

All in all pretty good for a Friday late afternoon.
g p.
g p.
01/02/2014 12:00:00 SA
Called at 8:00 am for a leaking water heater.  Phoned back promptly and repair completed by 11:00 the same day.  Good results - would recommend.
Patty P.
Patty P.
3/25/2022
The utility sink in the garage backed up into the washing machine. The 2 guys who came from Letts Plumbing worked hard to unplug the drain and quickly resolved my problem. They cleaned up very nicely and even drained the washing machine! I've used them before and will call them  again.
Sean I.
Sean I.
1/24/2013
Repaired leaky shower at a reasonable price.

I had my leaky shower repaired by Lett's.  I was very pleased, the parts were hard to find and I didn't get charged while the plumber ran around town for 2 hours finding them.  Both plumbers were excedengly cordial, and their profisionalsim was appreciated.  

I don't have an issue with it, but they don't take credit cards, cash or check only.
John R.
John R.
3/15/2022
My kitchen faucet started leaking yesterday. I had a spare cartridge to repair it but I could not budge the securing nut. Called Letts Plumbing this morning. Answering service said they would call to make an appointment. One hour later I got a call.  How about 3:30 today?  Okay.  At 12:30 I get a call from Tim asking if he could come over early.  Okay. Tim was friendly and really competent. He got the job done in less than an hour despite the old cartridge having deteriorated in place and needing to be picked out in pieces.  I'm so happy. Service on the day I call at $189 per hour. Work done in less than an hour. He really knows his stuff. Most highly recommended.
Carol R.
Carol R.
5/30/2016
We used Letts Plumbing for a leak in our sink.  They came out the very next day and fixed the leak.  He was very professional, and knowledgeable.  I would definitely recommend them, and will use them again when I need them.
Matt B.
Matt B.
6/13/2023
We live in a three-story townhome in Walnut Creek with a lot of stacked and convoluted plumbing.  We had a tough clog in one of our toilets.  When the clog came back pretty quickly after their initial visit, Lett's came back with a more senior plumber and figured out the problem, fixing it for good and working with us regarding cost for the return visit.  We have been working with Lett's for years, and they are always professional, but this time in particular, they really came through for us.  I have recommended Lett's to friends and family for a long time and will continue to do so because of their continued great work.
Katherine L.
Katherine L.
05/11/2017 12:00:00 SA
This was my first time to use Letts Plumbing. I was very impressed. It was easy to set up an appointment. The plumber called to say he was on his way, and he arrived on time. He did the tasks in a timely manner (nothing major) and explained what he was doing. He asked if I had any more questions. It was a good experience.
Michael W.
Michael W.
1/20/2017
They did a fantastic job on my sump pump replacement job.
They pumped out the sump with the pump that I provided, and installed the new pump.
Steve was courteous, professional, quick, helpful, and did not gouge me on the price.
I would recommend Letts Plumbing to anyone.
Colleen D.
Colleen D.
3/29/2013
I just had my shower fixed with Letts Plumbing. The shower would turn off when i turned the handle to warm. They were fantastic! I like to support small, family run businesses as much as possible, and am so glad I picked Letts. Shane is extremely personable, and my dog loved him! (that says A LOT, she does not always love people when she first meets them.)

They were on time, reasonably priced, and professional. The whole job took only 45 minutes or less.

We will definitely use Letts Plumbing for any future plumbing issues.
Sue R.
Sue R.
02/07/2021 12:00:00 SA
On a Sunday they answered the 911 for a clogged main line.  They were on time as promised and neat and tidy !  Professional all the way - super nice guys- I will always use their services and highly recommend!
Ed D.
Ed D.
1/16/2019
Used Letts today for a faucet install.  Professional, timely, work done perfectly.  Would use again!!!
Jack E.
Jack E.
5/31/2018
Water heater died on a Saturday morning.  We had a full day Monday so it was either get it replaced Saturday or cold showers through Tuesday.  I have used Letts before and called them. Replaced that afternoon with a professional approach and I am very satisfied.  They said it would be at a higher rated and it was, but I agreed to that and it was no higher than they said it would be.

Professional, ethical and available!
D C.
D C.
06/06/2011 12:00:00 SA
I called Letts Plumbing this morning and Shane answered right away.  He said that someone would be over as soon as possible.  I received a call from Stefano and he did a wonderful job of clearing the clog in our bathtub.  It was totally clogged.  When I did laundry, the pipe was so clogged it drained into the tub through the overflow.  Totally clear now!  Stefano was very professional and nice.

I would definitely use Letts Plumbing again!  Thank you!
Tabitha H.
Tabitha H.
2/19/2022
I wanted to update my review since it's been so many years and we've had so much more work done. The most amazing part of this outfit is their consistency. Letts plumbing has continually provides excellent service and outstanding workmanship. My husband and I recently purchased a new home and have done some upgrades.
Our tankless water heater was installed flawlessly. We are about to remodel our bathroom and with a huge amount of direction from Lett's, we are so excited to get underway.
Rick R.
Rick R.
02/08/2017 12:00:00 SA
Letts has taken my top plumbing position over my previous favorite, Evenflow.  

Twice in two months now, Letts has bailed me out of a jam quickly and painlessly, once for a hot water heater replacement and once again for a clogged lateral during off hours.    

Fast service and fair prices, they even did a follow up visit at no charge after we missed a drain during my latest emergency.

Very happy with Letts.
Sam A.
Sam A.
05/09/2019 12:00:00 SA
I had a leak from one bathroom that was coming into the garage. I picked Letts based on the reviews and I must say I'm impressed. They came right on time, Keith and Mikey and the cut a hole in the garage to identify where the leak was coming from and any other damage, and then Keith identified the issue and fixed it. They were both very professional and friendly and it took two hours. I also asked if they could look at a faucet that was dripping and sink that wasn't draining properly. They did and fixed both. Super happy with their work!
Nena C.
Nena C.
01/10/2020 12:00:00 SA
Excellent service..Eddie was prompt, knowledgeable, and quickly took care of our main drain problem....thank you very much!!.
A L.
A L.
10/17/2019
Excellent team of plumbers who are very professional and knowledgeable. My complaints however is their phone systems. Everything needs to be routed thru a 24-hour call center, then the office appointment person. There's really no easy way to talk to a plumber directly.

Otherwise, Letts is my go-to for all plumbing issues.
Darrell D.
Darrell D.
04/11/2019 12:00:00 SA
Without a doubt, don,t use anyone else for your plumbing needs.  John and Demetrius came out from Letts.  same day to my moms house.  very professional.  better than all those yo yo companies that will overcharge you.   take my word !   Great company !   we have used them twice in the past.  this is my fist review of Letts.    so to make it easy on you, just call them. don,t waste your time.    they have all the equipment on their trucks.      Clayton, Ca.
Anthony A.
Anthony A.
7/16/2020
Where do I start, well had them come out to do a pipe inspection. The technician says the pipe was broken and patched from the inside. He shows me what appears to be a piece of paper in the drain from a commercial business and says it's a patch. The picture clearly shows some sort of paper or item/ not a patch from the inside of a pipe which I've never heard of and on this paper you can see a picture of a wolf head printed on the paper. I later paid another plumber to jet clean the pipe and the item moved. So I guess patches from the inside of a pipe move around, idiots. Second the technician and owner say the pipe is going to fail in a year. No qualified plumber I have ever spoken can tell you and won't tell you how long a pipe will last or when it will fail unless they want you to hire them to repair the pipe so they make money and in this case $25,000 they wanted. I had 4 separate plumbers come out after the great, amazing and insightful work of Letts to look at the pipe. Every single plumber said the pipe was not broken or cracked and each one said there is no way to tell how long a pipe will last. I was hesitant to give a review but after having qualified professionals show up later I feel obligated to tell the story about this business and it's incompetence.
Jisong P.
Jisong P.
2/18/2013
I need to install water pressure regulator and repair the leak under the sink. I called for estimate. A guy came and wrote estimate 2-3 hr $187.50 and about $150 part in the invoice. To compare the price, I need know the total labor and part for the whole work. So I calculated the total repairing cost: $187.50+$150, I said to the guy it may cost about a little more than $300. I was confused, that guy kept talking about it may take 1.5 hr for water pressure regulator and about 30min for the leak repairing.
I understand why after they finished the work. Actually they charged me $187.50 per hour. That estimate guy just don't make it clear to me that $187.5 is hourly rate and won't correct my misunderstanding calculation of the total  cost of $300. So their price look ok for me.
After the finished the work, they charge me $562 ( total 3 hrs) for the labor.  At last, I understand why the estimate guy won't calculate the total cost for me.  They just want to confuse me the hourly rate with the total labor cost.
Karen C.
Karen C.
9/20/2016
The guys came out yet again to snake the house and replace a toilet. I will continue to call on them for everything plumbing related.
Kate R.
Kate R.
03/09/2017 12:00:00 SA
These guys are great, highly recommended and very thorough.  Sheldon was awesome!  Thank you.
Sachin K.
Sachin K.
3/16/2018
I had 3 shower heads leaking since last year. I had called other plumbing services, bu amongst them, I had the best professional experience from Lett's Plumbing. These guys are experts. It was nice of them to finish the job very quickly and professionally..! Thank you Fred and Demetrius..!
Margie F.
Margie F.
07/06/2017 12:00:00 SA
Lett's will now be my go to for all plumbing needs.  Today Fred V came out to diagnose a possible leak.  He patiently took the time to answer all my questions and worked quickly, efficiently and neatly to fix the problem.  Could not be happier.
Tamrah D.
Tamrah D.
11/12/2021 12:00:00 SA
This past 2 years Trying to survive Covid has sure been the roughest time for salon owners like myself as we are just barely surviving. So when you come  in contact with another business owner that truly cares you want to make sure that you give them the credit that is due to them. I want to thank Shane for the excellent service I received. So if you're looking for The best plumber here you go!! Thanks again
Alex W.
Alex W.
6/30/2020
Amazing Experience. Lett's is our buildings preferred plumbers. This was my first experience using them and John was super friendly and professional. Highly recommend!!!
Justin E.
Justin E.
02/05/2019 12:00:00 SA
Great company! Have used Lett's Plumbing several times. Always pleased with their work :)
Joerg K.
Joerg K.
09/06/2017 12:00:00 SA
It's finally time to write a review for Letts Plumbing, after using this company for several years. Whenever there was a problem, they responded very quickly, their pricing is more than fair and the service impeccable.

Labor day morning one of our house guests clogged a toilet. Fred appeared in less than an hour in a very cheerful manner, took care of the issue with great expertise and the most amazing part, cleaned and sanitized the bathroom. When he left it looked like nothing ever happened.

Last week we had a leaking kitchen faucet and Adam took care of it. Only a screw was loose, which he fixed, but this was not obvious. Very easily a way more expensive solution could have been sold to us, means besides an impeccable service, our experience is, that they are also very trustworthy.
Joshua R.
Joshua R.
10/28/2021
It was 10pm and my daughter let me know that our tub was backing up. She then let me know our toilet was clogged and leaking from the seal. I tried plunging it and the tub with no luck. We have two bathrooms; I checked our bedroom bathroom and that toilet was clogged too. Nothing was going down. I called Letts at 10:12pm. Dispatch always so cordial and was able to contact Joe while I was holding on the line.

Joe quoted me the price, I agreed to it and he was at my door step within 25 min.

He got to work cleaning the main line. He was positive the entire time, great customer service, walked me through and educated me on his process.

Great company!! This is my third time using them! They never fail!

Give them a call and ask for Joe!!
L S.
L S.
12/14/2018
super expensive!  and I was told that I could not do something because the part was too old and they couldn't find the part.  well, I found the part and it took an independent plumber 20 minutes to install the part I wanted done by letts.  Letts spent time calling and looking for the part while still on the clock during their time at our house, so we were charged for that too.
always get a second opinion, lesson learned.
Adam T.
Adam T.
10/19/2017
Incredibly professional and efficient. They explained every step of the way, were polite, and got the job done well. I'll be looking to use them again for my plumbing needs!
Shelli H.
Shelli H.
1/16/2013
I called lets early one morning (5 or so) because out water from our garbage disposal was coming up in our shower.. Work and school bound my family was with out showers.. :(. I got an answering service that took my message. About 7:30 that morning I got a call back.. The man said they could fit me in between 12and2.. Awhile to wait but this company has such good reviews and plumbing is not something I know anything about ergo I can get ripped off.
About 11:30 a man named Steve called me said original guy was held up at another job so he would be there shortly.. He came soon after, was quick and explained everything he was doing. Very friendly.. No mess.. I asked about another pipe and he was glad to go into my garage (with a new puppy jumping all over him and show me). He was I believe a sub contractor for Letts..
Anyways, next plumbing job, I will be calling them..
Dylan H.
Dylan H.
7/31/2018
very honest and great advice.  Highly recomend them, have used the multiple times.
Ruby R.
Ruby R.
04/12/2023 12:00:00 SA
Our tenant reported a leak under their sink and Letts came by to assess, only to find it required a simple hand tightening.   No charge for the visit!    Yeah, what!?!?  Words cannot express my appreciation.  At a time when I've been super stressed by the unreliability of vendors and things out of my control, in this one act you restored my faith in humanity and turned around my horrible day.  Will pay your kindness forward.  Grateful and reminded that there are upstanding businesses out there. Thanks Letts, Joshua and the scheduling team for being responsive and ultimate professionals.
Mary S.
Mary S.
03/07/2018 12:00:00 SA
Worst Experince Ever. None of the workers, including Shane the owner know or understand how to operate a business, nor are any of their values listed accurate. They are not family nor safety orientated. They smoke on job sites carelessly and are unfriendly to speak to. Never recommending them to anyone, plenty of other plumbers in concord that are well deserving of your time and money.
Denis M.
Denis M.
4/23/2017
Fred was fantastic. I had sewage overflowing in my yard and Fred came and cleared the line. He was professional and friendly as well as a skilled plumber. I highly recommend Fred and Letts.
Joseph W.
Joseph W.
11/05/2014 12:00:00 SA
We had a leak from master bath shower drain that was discovered by inspection for pests.  An independent plumber could not access the crawl space due to his large frame.  We found Letts via Yelp and our neighborhood website.  I explained to president Shane what was involved and that a small-medium framed person was needed.

Within a day, Tim and an apprentice helper arrived.  They were very pleasant and organized, put on foot covering and placed tarps to protect carpeting.

Tim discovered a related issue in the drain line that required attention.  Together, he and his helper addressed both matters and our problems were resolved.

We were pleased with the courteous attention Shane gave, and the professionalism and knowledge Tim exhibited.
James H.
James H.
10/06/2020 12:00:00 SA
They showed up very quickly and were very polite. Looked the job over and had it repaired in no time. Fast and efficient. Finished in less than an hour. Would definitely recommend them.
ron n.
ron n.
08/01/2013 12:00:00 SA
just had shane from letts plumbing here to fix a broken faucet.....because they have a relationship with the maker of the faucet, and because the problem was a flaw with the product, shane was able to get a replacement for free, and his time was covered by the manufacturer....the visit cost me NOTHING.... these folks are GREAT.....i've had them out hear a few times now and i am always impressed by their expertise, their manners, and their strong work ethic......they are simply the best at what they do......and their prices are very reasonable......10 STARS from me.....if you need a plumber, call letts.....
Q24life N.
Q24life N.
09/10/2016 12:00:00 SA
These guys are great, I contacted them on a Saturday afternoon and Sheldon responded within an hour.   He unclogged the drain pipe and he was done within an hour.  They warranty the work for thirty days!  
Sheldon was very professional, courtesy and freindly.  It's good to have a good plumber!  Thank you Sheldon for a job well done!
Sara B.
Sara B.
4/23/2017
Absolutely amazing service of an emergency issue on a Sunday morning. We can't say enough good things about this company. Don't call anyone else!  They immediately returned our call and were on site at the promised time, a mere couple of hours later. Worked quickly and efficiently. Reasonable cost given the weekend upcharge, as our problem could not have waited.
colin l.
colin l.
7/17/2017
I was installing a garbage disposal under a sink that hadn't had one, when I ran into the problem of the existing waste pipe extending too far into the space for the disposal to fit.

I first called Benjamin Franklin (radio ads work!) and the guy who came out said that it was too short to just shorten it, and he'd have to go into the wall and replace it from there. For $700.

I called Letts, and they observed a secondary drain line lower down they could open, cut off and capped the problem line, and got me all set up. For $260.

I'm calling Letts next time, no question.
Bill C.
Bill C.
12/31/2014
Lett's Plumbing lives up to the hype!!

Sheldon was dispatched on New Year's Eve to repair a broken faucet diverter and the broken copper pipe feeding it. Sheldon was prompt, polite and obviously experienced. All repairs were completed in less than an hour, cleaned up and ready for use. A true professional!

Thank you Lett's Plumbing and Sheldon for the superb service!
Denise V.
Denise V.
1/18/2023
Excellent customer service and skilled/friendly plumbers. I worked with Sheldon who was on time, courteous and explained exactly what the problem was and how he could repair and replace the cracked and broken pipes. The fees are fair considering the profession. I recommend this company with no reservations!!
Andrea L.
Andrea L.
1/27/2015
We needed a plumber to come out on a Sunday and they responded right away and came to our place within 30 minutes.  The person was knowledgeable and fixed our problem right away.  I would use them again for our plumbing needs!
Monique T.
Monique T.
11/20/2016
I am thoroughly impressed with this company. I, unfortunately, have had to call them one too many times lately.  First a water heater malfunction, then a toilet stopped working, faucets leaking... you name it. So it is fair to say, I have had the chance to really verify the quality of their services.

It all starts with the professionalism. You call, report your problem, someone registers it and then you are scheduled with extremely professional plumbers who are always so friendly and attentive. I especially appreciate their warranty of services. I have had them return to check previous projects and not charge me a penny despite having to be here for about an hour or so exploring solutions to fix what is not getting fixed. They are reliable and you know for certain you are receiving quality services. I highly recommend this business.
Jonathan W.
Jonathan W.
12/29/2012
Had a water leak from upstairs through the ceiling and into the wall of another room. Called and got to speak to Janette (sp?), who was professional and courteous.
I've trained operators in call centers for over 6 years and Miss J spelled my name back to me, repeated my phone number and address (all for accuracy, good work!) and took a detailed description of my situation.

Steve and his trainee Mike were on time, in a vehicle with a company logo, introduced themselves and put covers on their feet before coming inside. They assessed the problem, described what their process would be and made sure I understood pricing and probabilities.

Once work began, they did not drag their feet. Rather, what they thought would be a two-hour job turned into one hour of work. They showed me the problem, described their solution, applied it and tested to make sure they had actually fixed what was wrong.
Steve then gave suggestions as to how to proceed on preventing a recurrence (rat chewed through a rubber joint).
Mike cleaned up, and even though they had laid down protective cloth, there was some mess around the place. Mike got every bit of it and left the place cleaner than when they arrived, which is a little embarrassing for me. :/

A great experience, and I definitely recommend this company provided they keep top-caliber professionals like Janette, Steve ad Mike: individuals who understand and provide outstanding service at reasonable rates. The kind that generates repeat business.
Candice Y.
Candice Y.
12/01/2011 12:00:00 SA
Previously used Ben Franklin Plumbing in my area and found it to be a rip-off!  Over $800 to snake out a clog.  When my garbage disposal stopped working, I tried Letts and was very happy with their service.  It's a small operation, but they certainly try hard to please (and really, what more can you ask?)! $318 was total cost of trip, new disposal and installation - thought that was fair!
Chris W.
Chris W.
6/20/2017
Letts just finished clearly to clogged pipes in our bathroom.  Excellent customer service.  Scheduled fast and arrived on time to complete the work.  Dustin was able to correct the problem is a short time, cleaned up and got things back to working order.  Highly recommended.
Josh O.
Josh O.
8/21/2013
We recently moved into a new house and discovered some leaks coming from our master bathroom. As a lot of people do I jumped on Yelp and looked for local plumbers and that's where I found Letts plumbing. Sheldon and Mike came out to my house, diagnosed the issue and quickly fixed it by replacing an incorrectly installed tub drain. They were extremely professional, prompt and affordable. Once we settle into the house a bit more I know we'll call them again to help us out with other plumbing projects that we want to do. Thank you guys for helping us feel at home again in our new house!
Christine H.
Christine H.
05/11/2019 12:00:00 SA
Letts Plumbing: absolutely terrific.
Called at 7:35 a.m., this was not an emergency call either, operator said Amber would call back to make an appt. She called about 30-40 minutes later, said someone would be out between then (8:15 or so) and 9 am.
Adam arrived at 9:05.
In half an hour he had the old pipes,two PVC sets not connected with standard nuts which had burst, now ABS, all done with the added P-Trap but when water flowed, the sink backed up.
Brought in a 35' snake, still backed up, brought in Big Sister on a cart, 75' snake, drain cleared.
All done at 9:57 a.m.
Price: $161/hour plus $22 for parts=$183.
Grace K.
Grace K.
11/21/2017
Ok. Shane is amazing. He definitely runs this business with honesty and integrity.
Kk B.
Kk B.
11/20/2022
Letts plumbing is great! Patrick came out on a Sunday night and fixed our plumbing issues quickly and efficiently. He was super nice and definitely knew what he was doing! We will most certainly use this company with any further plumbing needs. Thank you so much to Patrick for taking care of us so quickly.
Pandora's A.
Pandora's A.
11/16/2018
We've worked with this company twice lately (two different issues - new pipes and sewer flush) and they've been great both times.  The schedulers are very friendly and the work is high quality.  I would definitely recommend them.
Gethot T.
Gethot T.
11/20/2017
Great company. They called right away with a quote on what their charges would be. But before sending someone out they troubleshooted my problem with the reset button on my garbage disposal. I followed what they suggested and my garbage disposal works and they didn't need to come out and it saved me a lot of money and time. Thank you Letts!
Hans R.
Hans R.
1/22/2018
Wow....very impressed by the service Fred provided. He was very professional, very quick and solved the problem. I was told upfront about the cost per hour, so no surprises with the bill.
Candice K.
Candice K.
08/12/2017 12:00:00 SA
It is a Saturday night and we called Lett's an hour ago and we are just about done with resolve for our plumbing problem! Lett's communication was top of the line and the technician, Sheldon, was beyond prompt, courteous, knowledgeable and on top of our problem in less than an hour.  We work with a lot of contractors and sub-contractors and are beyond impressed with Sheldon and Lett's!
Pat B.
Pat B.
11/30/2020
I have used Letts plumbing for many years now and it's  about time I wrote a review for them.. Letts is the absolute best plumbing company in the east bay by far!! Not only do they do a great job every time, but they are very friendly and professional!! The owner, Shane, is by far one of the nicest and most honest guy I have ever known!! I am a customer for life!! if your looking for a plumber, look no further then Letts,
you won't be disappointed!!
jesse M.
jesse M.
12/07/2016 12:00:00 SA
I called diff companies for an estimate for water heater install, as I had brought the 40 gal. unit and picked it up at Home Depot the other day; also bought supply lines and drain pan while I was there.  

Luckily, our 20 year old water is still functioning and we're not in a dire emergency so Im able to call different companies that service my area and could take my time.  Ive called the top companies in this Yelp category. These 5-star companies frown upon customers like me who prefer to buy their own extra material (supply lines, pan.)  

Letts Plumbing is an exception.  Lindsey says they will install whatever material I would like to provide.  Plus, she said it's ok if I drained the old water heater beforehand, as it would save on labor charge.  Im going to call her back to set up an appointment.  Will be back to write an update....
Janet H.
Janet H.
11/03/2016 12:00:00 SA
So happy I found Letts Plumbing!  Andy is in the bathroom finishing up the job right now.  My sinks (kitchen on one side of the wall, bathroom on the other) had plugged.  I tried getting it unplugged myself and had taken the bathroom sink off the wall.  Andy cleared the clog, reassembled my pedestal sink, back flushed my slow moving supply lines and installed a new, easier to clean pop-up drain.  Much happier with this service over the service I've received in the past from that nationally known Rooter company.  Thanks Andy and Letts Plumbing!
Evelyn C.
Evelyn C.
5/21/2023
I've been meaning to share a review for a while because I had the best experience with Letts Plumbing. I wouldn't hesitate to recommend this company to anyone!! Even trying to get a quote or straight answer from other companies was painful, but not with this small business.

Letts Plumbing was careful, considerate , courteous , reliable and incredibly thoughtful and im still so impressed with the end result. From quote to final product I have nothing but positive feedback to share and I only hope other companies are half as good !

Thanks again Letts and I look forward to calling for other plumbing needs in the future !
Eva W.
Eva W.
07/07/2017 12:00:00 SA
I would like to recommend Letts Plumbing. Their customer service center is great, they return calls right away and the service person Fred -- should be cloned!! He is very polite, knows plumbing, and is very fast.  I had a mouse tear up the tubing behind my dish washer, Fred was so wonderful to fix it plus he also cleaned up and mess (including sanitizing it with bleach)-- this is over and above the call of duty.  We just had Fred come back yesterday to fix a couple of other things in our house, again.. he is just the best.  Thank you Letts Plumbing and thank you Fred.  you have a very loyal and happy customer!
Allison D.
Allison D.
02/07/2023 12:00:00 SA
Excellent service!  We had a leaking outdoor pipe and needed them to come on weekend -- they were quick to fix and fair priced.
We had them come back for an inspection and replaced several other areas of pipes that were in not great condition.  They were always on time and great communicators.  They are our go-to Plummer from now on.  Highly recommended.
Anthony L.
Anthony L.
6/30/2017
As a DIY person it pains me any time I have to call for help.  When our water heater started leaking My 8 year old daughter of all people reminded me that Letts plumbing helped us once before.  We called them and in an hour they had Fred come out to assess the work.  Because of the leak the floor was wet and Fred pulled the old water heater to allow us access to repair the floor in preparation for the new unit.  The next morning Fred was on time and his work was simply awesome.  As a DIY person. I have high expectations for craftsmanship.  He far exceeded my expectations.  Fred is about as personable, kind, and honest as they come. Letts pluming is awesome.  Their prices are fair and their people are nice and more than competent.  You won't be disappointed.
Telly C.
Telly C.
07/07/2016 12:00:00 SA
Good experience with Lett's.  Had a leak under the sink and toilet, called Lett's and got scheduled quickly. Adam showed up on time, diagnosed the leak, and repaired it quickly.  One thing I liked, his van was fully loaded with parts, pipes, etc inside and on top, so less chance of the gotta go get the part and we'll need to come back later.  I'll call them again when I need to.
Molly B.
Molly B.
07/09/2013 12:00:00 SA
I cannot say enough about Shane and Letts plumbing besides he is the best!!!!
I wish I could give a 10 star rating as he is well worth 10 stars!
Every time we give his name for our preferred vendor in plumbing we always get a follow up call from our customers thanking us for the great recommendation.
He is by far the best and I am very thankful I can call on him and get the best customer service around at very affordable prices which is the key, a company you can trust is priceless in my book.
Janet T.
Janet T.
3/31/2015
I needed to have a toilet re-secured to the floor. On the morning of the appointment, Adam called me to ask if he could come early, which was great. He did a thorough job and he was really nice. How refreshing! I am a happy customer and will call them again.
Shar M.
Shar M.
01/02/2017 12:00:00 SA
I tried contacting Letts via the Yelp Request a Quote servuce and also by phone. I recommend calling, as I did not get a reply fast enough using the Request a Quote messaging service. Letts quote was roughly the same as two other plumbers I contacted, but they were the only ones who were available at a time when I could also be home to take care of a plumbing issue. I was given an appointment time of 7:00 AM (not an appointment window), and called at around 7:15 AM when no one had showed up. I then received a call back from our plumber explaining he was running a few minutes late. He arrived at 7:25 AM. Other than running late, Mark was professional and explained the work that he would be doing. He found a leak from our water line, but also found another pinhole leak under the house from the hot water line when he went in the crawlspace. Parts were replaced, and the repair took about 3 hours total, coming out to just under $500. I hope not to have any other plumbing emergencies in the near future, but will consider using Letts Plumbing again if need be.
Barb M.
Barb M.
02/05/2015 12:00:00 SA
Letts Plumbing was great!  My first time using them  Had a plumbing back up that was causing the downstairs toilet to overflow when the shower, sinks or washer ran.  

I called Letts late in the afternoon (5 pm).  Steve ran me through a few possible solution over the phone.   Not resolving the problem Steve committed to arriving by 7pm.      Not only did he  arrive on time, he cleared the lines to the street and also corrected and raised the sewer connection to floor level before re-installing the toilet.  And in record time.    

The level of quality work and professionalism was exceptional.     Definitely a 5 start company.

I will use Letts Plumbing again for any future plumbing problems.
Ken A.
Ken A.
05/02/2020 12:00:00 SA
These guys were great.  They came out - laid out what happened and why and how to fix it. Worked hard to get the job done.  We've worked with them before and we're always happy with the job they do.
Lisa R.
Lisa R.
3/14/2020
I cannot praise Letts enough.  We have had to call three times and each time they were responsive, on time, affordable, honest and kind.  Eddie especially!  In this world where so many businesses drive up prices because they can, it is an absolute pleasure to find a company that does what they say, well, and without price gouging.  Letts is the best and we are glad to have found them.
Jeri B.
Jeri B.
11/03/2017 12:00:00 SA
Excellent customer service  Fred was our service guy   His knowledge and professionalism were 10+'s  stars
Job well done and quick
Thank You
Keeley M.
Keeley M.
09/08/2015 12:00:00 SA
They came when they said they would.  They did what they said they would.  And for the price they said it would be.  There was no additional sneaky charges.  There were actually two gentlemen who came out - one was in training. That let me see a bit of the inner-workings of their company.  The older man training the younger one (they were maybe only 5-10 years apart in age) was patient, watched him do every step, gave gentle correction/direction and then went back in to make sure what he did was satisfactory. It was all very good.  I'll use them again.
Kay T.
Kay T.
4/18/2011
I called Letts late one afternoon based on these reviews. They sent someone out the next day to clear my drain and another to fix a broken shower handle. They were fast, efficient and reasonably priced. Highly recommended.
Stewart K.
Stewart K.
12/24/2022
Woke up Christmas eve with a backed up main line.  Found Letts Plumbing from Nextdoor users.  Called Letts and Joe came out within a few hours and fixed the blockage.  We had dinner set for a large group and would have had to move it without the help of Joe.
Jeffrey W.
Jeffrey W.
7/19/2018
My usual plumber was not available so I was referred to Lett's. I was able to get a same day appointment to clear a clogged drain. They called me 20 minutes before hand so I could sneak out of work and meet them. Total time from arrival to them leaving was 30 minutes. Pretty quick for snaking a drain. The service fee was very reasonable compared to others I have used. I would definitely recommend them.
Phillip B.
Phillip B.
05/07/2021 12:00:00 SA
Letts is my go to for plumbing. I've used them on multiple occasions and every time I use them I come away from the experience thinking, I love that company. The people that work their are not only experts in plumbing, but also tremendous communicators. They always show me where the problems lie and explain what they need to do to fix it correctly. Love them.
Jack Q.
Jack Q.
4/13/2018
We had a water pipe leaking in the ceiling. I called them today. Two gentlemen Dustin and Andrew came in and fixed the problem within a hour. Excellent service with reasonable price, highly recommend!
Dan L.
Dan L.
04/12/2016 12:00:00 SA
Moved into a rental last year and have had some big plumbing issues Dee to the age of the house. Every time, we have called Letts and have been so happy with the work. A new hot water heater, repaired water main, and a broken sewer pipe under the house were all fixed promptly, well, and at a very reasonable cost.

I will definitely be using Letts for all our plumbing needs.
Randal P.
Randal P.
11/20/2020
Adam did a fine job. He took the time to make the finished work inconspicuous - this was an external gas line on the side of the house, to feed two portable generators.

I was surprised when he maintained that the initial price quoted was NOT to do the entire job. I was asked to pay extra for him to come back and finish the work.

Note added 3 Dec: Lett's followed up with me after this review, and refunded the extra charge. I upgraded the rating.
Steve A.
Steve A.
01/03/2022 12:00:00 SA
Water heater pilot would not light.  Spoke to Amber and she said if the water heater is over 10 years old it's best to replace it.  They came out the next day and replaced the water heater - very responsive.   Thanks to Dan who took care of the install for us.
Jim L.
Jim L.
12/10/2014 12:00:00 SA
We had a simple job, but Letts did a great job with it.  They have an answering service so your calls are always answered.  Sheldon called a few minutes early to come and that was fine with me.  He quickly installed the waste disposal I had purchased to replace one that had broken and cleaned up well after the job.  I was paying for a minimum one hour, so he also helped with a couple of toilets that occasionally clog up by adjusting the flapper to give more water with each flush as well as use an auger to make sure the toilet and immediate pipes were clear. Thank you!
Lauren W.
Lauren W.
11/30/2017
I'll probably never call another plumber besides Lett's again. They did work that another plumber claimed I needed a contractor to do, and went above and beyond and in less time than they quoted! Super happy with the work, and with Dustin and John who were personable, funny, and explained everything in a way my non-plumber brain could comprehend. Lett's is awesome!!!
Carol K.
Carol K.
12/07/2021 12:00:00 SA
My father used Letts Plumbing when he had an issue with his kitchen sink  and and recommended them to me when it was my turn to find a plumber. Our kitchen sink and our laundry were both backed up (flooding our mudroom was an unpleasant surprise). Even though they were super busy and didn't have availability for a few days, it was easy to schedule an appointment. John was very punctual and was able to identify and clear out the backed up line. He stayed to make sure everything was working properly. Overall a great experience with Letts!
Charles K.
Charles K.
1/20/2023
I don't usually write reviews but sometimes you have to good things when warranted. As their add says, I called with clogged drain and within 10 minutes I got a real person calling back. They scheduled next day at 2:00 - 4:00 and arrived 2:01.
I had 3 other quotes earlier and the last one wanted to use cameras on the outside line and even speculated maybe a pipe cracked and water was leaking directly in the soil. This was before he even looked at the laundry room clogged sink. The second one looked at snaking as an after thought and wanted $300 just to snake drain !
In comes Derik Cantley from Letts Plumbing. Goes right to sink and said let's snake it first. $189 for one hour. He took at the most 45 minutes unclogged drain, cut out and replaced glued piping under sink, installed 4 new band couplers and reinstalled existing ptrap and cleaned up everything.
Drain runs great. Derik was friendly and efficient and no upsell like 3 previous plumbers.
Just did the JOB  at a competitive price with a honest presentation !!
Rose P.
Rose P.
2/21/2017
I called because my water heater wasn't heating.  The office said they could have someone out between 10 and 12.  Mark called about 9:30 to say he was on his way.  He fixed the problem without trying to sell me a new water heater.  I was so pleased that I asked him to come back to do some other plumbing repairs.  Again he was prompt and professional.i will definitely be using him again.
Brian W.
Brian W.
02/07/2017 12:00:00 SA
Response time from the initial call was within 15 minutes. Appointment was set up at my earliest convenience, non-emergency. The two guys that showed up were courteous and efficient, knowledgeable and helpful in regards to info on future projects I have on the honey-do list. Would definitely recommend.
J C.
J C.
11/18/2018
Another successful job done by Letts! I confess that we had an appointment with Johnny but then canceled and tried another plumber bec he was going to charge less. It turned out he lied, overcharged us, AND did a terrible job!
Johnny and Andrew arrived at 5:30 (on a Sunday) and did an amazing job fixing our leak. They were fast, efficient, professional, and so personable! They listened, assessed the situation and resolved it! I will never call another plumber again! 5 gold stars to you Johnny and Andrew!
Blue B.
Blue B.
5/17/2014
This guy is a flake. Had an appointment which he never made it too, I had to call his answering service multiple times to see if he was going to show up. Called me with a story, made another appointment for the next morning with promises of I'll be on time. Of course he was very late, must have known he would not get the job because I never saw the quote he promised me.

I would stay away. Too many stories.
Michael L.
Michael L.
01/09/2019 12:00:00 SA
Letts was quick and very reasonably priced.  I will always call them first thing.  While the other plumber want me to replace a clean-out for $1000.  They fixed my back up issue in less than an hour.
Christopher W.
Christopher W.
12/04/2014 12:00:00 SA
I've used Letts pluming for the business that I manage and for my home as well. Their staff are professional and courteous, and their services are very reasonably priced. We had a complicated plumbing install of an ice machine that involved a water recirculation pump, a lengthy run of pipe through a tight crawl space, and was complicated enough to scare off our usual HVAC guys. Letts made it look easy. Mary, Shane, Sheldon, and Adam are a class act! Recently had Adam at the house to snake a tricky main line clog. He banged it out in less than an hour and went so far as to clean, wipe up, and make the bathroom look better than when he got there. Try getting that kind of service through one of the discount rooter companies.
Sandy Q.
Sandy Q.
7/28/2016
Second time my poor little house, built in 1950, was struggling in the last year and of course I called Letts because I knew they would take care of us.  Both times I received the most excellent service.  From the initial call to the signing of the invoice,  the entire process is top notch service.  I highly recommend them!
Camila B.
Camila B.
10/08/2013 12:00:00 SA
I used Letts two weeks ago, my washer was backing up into my sink. I knew there was a problem with draining to the street level. From initial contact to job completion I was impressed by their professionalism. I had previously received a quote from another reliable plumbing company, at $300 for the job, Letts came in at $190, the issue was resolved and I am grateful for their work. Plus I was emailed by bill which was great! Thank you, I will definitely use you again.
Carl D.
Carl D.
04/12/2017 12:00:00 SA
I've used Letts three times over a couple of years.  Two rooter jobs and one gas line work.  All the techs have been great, kept me informed and got the job done.  Shout out to Fred V. for his work the other day on our Kitchen plumbing system.
Connie C.
Connie C.
08/09/2019 12:00:00 SA
Great, fast service.  Victor came on time (actually a couple minutes early) and fixed our problem!  Letts is my new plumber!  He replaced a sump/sewage pump (not a pretty job).  I was told by at least 3 plumbers that I called before calling Letts that they didn't want to do it (really?!).  Letts sent Victor the next morning and he completed the job!  Thank you Letts!
Liana M.
Liana M.
12/03/2013 12:00:00 SA
Amazing beyond belief! We were being especially tricky and needed a permit pull and a job completed in the same day and Shane not only went above and beyond but had great customer service the entire time, even after my repeated need to change things around on them. I can't recommend a better company.

I work in real estate and often need to use plumbers for odd jobs and wil lnever use any one else again!
Jon H.
Jon H.
02/10/2023 12:00:00 SA
Amazing Service. From my desperate call to the arrival of the technician was less than 20 mins !  Andy , their plumber, was friendly, helpful and respectful of my property.  He assessed and fixed the clogged drain, using a commercial rooter in less than 30 minutes. Their fee was quite reasonable for the great service .
James V.
James V.
12/18/2018
Fred installed two new faucets for us. Super experienced guy. A real pro. Gave us good maintenance tips as well. Would definitely hire him again!
E M.
E M.
10/27/2016
Adam came with a partner (sorry, didn't catch his name!) and pulled a huge tree root out of the drainage pipe.  I made an emergency call at 5:30 PM, they came shortly after 6 PM, and got the job done quickly.  They were a pleasure to work with, very helpful, patiently answered every question I had, and provided an excellent service!  Unlike another company I called earlier, even the person who took my urgent call was very polite and didn't tell me what the problem was over the phone assuming that I didn't know anything.  Repair service providers can talk down to a woman, using bunch of jargon, and charge more assuming ignorance and helplessness.  I really appreciated the professionalism of Letts Plumbing.  I will keep their contact information on my phone for any future plumbing problems.
Mona B.
Mona B.
9/15/2021
Finally found out that this is truly the best plumbing company I've ever used.  After having another nasty kitchen sink clog, I saw all the rave reviews on Letts Plumbing and decided I would contact them.  Thanks to the outstanding customer service rep, in spite of the fact being told they were completely booked up for a few days, she was able to call me when a time had become available (like she had promised).  She said someone would be at my house in about 10 minutes and that was absolutely correct.  Eric, their plumber, was very efficient, friendly and made sure everything was draining well.  Their prices are so reasonable too.  I highly recommend this place, and I know if I have any more issues, I'll be contacting them immediately.
Steve B.
Steve B.
11/14/2013
My experience with Letts Plumbing was great.  I had a leak in the main water line running into the house so I gave Letts a call.  I spoke with Mary who was very nice and professional.  She scheduled an appointment to have someone come to my home.  The problem was quickly identified and fixed by a polite and professional plumber.  I was very happy with the service and I will use Letts for any future plumbing needs.
Art G.
Art G.
11/11/2018 12:00:00 SA
I am happy with the timeliness and service from Lett's.  They will be my go to plumbers going forward.  They arrived ahead of schedule, located the problem leak I was having, installed a new kitchen faucet I purchased earlier, and gave me an estimate for a new water heater in under an hour.
Kevin C.
Kevin C.
8/13/2011
If you're going to find a positive after coming home from a Saturday morning swim meet to find water pooling on the floor beneath your grossly distended ceiling it's that you finally found a reliable, honest plumber.

Shane Letts answered the phone on the second ring (on a summertime Saturday afternoon) and promised that Patrick would be over within 30 minutes.

Patrick showed up, fixed the leaking fitting in the ceiling and was out in 45 minutes. Nice guy, did quality work, and was as polite as the day is long.

Look no further if you find yourself in a similar situation.
Erick M.
Erick M.
04/07/2013 12:00:00 SA
Letts Plumbing came out to replace a couple of bathroom fixtures and, in my mind the $925.00 bill they presented me with was way too much.

Although their business card says they offer free estimates, I was charges for an hour, $125.00, to diagnose the problem. In my mind a diagnostic has to be performed in order to give a an estimate, but I was informed that it was not the same.

There were a couple of other things, like they told my wife the fixtures cost $200.00 each but when I demanded an itemized bill the fixtures were only $130.00 each. Also, they had to come back twice after the install, once to fix mis-installations and a second time to replace bad parts.

They were friendly enough and professional, but I felt taken advantage of and will not be using them again.

How, a week later, my pipes are knocking every time water is used anywhere in the house and I will have to call out another plumber to fix the further problems Letts created.
Selvi L.
Selvi L.
01/10/2021 12:00:00 SA
Letts responded quick to our call and fit us in their busy schedule. Adam was courteous, professional, and extremely informative. We would definitely recommend Letts and Adam.
K K.
K K.
05/08/2012 12:00:00 SA
Like other posts here, I have only positives to say.  We had a burst in the garage and I had to shut the water off to the house.  Tim came within 1 hour and performed the repair in an efficient journeyman manner.   He made no attempt to stretch out the time or inflate the repairs.  As a result we arranged for another project to be done at a more opportune time.  No drama, no delay, good work.
J C.
J C.
1/27/2019
We had a broken PVC pipe near our water main spewing water. This was Saturday when the customary labor rate is 1.5 times. Steve of Letts Plumbing returned our call and gave us some recommendations. We were able to manage over the weekend by turning off the water main and only turning it on when we needed. (We filled buckets of water to hold us over.) Eddie came out promptly on Monday morning and was able to fix our pipe. He was efficient and thorough. We highly recommend Letts Plumbing.
Karen C.
Karen C.
7/24/2019
Tim called before arriving, came when expected, did the job correctly and timely (removed stationary shower head, installed new slide and hooked up water to new mobile nozzle).  He left area clean and was able to install a new toilet seat as well.  He knew what he was doing and made it happen.  If plumbing work is required, recommend Letts!
Allyson S.
Allyson S.
11/17/2020
Demitrius was great and super friendly. The entire service call was great from start to finish.
Amy P.
Amy P.
08/12/2023 12:00:00 SA
I've never been let down (no pun intended!). This company has always answered my calls when my normal plumber is busy and Letts has always done a great and thorough job for us. I will never hesitate to call them in the future.
Candace A.
Candace A.
7/23/2011
A trustworthy plumber? Extremely hard to find but Letts is it! I am so pleased I found them. I have been searching yelp and have found plenty of plumbers who are five stars but Letts is exceptional. We found another plumber but he charged 50% higher for a part and I refuse to use him again. Shane came out and gave some advice FOR free. It was awesome. He stayed for awhile and checked some stuff out and left happy. We were so impressed with his work. Our toilet was overflowing and there was issues with our washer and dishwasher. We called Letts and they were at our house in an hour. The guy that fixed it was awesome and very professional. I am so pleased with their work. I will never use another plumber. Very affordable and came ASAP!!
Thanks Letts!!!!
Lauren Q.
Lauren Q.
10/21/2020
Disappointed. In short, we were charged $85 for nothing.
My husband scheduled for these guys to come out and fix our tub spout, fix the water pressure to the bathroom faucet and change the shower head to an longer neck for tall people. My husband told them the type of tub spout and sink faucet ahead of time. When they got here, the told us we need to buy a new tub spout that is threaded, the elongated shower neck and a new sink faucet set up. They told us that the sink faucet low water pressure was from the aerator being bad. They said they didn't have the correct sized tool to change it and we'd be better off buying a WHOLE new sink faucet. While we were waiting for our new tub spout, my husband bought the tool to change the aerator ($8) and bought a replacement aerator ($4). My husband was able to change the sink faucet aerator himself and we didn't need to buy a whole new sink faucet. I find it ridiculous that they didn't have the correct size tool to change the aerator themselves and that they gave us bad advice to change the whole sink faucet. In addition, they reattached the bad tub spout while waiting for the new one to arrive, which resulted in a leaky tub spout that wasn't safe to use. Maybe we got the inexperienced guys on the team, but I would not recommend them. We had someone else come and do all the work for the same price as Letts doing nothing.

Update: Within an hour of posting this review, the owner called my husband. He apologized for our experience and confirmed that his employee was lacking communication skills. The owner clarified that we were supposed to be told that the $85 paid would be part of our payment for future work done, which he refunded as we went with a different company to get our work done. We were supposed to be told that this company does not work on generic brand sinks and that's why we were told to buy a completely new sink rather than just fix the aerator. No explanation for the poorly reattached tub spout, but at least the owner went out of his way to call and explain how our experience should have gone.  For that, I changed my initially rating of 1 star to 2 stars.  But if you get the same guys that don't know how to communicate, you may still have a bad experience.
Renee R.
Renee R.
1/16/2013
Five stars for work done - I had a pipe leaking in the front yard.  They quickly replaced a piece of pipe and re-soldered.

Three stars for coming on time.  I called on a Sunday and said the leak was small and I could wait.  Steve said he could come on Tuesday.  Someone would call between 8-9 to give a time and most likely be there by 10.  He said it should be an easy and quick repair.

I never got a call, and finally called at 10:30.  My appointment wasn't even on the schedule.  My husband had to reschedule appointments at his company to wait for the plumber.  Then the plumber comes with a 2nd person having been told we had a major job.
Maria S.
Maria S.
08/10/2017 12:00:00 SA
BIG Steve from Letts Plumbing came by to fix the leak coming from our 2nd floor bathroom sink.  He did an excellent job.  We will not think twice about calling Letts Plumbing again in the future.
Tim S.
Tim S.
07/05/2018 12:00:00 SA
I have used Lett's plumbing on three occasions. Every single time they come out I can count on timely, competent, and friendly service. All of the plumbers/technicians sent to the house seem confident, knowledgeable, and professional. It's important have reliable service when it comes to something as important as running water. I highly recommend this company.
Michelle C.
Michelle C.
6/18/2021
I called Letts because our water heater was busted. Unfortunately they were super booked but I was able to get an appointment early the next week. The dispatch called  to let me know that they had a cancellation and could send someone over today. I figured out how to fix it myself and no longer needed a plumber, but I really appreciate that the Letts dispatcher reached out to help be get a faster resolution. If I get another plumbing problem that I can't figure out, Letts will be the first place I call.
G M.
G M.
08/10/2012 12:00:00 SA
I was referred to Letts by my real estate agent, David Zabarte.  Lett's has replaced a toilet, installed a water line to the fridge, repaired a sewage connection, installed a vent, fixed a spout and inspected a line in my crawlspace.  They were prompt, courteous, knowledgeable, and reasonably priced.  They even threw in a couple extra services during their visit.  For me the highlight was when they first came and diagnosed a broken toilet and then promptly came back and replaced it the same morning ... this happened the day after Christmas when we had guests over. I'm ever grateful that they made themselves available on such short notice during the holidays!

Affordable, highest quality service is what I received from Letts.
Linda H.
Linda H.
03/12/2017 12:00:00 SA
I needed to have a shower head, faucet, & spout replaced in a bathroom with a ceramic tile wall. I called Lett's as I had read a recommendation in my local newsletter. THANK GOODNESS I DID!!!! I had been told by the plumbing supply store that the bathroom wall will have to be opened up to do the repair. The plumber that came out did the whole repair/replacement of the parts in a 3-4 hole which was easily covered by the plate. NO WALL HAD TO BE OPENED UP!!! I visualized hours of work needed to be done to replace the tile (if even possible) and none of it was needed. I felt like Lett's saved me hours and hours of potential work!!!! WHAT EXPERTS!!!!
S. A.
S. A.
8/25/2017
Great experience with Letts--thanks Steve D! We needed a disposal replaced that was leaking badly.  We will definitely call for any future plumbing needs without hesitation.
Danny C.
Danny C.
10/12/2011 12:00:00 SA
They were helpful over the phone during my initial call for help.  
They called later in the evening when they said they would call.  Also asked and listened well to my plumbing concerns.  
The service appointment was set between 12 and 2 pm and the plumber arrived at 12:15!  
I was having problems with my drains backing up and needed them snaked.  
Great service! Honest service and I would recommend to friends and family.  

Thank You Lett's
Richard P.
Richard P.
3/26/2011
We called Letts 5pm  New Years eve and they had one of their plumbers here in an hour. He could not fix the problem because he discovered a larger issue. He was very professional, honest and straight forward. They came back the following monday resolved the issue and did not charge a a huge amount for the holiday visit, in fact their pricing was excellent and much less than other plumbers in the area. Most import was that their work is top notch, they use experienced plumbers and it shows. We will use Letts from now on, we have found our plumber for life.
Rosco L.
Rosco L.
03/06/2012 12:00:00 SA
These guys are awesome! I've used them twice, and both times I was blown away by their professionalism, quality of work, affordability and hassle free scheduling.

Letts fixed a leak in our guest bathroom and replaced a garbage disposal. The gave me great advice on other projects I'm considering, even recommending I get several plumbing quotes for a bathroom remodel. They are not out to gouge anyone.

Thanks Yelp for turning me on to this great company. One less thing to worry about: I know who to call when I have plumbing needs.
Paul S.
Paul S.
05/09/2013 12:00:00 SA
Fantastic company.  Called their phone number, the operator took my info and then connected me to Steve.  He said he had a earlier job, but would be by my house between 10 and 11.  He arrived shortly after 10.  The prior day I noticed a leak coming from our garbage disposal (old model apparently the plastic housing can crack and leak.)  I purchased a new disposal from Costco... removed the old one and reconnected the plumbing.  Sick started to backup.  I removed the P-Trap and cleaned everything out.  Reconnected everything and the sink backed up again.  Very frustrating!  Went to Lowes and purchased a snake... removed the trap and tried to snake the drain.  Couldn't get it past 6 inches down the drain.  My wife said that I needed to call a plumber and finally I listened.  Steve was able to remove a portion of the drain, remove a huge clog, and hit 50-ft down the pipe.  He reconnected everything, ran water to test for leaks, and explained everything to me.  I'd use these guys for plumbing jobs in the future for sure!  Fast and responsive.  Really appreciate the effort here.
Aintnothin t.
Aintnothin t.
12/07/2015 12:00:00 SA
Love these guys.  Came out to fix issues my home warranty referred plumber couldn't / wouldn't.

Met Adam, Big Steve, Andrew.  Spoke with Tim a couple of times.

Don't go anywhere else!!
John H.
John H.
07/06/2017 12:00:00 SA
Excellent service. I called on Wednesday evening, was told they would call back. A plumber called back shortly, got more information about our problem and told me they'd call in the morning. I got a call about 8:30 telling me the plumber would be here between 3:30 and 5:30. I got a call from him about 4 saying he was on the way. He showed up about 10 minutes later, diagnosed the problem and fixed it within 30 minutes.  In this day and age this is rare. I would highly recommend them.
Diane C.
Diane C.
7/18/2023
My new plumber! We have been using another Concord plumber, Ernie's for over 20 years. They came out to fix a leak that was on the drainage and tried to sell me on redoing all the drainage and also repiping my house. Gave me two quotes, one for repipe and another for drainage and fixing current leak. Always get a second opinion!

Letts plumbing had great yelp reviews and recommended by a local realtor. So glad we did. Guy (his name escapes me, sorry) arrived spent a fair amount of time assessing the area and gave us the great news that our pipes are not bad enough to have them replaced now, he was not seeing any cracks or leaks and gave us a quote for the leaks that we knew where there and was significantly less than  Ernie's.

Save to say Letts plumbing is my new go to!!!!
Sergio P.
Sergio P.
7/26/2017
Adam came by and diagnosed our issue within 15 minutes of arriving. We had water beneath our floor boards, so he looked down into the crawl space. It wasn't a plumbing issue, rather a leaking condenser unit on my HVAC! Fortunately, it was caught in time to not cause any serious damage. I highly recommend Letts Plumbing for awesome customer service and professionalism. Thanks again Adam!
Cheryl B.
Cheryl B.
08/12/2017 12:00:00 SA
We had an emergency due to a leak with a valve in our upstairs shower. Called on a Friday night and was able to schedule Sheldon to come early Saturday morning. Sheldon fixed it quickly and got our water back on in a jiffy. Letts is great and Sheldon was professional, clean and so very helpful.  Do not hesitate to call them for any plumbing needs. Can't say enough good things about them and especially Sheldon!! Not too often you get great customer service these days.  One happy satisfied customer.

Cheryl
Foduddy S.
Foduddy S.
6/29/2011
I found Letts plumbing here on this site. I live in Ohio but my folks live in concord. They were having some plumbing issues and kept hiring plumbers that just just took advantage of them and didnt fix the problem right. I contacted Shane Letts from here in ohio and he was very nice and informative, very helpful. I was just out visiting my folks and there was a plumbing problem, so I called Shane. He came out the next day and gave me an estimate, said he could be back the next day to take care of it. I was heading back to ohio so I couldnt be there when the work was done. However my brother was, he said they did an excellent job, left the place clean and was done sooner than they had thought. THe bill was more than fair. But the most important thing is that Shane is a man of his word and he cares, he made my mom and dad very happy. Thank you so much Shane you are good people . My family and I really appreciate it and will recommend you everyone we know.

sincere thanks
Patrick Minor and family..
Isabelle J.
Isabelle J.
03/02/2015 12:00:00 SA
Called about 7-8 plumbers between 4:30 and 5:10 PM on a Monday. All were either busy or could only fit me in the next day. Our three house toilets were clogged and over flowing if showers were turned on. We didn't want to go all night without the use of toilets or showers. I spoke to someone who took my info and said I would get a call back. Selena called me about 20 minutes later, she was very sweet. She said we would most likely get help between 7 and 8 PM. We were quoted most likely one hour or less to take care of the problem, unless they encountered tree roots. Steve called me at 6:40 PM letting me know the two of them were on their way, they arrived at 7:00 PM. Both were very nice and courteous, they put booties on and off every time they came inside. They cleaned out our main line within 35 minutes. One-hour call out fee is what we paid due to minimum service fee. All good.
Very happy with the service.
Please make sure to let your guys know how appreciative we are.
Thank you.
Holly L.
Holly L.
11/08/2017 12:00:00 SA
Great customer service and really knowledgeable guys. Efficient work and it's nice to have people who can get solid work done in a timely manner. They make sure things are done correctly and aren't out to take advantage with their prices! Highly recommend.
Ryan W.
Ryan W.
2/15/2023
Had three issues with a shower valve, heat circulation pump, and a leaking sink sprayer. Mike came in, fixed the pump simply by opening a valve that was closed. And he identified and fixed the other issues over a two visit period. Super clean, super nice and polite guy, and super enthusiastic about his work. We're buying a new house and we're going to have them back to install a tankless water heater and FLO leak system in a few weeks. What a great company and great people, thank you.
Izabel M B.
Izabel M B.
9/20/2020
I was not in a hurry to have a toilet bowl replaced, so Letts scheduled the plumber's visit for two days later. Dimitris called 45 minutes ahead of time asking if he could come over earlier than scheduled. As it turned out, the drain pipe was clogged with a zillion fine plant roots, which Dimitris removed and then installed the toilet without any mess or misstep. Letts pricing was 30% lower than the highest estimate I got. Nice job, I recommend!
Michael M.
Michael M.
3/26/2020
Yesterday, the owner contacted me to discuss my review.  I appreciate that the owner took the time to reach out to a customer.  He openly allowed me to explain why I was frustrated and genuinely cared about what I had to say.  There was a mutual understanding on both sides and we agreed to a reasonable solution to the problem.

To any future readers: I 100% believe you pay for quality and Letts Plumbing does good quality work.  You won't be disappointed with the finished product.  They've cleared many clogged drains under the house, replaced/repaired broken pipes and faucets, and installed a new water heater at my home.  

Its good to know thy reach out when a customer has a concern.  Thank You!
Tsai L.
Tsai L.
07/12/2018 12:00:00 SA
Fred is really the best! He changed my kitchen faucet in 15 minutes, and  changed other things just as efficient. This guy is so smart and knows what he is doing. He is truly professional and he is really nice. The charges were very fair. Will recommend to my family and anyone out there.
Peter R.
Peter R.
06/05/2023 12:00:00 SA
Letts Plumbing sent John to fix our hot water recirculating system.  
What a professional.  I highly recommend this service provider.
Gus W.
Gus W.
05/06/2014 12:00:00 SA
Found them on Yelp. Had a noisy toilet. I called around mid day. They asked if it was an emergency. It wasn't so they scheduled it for the next day between 2-4pm. They called this morning to see if we wanted them to come earlier which we did. Steve, was very polite. Did the repair quickly and cleaned up very well. The cost was the one hour minimum and the cost of a few parts. I'm very pleased and will call them back for any other plumbing needs.
Annette D.
Annette D.
5/29/2018
My mom's water heater died over the Memorial weekend, and I immediately referred her to Letts Plumbing. Here is her review:
I had a new 50 gallon water heater installed by Fred. Due to the holiday weekend, Fred made every effort to make this experience effortless and not stressful for me. Fred called half an hour before coming to my home saying he was on his way. Once he got here, he installed the water heater in one hour. I was very impressed! The best part was the hot, steamy shower I was able to enjoy later that evening. Thank you, Fred, for your great service. My daughter was correct, Letts Plumbing is the best! Signed, Tania C.
jessica f.
jessica f.
8/16/2017
Fred is my new BFF. SUPER helpful, efficient and OCD just like me!! I almost don't want to tell you all how awesome he is, I want to keep him all to myself lol.

I apparently picked THE most complicated faucet and exposed plumbing for my new bathroom but Fred took care of me!

I will for sure call Letts for all my plumbing needs in the future!
Linda H.
Linda H.
2/17/2023
Lett's is the best! They are alway timely, clean and efficient! I highly recommend them
Tom S.
Tom S.
5/13/2012
Called Letts on a Saturday afternoon and talked to Shane about replacing a pair of faucet stems for our shower. Shane was at our house within an hour and not only did a fantastic job but also lent his expertise on other possible plumbing issues. Highly recommend this plumbing company for any plumbing needs. I was truly impressed with their intergity and honesty and I will only use Letts Plumbing for any future plumbing projects or repairs. You would be foolish to call anybody else!
John M.
John M.
8/18/2016
I got 3 quotes to replace a water heater tank mounted on a shelf 4' above the ground.

#1 came and looked and quoted $1600 to $1900. I imagine the bill would be closer to $1900.

#2 came and looked and said a quote would be emailed that day. Despite 2 reminders from me, no quote ever materialized.

#3 was Letts. No visit, just  a quote over the phone and then by email. Came and did the job in 2 hours. Total cost $1533.50 as quoted.

I wouldn't use anyone else.
Gerry L.
Gerry L.
8/27/2019
Kudos to Shane for coming out and being extremely helpful. Turns out that it required a fair amount of expertise and he certainly has that.
Jim W.
Jim W.
02/12/2014 12:00:00 SA
Used them for a leak we had recently.  Technician Tim arrived  earlier than expected  and took the time to isolate the problem.  Very easy to work with and I would definitely use them again.
Elaine P.
Elaine P.
3/25/2019
Shout out to Andy from Letts Plumbing. He called 15 minutes before arriving -- which was in the scheduled window of time.

Today's service was purely preventative: we had the sewer line flushed and rooted out. We were experiencing no problems but have decided -- based on past problems -- to have the line flushed out every two years. Past problems, for some reason, seem to happen at a very inconvenient time ... like a holiday weekend when the rate doubles!

We called Letts for a previous problem with our garbage disposal and knew they were a reputable company. Glad to have found them.

Based on the great five star reviews on Yelp -- and our own experience -- we know that Letts Plumbing is the place to call in the Concord area for plumbing needs.
Vicky T.
Vicky T.
08/10/2011 12:00:00 SA
I was doing laundry this last Sunday and heard bubbling noises coming from the toilet.  The water in the toilet started slowly going down.  Then I noticed dirty water was coming up and out of both the master shower and the tub in the guest bathroom.  I was freaked!  

I looked online to find the a plumbing company with the best reviews... and THANK YOU YELPERS for your help!  I made an appointment and it was quick and easy.  Stephano came last night and unclogged my main drainage from outside.  He said most old houses need a good cleaning every two years to get out all the roots that get stuck in there (between the house and the city sewage line).  He double checked everything and made sure everything was working properly.  Although he was an hour late for the appointment (he was running late from another appointment), I was totally fine with it.  He was nice, polite and very professional.  

And the best part of it is... The service charge was SOOOO reasonable.  I thought I was going to be charged an arm and a leg (from past experiences with plumbing companies).  Letts has definitely gotten a lifetime customer with me.  Great work guys!
Nancy B.
Nancy B.
04/12/2019 12:00:00 SA
Had a dripping garbage disposal, and Shane and his apprentice came over right on time and switched it out with one that my son purchased for me in record time!
Personable, professional, and did a great job!  Will definitely call them again should I have any other plumbing needs.
Thanks guys!
Erica C.
Erica C.
02/01/2018 12:00:00 SA
With the overwhelming amount of yelp options for plumbers, I'm glad we went with Letts Plumbing. They were quick to respond and was able to send a plumber the day of and earlier than my set appointment time.

Our plumbing issue: sewer odor....

Andy was our plumber he is very personable and clean! He did what looked to me a great job. He explained the works of the toilet and reassured me that he is confident there will be no issues with the toilet. (It has been 2 days since and the smell is gone!) The price to me was reasonable, as in I wasn't shocked when I looked at the figure. Especially since I really wanted someone to come right away because I was nauseous and had a headache from the odor.  

I definitely will use them again... well actually I hope I won't have to...
Diane E.
Diane E.
4/22/2009
As Shadowood HOA board president, our board has used Shane of Letts Plumbing and his team on numerous plumbing jobs around our complex.  Being an older complex, we have experienced several slab leaks over the years and Letts has always done quality work for us.

Yesterday, the hot water heater in my unit was discovered to have been leaking -- probably for some time -- and was now leaking into my condo.  My first thought was to call Shane!  Sure enough, although Shane was on another job, he immediately sent a couple of his very able plumbers to remove and replace my faulty hot water heater.  In the time it took to discover the leak, call Letts, and the completion of the replacement...less than 4 hours!  They brought in a new 40 gallon tank and removed the defective 30 gallon tank, which saved me from  having to shop around as well as dispose of the old tank.

Letts Plumbing's is an HOA-approved plumber - meaning that HOAs can only contract with HOA-approved vendors.  However, that does not mean that they can only work with HOAs.  While I did not need an HOA-approved plumber for my personal plumbing needs, I am sure glad that I already knew about Shane and his quality team of plumbers (especially Tim).

Most homeowners only need a plumber during an emergency and reach for the phone book -- or Yelp for non-emergencies :-)  Therefore, being the first to review Letts Plumbing, I hope others who need a plumber - whether an emergency or not - give Letts Plumbing a call.  Also, their prices are competitive...it cost me far less than I was anticipating considering this was an emergency.
Allan M.
Allan M.
04/02/2023 12:00:00 SA
I have called on Letts many times now and will continue to do so! Andy came out yesterday on extremely short notice to clean out a drain that was stopping the whole house from draining (disgusting details omitted here). He was so professional, and just the nicest guy. Then, after he left, we found that 2 of the drains were still not working - which looks like it was due to a different (second) plug, but he came right back and got us up and running - on a Saturday! Thank you, Andy! And, thank you, Letts!
Al B.
Al B.
12/07/2015 12:00:00 SA
Answering Service, NO CALL BACK. Nice gal asked me a lot of questions, no information, no call back... OK, 2 hours later I got a call back, they said they could do the job today, gave me the proper price, but by then, I had already booked someone else to do the job
Krithic A.
Krithic A.
3/24/2020
I had an urgent request for plumbing and it was difficult to get it serviced on such short notice - especially during the 'Shelter in Place' order. I called several companies and the team at Letts returned my call back within 15 minutes. They sent their technician out to the unit within 2 hours and the job was done soon after. Overall, I am happy with the outcome and I find this company to be dependable.
Beverly A.
Beverly A.
4/29/2013
You can't find a more honest and reliable plumbing company.  Shane went above and beyond to try and actually save me money.  I will definitely use Lett's for all of my plumbing needs.  You can't go wrong with this company.
Check I.
Check I.
11/15/2009
Satisfied with the work they did, seemed reasonably priced, were friendly and helpful when they were here.  Will definitely use them again when I need to.
John C.
John C.
02/03/2015 12:00:00 SA
Good service. Good quality work and on time. I initially gave the company 3 stars because they charged $5 for credit card use (which is not legal in California). I promptly received a response from the owner stating that they were in the wrong for this and that they would be happy to refund the charge. As a small business owner myself, I understand great customer service and admitting when you make a mistake is a huge part of building a solid and honest company. With great quality work, reasonable prices and strong customer service, I'm happy to endorse this company!
Greg T.
Greg T.
11/29/2017
We have been using Letts for years. We've always found them to be reliable and reasonably priced. Their work is good and they make recommendations to help us prevent issues in the future.
cathy d.
cathy d.
01/01/2021 12:00:00 SA
Just had the best experience with Letts. Another plumbing company came to my house yesterday and did more harm than good. I called because I had no water to my kitchen sink. After the other guy left I still had no water to faucet plus a leaky valve under the sink (even with valve turned off!). I called Letts yesterday afternoon needing help.... Joe and Mike showed up at 9am today (New Year's Day). They were able to get the old faucet out which was extremely corroded, replace all the valves under sink and put in new faucet. No more leaks and water running again. Both of them were super knowledgeable and amazing problem solvers. I will definitely be using Letts for anything plumbing related in the future.
C P.
C P.
9/25/2022
The 2 reasons not 5 stars....the scheduler Amber was so hard to connect with. Every time you call you go through a service and have to spell your full name and full address and phone number only to be told she is not available. There were many details that would have been so much easier to go over in a 3 minute phone call but she would only email me and when I immediately replied please call me she would just email back.  She was annoyed I hadn't scheduled the inspection but never told me when to do it (or even that I had to schedule it).
2 they wanted to charge $169 in addition to the permit fee to file the permit. I found out filing the permit involved filling a form with my name address and fee for the project that took 2 seconds to fill out online
David Z.
David Z.
6/29/2010
Letts Plumbing is certainly as good as it gets when you need a quality plumber! I used Shane a few years ago for the first time and was just amazed at not only how skillful and knowledgeable he is but also I just think it is great that he likes what he does. Over the weekend I had a leak in my water main and after trying to fix it myself and couldn't get the pipe to solder due to a continued water buildup... Shane came out and fixed it right away! This guy and his crew are top-notch! I don't recommend too many contractors because they tend to be flakes, but Shane Letts is one contractor that I think really deserves some recognition.
Mike H.
Mike H.
06/03/2016 12:00:00 SA
Once again Mr. Home Plumber got into trouble.  Attempting to replace my kitchen faucet I simply could not remove the old unit due to rusted parts.  After hours of effort I gave up and  called the professionals and Tim, their foreman, handled the job nicely. Not the first time I used these guys--they are quick, efficient, and their rates are fair.  Despite a bruised ego at not being able to handle the job myself, I am very happy to have water in the kitchen again.
Will definitely recommend these guys to anyone who needs a plumber.
Shaun B.
Shaun B.
1/30/2013
So far, it seems Steve (plus assistant) did quality plumbing work replacing a 50 year-old toilet, and they were conscientious being careful with the hardwood floors and the wall behind the tank... we just didn't like the toilet they chose to replace the old one, and the lack of choice offered in the first place.

I'm a rookie at replacing toilets, having never had anyone do that before... I was surprised not to be shown some options. I was only asked the height and capacity we wanted and they went and picked it out, returned, and installed it... I made a bad assumption that they would pick one that looked right with our house (like say matching the style of the other toilets? -- our existing are classically rounded vs. the new one is boxy, contemporary, with straight lines), so I share the blame just going with the flow, trusting their judgement. lesson learned.

When I called out the issue, they said it was too late to do anything once it was installed (unless I wanted to eat the entire cost of the one they had just put in -- which was a $300 toilet! dispose of it myself, and pay the cost to install the new-new one). So we're just going to live with it for awhile.

... anyway, not a huge deal, it's just a toilet. Just know that once you find out from a plumber that you need a toilet replaced -- if you have any kind of opinion about how the new one will look -- you need to make it clear that you'll pick it out, and purchase it separately yourself; or find a plumber who has some sort of visual to show. All it woud take would be to present a one-page sheet of choices to people, or even better, just point customers to a website to see latest offerings.

I'm really not sure how much most people would care about any of this. Steve said that we are picky people... to be fair, he's probably right.  ;  )
Susan H.
Susan H.
8/14/2012
I can't believe I am writing a review on a service company that I have yet to use, but there it is. I called Letts Plumbing this afternoon while looking for estimates for sewer work. I told them when I called that it wasn't an emergency, but was still surprised to get a call from Shane at 8 PM asking what I needed. He listened to our problem and not only told us what he would do if it were him but referred us to another company that he thought would be better for us.
Not only did he provide us with a referral but also explained our options and what to expect in the way of solutions.
Even though they are not going to be doing the work on this particular issue for us their excellent customer service has insured that Letts will be our plumbing contractor for any of our needs in the future.
M B.
M B.
10/11/2016 12:00:00 SA
These guys are superheroes.  Andy and Steve should have their own little action figurines.  Over the years they have cleared blocked lines for me quickly, and they always clean up after themselves.  Let's celebrate the people in society who do the dirtiest work!
Brent E.
Brent E.
03/07/2019 12:00:00 SA
I had letts come do some plumbing work at my house. They sent out Tim Givens. He's the golden boy of plumbing. He's amazing he has really good solutions to plumbing problems. He went above and beyond and was very efficient and quick. He turned my plumbing into a piece of art. He also suggested that I put in a whole house water filter. I did not think I needed it but after seeing what the filter look like after I am thankful that I listen to him.
Tim S.
Tim S.
3/26/2013
Can't say enough about Shane and his staff at Letts Plumbing.  We had an issue with a busted drain pipe, but after Shane took a look, it was more extensive and required much more of a re-piping rather than a repair.  

Shane explained the situation in easy to understand terms and the maximum cost of the fix.  As the shock was quite overwhelming, Shane calmed me down and was very soothing.  Made me realize that yes, it was bad, but not anywhere near the worst case scenario.  He let me know that the price he quoted was the ceiling, and he said they'd try different approaches before going the re-pipe route.  He also let me know that he would work with me on price/payment and was very understanding.

The next day as we waited on our home warranty company to send their plumber, Shane was more than happy for us that the warranty might cover it even if it meant not getting the job.  However, as it turned out, the warranty was useless and Shane promised to send his guys over the next day.

The next day Steve & Michael came in the morning and took a look, and determined that re-piping was needed.  Shane called to let me know and told me not to worry about the cost as he would take care of it.  Steve promised my wife that they weren't leaving until the job was complete.  True to their word, Steve and Michael worked until almost 8pm and completed the job.

What a great job they did and with a friendly smile as well.  Not too many people could be stuck under a house for an entire day and still be that friendly.  After two days without water, my wife and I were close to tears just to be able to wash our hands and run the water!    In the end, Shane was true to his word and came in at a price that left me speechless.  He said as long as he, his workers and his customers could all put food on the table, then the price was right.

Not only are they great plumbers, but a great business owner and even better person.  Thank you Shane, Steve & Michael.  I should thank you for the future too, as I will not have to search for another plumber if the need ever arises.
E R.
E R.
10/04/2022 12:00:00 SA
As a property owner and General Contractor I was very pleased with the quality and service. Would certainly use them again.
Sewer line clogged and fixed very quickly and without any problem, the plumber Joe was great really cared about what he was doing. Highly recommend this company.
Sarah N.
Sarah N.
06/12/2012 12:00:00 SA
Our water heater broke earlier this month and was out for 2 weeks while our landlord tried to get it fixed (nightmare!). It finally got replaced and then today I awoke to a plumber from Letts Plumbing at my door telling me he was there to remove the water heater. My landlord of course failed to mention this to me. Patrick was the plumber that came and he was extremely helpful and knowledgable. He sympathized with me over the frustrating situation and helped calm me down! With all of the plumbers and HVAC and contractors that have been in and out of this place over the last month it was a relief to finally have someone who was nice and knew what they were doing and communicated with me about it.
Ryan K.
Ryan K.
5/30/2023
I have hired Letts now two times in the past few months since buying my first home. Buying you first home is always stressful, especially when it needs some work but Letts has helped and me more than I could have ever imagined. Both times I called them out they came same day while their prices were still very fair. I can't tell you how many other contractors I have hired and for same day service there is extra cost some how worked into the piece, but not with Letts. They have been upfront, professional, efficient, and trustworthy with their work. I hope I don't need a plumber for a while but if I do Letts is the only choice!! The picture shown below is a copper water supply line they installed.
Jerry C.
Jerry C.
11/06/2017 12:00:00 SA
What I want in a plumber is reasonable fast response and work done correctly the first time. Letts Plumbing met that and more.

I thought we had a clogged shower and sink which we did in fact have. But we also had a badly corroded sink trap that broke into jagged pieces. We of course wanted that fixed.

The overall cost was not the cheapest but the work was done properly the first time unlike our experiences in the past. The next time we need a plumber, we're planning on calling Letts.
Marybeth C.
Marybeth C.
10/06/2011 12:00:00 SA
I like to watch....what can I say, I just do.  And Patrick let me watch while he worked quickly and professionally to fix a hole in my pipe.  Why was there a hole in my pipe? Because sometimes you hire the wrong people to put in baseboards.  SO, not only did this situation remind me that you should hire professionals to do work on your home - to protect your home and get good results - you also should follow my recommendation and hire Letts Plumbing for your plumbing work.  Call answered immediately; response from actual plumber within 5 minutes; plumber to home in about an hour; plumber worked fast to try to keep me under the 1 hour mark.  It was overtime because it was on a Sunday, but he well informed me of that.  We scheduled more jobs for regular business hours because Patrick was easily able to spot a couple future trouble spots.  I know that anything Letts Plumbing fixes will be done perfectly and will be built to last.  What a relief! Don't hesitate to call them.
Jeff S.
Jeff S.
12/07/2012 12:00:00 SA
I am the manager of a small business in Concord. After discovering a broken valve on my property, I collected 3 bids for the Repair. The 1st bid was from Preferred Plumbing and Drain. They sent someone who looked it, filled out a bid that looked like messy, incoherent notes written by a drunk Physicist, and quoted me $1,200. The 2nd bid came from Benicia Plumbing, whose estimate came in a typed, more legitimate looking bid, but alas, also came out to $1,100. Then, after 3 independently sourced recommendations, I reached out to Lett's. Their man, Shane, came out almost immediately, spent 15 minutes on the problem and not only fixed it but refused to charge me for the work despite my protests otherwise, fueled by my relief that not only was the problem solved but I went with a company that was competent and didn't try to blatantly rip me off like the first 2 estimates. I will use this company for all my plumbing needs and projects from here on out and couldn't give a higher recommendation for a company that embodies the better parts of our humanity while overcoming the worst. Thank you, Shane! We are huge fans of you now!
Chris K.
Chris K.
07/04/2016 12:00:00 SA
Andy at Letts is absolutely the best.  He arrived early, was more than courteous during a large party that we were having for the 4th of July, and went far above and beyond what was asked of him.  He did such a good job that I thought the price that he quoted me after his work was far too low.  He saved the day and also found a leak in our plumbing that saved a (future) day.  

This is the second time I've called Letts for an emergency during a holiday weekend, and they  have done a stellar job each time.  

Andy - thank you!  Letts - thank you!
Kirk H.
Kirk H.
12/19/2012
Stan and Mike came in and were courteous and fun. They got the replacement parts for the GE Water Heater into the unit and stayed to make sure that I had hot water. Only took an hour. Thanks guys!
Christian W.
Christian W.
03/06/2015 12:00:00 SA
My go to plumbers were busy so Tim came out to fix a leaky kitchen faucet that I tried to fix. The hose on the pull out faucet was leaking. I tried to no avail so called, they scheduled me by a professional service then  he even called ahead and made the time scheduled an actually waited for me as I was 5 min late. he was very professional and most importantly he was efficient and didn't make a mess. Leaky faucet fixed by installing new kitchen sink faucet all in one quick visit. He updated the connections underneath that were way outdated. Will call these guys back for sure. great work and service.
Janis Z.
Janis Z.
12/01/2016 12:00:00 SA
I had a clogged main and called at 4:15pm. Steve called me back right away and though it was an extremely busy day for their business, he arrived right at 5:00pm for the 5-7 window that I was given. He completed the job quickly.  He was very friendly and gave me an accurate quote before he started the job. I am very happy that I called Letts Plumbing and will do so again.
Chiyoko M.
Chiyoko M.
6/21/2018
We had some likage issue from the second-floor bathroom dripping into the living room. Fred and his crew came and fixed the problem quickly. They are skilful and  professional. With their honest and transparent approach to their work, I highly recommend them and will be asking for their services again.
greg r.
greg r.
12/16/2015
Christmas time, family coming as house guests, water coming from somewhere near kitchen through lower ceiling.  Called Letts based on these reviews. First talked to Mary who was delightful and scheduled a visit within 3 days (others said 2 weeks). Steve called on that day with his ETA and arrived as predicted. No phony baloney walking around to get tools etc, he started to diagnose right away. Then he attacked the problem going into the subfloor void, identified 2 broken difficult to get to connections, removed and put in new piping with improved angles for less stress. Then gave us the name of someone to repair the ceiling part which was removed for access. Steve and his helper Alfredo were very professional, wore booties when entering the house to check the kitchen (YES!), cleaned up the sheetrock debris and left us very happy customers.  Imagine the relief. Highly recommended.
O C.
O C.
4/29/2014
After reading excellent reviews on Yelp, I called for an estimate on sewer line replacement. The appointment was made quickly for a week out.

The co-president came out and was extremely nice, but seemed uninterested in learning more about our needs once I told him the other company that had already come out to provide an estimate (Advanced Plumbing). Without taking any measurements or scoping, he asked for a copy of our bid (which I provided without the $ amount). He told me that he would provide me a ballpark range and if I liked it he would create a detailed estimate so that we wouldn't be wasting anyone's time.

As you can tell by the grade they earned, he never called me with any range. I never heard a peep from him after that visit. So, in fact, he wasted MY TIME. Thanks and I will never do business with you. Maybe he was intimidated by his competitor's name, maybe they had enough business that he didn't want mine, maybe we weren't posh enough. Whatever it was, they failed.
Lucy Y.
Lucy Y.
1/26/2021
Found Letts on Yelp 2 years ago. After 6 years of moving into my place, I had a toilet wax seal leak on one of my toilets and a guy came by to fix. Fast forward 2 years and the seal is leaking again.

I would give them the benefit of the doubt except that the guy sent tried to upsell me on a toilet for my other bathroom. The toilet is new, but the onyl issue is a missing piece in the tank. Yet he was estimating a $250 new toilet + installation (whatever that will cost) + disposal.

It makes me think that the wax seal was sloppily done, perhaps intentionally.

I was extremely disappointed, especially given the high reviews on yelp.
Jennifer B.
Jennifer B.
01/08/2019 12:00:00 SA
Lett's is great, they have done so many projects for me - new bathtub, new vanity, fixing a leaky toilet, and a new water heater. They are professional and all super-nice guys.  I found their proces to be reasonable, they atre punctual AND they always clean up and never leave a mess.
Jim I.
Jim I.
10/11/2020 12:00:00 SA
replaced two valves for me.   They clearly knew what they were doing - fast, error free installation.  Took a moment to check my water pressure and helped increase water flow at my kitchen sink.   All of this done with a smile.  I'd hire again with no hesitation.
Latheef K.
Latheef K.
09/01/2010 12:00:00 SA
Called about 12:30 pm on 9/1 to Install a kitchen Faucet ,Talked to Shane very friendly person.First he said next day between 8 am and 9 am , but I wasnot available during  that time I asked him whether hecould  send somebody in the evening on same day .He said , he can get somebody by 3:30/ 4:00 pm .I rushed out of office to home by 3:15 waited for 30 minutes called them , one gentleman said Peter is the person who will be coming over to fix and he is currently finishing up a job and will come by 4:15 . Around 4:15 got a call from them saying that  some emergency work came up therefore Peter  cant make it, but wouldnt mind coming on next day morning between 8 and 9 am .Big let down
I said no ; It seems to me Shane took the booking just in case he had somebody free around 4 , I had to rush and call some other service and pay extra for outside hr service....I will not deal with them reliable
Christopher B.
Christopher B.
07/11/2020 12:00:00 SA
We needed our kitchen sink fixed and help installing a bidet for one of our toilets. Two guys came out one day after we called them and spent an hour with us. It only it cost around $100.m, which is very reasonable for professional plumbers. Both guys came were nice and courteous. They also wore mask and gloves. I also like that they are a local business that has been doing work in the lamorinda area for many years. Trustworthy and professional. I plan to use them again when we need more help.
Andy P.
Andy P.
09/10/2018 12:00:00 SA
Can't speak highly enough....John and Bob came over to repair some leaking pipes and a bad air gap under our kitchen sink the same day after they had a late cancellation.  Both John and Bob were a true pleasure to work with and did a great job on the repairs  Their scheduling coordinator, Amber was also first class and went out of her way to make everything work.  Would definitely use them again.
Bolin L.
Bolin L.
10/22/2012
I would give Letts 10 stars if I could. Our sewer line backed up and gunk was coming up the shower. On a Sat. ,Stephen was at another job but called me back in 10 minutes. He told me he'd be there in an hour and within 45 minutes, he showed up at my door. I can't say enough nice things about this guy, courteous, pleasant, professional, knowledgable and quick. It took about an hour to clear up the problem. We had the same problem about 3 years ago and the other guy took 2 days. It's never cheap to hire a plumber but I thought the rates were very reasonable. I highly recommend this company for your plumbing needs!!!
Kerry J.
Kerry J.
06/09/2017 12:00:00 SA
I called Letts Plumbing after my regular plumber didn't return calls and I called others with the same results. Letts has an answering service and called me back and I was able to make an appointment. Andy was on time and very professional. The work was completed in a timely manner and at a reasonable price. I will use Letts Plumbing from now on and will recommend them to everyone. Fantastic service!
Ken B.
Ken B.
6/20/2020
I wanted to add my two cents to the litany of positive reviews for Lett's Plumbing. They were able to make an unpleasant experience pleasant! Late last night, I noticed water backing up out of the main sewer line clean out - just outside my home. Fearing roots in the line and anticipating a protracted period of avoiding showers, toilets, and other creature comforts while waiting for the cavalry to arrive, I high-tailed it to Yelp in search of available 5-star plumbing/rooter companies. I had noticed Lett's, due to its many high ratings, but kept looking and found another highly-rated company that I settled on. Since both opened by 7:00 to 7:30am, I spent a fitful night worrying about the next day's travails.

I called the first company, and the owner was already booked for the day. However, he was kind enough to refer me to two other local companies (one of which was Lett's). I next called Lett's and spoke with the dispatcher at 7:30am. She gathered up my vital information and said she would pass along to a technician. I received a call from Joe at 8:00am and he asked me a few questions about the problem. Armed with enough data points to make a summary diagnosis, he quoted a price and committed to arriving around 9:00am to service my house.

Joe arrived at 9:00am, as promised. He was affable, courteous and professional throughout his time and practiced social distancing (and wore a mask). After politely admonishing me against use of flushable wipes, Joe set about the business of clearing my main sewer line. The entire effort took Joe less than 20-25 minutes to snake all the way to the street and back and he was packed away and done by 9:35am!  Hard to believe I lost sleep over something that began in earnest at 7:00am and was resolved by 9:35am. I'm so relieved. I have practically the whole day left to take a long shower and a nap! Thanks Lett's and Joe!
Eddie C.
Eddie C.
05/07/2012 12:00:00 SA
These guys are AWESOME! My Mothers water heater needed to be replaced, I cannot express how helpful, professional and very reasonable their prices were. I highly recommend them and will definitely come back if ever I need their services. Thanks again guys.
Mark Z.
Mark Z.
8/31/2017
Fred at Letts Plumbing replaced our water heater and updated all of the valves and piping. He was very prompt (available on 2 days' notice) and communicated very clearly the details of the job (which I really appreciated). He also offered his advice regarding a faucet fixture which recently failed. I strongly recommend this company and, in particular, Fred. You will be happy with the experience.
Mike K.
Mike K.
06/11/2020 12:00:00 SA
17 year old water heater needed replacement. First search on Nextdoor came upon a lot of great reviews for Letts, then saw the same here on Yelp. Turnaround time was great (not an emergency) and Eddie came out yesterday. Really impressed by the quality service and professionalism provided Eddie! Wish I could say I wouldn't need them again quite so soon, but called right after Eddie left to have someone come out in a couple days to check out potential sources of our water pressure issues that Eddie was helpful in identifying possible causes (something we have been dealing with ever since we bought the house). Letts will be by go-to service!
Francine H.
Francine H.
7/19/2018
As the 400+ 5-Star reviews indicate, this is an outstanding company.  I recently had a leak in the slab and used Letts to deal with this nightmarish issue.  They came out, recommended a leak detection company, which came right out (charged less than half of other companies) and once we knew the location Letts showed it competence. It evaluated all the options.

All the employees were skilled, highly competent, respectful and communicated well with me.  No one wants to deal with major plumbing problems, but when the need arises, choose Letts, a highly skilled company.
Kim F.
Kim F.
08/10/2018 12:00:00 SA
Letts Plumbing and their crew has done a fabulous job at our new 'old' home.  We updated plumbing fixtures throughout, pipes, water heater, added toilets, a pedestal sink, a gas line and fixed old out dated valves that were no longer within code.  Communication has been excellent, the work is neat and tidy and they are accountable, responsible.  We would recommend them to anyone who needs their plumbing updated in any way.  Thank you Letts Plumbing, we appreciate all the great work.
Kim M.
Kim M.
12/22/2020
I trust Letts Plumbing and will use them again when I need plumbing service without hesitation! I had five different plumbing companies come out to look at what was going on and all five gave me different solutions/prices ranging from $550 to $3900. It was quite an educational experience, but after talking with Shane, the owner, I scheduled Letts Plumbing to do the repair today for about $900 total. They only do what is needed and charge for time and materials - not extra for the inconvenience of working in a crawl space. For example, it turns out the master shower drain leak just needed a new gasket, not a whole new drain with cutting out the P-trap from underneath in order to install it.
Linda Y.
Linda Y.
3/27/2019
Under awful circumstances I had to get a plumber. Called Letts Plumbing and has a wonderful experience. Would recommend to anyone. Great and professional.
Dino ..
Dino ..
6/26/2023
Great Customer Service!  Sheldon was on time and completed the repair quickly.
K W.
K W.
5/13/2015
Great business !!
I had Lett's Plumbing install a recirculating pump (which is wonderful, and is saving me a lot of water), insulate my pipes, and replace the flapper in my toilet.  Sheldon came out and did all the jobs in a very timely manner.  He was very nice and professional and did a great job.
peter T.
peter T.
9/26/2016
Andy was great - He came out on Independence day to unclog our drains -- awesome!
I also asked them to add a water line for our new fridge -- terrific job of course by Andy.
Highly recommended!
Michael T.
Michael T.
11/30/2017
I first called Diablo Plumbing for my issue but the gentleman there respectfully said he does not come out to Danville and recommended Letts Pumbing.  I always take recommendations from people in the business more seriously.  I called Letts Plumbing for a clogged sewer line in the afternoon and they scheduled for the next afternoon.  That is a pretty good turnaround time for a non emergency visit.

Steve showed up.  He was friendly and professional.  I described to him my problem and he had the sewer line cleared up in no time.  Steve said that they billed for the minimum of an hour and that he would re install my toilet since there was still time.  I pulled out my toilet initially in hopes that I could clean out the drain with a snake.  He was able to get the toilet back in quickly was well.

All and all, I had a great experience with Letts Plumbing and will definitely call them again if the need arises.
KD S.
KD S.
6/24/2019
Great plumbing company! They had prompt service and did a great job. The technician worked diligently to fix my problem and recommended various options to help save me money. If I'm ever in the market for a plumber again, they will get the call!
Kelly C.
Kelly C.
02/04/2012 12:00:00 SA
I love Yelp for the information that I can get in advance about businesses and I have to say that everything positive that is posted about Letts is absolutely true!

We had a very unfortunate plumbing incident on Dec 23rd. when a pipe under our house busted.  My husband and I literally spent the entire day dealing with an emergency clean up company and multiple plumbers that came by to give estimates.  All of the estimates were in the hundreds and sometimes thousands with ranges anywhere from 4 to 8 hours and multiple people needed to do the repair

Then I found the reviews about Letts.  I called the number expecting to get a voicemail machine since it was the Friday before a holiday weekend but instead the phone was answered by Shane himself.  I explained what was going on and asked if he would be able to come by and let us know if there was some workaround that could at least get us through the holiday weekend.  He explained that he was on another job but would swing by when he was done.  Which he did.

Shane and his apprentice arrived, went under the house and assessed the damage, went back under and did some work and fixed the problem in less than 30 minutes.  And I mean he fixed it completely, not a workaround in a fraction of the time that every other plumber had quoted.

I highly, highly recommend Letts and have been telling everyone I know about them every since.  You couldn't ask for better customer service, honesty and professionalism without the opportunistic inflation of rates that happens with other plumbers.

Thank you so much Lett's for helping our Christmas be Merry!
Monty B.
Monty B.
7/14/2017
Don and Shane, this is how you run a business. My recent experience with multiple plumbing contractors gives me something to compare to. Can't say enough good things about Andy and Andrew. Our job wasn't easy nor simple yet Andy made me feel comfortable that he could getherdone. Work was efficient, complete and expertly done. You guys are my idea of professionals. Thanks - Monty in Danville
Kay M.
Kay M.
10/05/2015 12:00:00 SA
If I can give these guys 10 stars I would!

Here are the reasons why:

1. PROMPT - I called in @ 8am and they came @ 8:20am for a clogged bath tub and a minor leak

2. FRIENDLY - they didn't mind my nosy dog and came in with smiling faces

3. QUICK - they were like lightning speed, in & out with awesome results

4. KNOWLEDGEABLE - within 2minutes of being here they diagnosed the problem right away and explained the procedure they took in correcting the problem after

5. REASONABLY PRICED - it was within budget

6. SHOUT OUT TO: Adam & Dustin! Keep up the great work

Highly recommended!
Pravin P.
Pravin P.
03/01/2014 12:00:00 SA
We had a gas leak in our newly bought house.  PG and E recommended plumbing servie to fix the leakage.After looking up yelp we called this plumbing service to fix the leakage.
Sheldon came in to check out the leakage. He was really thorough in doing the job. They did special air flow test to locate the leakage. He at last pointed to one wall in the garage area for sespected leakage. He suggested that we have to gain access inside the wall to pinpoint the leakage. We were not sure about doing this. So we decided to think about it. Since this was the serious issue we decided to go ahead with Sheldon's diagnosis and allowed him to cut the wall.
And he was right!!!! There was a sure leakage in the pipe near the joint. He fixed the leakage right away. We were glad that we trusted him. Thank You Sheldon and Letts Plumbing services. I would recommend this service to anyone who wants good and thorough job done and without any redos.
Sara F.
Sara F.
6/26/2017
Letts gave a quick response to my call, and was able to get someone there the same morning. Fred was amazing - it was obvious that he cares deeply about his work and about helping people. It was a challenging job, and he made an extra effort to figure it out and come up with a solution. He was also very helpful in arranging for a water damage restoration company to start that same day. Overall, great service.
Ana T.
Ana T.
10/16/2017
We are so fortunate to have had a neighbor recommend Letts Plumbing. We were having problems with one of our bathroom's plumbing. I spoke to a lady ( her name escapes me) from Letts Plumbing who was polite and understanding. She said Adam would be out to our house that day. When Adam arrived he arrived with a smile along with a sense of calmness which put my husband and I at ease.  Adam went to work and wasn't bother nor was he slowed down  by my husband asking questions. He was quickly done with the job and the outside of the house where he had his machine was left as if he was never there and as if there weren't ever any issues!  My husband was impressed with Adam and when the time came to pay, I went to another room ( as I always do when the bill comes ;) and when  Adam left my husband came back inside smiling -at that point I knew my husband thought the charge was reasonable.
My sincere thanks to Adam and Letts Plumbing.
Karen L.
Karen L.
5/29/2013
Letts is the BEST . . . always!  When I saw the 1-star review, I knew I had to write.  We haven't had a need for their services for some time (knock on wood), but all the 5-star reviews are true.  Shane and his crew are all wonderful and there when you need them!
Greg S.
Greg S.
9/15/2020
I've used Lett's for several things in my home.  They are always knowledgeable and get the job done with no delays or missteps.  They are very experienced with instant hot water heaters as well.  I won't be using any other plumbers.  Adam has been here for several jobs and he's great.
Robert H.
Robert H.
5/23/2017
Fred was prompt,efficient and friendly.  He did an excellent job replacing a  valve and adding an extra shutoff valve.  They have done other work around our house and we are always pleased.
Francis C.
Francis C.
8/15/2023
Changed out all the angle stops in the house,
They were old with rubber gaskets.  Did the job quickly and efficiently.   Looks great, brass fittings.
M W.
M W.
11/27/2021
We've been using Letts for years, starting when we were tenants in a rental. We just had them repair a faucet in one of our bathrooms in our first home. They were quick and fixed our problem. Letts is definitely who we call when we have any kind of plumbing issues.
Mo M.
Mo M.
6/24/2018
Very knowledgable and resourceful staff to fix older outdoor faucets. Accommodated my request for an earlier appointment.
Ruth T.
Ruth T.
9/14/2018
Update: Great customer service! I had to call them back out because of an issue from last time and they didn't charge me. They do honor their work! Great customer service!
I G.
I G.
03/12/2017 12:00:00 SA
Fantastic! They came to my home, evaluated and tried to fix my hot water circulator pump which burned out because I didn't realize when you shut off the water to your house, you need to disconnect the hot water circulator. My bad. When Adam left, he didn't even want payment until next week when he'll come with a new replacement pump.   They are a good old fashioned type business where the owner picks up the phone.  My plumber retired so now this wonderful company will now take over any of my future  plumbing  . Thank you Adam!!!
Bridget H.
Bridget H.
09/04/2017 12:00:00 SA
Fred is awesome and I would highly recommend him! Had emergency toilet leak that flooded my bathroom & kitchen and on very short notice Fred came to do repairs on Labor Day evening. Fred was approachable,  professional, knowledgeable, and was able to do repairs thoroughly and quickly. His positive and kind demeanor put me at ease and I was impressed with his plumbing expertise. Fred is an absolute gem and Letts Plumbing is lucky to have him as part of their team.
Eric W.
Eric W.
05/08/2012 12:00:00 SA
Noticed my water heater leaking the other day. I shut off the water to it and drained it to stop the leak. I called Letts the next morning and was scheduled up for a few hours later. They came, inspected and got right to work. Upon pulling out the old water heater noted that the previous install was batched badly. All of the pieces from the old unit were not reusable so all new pieces needed to be used. He explained to me what the other install had done and how he was going to fix it (before he did) and In the end, he explained everything they had done. Because there were no reusable pieces I ended up paying the full worst case estimate, plus a small additional fee to cover parts to fix what the previous owner's plumber did not do (which was not covered in the worst case estimate - as it was assumed all necessary pipes were present - which they weren't. In the end, for 2 guys and 3+ hours of work, plus all new equipment and disposing my old tank, I am satisfied their their work. They did a very professional job, were nice and on-time.
Domnick I.
Domnick I.
8/19/2020
By far the best plumbing company in the Bay Area. Honesty, integrity and quality work,  need I say more?  I've hired many plumbers over the years and these guys are by far the best I've used.  Their team is always on time, they do great work at reasonable prices and they leave their jobs sites cleaner and in better condition than they found it.  Don't take the risk of going with another company.  Do it right the first time and call Letts for all your plumbing needs.  You'll be happy you did.
Chris G.
Chris G.
4/13/2016
I called Letts Plumbing based on Yelp reviews and am very happy that I did!  Dustin and Andrew diagnosed the leak that was causing my hardwood flooring to erupt and traced it back to a faulty/leaking hot water heater.  The heater was replaced the same day as was my old sump pump that had ceased working.  The guys were friendly, knowledgable and communicative throughout the process and cleaned up perfectly.  I would not hesitate to use or recommend this company in the future.
Thomas S.
Thomas S.
3/21/2021
My water heater pilot went out on a Sunday morning, and I had no hot water for our kids' baths, etc. PGE wouldn't come out for 48 hours! I called Letts plumbing and Andy helped me out, and was extremely prompt, knowledgeable and responsive. The water heater seems to be working great now. Letts really cares about the local community (Andy said he appreciated the chance to help someone out in these strange times) and I would absolutely recommend them, especially if you need an emergency plumber on a weekend or during off hours. Really great service!
Karla C.
Karla C.
05/07/2023 12:00:00 SA
Fixed my toilet issue but didn't caulk the whole base. The toilet moves and Im not sure if there is a way to fix that though.
L P.
L P.
11/21/2011
They SO deserve all the positive 5-start reviews.  Excellent job.  Super nice guys.  Very professional.  Extremely considerate.  We just had them out for another job and there are nothing but good things to say about the experience.
Jay S.
Jay S.
12/11/2012 12:00:00 SA
Our plumbing backed up today and I looked to Yelp to suggest a plumber.  I called Letts Plumbing first and am extremely glad I did.

When I called I got right to their call center and the gal took my name, number, address, and a brief description of the problem.  After about a minute I was transferred to Shane himself and we discussed my problem.  He said we likely just had a pipe blockage that needed to be cleared and if that was it, it would be a $140 flat fee.  I asked about other charges and he said that was it (no separate show up fee, part fee, disposal fee, paperwork fee, etc).  That was fine with me and he said he could have someone at our house in about 1 - 1.5 hours.  I got a call from one of his guys within 45 minutes and they were at my house a few minutes after that.

Steven showed up with a helper and they were great.  They got right to the problem, cleared the blockage, explained how it happened, and what kind of simple maintenance we could do to prevent blockages in the future.  (Basically, once a month plug a sink, fill it with hot water, then let it drain all the way out to help keep the pipes clear).  I thought that one of the pipes might have a leaky joint and although Steven said it wasn't likely, he went ahead and put some ABS glue around the joint to make sure it was sealed without me asking.  Steven and his helper were extremely courteous, professional, friendly, and knowledgeable.  

Letts Plumbing was everything you would want in a service.  They showed up when they promised, they took care of the problem quickly, they told us how to prevent similar problems in the future, were professional and friendly, and they charged us exactly what they said they would.  

The next time we have a plumbing issue, I'm absolutely going to call Letts.
Chip D.
Chip D.
12/02/2012 12:00:00 SA
I live in Pleasant Hill. Early this morning (Sunday) we had a terrible rainstorm. My garage started flooding from water coming in through the driveway all because my sump pump couldn't handle the amount of water. I called Shane at 7:30am and I think I woke him up. He was here in 30 minutes and he started helping block my driveway to stop the flow of rain. Then he drove off in the rain to purchase an additional pump to pump out additional water. Within an hour the problem was addressed. My entire house could have been flooded without his help. I am thankful.

I am a repeat customer of Lett's and they have always been great every time. Fast response when an emergency, still fast enough when not. They don't sell upcharges and they don't overcharge for services. But this act of assistance is unmatched in my experience.

Thank you Lett's. You guys are awesome! No other plumbers will be visiting my house as long as I live here.
Kristen M.
Kristen M.
7/21/2019
My intention was to write this review back in late April 2019. Alas, life took over, or I was just lazy.  First and foremost I have to say John and Kieth were nothing shy of Delightful!!!!  In January of 2019 John installed my super pooper.  4X the flush and skid resistance/skid proof coating.  I loved my super pooper enough I got a second one installed  in my master bathroom.  I noticed this weekend that my back bathroom is in dire need for a super pooper.  I bought one and I know that Letts Pluming will do a great time job installing it!!!  Yes,  I will request the same guy ( as not everyone knows how to install a skirt toilet) but I know anyone they send out will be qualified and professional.
Grace J.
Grace J.
4/21/2023
Once again, unbelievable service from Letts Plumbing!  I have been using Lett's Plumbing for over 10 years now and have always been given great service.
DJ W.
DJ W.
2/16/2022
Going through a remodel and needed a plumber to finish off the kitchen sink plumbing. I called Letts Plumbing and was not disappointed. They are extremely reliable, trustworthy, and meticulous beyond belief. You can rest easy knowing the job was done correctly and with care. They will be my goto for all future needs.
Beth O.
Beth O.
04/08/2020 12:00:00 SA
We used Letts plumbing many times had no problem in the past. Today however was a different experience. They came out and spent less than 30 minutes and left because they were not able to clear it. My staff didn't make payment on the spot and told them she will need to talk to me first.

I called Letts plumbing 40 min after they left my store and Amber says because we didn't make the payment on the spot, the Letts plumbing owner told her to send our information to their attorney and their attorney already on it and we'll be hearing from the attorney next. I made the payment over the phone, but little courtesy call would have been appreciated!
Mike G.
Mike G.
11/15/2020
Called over 2 hours ago and still haven't even gotten a call back! Moving on to someplace a bit more responsive. Can't wait all day to find out you can or can't come. Finally did get called, apparently they were calling the wrong number. Eventually they were able to call the correct number and they came out and completed the job quickly.
Ted C.
Ted C.
1/16/2022
Usually pretty reliable, but zero response or calls on my last job.
Too busy to even say so?

Thanks Shane
The Yelp site says you are open every day, you may want to update the weekend hours to prevent future expectations.

And I think I called in June 2021, not 2022.

Cheers.
Charles L.
Charles L.
5/26/2021
Andy from Letts Plumbing came to our home today to work on bathtub.
He was on time, honest, and did a great job.
We will definitely call them for any future needs.
Christine M.
Christine M.
5/18/2012
Just had Patrick here and he was awesome! Arrived within 30 minutes us us calling. Very professional, knowledgeable, and friendly, and the price was reasonable. Will definitely use Letts again in the future.
Sue M.
Sue M.
12/13/2022
I called Lett's Plumbing on Saturday but found out it's much more expensive to have a plumber come to the house on the weekend than on a weekday.  I waited til Monday and called again.  Happily a plumber was available at 9 am to fix my clog.  Nice people, quick service!
Susan S.
Susan S.
3/27/2014
My family is new to the Bay Area and we recently bought a house in the East Bay. Being new to the area, we did not have anyone to ask for a recommendation when we needed a plumber, so I came on Yelp and found Lett's Plumbing.  
I found this company to be very helpful and professional from setting up an appointment with Mary, to having the work done by Steve.

I needed the water line from my new refrigerator hooked up and a new toilet installed.  Mary quoted me the price per hour and explained there may be additional charges if parts are needed as well.  Steve called me before the appointment to advise that he was on the way and when he got to my home was very friendly but utterly professional.  It was clear that he knew exactly what was needed - even though the installation for the toilet we purchased was not typical and set about getting the job done efficiently and very, very cleanly.  He was extremely respectful of my home and considered that it was raining that day, to extra care not to track any dirt or water into my home.

I would not hesitate to recommend Lett's to anyone in need of plumbing services, and now consider them my go-to plumber.
Corey T.
Corey T.
3/22/2016
Adam has been servicing our home and has done an amazing job so far. We had him unclog our main sewer line. Now he is removing and reinstalling a water heater because of previous water damage. Nice guy, answers all your questions. The secretaries are amazing, very kind, empathetic, and prompt. Couldn't ask for anything more.
Jon W.
Jon W.
05/04/2017 12:00:00 SA
I came across Lett's through a recommendation of a friend. I have used them 3 times. Each technician has called when they are their way and arrived on time. Each experience has been outstanding. Their prices are reasonable and their expertise is unsurpassed. I highly recommend them.
Glen A.
Glen A.
04/03/2022 12:00:00 SA
Letts Plumbing was quick to respond in our shower and toilet backup nightmare. Erik showed up and offered solutions. After discussing what could be done we chose one of the options. He got the clog cleared a bit and the problem seemed fixed. Later when we found it wasn't 100% he came back and made things right. Letts's Plumbing Guarantees their work.
Sophie R.
Sophie R.
12/29/2015
We've had Letts Plumbing at our home twice now. Three different plumbers in total visited, and all were friendly, honest, and reliable. Took time to draw out issue and walk me through the problem so I could fully understand our problem. Affordable too!
David B.
David B.
7/28/2016
These guys did a great job. My plumbing started leaking right at the house main valve, which wouldn't shut off, so water was spraying everywhere. They came by within half an hour and had everything fixed in one hour, at a very reasonable price.
N G.
N G.
12/29/2015
Cleaned out my slow draining bathroom sink by using smaller snake then I had.  The team had it cleaned out and job done in 10-15minutes by going through the sink stopper.  Only problem they charged me $150, which I think is overpriced.  Will look for another plumber when I have another issue.
Marianne V.
Marianne V.
6/13/2018
It's never a good thing when you need a plumber because your pipes are clogged.  So grateful we found Letts Plumbing that has quickly and efficiently come to our rescue on four different occasions within the past few years.  All of the guys from this company that have been to our home have been knowledgeable, respectful and honest in the services they've provided.  This company has impressed us with their philosophy that they all work as a team.  Thanks so much for putting your customers first, Letts Plumbing.  You guys are the best!!!
Tom B.
Tom B.
11/05/2017 12:00:00 SA
We had sewage backing up into our tub on a Saturday evening around 6:00 PM and we called Letts Plumbing. A few minutes later Fred called us back. He was very busy with other emergency calls but offered to come over when he was finished around 11:00 PM. We decided to wait until Sunday morning and not use any plumbing. He showed up right on time and cleared the clog quickly with a very powerful industrial snake he wheeled in. He showed my son and me everything he was doing with detailed explanations. He is a very friendly guy and a great plumber. I enthusiastically recommend Letts Plumbing and Fred VanWey.
James R.
James R.
2/16/2023
I have been using Letts Plumbing for over 3 years.  Tim, one of their supervisors, is awesome.  Very smart guy who knows how to troubleshoot.  On his first visit, he repaired my Grohe shower controls, which are very complicated.  Three weeks ago, he helped me think through how to design a sump pump system with triple redundancy.  Yesterday, he installed 4 sump pumps around the house in an ingenious manner.  He was accompanied by Jesse, who spent hours crawling under the house installing drain pipes and another sump pump.  Jesse did a great job.  Both Tim and Jesse work really well with customers and are thorough, patient and charge fair prices.  I highly recommend this business.
Sor C.
Sor C.
12/05/2021 12:00:00 SA
They were cool with appointment setting. But the guy that came out expressed annoyance that he even had to be there. It was an end of day appointment and they were late 2 hours but that's ok because they informed me about that. What I'm disappointed in is the customer service. The guy walked in my garage without even letting me know he was here and started looking at the issue. I would appreciate a heads up that you're here... Isn't that common courtesy? Anyway after asking several things and explaining some concerns he noted he couldn't even fix one of the main drain issue I was having and left it there without giving me any advice/guidance on what to do next. So literally charged me 200$ to replace a ptrap and left me an open ended drain pipe that still leaks. I could've done that myself. Not only that, he left the accordion tube that I told him I didn't like and something I wanted replaced in the whole house which he didn't have time for.

I had a guy come out and replace everything even his ptrap and with bigger pipes for better drainage as well as answering all my questions thoroughly. Never using this company again.
Greg A.
Greg A.
4/30/2014
We've used Letts several times - from a nightmare repipe of our whole house, to a water heater, to trim out and installation of all new fixtures in two remodeled bathrooms and our remodeled kitchen.

They are the absolute only plumbers that will ever touch anything plumbing related in our house. If we ever move out of the Claycord area, we'll have to pay for extended travel and beg Shane to come take care of any plumbing needs.

Letts is fair, honest, reasonably-priced and most-importantly, trust-worthy. They do excellent work, will do the work quickly (but not a rush job!), will charge you a reasonable fee and will always be straight with you. Shane is the king of under promise and over deliver, which I greatly appreciate.

All of Shane's employees are polite, friendly, respectful of your home and people you trust to be in your home. He won't hire anyone that his wife isn't comfortable having in the house when she's home alone. That is a huge plus in my book.

We've dealt with a TON of different contractors over the last two or three years and quite honestly there are only two that we were 100% happy with, will recommend without hesitation and who have earned our business for life. Letts Plumbing is one of those two.

If you want the best job done by an honest, trust-worthy company, call Letts. As an added bonus, Shane is a former Army guy and an A's fan - right up our alley! ;-)
Nicole J.
Nicole J.
11/24/2015
We have used Lett's Plumbing twice now, and they have never disappointed. They are able to fit you in quickly, and their prices are very fair. If you call and leave a message they will return your call quickly. So grateful to have found a great plumber!
Diane W.
Diane W.
05/11/2021 12:00:00 SA
Have been a customer for over forty years and have always been more than pleased with the fantastic service.
Called last week, had an emergency...water dripping out of ceiling.
Was told they were booked three weeks out.  I explained that this was an emergency and was told they were truly sorry but fully booked.
Really?  Not available for emergency service to a loyal 40 plus year customer?
That is pathetic!  The founder of this company (retired) would never treat a customer like this.
Mike R.
Mike R.
01/01/2014 12:00:00 SA
They came quickly, explained what was wrong and fixed it.  And they did it at about half the price of the other company (Leap Frog) who did it last time.    Your mileage may vary, but it worked out well for me.
Ian K.
Ian K.
10/26/2011
I've needed plumbing work a few times since buying our house and every time I've needed help, Shane Letts and his crew have always done what's right for me. Not necessarily what would produce the highest bills for them, but what's right for me. Sometimes the help has been a simple phone call with some good advice, for free. Shane is one of the few service providers I've dealt with whose integrity and professionalism have been unassailable. Among the problems I've had them resolve are a failed water heater, rusted out galvanized pipes underground and a clogged main sewer line. They arrive on time, diagnose, present options and resolve problems and they get it all done professionally.

I can't hesitate to recommend Letts Plumbing, they've been fair, honest and transparent and next time I have something going on with our pipes, drains or fixtures, I'll be calling them again. I just hope Shane doesn't read this and let it go to his head.
Mark M.
Mark M.
3/23/2021
Was referred to Letts after having a totally awful experience with another so called plumbing company. What a refreshing experience to deal with professionals who are on time, communicative, and fixed the issue first time. They are now going to be my default plumber for all my plumbing needs. Oh, and they are reasonably priced.
Peter K.
Peter K.
02/03/2015 12:00:00 SA
Letts Plumbing was great!  My first time using them!  Starting with Mary who helped me book the appointment!  She was excellent!  Big Steve and Andrew called prior to appointment as promised.  They arrived 15 minutes early!  Clean truck and personable guys.  They offered to wear shoe covers to keep house floors clean.  Steve really took the time to listen to how my drain problems started and progressed, and put a great plan of attack together.  They resolved the problem, answered some questions, and were able to take care of an additional, but unrelated issue.  Really straight forward, fair, reasonable no gimmick pricing.  I feel like I have a go to plumbing resource and would feel great about recommending them!  Thanks Letts Plumbing!  Great Job!
Barbara H.
Barbara H.
8/19/2021
Had an urgent plumbing issue and initially called Roto Rooter. The quoted me over $1000 to pull my toilet and snake the upstairs drain.

I then called Letts. They were amazing from the very first phone call to the dispatch, to the scheduler, to the technician Sheldon himself. Everyone was pleasant and professional and took my situation seriously.

Sheldon arrived and saved the day. He got right to work and fixed the problem in about 30 minutes. It cost under $300 for the entire visit.

I'm so thankful and cannot recommend Letts Plumbing highly enough.
Mark W.
Mark W.
11/11/2017 12:00:00 SA
Our water heater went out and needed to be replaced. I called Lett's and they were more than accommodating. Big Steve came out the next day and was very professional. He called me the evening before and the morning of our appointment to go over the specs of our water heater and to give us an update on when he was going to arrive. He did the work much quicker than I expected but was very thorough.
 I would highly recommend them for your plumbing needs.
CT Y.
CT Y.
12/31/2014
The professional guy Steve came and went straight forward to the root issue in pipe. Very reasonable pricing.
Excellent, period.
David A.
David A.
03/06/2012 12:00:00 SA
Letts Plumbing came highly recommended. I had a water heater leak this past Sunday. I called them early monday morning and they were at my door within the hour. Brought a new unit to replace my existing one. Patrick and his assistant were very professional. They explained everything after they finished and were out the door before lunch. I would definitely call them again.  Oh and their prices were very reasonable too. Give them a call!
Andy P.
Andy P.
4/13/2023
They are awesome! Our shower drain had been clogged for a few weeks. I tried using a drain auger myself but couldn't get down to the clog due to it being past the T-pipe connection between my separate shower and bathtub. Every time I put it in the shower drain, it would come right back out the bathtub and vice versa.

When Adam and his assistant arrived, they assured me the clog would get cleared. At first I was skeptical. After all, I just had another professional plumber and myself fail to clear it. But BOOM it only took Adam 5 minutes and he did it! I was so relieved! A true professional and super nice too. Thank you Adam and Letts Plumbing!
Melinda C.
Melinda C.
2/16/2022
Letts is the best! We've used them multiple times and they are always friendly, reliable and honest. One plumber went out of his way to find a special part so that we wouldn't have to replace our whole system. I recommend them!
Dawn S.
Dawn S.
2/18/2022
They came pretty fast when I had a leak. Fixed it with in hours. Polite and efficient. I wish I could say cheap but fair price.
Patricia J.
Patricia J.
02/09/2023 12:00:00 SA
They are the best. Two issues in the past month not related. The are quick and efficient. I would most definitely recommend them. Last issue was hot water heater. Mike came out and replaced the old one and explained what he was doing. So happy to have hot water again.
Suzanne M.
Suzanne M.
02/06/2019 12:00:00 SA
Letts Plumbing is a wonderful plumbing company.  We called this morning with a toilet issue and they were here within 2 hours! They were very professional, hardworking, reliable and fast! They wore protective covers on their shoes and were meticulous about clean up. Very affordable and honest! We would highly recommend Letts Plumbing!
J. S.
J. S.
2/13/2019
Obviously, people love Letts Plumbing. Count me as a fan, too! They are prompt, fair, and do a great job. Call them first and you won't be disappointed.
Car C.
Car C.
12/01/2019 12:00:00 SA
On Thanksgiving we noticed a leak behind the wall in the bathroom. We thankfully noticed it AFTER our meal; we turned off the water and waited until Friday. I contacted the plumber we previously used, and they couldn't get us in (though we were repeat customers). I called Letts and the first question they asked was is this an emergency. I said I wasn't sure what they qualified as an emergency, but we had turned off the water to our home. They scheduled someone same day. John came out with an apprentice who helped him fix the problem promptly. They only charged for one person as the other person was training. I was very appreciative that they fit us in on the same day we called, and the friendliness of the fellows they sent. Professional service and attention to detail- even bringing their own towels to catch the water and removing the damaged drywall are an added reason they get five stars.
Marc P.
Marc P.
12/15/2015
AWESOME service  - quick, clean and thorough plumbers.  They could all be one of the family.  Had my pipes cleaned (after hours)...Letts has a reputation that always has them busy...busy!   This was my second time using Letts and they are top shelf in service and reputation!
Michelle S.
Michelle S.
03/04/2022 12:00:00 SA
Called for a water heater fix they won't even touch a water heater over 10 years old ours was 12 years old. All we needed was a new control valve that's ALL and They ONLY want to see you a new one sight unseen. That's not helpful at all. Twice on other plumbing issues didn't show up or call. Extremely unreliable and just out for money not service. Diablo Plumbing took care of is with our hesitation.
I received their rebuttal. We had them out more than two times. The first two times seemed ok, until we compared with others. It was the last two times. And there were zero missed calls on our caller ID and zero messages in our voicemail. I actually called THEM back and even though they called earlier to make the appointment time when the tried to supposedly call they had the wrong number. I had them read it back to me when I called THEM back.
Amy L.
Amy L.
01/05/2023 12:00:00 SA
Was given Letts info from a reliable friend.  With all the storms our sump pump went out.  Pump probably was on its last legs but of course goes out during storm.  With that said made contact with Letts and from the first email contact nothing but absolute professionalism.  Amber was the point of contact and was able to get us what we needed ASAP.  She was very well informed and quick to answer any questions we had.  She set us an appointment for service the minute we decided.  Didn't even have to wait a day to get the team out here.  Dustin and Josh showed up exactly on time and were very friendly and professional.  Super respectful of our space and did the job in no time.  Diagnosed a failed pump and replaced it and identified another issue with our electrical.  That I can fix easy :).  If you are having an issue and want true professionals we highly recommend this company.  Thanks TEAM LETTS!
Maria V.
Maria V.
7/26/2018
Found their info on Nextdoor app. My husband said they were efficient and nice. Will definitely use Letts again.
Celeste G.
Celeste G.
6/27/2020
Today, Saturday, my toilet didn't flush properly. I used the plunger many times, with the same result. So I called Lett's Plumbing. And was told Sheldon was on call and could come out today. He was to arrive in a couple of hours. Just before he was due, I tried to flush my toilet again..and it WORKED. I was very surprised. Sheldon, my favorite plumber with Lett's, arrived right on time. After checking my toilet, he explained that sometimes things can dislodge after being plunged and waiting. He also explained that if it happens, again I should consider a new toilet as mine is 20+ years old. He did NOT charge for this house call and his knowledgeable advice. I will always use and recommend this local, family opened business.  Thank you Sheldon, you know you are the BEST!
Tina D.
Tina D.
04/07/2011 12:00:00 SA
Woohoo! As good as it gets! is right. I called Letts at 4pm yesterday in a pinch. I had a gas leak and PG&E had turned off my gas until the leak got fixed. That meant cold showers and no heat for the near future... Shane answered my call right away and told me he would have someone at my house no matter what within the hour. What relief when his qualified team (Patrick & Sean) arrived, found the leak and repaired it right away. PG&E had my gas back on at 7pm. Woohoo! Shane even called back to check in later to make sure everything was ok. Now that's service!
I will definitely be calling Letts again for all my plumbing needs. They're responsive and very experienced. I highly recommend Letts!
Mike M.
Mike M.
11/02/2016 12:00:00 SA
Very professional and timely. Technician (Plumber) was able to come during his lunch break and resolve my issue. He was very knowledgeable Ned able to surmise the situation quickly. Let's was the only Company that originally scheduled me for an after hours call but was able to come sooner. The other 3 companies I call were booked and unable to assist.
Heidi B.
Heidi B.
08/03/2018 12:00:00 SA
Letts was on time and did quality work.  Great customer service from John and team.
Colleen G.
Colleen G.
10/05/2017 12:00:00 SA
What a great experience, Fred and Keith did a great job very friendly.  Told me what they had to do and did it. Thank you! The office was very friendly and knowledgeable they got me the next available appointment gave me the two hr window. I will be calling them next time I need a plumber. Also AFFORDABLE.
Skip C.
Skip C.
3/27/2016
Easter Sunday.....everything backs up.  My daughter in law tells me use Letts they are honest and easy to work with.

10 minutes after I put the phone down he is on the job (he did happen to be nearby) in 30 minutes everything is working perfectly.

Cannot recommend them enough.  Very honest, none of that well you will need our jet water service crap.
Andrew M.
Andrew M.
1/27/2016
These guys came out after a water supply line got chopped by my hired laborer (he's a BEAST!) and they did a great job, charging a very reasonable price.
Heather T.
Heather T.
10/25/2012
I backed up my kitchen garbage disposal/sink last night. I have never hired a plumber before. I started on Yelp got a list of people and began to call around. I also used some service from Home Depot that gets estimates for you. These guys were actually on the cheaper side, plus the ratings were good. I was not dissappointed! I was given a 3 hour time frame, which he came on time. He worked to fix the problem and even snaked my upstairs bathroom drain. Being a single gal I felt completely at ease with the gentleman. They are professional, friendly, knowledgable. He even took his shoes off, I don't even do that...I'm known to tromp through my house with muddy garden shoes. I can't say enough about this company! Even the receptionist that answered when I called was friendly. These guys are the best. Thanks.
Mike W.
Mike W.
08/09/2018 12:00:00 SA
I called around 6:30 last night.  Keith arrived at my house at 7:30.  He took care of my drain problem quickly and for a reasonable price.  Highly recommended!
Terika B.
Terika B.
4/28/2016
Adam grim Letts Plumbing came over today to look at a leak I've had from my corner stall shower. He found the problem within minutes and told me what an easy fix it was. Here I am thinking it was some huge problem that would cist thousands to fix and what started as a free estimate ended up being a quick DIY project for me. Even though they didn't do any work, I wanted yo give them a good rating for being HONEST and not selling me a problem they could've easily profited from. THANK YOU!!
Scott S.
Scott S.
05/12/2023 12:00:00 SA
After reading Yelp reviews, I called them up when our bathroom toilet backed up. I'd cleaned out most of the water and was sopping up the overflow, then called about 3:50PM. They called right back and dispatched someone within 20 minutes. He came, he snaked, he conquered!

My one concern was that I was getting over a case of Covid, so I needed extra caution on the plumber's part, which he was good about. Didn't ask if they had a senior discount, but I was just happy to get the toilet back and running without needing to spend $1,000 for a replacement!
Nancy K.
Nancy K.
10/01/2012 12:00:00 SA
Great service by Stephen!  I called this morning for a non-emergency repair and had my work done shortly thereafter.  He explained the work to be done, the cost up front, and then proceeded to do an excellent job.  I will definately use their services again and will recommend them to my friends with confidence.
dominic f.
dominic f.
03/07/2014 12:00:00 SA
These guys are rock solid. I've needed them for a couple of different issues at my house. After this last experience I had no choice but to write a review.

You know how sometimes you have a buddy and you wish he would date your sister. This is that kind of company.
Terry M.
Terry M.
2/23/2014
Awesome emergency service for root blockage of my main sewer line. Did thorough job in one hour for half the cost of what California Router charged me 1 year ago. Very honest. Highly recommend!
Anya S.
Anya S.
11/02/2022 12:00:00 SA
Plumbing is something most of us take for granted, until one day it stops working... After some failed attempts at resolving the issue ourselves, we called Letts Plumbing. They were incredibly responsive and luckily had a tech available to arrive within 30 min. Erik arrived on time, clearly explained what he was doing, and was pleasant and friendly. One hour later, our clog was fully resolved! I cannot thank Letts and Erik enough for their fast and friendly service.
Steve W.
Steve W.
03/08/2011 12:00:00 SA
Ive never met a plumber that i was more pleased with then Patrick of Letts plumbing. He was fast, friendly, knowledgable and left the work area so clean, you would never know he was there. Would definetly use again.
A P.
A P.
3/21/2015
From start to finish, a great experience!

Left message after hours on a Sunday, and received a returned phone call early the next morning from Sue on Monday.  They fit me in for an estimate the same day.

Having done some of my own research before hand, and having had two other companies provide an estimate earlier in the day, I could not have gotten any luckier than to have Adam arrive to provide me with an honest and knowledgeable estimate.  Add to this his patient and friendly customer service (willing to answer every one of my questions, even when I may have asked one more than once) was a bonus.  He listened to my needs and didn't try to unnecessarily sell me products I did not need or could not afford.  While this should be a given, it doesn't always happen, so I consider it exceptional when I get great service.

Working with the office and Sue to schedule a date/time for services was also a breeze.

On the date of service, Adam arrived on time.  I was so comfortable and confident in his ability from the estimate, that I knew I would not have to spend one second checking in on him as he did his job.  I was able to concentrate on my own job related work and calls without worry.  After the work was done, we did a walk through.  Again, he was as patient as could be with answering my final exit questions.  

Bonus:  Before walking into my home for the estimate and work, Adam put on shoe covers.  On the day of service, he also covered the walkway path he would use with professional cloth as to not get my carpets dirty.

I hope to never need the services of Letts again, but if I do, I will be calling them first and no others.  

Thank you Adam, Sue, and Letts!
Veronika E.
Veronika E.
09/11/2014 12:00:00 SA
I've used Letts twice.  When my water heater broke, my home warranty company called 1 plumbing company and we waited for almost a week for a call back.  Letts was called next, and 24 hours later I had a brand spanking new water heater!  2 months later 2 of my outside valves broke.  Letts was at my house within 12 hours (I called Shane around 8pm, and Adam was at my house by 8am.)  The work was done fast, and everything was fixed! Shane and his employees are very polite and courteous.  I highly recommend Letts for your next plumbing issue. I know I'm calling them.
Tricia S.
Tricia S.
12/24/2018
Letts is our go-to for plumbing needs! Since moving into the area 8 years ago, Letts has done multiple jobs for us and we've always been satisfied with the quality of the work and the cost.  They've installed from one side of the house to the kitchen on the house so we could switch to a gas range; they've installed our dishwasher and plumbed our utility sink;they've installed new toilets and sink faucets in each of our three full baths; they've installed our undersink insta-hot water dispenser with filtering system and our garbage disposal.  And to my everlasting relief, they also installed a hot water recirclating pump which means I don't have to wait eons and waste gallons of water waiting for my shower (opposite end of the house from the water heater) to get warm!  (Believe me, that was the highlight of my year!!)  So, when our 50 gallon water heater finally gave up the ghost Monday of the week before Christmas, I was more than grateful that Letts was able to replace and install a new water heater quickly.  Frank came out and got it done efficiently and with quality as always (he's done much of the previously mentioned work on our house as well!).  It's so nice to work with someone so personable, knowledgeable, and professional.  I'm grateful to have Letts as one of our reliable home maintenance sources!
John Z.
John Z.
2/13/2019
Great customer service. Sheldon was very helpful, professional. He found my kitchen lacking problem right away and fixed the lacking problem very fast. Thank you
Shannon S.
Shannon S.
05/04/2014 12:00:00 SA
I have used Letts Plumbing several times. They are my #1 choice. They are fast friendly, and very professional. I have also used them in emergency services and they always come through! I highly recommend them! Thank you Letts Plumbing!
Ulrike M.
Ulrike M.
2/19/2013
Shane and one of his helpers repaired my kitchen sink leak today and I can only say that they were wonderful. They were timely, clean, speedy but also thorough. Shane explained what they did and even told me that something I thought needed replacing just needed a rebuild, leaving it up to me to make a decision without pressure, and in the end saving me money. This company is honest and I would call them again for any plumbing job in the future without hesitation. Thumbs up!
Carol G.
Carol G.
9/22/2022
Just had a great experience with Letts Plumbing.  I have used them a number of times and they did not disappoint.  Today Derik came to unstop the kitchen drain. He snaked the pipes and showed me how to take care of a backed up sink with DAWN liquid, hot water and a stopper. It you need a plumber, call Letts.  I've been been happy with them every time I've needed a plumber.
Elliott L.
Elliott L.
07/07/2022 12:00:00 SA
We had a major leak over the Fourth of July. I so appreciate Letts performing a review and inspection of our entire property. The leak turned out to be a broken sprinkler pipe in an area no one would think to look.

Having turned off our entire water supply, after they found the leak and isolated the pipe, they restarted and purged our tankless water heater and recirculating pump. This is some thing I would've never thought to do it made all the difference.

Let's is unbelievably responsive, Being available 24 x 7. I'm totally impressed with their service, trustworthiness, and value.

I recommend Letts plumbing As the best plumbing service we have ever used! :-)
Rachel B.
Rachel B.
11/20/2014
Suddenly we had food and other disgusting stuff coming up from the drain in our downstairs shower.  Gross!  We weren't able to use any plumbing in the house without adding to the backup- emergency!  Most plumbers I called that day were already booked up. Letts has a bigger operation and they came out the same day I called.  The guys were super friendly and professional.  They even helped me clean up the mess in my shower after clearing the clogged pipe.  They saved the day and I can finally say I have a plumber I like and trust!
Steve S.
Steve S.
07/06/2018 12:00:00 SA
I needed my shower repaired. There was a problem accessing the hot water heater in my complex requiring them to come three separate times. I was only charged for one hour of labor. The shower works better than it has in the 15+ years I've lived here.
Robert S.
Robert S.
06/12/2016 12:00:00 SA
Letts Plumbing was referred by another company that was booked up. We wanted old kitchen sink hardware removed and new hardware installed once the sink was refinished. Andy was assigned the job and did outstanding work. I particularly enjoyed his calm demeanor, work ethic, and general optimistic attitude. I will recommend Letts Plumbing to all of my friends.
Nina L.
Nina L.
11/06/2018 12:00:00 SA
Letts Plumbing never disappoints! They have serviced my home multiple times for different plumbing issues. Amber set me up w Sheldon promptly this morning w an appt that worked best for me. Sheldon took 15 minutes to get my hot water up and running again. I always feel comfortable and happy when they send Sheldon to my house, because I feel like he knows his job really well and it's always a simple fix! Thanks again to THE BEST plumbing company out there. If you're ever in need of a local family owned plumbing company that cares about their customers... look no further!
Bart L.
Bart L.
05/04/2021 12:00:00 SA
A bad valve blew out (with my help, alas!) at an outside hose bib. John (and Mikey) fixed it right up, and inasmuch as Letts had done the initial work, did not charge for the replacement valve (seems like it was a defective valve, but no way to know in advance). It was a pleasure to work with John: he knows his stuff, and had ready access to the needed part. We've called on Letts  before and the work has always been right in every way. Thanks John!  Thanks, Letts!  Bart ##
Rebecca G.
Rebecca G.
05/04/2016 12:00:00 SA
Shane checked what turned out to be a basement groundwater issue last year and made a solid recommendation to do no work. He spent at least an hour with me looking at the issue from various angles to support his assessment. That's impressive considering he'd get no job out of it. I much appreciate his time and expertise to put my mind at ease. I recommend Letts Plumbing wholeheartedly even if I've since been told I'm out of their service area.
Robert B.
Robert B.
11/26/2017
Called Sunday Morning at 9:30 am and spoke to a helpful operator who took down the problem I was having and said someone would call me back.  NO CALL ever came.  Three hours later called another service and got my job completed.  Not great follow-through.
Jerri K.
Jerri K.
07/05/2020 12:00:00 SA
I have to give a huge compliment to Letts Plumbing. Even with all of this COVID craziness, they came right over to do an estimate, their office scheduled the next available appointment for me so I would have to wait, and they came right over (masks on) to get the work done. The guys took the time to explain the work and how to troubleshoot in the future if I ever ran into any issues. Two thumbs up for Letts and their excellent service!
Cherie H.
Cherie H.
7/20/2016
Quick, friendly service! All our sinks backed up. Called Letts Plumbing & Steve showed up in less than two hours. Got the clog cleaned out and we are good to go. Reasonable pricing too. We will absolutely call again in the future when a plumbing issue arises...
Jim P.
Jim P.
7/28/2014
Professional plumbing done correctly.  These guys are not inexpensive but they understand their craft and get the job done on time and at a fair price.
Vanessa R.
Vanessa R.
01/06/2020 12:00:00 SA
I spoke with the owner, Mr. Lett, and had a very productive conversation around the charges that I incurred, the work that was done, and he was open and understanding. He is in fact the owner of this family-owned business and he takes pride in the work and customer feedback as well.
C. O.
C. O.
9/25/2014
We really had a nice experience with Letts Plumbing. Sheldon arrived on time and diagnosed the problem quickly. He was efficient, neat and super nice. I would not hesitate to call Letts the next time we need a plumber!
Emily J.
Emily J.
12/27/2014
Almost two years after our last call to Letts, we unfortunately needed their help again. Earlier today, my honey started laundry and then heard bubbling in our tub. The water was backing up. Ugh. Not good.

Fortunately, I was able to reach a Letts operator immediately, who, in turn, connected me to Adam. He was able to schedule us for a two-hour window, just a few hours later in the day, and he arrived right at the beginning of the window. Fast forward an hour, and Adam got us back in business!
Lucy T.
Lucy T.
1/26/2018
I returned home last night to discover that a hose bib was leaking badly and we had to shut off the water to the entire house. I called Letts and Fred was out at 6 am to replace the valve and get the water turned back on. He actually apologized for not being able to get here as quickly as last night! We have worked with Letts for many years and will keep coming back due to their attention to their customers needs. Thank you!
Gregory B.
Gregory B.
09/08/2020 12:00:00 SA
Quick response to my call, easy scheduling for an emergency job. No mask worn but serviceman kept his distance, was polite and efficient.
Terri K.
Terri K.
1/23/2018
Fred is the guy you want to ask for .
The owners , Shane and Mary are very nice too , however Lindsy needs to go through customer service training since she is rude and repeats everything as if she is reading out of a manuscript.
Michael H.
Michael H.
4/29/2019
Keith from Letts helped me out of a jam last Saturday, April 27th. I sent him photos of my plumbing problem and he responded with advice on the tool I needed to buy to get myself out of my jam.  I spent less than $20 to get the tool and was out of my jam in less than an hour. I saved a costly Saturday visit.  Thank you Keith and Letts! You've got a great employee in Keith!
Deborah L.
Deborah L.
2/25/2013
I called soon after we had water damage to our house due to a sprinkler failure and a sump  pump that did not kick in.  They arrived promptly, fit me into their same day appointments.  It turns out that they felt that an irrigation specialist would best fix the problem and thought that I would overpay for them to do the work.  They were courteous and honest, even turning my water system main back on.  They did not charge me for their time.  I will definitely hire them if I need a plumber.
Debby Walnut Creek
Cynthia S.
Cynthia S.
5/26/2015
I have used Lett's Plumbing for several years now.  They installed kitchen and bathroom fixtures, garbage disposal, water filter, water heater, grab bars, etc.  They arrive on time and do a professional job every time.  The company is family-owned and operated.  I highly recommend them for all of your plumbing needs.
Celine M.
Celine M.
01/04/2017 12:00:00 SA
Top notch service. Knowledgeable, reliable, and excellent customer service. Lindsay the phone receptionist was very responsive to my yelp quote request, and called me back the same day, and knew exactly what needed to be replaced.  She also gave me an estimate that was spot on.  Tim, the technician, was very knowledgeable, and knew even what tools/parts to bring, and fixed our water heater efficiently and kept me informed the whole way through.
Olivier P.
Olivier P.
2/15/2016
Lett's Plumbing is a very reliable, trustworthy plumbing company. Indeed hard to find a good plumber and after many trials and error attempts, we finally found one.  Shane the owner got involved and interested in our project !  Very involved from the owner on to the employees. Big Steve came over today rooted out our sewer line and was extremely engaged throughout the whole process and eager to make sure job was done properly.  He even fixed our leaky bathtub faucet in less than an hour after 2 other plumbers couldn't do it.  Strongly recommend Lett's !
Tennille L.
Tennille L.
01/08/2021 12:00:00 SA
I loved my recent experience with Letts. We used them before over six months ago to replace a faucet in a guest bathroom and again this week to fix a leak. The leak was from a bathtub on the second level causing a water stain in the ceiling on the first floor. They were incredibly professional. Both times showed up wearing a mask, showed up early, and addressed the issue both times in an hour or less. With remarkable pricing. Sheldon was incredibly knowledgeable, showing me the origin of the leak and explained exactly what he was going to repair it and even took care when cutting the ceiling to access the pipes and to minimize the necessary follow-up repair we'll need to do for the ceiling from the water damage. Sheldon was accompanied by Micky who was very nice, polite, and friendly who helped with the work and I couldn't be happier. Thank you, Letts!
George H.
George H.
10/28/2017
Alex is a world class individual. He answered my thermocouple repair questions and recommended a plumbing supply house that stocks the needed parts if I chose to do it my self. Who does that?
Alex does that. Do yourself a favor and add his phone number to your contacts. You can't go wrong.
Noemi W.
Noemi W.
5/22/2019
I had a lot of work completed over a series of three separate visits. Each visit was on time, on budget and the technicians were really pleasant to work with. The jobs were done with minimal disruption to the house. I would wholeheartedly recommend Letts Plumbing and Denyll is a pleasure to work with as well.
Jim F.
Jim F.
01/09/2020 12:00:00 SA
Used them twice. Once for a sewer clean out that needed to be replaced. They were responsive and showed up on time with a crew of two. Very professional and worked with the permit and inspector to do the job right. It took most of the day and the price was a little more than I hoped but I'd rather complain about the price and have it done right than have a substandard job done. The only weird thing is after they were done the new clean out pipe now sticks up about 8 from the ground right in my walkway, it's not flush with the ground. I never mentioned it to them though.
Second time was a clogged lateral and they came out on time and only took an hour to use their machine to clear the blockage. Very professional and I'm going to use them again when I need a plumber!
Annabelle K.
Annabelle K.
07/05/2017 12:00:00 SA
Highly recommended! Arrived early and Corrected all my plumbing hook ups, no more leak ! and water dispenser for fridge corrected, even check my bathroom hook ups for leak, Andy and John were courteous, professional and highly competent, they explain to us whatever they were doing and answered all our questions, job well done!, We will be recommending our friends to this company, ask for Andy and John :-)
G B.
G B.
5/28/2015
Was able to replace my water heater same day.  Nice people.  Knowledgable and willing to share for preventive measures.
Andrew L.
Andrew L.
02/02/2014 12:00:00 SA
I recently had a broken water valve to my house (the valve snapped and was stuck in the off position). I called Letts around noon on a Saturday for an appointment - they were booked solid for the afternoon, so I called a few more companies on Yelp without success. I had a friend quickly try the repair. Long story short, that didn't quite pan out. I called later that evening (after 9pm) and Letts arrived within 10 minutes!

Not only did he repair the water main in under an hour (cutting copper pipe and soldering a new stop valve), but he salvaged all the parts that were already souldered from my friend's attempt!

Service was great, pricing was fair, crew is honest, and work was done perfectly. I highly recommend this company. Call these guys first, you'll be glad you did!
Jackie B.
Jackie B.
8/14/2020
Good service, fair pricing.  Was gouged recently by Benjamin Franklin.  Was a breath of fresh air to find someone reasonable and efficient.
Stacy R.
Stacy R.
12/07/2016 12:00:00 SA
Had a problem on Tuesday - laundry room and kitchen sinks backing up into tub in bath - YIKES! Called Lett, they had someone out next day between 1:30 and 3:30. (it wasn't an emergency so I said I could wait.) Steve called at 1:36 to say he was on his way, job was finished by 2:30. Professional service, job well done, very fair price and now my plumbing works again! Can't recommend Letts enough, especially since I've had a bad experience with another plumbing company in the last year.
Fei L.
Fei L.
12/25/2022
Alex showed up in the afternoon of Christmas Day, precisely an hour after I called Letts plumbing about my backed up kitchen sink. He was able to unclog it within an hour and saved my Christmas evening plan.

They do charge a holiday/weekend overtime fee and I was informed that if I can wait till Monday the charge would be materially lower. Good tips for next time I guess as I really don't have any flexibility today. Overall, Letts Plumbing is responsive and gets the job done. I would not hesitate to give them a call next time for plumbing needs - hopefully on a weekday.
Megan R.
Megan R.
9/15/2022
I've used Lett's a few times - they are super responsive, timely, and fairly priced. I called Monday morning because our pipes were backed up. They called back within 5 minutes, made an appointment for that afternoon (though I could have gotten them that morning). They called and asked if they could come 1.5 hours early as they were running ahead! That never happens!

They came, assessed and fixed the problem super quickly. I'd say 20-30 minutes tops. You do have to pay by the hour and for the full hour, but they told me that before I scheduled my appointment so I knew it was coming.

I asked if our problem was abnormal, if we need to have things inspected more thoroughly with a camera. This is what won me over - they said no. That this was very normal. I could pay more for additional inspection but honestly, it's a common problem in my neighborhood and not to pay extra unless I have this problem 3+ times a year.

They could have tried to squeeze me for more $$s right then for a short-term gain. But instead, they gave me a knowledgeable, fair answer and now they have me as a customer for life for long-term value.

Highly recommend them!
Beverly S.
Beverly S.
11/03/2019 12:00:00 SA
About two years ago, Letts Plumbing repiped my house and did an
excellent job.

About a month ago, I had a sewer problem and didn't know that Letts also did this type of work.  I  made the mistake of calling another company.  They never solved the problem.  They came out twice.  

This weekend, we had the same sewer problem.  I called the other
company to make it right. I waited until 11pm, and they didn't show up. They were supposed to be here between 4-6pm.  

I gave up and called Letts Plumbing and spoke to Dustin.

He said he would be at my home at noon on Sunday.
He was right on time and truly a forensic plumber.
He found the problem the other company never even searched for.

When I need a plumber, I know exactly who to call.

Thanks Dustin!!!  You are the best!!
Tristan P.
Tristan P.
05/12/2023 12:00:00 SA
I wish I could put 10 stars down.  Outstanding service.  Mike (our technician ) was courteous and efficient with his time.  We highly recommend Letts Plumbing!
Jacqueline V.
Jacqueline V.
11/29/2013
Letts plumbing is my new plumber. we had another plumber look at our issue (bathtub not draining, kitchen sink backing up when using the washer, water spewing from pipe behind washer when in use). other plumber said overhaul was needed. This was going on at my moms house, so the day after thanksgiving i went to visit and called Letts plumbing. Steve came that afternoon, snaked the pipes, and everything is draining properly!  they were honest and answered all my questions. we may just have to call once or twice a year - not replace the plumbing. its such a relief to know we found someone honest that my mom can call.
Kim G.
Kim G.
9/27/2011
So - Scott Norris, the contractor replacing our bathroom floor, uses Letts, and that was my introduction.  Scott told me that Shane had already replaced the leaky...thingies...and would come back the next morning to reinstall the toilet and sink.  Shane called immediately to confirm.  Shocking.....AND THEN he showed up!  On top of those miracles, he was fast, professional, and just an all-around nice guy.  I'm laminating his business cards and giving them out for Christmas. :)  It's always a relief to find people you trust, much less like, to come into your home and perform quality work.
Juan A.
Juan A.
04/05/2019 12:00:00 SA
Long overdue review.  John from Letts Plumbing is amazing.  Very skilled, helpful, professional, and informative.  A few months ago, I called Letts Plumbing, John was on call. He guided me on toilet selection and came over that week to remove and install 2 toilets.  The space to install the toilet was very tight.  I had another plumber come prior and he said he could not do it.  John not only did it, but completed the project quickly.  He was honest, friendly, and would HIGHLY recommend him to anyone I know.  Such a relief hiring him and would not hesitate in calling him again for future projects.  Ask for John and he will take care of you.
Maurice L.
Maurice L.
6/22/2022
I am a property manager in Contra Costa County. The Owner called back and did nothing for me after paying an excessive $1,500.00 for one new toilet and a one new kitchen faucet except have a supervisor check the expensive work after it was completed. I know what standard work for time and materials are in Contra Costa County. The work was too slow and took forever to replace both items. Ended up paying for Lett's plumbing time to go to a plumbing supply company several miles away and a hardware store.
kevin t.
kevin t.
10/14/2015
Friendly staff. Called for a water main leak. They came out when it was originally scheduled and called ahead of time to let me know they were on their way. In fact, they were a little early which is great.

Did a quick job to my asking and provided me information on what they were doing along the way. I really appreciate that they were here on time as scheduled.

Will go back to them in an instant when I need plumbing service.
Cara G.
Cara G.
2/17/2022
Our neighborhood is old so we constantly are in need of plumbing services and have used Roto Rooter for years until we found out about Letts Plumbing! Great Service and Great follow up without the price tag! Thanks Letts for all your Service!
Linh C.
Linh C.
11/17/2015
Lett's was quick, efficient and honest - Sheldon was pretty busy on the day we called him to fix our clogged main sewage line (we had sewer water backing up into our bathtub as well as shower), but he came as promised & fixed our problem quickly. He even gave us a discount because he was running late from another job prior to ours. I would use him again in a heartbeat and would recommend Lett's to other families looking for a good, reliable, and honest plumber.
Ricky P.
Ricky P.
11/01/2017 12:00:00 SA
Installed an earthquake activated gas shut-off valve. Arrived on time and installed the device in an efficient and friendly manner. Would certainly recommend their services.
Konner E.
Konner E.
8/14/2022
We contacted Letts Plumbing regarding a clog in our toilet and bathroom sink. With only one bathroom in our home and a party at our house in a few days, it was pretty urgent for us to get fixed.

Letts was very responsive; they had 2 guys come out to take a look that same day! They were here for less than an hour and were able to solve the issue by snaking the drain. They did not waste any time, which we appreciated because we would be charged by the hour.

After going through our home insurance in the past and getting some unreliable plumbers, we are happy we decided to call Letts Plumbing ourselves in order to take care of the issue. Thank you, Letts!
James S.
James S.
12/19/2017
After hours job--unplugging a leak in the 3 inch pipe leading to our septic.  Adam and Demetrius were efficient and very personable.  The after hours price was $223, which I thought was very reasonable.  You are left with that good feeling that comes from being treated in a fair and square fashion.  Most definitely would use this firm again.
Wally D.
Wally D.
04/03/2020 12:00:00 SA
Our water heater failed a few days ago, and our daughter is an ICU nurse, very much in need of a good hot shower to keep her and her patients safe.  I knew what part needed to be replaced but could not find one from plumbing supply stores locally. Shane Letts not only agreed to provide me with the part, but he refused to allow me to pay him, in honor of my daughters service.  I literally cried in his parking lot.  I should add that he not only gave me advice regarding installation, but gave me a follow up call the next day to be sure all is well.  

From what I understand, this is just how Shane and his team roll - they care about their community.  Integrity and trust mean everything to me when I chose a service provider.  I will always call them going forward when I need their kind of help.

Thank you Shane!  You are a legend around this house!
Jack S.
Jack S.
2/21/2019
Only plumbers I use. Competent, professional and prompt. Great guys too. Highly recommended.
Rob D.
Rob D.
5/30/2018
Great job - Fred came to the house per the scheduled time. Very nice guy, knowledgeable and performed the needed tasks quickly. My new go to plumber.
Kimberly R.
Kimberly R.
06/04/2015 12:00:00 SA
I've had experiences with half a dozen plumbers over the years and Letts is the only one I recommend to friends.  They are reasonable, they do what they say they will and stand behind their work.  The guys are always polite, friendly and professional.  They clean up after themselves and communicate about all aspects of the job.  You won't go wrong calling them.
Jen S.
Jen S.
08/02/2022 12:00:00 SA
Pipe under house was cracked and leaking. We had black moth like 'drain flies' that immediately went away after Letts replaced the pipe. Amazing service as usual!
Mike C.
Mike C.
3/25/2020
Needed a small job extending a gas line.  At least 3 other plumbers either did not give me a reply or set up an appointment 2 weeks out, then never showed.  Read Letts Plumbing reviews on yelp and gave them a call.  Got a response the next day (Friday)  e mailed a picture of what i wanted,  got a prompt quote and the job was done Tuesday.  Prompt service, great job,   definitely 5 stars.
Mike in walnut Creek
Neal G.
Neal G.
1/13/2022
Once again a rental unit plumbing issue. Lett's to the Rescue. Called them at 0730, the tech was there at 1045, Derrick was actually early.  He met me there, said this will get handled, in 45 minutes the toilet, tub and bathroom sink were running clear. Wow, really fast, dead accurate, good prices and superior service. I am glad to recommend this company, to anyone, anytime. Congrats to Lett's, Derrick is a stellar representative of your company.
Once again Lett's, thanks for the professional service call.
Lisa L.
Lisa L.
8/20/2018
BEST PLUMBING COMPANY!  Our water heater pilot light went out and it was under warranty.  Naturally it's on a weekend. I call & leave a message thinking they'll call me back shortly, but to find out they don't do warranty call backs on the weekend. So, I contact the warranty people on Monday to find I had to self-diagnose the problem myself with someone on the phone. I'd say I'm only mildly mechanically knowledgeable, not enough to be comfortable taking the innards of the water heater apart (which is what the warranty people said I needed to do).  So, I got a referral to try Letts Plumbing. Happy to find that they could send someone out the same day & repair it in 15 minutes!  Johnny was so nice and worked fast to get us up & running with hot water.  I won't bother with the warranty folks ever again. Through the warranty service they were planning to charge me $300-$500 for the warranty work (only the part was free and not to mention after my self-diagnosis, they'd have to mail me the part, then I could call to make my appointment for a repair person after the part arrived....uh, no thanks).  I decided to use Letts since their Emergency rate (same day service after hours since they were already booked today during regular business hours), it was still cheaper to go through Letts than the warranty folks.  So, if you need someone who can get the job done (correctly/efficiently) and at a very reasonable rate, try Letts Plumbing.
Heidi K.
Heidi K.
02/04/2013 12:00:00 SA
I recommend Letts Plumbing for all your plumbing needs.   Every time I have called for their assistance they are here in record time.  I can't say enough good things about this company.  We had a water heater fail in our garage, many, many of our belongings were destroyed, and at our time of need, there was Letts Plumbing replacing our water heater in record time and helping us put together the pieces.  We had a huge slab leak, Letts Plumbing had our water line re-routed and had us back on track and restored-good as new.  We have had our toilets replaced, our water faucet replaced, we have recommended them to all our family and friends. The service, the professionalism, the employees are all fantastic.  Look no further, THIS is the company you should use!
Karen K.
Karen K.
10/05/2016 12:00:00 SA
Andy, assisted by Fred, did a great job fixing our rusted-out drain pipe under the kitchen sink. I'm thrilled to have my kitchen sink working again.
I give them 5 stars and here's why:
1 star--returned our call promptly.
2 stars--showed up as scheduled
3 stars--great communication
4 stars--assessed the problem quickly and did an excellent job on the repair within 30 min.
5 stars--courteous and friendly service
Highly recommended!
Kaitlin B.
Kaitlin B.
3/21/2023
We had a pipe leaking under the house. We called Letts and they were there that day. They were responsive, professional, and did a great job. Their rates were super reasonable and I 100% recommend them.
Robert L.
Robert L.
5/28/2013
Returned calls and showed up when they said they would.
Estimate was right on and they worked the whole time. Repair was done quickly as we had a leak under the house. The plumber was very knowledgable and experienced and enjoyed what he did. Local company. would recommend and use again.
Camille D.
Camille D.
7/20/2013
My 20 yr old water heater w 60 yr old plumbing broke, leaking water everywhere. I chose Letts based on the reviews on yelp, and I'm glad I did. The dispatcher was friendly and efficient. The plumbers came w a new water heater and installed it and all new piping within a few hours of my call. It was a hard job and they were professional and trustworthy. I will definitely use these guys again.
Michael D.
Michael D.
12/17/2013
We had a blocked sink and dishwasher incorrectly connected. Steve from Letts was there within the hour and identified the issue and solution.  And completed the work as promised.

I called 3 other companies too busy to come out.  The one other came to our house got out his chart and was going to charge per issue even though the issues were related. I am not a plumber but got the feeling of being taken of advantage of, but not with Letts.

If you have a drain problem ask for Steve.
Amy S.
Amy S.
05/02/2014 12:00:00 SA
Great experience.  From the first phone call to the service call.  Came out the same day.  I would definitely use Letts Plumbing again if the need arose.  Thank you Shane & Mary!
Daniel P.
Daniel P.
09/08/2020 12:00:00 SA
We live in the Crossing in Concord. I had a broken seal in a pipe beneath the right side drain of my kitchen sink. I searched Yelp and found a plumber but soon got caught in some online plumbers referral system where I had to answer a lot of questions about my problem. In the end they asked how much I was willing to spend and the choices ranged form $50,000 to the lowest choice level of less than $1,000. Once I clicked on less than $1,000 a message popped up that basically said Sorry, but the plumbers listed in our system will not come out for a job less than  $1,000. Geez!!! Then I remembered that we had successfully used Lett's previously for our bathroom toilets so I decided to call them.  I got an appointment and the plumber who came out was very pleasant and followed all CV-19 procedures. I told him about the $1,000 minimum for the other plumbers and he said that is because they are on commission but we are paid a fair salary by Lett's so you don't get overcharged. I have been with Lett's for more than 20 years. He quickly diagnosed the problem and some other issues. My pipes were very clogged up with who knows what gunk, had questionable seals, so he recommended that I replace all of the pipes underneath my sink. I agreed and he went out to his truck for the pipes. He removed all of the old pipes and carefully installed  the new ones.  He was done installing and testing the pipes in about 20 minutes. Total job took about 45 minutes. They have a minimum first hour rate of $165 plus parts and the parts cost $30. It was only $195 for a sense of relief from leaky old pipes. As he was outside by his truck after leaving my house, my neighbor across the street stopped him and asked if he could repair a leaky faucet in his front yard.  The plumber went over to check out the leak, walked back to his truck, got his plumber's wrench and in about 5 minutes made some adjustments that stopped the leak. My neighbor was very grateful and asked How much?. The plumber said Not to worry, no charge!. It was very nice of him, and although my neighbor was stunned, he offered him $10 and said please buy yourself lunch. The plumber was very reluctant to take the money but I lightheartedly said You'll make  my neighbor feel bad if you don't take it and he smiled took the money and said thank you. In all, a good day for everyone. I recommend Lett's. They seem honest, reasonable, and fair.
Richard H.
Richard H.
07/01/2021 12:00:00 SA
I've used Letts happily for decades (especially when the old man, Don, was at the helm).  They've deteriorated into a money grubbing, inefficient company.  By design all calls go to an answering service to leave a message leading to a predictable game of phone tag. I called for a leak coming from what appeared to be an ordinary plastic pipe carrying water to the house. Waiting for nearly a week for an appointment, the plumber, spending about 5 minutes, informed me a part had to be ordered, without giving me any other information. I had to call for an installation appointment about a week later.  The plumber was poised to work when he called me outside to say I should be aware that the part would be $500 - the first mention of the cost.  I had been in the middle of an important phone call, had no time to process this new information, and dismissed him

Letts charged me a full hour's charges (I only paid half after negotiating) for the first visit.  When I called again to schedule the installation, I was told to find another plumber because I wasn't a cost effective customer (after at least 40 years!).

I called Plumbing Solutions who came out the next day, didn't charge for the visit or getting the part.  He drove to the supplier to get the part and within a couple hours the job was complete.
Noah K.
Noah K.
8/24/2017
Had a great experience with Andy.  This is the 3rd or 4th time I've used Lett's and they have been a pleasure to work with every time.  Punctual, professional, and easy to work with.
Tony C.
Tony C.
06/11/2013 12:00:00 SA
I have used and referred Letts Plumbing a number of times during the last 3 years.  This morning I had a pluming back-up and the president, Shane had a plumber, Steve out to the house within an hour and a half.  Steve snaked the line and also gave me suggestions on how to prevent future problems...I highly recommend both!
Erin S.
Erin S.
7/31/2018
I called Letts after seeing rave reviews on a local FB page. Our water heater was broken. The very competent plumber arrived within an hour of my call, and we had hot water again soon thereafter. The price was reasonable, especially for such quick service. I highly recommend Letts Plumbing!
Demetria M.
Demetria M.
2/21/2023
If I could give them 10 stars, I would.  They have been helping me with a chronic issue in my apartment for many years.  From the office person to the plumber, they are reliable and dependable and on time.  My landlord called another plumber at one point and it was a disaster.  Very grateful, we have a company like Letts in our area.
Joan S.
Joan S.
11/01/2022 12:00:00 SA
Ever have a shower handle come loose into your hand on a cold morning? Well I have--and sadly, it wasn't the first or even the second time. Over the course of twenty plus years we have had plumbers come to fix this wonky handle three times. The first two times it took awhile for the plumber to respond, and took awhile to get us onto their schedule. Then they came and had to make another date to come back after they got the part --but not Letts! Letts  responded in about twenty minutes, got us onto their schedule early afternoon same day; When plumber Patrick was running a little later than he expected (but still well within the promised time window) he texted to let us know. I was already impressed; when he arrived and actually had the necessary part in his truck, and fixed the problem so efficiently, I thought Okay I think I've found my new plumbing home--going to call Letts for all my future plumbing needs. Thanks again Patrick!
Effi W.
Effi W.
7/27/2018
Great service with efficiency, pricing is very reasonable too. John is very professional and show up on time, very polite as well, we loved their service very much. Definitely will recommend to anyone I know.
Michael C.
Michael C.
02/11/2022 12:00:00 SA
We bought a house which came with some work that needed to be done in our kitchen after a pest inspection.
Sent over pictures of the pipe that needed to be replaced and they gave me an estimate and a schedule that worked for us.
Upon arrival, Tim looked at what we needed done and proposed to replace both the hot and cold water lines since our back wall was opened up and going to be sealed again at the end of his work.  Tim went above and beyond to get the job done on time and within budget.
I also had the pleasure to speak with Shane the owner of Letts Plumbing about some other work.  I have to say in this day and age I don't recall someone who is so forthcoming with his advice and referrals out to other companies whom he trusts and does business with himself.  He's saved me from doing unnecessary work and his candor has saved me more than I can say.  
If you have a plumbing need I highly recommend using this company.
M S.
M S.
08/05/2013 12:00:00 SA
I called Lett's based on other Yelp reviews.  We had a main waste pipe clog. Shane, at the office, explained the problem to me, and Steve called, then arrived soon after my initial call. Steve did a fantastic, thorough job unclogging the pipe. He checked and double checked to make sure the clog was eliminated. I discovered that one of our toilets was very slow refilling, and Steve cheerfully repaired that as well, and even tightened our toilet paper holder for me! I cannot recommend Lett's enough, and will definitely use them in the future.
Randy V.
Randy V.
11/08/2019 12:00:00 SA
I wish I knew about Letts way before today, but I'll only be using them going forward.  The day after bringing my newborn home my water heater stopped working.  I called Shane (owner) who got me in touch with his wife (very cool family owned company) who sent out Tim same day to help.  Shane even made sure the baby wouldn't be sleeping when the tech came out! Tim was professional, knowledgeable, and friendly.  Tim installed a new part very quickly.  Can't say enough good things about this company.  Thank you Letts!
Jamie S.
Jamie S.
06/03/2021 12:00:00 SA
These guys are the best! Over the past year, they've helped us out three times. The first saved us from the drastic remodel of our last house that another plumber told us was necessary to fix the problem, the second was a leaking toilet in our new home, and third was repairing an incorrectly installed pot filler in our newly remodeled kitchen. Every time we needed them, we were able to schedule quickly, they arrived on time (or early with a phone call confirming it was ok), work was completed quickly and cleanly, and every person we've met or spoken to has been incredibly nice. I can't recommend these guys enough.
Yuri L.
Yuri L.
11/17/2020
Steve was great. He was very diligent in making sure everything was completely unclogged. I called mid afternoon for a plumbing issue, and Letts was very professional and prompt in getting me in touch with a plumber who could come out same day. Everywhere else I called, no one was available until the next day. Letts constantly kept me updated on the plumbers arrival and Steve was right on time with His ETA.

They do amazing work and their prices were unbeatable. Would definitely recommend them to all my friends!
Leah R.
Leah R.
6/29/2013
After being totally screwed by Affordable Water Heaters (see my other review!) I called Shane and he not only talked me through what the problem probably was with my water heater over the phone, but he told me exactly how to fix the problem myself.  He then told me how to get the part I needed faster than Home Depot would ship it out.  I felt so bad not paying him for any services after he was so honest and helpful I had to write this review.
I will call Letts in the future with anything I need; he basically gave away business because he was honest and that's the kind of person I'd like to give my hard earned money to for services rendered.  Thanks, Shane, and my tenants and their little boy who have their hot water back thank you too!
Amy V.
Amy V.
1/29/2016
My water heater is inconveniently located in my attic so replacing it is tricky and potentially expensive. I received an initial quote from a national plumbing company that was outrageous, I searched for a local company and found Letts Plumbing. I was so pleased with their service! They had the expertise to negotiate the removal of the old water heater and replacement of the new one quickly, efficiently and at a reasonable price. On top of that the staff was pleasant and professional. Next time I have any plumbing issue I will call them!
Martin T.
Martin T.
1/23/2018
Letts Plumbing exceeded my expectations.  I appreciated their quick appointment to replace our leaking faucet.  Andy was awesome!  He called to let us know his revised (earlier) arrival time.  Andy knew exactly what needed to be done and quickly got to work.  The new kitchen faucet  was quickly and expertly installed and checked for leaks.  The job was difficult because of the tight quarters underneath and behind the sink.  Next, Andy replaced our toilet flapper, bolts, and handle, fixed a stuck tub drain, and tightened a loose packing nut on our leaking incoming water supply.   I really did not expect to get all of these jobs accomplished and was very  impressed with Andy's competence and professional service.  Quality work and fair pricing. I will definitely call Letts next time we need plumbing work.
Ellen C.
Ellen C.
6/20/2014
I was referred to Letts by my neighbors and indeed, the service was quick and professional. Their 24 hr phone service forwarded my call and  I get a call back within one hour; a nice lady in the office  helped to get me an appt.. that met my crazy schedule.

Letts technician - Tim was pleasant, friendly and very helpful.   Plumbing problem   is a very unpleasant reality of home ownership.  While Plumbing is a recession proof business, I am glad to see Letts is building its business based on solid work and customer care.  Thank you, Tim.  

I am putting Letts contact info in my little black book !
Gwendolyn W.
Gwendolyn W.
10/15/2020
They were on time, respectful of COVID precautions, friendly, and efficient. Would definitely recommend!
Justin S.
Justin S.
4/21/2022
I can't say if their plumbers are any good, because they are impossible to get ahold of. When you call they will take down your information and tell you that they need to have the right person call you back. If for whatever reason you cannot take the call when you receive the call back they do not leave a direct line (only the main line), if you try to call them back, they will insist that they cannot connect you to the person that called you and that they need to call you back again, they will also ask you for the contact info you already gave them. Wasted half my day trying to get in touch. Skip the frustration and call someone else...
Jennifer J.
Jennifer J.
05/02/2018 12:00:00 SA
April 2018- AJ Bono Plumbing (AJ Bono) FAILED and Letts Plumbing (Letts) came to the RESCUE.  We had a blockage which resulted in a leak in the kitchen and the garage as our washing machine is in the garage.  We called our home warranty and they sent out AJ Bono (mind you they were out in Feb 2018 to clear a blockage).  Apparently, they didn't clear the blockage properly because we had a huge mess to deal with in April.  The home warranty company sent AJ Bono to our house on 4/26 (much to our dismay). AJ Bono said they cannot access the blockage and would require additional authorization to create an access point into the current plumbing pipes; they left without clearing anything.  None of this sounded right, so I called Letts the next morning for a second opinion--Fred from Letts cleared the blockage in an hour--NO additional pipe access required- Fred was great! He knew what he was doing and was very professional. I called AJ Bono and the home warranty company and told them I had a REAL plumber come out and they fixed the problem.  Thanks FRED!!!  Bottom line AJ Bono was trying to charge unnecessary fees to the home warranty company at our expense.
Diana C.
Diana C.
08/09/2023 12:00:00 SA
I'm new to the area and we needed a garbage disposal. I posted a project for a plumber and we scored major with Letts. Professional , on time, completed the job under an hour and very reasonably priced. Would hire again, absolutely.
Michael R.
Michael R.
11/02/2021 12:00:00 SA
Our sewer line backed up and I called Kevin at Diablo Rooter. He has helped us out in the past and is always prompt and does a great job. He was so busy with so many calls but referred me to Letts Plumbing.
I called and spoke to Megan who was friendly and quickly set up  a same day appointment with Andy.
Andy was on time and did a very thorough job clearing out our sewer line that was clogged with roots. He had a good sense of humor and explained what he was doing.
Great job!
Thank you.
Josette K.
Josette K.
12/11/2021 12:00:00 SA
Our water heater installed by another plumber was leaking and under manufacturer warranty. We received the most amazing customer service from Letts who not only tried to help us with a swap out at the supplier that turned out to be a mess but ended up installing a unit from their inventory and handling the manufacturer return for us. I can not possibly say enough about  the courteous and professional way the manager Tim took charge of the whole situation and the service Erik provided with the attempted swap and installation. This should be your first choice if you need a plumber.
B A.
B A.
12/14/2016
Letts Plumbing was recommended on our neighborhood website, and I am grateful for the referral. This is a very responsive, professional organization.
Mark did our work. He is very conscientious, and knowledgeable.
He took the time to explain our issues, and he worked overtime to ensure that our highest priorities were resolved.
Cliff M.
Cliff M.
10/12/2017 12:00:00 SA
I highly recommend Letts' Plumbing for all your plumbing needs!  

It's their quality people, the company's integrity, their craftsmanship, fair pricing, and commitment to customer service, which is second to none in the contracting business.  It starts at the top with the husband & wife owners:  Shane, who's a Master Plumber; and Mary who's the expert keeping the administration in the office running smoothly.  I have also met a number of their employees, and they are all wonderful people who are honest and very pleasant to deal with, they show up on time, are most experienced in their trade, and they do the job right!  For I am a DYI guy and very particular about craftsmanship and he way things are done, and I can't say enough good things about Letts' Plumbing.  So if you need a plumber, the only one I ever call is Letts' Plumbing at 925-687-1884. You'll be glad you did!!!
Jim C.
Jim C.
09/11/2018 12:00:00 SA
My shower line broke, pouring water behind the wall and cascading into the garage below.  Fortunately the control valve stopped the flood and I called Letts Plumbing for a non-emergency appointment for the repair.  Since they were going to be there anyway, I also scheduled a long delayed installation of a replacement garbage disposal.

They arrived on time, determined the shower fix was easy and very non-disruptive (I was expecting a nightmare wall tear down) and quickly completed the task.  They noticed the control valve bushing was worn, needed replacement and quickly accomplished this as well.

Before installing the disposal they evaluated and recommended replacement of the under counter drain lines due to leaking at several points.  I agreed and I now have a good-as-new system from top to bottom.  Very happy!

They were of course polite, professional and personable. I also have to say, for all the work done and time spent, the cost was quite reasonable and fair.  Many thanks!
Mike C.
Mike C.
12/26/2022
Christmas Day (Sunday) and our house water pressure went down to a trickle.  Could not shower, toilet took minutes to refill.  Called Lett's Monday morning around 9, initially talked to a sort of receptionist who said a scheduler would call me.  15 minutes later I got that call and explained my plumbing problem.  They quoted their $189/hr charges and offered a noon to 2:00 appointment which I quickly agreed to.  At 12:15 I received a call that they would be at our home in 15 minutes.  Technician Sheldon arrived and quickly assessed our situation.  When it was determined that the change in water pressure was intermittent (it wasn't that bad when he arrived) he said the obvious problem was our water pressure regulator.  He went out to his truck and found that he had a replacement regulator and quoted me the price.  I had anticipated the regulator was the problem and had looked them up on Amazon.  Lett's parts quote was in the ball park.  Sheldon said he could start right away and in LESS THAN AN HOUR he had replaced the regulator and installed an improved shutoff valve.  Water system up and running and disaster (showers and laundry) avoided.  What more could I ask for. THANK YOU SHELDON AND LETT'S.
Betsy W.
Betsy W.
2/27/2019
OMG...what grest service.  I called with a broken hot water line to my washing machine. It was discovered when we were disconnecting the old machine to make room for the new one scheduled  to be delivered between 9 and 1 p.m. . We called LETTS based on their positive Yelp reviews and they called me at 7:30 a.m. that day and said Andy would be out between 8:30 and 9am.   Andy cut a hole in the sheetrock had both hot and cold water lines installed and fitted in place by 10:30am.  My new washer arrived 1 hr. Later.  Yes, they do deserve a 5 star rating based on customer service and quality work. You guys made my day! Thank you Andy and Letts.
marilyn h.
marilyn h.
9/20/2019
We have been doing some plumbing updating, replacing kitchen faucet, hot water dispenser and tank, toilets, etc.  We met Don Lett's the founder of Letts Plumbing 40 years ago when my husband was opening his first office.  Any plumbing need, we gave Don a call, and he was there with his expert knowledge, skill and a bit of humor.  Don retired recently, and Letts Plumbing has grown tremendously over the years.     We are glad to say that the knowledge, quality of skill, high business standards along with a bit of humor is still Letts Plumbing.    We are completely pleased with Tim's work and the whole experience.  Letts Plumbing will continue to be our go to place for all plumbing needs.  If you want to communicate directly with Amber, the attentive scheduler, and not go through the phone system, use their email.  [email protected]
Greg G.
Greg G.
5/28/2015
We've lived in the bay area for almost 30 years and have had several plumbers and handymen come out to the house. We've used Letts twice now and they are by far the best. They are always on time. They fix the problem quickly and permanently. Very effective for the price. We highly recommend them.
Katie C.
Katie C.
03/02/2019 12:00:00 SA
Yelp helped me find Letts and did not let me down!  It was an emergency situation and they came and fixed my backed up sink within an hour or two... 2 months later discovered that the problem was not 100% solved and they came back, free of charge to make sure it was all clear.  Good customer service is hard to come by these days and Letts was very refreshing to work with.  I will call them anytime I have a plumbing need!
C S.
C S.
7/20/2016
We had a blockage in our kitchen drain and discovered that the contractor that remodeled our kitchen 8 years ago did not replace the outside clean-out which is necessary to clean out the drain from the outside to avoid the mess of snaking out the drain from inside the kitchen.  A plumber had to remove the garbage disposal and snake the drain from underneath the kitchen sink... what a mess and the drain still did not work properly.  The estimates we got to have a clean-out installed were high.  Some plumbers even wanted to charge for the estimate.  
Lett's came in with a decent estimate and did not charge for the estimate.  They called before the appointment time to let us know the approximate time of arrival.  Tim found and fixed improper drain piping that our contractor had installed.  He then installed the exterior clean-out.  Another 2 fellows came to snake out our drain.  All of this for what we thought was a reasonable price.  Now that we have our clean-out, we will be calling Lett's to clean out our drains regularly as a preventative measure.  Thanks, Tim, for a great job.
ruth s.
ruth s.
10/07/2019 12:00:00 SA
Diogenes, I have found an honest man.
A giant THANK YOU to Demetrius and Victor who cleared a clogged toilet and are now my heroes.

They arrived a bit early of their appointment window and called me. Great!  They went to work with a massive cable roll that Demetrius wrangled down my deck stairs.  They cleared the line, continually running the water to ensure it flowed freely.  Using tarps they took care to protect my carpet.  Done within an hour, the job cost $161.  DEAL.
I will call Letts for any future needs.
Steve B.
Steve B.
6/17/2020
You can't go wrong using Letts!  They have come to my house three times to fix a few small plumbing problems.  All of the plumbers have worked quickly to get the job done while being friendly and professional.  It is great to have a dependable local company to service our area.
Dink V.
Dink V.
1/20/2019
Had a grab bar installed on edge of shower, I had grab bar and all its hardware. The young man who installed it stripped out the Phillip screws and in the process of removing screws with vice grips messed up the paint a bit and nicked shower stall. His drill chuck left black marks on grab bar brackets. He charged us $160 for installation and he did not clean up grab bar. The grab bar is up and it works however I'm not happy with workmanship
Tim cam out and replaced grab bar Excelant work
Rochelle W.
Rochelle W.
12/21/2022
Water from my showers and toilets weren't draining correctly and 'everything' came out of the downstairs bathroom toilet and shower drain and flooded my bathroom. The technician, I believe his name was Erik, came out early morning and was great. He not only fixed the nasty problem but explained what was going on and what can could be done to help prevent the problem in the future. I have used Letts plumbing before a few years ago and they fixed the problem we had then
Tj L.
Tj L.
6/14/2022
They did good job, and they are good people. Hard to find that combo I know because I was a journeyman plumber myself
Peter R.
Peter R.
02/01/2023 12:00:00 SA
James from Letts came to our home on time and did a great job fixing the leaky toilet and also replacing a bad flap on our other toilet. His friendly and professional attitude made the appointment go smoothly. Thanks!
Kent S.
Kent S.
3/16/2017
Dustin and Sheldon were both here as I have a problem house ! They got the main sewer line opened up again and we are back to flowing freely ! Letts whole organization is great ,very professional and polite from when you first talk to Lindsay right up until the fellas are loading up to leave . They are my Go To
UU D.
UU D.
3/15/2013
Had main line drain blockage Sunday Mar 9, 2013. Called Letts at about 1 pm Sunday. i was called back by the plumber, i explained my problem; toilet on first floor doesn't drain, water bubbles up from the toilet bowl when the washing machine is used and the water drained out of washing machine flows into bathtub on first floor. I was told he couldn't make it to my house until about 8:30 pm. I needed it done, so i was good with it. Plumber arrived on time, did plumbing stuff for about an hour and a half... Checked line outside for blockage, removed toilet from base, use power plumbing snake to clear line, retrieve Batman and other  & not so super heroes plastic body parts from overflow in addition to small roots, installed wax ring ($8.00) and replaced throne. Flushed toilet several times , flushed other toilets also and ran water from several locations to help clear drain lines. Problem seems to be fixed, I'm ok with it. 3 days later i noticed the same problem with toilet...water bubbles into toilet  when washing machine drains, but no water from washer flowed into bathtub...yet. I figured to give it a couple of days to see what comes of it. Maybe Im imagining it. A few days later i flushed newly replaced throne and noticed a marked decrease in the rate of the bowl emptying. After tank filled I immediately flushed it again. The bowl didn't drain and was on the brink of overflowing. I wasn't dreaming, the throne was on the blink again. I  immediately Called Letts @ about 7 pm Friday.   Spoke with receptionist who i explained my problem to. I was transferred to someone else who I explained the problem to. She asked if I  could wait until tomorrow. I explained that  I couldnt use any water utilizing facilities at my home and I needed someone to come out today. She told me the plumber wasn't in the shop and she didn't know if he could come out tonight.  Hell, he made it out Sunday night at 8:30 pm., Friday at 8:30 should be a breeze. I was transferred to the plumber and explained my drainage problem to him also. He asked a few questions, ...Do you have an external cleanout...should be in line with the toilet... . Me, uhhh, yeah, uhhh, there's a pipe sticking straight up out front with a white cap on it... Huh! you're the plumber, I don't know! He made it clear that he wouldn't be coming out  tonight but could come out Tomorrow morning. I explained to him that i couldn't use any facilities at my home and he said ,Yeah, thats probably right. I reminded him of the Sunday night repair @ 8:30 pm & the cost $210.00 an hour. His tone clearly relayed that he didn't give a sh**,. He didn't seem to care and was totally unmoved by my predicament. So I arranged an appointment for Sat...to be continued after Saturday visit. 2 stars because the first plumber was a nice guy (Steve), but the problem isn't  fixed.
Cindy S.
Cindy S.
3/23/2017
I was grateful that I had a good plumber , Andy, Come out to fix the leak in our upstairs shower.  He was very honest and transparent about the problem.  He made sure that he did not leave the job until everything was working correctly.
Kenneth D.
Kenneth D.
9/13/2019
Had a problem with our drainage system. It had failed due to a faulty repair by another plumbing company done years earlier. Called a number of plumbers who could not do the work but they all recommended Letts. They were right with their recommendation. Letts did a great job. Adam and his helper Mikey came out and evaluated the situation. The anticipated work was larger then expected and would take a day and a half to finish. This was a half day longer than expected and the work would have to be rescheduled because of the additional effort. We were very disappointed but authorized the work to start that day. Adam need additional supplies and left to get them. Upon his return he said he thought he could reduce the work by taking a different approach. He was able to make the complete repair that afternoon. Adam and his helper were excellent and did the job in less time and less money. Would highly recommend Letts.
Gary F.
Gary F.
3/28/2018
These guys..Fred and Demetrius where off the chain with attacking the problem and handling it..cool guys to boot
Elena T.
Elena T.
1/13/2023
Wow! These 5 star reviews are SPOT ON!
First call to Lett's was because one of My mom's toilet was not working correctly. Kyle came out and looked at it. And he honestly said 'I can fix it, but with the labor cost to repair and the time it would take it would be much cheaper to order a brand new toilet, and have me come back and install it.'  Since the one that was in there was pretty old and outdated this sounded like a great idea. So we ordered a brand new one and a week later Kyle came out and replaced the toilet. He also replaced the faucet fixtures because there had been no hot water in that bathroom in 2 years. Besides the fact that he did an awesome job, Kyle was so nice to my mom who has mid stage Alzheimer's and Can sometimes talk incessantly. He was also very sweet to her super inquisitive kitties, that are her life. Thank you Kyle for your awesome job and your genuine kindness.
2 weeks ago my mom informed me that another toilet was not flushing correctly. Since there are 3 toilets in the house I told her I would make the call the following week since it was pouring rain and I figured they were busy. 2 days later I arrived and she told me that her other toilet completely overflowed all over the floor and it was a huge mess.  I'll save the gory details but it was horrible. I called Lett's again and thank goodness they had a cancelation because Andy and I think his apprentice Josh were there in an hour. They took one look and knew they had a job ahead of them. They determined that the outside pipes were so full and backed up, there were roots growing out of them. Causing 2 of the 3 toilets to be completely unflushable. These 2 worked their tails off getting the pipes open and running. They saved the day. Because I'm sure the working toilet would have been out of commission very soon. Some things you can't put a price on, so I more than expected a pretty good size bill for the work they day and it would have been well deserved. Imagine my surprise when the cost was under $200. They charged the cost of a service call. That was it. Wow is all I can say. Andy and Josh, just like Kyle were so nice, very knowledgeable and so easy to work with. I can't recommend this company highly enough. Needless to say, we'll never use anyone else.
Steve W.
Steve W.
02/03/2018 12:00:00 SA
Outstanding service!  We needed a new gas line installed for a fireplace and contacted the guy Capo Fireside recommended. After getting the estimate, there was zero communication from him despite many calls/emails/texts.  After waiting 2 months, we finally gave up and called Lett's, who was fantastic at communicating with us.  Tim Givens immediately came out, gave us an estimate, found a better way to install the a gas line and even gave a better price than the other guy! Tim put in the gas line and was extremely professional & conscientious; he even set up the fireplace insert and cleaned everything up for us.  Save yourself a lot of time & frustration by going to Lett's Plumbing!
Elisabeth M.
Elisabeth M.
12/23/2021
Sewer line was blocked.  Appointment was scheduled and Joe arrived on time as scheduled.  He had all necessary equipment and efficiently cleaned out the line between house and the street.  He cleaned up the area afterward.  He completed the job and billed for one hour.  We are very satisfied with services provided by Lett's plumbing.
Michael M.
Michael M.
8/20/2022
Very quick to contact and schedule the work. They were upfront and honest with their fair prices. Will definitely be calling them back for any other needs!!!
Tre M.
Tre M.
12/10/2015 12:00:00 SA
Found Letts reviews on Next Door and on Yelp.  I agree with the reviews!  Letts was great.  He was quick, efficient and friendly.  Steve did a great job and we will definitely be recommending this company!  Thank you for a stress free service!
Chris E.
Chris E.
2/13/2012
Came a few hours after I called. Stefano hit the problem and all was well. Came back a second time later in the week at no charge to hit it again. So far, so good!
michael g.
michael g.
1/22/2019
We now live in Lafayette and the first time we needed a plumber, we used Letts.  They did an outstanding job!

Over the last 20 years living in the Bay Area, we've had too many experiences with Plumbers.  And Letts is our single best experience.

They respond in a timely, professional manner. We've seen one of their plumbers, John, twice. He arrived on time, listened to us to clearly understand what needed to be done, worked fast and efficiently, went out of his way to find exactly the right part replacement for an out of date part ,and finally explained exactly what he had done.

There are probably a lot of competent and good enough plumbers in the area but  if you want absolute confidence, choose Letts and ask for John.
Lili L.
Lili L.
5/31/2022
This is our second time using Letts and we'll never go anywhere else! Sheldon is so professional, knowledgeable and truly loves figuring out how to get our plumbing in order! We had him disconnect our kitchen island for a remodel, and we are having him back next month to install some new faucets in our master bath. We couldn't be happier with Letts Plumbing!
Christine P.
Christine P.
7/28/2019
We own some rental properties and occasionally things go wrong.  We've needed a plumber several times at different properties and you won't go wrong calling Shane Letts.  He and his team goes above and beyond!
Mark M.
Mark M.
09/09/2013 12:00:00 SA
Great service. Sheldon came out right away and fixed the leak we had in a copper pipe under the sink and outside the house. He even figured out the problem we were having in our hallway with water under the laminate flooring, which was coming from a shower faucet. He also gave a great price to install a gas line from the garage to our new stovetop in the kitchen. Lett's is definitely our new go-to plumber. Don't bother calling anyone else.
C S.
C S.
5/30/2021
Had a bathroom faucet replaced this week. Always a bit scary to have someone random come, but the guy they sent was friendly, professional and knowledgeable. Plumbing is one thing my husband won't touch, so it's nice to know I've decided this will be our go to reliable place to call!
Glenn D.
Glenn D.
07/02/2018 12:00:00 SA
We've used them twice and will use them again if needed. Last year we had water main issues that they fixed and today they replaced the water heater. Friendly staff on the phones and great work by the repair technicians. Thank you for the fast service!!
Judy G.
Judy G.
7/30/2021
Upstairs shower not draining well then the kitchen sink disposal started leaking. Letts plumbing immediately returned our call. The staff were on time, professional, and courteous. Most importantly they fixed our issues before the damage got worse!! Adhered to Covid 19 regulations while doing their work. Definitely a company that we highly recommend to all!!!! Thank you Eric and team!!
M V.
M V.
4/30/2018
Andy just fixed our double vanity stoppage.  He also installed a couple of other fittings.  The appointment process was easy and Andy called before coming over.  The quality of work was very good and he cleaned up after the work was over.  Finally, there were no surprises on the price.  Their hourly rates are fair and reasonable.  Will definitely recommend Letts Plumbing.
Joseph B.
Joseph B.
1/14/2023
Our toilet got plugged at about 4 am and as soon as we could we put a call to Letts plumbing and they answered right away.  Had to pay holiday rates due to Martin Luther King holiday but we had to get it done.  

In about 30 minutes John showed up and went to work and 15 minutes later all taken care of!

It was WORTH IT....THANKS JOHN!

Joe B
Elaine D.
Elaine D.
11/07/2016 12:00:00 SA
Five stars for Letts Plumbing! Very prompt, experienced, friendly, and reasonably priced!

We needed to replace an old toilet, which involved a couple of phone calls to Letts Plumbing to coordinate ordering the new toilet, getting an estimate and scheduling the installation. Lindsey (office) always returned calls very promptly and courteously. We opted to purchase the new toilet ourselves locally and scheduled the installation for three days later (11/4).

Andy did a great job installing the new toilet! He arrived on time and it took him only an hour (below estimate!) to remove the old toilet and install the new one. He was very pleasant and worked efficiently - explained what he was doing, answered questions and made sure we were thoroughly satisfied. He even cleaned off marks on the bathroom floor left by the footprint of the old toilet! Highly recommended!
Kimba E.
Kimba E.
6/23/2021
Lett's Plumbing did an outstanding job !!!  Very professional, prompt, clear communication at all times on Phone and Email as well as great follow through. You're simply the Best - full stop.

Our first project  was a big water leak just outside the House on our Property - a foot from the Main.
Made an appointment, got the estimate and it all was fixed in a couple of days time. I was going to deal with the City and Paperwork but Amber rescued me after i finally had to concede and made that hassle simply go away. Thank you Amber (you're my Hero).

Our second project that had been handled by 3 other Companies prior (including Home Depot Referral to start) turned from a simple 2 Toilets install to having to tear out the Bamboo bathroom flooring after the new Toilettes slowly leaked. Letts Plumbing simply came and ended our Bathroom Nightmare.

I can't express adequately just how grateful we are to such an outstanding Team that clearly takes pride in what they do and know how to do it right,

What an incredible asset to our Community.

A big shout out especially to Sheldon and  Mickey!! The dynamic Duo that recued us in more ways than one, You guys restored our faith in the Plumbing Business again.
Ed M.
Ed M.
6/17/2016
We've called Letts Many times!  Tim has come out three times for different issues and has done a super job each time!

Highly recommended!
Lynn M.
Lynn M.
05/10/2023 12:00:00 SA
Our 12-year-old water heater stopped heating and we couldn't get the pilot light to stay on. We first contacted a different plumbing company that quoted us extremely high prices for repairs that may or may work, wouldn't itemize the parts vs. labor costs, and proposed a shockingly high price for replacement (over $4K). Letts came to the rescue! Within an hour and a half, Mike showed up with a new water heater and had it up and running in very little time. He was courteous, careful, neat, accommodating with questions, and had great attention to detail. This was a particularly bad time for our water heater to die, but Letts had us squared away in a matter of hours.  I can't recommend Letts (and Mike!) highly enough.
Sasha H.
Sasha H.
06/12/2017 12:00:00 SA
I am updating my original review (see below) to reflect that a company representative finally contacted me on Monday morning to resolve last Wednesday's miscommunication that I discuss below. Consequently, I am raising the review from 2 stars to 4 stars because I believe that, in the end, we reached a fair resolution. I am now being billed at the rate that the company had quoted prior to the appointment. I am now being billed, however, for 3.5 hours work (the original bill was for 3 hours of work) because I was informed that the plumber's GPS showed he was parked outside of the property for 3.5 hours (my original bill is for 3 hours of work). I was not sure how long the team was actually here, but I was not out to take advantage of the employees in this debacle and had sought a fair resolution, so I accepted the company's GPS reading.

My original review (6/7/16):

This review is not for the quality of work but for the company's ethics. Fred and a partner did an excellent job and appear to have fixed the dripping faucets and other issues which we sought to resolve by contacting this company.

My problem is with the fact that we were told that we would be charged $149/hour when we contacted the company for a non-emergency appointment to address dripping faucets. We asked specifically what the rate would be, and we were told specifically that the rate would be $149 and that Dustin would be dispatched to us for or appointment. Since this was a competitive rate, we agreed to the appointment. A day or two prior to the appointment, we were asked to provide photos of the faucets with issues, presumably so that the plumber could show up prepared, and we complied.

While we were told Dustin would be our plumber, two different people, neither of which was named Dustin, showed up to the appointment, Fred and a partner. We simply assumed that there was a last minute substitution that somehow made sense to the company, and they went about fixing the issues in the house.

At the end, we were presented with a bill that showed the hourly rate as $199/hr. We asked about the rate discrepancy, and we were told that this was the rate. I did not think it was appropriate to argue with the plumbers about what the company directed them to charge us, and obviously they had not been privy to our discussion of rates with the company, so I paid the bill with the intention of discussing the issue with the company.

The next morning, I contacted the company.
Someone named Lindsay called me back and told me that she was not sure who made the change and that this change was actually in my favor because if it had just been 1 plumber, it would have been a 5-hour job and not a 3-hour job. This was a puzzling assertion because Fred did most of the work himself, and his partner spent about 30 minutes getting a part that was needed. I was also told that this kind of last minute substitution can occur due to plumbers' competency levels with particular fixtures and, therefore, I was charged the rate for two plumbers.

I am disappointed by this bait and switch. We have relied on this company before and had planned on continuing to do so, but this kind of conduct does not sit well with me. If we had been told up front that the rate could vary depending on staffing and given the range of that variation, that would be one thing -- and perhaps we would have gone with the company's competitor. Instead, we had made clear this was not an emergency, and the company quoted the rate as $149/hour and assigned someone to our appointment. Why am I now on the hook for a higher rate due to last minute staff changes that did not prompt any kind of communication with us regarding the change and the attendant substantial rate increase? I had no opportunity to decide regarding the higher rate; I had agreed to the lower rate and proceeded on the assumption that the rate I was expressly told about was going to be the rate I would pay.

Lindsay told me that someone else from the company would call me to discuss this, but so far nobody has, and it's been two days since I spoke with her.
R T.
R T.
08/02/2019 12:00:00 SA
I love Letts Plumbing.  Letts has done a ton of work in my home over the past 3 years... from small jobs to big.  Every time they have done it right and when they can, have saved me money.  They are hands down my go-to plumbing company.  Today, I had the pleasure of meeting the owner Shane for the first time.  He came out when another of his employees got pulled away for another job.  Boy, was I lucky.  He was able to access the problem and fix it quickly.  During his time at our home we got to chatting and he was a wealth of information and provided me with some much needed advice and guidance for a future bathroom remodel.  At the end of it all when I was about to write him a check he said You don't owe me anything, you know why, because I am the owner and I can do that.  When I tried to insist I pay him for his time, he explained that the job only took minutes and was a matter of a screw.  Now come on, who does that!  To me it's just another example of why Letts Plumbing is such a quality company and most importantly one that you can trust and that cares about their customers.
Sara j.
Sara j.
09/06/2016 12:00:00 SA
For several years I have called Letts plumbing for various problems with my house and my rental.  I would not call anyone else!  From the first minute they answer the phone you know that they value customer service and will do anything to accommodate you.  Every person they send is professional and knowledgeable.  In addition to the expertise, most of the employees have worked for the company for a long time and are happy, paid well and have medical benefits for themselves and their family (this means a lot to me).  The cost is fair and reasonable. This is an outstanding company.
Mark N.
Mark N.
9/18/2020
Just had Dustin out. Replaced kitchen sink and re configured the plumbing pipes. True craftsman. Thank you!
Lucy M.
Lucy M.
4/17/2018
I have used Letts for a number of years and have always been happy with the results and today with Fred was no exception.  He explained and showed me what to do with my problem if it should happen in the future, was professional, thorough and informative in a friendly, polite manner and quick!

Lucy M.
Heidi H.
Heidi H.
1/13/2021
Found our water heater pilot went out last night due to a leak in our 14 year old gas water heater. I reached out to Letts this morning and they came over before 9am! John and Mikey were very friendly, had their masks on and took care of the water heater replacement quickly. We're all set now.

Highly recommend!
A N.
A N.
05/05/2019 12:00:00 SA
Called them to fix an urgent leak in my bathroom, came exactly on time, my wife was home at the time, when I came back I had some questions about the bill, got a call back with all my questions answered by the supervisor, called them again a week later for another job to fix my shower's drain.
Very professional with reasonable prices.
Maria R.
Maria R.
9/15/2020
If you want an AMAZING plumbing service, Letts is the company for you! They were awesome from start to finish. Showed up with mask and protective gear in the time frame promised, were friendly, professional, and got the job done!!! This time our plumber was Joe, he was great! Have had other Letts plumbers in the past and all have been consistently wonderful. Can't recommend them enough. Great family run local business!!!
Sharene R.
Sharene R.
03/03/2011 12:00:00 SA
I have used this company twice.  The first time about a year ago with a major leak in the kitchen which flooded the family room and the second time last week for a leak in the bathroom.  My house is built on a slab and, of course, the leaks were there.  They had to reroute the plumbing over the slab, etc., etc.  I know nothing about plumbing, and appreciated their explaining and guiding me through the process.   Very courteous and I like the fact that the employees have been with the company for years.  To me this shows stability as well as an employer that appreciates his employees.   I definitely recommend Letts Plumbing!!!!
Adrienne R.
Adrienne R.
07/02/2015 12:00:00 SA
This morning my shower was lukewarm, bordering on cold. I didn't have a chance to try to relight the pilot until around 2 in the afternoon because I was taking my kids to/from camps and swim lessons. When I tried to relight the pilot it was a no-go.

Envisioning the kids balking at cold baths, dinner dishes piling up, laundry hampers stuffed full of swim towels, and general household mayhem as a result of having no hot water over the long holiday weekend, I called a few plumbers recommended by neighbors but nobody had availability until next week. I thought about Little House on the Prairie, and how it would be possible to heat water on the stove...but unless I could drive a horse drawn carriage to shop at the Oleson's store it didn't seem worth the effort.

After reading Letts Plumbing's reviews here on Yelp, I called and talked to a real live human being after just a few rings. He took down my info. and the details about the problem and told me I'd be called shortly, and I was, just 5 minutes later on the phone with Mary who diagnosed the problem as a faulty thermocouple. Sheldon came to replace the thermocouple at a time that was convenient for me (after I picked up my kids from their camps) and we have hot water again. Affordably priced, prompt and professional. I couldn't be happier.

Now, for that nice long hot bath...after the laundry is folded.
Dean S.
Dean S.
1/31/2022
Just had Letts out to our home for the 2nd time far a new leak. This company ROCKS! Quick response - excellent service and reasonable rates.
Sangeeta K.
Sangeeta K.
05/02/2014 12:00:00 SA
Absolutely one of the worst most unethical company I have had the misfortune of dealing with.  Based on Yelp reviews I called this company to fix a leak in my bathtub.  Steve was supposed to be at my place between 1:00 pm and 3:00pm. He arrived at 4:00 pm. He then proceeded to tell me that the job was big and it would take 4 hours to do it and that I would need to reschedule. I asked if he would replace  a couple of faucets in the guest bathroom and he said sure he could do it in that time. He did not tell me that he would be charging $185 an hour for him and a helper. The person scheduling the appointment had clearly stated that it would be $135 an hour.  Steve and his helper arrived an hour late again for the appointment and then spend 4 1/2 hours replacing two faucets and a washing machine valve.  When I ask him why he was  taking so long he said that he told me that it  would be a 7 hour job!   Interestingly it only took him 11/2  hours to fix the leak in the bath tub which was the original job he was called for and for which he said he would take 4 hours. Basically this individual misrepresented to me that the job was a 4 hour job when it could have been completed in 1.5 hours.  I spoke to Shane about the number of hours I was billed for and Shane had Steve reduce the bill by roughly $300. When I saw the bill and asked why was the labor charge $185 an hour, Steve took the bill away and told me that I should take it up with Shane. When I called Shane, he said that he would call me back which he never did. Shane was aware I was going to be out of the country for two weeks and I needed this resolved right away. When I got back I had not received a voice message or a bill from Letts.  Two weeks after the incident, I got  a call from Don asking me why I havent paid the bill. I told him that I had not received a bill to date as the amount was still up in the air given that Shane was supposed to get back to me. This person wanted to come to my house to collect the payment. He represented that he was the owner only after I told him that I needed to speak to Shane about the bill and then began to yell at me because I complained about how unethically this whole process was handled.  I felt very threatened by this persons behavior and I was no way going to have this person come to my house.  What a horrible experience.
Latest update: Its been a week and I still have not received the bill. I called them to find out what's going on.  Last week I was being accused of not paying the bill that they had claimed they sent. Given the urgency of the message from Don and Shane insisting that they had sent the bill, I was expecting a bill in my mailbox in two days. Very poorly run shop!
Sue S.
Sue S.
10/10/2014 12:00:00 SA
Have had 2  occasions  when I have used Letts.  Great experience!   Sheldon  is awesome!!
Cheryl T.
Cheryl T.
1/28/2021
Helped me out with a leaky outdoor sprinkler pipe even though they are inside plumbing company. Took pity on me when I couldn't find a landscape company to do the replacement work. Went above and beyond by buying parts not in stock and coming out with in a few days.  Complete md all work within one hour. Great company!  Will use them again when needed.
Renee C.
Renee C.
4/30/2014
Absolutely one of the BEST plumbing companies I have ever had to call.  Phone is answered quickly and Mary is so polite and helpful.  My issue was a brand new water heater that wouldn't stay lit, Shane (the owner) came out and had the problem handled in about 15 minutes.  I've had to use them a couple of times, and they are the most professional, polite and caring plumbing company.  I will NEVER call anyone but them.  They are very knowledgeable, reasonably priced, courteous both on the phone and in person.  Fantastic people.
Sean G.
Sean G.
3/28/2020
I needed some plumbing maintenance work done on one of my rental units and my last plumber had moved away.
I was referred Letts by a friend and they were great.

Keith showed up on time (early even). Diagnosed my issue with the water heater and took care of the water line I needed run. He was also quite honest when he didn't know much about an inline H2O heater but said he could get someone else who was more knowledgeable to get back to me.

Overall, an extremely professional job done right at a fair price. I'll be using them again!
Laura S.
Laura S.
05/01/2015 12:00:00 SA
In the process of selling our house, we needed an emergency gas shut-off valve installed, as well as a couple other items that needed to be addressed. I called Letts Plumbing and Shane was able to fit us into his schedule the next day! Not only was he on time, efficient, and reasonably priced, he went above and beyond to make sure the work was done exceptionally well.

I will NEVER go to another plumbing service. Letts has made a loyal customer out of me!
Mj B.
Mj B.
4/22/2017
A cheerful and knowledgeable young man named Fred came to our rescue this weekend! The company was responsive and the work was efficiently and expertly done. We will call them again for sure!
Jasmine P.
Jasmine P.
03/01/2017 12:00:00 SA
They were awesome! They came within 20 minutes of us calling, fixed the problem and that was it! They are extremely fast and efficient. John and Dustin helped us. Great job guys!
Tim S.
Tim S.
02/12/2020 12:00:00 SA
Had Lett's come out to address some maintenance issues.  The plumber (Joe) called me ahead of time, showed up a few minutes early, and was friendly and courteous. He jumped in and fixed all my plumbing issues.  He worked efficiently and fixed problems that stumped other plumbers.  Great job at a fair price.
Maria D.
Maria D.
3/27/2013
Woke up to standing water in my master bathroom shower stall. Toilet not flushing and water raising. Not a great Tuesday (3/26) morning for my husband and I. My husband called three plumbers none of them called back. So I called Lett's Plumbing. The operator was professional and prompt. My call was eventually routed to Steve. Steve was very pleasant and motivated to fix the issue! Told me right off, how much it would cost. Dealing with plumbing issues is no joke. He fixed the problem and managed to fix the leak behind the washing machine too! Great job Steve! Defenitely telling my family and friends about my above and beyond outcome!
Ashlee S.
Ashlee S.
11/11/2013 12:00:00 SA
We had Steve today as our technician, he was in and out in a hour. Great customer service and he was very clean. Explained everything In detail. We will be recommending letts plumbing to everyone! Thanks again!!
Melly L.
Melly L.
11/20/2022
Can't say ENOUGH good things about this place. We had a gas leak in our 1920s home that PG&E determined. I had 2 plumbers come out, no one could find the leak, no one willing to tackle my under the home 1930's pipes, 'nothing I can do til monday' attitude....meanwhile my family with kids and 6 pets all went without the ability to cook, run the heater and have hot water since Thursday morning. Letts came out VERY quickly after they were called by my landlord. It was already dark outside. Patrick was our technician. Not only did he find several leaks, but he came back out this morning (Sunday!) to finish more leaks found under the house. He was a true professional, worked hard and handled business. He went where no others dared, my under house crawl space, with no change in demeanor. PG&E just left my house, where they verified the repairs were done perfectly and now my house has hot water and heat again. It's been a really difficult last few days and Letts really made our solution possible. I HIGHLY recommend this company, and you're super lucky if you get Patrick!!
Greg M.
Greg M.
06/01/2016 12:00:00 SA
I had a piece of PVC pipe crack that ran into my lawn irrigation system, and it was leaking a pretty substantial amount of water right next to our home's foundation. They came out in very quickly (45 minutes) and fixed the problem in less than an hour. The two plumbers, Tim and Andy I think, we're great guys and a pleasure to work with. I'll definitely do business with them again.
Sandra D.
Sandra D.
12/09/2016 12:00:00 SA
From the time you call for an appointment they are responsive and keep their word. We were also able to get a non emergency appointment quickly .

The plumber that came to our house checked in several times prior to arrival & then again on his way over. He even wore shoe covers!

Two minor sink problems were fixed quickly by a very friendly efficient guy. Impressive !

I will not use another company. They have earned my business as well as their many yelp reviews. Keep up the good work! Customer service is dying these days, but not with your company!
Scarlett D.
Scarlett D.
05/10/2019 12:00:00 SA
Eddie was professional, explained what he was doing, was courteous, and fixed our problem lickty-split! And by lickty-split he fixed in 32mins.
Todd B.
Todd B.
4/30/2019
Project: New Tankless water heater install

Make & Model: Takagi T-H3S-DV-N (High Efficiency Condensing Water Heater)

Comments: I needed to replace my tank water heater with a tankless model in order to accommodate a new HVAC system I am having installed. Learned about Letts through General Plumbing in WC. Owner Shane visited to inspect and provide a quote. Very knowledgeable and didn't not try and sway me away from the Takagi which I intended to purchase through Supplyhouse. Letts is a Noritz shop. Shane even agreed that the price through Supplyhouse was very competitive and I should go for it. Install team arrived on time, tackled the job efficiently, and left a clean work area. Final install cost landed in the quoted range with no surprises. I had Letts handle the permitting as a convenience and the work passed CoCo county inspection without any complications.

While this project was expensive, I was happy to pay top dollar to have the unit installed by trusted professionals. I knew I had made the right choice when the county inspector said,very nice work.
Jim S.
Jim S.
08/09/2021 12:00:00 SA
After waiting more than 40 minutes after initial call to request emergency service still have not received a call back from any technician call the number again and explain to them since it's an emergency I would like a call back with an ETA if they can't do that that's fine I will call somebody else it's now been 60 minutes and still don't know if anybody is ever gonna call me back.
A simple he's on a call now and may not be able to call you back right away would be sufficient but being kept in the dark is just plain stupid. Letts was my first choice as there's many happy people on next-door and other areas I'm not sure how that's true if they can't return the phone call apparently emergency service means whenever we get around to it will give you a call and let you know when we're coming but it might not be today. Update after a second call in for emergency service still have not received a call back why answer the phone for emergency service if no one is going to respond or call back. It's now been more than 2 hours
I will never call these idiots again and I will tell all about how I was treated.
Apparently the owner has no clue what occurs after hours. If so fix your ad if you don't respond to emergency work then delete it from your ad
Tav G.
Tav G.
09/03/2020 12:00:00 SA
I was blown away by the fast response from Letts Plumbing. At first I thought plumbers would be hard to find and deal with since in California they like to randomly close businesses that doesn't fit their agenda. To my luck plumbers are still essential to the citizens of California and we are graced that our government would give us the honor to have working plumbing in our homes. Letts plumbing fixed my plumbing right away. The guy that came to my house was properly geared to deal with covid, he had a mask on so it shielded him and my family from any potential covid outbreak.
Brooke S.
Brooke S.
4/14/2021
No one has time to wait around when your toilet is backing up! I called Letts, and they were at my door in less than an hour. No price gouging either - Steve was fast, friendly and fixed the problem for a very fair price. I highly recommend them!
Chris W.
Chris W.
8/20/2015
I've used Letts for a gas line installation, sink plumbing and stovetop connection.  All with great success.  Shane and his team have the type of customer service model that all forms of client service should follow.  Friendly, prompt, helpful and highly professional.  It's very comforting to know this team wants to help you save money and do the best job possible. Without hesitation I would recommend Letts for any plumbing needs.
Jonathan R.
Jonathan R.
09/11/2015 12:00:00 SA
I normally never give reviews on Yelp, but I had such a fantastic experience with Letts Plumbing that I felt compelled to hop on and write a review. I own a first floor apartment with people above me and a shared wall. I noticed a small leak from my bathroom ceiling a couple months ago. The owner above me had a plumber come out because I thought it was an issue with his apartment. The plumber did his inspection but said he did not find anything and the conclusion was that the bathtub or toilet must have overflowed and caused some water to leak through. The leak had stopped, so I didn't think anything of it but fast forward to now a couple months later and I have more water leaking.

This time I gave Letts a call and they had some technicians out the next day. Tim and Dustin did an awesome job. They did an initial inspection of my apartment, as well as the apartment above me and the one we share a wall with. When they didn't see any noticeable issues they proceeded to the next thing that they thought might be causing the problem. They kept going until they finally found the source of the leak. Throughout the whole process they did a terrific job of keeping me informed and explaining to me what they were doing and what was causing the leak once they found it. I really appreciated the effort they put into finding the problem. They seemed to really know their stuff and did a great job in what I thought was a complicated issue that involved multiple living spaces. I did not meet Shane but in my opinion he's doing a great job of hiring the right people.
Jessica A.
Jessica A.
08/04/2021 12:00:00 SA
These guys were referred to me a few years ago by a retired plumber when I had a leak under the house.  They were able to accommodate me within a day after I called them and I have been using them ever since. They are professional, knowledgeable and friendly.
Michael S.
Michael S.
04/05/2012 12:00:00 SA
We have been using Don Letts for years...now his son's have taken over!
We were selling our house and the SHADY buyers agent had a non-english speaking plumber who I am sure had no idea what he was doing tell us that ALL of our pipes were defective and WE would need to replace ALL the pipes!!!
This was communicated to the potential buyers and the deal was almost OFF!
We called BS and called Letts(our plumber) He gave us (and the buyers) a EDUCATION in defective pipes! Their knowledge of anything plumbing is INCREDIBLE!
I would trust these guys with my kids! They are terrific! In a very greazzy, shady, sometimes un-trustworthy business...The LETTS crew is the BEST in the business!
They are there to help, and serve you!!! Not theirselves!
John M.
John M.
11/02/2014 12:00:00 SA
Excellent work installing our new dishwasher! Plumber was on-time, price was as quoted. Shane and company have done much work for us in the past including a recent major main sewage line in the street that our cable had cut causing unknown / un identified backups for years. The cable company finally admitted to it once Letts cut into the pavement and showed them the cut.  No poop in the front yard anymore!!!
A. Christina S.
A. Christina S.
6/21/2022
I called on Monday night because I could not get my showerhead to turn off after some homeowner DIY projects I decided to take on. I was able to turn off my water, and spoke to the on-call technician, in an effort to save a few hundred dollars, he suggested I call back in the morning at 8 AM. Around 7:50 in the morning, they actually called me! And said they could get somebody out to my home between 8 and 9 AM. What a relief! Technician who arrived, Patrick, was professional, patient, and knowledgeable about everything. In addition to fixing my possessed showerhead, he installed a new toilet for me, fixed a valve I had broken on the outside of my house, got my sink to run better pressure, and even replace a flange on my other toilet! I kept throwing things at him as I remembered more problems I had, and he kept fixing them. On top of that, they do not overcharge me and I think their prices are amazing. Highly recommend them!
James M.
James M.
02/01/2019 12:00:00 SA
True professionals! Always able to come to your home quickly. The will not try to add extra things to charge you for.
Kristen L.
Kristen L.
2/20/2018
Around 2pm today, I saw that my upstairs bathroom was leaking through my downstairs ceiling ... two days before I was to have family as guests. I called Letts, having used them before, and they asked if it was an emergency. I felt it was (drip drip drip), so they dispatched Sheldon and Andrew, who, as luck would have it, arrived about 90 minutes after I called. It was a leaking seal, but when they tried to turn off the water to the bathroom to replace it, they realized that valve on the shut-off had gone too, so they replaced both. They were super efficient and clear in explaining everything to me, and I cannot recommend Letts enough. The two times they've come, they've been an absolute pleasure to work with. THANK you, Letts, for coming so soon after I called!
Alexander N.
Alexander N.
12/21/2020
Used Letts couple of times now and both times got a fast, professional and competitively priced service. First time they helped diagnose the issue (but ultimately the original contractor had to fix it) and second time they did installation for faucet and sink.
John M.
John M.
2/21/2016
I finally got fed up with a 20+ year old inefficient toilet and decided to replace it.  After looking into purchasing a new model on my own I contacted Letts about installing it.  It turned out they were ready to supply a first-rate toilet, a Toto Entrada, and take care of removing the old fixture for a reasonable price.  I'm very pleased with the result.  The delivery was just as scheduled, the plumber was friendly, the work was completed in an hour, and everything was left in perfect condition.  And...best of all, the toilet works really well!  I've used Letts before and this experience confirms my high opinion of their work.
Tyra N.
Tyra N.
10/26/2016
Had to get a shower handle valve replaced.I had called another company originally they were a no show twice and when they did finally come they quoted me a price 3 times what Letts charged me. when I said no they dropped the price in half (still more then what Letts charged) immediately which made me question their integrity. They then told me that they couldnt do the job they were just their for an estimate and i would have to reschedule for the actual work. Anyway, I called Letts for a price quote they were able to give me a rough estimate over the phone. They showed up on time, gave an official price quote that was reasonable and on target with their rough estimate.  They did a great job and we're very professional. Hopefully I don't need a plumber in the future but if I do I will be calling these guys again!

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