Heflin & Son Plumbing & Heating

We have used Heflen Plumbing for years now for many small jobs, but this holiday season we had a major problem and we called Todd for help. Within hours he had his whole crew at our house and did not leave until all the repairs where done.

Not only where they there all day and night, but they were able to salvage the system with their high technology saving us 1000's in repairs as well as cutting and digging up 2 rooms in the house.

There crew with Carlos are very talented, clean and nice, I highly recomend Heflen Plumbing to anyone who needs work done from small to large jobs!

Called Heflin & Son when our water heater was not heating. Todd came out promptly and diagnosed the problem. He ordered a part that needed to be replaced, and his repairman John came out later and installed the part, which fixed the problem. I was very pleased with the cost which was less than I expected.

These guys saved me on Christmas weekend (because pipes know the best times to clog, right?) I spent the entire afternoon calling every plumber on Yelp, no one was available, and fortunately I got to Helfin and they answered and were able to get someone out within a couple of hours. They didn't even charge a holiday or same-day rate. It was a rental property so I wasn't there myself, but they stayed in touch via text the whole time leading up to their arrival and also while they were there with their findings. The main line had clogged and caused a toilet to overflow into my tenant's garage, and they fixed it with no problem. Communication about me getting the invoice and paying was also easy the following week after the holiday. They literally saved me when no other plumber could. Or, well I guess more specifically saved my garage!

Todd has no accountability for mishandled repairs. Used their services a while back and thought they did a good job. Unfortunately we discovered that we still had the same issue. We were promised a 10 year warranty on parts and labor, however when we called back Todd and his team said we would be charged $450 just to come take a look at the problem. Their customer service needs much work,  they do not honor warranties on work, and there is an overall lack of professionalism with this company. This review  is only the first step, complaints with their licensing board will be initiated as well.

Some of their employees are extremely rude....terrible service. I wish the owner of my building used another company.

My kitchen sink had the mother of all clogs. Other plumber failed to unclog it and said, he might have to open up ceiling in garage. Or I might need to find someone with a high water pressure rig, but this could damage my drain pipes. So i called Heflin, and he sent out a competent guy and cleared it, no complications.

The family name means nothing anymore. Flaky response to my plumbing problems.

Todd and his team are the only folks I will call when I have an issue with my units. He is fast, reliable, and always does a good job. I've even asked for referrals to other contractor/repair specialists and he's given me reliable contacts. These folks are trustworthy and worth your time and money.

We're big fans of Todd and his team. When we first moved into our house there were some major plumbing addresses that needed to be addressed. We spoke to three different plumbers and a few things:

1. It worked out that Todd brought the most competitive rate.
2. In terms of trust- We have had Todd and David come to assess issues and they've always been great. They've been honest and real with us.
3. The actual crews have been great. Our first project required significant work tearing up our front yard. I left and there were deep holes to the pipes. At the conclusion of the project, you'd never know they were there as our entire front yard was meticulously rearranged.

Overall- they've been great to work with on everything from responding quick to any calls, to getting the actual work done in a professional manner, to working with us on the back end for billing. I have referred their services to a few different people who have also been satisfied.

On Labor Day after hours I realized our toilets and bath tub were backing up.  Called Heflin and son who dispatched a tech with 40 minutes.  They snaked the main line and advised roots were a problem.  Was surprised to find out I would get a bill in the mail (and no payment due upon service).  A few days later I got a bill. I'm not sure how much this service normally costs but given it was a holiday and after six, No complaints from me!  I'll be calling them every sept from here on out!

I guess I should have read that home inspection report five years ago that recommended snaking on a yearly basis to avoid problems....

Look elsewhere. Terrible customer experience.

Although Heflin may have been in business since 1950, it's clear time has eroded their sense of customer service.

As other's have pointed out -- Todd has an attitude and can easily lose his cool. This happened repeatedly when following-up on items promised that he failed to deliver.

Before work began we requested the quote to include a breakout of labor, materials, and tax. Todd was pushy to rush the job, insisting on a flat project fee -- which led to being significantly overcharged.

Todd frequently ghosted via all communication channels and became extremely defensive vs attempting to reach a resolution (check out the hidden one-star reviews below).

Despite our HOA using Heflin for the past 15 years, we won't be working with the company going forward.

My husband and I are having quite a year as homeowners - and it's a year like this that I'm so grateful for good, solid vendors that I can trust to help ensure that all the money we sank into buying our home doesn't end up in a literal pile of poo.

Earlier this year, we called Heflin on recommendations from a Facebook group for local Westchester and PDR mamas. We thought we had a simple issue of a clogged pipe, but it turned out we were days/weeks away from very old original pipes disintegrating beneath us and leaving us to live over a large pool of sewer water. The Heflin guys came in and replaced all of our horizontal outgoing pipes over the course of a few days, and gave us a competitive price for the labor and parts needed.

Today(!) I called Heflin again because a termite vendor (like I said, it's been quite a year) had seen what he suspected was a leaking pipe under our house. I wasn't sure if the leak was related to the work we had done earlier this year with Heflin, but Todd got a crew out to my house in a few short hours (and timed it around a work call I told him about too!). The leak was a separate issue caused by the same, old original pipes, but the guys had it fixed within a few hours.

I'm super grateful to Todd and his guys for their work, but sincerely hope this is the last call we have to make to them for awhile! :)

If I could give 0 stars I would.

Todd and his team are incapable of professional work.

I've called upon this company in the past to redo my main pipe line and they did a wonderful job, I've never had issues with them in the past so I am highly disappointed at the switch in their professionalism. What happened, guys??

The installation of the new kitchen line was not up to code when the inspector came by. This caused a 2 week delay to our project. I am out of the country and our contractors sent photos of the work performed by Todd's team. After seeing the photos I contacted Todd to let him know we may have a problem. Todd didn't believe me, said that everything is up to code. So we waited for the inspector to come by who didn't pass the plumbing.

Todd has been avoiding my text messages, I can't call him.

The inspector asked for his license number to report him to the city, that's how bad job has been done.

The inspector said that a professional plumber couldn't have done this type of work. I was surprised too.

Do not trust this company. Todd is irresponsible like the rest of his team and I am sincerely disappointed to be writing this review. I don't want anyone to experience what we went through, not worth it.

If you are looking for shoddy work, ridiculous pricing and poor customer service - THEN I WOULD NOT RECOMMEND Heflin & Son plumbing!

WITH THEM, you get just the opposite. I was in need of a plumber as I was not happy with two of my previous ones. I asked about a half a dozen people in Westchester - and the first name that always came up was Heflin & Son, and always with a happy look on their face when they suggested to use them.

Well, it ended up that I had a huge issue in my little five unit apartment building. And had to replace almost all of the plumbing.

Of course my issue started on a Saturday when you're going to be paying the highest rates for the weekend. But I had no choice.  Water was gushing out of my garage.

When I called Heflin & Son and left a message with my dilemma, within minutes Todd called me back. We made arrangements for him to send a crew. I was so desperate I didn't even ask him the cost. The next thing I knew pipes for breaking all over the place, and Todd kept  Fixing them.

What impressed me the most about Todd and his crew,  was that I happened to walk in on his crew going over a game plan on how to resolve a  particular issue. And what I heard him tell his subordinate will forever stick in my mind regarding this plumbing company.

I overheard him say - we have to accomplish this challenge as reasonable as we possibly can for the owner and yet still do it right.  You would expect one to hear the opposite - let's get what we can from these guys. Not so with Todd and his company.

When I finally received the final bill for everything I was very pleased with what I was charged for everything.  honest billing is what you get with this company.

I will forever be grateful to Heflin & Son Plumbing, and especially to Todd.   They are more than just plumbers. They are professional, ethical, a real pleasure to work with, absolutely do quality work and are very reasonable for what they do.

The best thing I got out of this deal was peace of mind.   When you trust somebody, it can take a lot of anxiety off your mind. And that's what Todd did for me.

I personally feel to give this particular company a five star rating is an insult. My rating would be 500+ plus,plus etc.

Gary G

I've become a huge fan of Heflin and Son Plumbing and Heating since I had to have a new water heater and garbage disposal installed. The owner/manager (Todd) is fantastic.

I was directly referred to him from a list by a client who has been working with him for years (in this and previous condo complexes).

Initially, when researching for a plumber, I had a mile long list and didn't see his company. So I called two other places with mixed Yelp reviews. I am a very new home owner and was really nervous because I am on the third floor and had no clue what this involved. The first place I called was rough around the edges, but nice when I stated where I lived (condo complex). His offer was low, but hiked up once the garbage disposal was added. The second plumber I contacted was fantastic and super kind -- but extremely expensive. I then contacted as many places as I could to get estimates, including checking with friends. Everything was over my budget. So I held off for a year longer than I should have (since the water heater still worked fine).

Then I called Heflin and Son Plumbing and Heating. The owner/manager (Todd), picked up the phone immediately and scheduled the visit for the next week (I could have had it done the next day, but was still too tentative). Todd reassured me -- as did the plumber sent out, who was tremendous. The price was less than ALL the plumbers I had contacted. The job was completed in no time. I didn't even have to clean under the sink (the plumber pulled things out and replaced them in order, once the installation was completed and shown to me). Once it was over -- it was a huge monkey off my back, and a massive relief to know I have a fantastic plumber so nearby -- for everything and anything that goes wrong. A plumber I can count on!

I now have two wonderful working appliances -- and probably an increase in the value of my condo! Heflin and Son Plumbing and Heating -- you are the best!

We had a sewer pipe burst under our house...major emergency.  Called Todd Heflin and even though he was out of town, his crew was over within 30 minutes.  We had to redo our entire sewer line and replace pipes under house.  They had to dig up our front lawn and did a great job putting the whole thing back together.
From start to finish took 36 hours.

Todd worked with our insurance company (really went the extra mile) to be sure we got maximum insurance coverage on this mess.

Highly recommend...have used him for water heater replacement and minor plumbing problems.

We've been dealing with Heflin Plumbing for many years and they have always done a great job for us. Been in business since 1950. How long have the other guys been around? Go with the Pro's!

Wow!!!! Just amazing!!! I called after hours and much to my surprise got a call back IN MINUTES!!! Todd called, said he'd send his guys within the hour and BOOM!!! 59 minutes later, his guys were knocking on the door... fixed my issue in a matter of minutes and done!!! Thanks Todd!!!!!! Well worth the MINOR after hours charge!!! Got Todd and co on speed dial now!!!!

I have used Heflin for  over a year.  Originally, Todd provided excellent customer service with reasonable prices.  Moving forward, I will no longer be using his service due to his unethical practices and poor customer service. I will also be asking my HOA to remove him from our vendors list.  How unfortunate!!

Great work at a great price.  I would definitely use them again.

They repaired the sewer line, added a pressure regulator, and added a main line cut-off on a house we recently purchased.

The work was done within the time frame quoted, at the price they quoted.

I noticed that the new hose faucet they installed had a small drip, they were out the next day to fix it.

Professional and quality work at a great price.

Ugh, I will never use this company again!
Completely unprofessional and the typical you don't know what you're talking about arrogant attitude when confronted with a problem with their service...

I had to contact Heflin & Son due to a bathroom toilet obstruction issue in our guest bedroom which caused a backup of fluid also into the tub and sink (this home has poor plumbing on the 3rd floor). I left a VM (late morning) and thought ok I probably won't hear back from them. I was wrong, I got a call back from Todd within a few minutes and a plumber was out within the hour. He tried to resolve all he could by himself, but then had to go back to bring a 2nd service man to assist up on the roof to snake the pipes form above and dislodge the obstruction from the toilet plumbing. Thankfully they avoided having to remove the toilet to get to the issue and nothing got broke (toilet or sink). They ended up snaking all 3 areas (toilet, tub and sink) and resolved everything. They were professional, prompt with their work and cleaned up the area. The pricing was reasonable for the time and labor for the 2 men involved. Afterwards the toilet flushed better than before the incident so I was also thankful for that. I would recommend them for their responsiveness/speed to action, being on time, professionalism, caring nature and fair/competitive pricing. They invoiced me and it too was very professional in the details listed. Overall very impressed and I will not hesitate to use them again.

Like many of the quality vendors I use I was introduced to this company by a client of mine that owns an investment property in Westchester area of Los Angeles. Have been very happy with the service. Always answers the call or returns messages within a short time. Are always there when they say they're going to be. Does just the job that's needed. Doesn't try to nickel and dime other things into the job when not needed. Has even setup payment plans for clients that had a big job come up out of the blue and didn't have the full amount up front. I'd recommend them.

Absolutely amazing.  Our floor heater needed serious work and we had a couple of places tell us it would cost over $4,000 and take several weeks to fix.  These guys came out the same day to check it, fixed it the next day for only $1150.  Everyone was nice and professional.  I cannot recommend them highly enough.

I was raised in Westchester and now in my 46th year only use Heflin.  They always do the job right and Todd is great at returning calls and fitting me in for emergency calls.

Todd and his crew have been our plumbers for years at all my apartment houses and he is responsive, efficient and fair. Always great, quick service at a fair price. We've had him work in Hawthorne, Santa Monica and Venice. Great Plumbers!!

Todd was very responsive and his crew did a great job replacing an old clay drain pipe with new root-proof ABS pipe.

Used this company for the first time. We needed our gas line to the house replaced. Todd and the crew was very friendly. They did the job for the price that I was quoted. The job was done quickly and they did a great job making sure they cleaned up the area after they were done. I would use these guys again anytime.

Unusually good service, that's what I'd say about these guys. I phoned them based on a referral from a neighbor for a drain backup on a late Saturday afternoon. The owner/manager (Todd) answered right away and quickly diagnosed the situation. He asked if he could call me back after speaking with his on-call plumber Carlos, which he promptly did. Short end to the story: less than 2 hours later, the issue was resolved and Carlos had packed it in and cleaned up. I cannot say enough about how prompt, courteous and respectful these guys are and would recommend them hands down.

Have to disagree with the previous reviewer.  That was not my experience with them at all.  We've had Heflin & Sons do repairs several times over the past few years.  The first was for a pinhole leak in one of our pipes in the bedroom wall.  They found it, fixed it and recommended a patch/wall repair company that came in and made the wall look just like before except for the paint.  The other two times were to replace parts in our toilets when the flappers gave out.  They've always been on time and professional and got the work done.  I recommend them for any plumbing issues you have.