Honrath & Stacey Plumbing & Heating

I absolutely love this company!  I moved into my house in February. I have had only 4-5 mins of hot water. It has been a really difficult transition with the rental agency. When Joey showed up with his cousin today it was like a Christmas miracle. They knew the water heater needed to be replaced and same day had it installed. I have never been so happy to take a shower. I was in tears today to just to have a warm shower and not have to jump out and freeze. I cannot thank you both enough. Not only are these guys efficient but they are friendly and great at communicating the issues at hand. Thanks again I appreciate all the hard work done today.

Our hot water heater was giving us vast problems.  I gave Joey a call and he came out the *next day* and installed a brand-new American Standard hot water heater.  He and his assistant are real nice guys.  And quite knowledgeable as well.  What I like is within their busy schedule they make time for you.  Several other plumbers I have called are booked up for days.  Joey is always there the same or next day.

The other good thing is if I need plumbing parts, Joey knows a lot of great places to go that are very helpful with their customers.  He does not refer Home Depot (I personally don't care for that place).  But he does refer you to great suppliers if you need parts.

Thank you!

Heater was broken for months, house was freezing!  They came, gave me a very fair quote for a new central heating unit, scheduled it quickly, arrived on time and installed it quickly. Super happy and satisfied with their service. They are really good and very busy so if you want a job well done at a good price, don't hesitate!!

They were amazing! We called them in the morning and they came to inspect and our heater system was fixed by 3 pm, the same day! Their communication was fantastic, especially when they were dealing with many different people as I wasn't there. Especially at a time when other companies didn't have availabilities for over a month - they were amazingly responsive! Highly recommended!

Came out to pump our basement when the rains came a year ago this time.  They were asked to come back to install a sump pump (which they recommended).  We were impressed when they came out within a day to get it out and a week later install the sump.  They did need prodding to finish tying the sump into the gray water drainage system.  They were going to service the on-demand hot water heater at the same time, but didn't.  We called and were told someone would be in touch, I guess we both forgot about it because we never heard back from them.

Called & was thrilled they could come out same day.  I told them this is a Hotel (I run a Hotel) & I was desperate to get the Hot water heater fixed before guest check in.  Was given time frame of 12-3pm, he took my number & would have the guy call me when he arrived.  Waited so as not to miss his arrival. At 3:34pm I called & left a message because no one had come.  Got a quick call back.  He says my guy was there & talked to some lady who didn't know what they were talking about.  I said why didn't he call?  You took my number & said you would give it to him.  The reply- I don't remember saying that- I mean yeah I took your number but I don't remember saying I would have him call.  Then he said I don't know what to tell you- we showed up & no one was there.  I said I haven't left all day so I wouldn't miss him.  Then he said We were confused because it didn't look like a house.  I said Right, remember, I said this was a Hotel & that's why I was so desperate to get your guys in today.  He said I don't remember you saying that.  Then the story changed to I don't know what to say, my guy got there & tried to call you but no one was there & no one picked up.  So now he DID try to call?  I said No he didn't call then he says He did because he sent me a screenshot showing he tried to call you at this number  I clearly understand now that not only are they not coming, but now he's just going excuse everything with I don't remember so OK, I'll play that game,  I said Oh!  Great, why don't you forward that screenshot over to me  He said I will.  Guess what didn't come (aside from them).  UPDATE: I got another call saying I wrote your number down wrong & that's why you didn't get a call.  Then I got the screenshot showing in fact, the wrong number. So, all misunderstanding is on their part but not a single offer of how to right this situation was offered.  No- Hey this is clearly on me, I'm sending someone over- I'm really sorry but we'll get this fixed.  Nothing like that. Now too late in the day to find anyone.

I couldn't figure out how to remove the filter on my furnace to replace it. So I spoke to Joey over the phone and he helped me out. I just want to say thanks. Now it's working great. I really appreciate that.

Joe quoted me $260 over the phone and then his partner showed up and charged me $160 just to look at the job. Joe came out and charged me $660 for a job (extending a pipe for a faucet on my deck) that took much less than an hour. I complained about the charge for a simple job and he took off $100 but still charged me $660. I feel ripped off and will never use them again.

These guys are THE BEST!!! They've done a number of jobs for over the last few years and they're always, prompt, professional, and they thoroughly explain everything. Highly recommended!!!

Excellent service each time I've called them. I will continue to call them first if I need any plumbing or heating services. Highly recommenddd.

Great service and didn't try to nickel and dime me as my project was pretty straightforward, pipe repair and kitchen faucet install.   I will call them again if needed.

My heater was not working properly it needed the control board replaced.  The plumber replaced it, It works great. He was on time and had a nice attitude. I would definitely recommend this company

PLUMMET! We really liked this company at first. But they messed up on each of the last three projects. Everyone makes mistakes, but the deal breaker was that Joey wouldn't admit to errors. First, an assistant named Jordan installed two shower cartridges backwards, leading to a major flood on our hardwood floor. (Joey claimed a hair clog in the pipes was the culprit, but why'd it happen the day after the shower repair?) Next, Jordan broke our water-heater door while installing a new water heater. (Joey initially lied and said the door closed fine when they left, which was clearly impossible. Then, he blamed it on the door being crappy.) I should have stopped there, but I decided to give Joey one more try, since my initial impression had been so positive. I let him install the water-pump system he and I had been planning for months. I insisted that he do the job himself, rather than letting his obviously incompetent (and dishonest?) assistant come and break more stuff. Everything was going fine, until Joey found and fixed a leak in one of the water lines going into our kitchen sink. So far, so good. But when he finished the job, the water pressure in the faucet was about one-third of normal. Joey said he couldn't fix it because the faucet was - you guessed it - too crappy. (It's only three years old.) Now, I am having to hire a new plumber and pay hundreds of additional dollars. Even if everything in our house is a piece of crap, as Joey claims, a licensed professional  should still stand behind their work and own up to their mistakes without getting defensive. Bottom line, if it's a straightforward job and everything goes perfectly according to plan, you might be okay going with Honrath & Stacey. But woe until you if anything goes wrong: It'll be your fault for having a crappy home.

Joey came right on time, very professional and gave good common sense advise. The cost was reasonable and very thrilled he solved my problem immediately!  My go to plumbers!

Honest, dependable and on time! What more can you ask for? We are so pleased to have selected Honrath and Stacey to replace our furnace. What we thought was a minor problem initially turned out we may be in over our heads and decided to go with replacing our furnace. After a couple weeks in the cold (no fault of Honrath and Stacey), our new furnace is keeping us warm just in time for the cold season and holidays! Highly recommend!

Once again, my hero Joey came through.
Just as it starts getting cold our heater thermostat went out. I replaced the batteries.. nothing.
Called in the morning and Joey was out that afternoon. Fixed it in a flash.
So SO grateful.
I tell anyone who asks, heater problem, call Honrath & Stacey.

Honrath & Stacey plumbing really blew me away. I was in need of a lot of work at my home. Being that it is an older home it was in need of a lot of updates. Joey the owner was really straight forward and honest with what we needed. He was able to do everything we needed in a fast and efficient way. Joey and Jordan were so helpful and what I appreciated the most was how clean they were, I never had to touch up anything after they left. Joey is very knowledgeable in what he does he was able to answer all my questions and concerns. So happy we chose your business to update our home!

After reviewing plumbers in my area, Honarth and Stacey got rave reviews from many of their clients.  After trying other plumbers, I decided to try a new one with good reputation.  Joey and Jordan came promptly and efficiently fixing things on my list.  They were cordial, helpful, and skillful.  I feel so good about this company and their work.  Their rate is reasonable and I am so glad to find a good plumber in my neighborhood.  Highly recommend them!!!

We have a lovely 'older' home here in the Bay Area that's had a few owners- some have treated the house well, others not so much.  With the age of our home and the myriad weird and not great things that have been done to our domicile over the years, we had to figure out a way to get a somewhat affordable heating situation going in our house after our last furnace broke and we went a whole winter using primarily space heaters.  Not again this year!  

We just don't have the money to centralize heating and re-do the whole system at this time, with the duct work and possibility of moving the whole thing into the upper crawl space from another company a quote of $50,0000!  

Horwath & Stacey- they both came out to look at the job & get an accurate quote and work on the project - was basically the most creative and flexible as far as brainstorming options with us and frankly not being judgmental of the condition of our utilities or - our budget.  We now have a gas wall heater cut into the plaster of our main entrance way that heats the main living spaces of our small one story home, saving us hundreds of dollars each month on electricity, and also thousands on the proposed alternatives.  

Long term I wish we could have come up with something more aesthetically pleasing, and even been able to just do the central heating thing, but honestly given this or no heat, I am so glad we have a cozy house this winter with a very functional thermostat and heater.

Joey was very nice to work with kept me informed and did not try to make unnecessary repairs

Had a backed up sink and our regular guy couldn't get to us for a week. I called expecting to be able to make an appointment for the next day or possibly day after that. I was pleasantly surprised to be told that someone would be out in about an hour!

The problem was even more complicated that I had anticipated, being a clog in a kitchen sink with a garbage disposal. It turns out that the problem was further down the line past the garbage disposal.

Not a problem, when one thing didn't work out, he calmly moved to the next and soon found the problem. Had to run to the truck for a few more tools, but problem was resolved in less than an hour.

Wasn't even charged extra for the last minute appointment, the cost was very fair.

Beyond doing the work for free (I kid, I don't expect people to come out and do the job without being paid), it couldn't have been a better outcome. Highly recommended.

Their work and team are excellent and they understand and delivery great furnace repairs at a fair price. SUPER responsive and easy to work with for emergencies and their integrity is excellent.  The tech Jordan was super knowledgeable and easygoing,  leaving us clear on status of our furnace, giving an evaluation of the quality and reassuring us that repairs were worth it. When warranty follow up was needed Joey the owner handled everything easily and performed follow up work quickly and only charged for materials. He made it easy for me to decide whether or not to buy parts on my own and made everything painless. I waited awhile to post my review and can affirm that the fix is still working great afterwards. I am happy to have a locally owned company in my contacts and will recommend them to anyone who asks!

Great and speedy service had him drill a hole through a 8 inch thick concrete wall for my business /customer bathroom vent fan did a great job.
Very accommodating since it had to be done during business hours highly recommend

Here it is over 5 years later - wrote original 5-star review 06/2014 and Honrath & Stacey (aka Joey) continues to deliver reliable, professional and personal service in meeting my plumbing and heating issues.  Looking to install a new forced-air heating system in the spring and without a doubt this company with its quality workmanship and after installation service will perform the job.

Joey is very professional and helpful and very easy to work with.  I highly recommend Honrath and Stacey.

HANDS DOWN 5 STARS. They are professional and easy to work with.
My heater finally stopped working, I called and set an appointment the next day. Joey came right on time and gave me a couple of way to fix my furnace and a quote for a new a one. Joey did not pressure me to purchase a new furnace, I appreciated his honesty and patience in answering all of my questions. I decided to purchase to new one. I called back with more questions and again Joey called back promptly. The installation was a breeze and Joey informed me if I filled out the warranty
online I would get more time, the company changed the serial numbers so I had trouble filling out the warranty, again Joey helped me and called back at least 3 times to make sure it went though. BRAVO JOEY KEEP
UP THE GOOD WORK, a very satisfied customer and would recommend them in a heart beat
Kathy Long

Joey at Honrath & Stacey saved the day for us again! Our heater died and we spent a very cold evening and following day. I talked to Joey in the morning and he gave me an ETA and called me with an update during the day. When he arrived (right on time) he was able to make a diagnosis and repair in less than half an hour. Second time we've used their services and we're very happy campers!

I called them in the middle of the winter when we discovered our heating system had died in the middle of a cold snap. We had called many HVAC companies and got quotes from the companies who responded. Honrath and Stacey did not give us the lowest quote, but what won me over was there responsiveness. I called on a Thursday morning not expecting to get a response until Monday, but they called me back that day and scheduled an evaluation for the next day and had a quote to me before Monday. The other companies took much longer responding to us and giving us quotes.

I didn't use Honrath because I had committed to another company, but was very impressed with Joey's responsiveness and helpfulness. I will keep them in mind in the future.

Easy to make an appointment- did a terrific job - cost effective solution.  Will definitely use them again!

i had both my water heater and furnace go out on the same night
no hot water and no heated air. It was friggin' cold too.  I called numerous  5 star businesses rated here on Yelp
and all were to busy to listen to my problem and told me the earliest appointments were a week away and that the problems were separate
issues.
Then I called Joey at Honrath He listened to my problem and  he knew
exactly what needed to be done, guided me through all the steps necessary to get both the water heater working and the furnace working via the phone. That is just about the best service one can get.
Joey knows his stuff, and I will be calling his business for any future plumbing or HVAC needs i may incur.
Thank you Joey

I have used Honrath and Stacy Plumbing several times. They respond quickly and do a great job for a reasonable price. As they handled several smaller jobs well I used them to remodel my bathroom and were pleased with the results .

I am the current owner of Allied HERS Testing.  The first time we tested one of Joey's installs he overheard us talking about the current record holder for the Duct Leakage Diagnostic tests we perform.  Under the current 2016 California State Energy Code Title 24 Section 6 a newly installed heating and ductwork project must be tested to verify it is only leaking equal to or less than 5%.  While the majority of the systems we test pass just under the 5% mark Joey's system passed easily that day (Please note that the United States has some of the strictest code guidelines for HVAC system installations worldwide and California has the strictest guidelines within the U.S.).  A couple of months passed and we received another request to test one of his installs. Upon arriving Joey had a big smile on his face and seemed eager to see the results.  His furnace and all new ductwork installation tested at 1.34% leakage!  It is our longest running record!  This goes to show the quality of work and pride Joey has...

My home is 100 years in age: for the better part of a year, I had age related and on-going plumbing problems: water pressure, ancient pipes, hot, cold, and colorful water issues, etc.

H&S answered all my calls in a reasonable amount of time;  all appointments were kept or changed by giving me alternate dates. What I especially liked were the  explanations of the problems:  what was going on, the repairs that needed to be made, and a reasonable guess at the price.  

Along with correcting all pressure water issues, Joey spent hours (with his father) replacing my prehistoric,  basement pipes.
I can now take an ordinary shower without be frozen and wash my hands knowing I'll get either hot or cold water.

I certainly would and have recommended this company to friends facing any plumbing repairs.

AMB

Called because wall heater would not turn on at a apartment I manage, pilot light was fine but would not respond to thermostat.  Joey called me back within 30 minutes, told him I tested the thermostat by connecting the wires and got no response from the heater.  Gave Joey the age and make of the wall heater, described the problem and what I've done so far, he walks me through where to find the reset button which is hidden near the top of the heater because he is pretty sure it got tripped on a windy or stormy day as a safety precaution and to call him if this doesn't work.  Saved me the service fee even though it could have been a very easy payday for him.  Other jobs performed in the past were timely and fair.

Not recommended. If you are vulnerable, needing assistance with a plumbing emergency, they will rip you off, as they did us.

I had a few plumbing issues that needed to be addressed, including a blocked hot water pipe and a kitchen sink drain that was regularly falling apart. Honrath & Stacey was responsive, professional, and reasonably priced. They quickly addressed all of my problems and they always showed up on time. I was very happy with their service and will most definitely call them the next time I need a plumber.

Needed advice on how to address a wall heater that was beyond its useful life. Honrath & Stacey inspected and helped me understand my options.

This is my second review just to say thank you to a company for steering me to PG&E for a free inspection of a heater. These guys filled me in a bit more on what might be involved and I sure appreciate it. I'll be back as needed!

We had a few small problems that needed taking care of in the bathrooms. Joey handled them smoothly and efficiently. He gave us good advice on how to fix them ourselves in the future. Also gave us some great advice on our heating system which could save us a couple of thousand dollars. He was on time, knowledgeable, and rates were reasonable. It's good to know someone local we can call on when we have a problem.

Our water heater went out this past weekend, called affordable water heaters.They sent out a technician and he gave me an estimate of 2800 dollars. I told him that I googled competitive prices and I found prices around 1300 or so..He said, OK, Let me call my boss, his boss said, OK we can do it for 1300...what kind of business is that??? Joey from Honrath was respectable, honest and did the job for 1100, very promptly... Extremely happy doing business with our local plumbing guys and I highly recommend Honrath and Stacey for your plumbing needs...

Great professional service.  I had to change my appointment date and time and they were very accommodating and Joey was on time, courteous and great about explaining what was wrong.  I definitely recommend them for your plumbing and heating needs.

Family run plumbing business (since 1970).  Honest, reliable, friendly, with excellent work at a reasonable price.  Among other things they fixed a leak in my upstairs bathtub drain which turned into a big job because they had to cut a whole in my kitchen ceiling on the first floor to get to the pipe.  Highly recommend!

Awesome company. Honest and reliable. Joey did a great job. We are very satisfied. Thanks Joey for making a visit from the plumber simple and stress-free.

Honrath and Stacey is a great company.  Their pricing is fair and they don't gouge. They have been our family's plumber for 5 years or more and they never disappoint.  They have installed our wall heaters, water heater, and new toilets, besides fixing major clogs and other plumbing issues.  They are prompt, polite, knowledgeable about their craft, personable and have a  lighthearted,comfortable manner.  They have never failed to lessen my anxiety when a plumbing problem arises and I think that the world is going to end.  They simple say, Oh, we've seen this before.  We'll have you up and running in no time!  They were even honest when it came to advising me about switching from wall heaters to central heating. Jim told me that for a house my size that it wouldn't be economical, nor would it add any efficiency, since it would heat room that I wasn't in.  I was ready to hire him to do the job, but he cared more about being honest and saving me money.  With that said, I would be extremely confident to recommend this company to consumers and businesses. They are the best!

Paid $110 for incorrect information about my existing furnace repair.  Thank goodness for the requisite 3 estimates.  The second company, El Cerrito Heating and sheet metal made the repair quickly and professionally, and I was not faced with having to replace my existing furnace.  Now my unit is quiet for the first time since I have had it!  Good for another 10 plus years at least!

I was extremely satified with the quilty of work and effort that Joey, the plumber, had put into my kitchen faucet and drain. Never will call anyone else, these guys are great. Fast and respectful.

I am managing my friend's house in Hercules, CA and we had a leaking problems. It's a two story single family house has been built-in almost 8 years now. Somehow, tenant reported kitchen ceiling is leaking. I called MR. HANDYMAN but they did charged $600 for silicon jobs of bath tub but still we had leaking problems. So I called them again. They charged me $170. We had a arguement for a week. Finally, they didn't charge me for 2nd job. Anyway, I contacted contractor, they estimated $3000 for pipe work. They thought we had a broken pipe. I found Honrath & Stacey plumbing from the google web so I arranged for estimation. They came, did replaced bath spout only. OMG! no more leaking problems any more and they charged me only $210. It's not about the money. It's about their knowledge of their work and honest. They did exactly what they can do and charged me reasonable price. I will be their regular customer from now on. You are not going to disappointed! Trust me.