Craig J.

3/16/2023

Our water heater died. I got an onsite estimate at they were able to schedule us for the next day install. Installers were very friendly and professional. Office personnel was understanding and very helpful.

Thanks for the great work!

Samuel L.

04/12/2022 12:00:00 SA

Had WHO to install a Rheem water heater in May 2015 but water leak happened days ago ( I think I am out of luck to get a lemon one? ). WHO sent Chris to take care of this case.
Chris explained the issues in detail, and try the best to get a new one in a reasonable price. The whole replacement went well , Chris provided quality work , checked every single connection in detail. Thanks

Steve D.

06/10/2023 12:00:00 SA

Leaking water heater replacement in multi level building in SF. The phone call was easy, knowledgeful. Have your model # handy. The install tech took half the day, made an adjustment to ducting based off safety concern of gas ventilation. Agreed with my Google search, +1. Extra effort to address a specific concern I asked about. The cost was above range they provided, went higher along the way, hence 4 star. If I had a breakdown of adders and not hand wavey billing, 5 star would have been achievable at same price. Experience was low stress once I saw the work underway and people weren't chasing Yelp review (past experiences with other plumbers).

Joseph C.

7/27/2023

Great and rapid service! My water heater was leaking, so I called this company early in the morning. The service technician, Alex, was at my house just 30 minutes later. He replaced the water heater with a new unit in just over one hour.

Sanjay P.

7/23/2023

We had our new water heater installed by WaterHeatersOnly (WHO) in 2019. Couple of weeks ago we noticed some rust build up in a pipe's T-joint connected to the main tank from the water source. Normally this should not happen this soon after a new water heater installation. I called WaterHeatersOnly and talked to Dave who assigned the work to Jim. who came within couple of hours and replaced the whole thing without charging anything. I truly appreciate a great job Jim did. Jim is quite knowledgeable and explained me everything clearly. We are quite satisfied with the work. I will highly recommend WaterHeatersOnly!! Keep up the great work WHO!

Alex K.

3/13/2023

Old water heater leaked so I finally pulled up papers from the pocket on the side and found that it was installed 14 years back by this company. There was an alternative 2x cheaper - buy a heater from the big store everyone knows or pay the price for the same brand (which really worked). So I decided to proceed with the second option. Our installer (Lucas) did a great job of pulling away the old heater and installing the new one (so far everything works fine). He also was patient enough to listen and answer my questions which is a separate thanks.
Just one question is bothering me - why they gave me the estimate price in the range from X to (X + $500) and the price Lucas gave me was the right side of the range without options. I mean I'm not a small boy and don't believe in miracles, but still feeling like I was a bit fooled.

Sharon C.

5/25/2023

Water Heaters Only installed a water heater at my home, on May 11, 2023, in San Ramon, CA. Wesley Cramer was the Specialist.

Wesley did a great job. He explained everything that he was going to do and why it was being done. He advised me about the extended four (4) year warranty and what the cost would be. I asked him his thoughts on adding the warranty and what he would do. Then he allowed me to make up my own mind. I would give Wesley five (5) out of five (5) stars. He did an excellent job. He was very professional and also personable and made sure everything was cleaned up after he completed the installation.

You should be proud to have an employee like Wesley working for you.

Munji R.

4/24/2023

Update. Unfortunately, I later found out i paid thousands of dollars more than I should have on this job, in addition to everything else that happened. My advice is to shop around before you pick a plumber to work with (something I failed to do on this ocassion).

The installation of the water heater was fine and I have hot water. However, something I wished I'd taken more seriously before I went with this company, is that they mean it when they say 'water heaters only'. If something goes wrong, (as it did for us -- no water out of our kitchen faucet immediately after water heater replacement) they couldn't help. I had some back and forth with the company which ended up not resolving things. I paid another plumber, who came out and did an excellent job fixing the issue with the kitchen faucet. In the end everything is fine.

I don't like writing negative reviews, but passing this on in case it is helpful to others.

Again, nothing wrong with the installation or the water heater itself. So far so good.

Kar Y.

4/13/2022

Great experience with Water Heaters Only and super impressed with the work done by Alex B.

Our water heater leaked into downstairs neighbors condo. It's more than 10 years old so it was overdue to be replaced.

Our water heater is connected to a central air heating system so not many plumbers can do this type of work and the heater is not common. In the past, I have had to call numerous places to get a specialized plumber and ensure that they had the heater in stock (Bradford White).

Got some recs from other neighbors in our condo complex and many recommended Water Heaters Only. The rep that I spoke to on the phone was super calm, patient, and organized. He gave me a quote and a window of time that the tech will come. He also told me that the tech will pick up the heater and will call with an ETA from a certain area code.

Alex called and arrived very close to his ETA. Super nice, friendly guy but most importantly, he was very knowledgeable and skilled. He pointed out that the drainage pan was too small and wasn't lined up with the drainage so that's why it leaked into the condo downstairs!

So in addition to installing the water heater and connecting it to the heating system, HE also built a platform, solder some pipes, and connected it to the drainage system to ensure that it would drain properly.

This wasn't cheap but I felt that it was money well spent on excellent work.

Bille R.

04/07/2023 12:00:00 SA

Super responsive and friendly. Got an appointment the same day to have my broken heater replaced. Installer was professional and seemed to know his stuff.

Not cheap, but seemed reasonable especially for the service and quick turnaround.

Jay W.

07/05/2023 12:00:00 SA

This is a review for Hayward ca. Location. They charge too much and estimate not free.

Mark W.

6/19/2023

Will G. was amazingly professional and competent. Easy going and super skilled. He has my highest recommendation.

Patricia C.

06/09/2023 12:00:00 SA

Our water heater was making a strange buzzing sound. loni came over and replaced our pump. It was better but continued to make a strange sound. They came back right away, replaced it with a different model and did their very best to remediate the situation. It works great now. We are grateful for their professionalism and honesty! Highly recommend them!

Liz P.

03/09/2023 12:00:00 SA

Our 20-year old water heater popped a leak and needed to be replaced. Dan came out to our house same-day, checked out the situation, and replaced our water heater right away. He was very careful and thorough, and explained everything in a detailed fashion. Based on my experience, I would readily recommend this company to anyone.

Ernest A.

7/18/2022

I meant to write this review sooner. This is from my experience in December 2020:

Loni from Water Heaters Only installed a new water heater for us and he was great. Super efficient, clean, and did really solid work. In case it helps others plan/compare, it was $2,125 total, including install and haul-away of the old water heater.

Recommended!

Shierei H.

03/10/2022 12:00:00 SA

Below is an update of my review posted a month ago.

WHO provided a customer relations hot line phone number after installation. I made the call to explain my situation to Mitchell. She contacted the manager Paul and arranged a polite and highly professional technician, Steve, to fix my issues. Steve replaced the corroded pipe, the shutoff valve, the FloodStop device with 1, instead of 3/4, outlets to match my pipe size, and also installed a 4-gallon expansion tank to avoid my occasional TP valve opening issue. These are all done free of charge to me. My new water heater now works flawlessly and I have confidence that it will last for a long time.

Stephen ..

06/07/2023 12:00:00 SA

I contacted Water Heaters Only when my water heater pilot light started to fail and needed to be re-lit every couple days. They replaced the pilot light and control assembly, fixing the problem. The service was quick, professional, and friendly!

A H.

5/29/2023

Great company. Steve came out to look at my water heater; he was friendly, arrived on time, was quick and professional. He explained what needed to be done, and made things better than they originally were. Highly recommend them.

Sheila B.

5/25/2022

Update -
Within a day or two, Water Heaters Only did contact me and promised to make it right. The project was finished this morning very quickly and the tech was super nice.
Thank you for the follow up.

N B.

3/18/2023

The main office/scheduling was a cluster. We set a window for the appointment, I change my work schedule around to make it work.

And no one shows up. No one even calls.

So I called them. They said that the tech was running behind but would be there later and call me before he came. Okay, no problem, stuff happens. I get it, I can roll with it.

No one ever calls. We're now well past the appointment window.

So I call them back. Now they don't know what's happening or where the tech is. So we set an appointment for the following morning. I adjust my schedule again to accommodate it. I get it, stuff happens. The scheduler assures me that the tech will be here close to 9am.

At 9:40, no one is here. So I call them and it turns out that the tech doesn't even start until 10am.

At this point, I'm looking for a Plan B and wondering if Water Heaters Only can be trusted. But, at 10:30, the tech calls and soon he's over.

The tech did a great job on the install and I'm very happy with his quality of work. He's friendly, efficient, and professional. All good there.

I'm pleased with the quality of work but disappointed by the lack of regard that the office gave me. I'd be 100% fine with someone calling me and letting me know that they need to reschedule. Stuff happens, I get it. But no communication at all? Water Heaters Only did not live up to their reputation for me.

Vasu I.

05/03/2023 12:00:00 SA

I contacted this company regarding repair to my gas water heater. Paul texted me right away and asked me for the model and serial number of the unit. I sent it over to him right away. He contacted me again after a while and said the burner is likely covered under a recall warranty and gave me the manufacturer number to call. When I called the manufacturer, indeed it was covered under warranty!! This company is most definitely knowledgeable, honest and very professional! I will most definitely be calling them again for service. Thank you again Paul.

Pauline T.

11/03/2022 12:00:00 SA

In October I needed my water heater replaced, called water heaters only as my friend referred them with flying colors. Came to the house with a replacement heater, same brand and model that i currently had, in case i was ready to have the heater replaced. Daniel, the water heater specialist was outstanding, he was friendly, super knowledgeable, did a great job, even explaining specifics as the job proceeded. Daniels work was flawless. Price was very reasonable. Very happy customer and would not hesitate to refer them to family and friends.

Ning L.

4/19/2023

We recently returned from a vacation to find our water heater rumbling loudly whenever we used the hot water, indicating it was on its last legs. We called Water Heaters Only and they were able to have someone out within a day to do a full replacement. In addition, they fixed several issues related to the original installation, and took time to teach us about the new heater, including how to do some common maintenance tasks. Shout out to Will for the great job!

Pat M.

05/03/2023 12:00:00 SA

Instant and honest help with a hot water heater, They responded to a request we had after a less reputable company tried to scalp us!

Joey L.

10/19/2021

I called WHO on Sunday morning at 7:30. The tech was here about 10:00 am. He told me what was needed and told me how much it would be. Doniel was as fast as he told me he would be. He was very efficient and left it cleaner than when he arrived!
This is my 2nd time I have used WHO. I'm completely satisfied.

Stephanie A.

08/10/2022 12:00:00 SA

This review has been long overdue. Back in February, We had our 19 year old Bradford White 65 gallon gas water heater spring a leak and desperately needed a new one to replace it. Just to let everyone know the days before that, we were experiencing discolored water progressively getting worse in color - the day of the leak the water was brown and smelled bad. Found out that it was the result of rust that had been accumulating inside the tank which eroded the entire inside and thus created a hole within that caused the leak. Another thing we would hear was crackling inside the heater while it was heating - this went on for at least a couple of years before this thing sprung a leak. It's because of the build-up of rust! So be forewarned....if you hear a crackling sound it just may be on its last legs. Anyway, WATER HEATERS ONLY came to the rescue with better pricing than another company I had called in the middle of the night. Dilemma was I would need to either go up in size to a 75 or downsize to a 50. The 75 would be a bit of a challenge to fit in our laundry room (and it cost a lot) the 50 I worried about not enough hot water! Well they offered a high recovery 50 which the other company never mentioned but would be near comparable to the 65 we had. And the cost was lower than the cost for the regular 50 from this other place. Well needless to say we went with their quote for the high recovery 50. All I can say is their service and response time was top-notch. The tech Steve B. Who installed it was friendly, positive, on time, and courteous. My husband was thoroughly impressed with his installation and he even took the time to clean up all the cob webs left in the ceiling and surroundings from our old water heater. The area was left cleaner than it was before the install. He even took away the old water heater!

Don H.

1/31/2023

I had used Water Heaters Only 11 or 12 years ago so I knew they were good but last week, when my water heater sprang a leak, I called them and they responded immediately. Mo Tau, the water heater installation tech, came out the next day. He was extremely personable, highly professional, completely knowledgeable, and made sure everything was done correctly. He double checked everything as he finished and left me with a smile on my face. You will be lucky if you get Mo when it is your time. I highly recommend him and Water Heaters Only.

Serena L.

1/13/2023

My 10 year old water heater has a problem. The pilot light won't stay on, even after replaced a thermocouple. I called Water Heaters Only and they sent out technician the next day to fit my schedule. John Aguirre is a great technician, very polite and professional. Not only he did not complain about my water heater location is above average height, he also explained about the extended warranty in great detail about what will be or not covered under warranty. Within 2 hours, John has completed the new water heater installation. I'm very pleased and highly recommend this company.

Joanne B.

5/18/2022

They installed a new, 40 gal water heater (est cost $1,700 for the water heater alone), no additional parts listed on the order, 1.5 hours labor (est cost $800) for a total cost of ~$2,500.

Labor cost of $800 for 1.5 hours of work seems pretty high to me.

Jeanne B.

11/11/2022 12:00:00 SA

Chris and Steve from Water Heaters Only were excellent. They did a high quality installation with little things done right (e.g. removing air from the line after restarting the water). They really new their stuff--they recognized our water pump brand and could assess its quality and expected life. Both were personable and professional. We highly recommend this company!

N J.

10/14/2022

Last month, our water heater started to leak and needed to get it replaced immediately. Called a few companies, including Water Heaters Only. These guys took the time to walk me through the process, permits, etc.. I felt great about having them take care of the replacement. One of their technician, Loni, a super nice guy, happened to be in the area and showed up less than 30 min later! Loni did a fantastic job replacing the water heater in around 2 1/2 hrs. While he was working, the company did the permit filing electronically. Once I received the permit paperwork in the mail a couple of weeks later, I scheduled the inspection (SJ). The inspector came out and found no issues and signed off on it. All and all, I couldn't have been any happier with Water Heaters Only.

Letty F.

02/12/2023 12:00:00 SA

We had to replace our water heater. Chris D. was the service rep and he was professional, experienced, kind, and thoughtful. He was also very respectful of our home and kept everything neat and tidy. He has been doing this for a while and he was very efficient. We had a very positive experience and hope Chris gets the acknowledge he deserves. Thank you Chris!

Buenos S.

05/08/2022 12:00:00 SA

I want to give a big shout out to Water Heaters Only for saving my family to have hot water tonite. The biggest compliment and service provided to us is WILL the technician who installed the water heater. Very professional, knew what he was doing and informative. Able to answer all my questions. WILL should be commended for super customer service. Thank you

Buenos

Larry B.

3/28/2022

We returned to Sunnyvale from out of town on a Sunday and had no hot water. WHO was as good as their 24/7/365 ad; they not only had a live body on the phone, they sent Kevin West out immediately.

This guy is a find; not only has he been doing this for 40 years, but he's lots of fun to talk to. He determined that our heater was old enough to need replacing, and that its closet needed work to be brought up to code.

It was too late to start Sunday, but he was back on Monday, swapped out the heater and brought the closet up to code. We have hot water, yay!

Kevin also lives in Sunnyvale, so if you need water heater servicing or replacement from anywhere in his area, ask for Kevin. You'll be glad you did.

John O.

09/06/2022 12:00:00 SA

Today we contacted Water Heaters Only to replace our leaking water heating. Brandon responded very quickly and had us back up and running within three hours of my first contact. Brandon was thorough, very courteous, and his work was superb, including excellent clean-up and leaving our water heater space much better than he found it. Thanks, Brandon!!

Gwen F.

07/08/2022 12:00:00 SA

My old water heater died recently - one month after the warranty ran out! Water Heaters Only staff responded quickly when I called for a quote, gave me lots of information, even checking to see what the cost would be to repair vs. replace the water heater. Mack, the technician who came to replace the water heater followed all the Covid-protection steps, explained how to adjust the new heater, and cleaned up thoroughly when he was done.

WHO quickly submitted the paperwork for the permit I opted for, and the city inspector who came to check the installation was very impressed and happily approved the permit! I recommend WHO highly.

Greg M.

3/20/2022

Great experience. The service person came out on time, very efficient in replacing our water heater. I also appreciated that they wore a mask.

Philip P.

1/25/2022

Had a water heater break down (leaking, puddle on the floor). John came out and had a new one up and running within the afternoon. He was very friendly, great to do business with, and I am glad to have had the opportunity to work together.

Christine K.

02/09/2022 12:00:00 SA

Will G. - Job #167685: Will handled the entire job with a great display of knowledge, very clean & tidy, excellent with description of what the job was going to entail (spot on), patience with our many questions and complete synopsis of what he found and how to care for our NEW WATER HEATER going forward. So over-the-moon with this company (Water Heaters Only). Been using them since 2007.

Ward E.

01/03/2022 12:00:00 SA

We replaced our 14-year-old Bradford White Ultra Low Nox Direct Vent Water Heater (nothing wrong but we wanted to do it before something happened). We researched and called various companies. We contacted a few on Yelp, providing detailed pictures and description. We immediately axed multiple companies who wouldn't give an estimated range up front on Yelp on the basis that given the clear pictures and description a provider should be able to at least determine a range. We finally settled on Water Heaters based on their up-front communication, reputation of having installed in our apartment complex and the fact that they specialize only in installations.

Steve B. from Water Heaters came to assess and provided a quote within the estimate range. He was knowledgeable and thorough in the sense of wanting to ensure proper overflow path. He was also accommodating/willing to get the job done before Christmas.

He was also very considerate and professional. My wife has a compromised immune system so COVID precautions are important; Steve volunteered his vaccination status, wore his mask at all times and wore booties *before* stepping into the apartment (also when coming back in from the balcony).

The replacement went swiftly. No surprises, professional, quality work and friendly/respectful interactions. Pricing seemed fair - slightly higher than one or two other estimates (estimate range as we didn't get actual other quotes).

We would use Water Heaters Only again as we value the combination of professional/courteous/friendly service, clear and responsive communication and quality work.

Cory C.

3/24/2021

So unbelievably happy with Water Heaters Only and the service that I received. My water heater crapped out on a Saturday and I was able to get a new one installed on Sunday. I contacted them on yelp and received a quote within minutes. Not only was I able to get this taken care of faster than I expected, the technician who installed my water heater did quality work and explained the quite well and was done within a few hours.

Great work Water Heaters Only, thank you!

Iris C.

11/05/2018 12:00:00 SA

Our water heater was not working properly and found this company on yelp with 5 stars so we gave it a try. The service was done on 8/23/18. I waited a few months before I give this review, wanted to make sure no problem on my new water heater.

Service: Quick turnaround. We got immediate response and services from them. They know it's emergency. Drew was able to install a new water heater in a few hours with same day service.

Price: very reasonable pricing.

Selection: not much of options but they provided the best suggestion.

Cecile R.

3/19/2020

5am Woke up to a drip drip in the garage. Water heater leaking

9:30 Received 4 Yelp replies with 2 appointments within 3 hours.

10:30 Received a calLback tHat Water Heaters Only could come out

11am Tech arrived

3pm New water heater installed and bolted.

Thank you

E C.

4/24/2022

I appreciate very much that Water Heaters Only contacted me about my less than stellar experience with their company and provided me a more appropriate (30%) refund. Yana from the HQ office was respectful, responsive and communicative.

David L.

2/15/2021

I noticed our water heater was leaking today. I found Water Healters Only on Yelp based on the great Yelp reviews. Phil picked up my call and scheduled an appointment for me today and Will showed up at my house in half an hour!

Will was very friendly and patient to answer my questions about the new unit and how a water heater works. After installing the new water heater, Will hauled out the old unit and cleaned up all the mess. Will did a fantastic job and all Covid-19 protocol was followed during the process. I cannot believe that Water Heater Only could replace my water heater on the same day I called.

Thank you Will and Phil. You guys are superb!
I would highly recommend Water Heater Only.

K M.

6/22/2021

John showed up in a mask which was appreciated. He was a nice, friendly technician. The work looks great and it was completed on a timely manner. He also took away the old heater. I'm very happy with the work.

The technician was late getting here. I understand delays. They happen. The office was very responsive when I called for an update. This service would have been even better if they had called and notified me about the delay.

The service was great and if they want to have a WOW factor, they could get ahead of any delays and notify their customers ahead of time.

I would happily use them again.

M L.

9/27/2021

Emergency replacement was great. Have used WHO twice and would highly recommend this company for consistency over many years.

Kirsten S.

5/18/2022

Our old water heater started leaking significantly last night. This morning I called Water Heaters Only and Alex came out within the hour to replace our water heater. He was responsive, knowledgeable and did a great job. So happy to have hot water back quickly

K G.

1/26/2022

I called their hotline and the first person I talked to was not rude directly but not very friendly. I had to get some more details on my heater and the second person I talked to was super nice. He walked me through my options and scheduled someone to come out. He also called the morning off to confirm the technician was on his way. When that technician got here I had the feeling from the beginning that he was annoyed he had to cone out, he said multiple times that I was lucky to not have an emergency and that I should get quotes from other companies too. The way he said it didn't sound like he was trying to help me but to just get out of there. I had a follow up question and he answered it with literally one foot out the door already. I ended up going with another company who was amazing all the way.

Bryan G.

08/05/2020 12:00:00 SA

Excellent customer service and professional installation. I contacted Water Heaters Only on Sunday. By the end of the day I had an appointment for Wednesday morning. Alex arrived promptly and got to work. All COVID protections were followed! Thanks! Water heater was installed and operational by 10:20am. Work area was cleaned up. Alex protected my floors and rugs, greatly appreciated. Would gladly recommend Water Heaters Only to anyone!

Ed J.

05/11/2022 12:00:00 SA

Got up this morning, discovered my old water heater had ruptured overnight. Called W.H.O. and they had a tech out by 10AM. The tech, Kevin West, had my new heater installed and working by 1:30. Couldn't be happier with the thorough and professional work. Would recommend them to anyone with water heater issues.

Dean B.

9/28/2020

Needed to replace our water heater ASAP, my wife found Water Heaters Only in South San Francisco. First of all let me start out by thanking Valerie for being pleasant and helpful, answering all the questions we had and setting an appointment within 2 hours.

Our technician Kevin West arrived at the timeline giving. Very professional, informative, and friendly. His work shows wealth of experience and knowledge. Thank you for the excellent job done. Surely will recommend.

Marc T.

05/09/2022 12:00:00 SA

Our water heater died on a Sunday, so I called Water Heaters Only first thing on Monday morning. The person I spoke to was professional, friendly and knowledgeable, and they were able to get me set up with an appointment that morning. The installer called 15 minutes ahead of time to let me know he was on the way, and he arrived well within the scheduled window. His name was Will and he went over everything he was going to do, along with giving me a quote. Less than three hours later he was all done, with a minimum of noise and mess. Water heater looks great and works just fine! Will went over a few things I had questions about and then went on his way. I've used this company a couple times in the last 25 years and they've always been fast, friendly, professional and very efficient. Two thumbs way up and five stars!

Gene D.

6/14/2019

Great service, from the staff that answers your call to the technicians that go to your house.

Setting up an appointment was very easy and hassle free. They give you an idea of how the process works and what your options are. In fact, they offer a payment plan that requires no credit check!

Kevin was assigned to come to our home. He called with updates as to when he was going to be here. Once he arrived, he got down to business and told us what the problem was. And that it was not likely that we needed to replace our water heater. A previous company had come out, looked at the heater briefly, and said we needed to replace it! Water Heaters Only really considered how to save a consumer some money rather than thinking of their own interest in making more money by selling a new water heater.

Bravo!

Robert M.

10/24/2021

Walked into the garage on Sunday night to hear that horrible sound of dripping water. Found water spraying from the front of the unit.. not good.
Called Waters Heaters Only on Monday morning from their Yelp reviews. Very friendly on the phone, sight unseen gave me a rough estimate and said they could have someone out between 1-4 that day. Tech Loni called at 1:15 to say he was on the way. Loni arrived and inspected the unit to confirm that it was time to place a 20 year old water heater. Final quote was only $25.00 dollars more than what was quoted over the phone. Loni was awesome!!! quick, clean and very personable. Had hot water by 4:30pm!!! Would definitely recommend them to anyone!!!

Patrick L.

5/27/2019

These guys are amazing!

The experience from start to finish has been great. I heard a rumbling noise somewhere in our house, didn't think much of it, When I got to the water heater after several hours I found out that our tank was leaking. I couldn't turn off the water even though I turned off the water supply leading to the tank. I called Water Heaters Only in the middle of the night and Greg on the line walked me through the steps patiently. Greg was located out of Grass Valley, while we were located in Pleasant Hill.

Greg coordinated for a water tank to be sent out the very next day on 5/23/19. Peni and Lucas came out and were really nice, thorough, and professional. They explained what was going on, provided me with a transparent quote and got to work right away and completed the job in less than the time expected. Even better was the cost of parts and service came in under other providers. Thanks for being life savers!

Paul H.

03/04/2021 12:00:00 SA

Dishonest predatory pricing practice. Tried to jack up the price by $1000.

Woke up this morning to a water heater that needed repair. Spoke with the night manager Tom who was very efficient. We provided make, model, size and all details and received a quote for $3200-$3500 which we thought was expensive but were prepared to pay. Based on that we had them come out to do the installation later the same day.
The technician Loni arrived on time and was very pleasant HOWEVER when he wrote up the quote for me to sign it was $1000 MORE at $4525.
Loni confirmed that the details we had provided Tom were 100% accurate, and Loni then wrote up the on-site quote using the same details we had given Tom earlier.
After explaining that Tom had quoted $3200-$3500 Loni called back and spoke with his manager Nick who agreed that Tom had misquoted and the price was not going to be honored.
The raw costs of the replacement unit run ~$1800 with roughly 4-6 man hours to install. That would suggest that even at the $3500 price they are charging $1700 for the 4-6 man hours of time.
I called them to offer them the opportunity to honor the original quote. I explained that I would be writing a factual review and hoped I would be able to write a positive one if they had honored the quote.
We spoke with Nick and his Manager Paul who both refused to honor the original price. They did offer to split the difference, but that would be allowing this predatory pricing practice to continue. We felt they should honor the original quote. It's not like they are losing money. Hence this factual review of a company that quotes one price then with exactly the same facts jacks up the price. I expect their workmanship is excellent based on the other reviews. It's the business practice that could use some serious attention.

3/5/21 -- Update
After reading your comments, my review remains the same. I never threatened you with a poor review, nor do I wish any harm to you or your company.
1) I simply stated I would leave a factual review. Done.
2) The on-site technician confirmed that the details we had provided were 100% accurate and the same as the ones I had given earlier. Yet the on-site quote still came in at $1000 more. The original quote was for a range of $3200 - $3500.

Since then I purchased the same water heater from Lowes for $1400 and am paying a fully licensed plumber $1500 to install = total cost $2900. I would have paid WHO the full $3500 they originally quoted but their pricing practices of increasing the cost after the on-site visit lost them the revenue when they increased the job cost to $4525

Run your business as you wish, just be open to factual reviews like this one that tells it like it is.

Phi T.

3/27/2019

Steve came out for the estimate and had suggestions to help keep the cost down. I was quite impressed and decided to go with WHO. Alex who came out to do the installation work on 3/25/19 was friendly, professional, and did a nice clean install of the tank water heater. The price was fair and I would use them again.

Phi

Kali K.

12/17/2018

Wow!! Kevin and the team at Water Heaters Only are AMAZING! So professional and so expert in their field! For crazy architectural and geological reasons our install needed to be very custom and Kevin had by far the best approach and a very trustworthy manner during the proposal period.

When it came to installation, WOW! Kevin and team climbed into tight outdoor spaces and bounded up and down our 50 stairs with big smiles.

I had quite a few bids and no one compared for professionalism and customer service. I recommend this company very highly.

Rui J.

7/19/2019

Water Headers Only responded me after 6PM when I got home and found my water heater was leaking. They send people next morning.
Alex did an amazing job in replacing my water heater. I am 100% satisfied by his job. His work has show how poorly the previous guy installed the water heater for the previous house owner.
I felt so lucky that I chose Water Heaters Only.
Alex made sure the heater has a really good support from the wall.
He also make sure that the heater was fixated very well agains the support he made from the wall.
After the installation, he also checked whether there's any gas leaking along the pipe.
I am sure, next time, if I need to replace my water heater, I will call Water Heaers Only again.

don c.

3/24/2022

Kevin West did a professional job installing our water heater. As I didn't have much to do I watched him work and tell me what he was doing and the benefits of the heater he was installing. I thought I wrote a review, but couldn't find it. He installed the water heater 10/21/2021. Sorry Kevin for the late review. Don Cook

Vany K.

7/29/2021

My water heater went out and the parts I needed to fix it would have taken a few weeks to get to me. I decided to go ahead and get it replaced based on the age of my water heater.

I called at 8am and they were able to get me in on the same day! I was given a ballpark figure to replace the water heater and I was told the technician would be able to give me a more accurate figure when he actually sees the water heater.

Doniel called me when he was on the way. He was polite, professional and courteous. He wore a mask and covers for his shoes before entering my house. He made sure to inform me of any potential things that might get dirty since he will have to move the old water heater through the house. After he was finished he even pointed out the things that did get dirty as a result of moving the old water heater. I appreciate he was up front and forthcoming.

Overall I recommend this company, the only reason I didn't give it 5 stars was because of price. I received 3 estimates and they were in the middle.

Sarah S.

08/04/2018 12:00:00 SA

This week, when cleaning out our crawl space, game to the realization that our hot water heater was hitting 20 years of age. We got a few bids and water heaters only matched or beat them and were able to come out the NEXT DAY!
Mac was helpful, quick and courteous. He even accommodated our request to drain into a container we had so we could move the water to our pool. Hate to waste 50 gallons!!!
Highly recommend. Sarah Sanders 08/4/2018

Devesh Y.

5/20/2020

I did not end up employing Water Heaters Only because the problem turned out to be something else. But their response on Yelp was very professional and they also helped find out warranty information about my heater.

Looks like they are a very professional water heater servicers, compared to other generic plumbers.

Brian R.

11/14/2018

I remember a store in Manhattan called Light Bulbs Only. Big joke: they sold lamps, throw pillows, mirrors, rugs, and other stuff I can't remember. The Only was a trick.

Water Heaters Only, oddly enough, installs and maintains water heaters only. No rugs or mirrors or light bulbs to be found. And they do a darn good job, presumably because of the specialization.

I just had Kevin from Water Heaters Only come out to do cleaning and maintenance on my 3 Rinnai tankless water heaters. One is on the roof and requires ladder access, another is in a utility shed and requires climbing over stuff. Kevin just did it. Tankless water heaters require periodic cleaning or they fill up with crud and stop working; the trick is to remember to do this while they are still working so you don't have a no-hot-water emergency.

Kevin did quick and good work and had nice personality. My dog liked him instantly; just tail-wagging instead of barking. And the charge was quite reasonable. I can't imagine ever calling any other company for water heater work.

Stephen M.

04/06/2022 12:00:00 SA

Fantastic experience! They took my call right away, got all the pertinate details of what I needed, and immediately assigned a technician. He called me within the hour to let me know he'd arrive at my house in 45 mins. He arrived early, was friendly and very competent. He finalized the quote I had received on the phone and then coordinated with other groups within the company to find the fastest way to get the replacement water heater delivered to our house. From my initial phone call to the completion of the installation took 5 hours. I wish everything was this efficient. Thanks Mo!!

Jim R.

05/07/2021 12:00:00 SA

Danny G - job# 154240, arrived QUICKLY and did a great job getting us back and running with hot water. Very pleasantly surprised with the whole experience.

Brian C.

09/09/2020 12:00:00 SA

I really appreciate that they chatted with me back and forth a few times to collect info such as my water heater's model and serial number. They ended up telling me over chat that my water heater was subject to a recall and they wouldn't be able to service it.

This is in contrast to other services, which immediately went to scheduling a visit, which might have been a waste of my time and also might have charged hundreds of dollars for just the visit.

Penny L.

2/22/2022

Great experience with this company. I wanted to say a special thank you to our technician Doniel, who was great!

Gloria L.

3/29/2021

We contacted a few companies for quotes to replace our aging water heater. Chris was the 1st to respond and also provided the most details. Price was competitive (though not the cheapest.) The warranty (6 years on tank, 1 year on parts & labor) is shorter than what others offered, but we decided to roll the dice.

20 minutes before scheduled time, Leka called to confirm he's 20 minutes away. He arrived on time, did assessment and gave a final quote, which is at the mid-point of the initial quote range, with further discount if paid by cash.

Leka is very courteous, he explained what he's going to do and always paused to ask if I had any questions before proceeding. I'm one of those who review T&C before signing and he patiently waited for that. That was quite refreshing for me, as I'm accustomed to getting an annoyed look.

The replacement took 90 minutes. Overall, a smooth process.

Susan C.

04/12/2021 12:00:00 SA

Loni was just great. Not only was he a very nice guy but did an awesome job installing a tankless water heater. The company also was very professional. I highly recommend the company and Loni.

Maria Hensie P.

5/21/2021

Quick to respond, quick to fix! If you worry about your water heater, this is the most reliable company ever.

Dan K.

02/06/2022 12:00:00 SA

Chris did a great job. Replaced 75 gal gas water heater. He had a new unit in stock, so was able to complete the job the same day as the estimate. Service and expertise were great, but only 4 stars since their cost was 17% higher than a competitor. But, they had the unit in stock and was able to complete the job the same day. I will rehire Chris/Water Heaters Only if/when we have another water heater issue.

Samantha L.

02/10/2021 12:00:00 SA

This review is for Kevin West (the best)! I had an AMAZING experience working with Kevin. He was so informative in his explanation of the work, the WHY's of the costs/complexities involved in different quotes that other companies were offering, as well as WHO. He was a great communicator, completed the work quickly, efficiently and safely! I also got before and after pictures :) I knew exactly what to expect, and what to look for regarding a healthy water heater set up now. My only regret is that I won't hear from Kevin for another 10 years once this water heater has reached the end of its life. I would highly highly highly recommend to all who are reading to request for Mr. Amazing (Kevin West). :)

M L.

11/06/2019 12:00:00 SA

The water heater unit broke today. In fact, it's been 10 years and 7 months since Water Heaters Only installed my water heater.
Alex B was the same technician who installed my unit 10 years ago! It was nice to meet Alex again, after 10 years! Alex is totally professional, proficient and skilled. I am glad he was the assigned technician who is replacing my unit today. Let's hope this new one lasts 10 years or more!
Dispatch was great as well (Valerie is her name, I think). She kept me up-to-date with the appointment, and texted me the appointment details.

All round professional crew!

Monique N.

01/09/2022 12:00:00 SA

Woke up to a broken water heater so I called around and WaterheatersOnly.com was very efficient and helpful with price quite estimates. They were able to get a technician out within an 1-2 hours (Sunday mid day) and my guy, Will, was friendly and knowledgeable. I was able to get his recommendation before stating the job + upgraded me to a larger tank for the same price. Good value for money & time & honest. I would highly recommend.

John O.

03/12/2018 12:00:00 SA

These guys put my last water heater in 17 years ago. Called this morning, no rush, free estimate this afternoon. Replaced in about an hour in an easy location.

Steve was great.

Rob B.

08/07/2020 12:00:00 SA

Waste of time and money. THEY installed this water heater just 6 years ago. When I spoke with them on the phone they found the original order # and did not mention they no longer work with this brand. The first tech came out pretty quickly but acknowledged he was new and would have to escalate to a more senior technician. The 2nd guy came out a few hours later and after working on it for an hour, said... sorry I can't fix and it's out of warranty, but we can replace it for $4,000. It's just a bad exhaust fan! Save me the time and the house call fee if you know you don't support the brand of water heater anymore.

Bob B.

2/22/2021

I noticed our water heater leaking on Saturday morning. I contacted them via Yelp and chatted throughout the day with Phil. Phil did a great job answering my questions and by that afternoon we scheduled an appointment for Sunday morning.
Kevin W. was the technician that arrived by 11am Sunday. He did a great job! Kevin explained everything he was going to do and why. He followed all Covid-19 protocols while working in our garage. Kevin was very professional and yet very personable. He cleaned up after the job was completed and left the area looking better than when he started. The quality of Kevin's work is great and I would recommend him to anyone. The overall service and responsiveness of Water Heaters Only is better than practically any company/vendor I have ever used.

Derek P.

4/22/2021

Great service, took care of my yearly tankless maintenance for me no issues! Also took credit cards which I always like.

Ravi S.

01/11/2020 12:00:00 SA

Water Heaters Only are one of the oldest and most professional folks for Tank/Tankless water heaters in BayArea. Loni came on-site to inspect our 20-year-old water heater that had to be replaced. In fact, Water Heaters Only installed this water heater which lasted us 2 decades.

We were deciding between Tank vs Tankless water heater. Loni was one of the most knowledgable when it came to Tank/Tankless, Energy-saving tradeoffs, Green revolution and even State policies on energy. He provided all the info required to make up our minds.

They prioritized the appointment to my schedule and Loni came out and did an exceptional job installing the water heater. After the job was done, we took his time to debrief and gave me a Water Heaters 101 class which I very much appreciated. Loni was super focussed during his work and I was amazed by his calm demeanor. Last but not least, shout out to Shawn/his staff for helping me during my initial conversation through yelp and subsequent help to set up appointments.

Yumi H.

7/20/2017

called around 9:30AM, then Tech. Chris came around 11am.
After examined my old 11 years leaking water heater, he is so patient, nicely and organized to explain to me what might be happened and what are the suggestions. after 2 hours, the job is done @ efficient and neat, everything reorganized so elegant and sturdy.
the cost is a little higher than others; however, it's just worth each penny.
thank you!!!! saved my day.

Carie D.

9/14/2021

I thought I had something wrong with my water heater because it was leaking and it was going to be expensive but the technician was excellent and discovered it to be a warranty item that was covered for the part and only needed the time he took to repair it! Thank you very much!!!

Julie O.

7/31/2020

Noticed that our (very old) water heater was leaking, so I called Wayer Heaters Only and recieved quick and courteous service. They gave me a reasonable estimate and scheduled an appointment window for the next day. The company was very contentious regarding Covid for both customer and employee safety.

Our technician Loni arrived during the scheduled time wimdow and called in advance when he was on the way. He fully explained the process and answered all questions. The new tank was in in less than 2 hours and it looks great!

All around excellent experience! Thank you Water Heaters Only!

Amy M.

3/28/2020

Our old hot water heater broke overnight and flooded the garage. I called Water Heaters Only at 9am Saturday morning and they showed up the same day, early in the afternoon and it was replaced in a few hours.

Everything was exceptional, from the customer service rep on the phone to the technician who did the work. This company is professional and very legitimate. John, the technician, was very transparent in the cost and scope of work and he did an excellent job.

I was extremely pleased with the whole process and would definitely recommend them to anyone.

Sheriene R.

8/27/2021

From the telephone quote, to service, the professionalism and customer service of this company was above and beyond. We called multiple places in an attempt to select a company to replace our broken water heater. When we contacted WWO, they were very informative, answered our questions, and promptly set up an appointment for someone to come to our house. The technician that came to our house was Peni B, and we could not have asked for a better tech. While the final quoted price was $400 above the telephone quote, we nevertheless found the price reasonable and went with the service. And we are very glad we did. Peni took customer service to another level. He patiently answered our myriad of questions, he trimmed a shrub that was encroaching the side walkway that he used to enter the location, so not to scratch the new water heater, and he also removed (and replaced) the door off the hinges to allow for more space for the water heater to enter the location without damaging the heater. He left the location extremely clean; better than when he arrived. Peni was extremely courteous, informative, and respectful. WWO is fortunate to have such an amazing technician as an employee.

Bowen L.

11/28/2021

When I asked for quote for my water heater problem, they checked my heater's serial number and told me that my heater was under a recall and therefore I should contact the manufacturer for the recall (btw, that's waterheaterrecall.com). They patiently pointed me to the direction although that means I would not hire them. Thanks a lot!

Boris R.

10/07/2019 12:00:00 SA

It was a rocky start: I had a morning appointment that they called me to change to an afternoon one. Then when the day came they still thought it was a morning one. I did not answer my phone in the am since I was not expecting it. When I called back they said I missed my window.

After some back and forth on the phone, they got someone to show up in the afternoon after all.

A special shout out to Kevin West who installed the unit, since he was kind of caught in the middle of this scheduling mess and had completed his jobs for the day when the company asked him to come back to my place in the afternoon. Instead of complaining he went out of his way to go to get another heater from the warehouse, in bad traffic. He also went to buy the necessary spare parts at Lowes, which I needed to pass inspection. Then he came back and worked late to finish the job.

Full disclosure, I think this job deserves 4 starts and not 5. I am only giving 5 because the company requires this to reward the installer. That is a kind of a questionable way of getting 5 star reviews, in my opinion but at least I can write about it here.

Denise B.

12/15/2020

I had a 5 year old State/AO Smith Water Heater which had begun making a mini explosive sound whenever it began heating water. I called Water Heaters Only at 5:30 Monday night and Kyle promptly answered. He explained a number their water heaters had been recalled and directed me to www.waterheaterrecall.com for further information, as well as possible options.

In the end, I decided to have a technician come out the next afternoon. Luckily I got Kevin West. What a rockstar. Kevin was terrific, thorough, and walked through every aspect of what was going on with my existing water heater, and why I might consider a new heater all together. No sales pressure, just straight forward, honest information. I ended up opting for a new water heater, which he installed, as well as corrected errors that the prior plumber had created.

If you end up needing a Water Heater, I highly recommend both Water Heaters Only and technician Kevin West. Did I mention he has 40 years of experience in the biz? Fantastic company all around. Can't say enough good about them.

Charlene L.

08/12/2021 12:00:00 SA

Our rental unit's water heater finally died after 20 years. The new renter's noticed the water leaking out of the tank. In less than 24 hours the hot water tank was replaced and the tenants were happy. Most importantly, the person on the phone told us to shut off the gas valve and the water valve. Not a good idea to heat a empty tank. The installer was there the next morning at 8am and it was replaced quickly. The old water heater of course was taken away. Because I don't live there, the signing of documents via the computer was another like for me. WHO also called before they approached the property, so I could give the renters notice.

Kartik R.

05/12/2020 12:00:00 SA

Using coronavirus as an excuse to charge $65 fee just for providing a quote

Sugar E.

03/03/2019 12:00:00 SA

Ernesto Schoppe is my hero!
The plumber who came out to do the bid for my tankless is brilliant. Seriously. He sat up in my teeny attic with me, looking at the scene of the plumbing crime that flooded my house and figured out what another plumber, contractor and insurance investigator missed. Then he fixed it in less than an hour.
I'm still replacing my hot water heater because having an ancient water heater in the attic is tempting fate.
I'll follow up once my house is dry enough for him to work in in it. Meantime, I'm lighting a little candle for him.

Kevin L.

7/16/2020

Worked with Will at Water Heaters Only. Very knowledgeable, came on-time and friendly. Top-notch company

Dan H.

12/15/2020

Just had two 50 gallon water heaters installed by Water Heaters Only. The technician, Will G. 146578, was great. Called before he arrived. Arrived wearing a mask. Was quick and efficient. An excellent job done at a reasonable price. I would Definitely recommend them.
Dan H.

Danny C.

9/27/2018

Alex came to my sister's place to replace her water heater that had to be special order since the gas fluke was on the side. From start to finish alex was professional and answered all of my questions. They use only bradford white water heaters and changed the plumbing fixtures with stainless steel all new so you wont need to worry about electrolysis and the need for dialelectric union. They also added a blue backflow container for free. If you want the job done right contact alex at waterheaters only. Price is comparable to others.

Sjs S.

2/13/2020

Called to replace water heater they installed. Price quoted in one convo increased by 50% in second conversation.... actual work, left a 94+ yo woman with a flooded bathroom & a garage door stuck open!

I would not have these people back to repair a toilet tank leak!

Chuck H.

7/13/2020

I needed to replace my WH. Called Saturday morning. Got an appointment for Sunday morning. The quote was in with what I expected. Installation was smooth and professional.

Leslie L.

11/24/2020

Very happy with this service. Called for an estimate, technician came out by 3 pm, had a new water heater installed by 6 pm.

The technician wore a mask and maintained social distance at all times. In addition, he was friendly and polite and cleaned up the mess. He also took the old water heater with him.

I am very relieved to have hot water and a dry garage floor again.

Swetha D.

07/11/2021 12:00:00 SA

Chris Devore, our installer very experienced. He arrived promptly and is very personable. We needed a replacement water heater. He explained very well regarding state codes and permits, what was recommended versus required. We requested a stand. He said it was not really needed and built it himself right then. The installation was completed in couple hours. We are very satisfied with the experience we had with Water Heaters Only. Greatly recommend their customer service

marian c.

10/03/2018 12:00:00 SA

Loni from water heaters only came out to replace my leaking old water heater. He got a 40 gallon new tank down the basement stairs. I am very happy with the new tank and the service. Hoping I won't having another tank replacement for a very long time. 103783
I want to mention he also showed me how to turn off the gas ,water and he let me start the heater. Learn by doing is good.

J C.

1/15/2019

Strong experience from Water Heaters Only today. We called late last night, and worked with a coordinator who was professional and caring, and everything promised was delivered.

Then the installation occurred, and the professional Kevin, did an outstanding job of communicating clearly, understanding exactly what to do, and offering a clear explanation of how everything works and how to make things run optimally.

He arrived on time. He communicated clearly. The installation work looks professional grade, and there were even extra steps involved to make things perfect, that were completed without even making it necessary to ask.

Solid outfit.

Joe G.

5/28/2020

I had Water Heaters replace my leaking water heater back in 2012. The work was done very professionally. The water heater (Bradford White 40L) went out again (unfortunately only lasted 8 years), so I called them again. The lady answering the phone has clear communications, informative and was able to send someone out same day. The work was again done very professionally, clean connections, straight aligned pipes - you get the confidence of quality work when you see it.
Prices of course have gone up since 2012, but considering the quality of work, professionalism - starting with the person answering the phone, and the shelter in place, I did not even shop around this time.

Arshdeep S.

11/04/2020 12:00:00 SA

Our water heater broke down last night. I woke up and saw water all over the garage. My husband scheduled Water Heaters Only to come out and check our water heater. Kevin West arrived on time. He called a few minutes before appointment to let me know he was on his way. He was extremely knowledgeable and professional. He informed me that the heater needed to be replaced. It was a very old water heater so I was expecting that. Kevin removed the old heater, and installed the new 50 gal water heater with insulation on pipes and drip pan all installed in less than 2 hours. His work quality was outstanding! I highly recommend Kevin West!!!

Clifton M.

07/10/2020 12:00:00 SA

These guys were amazing! Our building water heater went out and the next morning Steve B was there first thing, gave us the lowest bid, and was able to start work immediately! We had a slightly complicated situation because our gas piping was blocking the old water heater, but Steve was able to remove and relocate the gas connections no problem. Within 5 hours our 4-unit condo building had hot water again. These guys were super responsive and Steve B was communicative and super easy to work with. Great experience all around.

Laura O.

5/28/2018

Unfortunately, we did not have a good experience with Water Heaters Only. We used them to replace our water heater about 12 years ago and it was fine. However, when it was leaking a couple months ago, we called and they were supposed to come out the following day between 9:00 - 1:00. Nobody showed up and there was no call until about 2:00, when the tech said he was running late and would be there in a couple hours. By then we had to leave after waiting most of the day, so he said he'd have the office call us to reschedule for the next day. If we had gotten a call earlier in the day to inform us of the delay, perhaps it would've made a difference, but it seemed we were totally forgotten. Nobody ever called the next day and we ended up using another company.
6 weeks later, we got a call asking if we still needed the service. We're really disappointed with the customer service.

Ray B.

10/31/2018

When I scheduled an appointment for a new water heater installation, I was able to get a slot from only a few days ago. I was given a 2 hour window for the installation, and the installer (Alex) arrived on time, at the front end of the time window. He installed the new water heater within the hour, and I now have fast, flowing hot water. And they even set me up for the City Permit. I will definitely recommend Water Heaters Only to all my friends!

Amir R.

6/15/2021

Super friendly people, quickly came and installed the new water heater for a very good price! Thank you!

Kevin W.

5/29/2018

I love this Company. Kevin showed up on time. Gave me the Best price out of anyone. Gave me a better water heater than the other companies offered. Did code work the other companies didn't even mention and did it in half the time the other companies said it would take.
I recommend Water Heaters Only and Kevin.

Sean K.

4/18/2021

I just replaced my 10 olds water heaters and Water heaters only company offered best price and professional service. Installer, Kevin provided exceed my expectations.

Anne M.

5/31/2021

Water heater failed and they were able to come out to quote the next day. I had gotten two quotes and they were not only less money than the other but after meeting with both, I had more confidence in water heaters only tech's abilities. After he installed the unit, I was happy to say I was proven right. It was not a straightforward install since it required some extra work but the tech was professional and left the area spotless. I would use them again

Keith B.

03/02/2019 12:00:00 SA

Very responsive. Had dead water heater. Came out same day. Anthony was our tech. Quoted over the phone.
Great job. Thorough. Gave me some options and recommendations while doing the installation.
Explained how the controls worked. Stayed until verification all was working.
Price was as quoted.
Dispatch kept us apprised of his arrival time.
Will definitely use them again.

Kimberly R.

8/13/2019

Technician Kevin West is fast, friendly, efficient, knowledgeable and obviously experienced. He expertly assesses the situation and does the job right! He answered questions in detail, which helped me understand my options for replacement.
I called Monday, now Tuesday we are back to normal with hot water.
We'll use Water Heaters Only again and recommend them to others!
Thanks!

Scott H.

02/05/2020 12:00:00 SA

Fast, friendly service. Not the cheapest but he came out the same day I called and had the water heater we need it in his truck. He did very good work and I'm happy with it.

William H.

8/28/2018

Rough experience... Called on a Sunday evening about an issue with my water heater. Was told the first available opening was on Tuesday. I accepted since I'd already gone through the effort of giving them my water heater details. Was told the day of that it would likely require 2 full price visits ($159) to repair the likely simple issue. Then later just into my appointment window they canceled on me for the day.
Edit: they are trying to reschedule for AM tomorrow... updated to 3 stars for now

Yuri I.

7/23/2021

Our water heater started leaking last Tuesday with water slowly accumulating under it. Heater was in the closet inside my townhouse. After short search I called Water Heaters Only. The call was answered immediately by dispatcher who patiently walked me through the steps to shut-off the water and gas. I was given the rough estimate and appointment was scheduled for the morning of next day.
The plumber Kevin West came next morning around 10 AM as scheduled after advance call. He inspected the heater and gave me a quote to replace it. Once we agreed on the quote, he started by protecting floor in my house with tarp and draining the water from old heater to prevent more water leak to the floor. Kevin worked very professionally and efficiently despite condensed space of the closet. He hauled away the old unit and cleaned up floor and walls inside closet. He even helped me to move fridge to allow for better access to the closet. I was impressed with his work quality. The price for the new unit plus installation was quite reasonable as well. After work was finished Kevin explained me some details of new unit operation. Overall, Kevin have done an excellent job! Thank you - 5 stars!

Lee B.

01/12/2016 12:00:00 SA

Water Heaters Only sold me a Rheem 22V40FN gas water heater in November of 2013 and just over two years later the water heater's thermocouple has gone out, causing the pilot light to go out. When I called Water Heaters Only, they couldn't come out for two days. Funny how when you need a water heater they can come out immediately, but when you need a repair it takes days. Anyway, I called another vendor who could repair my heater the same day.

Please note: Save yourself a lot of trouble in the future and NEVER BUY A RHEEM WATER HEATER!!!

Hannah T.

02/09/2018 12:00:00 SA

We had a leaky water heater, and had gotten a bid for $2,700 from another company but decided to get another opinion. Steve from Water Heater's Only came out and took a look at our 10 year old heater, then gave us a lower bid to replace it. He decided to look at it again and noticed that we could get away with just replacing a valve to buy us a few more years of life. I really appreciate his honesty, and dealing with him was a wonderful experience - he was very prompt, knowledgeable, and professional, plus he was nice to my dog, which always impresses me!
Overall, a great experience. I definitely recommend this company!

Lucas G.

10/01/2019 12:00:00 SA

Per our call, they don't do repairs at all, because they feel it is too risky to repair a water heater. They will only sell you a new unit. They wouldn't give me an estimate on the cost of a new unit - I had to make an appointment for them to come to the house.

Other water heater companies *will* repair your heater.

Charyn P.

07/05/2021 12:00:00 SA

Kevin West replaced our dripping water heater on the 4th of July with competence and no complaint! He came when he said he would, and the price fell within the parameters given by the office personnel person on the phone.

Rosemarie A.

12/07/2018 12:00:00 SA

ask for STEVE! Today, I had the pleasure of working with Steve to replace our decades old water heater. Steve was kind, polite and super helpful. I must have had a dozen question or so and he was patient enough to answer every single one of them. Steve worked straight for 3 hours and did not even take a break. I felt bad as I wanted him to pause and have lunch but he was so focused on giving us our hot water back - he did not want to stop! I highly recommend Steve when calling Water Heathers Only!

Thank you, Steve, for coming today and saving me from the nightmare we found ourselves in early this week!

Anthony G.

6/23/2021

Kevin West came out and did an amazing job. Gave it to us straight, called us before arriving, explained every step of what he was doing. Great guy, great work.

Sadaf Y.

9/16/2019

Review for customer service. We had our water heater replaced with a tankless. Beni was great very thorough and got the job done on time. I worked with Nick who was also very professional and helpful. Unfortunately after the install we hear a loud thump every time the washing machine is on + still randomly smell gas from the tankless. I called today to schedule an appointment and the guy who answered to schedule the appointment was rude and an idiot. I asked him a question 3 times and kept rephrasing it so he would understand. He kept taking over me and being an asshole. Finally I said look book my appointment so I can hang up and he hung up on me. I guess he was offended that I dropped an Eff bomb because he was giving me attitude cuz he couldn't understand my question. Some men can't handle a woman knowing more than them. So this review is for that insecure prick.

J S.

10/22/2019

I was having an issue with my 10 year old water heater and suspected I'd need a replacement. I scheduled a visit with their technician for the afternoon to stop by and take a look. I was surprised when the technician called me and offered to walk me through some troubleshooting over the phone for free. I was skeptical because everything he told me to do I'd tried and had no luck. Much to my surprise, his direction worked and he also explained why it likely worked this time. Not only did I save money by not having a technician come out to do something simple, but it freed up my weekend. I have about 2 years left of life in this water heater and I absolutely know the company I'm going to use to eventually replace it. Thanks for being awesome and thinking about the customer first.

Pra S.

3/14/2018

Best in the business!
Quick, nice, clean work
Professional grade reliability
What else can I say ... no more cold showers for next few years

Craig A.

10/17/2017

Kevin came out about an hour after I talked to Val at HQ.

He did a most excellent job of installing my new 40 Gallon Bradford White unit. The previous BW unit lasted 8 years. Kevin is very skilled at solving any project curveballs too.

I will continue to use and recommend them.

J Y.

01/08/2020 12:00:00 SA

Our water heater broke and it's time to replace it. We called couple places the week before and the soonest they can come out to replace it is 3 weeks later. Luckily we found water heaters only, they are professional, prompt and price is fair. We have a high efficiency model and needed to pay more for a costlier model, that was unfortunate, but they made sure to explain why it was needed. They came out next day after I got a Yelp quote from them to address the problem. Chris helped answered my question patiently on Yelp and his coworker came on site. Despite him needed to call for more parts, he parts were delivered swiftly by Chris and he was able to finish the work well under 2 hours. We have hot water the next day we found them. The installation was quick but neat.

John R.

7/18/2019

We had gone to Lowe's first for an estimate. A whopping $2300 for a 40 gal. gas water heater install. Water Heaters Only came and gave me an estimate of $1950. And they installed it the same day. Very professional, nice work, quality product. Installer was a quick and excellent worker. No complaints.

John, San Jose

Janet P.

10/18/2017

Yesterday 10/17 I came home to my water heater leaking (thank goodness for the leak detector going off that I had Installed). Upon calling and talking to Dave he advised a tech could be dispatched. Within 2 hours Drew
Moeaki arrived and had a new water heater installed within 1 1/2 hours. Drew
was not only prompt but very knowledgeable and professional. Installation was of the highest quality. It was a pleasure to work with Water Heaters Only as this is their expertise and response time could not be beat. Would highly
recommend. May not be the cheapest, but u get what u pay for. Excellent service.

Kelvin F.

11/11/2020 12:00:00 SA

Shout out to Daniel. He did a great job fixing our water heater and explaining each step of the process. He came out very quickly and got the job done in short order. He even fixed a couple of issues related to a previous install and go everything up to code. He had all the parts we needed and got it all done in one shot. Thanks Dan!!!

Cassie H.

02/03/2021 12:00:00 SA

We noticed that our water heater was leaking on Monday and were able to get an appointment for the next day. Alex B. showed up exactly when he said he would and patiently explained what the situation was. He got our old one out, put the new one in and hooked everything up in two hours. All Covid-19 protocol was followed and I think he even left the area cleaner than when he got there. He also showed me how to flush the tank once a year. The whole process ended up being quick and easy for us!

Mike S.

12/31/2017

Prompt, efficient, professional service at a fair price; showed up exactly as promised; didn't charge extra for handling the install on a holiday weekend. Much appreciated!

Ericka V.

7/18/2020

Paul seriously has terrible customer service skills. I called to get a price quote for a thermal couple replacement (pge said that's the problem) in order to even quote me Paul needs to know the brand but like most water heaters it is wrapped up I do not want to rip all of that stuff off just to tell you the brand when i'm sure you can quote me without it. He saying if it's older then 10yrs we should replace it i'm telling him pge assured me we do not need to do that however i am willing to if they were incorrect, then I asked Paul assuming they are correct how much to fix the thermal couple? He said and I quote I don't assume anyone is correct He obviously was just trying to get more money he wouldn't even consider the possibility that it doesn't need to be replaced. I called 2 other companies and go quoted immediately. Please let someone else answer the phones he never even tried to be helpful in the least bit. He's the guy that takes a look and says we can fix it but it'll just break again soon might as well replace it just to get more money. Toward the end of the call he says 300-600 dollars lol well the other 2 companies said $190-200 that's really funny Paul. I'm betting he's a swindler not an honest guy heard a woman on the phone and for so greedy and money hungry that he couldn't even have decent customer service with these reviews I expected so much more.

Vicky H.

6/14/2018

Ron B was the installer. Excellent service, on schedule , courteous and very informative. Used Water heaters only, previously with the same impeccable
Service.
Thank you
Vicky Hamile & Joe Begin

Steve M.

12/31/2020

Our water heater stopped working on New Year's Eve morning. We called WHO, and Kevin West showed up within 2 hours. He was very efficient and friendly, and fixed the issue quickly. I would recommend him to anyone.

Matt H.

10/11/2017 12:00:00 SA

Excellent service. On time, did all the work as described, made a very clean and professional installation - much better than whomever put in the previous heater. From start to finish took about 4-5 hours...they hauled away the old, corroded heater, added new high-quality fittings and pipe, and brought it all up to code. I'm very happy and satisfied with this company and highly recommend them (in fact, I did, to my parents, who need one also).

Way easier and faster than trying to go to home depot, pick a heater and find and installer (which is what I was planning to do originally). A web search led me to Water Heaters Only and it was easy and fast. Cost wasn't the cheapest, but well worth every penny to have reliable hot water and a rock-solid installation.

D W.

3/19/2020

Water heater was leaking badly, needed replacement promptly. Alex B. from Water Heaters Only (WHO) came out soonest. Removed the old water heater; replaced water valve, flex tubing, and water heater in a couple of hours. Excellent quality of work, pleasant disposition. He even took additional time to help me adjust the door on the water heater closet. Would definitely call them for my next job.

Sephya G.

3/17/2021

We called before noon on a Monday about our suddenly leaking-from-the-bottom water heater and Chris was sent out to us within a couple hours. He assessed the situation and replaced it within a couple hours and we had hot water again. Chris was friendly, very efficient and our quote seemed reasonable. We used them 10+ years ago the last time we had to replace our water heater, and we will continue to do so the next time around!

Jim H.

3/15/2021

I had to replace my 13 year old water heater. I called Sunday night and spoke to live person on the telephone to make an appointment. I received an estimate and was told that a technician would be at my house between 9:00-12:00 the next day. I received a phone call at 7:45 am Monday morning asking if he could arrive EARLY ... by 8:15 am (most definitely). Alex B. was friendly, professional, and adhered to all COVID protocols. The job was completed in approximately 1.5 hours ... including the installation of new code required devices and additional reinforcements for earthquake safety. In addition, Alex B. swept and cleaned the area where he worked and the adjacent areas. I am very pleased with the professional service provided by Alex and the Water Heaters Only team. I would not hesitate to recommend their service to our friends.

Elaine S.

10/08/2018 12:00:00 SA

I called Water Heaters Only when our home needed a replacement water heater. Paul answered the phone and scheduled an appointment for the next day, September 27, 2018. He also stayed on the phone and coached me on how to drain the existing water heater. Paul was very patient with me as I had never done this before.

Before John installed the new water heater he explained that in addition to the standard process he could do some additional work that would bring our water heater up to current building codes. We definitely wanted to do this as our house is almost 50 years old. Both my wife Elaine and i were very impressed with John's through clean-up before he left.

Gary Schlegel

A. D.

5/28/2017

Hot water heater blew - yay. The garage filed with water and we were pretty desperate. I called Water Heaters Only and they sent someone that very day! That alone earned some stars. Then, Dan showed up and went right to work. He was efficient, professional and explanatory about all he would be doing.

I was very pleased with my initial dialog on the phone with Paul and of course by Dan's hard and dedicated work.

I highly recommend this company, there's a reason they get so many 5 star reviews.

Thanks Paul, Dan and all at your company - it's good to know there is a competent and responsive company I can call should I have hot water heater problems again.

Karen B.

9/18/2018

Wow, Water Heaters Only was responsive and personable. Beginning with Paul, who answered the phone. He talked me through my choices, offered to bring both sizes, made the appointment for 9/15/18.
Doniel called to say he was soon to arrive, and was very competent.
He nimbly accomodated me when my garage door was blocked, carefully brought the 75 gallon heater through the house!
Karen B.

Ron S.

04/05/2017 12:00:00 SA

I needed to replace a water heater and bring the system up to code. I'm a decent DIYer for a lot of things, but certain projects just go better when I let a pro do it ;-)

I got quotes from multiple contractors and specified the same replacement unit in each case. In terms of combined quality+detail+cost Water Heaters Only stood out.

Kevin did a great job with every aspect of the project. Foremost, he knows his trade VERY well and he doesn't cut corners. He is efficient, tidy, and has a great attitude. He let me know as soon as he was leaving his previous client and he was ON TIME. He answered all of my questions and gave helpful insights. Kevin is very precise and the installation was rock solid.

Thumbs up, too, for Paul who coordinated the schedule and kept me posted. It's obvious this team strives to satisfy their customers.

I tend to write a review only when motivated by a 5-star experience, and that's exactly why I'm telling about Water Heaters Only. They gave fast response, competitive price, and super high quality installation.

Roberto C.

06/04/2020 12:00:00 SA

Water heaters only installed a new water heater in my house, after 1 year a 3 months it started to leak from a flex line. They came in a replaced it but I was 3 months pass the warranty, so I was charged. After 5 months, the same line started to leak in the same spot, they came in a replaced it again, but I was 2 month pass warranty and I had to pay again. I think if they installed a simple line and it fails in the same way after only 5 months something was not done right. I don't think I should have been charge. If the line fails again, for sure I will NOT call them again.

Erwin B.

5/30/2019

Our hot water went out suddenly with a leaking tank. I called Water Heaters Only and they were there first thing the next morning to replace the tank. They were very polite and efficient. Except for the cost, I am very happy with them, but that's just want water heaters cost, I think. I'm going to take a hot shower now.

Lisa C.

7/31/2017

A 5-star Team at Water Heaters Only , Our water heater died on Sat afternoon, and so I called spoke with office staff, and they scheduled service call on Monday AM. Kevin West called promptly at 10AM and was here with in minutes. We chatted on options between Tank vs Tank-less and he made some great points and so we choose to stick with traditional tank and pricing was actually better tan most other vendors I called. Kevin was just a awesome professional , and his colleague Loni was also a rock-star. I would defiantly refer WHO team when you want quality work done, and with a smile to boot! Thanks Kevin, Loni !

Chris V.

8/29/2018

Our 20 year old water heater went out the other day. Called Water Heaters Only based on their reviews from yelp. They live up to their reputation.
Loni gave me a price and said he could have it done in a few hours. My water heater was in an awkward place that made the job more difficult. Loni, knocked it with a smile.

Thank you Loni and Water Heaters Only!

Design G.

1/22/2019

Got these guys to fix my water heater - they were great during sales and the guy who came to fix was very professional. Unfortunately, the heater started leaking right after he left. I reached out to the business but they kept putting me on hold. The guy at the phone was extremely rude, not helpful and told me that he is the only one in the office managing customer call and hung up on me 5 times (in total I was on hold for 30mins)
I paid top dollar to these guys thinking that I'm hiring professionals and will get the best customer service but I was wrong. Bait and switch are also what I experienced with these guys - they told me that the cost of replacement will be 1400$ and I ended up paying 1750$ - in retrospect, this was a terrible decision to go with WHO as I still have a water leak and had to deal with someone who shouldn't be customer facing at all.

Tao G.

11/10/2020 12:00:00 SA

Late post: Water Heaters Only responded to my inquiry timely for a leak we found. Scheduled the appointment, technician came on time, finished the work, cleaned the work area. The price and work was just as expected, no surprises. Highly recommend!

Tracy L C.

4/16/2019

Someone from the company called to say there was a misunderstanding and our cost should have been $159 instead of $459- might have been my negative review, can't say. We'll wait to see if the refund came though, my experience with them so far keeps me skeptical. But I'm glad they tried to make it right.

Fred B.

6/29/2017

My 17 year old GE gas water heater had a small gas leak on the day I was due to close escrow after selling my home. I decided the leak was going to be expensive to repair and take more time than I had.

I called Home Depot and their price was about $1500 for installation of a 50 gallon tank, but they couldn't schedule the installation for 3 days (despite their claim to same day installations).

My realtor referred me to Water Heaters Only. They were prompt, courteous, did a very professional job (thanks Steve!) and were only a few dollars more than Home Depot. They also use made in America gas hot water heaters.

I highly recommend Water Heaters Only.

Benito M.

8/24/2021

2nd Review (on behalf of in-laws) We had our water heater replaced back in 2018 and recommended this company to my in-laws. Their Kenmore water heater was under recall and the recall company would not honor it, so we called water heaters only. They gave me a rough quote over the phone and was able to come out same day. Loni came out and I explained to him that it was my in-laws home and the issues with the existing water heater. Loni was very patient and explained what was going on. We decided to accept the quote and had the water heater replaced. When the work was done Loni was very thorough in explaining the work and was very respectful and patient with my mother in law. Loni also moved their gas shut off valve as it was located behind the old water heater. The water heater installation and gas shut off are now up to code standards. Santa Clara has hard water so Loni advised me to flush the tank every 6-12 months. The old water heater was filled 25% with calcium build up. The sediment build up damaged the original water heater from the inside out. Thanks again for the great work and quality service.

James T.

05/03/2020 12:00:00 SA

After insisting that I give several unneeded details before providing a quote, I was given a quote that had a $400 range, along with the caveat that it would actually be higher because of stairs. An accurate estimate would cost $65. More amazingly, the estimate was at least 40% higher than two others already obtained. Possibly gouging due to current Shelter at Home mandate?

Bryan A.

09/03/2019 12:00:00 SA

They were very helpful with providing quick and prompt feedback. Provided a quote in a timely manner and info about the installation process.

Alison O.

07/12/2019 12:00:00 SA

I rarely write reviews however - I felt it was warranted. I called Water Heaters Only on a Wednesday evening around 9pm after I noticed a small leak in my water heater. The gentleman on the phone was professional and extremely helpful. He quoted me a very reasonable price over the phone and once I agreed to the quote, scheduled for their installer to come out on Thursday (gave a two hour window and YES they called when they were 30 minutes out). Jessie arrived and was very honest. He informed me that he could probably fix the leak and get a few more years out of the tank but that my tank was about 8 years old and the average life to a water heater with our use is about 10 years. I opted to replace it rather than fix it for peace of mind and boy am I glad I did. He did a FANTASTIC job and better yet... I paid the lower end of the quote which rarely happens. Thank you Water Heaters Only.

Rob B.

03/10/2019 12:00:00 SA

We woke up Sunday morning, March 10, with a major leak from the 22 year old water heater in our garage. We threw out quote requests on Yelp and Water Heaters Only was the first to call at around 8am! They scheduled an 11am - 3pm window. Mack called about 45 minutes before 11am and said he'd arrive around 11. He arrived on time, assessed the situation, gave a quote and I signed for the work. Within 90 minutes a new water heater was up and running. He explained the features, operation, and the work that was done. Easiest last minute install experience I've ever had. Thanks!

Daniel H.

10/14/2016

Worst phone etiquette I've experienced in a long time. Was told they did not work on the brand I have but would be willing to send a tech to diagnose issue. Upon further conversation was told since the unit was from 2005 it was really a waste of the technicians time to troubleshoot as likely would or should be leaking soon.

Simply needed a thermocouple. I hope this company picks its phone reps a little better in the future as they are the face when customers call...

kim t.

02/10/2017 12:00:00 SA

My water heater started leaking, and I turned it off promptly. After making a few calls, I decided to try Water Heaters Only. There were a lot of good companies out there with very competitive prices, but I do not regret going with Water Heaters Only.

Loni arrived within the 2 hour time window they gave me. He seemed very experienced and honest. He told me my water heater was 20 years old, and indeed, that was what other companies told me over the phone too (I gave them the serial number). Loni was fast and did everything with much ease. He finished much faster than the 1 hour they estimated. He even helped clean the area before putting the new heater on. I really appreciated that level of detail in his work. I've been using the new water heater for a few months now, and there has been no issues. Overall, I am very pleased with Loni's work. He was prompt, skillful, professional and very friendly. I highly recommend Water Heaters Only. The price is worth the quality of workmanship and peace of mind!

Cricket L.

6/29/2020

I had an excellent experience with Water Heaters Only. Our hot water heater stopped working on a Saturday, and the company was able to send someone out within a few hours. Francis was friendly and professional and took care of the issue. I'd definitely recommend them.

Greg V.

7/16/2019

They're great! Very responsive, gave me a competitive price quote, got the work done fast, and everything looks perfect. I seriously wouldn't hesitate to use them again!

Lisa H.

2/22/2017

We were left with a spraying Water Heater after another water heater guy (commercial special) came to check out our water heater and broke a knob! :-o
These guys although not in the Marin Area were straight shooters and after ALL my calls to so many different referrals, I decided to WAIT for THESE GUYS to come and get it done. I trusted my fellow yelpers but was not getting the same positive feedback from the suggested companies while I was in the hell of washing dishes with ONLY COLD water....One famous name was supposed to come the day before these guys and because I called with a follow up call about a rough estimate~they thought it meant I was cancelling my appointment. Dude! All our time is precious and for me to wait for a business all day and they no show!! That is BAD. These guys came, although the guy was a bit grumpy for having been in morning traffic. Their word to show up and price was Sterling! I have done the hard work for you! If you know you need a new Water Heater~Just call these guys!! A+++++

Don D.

11/24/2019

Thank you!! William Gunn was excellent! He was very patient in answering all my questions and very thorough in providing detailed answers to my questions so I could decide whether I wanted to upgrade my water heater or keep same size. At no point did I feel sold. The workmanship and service were outstanding. We've used this company with prior water heater services at our other homes. I highly recommend this company.

Ben K.

9/26/2018

As a follow up, a couple months later I did receive a call from Water Heaters Only apologizing for my experience and telling me they would refund my entire payment -- which they did right away. I did appreciate their follow-up, but based on my original interaction, I don't think I'd personally call them again. To be fair, however, given all the other positive ratings here, it's very likely that my experience with them was atypical.

Esther C.

11/18/2019

Great service. Mack, the service technician was the real value! He arrived on time as promised. He was knowledgeable & experienced at his craft. He was fast, professional and courteous. He completed the installation and left the work area neat and clean. He took the old water heater. I had a new water heater in 45 minutes! Yay! Water Heaters Only is the only company I will ever use. They replaced my original water heater and it just gave out after more than 20 years. Valerie, who scheduled my service call also i s to be commended for her patience with me. My thanks,
Esther C

Patricia H.

8/18/2020

We strongly recommend using Water Heaters Only based on our positive experience today. We found Shawn ? and Kevin West to be reliable, honest and professional every step of the way. We now have a new water heater and look forward to many hot showers in the future.

Mickey M.

12/18/2018

These guys promised us that the low flow we were having when we ran our hot water was not due to our hot water heater but must have been another plumbing issue. I ended up spending time and money having two other plumbers investigate. One guy was here for hours. The conclusion - clogged lines going into the hot water heater. If they had been knowledgeable and not blown us off so quickly, we would have had running hot water for a week and not been out money for plumbers bills.

Genya M.

8/13/2018

Would give 0 stars if possible. I told the rep that my pilot light doesn't stay on when I let go of the knob and I would like for someone to come out and look at the heater. The rep asked me for the serial number of the heater and then told me that it's an 18 year old heater and 15 years past due because the warranty on it is only 3 years... he told me they will need to replace the heater! Really? That's what you tell me without even coming out to see the issue??? The heater itself works great! It's most likely just the thermal coupler that needs to be replaced. Plus, what do you mean 15 years past due? Who actually changes their water heater every 3 years? They didn't care to do anything but upsell me! Don't believe a word they say!

Joe H.

08/09/2019 12:00:00 SA

First off, the gentleman whom I spoke to on a Sunday was courteous, attentive, and generally had me as the customer as his priority. Very easy experience and very thorough. Apologized for not having the ability to address our issue that day.

Regarding Daniel the installer, what a pleasant young man. He was very knowledgeable and explained all of my options prior to beginning his work. He was accurate on his estimated arrival, the total time for installation and did a very nice clean installation and clean up afterwards. Very courteous as well. I hope all of your staff are as good as he was.

Walnut Creek, CA

Victoria S.

10/21/2018

I was in need of a water heater because the one I had gave out while I was in the shower (RIP). I thought it would be cheaper to have it repaired instead of buying a new one, but I spoke to Paul who was very helpful and told me it would be roughly around the cost of getting a new one, so I should get a new one and he was right. Thank you to whoever I spoke to! I called around several places to get different quotes and they never suggested that. They all wanted to repair it for $400 and one business wanted to charge me just to come look at it even though I knew what the problem was. If you are in need of anything related to your water heater, definitely give this place a call.

Cesar G.

1/23/2015

I been shopping around to get a new water heater installed, since my current one is over 15 yrs old. I been worried about my old one rupturing and creating a mess since thats what just happened to my friend.

I learned about Water Heaters Only INC. from my neighbor because they had installed a water heater at his place. My neighbor told me that he was happy with the work, service and price of his new water heater so I decided to give them a call. I called Water Heaters Only at about 10 am and they told me that they could have somebody come to my place the same day between 1-4 pm which I thought was great. Alex Buenrostro called me about 1:30 pm and told me that he would be at my place in 30 min. Once Alex arrived, I went over my concerns with him. Alex was of great help and after deciding to install a new water heater Alex told me he was able to do it the same day if i had time. It was great news to me because I would not have to wait for another appointment.

Alex did a great job installing my new water heater and it works great. I am completely satisfied and would use them again.

Ned B.

11/02/2016 12:00:00 SA

Called Water Heaters Only to replace my leaking water heater. I received an appointment promptly. The service representative (Toa) was on time and completed the installation in the time quoted. Toa did a fantastic job and did a great clean up after work was completed.
Just had the inspection today and pass with flying colors. The inspector said it was an excellent installation. I would highly recommend Water Heaters Only if you need a new water heater.

JM N.

1/16/2018

After 18 years, our water heater died. Steve came out the day of my call and apprised me about my options. He prepared a quote and offered me the opportunity to shop the competition. He also offered me a quick appointment since I had no hot water. He and Lonnie were prompt on repair day and worked with me on how to access the water heater location. There are lots of stairs, a narrow aperture and a crawl space placement.
After the installation, Steve walked me through emergency procedures on the new heater.
Steve and Lonnie were professional, yet fun to be around while they completed their work. I'd recommend them, AND the company, in a heartbeat.

Beth P.

11/08/2018 12:00:00 SA

Our old water heater broke and we needed a new one ASAP. Kevin came over, assessed the situation and we had a new one within 24 hours. They were on time, prompt and got the job done. Super satisfied and would definitely recommend to others.

Casey R.

02/12/2019 12:00:00 SA

I called in today about a smell that was coming from our water heater. ( newly installed by another place) The service I received over the phone and through email was outstanding!!!! They told me the problems just through pictures I sent and told me to have the people who installed it fix what was listed. This is a company who actually cares about you and not just money which is unheard of in our area. You guys deserve 10 stars thank you so much for caring about our safety!

Joe H.

06/07/2018 12:00:00 SA

Prompt/friendly service but I got gouged on price. Make sure you get other quotes before you use these guys - the price I ended up paying was higher than the price I was quoted on the phone; given that I didn't have time to deal with a leaking water heater this week trusted Yelp reviews (big mistake). A cursory check online shows that I ended up overpaying by at ~ $600 for a similar water heater - I feel completely ripped off :(

Jeri A.

12/27/2017

Jeri and Walt Arstingstall had outstanding service on our Water Heater Replacement. We replaced the water heater today, December 27, 2017 as preventative maintenance and from the start were treated with respect. Making the appointment was easy and flexible. The technician, Drew Mocaki, arrived and was very professional. We are very happy with the quality of the installation and how clean Drew kept our home.

Thank you for taking care of us.

Patrick B.

10/13/2019

Kevin arrived on time Sunday .Did a great job
Thank you !

James G.

6/20/2019

Excellent service, nothing more I could have hoped for.

Our water heater leaked on Sunday, I called them and got an appointment for the next day, Monday. They gave me a time window when to expect them and said they'd call 1/2 hour before arrival. They did that, and arrived at the start of the time window they had scheduled. They got the job done exactly as requested, for the price they estimated. They did more than I knew to ask, putting in a drip pan and drain hole (heater is inside the house).

Right now I am dealing with some really frustrating construction people due and I own a rental property where I have to bring in different contractors. I'm not a patient person. These people are what you are looking for.

Jan C.

1/15/2017

My water heater was visibly corroded and at risk of exploding. These guys gave me a better quote by far than others I contacted and were knowledgeable about San Francisco's special code requirements.

I honestly thought Steve was great; he came out on Jan. 4 promptly as scheduled, and gave me very helpful criteria to help decide the best size for me, then had my new water heater installed quickly and easily, and nicely strapped to the wall for earthquake protection.

Nice guy and a great job.

I was already planning to give them 5 stars entirely without their review encouragement program (which does kinda trouble me ..... but these are my 100% sincere comments.)

Ronda M.

9/13/2016

Excellent and timely service. I have used this company before, so I felt confident calling them again, when my water heater leaked after many years. They were on time and efficient. My tech was Benny. Benny is a real nice guy who takes pride in his work. He kept me informed throughout the entire process and I also enjoyed chatting with him.

Benny deserves a big pay raise! Especially at the current coat of water heaters. They've gone up!

Stephen G.

03/05/2017 12:00:00 SA

This team was great. We were overdue to replace our water heater, and finally had to when it began leaking. Calling Water Heaters Only, they were prompt to answer the phone, super nice and informative (and helpful). They came over when they said - actually called before the appointment and said they had a cancellation and would it be alright if they came earlier. All was smooth, installation was completed quickly and everything was better than it had been before. They know their stuff.

My only reason for not having 5 stars was the price. They gave a pretty broad range in a pre-quote, and the actual quote was a bit higher than the high range. You totally can turn it down, but you know, you're kind of in a bind with no hot water. They said it was higher because my house was on a hill and the work would be in the basement, but I think going down to a basement is pretty normal. But yeah, he did have to carry stuff down and up two flights of stairs. But in the end, they did such a good job and were so efficient, it was worth it.

Jim C.

12/03/2018 12:00:00 SA

So use these people if you want to pay top dollar for a water heater. I called them about getting our 50 gallon water heater replaced as it was leaking. The woman on the phone asked for the Model # of the leaking unit. She asked if the unit was outside or in the garage. I told her that the unit is in the garage. She said it would be between $1250 to $1450. Fortunately, I contacted another highly reviewed company who asked me to text them some pictures - which I did. An hour later they sent me a price - $1600 for a fifty gallon unit. Today when the Water Heaters Only guy showed up, he asked me if I wanted a 50 gallon or a 40 gallon unit. I said that probably a 40 gallon unit would be fine since it's just my wife and I. He quoted a price of $1800!! I told him I already had received a price of $1600 for a fifty gallon unit (which he asked to see). When I showed him the estimate, he said he would lover his price to $1650. Thankfully, I had that $1600 estimate. In the end I had him install the unit despite the fact that this company uses a bait and switch approach as I just wanted hot water again. I will NEVER do business with them again.

UPDATE: The company contacted me to apologize for the incorrect information I had been given concerning pricing. After a few weeks more, they actually sent me a $325 refund in an effort to right the wrong that took place as a result of their telephone staff giving me pricing that was too low for San Francisco. I definitely appreciate the refund. The lesson - Be sure to get at least a few bids and be sure the bids are for your particular area.

Christopher B.

12/27/2018

We had a water heater fail and WHO was able to come and replace with 1 day notice today (12/27/18). Price was fair and in range of other companies. The installer (Peni B.) was on time and called before arrival. He was personable, explained options and completed the job quickly without any issues. I will use them again if needed in the future.

Jeffrey J.

09/08/2018 12:00:00 SA

Our 12 year old water heater decided to throw in the towel on Wednesday night (8/29/18). Sure enough, I saw that it was leaking and need replacement...

Thursday morning (8/30/18), I started calling 3 different companies and got estimates and was given availability window for the same day. Out of the 3 companies that I called, WHO was the only one that gave me the best price and earliest window. I went ahead with them.

Kevin West was our technician and he showed up right at the beginning (1PM sharp) of the estimated window (1-4pm) that I was provided with. He looked at the water heater and he confirmed that our water heater was no longer repairable due to the rust and leak on the bottom side. And he started draining our water heater. Good thing we haven't watered our trees that day and those are 50 gallon worth of water for our plants. Kevin provided extra long hoses so we can directed the water properly.

After drainage, Kevin went straight to it and even pointed out how our current setup was not really fitted properly. Throughout the process, he answered every single questions that we gave him happily and I was really pleased with the result.

Overall, this has been a very pleasant conclusion of frustrating situation and I'm glad that I picked WHO.

Jeffrey J

Susan L.

5/17/2019

Water heaters Only, Inc was great. My water heater was more than 20 yrs old. And i just did not have hot water on Tuesday. I called few places but Paul was really nice and gave me rough estimates over the phone. I liked that because i needed to replace the unit asap. Brad came and explain what he is gonna do and finished it about 2hrs. Now i have hot water. Very happy with service and price. I recommend water heater only..

Konstantin G.

4/14/2016

After sending a detailed email to these guys, outlining my current situation, my heater model, what I want to replace it with, and *ideally* what my budget is, I received:

_______________________________
From: [email protected]
Date: Apr 11 (3 days ago)

At this time we would not be interested and unable to meet your requirements.
Nic R.
_______________________________

Dear Nic R,

So, you would not be interested in treating me like a respectful customer and help me understand what is it that makes you so disinterested in my project? Is it my desired not to get scammed that offended you?

Well, since you are not interested in providing me with quality service, I am not interested in giving you any stars either.

Keith H.

1/24/2017

Water heater sprang a leak on a Saturday morning. Was hoping to get it taken care of during the weekend, but I wasn't able to get an appointment until Monday afternoon (although the only other response from a local plumber was We can come give you an estimate on Wednesday morning, so maybe it was just a busy weekend).

Benny, my installer, knew his stuff and explained exactly what work he'd need to do to replace the tank and the connections. I thought I'd need a new shutoff valve, but he showed me it just needed to be cranked down hard. He did a competent, efficient job of making the new connections even as my smoke detector kept going off while we was soldering the overflow line. My only small complaint is that he left a puddle of water on the floor while getting the old tank and its contents out of the house, but he let me know right away and there was no harm done beyond getting a towel dirty mopping it up.

I was a little disappointed that when I asked about getting a 10-year instead of a 6-year tank on the phone, I was told no problem, it's just $100 extra, but then it turned out there's not actually a better tank available, just a warranty extension (but to his credit Benny explained this and didn't try to upsell me).

Hans H.

6/22/2016

Wow, this guy was amazing.
15 minutes before my four hour time window, Kevin W called to say he was just a few minutes away.
For 45 minutes I watched him apply his 30+ years of experience replacing water heaters.
And what a show it was. Fast, accurate, informative, friendly, and professional.
Thank you Kevin, job well done.

Trisha M.

09/02/2020 12:00:00 SA

Customer service reached out to me regarding my experience. Michelle was helpful and understanding of the situation. They offered to credit me the additional costs I incurred and rectify the situation. I appreciate the personal communication and followup on my original complaint and it is nice to see large companies still listen and care about customers. Overall the products they offer and timely service are exceptional as contractors can be challenging to schedule service with. My tenants have hot water which was my priority in hiring water heaters only.

Susan S.

4/20/2020

To wake up at six in the morning hearing a hissing sound in finding water spewing all over my laundry room was a crappy way to wake up. I looked up the reviews found these guys talk to Valerie who is so nice and calming and polite. Within two hours Steve arrived with a new water heater was informative very neat and clean friendly. What could have been a disaster huge like., Ended up to be quite a positive experience. The quote was fair and just my problems were resolved in no time at all. These guys are great!

Stephani L.

12/30/2018

Thankfully, Water Heaters Only works 7 days a week and I was able to get a Sunday appointment on 12/30/18 when our 12-year-old water heater gave out. Kevin West called before arriving, was courteous, knowledgeable and proficient. We needed a new unit which he quickly and professionally installed.

Henry S.

8/26/2020

I called them in the morning around 9:30 am about our water heater that was leaking from the bottom. They sent a technician right away. By 1:30 pm we had a brand new water heater installed. I am very impressed by their prompt service and quality work.

Phil C.

08/06/2016 12:00:00 SA

Kevin took the time to answer my questions and explain what he was doing at each step. It was clear that he had a lot of experience and cared about doing things right rather than just hurrying through the job.

Hot water is back!!

Leanne F.

11/09/2018 12:00:00 SA

My name is Leanne. My roommate and I had a water heater replaced by Loni on 11/1 and we were very pleased by the fast and professional service we received. Both the scheduling and installation went smoothly and we would recommend as well as use them in the future.

Susan B.

08/03/2019 12:00:00 SA

We were out of hot water, and the repair/solution couldn't wait. One call to Water Heaters Only, and our problem was quickly and thoroughly solved.

Cold D.

11/05/2018 12:00:00 SA

What can I say that has not been said already? Chris came out and replaced our water heater in a couple of hours. He did EVERYTHING! Replaced all the fixtures and hoses and he also reinforced the brace. He even hauled away our old unit. The installation, while not cheap, was worth every penny in my opinion. Water Heaters Only is a very professional business and I'm glad that we called them.

David S.

7/31/2020

Absolutely terrific! I would give more than 5 stars if I could. Steve was here on time, even a little early, finished exactly when he said he would, and the work was excellent. Great attention to detail, and left the area looking better than he found it. The price was exactly as quoted - no hidden fees. I would recommend these guys very highly.

Chris K.

1/24/2019

Our water heater crapped and and i am not sure I have ever taken a colder shower in my life! John was our repair technician and I must say, he was absolutely brilliant, efficient, skilled and his customer service was impeccable. I am in sales and customer service in the custom wheelchair industry and I know a great tech when i see one. The break down and clarity of John's goal and solution was amazing. He was friendly and knowledgeable. He did a superb job and he even stayed after hours to make sure everything was 100%. He was alert and handled business! I highly recommend this company, this is our second water heater from Water Heaters Only and now that i took over my parents home, i will be a constant lifer. If you get John as the tech, you will not be disappointed at all. Finding great customer service is tough these days and that is why i will continue to come back. Thanks John, you will be a leader dude.

Andy X.

12/23/2015

Save your money, stay away from this company.
My water heater died last week, found this company on Google (they are very good at SEO). On the phone they gave me a quote for around $1100 with a 40 gal water heater.
While the guy who came later was trying to charge me $1600, because they charged $100 to replace a hose and a few hundred bucks for fixing it to the wall, and he stated these jobs were extra from replacing a water heater.
Well, I think this is a rip off. In the end, I found a handyman to do it for me for just $250.

Ken F.

10/08/2018 12:00:00 SA

Our old water heater was leaking and sounding like it would either explode or just take off like a rocket out of the house. It was related to water filling up in the pan and probably some excess sediment. Loni came out and installed a new water heater to replace the leaking one. He fixed the pan so it would not overflow into the house where we couldn't even see it and drain into a vent if necessary. He also redid the straps so the new water heater is more secure. He explained the pilot light lighting procedure and made sure I had all the information for the future. As others have said, very courteous, informative, and thorough. I'll be calling them again next time!

lisa a.

7/18/2018

Benny did an excellent job, arriving even earlier than I had hoped. He was efficient and friendly, and left everything clean and neat. He made sure that I was informed of everything. I will use W.H.O again for my other unit when it is time. Thanks!

Priya B.

08/08/2018 12:00:00 SA

We got in touch with WHO Monday morning on the recommendation of a local plumber. We had spoken with a few local plumbers, big hardware stores but didn't get the confidence to go with them or had to wait until the end of the week to get a new water heater. WHO gave us a time in the afternoon, called 30 minutes before and were at home on the dot. Steve B was extremely helpful and personable. Gave us a quote which was quite close to that quoted on the phone but more importantly gave us the right confidence to go with them. He had our new water heater running in about 2 hours, cleaned up really well and was very patient in answering all our questions. Would highly recommend them and will definitely use them again (hopefully in another 12 years).

Neil A.

1/27/2018

Listed on the internet with the wrong physical address. Watch out for these guys - scam!

Giga B.

01/01/2019 12:00:00 SA

Bradford White water heater went out (leaking) after 5/6 years. Called these guys and they had a tech sent out the next day. Superb dispatch, considering it's the holidays. Thanks WHO for going the extra mile on New Years Day! Price quote was the lowest out of all the other quotes we had. Water heater was installed in no time at all. Steve did a nice job! Hopefully this Bradford White will last a little longer. We were told we have higher than normal water pressure, so should probably remember to drain once a year...No complaints !!

Residence: Lewis
Installation date: 1/1/2019
Installer: Steve B.

Jann W.

6/24/2019

If I could, I would give 10 stars, that's how good Water Heaters Only is at their job!! Unbelievable service from my first phone to the completion of the installation of my new water heater. Same day, top notch, professional from beginning to end! Valerie with her excellent customer service and constant communication, to Daniel who installed my water heater, exactly when he said he would, within 2 hours! Absolute professional!
Such a relief, thank you Water Heaters Only!

Cheri G.

6/21/2017

Our water heater was making a crazy noise. I called for a quote for repair and/or replacement. They gave me both and a time and date they could come out. They showed up on time, found the leak and had everything they needed for the replacement right on their truck. Steve the repairman was polite, helpful and answered our questions regarding the warranty.
We were very pleased with the experience and will call them again if we have any problems.

Robert S.

12/23/2019

Trevor E diagnosed all issues without providing a big sales pitch. He left the decision up to us. We followed all of his recommendations. His work was efficient, detail oriented, tidy and he explained everything. He was also very patient during the financing process. We recommend him highly, without reservations.

Joseph D.

07/02/2020 12:00:00 SA

Water Heaters Only installed a new hot water heater and pump on 3/27/20. They are competitively priced. I am extremely happy the quick installation of the heater and pump. Their customer service (Michelle) was really helpful and kept me advised throughout the whole process.

Robert P.

6/13/2018

I was impressed. Service man was John. On day one he came out identified our problem, discussed prices and options. Decided to replace the water heater which John did the next day. Very efficient, reasonably priced and very knowledgeable. We are very pleased customers. Would highly recommend.

Julia H.

5/28/2019

We had a great experience with this company from the first phone call to the installation of a new water heater. John A. our technician arrived on time, was very knowledgeable and spent a long time answering our questions and discussing our options. John worked quickly to dismantle the old water heater and install the new one to meet current codes, he spent time with us explaining the new water heater and cleaned up everything before he left. I would not hesitate to use this company again and I highly recommend them. Date of Service: 5/21/19

John H.

06/02/2018 12:00:00 SA

These people are the best ever. I emailed them at 6:09am they sent a man out at 10:15am. He was friendly knowledgeable yet very professional. He removed old water heater and water gas lines Installed new heater with new gas and water lines and manufactured new copper vent line. Top notch job. He drove away at 11:30 all done with the old heater and parts at a cost of about $400 more than if I did the job myself. I would give them 10 stars if I could

Kent E.

2/15/2018

My water heater pilot light stopped working on a Sunday. They seem to like weekends and holidays. Was advised by other repair places they won't fix water heaters out of warranty (6yo) that I should replace the whole thing. Based on my description of the situation, Kevin from WHO thought he could repair it. Turns out he was right and saved me having to replace. Additional kudos to Chris who finished the job and also Laurie & Valerie who helped coordinate getting this done ASAP within their packed schedules.

Mike A.

11/17/2018

If you need. a new water heater, call Water Heaters Only- THEY ARE GREAT!

Our water heater broke this morning (17 November 18). We called Water Heaters Only to order a new one- the same company that replaced our previous water heater.

The repairman, Daniel N., arrived two hours after we called.

Daniel was courteous, professional, and explained all the work he was going to do. He also patiently answered my questions. When he was finished, he cleaned up the work area. A big thanks to Daniel for the ASAP arrival and the excellent job.

Greg W.

6/14/2018

I noticed a leaking water heater on a Wednesday night and called Water Heaters Only at 9pm that evening. I was able to make an appointment for 11am the following morning. I received a call from Kevin an hour before the appointment and he arrived a few minutes early. Kevin emptied the leaky water heater, removed it, installed the new 50-gallon Bradford White, connected it, and lit the pilot. He also explained the actions that he took as well as the city code specifics. I am very happy with the next-day response, quick replacement, price, and friendly service. Thanks Kevin!

Jeff V.

4/30/2019

Jeff V
Dublin Ca 4-30-2019
Came out in 24hrs. Doniel was my installer and he was clean fast and very professional. Took the time after install to review all the parts of the installation as well as the operation of the water heater.
Back to hot showers and could not be happier.

Thanks guys

Jim S.

11/01/2018 12:00:00 SA

This is the second water heater we have had installed by Water Heaters Only - the first one lasted 16 years before leaking. They were able to come the next afternoon to install the replacement today (11/1/18) and the tech Peni B. was very courteous and helped to drain the remainder of the water from the old heater before installing the new one. They were also very prompt in servicing the old one when a thermocouple failed. Would definitely recommend.

G L.

4/26/2019

Great customer service - polite and professional rep in taking calls and answer questions.
Fair price - quote is fair and competitive with all details on how the job is to be done.
Schedule Installation - it was done by a very professional, courteous and experienced technician. Kevin is super!

Derek T.

10/29/2018

Leka showed up on time and was professional in replacing the drain faucet and flushing the water heater. The problem was solved within the expected time and quote.

Susan H.

10/27/2016

My water heater just stopped working. I called in the morning and they were at my house within a couple of hours. They called me a half hour before they were coming so I could get home from work to meet them. Steve Burlison was very nice, quick and efficient. He answered all my questions. I would definitely use them again.

Susan Hart

Gina V.

12/07/2017 12:00:00 SA

These guys are terrific. They gave me a ballpark price over the phone, made it easy to get an immediate appointment, showed up on time and got the work done cleanly. Steve Burlison did the install -- he was knowledgable, friendly and efficient. All in all, install was perfect and cost less than it would have had I gone to Home Depot.

Caroline T.

06/05/2020 12:00:00 SA

My water heater broke and Tony at Water Heaters Only was able to replace it so quickly! I had used another company before and had some trouble, but Tony responded quickly and he was able to get my hot water on so fast! I will definitely recommend him. Great work, quickly done. I'm grateful!

a f.

11/20/2017

Woke up this morning to no hot water, called them for help. They were here within two hours and I had a new water heater and hot water an hour and a half later!! All on the Monday before Thanksgiving.
This is at least the third water heater we have purchased from them. It sound bad but each of the water heaters have lasted over 10 years! This last one was 13. I keep the receipt taped to the water heater so I always know who to call. I wouldn't call anyone else!

Karen D.

3/25/2017

I was away on a business trip and came home to no hot water! I did some search and found
Water Heaters Only and called for a free estimate. John A. came out to give me a quote. He had a good, no-pressure attitude and told me to seek a few more quotes to compare. I did and decided to go with this company. John A. was on time for the installation and was really efficient and did a great job. Not only was it less than the other quotes I got, but my overall experience was stress-free.

Kate P.

2/29/2020

I contacted Water Heaters Only on Yelp and within a week I had a new water heater. My old one was 20 years old, but not yet leaking. The company asked a few questions and I uploaded a few photos for them. They sent Alex out to replace the water heater. He was running early, so called to ask if that was okay. He was friendly, professional, and competent. The price was as expected. This was as easy as can be. I highly recommend this company!

Kate P.

2/29/2020

I had a fantastic experience with Water Heaters Only. I contacted them via Yelp to replace my 20-year-old water heater. They asked for a few pictures and gave me an estimate. Within days, they sent Alex to do the job. He called before arriving to ask if it was ok that he was early. He was professional, pleasant, knowledgeable, and competent. The whole thing was incredibly easy!

Julia W.

12/28/2017

Our 18 year-old water heater sprung a leak on Christmas Day so we called Water Heaters Only right away. They were able to send someone over the very next day to replace it. Plumber Dan came over on time and was very professional and courteous. He thoroughly explained all work that needed to be done to replace our rather large water heater (75 gal) and gave us a reasonable quote. He worked late into the night (past midnight) so that we would have hot water ASAP during a very cold night. We were truly impressed by his work ethics as well as his high quality installation of our new water heater. We would highly recommend Water Heaters Only and especially plummer Dan if you need your water heater replaced.

Matthew M.

10/12/2017 12:00:00 SA

Had an issue with a leaking water heater. Found out it was 20 years old.
They sent Loni out the next day and he replaced it. Loni was very professional and courteous. Definitely recommend them.

D V.

09/10/2018 12:00:00 SA

Weekend service at the same rate because water heaters don't know its the weekend :) . Very professional installer (Kevin West) that makes you very comfortable & he clearly knows what he is doing. This is the level of service I wish all skilled labor services would provide. I only wish they did other services too, if this is the quality of their skilled workforce.

Our water heater broke Saturday morning. I called the same day around 12pm, was scheduled for Sunday 10am-1pm (9/9/2018), they called ahead & arrived around 10:30am. By 12:30 we had a new (better) water heater installed, and was installed clearly much better than the prior one.

There was no bait & switch or up-charging (even though I'm open to truly unforeseen costs and paying them for their time). They come with a van with enough stock, and they suggest like-for-like. But we asked for a 50-gal one instead of our existing 40-gal, which they accommodated. He also explained a lot of things to us, and clearly has a lot of experience and knowledge.

Bert H.

03/05/2019 12:00:00 SA

We live in Discovery Bay, and our old Water Heater went out over the weekend. My Wife found Water Heaters Only online, and the reviews were impressive. I called them on a Monday, and was given a window of 10:00am - 1:00pm on Tuesday. Peni B. arrived at 10:30am. Once we agreed on the best decision (replacement), I asked when would he be back to do the installation? Peni replied, how about now? It took him just (2) hours, and we are now back in business.
From the initial call to their Office, to the professional installation of Peni, the experience was great. Price was fair and competitive. Our decision was based on their 50 years in business.

Amy M.

11/15/2019

Great service from the gentleman that answered the phone & scheduled our appointment, to our technician, Drew Moeaki who arrived in under two hours from my initial call: Water Heaters Only was super responsive (scheduled a same-day water heater replacement), efficient, professional, considerate, and tidy. Thank you!

Jenn B.

03/03/2019 12:00:00 SA

Such an amazing service. My hot water heater died yesterday & in less than 24 hours I have a new one. The technician, Francis, was simply awesome. He was professional, courteous, knowledgeable, helpful, and an all-around nice guy. Not only did you get the job done within an hour and a half, he left my garage cleaner than you found it and dispose of all of the waste. He even went over what happened to the old hot water heater to ensure me that I, in fact, needed a new hot water heater. Considering this was an emergency service on a Sunday, I feel this is worth every penny of the cost. I know this is considered a first world problem, but I really like hot water and not having it was such an imposition. To the owner of water heaters only, I hope you know that you have a true gem in Francis.

Andrew E.

12/06/2017 12:00:00 SA

My 8 year old Bradford White wouldn't relight after gas was restored after a brief outage. When I called and asked to speak to a technician, Nick appeared to have a good knowledge of my water heater and made a diagnosis over the phone which turned out to be correct. Alex arrived at the beginning of the window I had been given, confirmed the diagnosis, and had the pilot light assembly replaced and the water heater back on in no time flat. Alex was friendly, knowledgeable, and professional.

Stephanie C.

09/02/2018 12:00:00 SA

I had a major water heater emergency on 8/10 and Loni came to my rescue. I was out of town for business and got a call from my HOA that my water heater had sprung a BIG leak into the garage of the tenant below me. The HOA told me that the water heater had been turned off and needed to be fixed right away! Here I am hundreds of miles away and my tenants don't have any hot water. Water Heaters Only saves the day! I called them as I am boarding my flight back to San Mateo and ask them to arrive when I arrived from my flight so we could get this fixed right away. They were very accommodating and were able to meet me when I arrived back in town and install a brand new water heater in a timely fashion! I appreciate everything these guys did to fix the issue and get hot water back to my tenants. Thank You! Stephanie C.

Thomas D.

5/13/2020

Our water heaters were 16 and 24 years old and one of them stoped working so only had luke warm water. I called and they sent out Benny within a few hours. I got a quote that seemed reasonable to replace both 40 gallon heaters with one 50 gallon high return water heater. Two days later the heater is in, all the plumbing and venting redone. Very professional and showed up when they said they would. Thanks guys

Vicki G.

9/14/2019

Water heater went out Friday am. Water Heaters Only came out by 4. Gave us choice of repair or replace. Replacement Saturday morning. John did a fine job, prompt, professional and pleasant.

Larry B.

08/09/2017 12:00:00 SA

This review is for a repair for a Bradford White water heater. While the installation was satisfactory, a repair on a poorly designed $45 part was not. I called the number on the water heater's sticker thinking I would receive the same satisfactory experience that I had on the installation. Nope. Not by a long shot. I ended up paying $159 for a service call PLUS $200 labor for 20 minutes of work to replace a poorly designed thermopile. A pox on you Water Heaters Only. When the water heater needs replacing and we switch to a tankless water heater, we WILL NOT call you. Nor will we call you again for water heater repairs. There are plenty of other companies.

Cheri C.

08/12/2018 12:00:00 SA

Our water heater erupted Sunday at 3am, flooding our indoor laundry room. We called WHO Monday Morning at 9am, received an estimate over the phone and a tech was in our home by 10am. Our technician was Matt, he was great! Friendly, funny, knowledgeable. Explained our options to us, did what we chose in a timely manner and was in and out. He didn't try to upsell us or charge us for things we didn't need, just fixed the problem. We were showering by noon! And the bill was at the low end of the quote! We would definitely use WHO again!

M C.

12/26/2017

Drew gave me a courtesy call before he arrived and arrived ahead of schedule, which I appreciate consider I had no hot water for a couple of days. He was very professional and courteous. He did the work himself and it only took him about an hour and a half. My old water heater was taken away and there was no mess left behind. The price was fair and I had no complaints. I don't have anything else to compare to considering this was my first water heater replacement. But I will tell you that I did avoid going with some other companies I had called because of their lack of professionalism over the phone. And I appreciate that Water Heaters Only uses American made products.

Rafael H.

10/08/2017 12:00:00 SA

First of all, after checking out a number of plumbers, I selected Water Heaters Only, because that is their expertise. A plumber can install a water heater, but when there is a problem that requires repairs, plumbers aren't always correct in their diagnosis of the problem and the correct repair. Also, I had a disaster with a SEARS water heater repair. They kept refering me to different departments. After three attempts to repair and not been able to obtain parts, Sears had to give me a settlement because they no longer have installers in the Bay Area.

I selected Water Heaters Only, not because of price, but because of their reputation.
Dan came on Saturday, on time, and was very friendly,professional and was very thourough in the installation process. He explained in detail what he was going to do before he started the job.

The best thing about this company is if there is a problem you call them, not the manufacturer of the heater as I had to do with SEARS. Believe me, this is very important.

I would greatly recommend Water Heaters Only. You get what you paid for and I am pleased.

Rafael Herrera

Tiffany S.

02/12/2018 12:00:00 SA

I called the office and someone answered right away and was able to answer my questions and schedule a date for an estimate. Steve B. came by two days later and took a look at my water heater and determined I needed a new one. He was very professional and answered all my questions. It took a little 2 hours or so and I had a brand new water heater. I was very impressed with this company and it's employees. I would definitely recommend them.

Jordan C.

03/04/2018 12:00:00 SA

My water heater of 13 years broke and with it my heat as well. They came and replaced the hot water heater for the price they quoted in the time frame they quoted. The hot water was back, but due to air in the pipes my heater still didn't work. They came back and for free installed an air release valve and that fixed my heat immediately. They're pros.

Gloria Z.

12/01/2017 12:00:00 SA

My husband walked into the garage and heard the plink-plink of water dropping. Looked at the pan under the water heater and saw the beginnings of a swimming pool. Naturally, the 12 year warranty on the water heater had expired six days earlier. Called WHO and Drew Moeaki rolled up. He explained a couple options we had and once that was done, he got right to work. Job was done in 90 minutes or so. A lot easier than my husband going to Home Depot, renting a truck, forgetting to buy a fitting, busting a knuckle, swearing and scaring the cats, yada, yada, yada.

L And E F.

01/11/2019 12:00:00 SA

Very happy that we called Water Heaters Only. Steve Burlison arrived on time on 1/10/19 and was efficient, fast and completed the job with complete competence. He brought everything to the job site that he needed to do the work and all was professionally accomplished. Great work!
Laurie F.

Mariah S.

9/16/2013

Chad installed our water heater. It was a semi emergency install (same day) they had the stock-the fair price (I called at least 4 other companies as well) and Mike whom I spoke with on the phone was not only extremely helpful but was honest. He gave some great advice-offered even if we did not pick them to install.
We've had quite a few contractors in our home and this company was great.
Chad was on time, polite and great as well.

I can't find an order number to share sorry

Michele D.

12/30/2018

On 10/11/18 I called Water Heaters Only and got a quote over the phone. On 10/12/18, my installer, Mack arrived the next morning on time with a new water heater and was ready to get to work. He did a wonderful install and removal of the old stuff. He cleaned up afterward and answered all of my questions.
Thank you,
Michele

anita b.

07/08/2017 12:00:00 SA

Called to have a waterline replaced but the person who answered said I would have to pay over $1700 to replace the whole unit. I just needed a $20 waterline replaced!!! Of course I went somewhere else and my water heater works just fine!

Lisa M.

11/13/2017

So my water heater started leaking out of nowhere and I was clueless on where to even begin... Came on yelp and typed in water heater... of course I got a lot of overwhelming search results..so who should I call? Water Heaters Only, Inc caught my attention with their 5 stars and huge amount of reviews from others. So I decided to give them a call and I was so glad I did! Dan came out the next day and explained everything to me giving me the various options. Not only was he professional and knowledgeable... he was also quite a great person to chat with in general. He did an AMAZING job installing a new water heater for me. I would definitely recommend this company and Dan to all my friends and neighbors! You won't be disappointed because I definitely was not!

Yury P.

8/22/2017

We decided to replace our 15 year old water heater before it died violently. Still remember the nasty experience with the previous one when the tank rusted through and deposited all the water in the garage.
We got a few quotes from installers with good yelp standings and , frankly , there was not much difference in terms of the prices and product options.
Loni came over and did a quality job as fas as I can tell. A very nice and professional guy, so the overall experience was very good.

Richard M.

12/20/2018

We woke up this morning with no hot water and the pilot light would not ignite, so we called Water heaters Only who installed our last two water heaters. Alex came by, quickly diagnosed and fixed the problem as he had the needed part in his truck. We are back in business. Very professional.

K O.

04/11/2020 12:00:00 SA

Water Heaters Only was able to come right away. Peni came on schedule and assessed the problem. He was very courteous, informative, and professional. He got the job in a timely matter. He explained his work, installed the water heater accordance to code and kept the work area very clean. Invoice #134951. Thanks again for your service

Galina A.

11/30/2018

We had to replace our water heater and very happy with this company.
Excellent customer service and fair prices!
Kevin West is the plumber we worked with and he was very thorough and knowledgeable. The job was done quickly and accurately.
As a matter of fact if any of our friends need a new water heater we would recommend this company and suggest they ask for Kevin!

Joe N.

06/01/2020 12:00:00 SA

The technician did a great job communicating what needed to be done, how much time to fix it and the cost. He cleaned up after himself. He was courteous and polite. Completed in a timely fashion, I give him five stars.

Roberta M.

11/17/2018

We called after 1 PM on a weekday, Nov. 13, 2018 and the job was done very promptly the same day. Drew Moeaki was friendly, professional, and prompt. He estimated how long the job would take and beat his own estimate. The price was much less than the first estimate we received.
Thank you, Drew, and WHO for our new water heater.

Roberta McReynolds & Harold Rucker

Sandra O.

11/15/2018

We needed a new water heater after our Rheem failed after 5 years 2 months. Daniel came out the next morning and replaced it with a new 40 gallon heater and we our back in business.. Thanks again for the quick response.

Chase K.

07/07/2017 12:00:00 SA

Woke up to a flooded house, realized it was a failed water heater, then immediately started searching for someone who could come in a turn around a quick fix. Water Heaters Only was the clear choice based on reviews and exceeded expectations. From the initial phone call through completion, everything was top notch. Highly recommend these folks!

Lisa C.

08/04/2017 12:00:00 SA

They came out quickly, quoted a good price, and did a great job installing a new water heater for us. Love how fast and easy they made the whole thing!

Johannamarie G.

7/25/2015

No one would choose to start a week with an ice cold shower and a major leak from the bottom of the water heater, but that's how Monday started for us. Luckily we had previous experience with Water Heaters Only, so we called them at their Pleasant Hill number and by early Tuesday afternoon, July 21st, we had a beautiful new water heater (#1069474) and all the hot water we could want.

Water Heaters Only is an excellent company, and I would recommend them to anyone in need of a water heater. Paul on the phone answered all my questions and gave me sound advice. They set up the appointment for the next day between 11:00 and 3:00. Steve Burlison, the installer, arrived right on time, gave us a fair estimate for a good quality water heater, installed it expertly, and left the site completely clean. There was no mess or hassle. Steve's a nice guy, the sort of person you feel comfortable having in your home, and he showed us all the features of the new heater and answered my questions about maintenance (it doesn't need much).

We are grateful for the service we received this week from Water Heaters Only. I wish all problems could be solved as seamlessly as they solved this one for us. If you need help with a water heater, call these guys. They are experts.

Ellen B.

7/24/2017

We woke up on a Saturday morning to no hot water and were expecting houseguests that evening. No problem for Water Heaters Only. Dan came out in the time frame promised and got the old water out without spilling a drop of water in the house. He measured carefully and let us know that we had to downsize a bit to get a new water heater to fit. Then he drove to the warehouse and back to get the one we needed. All cheerfully, capably and efficiently. This is our second Water Heaters Only excellent experience. We'll call them again in 15 years....

Beth D.

4/15/2018

We were in need of a water heater after 28 years!! Did some research, and the big box stores were no help. One actually said we don't install them because our installer was no good--OK. Looked into getting a water heater, getting a truck, getting someone else to install it, etc etc etc. I said let's just get it all taken care of by one company. More research & Water Heaters Only had very good reviews. They came 3/28/18 and within 2 hrs we had a new water heater. So far, so good. Alex B. did all the work himself. He was courteous and obviously a professional. No fuss, no mess. Thank you, Beth Devener

Meilan H.

08/08/2017 12:00:00 SA

Our water heater gave up the ghost and flooded the basement the night before we had to leave the house at 4:30am to fly out of town. When we got back and ran cold water through the pipes, the leaking tank filled up again and, you guessed it, flooded the basement again, making even more work the second time. The next day we scheduled three estimates.

Beni from Water Heaters Only was the first estimate--and when he left we both knew Beni would be the one to replace our old system with a tankless one. For one thing, he enjoys explaining, and knows how to make a pleasant and interesting conversation out of plumbing. With 20 years experience, he really knows what he's talking about and is very relaxed and personable. We both enjoyed the conversation and learned a little about one another's lives and families. His estimate came right in the middle of the other two--confirming my gut feeling. He even managed to schedule our job within two workdays!

Beni and his partner Toa showed up when they said they would, with Toa taking out the old system while Beni picked up the parts. They worked cheerfully and efficiently, and I enjoyed getting to know Toa too. He is especially respectful and communicates with clarity and sincerity. Shortly after they arrived I asked Beni when he thought they'd finish the job. 6:00, he replied. Sure enough, despite one hiccup when he needed half an hour to flush rust from our old galvanized pipes to get the hot water in one faucet working, Beni and Toa finished EXACTLY at 6:00! Beni and Toa are a great team, and I would be delighted to have either or both come back and do another job for us. Top flight professionals!

Rod F.

9/28/2018

If you need a water heater, this is the best company. They were $800 cheaper than my plumber. I called them at 4pm on Wednesday and they started installation Thursday morning.
Bradley Vasey the installer was professional, courteous, and knew exactly what to do. Great care is given in the training of their employees.

Cindy D.

9/18/2018

Water Heaters Only installed our old water heater in 1998 and we have had 20 years trouble free. They called 30 minutes before they came and were right on time.

Daniel was very upfront and honest about what did and did not need to be done, and gave us a quote that was $775 cheaper than another company's quote. The work was completed in less than three hours. I would use this company again and recommend to everyone.

bob s.

09/10/2018 12:00:00 SA

We had a great experience with Water Heaters Only from the scheduler who answered the phone and set up the appointment to the Plumber Mack W. who did the work.

Mack W. called an hour before arriving and showed up on time within the window the scheduler said.

He was very professional and went over everything he was going to do before starting work. He completed the work on time and cleaned up the area before leaving. We were very satisfied.

Jacqui C.

12/14/2015

Woke up this morning to a puddle of water.... Of course, so close to the holidays it had to be bad. The water heater decided to die. To be honest I tried calling Home Depot but you have to push a 1 for this and wait then push two for that.... I hung up and called Water Heaters Only!!!! Never heard of them but I most definitely will recommend them to all!! I called, told them my problem and Benni
was there within a few hours. He took out the old water heater and installed the new one before I knew it!!!! Service from the initial phone call, to when Benni left was amazing!!! Fast, professional, and informative!!! Thanks Water Heaters Only!!!!

Robert T.

09/03/2018 12:00:00 SA

Totally satisfied with everything from the telephone friendliness to the prompt response, punctuality, workmanship, completion time and finish product.

Craig W.

03/10/2018 12:00:00 SA

Woke up in the morning... no hot water.... oh oh........ Down to the garage and water everywhere. After we stopped the flood and started to clean up the BIG mess, headed to Yelp to look for a water heater replacement company with a good reputation and found Water Heaters Only. Called at 7:30pm, phone answered in two rings, talked over the problem, got an estimate and had Dan at our house by early afternoon. He did a fantastic job helping me select the right water heater for our house, installing it, bringing everything around and connecting to it up to snuff, and teaching me how to work it.... Terrific!!!! Very grateful for the fast, excellent service. Twas a bit pricey, but given how fast he came out and after watching how hard he worked, the quality of the results, and the details details details he made sure were right, I'm very happy and would recommend the company and Dan.

Cheryl D.

2/22/2015

I am so happy to have found this place. First I had service on a SUNDAY. Most plumbers are closed Sunday or charge extra. I was quoted a fair price.

I had to pay a little bit more due to modification, there were some additional issues.

Kevin is a friendly guy with kind eyes. He also came prepped with all the materials in the truck: a Rheem water heater and new flex pipes, he didn't have to leave to get parts.
He also showed me exactly what he was changing out with what parts because I never had a water heater changed before. This made me feel good about the value of the service and parts. He also gave me a summary of some SF water heater codes to keep things safe and earthquake-proof. The job was supposed to take 3 hours, and Kevin finished early.

I was really worried about having it done asap and I received excellent same day service at a fair price. 2 other places quoted higher.

Jess L.

8/23/2018

Steve From WAter Heaters Only is the best! He is very knowledgeable and very efficient with his work!
Highly recommended!

Karen D.

11/07/2019 12:00:00 SA

No one plans ahead for your water heater to fail. When yours springs a leak you need it fixed fast. I called Tuesday morning, and they came out the next day. My technician was very knowledgeable about building codes and recommended that I actually downsize from a 75 to 50 gallon, saving me about $1000. His work was very detailed, and he cleaned up everything. I was very happy with everything, from the first phone call, to communicating when they would arrive, to the quality of work. I hope you don't need them, but when you do, this is business to call.

Sus O.

4/23/2015

We, The Osborne's, are so happy with Water Heaters Only.

When we first moved into our home, we had an issue with the pilot light staying on. We called Water Heaters Only. The technician, Beni, cleaned the area where the water heater was located and was able to get the pilot light to stay lit. About 2 weeks later, the same problem started. We couldn't get the pilot light to stay lit. It's a terrible feeling when you know you're going to have to take a cold shower!

Beni came back out today and due to the age of the water heater, we decided it was best to replace it. I am so surprised by how quickly he got it done!

Also, because he had been out previously, he knocked most of that first visit off the price of installation.

The service with Water Heater's Only is great. They are friendly and professional and I would totally recommend them.

Hank I.

7/30/2018

They did a very good job on the water heater installation. There prices were about the same as other companies I contacted. When job was complete it looked clean and of good quality. I needed the job permitted with the city and they helped me out with the paper work for that and made sure everything was up to code

Hank I.
Install date 3-2918
Technician Peni B??? Can't read signature but was nice guy

Sara B.

7/27/2018

We were so impressed with their patience and prompt service! PG&E turned our gas off by mistake and one of our gas appliances (the hot water heater) wouldn't relight. Fortunately, we were going out of town for a few days and Water Heaters Only worked us into the schedule so that they could service us as soon as we returned. John came at the designated time and fixed it so we now have hot water again. Hooray!

Ceci Y.

10/27/2017

Same stories as others found water leaking in the garage floor from our antique Water Heater! Found Water Heaters only from Yelp! We called at 7:45am and Mack came on time and explain the details options on how to bring the pipe up to the code! Once we finalized our terms, the technician Loni is also here to do the installation work! They were both so pleasant and skipped lunch to finish the work in few hours! I have the hot water back in the afternoon. Best service is the key of success and my neighbor happened to walk by and told me he has great experience with this company and given me a thumbs up!! Thanks Mack and Loni!!

Carol B.

7/23/2018

Installation new water heater by your tech Beni was perfect. He knew want to do, answered all my questions about the new heater and your company. I would recommend your company to others.

Tank installed today 7/23/18
Please send $25 thank you
Thanks...invoice 10044
Thanks water heaters

John M.

11/25/2018

Friendly, knowledgeable and very helpful. Almost cancelled the appointment for a quote because the person i first reached on the phone seemed to be giving me a hard sell. Kept the appointment anyway, just to get a few quotes. Steve arrived early Monday morning, had the right water heater in his truck, installed it quickly, cleanly and professionally. He just seemed like a good guy doing a great job. The final cost was less than I had expected after my internet research. Grateful for Steve's professionalism.

Jeffrey B.

07/07/2018 12:00:00 SA

Fantastic service. On time, super high quality work, reasonable pricing. No overselling. Loved working with them. Francis is an amazing installer.

Kevin S.

04/09/2015 12:00:00 SA

I called Water Heaters Only for my Aunt, Doreen Sustarich, whose home needed a new water heater. The old one started to leak, and we needed help quickly. Loni, our technician, came right on time the next day. He was very quick and professional, and had our new water heater in in two hours! That included replacing the old gas and water lines, and strapping it to the concrete in the basement.

He did a great job, and we would recommend them to anyone who needed a new water heater.

Lori S.

06/12/2018 12:00:00 SA

I highly recommend Water Heaters Only! Loni came out within an hour of my call, diagnosed my problem, took away my old water heater and installed a new one. Loni was kind, knowledgeable and professional. He made a stressful situation easy. Thank you!

Will R.

12/10/2015 12:00:00 SA

Water heater blew up last night, and that means a cold San Francisco shower in December. After researching online and weighing DIY options, we decided to play it safe and call the number on the heater, thinking at worst we needed a new thermocoupler. Water Heaters Only installed our heater in 2007 and did a pretty good job of it at a fair price. After calling, we were given an afternoon time for the next day, which meant only minimal frigidity.

So Alex B. arrived on time at 2 (with a 1-4 PM window given) and even called before he arrived. The bad news was the whole water heater needed to be replaced, as it was severely corroded and neglected for several years (oops). He quoted $1300. I thought this sounded high, so I told him I would check with the missus first, but really wanted to check some other places first. Turns out Alex's quote was $100 cheaper than 4 of the other top rated water heater repairmen on Yelp. So I called to schedule Alex to install on Saturday (it was Thursday at the time). The person who answered actually said Alex should be able to install this afternoon, and not only that, he would be able to do it in 2 hours or less, leaving me time to pick up the kids from school.

So Alex came back, did a bang-up job and was very friendly and professional. He finished at 4:58 PM, 1.5 hours after he started, and I was able to pick up the kiddos on time and shower like a first-worlder a lot sooner than expected. Thanks Alex and Water Heaters Only! Highly recommended!

Lana P.

5/29/2018

I had a great experience with Water Heaters Only, Inc on May 10, 2018 when they replaced my 50 gallon water heater that had started leaking. They came out to give me a quote and were able to do the replacement right then and there! John A. was presentable, articulate and did a great job! I've now had the new water heater for almost 3 weeks and it was seemless. No issues. It was an all around great experience. I will most definitely be sharing their info. with my real estate clients!

Thanks so much!
Lana P., San Mateo

Robert F.

10/04/2019 12:00:00 SA

Five stars are definitely deserving for the very professional job done by Will G. from Water Heaters Only, Inc. in his installation of our new water heater! He was there near the beginning of the arrival window and was very thorough in explaining what needed to be done to handle the difficult access location and the necessary work needed to get the installation completed. He was very polite and conscientious throughout the whole process and answered all my questions very comprehensively. It was a pleasure dealing with him and we would strongly recommend him and Water Heaters Only, Inc. to others.

R. C.

5/15/2018

Paul was very professional and courteous when I called about getting my 78 year old neighbor's water heater replaced. Loni arrived same day and was equally professional and courteous. Wouldn't hesitate to recommend Water Heaters Only. 5 Star Service! Thank You!

Betty R.

11/10/2016 12:00:00 SA

I am very disappointed in their service.

I had a 75 gal water heater installed one week ago. The installer pulled out my W/D to run a pipe behind them and scratched my newly painted laundry room floor very badly. He was aware of the damage but said nothing. I was away when he finished the job, discovering the damage the following day. It is now 7 days later and their customer relations dept (Michelle) is not returning my phone calls. My painter has given them an estimate for repainting and I have had no contact from them. If they call this professional, I strongly disagree.

Tony T.

11/07/2017 12:00:00 SA

The Friday night we returned from our vacation, we found our hot water heater was broken. On Saturday morning, I called around and checked Yelp. I contacted Water Heaters Only in Redwood City, CA. and spoke to Paul. After querying me as to the age of my broken water heater, he suggested a new water heater be installed. All work has to pass Palo City inspections, be earthquake proofed, and other safety measures be installed. I agreed to have work done with Water Heaters Only and he gave me a verbal estimate. A plumbing professional will be at my home between 2 pm and 6 pm.

Dan showed up at 3 pm and evaluated the work and gave me a fair cost for the total job. Dan was very professional, explaining every step of the process. He is enthusiastic, tidy and as expected by his expertise, he performed an outstanding job. My wife and I were very happy when we finally had hot water for our showers since we left Mexico the previous day. Dan took away our broken water heater, cleaned up everything and left us with an excellent impression of a job well done by a professional. We would highly recommend Dan and Water Heaters Only.

Jon T.

08/03/2019 12:00:00 SA

Very happy with both service and quality. For some reasons our water heaters broke down every 4-5 years but since these guys installed almost 9yrs ago, it's still working well until last night we don't have hot water anymore. Most places quote 1200-1500 to replace. The service guy just found the pilot was out and relighted with no charge! Very happy and remain loyal customer!

Kevin G.

7/30/2017

I called in on a Sunday morning to request for water heater replacement because my old one broke down and wouldn't produce hot water. About 1 hour later Kevin West arrived to do the initial inspection/estimate. We agreed to replace the whole tank, and around 1 hour later, the whole system was installed and hot water started flowing again.

Kevin West was very professional, efficient, and friendly. The whole process from calling in until completion took only ~2.5 hours, on a Sunday. I was very pleased with the excellent service.

Janice Yoko N.

4/25/2016

Jon Reynolds and I needed a New Water Heater, because we were tired of taking a shower and the hot water running out in the middle of shampooing. Seems the element in the water heater went bad. We received estimate from a local Marin company, after paying for him to come out and look at it, he said that that cost can be deducted form the estimate given. We decided to check around because of the price they were quoting.

We saved well over $500. We are so glad we did our homework and called Water Heaters Only, Inc., you should too!

Yes, Water Heaters Only to the rescue! We called and received a free estimate then scheduled The plumber Steve Burlison to come out and install the new unit on February 29, 2016 during the 9 to 11 window, he called to let me know what time he would likely arrive. He got there a few minutes prior to his projected time.

Steve was courteous and tidy, He laid down a drop cloth from the front door to the water heater location. He confirmed that he would not need to shut the water off to the building thus preempting the need to notify neighbors.

Steve drained the existing water heater tank uneventfully into the garden area outside. He turned the breaker off, closed the water valves and removed all the tank strapping and connections.He transported the old water heater to his truck for disposal; and he brought in the new water heater.

Steve sweat the new fittings onto the existing valves and attached a new insulated supply lines.
He was able to carefully install the new water heater in the same space, using the same drainage setup leaving an improved overall appearance over the original. The entire job was completed in less than 2 yours. And he was friendly and helpful. The rare and special service which significantly exceeds expectations. Thanks Steve, Fantastic job!

Jon and Yoko Happy Customers

Tiffany C.

01/08/2015 12:00:00 SA

Overall service was great - very prompt, called ahead, and they were able to replace my water heater the day after I called.

Minus one star because they under-quote the job on the phone. This was not specific to my case, but others I know as well who have used them. As an example, for my 50 gallon (tanked) gas water heater, I was quoted $1100-$1400 on the phone. When the installer showed up it was $1450.

Mentally when you hear a range, you're apt to assume your price will be in the middle but it's a bummer when it's over the top end of the range. Lest you think I had some crazy hard setup, my installer (Luigi, who was really nice) was done in 1.5 hours. And I had a door 3 feet from the water heater, so he just hauled the water heater right outside and to his truck. It was an easy-to-average setup.

I'm happy to have hot water consistently and can't complain about the service.
customer order # 1063181

Dee F.

05/06/2017 12:00:00 SA

Called in need of my water heater to get checked at my
Business. They came out same day and said it needed replacement. I figured so. It was 10 year old tank and I had two old old boilers( 30 plus years). They don't even make them anymore. One boiler wasn't even working. They quoted me for two tanks- they not come in a combo with tank and boiler. The original price was $19,000 I screeched- yikes. The manager called me after talking tot he manufacturers and they advised that i didn't need that much storage. So it went to $14,600- much better. I could've gotten 1 and saved myself $4,600 but If the one as down my business would have no hot water- I run a laundromat. Hot water is important. I agreed and they did the job SAME DAY! At the price of 14,600 that included all material, removal, dumping and labor. I find that to be a good cost for what I got and the efficiency of it. awesome company. Don't go anywhere else!

Mary R.

10/20/2017

Just got our new water heater in Los Altos today on 10/20. Steve Burlison came within 2 hours of my call and and very efficiently put in my new water heater. He was tidy and professional.
Thank you
Mary R

Brian Z.

1/21/2017

First off, they answered the phone on the first ring every time I called. When your hot water heater is leaking all over the place, you're really not in the mood to leave a message.

They sent out John A. to give me a free estimate. It all seemed clear. Much to my surprise, he began work immediately after I accepted the estimate. He was done a few hours later. It has been over a week (installed on 1/12/17), and everything works great.

I hope I don't need their services again for a long while, but I'd recommend them to anyone else.

Jeff L.

10/15/2017

Water heater started leaking and called for an appointment to get it installed the next day. Loni came and did an amazing job with the replacement. He was able to answer any questions I had and was very informative with the technical aspects of the installment as well. He went through all the options I had but didn't push any particular product on me. Very happy with the quick, easy replacement.

Glenn B.

12/01/2019 12:00:00 SA

My wife Linda was referred to Water Heaters Only and she called the main number (1-866-946-7842) and spoke to both Victoria and Seth who were very helpful about replacing a Hydronic Water heater. Chris from Water Heaters Only came out and did an Outstanding Job! He was very familiar with the Hydronic type of water heater and replaced my old water heater from 1994. Chris was extremely professional, efficient, pleasant and an expert in his profession. Linda called the main office and spoke with Paul the General Manager and complimented the great job Chris did. We will tell everyone we know about Water Heaters Only and will definitely call them again if the need arises.

Jose L.

8/17/2018

Was in a bind because my water heater blew. I looked for people in the area and heard of water heaters only. This company is super cost friendly and professional. I had someone out to my house the same day! I definitely recommend them when you're in a bind.

John K.

10/05/2016 12:00:00 SA

Great experience with Water Heaters Only Inc. replacing my water heater. My call for an appointment was a fast and professional interaction. My tech - Steve - called ahead of time to let me know he was coming (this was on Sept 18). When he arrived, he did a great job of describing what he was going to do and how long it would take. He cleaned up after himself and made sure he had answered all my questions. I highly recommend them.

Debbie C.

04/03/2017 12:00:00 SA

I was looking for quotes to flush my water heater. I didn't actually have Water Heaters Only come out, but when I asked for quotes, they were the only company that told me that it's a pretty simple process that I could probably do myself. To me, that was an indication that they wouldn't charge me for unnecessary service and I really appreciated that!

Paul H.

04/02/2015 12:00:00 SA

Well I am a return customer so expected another great experience and wasn't disappointed. Called on a Saturday and they gave me a 10am-1pm window for the next day, last Sunday, 3/29. Beni, my most excellent installer, arrives at 10am sharp. For real. He did a perfect install and enjoyed his great demeanor during the whole time. Whatever they're paying him it ain't enough and no, I'm not related ;)
I can highly recommend these folks. -Paul Hernandez

Zoe G.

12/05/2014 12:00:00 SA

I would give it 4.5 stars. The minus 0.5 stars is cos I wished they would call to let me know they were going to be very late (I was the last appt. Was to arrive at 4pm to diagnose problem but arrived more than 2 hrs later. I had to keep calling the office to find out. Good thing is, there is always someone who picks up the phone. )

Other than the above issue... They are great. Alex came out to help diagnose the issue and he was also the one to install the new water heater. He was patient with my questions, very knowledgable, professional, always cheerful and he did a marvelous job putting in the new heater with all the necessary safety and clean up also done. Super duper!

Chris F.

1/17/2019

We have a house in Belmont and we called Water Heaters Only and they came out and did a wonderful job on replacing the water heater quickly and efficiently. Steve did a great job in explaining the replacement. C. Fernandez Installed on Jan. 16, 2019

Kim H.

03/10/2018 12:00:00 SA

They were fantastic!!! Chris, our technician was one of the best service guys we've ever had. The water heater broke in the morning and it was fixed that afternoon. He was informative, very friendly, neat and tidy. I highly recommend them

Bill D.

03/09/2018 12:00:00 SA

i had my water heater replaced and the job was great.
They came at 330pm as they said and where done by 630pm
great tech and great work not cheap but done
Oakley CA.

Anna D.

03/07/2018 12:00:00 SA

We discovered our hot water heater was leaking over the weekend, we turned it off and started draining it. On Monday, 2/26/18, we called several places and Water Heaters Only sounded the best. Steve Burlison came out within a couple hours of our call, gave us a free , no obligation estimate and then after we agreed to the work, he had everything done in about 2 hours. He hauled away the old water heater and put in the new without any fuss. Everything worked and works great. Thank you!
Anna

Desiree P.

06/09/2019 12:00:00 SA

My water heater leaked. After 12 years on the job it called it quits with a splash! I called the Fremont branch of Water Heaters Only. They sent a tech the next morning June 4th. TOA gave us a courtesy call about a 1/2 hour before arrival. Thanks for the heads up! I was impressed with the high tech look of the Branford White water heater. The top of the line model. TOA was a pro. He carefully carted our old water heater away and brought in the new one. He answered all questions. I highly recommend Water Heaters Only

Viraj P.

12/19/2016

Timely service, came on a Sunday, service man was professional and seemed to know his stuff.
Hated to have to replace a water heater within 8 years (last time was installed by someone else), but once its leaking, too bad!
They also have a 6 year warranty, so less to worry about at least for a while.
The service man's name was Toa, and I recommend him. Work was done on 12/18/2016, for customer Viraj Patwardhan.

Joe L.

02/01/2017 12:00:00 SA

I just replaced a water heater initially installed by Water Heaters Only 15 years ago. Despite no service at all over 15 years, it was still working well, but I did not want to tempt fate and had it replaced before it failed. The initial call to get estimate and make appointment went smoothly. The new water heater was installed in less than two hours and the old one taken away. Total cost a little under $1700 for 50 gallon gas heater. Everything went smoothly and low stress. I feel confident I need to do nothing more for another 15 years.

Barney O.

11/11/2019 12:00:00 SA

I discovered my water heater was leaking late Sunday evening, the night before Veterans Day. I found that many water heater companies were closed on Veterans Day or would not come to where I live. Fortunately I discovered Water Heaters Only and they were able to send a technician to replace my 22 year old leaking water heater. The person I spoke to by phone was courteous and informative. He gave me a good idea what a replacement would cost and answered all my questions. There was no extra charge for Veterans Day, they answer their phone 24 hours a day and their price for a water heater and installation was lower than other companies I checked into.
Danny arrived less than four hours after I had called. After looking at my leaking water heater, he told me exactly how much it would cost to replace and exactly what he would be doing. As soon as he did that he showed me how to get a $50 dollar discount with an online coupon. Danny was very professional, extremely knowledgeable and hard working.
My old water heater had been resting upon a layer of drywall. The relatively small amount of water that had leaked out turned that drywall to mush. Danny replaced this with plywood which he cut to fit the alcove where the water heater sits. He also added a drip pan under the new water heater. He answered more of my questions and instructed me on the operation and use of my new water heater. His installation of the water heater was very well done. It was very evident he was experienced and highly skilled in water heater installation.
I highly recommend Water Heaters Only and Danny in particular. I was very pleased with the experience.

Bob Z.

10/31/2014

Problem (discovered after repair work): Brandford water heater burner fail, causing a delayed ignition and flame to go out the bottom front of the water heater. The flame came out about 6 inches and the 'sensor' didn't auto shut off!

This occurred at 3am, I investigated to see this horror and killed the gas.

First attempt to fix: we contacted our home warranty - they sent out a local contractor that i will nickname 'dumb and dumber' - I gave them the above problem statement, they proceeded to try and turn on the water heater, after 10 minutes they get the pilot going - after another 10 minutes they finally light the water heater, we hear the burner going - 40 seconds later, BLAM! flame out the front and it nearly burns the guys face off. They kill the gas, call Brandford tech support, Brandford tells them it has something to do with the exhausting of the heater, these guys blame the flue and they tell me to find a chimney/flue cleaner and while I am looking on Yelp for this service, they inform me that Yelp is a scam and blah blah - i finally get them to leave.

Second attempt to fix: We found the paper work from Water Heaters Only when they installed the unit in 2011. I contacted them, spoke with Matt and it was pretty straight forward. Loni came out the next day at 12pm (window was 12pm to 3pm), and he was super pro. We watched him investigate, diagnose then call HQ for a buddy check. He needed a part, 15 minutes later it came and there was another buddy check. This company totally took care of us and we trust their work.

Thanks to this company, we have hot water again - super important when you have a new born that is a few days old. Thank you again guys!!

Justin C.

7/30/2019

John Aguitte is probably the best service provider I've had. Period. He was extremely knowledgable and honest with his pricing. On top of that, his workmanship was excellent. I'm never using anyone else for my water heater needs. Water Heater Only, never let him go!

Kristine T.

2/28/2015

Service was high-quality and quick! My water heater had broken unexpectedly, and my family and I were without water for a couple of days. Initially, we went through an independent water heater service but were frustrated with their poor quality of service and lack of skill.

So, we heard about Water Heaters Only, Inc. from Yelp and were able to make an appointment shortly after. Steve Burlison arrived promptly and fixed our heater quickly. He was very friendly and explained all the steps to us. In a matter of a few hours, we had warm water again! We definitely plan on going through Water Heaters Only, Inc. again because of the great customer service we received from Steve.

David F.

09/12/2018 12:00:00 SA

I purchased a water heater from them 9 years ago. The pilot light went out after the gas was turned off. I tried relighting without success. I called them and explained what happened. He made an appointment. They came out lit the pilot and charged $159 for 3 minutes. The guy on the phone should have talked me through relighting the pilot, he just assumed that it was a pilot switch or something needing repair. I called the main office to complain about the charges for a repeat customer, they would not make an adjustment. I don't think this is very good customer service. When I need to replace the furnace, I will look elsewhere for a new one. They lost a customer.

A. P.

01/06/2018 12:00:00 SA

SAME DAY!!!!! These guys are life savers. Spoke with Paul who was able to give me a next day appointment, but said he'd call it something opened up today. A few hours later I got that call. OMG! Paul did what he said he would. Seems almost unheard of these days (yes, I've grown in to one of those old, cranky farts).

Mack showed up in no time at all, even giving me a heads-up call when he was on his way. They're real pleasant, clean, organized and professional. These guys take care of everything. It's just too bad it's Water Heaters ONLY.

Thank you PAUL and MACK. Oh, can't forget LAURI (sp?).

marina p.

10/19/2019

Just had my water heater replaced by Water Heaters Only and they were great. Immediate response and follow-up throughout the scheduling and installation process. John Aguirre was the technician who came out., he was prompt, professional and very knowledgeable. He explained the work he needed to do prior to replacing the old water heater and did an awesome job from start to completion. He cleaned up the work area and gave detailed instructions on operation and warranty information. Price was very reasonable, I would definitely use them again.

Janice S.

12/27/2017

I had my water heater replaced a few months ago. The technician was efficient and knowledgeable.
He explained, in detail, what he was going to do. He was very neat. I was also pleased with the
final cost. I was also pleased that they came out on a Saturday. I have been a homeowner for
forty years. I have had to replace other water heaters. This was the best experiencs

Sam B.

12/24/2015

Extremely grateful for the fast service. Only had to suffer through one day of no hot water and one ridiculously cold shower. The entire job took under two hours, and my new water heater is working like a champ!

Customer Name: Benson
Installation Date: 12/24/15
Technician: Beni

Bing M.

6/29/2019

Awesome service at a fair price! We called in the morning, tech came and job was done after 2 hours!

Scott G.

11/21/2017

Excellent service. Always answered the phone right away were able to answer any questions. Technician was on time, courteous and professional. Quality work and product. I would recommend.

John D.

12/27/2014

I've called Water Heaters Only's Redwood City branch earlier this Tuesday, and was given a window when the technician will show up. The operator asked several questions with regards to the location of the water heater, and where the leakage is, how severe and long ago it started. Steve Burlison showed up the next morning as scheduled during the earlier part of the window (window was from 8 - 12) and he showed up at 8:15.

He was professional, courteous and explained the steps he had to go through to remove the existing unit and install the new one. The whole job took about 2 hours and was pretty straightforward. He also had to adjust and re-solder some of the existing connections because the Bradford White unit installed had to face to to the right slightly due to the location of the service panels at the bottom. I thought that was pretty good attention to detail.

Overall I would recommend this installer/repairer. The price quoted was also competitive to what the others have quoted.

Ho, J - 12/24

Marc P.

12/26/2016

Kudos for quick service and installation, and having the needed parts on the truck, including a circulation pump. Also, technician Mike Cohen was great. Minus one star for having only 'Red' type M copper and not having the 'blue' better grade type L copper. If you spring a pinhole leak, it will probably be where the thin wall copper is installed. Only a couple of bucks more in materials is well worth it for a quality job. In any event, went out to get some and Mike put it in. Thanks for great service on the last working day before Christmas.

Richard C.

08/11/2016 12:00:00 SA

On Monday morning I awoke to find a blown out water heater and water leaking to the street. I called Water Heaters Only, Inc. and was told they could send an installer in the early evening of that same day. Kevin arrived at the designated time and with a great attitude and personality he removed and installed the water heater within two hours. Kevin answered all my questions and offered some advice to keep the water heater running in tip top shape. The price was even at the lower end of the estimate. I want to thank Kevin and this company for the professionalism and their detail to the job performed. I would certainly recommend them to anyone who needs to replace their water heater.

Craig B.

11/10/2015 12:00:00 SA

The serviceman arrived early, was friendly, explained the problem, and installed the water heater without any issues!

Customer Name: Brown
Installation Date: 10/9/15
Technician: Beni

Adam T.

1/26/2017

We noticed no hot water in the house and detected a leak in the bottom of our water heater. We called WHO at 9:00 PM that night and they came out the next day. They called and said they would be here between 12-1 and arrived at 12:03. Chris inspected the water heater and said we were fortunate it didn't burst on us. He showed my wife how bad it was and that the top was concaved - one of the worst he'd seen - Yikes!

In under 3 hours we had a new water heater installed. We were contemplating a larger tank but even though it would have cost more he told us the pros and cons and we decided on going with the smaller tank. I was impressed that there was no upsell as he could have easily recommended the more expensive tank.

So within 24 hours we went from a dangerous situation with a non-working water heater to an updated professionally installed water heater thanks to Chris and WHO.

Thank you!!

Dee C.

3/30/2016

talked with paul - got a price of $2800 for 50 gal high recovery. he dropped it to $2400.

my contractor found the same model for $589 at Home Depot. same spec and same guarantee

they sound pretty knowledgeable - but this ain't rocket science. we got another bid of $800 for the same thing.

John T.

1/17/2019

Peni B. was the best. Professional, fast, and did an amazing job replacing our old water heater with the right one for the job. Up front about everything and took the time to explain exactly what he was doing and why. Would definitely recommend Water Heaters Only and Peni B. to any friends who might need their service.

David M.

10/14/2015

Order No.: 1071960 Mechanic: Beni Service Date: October 14, 2015

To his credit, Paul on the phone had me first check with Home Depot because the water heater was under warranty, but a parts-only warranty. At the house, Beni determined that we required a new pilot light kit ($45.00 parts). The service call to come out is $165.00 plus I guess another $84.00 in labor to install. Total costs is $294.00 and Beni was on the premises for 42 minutes. For me, I needed it done and I did not want to try it myself. Just recognize that you will pay about $250 in labor and drive time to install a $45 part that takes about 30 minutes. In my book, that's fair.

Friederich M.

10/12/2017 12:00:00 SA

We had to replace our Water Heater that was leaking. We called Water Heater Only on a Saturday late morning and in the early afternoon Chris came to our house to evaluate the damage and to propose replacing the old water heater. He detailed all the steps to be done and what would be the price which was very reasonable. Chris did a fantastic job in installing not only the Heater but also securing it to the wall and adding some plywood on the bottom to strengthen the base on which the heater lay down. The job was very nicely done and I enjoyed chatting with Chris who is such a nice guy who take all the time needed to patiently explain the details of the installation and answer my concerns. I am very pleased with Water Heater !!!

Brian F.

1/16/2015

I'm impressed with Water Heaters Only - I called on a weeknight with a busted heater, leaking heavily from the underside. Their competitors were closed at 5pm, but these guys took my call and gave me an estimate over phone.

The technician, Alex, arrived (Jan 13th, 2015) at our SF home within the 4 hour install window the following day and took care of removing the old tank, installing new hoses (flexible in the event of a quake), and putting the new heater in place. It all took about 2.5 hours and Alex was very friendly and efficient, just a nice guy. The new tank works great, no more leaks and our water pressure and heat is much improved - I suppose the old tank was on its last legs for some time. Price was reasonable, not the cheapest or most expensive, but with a young family, you need your water back on from an efficient and reliable provider.

Tank is insured for 6 years, labor 2 years, parts 1 year - pretty standard.

Overall very happy, but I did forget to mention that I found them on Yelp which would have saved me $35 bucks on the install. Agh!

In summary, I'd recommend this company for your replacement water heater.

John K.

10/04/2017 12:00:00 SA

Today ( October 4, 2017) we had our 21 year old 40 gallon water heater replaced and upgrade to a 50 gallon model. Everything went without a hitch with service person Alex showing up promptly. Although the job required some plumbing and solder work it was completed within 3 hours. Alex's work was so neat and orderly I think the water heater system looks like a showroom display!

Many thanks from my wife and me for such a great job. Oh yes, the hot water system works wonderfully as my wife just took her first shower with this system right upon her return from the gym.

By the way, I found the price, including the County Permit fee, quite reasonable. Definitely competitive with the big box stores.

John K. of Novato

d g.

12/31/2016

Excellent experience! Christmas eve is not the greatest time to have a water heater stop working, but Water Heaters Only made the whole process easy and painless. Prompt and polite on the phone, they were able to send Dan to come out on xmas and look at the old water heater. We decided to upgrade to an outdoor tankless (to get some much needed space in the basement) and we couldn't be happier. Loni came out to do the install and was super professional and knowledgeable. He took time to explain the process and pros/cons of tankless so we knew what to expect. Installed it in one afternoon and even hauled away the old one. Highly recommended company!

AL C.

8/30/2019

Matt came out Saturday morning. Once I decided to commit, he started the process of draining my old tank and took off to get me my new water heater. When he came back he went over the process and worked very hard installing the new tank. Once the installation was complete, he went over the instructions. Not sure if it was the only option, but I now need to climb a ladder to reach to turn off my water, which is not easy accessible. The only other complaint is he unplugged an outlet and did not replug it back in that belongs to a critical charger. Overall they were quick and efficient.

Loulou Z.

12/29/2016

Steve B. came out to replace my hot water heater (our hot showers started smelling like hot algae a month ago) after a flush did not help with the smell. I lucked out and got an appointment the very day I called because of a cancellation. I could not be happier! I called at 9AM, Steve B. came out at 10:30AM and I had hot water out of a brand new hot water heater at 1PM.

What a great crew! I hope I never have to call about any problems, but they have a one year warranty on their work, and the heater itself has a 6 year warranty. Hurrah! Off to take a non-smelly shower!

John K.

04/03/2016 12:00:00 SA

In this day of DIY, YouTube fixes for everything, I accepted the fact that sometimes you just gotta have a professional do the heavy lifting. Upon researching who had installed our old heater, I came across Water Heaters Only. Matthew and Kevin W. were super professional and kept us in the communication loop. They delivered prompt service, arrival time updates and options, pros that know what they're doing and do it quickly and neatly, and take huge care of customer relations, instruction, and follow up. Fair and honest pricing, great service, and neat, clean work! It turns out Water Heaters Only installed the previous heater 10 yrs ago! Well done again guys! Now if you'll excuse me, I have a hot shower waiting..... ;)

Jim D.

08/04/2016 12:00:00 SA

After 16 years, our old heater sprung a leak. Monday afternoon at 4 I called several sops that were recommended and WHO was the first to call back. Booked them for Wednesday and braced for cold showers.

Tuesday morning I got a call and was asked if they could come a day early!

Chris showed up at about 3 pm and by 5 we were good to go.

Nice guy, clean work, helpful as all get out.

Big thumbs up for Chris and WHO!

Tasha F.

9/19/2017

Wow, excellent service. They showed up went to work. Every step of the way from phone call to exiting my house--it was professional, friendly and efficient. Worth every penny. Would recommend them to anyone who finds themselves with a leaking water heater! Yikes. ...oh yeah, I had a sick kid while this installation was going on and he just rolled with it.

Joe C.

3/22/2019

Dont look any further if you are having water heater problems. Woke up this morning to find my water heater leaking. I called Water Heaters Only at 10:00 am. I got a call @ 10:50 that the guy coming to install a new water heater would be here in 10 minutes. A couple of minutes before 11 he was here. By 1:00 the new heater was installed. I called at 10:00 and by 1:00 my new water heater was installed. Cant get much better than that ! Thank you

Robert B.

3/21/2019

Did a great job but the price was a bit high. Replaced the tank, replaced the water and gas lines, added a pan and plumbed it to the crawl space for $1850. 40 gallon and on a Sunday.

Doug G.

7/15/2018

I called Water Heaters Only on Friday, July 6 after calling 3 other places who could not replace my specific water heater or could not come out the same day. Water Heaters Only came out that same Friday, ordered the new water heater that same day, and had it installed 2 days later on a Sunday. Kevin W was the installer. He was great! He explained things before, during, and after. Thanks Kevin and Water Heaters Only for replacing my water heater! Doug G

W. L.

8/28/2017

great service!
Called 9:00pm the night before for an appointment, got it installed the next day.
Very efficient, friendly service. He explained all info of maintenance to me. Took about 2 hours, Steve did great job cleaning up as well....Highly recommend!!!

sue s.

03/04/2019 12:00:00 SA

water heater went out friday night ..called a couple places and they could not come til monday or tuesday
called water heaters only and they came th next morning did a very professional job for a good price
will recommend to others

Lisa D.

2/28/2017

I woke up on a Sunday with no hot water, throwing me into a panic since there are 3 active adults in the family and it was cold enough without a cold shower and we didn't want to do that more than once! Looking on YELP for local plumbers was overwhelming and I wasn't sure who to call. I decided to look at my water heater to get info I could to relay to whoever I ended up calling and I saw an install manual stuck to the side, with a receipt showing it had been installed by Water Heaters Only about 14 years ago, so I decided to call them first. Beni came over the next morning, determined my tank needed replacing and a few hours later I was up and running! My last water heater was a Rheem but this time they installed a Bradford White, let's hope it lasts as long as the last one.

Frederick L.

8/20/2017

My hot heater suddenly broke - leaking. Came right out after my call - within 2 hours! Reasonable price, very good workmanship.
Daniel was very friendly and explained everything very well. Finished in good time, Now I have hot water again!

Joy N.

8/17/2017

Above and beyond the call of duty, Dan from Water Heaters Only was professional and dedicated in his removal of our old hot water heater and installation of the new one. He worked nonstop for 11.5 hours straight. Quite unbelievable! And despite the challenges with the process, which included the fact that the pipes were covered in asbestos, his spirits remained positive. I wouldn't hesitate to refer Dan and Water Heaters Only to any friends or colleagues!

Orez H.

1/18/2016

We had a water leak from the (hot) water line on a relatively new installation. Francis did a fantastic job on short notice ( same day service). He honored the 1 year warranty despite installation 1 1/2 years ago. He was patient and answered all questions thoroughly. Francis was knowledgeable, competent and represented the company well.

Jimmy I.

11/14/2014

I had an water heater leaking issue on Saturday morning at 11/08/2014. I called Water Heaters Only because they are highly rated on yelp. Spoke to a nice lady who took my information. She had informed me that the tech can be there between 12-4. I had informed her that I am trying to leave town for the weekend, and asked if she could send someone out ASAP. Beni, the technician called at 11:15am and arrived at 11:45am.

Beni was nice and professional. The jobs from arrival to departure took just a little over 1 hour.

I can only guess that the 40G water heater was about 500-600 dollars (on the high side), so based on time and material, the labor was about 600 dollars, which to me seems a bit steep.

Overall experience was good. I would suggest that you find a local trusted installer when your water heater hits 10 year mark so that in case you have to swap it out, you get a good sense on the breakdown installation cost and material cost.

This review could have been 5 stars if I felt like I was getting a fair deal for the labor cost. Overall, the experience was good, but I probably will shop around in case there is an issue again.

Thanks
Jimmy

Customer Order #1061197
Sunnyvale

E. C.

2/14/2019

a no-nonsense water heater replacement from specialist Steve Burlison on Monday Jan 14 2019. courteous, quick, and effective. Eugene C.

Ed R.

08/05/2019 12:00:00 SA

Our five year old 'big box store' water heater has been problematic for some time now. It had a Service Bulletin on it, and it took us quite a while to get it resolved, since as we all know, the manufactures typically use least cost contractors to fix things. A month after the repair, we had another failure, and we had enough. So based on the reviews I called Water Heaters Only, and guess what? Someone actually answered the phone. I discussed our issue and was advised that WHO won't even work on the model we had. After a short discussion I decided to go with a new water heater from WHO. Alex came out the same day (we were lucky on scheduling) and performed an impressive professional installation of our new water heater. You can easily see the differences in a quality unit and the cheapo units sold by the big box stores. Yes, it was pricey, but what is the worth having a non-problematic water heater? We are very pleased and have found our new water heater contracor in WHO.... thanks Alex and WHO guys....

Lida Z.

9/14/2014

I found a pond of water underneath water heater. Called a few shops but most cannot schedule immediately. They got my call and swiftly scheduled my job the next day.

Beni came on time the following day. He told me the water heater out-lived its life cycle and it needed to be replaced. The work was done very professionally and cleanly. He also made sure my carpet on the path was covered by the cloth he brought. After a few hours the mess was all cleared up and we got a new water heater.

The missing one star was for the price. It is a little pricey than the average price I was quoted and found online. But I am just happy that the job was done well and no further damage was made.

- Lida in Sunnyvale

Alex O.

02/11/2015 12:00:00 SA

Last Sunday it was pouring rain and our 15 year old water heater finally corroded through at the bottom, causing a major flood in our garage. After calling our go-to plumber with no answer, I found Water Heaters Only, Inc.. They sent out a technician in just a few hours and replaced our broken water heater. Beni, our technician, was very courteous and efficient. Before I knew it, he had the old one out and the new one in. I highly recommend WHO if you have a water heater issue.

Alex Oddo
Foster City, CA

Margaret M.

7/30/2017

Fantastic company, and this is the second time we have use them. Our water heater died, and they came out and gave us a great deal and did a quick and excellent replacement. The technician, Loni, was knowledgeable, professional, and fun. We had A different company come out and give us a quote, and their quote was three times more than Water Heaters Only. Would give them a terrific recommendation.
Installation done at the Mackey household on Wednesday, July 26, job number 81087.

Lia L.

06/05/2016 12:00:00 SA

Alex B did a fantastic job replacing our 15+ year old water heater on 4/25/16. Called around Saturday when we couldn't keep the water heater lit. Water Heaters Only, Inc was one of the few places where I was able to speak to a person and not just leave a message. Was given a 4 hour time window for the work for Monday.

I called Monday and asked if they could give me a heads up when they were driving to my house, since I work very close to home. Alex called on his way, arrived promptly, and replaced, braced and took away the old water heater in less than 2 hours. It was extremely efficient work, and now, more than a month later, we have had zero issues with our water heater.

Thanks, Water Heaters Inc and Alex B! We definitely recommend your work. Mike

john g.

7/26/2019

What an awesome experience! Hard to believe I'm saying that after having our water heater conk out. The team at Water Heaters Only have got it going on with fast, friendly, competent service. Sean took my call this morning, Alex was at our house within a couple hours, John dropped off the new water heater & took the dead one away & my family is enjoying the luxury of hot water this afternoon! Good to know that somebody still cares about providing professional service! These guys are top shelf! No need to look any further, give them a call now!

Russ P.

7/22/2017

Excellent service with a very difficult installation by a patient technician.
Service was provided as promised within a 24 hour period.
Pricing was within expectations.

John L.

6/23/2018

I called them Friday afternoon and Doniel arrived Saturday (6/23/2018) morning and, $1,825 later, the new 50-gallon water heater was up and running that afternoon. Their service, both on the phone and in person, was not just rapid but also highly professional. Highly recommended.

A M.

02/09/2018 12:00:00 SA

Good luck, awful, awful customer service. Responsiveness and professionalism is in the tank.

Patricia M.

1/16/2016

Steve Burlison #1064532 from Water Heaters Only (WHO) fixed my broken water heater on President's Day 2014. I couldn't believe his professionalism and his quick work. He completely installed a top of the line water heater and made sure that it was seismically up to code. I loved the professionalism of Water Heaters Only SF. I called in a panic on a Sunday (Valentine's Day nonetheless) trying to find anyone to help. All the places I called were closed but that goodness that WHO was open. Angela, the receptionist on the line was completely helpful, she allayed all of my fears and walked me through the process, making my worries melt away. I cannot recommend this business more. Still nearly a year later and the water heater is in excellent condition.

Dil R.

07/09/2019 12:00:00 SA

I called on a Sunday night with what I thought was a bad leak. They were able to send someone out the next day and replace the whole thing (it was over 20 years old!) and make sure everything was up to code. The serviceperson, Mack, was great -- completely professional, and he explained everything along the way, from before starting the work to making sure I understood what was done after he completed the job, and also proper maintenance. The person I spoke with on the phone Sunday night was also very courteous and helpful, and the staff checked in with timing of arrival and staffing. Overall, I am very happy with how everything turned out, and feel confident that I don't have to think about my water heater again for 10 years .

Ken R.

07/01/2019 12:00:00 SA

Great service reasonable price. Out heater went out on a Sunday. Called Sunday morning and they actually answered the phone. Asked me some intelligent questions and scheduled a tech for Monday. Tech came out, surveyed the situation and gave me an estimate. He then went out, got the correct water heater and installed it. We had hot water by 2:30 PM. Also, they were great communicators. The tech called me from the road and gave me an accurate estimate of his arrival time. He was articulate, cordial and very knowledgable. You can't go wrong with this firm !!!! I'd give it 6 stars, but Yelp only allows 5.

Tommy T.

01/02/2019 12:00:00 SA

I highly, highly recommend these guys! Steve Burlison from WHO installed a water heater on 1/2/19 and this was one of those rare exceeded-my-expectations at every step. Our heater was going, so I got a quote from a local plumber not realizing WHO had installed our current one 16 years ago. We then called WHO just because I was happy with their original work and their quote was $400 less (over 25% less), AND they'd come out and install right away (even though it wasn't an emergency). Our installer Steve called right when they said he would, was totally on time, super friendly and professional and knocked it out in an hour. (He even offered to help me put all our junk back in the closet!). In the end, the actual cost was LESS than the phone quote, and that was before I added the Yelp coupon for $50. The kicker: My neighbor had just installed a new water heater last month using a private plumber - they also paid way more but received the exact same water heater we did! I assumed the only way WHO could compete on cost was installing cheaper heaters, but the one we have now is top-of-the-line. I will recommend WHO for any of my friends and family who need a new water heater.

Rick E.

12/21/2014

Late Saturday night I found our 9 y/o water heater leaking and rapidly spreading water throughout our Redwood Shores garage. I managed to stop the leaking for the evening, and based on other Yelp reviews planned to call Water Heaters Only, Inc.

Sunday morning at 8:30AM I phoned the RWC office and was greeted by a professional who efficiently processed my info and gave me a window of 9:00 - 11:00 AM for a repair vehicle to arrive - very quick and exceeding my expectations for a Sunday morning.

At about 10:00 AM I recieved a call from the field tech - Steve B. who informed me that he would be arriving at about 10:30 AM - nice touch. Steve arrived on-time and got right to work. As expected, it was time to replace our water heater, and not coincidentally Steve already had the one we needed on his truck. It is nice that the information collected during our initial service call was not collected in vein. Other service companies can learn from Water Heaters Only field service procedures.

Steve was as professional and helpful as anyone could ask for and the quality of the installation is top-notch. Steve replaced all of the connections into the water heater as well as the water heater itself, added insulation where there had been none before, fixed our drip tray, and even shop vaccuumed the embarrassing amount of lint behind the old water heater without pointing it out. Thanks Steve.

I highly recommend this company for its service, people, and craftsmanship.

Al G.

09/10/2016 12:00:00 SA

No hot water on the weekend!! ARGHH!!!

Prompt, even on a Saturday! Chris called when he was on his way. Diagnosed the problem, fixed it, voila!! In and out inside of an hour. These guys are really good! No extra charge for weekend service calls. What is there not to like!!

Scott L.

06/04/2019 12:00:00 SA

Could not be better. Kevin W. hit it out of the park. I had some issues with the way a previous plumber did things and Kevin fixed everything. Really appreciate it Kev! It is great to work with people with integrity that want to get it done right.

Margie W.

06/04/2019 12:00:00 SA

Around midnight, we discovered that our water heater was leaking. We phoned Water Heaters Only and spoke with Greg, who with infinite patience and good humor walked us through the process of shutting down the water heater, draining the tank and stopping the water leak. The next afternoon, Drew Moeuki came and installed a new water heater. He was friendly and competent and got the job done. We were without hot water for less than 18 hours! A great service.

Rachel Z.

06/02/2019 12:00:00 SA

I live in a rental house. Water Heaters Only was contracted through our leasing agency so I do know about their prices. Their service was amazing, even on a holiday weekend (5/27/19). They called and got the model number and size of the water heater before they arrived. The installer, Lucas, was on time and installed the water heater in a few hours. Very efficient and professional.

Joyce C.

12/08/2018 12:00:00 SA

I had my water heater installed yesterday. The installer, Drew Moeaki, called me even sooner than I expected, for which I was very thankful. He said he would arrive in about 45 minutes. He was right on time. He was very polite, finished in very good time, and did an excellent job. We had hot water in no time!! I have used Water Heaters Only in the past and will always be a customer and recommend them to anyone needing a new water heater. They are the best!!!

S M.

02/10/2018 12:00:00 SA

Prompt, professional, clean and crisp in their explanations of the problem, the options and installation. They replaced a 15yr old leaking water, removed the old one, made sure the area was clean and made sure anchors were in place prior to strapping it down. They stood firm on the right size (tall vs. short) water heater to use from both a safety and fitment standpoint. Installation was prompt, clean and is much better than what was originally there. Highly recommended.

Rich B.

8/21/2018

Our water heater replacement was as good as it gets.
We had a 12 y.o. 50 gallon natural gas water heater in the attic. Although it looked perfect, and didn't leak a bit, we kept getting rusty hot water. After waiting as long as we could, we called, and spoke to Paul. The next day, Chris D. came out. We spoke -- I asked him to put in a new 50 gal. heater, and a new expansion tank (to take care of our closed system and also the water hammer we were getting. He gave me a quote that I *thought* was high, but, based on other Yelp reviews, we went forward.
Chris started a few minutes after I signed the quote, and worked, carefully, respectfully, and diligently for the next 5 hours. Although I set up a fan in the attic for him, it still must have been 100F. I kept asking if I could get him water, and he insisted he was prepared. And, he was. After the full 5 hours, we had a PERFECT job.
Because I do a lot of this work on our house myself (but couldn't lift a 150lb. water heater either up or down from the attic), I can say that Chris did a better job than I would have done. (And I am a perfectionist).
I don't typically write great reviews, but this one is very deserved.
Thanks to Chris and Water Heaters Only for this great job.

Rachel G.

5/15/2019

Water Heaters Only was a dream come true. I had 2 other estimates before calling them and they came in and did the job for $5,000 less than the other plumbers. Alex installed our new water heater on 5/13/19 and was exceptionally professional, friendly and helpful. He answered all of my questions and made sure the water heater was earthquake secure and within the local code requirements. As a business, Water Heaters Only were responsive and communicative. I am always amazed and relieved when a business or contractor, actually returns your call and does exactly what they say they are going to do, with no hidden costs, etc. I am thrilled with the job they did and would highly, highly recommend them.

George Y.

5/13/2019

I planned to install a tankless water heater, and asked Water Heaters Only for a quote. They offer free estimations, so Kevin visited the job site and explained the amount of work needs to be done to install it properly, and based on his experience recommended to stick with tank heater in my current setup. He listed all the things which had to be done to bring it up to the current code, as my installation was old. The quote for both was reasonable, and they were able to accommodate the next day installation. I chose to stay with tank one, and had Kevin installing it. The whole installation process took less than two hours, and was uneventful.

Howard T.

05/12/2019 12:00:00 SA

You never know how much you miss a hot shower or running a fully loaded dishwasher until your 14-year old hot water heater gives out as ours did on a Saturday. I called Water Heaters Only (WHO) and the next day (Sunday) Kevin West showed up to assess the situation. I particularly appreciated that WHO does not charge more for evening or weekend service. Kevin was friendly and knowledgeable. He took time to explain what needed to be done to meet code and then gave me a very reasonable cost estimate. The next morning (5/6/2019) he came back with the new water heater and all the piping and connectors needed to do the job. By noon we had hot water again! I am extremely pleased with the service I received and would happily recommend WHO to all my friends and neighbors.

Discerning P.

9/16/2017

Drew did a great job replacing my water heater. He was courteous, knowledgeable, and careful to work in a clean, organized way.

One star less because the salesperson at the start of the call did not manage expectations properly about the price.

Don M.

08/08/2016 12:00:00 SA

Had a fussy whole-house inspector through recently -- gave highest grade to WHO's installation job.

Jeffrey L.

5/19/2014

Kevin is great, awesome service, funny, nice. I can't think of anything wrong with the water heater service.

It would be great if we have more details about the new water heater, like price, warranty, etc.

I didn't know it is almost 1000 dollars to replace a water heater. That shocked me.

Gillian Dawson Y.

05/01/2016 12:00:00 SA

We called them on a Friday because our water heater was leaking and they were here by Sunday at noon, ready to install a new water heater. Steve was a very knowledgeable technician and he answered all my questions related to overflow, venting, water damage from the leak and let me know how to change the temperature while we are on vacation and who to call (and not call) when we have a problem. Overall, my husband and I are very satisfied. Thank you...now off to have a hot bath!!!!!

Jocelyn M.

7/27/2016

Woke up today to find a wet floor under my 12-yr-old water heater - which was flooding my utility room ever more rapidly. Found Water Heaters Only on Yelp and gave them a call before 8AM. Call was answered promptly and I was asked for some particulars. I explained that the current heater was in a tight space, and I gave some measurements. I was given a range for the installation cost and a four-hour window (10A to 2P)
Before 10, Alex called to say he would arrive in about 40 minutes. He arrived on time and sized up the situation. I had tried to shut the intake valve, but water was still dripping into the tank, so he replaced it with a new inline valve. He replaced all the lines (and insulated the line going out - yay! hotter water sooner in the winter!), replaced the earthquake bracing; he even installed a block on the wall behind the tank to anchor the strap - a much neater arrangement. The job was done quickly, neatly (better than what had been there), and at a very fair price.
Alex is personable and professional - and pretty darn talented in his work. Thank you, Water Heaters Only!

Eiji K.

10/26/2015

Water heater was leaking on Sunday. I called this company on Sunday night and shut down water heater. Monday, I called several companies and find out this company is reliable and have a lot of good review.Loni installed very professionally and he is knowledgeable person ever I know. He firmely installed to protect each quake and perfectly connect water pipe, gas pipe and chimney. It's great experience for me.

Jennifer B.

10/23/2016

My 16 yr old water heater needed replacing and I chose Water Heaters Only. Steve B. was the tech who installed the new unit as well as took away the old one. He was very courteous, professional and did a great job; from wearing booties when he entered to protecting my floors to clean up the way he found it. And on a Sunday! Highly recommend them. Thanks Steve!

Suzanne M.

4/14/2019

Kevin the repair man came right on time. Gave me estimate for the whole job where platform had be cut and parts reinforced. He did a great job and finished it timely. Honest man and very trustworthy.

Avner S.

10/10/2016 12:00:00 SA

Everything about this company was just perfect. Interacting with them over the phone, getting straight forward answers, estimate, etc. The technician (Kevin, I believe) showed up on time, called ahead, and more importantly, was a real pro who knew exactly what he was doing. Completed an excellent job. Cleaned the working site. Couldn't ask for anything more.

I recommend this company!

Elena C.

02/09/2016 12:00:00 SA

Our water heater needed to be replaced and we found Water Heaters Only on Angie's List. Steve Burlison was the installer and he was great. He was professional and very informative. Very service oriented. And wore shoe booties without me asking. Steve removed the old heater and installed the new heater. He also replace some items he told us should be replaced and made sure the new water heater was within city code since the previous company did not. Steve did all of this within the time frame he said it would take. I would definitely recommend Water Heaters Only for its service and price. Big kudos to Steve B and Water Heaters Only.

Service date: 2/4/2016
Technician: Steve Burlison (#AN 2554394)

Christopher J.

10/05/2018 12:00:00 SA

Called last night as water heater was clearly dying (i.e. it had been 13 years and water was starting to leak out). The person I spoke to on the phone was very helpful. I was able to get an appointment for this morning. Alex came out and was a pleasure to work with (professional, personable, honest). I would def use these guys again.

Ryan D.

4/30/2018

My 13 year old water heater died on a Sunday and I called Water Heaters Only because they had good reviews on Yelp. I spoke with Bill and he was able to book me an appointment to get a new water heater installed for the next day. On Monday, Steve came out and did the installation. He was very professional and had everything installed and running within about 90 minutes.

Virginia S.

3/15/2017

A+ for very good service, John stopped by to check out my broken water heater and had it working again within 20 minutes! He was very friendly and explained everything he was doing as well.

I would give a C on pricing though...these guys are pricey, ($300 for the repair, I was quoted $200 by another provider but they couldn't come as soon). So, if you really want hot water and are willing to cough up, call these guys! If you can live without it for a couple days, you can probably find someone at a lower price.

Sue D.

10/12/2015 12:00:00 SA

I just want to say how helpful Paul was on the phone. I called and explained my situation with my hot water heater and although his recommendation was to replace my 16 year old heater, he listened to the events leading up to the malfunction of the water heater. The workers putting up the siding on my house had dismantled the flue vent and this was preventing the pilot from staying lit. Paul suggested that this might be a reason why the pilot kept going out and when I had the workers put the vent back on, it worked. Thank you so much Paul. Most others would have just blown it off and tell me to get a new water heater. I am going to bring my business to your company from now on.

Fred S.

03/01/2019 12:00:00 SA

We had an exceptional experience with Water Heaters Only and recommend them strongly. We had confidence with them from the moment we spoke to someone in the office. They came the same day (because of a cancellation), and the work was done efficiently and professionally, and the materials and workmanship were of excellent quality. The installer even explained that we didn't need to go with a larger, more expensive heater (since our size was no longer made). The work area was spotless when he left. I admit to not comparing prices, but this was a situation where I needed the work done right away, so any possible cost issues were set aside by the many positives of this company. Altogether, a well-deserved five stars.

Gino B.

06/04/2018 12:00:00 SA

I woke up to a flooded garage from a leaking water heater. I called the 1 800 number on my receipt from my previous water heater install and it routed me to Water Heaters Only. I talked with Valerie, who informed me that the company who installed my original water heater is no longer in business. After discussing some facts about her company, I decided to take a chance with Water Heaters Only. This was mid morning and I wanted to see if I could get it done today and Valerie said she would try but scheduled me for another day just in case. I received a call from Valerie late in the afternoon and I was informed she could get a tech out later that evening. I received a call from Alex B, the tech and he said he was coming from SF so he won't be at my home until before 6 PM. He arrived at about 5:45 pm and we quickly assessed my problem, gave me a quote, told me everything that I needed new in addition to the Water Heater. Although I thought the price was initially high, after seeing the professionalism, courtesy and expertise of Alex B, I was totally happy with the installation. Alex completed the install by about 8:30 pm. In fact, I think he went beyond my expectation. I would highly recommend 'Water Heaters Only' especially in the Bay Area. You pay for what you get!! Gino B., Morgan Hill CA.

Kristina C.

5/26/2011

About two weeks ago my Dad had his water heater repaired and after his experience with Water Heaters Only Inc, he asked me to yelp a review for him. That right there is already saying a lot!
Straight from the Dad's mouth:
The technician came within the appointment time window. He explained what needed to be done and quoted me the final cost to install the new water heater. He also mentioned the coupon on the back of the yellow page to lower my final cost. (That's great customer service that you don't find too often)
In watching the technician take off the old plumbing and install the new parts, he was very efficient and knowledgeable of the installation. He also was able to answer all of my questions and concerns that I had which was very helpful. -Ed Chan

serial number for the service: HC14752362

Ray K.

2/20/2019

Kevin did a tremendous job estimating and fitting us in for a replacement of our water heater. He was quick, but thorough and I would recommend Water Heaters Only, especially if you have a complex job. Kevin even identified a water pressure issue unrelated to the installation.

Jennifer A.

5/19/2018

Our water heater blew and Water Heaters Only showed up the same day to get us back up with hot water. The repair tech, Kevin West, was on point. In and out very efficiently, and I heard him on the phone to his office praising the tech who did the previous install many years ago. Not many veterans would do this, yet he cared and took the time to do this for his team. I love this company and highly recommend them !!

Manit L.

2/18/2011

My pilot light kept going out so I called up WHO to investigate. They found that I needed a new thermocouple, which required unscrewing some panels, removing the old one, inserting a new one, Teflon taping, leak checking with soapy water, and buttoning everything back up. It cost $185! I talked to a friend after who had the same repair done by PG+E at a cost of $60. 3x up-charge? WTF?

I had some more water heater troubles, and this time I went with Done Right Rooter and Plumbing (San Jose); they replaced my temperature and pressure relief valve which included cutting pipe and soldering everything back together for a grand total of $165. For cheaper prices but not sacrificing on quality, go to Done Right.

Water Heaters Only, methinks not!

Steven W.

1/18/2019

The water heater went out at midnight.. lucky I found it before more damage was done. I was able to stop the leaking by turning the water off and turning off the gas. I get up early - so called Water Heaters Only at 5:30AM. A human answered - what a novelty! They gave me a quote and set up an appointment for after lunch. Probably 30 minutes after noon I called wondering when they would arrive. I was told another 30 minutes. Okay great! Kevin arrived on time. He diagnosed the problem (really insuring that he DID have to replace it)... then proceeded to go about the task. He was done of there in maybe 1 1/2 hours. The job came in under the quote I received on the phone, and was done very quickly and professionally. I would recommend this company and use them again!

Lori K.

1/13/2019

I highly recommend Water Heaters Only. It is so refreshing (rare!) to hire a company that not only lives up to its positive reviews and reputation, but exceeds expectations. Steve Burlison exceeded all of my expectations (and I'm a nit picky lawyer with high expectations and lots of questions!). He installed my water heater on January 9, 2019, and from my experience and observation, Steve is an exceptional expert at his job and a delight to work with. He was professional, personable, patient with all my questions and concerns, and he explained everything clearly with genuine care about his customer and customer service. I feel confident that my water heater is in expert reliable hands with Steve and Water Heaters Only.

Larry C.

5/26/2015

Job# 1067683 / Steve Burlison / 05/26/2015

I'm very pleased.

The SFPUC water department apparently increased pressure on the main line recently (over 100PSI) which tore up my water heater on Memorial Day. Had no idea the pressure had increased until the water heater broke and my showers started running by themselves - really.

They came out next-day, earlier than the stated time, and had everything needed to replace the water heater and put in a new pressure regulator on the main line.

Steve was very nice and professional - took care of it all and didn't leave a mess behind either, even vacuumed up the area in the garage where all the work was done. Made sure everything was bolted in place -- very well done.

Cindy L.

01/12/2019 12:00:00 SA

My water heater decided that it was going to break down this morning. Being a Saturday, was concerned I may not be able to find someone to come and replace it. Called Water Heaters Only and they provided a window of service, gave me an estimate over the phone. Toa called and said he'd be at my house in an hour, not only did he show up in that 1 hour time frame, but he replaced the water heater in just under 2 hours. He was very professional, patient in answering all my questions, cleaned up, couldn't ask for better service. Highly recommend Water Heaters Only and Toa if you're looking for great service.

David R.

9/29/2015

A+, from beginning to end (1071115). Paul, the manager, was highly informative and clearly answered all questions I had regarding replacement of a leaking 13 year old water heater for the 22 unit apartment building I manage. He also offered the best pricing of the 4 or 5 businesses I contacted. Loni, the installer, was solid as well, completing the installation in exactly the amount of time estimated. Friendly, informative, skilled, but I wouldn't want to get into a boxing ring w/ the dude, lol! It's been 12 days since the install and as far as I can tell the water heater is working like a champ! I would not hesitate to recommend this company.

Sue B.

01/07/2019 12:00:00 SA

Our water heater went out during the holidays. It was going to take 6 days for PG & E to come and say if it was just the pilot light. In the meantime, we called Water Heater's Only. The scheduling staff was very helpful, and Steve came out two days. He climbed our big hill, lit the pilot light and didn't put any pressure on us to buy a new water heater. He gave us estimates for replacing the old model tank or going tankless. Going tankless was a lot more expensive and would require redoing the gas line, so we got a replacement tank (our was `18 years old). We got an installation appointment immediately. Steve and Alex lugged the new tank up our steep hill, moved the washing machine to install it, and did it with a smile. It wasn't cheap, but it was good value, given our location and the effort needed to do the job. The whole operation was competent and well-implemented.

Jeff G.

12/23/2018

Fantastic service. Water heater went out Saturday eve, three days before Xmas. Left a message with them that night and they got back to me Sunday at 6:00 am, and were at our house with the new heater (the old one lasted 20 years!) by 11:00 a.m. Could not have asked for any better service than that. The gentleman who came to our house for the installation was friendly, quick, and patiently explained how the new unit worked. Great experience, highly recommended.

Roger Y.

6/29/2016

Kevin West of Water Heaters Only did a phenomenal job for us. The price was fair and the work was outstanding. He stayed on task, kept me informed of the process and made sure everything was tight, safe and operational. He also kept in touch with me as to exact arrival time and how long it would take. He was very fast! He did a three hour job in an hour! He knew the specs and safety requirements to keep in code. Outstanding service! Thank you, Kevin and thank you to Water Heaters Only!!!

Wes W.

12/18/2018

I was shocked that a live, competent, congenial, helpful person (Valerie) answered the phone at 6AM Sunday morning. Together we explored my options and decided to replace my 13 year old malfunctioning water heater. She was able to schedule a visit for later that day with Mack, the technician. Mack was quite efficient and the install looked very neat. Unfortunately we mutually agreed to disconnect the old recirculation system. The next day, I was quite unhappy at how long it took to deliver hot water at all faucets. I called back and the agent understood the issue and scheduled a return visit by Mack within an hour who quickly reconnected the recirc system. The hot water delivery time at all faucets then became extremely quick and I am very satisfied with the end result. All contacts with the company were very professional and helpful. I recommend Water Heaters Only quite highly.

Hannah K.

12/22/2011

JC# 1033469
Mechanic: Mike
--
Water Heaters Only representative/mechanic Mike was excellent. He provided quality customer service, a great price to replace our water heater, and he answered all the questions we had.

My hubbie & I highly recommend Mike from Water Heaters Only.
Thank you~

Patrick C.

12/13/2018

12/10/18 was the second time we've had them replace a leaking water heater, because they did a great job the first time as well! Fast, efficient, on-time, and quality work. Thanks Mac, and sorry our cat startled you when she made her sudden and quick escape from her safe space behind the water heater! - Pat C.

Marat M.

11/22/2017

This review is long overdue (from last year). Our townhouse had an older water heater that we knew was on its last legs when we moved in. It took me a while, but I convinced myself to replace the water heater before something bad happened. After calling around and requesting some quotes, I stumbled upon Water Heaters Only. Not only did they have the lowest quote by several hundred dollars, but they also had scheduling flexibility that was very important for me. Their inspection fee went toward the cost of the service and the technician (whose name escapes me) was clean, courteous and did a fantastic job. Our water heater was in a very tight space in a closet under our stairs, but he was able to expertly maneuver and get everything replaced within a few hours. It gave me a lot of peace of mind knowing we got the water heater replaced before it broke down or leaked, and we had a great experience with Water Heaters Only.

Mike W.

11/29/2016

We needed a new water heater. Called on Monday and they came on Tuesday.

Loni was very courteous and helpful. I watched him work the entire time and he did a very thorough job in removing the old water heater and replacing it with a new one. He also replaced all of the other key components such as the gas and supply lines, etc.

Would recommend.

Mike

Deb B.

11/29/2018

On 11/26 serviceman Loni arrived during the specified window. He finished on time and cleaned up afterwards.

Arnette G.

9/25/2017

I became aware of my leaking water heater Saturday morning when another serviceman for a different problem told me I had leaking water under my house. I was using another water heater company previously and called them for help. The number I called was directed to Water Heaters Only, Inc. because the previous company went out of business. This was truly my lucky day to be connected to Water Heaters Only. Paul, who answered the phone was polite and explained why I was connected to Water Heaters Only instead of the other company. He told me some of his company's history. I explained my problem and an appointment was schooled for later the same day. John A. was my technician. John was professional, polite, courteous, and treated me with respect. He explained everything prior to working on the water heater. As I suspected, it needed to be replaced. John gave me the option to replace it then and there or wait (I still had some hot water, but was not sure how long that would last). I decided to change the water heater immediately and John set to work. I had no clean-up to do after John left. I am very pleased with Water Heaters Only and will use them in the future for my water heater needs. I will also recommend them if I know someone in need of water heater help.

J S.

2/13/2018

Great service! Came out today when they said they would and gave us a fair estimate. Benny replaced the heater right away and in less than 1.5 hours! Benny was awesome. He explained everything as he was replacing and also made sure he answered all our questions before he left. Definitely recommend water heaters only!!!

Michael And Christine W.

11/09/2018 12:00:00 SA

They replaced our water heater the same day. Chris was courteous and knowledgeable. We woke up to water running across our garage and it was fixed by lunch time. I can't believe it was so easy.

Tyrone T.

8/30/2017

WHO leaves a professional hot tankless water heater? Water Heaters Only does! From the beginning of answering the call with Nick to Loni the magician service technician, I had the best experience. He explained everything from beginning to end. I am extremely happy with their service and hope this review gives others peace of mind. They are really that great! Thanks, Nick and Loni. I really appreciate your professional service.

Steal R.

12/20/2010

What a great company. Steve came out to our home the same day and we ended up needing a shorter water heater. Steve drove to the warehouse in Redwood City and came back and installed our water heater. We have water and hot water to boot! He installed it so nicely and put in new piping and spackled the old spots where the heater had been bolted. What a great guy and what a great find.

Thank you so much.

Michael L.

09/03/2012 12:00:00 SA

I opened the door into the garage and I immediately knew it was bad. I was for sure buying a new water heater that day because water was rapidly dripping from the bottom of our 15-year-old tank. But, who to call from the endless listings on the Web?

A realtor I trust recommended Paul at Water Heaters Only for quick fixes. The service was both fast and painless. Water Heaters Only arrived within an hour. The plumber was right on time and extremely efficient in replacing the water tank. Within about 20 minutes, I was already starting to get hot water through the faucets.

I might have gotten away spending a little less, if I shopped around. But, with water flowing out the bottom of the tank, I feared a huge flood might bust open. I got fast service and no surprises.

Lee L.

06/10/2015 12:00:00 SA

Our water heater went out less than two days ago and within 24 hours had the problem fixed. Our technician was Alex, who was very friendly and knowledgeable and answered all of our questions in an understanding manner, almost as if you were going to a doctor's office. How cool is that? Would highly recommend this company to anyone looking for a water heater repair service!

lindsey l.

07/10/2015 12:00:00 SA

Recently our hot water went out. Imagine this - it's a Sunday. You have two kids. Loads of laundry to do. Baths to be had. And no hot water! My neighbor suggested that we call Water Heaters Only and we did. They came over a few hours later and installed a new water heater. Problem fixed. Disaster averted. They were very reasonably priced (and didn't charge a weekend or rush premium), honest about how to fix the problem and thorough (removed the old water heater and left everything tidier than they found it). I would recommend Water Heaters Only in a heartbeat.

Nancy C.

10/25/2018

When my water heater started to leak I called Water Heaters Only and booked an appointment for the next morning. In two telephone conversations before that visit I received very helpful information on what type of water heater would fit my needs. My new water heater was installed at the appointed time and with a minimum of disruption.

Tony C.

10/24/2018

I had to replace an 20 year old 100 gallon water heater in my basement. Called these guys and got an estimate on the day I called them. Scheduled the work, they arrived on time and they did a fantastic job. Clean (put floor coverings on everything), careful (did not damage a single wall even though they had to go down a narrow set of stairs), polite (I can't say more about how polite, friendly and respectful Loni was- a complete pleasure to work with) and they did a real high quality job. He spent the time to educate me on the new system. I'm a picky person and I always find something negative to pick on. Honestly, not these guys. They are really really good. Can't recommend them enough. Ask for Loni. Big Tongan guy that could pick up your house if you wanted him to. Great guy with a great attitude. One of the best vendors I've ever had the pleasure to work with!

Henry M.

07/02/2015 12:00:00 SA

A much better experience than I expected. my 22+ year old water heater failed and after having wasted time messing around with the usual big box home store a friend recommended Water Heaters Only to me. The on-site technician that day (9th June) at my Silver Ave home (1068156), John A., was knowledgeable, and I felt like I understood what he was doing from start to finish because he explained things so well. Time from arrival to turning on the tap to get hot water: about two hours. Old failed heater removed, location left in better condition than he found it (because I'm a slob). While I don't hope to need their service anytime soon, Im glad to recommend Water Heaters Only to people who just want to get this done professionally and quickly.

R. F.

9/29/2017

Our water heater was leaking, contacted Water Heaters Only. I was given an appointment for the next day on a Saturday! The gentleman came out on a very hot day, replaced the heater, was very friendly and courteous. We were also pleased how he cleaned up afterwards. We would definitely recommend Water Heaters Only.

Conor M.

10/13/2018

After breakfast today (Sat., 10/13), finished washing the dishes and heard leaking from the water heater. Terrible thing to happen, but the fix couldn't have gone any smoother. Called Water Heaters Only around 11am, and by 2pm the whole thing was installed, cleaned up, and running. Doniel was our installer, and he was professional, courteous, and efficient. Fantastic experience overall.

Diana K.

10/11/2018 12:00:00 SA

We had quick responce and service. Had a new water heater within a day with excellent service and reasonable price. Steve was efficient and explained everything carefully. Great service!

Dan P.

10/06/2018 12:00:00 SA

Just had my water heater replaced after 15 years in Half Moon Bay. WHO got good yelp reviews so I contacted them for service. Steve arrived on time, answered all of my questions and completed the job early enough for me to have a hot shower before going to work. I will definitely refer them to everyone I know. Thank you Waters Heaters Only!!!

Sadie C.

10/06/2018 12:00:00 SA

Water heaters only got the job done quickly and professionally. My heater broke late Thursday night and I called first thing the next morning. They were at my house a little after noon and made the whole process painless for me.

Steve P.

7/27/2015

Water heater started leaking on a Sunday. Called first thing Monday (7/13/15) and Alex B. came out promptly and replaced it. Did a great job.

Deborah Jamison, Cupertino

Wilson C.

9/28/2018

My name is Wilson Chan. Installation date was 9/28/2018, and the lovely installer was Drew Moeaki.

My 20-year old 50-gallon water heater (yes, 20 years old) finally went out and started leaking water at the bottom like a mini-waterfall when I discovered it in a morning. My garage started flooding with the water sounding like a waterfall. I started googling water heater replacement service vendors. This company, Water Heaters Only, popped up in Google search with over 100+ 5-star reviews. I immediately called them and asked for help [desperately]. Nancy at their office was super helpful and professional. Unfortunately all the technicians were booked up for the day. I had to wait for the next day's service. The technician was Drew Moeaki. He showed up on time and brought all the necessary tools, and of course, brought the correct, new water heater. Drew was very polite, knowledgeable, and professional during the entire time. He explained all the work and the cost very clearly. I authorized the work order and he immediately started working. One and a half hour later, he finished the installation. All the work was done very smoothly and cleanly. He left the premise with everything cleaned up and with all the paperwork well documented. The entire transaction was just seamless and smooth. I definitely recommend Water Heaters Only. They are not the cheapest, but when it comes to your home water heater services, you get what you pay for, and you don't want to go cheap. Water Heaters Only deserves 5-start ratings like many customers have reported, including myself now being another happy customer of Water Heaters Only. Keep up all the good work over there!

V P.

10/26/2017

I decided to go with Water Heaters Only based on the stellar yelp reviews and they did not disappoint! Alex was extremely knowledgable and recommended the best heater for my situation without trying to up sell me. My appointment was I originally scheduled for an onsite quote but he ended installing the heater on the spot. Quality of work and communication throughout the installation was excellent. Overall an extremely smooth experience and I would definitely contact WHO again for future water heater needs.

Paul S.

07/01/2015 12:00:00 SA

Despite showing up late and with out all the correct parts, John A came through in the end. He explained everything to me about my set up now verse what he was installing. Also explained to me what I needed to do to maintain the heater moving forward. Everything is up to code.

John did a great job overall! Would have been 5 stars if he showed up on time.

P G.

10/12/2015 12:00:00 SA

Kevin is my new best friend! Called on a Sunday, as the water heater was toast, water everywhere! I was given a three hour window and he showed on time, with everything needed. Very professional, friendly and knowledgeable. Showed my how it works. Great job, would highly recommend..

Lenore W.

09/01/2016 12:00:00 SA

My mother discovered that their water heater was leaking. My parents called water heaters only and they sent Beni out promptly to replace it. He was very friendly and informative! Thank you! My parents are extremely satisfied!

Bill Z.

8/29/2018

Easy to deal with - noticed water heater leaking on a saturday morning, called and they were able to get us an appointment that worked for us and wasn't during expensive weekend times. Kevin West showed up exactly on the time and was finished within an hour. reasonable pricing and great service. Even came back the next day due to the pilot not lighting, but showed us how to re-light. Glad that I now have hot water and no more leak. thanks Kevin - great job!!

Larry H.

8/28/2016

Larry is my name and I was very pleased to get an appointment to replace my gas water heater the very next day 8/18/2016!!! Extraordinary, the technician Ron showed up and got started right away assessing the location and the best route into my home to remove and install the new water heater. Once done, Ron explained what he would have to do to remove the 18 year old heater that had just started to leak a bit... amazing and what would be included in the installation of the new water heater. It turned out to be quite a challenge to get the old out and the new in due to the very tight location. Added to that the platform was about 2 feet high.
Ron was able after some tricky maneuvers do a great job on the installation.
Thanks so very much,
Larry

J S.

8/24/2018

I was so relieved to contact Water Heaters Only at 8 pm when I discovered our eater heater had died. No waiting til the next day! Scheduled quickly and Chris came on time the following day. New heater in, old one gone, with a nice Yelp discount. Best service ever!

Frank C.

2/28/2018

I called Water Heaters at around 7:40am yesterday 2/27 after I found a leak from the bottom of my 11 yr-old water heater. My call was answered immediately and service tech Alex was at my house before 9am. Alex installed a new Bradford White heater with expert efficiency, and he gladly answered any questions that I had during the installation. The job was done well before 11am. I will definitely recommend Water Heaters Only to friends and family.

Priscilla R.

8/22/2015

Really good customer service, same day or next day installation without any hassle. Cost is comparable to other water heater companies and maybe even slightly less expensive. Alex was my installer and he did a really nice job. Keep up the good work!

Shawn H.

2/25/2018

We realized that our water heater needed replacement so we called Water Heaters Only at around 1:30pm, and we had a new water heater installed by 4:45pm. Loni was very friendly and professional, and he helped us remove the debris in our faucets (we have old plumbing so the air in the system loosens the debris) after the new water heater was installed. I would definitely recommend Water Heaters Only!

Anne M.

8/17/2016

Water heater installed by water heaters only inc. Steve Burlison completed the work. Everyone I spoke with at this company was polite professional and helpful. Able to quickly schedule the work.

Steve is genuinely a kind,considerate, polite, knowledgeable professional. He explained every aspect of the job and was cognizant of restoring water supply as quickly as possible to the other homeowners in my community. He contacted me in the morning and provided me the estimated time of arrival. He arrived as scheduled.

I highly recommend this company and without a doubt Steve.

Courtney S.

9/22/2015

Water Heaters Only was the smoothest, easiest, most efficient home repair service I have used. Woke up to freezing cold shower on Monday morning (9/21). After trying all the DIY fixes for the water heater we realized it was just time for a new one. Called several places and was given 2-4 day turnaround times to get a new one installed...what?!? Called Water Heaters Only at 1:30 in the afternoon and spoke to a gentleman who listened to the issue and told me he could have someone out to my house in 45 minutes, gave me a price quote, took my information down and that was that! He even called back to let me know the tech had to pick up a water heater so it would push his arrival time back by about 10 minutes..so considerate. I'm used to waiting around for a repair tech for some ridiculous 6 hour window! Exactly 55 minutes later Steve B. pulled into my driveway. He gave me a quick rundown of what he was going to do and how long it would take. Final price was exactly as quoted over the phone, plus they were happy to take a Yelp coupon I had purchased for a service discount! 90 minutes later we were up and running and Steve B. was out the door!
Will definitely use this company for any water heater related issues in the future, as well as refer them to anyone who needs water heater help.

Cynthia G.

11/14/2017

This was as good as it gets! A bad water heater is not a fun experience but Water Heaters Only made is very painless. I called and was able to schedule an appointment at a time convenient for me. They called when the technician was on his way and he showed up on time. Steve B was a delight. He was courteous, helpful and most informative of the installation process. His work area was left impeccable and he finished the job quickly and with great professionalism. He went above and beyond, in my opinion. Thank you Water Heaters Only for sending Steve to install our new water heater! I will definitely recommend you guys!

Nichole E.

02/12/2018 12:00:00 SA

Really great team! Our heater went out Sunday afternoon, and the response via Yelp was within minutes. Very nice to interact with. Install looks quality - insulation, strapping and piping looks good. I don't know how pricing compares, but rough estimates asking around sounded legit. Recommended!

Laurie L.

02/03/2020 12:00:00 SA

Just had a great experience with Water Heaters Only (WHO) from San Jose. I was provided an estimated quote over the phone and a final estimate upon the technician's arrival. We were changing out a 29 year gas water heater that wasn't leaking but wasn't producing a full tub of hot water, thus its time had come to replace it. Since it wasn't an emergency, we were able to obtain a couple of estimates for replacement of the gas water heater prior to WHO. John was friendly, professional and courteous. He arrived on time and was very knowledgeable regarding city codes and about the product he was selling. He explained in detail what he was going to do based on a standard installation in the garage (one in which had prior code modifications completed) and then what he needed to do to bring our new water heater up to code. He answered all of questions respectfully and provided us with the estimate which was between $200-$800 cheaper than the other two estimates we had received. (All three also included fees for the city permit. One company listed the permit price, the other just listed it as an inclusion.) We accepted the estimate and John went to work. Beautiful work John! And...no cleanup required. Thank you!!

Karen L.

7/23/2018

Thank you Loni! I wasn't sure what to expect today but he arrived promptly and within two hours I had a new not water heater installed. He was very kind and helpful.

Penelope C.

7/21/2016

Who the heck wants to replace a water heater? But if you have to, I would highly recommend this company. Came home from work to find puddles of water on the garage floor underneath my 15 year old water heater. Contacted these people in the early evening and they were there the next morning at 10 a.m. to replace my water heater for me. They were prompt, efficient and knowledgeable. Chris has been installing water heaters for 17 years. He knew what he was doing, did it well and I am enjoying lovely hot showers again! I didn't realize how anemic my old water heater was until this spiffy new one was installed!

Stan J.

07/07/2018 12:00:00 SA

Mack was prompt and professional installing my water heater. This is the second time I have used Water Heaters Only and I highly recommend them.

Tim L.

6/21/2015

I called up Water Heaters Only and they sent an installer out on the day I wanted them to come, June 12. Alex showed up on-time and he was thorough with what he was going to do before tearing out my old water heater out and installing the new one. He cleaned up, didn't make a mess, and super helpful with answering all the questions I had with the installation. Thank you Alex and Water Heaters Only, -Tim Lee

Rose R.

10/05/2015 12:00:00 SA

Waking up to cold water is a jolt, no warning, no preparation. Well I went to the water heater and called the phone number on the old water heater-that's what we all do right? Well only to find out that the sticker with the water heater was not the company that installed the water heater-they just send the cards out as advertisement, hoping that you will call them when the unit dies-nice trick. They couldn't give me any ideal on the phone what I might expect, they had to send someone out to give me an estimate. After a 3 hour wait on a beautiful Sunday afternoon, that company arrived and gave me a bid for a Mercedes Water Heater with some stipulations that I couldn't accept, then put on the big guns to high pressure sell me on their company! I was a bit put off and overwhelmed. Near the end of the day, no hot water, no prospects! We started looking for other companies and found Water Heater's only - in Yelp.
I called and had a rational discussion on the phone, was presented with the likely scenarios and made an appointment for the next morning, So today October 5, Steve came out to look at my situation, discuss the cost, listened to my concerns, worked out my issues and installed the new water heater! I give Steve 5 stars! I rated the company 4 stars because they kept setting my phone number incorrectly and lost a few hours in miss-communications, and I was already put out by prior companies approach to my problem. But I am a happy customer today! Thanks to all of you that helped me today!
Rose

Christine D.

10/04/2015 12:00:00 SA

We came home from vacation and saw our water heater was leaking, I called Water Heaters Only and they were here within a few hours on a Sunday. Kevin West inspected our water heater and let us know that it needed to be replaced. Kevin was great! He was friendly, professional and completed the job in a few hours. I highly recommend this company.

Jelly49 C.

04/12/2015 12:00:00 SA

I hope I'm Yelping the right Water Heaters Only, Inc - we had an emergency and they got out to us on a Sunday within about an hour of my calling (even though the window was 3 hours). We got Chris - who was nothing short of AWESOME!! He was super thorough, super nice and really, really helpful. I would call him again in a heartbeat. The service on the phone was fine - but Chris was the star of the day - made a really annoying water heater situation as bearable as humanly possible, just a super nice guy and extremely helpful. He needs a raise. :)

Tim B.

10/26/2018

After returning home from a 4 day trip, on Oct. 25th, only to find no hot water, and a constant drip from inside the water heater, I called water heaters only. I was given an appointment the following day, Oct. 26th, between 12-3. My installer, Alex, called and arrived at ll:15, and less than 2 hours later he had completed the installation. Very nice man, very professional. He added insulation to the hot water pipes, where there had never been any before. He cleaned up his work area, shook my hand, and thanked me for calling his company. My name is Tim Burkhart and I am extremely pleased.

Kathy K.

06/10/2018 12:00:00 SA

What can I say but they are the best. Our water heater, which is in our house, sprung a leak this morning. After mopping up the immediate watery mess, I called Water Heaters Only, based on their stellar reviews on Yelp. Three hours later I have a new water heater....you just can't beat customer service like that. Sean took my phone call, got some basic information about the water heater size and location and arranged for a new water heater to be installed this very day. Mack came out to the house and removed the old one and installed a new one in less than 2 hours. To say I am delighted is an understatement. The work was done quickly, professionally and when Mack left you would have never known any work was done, everything clean and neat and he took me through a run-through of how the heater works. Thank you very much Sean and Mack, you absolutely saved the day...I can have a hot shower before work tomorrow morning....ahhhh!!!

ferris L.

06/10/2015 12:00:00 SA

We had Water Heaters Only come out to take care of our 20 year old water heater and they sent out Steve Burlison to do the swap.

Steve was prompt, courteous and knowledgeable and when we realized the new water heater we had ordered would not fit (my fault) he immediately had one of his associates bring out a different unit - not the next day, not later in the week, but within an hour!

He had the new unit in quickly, and while the installation required extra work to accommodate an existing return line and pump, his work was neater and cleaner than what was there before.

Excellent job! You get my vote for future references and work!

Tom G.

02/01/2015 12:00:00 SA

This was my second experience with Water Heaters Only. The installer Beni was here on 1/24/15 and he was prompt, thorough and informative. The hot water is great too. I read a review that mentioned shady business practices. I find that hard to believe. The office helped me troubleshoot (i kind of knew the answer). When Beni hauled it out of the garage I got to see just how bad the old tank was. Every question i had was answered, even the the stupid one. No bait and switch and no weird add ons. These guys are great!

tom s.

5/15/2018

Phenomenal! Technician did excellent work, he explained everything clearly, gave understandable operation instructions, tested to make sure hot water was operating properly. I will unequivocally use Water Heaters Only for any future water heater repair.

Joel J.

11/13/2015

Late last night we had a catastrophic failure and water everywhere from a cracked water heater. We called the 24/7 line for Water Heaters Only who quickly talked us through how to shut down the water and gas and empty our tank to get through the night, and set up an appointment to come out the next day. Our technician Loni arrived right on time (on Friday the 13th no less), did awesome work for a fair price, and we're back up and running with hot water again. Awesome service, would use them again anytime. Thank you Loni and Water Heaters Only!

Teal M.

04/11/2017 12:00:00 SA

Very professional outfit. I had a leak that started yesterday and called them at 8 am the next morning. They asked me what size water heater and I told them like the photo on Yelp on their web page. They said a 40 gallon and dispatched someone between 1-3 pm.They carry both sizes on their trucks anyways. Steve called me a half hour before1pm and arrived at 1 pm. I had an estimate on the phone from $1,400-$1,800 depending if anything needed upgraded to current code. Steve quoted $1665 and installed that thing in 2.5 hours. Fast results, great workmanship and up to code earthquake proof. I am happy for the convenience of same day service. Thank you Steve! Teal

Patricia S.

4/30/2018

As implied by the name, this company knows its business! Our technician was Loni. He was courteous, speedy, neat, and did not pressure us to decide between repair or replace. He efficiently outlined our options, clearly explained the operation of the new water heater, and was extremely pleasant. I appreciated the same day service, the call 30 minutes before Loni showed up, and the knowledge of the person on the phone, as well as Loni the technician. I did not do any competitive pricing, but I feel the prices are fair for the services. I highly recommend Water Heaters Only. This was my second water heater from them. The first one lasted 14 years. This one was installed 4/27/2018.

carolyn l.

11/25/2014

Can't say anything about their quality of work as they did not replace my water heater.

Solicited a handful of quotes to replace my 40 gallon gas water heater and prices ranged from $950 to their quoted high of $1400-$1500. I would suggest shopping around for prices if you have the time. Needless to say I went with the lower quote.

R C.

7/26/2015

Excellent service all around! We discovered our water heater was not working at midnight (of course). I called first thing the next morning, around 7:30 am on Sunday, and was told that someone could be at our place that afternoon.
Right on schedule Toa called to let us know he was about 10 minutes away. When Toa got here he was professional and efficient. He explained what he could do and offered some helpful comments on improvements since our last water heater was 16 years old. Toa installed our new water heater and completed all of the improvements within about 2 1/2 hours!
I was very impressed with the quality of Toa's work and the customer service I received.

IQ I.

5/19/2015

Loni helped out the installation of the water heater on 4/24/15, very patient and on time. Also, provided suggestions on the warranty.

Margaret S.

07/08/2017 12:00:00 SA

Let me be clear. Drew Moeaki deserves 5 stars. As my installer, he was wonderful and professional. I give the company 4 stars (3 really) based on a follow-up call I made asking why my water pressure was so low in my kitchen. The response I received comprised asking me when my home was built, surmising that my kitchen pipes are galvanized, and then immediately telling me that Water Heaters Only is not responsible for any pipe issues. I called seeking information and hopefully a solution. I did not call accusing Water Heaters Only of making a mistake. His response left a really bad taste in my mouth. Customer Service 101: Empathize. Say you're sorry that the customer is experiencing a problem. Then take it from there. I'm happy to say it turned out to be a super easy fix, just cleaning out the aerator.

Judy D.

7/30/2018

As we all know, the surprise, I'm leaking! water heater emergency happened to me this morning - it's always an emergency, no one schedules a water heater replacement, right? It had been 7 years but called Water Heaters only, as I did last time, and the technician Kevin arrived well within the time frame. Same day thank goodness. He nicely answered my many questions, the final cost was within the estimate, and he did a great, thorough job on replacing the water heater. Grateful for the fast response time, and for Kevin being a very pleasant guy and a hard worker. Happy to recommend.

eliz o.

3/17/2018

Our 16 year old water heater was still working, but not getting water hot enough. We called and received an estimate the very same day, had a replacement installed the next day, 3/14/18! Our installer, Loni, indulged all of my questions with extreme knowledge AND with great humor! We are very pleased with our experience and will recommend this company to anyone who needs help with their water heater.

Dennis C.

9/21/2017

I don't normally take the time to write a review but these guys deserve the 5-star rating they have earned. They were responsive, on-time, polite and did an excellent job. Leon is the tech that did my water heater replacment. Very satisfied with this company

L L.

02/12/2015 12:00:00 SA

Its been two months since I had my water installed. Water heater is working just fine. It was pretty pricey so I would expect it to work well after only recently being installed. My review is mainly about the great service by the installer that came out. He knew what he was doing and the job was solid and clean. Thanks Peni.

Paul O.

7/23/2018

I called Water Heaters Only (San Jose) for a quote. They gave me a price range and arranged to have their service man, John, come out and look at the job and give me a firm price. I live in a 2 story condo that is on the 2nd floor - the water heater is in the attic of the 2nd story (2 flights of stairs). I thought this was going to be a nightmare and very expensive. John came out, gave me a firm price (in the middle of the price range I was given) and explained to me precisely what he was going to do. The following Saturday he showed up on time and was done in 4 hours. His work was expert and clean. If I could give Water Heaters Only 6 stars I would.

B Z.

03/09/2018 12:00:00 SA

Excellent service. Called on Wednesday night. By mid-day Thursday we had a new H2O heater installed. Steve, our technician, was professional, courteous, and friendly. Our new H2O heater needed to be installed in a tight space - this was no problem. They were efficient, professional, fairly priced, and found a way to solve any / all problems. I wish all vendors we use were remotely this good...

Vornlen W.

02/10/2015 12:00:00 SA

Water heater broke today! Called up Water Heaters Only and they came within an hour to give us an estimate. We also called another company for second quote, but they came in higher so we called back WHO and they were able to come back that afternoon to install our new water heater.
Loni and Chris were our installers and they worked quickly and efficiently. They were very informative and professional. I highly recommend this company.

Udi P.

06/07/2015 12:00:00 SA

Water leakage caught us with a house full of guests...:( Called Water Heaters Only and got an appointment scheduled right away for the next day. The person was very informative and helpful.
John A appeared promptly the next day, 6/2/15 (job order 1067938), replaced the old tank with a new Rheem 48 gl. He performed a thorough and clean job and within couple of hours, we were up and running. Thank you!

mark l.

03/01/2018 12:00:00 SA

I went into my garage and was surprised to see water under the heater. it was 8PM on a weekday. I had a 2010 receipt from the previous owner of the water heater company. Nonetheless, I called that number. The Water Heaters Only employee answered and we agreed to a next day inspection(1PM-4PM). He further instructed me on how to turn off the gas and water lines. At exactly 1:15PM Loni arrived with a new water heater. Out with the old and in with the new. The price was very fair. I assume the excellent service I received is their Standard. I would recommend them.

Damien F.

8/15/2016

best Water heater services!!! Spoke with Matt , answers the phone at all hours amazing!! he addressed my concern and gave me options what to do and what he recommends. After our decision to replace the water heater he set up a fast service date of the next day and told me the tech will call 20 mins prior to arriving!! i get a prompt call next day from Steve Burlison that he will be coming within 20 mins and he did...replaced the water heater quick, strapped it to wall with all new gas line and fittings!! I would recommend WATER HEATERS ONLY anytime!!

John O.

2/13/2016

W.H.O. is an outstanding vendor, and Chris Devore, their installer is first rate. Communication was excellent, and he showed up on time and in the early part of the window. 2 hours later he was done and we had the rest of the day to enjoy. Highly recommend both W.H.O. and Mr. Devore.
John Olenchalk, Livermore CA

eric o.

8/16/2016

Eric Olson, July 29, 2016, Technician: Pat, Customer Work Order: 65309

Called Water Heaters Only on July 28, 2016 because their website said they offer 24 hour/ 7 day a week service and offer Senior Discounts. The gentleman I spoke to ( he did not give me his name) said the soonest they could come out would be 24 hours, the next day. I agreed because I used them in the past I liked the idea that all they do is water heaters. I explained exactly what I have ( w/h size, location, etc.) and was quoted around $2,000.00. I offered to take pictures and text them but was told it was not necessary. The technician, Pat, showed up in an unmarked truck which leads me to believe they subcontract out their installations. After a visual inspection, I was told the job would be $2,389.00 (almost a 20% increase). I inquired about the Senior Discount and was told they are not offered. I reluctantly agreed to proceed as we had already been 24 hours without hot water. The technician, Pat, did an excellent installation. Just felt I got the old bait and switch on the price. I would not recommend this company.

Carrie S.

02/08/2018 12:00:00 SA

I am so impressed with this company. I recently moved into an older house with an old water heater in the basement that needed replacement. I got a same day appointment and a very knowledgeable technician, Chris, who showed up at exactly the time promised. I received a fair quote (no pressure and several options) and an expertly installed Bradford White water heater. Perks of the installation include a gas turn-off valve alongside the water heater, a tie-down for gas pipe stability and more secure earthquake code-required strapping of the water heater .
Chris helped me figure out a more suitable water heater size given our hot water use (reducing from a 50 gallon to a 40 gallon for our two bathroom/now two person home).
Chris completed his work in an efficient, clean manner. Great to have the old water heater hauled off and hot water back in the house within 30 minutes of job completion. Glad that my neighbor recommended Water Heaters Only!

A G.

03/10/2015 12:00:00 SA

After having the WORST experience with American Home Shield (AHS), Steve Burlison from WATER HEATERS ONLY came to my RESCUE! I got the best service ever! He was a shining light in the wake of the darkness of the crap I am still dealing with AHS!

He was so kind to listen to everything I went through with AHS and went over all the price gauging line items, one at a time. He explained them to me, something that he really wasn't required to do, but absolutely helped calm me down. He confirmed what I already knew - AHS was just trying to take my money without giving me the service that I was entitled to receive because my water heater is covered! He proved to me what a SCAM AHS is without saying anything negative about them. He is a true gentleman!

He was able to replace my water heater within less than 2 hours! I had to wait for AHS for 7 days, without hot water because they were refusing to give me a list of what they considered modifications, which as a consumer I am entitled to receive in writing, but they refused. To this day, I have not gotten that resolved with AHS! It's been 7 days!

Steve showed me that everything was included and there were no extra costs! I had literally broken down in tears several times these last two days out of total and utter frustration! AHS is very deceitful in the way they do business, WATER HEATERS ONLY is the total opposite!

Steve gave me top notch service and I actually smiled for the first time in 7 days! Steve is very knowledgable and proved he had nothing to hide, again, the total opposite of the service I was BEGGING (this no exaggeration) to receive from AHS!

I would highly recommend Steve Burlison and Water Heaters Only to everyone and anyone that I know. I wished they did regular plumbing, because I know I no longer want to continue with AHS, they are a TOTAL SCAM! I need a new plumber and electrician too, can anyone give me recommendations?

Thank you Steve! You are truly unforgettable! I am so happy to have met you today!

Alma G.

desiree c.

1/28/2012

My water heater circa 1994 finally rusted out (luckily not totally flooding the garage...) and I called Water Heaters Only. They came out within an hour of my calling (called around 12:15ish, got a 1 to 3 window and they were there by 1:15). Loni, the service guy, (customer number 1034612) was great -- very quick, efficient and even helped whistle for my escaping dog...

Wasn't cheap though.

Lance S.

11/06/2012 12:00:00 SA

# 1041555

We had our water heater go out on a Saturday morning. Loni came out by 3 pm and installed a new unit quick. Loni was a really nice guy and honest about what it would cost. I would recommend these guys.

Harlow H.

12/05/2012 12:00:00 SA

This company is simply fantastic! They offered me a rough estimate over the phone that was a full $2000 LOWER than another big company... & for a HIGHER quality water heater. Dave showed up for our in-person estimate and delivered on the low price. Dave was prompt, courteous, informative, professional. Great to work with.

Order # 1042343

Ivy P.

8/22/2014

Awful experience, do not use them! Technician came to inspect the water heater that was pumping out the rusty water only 3 weeks after the flash was performed. He first said that the water heater was set on HOT and it is not normal wear and tear , and also maybe its because we have water softener in the house (that attached to 2 water heaters, and the other one, 4 years older, is working perfect!) Then he proceeded to fill bath with only hot water to see how quick the water is going to cool down!
Home warranty claim was denied due to not normal wear and tear based on their report.
Unprofessional service, looking for excuses, not how to fix the problem. DO NOT USE!

Christian D.

7/30/2017

These guys were in and out fast. Very courteous service. Highly recommend them. They came to check out my water heater the same day that I called. My schedule didn't permit them to do the work that day, but they easily rescheduled. The technician was very experienced and explained the new unit to me as well. Very satisfied.

M. R.

7/29/2017

Phew! Water Heaters Only came to my rescue. Paul was really helpful and sent Dan to repair my Rheen water heater. The heater is only 5 years old and I had bought a warranty, unfortunately, Rheem gave me a run-around about getting the part. Folks, just don't buy Rheem again; I won't.

Mehmet G.

4/27/2015

Water heater broke down, Sunday 5:00 am. Of course..

Called Water Heaters Only around noon and someone picked up at the first ring!
We spoke, I described the problem and was given an appointment time between 4:00 and 8:00 pm the same day.
The technician called at around 4:15 pm and arrived at 4:30 pm. He looked at the water heater, confirmed the diagnosis (dead) and told me how much it would be to replace it (with options).
These were in alignment with what I had been given on the phone and I agreed to the repair.
Two hours later, we had a brand new water heater and hot water.
Both the person on the phone and the technician were extremely polite, competent and honest. No pushy sales tactics - just the facts and their honest professional opinion on how to resolve the problem in the best possible way. They were very helpful and the results are just perfect.
Amazing team and a pleasure to work with. Thank you!

Kristy R.

7/20/2015

Great service and quality of their work! When I called and explained the problem in detail, I asked if they had the part needed to fix it. When the gentleman arrived to do the repairs, he indeed said that he had the parts. If he didn't, he wouldn't charge for the trip. Very unlike some of their competition.

These guys are a top rated company - use them if you have any hot water heater problems!

Carolyn G.

11/18/2016

Greatly appreciated how professional Steve was in removing our old leaky water heater from a very difficult, hillside location. The doorway was just one inch wider on each side than the water heater with trees nearby and the ground sloping. Yet, he, Loni and Tog planned in advance, brought in a ramp they built and got the old one out and the new one in quickly and with no fuss and no collateral damage! My neighbor's garden was untouched. Steve even held my 2 year old grandson while I climbed in to learn all about our new water heater. Thanks so much you guys.

Steve C.

10/26/2016

I wasn't sure if it was safe to believe all these great reviews so I called them to come out for an estimate and then called 2 more places to give estimates too. All were just about the same amount for replacing our water heater but I went with this company because they were the first ones to schedule an estimate. Their guy was able to be to my house within the hour of the call so after getting 2nd and 3rd estimates I went back to Water Heaters Only. Then after the job was completed we had a small minor issue and without asking any questions they sent the technician back the very next day to fix it. Now that is the part that deserves the high rating.

Lisa M.

7/28/2016

I requested an estimate for a tankless water heater for my house. They gave me an appointment with a three hour window. The technician Toa called and notified me about when to expect him. I am impressed by the great service I received. Toa really evaluated the whole situation at my house. He was open to hearing my ideas about the new heater, and he was patient when explaining the best options. He was not just there trying to sell me their service, but to make sure that I get the most efficient work done and have options to choose from. I highly recommend Toa when you are installing your first tankles water heater.

Ming L.

12/20/2017

A water heater in my property started leaking. Water Heaters Only replaced it with a new one. A technician is very professional and does a good job. Even though their service is pricey, more than 25% higher than another contractor who did on-site estimate earlier, they could get the job done on the same day is a plus.

Gerling H.

03/10/2017 12:00:00 SA

Great customer service, very helpful and friendly! Water Heaters Only responded the same day I called them for service. The Installer, Ron B, was very knowledgeable, helpful and considerate. I am so happy I found Water Heaters Only!!

Curt F.

12/03/2017 12:00:00 SA

Just had WHO replace a 12 year old water heater that started leaking. Response was very prompt and installation of the new one went perfectly. Loni and Steve did a great job - very professional and very personable. Job was done quickly and on time, and they left everything clean and neat.

Ken C.

03/01/2015 12:00:00 SA

We had a water heater replaced by Kevin W. of Water Heaters Only.

The replacement was done in a timely manner and the project came in at the top end of the quoted range, which was no big surprise. No 5-stars for that.

Later we noticed that the hot water pressure had gone down in our shower, so I called Water Heaters Only to have someone come out. Kevin W. came out again the next day.

The change in pressure associated with the job had apparently dislodged algae that our water supply had delivered to us. (Kevin explained that in the drought, our water system has been buying less than stellar water.) Kevin showed me how to go about dealing with the algae clogs in our sinks and showers. He was extremely helpful, professional, and just seemed like a good and honest guy.

The level of professionalism exhibited by Kevin W. is what made me want to take the time to give a 5-star review to something that seemed to me a little pricey. It is people like Kevin W. that help make businesses be 5-star businesses.

Mei G.

5/29/2017

I wanted to replace an almost 25 year old water heater and Beni from Water Heaters Only came out to give me a quote and explain the process. He was very polite, professional, informative, patiently answering all my questions. After extensive research I chose to go with Water Heaters Only because of the initial positive experience and their estimate was one of the lowest. Beni came back to install my water heater. He was cordial, professional, and efficient. I would definitely recommend Beni and Water Heaters Only to my family and friends.

Dan C.

11/20/2017

Water heater was quite old, and started leaking. Alex came on the same day I called, and gave me an estimate. He did an excellent job. Although he was going to re-route just one pipe that was in the way of a bigger drier (drain), he re-routed two (drain and pressure relief), as it allowed to do a better job. Happy with the work done!

Dan M.

11/09/2017 12:00:00 SA

Awoke to find my water heater was dead. My husband was out of town, so I was left to deal with it. Called Water Heaters Only and was promptly given an estimate and was advised a tech could be dispatched that morning. Within 2 hours Dan arrived and gave a thorough review of what needed or should be done. Dan is awesome! He is detailed, clearly knows his stuff and is dedicated to his work. These guys are the real deal. Professional quality work at a fair price. Highly recommend!

Dawn S.

11/08/2017 12:00:00 SA

Steve was great to work with on the install. He was so friendly and knowledgeable. He was very communicative and did a great job efficiently. The office was very courteous and helful also. Thank you!

K C.

02/04/2015 12:00:00 SA

I was very pleased with the service I received from Water Heaters Only, Inc. today. The water heater in our garage had been suffering from a minor leak for a few weeks, but in the past few days it became much worse and there was a noticeable drop in hot water pressure throughout the house.

I called Water Heaters Only, Inc. based on the other positive Yelp reviews and was not disappointed. They gave me a 2-hour appointment window, and Steve Burlison arrived right on time, calling me 20 minutes before his arrival. I really appreciated how courteous and professional he was, unlike other other home service technicians that I've experienced before. He explained exactly what he was going to do, gave me a good price, and told me how long the job would take. He delivered on all fronts, installing a brand new water heater in about 2 hours and charging me exactly the price that he quoted. I was thrilled that the job was finished quickly and professionally.

I'll be calling them again in 10-15 years when it's time for a new water heater!

Eugene Chen, 2/4/15

David M.

10/31/2015

I have used Water Heaters Only a few time over several years. I have been very happy with their service each time I have used them. This most recent service call, Friday 10/30/15, was great. The Technician, Alex B., replaced my hot water with ease. He is very knowledgable, professional and a very pleasant person, great for customer service.
Like I said earlier, Water Heaters Only provides great service. I highly recommend them.
David M.

Julia M.

4/30/2014

Simple...7:30 am my water heater was leaking all over the garage floor and by 2:00 pm I had a new Rheem 50 gal water heater installed and working perfectly. A very good natured Alex arrived at our home in Emerald Hills. He assessed the situation in about two seconds as our old water heater was well beyond its natural life. He gave me a quotation. I checked the price of for the identical heater at Home Depot with all of the connections and accessories and found their price to be right in line. The installation was completed in about an hour and a half and my shower was waiting. Simply the best solution I could have found. THANKS ALEX - Dana.

kelly p.

10/26/2017

I had a great experience with Water Heaters Only last weekend. I called on Saturday morning to get my (31 year old!!) water heater replaced and booked for Sunday arrival between 1-5 PM. Doniel called me at 12:59 to say he was there! Gave me a quote in the range I was expecting, cleaned and vacuumed the area after he was finished and hauled off the old water heater. From my initial inquiry call with Valerie (who was delightful and knowledgeable) to Doniel coming in to swap out water heaters, I had a great experience. The only recommendation I would add for future customers would be to discuss water temperature preferences with the technician before they wrap up for the day- if you like really hot water, tell them. All in all, a great experience- have already recommended Water Heaters Only to a neighbor who saw the van in front of my home :-)

Peter F.

10/22/2015

We just had our third water heater installed by Water Heaters Only. The reason that I continue to use them is the quality of their installers and the very competitive pricing. Yesterday my installer was Loni. He completed the job in less than an hour and a half. The quality of the work was exemplary. Loni was extremely professional in answering all my questions and he took the time to explain work that he performed. Before he left, he gave me some tips in caring for the heater. Installers like Loni are the reason that I keep returning to Water Heaters Only.

Trang L.

11/19/2014

I had a great experience with Water Heaters Only! My water heater broke Saturday night and I called the company on Sunday to have it replaced. They were able to arrange someone to come in that same day (on Sunday, 11/16) to install a new water heater for me. The technician, John A., was very communicative and professional. He came within the time window indicated and was very helpful in explaining what the problem was, along with the work that he would be doing. He was very thorough with everything and made sure that he answered all the questions I had.

Lizard R.

4/13/2015

We decided to replace our 15-year old propane water heater before it broke and flooded our garage. We got quotes from 3 places and Water Heaters Only was not only the cheapest, but was the easiest to talk to.

Alex the technician arrived on time on 4/1/15, was very friendly, and knew exactly what he needed to do to install the new heater and bring everything up to code, plus he did the job quickly!

We were very pleased with the service from Water Heaters Only, their price was the best, and they were the easiest to work with, so you won't go wrong giving them a chance to earn your business.

Steve S.

Christina P.

04/06/2015 12:00:00 SA

Im leaving this review on behalf of my dad, Rod Padilla. He isn't tech savvy, ha!

We live along the coast and were were very impressed with the quick prompt service. Steve removed our old water heater, replaced it with a new one and was very friendly and helpful with all of his advice.

We highly recommend this business and will be a loyal customer!

Beth M.

9/28/2015

Late Saturday night realized our water heater busted so we shut off the water, watched a youtube to learn what else we should do (drain it with garden hose), opened a bottle of wine and decided to tackle it on Sunday AM. Made a few calls, got lots of voicemails and next week appointment replies and then found WATER HEATERS ONLY. Catching name says it all! The very helpful person who answered, asked for serial & model number and informed us that our heater was 18 years old, had it in stock and that Kevin could be there to install that day! Kevin was pleasant & professional. Will definitely recommend your business!

P F.

9/17/2017

My neighbor recommended Water Heaters Only and Steve B so I was happy when Steve was sent to do the installation. He was personable, professional, answered all my questions and did a great job. My water heater is in a hallway closet up carpeted stairs and down a long hallway, so I was a bit anxious. No problem--well done, Steve! Water Heaters Only gets my highest recommendation.

Alan S.

09/03/2017 12:00:00 SA

On 1/17/11, we discovered that our old water heater was leaking, so we called a few plumbing services. That evening, Steve from Water Heaters Only came to our house to give us an estimate to replace the water heater. His estimate was competitive, and once we approved it, he started work. When I asked him how late he worked, he told me, until it's done. He explained clearly what he was doing, and he was pleasant and professional throughout. I highly recommend this service.

Meredith B.

8/26/2017

They were the fourth quote we received to replace our heater with a tankless model. Their quote was the lowest and the way they proposed to do it was the most straightforward. We hired them, they ran into a bit of a hiccup dealing with our crawl space, but they solved it, and did a great job. Loni and John were also wonderfully kind to my small children who were fascinated by them for hours.

Don D.

01/03/2018 12:00:00 SA

Our 14 year old water heater started leaking from bottom suddenly, so I called the original installers, WHO. Our installer, Chris D. arrived today on time and explained the process in a friendly manner. The job was complete in about a hour and half. He double checked everything and answered all questions. I would not hesitate to call them again...in about 14 years. Highly Recommended.

Fanny C.

11/23/2014

HOA president for a 8 unit building in Hayes Valley. When our water heater failed, it did it in a spectacular fashion. Called on Sat afternoon and someone was out in 2 hours to do an inspection. It's a special commercial grade water heater, which was luckily in stock and Kevin arranged an install on Sunday. The work quality was superb, all communications was done in a clear manner and Kevin went above and beyond to solve our gas line problem. He stayed late to partner with PG&E to try every solution possible. Plus, they got a very good price on the heater for us! Great guy and they'll be our first call next time.

Julia K.

12/29/2017

My hot water was starting to come out a little rusty-colored so I decided it was time to replace the water heater. I was able to get an appointment within a week. The technician, Chris, showed up at the beginning of the time window (on 12/15/2017) and did an awesome job in a timely manner. He discussed different installation options with me and helped me understand what would be best for my situation. He was very professional and seemed very competent, double-checking his work before he left. I couldn't have been more pleased.

Craig C.

2/19/2017

Prior water heater was old and leaking, and of course decided to 'quit' on the weekend... Steve from Water Heaters Only came on a Sunday, was very professional; explained everything clearly; was very efficient, made custom adjustments in the installation to avoid future problems, and very careful to avoid damaging floors and walls. Highly recommend!

William Y.

11/17/2014

This is the second time we have used Water Heaters Only to replace our water heater which was last replaced back in 2003. Glad to see that they are still in business. Our new water heater was installed by Toa who was very professional and answered all of my questions and concerns about the new water heater. He was very efficient and said that the job would take roughly two hours and he actually finished in less time.

Water Heaters Only are highly recommended and I would not hesitate to refer them to my family and friends.

William Yee
San Ramon, CA

jean m.

08/09/2017 12:00:00 SA

Wow- what a great operation. Called at 11:30A explained that I needed a new water heater. By 3:30 Beni showed up assessed the situation and wrote up a quote. The price was very reasonable, so I agreed. By 5P the old unit was out and a new Bedford White (American made) water heater was installed and running. Beni did a great job! He cleaned up and explained how the unit worked. Very personable and a top-notch worker. Thanks. I would recommend to anyone that asks.

Paulette A.

2/26/2014

After reading all the great reviews I called Water Heaters Only. I purchased a water heater from Home Depot. My brother in law tried his best to install it then the pilot would not light. So i called Water Heaters Only to come out and help figure it out, maybe reinstall it correctly. They said they only work on water heaters they install and were uninterested in helping me.

There you go Yelp fans! This guy will leave an old lady without hot water rather than to try and reinstall a new water heater.

Good for them they have so much business they can turn people away. But what 'rotten' people.

piems s.

12/28/2012

Superb Service!
My water heater went out on Wednesday night. I thought - ugh- going to be a huge long drawn out process. I called Water Heaters Only and the technician Alex was at my house in about an hour and a half and the install was complete before noon! My old heater was almost 20 years old and nothing was up to code. Alex took care of all of that! I was so pleased with the service and how professional he was. I can't imagine why anyone would use any other company! I highly recommend this company!
Order #1043007

Brent B.

02/05/2017 12:00:00 SA

Great customer service. I called on Super Bowl Sunday at 9:00 am. Ron came out around noon time and was able to remove and replace the water heater quickly. He answered all my questions and was able to complete the job before the Super Bowl started. Thanks!!!

Barbara H.

7/28/2017

Wow! Same day service...in fact Drew came within a couple of hours of my initial call. That was quick. He assessed the problem, gave me a quote and then a new water heater was installed. He was friendly, efficient, and very professional. I felt I was in the hands of one who had experience. Within a little over an hour, it was done. I was very impressed by the way my job was handled. So far, everything is running quite nicely and I'm hoping now that this water leak has been repaired that my water bill will be better. Thank you Drew and your company, Water Heaters, Only.

Diane L.

7/27/2017

Our Water Heater died on a Sunday morning. We called Water Heaters Only and Kevin West was the technician that came to our home within 2 hours. Kevin provided excellent service and had a lot of knowledge. Several hours after getting a new water heater, we still did not have hot water. We called the company back, and within an hour, Kevin came back and found a defective part that he quickly replaced. By Sunday afternoon, about 5 hours after we initially called the company, everything was fixed and the cost was good.

Nancy M.

7/19/2017

Excellent service! We were able to have our water heater replaced the same morning as our call. Beni was on time and even called to let me know he was on his way. I would definitely recommend this company.

anna p.

07/12/2017 12:00:00 SA

I called Water Heaters Only at 6 am when I woke up to a leak from my ancient water heater. I was afraid I'd get the run-around, an answering service, or a visit at 6 pm. The next day. To my surprise, I was given a window of 10 am to 1 pm the same day. Dan could not have been more pleasant or more professional to deal with. He called about 30 min before arriving, just like I was told he would, to make sure I was home. Then he walked me through what he would have to do to replace and install the new heater, the features and benefits, and even pointed out some asbestos tape I had in a part of my garage. Zoiks! The heater was in the truck, installed, secured, and ready for use in about 4 hrs. Dan cleared everything away beautifully -- the place was spotless when he was done. I knew I had to replace my heater (it was a 30-yr old glass heater they don't make anymore), so it wasn't hard to make this purchase. But Dan made the entire experience less stressful, and the customer service -- from the first call to the final invoice -- was just as great as waking up to a busted water heater at 6 am on a Friday could be. If it's your turn to replace your heater, give this service a try. Judging from the other reviews, they have a good record out there.

Ted G.

6/14/2015

Got a leak in the connector hose installed by Just Water Heaters 8 yrs ago, luckily not the heater itself. Called the number, connected to Water Heaters Only and heard the standard message how they provide the service to the old JWH customers, but don't honor the warranty, which I found very convenient to the companies, however this scheme was put in place. Nevertheless, appointment was scheduled for the next morning with 2 hr window, technician John A. called 30 min prior to arrival, showed up on time, wrote up the quote and finished the work very professionally, stayed within the quote although several minor extra things turned up. Cleaned up everything after finishing, removed leaked water from the heater, warned about potential bubbles after water is turned on again... efficient and courteous throughout.

One of the better contract experiences, recommended!

Jim N.

06/05/2017 12:00:00 SA

Needed a new water heater to replace a 25 year old leaking unit; it had not failed as yet, so this was not an emergency. I called several plumbing vendors for estimates. Water Heaters Only offered to come out on a Sunday to check out the water heater in our home and give an estimate. The quoted price was in line with others I had received but the weekend service, the pleasant and competent technician and the fact that he had a replacement water heater on his truck with all needed tools & connections led to to authorize the job on the spot, and it was completed in 3 hours. Couldn't be happier.

Karl S.

8/13/2014

Had a pretty good experience here. I called for 2 quotes, the original installer was 1300 and this one was 1250 to 1450. I went with this one because the original one told me there was no way to see how long ago they did it. Sounded like bs, so I picked these guys.

Final price was 1799.

The installer, Luigi, was very good. Fast, clean, well spoken and efficient. From the first phone call to a hot shower was less than 12 hours.

Hongyuan Z.

4/23/2017

Quick response, good service. Replaced my old leaking water heater in 2 hrs and cleaned up the surrounding areas. Drew did a great job. Thanks.

David M.

10/15/2016

Found a leak Monday afternoon. Alex came out Tuesday afternoon and put a new water heater in and even replaced the top of the wood platform which was soaking wet! I'm a happy camper.

Keith Y.

1/21/2014

I had a 40 gallon water replaced by Steve Burlisor today, which was done in expert fashion. He was personable, quick, and efficient. I had an old one which lasted 21years and I think this may be the last one I'll ever need replaced, thanks to him.

Victoria B.

3/15/2019

Had our water heater die and leak water in the garage some time Friday (2/22/19) night, to be discovered Saturday morning. Contacted Water Heaters Only due to their high rating on YELP. Contact person very helpful and scheduled service between 2 PM and 6 PM on Sunday afternoon, after giving estimate range and asking pertinent questions. Kevin West arrived at our home in Sunnyvale after phoning at 2 PM to notify us of his planned arrival at 2:15 PM. He promptly assessed our water heater, gave us a written estimate at the lower price quoted on the phone, and proceeded to remove our old water heater and install the new one. He was professional, friendly, and moved forward with ease. In less than 90 minutes, the new water heater was heating water. HIGHLY recommend this company if you need replacement, installation, or repair. This company has been in business since 1968 and we certainly benefitted from their experience and expertise.

Wonka W.

10/16/2008

Water heater went out (spraying water out the exhaust vent) Friday evening. Called Water Heater Only and guy told me if needed a new water heater the change would be somewhere in the range of 1,000 to 1,100. --- FAR LESS than what my father was recently charged by Sears.

Gave me a time on saturday that conflicted with some plans I already had. They agreed to come out earlier which worked out great for me.

JR arrived saturday as agreed. Good guy. It was pretty clear that the heater needed to be replaced. He removed old heater, built platform out of 2x4 and ply (previous water heater was not installed to code), repiped shut off valve and heater lines, new gas lines, earth quake straps install.

Solid job done in just about 2 to 2.5 hours.

I would call these guys again and would suggest to freinds and family. If it matters, I called the San Mateo number for Water Heaters Only

Marco R.

03/07/2017 12:00:00 SA

Called, explained the problem and they were very courteous and forthcoming. Schedules appointment same day and they replaced our water heater and a great job done. Drew Mocafi was great. You will not be disappointed! Thank you, Marco in Mountain View, CA

Harry T.

4/20/2011

Panicked a couple of weeks ago when I noticed my 5 or 6 year old water heater leaking. Called the number on the decal on the heater for the company that installed it. Turns out they went out of business and the phone number was bought by Water Heaters Only. OK, made an appointment for later that day to have someone come by and look at it for $60. The guy was on time (I live in Concord), spent about 5 minutes looking at the heater and indicated it probably needed to be replaced. Since I couldn't find the reciept to see if it was still under warranty, I was looking at $1100-$1200 for a replacement. He said the leak wasn't critical right now and would credit the $60 towards the new heater if I bought within a week, giving me time to (hopefully) find the receipt (which I did not.)

Well, now knowing that my heater wasn't going to explode immediately, I called a buddy who used to work for the now-defunct company (Just Water Heaters, who had done the original installation) to get his opinion on the situation and maybe get a good price on a new heater install. He came out, climbed up, shut off the water, took off the hot water flex coupling and asked if I had any garden hose washers. Just so happens I did. He pulled the old one out, installed a new one, hooked the flex hose back up and turned the water on. Leak-free ever since. I feel like a moron for not sussing that out myself.

Anyway, I will think twice before calling Water Heaters Only again. For sixty bucks, the guy could've checked for something simple like a bum washer. Instead he tried to get me to kick down the big spank on a new install. Thanks, but no thanks.

Melissa W.

1/26/2011

Water heaters only did a good job &showed up on time(even early), BUT they charged more than they quoted me on the phone. Hence the 3 stars. The guy on the phone said 900-1200, 12 being on the high side. When the tech came to my house it was 1300. At that point I hadn't had hot water for 3 days and I just needed it fixed, but I do feel like maybe they took advantage of that.

Greg J.

2/27/2017

I'm writing 4 stars because I want to wait and see if everything is good in the coming months? I have read reviews of the Bradford White and they're mixed. Chris installed and he really was great. Told me that it would take around an hour and 40 minutes and that is what it took. He was professional and came early. He installed a 50 gallon gas water heater and it is working great at the moment. Pricing was a bit higher than what was quoted, but he gave me $50 off with the sticker I had on my old Rheem. Like I stated before, I will come back and give another review after the heater has been functioning for six months to a year. Overall a good experience, they responded fast, came early and were able to do work on a Sunday. Thanks for being very professional!

Dragos M.

2/26/2017

My water heater broke on a Saturday night. I made a call on Sunday morning and had a new heater by Sunday afternoon. Throughout, they had great communications and were incredibly polite and helpful. The quality of the workmanship was also outstanding.

Andrew L.

08/07/2011 12:00:00 SA

Matt came out and assessed the issue of my 10 year old 75 gallon heater tank and was very honest and gave me a great deal. He had to bring in another guy from the company to help, since my water heater is upstairs. The first unit he un-boxed had some minor damage to the the thermostat. So rather then tweaking it he decided to get another one from the warehouse in Redwood city (extra star for doing the right thing). Awesome guys and very professional. I highly recommend them

Mike K.

07/03/2017 12:00:00 SA

Our 18 year old water heater just quit working. First recommended plumber couldn't get to my house for 2 weeks. I then called the highly recommended Water Heaters Only and got a same day appointment. I also got a call 30 minutes before their arrival (as promised). Loni showed up with a smile and went to work. A couple of hours later he walked me through the operation of my new water heater and I settled the bill. I wish every household equipment failure could be repaired with the same efficiently and good humor. I also scribbled 5 stars on the water heater next to their company sticker so I can call them again in 18 years.

Reid N.

2/21/2015

When the service tech, John A. arrived, I was a little wary because the number he called from to tell me when he would arrive had no ID, and then he was driving an unmarked van that has seen better days. But when he went over what he felt needed to be done to replace our water heater, it was clear he knew what he was talking about. The price he came to was very close to the ballpark figure I had been given over the phone, so I had him go ahead and do the work.

A little over 3 hours later, we had a new water heater in place. The installation appears to have been done well and correctly -- so far so good a few days later. John was very personable, cleaned up after himself, and went over everything with me when he was finished. The only correction I would offer is that he didn't give us any warning before before he turned off the water to the house.

Shannon Wilson B.

5/26/2014

We had a water heater that was slowly loosing it's life! Finally today it went to rest. We called Water Heaters Only Inc, they came out within the window that they said they would. The gentleman that came was very polite and informative. He said it would take about two and a half hours and again the timing was perfect. The customer service and price make this company stand out! I would definitely recommend this company to anyone who needed service or replacement. !

Kevin D.

5/20/2014

I called the number I found on the sticker that had been applied to the outside of my 21-year old (Yikes!) water heater, and got an answer even though it was after 10:30 at night. It was a semi-emergency, as the old one was leaking from the bottom pretty badly right onto the plywood riser, and there was no pan underneath to collect/divert the water so it was getting pretty messy.
The 2 guys (one instructor and one trainee) arrived right at the predetermined time the following morning with a new water heater and all the associated plumbing odds and ends to get it hooked up. Unfortunately we found that the replacement was too tall to meet code requirements for ceiling clearance by about 2 inches. But never in doubt, the guys ran quickly to Concord to source me a specialty shorty tank that would still hold 40 gallons. That specialty status bumped the price up by about $300-400, and price is the only reason I'm not giving them 5 stars. It wasn't the worst price out there, but it certainly wasn't the best either. That being said, they did have to do a whole lot of custom copper piping to hook up the new tank, as the pressure relief valve was in a different place than it was on the old tank. They also hooked me up with a pan for underneath the tank, and switched my tank water shut-off from a gate-style valve to a newer, better quarter-turn ball-valve style.
The guys were really great and funny to talk to. Time-wise, they got the whole thing done in about a half a day, including the unplanned trip to Concord for the alternative tank. I was very pleased with the quality of their work, and if I get 20+ years out this tank (I know, it's a lot to ask), then I'll consider myself very lucky!

Ryan C.

12/03/2008 12:00:00 SA

Our water heater stopped working at night. Called Water Heaters Only in San Mateo the next morning and they sent out Steve the same afternoon. Steve installed our new Rheem water heater in about an hour. Great and quick service and now we have hot water.

Mike B.

05/09/2018 12:00:00 SA

When our 17 year-old water heater sprung a leak flooding the laundry room we called several places to see how quickly we could get a replacement. Unlike the people we talked to at the other places we called, Valerie at WHO was very helpful and informative. She explaining our options and applied extra effort to work us in to get a technician to come out that same day. The other places we called thought they might be able to get someone in 3 or 5 days. Valerie even recommended we look on Yelp for a coupon. Alex arrived impressively at the half-way point of the 4 hour window we were given, and immediately assessed our situation. He reviewed the options with no pressure and even made recommendations for less expensive configurations and features about which we had no idea if we needed or not. His honesty and concern for us were very welcome traits. He easily could have tried to take advantage of our urgent need and inexperience. After we agreed to the work, Alex got busy and in about 90 min had removed the old and installed a new water heater to meet all code. He also included extras such as a new shut-off valve, easier gas line access, and an aesthetically pleasing drain line placement. What was most impressive was how he would look at a place where a copper line was needed and then cut the pipe without using a tape measure to have it fit exactly between fittings. Alex even encouraged us to look again on Yelp and their website where we eventually found coupons (our earlier search hadn't turned up any) that saved us over $100. All-in-all a wonderful experience, and we are very satisfied with the work, the quality of the water heater, and the price we paid for same day service.

Richard T. F.

1/31/2017

Great service-- Loni arrived promptly and gave a no-pressure estimate that was about $400 less than the other two companies I tried for exactly the same heater and work. Did not try to pad the bill with needless extras, but did everything that needed to be done. Left the site as clean as when he arrived. Offered good advice without any attempt to upsell.

Bruce S.

08/02/2016 12:00:00 SA

Was woken up at 3am this morning by a strange running-water sound that I had not heard before. Turns out our water heater was busted and draining water into our yard. Called Water Heaters Only in the wee hours of the morning; call was answered on the first ring! Scheduled for someone to come out between 2pm-6pm, but received a call around 12:30 from Steve B that he was running a little bit ahead, and would like to come early if that was ok with me. It's now 3:30 p.m., and Steve B has done his work and has departed, and we now have a working, brand-new water heater..what a relief! Steve B was very courteous, explained things as he went, and did everything with care and consideration. I would highly recommend Steve B and Water Heaters Only, based on this very positive experience

Sheron W.

1/17/2017

I called Paul from Water Heaters Only, as I had a problem lighting the boiler. I had tried at least 6 times. Paul explained that the technique I was using was slightly incorrect and I needed to keep firing the ignition button while holding down the gas button. It eventually worked. So a very big thank you to Paul, I might have got charged a call out fee from another company. Paul sorted my problem over the phone. Certainly if I need my water heater replaced I will call this company. They also answer the phone very quickly. Thank-you.

Jonathan F.

08/04/2013 12:00:00 SA

We highly recommend Water Heaters Only, Inc and expert specialist Kevin West ! Post their and phone number on your water heater. If it ever breaks, call them. Here's why: Overnight, our 6 year old water heater suddenly stopped heating and flooded our basement. We called our home warranty company. After long delays they sent out an inexperienced and undependable plumber who took an incorrect reading of our water pressure. The home warranty refused to cover it because of the water pressure reading. We were facing a $2,000 bill. A highly rated plumber in our area told us the Water Heaters Only is best company for water heaters, it's been in business for 40 odd years. Water Heaters Only promptly sent out Kevin West, a specialist who's been for over 30 years.

That's when the fun began. KEVIN WEST is the most amazing, skillful, intelligent, strong and entertaining repairman I have ever had the privilege of meeting -- and I've owned homes for forty years. Kevin inspected the water heater, diagnosed the cause of the leak, and proposed a plan of action. When I told him our home warranty company had denied insurance because of the water pressure reading, Kevin used a highly accurate gauge. At 2 locations he found the water pressure to be in compliance with code. He then volunteered to call the home warranty company. Using technical terminology, he accurately described the problem. Then the Water Heaters Only head office argued our case. Long story short, a senior manager at the home warranty company agreed to cover the replacement, saving us $1700 dollars. Wow!

This all happened on a Saturday afternoon. (Everything seems to break on weekends, when you can't get help) During the long waits for authorization, Kevin entertained us by playing the guitar and regaling us with stories. He singlehandedly turned a disaster into an unforgettable experience. Once the authorization came through, Kevin and a trusted colleague removed the only water heater. It was full and weighed about 400 pounds. They then reconfigured the vent and installed the new Bradford White water heater. (This is the only brand that is made in the USA, and highly recommended.)

Kevin West deserves praise for going beyond the call of duty! He is a superhero with the body of a weight lifter, the intelligence of a problem solver, and the charm of an entertainer. Without Kevin, we would still be waiting to have our water heater repaired and would be looking at a $2,000 bill. We can't thank Kevin enough for performing this service -- and entertaining us! He reaffirmed our faith that individuals can make a difference in solving problems. Water Heaters Only is the go-to company for fixing and replacing water heaters.

Water Heaters Only corporate office is based in Grass Valley. Kevin is based at the Redwood City office and serves the Bay Area.

WD L.

11/19/2015

Mine was not an emergency. My water heater was over 23 years old and we were getting some brown water out of it. It was November 19th with Thanksgiving right around the corner and since a water heaters expected lifespan is around half that I had Water Heaters Only install a new one. Don't be put off by the men who answer the phone. The technician Steve Burlison was pleasant, prompt and did a good job. WD Lewis

Carol B.

5/28/2010

The old water heater piddled all over the garage last night. What do I expect after living here for 16 years and knowing that the heater that came with the house was already old? I knew in advance that my old install didn't meet current codes, I knew it would have to be replaced soon, but I didn't want it to go on the start of Memorial Day Weekend.

We wanted an Energy Star heater, not that it will save that much on our bill, but every little bit helps. I went to Lowes and did not find an Energy Star heater. I went to Home Depot and yes they have one but they don't specify the install price. I went to OSH and they don't have Energy Star.

So I called around. By then I was getting desperate. Water Heaters Only had a human answer the phone, they can get me Energy Star, and the estimate price comes in at about the same as the Lowes price. They only carry one brand and I checked out ratings online and its rated the best. The other place I called started with a cheaper price but acknowledged that my code upgrades would cost extra, plus their equipment brand wasn't rated quite as highly.

The best part is that I shopped around half the day and didn't get around to calling them until 2 pm on friday afternoon of Memorial Day weekend. By 6 pm the same day, we had hot water. Steve the installer was nice and friendly and certainly seemed to know what he was doing.

Ken W.

12/18/2014

had an water heater leaking issue on 12/10/2014. I called Water Heaters Only because they are highly rated on yelp. On 12/11. Beni from Water heaters only came after 12:00 PM, Beni was nice and professional, he completed the jobs just a little over 1 hour.

price = 1400 (10 years warrenty)

Overall experience was good.

Ken W.

Akiko K.

11/29/2016

Despite of my worry, Water Heaters Only, Inc. promptly reply my quote request through yelp, and also kindly set up an appointment on the same day.( I sent request on 11/29 1am and they replied first thing in the morning on 11/29 8am!)
They sent Loni to our house. Loni was very patient and kind to answer all of my questions before I decided to accept the quote to have him replacing my leaked water heater.
Loni replaced our leaked water heater in 3 hours! During the time he was replacing the water heater, he explained me how the water heater system works throughout the entire process.
Loni was very professional,friendly, knowlegeable, experienced, patient....let me just say he truly is such a real nice gentleman that you could ask for!
Thank you Loni, you taught me quite a bit of things about water heater system and I feel like I know so much more than yesterday.... certainly I don't want to have any more trouble with the water heater, but if that happens I have no doubt to call your company for help.

samuel s.

06/06/2016 12:00:00 SA

I was without hot water most of the weekend and after taking 3 cold showers I was ready and willing to pay to get this fixed fast but Water Heaters Only did not want my money. They told my water heater was still under warranty with Rheem to give them a call. I was blown away by the honesty. Trust me if I need a water heater in the future or repair not covered by warranty I know who I am going to buy from, Water Heaters Only.

Jim C.

11/24/2016

I have an apartment house in SF with a leaking 75 gal gas water heater that was installed in Aug 2005. Called on Monday for a new unit. Customer service on the phone was good. They explained to process and scheduled me for the install for Wednesday morning. The tech, Steve, came out as promised, explained the process, removed the old water heater, installed the new one with some additional parts. Steve did a great job and was fast and friendly. I would definitely use them again and refer them to friends.

Neil B.

01/03/2011 12:00:00 SA

Really happy with the service we got. The 20+ year old water heater was dead. They gave us a reasonable estimate on the phone. The job was a little more complex due to access but they stayed within the quoted range despite spending about 4 hours on the job. Steve was great. Explained what he was doing, kept the space clean... He had to move some heating ducts a little to get the water heater in and when he left, all was in better shape than before he got there. Great job. Reasonable price.

Rose L.

02/09/2016 12:00:00 SA

Worse scheduling experience ever! Chose this company because they were advertised to be available 24/7 offering same day service and was rated on Angie's List.and has been in business since 1968. Seemed like a local reputable company with a local phone number.So I made an appmt on Sunday for installation on Tuesday thinking that it would be sufficient time to schedule my installation. Called back on Monday to confirm that techs would be coming at the time agreed upon which was 11-2 on Tueday for installation of a 40 gal. water heater.At 2 pm Tuesday I called for an ETA and was told that the tech would be there at 5 pm with a 38 gal. heater, which is not what i wanted and that they had to get it at their warehouse. At 5pm I called again for an ETA and was told that the tech was running 45 minutes behind on his previous job. So much for 24/7 same day service when they can't even handle an appmt scheduled in advance. By the way this company may seem local but they were in Grass Valley. The tech finally arrived at 5:55 pm.
The one saving grace was the tech Alex B. was very courteous and professional and cleaned up everything after he finished.He was not rushing through the job even though he said he was just dispateched at 5.Time is valuable so waiting from 11am until almost 6pm is not acceptable.

Karen T.

10/26/2016

Someone from neighborhood.com recommend Water Heaters Only to see if they could help me out with a difficult situation that I was trying to resolve for an elderly woman who had not had hot water in her home for over 2 1/2 years. I am so thankful that I did! Complete life savers!!! I spoke with Paul who is my personal hero now and he was not only kind and caring to listen to the situation but he went above and beyond the call of duty to give me helpful professional service. Like their website says, Honest reliable Concord water heater service since 1968!
I and so thankful that there is a business like this that is still around. Water heaters are usually something one does not think about unless you are in need and usually it is an urgent situation that require quick attention. Its great to know that I can call them 24 hours a day and feel confident that they will give excellent service without taking advantage!
Thank you Paul and all the wonderful people at Water Heaters Only!

Chris U.

08/03/2012 12:00:00 SA

Old bw water heater started leaking and WHO came out that night, fixed my plumbing up to code and gave me a great deal on a new bradford white water heater. Kevin was awesome. Would definatly use again, but hope i don't have to.

Kannan V.

2/21/2015

Last Saturday, our water heater stopped working and I noticed that the heater was leaking at the bottom. I called the plumber we regularly use and he suggested Water Heaters Only for quick and quality work. I setup an appointment for the next day (2/15/15 )and our technician Toa came and analyzed the situation. He took time to explain the problem and patiently clarified all my queries. He also pointed out couple of short comings in the previous installation and offered to fix the same.

Based on my phone call, I was expecting the cost to be somewhere between $1200 and $1300, but got a final quote for $1425. I hesitated a bit , but Toa clarified that it's for the extra work he pointed. Got convinced and in the next two hours we got back hot water at home. Toa did an excellent work with the new heater installation and am happy I chose Water Heaters Only and will recommend them to my friends.

VISWANATHAN
Foster City.

Douglas Z.

10/06/2016 12:00:00 SA

I needed a new WH, and called WHO in the afternoon. Technician 'Loni' arrived the next morning; he was courteous & knowledgeable, diagnosed the situation, explained the options, and then found a comparable capacity WH that would fit into my existing space. He took less than two hours to finish the replacement to my complete satisfaction. Great work!

Helen F.

01/06/2016 12:00:00 SA

Water Heaters Only rocks! Paul and Chris were SOOO helpful in getting my water heater operational. Above and beyond anything expected. Thanks to the Water Heaters Only team.

Kay R.

9/30/2014

I just had my water heater replaced even though it wasn't leaking because I had already gotten 18 great years from my Rheem 30 gal heater. I know the clock was ticking for a breakdown since most heaters don't last past 18 years. I didn't want to also have to pay for any accidental leakage problems, painting etc. in my condo. I'm glad I did it and even though it was a bit more than typical 'warehouse' prices, I wanted this job to be done correctly the first time with the best water heater. I rely on good recent reviews and when I read the competitor's reviews regarding installation as well as product reliability reviews-- it was a no brainer to choose Water Heaters Only for the job (their reviews were all 5 star!). My technician, Loni, did a great professional job from start to finish! Thank you Loni and thank you Water Heater's Only.

Robert L.

04/07/2009 12:00:00 SA

When a telltale puddle from our 23-year old water heater appeared on the laundry room floor last Saturday morning (of course it would happen on a weekend!), Water Heaters Only was the third place we called. We left messages at the first two, whose voicemail promised to get back to us on Monday (they didn't). But true to the promise of Water Heaters Only's website there really was a real live knowledgeable person who promptly answered our call and set up an appointment for later in the day. By Saturday evening it was all done. We want to make special mention of their friendly, careful, articulate, professional, highly knowledgeable, and hard-working installer, Kevin West. We couldn't have hoped for better service. At a very reasonable price, too! We're recommending Water Heaters Only to all our friends.

--Robert L. & Carol C.

Barry M.

6/20/2011

Water Heaters Only gave me a quote over the phone as I had exact information of what heater was required.

They came in exactly as quoted using the best quality stainless flex pipe connectors, bronze ball vale for main water shutoff and gas valves.

Installed a flood pan with a drain and the relief valve run out side.

The plummer that installed the heater was as better than most and completed the job perfectly.

Water Heaters Only is truly the best! Have no fear in using them.

Barry

Lois T.

9/28/2014

On a Sunday, our (Saratoga) water heater was leaking water all over the garage floor. Water Heaters Only was the second place I called, and a human answered immediately. John A. was sent out within two hours (on Sunday afternoon!). He did a great job explaining everything to me, a senior. He was a professional in every way and installed our new heater, loaded up all the debris, along with the old water heater, and was done in two hours. It was a major job replacing a 14 year old heater. John came on time, worked neatly, and was polite and thorough.

I'm confident that if any problems occur I can call and get good help and response from Water Heaters Only.
--Lois T.

J B.

9/20/2016

Fast professional work. Flexible on arrival time. Steve explained the whole process and taught me some maintenance tips for keeping the water heater running for years.

Julie M.

7/27/2015

WHO did an outstanding job for me this evening. I called first thing this morning and spoke with Nick who was friendly, gave me a ballpark quote over the phone and said he would have someone out between 2-6pm. Toa called at 5:15 and said he'd be here in 20 minutes and he was. Toa was friendly, professional and did a fantastic job. Thank you Water Heaters Only! You deserve many more stars.

Alan B.

4/17/2007

They showed up on time on a Sunday, no less, and did a great job. They even fixed a prior installation on another water heater that was botched by Just Water Heaters.

Danielle S.

10/13/2012

Had to replace my old leaking water heater, Technician was on time, professional, and did an excellent job. Would definitely recommend or use in the future. Order number FN3675182*

Rob C.

09/06/2016 12:00:00 SA

My 12 year ol water heater was leaking and in danger of failing. Steve came out right after Labor Day and replaced it, and explained issues with my house pressure and installed a surge device. He came during his day and 3 hour window, called 30 minutes ahead and arrived on time, did the work per his estimate (4 hours), and did a very professional job. He also tested everything before he left. I would recommend Water Heaters Only.

Hitesh S.

8/31/2016

These guys are highly reliable and excellent service. The guys showed up on time, and was able to finish quality work on-time. The service person was very friendly, courteous and helpful. After checking the water leak, he was immediately able to provide estimate and get a new water heater installed in 2 hours.

Sally M.

8/29/2016

My water exploded on Sunday. I had no replies until I called Water Heaters Only. This very pleasant woman set up an appointment for me on Monday. Beni came out. He knew exactly what happened and did a wonderful job replacing my water heater. I will only use them from now on. Beni did the whole replacement in under an hour and I had hot water 30 minutes later. Thank you Beni and thank you Water Heaters Only. Sally McGredy

Arthur L.

8/17/2016

My old heater was totally rusted after 15 years of use. I went to many vendors but no one can help. The problem is my builder put the old heater into a very cramp space. Now it is impossible to find a heater with the same height and still can deliver the same capacity. We concern about the safety, so we demand everything must be done according to code. Finally I got the recommendation from Home Depot to go to Water Heaters Only. The technician Dan came promptly and offered to installed the new heater right on the spot. Since it is already in the late afternoon, so I think it is better to do it the next day. The next morning Dan came on time as promised, then started to work right away. It is really a mission impossible. Dan even have to take out small protruding parts, so he can squeeze the new heater into. And then he need to spend more than to assemble those parts back. The entire installation spent he entire day until that late afternoon. To my very surprise his manager did not even call to question why he spent so much time with only one customer. Dan told me they don't care how much time they need to spend if it is really necessary. They only care if they are doing their job right. Finally everything is put in the right place and the new heater is good to go. To give me an ease of mind, Dan even spend the extra effort to add grounding to my new heater, hope it can help to last it for longer time. I highly recommend their good service.

Lance G.

08/10/2016 12:00:00 SA

It was not an emergency to replace my hot water heater but it was no longer functioning properly and was at the end of its expected life. Water Heaters Only came out and reviewed the options with me and did a site review. Benny was the technician and was very thorough review with clear explanations to my questions. They gave a very competitive quote and significantly under the 3 other plumbing outfits I called. We set up an appointment for the replacement on Aug 9, 2016 and Benny arrived in the window he provided. He was very efficient and careful in his work, making sure everything was up to code and made some improvements on my hot water circulation piping with no extra charge. He finished in about 2-1/2 - 3 hours and left the area neat and clean. The Hot Water heater works great. This was a no hassle replacement experience. I would gladly use them again when needed - they did a great job at a lower cost than others. Benny is a real plus for WHO.
Lance G

Robert K.

08/04/2016 12:00:00 SA

After 5 years of fighting with a tankless water heater I had to make the switch back to an old reliable time tested quality 75 gallon water heater. Came home on August 1, 2016 to see the dreaded E 27 code, no hot water and the family was not happy. Wasn't my fault but you got to have someone to blame. After having bad experiences with other companies wanting to sell me what they wanted to sell and working when they wanted to work. I did what I should have done 5 years ago. I called WHO at 10 pm on August 1, 2016, explained my problem, answered a few questions, told them what I wanted. The next day, August 2, 2016 Loni came to my home on time, looked at the problem, assured me that we would have hot water shortly. He made a call to have my new 75 gallon water heater delivered while he removed that miserable tankless system. He did an excellent job, no mess, no fuss. The new heater showed up while removing the old nasty tankless. Loni and the driver put the new heater in place without mishap, installation of gas lines, vent hookup was quick, even installed our circulating pump with no issues. Important to not that since those other guys always seem to have issues to up the price. I am a WHO customer from now on. R. Kresge

Thomas C.

12/05/2011 12:00:00 SA

I had a great experience with Water Heaters Only. I called at 9:00 am, made a same day appointment for 12-2 pm. The installer arrived at 1:00, described the entire job carefully, and had a written contract ready (job # 1032735) with a very competitive price (we'd called around). The work was completed thoroughly, professionally and efficiently. My installer, Mike, could not have been nicer or more professional. The installation was 10 days ago and everything is working perfectly. I have nothing but positive things to say about this company.

Ben L.

02/01/2012 12:00:00 SA

I live in the Peninsula San Carlos Area..... I was fortunate enough to get Kevin West to come out and install my Water Heater. He was professional, courteous and just a pleasure to have a conversation with. He takes pride in his work and the water heater is PERFECT!

Pete S.

08/01/2018 12:00:00 SA

We have used WHO twice now. Once, back in 2008, and again just a few days ago. Both times our water heater began dumping its water out the bottom, flooding our pantry. Both times we comparison shopped with other companies and the estimated costs were all about the same. Both times WHO were the only guys who could send a technician out the next day. So, we scheduled the replacement/installation for 7/26/2018. When the arrival window had been open for about 30 minutes, they called to say they were a man down due to illness and set a new arrival time window. Benny, the technician, showed up 30 minutes before the new time window was due to open. He was courteous and answered all my questions. He told me exactly what he was going to do and why. Then he gave me an exact cost to do the work, which was about $150 less than the maximum the service guy had estimated the night before when we first scheduled the appointment. When Benny was done, he left everything neat and clean and we had hot water within 30 minutes. It's been 5 days and everything is working as expected. We've used them twice with good results and would use them again.

Meredith L.

7/16/2012

I live in a condo with a complex water system. Our water heater is located in a very small closet space in the kitchen area. The water heater was leaking and needed replacement and I dreaded having to deal with it. Luckily, the entire experience was painless because of these guys. Their excellent customer service, efficiency, and attention to detail was impeccable. They identified the issue quickly over the phone, came out a couple hours after I called and showed up on time!!!! They replaced it, kept the area clean, had a positive attitude and friendly demeanor. The tech was Steve Burlison and he did an excellent job, especially considering the small space he had to work with. Steve took the extra time to explain the basics of how to operate it and what to do if anything happened in the future. Highly recommend them! Thanks!

Jean T.

6/27/2016

I am a repeat customer of Water Heaters Only. Their same-day service is great when your water heater is either leaking or has already flooded the garage. Loni was my service man. He arrived early and completed the job in less time than expected. Loni was friendly, professional and tidy in his work. Can't ask for more than that! They also offer coupons on Yelp.

Justin G.

06/09/2010 12:00:00 SA

Our 100 gallon water heater went out and we got 3 quotes from three different companies (make them quote in person!). This one was by far the cheapest, yet the company seemed the best.

I met two employees and both were very knowledgeable and seemed to like what they were doing. They gave me a great price and included a ton of extras.

One of the guys told me that the company was like the Mob of water heater companies. They work in 5 states, which, I imagine, is why they have such great prices (buying power). They installed a domestically made Bradford White water heater and told me they dropped the Rheem brand after touring their manufacturing plant in Mexico and seeing the crappy way they treated their employees.

Fast Water Heater Company, on the other hand, was a joke. First, their employee was not very respectful of my neighbor's property (this 275 pound guy just trampled his stuff on the floor without even asking me to move it or walking around it, then used the neighbors car hood as a desk). They gave a fair estimate over the phone, but when they got here to give me a written estimate, suddenly the price went up $1600 to almost $4000! These were for very minor additions, yet each item would add $39-$220. Water Heaters only did all these things, and more, at no additional cost.

Jeanette P.

11/27/2012

Who could ever imagine, it can be a joy to get a new water heater installed....
The day before Thanksgiving our water heater exploded, and looked more like a hot spring in Calistoga. After some researched and referrals, I ended up with Water Heaters Only. There were a few misunderstandings getting the appointment set up, but they owned their mistake, did their best to make up for it, never any bs, and for that I give them credit, they were respectful, kind and professional. ( Later when I called to thank them for a great job, I learned that they had two men sick and one in training). Kevin arrived at our house, his 30 years in the business showed; he was fast ( no, not rushed but efficient) courteous and did a clean job all the way. I can't say I have meet a lot of people who truly love their job that much, and if you want happiness into your home, it is Kevin, what a great personality. If there had been one more star to give, I certainly would have given it. Thank you WHO.

David S.

6/25/2016

These guys were dynamite! I needed to replace a 75 gallon water heater in my finished basement and the only access was through a light well. Several other firms wouldn't even bid on the job! My old contractor told me to call Water Heaters Only. Loni, Toa, and Francis had to hoist the old tank out and lower the new tank down the light well. Job took 3 guys 3 hours, but they did an outstanding job. No scratches, no drips, and very clean installation. Couldn't be more pleased.

Leslie H.

6/23/2016

I had to replace a water heater because of severe knocking due to a huge sediment build-up. After having consulted with two plumbers, I called Water Heaters Only after reading so many good reviews about their results. I add mine to that list.
Their technician, Steve B., provided us with excellent information and recommendations, greatly augmenting what I had already previously learned. Steve's knowledge and experience were obvious and impressive. After deciding on which water heater to install, to include installation of an anode kit (thus extending the warranty to 9 years), arrangements were made to replace the old water heater the next day, 6/23/2016.
Steve B. arrived on time, accomplished the job expertly and efficiently, thoroughly explained all that I needed to know, and made sure I was comfortable with everything before he left. I really appreciated his patient, friendly, professional attitude through out this experience. This was as good as it gets.

Carlos Manuel C.

8/27/2015

I'm going through a hard economic time and of course Murphy's Law my water heater broke. When the serviceman first came out he was pretty convinced I needed entire water heater repaired. I then proceeded to call the manager Nick who is extremely helpful and even offered if necessary to put me on a payment plan. Today the heater came in and he was running late and I had to go to work so I left the repair man by himself at my home. I thought I could trust him soon thereafter less than an hour later I came back to find the same heater but my hot water worked so I called and the repair man said he found that it was just the line and a couple of bad installations and he made repairs saving me over $2000. This company and these guys that work for them are a class act. This repair man could've easily just replaced the entire heater and I never would've known it but he was honest he was trustworthy and most importantly he understood my circumstances and did not take advantage. As far as I'm concerned there is no other plumbing company these guys are the best and I recommend them to anyone that needs their services.

John B.

8/17/2015

This is the second time I have used WHO and I must say it feels like they are taking advantage of my situation (water heater leaking). In general they do great work but I also had the experience other posters had where they quoted a range on the phone from $1,300 to $1,700. I asked why the wide range and he noted time to set up, get it to the location, etc. All completely logical. We had just had all the hookups for the water heater done after a bath addition and they were all up to code and ready to go. I figured that would be a simple swap in of the new water heater. I was open about the unit needing to go down a flight of exterior stairs to the basement and everything seemed, in my mind, to be aligned at the lower mid point of the range. When the guy arrived, his estimate was greater than the range. I called the main office and asked for a breakout of unit cost, installation and permit fees and he would not give it to me. I am assuming they pulled a permit. I would use them again but I would make sure to get estimates buttoned up in advance. Installation is top notch and it is definitely a better unit than before. Many logical improvements over prior unit. They even cleaned up the general area to better than before.

Sile O.

4/21/2010

Today was one of those days where I was rather wishing I was re-living the movie Groundhogs Day. Our water heater had gone out on Monday and the landlord told us to call Sears. We did and they sent out a technician who yesterday who told us I can't fix this (really, we sort of figured that out when the water started spewing out of the water heater), so they arranged for me to purchase the water heater and installation over the phone for delivery the next day (today).

The moment of truth arrives and the Sears installer shows up with the water heater only to tell us it is going to be 65% more on the total price in installation for code upgrades. When asked about what we would be paying for there was a lot of hand waving and they couldn't even tell us their hourly rate for the work. The bottom line is they left with the water heater on the truck (didn't even offer to unload it). THree hours and multiple phone calls to Sears later, I confirmed I had a full refund.

It's now late in day two of my water heater-less odyssey. We call Water Heaters Only based on our neighbors recommendation and the Yelp! reviews hoping we could get someone out the next day. I called and spoke with Yana. She was articulate and extremely helpful and offered to get someone out this evening. [I'm still thinking this is estimate with install later.] She then tells me that the technician (Steve) will come with an American made high efficiency water heater and if we don't like the quote they'll leave without a charge. Hmmmm. This almost sounded too good to be true. About an hour later Steve shows up, assess the situation and gives us an estimate that was a bit higher than the original Sears estimate (because of some giggering that had to be done to fit the water heater into the space we had) but HUNDREDS of dollars less than the Sears installers tried to gouge us for. We happily agreed and he went to work. It's now 9:21 and we have a lovely new water heater and the joy of having had a really great customer service experience.

Billy K.

12/30/2012

#: 1043091
Mechanic: Steve

My 25 year old water heater just went kaput this past week. I've been meaning to change it for a while now, but was scared off by the price. Well, since it died I have no choice but to bite the bullet. I took a look at different plumbing sites, and one of them was Water Heaters Only. I thought that this would be a good company to deal with since they specialize in only water heater installation. When the installer, Steve, arrived, he was very professional and was able to look over my water heater setup and determined in a matter of minutes what needed to be replaced. He was very straightforward in explaining what needed to be done, and I never felt pressured in anyway, which was kind of refreshing. His estimate ended up being cheaper than the other guys, and he seemed to be quite knowledgable in what he does, so I went ahead with the contract. I was not disappointed. He had everything he needed right in his van, so there was no need to waste time by going to the hardware store. He also kept a very clean and neat work space, which isn't always possible when dealing with plumbing. Within a couple of hours, he was all finished and I could finally look at a brand new water heater, as opposed to the rust bucket that I used to have. Steve even helped to clean up the water heater space (before he arrived it had a lot of debris and dirt; I'm pretty lazy in maintainence). All in all I am very satisfied.

Michael M.

10/28/2013

We just purchased and had installed a 40-gallon, double-insulated Rheem gas hot water heater installed by Water Heaters Only. Steve Burlison came out promptly to do the installation. Steve was, knowledgable and professional, and took time to explain everything, including how long the job would take to complete. Remember that the price quoted over the phone is an estimate range based on information given. The service tech will give you a final price after they examine the on site situation and what will be required to complete the job.
job#1050488
Do some research before you call Water Heaters Only, so you have an idea of competitive pricing, length of warranty you want, etc

James M.

10/12/2016 12:00:00 SA

Terrible customer service! I had a leaking water heater and was able to get an appointment scheduled for the next day between 4:30 and 7. The following day the dispatcher called because of a cancelation to see if they could come earlier. I had a brief window, but unfortunately it wasn't enough time for the technician to get to my house. I told them I would be home right at 4:30 and they said they would be there early and wait until I got home. All sounded great. I then get another call asking if they can take another appointment before mine so they wouldn't have idle time and would still be able to get to me before 7. Again, I was happy to accommodate and had no problem. Then I miss a call at 6:30 and call them back exactly six minutes later. I am put on hold for nearly ten minutes, try calling back two more times only to be put immediately on hold. I finally get through to the technician and he informs me that since I didn't answer my phone their dispatcher canceled my appointment and I will need to reschedule. I was dumbfounded. I have since made an appointment with a separate company (same day appointment no less!) and couldn't be happier.

Frank C.

4/17/2016

Kevin West was our specialist. He is fantastic. He explained everything, his work is neat and he very professional. When he completed the work he cleaned up and made sure he answered all my questions. Great work!

John V.

04/07/2016 12:00:00 SA

Chris was such a nice guy! He did such a great job. Chris explained everything and really knew his stuff. I was thoroughly impressed. My 84 yo mom and my dog loved this guy. I'm a customer for life. If anybody needs a water heater this is by far the best deal with the best service. We used these guys over 12 years ago and received the same service. Alex did a great job back then and he's still working for the company. Can't go wrong with these guys.

Aaron S.

07/02/2015 12:00:00 SA

Excellent service from Kevin W today. He was prompt and worked up a fast estimate to remove an old solar water heater I had in the garage. Once I signed the paperwork he got to work immediately and had the whole thing drained, disconnected and out in 2 hours. Very professional, knowledgable and friendly. I'd definitely call him again for future water heater needs.

Louise D.

03/10/2016 12:00:00 SA

Installation was quick and easy. Just exactly what I needed in the midst of a very busy day. Steve Burlison was my technician on Monday 3/7 and I appreciated his explanations and efficiency. Glad that is over with!!

Barry M.

03/06/2016 12:00:00 SA

Today March 6 Steve number 59200 did a first class job replacing our water heater -will use this company again. It is nice that water heaters only answers the phone on weekends when all the other Marin plumbers are on the golf course and say call back Monday

Larry F.

12/14/2014

We had a 5 Star experience with Water Heaters Only this weekend. When our water heater cracked on Saturday morning we immediately called our regular plumber. He couldn't make it out until Tuesday, but told us we would probably be better off contacting Water Heaters Only anyway. Our plumber said they would be able to get us taken care of over the weekend, be less expensive than other companies, and most likely do a nicer installation as that is all they do. Yes, to all three. They couldn't get to us Saturday because they didn't have a 75 gallon tank on their truck, but they did get to us early Sunday morning. Their price was $200 less than we had been quoted last year when we looked into replacing the water heater. Our installer Steve was pleasant, informative, and did an excellent job. Finally, the man who helped us on the phone was very professional and give us a nearly exact estimate.

Job 1062319. Well Done! I highly recommend Water Heaters Only.

Jim K.

07/08/2016 12:00:00 SA

Just had a water heater replaced by Kevin W. of Water Heaters Only. The water heater was in a tight corner and the original unit was installed in 1990....by Water Heaters Only. Could not ask for any better service. He showed up on time and worked non stop to get it done as soon as possible. Everything was done with quality workmanship and tested before leaving. He even help with moving back washer/dryer and re installing vent tubes. The experience was better than I could have hoped for!.

Larry S.

08/11/2015 12:00:00 SA

Yesterday 8/10, our water heater went out. I called Water Heaters Only and they said they could get someone there between 12 and 4. Steve B. was there at 12:15. He assessed the problem and said we did need a new heater. The old one was 15 years old and I could definitely see the leaks. He said the job would take about 3 hours, but he was done in 2. He didn't try to oversell us on anything. He was very friendly and upfront. There's no question I'd use them again!

Matthew W.

5/30/2008

I called on the Saturday before Memorial Day and they had a guy (JR) out in a couple hours. My old water heater was literally rusting out at the bottom, with a nice slow leak. Once he arrived, he looked at the situation and instantly knew how he'd install the new one (it's a tight space between the wall, furnace, and chimney base)... he was done in under 2 hours and the installation is top notch: 2x4 wood braces with metal brackets and straps for earthquakage, new flex lines put on the hot and cold water lines, new flex line on the gas fitting, new flue cut to size to comfortably reach the chimney, and the overflow valve pipe now drains toward a storm drain instead of the foundation of the house.
He also informed me that in my situation I didn't need the 18 riser platform the guy on the phone said I'd need for SF. So that was good news. It wasn't cheap, but he removed the old beast, and put in a shiny new efficient heater, with excellent results. And I wasn't one to nickel and dime in that situation; the last thing you need is 30+ gallons of hot water doing naughty things in your house. Thanks, JR! and thanks, WHO!

Ed P.

03/01/2009 12:00:00 SA

I just had a water heater fail after 5 years and called Just Water Heaters who did the original installation. They refused to call the manufacturer for the warranty and wanted to charge for a full install of a new heater.

Fortunately I had the Water Heaters Only number handy and checked with them about expected practices. They did not try to undermine their competitor, but it became very clear to me I was being misled and scammed by Just Water Heaters. They realized I was onto them and left without charging me-- only thing good I can say about their management.

I called Water Heaters Only and got the unit replaced for the install charge only-- saving me $700 compared to what Just Water Heaters was asking. I would highly recommend Water Heaters Only. It is unfortunate that Just Water Heaters uses a virtually identical ad/sticker. There is NOTHING similar about these businesses. Accept no substitutes. Calling Water Heaters Only saved me $700.

Lzk K.

01/11/2011 12:00:00 SA

My hot water heater broke unexpectedly yesterday and was leaking (it is 15 years old). I looked on YELP and decided to choose Water Heaters Only based on the reviews. I called at 11 PM, got a live person on the phone who was able to schedule someone to come when i returned from work today. Steve B. showed up at 5:00 and by 8 PM, I had a brand new water heater installed. He was very professional and explained everything to me. I was more than pleased with the service.
If you use them, remember to mention that you got their name from YELP and you will get $50 off your bill!

Karen L.

9/14/2012

I have to say that I was very lucky to find Water Heaters Only! The price they charged me was $800 less than 'Affordable Water Heater & plumbing' (I called 'Affordable' first, then had to pay $99 for the estimation/quote fee and let the guy go - way too expensive!)! Chris, the technician from Water Heaters Only showed up within an hour after I called! He was amazing, very polite/pleasant, very professional, very efficient, and did an excellent job to replace my water heater.

I am happy that I am having hot water now, I will definitely recommend Water Heaters Only to all of my friends!

Thanks Chris!!

Helen S.

11/28/2012

Called Water Heaters Only after PG&E came out for an inspection today and found the outside drain line leaking profusely and the gas running constantly to try to keep the water warm. I called WHO at about 4:00pm, and they were here in less than 45 minutes. Alex recommended that the water heater be replaced. (12 years old, high time for it). He was extremely personable and professional, put drop cloths down to protect the floors, and did a fantastic installation. Even swept out the surrounding area before putting the new heater in. Hmmm...my review really not doing them justice. Highly, highly recommend!

Janice B.

1/24/2018

After much searching on the internet and asking friends, I settled on Water Heaters Only to replace my leaking gas 40 gallon tank water heater. They were really responsive and took a lot of time with me on the phone answering all my questions. They sent a technician out the next day (1/23/2018) named Loni O. who could not have been nicer!!! He was extremely professional but very friendly -- a real people person. He looked at the situation, gave me a quote, which I agreed to, and got to work immediately. He was super efficient and once he had the heater installed, told me how to work the pilot light and adjust the heat settings. He made sure everything was in order before he left. I was so impressed with the quality of work he did and the kind of professional service that he gave. I was also really impressed with the company overall. I would not hesitate to use them again and I would refer them to all of my friends. In fact, a neighbor and friend in San Jose (Mary) had her water heater go out today and I gave her the number and referral for Water Heaters Only and she has a technician coming to her house tomorrow to replace her water heater.

Allen R.

01/12/2018 12:00:00 SA

We realized we had no hot water Saturday night, and quickly discovered that our 20 year old hot water tank was leaking from the bottom and spurting water from the top. The tank was wedged into an exterior mechanical closet next to the furnace. When it was first installed, 20 years ago, we had to remove a large part of the doorway, install the tank, and then rebuild the doorway. We were not going to go through that again. We contacted Water Heaters Only and they dispatched Loni on Monday. He was such a knowledgeable professional. We agreed that the way to go was to install a tankless water heater. Because of the rainstorms we were having on Monday and Tuesday we scheduled an installation on Wednesday. Loni and Chris arrived as promised. Their installation of the Rinnai Tankless water heater was, fast, clean, and flawless. When they finished I remarked that the work was elegant. Loni and Chris made us feel so confident in them and their work that we were very happy to write a check. I have nothing but admiration for those two and highly recommend Water Heaters Only.

K S.

07/11/2015 12:00:00 SA

order # 1069083
date: 10 July 2015
tech: Loni

Called to have my 18 year old water heater replaced! Loni was efficient, thorough, and polite. Was able to quote and replace at the same time. Did a great job. Would recommend them again in the future.

Bryan Q.

12/29/2017

Started having hot water issues with a tankless unit installed many years ago. Called the Sunnyvale office of Water Heaters Only and they sent out Loni. First and foremost, Loni is a great person to deal with, answered all questions thoroughly and gave informative advice on what would be best for our current lifestyle. Decided to go with a 40 gallon tank. Seems this will be more cost effective over the long haul. After giving us the estimate, which was very reasonable, scheduled to have Loni come out the next day. He was timely...within the first hour of a three hour window for both days (estimate and installation) and with a 1/2 hour head's up when he was arriving. After signing the contract, told us it would be about 1-1/2 hours to remove old tankless unit and install the new 40 gallon tank. Once installation was done, flushed all the taps per his request and within 45 minutes had hot water at 130*. Showing his expertise, it was a 1-1/2 hour job. All-in-all, could not have gone smoother. Thank you, Water Heaters Only and a special thank you to Loni who made a situation that could have been an ordeal...a worry-free experience.

Henry S.

12/16/2015

Customer Name: Henry
Job Date: Dec. 4, 2015
Technician Name: Alex

Called Water Heaters Only to replace a leaked hyrodheat water heater,, which is about three time more expensive than a normal water heater because it provides the heat to the unit as well. They were able to send a technician to my property the very next day. They gave me a time window and Alex, the installer, called ahead of time to inform me about his approximate ETA. He showed up on time, and get the new water heater installed, and old one put away in a couple of hours. But the heater in the house was not working right after the install, which was the same problem the last time we got the water heater replaced. Alex stayed late and trouble-shooted the problem until he got the heater working. I was happy with his work and ready to give a five star for the service. But unfortunately, I discovered water leak from the hot water pipe and gas leak the next day. Called Waher Heater Only toll free number they were able to send another technician there within 30 minutes. Chris came and found the water leak at the new soldering, and the gas leak at the defective valve. Despite of the hiccups of the initial installation, I felt the company is very responsive to customer's issue, and their technicians show professionalism towards their customers. That's the reason I gave them a four stars.

Wilson L.

12/15/2015

My installer was Toa. The guy knows his stuff. Could not believe he was able to remove my old 50 gallon water heater by himself. Great experience observing him do the install. Got a great deal on yelp website.

Katherine L.

5/16/2015

Alex Buenrostro was supposed to come for a quote for a water heater today ( 5/16/15) since it's time to replace ours. He is very professional and explained very clearly what he is going to do and gave me a very reasonable quote. He also said he could do the job right away if that's okay with me. I trust what he said and within 2 hours, he did the job beautifully!!!!! I am so impressed with his work and will recommend him and this company to my friends.

Serena M.

03/03/2016 12:00:00 SA

Alex B. came out to replace my father's water heater a few months ago (10/09/15). He was on time, efficient and professional. We called in the order and he came to do the job the very next day. They are a little more pricey than some of the other water heater companies but given how efficient and professional they were from the time I called in the order, I would definitely recommend them to others.

Lala A.

4/27/2017

Our water heater was dying. I called this morning at 9 AM. The call was answered immediately by a living human who told me that a tech would call me at 10. At 9:56 my phone rang and I spoke with nice guy named John who listened to my story, gave me options, gave me an estimate, and told me that he could be to our place between 11 and 11:30 to check it out and replace (ours was too old to fix.) He arrived at 11, checked out the situation, explained my options again and gave me a price which was several hundred below other places I had called. I elected to do the job, John explained what he'd be doing and how long it would take, and began work. Two and a half hours later we have a sparkling new water heater and I'm a very happy customer. John explained what we should expect, explained the knobs and shut off valves, and told me they answer the phones 24/7 in case there's any issues. This outfit has been around since the 60's! How could it be any better? Courteous, professional, prompt, efficient and fairly priced. THANK YOU WATER HEATERS ONLY!! And thank you John! You're a star . You're five stars!

Fenton A.

03/09/2015 12:00:00 SA

I came home from a quick trip to find my water heater leaking in my garage floor from the bottom.Looking around I found a receipt information from 2001 and I called the same company Water heaters Only..I spoke to a knowledgeable man on the phone and he explained it was around 15 years old.He gave me a ball park figure for the replacement model which seemed a little steep but decided to go with it.They called back and sent someone the very same day to install it. The bill was at the higher end but I am impressed and all working great and the wife is happy again! Thanks

Angel V.

05/08/2014 12:00:00 SA

Any place that's willing to recommend a competitors business because its suited my needs more means they care about the customer and not the profits and that is what i call quality service.

Lisa P.

2/16/2011

These guys are the BEST! I called Water Heaters Only on a Friday night at 5pm when I realized I had no hot water, and I was hosting my son's 7th birthday party the next day! Paul Gholikely and Steve Burlison were extremely friendly, professional, and they got someone out to my house early the next morning to install the new water heater at a great price.

They know everything there is to know about water heaters. I read the serial number off my my water heater, and Paul could immediately tell me how old it was, what kind it was, it totally blew me away.

I would give Water Heater's Only my highest recommendation.

Phil E.

6/16/2012

Waters Heaters Only took over the phone number from the company that installed my previous water heater but then went out of business. The installer, Kevin West, showed up right on schedule and completed the installation in less than three hours. He is very skillful, making sure everything is done to code, quite the perfectionist, ensuring every connection was at a perfect angle and a very nice person to talk with. I could not have had better service nor a better price.

Sherri O.

7/29/2012

I came home from a trip overseas to find no hot water and water leaking from the tank--thank goodness the tank is in an outside closet. I called Water Heaters Only since they installed my water heater almost eleven years ago and it was still under warranty.

I talked to Nick who explained the new efficiency ratings of tanked water heaters thoroughly. Kevin came out to replace the heater and was very experienced and efficient. Everything was changed out within three hours and the new tank is made in the USA, which is important to me. I will definitely use them again.

Cynthia F.

02/05/2015 12:00:00 SA

Excellent, prompt and efficient service. John, our technician, was professional and very informative as to the care and maintance of our new water heater. We are very happy with the installation and the service provided by Water Heaters Only and would recommend them without hesitation.

Joe E.

12/30/2014

I called Water Heaters Only and Alex showed up when promised. He took a look at what was on hand and provided a quote on the spot. I would have given a 5 Star rating if he had used a new pvc pipe from the drain to the outside of the house. He also ran out of copper piping on the overflow and had to piece it together. The biggest complaint I had was.....our water heater is in the garage on a platform and he struggled to remove the old one and had to lift the new one back up there. This was an accident waiting to happen. Joe E. 8-13-2014

Ken M.

5/14/2015

Re: job#1066811
Date of work: 4/27/2015
Installer: Kevin West
My stepmother had her furnace tuned-up and the tech noticed that her water heater was getting quite old and suggested she get an estimate for a new one. Well, the company sent out someone who saw an easy mark and after scaring her half to death talked her into a $5000 tankless system that was way more than she wanted or needed. Once I heard about it I grabbed the yellow pages and spotted Water Heaters Only and had them out the next day for a reality check. So 2 days later and for less than 1/3 the price she had a much better installation up and running. This guy was fast, professional and didn't try to sell her anything she didn't need. I highly recommend this company and this installer if he's available. I couldn't ask for a better experience. I normally do my own installations and have installed over 6 heaters myself over the years and I couldn't have done a better job myself. We are totally satisfied customers.

Nareg D.

7/18/2014

I called the on a recent afternoon to inquire about replacing my water heater. I was given a small range of an expected price. We made an appointment for the next morning. Their installer showed up on time, gave me the actual cost which was the middle of the range. He was clean, expedient, and replaced the water heater in 2 hours. Would highly recommend them - cost came in far lower than calling a plumber.

Susan H.

02/03/2016 12:00:00 SA

This time the need to replace my old water heater wasn't so much of an emergency, only a slight inconvenience to use what little hot water I had left in the tank after PG&E turned off my leaky pilot light control box. So I decided to take the time to check around and get a few quotes. As it turns out the previous company I used is now out of business. Lucky me because I found an even better company! Throughout the entire process Water Heaters Only was the most professional of the three companies I spoke with. And when Loni arrived to give me a quote, I was confident that he knew his job well and that I would be in good hands. He had to go pick up the water tank and was back and had it installed in no time. I had hot water within 30 minutes! I like that WHO has been in business for so many years and that Loni has been with the company for 16 years. The next time I need my water heater replaced I know WHO I will be calling.

Gary L.

6/30/2011

Very bad experience with this company. Probably the worst of the contractors I have ever hired for my recent home remodeling.
The condo manager recommended WHO to me because he had his own water heater replaced by them. May be he has a better technician than mine. Kevin seems to be an experienced plumber. He did a lot of suggestion in the first day and I was happy that I thought I got someone I could rely on. Then, on the scheduled day, he could not finish his prior job and cancelled my appointment. Second day, he still could not finish his prior job and did not even call. I was there waiting for two hours. He finally showed up on the third day. He came and asked me to leave the keys for him and wanted me to leave. I offered him to leave the door/gate open and I was trying to stay around for my own stuff. He gave me an ugly look and walked away. I guess when your contractor walked away from you, you should not consider doing any business with them. Worst of all, no one from WHO cares about what happened. They just let the business went away. What kind of attitude is it for a professional serviceman and what kind of attitude is it for a cross-nation plumbing company! Definitely no in the future!

Maggie Z.

02/09/2009 12:00:00 SA

They refused to send someone out because the driver would have to look for street parking, since we live in SF and don't have extra parking for them. WTF?!

Charlene D.

2/21/2015

We had a great experience with Water Heaters Only. Our water broke and we called them on Thurs. They scheduled an appt for us for Fri morning. Tua (sp?) showed up and did a great job. He was very professional and explained everything to me. He had to re-do some of the patchwork plumbing from previous shoddy repair jobs and he did excellent work. Our new heater is working great! I would recommend this business to anyone whose water heater needs work. I mentioned I found them on Yelp and received $35 off the install price. There's also a coupon on their website to extend the 1 year labor warranty to 2 years if you mention it before they start working on your unit. So happy to have hot water again!

Gabriella C.

8/24/2014

My water heater started leaking on a Saturday morning. I called the number on the sticker, and they came out at 3 PM, but their quote was $2200!! They charged $149 just to take a look. I'm so glad I decided to try another company. At 4:30 I called Water Heaters Only and they said they would be out Sunday morning, and they don't charge to diagnose the problem and give an estimate. I ended up paying $1400 for a new 50 gallon Rheem gas water heater, and Beni installed it in less than two hours. He explained how to turn the gas off and on, and also how to flush it periodically to remove sediment and extend the life. Also the warranty is from Water Heaters Only and starts from installation; not from manufacturing date, as is the case for Rheems purchased online.

Joseph H.

4/26/2009

I called Water Heaters Only for a quote @ 9am on a Sunday and by 1pm I had a new water heater installed. Ask for Kevin West - he was a true professional. His quote was less than what I was told on the phone and over $800 (yes 800) less than a quote from Allstar plumbing for the same unit (Bradford White 50 Gallon gas). Kevin had to add a few small parts after getting into the install (elbows, new shut-off valve) and did not adjust the quote. You can tell this is Kevin's full time job and that he takes pride in the quality of his product. I recommend anyone who needs a new water heater to give Water Heaters Only (and Kevin West) a call.

Lori R.

01/06/2015 12:00:00 SA

The service person, Toa, who came on a weekend did a great job explaining the problems with my old water heater, commiserated with me about how things don't last as long as they used to, and made me feel comfortable with the replace instead of fix choice. He then did the job very well as far as my experience goes. He was polite and neat -he covered the carpets to keep them clean - and then showed me all the parts of the new unit. I haven't had to even think about it since then -thank goodness!

Deepinder B.

12/14/2011

Our 20+ years water heater gave up suddenly - called a few people and they all said I was lucky it lasted this long and I must replace it. So I called the one that sounded nice on the phone and that was Mr Paul who I spoke to on the phone. He sent Leni, who turned out to be someone who new his water heaters. He quickly installed a replacement and when the new one refused to work, he did not give up and went well into the evening dark hours and replaced the thermostat (luckily he had a brand new spare one) and we had hot water running by the night. The 50 gal Bradford White cost me $1200 installed (do not know why this things cost so much) but most of the people I called were around the same and Leni did not try to run up the charges beyond what Mr Paul had told me over the phone. Highly recomend Water Heaters Only. Same day service for my order # 1033087 !

James D.

6/15/2013

WHO did a great job replacing my water heater (order 1047416) which (of course) died on a Friday night. (1) They gave me a price and timeframe over the phone; (2) When there was a problem with clearance (water heaters apparently have grown taller and thinner over the years) they made adjustments and did not charge extra, even though it involved two trips. (3) The service man was courteous and professional and even painted the area around the new water heater so that we did not have to worry about fire risk. I would recommend this firm to anyone and everyone. Many thanks!

Marc G.

10/18/2014

Woke up to a cold shower and leaking water heater. A quick search on Yelp showed Water Heaters Only's high rating and they didn't disappoint. I called at 7:30 AM, they gave me a repair window of 1-5 PM and showed up at 3. Loni, the installer, was courteous and professional. I had hot water flowing from my nicely installed new replacement heater at a reasonable price by dinnertime.

T X.

1/19/2010

Water heater started to leak yesterday. Placed a call to the company at 3 p.m and by 7 p.m. had a new heater. So far satisfied with a service and price. The guy showed up as scheduled within 1.5 hours of the placed call. Would definitely recommend them to anyone.

Gail P.

11/25/2012

Called Water Heaters Only after the business associated with Home Depot could not figure out how fix an unfixable tank, they took almost a week and never fixed it. Water Heaters Only tech Steve came out and diagnosed the problem and then fixed it all within 3 hours, less expensively and very well. We are soooo pleased with Steve and this company, will recommend to all we know and will use them again with pleasure. Thanks Steve.

Jun L.

04/06/2012 12:00:00 SA

I'm extremely pleased with the Bradford White 40 gallon water heater installed today by Water Heaters Only. They did a great job securing it with earthquake straps, installing new flex lines, quarter-turn shut off valve. I received an Ultra Low Nox model too, which I totally wanted as well. Thank you Water Heaters Only! Best price around, I would totally recommend your company.

andrea b.

02/06/2015 12:00:00 SA

So, this is my second review of the company Water Heaters only. I posted one a few days ago, simply indicating that they had some 'shady business practices' and it was deleted by yelp. Yelp sent me an email saying it violated their guidelines because I didn't have first hand knowledge. Well, let me explain the entire interaction I had with one of the branches of this company and see if it now qualifies as first hand knowledge (my guess is that Water Heaters only didn't like the review and asked Yelp to remove). Last Thursday our water heater broke mid shower, water was gushing out of it. We turned off the water and called the company who installed it in 2008 (Just Water Heaters). Turns out that Just Water Heaters was sold and Water Heaters only bought the 'rights' to some of the phone numbers for Just Water Heaters so that they immediately had an established client base. So, we call Just Water Heaters and Water Heaters only answered the line. We told them of our issue that the water heater (rinnai tankless) was installed in 2008 and under warranty. They sent someone to the house on Saturday morning. When they showed up, the tech informed me that Water Heaters only does not do warranty work for Rinnai and that I would have to contact rinnai directly. Not sure why they didn't tell us that on Thursday evening when we called them initially. The tech told me there was nothing he could do except give me a quote for a new water heater and that they would install a new water heater. Since the water heater is under warranty, I wasn't happy with this response and let the tech know. I called his supervisor (Nick) and told him the same. The tech drove away without telling me he was leaving. Nick said it was because I was too aggressive. Nick then proceeded to basically hang up on me. I think they were hoping I would be desperate enough to just buy another water heater from them and not wait or see the warranty process thru. When I didn't, they left. So, now I am going on two days without a water heater and just had a horrible interaction with Water Heaters Only. So i went to the Rinnai web site and started calling some of their authorized service dealers and happened to call On Demand Water Heaters and talked to Ray. Turns out Ray did the initial install in 2008 when he worked for Just Water Heaters and he remembered me. He told me he would be out to take pictures and start the warranty process. True to his word, he did just that. Ray worked with Rinnai directly and got the parts next day aired. They arrived late in the evening but Ray was out here in the dark installing them so we wouldn't have to go another day without hot water. How is that for 'first hand knowledge?!

Todd F.

3/27/2012

The gas control on our 20+ year old tank flamed out. Steve from Water Heaters Only was out within two hours, spent all the time I needed talking with me about what probably went wrong, recommended a new unit, answered all my questions, and went to work. He spent the day there, and the installation was clean and we've got hot water. Nice guy, solid work, price was 10% less than the other quote I got. Thanks, Steve, from customer #1036161

John W.

09/01/2009 12:00:00 SA

Just had a water heater installed and was very happy. Called at 8 and the job was done by noon. I didn't shop around, but the price seemed fair. The installer did a great job.

Joe U.

6/29/2016

We woke up Monday morning to hear the trickling of water dripping somewhere...from the garage and found a few leaks coming from underneath our water heater tank. The floor started to saturate slowly and we were constantly mopping up, even after shutting off the water valve atop the unit. We immediately called the phone no. posted on our 23-year old water heater. Talked to Tom on the phone and he said he'll send out an installation specialist the next day after providing us with a reasonable quote. Was so happy to see Steve B. the next morning on 6/28/16 at 10 AM. He installed a new Rheem 38 gallon water heater for us within 2 hrs., securing it against the wall in our garage. We also purchased a large water tray, with exterior drainage pipes, to catch future leaks. Steve was very professional, friendly and did an excellent and tidy job. We love our new water heater and am so glad we used this company, Water Heaters Only, Inc. Joe U. & wife are very satisfied customers, So. San Francisco, CA.

Paul W.

7/21/2010

Called them at 2:00pm, they were here by 2:30pm with a 50 gallon water heater. He had it replaced by 4:30pm. New water heater looks great, he also improved the strapping, drip pan, gas connection. A+++ Thanks Yelp for turning me on to these guys.

Michael B.

8/23/2012

After a nightmare quote from another company for a new 50 gallon water heater, Kevin West from Water Heaters )nly came out. He gave me a great deal, was professional and thorough, and did a fantastic job. I strongly recommend them for all water heater related needs.

Joy P.

11/24/2013

We highly recommend WATER HEATERS ONLY INC.! Bill was our first contact by phone and he was very courteous, professional and informative! He answered all questions that we had. We contacted them on Saturday and they could have actually sent someone out that afternoon! They were able to send someone out on Sunday about 10am...(Yes, Sunday!). Chris arrived promptly after his call that he was on his way! He gave us detail info about what he would do to install a new 40 gallon Rheem gas heater. (He also gave us a written detail info work order!) He was friendly, professional and completed the job in a hour and half! Chris gave us great service! Their price was excellent too!

Gregory L.

3/17/2015

originally, i had an issue with somebody coming out to replace a leaking water heater on 3/09/2015.
i called at 10am and was given a window between 3 and 6pm. the technician loni called at 5pm that he was on his way but because of traffic it would be around a hour and a half before he would be there. i needed the heater replaced, so i waited.
loni arrived at 6:30pm and proceeded to give me my options and prices but wasn't able to know whether or not the heater would be available to install the following day.
the office called and said that the heater is in stock and would be delivered @ 2pm the next day and wasn't sure if the installer would be available.
loni took it upon himself to call me and tell me that he would be coming at noon to begin the installation process.
at 3:30pm the heater finally arrived and was finished at 7pm.
loni's work ethic represents the company in a highly favorable way and would use this company again. i would have given 5 stars but the waiting was a little to long for most.

Paul W.

5/22/2009

WHO (who thought of that name?) was a few buck more than the rest, but that was the only downside to the experience. They were at my house about an hour after I called them, took care of the work while I continued my conference calls and finished the job quickly before I was even off the phone. Mike even helped push my car out and it to the garage so he could get to the water heater. Sweet!!!

D S.

09/04/2010 12:00:00 SA

2 thumbs up. Water heated failed late Friday night of Labor Day weekend. Other plumbing companies did not know if they could even get 100 gal water heater on a Saturday of a holiday weekend. All their vendors are closed. Home Depot said they couldn't get one until Tuesday (yikes!). But when I called Water Heaters Only early Sat. morning, Bill said he could get the water heater and have someone at at the apt. bldg. in 2 hrs. Ta Da!!! Alex showed up as promised, and proceeded right to work and finished in a couple of hours. He cleaned up very nicely afterwards too. Tenants and landlord very happy. And price seemed reasonable considering it was an emergency, and all the work that had to be done. Would definitely recommend.

Julie G.

11/17/2010

I had an emergency water heater situation and Water Heaters Only was prompt, very helpful and nice on the phone, gave me valuable information before I was a customer, and gave me a good price. Matt was the installer they sent out and he was competent, professional, really nice, funny and liked my dogs. I would definitely call them again.

Kathie H.

3/24/2011

Like so many of the other Yelpers, we had immediate need for a new water heater when ours sprung a leak. I was lucky that I was with someone who had heard of Water Heaters Only's great reputation. I double checked on Yelp, and we called them about 5pm. Chris arrived a couple of hours later with a new water heater. He was very friendly, told us what he was going to do and went right to work while we ate dinner. When Chris was done, he took the time to show us the new heater along with the new connections he had installed and explained how to operate everything. The price was extremely reasonable (I base that on what I paid at another home not long ago), the work was done very well and in a timely manner...AND we got a discount based on mentioning YELP!

R D M.

7/17/2011

A job well done. The office staff was very friendly when setting up an appointment to get an estimate to have our water heater replaced. On the day of the appointment, they even called us to tell us Steve was on his way and would be there in 45mins. Sure enough, he arrived right on time. We live in a city where the city code requires some additional work for water heater replacement than your standard installation. Steve already knew about these extra requirements and proceeded to quote us a price that was approximately the same as others we received. We decided to let him do the job. Overall the job took about 3hrs, and it went very smooth. He did a fantastic job. We will definately recommend Water Heaters Only (especially Steve) to anyone.

Nancy T.

11/05/2011 12:00:00 SA

From the moment I spoke with someone on the phone, I knew I was dealing with professionals who knew what they were doing. This was not my experience with calls to two other companies, one of which said they could repair a 21 year old leaking water heater--for almost as much as labor costs to install a new one! Alex came within the time promised. The quote was the same as another company but it included a higher rated water heater, replacing old flex lines, and meeting new code requirements. The earrhquake strapping is much stronger than what I had previously, and everything was meticulously done and cleaned. Alex explained how the water heater worked and how to maintain it. I chose the company because water heaters are their only business and because the firm has been around for over 40 years. With this level of service, I expect they will be in business for another 40 years.

Sue O.

11/16/2011

Good service, prompt, and lower price than others (My customer order No. was 1032198).

Butch C.

2/13/2012

Steve T did a very professional job. Friendly and answered all my questions. When he was done the place was all cleaned up. Nice guy good company. job # 1035014

Barbara S.

12/20/2012

Installer needed to return the following day due to gas smell. Arrived within two hour window as promised. Gas line connector needed to be tightened.

Connie H.

11/17/2012

Do not use this company. Our basement floor was wet and they told us we needed a new water heater. We were charged a lot of money for the water heater (I found out I could have gotten it done a lot cheaper elsewhere) only to have the original leak remain. The day after they installed the new water heater, we spent $800 with a plumber to fix the real leak. Our old water heater had been perfectly fine. They said there was nothing they could or would do to remedy the situation. When we would not immediately pay full price, this company sued us even though we faxed them the $800 in plumbers bills from the following day. They acknowledged they had screwed up yet they still sued us and put a Mechanic's Lien on our house. Further, their workers are unprofessional and incompetent. We had one worker walk off the job and never return without explanation. Clearly, the owner clearly does not know how to run an ethical, professional business. I suggest you go elsewhere. There are plenty of honest and less expensive competitors. We have rental properties and use lots of contractors for various services. This is the most unethical and incompetent company we've ever dealt with.

Tim D.

9/19/2012

Seriously. If I could give 100 stars, I would. Alex is the BEST. I get home today to see the water heater leaking (not drip drop, but LEAKING) all over the garage. I quickly turn the water off and start calling plumbers. I call three 3 different ones and all quote that it will cost approx $1,500 to change the water heater. Price including labor, etc etc. OH and they won't be able to come until tomorrow because it is 4:45pm already. I decide to call the number that is on our old, 18 year old broken water heater. Next to their number it says 24 hours a day, 7 days a week. I figure, what the heck. I call, explain the situation, give them the details and they estimate it will be about $1,000-$1,100. AND they can be here WITHIN AN HOUR. 45 minutes later Alex shows up and takes care of EVERYTHING. Not only were they $500 less than the other companies quoted, they were able to come THAT quickly. Sure enough, the price was $1,092 (within their quoted amount). So so so very happy I called them. Alex was SUPER great. He replaced everything and did an amazing job. THANK YOU!!!!

Beverly V.

1/30/2015

I have used this company twice. The last time was on 1/8/15. I called on a Wednesday and was confirmed for an appointment on Thursday between 10 AM and 2 PM. The company neglected to tell me that you MUST answer your phone on the day of the scheduled service; otherwise, you will be bumped from the schedule. I was at home all day on 1/8 but happened to be in my garage. Normally, I would hear the phone ring even in the garage but a lawn mower drowned out the ringing phone. Once inside, I discovered I had two recorded phone messages from Water Heaters Only. I had been bumped from the schedule, because I had not answered the phone. Fortunately, I was able to reach them and reschedule for later that day. I called the scheduling office and explained that they needed to tell customers that they must be able to be reached on the phone on the day of installation, or they will be crossed off the schedule. My hot water heater did get installed and the service technician was very professional and thorough. Very pleased with that part of the service.