Description
Goettl delivers expert air conditioning and plumbing services throughout San Diego and the surrounding areas, including Vista, Bonita, Carlsbad, Del Mar, Encinitas, Oceanside and more. Our team of Sadie Certified HVAC technicians and plumbers provide air conditioning unit installation, AC repair, water heater replacement, gas line installation, pipe repairs, and everything else to keep your home's HVAC and plumbing systems running smoothly. From our Rejuuuvenations--which are more than your average AC tune-up--to 24/7 emergency plumbing, we believe in doing things the right way, not the easy way. Our technicians are committed to quality service, backed by our 100% satisfaction guarantee. Goettl, since 1939, a name you can trust.
HISTORY
Established in 1939.
Goettl Air Conditioning & Plumbing is an industry pioneer. We continue a legacy started in 1939, when Gust and Adam Goettl developed the Phoenix area's first evaporative cooler and refrigerated AC unit to battle the severe desert temperatures. Ken Goodrich, our CEO, leads the company after working on Goettl units his whole life. Above is his story. We take pride in doing the job right the first time around. Our highly skilled and continuously trained technicians provide a high standard of service you won't find anywhere else. Our technicians are Sadie Certified. If Sadie doesn't like them, we won't send them to your house. No One Knows AC Like Goettl
ABOUT BUSINESS OWNER
When I was 10 years old, my dad came to me one evening and said, 'I need some help. I'm going to go work on our neighbor's air conditioner.' So that night, I became enlisted as the official flashlight holder for my dad's part-time business repairing air conditioners. And the first air conditioner I ever lit up with my flashlight was a Goettl. As my dad evolved in the industry and made it his full-time job, he started as a Goettl dealer. So my whole career -- from the very first moment I ever saw an air conditioner and all the way through -- has been involved with Goettl.
SERVICES
Drain Cleaning, Pipe Repair, Heater Repair, Drain Installation, Faucet Installation, Garbage Disposal Repair, A/C Repair, Pipe Installation, Water Filter Services, Faucet Repair, Sewer Services, Air Duct Cleaning, Ductless A/C Services, Electric Furnace Repair, Gas Furnace Installation, Sump Pump Installation, System Maintenance, Residential Services, Emergency Services, Toilet Repair, Sink Repair, Water Heater Repair, Toilet Installation, Heater Installation, Water Heater Installation, Sink Installation, Air Duct Repair, Gas Line Services, A/C Installation, Air Duct Installation, Electric Furnace Installation, Flame Sensor Repair, Gas Furnace Repair, Sump Pump Repair, Leak Detection, Thermostat Repair, ,
Reviews
AAAACCCCCKKKKK!!!! Both of my toilets were clogged and I was in a pickle because I had nowhere to leave my pickle. So I put a shout out on Nextdoor.com for a recommendation for a plumber. Well it turned out my situation wasn't just for any plumber. It had to be a specialty drain and sewer specialist. I could hear the cash registers ringing in my head. After hours. Urgent issue. Specialty plumber. I was expecting to have to take out a second on my house.
I received more than 1 referral for Pacific Drain and Plumbing and gave them a call. They are a family owned business that operates 24 hours a day/7 days a week. The dispatch said she would have someone call me within 30 minutes. Willy called in 15 and was at my house in 5. Issue resolved in 10. Yes there was an overtime charge but it wasn't as brutal as we were expecting. We had figured it would be about $400 to $500 and it was $290. Would have been $195 had it not been after hours. But hey it was all worth it to me to have it done efficiently and correctly. Willy was up on my roof (who knew you snake your drain from the roof?) and within a few minutes he declared success. He was very personable and even my dog liked him. (She doesn't like anyone)
So if you run into a toilet jam like I did I HIGHLY recommend Pacific Drain. The $290 I paid doesn't even sting because it was such a nice experience and I completely feel I got my money's worth.
We had a plugged toilet in our basement from all the workers we've had at our house. Ed came out earlier than we expected on a Sunday night and cleared the clog quickly with the closet auger. We were so happy to have it done and done right! He was polite, courteous and knowledgeable. We will definitely call Pacific Drain again.
We used them before twice for a clogged kitchen sink drain and had the same excellent service.
Brandon and Felicia are both fantastic! I rely on this company a lot in the San Diego area and they always perform. Their response time is completely unmatched by any other plumbing company! Not to mention reasonable pricing and quality of work. I have also had great experiences with Brittany! As someone that has had to tackle multiple plumbing jobs, I know I can always reach out to this company to get things taken care of. Expedient, professional, and the overall moral of this company is what makes them the best! You will always get a call for services from me!
These guys did terrific work on a busted sewer line when we first got our older house, and made great recommendations for practical cost savings for its repair and easier access for it's inevitable repair in another area by adding access ports...
so they were naturally our first choice when our main water line began leaking. While waiting for my appointment I dug up the pipe and found the leak. When Steven arrives he provided a quote for repair, and when I mentioned I'd thought about doing it myself, he actually gave me advice and instruction on how to do the easy job.... I was pretty shocked and he said it's a pretty easy job and if you can't do it, give us another call and I'll be right out to do it it's clear these guys are straight shooters and are all about establishing a relationship for the long haul, not just getting your money today.... I have even more confidence in our choice of Pacific drain
Thank you Steven!!!
Ted S.
02/04/2018 12:00:00 SA
They were great, affordable and responsive. We initially contacted another firm who came and couldn't fix the drain problem and RECOMMENDED Pacific Drain to fix the problem. PD came out and Nick fixed the problem in 15 mins! I'd highly recommend them!
Tina S.
10/07/2015 12:00:00 SA
The staff is friendly and courteous on the phone. I have had Bobby and Ed out for two separate issues and both did an amazing job!
Mark L.
03/11/2019 12:00:00 SA
I had two of their installers come to solve my kitchen sink install
issues and they were both very patient and easy to work with. When we
were finally finished, they did an excellent job and I would not only
use them again, but highly recommend them to anyone else. They
have great customer service, which is hard to find these days.
Laurie K.
02/11/2019 12:00:00 SA
Wow! Brandon is so very helpful, kind, and considerate. He did such a wonderful job helping me find solutions for my slow draining pipe. He has been here before and I am always happy to see him come out to help me.
Laurie Katona
Katherine W.
11/12/2015 12:00:00 SA
Water heater leak. These guys had someone out in a few hours since it was a full day job. Mine was 15 years old and they got me a new one plus brought everything up to code. Dave was patient and explained things to me. He didn't even mind when the cat jumped in the truck to look around. The other plumber who came to help was also professional (and helpful. Everything works good. Dave even cleared the air from the system at two points. Plus he noticed my pressure was too high (and also out of code) so he was able to schedule to come back and do that as well. I have used this company extensively several years back (teenage boys and toliets) and they always came - even on a Sunday. Lovely people and quality professional service.
What can I say? Susan answered the line & she was the epitomy of professionalism. I needed a pumper & since they do drains only, she hooked me up w/a couple of folks to call.
This office knows how to treat customers!
Kevin A.
01/09/2020 12:00:00 SA
Pacific Drain & Plumbing were excellent all the way around . I recently bought a house in Cardiff By The Sea and am new to the area. Our house needed a new sewer system among other plumbing upgrades. Prior to completion we ended up changing out most of our drain lines along with a lot off cooper piping upgrades since a lot of our pipes were corroded. Step by step Branden and Tom organized the upgrades with Journeyman Professional Plumber Steve who handed all of my upgrades and improvements. Branden also convinced me into investing in The Halo Water Purification System. I'm so happy I did because every drop of water now from my house is ultra purified for drinking and all of our water needs also. Not to mention it really saves your plumbing especially living in Cardiff where the water is very hard on your pipes and fixtures. I couldn't be happier with Branden, Tom and Steve all for organizing and completing all of my plumbing needs with the upmost care and professionalism. The end result exceeded my expectations and I am completely satisfied.
I will be referring them to everyone I know.
I was thoroughly impressed with the front desk process, the appointment set up and especially the technicians, Eddie and Terry, who came out to jet my main sewer line. They were courteous, professional and especially very knowledgeable. They were absolutely amazing. Job well done Eddie and Terry, I am a customer of Pac Drain because of you both! Ruby was very professional and accommodating in setting up our appt since we had an emergency. Pac Drain is highly recommended by me!
Five years ago I moved into a condo that had been previously owned by a DIY buff. Blinds were hung upside down, hot and cold water swapped, plumbing under the kitchen sink not to code; the list goes on and on. A year ago, I noticed when I took a shower that the shower pan felt crumbly beneath my feet. Fortunately, I have a second bathroom so switched to using that one. Covid-19 hit and it wasn't a good time to fix it. But I have had this dread, worrying about water damage below the shower pan for which I would be liable (and certainly worried about water damage to the neighbor below me).
My realtor recommended Pacific Drain & Plumbing. Ryan coordinated everything, and Vu and Carlos installed a new shower. Vu fixed the peculiar marginal things he found, even making a trip to the hardware store. I am so grateful to Vu for the wonderful, meticulous job he and Carlos did!
We're back in the purple tier with covid-19, but Ryan, Vu, and Carlos wore masks and I was completely comfortable with them being in my home.
I admire the DIY spirit. But professionals need to fix plumbing and electrical issues in a condo complex. I'll rely on Pacific Drain & Plumbing for future needs.
Jeff S.
12/03/2017 12:00:00 SA
Troy fixed a leak in our gas fireplace. The leak was at the valve but the space was so tight he was going to have to come through the exterior wall to replace it. He was able to rebuild the valve instead with parts from Furguson and saved us a bunch of money. He even drained and cleaned our front loading clothes washer while he was here at no charge. Really great service. Give PacDrain a call if you need a plumber.
This business is terrible. They have the worst customer service. I called 6 times in two weeks, sent many emails and it took them a third week to reply to me. When they came out to address the issue they could not even find their work they performed earlier to address the situation. They also have my name and contact information associated with several wrong residences and I keep receiving harassments calls and emails asking for money when their records are incorrect. They will not remedy the situation. I would strongly suggest you use a different business.
Marquettw R.
11/04/2017 12:00:00 SA
Steven Ernst came out within 30 min of us calling to fix our bath tub issue. He was super nice and very professional. He was able to identify the problem and fix it within an hour. We will definitely be calling them for all of our future plumbing needs.
Called at 8:30am, they showed promptly at 10am. Nice uniforms, two fellas. Pro-style truck. Very professional. The install of my new water heater is a work of art (nearly). Neat, clean, straight, brought things up to new code. Couldn't be happier. On top of it all, they cleaned up after themselves such that my garage was cleaner than when they started! Amazing! Price was fair for all they did. I'd call 'em again and recommend them to my friends! Bravo Zulu, Pacifc Drain! Special kudos to NY Bob and Kahlil! My two new best plumbing friends!
Disappointed. Can't vouch for the service. No one ever called me back. I called the 24/7 line last Friday night and the answering service picked up. The lady took down my info and I told her I could not wait until Monday. She told me someone would call me back and I specifically asked if it would be in a few minutes or the next morning. She told me in a few minutes since I needed some one soon. I waited up for 2 hours until 1 am. No one ever called, not even the next day. Very frustrating when I'm looking for actual 24/7 service and I get no where, wasting my time.
Kelly K.
03/08/2019 12:00:00 SA
Wow what great experience. Brandon is a true professional. He arrived on time and got to work ASAP. Brandon located the issue in just minutes, was able to get me a far quote on the spot and started work the next day. This was a large job but Brandon and his crew got the job done in a day. PD&P is always my first choice when we need a plumbing or drain work.
Do not hire these motherfuckers, they tried to charge me $350 for a simple drain cleaning. Simply because I paid 350 last time with a Pacific drain and they put a camera down the drain. I told them their website says $89 and they eventually agreed to that.
I discovered a leaking toilet in my guest bathroom the very morning I was expecting a weekend house guest! Pacific Drain sent Jerold out within the hour. He arrived early (!), isolated the problem, made a few phone calls and went out to retrieve the part. He returned, repaired the commode with professionalism and alacrity. Thank you so much Jerold. My guest arrived and the plumbing was fully functional for a reasonable fee.
James G.
09/04/2023 12:00:00 SA
I am 65 years old and Goettl Plumbing is the worst service contractor I have ever worked with. The person they sent to my house was more of a salesperson than a plumber. He was trying to up-sell me the whole time. In addition, their prices are outrageously high - price gouging, big time. The only reason I went forward with them is because I had an emergency. They ripped me off. Call a different contractor!!!
Our landlord had called them and had asked them to come to fix a leaking pipe. They said they would come in between a 2-6pm window. We sat around all Friday afternoon and they didn't call until 6:40 saying they were on their way. Because of them being late to their own window we could not be home any longer. We called them to reschedule and due to them making us wait all day and not be punctual we asked for them to make an appointment at a certain time. Either the beginning or end of a window. They said that there was no way and that we would have to wait around for another 4 hour window after they didn't meet their own timeframe. I was very disappointed. I would suggest to anyone to try another company.
K W.
01/07/2016 12:00:00 SA
Randy came out today to fix our toilet. He was great, on time, courteous. Well for sure call again if needed. Thank you.
Scott H.
10/07/2016 12:00:00 SA
Man. Just when you find a service you think you can count on they let you down.
I had a slow toilet issue I wanted Pacific to look at - called in on a Tuesday and took an 8:30am Friday appointment. I really don't know why I'm having so much trouble with services keeping their word lately but when I book an appointment in advance and tell my office I'm going to be a little late to handle something at home I really need people to show up on time.
Anyway here we go...8:50am rolls around and no one is here. I call in - maybe they're running a little late - and it was clear I wasn't on their calendar at all (who did you speak with?, etc.). The woman on the phone promises to have someone here by 9:20am which would have been a reasonable 'save'.
At 9:50 - now an hour and 20 minutes past my appointment time - a guy calls and says he's wrapping something up and just going to start to head in my direction.
I call the service off because at this point I realize it will be probably like 11am before anyone shows and then who knows how long to do the work. Unable to take the entire day off from work to handle this I have no choice but to cancel the entire thing.
Had really good luck using this service once before, but now they've really screwed my day up and I'm no closer to having my problem solved.
Really frustrating, and now probably will shop for someone else on principle when I attempt to reschedule all this for another day.
Damon A.
12/09/2013 12:00:00 SA
After calling multiple services and every location did not want help fix my plumbing issues in Escondido, Pacific Drain and Plumbing was the ONLY company that decided to help me! Daniel Martin, a professional plumber, was scheduled between 9-11am and came around 9-9:30am. He assessed my problem, troubleshoot the problem, and found the source of the problem fast! He worked on my problem quick and fixed problems that would cause future problems too! I would highly recommend Pacific Drain and Plumbing!! I recommend asking for Daniel Martin to assist you with your plumbing need!
Excellent Service!
From my initial call, I was treated very well, and given an appointment the very next morning.
I had a faulty faucet cartridge that Skylar painstakingly fished out the old rubber rings, and replaced with a new cartridge. He tested everything, and then researched a tub issue. He says he will get that estimate to me shortly. Couldn't have asked for a friendlier person. He even remembered doing some work for me two years ago, and thanked me for remembering Pacific Drain. How could I forget? When you find a company that truly cares, why go anywhere else? Very good prices too.
John And Lorene R.
09/05/2013 12:00:00 SA
Art just came out to scope a property we have in escrow in La Costa. He was prompt, courteous & very professional. He was able to show me on the camera very clearly where we had two obstructions and explain how the repairs would be made. he then emailed the video to our clients too. Double thumbs up!
I have used this company for close to ten years and was completely satisfied so when my tenant called to say their toilet needed attention I didn't hesitate to call and pass on my tenant's phone number so they could make a plan. Several days later I got the invoice in the mail for $303.00. The work completed included replacing the fill valve in the toilet tank and replacing the valve at the base of the toilet. I called to find out what the break-down was, Home Depot has the supplies for about $40.00. I was told this is the notebook price. Doesn't matter how simple a job, the notebook price is what I was charged. I was granted a $40.00 discount but this company has gotten too rich for my blood. I'll go with the smaller company that allows their technicians to charge by service call/time spent....plus parts.
Jerold came out this afternoon to replace a broken/leaking hose bib (spigot).
As with my previous experiences, he was nice, easy to talk to, explained everything to me in a way that I could follow, and overall very helpful.
I have recommended Pacific Drain and Plumbing to friends and family, and we've always been happy with their work and staff.
What an awesome experience I had with both Eddie and Terry from Pacific Drain and Plumbing. I have had a few clogged deck drains on by my pool for years, and have had plumbers (in the past) tell me that I would have to break apart the concrete and re-do the entire drain pipes! Pacific Drain was referred to me by a friend who swore that the drains could be unclogged with their service. I called the office and scheduled the service after being informed of the price and the type of service that would be performed. The service itself caused a few obstacles, but Eddie and Terry worked diligently to keep working to unclog the drains and they did it! I was pretty surprised to see an outflow pipe that I didn't know was on the property. They cleared the clogs, and saved me a headache of pulling up concrete to reinstall a new drain system. Pacific Drain might not be the cheapest gig in town, but they are worth the price just in their professionalism and dedication to get the issue resolved. Eddie and Terry cleaned up the dirt and driveway and explained to me the care needed going forward. Awesome job guys! I appreciate it!
Daveed B.
09/03/2019 12:00:00 SA
Had a great experience with Pacific Plumbing. Ed, the gentlemen that came out was extremely professional and also a very nice guy. He was able to help us get our shower working again. We have had several plumbing issues in our home and had several companies out to work on them. Ed was by far the most professional and friendly one.
Very, VERY, satisfied.
Ed was actually earlier than expected. We were really impressed with how polite and friendly he was, he explained what he was going to do after making sure of the service we requested.
He was able to clear the plumbing from the house to the street in less than 45 minutes which included checking his work. He explained the issue on old houses with old iron pipes and that if we ever replace them that we need to add a lining that will prevent this from happening again.
Ed was really a nice change from other times I have contracted a plumbing company - I would recommend these guys to anyone who would need fast and efficient plumbing resolutions,....
Contacted Pacific Drain & Plumbing regarding a broken drinking fountain we had at my office. Kevin sent Troy out to take a look. Troy felt the fountain could not be repaired and needed to be replaced. He later called me and said he thought about it and wanted another co-worker to take a look at it in case he missed something that would have made it repairable. The following day he and Darin returned and Darin found the same issues with the fountain Troy did. Replacement was our only option.
His extra effort to assure we did not spend unnecessary money on replacing made me want to keep the entire project with this company. Instead of ordering the replacement through another source and having them just do the install, I asked if he could locate the type of fountain we wanted as replacement and we would roll the entire project up with Pacific Drain & Plumbing. He was happy to assist me. He located the exact design we wanted and even offered to text a photo when it arrived to make sure it was the model we wanted since the style was so different.
I would recommend this company to anyone in need of any of the services they offer. Every person I dealt with was pleasant and informative to my needs. Troy and Darin both showed customer service above and beyond with their communication and pleasant personalities. It's always nice to do business with people who still show so much care for the customer's bottom line dollar and needs!
Pacific D & P is definitely ON POINT! Carlos went way above and beyond with fixing a large number of issues and was very professional and courteous. Pacific will be my go to every time from now on. Kudos to the entirety of their lovely and very patient staff as well.
Karen M.
12/12/2017 12:00:00 SA
Carlos at Pacific Drain and Plumbing came out and gave us a second opinion of what needed to be done, which turned out to be a easy fix and not a replacement. Carlos was wonderful and saved us a lot of money. I heard this company was good, but it is also nice to know how honest they are. I would highly recommend them!! Pat from Vista
When our tub drain backed up literally a week before Christmas it put me in a panic. We have family coming and we simply don't have the time or money for a big repair. I first called our usual plumber but my call went strait to voice mail so I quickly took to Yelp to find someone local with good reviews that (hopefully) would be available on short notice. My first call (luckily) was to Pacific Drain and Plumbing. Not only was there a real person Sergio, on the other end of the phone but he was SO nice and even laughed at my lame nervous jokes. We set the appointment for between 3-5pm that same day.
Around 4pm I get a call from the tech (Nick) that he was on his way. I almost couldn't believe that a plumber was going to be right on time. He was so pleasant it really put my mind at ease. When he arrived he was a true professional-nice, courteous and no plumber butt! I showed him to our bath and he got right to work. My husband called to check in and before the end of the call Nick was all done. I could't believe it. Wham bam crisis averted and for under a hundred bucks. Nick was also nice enough to answer a few questions on his way out.
As much as I hope I don't need them...when it happens I know who to call first. Thanks guys!!
We were very pleased with their efficiency, professionalism
and prompt repair. Felipe was great, we always call Pacific Drain.
Had a real problem with landscape drains backing up in last storm. Knowing El Nino is coming, decided to get drains checked out now. Daniel came out and found every problem. He pulled roots and shot water through pipes and explained everything to us. He also told us how to get our gardeners to fix the pipes permanently.
Had heard about this company before but now, will recommend them to lots of others. They have a Class A licence so they can do everything related to plumbing. Great professional business...
Here it is December 22nd and our tub won't drain. I tried boiling water, vinegar and baking soda, a lowes snake, an air compressor and a shopvac. I even spend 25 bucks for an endoscope to see what the problem was. But, I just couldn't make that turn into the P trap for the tub. Called another plumbing company RR that's the name and away go troubles down the drain. Hah! Nothing more than a jingle with no backing to support it. They came in, I told them everything I tried so they called the district manager to use the pipe cam. He arrives, and say's the problem is the Ptrap, it CAN'T be anything else. Didn't even pull out the pipe cam to attempt examination. But he was kind enough to write up a quote for $3300+ dollars to have 2 guys make a whole in my tile floored bathroom so they could fix the Ptrap.
I am SO GLAD, I decided to get a second opinion! I called Pacific Drain and Plumbing and spoke with Selly or shelly, I forget what her name was but, she was professional and sweet. Putting all my concerns to rest and reassuring me that her crew will do EVERYTHING to help me out. Next thing ya know... Willy Ramirez is calling me with a heads up that he's on his way. He pulls up in his truck that looks like it loves to work...not one of those RR clean and shiny fancy pants trucks. He comes in looks at the tub asked a few questions to analyze the situation. Then went to his truck and returned with a pipe snake that looked like something a tradesman would hand down generation after generation. One of those trusty 'works everytime' kinda things. You could tell it wasn't brand new, it had obviously done some serious time, but boy did that thing run quiet. Anyway, he sits on the side of the tub...starts feeding that snake down and you can tell that he's becoming one-with the snake. Feeling or imagining the path the snake is taking... feeding more and more in. Like a medicine doctor feeling the bad spirits in a patient. I'm watching him for 5 or more minutes and he spouts I got it!.... I'm like, got what? The clog, he says. How do you know? I asked. I felt it. Sure enough, the water run down that tub drain better than we've ever seen it in the 20 years we've lived in this home. The relief of not having to have our bathroom floor hammered out and pay $3300+ dollars was better than Christmas itself. I told him, he should say Ho Ho Ho on his next call, cause he delivered a hell of a present to us this year. And, just like Santa he was back in his truck and on his way to his next lucky customer, save'n Christmas all over North County. Well done Willy, well done. A true master in his trade.
That's my experience. It just goes to show.... just cause you got a sparkling truck and sharp uniformed team like RR may have. It's the delivery of service that matters. I will call PacificDrain and Plumbing in Vista California next time I have any plumbing problems.
I have used Pacific Drain Service for years. They are the best! Ed Ostini helped us with a problematic clogged drain. He was very clear in explaining everything, and was so polite. He made the extra effort to make sure everything was working just right for us. I would 100% recommend them to anyone who has a plumbing issue.
Tom P.
11/01/2019 12:00:00 SA
Brandon and Ed are second to none!! Experts, professional, and courteous. Their attention to detail and finding solutions to difficult problems was terrific. Also, they keep budget and overall cost in mind when recommending a solution. Highly recommend.
Amber S.
08/03/2022 12:00:00 SA
Mike Ward is responsible, thorough, professional and diligent. Highly recommend him for your plumbing projects.
First, I want to say I had an amazing crew at my home. Aaron, the field supervisor, was friendly, professional, and communicative through the whole process. Thank you Aaron! And the work the other two guys (Victor and his buddy) did in both of my bathrooms was exceptional! They worked very hard to keep the area clean and make sure everything was working top notch and cleaned up before leaving. Thank you so much guys! I am very happy!
R W.
07/10/2017 12:00:00 SA
We have used pacific drain since they first started in business. Always very helpful and good to us. Numerous times lately I have been unhappy with their services, pricing and policies. This most recent issue is on-going so I will reserve judgement until it's finished.
I'm seriously thinking of changing companies. The dissatisfaction I've been experiencing sounds like they have gotten too big for their britches. I'm sorry to say I have to advise you to try another company before pacific drain.
So now our latest project is finished. A clean out that needs a line thru it once or twice a year. Thought we'd be a little proactive and have them run it thru around the time it usually clogs. Young man, ran a line thru ( supposedly 70 feet) and found nothing. We thought it was a little strange to find nothing after 6 or 8 months or more since last clean out, but that's what he said. Forty days later the drains backup. No guarantee. A guy comes out runs a line and finds some roots but not a lot. Said he ran 75 feet. Hmm.. We had called at 4:45 and they said they'd get out there that evening. Even though we called before five, they did charge $120 plus an overtime fee of $62 dollars.
Five or six days later the drains backup again. There is a 30 day guarantee for this one so after some discussion and frustration with their customer service people, they send out a senior guy. He runs the line and at 60 feet he finds a bunch of roots. Obviously the two previous guys were either not knowledgeable enough or they ran less than their reported 70 and 75 feet. They didn't charge for the latest work but I still feel like they should have refunded one of the other times they came out.
Btw we have taken out another tree to see if we can fix the problem once again.
There have been other issues, but I've said enough here.
New owner, excessively high prices.
Pacific Drain and Plumbing is extremely overpriced. If you are at all budget conscious, then do not use this company. They recently charged $1,195 for repairing a 1 inch ten foot length of pipe. All drywall around the pipe was removed prior to their repair. So the pipe was easily accessible. The plumber took less than four hours to complete the job.
The company was recently sold and the new owner is now charging excessively high prices.
As a real estate agent, I have had the pleasure of working with Pacific Drain & Plumbing for years. This time we needed it on our own home. Ed Ostini came and thankfully unclogged roots from our drain and recommended we have a scope to better understand why this happened. Brandon Wheeler, whom I have seen many times as a real estate agent, came and scoped our pipes. He was very professional and explained everything that he saw. He found where the roots had been cut off by Ed and we have determined the exact location.
Extremely pleased with Brandon and Ed and their service at our home. Again Pacific Drain & Plumbing has proved to be the expert in drains and plumbing.
Barbara B.
08/08/2021 12:00:00 SA
I am so disappointed in this company. I have used them for over 20 years and since they merged with Arrow Pipeline, their prices have gone sky high to clear a drain. I will not be using them again.
I've used them once before and was happy, so I scheduled several jobs at my rental units, which are 30 miles away. They scheduled arrival between 12-3pm. At 11:30, while I was already on the way, I got an email from Leslie that my job was cancelled because I didn't confirm. She claimed they called several times and got no answer and could not leave a message because my vm never picked up. She said the plumber was on site and had called me but no answer, so he left.
Why was the plumber on site 30 minutes before he was scheduled to arrive, and why did he expect me to be available?
I explained that I don't answer numbers I don't recognize and asked why they didn't text me. She said, We don't do that. No apologies or offers to try to make it work. I told her she lost a customer and she couldn't care less.
Also, I immediately tested my voice mail -- worked fine.
Laura S.
03/07/2018 12:00:00 SA
Troy came out to fix what I thought was going to be a big job involving opening up my wall, etc. He was able to find parts to rebuild it so he didn't need to open up the wall and install a whole new set up. The price was half of what it would have been, he saved me over $300!! He always goes above and beyond and always is pleasant. He made my day!
These guys were awesome to work with. Super affordable and very personable workers. Highly recommend.
I had scheduled to get a septic scope for a home I am hoping to buy. Edd was assigned to the job. He made several attempts to get access to the septic but in the end was not successful. He took time to explain everything and walk me through the process. Throughout, he provided exemplary customer service. I had paid upfront, and once Edd had realized he would not be able to perform the task, he offered to refund the money I had paid for the septic scope. Besides that, we have several plumbing issues to be resolved around the property, I will absolutely be reaching out to Pacific Drain & Plumbing for future services.
They were the first to respond. He came when they said they would - it was a Saturday morning. Quoted a price after they got here which was - it turns out on later review - higher than the price others (who responded later) quoted and also higher than the price some advertise on TV. But after about 3/4 hours work he said it needs the HYDRO-BLASTER and it will be here this afternoon. It costs $XXX but the $YYY for what I've done will be included in that.
So we hung for hours, until late in the afternoon, and called the office Sorry he told you this afternoon, we can schedule you for Monday,
We have a 1:00 PM appointment Monday, can you make it early morning?
We have you scheduled between 8:00 and 10:00 on Monday.
Early Monday morning there is an e-mail: we are scheduled for Tuesday 8:00 AM. What happened to the promise for Monday? I don't know who you spoke to on Saturday, but while this afternoon is available, this morning was already booked. We understand this afternoon doesn't work for you. Do you still want us tomorrow morning?
So they came out Tuesday morning and did the job.
POSITIVE: They did what was needed.
NEGATIVE: It took longer than promised, and cost more than what some competitors quoted or advertised.
Dan B.
02/08/2019 12:00:00 SA
Have used Brandon on multiple jobs and he is an excellent communicator and very fair. Will continue to recommend him on plumbing jobs, especially camera drain inspections.
Jordan and Sergio did a great job using the Jetter to clear out all my drains that had tons of roots and dirt and hadn't been cleaned out in decades. Very professional and they went the extra mile to make sure everything was completely cleared out. Thanks again and highly recommend Pacific Drain.
Abby V.
12/05/2022 12:00:00 SA
Theodore was super friendly and efficient. He diagnosed the issue right away and fixed the leak in no time. I would definitely recommend Goettl & Theodore.
I tried pacific Drain and plumbing for the first time at our house we just moved into. We were literally in the house for a couple days before we notices a backup. The house is over 50 years and has been thru a number of mods, so nothing is what you would have expected. Was very impressed from the beginning working with the staff on the phone, scheduling and the on site work. The Service guy was named Ed, very professional and knowledgeable. After looking at a number of points to relieve the block Ed asked me a number of questions which ultimately help us diagnose the location. This was a very reasonable price to boot. I would use these guys again in a heart beat!
Thanks Ed and Pacific Drain & Plumbing.
Yevette E.
04/10/2019 12:00:00 SA
Brandon Wheeler is absolutely amazing! We use him for our property management and real estate accounts... extremely knowledgeable and professional. We highly recommend his services.
Pacific Drain came out within 24 hours of my call to them because of a recurring clogged kitchen sink we've encountered in 2020. First Nick came out and unclogged the sink with the snake. Then Ed and Man (along with Pepe's quick scheduling of the camera review) came out and ran the camera through the pipes to show me where there was sludge buildup in the pipes. Ed and Man were patient and explained the details of what we were seeing on the camera screen. My wife and I now have a very clear idea of the state of our pipes. We'd like to thank all of you for a quick response, efficient manner of fixing our problem, and your great customer service!!!
Putting these folks at the top of my list for plumbers. They showed up on time, were great communicators, agreed on scope, and delivered to the price they quoted (site unseen). John Allen in particular was quite impressive. Highly recommend.
This is probably the worst customer service that I have ever had in my life.
So, this technician Javier sent me heads up text message saying that he'll be arriving in 10 mins. Ended up not showing up like half an hour. Then he showed up with someone who was not in the uniform. This man even did not identify himself so I don't know if he is working for this company or not.
They started to access the water heater for a few mins. One of them went back to the truck, then I asked Javier what was wrong with the heater. (He did not explain anything to me until I asked him)
Javier told me that they need to change some parts. Then I went back inside for a min. When I came out again they were gone and truck was not there. Like 20mins later he called me let me know that they'll be back next day in the morning 8am.
Next morning, at 9am still nobody showed up. Called the company to check the time window and the lady told me that was 10am-2pm... right now, I'm still waiting...
I see lots of positive feedback about this company. That makes me feel even more disappointed when you receive this kind of terrible service.
Ed came out to clear a mainline stoppage, he did an outstanding job! Very pleasant and knowledgeable, got right after it. Also discovered a lav drain stoppage and cleared that as well. Give this plumber a raise! Thanks!!
Ruth M.
12/05/2017 12:00:00 SA
They are my go to plumbers. Great service, timely appointments. Ed O went above and beyond. After he cleared the drain he cleaned out the muck In the bottom of my shower, wiped down the sink and his footprints on the floor. Full service! Couldn't be happier.
Pacific Drain & Plumbing (AKA Arrow Pipeline Repair) has a team of very good plumbers. We've used 2 different plumbers of theirs (Jerold and Troy) for 3 different projects --- install 2 new toilets, replace a pressure regulator and gate valve, and fix a a leaking pipe. The company is responsive. They usually send out a plumber the next day (if it is not an emergency). Their prices are reasonable compared to other plumbers. Their team is friendly. They get the job done quickly and right. UPDATE: now used 3 of their plumbers (Khalil 2/11/16) - he replaced an old valve before it leaked and did a professional job.
Super bummed out with the dishonesty of this company. They misinformed me that my compressor was broken and tried to sell me a whole new system for 23k (very oversized for my house). When I said I was getting a second opinion they suddenly dropped the price to 12k if I bought the system right away, without getting the second opinion. Of course I saw the red flag and went through with the second opinion. Turns out it was my capacitor not my compressor and the other company fixed it for a few hundred bucks. Hooray for honest businesses!
Moral of the story, predatory companies exist so always get a second opinion. Also, some companies don't charge for the initial assessment.
I've used Pacific Drain & Plumbing for years. I had been told by one of their plumbers a while back, they had been purchased by a larger plumbing service company.
I recently needed a plumber and so I called them. This is their new business model.
I call for service, they send out a salesperson dressed as a plumber.
I describe the problem of weak water pressure in the whole house including the hot water heater. After him testing the water pressure with a pressure gauge from a spigot and it being slightly low , he tells us we need a replacement water pressure regulator, water heater and whole house water filter to fix the problem. Yes, rip out ALL the old stuff and replace them with new instead of him testing and identifying the problem. He could write up a work order for all of that if decide to move forward. We agree to start with the water pressure regulator. But...he was NOT the guy to do it. Instead the company would send out another service person to get his hands dirty the next day. The day afterwards the service guy shows up to replace the regulator....$968.00 for 20 minutes of work. This did not fix the problem of low water pressure. I called the company and they sent out a 3rd DIFFERENT service person whom I had to explain the entire history again. He proceeded to march into the bathroom and try to remove the faucet screen filter. I don't know how a dirty screen would effect the whole house water pressure but he did. In doing so, he damaged the faucet ring. He, by the way, did proceed to begin to eliminate possible reasons for the low water pressure. He eventually discovered the water filter system needed a new internal filter. That's all.
Beware of the first salesperson/plumber who is there to up-sell you and get you to spend as much as possible. He's well informed and polished but he won't bother to try to save you money. He'll instead give you a worst case situation and recommend to replace everything.
I would rather deal with a plumber who spends the time to identify the problem and who himself does the work.
I'll be looking for a new plumber.
As a realtor is very important to find people that you can trust to recommend to your clients. When it comes to sewer line inspections Brandon is my guy! He was very knowledgeable and really took the time to make sure that my clients knew the condition of the drain lines and what it would take to fix them. Brandon thank you for your prompt proposal and service. I'll see you on the next one!
Steven did a great job installing a new garbage disposal. Came on time and was very pleasant to work with. Highly recommend Pacific Drain. Thank you Kevin Post.
Jonathan H.
10/04/2015 12:00:00 SA
The story begins with a leaky faucet in our bathtub. My girlfriend and I tried to do a DIY fix but it ended horribly... With our bathroom flooding on a Sunday afternoon and no one else available, Troy came and saved the day! Not only was he professional and knowledgable, he also had a great personality and was very personable.
Our problem was fixed promptly and we could not be any more satisifed! The original leak was also fixed!
If we ever have any issues again, we're definitely calling Pacific Drain and asking for Troy. He's hands down our go-to guy now.
Have had a good experience with them so far. They were able to come out very quickly. Brandon W. was friendly and professional. Will definitely use them in the future.
Jarett J.
09/11/2019 12:00:00 SA
Fantastic work on every level! Respectful, honest and fast. I had them do a whole house re-pipe and they were great. On time and cleaned up perfect. Would absolutely use them again.
I can't say enough about the great job done by Ed Deetz and the crew at Pacific Drain, and their very reasonable charge.
Over a period of 5 months, I had several sewage backups in my downstairs toilets, tub, and shower. Needless to say, it was gross.
I had 2 separate plumbers come out, who ran hoses and snakes down a cleanout from from the upstairs bath. The backup would clear temporarily, but recur again and again. One plumber actually used a divining rod to presumably locate the direction of the sewer line to the main in the street. He marked it with an s on the sidewalk next to the street.
A third plumber, from a company which advertises heavily on tv and in the newspaper, ran a camera through the cleanout, and told me he would have his dig crew out to dig near the previous plumber's s by the sidewalk, to presumably fix the clog, although he did not locate the clog. He gave me a verbal estimate, and then was going to give it in writing, until I told him I was going to get 2 more estimates. He got within inches of my face and asked Why would you want to get 2 more bids? I was aghast!
My fourth call, as referred by a friend, was to Ed Deetz/Pacific Drain. Ed ran his camera down the same cleanout, ran water through it, and detected a clog in the line. He used a locater to pinpoint the location of the clog, which was near the front door of the house and more than 60 feet from where the other plumber was going to dig. Ed's quote for the dig and repairs was less than half of the other plumber's.
His crew arrived within a few days, and dug where Ed pinpointed the clog. They discovered another cleanout which was buried 3 feet below the surface. I have lived here for 36 years, and didn't know it existed. They cut the line, and discovered an almost complete blockage. They called their jetter, who arrived within the hour, and who jetted out a substantial amount of sewage backed up in the ground floor drain under the house. They reconnected the line and installed a 2 way cleanout near the front door. This was in January. Since then, no backups!
As promised, Ed came back today for a followup camera inspection. The line is completely clear.
Had I gone with the plumber who first quoted me on the dig, they would have dug a trench to nowhere, and charged me thousands.
Fortunately, I went with Ed Deetz and Pacific Drain. I saved thousands, and now have peace of mind.
Thank you, Ed and your crew!
P.S. After all this, I got a call from the other plumber and told them what happened. I later received from them a letter of apology.
Freddy and Wilbur from Pacific Drain & Plumbing/Arrow Pipeline Repair did a great job using the Jetter to clear out my patio drain of roots and debris that had never been cleaned out in 32 years. Every contact was professional from scheduling to work completed. They were dressed in company attire with identifying name tags and there was no scent of tobacco on them. Freddy immediately identified the problem and the location of the drain responsible for the blockage. They followed and cleared the blockage to the city street complying with city regulations. They cleaned up all debris and hosed the surrounding area. They dug out and removed extra dirt and debris from my patio drain and fitted a drain cover covering the immediate area with rocks. Their work far exceeded my expectations and they were the most professional crew I have worked with over many years.
Happy E.
04/01/2020 12:00:00 SA
I would never use them again. Had some basic plumbing performed for my house. They completely overcharged for what they did. I should just have had the work performed by Amazon services.
Rosemary D.
06/02/2020 12:00:00 SA
When I discovered I had a leak on the outside of my home, I had no idea where it was coming from. My house was built in 1951, so I anticipated the worse, and hoped for the best. My past experiences with plumbers has not always been favorable, so I was obviously thinking who can I call that will basically be upfront and honest with me. I decided to go on Yelp, as I find that when I do, the reviews are very helpful and informative. I couldn't have picked a better company. They responded within 20 mins. The gentleman who came couldn't be nicer. Thank goodness I have a crawl space of about 3 feet where he discovered the leak, which was actually more like a hose watering plants, but without the plants. Lol (See photo) He called one of his plumbers, Jerold, who came within 15 mins. He was able to repair it very quickly, and at a very reasonable cost. I couldn't be happier, and from now on, will use this company for all my plumbing repairs. Call them. You will not be disappointed.
Alberto R.
01/11/2019 12:00:00 SA
Carlos from Pacific Drain & Plumbing is a true professional!
I recently bought a condo at 323 Riverview in Oceanside, and it had major plumbing problems, among other things! Carlos provided me with a comprehensive assessment in order to get all my plumbing up to standard. He did not attempt to sell me on additional or unnecessary work to make a commission, which is a testament to his integrity! I also credit the rest of the team at Pacific Drain & Plumbing for exceptional customer service from my initial call for a quote to the last call for final payment. I can tell that they have a great team and I would recommend them to anyone and will seek their services in the future!
Anthony B.
09/12/2022 12:00:00 SA
I called Pacific Plumbing & Drain for a large cast iron drain line reroute & pipe lining project. This job included cutting a drive, Jack hammering a foundation, funding new drain lines, excavation of the front yard & pipe lining a section of cast iron pipe.
The company was in the process of becoming Goettl. While I had reservations all my fears were set aside by the knowledge, patience and through nature of the crew. My experience with the office was spotty but the actual plumbers are second to none & that's what's important to me.
Sixto, Roberto, Saul, Clayton, Oscar,Andres, Juvinile & Wilber were at my home working tirelessly every day, all day at my home for 5 days. In that time they were well equipped and never missed a beat.
We have Pacific Drain and Plumbing come to our home twice since we had a kitchen remodel. We had issues with our sink piping, cooktop and water pressure. Pacific Drain sent out Carlos to fix these items. Carlos was very professional and detailed in his work. He really knows his stuff and we couldn't be more pleased.! Highly recommend Carlos at Pacific Drain and Plumbing!
Ann K.
05/06/2018 12:00:00 SA
Brandon from Pacific Drain and Plumbing did a great job assisting us with detecting a plumbing issue. He was thorough, detailed, communicated very well throughout, and willing to go above and beyond. He successfully determined our issue, clarified everything, and did not leave until he was sure that we had all our questions answered. Thank you Brandon!
I Needed same day assistance. Ed came out and was able to service my shower within hours. Great service and fast!
Troy and Tamlin replaced our hot water heater and did a fantastic job! Came right away to do the work. If we have any other issue we will definitely call again.
This is the best company. Today Storm and Chris came out with camera
To clear laundry drain. Within no time they found the cause of the problem (lint filter lodged in pipe) and removed it. We had tried to clear pipe ourselves and after buying a snake and spending considerable time had no luck. They were professional and really good. We also had a good experience when Willy came out to clear drain. Our home was built in 1946 and it seems the drains are convoluted? He spent the time he needed to figure out what was going on and cleared it. We have had other plumbing companies come and do work, only to have the same issue a few days later. We were told the only way to fix problem is to dig up sewer line and replace. It has been two years since Willy worked on line, and no problem. Highly recommend these guys.
Tomas K.
06/05/2017 12:00:00 SA
John Allen was a great technician who quickly found and resolved the current issue, and also proposed a repair plan for a permanent solution. Thanks!!
We just moved into a 1950s house which needed some immediate plumbing work (replacement of corroding cast iron drain line and fixing some improperly plumbed drains and old valves). I got some different estimates but by far the best came from New York Bobby (and Billy Q) from Pacific Drain & Plumbing. They were friendly and easy to work with, were very thorough in their inspection and explanation of the issues, and they identified that the scope of needed work wasn't as far-reaching as that indicated by others (one of whom didn't even go under the house to view the work needed before coming up with their very expensive estimate!).
They gave us a solid quote and then scheduled and completed the work in a timely fashion, saving us heaps of money. They also helped us identify and quoted some other work which could help prevent future problems. If we get that further work done, our total bill would still be equal to or less than some other estimates for just the original job.
I rated them with 5 stars because they earned it in every respect: for their professionalism, expertise, great customer service, reasonable pricing, and timely responsiveness and completion of the job. I called Pacific Drain and Plumbing because of the other great reviews, and am glad I did. 100% satisfied customer! Kudos to Pacific Drain/Arrow Pipeline and to New York Bobby and Billy Q. Also really friendly service from their office when scheduling the work. Next time we need a plumber, they'll get the call for sure.
We found water spots on kitchen ceiling right underneath our bathroom tub. Mike evaluated the water spot & systematically attempted to resolve the issue without cutting a hole in the ceiling. Most companies would have just cut a hole and start there. I appreciated his concern of a homeowner not wanting a hole in the ceiling. Thanks Mike for going above & beyond we appreciate it.
Alison L.
06/05/2018 12:00:00 SA
We recently purchased an older home in East County SD and no sooner than we got the keys, we already had an issue with plumbing! I was given Pacific Drain & Plumbing's number and Sergio was friendly, genuine, and extremely helpful. We scheduled service for the next morning - given a 4-hour window - but his team was onsite immediately (despite being farther inland)! Randy was also extremely helpful; walking me through everything he did and provided suggestions that would help us in the future. He even brought out a part that I could photograph & reference should we need to perform upgrades later. I will definitely use them again for issues and upgrade projects we want to do and heartily recommend their services. Thanks team!
I was charged $179 to replace a toilet flapper, a 5 minute repair and a $1 part. I called and politely asked them to reconsider the price having been satisfied with their work in the past. Management got back to me, but the answer was NO. NO more business with Pacific.
Gary O
T B.
10/01/2018 12:00:00 SA
Brandon was super informative and helpful with coming up with the best solution. I will update my review after they complete the work.
When I needed someone to come back to help me with my plumbing problems I could think of no one better than Pacific Drain and Plumbing. They have always been extremely prompt, efficient, polite, and explain the solution and what amount it will be. I am on a six month maintenance plan because I have a huge tree in the front yard that is invasive to my plumbing. The office staff is also polite and professional. I would totally recommend them to my friends and family.
Judy Nelson
I was extremely happy with the high level of service and professionalism of Vu and Johnny. After having a terrible day digging for a leaking pipe in a flooded yard, they were a breath of fresh air. Vu arrived promptly to assess our issue (at nighttime) and gave us a path forward without being pushing about selling his services. We contacted them again and Vu and Johnny came by in the morning to fix the problem. They were very organized and quickly fixed the leak even while we asked him a million questions about everything he was doing. They even had a bit of extra time to look at our pesky kitchen sink and taught us how to fix it ourselves...but we had them do it. Overall, this was the best experience we have had with a plumbing service...and they were friendly to our inquisitive pup! Thank you Vu and Johnny!
S C.
02/07/2021 12:00:00 SA
As usual, Pacific drain came through in a big way for us!
Our bathroom sink clogged on Saturday afternoon .I called Pacific and was given an appointment for service before 5!
At 2:30 we recieved a call that Josh was on his way.
Josh was very professional and efficient He opened our drain and even checked our downstairs neighbor bathroom drains to ensure ours were completely opened. We were impressed and consider this extra step as service that makes Pacific Drain #1.
Thank you so much for your outstanding services.
Suzanne
I just wanna say that my mother in was happy when John Allen come over and replaced her water heater. He was on time was very detailed with her on how he was going to do . She wouldn't stop telling me how professional he was when he came over and how cleaned he left it after he was done. If I can give more starts I would he deserve 15. She found her plumber thanks to Goettl. Awesome job on hiring him
Lynn M.
01/02/2013 12:00:00 SA
This morning I scheduled an appointment for 3-5 this afternoon. I was happy I could be scheduled today after a busy holiday weekend. Nick arrived shortly after 3 PM and was courteous and very professional and went right to work. He had my drain cleared in no time and gave me suggestions for sluggish drains to avoid future problems. I will be posting Pacific Drain's number on my bulletin board in case I ever need their services again. The price was reasonable and I like that I also received a little education as well.
Ann D.
04/02/2020 12:00:00 SA
I HIGHLY recommend Pacific Drain & Plumbing! I have has horrible experiences, in the past, with other plumbing services. My sister recommended PD&P and I was very appreciative. I called for a minor problem and it ended up being a bigger issue. Their rep, Cokey, was extremely professional, knowledgeable and educated me on my options. I am selling my house and I was a bit uptight about the process. He was very calm, patient and took great care of me! Their prices are very reasonable and I will be calling them next time I have a problem.
Call Pacific Drain & Plumbing, request T R A V I S and then read the rest of this review...... He is AWESOME! I could not have asked for a better professional! We made a phone call, He came over right away, found the problem and FIXED it! He was very patient with me (I was a bit stressed ) and had a very good attitude about having to crawl into an attic that was well over 100 degrees. He was efficient, thorough and very kind (not creepy at all - which is something I've experienced with other companies before; you guys know what I mean). I'm definitely having him replace the kitchen faucet, the bathroom shower heads...blah blah blah. He is fantastic! TRUST ME, I know what I'm talking about. ;)
Had home flood from silted up outdoor drain. I was able to get an appointment within two days, when Ed quickly got the drain rooted out. Will definitely use them again, if necessary. Many thanks to Ed and Randy.
I had a very good experience with Pacific Drain and Plumbing they are very knowledgeable and friendly as a staff and Troy was AWESOME
Debated about adding this review. Decided to do it as a courtesy for my fellow Yelpers. This company came out to give me an estimate to repair my water heater. After about 5 minutes of looking at it, I was informed that I needed a new water heater. I already knew all that was needed was the T&P valve replaced. Then they had the audacity to tell me that estimate was $89. No mention of a fee when I scheduled the visit. When I got the bill via email I said I wasn't going to pay it as I wasn't informed beforehand. The other plumbing companies provided estimates free of charge. The next day, I got a call from the Pacific saying they were sorry for the misunderstanding and would reverse the charge. That helped soothe me a bit but not enough to not tell the truth about my experience. Hope they stop trying to take advantage of people before they go out of business.
We are in the process of selling our place and had several questions from a potential buyer about the hot water heater. Pacific Drain must have come out to our house 3 to 4 times to answer questions and address concerns. Isiah was amazing in fixing an issue that came to light. Professional beyond belief and customer service is the best. I can't recommend Pacific Drain enough.
UPDATE:
Well, Randy called me today from Pacific Plumbing to address my concerns with the service I received on September 16.
VERY IMPRESSED with his professionalism, explanation, and resolution of my problem.
He explained the technician did follow company guidelines as to clearing our drain but needed to better communicate with me by showing what exactly he needed to do for the rate increase I was charged. Good lesson for all-over communicating is always better.
He apologized for not getting back with me sooner-thought my issue had already been addressed.
He offered to make the situation right by refunding me the increased rate of $66.00.
There's honestly nothing else I could have asked him to do to keep me as a customer. In his words,-$66.00 is not worth losing the next 50 years of you as a customer.
In this day and age where no one really puts emphasis on customer service, Pacific Drain still does.
May this review encourage others to use Pacific Drain, because if something goes wrong or you are not satisfied with their services, they will make it right. I love good leadership, especially from a local business. They care even when it's some small, quick fix house call.
Thank you again Randy for surpassing my expectations of handling and resolving my issues. I WILL be using them again for our plumbing needs.
(PREVIOUS REVIEW):
A friend of ours recommended Pacific Drain. I called Pacific Drain on September 16, 2019 asking for someone to come out and check on our clogged kitchen sink. Someone from Arrow Pipeline Repair showed up.(?-thought I called Pacific Drain)
Below is the email I sent Arrow Pipeline Repair and Pacific Drain on the service we received on that date. As of today, I still have not received a reply or a phone call addressing my concern. All I received was a response from the office that they would contact me once they 'investigated the situation'. I sent another email asking for a supervisors name, still no response.
I will not use either one of these companies again nor recommend them to anyone else. I should have used YELP like I was going to in the first place.
(Email)
I called Pacific Drain this am for a clogged kitchen sink.
Technician was here outrageously quick-like within 30 minutes of my call.
Technician assessed the situation. Told me it would cost $99 to use a 50' snake to unclog the drain.
After about 15 minutes the 50' snake was not reaching the clog.
The technician told me it would now cost $165 to use a 75' snake to unclog the drain. I am thinking uh, ok, whatever you need to do. It took the technician another 15 minutes to go to his truck, bring in the 75' snake, and unclog the drain. The technician then told me ok the clog is clear that will be $165.
I am still not sure what just happened.
I am left to assume it cost an additional $66 for an additional 15 minutes and a to use a snake that was 25' longer?
Would someone please help me understand this service call today?
Thank you,
We had a huge back up in our new home that we bought only a month ago. After a terrible experience with the plumber referred by our home warranty, I called Pacific For a second opinion. Ed Ostini came out and fixed all of our issues for about $8000 less than what we were told it would be. Ed was AWESOME!! He was very polite and kind (interacted with both my child and dog ;) and took the time to answer all the questions that I had honestly and completely. I will be using Ed and Pacific Drain and Plumbing for all of our future plumbing needs.
Matt M.
02/08/2016 12:00:00 SA
Hiring a plumber is always a little nerve-racking of a task. You always hear horror stories, and so you want to be sure you pick the right company. I can tell you that my experience with 'New York' Bobby was great. Had a water heater that was well past it's prime, and kept putting it off and putting it off. You know how that goes. Well I finally decided that I was going to deal with it, and contacted Pacific Drain & Plumbing after getting a referral from my boss. This company is great! They quoted me a price for the entire job, which included removal, replacement and installation for the water heater, as well as the bringing it 100% up to safety codes, which I now realize the old one wasn't even close to. Job only took a couple hours, and before I knew it I had hot water again. Upon removal of the old one, I even got my first look at the back of the water heater, and it was such a rusty mess I had no idea. I feel very lucky that I was able to replace it in time before it stopped working, and am even more grateful that I had 'New York' Bobby there to do it.
Although you never hope to have to call for another plumbing problem, I know without a doubt who I will contact if I do!
Emily S.
12/04/2017 12:00:00 SA
called Sunday about noon, they were supposed to come today, never texted never got back to us - bad customer service
Apparently this is a large company. I received a call from a woman who said she was the marketing rep. She wanted more info - I said the info is pretty clear - called, got texts, then nothing and never showed. I am the type of person who is clear and precise in my reviews and I feel that I need to have integrity when I review so review stands. I do appreciate the apology which was NOT offered by woman who called.
Jacquelyn W.
05/03/2023 12:00:00 SA
Definitely go with Goettl.
If you have any problem whatsoever,
they will work it out to your complete
satisfaction and they will leave you happy, happy, happy!
Great Service!
Ed arrived early to help a tenant with a clogged toilet. He was efficient and very professional. We've used Pacific Drain and Plumbing for work in the past and will continue to rely on their services.
Thanks Ed!
Great service! Called to get my shower fixed in the evening and they were there first thing the next morning. Carlos worked 5+ hours straight to get it fixed. Friendly & prompt service. Highly recommended
MARK K.
09/11/2020 12:00:00 SA
Excellent, fast, reliable and reasonably priced service. Randy and Nick are professional and helpful. I have used this company for 15 years. Highly recommended.
Patrick M.
02/01/2019 12:00:00 SA
Needed to check a drain for a possible break as we had signs of moisture in the garage under a clean out drain. Called Pacific and Chris came out, on time, with a camera. He was friendly,polite and very knowledgeable. Turned out the problem was not drain or plumbing related at all. Great job Chris! Highly recommend this company!
Call this Zero-star. This is not the same company AKA: Arrow Plumbing that we used some years ago. Do not go with these crooks. We had a leak in the backyard waterline coming out of the faucet. The jetter estimator did not start the exploration near the leak which turned out to be less than 10 feet from the faucet, but padded our job by proposing to start digging 81 feet all the way to the front yard near the City water main! He roped us into signing onto a $19,000. job that should have been one quarter of that. When we realized what this guy had gotten us into, we contacted the supervisor who kindly modified the work getting us down to $11,000. Still outrageous, we had to get it financed and we are still paying with Social Security, our sole income.
Michael R.
09/06/2023 12:00:00 SA
If I could give them no stars I would. I've been trying to get them to fix or replace my water heater for well over a month now and nothing has been done. I've been told the manager was fired paperwork out lost. Waiting for managers approval. Warehouse was closed. Technician is on a Emergency call all day. Can't send somebody else out to install my water heater. So now I'm taking another day off of work again. You guys already got your money now i'm on the back burner. The commercials make it sound all good. But it's been horrible. I wish I could have hot water again.
I have hired this company five times for various projects around my home. I would like to write five separate reviews, but alas, Yelp allows only one. So I will break them up into sections.
Summary: A bit pricey; but the work is good, appointments are easy, and the plumbers are very professional knowledgeable. Don't hesitate to hire them.
Project #1 - We remodeled our 1986-era guest bathroom using IKEA cabinetry. We hired Isaiah to reconfigure the pipes to fit the tighter space. He can see in his mind how to make configuration changes and generated a custom solution. He also connected our new faucet and worked with our installer. Other plumbers were called for bids left angry because they are unable to do tight installations. Very pleasant person. Recommend.
Project #2 - We installed a new Toto Aquia IV dual flush toilet, replacing a 1992-era Toto toilet. We hired Isaiah to do the work. There were a few surprises (no surprise), and he figured out how to make it work without any leaks. Delighted with the result. Highly recommend.
Project #3 - We remodeled another bathroom, and similar to the previous bathroom change, we installed IKEA cabinetry with drawers. Again, our 1986-era plumbing needed to be reconfigured. Isaiah did the work, and this time he worked faster and smarter having some experience from working on project #1. His installation is tight, does not leak, and allows us to use the space much better than before. Highly recommend.
Project #4 - We remodeled our kitchen and needed someone to reconnect our existing sink and new garbage disposal after the new cabinets were installed. Carlos came the day before to inspect the situation. He was kind enough to point out that our old garbage disposal was cracking at the seal and going to leak upon re-installation, allowing me time to pick up a new one before he returned the next day to do the job. When it was time for the job, he arrived early. He installed our new garbage disposal and made the sure there were no leaks. He got us up and running with the sink before the weekend. Very pleasant person. Recommend.
Project #5 - We needed to reconfigure the kitchen sink pipes to accommodate the new drawer in the cabinet below. Isaiah was able to troubleshoot how to reconfigure the garbage disposal drain to make this possible. The new plumbing works exactly as needed and allows us to use a drawer, instead of standard cabinet doors. Highly recommend.
Brandon came out to scope our sewer line and evaluate its condition. He was informative and realistic about the work that needed to be done. We appreciate his feedback and plan to work with him and pacific drain in the near future.
Danielle P.
06/12/2018 12:00:00 SA
Brandon from this company is the bomb! He does a excellent job explaining all the ins and outs of issues that occur and is great at laying out all the options for you. I've found Pacific Drain & Plumbing prices to be very competitive and I have a lot of trust in their diagnosis, recommendations and workmanship. Nowadays, I don't call anyone else. If it's related to plumbing I'm on the horn to Brandon right away. Sometimes he is able to meet me the same day even for none emergency issues and typically within 24 hours of our meeting I have a bid in my Inbox.
This review is for the field specialist Ed. D in particular. We got lucky he was the technician assigned to our problem. What an incredibly honest and intelligent guy! He really knew his stuff and was able to let us know what really needed to be done and what didn't. Quite contrarily to another company that attempted to take us to the cleaners. Thanks Ed, job well done!
I've been having problems with my tub drain and even though this seems like a mundane problem, Felicia Martinez who took my call, made sure someone came out the same day to take care of it. I was treated with respect and courtesy and as a very important customer. Excellent customer service is sometimes hard to come by and the people at Pacific Drain know exactly how to treat their customers.
I'm so grateful to Bobby for trying to help me problem-solve and for Ray for fixing my problem and offering some helpful advice for the future.
It's comforting to know I won't ever need to look for another plumber again because I will always call Pacific Drain.
I called to thank them for all of their help and spoke to Leslie who sincerely appreciated my call.
I feel like a very well-treated and very happy customer.
Thank you again all at Pacific Drain and Happy Thanksgiving!
Our kitchen sink became plugged late yesterday evening. This morning my plumber recommended Pacific Drain & Plumbing for the job. I called and Bobby was at our door a couple of hours later. Our problem was solved quickly and efficiently, and the price was reasonable. Not only that, but Bobby, a very friendly young man, proceeded to instruct us how to keep our sink gunk-free, listing food ingredients that plug the garbage disposal. No more egg shells in our garbage disposal! The service was first class, starting with the scheduling and ending with the timely and effective solution to our problem. The cherry on this pie was a phone call from the company's office in the late afternoon to check if the sink was operational and if we were pleased with the service! Highly recommended.
KA R.
07/08/2013 12:00:00 SA
Awesome service! Boston Dave came out to our house at a late hour to help us install 2 bathroom vanities. In my opinion, it was above & beyond of him to come out so late. He is a great guy and very easy to talk to. He knows what he is doing and is even willing to teach you as he goes. We will definitely use them again and be recommending their services to our friends and family.
Se'zanne H.
12/05/2017 12:00:00 SA
I am a first time client and will be keeping them as my go to plumbers in the future! We needed immediate service on a Sunday afternoon. The operators were very pleasant, spoke clearly and were quick to take the necessary information. Next I waited for a technician to call. I received a call back within an hour saying he'd be at our home in 20 min. He arrived on time, fixed our clogged toilet/plumbing and wasn't outrageously priced!
I felt very happy with our overall experience and would highly recommend them.
**Note: Had to call them back at midnight the following day, for a much worse issue, and again they were VERY QUICK to respond and fix our problems. I give them an A+ so far!
A problem arose with the shower fixture in our rental property. A family member in the area recommended Pacific. The tenant contacted Pacific on a Sunday and was assured that they would be able to come out on Monday and that they would call early on Monday to set a specific time. So my tenant takes the day off. After 10 am he gets concerned and calls them. No, they can't come today afterall, unless we pay overtime ( which we could have done on Sunday!). Fail. We called Bill Howe who say they can come that day--And DID! You lost a customer, folks.
Brandon was awesome to work with, very straightforward and helpful with suggestions for our project's needs. We appreciate his help and look forward to working with him again in the future.
Was able to be here 30min from the call. I needed camera inspection. Brandon went above and beyond, very knowledgeable and walked me through everything. Couldn't be happier with the service. In fact, sets the bar too high for my expectations in future service needs in any industry.
_McFluffinstuff _.
06/07/2016 12:00:00 SA
I had a great experience today with Travis from Pacific Drain & Plumbing. All of our hot water was brown so we called and made an appointment. He was here on time and ready to go. He quickly diagnosed the problem and went above and beyond to make sure our water was good to go. I would recommend him and the company to anyone with drain or plumbing issues.
The first appointment we made with Pacific Drain plumbing was between 10am and 1pm.They called and said they had an emergency call they had to go to and wouldn't be here until 2-3pm. I called them to let them know that we had other appointments that day and we would have to reschedule.
A week later we have a 8am-12pm appointment but they promised we would be their first stop at 8am. At 10am we called to get an update. The receptionist said do you mean they aren't there ? let me call them to see where they are . We never heard back.
Needless to say we will never call them again.
Don't use this company. They are unorganized and unreliable.
These guys are very friendly, knowledgable, and got the job done right! I had a broken sewer line that they were able to repair without replacing the whole pipe! I will refer them for sure! Marty
NEW owners : no longer reliable .We are a 94 unit condominium development that had a very unpleasant, disappointing and
embarrassing situation arise with them when after being assured numerous times that they
would perform sewer line jetting work for us and show up they advised the day they were to do the
work that they were not doing such work anymore necessitating us to scramble to find a replacement.
We would not recommend them to anyone as they are not dependable and don't even know the
services they provide. We used to love this vendor . Once it was sold it is terrible .
Megan D.
11/05/2014 12:00:00 SA
This place is great! My husband attempted to fix a leaky garbage disposal only to find that it was, in fact, the air gap which needed replacing. He got through 99% of the job before giving into my request for a real plumber. So, I consulted Yelp and found this place with glowing reviews. They are completely accurate! I called and spoke with Felicia on the phone; she was helpful, kind, and thorough.....a plumber then arrived at my house within the hour....yes, that's right....WITHIN THE HOUR! Randy fixed the minor issue (forgot to knock out the knockout valve....) and charged the minimum fee. He was gone as quickly as he arrived! We will be keeping Pacific Drain Service in mind for our next plumbing issue!
We had a bad plug in an outside drain that our irrigation expert had not been able to clear. Ed Ostini came out and in 30 minutes, did the job! He was also a great guy! Thank you, Ed and Pacific Drain and Plumbing!
I was very pleased with the timeliness and professionalism of this company. Quick scheduling, phone alerts, full service toilet install from removal to cleanup. We will use them again. Thank you Daniel Martin, the supervisor, who helped his busy crew out by doing this job himself.
Darcy F.
12/12/2019 12:00:00 SA
Cant say enough good about this company! I used them the first time in 2016, the second time yesterday. They did an excellent job of clearing out my outside drains that were very slow to drain. They were professional, answered all of my questions and most importantly fixed the problem on the first visit. Thanks guys!
Jane N.
02/01/2018 12:00:00 SA
I wish I could give them zero stars for relining my sewer drain in August 2016. I can finally write this review without my blood pressure going sky high. They prey on single women. Of course, according to their field supervisor employee, Rene, there were issues, so after my bathroom was torn up, my contract went from 14K to almost 21K. Due to issues they had to jackhammer the marble in my dining room and did not seal the room correctly. I ended up with dust everywhere in my living room and kitchen. They didnt have a clue about my septic system, so I had to have it pumped at least 4 times. They left a HUGE pile of dirt in my bathroom for several days. I have never posted on Yelp, so I don't know how to load pictures on to this post to show you what I had to live around. Lesson learned, get quotes from other companies. Don't use this company or any septic system affiliates or anyone they recommend.
Had a clogged and overflowing toilet issue. Javi, the service tech, came out the next day and fixed it in a jiffy. Very nice man, excellent customer service and fair price. Would use them again and am happy to recommend them.
STAY AWAY!! I had a backed up main without a clean-out which I explained to them over the phoneand they said no problem.. GREAT. anyway they showed up and wanted $800 because they said they had to remove the toilet to get it done, no way I told them. On the way out the door they lowered the price to $600, still no. then they leave and the boss calls and says they will do it for $500, BLOW ME.. I then called Dr Rooter who came out and fixed it for $200
T. R.
10/07/2021 12:00:00 SA
Bizarre experience - buyer beware. Needed a simple replacement refrigerator waterline, it was an existing line. Young man came out from PD, very nice and knowledgeable, but then he needed to get the quote from his manager at the Pacific Drain home office. Drum roll please...$2,200 for a 12 ft replacement refrigerator waterline. No joke - then, while I was standing right there with the guy on the phone, his manager ask does she seem upset? What, the heck?! Duh, yeah! then they proceeded to negotiate the price with me down to $1,800. Okay, now the good part - then Pacific Drain wanted me to do a 3rd party verification for the cost of the work - WHAT?! Basically having me enter into a 'contract' for the job. Did I mention it was a 12 ft existing refrigerator waterline? Pacific Drain is like dealing with an old school plumbing MOB. No thank you! The Pacific Drain guy was there for 2 HOURS just doing the quote!!! No work done. After he left, I got a plumber referral from my neighbor - the new plumber came later that same afternoon and did a whole new refrigerator waterline in less than 3 hours, plus a new valve for $689.
*Side note* - for years I had been a Pacific Drain customer for my home and my 3 businesses and they had always done good work, definitely more pricey, but I knew the job would be done right - now apparently PD is owned by a national investor firm. I have removed PD from my contact list.
Update - 10/19/21 the Pacific Drain Project Manager just reached out to 'man-splain' me as to why paying x3 times more was a good thing - truly doubt that this guy operates like that in his own life - what the heck?
Greedy and dishonest.
Called them for drain clearing in San Diego; they confirmed $80-$89 over the phone (6 months ago they charged me $80 too). Technician came on-site and mentioned $100 and showed me the online price (their special is also on the yelp now). 5 min later he came back from his truck and said according to his manager the special is excluded for San Diego. San Diego price is $350!!!! I smiled :)
As a realtor I am always in need of a great inspector, whether it's home inspection, roof inspection or plumbing inspection. It takes years to find the right trustworthy network of inspectors to insure you doing right by your clients. I'm happy to know that Brandon with Pacific Drain and Plumbing is a guy that has done a great job inspecting the line at my property. He did a thorough job and quick job (as I was in a time sensitive schedule). Finally he went into detail about the line, and what he thought needed to be done. I always appreciate good work, and happy to know that my clients are getting full knowledge of their future property with guys like Brandon.
Shout out to pacific plumbing excellent customer service!!!! The water in my kitchen went out and within 20 minutes they were at my door. Fixed me right up all while maintaining professionalism, best of all i didnt have to clean up anything as my tech left everything tidy and the pricing was just right!!!!!! Thank you Travis J.
Ali F.
09/01/2023 12:00:00 SA
I had the pleasure of meeting Jordan with Goettl Plumbing today. I have met more than a handful of plumbers over the last week. He is THE 1ST to fully listen to the situation and take the time to fully mail out my wacky plumbing situation and then take the time to make sure I understood it fully. I am delighted to sit and write this review for a true knowledgeable professional. He put in so much time to make sure he really got it and addressed all my issues. He's still doing his thing to he talk the specs for the bid but I am confident that I will actually get the bids I asked for, for the job I asked for, when he said he would provide them. That has not happened with the other five plumbers this week. Jordan knows what he's doing and he wants to help his customers. Much appreciated!
I'll update this review if/when I proceed with work with then. I am very grateful for the info they have provided thus far.
Our kitchen sink had a deep clog and required a professional to handle. Josh came out and promptly identified where the clog was, and quickly unclogged the line. Outstanding customer service and very knowledgeable, will recommend.
Bud W.
09/01/2017 12:00:00 SA
Carlos Cervantes did a terrific job installing a faucet and toilet in our home. He did everything in a professional manner and was also very courteous. We highly recommend Pacific Drain. We will continue to use Pacific Drain and Plumbing for all of our plumbing needs. They are reliable, friendly, and most importantly professional. I also think that they have reasonable rates when compared to other plumbing companies. That's about it in nutshell.
Jess L.
10/10/2022 12:00:00 SA
We had a slab leak and started calling to figure out best solutions. Out of the 3 quotes we got this was one of the higher 2. Mike took his time to explain everything to me and all the options. Goettl sent quotes for all the different options and we decided to install new pipe for the entire house.
It's a bit harder to schedule our work hours and pets but they worked with us to make it the easiest for us. Everyone; Franky, Anthony, and Sam were all very respectful and hard workers.
The holes were a bit larger than I was expecting but I can see why. The office called multiple times to make sure everything was going well and when completed called to check up too!! What customer service.
A few days after we notice a tiny drip in our garage and they came out quickly fix it and we are back to normal. Highly recommend.
These guys are awesome. They do a great job and they are open 24/7. My bathtub got clogged and the toilet on Saturday. All the companies I called, told me to wait until Monday or Tuesday. Bobby came within 3 after after my call. He was able to take care of a very difficult job by himself.
Next time Willie, Ed and Matthew came in. They had to remove the toilet and check all the pipes with the camera. They left everything clean and working fine.
Is it possible to give 0 stars. We have used Pacific Drain for 20 years. Today I took the day off work to have them come to clean out a drain issue. Their prices have tripled from when they were here last November (9 months ago). There was no information to such changes upon booking appointment. I sent them away without any work being done once they informed me they were purchased by another company and the companies shocking price increase.
I will not use them again and I will no longer recommend them to anyone. To their credit, the service men were polite.
Jane Q.
12/09/2016 12:00:00 SA
Very unpleasant experience with Pacific Drain and merged company ARROW. Very shady
quote to replace a water heater.... $ 2545.00 REALLY, looks like someone is looking for a little extra cash fore Xmas. Very disappointed because they have been recommend over the years.
Maytha S.
08/01/2018 12:00:00 SA
I have used Pacific Drain several times over the past few years and every person they send is great! I recently had 2 separate issues in the same week and had the pleasure of having both Ed & Carlos as my technicians. Both showed up on time, got the repair done quickly and without a huge mess! From the receptionist who answers the phone to the repair techs, I always appreciate their knowledge, professionalism and efficiency and would highly recommend them for any of your plumbing or drain issues. Thanks to all at Pacific Drain!
Had a minor clog in the kitchen. Josh made it out within 4 hours and cleared it. He was very professional, polite, experienced and fast. Not a big drama story here - just a professional at work and we really appreciate his work ethic. To me it does not get any better than that.
I will definitely use Pacific Drain and Plumbing again.
Great service, great cleanup and good prices- when you live in an older neighborhood, you need these folks to help you from time to time. They also ended up doing my sewer re-line! Good price, neat, clean and works great! I recommend them to everyone. AND their workers are all very nice.
This company is the worst I have ever dealt with. They told me they would arrive at my house and made me wait for hours. No-show and no phone call. This company is a waste of my time.
A S.
06/04/2018 12:00:00 SA
Sean, Miguel, and John fixed my main fresh water line with top notch expertise. It was a challenging one. They carefully operated, explained what was going on, and cleaned up nicely. They were very friendly and positive about the whole job, and that attitude runs through the whole company.
We just purchased a condo in Oceanside and used Pacific drain to do a drain inspection. Brandon gave us a call on the way and showed up right when he said he would, provided an honest professional opinion on our drain situation and looked at some additional plumbing stuff that our inspector pointed out. Working with Brandon was a pleasant experience and I will be recommending Pacific drain for anyone I know that is buying a home.
Anna M.
04/10/2014 12:00:00 SA
I have used this company twice and both times they arrived that day and solved the problem at a fairly reasonable cost. Danny came today and I think he finally solved a recurring and annoying problem with a toilet that wouldn't stop running, even when the innards were replaced. Professional company and courteous, efficient employees. We will use again.
Soulath at Pacific Drain & Plumbing is courteous, professional, and very helpful. He has now helped us with two shower clogs over the past, couple years. Thanks so much!
My previous review was deleted by Yelp. Pacific Drain is a Yelp sponsor... Just sayin'...
One guy did a great job clearing a drain but, moreso, he was straight and honest. No run-ups of additional fees and excuses to bill more. He had to run for parts, which for what he was doing, he should have had in stock. He was quick about it though.
The second time I called them was a very different story. Two guys came out for a small leak. You know you have a problem when the people you hire don't know as much as you do about plumbing. Frankly, I should have sent them home as they were VERY distracted and were trying to sell me a whole new bathroom repipe and they wanted to cut my house open (through the outside stucco even though it was accessible through drywall in the garage) to access the line. I am glad I was there instead of my wife, they would have ripped us off badly. They tried with me and, to a certain extent, they ripped us off anyway.
After they found the source of the leak (a drywall screw that's been in the pipe for at least 5 years - prior to my moving in - but only recently discovered due to the sudden higher use of one particular line), they kept tearing up my wall and, instead of replacing a small section of the line or putting something to plug a hole less than 1/8th of an inch, they took something like 5-6 feet out. On top of that, they had to take well over an hour for parts. They tore, not cut the drywall, so my repair was horribly hindered by their awful and wasteful technique.
That bill-run-up act got really old and expensive.
These guys had the most costly $300 bill as they've lost me as a future customer and I passed word with my HOA and a lot of neighbors at our block party.
Totally old-school Stinky's Rooter tactics, yeah, you know the ads on L.A. radio...
1 star for the one honest guy, if we were only allowed zero stars...
I will continue to preach the word to steer clear of Stinky's, er, Pacific Drain.
Troy was awesome and made quick work of the problem. His attitude was super friendly and I would gladly call on him again.
We couldn't have asked for a better experience as we had with specific drain. Our technician Ryan was an absolute dream to work with and was so incredibly thorough in helping us solve our drainage problem at our house. Both our bathroom tub and shower drains were completely clogged and Ryan did everything in his power to resolve our issue. He even stuck around longer to make sure that the second technician he called got the job done. I would recommend Pacific train for the customer service alone, not to mention how incredibly talented they are what they do. I'm happy to say that after their service both a shower and bathtub draining perfectly fine. I would give these guys six stars if I could.
Had a plumber from a different company here a week before due to draining issues. The problem was snaked and was fine for about a week, until water started to pour from the clean out located in our bathroom while draining the bath tub. Our Landlord contacted Pacific Drain & Plumbing and we got Brandon. Very friendly, explained to us what was going on, what needed to be done in the long term to correct the issue. He explained that during the scoping he could see evidence of the prior snaking. I appreciate the personal touch, customer service and quality of service are BOTH very important.
Ms. C.
09/10/2012 12:00:00 SA
We have been using Pacific Drains for over ten years. We live in RSF in a 1970's home with old pipes so clearing drains often is essential. Over the years we have used them often and have had consistent results, all positive. Eric the drain specialist is knowledgeable, reliable and courteous. He is the face of the business for us and we have had nothing but a wonderful experience! Thanks Eric! BTW pricing is fair market @ $85/hr. If they need to come back because the pipe wasn't completely cleared they will free of charge..this happened to us only once in 10 years but again our pipes are old! Work well done!
I don't mind most DIY projects, though I hate anything that has to do with water. Still, I tried to clear a clogged bathroom drain myself, but without success, I knew it was time to call in a professional superhero. Based on Yelp reviews, I call PD&D. Sergio answered the phone promptly, was friendly and courteous, and scheduled a tech for a two-hour window, and said he might even be early.
Nick arrived more than an hour before his scheduled window, took one look at the problem, and fixed it in short order. Our hard Oceanside water had created a large, rock-hard calcium blockage in the pipe that was causing the backup. Price was more than fair.
We recently had our home re-piped (not by PD&D), so I'm hoping I won't have any supply-side problems in future. But for drains, or maybe a water-heater replacement, I'm going with Pacific Drain & Plumbing. They're everything you could want in a plumbing contractor. Highest recommendation!
UPDATE 12/15: I noticed a drip from our water heater, and knew that the pressure valve was going bad. I was told You can replace that yourself, but again, water-related fixes just aren't my comfort zone. Called PD&P, told me they could send someone out that afternoon. Dustin J showed up as promised, took one look at the problem, and set about fixing it. Along the way, he gave me some great advice about how to keep my water heater in good working order, and the work he performed replacing the valve and outflow pipe was exceptional. Dustin was great to work with, and I''d not hesitate to ask for him specifically if I ever have a plumbing issue again. I second the 5-star review I gave them earlier!
We have always had really good results using Pacific Drain. Today, we had water leaking from the bathroom and into our bedroom. A guy named John came out and figured out that the caulking around the tub had gaps in it and needed replacing. After doing so, there were no more leaks. John was also able to get here within 40 minutes.
xina h.
05/04/2022 12:00:00 SA
I would highly recommend Pacific Drain and Plumbing. Andrew S. came out on time and fixed our problem in record time. the cost was very reasonable. We were so impressed with this young mans professionalism and knowledge we will be using this company again.
Our thanks to Pacific Drain and Plumbing for solving a problem we had been dealing with for a month. - Xina
Mia H.
05/06/2023 12:00:00 SA
I manage a property and have used different companies and have been so impressed with Goettl. From the telephone calls and customer service to management and on the highest level of gratitude, the technicians. Wow these guys really know how to problem solve and get results. I have used the HVAC service last year and yesterday used the plumbing service. Mike showed me the problem (slow drain in bathroom), fixed it, and gave me options to use a product that will keep the drainage issue better under control. His professionalism and personality are 5 star as he went above and beyond with his service. I signed up with their HVAC maintenance plan and will be happy to schedule with them again.
Super impressed with Goettl. Ran into a nasty drain issue a few months ago, but due to rain and other ongoing construction could not address. Jordan sorted out issue temporarily, but flagged that cast iron drain lines were in bad shape.
Last Friday, lines plugged and I could not clear, even trying with my snake. Called, Grant came out, and was able to clear a bit, but showed lines had effectively collapsed.
Enter Sergio and crew. They arrived bright and early Saturday, cleared enough that we could use bathrooms for weekend. Full multi day job to renovate lines, finding buried clean outs, replacing those that were defective, clearing all blockages, installing liners, and installing spin coat where liners could not go. Communication was excellent, work was clean, workspace was well secured and left tidy each evening.
I am super impressed with Sergio and his team! Amazed at how much they did in a few days.
And overall, everyone I worked with was professional, competent, thoughtful in how they approached the problems, and worked super hard in this heat wave. Really impressed, 100% recommend.
Willie was awesome! Professional, kind & totally transparent.
Malissa T.
05/05/2020 12:00:00 SA
Hello my renters had a problem with our old plumbing at the laundry pipe outlet.. Our regular plumber was not doing drain clogs during the Covid thing...So he recommended Pacific Drain and Plumbing. The receptionist was pleasant and efficient... and answered the PHONE! Also my renters said the Plumber that came to the house was great and was done in record time! Price was reasonable also for a clogged drain.. 99$. Thanks again.. I may have a new plumbing Co!! Appreciate all you do! Missy t.
Don M.
09/12/2019 12:00:00 SA
Guess it depends on what apple comes out of their big company barrel -- who gets sent out to your particular job. My elderly, trusting parents got rotten ones. Crew that arrived to quote on a fix for their plumbing problem said it would be several thousand dollars. No paperwork documenting this was offered. My own call to Pacific management seeking an explanation was not returned.
Acting on advice from elsewhere, a different plumber made a much simpler parts replacement, and it fixed the problem completely. Total cost: roughly 15% of Pacific's verbal-only estimate.
Andrea B.
04/05/2023 12:00:00 SA
Angel arrived on time, assessed my problem and proceeded to clear the drain in just a few minutes. The excellent service I received was so appreciated, I work from home, the interruption to my day was minimal. Angel was an absolute professional! Highly recommend! thank you for the excellent experience!
I very much appreciate their professionalism and they fixed our problem at our business. Satisfied with the service. Really enjoyed talking with Eddie. Eddie called back to check on us. Ryan set the appointment to suit our needs and they were here on time.
I am a big fan of Jerold! He arrived promptly this morning and explained the steps needed to be taken to find the source of our problem. After ruling out any plumbing issues Jerold steered me in the right direction to investigate our problem further. I am confident we are on the right track. I'll call Pacific Drain as needed in the future and ask for Jerold!
Ed Deetz has been fantastic!! Great customers service, responsive and knowledgeable. I would highly recommend them!!
Cynthia C.
04/03/2018 12:00:00 SA
I met with Chris this morning to give me a couple quotes for work on a condo association pool area that has endless complexities to it. He spent well over an hour with me explaining many aspects of plumbing and gas lines and how trees/roots interact with these aspects. He also kindly put his camera down one drain in the pool shower that I was worried to better understand and quickly gave me the information I needed. He really went above and beyond and was very generous and I really appreciated it. Will definitely use this company again.
Recently had Pacific Drain and Plumbing fix a leaking dishwasher hose for me. Scheduling was fast and easy, I think Rose helped me. The repair was also fast and efficient (I think it was Troy). I have also used the drain cleaning service (Jerold) which was also fast and efficient. And John A. put in a new water heater for me. Every experience has been first rate. I would certainly use them again without hesitation. (Hope I got all the names right.)
Aubrey G.
12/12/2018 12:00:00 SA
Brandon gave us a proposal on a property we are in escrow on. He got us our estimate and report in the same day and took time to discuss what he saw there. The company however did have to reschedule the job which was supposed to be done yesterday, which is why I'm giving a 4/5. I recognize this is the nature of the trade sometimes, but overall Brandon did a great job at responding to us and getting us what we needed while answering all our questions.
A huge shout out to Steven Ernst from Pacific Drain and Plumbing. One of our showers was not working properly, and we have company staying with us for several weeks. Steven realized that the problem was from lack of use and didn't charge us, problem solved! Way to go!
I'm only giving 2 stars because the tech who came out after hours to evaluate my issue was prompt, knowledgeable and very pleasant to deal with. After that the whole experience went totally off the rails. I had a backflow device at the street go bad that required shutting off the water to my entire property (which is quite large). I was told he couldn't fix it that night because it needed to be replaced and there was nowhere to get one at that hour, which I totally understand. He said someone would call in the morning with a price and he would come install it after that. Fine. Someone did call and wanted to send a different tech, also fine with me, although the first guy already knew exactly what was needed. When someone showed up he had no knowledge of anything that happened the night before and started from scratch. He quoted me an outrageous price for the part (this had happened before so I knew a ballpark figure). When I questioned it he got defensive and said, Order it from Amazon then, and started to walk away. I wasn't at all rude to him to deserve that kind of answer! Then he told me his price was justified because it would take six hours to do the work. Um, the guy the night before said it would take less than an hour. Heck, if I wanted to I could have done it myself, it really wasn't a big job. Anyway, I again questioned his pricing and he blew me off and said, Call someone else then, and left. I never call to make complaints, but I did this time and the person on the phone was very nice and tried to find some way to help me. However, she said a supervisor would call me back shortly and that never happened. The price I was quoted was $1,400. I got the work done by another licensed company within the hour of my call for $375 because they took the extra few minutes to determine it just needed some parts, not a replacement. In fact, he said, These things last forever that's why they make parts for it. Yeah, so there you go. Pacific has lost a 10+ year customer because they decided to rip off someone they think has money to burn because they live in a nice area.
OMG thank goodness Danny is an honest man! I'm feeling like some of that good Karma is coming back around because I just dodged a bullet. This is an old 1957 house and I expect to pay and pay and pay. What happened? He walked over, got his wrench, tightened the mainline and my lingering leak was fixed. Dang he's honest and we're SOOOOOO lame.
There's more...yeah my stupid toilet...also fixed in 2 minutes.
Prices....unbelievably fair! (Danny, you see what I did there?)
Thank you again Danny! You're the best and I am so glad I cancelled (although tacky) my appointment with the other company.
Sue V.
05/09/2022 12:00:00 SA
I'd like to give a shout out to my plumber this morning Jordan K. Who solved my current drain issues and answered my many questions. Unfortunately my house has had a number of plumbing issues. I've used a few different services but after finding Pacific Drain and Plumbing a few years back, they have become my go to. They are honest, quick, reliable, get to the root of the problem and perform good work. They are also super nice.
We had them come out to our home to a Szewire AC wasn't working. They got it up from working within 15 minutes however, they informed us they needed to replace all the air ducks in our house for $11,000-$15,000. We called another company in for less than $1000. They cleaned all the docs and repaired them and said that we were just being scammed by this company. I would not call them. They cannot be trusted.
KC P.
04/09/2022 12:00:00 SA
Andrew Snoozy showed up today and was a true professional. He looked at all our issues, made his assessment and provided recommendations. He wore booties to protect our floors and carpet. We are very pleased with the company and will continue to call them for any future issues.
House flooded, they helped, new water heater withing 2 hours, great service
Marcy M.
09/05/2023 12:00:00 SA
Technician looked thoroughly to find our drain pipes and was able to diagnose the problem.
These guys are great. I called last night for help with my clogged kitchen sink. They called back at 9 this morning and came over at 11 am. The problem was promptly fixed and I will be using them again!
Ren P.
09/01/2021 12:00:00 SA
Very very good experience. We called Pacific asking for a representative to come for a consult regarding the septic system on our property. We needed a professional evaluation on whether it might be cost effective to go through the process of hooking up to the Escondido City sewer system instead of upgrading our septic system. Pacific returned my initial call quickly and the rep, Branden was here the next day and on time. He was super knowledgeable and stepped us through what would be for a possible hook-up to City sewer hook and even a rough estimate on what it might cost us. We are so glad to be able to talk through our concerns and receive a professional opinion. We've used Pacific in the past and we'll continue using them. We feel like they are the experts in their field. Thank you Branden, very much appreciated
Rebecca Z.
09/08/2022 12:00:00 SA
I called this company in the morning since my client is really stressed out and desperately needed someone to come to the house and take a look the AC. They have a very young baby at home under this heat, they can't stay in the house without a AC. So they called me, I called this company. They were really nice and promised me they will come out in the afternoon between 1-5. And me and my client waited from 12-3, and I got a call saying they can't come anymore. It's already 3pm where can I get someone right now??? And my client is really angry, they send the mother and the baby to a hotel during the day. And now they may have to stay in there for the night. They could of told me earlier so I have time to find someone else. Or maybe someone can work after pass 5pm and we can pay a over time. But they decided not to keep their promise, and let down their clients. They said they can call my client and explain. Does that help? Very irresponsible!!!
Don't believe 5 star rating. This company rating should be negative! Do not do business with this company. They are fraudsters.
I called them on Thursday 8/24/23 for clogged main sewer line. They gave me appointment between 12-2pm. Brandon showed up at the place at 3:30 pm. He was very good in communication but unfortunately very dishonest. I had told the company earlier that day that another plumber had identified the problem to be the main sewer line but Brandon showed up not having proper equipment such as camera or hydrojet. He told me he felt the problem is within 200 feet down the sewer line and he could come back the next day with proper equipment on 8/25 to solve the issue. He told me the cost for hydrojet would be $2100.00. I was surprised of the way he was confident about his conclusion without having a camera! I asked him to try his snake since he did not have his camera. He asked for $369.00 charge before trying his 75 feet snake with the condition that he would reduce that money from$2100.00 if I go with their hydrojet the next day. I paid him the $369.00 and he claimed he tried the 75 feet snake but did not see any problems! He said he would get his equipment set for the early morning of the next day. I got a call from his company stating the crew would be there at 12-2pm despite his promise. I called Affordable Drains and pipes at 8am and explained the condition. They sent their crew at 10:30 am. Within 3 hours using the camera and hydrojet system they identified the problem at 58 feet! The charge was $800.00!
I am planning to make a legal complaints. T heir greed for more money not only cost me more money but also one day of not having services at the home.
Nancy D.
07/02/2019 12:00:00 SA
Needed a sewer clean out and received good service from a call at 11:30 am to completed service at 3:00 pm. Ed Ostini did a professional job and offered advice for future service.
Cheryl B.
10/06/2014 12:00:00 SA
Clearly they have many reviews for a reason. As a S.F. Realtor & someone who has very high expectations from contractors they over delivered which rarely happens! Ryan was upfront about his concerns with installing wall hung Ikea bath cabinets/vanities understandably....but he did the install & it turned out beautifully at a reasonable price. A 2nd estimate came in the day the job was being done (& we were on a tight deadline to complete this project) & a 3rd company turned down the job.....
PDS will be our go to plumbing company as a result!!
Zin F.
10/04/2016 12:00:00 SA
The technician Carlos called in advance and arrived on time as promised. Very professional, thorough, and courteous. Was very honest about what repairs needed to be done and did not attempt to suggest unnecessary work.
Richard R.
05/06/2018 12:00:00 SA
These guys are great! Carlos Cervantes was on the call and he did a fantastic job. We'll gladly give our business to these guys. Thanks
James G.
11/11/2019 12:00:00 SA
Had a clogged bathroom sink drain that had been 100% blocked for a couple days. Ed from Pacific Drain came through to the rescue on Veterans Day for us. Ed was quick, professional, and did a great job. Would recommend this company to anyone. Dispatcher (Ruby?) was also professional and gave accurate wait time quote.
Angela T.
06/01/2022 12:00:00 SA
I always used Pacific Drain over the years and received fast service from knowledgeable plumbers at a reasonable price. Beware. That is not longer the case. Pacific Drain has been bought out by Goettl. They arrived to perform a toilet repair and quoted $940. When I asked for a breakdown of the quote, i.e. parts and labor costs, they said they won't provide that to me, but took off $300. They are obviously employing predatory practices and will never get a single dollar from me going forward.
Thank you Pacific Drain and especially Willy - for clearing our old pipes and lifting a great burden off our shoulders!
We had called another company earlier in the day and were told 60 minutes and a rep would contact us- 3hours later - We relied on our YELP friends who led us to PACIFIC DRAIN- they were courteous, efficient and Willy came at the appointed time - He was friendly and most professional!
ALWAYS refer to YELP my friends.... these reviews will save you time and anxiety.....
Thank you Freddie and Jordan! As a new home owner, I was struggling to understand how the drainage system works on my property and whether the drains were clear of debris. My home is situated up against hillside so proper runoff is critical to keeping my home safe and dry.
Freddie and Jordan helped me assess the direction of water flow and exit points. This was a puzzle, but they were knowledgeable, resourceful, and persistent. They then jetted the drains to clear them from dirt and leaves, monitoring water pressure to ensure the integrity of my drains. Both men were very professional, thorough, and kind. Thank you!
Katherine B.
03/06/2019 12:00:00 SA
This place is amazing! I've had to emergency issues at my home and they were on it! From the phone call to schedule it and the time the tech was out there was about 2 hours. And to top it top it all off, everyone was so nice, friendly and helpful and the best prices ever.
I will never go anywhere else.
This Crew at Goettl (also known as Pacific Drain and Pipe) is the greatest bunch of professional plumbers we're ever had. Our facility had all of the cast iron pipe break down into flakes of rust over the 47 years we've been here. All of our pipe residing in our foundation had to be replaced by ABS (underground pipe) or relined with plastic in some less broken areas. The crew really attempted to do the job (which was massive) as efficiently as possible yet maintaining a clean environment. Being a dental office, we were very concerned about the overall dust that can occur when removing and replacing cement after the piping has been re-established. Josh (Our original estimator and Master plumber) worked with Sixto, Chad, Oscar, Saul, Wilber, Sergio and Juvenal to accomplish their work, even through weekends, in order to get us back on line with our patients as quickly as possible. Even the floor replacement crew that followed commented on the cleanliness and efficiently this crew represented. Our hats are off to this business and the way they addressed our large problem in such a professional matter.
Thanks,
Dr. Hurt and Staff
Last week, we found water stains on our garage ceiling and we immediately thought it was caused by a plumbing leak in the upstairs bathroom. Pacific Drain came out the same day we called and John checked everything and determined it wasn't a plumbing problem. We appreciate the speedy service, and more importantly, John's honesty. It's reassuring to know a business that has integrity and treats its customers well. AND he didn't charge us for the visit - we were impressed! We know they do good work, too, because last fall, we had a plumbing emergency related to our refrigerator during a kitchen restoration project. When we called Pacific Drain, again someone came out right away and fixed the problem, which allowed the restoration company to finish their job. The gentleman (can't remember his name) was professional and friendly. We highly recommend Pacific Drain, and we will call them again if we ever need their services!
Pacific Drain & Plumbing is simply the BEST! Their field supervisor Aaron Venzor is amazing! We called them immediately after my wedding ring had been accidentally flushed in the toilet. We were absolutely frantic. The dispatcher counseled us to shut of the water and took the time to explain what they planned to do. They scheduled a technician to come right out. Aaron Venzor promptly arrived and went to work with his camera. He was very patient, professional and extremely knowledgeable. I was in full panic mode afraid it was lost forever, but he managed to put us at ease in our time or crisis and explained everything as he went. He was everywhere including the roof, searching the pipes with his camera. We thought he was the nicest and most caring plumber we have ever worked with, you would have thought he was looking for his very own ring. He did excellent work, with pride and precision. It was not an easy job, but HE FOUND MY RING!!!! We would highly recommend Pacific Drain & Plumbing to anyone in need of exceptional and reliable service, from honest hard working guys at the top of their game. We will never use anyone else.
Thank you from the bottom of my heart Aaron & Kevin.
This is part of the bill from them for fixing something at our condo building. If any plumber tells you their work is good for only 30 days what do you think ?
Cindy W.
05/11/2020 12:00:00 SA
Our toilet backed up when I was washing a load of clothes. I called and they were able to come out within an hour. Ed was our plumber. He knew exactly what the problem was. Ed quickly washed out the back flow. He was very friendly and had the area looking cleaner than when he came. I highly recommend them and was so thankful that Ed was so professional.
Jonathan C.
11/12/2018 12:00:00 SA
Jerold came to replace two toilets in our apartment, everything went smoothly and he was efficient and professional. The price was reasonable and the whole process was relatively smooth. Unfortunately there was a mixup and the tech showed up Friday instead of Monday, but it didn't affect anything. This company seems to be a network of contracted plumbers/techs, just FYI. Not necessarily a bad thing.
A Sunday morning call to replace a bathroom sink valve that had deteriorated and needed to be replaced..
John Allen arrived a few hours after my initial call. He could not have been more pleasant, professional and knowledgeable.
He quickly removed and replaced my existing cheaper valves and replaced both with a higher quality and recommended valve.
This was achieved in a timely fashion and an acceptable cost.
Highly recommend this business to address any of your plumbing needs.
Thank you John!!
GREAT business. We have used their services quite a few times in the last 5 years. The customer service is WONDERFUL (Thank you Ana Theresa) and Willy is by far, the best, most professional, personable and friendly guy! They can definitely flush your problems down the drain! Top notch business!!
Had a sudden and unexpected slab leak in the kitchen and Goettl were able to answer the call in less than 24 hrs. Mike, the evaluator was knowledgeable and able to recommend the right job. Once we agreed on work, they were in the next day. The crew, Ricky, John, Anthony, Isaiah and Lupita were exceptionally efficient and professional! Thank you for the hard work and great job! Highly recommend the crew and Goettl for any plumbing needs!
John was amazing--super friendly, knowledgeable and professional. Highly recommend Pacific Drain and Plumbing
These guys are the best! They always make sure to take the time to properly think out all possible solutions before arriving at the best one. Kevin has always been especially good to me, and I can confidently refer my clients to him and not have to think twice about the service they will get. Highly recommend!
I have called Pacific Drain several times in the last year.
New garbage disposal, stopped up drain, leaking commode and
several other issues.
They are the best. Always on time, understand the issues involved,
clean up the mess and about all very nice.
Brittany in the office Willy AND Shawn in the field.
Such a pleasure to work with these folks
Ywacie Driver
Adam G.
02/06/2019 12:00:00 SA
Brandon came and did a thorough real estate inspection. He was professional, knowledgable, and did a good job explaining things. I have used this company a few times, and they are my first call when I have plumbing issues.
I needed a leak fixed at the main line, the pressure regulator replaced, and a faucet mounted on a hose bib. I got an estimate on Friday then called back to schedule the work on Monday 9-10 am. Monday 9-10 came and went so I called the office at 10:40 to find that my expected tech was on another call. At least the woman in the office apologized, and then said that a John would call in about an hour. Finally at 12:30 John Ritchie arrived and began work. Up til then I had been very pleased with the customer service, but was disappointed that no one had called me and told me the work would start about 3 hours late. My time is valuable too.
Anyway, John Ritchie quickly assessed the work to be done and dove in. I was impressed by his skill working with copper pipe, his obvious experience, and his recommendations for the installation. I also wanted a plastic canister (water conditioner) installed but after his assessment we agreed it was unreasonable to do so in that location with its copper piping - no problem. John installed the new pressure regulator - he found the old one had no O-rings and had threads stripped! - and adjusted the pressure to about 65 psi. He checked for leaks, cleaned up, and then we finished.
The next morning the water pressure seemed high so I put on my own gage and the pressure read 72 psi, way too high for our house. I adjusted the regulator back to a reasonable 56 psi, bled some water, rechecked, and now all seems good here. But I should not have had to do that.
In the end I did get my leak fixed, got a new faucet installed, and a new and reliable pressure regulator, now set perfectly.
I give John Ritchie 4 stars for his good work. I give the office a 3 for their failure to tell me my work would start hours later than stated.
We had a back up in two bathrooms .
I called Pacific Drain at 12:21pm.
Ed, returned my call at 1:34 pm and said he would arrive by
1:40 pm.
He cleared the sewer line quickly and had our two bathrooms operational
by 3:00 pm.
Ed is a true professional.
Pacific Drain was highly recommended by our regular plumber Nava Plumbing.
We have been using the services of Pacific Drain for 16 years.
Captain Jack, Oceanside
Important note: My original 5-star review was for Pacific Drain, not for Goettl. When Goettl bought Pacific they bought all their great reviews, which makes these overall ratings suspect.
Thinking we were calling Pacific Drain, we reached Goettl when we found water backing up in a shower and toilet. The plumber that came, James, said he tried to unclog the pipes but couldn't. We were charged $369 for his efforts that took about an hour, including an inspection of our pipes in the crawl space under our house. He said we'd need to replace the pipes under the house to remove the obstruction and noted that he found a small leak in the pipes.
We asked for an estimate and he called his supervisor who verbally quoted $8,000-$10,000 for the first section of pipe. But James explained that they couldn't guarantee it would solve the stoppage because it was not clear where the clog was. He recommending replacing a second section of pipe, as well, that would definately fix it. Total cost of replacing both sections was estimated at $12,000-$14,000.
I asked James if we could get a quote in writing before proceeding, and he said we'd get it by the end of the day. I thanked him and said I planned to get a second opinion. After 10 days I'm still waiting for their quote. They offered to send James back to discuss the estimate, but I asked that they send me the quote first.
I then called another plumber for a second opinion. He brough a more effective router and cleared the stoppage in about 30 minutes and charged $115. He also inspected our pipes and did not find a leak but also recommended that the pipes should eventually be replaced, but there was no urgency. The cost for both sections was $6,111 vs $14,000 for Goettl.
I see on other reviews that Michael A at Goettl often responds to unsatisfactory Yelp reviews. Instead of providing We appreciate your valuable feedback, but are disappointed to hear that we did not meet your expectations......., please answer these questions:
1. Why is it so difficult to provide a written quote after doing a detailed inspection with photos and quickly giving me an estimate range over the phone?
2. If you are taking over from Pacific Drain, why was a normal plumber able to unclog the drain but you could not? And do you think $369 is a fair price when you could not fix the problem?
**********Additional note************
Michael responded for Goettl and recommended I reach out to the local manager, which I have done.
About a week later I received a call and the manager agreed to a $369 refund.
Rachel S.
05/09/2018 12:00:00 SA
Ruby was wonderfully accommodating in scheduling around my schedule. Jason came and stayed until he completely cleared the line. Other companies have done half a*** jobs. That why always call Pacific Drain. They do it right the first time!
Service was good and prompt however I feel it was way overpriced and will not be calling on them again.
Roger B.
04/01/2017 12:00:00 SA
Bobby Leal, is the man!
He is honest, friendly, professional and goes the extra mile to win your business, not just for the job but for a life time!
Thanks Bobby. It is refreshing to find people like you....
Great same day service, on time and very friendly - Thanks Freddy & Alex for a great job.
John and franky were great working on my house. They did a great job keeping my house clean. 10/10 recommend
These guys are the most amazing plumbers in San Diego, bar none. They are always here when we need them. They took care of very large projects at my house and I am so thankful to have them in my network. I respect their honesty and how they are fair with their prices. A TOP NOTCH business!
Barb H.
05/07/2018 12:00:00 SA
Great company! I've had some horrendous experiences with the R...Rooter companies. Pacific Drain showed up on the day I called them, gave me a manageable window of time, called before coming, and solved my plumbing problem. Ed was super nice, and professional. I highly recommend this company, and will definitely use them again!!!
Xia H.
09/02/2020 12:00:00 SA
I had a problem toilet, that had been intermittently flushing poorly, draining slowly and weakly. I had plumbers from another company come out a year ago and snake it, without much improvement. Two different plumbers had advised me that I should consider getting a new toilet, since this one was more than 10 years old. I called Pacific Drain this week, and Ashiq came to my house. He was on time, masked for COVID safety, and very courteous. And, best of all, he figured out the problem and had it all fixed in less than an hour! He solved the mystery that had stumped several other plumbers, and I am delighted! The charge was very reasonable and I couldn't be happier! I highly recommend them!
My water filtration system was mildly leaking from the tank. The filtration company came out and told me the water pressure was getting too high affecting the tank and that I needed a thermal expansion tank attached to the hot water heater. So I called Pacific Drain and set an appointment. Very polite, professional, on time and equipped with the parts to do the job! Then it turns out the tech was someone I knew and he loves the company! So that makes it a great recommendation from within the company and outside for you and me the consumer!
Chris B.
05/05/2018 12:00:00 SA
I got a quote from them through Yelp. The drain specialist called to let me know he was available to come early. He was friendly and was able to resolve our problem very fast, despite a challenging/expensive stoppage for some rooter companies. I paid the same amount I was quoted from them through Yelp. It was much less than I paid for the same issue a few years ago from another well advertised company in the area.
Sadly, this review has been sitting in my queue waiting for me to finish since January....but better late than never.
We had to call Pacific drain for the 2nd time this year. We had an emergency situation when San Diego got the first big El Niño storm of 2016 in January. A few weeks before, we noticed some pooling in our drains but nothing that caused huge concern as it eventually went down, albeit slowly. We got new gardeners last year and it turns out that they were raking the dirt over the drains so over time, they became packed with debris.
A few weeks later when the heavy rains came, I looked out the window and noticed our entire backyard was flooded and on one side of the house, the water was up against the house. We kept watching it and the water kept rising and threatened to come into the house so my husband and I put on our rain gear and literally started sweeping the water out to the front of the house. It was working but after hours of doing this, we knew we couldn't keep it up. We needed professionals. After calling a few places, we came to the conclusion that we needed to have a jetter system come and push all the mud that was deep in the drains. Several companies didn't even have them available but Pacific Drain was the only one who not only had one but could come out that day.
The poor guy who came was working so hard in the pouring rain. We felt so bad, we kept bringing him warm cups of coffee. Thankfully after much hard work and efforts, the drains became unplugged and the yard began to drain. (whew)
Fast forward a few months later. As luck would have it, when we had a house full of guests, our kitchen drain and one our guest bathroom drains started to clog so we called Pacific Drains once again. They came and took care of business within 30 minutes. It was a simple clog but they were awesome to work with and we really appreciated all their hard work both times.
Pacific Drains is at the top of our list when we run into plumbing issues. Thank you so much for your great services!
Sandie S.
06/08/2023 12:00:00 SA
Just say No to Goettl. They tried to talk me into expensive work that was not needed. I have heard of two other women that have had similar experience with this company. A $800. job that cost her $3500. and they wanted to do $6000. Goettl bought out Pacific Drain that we had used. I just received an ad for Pacific Drain with a $50. gift card. I assume it is Goettl trying to get more business. Say no and find someone that has been honest and respected.
AMAZING! I just had major water damage so I called Pacific Drain come out to do a pressure test to make sure I had no other leaks before my contractors closed the walls. Travis Jakins was sent out to do the test. He walked the property with me and took a closer look at all the valves, faucets, washer /dryer lines, water heaters and exterior hose connections. This is perfect because as a new home owner these were things I wasn't fully aware of. He has a trained eye and I was pleased with his findings. I agreed to the recommendations and hired Pacific Drain to do the job.
He returned as scheduled with Doug and they began. The day went on and they were completely focused. At some point Doug left and Pepe stepped in. Now it's more like 5pm, which turned into 6pm, then 7pm, and they kept going! They showed so much care and dedication and stayed late till they addressed everything! WOW! I couldn't be more impressed and grateful for this!
They are professional, knowledgeable and dedicated. I'm so glad I went with Pacific Drain, they hire people who are an asset, and I know that's hard to find.
Thank you Travis, Doug and Pepe for all that you did. May you have favor everywhere you go! You guys are amazing!
Pacific Drain is not the same..Don't go with them They aren't the local business.they gouge customers Randy used to work there and service and price were great.PacificDrain wanted 6500 for an easy sewer pipe fix I got it done for 3000 and gladly gave the money to my local friends..
This place is predatory many articles in nextdoor neighbor confirm my experience...think twice before calling them I've been with Pacific drain since 1985. Now they rely on a name .
Cindy Z.
10/07/2020 12:00:00 SA
This review is for Willy. We really appreciate his service and his professionalism. My parents' toilets had been leaking and their water bill went up really high. They had these toilets for many many years. Willy was very honest and told us if we purchased toilets from Home Depot, we would end up saving money. So we ended up ordering two new toilets from HD and Willy showed up next day to install them. He was always courteous and quick in responding to my text messages. He earned our trust when he first showed up to diagnose the problem. Their installation charge is also very reasonable. Willy....thanks again, and we're excited to get these new toilets!!
MrMrsDarrkk S.
04/11/2016 12:00:00 SA
Troy Abbott from Pacific Drain and Plumbing demonstated quick and reliable service and was very accomidating from start to finish. He taylored the arrival time to fit our day and his professionalism was evenly paired with a friendly persona that made us feel that we had a friend working on our pipes, not an unknown plumber. He was quick to solve our dilemma and offered to clean up the mess WE created without question. Very satisfied with Mr. Troy.
Very happy with Travis. Did an awesome job. I can't complain, their prices are reasonable. Rene came and gave me a quote first and I am glad they did. Other companies didn't even bother to come by. Pacific Drain will be my go to plumbing company
We have used this company in the past but will no longer be using them. Had a problem with a water heater they installed four years ago.( corroded pipes causing a leak in the gas line.) they sent out a sales person vs a tech. The gentleman looked at the issue and immediately tried to up sell us on a tankless water heater.
A tankless water heater would not have fixed the problem. I called another company that came out and placed a new gas line in and new attachments. Pacific drain did not want to deal with the issue, they were more concerned about getting a BIG sale.
Polite people but don't be fooled, go with your gut instinct.
Mike L.
07/10/2020 12:00:00 SA
I wish I could give these guys more than five stars. I have no affiliation with this company but they are the best! My late uncle was a plumber for 30 years and he used this company also. Pacific drain helped my late father when he had problems with the drain at his house too. Nick at Pacific drain has helped me with drain clogs at my house for years and they are always on time, very clean, and they know what they are doing. They charge you a reasonable price WITHOUT up-selling you on anything you don't need. I trust these guts and you should too.
Good job but way too expensive hundred ninety bucks for one drain, on-time nice guys but twice as much as everyone else
This company came out to assess the problem on our air conditioning unit as it was not working. The assessment came back that we needed to replace our air ducts totallung between 11K and 15K in repairs. I called another company who came out and assessed and fixed it for $483. Warning!!! This company will try to take full advantage of you!!! I do not recommend using them at all!!! Call someone else! It's companies like this who give this biz a bad reputation!
I made an appointment in the afternoon and Pacific Drain was able to find someone come to my home within a few hours. Once Miguel the technician showed up, he was very helpful, informative and quick getting everything completed. The only thing I would suggest for reception to improve on would be to make sure they find out all the facts about questions customers have. For instance claiming that they're able to work on home fire extinguisher sprinkler systems, when they can not. Miguel's work superseded my expectations that I decided to keep the five start rating. Ask for Miguel and you won't be dissatisfied.
I was referred to Pacific Drain by another trusted plumber who was unable to fit me in. They dispatched Troy to my home to fix a leak in a ceiling. He found the leak and fixed it quickly. He is very pleasant and friendly. I am very satisfied with his work and Pacific Drain. I would absolutely call them again when I have a problem.
Thank you!
Pacific Drain did two jobs at two different houses for us today, a new faucet at Mom's and an unblocked drain at our house. Both men were efficient, tidy, prompt, and courteous. We always use Pacific Drain now. Highly recommend.
Ann C.
09/04/2022 12:00:00 SA
We had extensive root invasion in a deep drain pipe, thinking we would get it relined we called the local company our plumber recommended... we generally stay away from big national companies. We didn't realize they are now part of that larger company until they were here (Friday) for inspection, video etc. On Saturday a team came out to further assess the situation. Video showed damage beyond a lining; we decided to go with recommended replacement as only want to do that once, in a difficult location (required a 13' deep hole to access the pipes!!) The bid including a 25 year warrantee was high, but we expected it to be high. A crew came Monday morning and began work which involved at least 5 men for a very difficult situation.They finished and had restored the area by Thursday afternoon. We were very impressed as this was an unusually difficult replacement, we even wondered if it could be completed without a couple weeks and/or having to go through concrete slab (they did not)
Husband adds need to emphasize the very high quality and speed of the work and clean up. He's very impressed;
also to mention packing new pipe in salt to keep roots away.
Did an acceptable job. Worker was a little slow.
Edward M.
09/04/2018 12:00:00 SA
I was referred to Pacific Drain and Plumbing by a Realtor friend in Del Mar. Was blessed to get Brandon Wheeler to do a camera test on a vintage '80's waterfront home in the Coronado Cays. The sewer line access was a real challenge and Brandon made it happen for a thorough due diligence study, along with getting me estimates on recommended repairs from the home inspection. On time, knowledgeable, professional, and tech savvy, I would use him again with no hesitation.
We have used Pacific Drain & Plumbing a couple of times before (second floor pinhole pipe leak leading to living room ceiling near collapse and I forget what else...conventiently expunged from memory). We were impressed both (or more than two) times.
For this job, we needed to have the burner in our hard-scaped firepit replaced (sooty and the burner was seriously rusted out). Troy came in and sized-up the situation, gave us a quote, and told us when he'd be available for the job (I wanted a couple more estimates from other companies). The PD & P estimate was less than the others, and Troy actually KNEW how to do the job (some questionable questions from some handymen made ME question how their work would turn out!).
So I arranged a morning appointment. Ding-dong. Right on time. Troy and I strolled out to the backyard and took a look. We (together) worked out (successfully) a solution to a little snag, and Troy proceeded to knock out the job like a boss!
All told, the job was professionally accomplished in a polite and friendly manner. Great job and thanks, Troy and PD & P!
Julianne C.
10/09/2012 12:00:00 SA
I have been using Pacific Drain for years. Randy is the technician who has been servicing my house for as long as i can remember. He is great! Polite, friendly and accommodating. I appreciate having someone who has been here before and knows my house.
I liked that when i called their number, they have me in the computer and can tell me the last time they were out and what they did.
Pacific Drain isn't too expensive, it cost me 85 to have my kitchen drain unclogged and Randy was probably here for thirty mins from start to finish.
I highly recommend them, ask for Randy!!
Andrew S.
03/06/2023 12:00:00 SA
They advertise that they'll clean any drain for $80. That is a lie. My toilet was running slow so I thought I'd have them do the $80 service. They looked at the toilet and said they would need to use an auger and that would be $203. They used it for ten minutes and it didn't work. They then wanted to charge over $1000 to put in a new toilet. I went to Home Depot and got one for $99 and installed it in 15 minutes.
I will never use them again. Total rip off!!
Cindy S.
10/10/2015 12:00:00 SA
We recently had a drain crisis and our contractor recommended Pacific Drain. We called and Ed came out very quickly. He was professional, up front with the cost of the job and cleaned everything with excellence. We couldn't have been happier with their service. We highly recommend this company.
Great service and efficient. Nick came out with his partner and got the job done within 15 minutes. Great prices as well! I will recommend them to all my family and friends.
Kimberly R.
02/07/2018 12:00:00 SA
Not sure where all these glowing reviews are coming from. I even saw one that says this is a family owned business? What? No.This is an exchange that farms your call out to whatever plumber they can find. I saw other reviews listing prices they paid for late night emergencies. Completely fictional. I'm assuming a lot of what we're seeing here are paid reviews, because they are definitely not based on the reality of this place.
We had a late night emergency with 2 clogged toilets and sewage water rising into our bathrooms through our showers.
I talked to a lovely woman at the answering service, and I did receive a call back very quickly, but the plumber who called me back was calling from a city rather far away (the website lists their office address as in my city, so I would assume they have plumbers within a reasonable commute distance, but apparently not). This guy was very sketchy. He quoted me nearly $400 dollars for the visit and said since two back-to-back bathrooms were effected it would be another 90.
WHAT? If the two bathrooms are back to back, obviously the clog is a single source. You snake the main line. The number of toilets effected is irrelevant.
He then started intimating that if our trap wasn't exposed, it could cost quite a bit more. I have no idea where my trap is or could be, but I assume it's as normal as any other house? I could hear the dollar signs on his mental cash register dinging away as he was thinking of all the other ways he could hike up the price.
Granted, this was an after hours call (before midnight, but definitely late) and I would expect to pay a higher fee, but $500+ to clear a clog? I politely extricated myself from the call, declining the service. Called another plumber.
2 stars for the politeness of the operator and how quickly the plumber responded to the call, but the extortion-like prices are untenable. If you claim to be a 24-hour plumber you can't charge extreme inconvenience fees for being called after normal business hours. Your normal hours are 24/day.
Quick, friendly, super reasonably priced and honest. Can't say enough about the people who deal with our crap (very literal for our old house).
Jordan was very honest, professional and all-around wonderful. I would highly recommend him and Pacific Drain and Plumbing if you want to get the job done accurately on the first call. Reliable and trustworthy!
Kevin H.
03/11/2019 12:00:00 SA
Had two critical drains, one on an upstairs deck and another on a downstairs patio, that had been totally blocked and were causing flooding. Regular plumber service with a snake failed to clear one drain and barely serviced another. The Pacific Drain team told me about jetter service and were very honest and patient up front about the costs, pro's and con's of such service. Their service was professional, timely and efficient. Both drains were completely cleared with the jetter. And the serviceman as well as the office staff were very professional and helpful. Highly recommend Pacific Drain and Plumbing. If you have a tough-to-clear drain, these are your people to call.
Deborah B.
11/03/2018 12:00:00 SA
We had Pacific Drain and Plumbing replace a water heater recently. The 2 installers were very professional and did a great job. They also cleaned up the area very well before they left.
Karen B.
07/09/2018 12:00:00 SA
I had a evening emergency. Called Pacific Drain and a technician was sent out within a couple of hours. Jerald arrived and could not have been more polite and professional. He explained everything we needed and gave an estimate. He capped off the leak, returned the following day and did the work. I was completely happy with every aspect of their service. Jerald was very efficient in his work. I will definitely call them for any further plumbing needs.
I've been suffering though a flooded backyard for several rainy seasons because landscape drainage people I've had out either were incompetent or wanted to replace my system without even knowing where the problem laid. I guess it was my own fault for not being a good Yelp keyword searcher and finding Pacific Drain & Plumbing earlier... they were recommended on the Nextdoor on-line forum for my neighborhood.
When Daylon arrived, I recognized immediately that I wouldn't have to drop hints about being a golden elite on Yelp. He listened to my description of the issue, asked the right questions, and set about work in the most logical manner. Thinking I had a root problem, I had booked two hours of hydro-jetting for $325 with use of the pipe camera being $100 extra. He elected to use the camera without charge because it would make his job easier. Within minutes he'd located a blockage and flushed it out, first setting up a shop vac to keep muddy water from coursing past the neighbors' homes to the sewer drain. Since that wasn't the total solution to my problem, he began the same process at the next drain access. He worked for another hour with the camera, hydro-jet, and snake to pinpoint the disruption in the line, figure out the cause, rectify it, and check the line 50 feet in the opposite direction.
It turns out that I have a collapsed pipe, and he flagged and told me exactly where and how deep to dig, what materials to buy, and offered a prorated visit with the less expensive snake if needed. If there's one thing I hate it's incompetency and up-selling (ok, two things), so I really appreciated that Daylon took the time and effort to figure out my 2-3 year old problem, and tried to save me money too. Plus, he has a very pleasant demeanor, so I wouldn't mind working with him again though I trust his diagnosis so thoroughly that I'm sure we won't be needing him back on this issue!
I had wet drywall issues beside my shower and was very concerned. Village Park neighborhood recommended Pacific Drain so I called right away. They were able to get someone out the next day. John Allen was totally great. Very professional and courteous explaining everything he was doing. He could not see any reason for the wetness so proceeded to test the actual shower glass enclosure. YES he resolved the problem it was the sealing around the glass door. He didn't want to cut the drywall but I insisted just to make sure there was nothing else. There were no other issues but he thoroughly cleaned everything up and I can actually say it was a pleasure. I will definitely used them again for any issues I have. Thank you John
PR & P just recently replaced a single hot water feed to one unit and now other units have a somewhat complex procedure to get the hot water on:
1. Turn on all hot water faucet on an wait.
2. Just wait for the hot water to come on.
3. Try listening to other unit using their hot water then immediately use your hot water unless it's the bathroom basin faucet which is almost completely useless in standalone.
Shawn was the one who replaced that single HW feed and although he came back out to see why the HW issue was he simply said basically he didn't know why? I emailed him that the HW situation is unacceptable but they simply don't care. The cost: $4100.00. Just completely unacceptable conditions of the hot water availability.
Had Brandon out for another sewer scope today here in La Jolla! I appreciated Brandon's candor, knowledge and expert advice! Sewer lines look good and great to know we have the expertise behind this home purchase! Thanks again
Kelsey R.
08/01/2019 12:00:00 SA
We have been so pleased with our experiences with Pacific Drain! They've had to come to our rental four times (yes, we're so lucky) in the past month or so and each time has been so pleasant. They are professional, efficient and respectful of our time and our home. They diagnosed our issue correctly and we're hoping we won't need to call them in the middle of the night again! (That's when plumbing problems love to rear their ugly heads huh?) Cheers to Pacific Drain!
I always call Pacific Drain when I need plumbing work. I had a water heater that was leaking and Pacific Drain had plumbers out to my place within an hour of my call. John and Miguel removed and replaced the water heater in the time estimated. They were friendly and professional.
Carolyn B.
04/07/2023 12:00:00 SA
A large trash truck drive over and broke my main water line leaving me with a water spout 30-50 feet in the air. Goettl was the plumber I chose and I was not disappointed. In fact - I was AMAZED. The care, knowledge and expertise these three technicians (Angel, Frankie and Ozzie) showed was unprecedented!! The job took the better part of a day and they were there - not only fixing the break but making sure there was no further damage. They left me confident and assured that all was well.
Please use Goettle Plumbing (Heating and Air). You will be glad you did!!!! Thank you!!
Eddie and Alex were just Awesome. They were professional, worked hard to solve my problems, and did not give up. I highly recommend these guys for all your piping issues.
I am a customer for life!!
These guys were great! We've used them for years and they are always fast, efficient, and affordable. We hadn't had the need for them for a while, but just yesterday the drains plugged up. I made the call midday, by 1:30 they were at the house, and by 2:30 the problem was solved! Don't hesitate...call them today!
Way over priced. A lot of upselling. Got the work done for a fraction of the price. Will not call again.
We needed to have two bathroom faucets replaced. They were a difficult model to install (Hansgrohe). Dustin stayed with it until he got it right. I appreciated that he called each time when he was on his way so I knew when to expect him. He kept the work area clean.
I have called out Pacific Drain and Plumbing several times and each time that have fixed the problem timely.
Brandon has been especially helpful in advising me and guiding me through the issues. Thank you!
Cheryl Horn
Angel was a pleasure to work with. He was able to clear the clogged in our shower drain. I recommend him/ the company.
Angel was polite, friendly and most importantly cleared the clog in our toilet line, without having to remove the toilet ($$$). The auger didn't work so he tried a couple more things and ended up saving me over $400.
Nicholas M.
12/01/2015 12:00:00 SA
Quick, affordable service. Randy's really friendly and knew exactly what to do without any extra hassle. Would definitely recommend Pacific Drain & Plumbing. They're on call 24/7 but charge overtime costs starting around 4 or 5, according to the receptionist, so just wait until morning unless you've got water shooting everywhere.
Brandon did our sewer inspection for a home purchase and he was great! He was on time, professional and knowledgeable. After some bad experiences with a different company, this was a breath of fresh air! We recurved our flash drive with footage of inspection, report and estimate for services within an hour of service. Would highly recommend them.
Hari P.
05/02/2019 12:00:00 SA
If your looking for a plumber CALL THESE GUYS!! Worked with Ryan and Team recently for our businesses. Great team work, very details oriented with knowledgeable staff. Showed up on time, was very professional, double checked his work before he left. Highly recommend this company!
Janice S.
06/06/2019 12:00:00 SA
Had a clog and Pacific Drain had a plumber at my house in 2 hours. The plumber's name was Ed and he was fast, courteous and left the area he was working in clean and neat! Highly recommend!!
David O.
07/12/2016 12:00:00 SA
I recently took off my old toilet and was going to install a new one, but found that the old cast iron flange was broken right where the toilet bolt needed to be attached. I called Pacific Drain and Plumbing because I have used them twice in the past and they were the cheapest - see more below for those two other experiences.
Troy and Travis came out yesterday late in the day and took a look at the problem. They discussed, came up with a fair price, and started the work even though it was after 6pm so we would have a 2nd working toilet for our family of 8. They were efficient, came up with a great solution, and implemented quickly. I installed my new toilet right after they left and we are all set.
Previous time we hired Pacific was for a sink clog. I could not get my snake down a tricky intersection of drain pipe and so I called around to get prices. They were slightly cheaper than 4 other companies with great Yelp reviews and were able to come out quickly. Problem solved and we have not had any other problems with that sink drain clogging. We did have a very slow leak at one of the drain connections after the plumber left, but I tightened it a bit and solved that issue.
The first time I called Pacific was for a bath tub install, a shower install, both valves installation, and two toilet valves installed/moved. Their price was way lower than two other quotes I got. I had them come out and put everything in and was very happy with the results, saving myself over $1000 by not taking the first quote I got.
I was having an unexplained problem with my toilet not flushing properly and it was a mystery that went unidentified through a few visits, But persistence and continued investigation uncovered the cause. Unfortunately, it required an excavation project in my guest bathroom, not something you really want to experience, but the Pacific Drain Team made the process unbelievably smooth. A complete excavation, removal of the blocked drain section, replacement of the drain pipe, restoring the hole in the floor to ready condition so my flooring guy could come in the next day and the work site was left as clean as when the two man team arrived in the morning. Very thorough, conscientious and professional throughout the process.
I want to thank Bobby, Ed, Oscar and the crew for a job well done.
Merry Christmas
Had a drain clog I was not able to fix myself. It was taken care of promptly and efficiently. Good crew
Most HIGHLY recommended! These are our go to guys when it comes to anything plumbing related. We have used them several times, and they always exceed our expectations. If only every company were even 75% as good and reliable! The quality of their employees is remarkable, especially Bob Burger! He is a jewel, and would be welcome here even if we didn't need plumbing services! Thank you Bob, for your fine work today!
I am really happy with the service I received. We called today and were able to be seen right away. Troy was wonderful! Great personality, super friendly and fixed my garbage disposal quickly. He really knows what he's doing. Will definitely want to use him for any future plumbing issues!
Ed Deetz is fabulous! Thorough, professional and on time. It was a tricky job and his decades of experience shined through with every detail and his follow up was perfect! I have used Pacific Drain for years and as a real estate agent its important to have a reliable and trustworthy company and every plumber at Pacific Drain that I have used has been great. They truly hire the best plumbers to work for them.
Celly C.
12/09/2016 12:00:00 SA
Their follow through is bad.
Called in an emergency on Saturday about 11:00 AM, spoke with their non-empathetic office whose only concern was how they were getting paid, unconcerned with the black sludge coming out of my drain. They were very reluctant to book a service call even after I told them I would be handling the bill. 2:00 PM rolls around I haven't heard back from anyone, so I decide to call back. Went through the call again as if they never heard from me they refused to book a call because of payment, I advised them AGAIN that I would be paying out of pocket and just send someone over. I finally got a call from their on-call technician who was understandably busy on a Sunday afternoon. He showed up around 4:30 and began to work on the drain (4 stars for him) but was unsuccessful in clearing it. The on-call technician let me know we would be hearing back from the office first thing Monday morning to schedule an appointment.
Well, Monday morning came around and I had not heard from anyone. I called about 12:00 PM to find out what the status was and of course the office sounded as if they didn't know who I was or that their technician was at my house the day before. I asked why nobody had called me and was told they were going through their weekend calls and I would eventually have gotten a call (must have been hundreds of calls over the weekend). The plumber finally showed up late in the afternoon and was able to clear the line (5 stars for him).
I'm fairly certain if I hadn't stayed on these folks and made the follow up calls, I would have never heard back from them.
Taylor S.
01/07/2016 12:00:00 SA
I found Pacific Drain on Angie's List. Called them to get various plumbing work done at the house I just moved into. They were quick to fit me in around the busy holiday time. New York Bobby was very helpful and honest. Being a first time homeowner he even took a quick look around the house for plumbing problem areas and recommended fixes without pressuring or using sales tactics in the slightest. It was just more of an FYI. I was so pleased with Bobby's work I requested him specifically when I called Pacific Drain at a later date to do some plumbing related to a remodel.
I am in the process of buying a house and Brandon did a sewer line inspection for us. He was very thorough and found some issues that we addressed with the sellers. He oversaw and audited the work the sellers completed and saved us thousands of dollars and a lot of headaches down the road. He went the extra mile of returning to the property several times to ensure the work was completed correctly. He went above and beyond the normal call of duty and i will definitely use him and this company again in the future if the need arises.
These guys are the best. Very professional and they do quality work. Isaiah came out and installed 3 copper stub-outs for me and even allowed me to ask him a whole bunch of questions while he worked, educating me in the process. The office staff is also very courteous and professional. Thanks to Roy, Billy and Isaiah for taking care of the job. I will have them back out to install some other fixtures in the future.
I had a camera inspection done as a part of my inspection process on a home that I am interested in buying. Brandon did a fantastic job, was on time and went above and beyond to help me understand the condition of my sewer line. I highly recommend Brandon and Pacific drain!
Pacific Drain sent Ed O. out to look at a back up in my mother's home today. He identified a clean out, set up his equipment, cleared the stoppage and tested the flow and all in a matter of a half hour or less. I was very impressed with his courteous and professional mannerisms.
Ronnie D.
11/03/2020 12:00:00 SA
We recently bought a 1960's home and when testing out the washer 30 minutes in the standing drain pipe started shooting out water and filled out garage with water. I called Pacific Drain and Plumbing the following morning and they were able to get someone out here that same morning.
They sent over Soulath. Very friendly, helpful, and professional person. They ended up clearing the drain pipe. I asked him a few questions about the plumbing in general and things I should look out for and as well asking about my overall water pressure in our new home. I was very satisfied with his service, how he handled the issue with our home, and was very understanding of our limited knowledge about plumbing and took the time to explain to me concepts I didn't understand to make me feel more comfortable.
Will definitely use these folks for our future plumbing needs.
FYI. We contacted them previously for an estimate for a waterline for our fridge and they sent Eli. He as well was friendly, informative, helpful, and very professional. I wanted to note this experience to demonstrate the consistency in the service they provide.
Love Randy! He was on time, very knowledgeable, patient and courteous. I will request him anytime I need my drains unclogged!!!
These guys are the best around. Not only will they fix it right but they will educate you along the way.
We ran into a bit of an issue on a Saturday when a corroded hose bib broke off the wall. After calling several plumbers from yelp, both local and countywide, and being quoted 5-6 hour windows for arrival, I came across Pacific Drain & Plumbing. Steven was at my house within 30 minute and 10 minutes later my missing bib was replaced. I now have a new go-to plumber.
Called Pacific Drain after being referred by another plumber that didn't do the job I required. Robert came out on time. Was friendly, knowledgeable and professional. Got the drain unclogged in record time with no damage whatsoever to the pipes. . He had to climb on the roof to get to the vent but it was the safest way to get the job done. They were affordable and honest. I wouldn't hesitate to use them again and refer them to my friends. And Robert was awesome!
Great company with great service and work. I have been working with Pacific Drain/Arrow Pipeline for several years. I am a real estate agent and many times during the escrow period, an inspection is required for the sewer line. Brandon Wheeler is their field expert in sewer camera inspections. He provides quick service and is trustworthy, knowledgeable and fair in their pricing. I have also recommended their repair services to my clients and their work has always been top notch.
Margaret G.
11/07/2018 12:00:00 SA
I had a professional service done by Pacific Drain. The technician Willy was knowledgeable and has great customer service. I will continue service with them.
Margaret G.
David C.
11/05/2016 12:00:00 SA
The other day I was trying to fix my shower. Of course I broke the valve in the process. I turned to Yelp and called a different plumber than Pacific Drain & plumbing.
Here is where it gets good. While I was waiting for the plumber I left to go to the store. As I was driving down the street I saw a Pacific Drain & Plumbing truck and worker. I pulled over and asked for help. Rene happend to be leaving that job and asked where I lived. We went back to my house. Rene looked at my problem and called it in. He had an awesome gentleman named Skylar come over (same day, within an hour) to repair what I broke.
I could not believe the service. Both Rene and Skylar understood I had no water and sprung into action to help me. I've never used a plumber before, and I have no comparison. However I can say this, I felt the pricing was fair and honest. If I ever need a plumber I will only use these guys.
Thank you very much for your help and speed. I appreciate everything Skylar and Rene did for me.
David
Kelley S.
01/07/2016 12:00:00 SA
Pacific Drain to the rescue AGAIN! This is the third time they have been to my house over the last two years and each specialist has been as helpful as the last. NY BOBBY was no exception. He took his time! Problem solved from my woman's description of what was wrong and the noises being heard. He said I can try this and this...and long behold it worked. He had the parts in his truck he needed to fix my valve immediately. He could not have been kinder and more helpful. He even called my husband to make sure he looked at everything that needed to be done. Pacific Drain has not disappointed our family yet and I call them every time I need a plumber and recommend them to anyone who asks. THANK YOU NY BOBBY! I am sure our paths will cross again! From a Loyal Customer in Encinitas!
I had a leak under my sink every time the dishwasher turned on. Pacific Drain & Plumbing was the first company to call me back, excellent customer service with scheduling, confirming. They showed up when they said they would, and fixed my leak within 15 minutes. This is the only company I am aware of that does NOT charge you a penny if they don't fix your repair. John was super friendly, polite, knowledgeable and ethical. Without at doubt, I am definitely using this company again!!!
Well, I started out getting a tub drain cleared and after that decided to re-line the main drain before the old cast iron pipes gave way and would require jackhammering and digging under the slab in the bedroom to replace it. Unfortunately, when Goettl came to re-line, they found the bathroom vanity branch had broken and so, though I avoided having the bedroom dug up, the bathroom needed to be ...and so it began. They dug up the kitchen next and then the sunroom/laundry. As long as I had the floors dug, I decided to have the incoming water re-piped thru the attic. It took 10 full days (one week (if I remember correctly without a toilet cause its a one bathroom) to finish a very difficult, exhausting job.
So...I have to say if the digging team (Roberto, Saul, Sixto, Oscar, Andres and Del Mar) had not been so ABSOLUTELY polite and helpful in every way and explained every job they were doing, and cleaned up each day the best they could, I think I would have been in tears from the stress. But they were Excellent. The install team was only here for one day so I did not have as much interaction with them. Goettl was not the cheapest in the estimates I got (at least for the pipe re-line), but I am glad I chose them because they do know what they are doing and have some fantastic workers.
The office workers are also very nice and efficient and I love the happy, happy, happy message. The warranty is: material 25 years and labor 5 years. They are licensed and insured. At the end, there was a couple of minor leaks from a valve that was not tightened all the way and toilet nuts and bolts that were loosened from moving but they sent someone out immediately. The only kind of sad thing was the water pressure in the tub (they put a new faucet) was low and I did not understand why so they sent someone out who said he raised the pressure but he didnt and then Goettle charged me $89. They did finally send another person who did raise the pressure. I asked for the money back, but they never replied. But now all pipes and drains are working great and I am having the drywall repaired from the incoming water repiping.
Capt S.
04/05/2014 12:00:00 SA
I have a couple homes to deal with. Haven't any problems in awhile. Get a call from a Tennant saying stuff is coming up in tub showers sinks. Oh crap, literally.haha now after I called on BOSTON DAVE AGAIN. He answered the call and was there that day. He went over and beyond, but while he's doing his thing to get stuff going again he had me laughing do hard I forgot why he was there. Before I knew it he was packed up handed me the bill and it was less than I expected. He drove away and I was still laughing. Thanks BOSTON DAVE/PACIFIC DRAIN/ARROW PLUMBING. When I move to my home in Cabo I'm taking him with me. Hahaha I'm still laughing.
Jessica C.
09/06/2017 12:00:00 SA
I am a property manager in San Diego and I called Pacific Drain & Flood when a toilet at one of my units had started leaking. They dispatched a technician, Troy, in a very timely manner that same day! Troy called me and walked me through the problem in terms I could understand (not plumber talk) and made sure I knew how to relate the issue back to the owner. He sent me photos of the problem and had it solved in no time! I have been using Pacific Drain & Plumbing for a while now, and will keep on doing so! Many thanks to Troy and the team over at Pacific Drain & Plumbing!!!
John Ritchie is awesome! Silly us - we called asking about two toilets that needed repairing. Then when John arrived, we remembered 3 sink drains that needed repairing. Then we thought, why don't we ask about replacing that old kitchen faucet?!? John was very nice and friendly, and spent a few hours happily working to tackle everything. Thank you John and Pacific Drain and Plumbing!
Darshan K.
09/03/2022 12:00:00 SA
I called them as an emergency to clean my kitchen drains and the guy who came told me it would cost 2500$.Dollars as it was a lot of work . I was shocked.
I spoke to my husband and had my personal plumber take a lookout.He did the task in 80/$.Please be careful if you hire them.
This Saturday we needed a plumber to fix the shower in our master bathroom. We had seen amazing reviews on our community website, Nextdoor. We contacted Pacific Drain & Plumbing and w/n 30 minutes or so we had received a call from one of the technician's. The technician that came to our home was Dustin M., he was professional, pleasant, and respectful and did an amazing job. The pricing was reasonable and fair. I also was exceptionally pleased with Dustin M. being considerate and understanding that we have cats. Dustin M. was extremely cautious and aware when going in and out of our home. :) This is a HUGE quality I appreciate. I have referred Pacific Drain & Pluming to our close friends and also mention the company and referenced Dustin M. to our realtor's that may be in need of an honest and dependable plumbing company.
I don't know why others had a complaint about this firm. I called in the afternoon and was given a 3 hour window for an appointment the next morning (not an emergency) and they called first thing from the office just after 9 AM to let me know approximate time of arrival. Then the tech called to let me know when he was 10 minutes away.
Bobby L. arrived to assist us. He was great. Clean, friendly, knowledgeable, and thorough. The price was EXACTLY what they had estimated, (we didn't have any complications).
I found their service timely, professional and courteous all the way through the interaction - from the lovely woman who answered the phone and took the call - to the man who called to let me know the timeline in the morning, to the tech who came to do the work.
I would call them again in a heartbeat and refer them to whomever asked for service. Thank you Pacific Drain & Plumbing.
Cherrie G.
10/05/2015 12:00:00 SA
I contacted Pacific Drain and they had Troy Abbott out to my house within the hour. Troy was great! Personable, knew what he was doing!
Needed a water pressure regulator added to our old house (Circa 1920). Jerold was the plumber who came to do the work and in no time (30-40 mins.) had us back up and running. Called prior to arriving, gave us an ETA and was here just as promised. A bit on the pricey side ($325 for a 1 regulator) but the quality of service and installation made the $$ acceptable. Pacific Drain & Plumbing is our go to firm whenever we need their expertise. The only reason 4 out of 5 STARS is cost.
Carlos showed up for our scheduled appointment on time, after having called ahead to confirm. He was efficient, pleasant and fixed our kitchen leak quickly at a fair price. We will definitely call them again for future plumbing needs.
Caitlin H.
07/01/2016 12:00:00 SA
Very happy with Travis & Bobby's services today. They were on time, friendly and fast and efficient. They originally told me the job would be more invasive into the wall but found a way to avoid having to take my shower out and fixed my leaking problem. The original quote they gave was significantly less because they found a better solution! So happy that I went with this company instead of others. It didn't hurt that they were also good looking...just saying...
Donald also did work on my grandpas house in Santee a few months ago and did an excellent job.
I had a backup in the line to my septic system, my regular plumber couldn't get it clear, I was referred to Pacific Drain by JJ Septic and called them in the early am, leaving a message with the answering service. I received a prompt call back and was scheduled for 9 am to 1 pm. Ed, my technician, showed up at 9 am, unplugged the line, and plunged the clogged up shower drain. Great customer service.
Sharon W.
04/02/2014 12:00:00 SA
Boston Dave has been my plumber for years! His expertise and customer service are the absolute best. I've used his service at two homes and at work. He has helped us out on more than a few jams. New line installation, backed up drains, copper pipe repairs, hot water heater exchange, ... He does it all! And best of all, he does it with integrity. I constantly recommend him as the go-to guy.
Dave L.
05/07/2016 12:00:00 SA
Came home and found water dripping from our ceiling! Called 2 other places but no answer. A nice receptionist answered with Pacific Drain and said someone would be with me right away with a quote, but because it was the weekend they don't offer free quotes. Storm called about 2 minutes later, said he was close and could stop by and give me a free estimate, even though it was the weekend. He was here, diagnosed the problem, gave me great advice. He was an expert worker, did a great job, and gave me great next steps to save money with drying my ceiling and fixing it with drywall. Highly recommend Storm, would use him again in a heartbeat.
KC B.
10/03/2017 12:00:00 SA
I had seen the great reviews on Yelp for Pacific Drain & Plumbing and so decided to give them a try. They were fantastic! Troy came out today and was quickly able to address my concerns. He was very knowledgeable and thorough! He took the time that was needed, answered all of my questions, explained everything and gave me some good tips for the future. The office even called a few hours later to see how things went. I will definitely be calling them again!
Colleen K.
01/03/2017 12:00:00 SA
Dustin was timely and efficient. He even helped clean up ants in my bathroom. He repaired a couple of faucets, a toilet and hose bib. He left his work area clean and was very friendly. I have used Pacific Drain in the past and will continue to call for all plumbing and drain needs.
Lauren I.
08/03/2023 12:00:00 SA
Goettl : this is about Austin L. He is prompt and reliable . He is professional , courteous, and very knowledgeable of his hvac systems ! So wonderful to have a knowledgeable and professional with the experience and expertise backing all that up ! So happy he was here to install a junction box that was needed ! Good company and I have been a customer for years and Austin is great ! Thank you Austin ( and thanks to Jason , andrew Sarmon and Dante for their kind assistance too ). All great .
Austin knows his craft well !!! Feel the confidence and get the right person for your job and that his Austin . Thank you !
LSI
Troy and John provided excellent service on a Sunday morning when the main pipe feeding my house broke at a weak point just after the water meter. Their response to my phone call was timely and they arrived as fast as possible from their respective locations. They figured out the problem and how to fix it, returned to the shop for the parts, came back and fixed it fast. For the magnitude of this problem and considering the emergency nature of it, I was very happy with their service and dedication. I plan to call Troy and John for future plumbing needs.
Anna E.
01/06/2018 12:00:00 SA
We got the refund adjustment that company promised.
Glad they understood our concern and reached out to us to fix the issue.
Thank you!
Ed was great to work with...straightforward, considerate and pleasant. Even with a delay because of an emergency, he honored a time restriction and the job was finished on time.
What a wonderful experience working with Ed and Steven! We needed a complete overhaul in our kitchen plumbing due to a variety of issues. They were able to put in reverse osmosis system, get hot water to our sink, install two dishwashers, and a new faucet for us! Steven is what I would call a professional plumber and Ed's customer service was top notch.
Stephanie V.
10/11/2017 12:00:00 SA
We had the pleasure of working with Nick and Casey. We had the best experience ever and if we could leave more than 5 stars, we would! My husband was gone for a few days when our toilet started leaking and they were able to make it out right away to help a clueless girl out! Great professionalism and communication. We definitely recommend this company!
Katiana J.
10/05/2016 12:00:00 SA
We had a major pipe repair and Pacific Drain did an outstanding job. Roberto, Cristian, and Carlos were so attentive to keep things as clean as possible up to the very end. Would highly recommend !
Monica M.
04/12/2016 12:00:00 SA
Wow! I am so impressed with this Company. Super professional and a great value. Jerrod A. was our technician and gets an A+ all around - excellent quality and customer service. Thank you so much.
We've hired Pacific Drain & Plumbing multiple times to do sewer camera inspections on homes in Santaluz, Rancho Santa Fe, and the Meadows Del Mar. It's an added layer of buyer confidence when there is no blockage found, or a non intrusive repair for the seller if there is attention needed. We were impressed with their customer service, invoicing, and time frames as there usually isn't much flexibility in a short escrow.
We called Pacific to fix our waterheater line after it flooded the living room. We requested Danny because he had been recommended by a friend. He always does a great job, and we never have to worry about checking on him. We have had him out again to fix a hookup that was damaged by some construction workers.
We needed a new hot water heater installed and were considering a tankless vs tank. Eli came out right away and answered all of our questions without trying to sell us one way or the other. We decided on the tankless hot water heater and needed to get it done quickly so other work could get done over the weekend. Eli finished up another job Friday afternoon and came right over. He worked until 9pm to get the job done. I've used pacific drain & plumbing for all of my recent plumbing work from clogged drains to installing a new hot water heater. These guys are courteous, professional, fast and very competitively priced. I won't use anyone else.
Some people are just in it for the money, and some are in it to actually help their customers. Kevin Post and his team at Pacific are definitely the latter. They have integrity and experience, and do business the right way. Great service, fair prices, honest estimates, and second-to-none knowledge/capabilities. Call these guys -- you won't be disappointed!
My family will always use this company for our plumbing needs! We have had multiple houses and every time we've had any issue the crew at Pacific Drain and Plumbing were there in no time. This morning I called because my garbage disposal was spitting up all sorts of stuff. I placed a call and within an hour Willy and Jake were there and like the pros that they are made my nightmare disappear! I can't thank them enough for their amazing work and attention to detail! I will always recommend these guys to anyone having plumbing issues!
I called Pacific Drain & Plumbing to get a crawl space pipe leak checked for my home buyers. Pacific Drain & Plumbing was amazing at getting this appointment schedule with such short notice. Rene Alvarez, who performed the service call, was incredibly professional, thorough, knowledgeable, positive, and helpful! He cleared the issue and gave my clients peace of mind along with a few preventative steps to take going forward.
I am so grateful to them as now we are able to close escrow on time and my clients will be in their new home this weekend!!!!
THANK YOU RENE & THE PACIFIC DRAIN & PLUMBING TEAM THAT MADE THIS HAPPEN!!!
JC Ryder, REALTOR®
Keller Williams Realty Carmel Valley/Del Mar
Woke up Sunday morning to water in our kitchen, under the floor boards, a huge mess. Unfortunately we could not tell where it was coming from, and our water meter wasn't moving - so it didn't seem like we had a leak. Not all plumbers work Sundays - but thankfully Pacific Drain & Plumbing does. They had someone on site within about 1 hour. It's $99 extra for a Sunday trip, but if it's an emergency - which ours was - the $99 is totally worth it.
Jorge Garcia showed up - and immediately went to work. After a short while, he determined we needed to pressure test both our home, and our neighbors (townhomes, with attached walls). Our pressure test passed, but our neighbors did not. With that, we found the leak. The neighbors were on vacation, so they had no idea of the damage that had been done to their home, and how it was leaking into ours.
Jorge Garcia was excellent, he moved quick, took us confidently through every step of the process, and helped us line up a remediation company (who so far have been nothing short of amazing).
This guy has been out to the house twice. The first time we had a major issue that was just horrific, and he fixed me up after 5:00 on a Friday night before a holiday weekend. The second time was a serious, multi faceted problem, and he took care of the drain part. Even Hannah Plumbing (who took care of the water part) said that Randy was the best in the business. Always returned my calls expeditiously and he charges a fair and honest price. I would hire again (but I really, really, really hope I don't have another problem ever again).
Super professional used these guys a few months ago for a faucet and could be more happy about the installation and professional service they provided .
Very happy with their honest employe.
Would recommend.
Being a new homeowner brings a new on slot of responsibilities, and on our second day in our new home a water heater issue was the first thing to take us by surprise. We were recommended to PC&P by our home inspector and I have to say that we were very lucky! The customer service over the phone and in-person was outstanding. Troy is the man! His response to each issue was to correct and educate, which is a tremendous help for a new home owner. I valued every second of his time and energy to leave us in a better situation then when he first arrived. If you are someone who likes courtesy calls, skilled efficiency, fair quotes, and kind service then please give Pacific Drain & Plumbing a call. I imagine that everyone at PC&P is great, but I hope you get Troy!
Danielle C.
04/05/2019 12:00:00 SA
Brandon was awesome! I needed someone to come out and scope a 50+ year old sewer line for a client with only day or two notice and Brandon was on time, courteous, clean, and meticulous. Highly recommend and will be using him for our own home needs from now on. Note- even though the lines had cracks they will not have to dig up the lines to repair, which is awesome. Thanks Brandon!
Eric B.
11/12/2016 12:00:00 SA
If you have plumbing issues, use this company! I've never dealt with a plumber and from now on, I will always call this company!
I called to have washer supply lines removed from the intake valves since the hoses were fused on the connections. Initially, the remedy was to cut into the wall and replace the entire fitting. After a second appointment, Dustin came over and solved the problem by cutting the connection head with a Dremel saw. Fast, easy and this saved me several hundred dollars!!
Dustin was professional, determined, and knew exactly what to do to get the problem remedied! Luckily, I have his card and I will call him again if I have plumbing problems.
I had them come out for a repair estimate and afterwards waited a week for the follow-up email with estimate/scope of work to be done. Nothing. Called individually over a 2-week period to inquire about the status of the estimate, each time getting the run around. We got quotes from a few plumbers and the issue isn't immediate so we were beyond patient in waiting for their price.
In the end, nobody every got back to us and we went with a competitor and are spending $5,000 with them.
Kenyatta C.
09/08/2023 12:00:00 SA
I recently completed a second project with this company and they consistently have great customer service but more importantly their work is well done. Sergio was one of the techs that cleaned and lined my pipes the first and second time. He does great work!! He answered all my questions, showed me the before and after, and gave me necessary recommendations. I am very happy with everything they've done and will definitely be using them again.
Aimee B.
11/06/2017 12:00:00 SA
Great company with great employees! Today was the second time Travis has helped me and I could not be more grateful!
Beth S.
10/04/2017 12:00:00 SA
We had a small leak in our master bath that raised a lot of concern since it was leaking through the garage ceiling. Another company quoted us ~$1000 to remove drywall and carpet on both sides of our master closet, next to the sink. Thankfully a friend recommended Pacific Drain. Miguel was at our home within 30 minutes. He quickly identified the issue and cut through minimal drywall in a discrete area of the wall. Everything was resolved in about 2 hours and we felt the price was quite fair. The service from our initial call, through interactions with the plumber and follow-up with the office was top notch. Hope to not need a plumber again, but if we do, I now know who to call.
Laurie Y.
07/12/2018 12:00:00 SA
Carlos did an excellent job replacing a leaky toilet flange. He clearly walked us through what the problem was -- made a clear recommendation, told us how much it would cost, and then promptly did the work. Very professional, and highly recommended.
Kathy P.
09/04/2016 12:00:00 SA
Owner seems genuinely concerned about his business and customers.
Miguel Victorio was pleasant, efficient, & made me feel very confident that he would do his job to the Best of his abilities. He fixed the problem & let me feel confident that it was done right. I would recommend him & the company to anyone that has plumbing problems.
Well my Friday delivery of my new refrigerator by Best Buy was a total night mare. They did come on time, but my home is large and tricky to get a big appliance inside. The location of the Fridge caused us to go around the house and with a 500lb Fridge it was going to be brutal. The best buy delivery guys and so called installers can in, pulled my Fridge out and said Oh no we cant do this as the copper water line for the ice maker and water was out of code and their was no turn off valve in case of leaks. I said to them are you qualified as a code inspector, in fact there are 2 cut off valves and you can crimp the connector on to copper within 1 minute. They got their boss on the phone and he said yes install it. They dropped off my Fridge and just left! ARE YOU KIDDING.
Now this is where Leslie Shoults from Pacific Drain & Plumbing came into play. (I have to tell you team members like Leslie are hard to come by as she really understood how my day was going she is a major asset to PD&P). We had a great conversation and she de-stressed me and that is hard to do! LOL I called and she picked up, I told her what best buy did and she was as blown away as I was. I asked her for an emergency install to replace the copper wire as I didn't want any further hassle. All day was book and Saturday as well. She briefly put me on hold and I know she pulled some strings and had Travis come to my home in 1 hour! Travis did a bang up job. Again this team and company are total pros and I would go no where else. ONE BIG THING, most plumbing companies know you are in an emergency and don't hesitate to gouge you with high pricing. PD&E is fair and in most cases lower the other local competitors! Call them and ask for the super star Leslie, you will thank me for this!
Ryan F.
03/05/2020 12:00:00 SA
I'd totally recommend Pacific Drain & Plumbing for your home inspection needs. Ed Deetz was more than willing to walk me through every step of the process and explain everything we saw with the inspection scope. He even expedited his report to make sure we made the deadline for contingencies. His experience and honest recommendations are extremely valuable and exactly what you're looking for when you have to make tough financial decisions.
We recently bought a house that needed a new tub. The style of tub was very challenging to install but John and Anthony did an INCREDIBLE job. John demoed the old tub without leaving any mess at all or damaging anything. The new tub was in in no time at all. They completed the job to a very high standard and went above and beyond and made sure they explained everything clearly along the way. We're incredibly pleased with the quality the job was completed and the outstanding customer service. Thank you very much!
Randy Rocks! He was assigned to tackle our tub that wouldn't drain even after having another plumber out. The woman on the phone scheduled him to come out within a few hours of me making the call. He was on-time and had the drain cleared and working in a matter of minutes. He listened to my issue, checked it out, grabbed a few things from his truck and before I knew it he was done and my shower was on full blast AND DRAINING! I know who I'll be calling in the future if I need some help again.
Kathleen A.
12/05/2017 12:00:00 SA
Pacific Drain came within hours, and surprisingly rang my doorbell at the earliest time they'd offered. They cleared a clogged toilet, shower drain and shimmed up a wobbly toilet all for a very reasonable price. Great customer service .. from the initial phone call right thru the house call! Definitely recommending Pacific Drain .. and I will be using them again if needed!
If you have a clogged drain, do not hesistate to call Pacific Drain & Plumbing. They are the experts and got our drain working again (when 3 other plumbers could not). We had a bad clog in our master bath that had stopped up our sinks, jaccuzzi tub, and shower. We were so happy when Randy Shlapfer at Pacific Drain & Plumbing was able to get our drains working again - right away!! He went through the sink, when all the other other plumbers had only tried the shower & tub drains. He explained the situation to us, and also tested our other drains in our house to make sure they were working well. Our kids' shower drain had been sluggish too - and he got that working perfectly as well. I can't recommend Pacific Drain and Randy Shlapfer enough! Randy was very professional, thorough, honest, and quick. So happy to have our bathroom back after a week of it not working!!
I am so happy with Pacific Drains! I've now used them for two big plumbing jobs and have to say I'm so impressed with their good customer service and competitive pricing. I engaged pacific drains to help fix some root intrusion issues on our sewer line, as well as to add in a few clean outs on a house I was in escrow in. We had to get the work done before escrow closed and Brandon at Pacific Drains was able to make this very tight timeline happen. Even the way they installed the clean outs to look seemless and blend in so well with our pavers showed the attention to detail that makes these guys stand out to me. Shortly after we moved into our new house, we knew a few extra projects would be necessary based on our inspection report (adding an expansion tank to our water heater and replacing our pressure reducing valve to better regulate our water pressure)l from the water lines). These were very expensive projects, so I ended up getting a quote from 3 other well-rated plumbing companies in San Diego to get a gauge on pricing before having Pacific Drains come out last. Pacific drains pricing was competitive, but most importantly, the technician Jorge showed me the importance of not waiting to get my PRV replaced - instead of just showing me the PSI of the water coming into my house at a point in time (take the gauge in and off immediately like the other plumbing companies had done when they gave me their quotes), Jorge left the gauge on and showed me what fluctuations from the water line were doing in even just 5 minutes - my PSI started at 80, but got up to 145 in a matter of minutes, which was much worse than we realized! Jorge was amazing! He stayed until 7:45 that night replacing my PRV, adding in an expansion tank, and helping with a few toilet problems. He was so professional, worked so hard and so late, and I was thoroughly impressed with his customer service, quality work, and how helpful he was!! Can't rave enough about Pacific Drains, so just wanted to share my experience! At this point I won't even waste my time with other plumbing companies.
I am a plumbing contractor who was helping a friend with his sewer repair. I am from Los Angles so i needed to hire a local company to do the sewer lining. I called 10 other companies before choosing this one. They are very professional and always showed up on time. Brandon was very helpful deciding on the type of repair. The lining crew showed up on time and did a perfect repair. They also gave the owner a video on a thumb drive so his wife could see when she got home. I could not ask for more. Next time i will stay home.
Terrible experience with Goettl/Pacific Drain and Plumbing. Terrible communication, high prices, inconsistent messaging from various people at the company - all around bad experience.
We broke a valve behind our refrigerator on Saturday night. Called around looking for a plumber who could get this fixed the next day. Goettl committed to having somebody out between 9 and 1 on Sunday. After not hearing a word by 1 on Sunday, we reached back out and were told we were next in line. Called again at 3, again next in line. Called again at 5, still next in line. Plumber finally arrives between 5 and 6. Even though we clearly explained the exact issue over the phone, the plumber didn't have the part needed to fix the issue. By then it's 7 on a Sunday, no chance to get the issue fixed by somebody else. Goettl plumber promises he'll be back Monday morning with the needed part for an easy fix.
Nobody shows up on Monday. We call Goettl and we're told our plumber from Sunday is sick but they'll send somebody else out. After calling multiple times on Monday, always being told somebody will be sent...nobody shows up. Last call of the day, we're told that somebody will come Tuesday.
Tuesday we get a call at 8 am saying plumber will be here in 30-40 minutes. Plumber arrives after 9 (not a big deal on the timing, but frustrating after the experience we've already had.)
New plumber looks at what the last guy did and says it's not the right solution, recommends a solution that costs 3x as much. I say no thanks, stick with original plan. New plumber doesn't have the parts for the original plan, which is hard to understand when we've been waiting two days for somebody to arrive with these parts. Then after trying to go with the original repair plan, plumber says he can't take off the previous plumber's temporary fix without damaging the pipes, needs to go with his more expensive plan.
Should have read these other reviews before wasting any time with this company. Will be sure to never make the mistake of using them again.
I had Darren out to install some faucets earlier this year and promised myself I'd write a review. Well, better late than never. The customer service I received was incredible. Darren was so pleasant to work with and he did great work. He made multiple trips (I had ordered faucets without popups - doh!) and really took care of me. Now I'm remodeling my new place and the first plumbing company I called was Pacific. I'm looking forward to another stress-free experience.
I continue to have problems with tree roots and my neighbor has similar challenges. He referred me to Willy at Pacific Drain. I initially used another company and once Willy at Pacific Drain cleaned out my drains, I will only use Pacific Drain. We decided to have the drain done with a high pressure better to thoroughly clean-out the roots, which I highly advise. Eddie and Travis did a superb job. They were professional and thoroughly explained the process. I can't speak high enough about the service from Willy, Eddie and Travis...thank you Pacific Drain!
Samuel P.
04/11/2019 12:00:00 SA
Fast service, super friendly and knowledgeable guy.
Brandon did a wonderful job at our house inspecting our 1966 built house drain with a camera,and marking out the drain locations under the slab.
He has different size of cameras,and because of that he was able to check even the 2 drains.
I would really recommend him!!
Jason H.
10/07/2015 12:00:00 SA
Troy is the man!!! I had some serious issues with my house's main line. Troy came out took pics and video, made calls, measured, and set me up with a good fix. Down to earth, personable, just overall a good dude. I'd recommend this guy to anybody, he doesn't try to sell you the world he just tells you like it is and how to get it fixed period.
I am posting a second review of this company. In my previous review I tried to highlight all of my experiences with this company and specific members I have been fortunate enough to work with. I felt I needed to add my recent experience with Vu as a second review. I cannot say enough about how awesome this company is! They have to be one of the, if not the, best plumbing company around. I have never seen such amazing customer service anywhere.
Vu is ridiculously amazing at what he does! When he was previously at my home, repairing the tub drain and installing the bathtub, he told me to contact him when I was done installing the tile and ready to finish the project. This project took me a little while to get to and it was about a month and a half later that I was able to contact him. He came back to install all of the tub hardware. This included setting the correct depth of the faucet pipe. I was very impressed that he remembered everything we discussed when he was here previously. He arrived with the brushed nickle hardware that, on the first visit, he stated he would install.
Vu also helped me figure out why my hot and cold pipes were knocking in my other bathroom. Very quickly he was able to determine I had irregular pressure in my bathtub faucet handle and that internal parts were going to need to be replaced. I was very happy to find out that we weren't going to have to tear apart any tiles or wall. There is something to be said about many years of experience and tribal knowledge. I must say Vu is the man when it comes to all aspects of bathroom plumbing. I am so very glad I came in contact with Vu. I have found my permanent plumbing company!
We were very pleased with our service by this company. We had a blocked drain that caused a backup in both our kitchen sink and washing machine. We called and were able to get a plumber out the same day. Willy was able to fix the problem for an excellent price.
Jaime F.
02/05/2019 12:00:00 SA
Brandon Wheeler did an excellent job with the drain inspection of a home in escrow and provided a detailed report.
New to the area and needed some help on a remodel project (plumbing division). They are very responsive and came quick. Art was wonderful and knew how to tackle the project. I used them again a few months later on some bad shower faucets. Overall, GREAT experience with the workers and work performed.
Based on that you have to be wondering why only three stars? Simply put, get your bill in writing PRIOR to work. For less than three hours of work, I was hit with a bill TWICE what I expected. I was told I would get a copy of the bill prior to my credit card being charged. Out of the blue, 30 days later, I see this huge amount hit my credit card. I've followed up with them multiple times but to no resolve. I can only assume they use flat rate billing, not hourly, and are not willing to adjust. Shame on me for not getting it in writing, shame on them for the handling of it.
Again, great people and great work, just be sure to do your due diligence prior to work starting. I'll take my fair share of the blame on this one. Just want other Yelp'ers to be aware.
We've been using Pacific Drain for a few years. I wouldn't go anywhere else. They get the job done!..because plumbing issues suck! And it's not an arm and leg. The guy that always shows up is Nick, long hair guy that does good work. They fixed our front line and we've never had problems. We have an old house so we see them for kitchen drain every 18 months or so.
We had a main sewer blockage at 6.30 in the evening, and I called a lot of places, and they were all booked for the night. Luckily I found this place - they fixed our problem by 8.30pm, and it was only $165 for the job which was more reasonable that another service which would have cost $225, and would have not been able to come before 10pm. I can recommend them highly.
Marc F.
02/09/2022 12:00:00 SA
Our HOA has been a 20-year customer of Arrow/Pacific Drain. Unfortunately, I can no longer recommend them. In 2019 we had major roof work done, including replacement of drains by Arrow. Recently some of the drain lines started leaking and we contacted Arrow for service under our warranty clause. We were informed that Arrow no longer does roof drain work and no repairs would be done. We understand that the company was sold last year. Apparently the new owners and management do not have interest in supporting their prior, long term customers.
M T.
07/11/2018 12:00:00 SA
Eddie and Terry did a wonderful job with cleaning out the landscape drains.
Lots of roots and debris.
They where very professional, polite and cleaned up the street after finishing the clean out
Highly recommended!
Fantastic Job!!! Troy did an amazing job!! He was fast and friendly and knew exactly what he was doing. This company is so lucky to have such an amazing employee such as him. Ill definitely be calling back for the next job i need to get done!!
Paulette D.
01/02/2020 12:00:00 SA
Once again Pacific Drain & Plumbing bailed us out with quick, clean, professional and pleasant service.
Our toilet started leaking at the base. Southat showed up within an hour, quickly evaluated the issue (the bolts attaching the toilet to the floor had corroded and snapped off allowing the toilet to 'float' on the wax ring) and even with a trip back to the shop to get extra long bolts, was finished in a reasonable amount of time having put in a new wax ring, new bolts, caulked the toilet base at the floor and cleaned up completely.
A superb and thorough job!
Pacific Drain & Plumbing is our absolute go to for any plumbing issue large or small.
Give them a call 24/7; you won't regret it.
Melvin P.
07/12/2023 12:00:00 SA
Our AC failed us in summer of course Though I was not happy that the unit was just under four years old, Goettl set out a tech named Jeff. Jeff was knowledgeable and very polite. Jeff was on the ball and wanted to get right too the root cause of the problem and he did. The Goettl team worked with us very well. Thank you Goettl and thank you Jeff for being so good at what you do!!
Adrianne P.
12/09/2018 12:00:00 SA
Really enjoyed working with Brandon. He was on time, friendly, knowledgeable, patient with our questions and he took the time to show me what he was talking about. We'll definitely look to Pacific again for our plumbing needs.
Brandon did an amazing job throughly examining the pipes and explained in great detail everything we needed to know to provide a smooth and strong transition between buyer and seller.
J L.
07/11/2019 12:00:00 SA
We have relied on Pacific Drain for our plumbing needs for years. Yesterday we needed a drain cleared due to a root invasion and technician Ed took care of us. He not only got the drain cleared quickly but he also offered hints on how to prevent this happening again. He was not rushed at all and gave us all the time we needed to understand what he had done and what to do in the future. I can't say enough good things about the responsiveness and quality of service. They have my highest recommendation.
Used Pacific drain again. And as usual they were fast and efficient. Got the problem fixed ASAP and I have referred them to a lot of friends and family and everyone says the same thing. Fast and efficient!! Very reasonably priced! Give them a try for sure!
Ed got us back up and clog free in five minutes. Gave me some helpful tips to prevent future issues. Great guy
John S.
01/11/2019 12:00:00 SA
Great service!
We had a very small weeping leak at the point where the water comes into the house foundation....it was kind of a mystery as to what was going on.
Another company was called first and a guy came out to check it out. He was not dressed to work and it was obvious that he was not going to be getting his hands dirty. He checked a couple of things and said that we do not have a leak and that the copper line coming into the house is non-functional. Ok....he was then asked, where is the water coming from? His response was I don't know but you don't have a leak.
Very weird...
We then called Pacific Drain. They sent out Efran and I could tell from the start that he was going to put his heart into helping us and figuring it out. I was right! It was not a simple easy fix but he stayed with it all the way to the end and ended up saving us added frustration and money.
Good job Efran!
Steve C.
09/10/2018 12:00:00 SA
Brendon is great! Very personable and knowldgeable.
He arrived exactly on-time.
He also took the time needed to get all the items quoted for the estimate.
Pacific Drain is always reliable and profession. I highly recommend Pacific Drain.
I would write a 10 star review if yelp had a 10 star; to Pacific Drain. For years I had recommended them to customers and noticed them to be helpful and honest to old people. Ed to be exact was the technician's name, came to do a camera inspection to a very old lady's house; then I noticed that he charged her under the normal price ( I already know the prices) since I'm a contractor and this is NOT the first time that they do this. I remember one time that another plumber charged and old family over $4500 and I thought it was ridiculous so I told the old guy to call Pacific Drain and Pacific Drain did the job for $450 so here is the honesty of a company that is a good service company. So my best advise to everybody is KEEP their number handy and remember the name PACIFIC DRAIN
Shawn was great. Worked quickly and efficiently. Fixed our pinhole leak in about 30 minutes and was out the door in about 45 minutes. Friendly and professional. Highly recommend. =)
Too bad.....used these guys forever and always happy with their service and competitive prices. Called them out for our semi-annual 15 minute, clogged kitchen drain clean out and price went from $100 to $249! Shame.
Troy Abbott was excellent!! He was at our house within an hour of placing the service call on a Sunday and was extremely informative and professional.
Elizabeth M.
03/01/2023 12:00:00 SA
Our kitchen sink was backed up and we needed help! From scheduling with customer service, to having Nathan from Goettle AC & plumbing come out to fix our plumbing issue, everything was a breeze! Quick, responsive, friendly, and knowledgeable. Thank you to Nathan! We will certainly be using you're services again!
So, the last time these guys came out, I wrote a Yelp review & just noticed I never posted it! Well, It just got posted and after today's rescue by Kevin Post and John Allen, the plumber, I can't say enough about their professionalism, timely work and friendly demeanor. Thanks again you guys, you're the only Plummer for us! Now, stay away, would you!
These small leaks that keep showing up are getting annoying, I'm so grateful to have these guys on speed dial! Customer service is always amazing, their quick, tidy, kind, knowledgeable & reasonably priced.. Don't waste your time anywhere else!
This company ripped me off twice in less than a month. Charged me $500 first time and $450 (discounted) 3 weeks later for a simple drain cleaning that took a few minutes. We didn't know any better so we paid, then we sadly found out later what a rip off this was. Be aware everyone! Very unprofessional.
Our shower drain was backing up and none of the usual do it yourself tricks were working. We had previously used another plumbing company in town for various issues, but had very mixed results with them, depending on who showed up. We tried Pacific Drain this time, after hearing so many good things. Ed was wonderful! He told us when he would be there, he was there on time, he fixed the problem quickly, and he was extremely friendly. What a nice experience! I think we have our new go to plumbing company. Thank you, Ed and Pacific Drain!
Rachel S.
11/03/2022 12:00:00 SA
Angel was a true angel! He came to our house, took the time to listen to the issue, gave us knowledge in a digestible way and also helped resolve the issue with good facts about next steps. He has great communication skills, is friendly and a delight to work with. We hope we won't need any more work done, but would be thrilled to have Angel back! Thank you!
We needed a last minute appointment for some drainage reassurance on a home purchase and Pacific Drain & Plumbing came to the rescue. They were able to fit us in the next day and our technician Brandon Wheeler was on time and very professional. He allowed me to see the video of the main line and also gave me a USB so I had the information on hand. We were beyond happy with the service and would highly recommend them!
We have been battling with two toilets all week. Both were backed up. We snaked and plunged (suspecting there were toys blocking the way), but had no luck. Our efforts only made the problem worse. Our contractor recommended Pacific Drain. I called them at 10AM on a Sunday. Ed showed up at 11 and fixed both bathrooms in less than an hour. What a relief!
I was able to fix my leaking kitchen faucet on my own but only needed to a professional's help to remove the old compression ring in order to replace it with a brand new shutoff valve with new compression fittings. Pacific Drain & Plumbing was very responsive and was able to send someone over that same day at a time that was most convenient for us.
Grant was there waiting for us as we drove up to our house. The traffic was very bad so we were a little late by a few minutes getting home from work. He was very understanding and friendly. We felt guilty being a little late when he was so prompt. Right away, we could tell he was very knowledgeable about our problem. He knew exactly what needed to be done and had all the tools required to do the job.
He gave us a lot of tips to let us know how the previous plumber had made our life difficult by the way they had originally installed the water shutoff valves underneath our kitchen sink (for example, leaving the copper pipe too short and crimping down too tightly on the nut which deformed the copper pipe and made it near impossible to remove the compression ring).
Our shutoff valve problem turned out to be much more complicated and difficult to fix but Grant patiently diagnosed all possible solutions and came up with something that would work without tearing down the walls or cutting off the copper pipe to extend it further out.
Grant went above and beyond to help us clean up the mess afterwards and was so helpful throughout the entire process. Something that looked easy to fix turned out near impossible to do without his knowledge, expertise, and brute strength. He is by far the hardest working plumber we have ever met. We would highly recommend Grant and Pacific Drain & Plumbing without any hesitation. Grant is a great plumber but more importantly, he is a great person.
What a disappointment, does not live up to Yelp reputation. We called to have an estimate on some re-piping of our kitchen. Donald came out on a Wednesday and told me that he has (per company policy) 72 hours to get us a written proposal. On Thursday, I got a call with a verbal estimate and to let me know that we could not use PEX instead of copper as it was a code violation for a common wall. I asked what code it was violating as a competitor never mentioned that code. He couldn't quote it (which is okay) but said he would get back to me with it. I then called Donald on Friday regarding the code and let him know that a competitor's estimate for the same job came in over $100 cheaper. I explained we wanted to use Pacific due to it's reputation and asked if they would match or beat the other estimate. As for the code, Donald hinted that I should call around to find out the code even though they were the ones claiming it was a code issue. I'd like to note that PEX is cheaper than copper so it is interesting there is a code violation forcing us to use a more expensive product. Donald said he would get the code and written proposal to me Saturday and asked that I send the competitor's quote. I sent it early Saturday and waited. I finally called Donald on Sunday evening and left a voicemail asking for our overdue written quote and code information. It is now Tuesday- with NO call back, NO written proposal, and NO code violation information. Clearly they don't want our business or the fact that I called them out on a supposed code issue which may or may not be real, they have chosen not to follow up.
Shaun was was amazing! Handled the problem in a timely matter and answered any questions that we had! Thank you so much and I recommend you to all my family and friends!
Troy and John A. were extremely helpful with the pipe bust issue in our backyard.
The plastic pipe connected to our hose busted while in use, causing all the water to flow right to the crawl space next to it. I was worried about possible flooding underneath the house, and of finding a plumber that would be open and available on a Sunday emergency.
Troy got in contact with me and helped me find the water switch within minutes, assuring me that he will be headed over and that the water would be turned off until he got here.
Upon arrival, he let me know that this was an irrigation issue rather than a plumbing issue, and unfortunately they did not have the right resources for it. He gave me advice on landscapers and what to look for and was extremely helpful and knowledgeable.
I appreciated the honesty in fixing this issue correctly, and in addition, let me know that this inspection would be free of charge. This meant a lot, considering this place was one of the very few places that were open on a Sunday. I called another place before this, and they told me they were booked all day. This place, on the other hand, told me they would get someone out as soon as they could, and they not only followed through, but exceeded my expectations.
Thank you Troy and John A. for the timely and helpful response!
UPDATE: This is my second call. First time must have been a fluke. This time I called them for a clogged shower drain and a running toilet. They sent 2 guys because they say it's different kind of work. For the shower drain, he did about 5 minutes work and charged me $85. Then the other guy did another 10 minutes work and charged me $169. So that works out to over $250 for 15 minutes. Is it standard to have different people work on such simple things and then charge separately for them?
Laurie L.
01/04/2020 12:00:00 SA
Pacific Drain is the best because of their people! Ed, Nick and Randy have been awesome! They have been helping us for years and they continue to be the best! They have helped us with our drain and plumbing issues.
I run a small property management company and I have used Pacific Drain for many years now. I have always had a wonderful experience with them and all of the staff. They are quick to go out to any jib and have amazing prices! What a wonderful local family business! I would not use anyone else for my drain or plumbing needs!
Best plumber ever !!! They came out within 30 min of my call and cleared the main line blockage in a few minutes . Nick called to say he was on his way , should arrive in 10 minutes . He did and the lines got cleared quickly . I don't live in Vista but the rental house is there . I was able to pay over the phone and get the tenants drains cleared . Yesterday I called another plumber who said they couldn't clear the lines without the septic first being pumped even though the septic wasn't anywhere near full . So that plumber was a dummy . Thank you Nick and Pacific Drain for your excellent customer service !!!! I can't say enough .
Gerald C.
03/12/2017 12:00:00 SA
We had a 15+ year old water heater that was leaking onto our garage floor and out onto the driveway. I consulted Yelp for plumbers/water heater replacement and came across Pacific Drain & Plumbing. Reading that they provided 24/7 service was very reassuring, especially if you need immediate assistance. We were fortunate to have Troy and John come out to our house for service. They were both professional, courteous, personable, knowledgeable and arrived quicker than expected. Troy and John worked efficiently and very well together, having completed the work in ~1.5 hrs. I was very pleased with the service that we received and would look to Pacific Drain & Plumbing for any future plumbing needs.
Kevin S.
11/09/2018 12:00:00 SA
The best plumbing company I have hired. The office was very professional and the plumber Michael was courteous, professional, and knowledgeable.
Our home had a banging noise in our pipes when the water was running. Mike was meticulous when finding out the cause.
They generally do not charge for a visit unless work is done. Reasonable rates.
As a Realtor, we often suggest a camera inspection, especially when the home our client is purchasing is older. Yesterday I made the appt and was given a 4 hour window but was told I'd receive a call with a more precise time. This morning Brandon Wheeler called to say he'd meet me at the house at 10am, and he was right on time...... what a great start! After diagnosing some root intrusion, he provided fantastic explanation to my buyer as well as a quote for the future repair. Thanks Brandon!
Randy Schlaper came the same day we called. Our daughter flushed a Capri sun!!! Our plunger and snake couldn't do the job. Randy showed up on time, was fast and friendly. He explained the steps he was going to take to free the clog. He was able to fix it in under 10 minutes. I couldn't be happier.
I'd find someone else to handle any plumbing needs. This place might have an honest plumber or two, but certainly not the one that was sent to my house.
I had a leak in a bathroom faucet, and called Pacific Drain out to take care of it. The guy shows up and is professional enough I suppose until he takes a look at the faucet and says that it's an older faucet and he would recommend just replacing it entirely. I ask how much that is going to cost, and he quotes me between 580 and 590 to do the faucet. This is in a bathroom with dual sinks, so to get matching faucets, I'm looking at almost $1200. I tell him that's just not going to happen to handle a leaking faucet, and ask him to quote just fixing the issue. He says he can't tell me how much it would cost without getting into it, and I ask him to ballpark it. At this point he has to go out to his truck to get a screwdriver to take the handle off and look at something. (for some reason this took him 15 minutes) He comes back and quotes me $200, and says it could end up being a lot more since he doesn't even know if he can get the parts. At this point, I thank him for his time and ask him to leave.
So next steps for me? I decide to do a bit of research on just how hard it should really be to fix this. To make an already too long story shorter, I watched a YouTube video, went to my local home depot and bought $40 worth of parts and fixed the issue myself. Home depot had the part right there on their shelf. Total time to fix once I had the part in hand? Maybe 5 minutes.
The plumber they sent apparently decided he didn't feel like working that day. He was still sitting in his van playing with his phone after I finished the repair myself.
I pacific drain and explained the whole thing, and told them their plumber was in a gated community and since he wasn't working here needed to leave. They thanked me for letting them know one of their guys was price gouging and said they would call him and ask him to move along.
Troy and his Vietnamese friend were cool dudes that got the job at a very reasonable rate and went the extra mile to make sure everything was working properly before they left when other plumbers take your money and only make temporary fixes.
David E.
10/07/2015 12:00:00 SA
This company is AWESOME! I had a few blockages in my outside main sewer lines and Eddie and Sergio saved the day! Not only were they able to clear the lines, but they answered all my questions and explained everything in full detail. Eddie and Sergio were extremely knowledgeable, courteous and very customer oriented. I will use these guys every 6-12 months to maintain my outside lines. A+ company!
Our plumber retired. We had many poor experiences before finding our last plumber.
We needed to have our rain drains cleaned out
For the up and coming rainy season. A few different sources recommended Pacific Drains and Plumbing. We did call Pacific set an appointment with a very responsive person. The procedure uses a jet air machine to blow out our long pipe and the cost was explained.
Jordan and Clayton showed up on time. Jordan discovered a crushed plastic pipe at the curb that was blocking any chance to clean out the pipes.
He explained a number of courses of action with names and phone numbers. He did not charge us anything but was a catalyst for getting this resolved. The team from Pacific Drain and Plumbing was very professional, helpful and cared about the problem I had.
I believe I found a new plumbing company to help with our needs. I have heard good things about Pacific and I just hope all the people I meet are the same quality as the two workers I met today.
Thank you
John Simpson
Goettl did a good repair of T&P on water heater, but extremely overpriced. Charged $660 labor for an hour of easy work, the plumber's labor rate is higher than a Heart Surgeon.
The team at Arrow and Pacific Drain were professional, awesome to work with, and very responsive. While working on a complete house rehab, it was discovered that the 110' sewer line, across a neighboring property, had collapsed. They stuck with us throughout an arduous process, ultimately saving us over $18,000 (and the headache of emergency city right of way permits across multiple service lines) with a trenchless pipeline repair that other companies said wasn't possible.
Highly recommend these guys!!!
They respond fast, have everything on their truck and get it done the first time. However, I think they are a bit too proud of their handy work judging by the pricing.
Kyle D.
10/09/2018 12:00:00 SA
Brandon has come to multiple properties for inspections, bids, scopes, and hydrojetting, and every experience with him is extremely positive. I can count on his timeliness, expertise in his field, and most importantly his honest nature whenever doing business with him. He will continue to get my repeat business. Thank you Brandon!
I highly recommend this company! They are responsive, professional and do great work for a fair price. Every person I have met or spoke to on the phone made me feel like a valued customer.
Jerald was awesome. Trustworthy and did a great job. He replaced our water heater. Great guy and does great work!
Ray E.
05/06/2016 12:00:00 SA
We were interested due to the many good reviews. We live in Coronado and were concern they might not be available. Called about a drain problem. Boris arrived in less than two hours and fixed problem promptly at very reasonable price. Very professional. Most satisfied and will use again.
J K.
11/10/2015 12:00:00 SA
I had to obtain several estimates after 2 main-line clogs in an older house. Pacific Drain and Plumbing came in very competitive and I chose them for their professionalism: they took the time to explain the clean-out installation and options for hefty roots in my lateral line. I didn't realize it was a complex process! The team of Sergio, Eddie, Christian, Jack, Daniel and Ryan were excellent! I was very impressed!! They were timely, responsive and very knowledgable: I have no hesitations recommending Pacific Drain (Arrow Plumbing, same company) to all my neighbors and friends.
Tech wore a mask. He worked quickly and explained his work. He also advised on future steps to help keep our kitchen drain clear.
Ed did a great job unclogging my shower and he was extremely professional when working.
Advertising says $80 drain clean. Nope $400
Very friendly and professional. Responsive too. I ended up getting a snake cable from Home Depot for $13 and doing it myself. Bait and switch be Leary if any company offering a drain clean for less than $100. Because we called ahead of time and challenged the price we were not charged a trip fee.
Alyssa S.
02/11/2019 12:00:00 SA
Excellent experience again, with Isaiah diagnosing that our instant hot water heater needed replacement, and Bob Burger coming to do the replacement once we had ordered one ourselves.
It's always a pleasure to business with Pacific Drain, and to know they're there when we have a problem!
Momofthree T.
10/06/2015 12:00:00 SA
Managing an office comes with the perks of taking care of all types of issues. We had water seeping in from two areas and not sure where it was coming from. Called Pacific Drain and they sent some one out right away. Troy and Dustin showed up to save the day. They found the clogged drain, fixed it and we're back in business!
Definitely new owner. I wish I had read the comments before calling them. The same drain service was 99 dollars by old pacific plumbing and drain a year ago and now they are charging 249 USD. Same experience as someone put it. The work man is on the phone asking the manager how much should be quoted describing what he saw.
I highly recommend Ed Ostini and Pacific Drain. Ed cleared a tough clogged drain and was clean, courteous and professional. 5 stars!!
Jay S.
01/06/2015 12:00:00 SA
Pacific Drain sent out an amazing technician named Ed this morning. I had a stubborn master shower drain issue for years now. Ed got in there and in less than 20 mins he was done and the drain was clear. He even showed me what the clog was and he was on his way. Great customer service and a very reasonable price. I highly recommend!!
Pacific Drain got someone out same day! Dustin was great - on time, polite, professional and helped us locate the issue and recommended several options for how to fix. Will definitely be using these guys in the future.
Troy was sent out to fix my leaking toilet. This was the first time I used Pacifics's service I was impressed from start to finish. First of all, it was the day before a holiday and I was trying to get out of town. I appreciate that they worked to expedite things for me. I was quoted a window of time, but Troy gave me a call about an hour before the window and asked if I was home because he was able to come earlier. (THANKS!) Troy was friendly and professional. He even had treats to calm my crazy pup, who then decided to sit near him while he worked. I appreciate that Troy explored all options to fix the issue instead of nickel and diming me to replace stuff (which has been my experience with other companies). For the pricing, the professionalism, the customer care, all while maintaining a friendly, local business feel, I give 5 stars and will definitely call again for future plumbing needs. Thanks, Troy!
Do not trust this greedy scam artist company that preys on nice people. They tried to tell us that we needed a whole new air conditioning system for $12,000. You heard me right, $12,000, when a competitor was able to fix the issue for a few hundred dollars. They also tried to charge us just for looking at the system when their website says the diagnosis is free.
I was looking for a Quote to install a Water Heater and their Quote was a lot Higher then some of the other one. Check around on your Prices.
This place is the ultimate in up sell and completely dishonest on your plumbing needs.
Got an estimate for a minor issue and it was 5 figures. Had 2 other plumbers come out and went with the higher of the 2 because of better ratings. Got the job done for $1,800 from a licensed plumber. This is a SCAM company....beware
Shawn M.
10/05/2015 12:00:00 SA
great work and customer service, they actually called me to lower the cost of the original estimate!... once dug in they had noticed all repairs where not necessary
Liz H.
03/10/2023 12:00:00 SA
We were having some issues with the bedroom shower.I had heard their commercials on the radio and thought I would give them a try.So happy that I did they had a technician come out in about a hour! They sent Jaden over! Jaden was very professional and courteous he had our drain going in about a half hour!Yes I will be using this company again I was very happy with the service I received! Thank you Jaden for being so courteous.You are truly a asset to this company!
A newcomer to the north county area- I did not know who to turn to when I woke up to a plugged up toilet. A friend at work suggested Pacific Drain and Plumbing and I called them first thing yesterday morning. The first questions that I was asked was did I have more that one toilet; I realized that they were seeing if I needed immediate help and that made me feel very confident that they were the right company since my needs were the most important to them. We arranged for a time that was most convenient for me since I was at work and Randy was waiting for me at my place when I arrived for the appointment. He had been proactive by checking out my outside drain while waiting for me to get home. I was early but he was even earlier. 20 minutes later all was fixed. Randy took the time to discuss what went wrong with the toilet and how I could troubleshoot it in the future if it ever happened again. He then went around and made sure that everything else was good before he left.
Wonderful and caring service, excellent plumbers and great price. Highly recommend to everyone, they are certainly my go-to guys from now on.
Usually good but variable. Eric is great and has been helping me out for years. Newer staff tend to show up poorly equipped (no flashlight, handcrank rooter without power and redo needed the next day.) More consistency is needed.
Donald was very professional and went the extra mile to show me all his work after he double checked it and cleaned up when he was done. He changed out two wall valves for the clothes washer and snaked my kitchen line. Everything was professional about this company from the receptionists scheduling your appointment to receiving your receipt by email. I've hired other plumbers and they don't always return your calls or take the time to show you everything they did. I will use Pacific Drain and Plumbing again.
Ed came out to provide estimate for replacing and relining pipes on 70 year old home. He crawled under the home to get a clear picture of what was needed and also ran camera through existing clean outs to assess condition for relining. Sent a timely report with detailed estimate of work required. Ed was then available even on the weekend to answer questions by both phone and text.
We live in a townhome community. Our normal plumber, who has done great work for us for years and is also the long-time plumber for the HOA as well, was not able to get back to us quickly so we reached out to Pacific Drain. The ice maker box behind our fridge that the fridge's water supply line hooks up to was not shutting off all the way. The PD plumber, Tony, came out and was very friendly, but had to coordinate with his manager over the phone to get us the quote which came in at $960. Just as we were getting ready to have PD do the work, our regular plumber called and said he could come by later in the afternoon. We reluctantly canceled the work with Tony from PD and paid PD's $89 service charge. Our regular plumber came out, took care of the job and charged us $150 without ever knowing what PD was going to charge. I can't comment on PD's work quality but, while happy to pay much less, I was disappointed to see that PD was going to charge me 6.5x more...doesn't feel right. Reading through other recent reviews, it looks like my experience with PD is not unique.
Sunday morning and what worse could happen but my hot water valve on my bathroom sink breaks spraying water everywhere. Called Pacific Drain & Plumbing for help. Jerald was very nice and professional. Only reason I gave four stars and not five was that Jerald had to come back when I noticed a small leak still coming from the valve that was replaced. He responded immediately when I called him and 20 minutes later he replaces the entire valve again and the leaks are gone. Used a $20 dollar coupon I had from them before so a little savings is not bad. I would recommend them to anyone who needs to have emergency plumbing done.
This is exactly what an honest, good business should be. My water heater's pilot light went out, and my igniter wouldn't spark. I called Pacific Drain & Plumbing and spoke with Donald. Donald had a few ideas as to what the problem could be, and offered to come by. He was at the house shortly thereafter and diagnosed the problem within 5 minutes. Because it was such a simple fix (dusty plate, igniter needed to be reset), he was willing to do the work free of charge...saving me the $250 call out fee on a Sunday! The entire problem was discovered, diagnosed, and fixed in less than an hour. Very happy with Donald and the company, will definitely recommend in the future. Thanks guys!
Mary T.
10/12/2015 12:00:00 SA
Daylon and his team member did a great job. They let me view the camera and showed me exactly where the hole was in the pipe. They are very professional and the best customer service skills I have seen in a long time. I will definitely recommend them to my neighbors, family and friends.
Jack A.
10/05/2015 12:00:00 SA
Read the reviews on line and called them. Lauren was efficient and friendly and set up a quick appt. Randy came out, diagnosed the issue and removed the toilet and the roots growing. Very knowledgeable, friendly, and neat. Accomplished the job quickly and with a fair price. Will definitely call Pacific Drain for any future plumbing needs.
Jack A.
We ended up with a kitchen sink drain that we couldn't get unclogged ourselves - the clog was just too far down the line. After checking the Yelp reviews, we called up Pacific Drain. They were here in about an hour and done about 15 mnutes after that. $75, not too bad. They even gave me a bunch of tips on how to avoid the problem again, and how to deal with it if it does happen again. Highly recommended!
Katia H.
03/12/2014 12:00:00 SA
I called Pacific Drain as our favorite plumber Danny Martin had begun working there. When I called, everyone very friendly and helpful, giving me great suggestions and information for choosing a new kitchen faucet. Danny came and did the installation as well as installing simple water shut offs and and as usual, did a fantastic job. From keeping me apprised of his arrival time to bringing his own shoe covers so he didn't track into the house - Danny and Pacific Drain represent the best in customer service and quality work!
Called for a drain cleaning - same service as a year ago. Price more than tripled. New owners apparently, outrageous prices.
Brandon and Ed came out for another RE inspection. It was funny when Brandon said Ed was in training......Ed is a natural, not sure why the company hasn't let him go on his own yet! Brandon has always been amazing, but he may have trained his own competition within the company. Ed was be knowledgeable, has fantastic customer service, and a wonderful sense of humor.
Evie F.
06/04/2017 12:00:00 SA
So grateful I found Pacific Drain, and especially, Troy! I experienced a mini flood at 3:30 AM and shut the water off until I called for help at 8:00 AM, Sunday morning. Troy called me back within minutes, arrived with in the hour and promptly fixed the issue, and saved the day! I will most definitely call them with any future plumbing issues.
This company is the best! We have used them for years to clear out our sewer line and they are always so helpful and understanding. They are reasonably priced and honest ---and we have recommended them to all our neighbors who have had sewer issues because of all the trees here. Everyone loves them. We are lucky to have them here. I also recommended them to all my clients when I was in real estate and they have always done a wonderful job for them.
Yasmeen M.
04/09/2021 12:00:00 SA
We were so happy with Soulath's service!!!! Pacific Drain really saved the day. Soulath was extremely professional and courteous not to mention efficient. He quickly diagnosed the problem by actually performing some tests and listened to the issues We experienced. He was patient and savvy. He fixed the issue in a matter of minutes and charged a reasonable amount. After our terrible experience with another company who after three days of delayed service saying someone was on their way and never arriving they finally showed up only to provide an outrageous diagnosis without performing any kind of diagnostic...I was beginning to lose hope. Thank you Soulath and Pacific for great service!
Wow! What a wonderful experience with Grant and Nate they were honest and helpful, they explained my plumbing issue in a very simple way, so I understood completely the problem. They were very nice, polite and I enjoyed having them work on my plumbing issue in my home.
I wish I knew about this company before! I have spent so much money in plumbing and this company was so reasonable and fair.
I will ALWAYS use them in the future!
Thank you for your service and expertise!
I am a first time home buyer and needed a plumbing inspection done STAT. Once my agent let them know this morning, they called me immediately to set up the time. I was given a window of 1-4pm and they would let me know when the person was on their way out for the inspection, which happened as promised. Brandon got there around 1:30 PM and by 3:15 PM, I had the report in my e-mail!
Brandon was AWESOME, he was super patient with me and all my crazy/anxiety-ridden questions. He was up front, honest, and his explanations of issues were on point and easy to understand. He even took me around the house to explain where he would like to install the clean-outs, took me to the road to show me where a potential problem might lie and then showed me where my water shut-off was. He truly went above and beyond to quell my fears and make sure I understood everything completely. Afterward, we sat down and discussed all findings, I watched the camera footage of my cast iron pipes with his narration in the background and he answered all my questions. I even had an estimate for work to be done before he walked out the door. He also gave me a USB thumb drive with the 6-min video of my cast iron pipes (thrilling stuff!).
Brandon is clearly very experienced and knowledgeable in his profession (particularly home inspections) but also friendly, honest and patient, which is essential when you are making such a huge investment for the first time. I spent days worrying over this inspection - specifically the timing, but Brandon exceeded my expectations by several days, saving me precious time for negotiations and to get my appraisal done. Not looking forward to getting repairs by any means, but if I have to I know exactly who I would call for the job! I would be thrilled to support such an awesome business.
I have used Pacific Drain for years. They are the best in the business. The father/son team are reliable, honest, and courteous. I ALMOST look forward to a drain back up so I can call on my favorite team. I hope to see you tomorrow as the tub and shower are slowing down again.
THANKS PACIFIC DRAIN SERVICE!
This company cannot be trusted. Here is what happened. It's quite unbelievable. I called them on a Monday for a clogged kitchen sink. They came out the same day. The quoted price was about 350$. Seemed a bit high but I said ok, as I didn't want to be without a kitchen sink another day. The technician worked for three hours, unable to resolve the issue. He said they would send out a more experienced technician with better equipment the next day. The technician showed up the following day and used a camera to try to find the clog. He showed me what he saw, and concluded our pipes had extreme grease buildup for an extensive length of the pipe and they would need to hydro flush it. My trustworthy alarms were going off by now, as our house is only four years old, and we know not to dump grease down the drain. He then quoted me at 1900$!! Alarms blaring at this point. I made the appointment for the next day and did some research immediately after he left. Average price for a hydroflush is between 350$ and 600$. I called a few other companies and was quoted at 450$ with two separate companies. I promptly called and canceled my appointment for the next day. Here is where it got even crazier. I received a phone call about 15 minutes later. The company proceeded to offer me a deal because it's the end of the month and they were trying to hit a sales goal!! 1600$ to hydro flush the whole house or 995$ to hydro flush the one line. I told them it's clear they're trying to take advantage of their customers, that's no way to do business, and to go pound sand. I had a competitive company come out, they had the drain clog resolved in 15 minutes with using a simple snake. Paid 150$. Pacific drain does not have their customers best interest at heart. They are greedy scam artists trying to take advantage of people. I would not recommend engaging with this company.
We've had them do both drain clearing and HVAC service. Both have been good, but pricey. If you are willing to pay for good work, call them.
Sean H.
06/06/2022 12:00:00 SA
Customer service, responsiveness and communication were terrible. They kept pushing my appointment without communicating that to me, kept saying I would be contacted by tech but was not. Then when I called to eventually cancel the appointment I was told it was already canceled. Hope they can improve these experiences going forward.
December 24th and they were able to schedule me in for a water leak same day. Troy was honest, friendly, and professional. I really appreciate the help, especially considering it was the day before Christmas.
We noticed that some boards on our kitchen floor were buckling in front of the refrigerator yet we never saw any water? Eventually, my husband agreed to get to the bottom of it. Thinking it must be the refrigerator somehow, he called an appliance repairman first. He ruled out the refrigerator, so we paid for his service call, and he left. I insisted we get to the bottom of it so Pacific Drain & Plumbing was recommended to us after my husband called another company two weeks later that said they didn't deal with that kind of problem.
Ryan came out this afternoon and we discussed what the problem could possibly be since it wasn't obvious. I remodeled the kitchen 9 years ago so it didn't seem probable that the pipes should be a problem. He ran a test which indicated there was a very, very small leak...almost too small to discover in the line? After eliminating the two kitchen sinks being the problem, we pulled the refrigerator out one more time. This time there was a tiny bit of water in the corner and Ryan discovered a pin hole leak that was misting out water in the line. At least now we know to call back a refrigerator technician and have the tube to the ice maker replaced. We're so grateful that Ryan didn't give up but helped us find the problem before the leak became bigger. Ryan was courteous, professional and extremely helpful. He said while his company could replace the line, he would feel better if a refrigerator expert did it. Isn't that amazing? A truly honest plumber, and he didn't charge an arm and a leg for solving our issue. I would highly recommend this company, despite a few of the negative yelp reviews. We certainly were pleased.
These guys are awesome! NY Bob came and replaced our broken toilet fast and clean, while making us laugh (on an otherwise bummer day-flat tire and broken toilet). Honestly don't think we've ever had a better plumbing company! Two thumbs up!
Mike Y.
02/05/2021 12:00:00 SA
Fantastic service. I called because of a sewer smell coming from the bathroom and couldn't find where. Called and had an appointment the same day and the plumber found where it was coming from immediately. Replaced the wax ring in no time, no more smell, very reasonable price. Thank you...
Linda D.
11/02/2018 12:00:00 SA
Sean Paul was a tremendous help at our rental in Cardiff. He arrived on time and had a very positive attitude and worked hard to resolve our drain stoppage. I've always had a positive experience with Pacific Drain and want to thank Sean Paul for his efforts
Great service! They were prompt and efficient. Large crew, with very responsive reps.
Jerold of Pacific Drain & Plumbing installed new toilets for our home and did such a good job we requested him when we needed another plumbing repair. He replaced the pressure regulator on our water line and replaced an old crusty gate valve with a new ball shutoff valve. The regulator and valve were in a hard to access spot, under a low porch. Jerold stayed cheerful even though it was literally a dirty job:-) Pacific Drain & Plumbing's bids were less than other licensed plumbers and their reviews are top-notch - they deserve them.
Rene was SO helpful with our plumbing issue at our rental property. It's hard for me to trust people with out me being their to see but I can't say enough good stuff about Rene and this company. We used them probably a year ago also and were very pleased with them. For now on when we have plumbing issues I will go straight to them! Thanks again Rene for being so helpful the past few days!!
Johnny T.
08/10/2018 12:00:00 SA
I have these guys clear my main drain every 2 months. Ed the technician is a legend. Is in and out in no time job always done proper. Caesar keeping the communications in check makes the whole deal a breeze. You got any plumbing or drain issue call these guys and stop messing around!!
Stormie A.
10/07/2019 12:00:00 SA
I had Pacific Drain come out and run a camera line thru the sewer pipe of an old house I was purchasing. Brandon the technician was prompt, polite and professional. Brandon reported back the good news that the lines were in good shape. He also provided a thumb drive with the camera recording along with a full narrative from Brandon of what he was seeing. Very pleased with the service.
R. W.
08/12/2017 12:00:00 SA
My main sewer line was blocked and Nick was sent out to clear the line. Great job! Fast, efficient, and probably a first, no up-sell or nonsense about needing additional services that I don't need. Just as important, the price was right. Good man, good company. They've got my business going forward.
I encountered a frustrating situation involving another plumbing company whereby they terminated my laundry pipe and refused to take responsibility for their mistake. When I contacted Tom Casper with Pacific Drain and Plumbing, he came to assess the situation and gave me a wealth of information and precious support. We eventually ran a new line that is working beautifully, with the help of his master plumber, Vu. Not only is Tom highly knowledgeable about all things related to plumbing, but he is a man of great integrity and honesty. I cannot recommend him, Vu, and their company enough.
Jon M.
11/08/2019 12:00:00 SA
Ed and Willy did a great job today with the camera and with cabling the drains on an older home for me and Fallbrook help me to cut the cost and very clean and efficient it's a pleasure working with Pacific Drains and PlumbingtaqdAt-cagki6-jyhsyj
Elif C.
05/01/2019 12:00:00 SA
First of all, this company threatened us to take more money if we do not change the bad review. I said if they do a good job, I will change it. They did a decent job and I changed it, but that decent job lasted only 24 hours and the problem was back. The guy from the first job completely disappeared and never answered the calls. Then after some pursuing they sent an amazing guy, and he really did a perfect job. I think their value is three stars. Because they are contracting dozens of plumbers and it is a lottery. You can get a great guy like the last one or you can get a bad one. The idea of employing many plumbers is profitable for sure. And when you call, there will always be someone available. But if they are a good, an average or a bad plumber is pure luck and that's what I was personally not OK with. If you are willing to take the risk, there are really good and really bad ones there, try your luck. My end rating was two stars, one star down for the rating threat.
Deborah M.
07/06/2017 12:00:00 SA
Pacific Drain & Plumbing / Arrow Pipeline Repair is by far, the company to call for any plumbing problem. They are honest, timely and know their trade! I've used this company for HOA emergency issues and they're always spot on. I recently met Carlos Cervantes at my personal residence for an invasive tree root problem in the mainline. He was able to assess and resolve the issue quickly. Hats off to Kevin and Casey Post - you guys are the best!
EDIT*** AFTER POSTING THIS REVIEW, I RECEIVED A PHONE CALL FROM THIS PERSON - EDWARD T. HE LEFT ME A MESSAGE HARASSING ME REGARDING THIS REVIEW!! He even threatened me, saying he is going to call my office! (For... What?!) He said HE did not receive good service from ME and that I did not know how to listen .... Wow! I'm the customer!!! Luckily I document EVERYTHING. I will be filing a formal complaint on him. DO NOT USE HIM. If you call this plumbing company, request for someone else. He has taken the word unprofessional to a whole different level.
Thank you Yelp for giving us a voice. I will not be bullied or harassed by this person.
Original review:
I have restrained myself from using any names. However, I will tell you this much. Incredibly expensive, and assumably unreliable. Had a bad experience with these folks, decided not to use their estimate just based on how dodgy the guy was (thank god because in the end I found out it was wayyyy overpriced) - hired him to check out a gas line and test for leaks. He went to the house and said it didn't need it so he didn't charge us for it. But that's what we hired you to do! Then requested he send over a written statement of what he did do because nobody was there while he was there. Big surprise, we never received anything!!! Called and text him for a week requesting a written work order or statement and never. Got. Anything. So incredibly unprofessional.
Found this company based on their high Yelp reviews. I'm guessing they have some bad apples. I will not be calling this company again. I will make sure everyone I know, shares the same enthusiasm.
Had a great experience with Pacific Drain and especially with the plumber that ultimately did the job, Troy Abbott. We had them bid the job first, follow up was on spot. I'm a Realtor so I will use them again. Very professional and helpful. There are a few more items on my checklist so I'm looking forward to working with them again. Thanks Troy, you are a gentleman! Candice M definerealestate.com
Our home is in escrow to be sold. So we had a laundry list of items that needed attention. Throughout his visit Jerold was professional, courteous, and did a great job. I will recommend Jerold and Pacific Drain to anyone who is in need of their services.
Sewer backup in a lovely rental unit in Encinitas. Nick came out after hours at tenant's request. Cleared drain efficiently and stayed in contact so that I, the owner, could coordinate with the remediation company. Brandon came out with the camera 1 1/2 weeks later to do an inspection to assure me that all was well. All involved were fast, polite, and efficient. They even left me with a Zip drive of the inspection in case the insurance company requested more verification.
Had an extremely successful modification from draining sewage lines to installing a brand new toilet in real time. This was due to some military style execution of a job that required two men and this andrew Snoozy finished in the same day.
Shutting off the water once is a big deal and when I need a second toilet in a month I will not hesitate to repeat this experience with Pacific Drain & Plumbing
unless Andrew is made senior foreman managing a desk of plumbers. In which case, I am sure his recommendations will be as experienced as his cumulative talents of bringing in a job ON TIME and UNDER BUDGET. no fuss no muss!
ok then, best wishes the south african
We had a plumbing emergency on a Saturday night and Pacific sent Donald who happened to be at a Christmas party a few miles away. He was definitely the best dressed plumber we had ever seen, extremely polite, calm and was able to resolve the issue and make sure everything is taken care of. Thanks Donald and Pacific :)
Highly recommend!! This is the third time I have used this company, and they did not disappoint. First time was a couple of years ago for a drain clog and most recently to replace angle stops in two separate properties. They were reliable and fast. Miguel was the service technician who came out today, he was on time, polite and completed the job quickly, making for one happy customer!
We had a hot water slab leak in our 60 year old house in La Jolla. Got a hold of Kevin Post owner of Pacific Drain, who sent out Jordan Dean to help us. Jordan was great, he spoke well with knowledge and expertise and answered all our questions thoroughly. We are grateful for the great work the team did repiping our house, especially Miguel and Kaleel for working so hard and doing a super job on a very technical project!!
Travis came to my rescue last weekend. It was a Saturday afternoon, and he came within a 1/2 hour of the call (maybe sooner). He was quick to give an estimate, perform the work and was very professional and pleasant. I will definitely use them again. Thank you!
I recently called Pacific Drain to fix a bad leak that I thought was caused by a pipe breaking in an exterior wall of my house. Jerrold (I hope I'm spelling his name right) was sent out the same day. He was on time. When he looked at the situation he discovered that there were two leaks, not one, and that they were not in the wall but below the house in the crawl space. It is not an easy matter to work down there as it is very tight quarters and bad conditions. He went right to work and completed the job. Jerrold was professional, focused and competent. I could not have asked for anyone better for this job. Another thing that I appreciated so much was the phone receptionist, Felly. She interviewed me to understand exactly what the problem was before matching me up with someone who could do the job. Then she made the appointment. She was clear, professional, and easy to understand. I will do business with this company again and recommend them to my friends as well.
Dana M.
03/12/2019 12:00:00 SA
These are the people to call when you need any plumbing work! I worked with Nick and Ryan...both were exceptional in their knowledge, professionalism, and time spent to educate and answer my questions. Our stoppage and septic line repairs were handled quickly and the prices are fair with a nonpressure sales approach. I can't say enough about how happy I am with this company and the wonderful staff. Thank you for rescuing me in my time of need!!!!
Randy came to the rescue at my 60 year old home today. Arrived the next morning after my call (on time and friendly) and knew all the tricks to solve my potentially gross and messy problem! Thanks Randy and pacific drain & plumbing!
This is the second experience I've had with Pacific Drain and Plumbing. The first instance Jerold and crew came over and did a great job repairing a big slab leak I had in the garage. It was a 3 day job and Jerold was on top of everything and kept me in the loop during the entire process..... This time around I had a pinhole water leak coming from the ceiling of my downstairs bathroom and called them again. The call center rep was friendly and quickly put me in touch with one of their plumbers Travis. Travis was courteous and informative on the phone and arrived on time to my house. He explained everything he was doing and answered questions regarding the cause of the leak. He further explained ways to potentially help with future pipe particle build up, damage and leaks. After the job was done, Travis did a good job cleaning up the work area and thoroughly explained the total cost. Despite the unexpected leaks, the experience with Pacific Drain and Plumbing was positive and they will continue to be my go to company for any future plumbing needs.
I've had these guys by here a couple times over the years to unclog drains. They're speedy and not expensive ($75 to snake out a pipe is fair, as far as I'm concerned).
Since plumbing problems are rare, however, I couldn't remember their name from their last visit and I had to ask around. Once I established I found the right business, the plumber was here within 2 hours of my call and within 10 minutes had drained the kitchen sink swamp.
And this time I got a magnet so I can remember who to call, though hopefully after this reminder on what can and can't go down my garbage disposer, I won't need to call again soon.
Great business, great people: 5 stars!
My toilet clogged AND started leaking around the base Friday night. Seemed like I needed wax ring replacement. A manager from Pacific replied my Yelp text to say a tech will call me for a free quote. The tech found out the leak was not urgent, then told me he can't give me any quote unless he does the job cuz it's after hours, and I had to call back in the morning. I was pretty miffed and messaged the manager to let him know. The manager called me and was befuddled about what his tech did, gave me the quote, apologized, and asked if I would like to schedule the service. I was like no thanks and hung up, thinking this was a big waste of my time. The manager called me again after a few minutes, told me he felt bad and offered to do the job free. I was expecting a discount but okay!
Kahlil showed up, pulled my toilet and found tree roots around the flange, yikes! After discussion we decided to just clean up the roots instead of jacking up the concrete. He put the toilet back, flushed, and toilet still clogged. He had to pull off the toilet again to snake it properly. He cleaned up and was polite and nice, with no butt crack showing! So all that work and there was no extra charge. Now that's the way to earn good reviews and future business.
Jenn B.
05/04/2016 12:00:00 SA
Thank you NY Bobby for getting our kids bathroom sink back in working order! Pacific Drain was prompt, courteous and full of advice on questions I had regarding future plumbing services for our home.
These guys are great. They stayed true to their estimate even though it took him a little longer than expected. Vu is a great detail plumber and Troy has personality plus. They replaced a sprinkler valve and three hose bibs. They knew exactly where the leak was coming from. Our home is as good as new. Thank you
Brandon did an excellent job inspecting the plumbing at my new house. I now feel confident about moving in knowing that everything is in working order. His work was thorough, and he helpfully answered all of my questions.
Had some blockage in the main line that was flooding my kitchen sink anytime toilet, shower or sink on 2nd floor was being used. Previous plumber I had used couldn't come out until after the weekend. Which at the time was okay..until the wax seal on the down stairs toilet gave and then water no longer pooled in a sink, rather on my bathroom floor. I called several referrals and no one could squeeze in a same day call, except Pacific Drain and I'm glad I went with them. Cleared the main line, installed new wax ring and Soulath was nice enough to answer all my curious questions about how we got to this point. Would highly recommend them and would use them again if I have future plumbing jobs. Pricing was fair and got an estimate both before work started and when scheduling an appoinyment, they will give you an estimate
just have to ask for it.
Ama B.
02/05/2019 12:00:00 SA
Excellent service at a such a reasonable price! And at night! We had sewage and water coming up from a downstairs toilet that flooded the bathroom. I called Pacific Drain, and they came right away, fixed the problem quickly (a clogged drain in the garage needed cleaning out), and we were back to getting ready for bed. Btw, I cleaned up using a bucket full of ammonia, hot water and Mr. Clean, then bleach, using large rags and rubber gloves.
Jason S.
03/05/2019 12:00:00 SA
I recently bought a house from the 40s and after an inspection via Brandon I realized the old cast iron was in terrible shape. Brandon was quick to communicate my options to me and worked with me over several weeks to get to a price point I could handle. I couldn't afford to line the entire pipe so he broke it down and did the most vital section in the front of the house to the street, while I went and replaced the rear section in the backyard on my own. The liner crew did a great job and now my sewer is good as new!! Other companies charged more per foot and were not as communicative with my needs. Brandon was awesome and I would highly recommend him to anyone!
We scheduled an appointment for 3-5p at 10:30 in the morning. The plumber called us at 4pm and said he wasn't going to come until the next day. We burned a day waiting for nothing. Stay away from this company.
AL R.
12/09/2014 12:00:00 SA
DONALD did a great job and went above and beyond...
I had a clogged courtyard drain that I had tried to open the amateur way a couple of times... then rainstorm arrived last week in San Diego... I called Pacific Drain and they were kind enough to send someone over that same day, while it was raining!
DONALD, spent two hours in the pouring rain (I tried to keep him company and test my seldom used raincoat too :) ).... while he was making progress steps the thing was still clogged...BUT HE NEVER GAVE UP... until last minute... BAM! lot's of roots and sand in there... and it all openned up..
DONALD tried many different approaches/tools to solve the problem.
Thanks DONALD and PACIFIC DRAIN.
Terri D.
02/02/2018 12:00:00 SA
This a great company! Called and they were here within the hour. Our drain had been plugged for 2 days, Sean got here and had it cleared within 45 min. Great guy and very professional. If we ever need this done again will be calling PD&P and asking for Sean Park! Thanks Sean!!!!
Bathroom backed up. Arrived in 30 minutes, done in 25 minutes, even cleaned the bathtub. Very reasonable charge. Definitely a winner in my book.
Rose M.
02/06/2019 12:00:00 SA
Isaiah and Brandon were super helpful and courteous with my clients for their plumbing inspection on a new home purchase today. Informative, efficient and professional. I've used Isaiah on previous jobs before and always a positive experience so I refer him to clients and family/friends all the time.
Josh has performed drain out cleaning more than once before, certainly more than myself. Have learned to hire Pacific Drain for a professional as Josh for specific plumbing problems. No nonsense.....comes in....and gets about diagnosed task.....and performs. I look upon this as a welcomed tuition payment for the education. Have used several plumbing contractors in the past, but Arrow or Pacific Drain seems to own the market pinpointing specialized service technicians responding to specific plumbing problems.
Troy G.
05/04/2021 12:00:00 SA
This was our first experience with Pacific Drain & Plumbing. We had an after hours emergency with a water line that was about to burst and the valve would not shut off. Within 2 hours of our initial call, Efren showed up with a smile and ready to work. He quickly went over different options and costs before doing anything. Efren was able to get our valves unstuck so we were able to replace our bad water lines. Efren was absolutely amazing, professional, and knowledgeable. We definitely recommend Pacific Drain & Plumbing and will use them for any future repairs.
Shanna T.
08/11/2018 12:00:00 SA
Khalil came out this morning to fix our 1960 something toilet that wouldn't flush anymore. Wouldn't you know, the part he needed to replace was a little difficult to find but he did it! He ran out, got the part and installed it in less than 2 hours! Thanks to Khalil finding the part, we didn't have to replace the toilet!
This guy was professional and had a great attitude. He cared about the job and found an appropriate solution instead of replacement. If we ever need a plumber again, I'm calling this guy!
I called Pacific Drain on a Saturday because my main sewer line was backed up. The dispatch person listened to my problem and decided to send over Ed because he thought I would need to have my line water jetted. Ed showed up on time and did a fantastic job of explaining the processand walking me through the issues. I can honestly say that Ed earned his money that day. He did a fantastic job of clearing the drain and he did not quit until he felt that the problem spots were taken care of. I have called other companies to do the same job and hands down Ed was the best I have seen. It always hurts the budget to take care of these types of problems but it is all worth it when you find someone who is competent, honest and good at what they do. Thanks Ed.
Marc W.
08/06/2022 12:00:00 SA
Never heard anything back from them after I filled out their survey and It wasn't until after I posted this yelp review that they had someone call and leave me a message hoping to win back my trust. I didn't return the call. I was overcharged for a repair and even after being overcharged and giving you two chances to fix it, I still had to fix it myself. I don't know what more there is to say.
Darcy F.
02/01/2016 12:00:00 SA
Landscape drains were completely clogged. Quick turn around to get an appointment. Very efficient office staff. The technicians who came to my home did an excellent job of explaining the process, clearing ALL of the drains and they cleaned up after themselves to boot! I'm very impressed and highly recommend Pacific Drain.
Jeffrey G.
03/04/2016 12:00:00 SA
Had the hydrojet service on my outdoor drains that were clogged. Spoke with Chad before the appointment date and he assured me that they would have a camera, snake and hydrojet available to clear my drain. Tech Travis started by putting the camera in and within 10 minutes of arrival, he showed me the broken pipe and rock inside the drain pipe. He continued jetting for an hour with no success and never bothered to take out the snake. He then put the camera in the other drain and found a collapsed pipe. At one hour and 30 minutes he was finished and packed up his gear and my drains are still clogged. I was charged $380 for a job that should have taken about 10 minutes but was extended to 2 hours to justify the charge. Next time I will use Yogi's where you talk to the owner and they send out two technicians and actually try the snake and the hydrojet for the same price.
Several months ago requested a quote and the response was as promised...within 24hours and during the time of day I requested. Dustin was my actual serviceman for my toilets' water line updates.
The replacements went fine. A second man was called in briefly due to an equipment need not being available on Dustin's truck. That went well also. Only matter, very small, was the lack of covers' for the inlet pipes to match my 1960s size pipes were not supplied with the job... they only had on that day the more recent years' version.
Overall a good experience, great servicework and awesome estimate and revisioning. Dustin reviewed the original estimate and made a correct that saved me a few $. Since one visit many similar services/supplies were rendered... they are able to bundle select items because same day, similar service, same parts and effort... yielded a wonderful cost savings.
4 stars... because I had to go and shop for that floor/wall cover part myself. : )
We called Pacific Drain & Plumbing on a Saturday morning and Randy arrive about an hour later. Fast, efficient and reasonable! Our stopped up drain issue was fixed! Thank you Randy!! I highly recommend this company for your plumbing needs.
If I could give this company more stars I would. We tried two other plumbing companies before them, and honestly the customer service and the quality of work can't compare. We moved into a house built in the late 50's that needed a lot of work. These guys went above and beyond in a time where we were really stressed, and honestly I'll kind of miss them hanging around.
Thank you Mike, Jon, Matt, and Miguel!
Sunday morning we woke up to water leaking into our kitchen from our upstairs bathroom. Our friend who had been through the same thing gave us a referral to the company she used. Unfortunately,, the owner had moved out of state. Fortunately, he referred us to Pacific Drain and Plumbing. Troy came quickly and assessed the situation. He immediately realized that we would need water mitigation and referred us to Flood Solutions. They were wonderful and really helped make the best out of a bad situation. Once Troy from Pacific called them in, he went to another service call, after making sure we buckets under all the leaks. He then came back to meet the crew from Flood Solutions. He worked side-by-side with them to remove parts of the ceiling and to reach the leak. Once they found the leak, he capped off the pipes and made sure that this solution had fixed the leak. While waiting for Flood Solutions to give him the go ahead to cap the leak, he gave us suggestions for preventative maintenance for other plumbing in the house. Even after being called out on a Sunday, Troy was so upbeat, funny and gracious. My kids can't wait form him to come back when it is time to make the repair. They thought he must do stand-up comedy on the side. For a Sunday visit, the charges were very reasonable. We will definitely use Pacific Plumbing in the future and hope they send Troy!
Best company ever to deal with. Great customer service on the phone. Very quick and reliable. When Keith came out, he was friendly, professional and he fixed the problem right away. This is the only company I will call for plumbing jobs in the future. I definitely recommend them! Thank goodness for yelp, they sure deserve their great reviews!
Mark C.
10/09/2020 12:00:00 SA
I cannot recommend pacific drain and plumbing and Ed Deetz enough. Ed is extremely professional and very honest. We will only use Ed at Pacific Drain and Plumbing from now on. Highly Recommend!!
Customer beware! they have you sign a waiver saying if they mess up it is not their fault before helping. We went from a stopped toilet to a clogged main to 3 feet of their snake broken off in our main with no recourse but to excavate our slab to retrieve the snake. A nightmare at our expense!
Jeff U.
02/03/2017 12:00:00 SA
Pacific Drain is awesome! I recommend them to my real estate clients every time there's a drain issue and use them personally myself including this morning when I needed them fast before my first business appointment. I called them and spoke to Diane at 7:17am today. Jessica called me back at 8:07am to say she had Boris on his way. Boris cleared my kitchen drain and was gone by 8:50am *same day* for $90.00. I'm impressed once again and thankful for their amazing service. Now, I just need to stop putting eggshells in the garbage disposal and I won't likely need their services in my home again lol.
Skip the rest, go with the best who always impress and pass the Jeff test-Pacific Drain!
Thank you Diane, Jessica and Boris, I'm off to work and do not need to worry about plumbing going into the weekend-Happy Friday
Vicky H.
03/06/2019 12:00:00 SA
Pacific Drain was recommended to me by another plumber that doesn't do drains. I had a backup that had built up for months. Was dreading it. I called today and Nick came out the same day. He was courteous, clean, explained what he was doing. Mopped up with Simple Green and had a great smile on his face the entire time. I anticipated this being awful - instead, it was awesome. Thank you, Pacific Drain. Keep up the great work.
Pacific Drain does a lot more plumbing services than drains! Danny (of 'Danny Boy' plumbing) is a plumber who I have used in the past and found his work excellent. Danny is now working for Pacific Drain. He installed two faucets and changed out the pipes under the sink. No leaks, the faucets work great, and Danny is a person who you can trust in your home.
I will be calling Pacific Drain for all my plumbing needs!
Brandon helped us get a much better understanding of our own plumbing system. It's always nice to work with someone who's easy going and takes plenty of time to patiently help you learn about the subject, even if you haven't hired them yet. Good service, knowledgable and friendly. Would recommend.
We recently closed on a house and decided to go with Arrow/Pacific Plumbing to have the sewer line evaluated due to prior history of tree root intrusion. Brandon Wheeler came out and did a thorough inspection of all of our plumbing related concerns, the biggest being the sewer line. He got out the snake with video and showed us a video in a real time of the entire sewer line. Sure enough there was a new large tree root intrusion. Brandon was courteous, professional, and had no issues answering questions or explaining anything. A detailed estimate was provided with all the recommended repairs. Once the house closed we went ahead and gave Brandon a call and set up a time to have the work performed which was relatively extensive due to the need to dig up a 4x4 pit in the driveway to access the site where the tree root intrusion was. Brandon's team quickly got to work on day one and all work was done well with Brandon stopping by towards the end of the job to check up on things. The only thing I think they could improve on is better communication as to what is being done when. I stayed home for the entire week as I was never sure if I needed to be home for different parts of the job and it turned out that I only needed to be home one of those days (the last one) when they needed to access inside of the house. They also had an emergency call to respond on day 3 but did not communicate this in a timely fashion and it wasn't clear when they would be coming back out. I can't comment on their prices as I did not obtain other estimates for the work performed. Aside from the communication deficits, I was satisfied with their work and professionalism and would still rate them 5 stars and recommend to anyone needing any manner of plumbing repair or upgrade.
I have used Pacific Drain for years and have liked all the drain technicians that have come to two different school sites that I have been employed with and they have also, come to three different homes. For the first time ever, I was in need of a plumber this time and I have give a shout out to Troy A. He was so helpful and explained that the garbage disposal I currently had was better than the replacement I bought AND not the problem! Thanks, Pacific Drain your guys are great!
Felt that they took advantage of the emergency I was having at my place. Work was done but definitely they overcharge.
The plumber we normally used was out of town, so I was referred by a friend to call Pacific Drain. Randy came out and fixed our sink in about 30 minutes. He was very friendly and got the job done quick!
Customer service quoted me 1pm-3pm but Randy was here at 1pm sharp, which was really nice. The customer service at Pacific Drain is really helpful as well.
Molly A.
10/05/2017 12:00:00 SA
I have used Pacific Drain & Plumbing for 2 separate plumbing issues in my house and both times I was completely satisfied with the customer service, professionalism, and competence of the technicians. I am always able to get a fast and convenient appointment. On the latest occasion, Troy was my service technician and he was very helpful, as he let me know what he was doing step-by-step. He finished the job in no time!
Brandon and the Pacific drain crew did a great job replacing and relining our entire exterior drain system. They explained everything very well before we did the job showed the camera work where the problems were and were on time when they said they would be starting work. Due some complications they took one day longer but completed the job and completely replaced all the dirt brick and plants they had to remove. I am very satisfied with the work
This is the worse company you can deal with. Don't believe what they say when you call them and they put on hold you are the most important client they are full of it, I had an appointment with company to service drainage at my hose they gave me window from 9-1 pm they never called to let me know that their technician can't be there with the window they promised me I called to see what happened and they only can say we are sorry. If this is the company you would like to deal with in the future good luck
Greg G.
05/10/2018 12:00:00 SA
I called Pacific Drain and Plumbing and they were able to get someone out within 2 days to scope the plumbing clean out and give an estimate on fixing several plumbing items. Brandon came out and did a great job. He called ahead of time and was on time. Thanks!
Brandon of Pacific Drain and Plumbing came out to a property we made an offer on to do a sewer line video inspection. He worked quickly and was clearly experienced. The company's pricing seemed very fair and the customer relations and appointment-making over the phone was professional and efficient as well as pleasant. They said they would call me to let me know when Brandon was on this way, and he did in good time. When I asked him to clarify and expand his written proposal for the sewer line because I was confused and it needed more detail and explanation, he did so promptly and let me know the expected delivery of the amended proposal. All in all a pleasant experience and I would use them again.
Linda T.
05/01/2016 12:00:00 SA
Absolutely amazing. Can't rave enough. We called at 7:00 in the morning with a non-emergency emergency: we were moving out of our house and needed to fix a problem we created. No bursting pipes or gushing water, but definitely a 12 hour time limit. They were able to not only squeeze us in, but did an awesome job! They were really friendly, incredibly flexible, and reasonably priced. Can't say thank you enough! Highly recommend.
Sandra Y.
10/12/2015 12:00:00 SA
I do not think I have ever has such a great experience with a plumber. I met Ed at Home Depot and he gave me an Auger 101 lesson and told me if it didn't work to unclog my toilet to call him. My attempts failed so I called Pacific Drain and he was here in less than an hour. He extracted a metal fork from my toilet in less than two minutes. He was upfront on the cost. He didn't try to sell me anything unlike the last company I had over here...which wanted to charge me $845.00 for a new toilet. I will never use any other company. I was very happy with the service. Ed is clean cut, smart, has nice manners, and does not smell or even look like a plumber. He looks like a movie star.
I love this company - many recommended Pacific Drain and Plumbing on my Nextdoor
App I live in a really old beach house so I have had to have them come for different things -
the latest was a sudden weak flow from shower head and leaky hot water handle. Troy Abbott made the shower have better pressure than ever and discovered the leaky hot water problem. He was very polite, happy, positive and clean - he left the handles so cleaned up and shiny, I thought he installed brand new ones! Very fair pricing and very personable, skilled workers.
Missy Simms
Called for clogged sink and paid $99 in August.
Called one week later for clogged sink and toilet paid $124 to clear it and $265 for camera to explore what needed to be done. They said the $124 would be deducted from the $265. My credit card was automatically charged bc I was out of town. The $124 was not deducted despite the fact that I called two times to discuss this with them. They said someone would call me and no one returned the call to discuss the overcharge both times. So apologetic and no calls returned.
After the camera, Pacific Drain gave an estimate of over $5000 to redo our mainline, I explained that we would be doing a remodel next year and to do the minimal that needed to be done. They asked what I wanted to spend which I thought was an odd question. I repeated that I wanted the minimal to be done. They gave me an estimate for $2300 and told me where they thought the problem would be. I told them I was going to call another company to get a second opinion and the new company said the same as Pacific Drain about where the problem would be. (Note: they did not even use their camera documentation) We were out of town so my tenant dug a hole where the new plumber suspected to get it ready. He said it took him an hour to do. The new plumber came out and fixed it for $380! We had used Pacific Drain for our restaurant when we owned it and our home for the last 30 years. So DISAPPOINTED in them and will never use them again and am spreading the news about them.
My son has always told me to look at Yelp reviews and to be wary of the 5 star reviews which can be friends or family. I hope that you seriously take this review into consideration as it is the first review I have felt compelled to write. Do not use Pacific Drain.
As a local realtor, Pacific is my go-to for any sewer related issues... I have them scope any mainline for potential belly or root intrusion. They have always been honest and on point and very reasonable in their recommendations, Brandon is personable and easy to work with!
We had a problem with our water heater and the gentleman who came out showed up on time, understood the problem, and did a good job of explaining our options. And did not charge us for a service call, which surprised me. Not quite sure what we are going to do yet (repair? replace? live with the problems?) but whenever I need plumbing fixed in the future, I will definitely call Pacific Drain.
I had a pipe leaking in the slab and instead of breaking into the concrete, they suggested to reroute the cold line. Pacific saved me money and the integrity of my foundation, which I appreciate greatly. Their entire team was excellent since my first contact with Doreen. Big thank you's to Tom which was the first person on scene, he was very prompt with communication, Daniel and Eddie which worked so hard, efficient, respectful, and wore masks . Thank you also to Vu, which oversaw the entire job with his 25 plus years of experience, I never doubted him for a second. Thanks Mike for coming out to check a leak on my water heater on a Saturday night! I will recommend Pacific Drain to everyone I know. Best team work I've ever seen
Tom B.
09/09/2018 12:00:00 SA
Brandon showed up early and was super helpful with the main line inspection of the light-industrial condo I'm purchasing. He did a great job and I highly recommend him and this company. Thanks, Brandon!
After roots clogged our drains we gave Pacific Drain a call. Ruby was very nice and scheduled a technician to come see us right away. Both Nick and Aaron were extremely helpful and polite. Our clean out had been buried under concrete by the previous owners but they were able to think of an alternate option to get in our pipes and fix our issue. Thanks for the great service!
Amazing service!!! Had an emergency last Sunday. The answering service answered when I called, asked very thorough questions on call so they had all of the correct information ahead of time eliminating any back & forth confusion with the technician. John, the technician, called me back within 30 min & was at my house 40 min later. He was so polite, honest, quick & efficient fixing our shower handle that we actually had him fix our other shower handle right after because we were already paying for a full hour, might as well use it!! And good thing because that handle was actually put back together by previous owners really poorly with short term fix solutions & we would've had to call a plumber regardless if we had tried to fix ourselves!!! Two birds, one stone & a really good outcome to what was initially a really bad situation (on a Sunday!!) and the best part is I didn't pay a ridiculous amount!! Totally reasonable. Couldn't be happier & will definitely use you again should we have any plumbing issues in the future. Thank you John & Pacific Drain!!
first, they charged me $210 for a service that another company sent me afterwords a flyer for almost one-third of the price. but this is not the main issue. they charged me in advance and ended up not doing what they were supposed to do. then they ignored my repeated phone calls and the letter i sent them. i had to file a complaint with the BBB and the california contractors' state license board. still, they are ignoring me.
stay away from this company which also does business as arrow pipeline repair.
This post is a little late but I promised I'd write one , it just took a minute due to life getting in the way BUT I have to say that this company really makes plumbing issues easy for you. Troy Abbott was (for the second time) was very personable professional and kind!
If anybody out there REALLY listens to these reviews please contact this company AND ask for Troy , you WONT be disappointed :-).
I am a local Realtor and I always use Pacific Drain & Plumbing. I had the pleasure to have Brandon come over to a property that needs a water heater and he was AWESOME! Not only was he on time and professional he got me a very fair quote in about 10 minuets. I will not only call Pacific Drain &Plumbing again I will ask for Brandon
I want to recognize the dedicated workers of the commercial side of the operations. Too often the guys who actually get down and dirty are the unsung heroes of the job. A big hurrah to:
Herbie, Danny B., Eli, Lemi, and the other Danny.
Your tireless efforts on our home remodel will allow many years of worry-free plumbing. From brand new copper piping and drains, to optimal rerouting of lines throughout new beams and other structural changes, it was great fun to walk on the site each day, see your trucks, and know changes were actually taking place!
I really appreciated the time you took to explain in layman's terms, what was happening every step of the way. Doing so made me feel included!
Most of all, your team's friendly banter underscored the professionalism and exacting expectations you have for yourselves. Without a doubt, the plumbing part of the project was executed exactly per the plans.
After this part of the project passes inspection; and long after the sheet rock, stucco, and paint cover your efforts, please know that I will never forget all the wonderful hands and hearts who participated in strengthening the infrastructure of our home.
Professional and trustworthy. On time. Told it like it was and worked to get drain clog identified and cleared... And, it was not the easiest because of septic distance. Honored original quote even though it took a bit longer than it should have. Highly recommend. This is how a truly customer-oriented service company should be.
Pacífic Drain has been providing us with outstanding service since 1992. They were originally recommended to us by our plumber Mr. Nuthall and were recommended by two other plumbers we have had over the years at homes we have had in the area.
Their magnets are on our fridge and we rely on them because they are dependable, fair, honest, patient, super knowledgeable and awesome. For any of the drain issues we are thrilled when Nick helps us. He knows the house and is thoughtful, experienced, and professional. He makes a difficult job seem easy. Have you ever taken a drain apart and then fiddled around trying to get everything to fit correctly and not leak? That's why we call the plumber:)
Recently we had a job that scared off a few plumbers. But not Brandon. He saw and immediately understood the issues, made professional recommendations, provided quotes rapidly and even separated them by job type, and when i agreed, scheduled the work the next day.
Efren Diaz, Clayton, Jose and another wonderful gentleman completed the work in one day. They were all a pleasure to have at the home and the craftsmanship is e
I called a different plumbing company a few months ago to clear my tub drain for an advertised $99. The plumber from this other company tried to snake the drain for a few minutes and then recommended a $600 hydrojetting. It felt like I was being sold something I didn't need, so I declined the hydrojetting. After contacting Pacific Drain and Plumbing, they had a guy at my house that afternoon and he cleared the drain with no problems. I've had no issues with the drain since.
When it came time for a new water heater, I hired Pacific Drain again. Wayne showed up with an assistant and got to work. Like the guy who cleared my drain (I forgot his name), Wayne exhibited professionalism and extensive knowledge about his trade. I would be happy to have Wayne and the pros at Pacific Drain work on any future plumbing needs.
Gary S.
08/11/2017 12:00:00 SA
We would just like to thank Randy Schlapfer for all his help. We had two blockages in our sewer line and he didn't stop until everything was back in great working order. He even gave us a few tips to help keep the drain flowing in the future. Thanks again, Gary J.
Randy, i want to tell you, how appreciative and grateful we are for a job well done!
your so determine and eager to get the job DONE the best you know how!
from here on, we have a plumber that we can call and depend on, when ever we need it, and to recommend to all our family's and friends.
Now, Sirrah in the office, who answer my call that day, and Randy we want to expressed our GRATITUDE for your caring and kindness towards getting our toilet working as soon as possible! I may add you two are AWSOME, Thanks so much from the HEART!
Date; 08/09/2017
Sincerely, Cora s
Adriana E.
11/09/2015 12:00:00 SA
Troy was sent to our home when one of our showers stopped working. He was scheduled to come between 2-4 and came at 3pm. He was very friendly, explained what he was doing, what the issue was and how to prevent the issue from happening again. He got the job done in about 30 mins... Yay Troy! I would recommend this company to anyone and know we can rely on them.
Goettl is one of the worst, most dishonest A/C companies out there. They advertise the best and actually are the worst. I called for their TV special because all I wanted was a cleaning and inspection of my HVAC unit. The first two guys who came to the house, were pleasant but they didn't know how to clean an air conditioning unit. They were untrained rookies to do a job. They are supposed to take before and after pictures of work done. They showed me the before pictures and I had to beg them to show me the after pictures. When they sent me the after pics weeks later, it looked the same as before pics like they did nothing up there. So a second crew came out to fix what the first crew didn't fix. Then they sold me a two year maintenance contract for $2700. Boy, it was fault they fooled me which doesn't happen very often. They didn't tell when they did the inspection (or didn't inspect at all) that the unit was going to fail and only had months to live. When the unit shut down, I called for their emergency service only to be told in 105 degrees it would take 7 days to get someone out here. Which didn't sit very well either. I called another emergency repair man from near where I live and he showed up right away. His initial inspection said there was NO freon in the system and that was why it shut down. He said the possible reason for no freon is a leak in the system. He filled the unit with freon and we waited. Sure enough within an hour or so, the unit shut down again. Sure enough there was a leak in the system. Why didn't the original inspectors tell me there was a small leak which went to a bigger leak? It isn't something that happens on the spur of the moment. So, they sold me a 2 year maintenance plan which wasn't any good, They said they inspected the unit which they didn't and totally lied about the whole thing. My goal is to get my service agreement money back minus the the original maintenance fee. Please, don't be fooled like me and fall into their trap. Goettle isn't worth it. Read their one star reviews, they are more accurate the the fake 5 stars!
Shannon F.
12/08/2016 12:00:00 SA
I had Willie come out to the house and snake our drain back in July, he was kind, courteous and did a very good job.
I had Troy come out to the house yesterday to help us with a leak on the faucets of our shower. It is old and has very hard-to-find parts. He was patient and problem-solved the issue and fixed it. Thank you
Pacific Drain is awesome. I called them the night before Thanksgiving because I had a clogged drain and they called me back within 10 minutes and were on their way to my home. Willie came out, found and took care of the issue right away. This is the most excellent plumber I ever met. I would highly recommend them. I'm so glad I found this company.
Plumber arrived same day and took care of the problem quickly. I'll be using these guys going forward.
We had a pipe burst on a Saturday... Of course! We were frantically calling around for a plumber. We are so pleased with Pacific Drain and especially NY Bobby. He was able to fix the problem. He made great recommendations. He is very professional and personable. My husband and I are very happy with the service we received!
We recently had a service done from Pacific Drain & Plumbing and it was exceptional. As soon as the call came through we had help so fast and fixed our problem quickly. We would highly recommend and use this service again. Thank you so much for your help!
Excellent service, responsiveness, and expertise from both the folks in the office and the field. Highly recommend!
I've used Pacific Drains several times over the past few years to help with drains in my home and landscaping, and have always been impressed by the high quality of their service. They call back when they say they will, show up when they say they will, do great work, and are friendly and professional. I also like that they have an answering service outside of office hours so I can still talk to a person about arranging a call back for an appointment rather than leaving a message and wondering if it will ever be heard.
I've been helped by Randy the last two or three times I've needed service, and he is fantastic. Friendly, knowledgeable, and makes you feel confident that everything is going to work out OK (as it always has). He takes the time to understand the situation and does a thorough investigation to clarify and then fix the problem. I have some issues with oddly designed lawn drains a contractor installed years ago, and he took the time to understand problems were and worked persistently to clear the blockages. Just a great experience. Highly recommended.
Scott J.
02/10/2018 12:00:00 SA
I've had these guys come out and inspect the clean out pipes on three different single family homes we've been in escrow on. They always show up with the same level of detail in their assessments, the same level of patience in explaining any issues they've found, the same level of honesty in what costs would be to mitigate any issues, and the same level of courtesy in all their dealings with me and our brokers. I'd recommend them for any and all work related to plumbing. They're a real breath of fresh air.
We had a great experience with this company. Brandon went above and beyond in servicing us with clearing out some really old piping that most wouldn't have done. He worked really hard and truly helped us so much!! Thank you Brandon!
What a great experience. I called in Arrow to replace the garbage disposal. Nick took a look at it and decided it could be repaired, which he did with great expertise. Honest service people should be cherished!!
Howard Weisser
Sue g.
09/12/2018 12:00:00 SA
We've been using Pacific Drain for decades, and they are always terrific.Prompt, professional, and they get the job done. I could not recommend them are highly.
Janell T.
12/03/2019 12:00:00 SA
After 2 plumbers had already come out in an attempt to clear our main line, they were unsuccessful. We had guests arriving soon, and began to panic. Ed to the rescue! Ed resolved the issue immediately! He was kind and went the extra mile to solve our problem. We are very grateful!
Robert A.
12/10/2021 12:00:00 SA
Hilario Gomez just left our house and did a fantastic job on our shower; new fixtures all in place including brazing on new piping to replace fixtures from 1969. Appreciate the good work and how quiet he was during the process. Very neat and clean! Thanks!
p.s. We have been using Pacific Plumbing for all service in this house since the 90's. Trust them 100%
Just had Pacific Drain come out to my house. First off the correspondence with the company was amazing. The receptionist called me back promptly. The plumber that came to my house was John Allen. He was very thorough and very kind. He was able to diagnose the plumbing problem very quickly.
I would totally recommend Pacific Drain and John.
Thank you Pacific Drain for your help.
Karlie W.
09/10/2020 12:00:00 SA
Brandon and Eddie were awesome! We immediately felt that we could trust them and they were reasonably priced and reliable. Brandon was super helpful with offering help finding people to handle the asbestos issue. Eddie came in and knocked the job out in less than a full day. Will definitely hire again.
Brandon is absolutely fabulous! Great customer service, Helpful, courteous, responsive, patient when I'm stressing over the plumbing situation. Always in a good mood. Calming and just wonderful to have in our home.
As a Realtor it's important to know that when I refer a service provider to my clients I know that they're going to receive excellent service. Brandon with Pacific Drain & Plumbing exemplifies professionalism, quality service, and honesty. He arrived early to our appointment and provided communication letting us know when he would be arriving. The equipment that was used to inspect the sewer drain for the property allowed us to see exactly what was going on under the home. He took all the time that we needed to explain and understand exactly what was going on with the plumbing system in the home. I know that with Brandon both myself and my clients are in good hands!
I've been using & referring Pacific Drain & Plumbing for years. I highly recommend Brandon Wheeler for excellent job he has done. He went out of his way to meet our time frame!! We were able to close escrow in timely manner. Thanks Pacific Drain & Plumbing!
I love this company. They came out with in an hour. Put in a new water heater and done w/in two hours. Jerald was awesome and very professional. Would definitely recommend this company.
Heidi M.
02/03/2021 12:00:00 SA
They did work at my mothers (who is a disabled senior) and now they are not returning her calls (3 days) to fix the problem they supposedly fixed 2 weeks ago. We had to pay another company to come out and fix it.
We had a plumbing emergency on Saturday and Pacific Drain came to the rescue. Willy came out and sussed out the problem right away. It was fixed within 45 minutes and we were back in business. I can't speak highly enough for how professional, friendly, and courteous Willy was to deal with - wonderful. I am definitely adding Pacific Drain to my list of preferred vendors!
Again... 5 stars (Can I make it 10 stars?) My mom's new favorite plumber New York Bobby- and mine- came by to help with a number of new issues in her 50 year old townhouse.
He went from faucet to faucet, sinks to showers and gave the best advice! I'm pretty handy as a novice plumber at my own house, but always choose a professional for my mom. We now have a plan to address 3 bathrooms (with multiple issues) and her kitchen. sink.
Bobby gave her options and follow-up times; will definitely have him do the work... YAY again to this company and this plumber!! **********
Cheri M.
08/08/2014 12:00:00 SA
I called Pacific Drain just after 9 a.m. because I had a clogged kitchen sink. Ed was here within an hour. Awesome!!! He was very friendly and fixed it pretty fast. He also gave me a 30 day guarantee, how cool is that. I would definitely recommend this place. They respond quick and do a great job!!!
Sharon P.
04/06/2016 12:00:00 SA
We have used Pacific Drain and Plumbing several times over the years at several properties. Each and every time the work has been done by exceptionally knowledgeable and and courteous plumbers. They are the only plumbing company I will call. This week we had several pesky issues with a hot water recirc system and several fixtures/faucets . . . thankfully not the crisis kind of plumbing issues of leaks, flooding etc we have had in the past. New York Bobby (he really is from New York!) did a great job troubleshooting and tracking down solutions. He is extremely knowledgeable about plumbing and does not mind taking the time to educate customers about the issues if you are interested. This is the plumbing company to call!
Grant was absolutely AMAZING! He was on time, extremely professional and knew exactly what he was doing. The service was quick, and he explained everything to me. I highly recommend using this company and great job on hiring Grant.
What a relief Pacific Plumbing was! We had bought a new washer and dryer and upon installation, we were told we needed to have our valves replaced because they were leaky. So we call Pacific Plumbing. Troy was the technician who showed up. He initially was friendly, introduced himself and had a great and positive energy. He then access our situation and tells us that the valves are fine, and do not need replacing. He explained to me what he was looking for and why he came to this conclusion. THANK YOU TROY FOR BEING HONEST! He could have charged to replace our fine working valves but he didn't and he was honest. This saved us a ton of money, all because of Troy's honesty. He then proceeded to offer installing the washer and dryer for us, and did an amazing job doing so. He allowed me to watch what he was doing and even explain the process, which was fun for me to learn. Then he did a test run on the washer before leaving-to make sure he did the job right and there wouldn't be issues after he left. Between his honesty, kindness, humor, and insight, I found Troy to be an excellent technician who loves his job and loves helping others! Thank You Again Troy, and Pacific Plumbing, you got a good one on your hands :).
Keith A.
04/09/2017 12:00:00 SA
I recommended Pacific drain to a friend of mine because I've used them many times before with good results. Unfortunately this time the results were unacceptable. The plumber came out to unclog a toilet. I had already removed the toilet. He snaked the drain and all he really did was push the clog further down the pipe. He was there for about 30 minutes and charged $185. The same clog happened two days later Pacific drain would not come out to correct it without being paid for the job again
Went another company and the plumber was much more pleasant spent over an hour and pushed the clog all the way down to the mainline and charged a lot less
This is one of those businesses you wish you could give more than 5 stars! My kitchen sink was backed up pretty bad. I tried all the traditional methods to clear it myself (Liquid Plumr and a plunger) but this time the clog wouldn't clear.
Having a plumbing problem isn't like remodeling your home. You don't plan for this so when you need it, you want someone right away. I went on Yelp and started going through the list but all I got was wrong area or no availability for a week and other reasons.
When I reached Pacific Drain, the woman who answered the phone was very nice and helpful. To save time, I asked if they serviced my area and if they could send someone today and she told me it wouldn't be a problem. They had a tech in my area and she was going to have him come over after he finished the other job. She took all of my information and said I would get a call as the technician was on the way.
As she promised, no long after I received a call from the tech, Willy, who told me he was on his way. And within a few minutes, Willy arrived and went right to work. Within minutes, he had found the cause of the clog and was able to break it up and my drains were working great with no problems. Willy was fast, efficient, professional, courteous and very knowledgeable. He explained everything he did and make sure I understood as well as let me know to contact them again if I started having problems again.
I thought I was going to spend all day trying to find a plumber who could come out to my area on the same day but I contacted Pacific Drain and the problem was corrected before noon on the same day. It just doesn't get any better than that!!! And VERY fair priced. I highly recommend their services.
Note to the owner, after the service I received text messages and email asking me to rate the service. I understand wanting feedback but feel it's a bit much to be inundated and I never want to get text messages for something like a rating of a service call. Just an FYI.
A couple of days ago called Pacific Drain & Plumbing. We are repeat customers because the work they do is alway great. Ed and Eli showed up on time, were quick and efficient to solve our drainage problem. What I like most is that Ed offered suggestions to reduce the chances of having the problem reoccur. Once again we were very pleased that we called Pacific Drain & Plumbing!
Kevin B.
09/08/2017 12:00:00 SA
Just had Ed O come out from Pacific Drain; I thought that maybe he was a Concierge! Amazing educational experience for me! Not only did he explain what he was going to do, he did it, then, explained what he found out! Shower and Biffy work great, again! These Guys/Gals at Pacific Drain & Plumbing have to be the best that I have seen! Their rates are reasonable, they do top quality work, they arrive on time, what more can I say! Give them a try! I wish that there were six stars available, because they would get it! Thank you, Kevin Post, for your support of the REALTOR community and the 702 District One Pitch Session! Kudos to you all!
This seems to be a reputable company but beware Of their higher than usual labor rates and cost of small appliances, namely garbage disposals. I recently had to have mine replaced. They came out to look at it, charged a flat rate of $480 including a new disposal. I looked the unit up online and it sells for $80 in Home Depot So I called them out on the high price and they had made a mistake and charged me for a more expensive unit, which the tech tried to put it in initially but it was defective. So they gave me a refund of $130 but that still means I paid $350 to have an $80 unit installed. They basically mark the unit up a double. As my friend had the same company install a unit that she bought herself And They charged her $166 installation. So always buy your own unit, their markup is insane!
I'm sure if you're looking through Yelp for a plumber it's because you don't have one and need an honest company that won't take your money because you're clueless when it comes to plumbing. Well, welcome to the club! Typically when you need a plumber it's because there is some sort of emergency or problem at your home that involves water, water pressure, or draining issues. We've used Pacific Drain & Plumbing several times for all of the above. We found them through Yelp much like you're doing and I have to say they earn every star they get!
I came home from vacation to find water on the garage floor and heard a hissing sound coming from our water heater. My husband was away on vacation with our younger son so I checked Yelp and called Pacific Drain. Within 15-20 minutes, Troy was at our house to help diagnose what was going on. Troy was super thorough checking all the connections, looked for water underneath the tank and discovered the root of the issue wasn't the water heater after all but was rather the recirculation pump that had a bad connection. His honesty, thorough detection and great explanation to the customer is what won me over. He also noticed we didn't have a timer on the recirculation pump which he told us would cost us money in electricity as it constantly runs. We did not know this! I've found with any good service the staff shares several values in common: honesty, high ethics and a desire to educate the customers vs make them feel inferior by highlighting their lack of knowledge in the service they provide.
Pacific Drain has earned our trust from the few times they have come out to our house (little did I know my husband has used them in the past). Both plumbers, Troy and Donald, are amazing, thorough, honest, and great communicators. Most homeowners do not know that much about plumbing and I find value in educating and making recommendations to the homeowner. I also like when businesses provide options to consumers vs pushing a sale. A water heater is a big investment and is very costly. Luckily this time it wasn't our water heater but we know it's a matter of time and when the time comes, we'll be contacting Pacific Drain.
Take it from someone who doesn't know who to call this was well worth the call!
Best plumbing service! Shower leak and needed to replace cartridge. Troy Abbott is awesome! On time, kind, works clean and knows what he is doing. I would recommend him to anyone I know.
I am surprised by their work! My little tea shop has a plumbing issue that other plumber spent over 3 hours trying to fix it and still failed. As the result, I had to close the shop for a whole day waiting for solutions. My friend suggested that I should try Pacific Drain since they have in business for many years and have a good reputation. So I called them and they showed up next day @10AM. It took Pacific Drain TEN minutes ONLY to fix the problem! I was so amazed by their professional work!
I have to write a review for their work. Randy, the plumber, has done a wonderful job. I wont' bother to call anybody else if I need help in the future.
Absolutely terrible customer service by the technician. My fiance called the dispatcher whom was nice and pleasant; however, the technician called the first time and he gave us a very high quote. So, we decided to call the warranty service for our house to see if they would cover it. We were on the phone with the warranty place for over an hour, which yeah that sucks at 9pm at night. But when we called Pacific Drain & Plumbing back we were courteous enough to call the dispatcher again in case the same technician was not the on call technician the hour after our first initial call. Well, it was the same technician that responded to the second call as it was the first time. BUT, this time he was very, very aggressive, impolite, and downright rude. The line that he used was, I'm going to charge you a lot, a lot more than I quoted you earlier. Keep in mind, this is after we already agreed to paying a 250-300 dollar after hours fee. We could not believe how rude this man was and were extremely surprised that this company would have someone with no customer service skills work there. Work in quotations because obviously this man had no intention of actually working after hours at all. If that wasn't enough, we called and let the dispatcher know how we were treated by him. A few minutes after we did that, the same technician had the audacity to leave a very mean and condescending voicemail on my fiance's phone. The voicemail could be interpreted as harassment on so many levels. Therefore, we would NEVER recommend this service to anybody. Don't expect to be treated with any sort of respect from the technicians because that is obviously not a standard for their services.
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