Maura N.
01/07/2017 12:00:00 SA
We had a fifteen-year old under-cabinet halogen light plugged into an electrical outlet in the kitchen (tile backsplash). The outlet had a loose wire which, after being fine for twenty years, finally gave out. The outlet was original to the house (1997). The outlet overheated and melted down, incidentally, when no one was around to see the flash or smell burnt plastic. While we know rudiments of electricity, this meltdown was beyond our knowledge and we felt we needed an expert electrician's opinion and treatment. We shut off that circuit at the circuit-breaker box. I felt very anxious on how bad the damage was, and was it likely to happen again.
We left a couple messages at JET, and within a few hours, they called back. We made appointment for the next day. Rick came out the next day (a Saturday). He clued us in what had happened, and fixed everything. The meltdown was a fluke, and did not extend past the outlet itself.
Rick took the outlet back to the office. He said he wanted to show it around because he had not seen an outlet melt down that badly in a long time. He said that it could have been worse -- we were lucky but in any case, such a meltdown would not have burned the house down, even if it had happened with an outlet set in drywall. I can rest easy.
That said, as an aside, halogen lights get very hot, are obsolete, and are a fire hazard. We are going to remove all of the halogen under-cabinet lights and replace them with LEDs. Electricians are correct in steering customers away from halogens for under-cabinets. Use LED or fluorescent!
Over the years, this is something like the fourth time we have needed an electrician where we have called on JET. Each time, JET has been very good.
Recommended. Five stars (*****).