So let me be clear here... if you are a new customer and ask about the 10% discount mentioned on the website make sure it's from the get go.
Artin did nearly $2,000 worth of electrical work for us replacing outdated lights. He worked long and hard changing all of the lightning in our house over the course of a day. The instillation appears to be done well, thus far.
I would have given a 5 star review if this is where things ended. I had additionally asked that he change 2 light switches to make them dimmer switches, which in his words was easy. In fact, he did that in 20 minutes with the switches I purchased while I ran an errand.
He sent my husband the invoice (while still at our home). I asked about the 10% discount and he then stammered asking if it was here on yelp or the website and then told me he had installed the dimmers as a courtesy, so that takes care of the discount. What a courtesy!
So, in lieu of any discount I paid $100 for each dimmer to be installed. Right. [As an aside : Amazon gave me the option of having up to 3 dimmers installed by a licensed electrician for $100 total when I purchased the switches.]
It's not even about they money (which wasn't really a small amount), but the principle of it. Don't state there is a new customer discount offer if it's not honored. Additionally, we paid by cheque on the spot to save him the 3% credit card fee - per his request (another $60 in his pocket)...if it's not going to the credit card company where does it go? To him.
The work was done, but the character judgement at the end of the transaction will make me avoid referring business, so I hope that's worth it.
Edited to add : Yes, we initially called regarding 2 lights, which is somewhat relative. Artin came to our house and put in a very sterile cold light that did not match the rest of the warm lighting and put out more light (being an updated LED). He said we'd likely have other issues with the lights over time. I trusted his professional judgement.
I asked for his pricing and did ZERO negotiating, besides asking if his quote was for the lights and labor, which he assured me it was. I told him I'd consult with my husband and that we'd likely hire him to do the job, because we wanted it done. He was also one of the first to respond, which is why he got the job. I never asked for anything besides questioning his website's offer, which he didn't honor. Instead he said it would cover the dimmers that he did as a courtesy, which means I paid $200 for 2 dimmer switches. Lesson learned.