Description
With 24-hour emergency services and a one-hour response time on all repairs and installations, Hometown Plumbing Sewer & Drain Inc is your top choice for reliable plumbing services in Bakersfield, CA.
HISTORY
My name is Stephen Williford and I'm the owner of Hometown Plumbing. I started my business in 2002. I've been in the plumbing business since I was a young kid. Customer service is my business's #1 Priority!
SERVICES
Emergency Services, Faucet Repair, Drain Cleaning , Septic Tank Services , Backflow Services, Bathtub & Shower Repair, Garbage Disposal Repair, Home Remodeling, Electric Water Heater Repair, Gas Water Heater Repair, Tankless Water Heater Repair, Pipe Installation, Sewer Services, Toilet Installation, Water Filter Services, Pipe Repair, Sink Repair, Faucet Installation , Water Heater Repair , Bathtub & Shower Installation, Drain Installation, Gas Line Services, Electric Water Heater Installation, Gas Water Heater Installation, Tankless Water Heater Installation, Water Heater Leak Repair, Leak Detection, Sink Installation, Toilet Repair, Water Heater Installation, , ,
Reviews
Darren M.
04/04/2018 12:00:00 SA
Fast, prompt, and efficient. Steven was able to diagnose our major problem and have the equipment on sight to make the repairs. Cleanest plumbing trucks in town.
Service crew really nice and on time. My only concern is they do not give you a price for anything until the work is completed and then WOW! You are just suppose to have that kind of money. Estimates are much more preferred before doing the work.
Brent H.
06/12/2018 12:00:00 SA
I was out of town and our renter called. The old water heater was leaking. Home Town came out with-in hours of calling them. Got the job done. This is one of many plumbing emergencies I have been rescued from by Home Town Plumbing! Glad to know there are still honest hard working businesses I can count on. Thank You
tacticalnikita l.
4/25/2022
Came home from work, no hot water, basement flooded. I called and Gonzalo was here within half an hour. He cleared out as much water as he could and fixed the problem. Professional, honest, and would definitely recommend Hometown and especially Gonzalo!
I'm out of town property owner & have used Hometown Plumbing several times past 4 years for tenant repairs. I selected them based on prior Yelp reviews. Steve, the owner has treated me very fairly & given me senior citizen discount. I called Friday at 3:15pm & left messages for service call needed. Chad took all the info, Steve, the owner called back & Gonzalo went next day to replace & repair shower tub valves and handles. He called when job completed & took my CC for payment! I will use them again for plumbing services in Bakersfield.
$87(senior discount) to tell me my kitchen sink sprayer was causing the leak. He was here less than 15 min., didn't fix the problem. Said I'd have to go on Amazon to buy a new sprayer as the don't sell them separate from the faucet. LIES! I went to Home Depot, the sell them separate. Will never call hometown again.
My kitchen sink drain was clogged. I called hometown plumbing and they had a service tech out to my residence within the time frame given to me. The tech was very friendly and was very knowledgeable. The price for the service call was reasonable. I would recommend hometown plumbing for any plumbing needs.
Benni B.
12/09/2013 12:00:00 SA
Very happy with this company. It wasn't an emergency, but they were out within a few hours. Very knowledgeable & personable, quick response time & good pricing.
outrageous quote. $600 for leak test for outside and $800 for inside leak test.
Malfunctioning hot water heater was discharging hot water from the side of our home, flooding my neighbor's side yard as well as my own. One call to Hometown had a service repairman on his way within 30 minutes.
Repairs were completed quickly and professionally. The plumber was polite, explained the problem in details that we could easily understand. We will request this technician for any future plumbing issues. Great personal service!
Josep Sauce S.
09/07/2018 12:00:00 SA
these guys are always great. good work fast response. from the lady that answers the phone to the employees they send out, i'd recommend for any plumbing.
Eileen D.
06/04/2014 12:00:00 SA
Excellent and hard work on a main line plumbing problem - big job. They were prompt, friendly and knew exactly what to do to fix the problem! I high recommend Hometown Plumbing. Sincerely, Eileen D.
I called Hometown plumbing this morning regarding a water heater that was leaking.
I spoke with Gonzalo by phone, and he assured me that he would arrive between 8:00-8-15.
Gonzalo arrived at 8:00 as promised and quickly discovered the problem. Gonzalo stated that he had to pick up a new water heater and parts , and would return at 12:00.
At 11: 20 Gonzalo arrived an immediately went to work on my water heater. During the installation I asked several questions regarding the new water heater , and he was courteous and respectful.
I definitely would recommend Hometown plumbing, and if your lucky enough to get Gonzalo you'll be satisfied with his honesty and work ethic!
Sunny G.
01/02/2014 12:00:00 SA
Steve is unequivocally one of the most honest, prompt, courteous, and knowledgable individuals I have met. I had a leaking flushmate sloan manufactured tank that needed to be replaced and after receiving the recalled piece in the mail earlier in the day called several different companies to come and install it. After rebuffing Benjamin Franklin's plumbing warrantied offer to install the piece at a price point 4 times that of what steve estimated over the phone and a time estimate that was also 3 times longer, I went ahead with steve and am sure as hell glad I did. If I have any future problems I will surely do business with hometown plumbing again. Thank you steve and keep up the good work.
Gabriel G.
04/04/2017 12:00:00 SA
A late night repair was needed, a copper pipe had a pin hole leak. The tech called me back immediately and let me know he could go out. He did explain it was a higher rate due to being late night and an emergency call out. After agreeing, he was out at the property with in 30 mins and had the problem fixed within the hour. I would definitely use them in the future again.
Can't say enough good things about this company. Plumbing problems aren't usually scheduled the problem always occurs on a weekend or a holiday. Our problems are no exception! Recently we called hometown, our go to plumber for years, to our home Christmas Eve morning. Steven and his crew were here within an hour, had the problem diagnosed and the part ordered immediately. Although we had to wait longer than normal (holidays everything is closed) Brentt made sure to keep our hot water heater running as efficiently as possible until the new part arrived. He was here well after dark in the cold making sure we had hot water and even offered to make multiple visits to our home to rig our hot water heater so that it would not go out while we waited a few extra days for the part! THAT is customer service!!!
Thank you.
Thursday before Easter, had an unpleasant septic surprise - the system was backing up, and we had a large gathering scheduled for Saturday. Called Hometown Plumbing, and they promised to send a tech the same day. I'm 15 miles out of town, but Allen and his helper Terrence showed up that afternoon and started digging. They had to dig down about five feet to get to the tank. They also dug up and inspected the drain field, pumped and treated the entire system and recommended we install risers on the tank to make future access easier. Allen returned on Friday to install risers and finish restoring the landscape - leaving an excellent appearance for our Saturday gathering. I am completely satisfied and pleased by the outstanding service Allen, Terrence and Hometown Plumbing provided. Allen really went the extra mile to help us improve the septic system and complete the work on our schedule.
Janet C.
09/12/2020 12:00:00 SA
Hometown Plumbing was able to get to us in a few hours.... same day. Gunner was the technician and did a great job. Super patient as we had no water at my elderly mothers house due to old metal pipes corroding and springing a leak. He had to dig in very very hard soil and find the beginning of a line that wasn't where it should have been.....while simultaneously fighting off bees from a hive 15' away! Miserable circumstances but he got it fixed and my mom had water in 3 hours.
We are very happy and will call again for any plumbing needs. Thanks again Gunner and Hometown Plumbing!
Just called Hometown Plumbing again for a leaky bathtub faucet. The guys arrived within the allotted time, they were friendly and got right to the bottom of the issue. They had to run out for some parts but were back real quick and my leaky faucet was fixed in no time. So glad I called!
Alexander S.
10/04/2018 12:00:00 SA
Hometown Plumbing provided same day service with a quick repair. I talked to a professional lady for service and got a friendly technician for the repair.
I am dinging two stars though because the cost was very high for what I think for the job was. Also, there was no explanation or breakdown of the high cost given during billing. Since it was an emergency, I paid the high cost. I don't think I'll use this company again though because of it. **If cost is not a concern, use this company!**
I was very pleased with the service I received from this company. Since I live in San Luis Obispo County (not close to Bakersfield), I placed my review under Hometown Plumbing Sewer & Drain - San Luis Obispo County.
Christian M.
04/06/2018 12:00:00 SA
Worst customer service ever! Never will I ever recommend this company. Employees are on drugs and one that doesn't even know how to pump a septic tank. Don't call them because they don't know what they are doing!
Raul G.
11/07/2013 12:00:00 SA
So I had a leak in my bathroom. Water coming from the wall. Called these guys and Steve was there in less than 20 mins. Took care of that leak in no time. Approx an hour. Great job. Thank you.
Jennifer P.
12/02/2020 12:00:00 SA
Hometown Plumbing is extremely efficient. They were on time and very courteous the entire time. No need to look any further for the best plumber in town!
As a licensed plumber in the S.F bay area my brother who lives in Bakersfield calls me and starts telling me his problem with his water heater. I tried to help him over the phone , but no chance .
I asked him to find a local plumber to deal with his problem. My brother seemed helpless so I did the looking for him.
I quickly went to YELP in Bakersfield looked for a good reviewed plumber. No chance. I took a chance by calling Home Town plumbing. By chance I was able to talk to the owner himself. His name is Stephen. After talking to him and gave the info he made an appointment with my brother .
Stephen took care of the problem and everyone is happy.
My real concern was hoping I would find a contractor that would take care of the problem and not take advantage of the situation. Thanks Stephen for your excellent work.
Ed/ Bonafide Plumbing
Patti K.
01/12/2018 12:00:00 SA
I can not express how much I appreciate the excellent customer service I received from the office personnel and the tech Brent! My garbage disposal wasn't working and Brent can in and like magic it started working. He checked it all out and told me it was in great shape and no need o replace! Honesty is so refreshing! I will definitely call them agin for all my plumbing needs and will recommend to family and friends!!!!
Used them twice for septic service. Both times was charged several hundred dollars more than quoted. They lie, scam, and are rude. You will be sorry if you use them. Here 20 minutes and charged $885.00
Trina W.
12/11/2018 12:00:00 SA
*UPDATE:
Be aware who you call for any type of service (in this case, plumbing).
Consumer Alert; Public Criminal Records (Kern County Courts):
BM610469A
TM054526A
TM054924A
BM613712A
BM612825A
BM641348A
BM647801A
BF105109A
BM677905A
BM677519A
BFL-16-003620
S1501FL610112
S1503FL60110
S1501FL578620
S1500CL205318
BFL-16-002025
So, upon my negative review, Chad Williford contacted my husband on Wednesday Dec.5th, asking him what he can do to make things right with us and could we remove the Yelp review? My husband explained that had Chad actually done his job that we paid him $475.00 for.....we never would have needed to call Kangarooter out, only days later and paid another $500. So, reimburse us our money and the review will be removed. Chad asked that we give him until Monday the 10th or Tuesday the 11th.
Today is Tuesday the 11th. Haven't heard anything, yet.
Today is Wednesday the 12th. Haven't heard from Chad Williford (no surprise).
Next step......Better Business Bureau (BBB).
Janelle W.
10/06/2020 12:00:00 SA
My husband called at 730 on Monday morning. Steve the owner had the tech Gunner call back within 15 minutes and at our house within an hour. Our new kitchen faucet was installed within an hour. Gunner explained everything to my husband as he did it AND let our cat Aslan be his apprentice Will definitely use again
Marian W.
03/09/2019 12:00:00 SA
Great service Alan was very nice and helpful
Did everything to make the experience as good as it it could be
LaNae S.
08/12/2023 12:00:00 SA
I'm sure you've called a plumber and you have dealt with someone who you have felt is dishonest, fly-by-night and overpriced. Well if you are ready for a refreshing change, call Hometown Plumbing! They are so professional and honest. When I call the office to schedule, they try to get me the same plumber I had the time before. While this isn't really necessary, it's nice to know that the person coming to the service call, is someone who I've dealt with in the past. They know who I am and it's a friendly face. When I call the office staff schedules me for a time that works with my schedule. They have excellent communication, the technician calls and lets me know when they are on their way, and they show up on time. In the past year I have had Gonzalo with Hometown plumbing out twice, once to replace a kitchen faucet and once to fix a leaky toilet. He is so friendly, professional, knowledgeable and efficient.
I can rest easy knowing I have a trusted company I can call on for any plumbing issues, and that's a real peace of mind.
love hometown plumbing the plumber offer great customer service and the office staff is so prompted they get out to our properties fast and are differently reasonable. I would recommend them to everyone
Called Sunday morning and they seemed like a nice mom-and-pop plumbing company working from their home. Monday I get a phone call saying he is going to check out the plumbing for the shower. He calls me back 2 minutes later saying he has to go under the house and what the bill cost is. The valve for the shower is no good either. Parts will be about $200 and labor will be about $1200. For a couple hours of labor. A total of $1385. He said that he isn't going under a house for less than $1300. $600 an hour is overinflated when hourly rates for plumbers are $75-85. He said he won deal with people feces for less than $1300. He has to hire a person to help him and going to be messy. On top of that he was unprofessional over the phone. As a plumber it is part of the job to deal with water, sewage, pipe rot, whatever issues may be. The cost of a job is determined by the time and materials for it. Not because one would have to go under a house to replace a pea trap. I will never call this company nor recommend this company to anyone.
Here is a picture of the cost to replace the parts needed
Stephen H.
08/11/2015 12:00:00 SA
I had a major septic system backup last week, and I called Hometown Plumbing because of the ratings on Yelp. They came out the same day, expertly diagnosed the problem, and had my septic tank cleaned out as well as cleared the main line into the house. As the tank was deep, they installed a riser to make a repeat pumping job easier. Stephen, the owner gave me maintenance tips, and patiently explained the bill and job done when we had questions. I had a plumber friend of mine review the bill, and he said that it was appropriate for the work done. I would recommend Hometown Plumbing for their expertise, timeliness, reasonable fees, and willingness to go the extra mile for customer service. From now on, I'm going to have them pump my tank every 3-5 years and avoid the kind of disaster that I had this time!
Rachel F.
10/10/2018 12:00:00 SA
Called about my broken garbage disposal at 12:20pm & was set with an appointment from 1:00 to 2:00p.m same day... Which was amazing!
Gonzalo showed up with in the time frame & put in a new garbage disposal. He was fast, friendly, efficent & left everything clean & neat!! Very satisfied with Hometown Plumbing & will be calling them for any future services needed in my home.
Broken waterline in our frontyard. Guys came out same day, found and fixed in no time at all. Professional, repaired correctly and cleaned up yard and sidewalk before leaving. Best thing was that the repair cost less then anticipatei. I reccomend and will use Hometown again.
They are quick, trustworthy and reliable. I always know when I call them they will get the job done right the first time. Thank you hometown plumbing!
Jeremy S.
08/07/2019 12:00:00 SA
I needed a hot water heater fixed. Started looking around at 3:30 pm. Wanted same day service. Called a few different places. Everyone said next day except Hometown Plumbing. He was at my house within 30 mins. Knew exactly what the problem was. Had my family fixed up within an hour. And cleaned up after himself. I will use again!
Byron J.
08/07/2014 12:00:00 SA
The hot water in my guest bathroom shower wasn't getting hot and the in-laws were coming in a couple weeks. I called Hometown Plumbing on Friday to have someone come on Monday to fix the problem I was having. Just as planned, the repairman came on time and repaired my shower in no time at all. The price was reasonable and the service was top notch. I would highly recommend Hometown Plumbing to anyone, and I will use their service if I have any more problems.
Theresa S.
04/09/2018 12:00:00 SA
My husband and I own 10 rentals and wanted to try out these guys. I'm very easy going. First they were 90 minutes late. I called and was told maybe another 90 minutes. Okay. Then another hour. Finally, can we come by tomorrow? Again late by about an hour. When I was told the cost-I felt not only were they unprofessional, but overpriced. I told the guy no thanks, you can go. Within one hour-seriously one hour-Stan's Discount Plumbing had arrived, done the job, and charged me $50 less per hour.
First time was great. Called on a Saturday morning and they were here within an hour. Took care of business and were very friendly and professional. Everything was done quickly and I was charged less than I had imagined I would be. Second time, the guys who responded charged much more than the first for the same work. I felt like they were just throwing numbers out as I was able to negotiate down a bit but still paid 3+ times more.
I have used Hometown Plumbing many times and they are always honest, professional and reliable. I referred dozens of friends and family to them over the years. you won't find a better plumbing company out there, trust me I've looked.
Jordan G.
05/05/2023 12:00:00 SA
If you want to support a company that texts and drives will this is the company for you
My family and I were driving onto the free way when one of the home town plumbing drivers were texting on the phone and didn't let us marge onto the freeway
When we were finally able to fully get onto the freeway he sped up and wouldn't let us fully in
We speed up to him to find out the guy was on his phone (company survive truck) I called to complain and got called an a**hole and hug up on
Steve S.
03/11/2018 12:00:00 SA
Outstanding service even on a Sunday. Woke up to no hot water! I looked on Yelp and found exactly why Hometown Plumbing has 5 stars. On time, fixed the problem in 45 min. Couldn't be happier. Highly recommend this business.
Contacted their service for repairs to old bathroom components; when they arrived, service was courteous, complete and reasonably priced. I am thankful for the quality of work they performed. Great job!
Brian K.
09/10/2020 12:00:00 SA
Best service in Kern County. Most experienced and professional employees in the industry.
Great service. Gunner was on time every day and would call ahead if there were any delays. Explained our plumbing situation so we could help ourselves better in the future. We got a clean out installed and I feel like it was a great investment for our house.
The prices for their services weren't shocking which I really appreciate because home fixes never tend to be cheap.
I reached out to this company to assess and repair/replace a water heater in a house that is in escrow. The company booked an appointment for the same day, provided a good assessment and fair bid, and came back even earlier than expected the next day to replace the water heater. I am a Realtor, and sometimes we need very fast service to meet the requirements of a lender and to move a house toward its sale. Hometown plumbing expedited our service and I am happy to recommend this company!
Had a water leak on hot water copper pipe. They showed up on time and fixed the problem . Did a great job . Their price was great. I would highly recommend Hometown plumbing
If I could I wouldn't give them any stars this is the worst plumbing service I ever called literally had to call them back 3 times to fix the same problem they over charged me and I know they messed with the crap that had nothing to do with the job they were working on so I had to call them again! When I was talking to the guy with the silver in his tooth he had a younger guy working with him wearing glasses and this guy kept laughing while us grown folk were talking like he knew they fucked with shit to cause more problems! Unprofessional to the fullest! Do not waste your money or time with these losers I have cameras all over my apartment complex and you can see we were talking he pretended to do the job and as soon as I turn my cheeks they drove off! Didn't even tell me what he did or if he fixed the issue worst service ever, especially after I called the office the dumb white girls that answer the phones were talking like they were really slow cursing at me so stupid
Jenny G.
09/10/2019 12:00:00 SA
Fast and affordable! They were there within 45 minutes and fixed the issue in about 20. We had another plumber give an estimate for almost twice as much. We took their magnet and put it on our fridge and will call again along with recommend to our friends and family!
Fernando J.
06/07/2017 12:00:00 SA
I had a sudden unexpected plumbing issue. I called hometown plumbing and to my surprise they set an appointment and came out the very next day. I wasn't able to be there in person only my wife to be left alone with the company. And her comments where nothing but great. They are very professional and they are local family business owned and operated. I felt great to know my wife can handle it. They are very reasonable and leave you feeling satisfied. They guarantee there work and want toj to hear from you if you Have any issues or concerns. Super happy and strongly recommend them for any plumbing needs.
Armando P.
01/02/2023 12:00:00 SA
Our septic needed to be serviced so we made an appointment for them to do the job. Zachary was on time, explained everything he was doing and exactly how how much the job was going to cost. He did a thorough job and left my yard better than when he arrived. I will definitely use Hometown Plumbing for any future issues I may have.
Brad N.
09/02/2020 12:00:00 SA
On 9/1/20 we had Gunner from Hometown Plumbing come to our house to fix a bad washing machine shut-off valve. Over the phone he estimated $450, saying it was a big job and required opening up the wall. Upon arrival he told us he was going to open up the wall, but would not repair the wall after fixing the pipe.
After spending 10 minutes cutting out a 12 inch square hole in the drywall, Gunner said he would have to replace the two shut-off valves for the clothes washer. That part took about one hour. In 1 1/2 hours Gunner was finished with the repair. He the wanted $450 for 90 minutes work. I told him that was over $225 dollars per hour. He said that when he gave the estimate, he thought it would take longer, but would not lower his price. The parts he bought only cost 10 to 15 dollars. This is price gouging and I still have a one foot square hole in the wall, which he said he could have fixed for another $100 dollars. The valve has not leaked, but who gets paid $225 per hour. Robbery!
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