Kim L.

09/01/2016 12:00:00 SA

We had a corroded water pipe that we found this afternoon - putting us in a panic since we weren't sure how to fix it and had to turn off our water throughout the house.

Well, Hugo A. to our rescue! Not only was he able to come last minute, but he did a great job fixing it for what we need. He was professional, courteous and even funny. Either way, he got the job done effectively and efficiently.

We couldn't be happier and will be using them for all of our plumbing, gas and HVAC needs in the future.

Betsey A.

4/21/2016

General Plumbing helped us out when 6 of us in our loft condo building needed to replace water heaters. They gave us a good price, since we were doing so many at the same time, and were very professional and friendly while we waited for the heaters to arrive (had to order them). On installation day, they arrived on time (early even!) with 4 guys, so the installations went smoothly and quickly. We had told other residents to expect that the water would be off all day, but the job was finished before 2! The technicians were very friendly -- great to work with -- and efficient. I would call them again, without question!!

Britni D.

07/05/2018 12:00:00 SA

Johnny is fantastic at what he does! I have used him a handful of times now, and he is always prompt & straightforward. Very positive attitude, and provides excellent customer service. He goes above & beyond to make sure you are taken care of. I specifically request him because i trust he will get the job done properly. Thank you!! Highly recommend!

Ken K.

2/19/2018

We needed help from a professional on a clogged toilet after I tried to fix it with a plunger. Jason Whitehorse was a polite professional, arrived on time, and fixed it quickly. He also advised us what to do next time this happens to fix. I'm highly satisfied with their service.

Julia J.

04/04/2016 12:00:00 SA

Ray Ramirez and his highly trained and experienced crew replaced a crumbling sewer lateral at my home in a timely manner. Ray reviewed the project on Friday, March 25, applied for the necessary permits and finished the project from start to finish on Friday, April 1. There was little disruption to the existing landscape. The property was left clean. Their bid was very competitive and their work done professionally. It was clear to me that every man on the job took pride in their work and strove for customer satisfaction. Fatima Gonzalez, Service Coordinator, was equally prompt, organized and professional. General Plumbing & Rooter will be my plumbing company of choice from now on.

Jeff K.

04/10/2018 12:00:00 SA

Simply said, these guys stand behind their work.

My outdoor bbq gas line had snapped last year and a good season of rain resulted in a fair amount water in the line. Every plumber who came out said I needed a new line and provided a quote of $4k+. General Plumbing was the only company to actually try to blow the water out. They came out, tested the line to ensure it didn't have a leak, then used a compressor to blow it out. After the first go, the tech said that they couldn't get any more out and that it was good enough. However, I knew there was still more water in the line as the gas flow was inconsistent. I called back and they came back out twice, finally getting the line cleared enough to have a consistent flow of gas.

At a time where most service companies are only interested in the big job and when the blame is often put on the customer, it was extremely refreshing to have an experience like this, where they tried to fix what was already in place and stood behind their service by coming out multiple times to make it right.

ANNA A.

2/19/2018

Called and had a technician come within the hour. Really excellent service with their employee Jason.

Lasario C.

6/14/2017

We needed a plumber asap! at our company and both of our restrooms was out of service so I called General Plumbing. Spoke with a really nice lady and she told me that she wiould have someone out right away. A really nice guy showed up within 45-minutes and he provided excellent service! we will continue to use *General Plumbing & Rooter and highly recommend them ! Very Professional and and Courteous!

Jeffrey M.

01/04/2018 12:00:00 SA

There is no one better!! You know how the Holiday's can be, full of family, and full of waste!! Our toilet overflowed at our xmas Eve dinner, and they were able to send someone over within 2 hours!! He was able to snake that toilet and made sure the lines were clear so we didn't have any issues into the New Year. Cris on the phones was simply amazing, she heard my concerns, and handled it with swift efficiency. The other girls in the office were amazing in processing the payment swiftly, and were totally courteous. You *HAVE* to use them if you are looking for quality plumbing that is honest and swift!

NUR A.

1/29/2020

The task was installing a new toilet; upgrading to a new toilet - Toto - with all its advantages: non-slamming lid, quick, efficient flush etc

Juan from General Plumbing helped me pick up the toilet from Home Depot; did a good job installing it; cleaning up after the work and hauling the old toilet away.

Personable personnel and good work: I declare myself a satisfied customer.

Jennifer C.

10/20/2020

Fast and professional response for an urgent repair. Everything was thoroughly inspected and monitored prior to repair. I would definitely recommend to friends and neighbors.

Bryan G.

8/19/2022

Highly recommend. Quick response, great price, and lots of dispatch notifications to keep me up to date with technicians status. Repaired my clogged sink in 20 minutes.

Richard S.

02/08/2018 12:00:00 SA

Found a slow leak from my water heater on a Saturday morning and started calling around for assistance. At 3PM I got through to an operator at General Plumbing and Rooter. She said a technician would call with an estimate. At 4PM, Carlos called to tell me he was in Oakland and would be by in 45 minutes. He arrived just after 5PM and discovered a leak coming out of the drain valve on the water heater. He simply turned it off a bit more and stopped the leak. While he was here he drained the heater just to check the valve, capped the leak and shared some pertinent information about water heaters in general. All in all, a very positive experience from a man on his way home on a Saturday. If you ever need water heater help, please do call General and hope you get Carlos as your technician. He is the best!

Michelle D.

8/15/2017

Jaime came for a free consultation. He was very thorough and clear and was pleasant to speak with. I appreciated his help very much.

Gloria S.

11/10/2020 12:00:00 SA

This company was purchased by Hero plumbing. I needed a rooter for my kit hen sink. I called Friday morning and their call center called me right away letting me know that someone will be out on Friday. I didn't hear from them and followed up in the afternoon, they apologized and said they were swamped and can schedule us for the first appointment on sat morning. We received a call on sat morning and said someone will be at our home at 9am. At 10am no one had showed up. We had to call another company

Tammy R.

6/25/2019

Last Friday I realized there was something wrong with my water heater so went to yelp and started calling around. Thank god I came across General Plumbing & Rooter! They were not only the only company to commit to getting someone to my house that day, Jon was at my house w/an hour! He was polite, professional and got the job done quickly. Granted, the job was just to relight the pilot light (I'm an idiot) but Jon took the time to check, recheck and check again to make sure everything was working right. Service was great, price was fair, if I could give 10 stars I would! Will absolutely use them again and recommend everyone else should too!

Vanessa S.

2/17/2018

Jason Whitehorse and his team deliver! We had a breakage between the water line and house line which quickly escalated into a big problem one evening that needed to be looked at right away. Called multiple plumbers and Jason was the only one who showed up even though it was dinnertime. Jason competently and quickly diagnosed the problem and assembled his time to be onsite the next morning. By the afternoon, everything was fixed and done very professionally. Jason was honest, competent, responsive, and professional - he's definitely your go-to guy for all plumbing issues!

Sas S.

02/03/2020 12:00:00 SA

My shower drain backed up on Friday with sewer water coming up from the drain. I was referred to contact General Plumbing and Rooter. I made an appointment with Juan for early Monday morning. He was on-time and pleasant and explained the best way he could assist to clear the clog was by snaking the line through removal of the toilet. He performed the tasks in about an hour. Cause of the clog turned out to be toilet paper...

Alana O.

10/08/2019 12:00:00 SA

I cannot say anything other than nice things about my experience.
I spoke with Iris at 7:01pm and told her my problem. At 7:08 I received a call from Christian (the plumber) who gave me a quote and an estimated time of arrival. He arrived on time, saw my problem, and fixed it.

I have been dealing with our home warranty company all day and another plumber who didn't fix the problem when they came. I have been annoyed and frustrated for hours BUT as soon as I spoke with the folks at this company, I felt heard and appreciated and like my house/bathroom/life is important. It was MUCH needed after a day of annoyance.

I cannot say enough nice things about this company. From beginning to end they were awesome. While I don't want another issue with my plumbing, if I did, this is who I would call.

Adele W.

11/30/2018

Johnny was a stellar performer!!! His diligence and his attitude are a compliment to his trade and his employer. He kept me informed and educated me at the same time. Knowledge is power. I learned that I have major breaks in my sewer line and repairing it is of utmost importance. Time is of the essence. Thank you Johnny Morgan and thank you General!!

Anish G.

09/03/2020 12:00:00 SA

Scheduled an appointment via yelp. Customer service seemed really pleasant and responsive. But on the day of the appointment, no one shows up to the property. On sending message to yelp or calling them, both said that a dispatcher will be in contact to let you know what is happening. But nobody calls back or replies.

Thoroughly disappointed with the lack of communication and sync between sales and dispatchers.

Abby C.

03/10/2018 12:00:00 SA

So the first day my husband and I moved into our new house, I was informed by a water district meter reader that our leak indicator was spinning furiously on our meter and that our meter reading was extremely high. What great news to get just hours after moving into a house, right? I messaged General Plumbing & Rooter through Yelp and they thankfully were able to send a plumber, Jason Whitehorse, out in just 2 hours to investigate the origin of the leak! Jason was able to determine that the leak was from the backyard irrigation and thoughtfully suggested that I have the landscaper do the actual fixing as the landscaper was coming by later anyways. I really appreciated his honesty and cost-saving suggestion. I'm sure we'll have other plumbing needs in the future, and now I know who to call!

Ivan B.

11/22/2019

Ray and his team are true professionals. They did a great job. Came on time and did a good cleanup after they were done. They have all the tools and equipment to get job done fast and properly.
They did change ~300' sewer collateral for me and my neighbor(total ~500') and we had two old pipes that were positioned very close to each other so that caused some minor issues during the whole project but overall I'm very satisfied with Ray and his team.

pros:
- professional equipment
- professional plumbers, do not subcontract their work
- fast

cons:
- while the price was competitive enough I feel like they could've done it for much cheaper(like MUCH cheaper) cause they were doing it for both me and my neighbor at the same time and they've saved a lot on labor cause my pipe and my neighbors' pipe was at the same spot.

Tricia B.

10/08/2018 12:00:00 SA

I reached out for a quote early on Sunday morning when I had an issue with my toilet and got a response within 5 minutes! We set up a time in the afternoon for Anthony to come out to fix it. Although he got stuck and delayed at a job that afternoon, his communication was great and he ensured he would get to my house that night.

He came and was able to locate and fix the problem very quickly! I have dealt with multiple plumbers at my house with an ongoing, unique plumbing issue but Anthony was by far the best I've worked with. I will definitely be using him again, if needed, and would highly recommend to anyone!

Sandra T.

5/24/2016

I was out of town, but my dad was at the house and had a problem with the toilet where it had fell over (it's a old toilet). But General Plumbing was called and the on-call staff was very responsive and had sent out their tech the following morning. Service and response were prompt and efficient!!! Would highly recommend them!!!

Alexander C.

01/04/2020 12:00:00 SA

Jorge and Ishmael worked on a leak in our garage, and did a great job! Highly recommend their service. Receiving an estimate and the communication was very simple and easy for me through the company. Great family owned business from our experience.

T S.

07/12/2018 12:00:00 SA

I called General Plumbing & Rooter, I needed to replace the hot water line for my aunt's kitchen faucet due to a leak and severe corrosion. Anthony arrived and It took them less than 1 hour to replace the corroded galvanized line outside the house with copper piping and they also installed a new angle stop valve for my aunt's new kitchen faucet. I was very impressed by Anthonys efficient work methods and that is a huge compliment since I am very selective when it comes to hiring reliable, honest and knowledgeable companies. I do not usually write reviews. General Plumbing & Rooter gives a Fantastic efficient service at a reasonable price. Very professional and friendly. Will definitely call them again!

Trina A.

10/19/2018

I can not give these guys just five stars. If we could give 10 I would give 12. The sewer main line broke between my home and the city pipe. I had an estimate for $9,000 to dig up my entire yard pull out all of my bricks and retaining wall and replace the line. I called General Plumbing because they offer trenchless replacement. they came out on a Wednesday gave me a much lower estimate and they were here by Friday morning to fix it. Very little damage to my yard. plus we were testing the lines by running the entire homes water within two and a half hours. Christian, Ray, Ramon, and Alex were all here working on it. They were incredible. I will never call anyone else again. And big shout out and thank you to Cecilia in the office for helping me with my appointments and payment arrangements. Thank you! All of you are just the best!

Steven L.

8/15/2017

I called General Plumbing on a Sunday looking for a second opinion on what to do regarding the fourth time in a month we'd had the drain backup in our two bathrooms, which made them unusable. The plumbing company that had done previous cleanouts did a video inspection through the vent pipe and proposed replacing 40 feet of iron pipe. But looking at the video, I had questions about whether that was right. Jorge came out on Sunday and before doing any cleanout went down into our narrow crawlspace and shot video on his phone that showed the cause was a connection that had separated, and the full length of drain pipe did not need to be replaced. He came back the next morning and fixed the problem in a few hours at much less time and cost than the other plumber's solution. Thank you Jorge and General Plumbing!

Mark S.

7/18/2017

Excellent work by Jorge - and on a Sunday. Will definitely be calling back when there's a next time.

Jay R.

1/28/2020

Our hot water line broke on a Friday night. I used yelp to get a request for quotes on Saturday morning. Responses varied, but General was quick to respond and work me in later in the day. Meanwhile I had a locating company come and provide info on the leak location. Juan V from General Plumbing arrived on site and he did not disappoint! He opened the wall, pinpointed the leak and attempted the repair. We couldn't line dry enough for the repair that night, so we had to shut off water to the house the next day for a while. That only worked because Juan made time on his day off to do the work. I could have rigged up a hose with some clamps to possibly keep the hot water going, but Juan was committed to taking care off us.

I give Juan's service a 10 star rating. While I understand that this was an emergency response and I was going to pay more, it was over $1000 for a 2*1 foot removal of drywall, cut 12 of pipe, solder in two couplings and a new piece of pipe. Once everything was dry and ready, it was a 45 minute repair. Feel a bit gouged on the price. Juan was fabulous though. Top notch guy.

Linda D.

10/26/2018

Called in the morning for issue with bathroom drain. They gave me a window between 2-4 pm. I received call from tech when he was leaving his job and on the way to my house with an estimated time of arrival. Christian (service tech) was great he solved my problem in less than 30 mins. I definitely will use this company again.

Meggie G.

03/09/2018 12:00:00 SA

Jason Whitehorse came over right away to provide me a quote to install and hook up my sink. He also walked me through the steps I needed to take to make the job less expensive. When the 'preferred plumber' and the property manager refused to tell us where the water shut off was for the building (without paying them $400- more than jason was charging me), Jason found a workaround.

He is a rockstar. I'll post another review when the work is completed... as of right now, I'm impressed.

PS My dog really liked Jason and Jason liked my dog. (My dog can be a real a-hole.) Bonus points there.

David C.

09/04/2017 12:00:00 SA

Called after 10pm on a Sunday night so I was expecting to pay a premium for a backed up drain that was five feet from the outside dual clean out fitting. The person who answered the phone would not give a quote, not even an hourly rate. They said the person who would actually do the work would provide a price over the phone and that that person would call within 5 minutes. After waiting 38 minutes I called back and was told they would call the person again.
We have a specific drain line that clogs about once every 18 months. I know exactly where the clog is each time. The clog is five feet from the clean out valve and takes about 30 minutes to clean each time. The 30 minutes includes the time to unload and setup the machine and put the machine away afterwords.
Finally I received a call from the tech. I asked him what his hourly rate was. He said he does not quote hourly rates (many other plumbers do quote hourly rates). I explained what the problem was and asked him for a quote based on a maximum time of 1 hour to fix. Again he would not offer a rate for an hours work. Then he said he would charge $195 to diagnose the problem and then another $195 to try to clear the line and other charges that added up to a total of $695.00. WOW, what a rip off.
I called another highly rated company on Yelp. They quoted me $260.95 per hour to come out at 11:15pm on a Sunday night. I agreed and they showed up within 15 minutes of my call - and performed the work in less than 30 minutes for $260.95.

Ken Y.

6/27/2017

Jaime called me the day I requested and then set up an appointment right away. He came by on time and have a fair estimate, and did the job in an efficient time frame. I will be keeping their number on speed dial.

Alexis W.

01/03/2019 12:00:00 SA

This review is about one of their plumbers, Johnny. I was put in touch with him when we were in desperate need of a water heater. He went above and beyond, working with me on the price, talking to my horrible home warranty company (American Home Shield, do not use them!) and continuously checking in with us. He was ready to complete the repair within 24 hours of my water heater breaking but unfortunately my home warranty company wouldn't pay for their repair, they wanted a second opinion, using their own plumber (typical and have since pushed us out days!). General Plumbing & Rooter did not complete the repair, as my home warranty company wouldn't reimburse me if they did the job, but I have to say I was very impressed with the urgency of this company and their fair price. I will use them in the future, for my plumbing needs.

William C.

8/15/2020

I would absolutely use Rooter Hero again! I contacted Rooter Hero after loosing confidence in another company. Ray Rameriz of Rooter Hero came out that same day. Our project was a somewhat complicated sewer lateral.
Ray took the time to explain the process step by step. The crew arrived right on time and got right to work.
The project moved quickly and was finished within the promised timeline without a hitch. The interface with the city and county went smoothly as well.
We are very happy and would highly recommend Rooter Hero!

Anette F.

5/24/2019

Johnny Morgan did an excellent job. Very responsive and gave us fast feedback. Can highly recommend this company.

Helen C.

12/07/2018 12:00:00 SA

I don't know lick about plumbing. Had a problem with a sulfur like smell coming from bathroom. Cleared the vent and changed toilet wax ring and still the smell. Now I also don't know anything about hiring a plumber. So went to Yelp and read the different reviews for plumbers. I really lucked out! General Plumbing and Rooter deserves 10 stars. Johnny arrived and diagnosed the problem in a few minutes. He easily explained what was going on to a simpleton like me. Loved working with Johnny and will definitely use General Plumbing in the future - God forbid! Highly recommend and ask for Johnny!

Ken S.

4/21/2018

Jorge was great...completely honest and straightforward. Being aware myself what my plumbing problem was I felt Jorge could have easily tried to hard sell me on additional unnecessary work. Very reassuring to believe this is a company wide policy of General Plumbing. Now I wish I could find an HVAC with the same integrity.

Bob A.

06/06/2020 12:00:00 SA

Can't say enough great things about Ray and his crew. Needed major sewer pipe replacement done in a hurry and through the miracle of trenchless pipe technology, it was done fast, relatively painless (let's face it, it is still sewer pipe replacement!) and at a reasonable cost. Everyone we dealt with, from Ray to all the guys on the crew were so professional. Don't not hesitate to call these guys - absolutely fantastic.

James W.

07/09/2018 12:00:00 SA

We had a leak outside the house next to the water main. I had no idea what was going on as I've never had plumbing work done before. I was hoping to speak to someone who would explain what they were doing so I could learn some plumbing by watching.

Johnny came by for an assessment and made a best guess that there was a leaky pipe underground, but couldn't be sure unless he dug it up. He also noticed that the builders cut some corners as they were building the house (unnecessary PVC piping underground when everywhere else was copper).

After his assessment, I thought it would be an easy fix and asked a friend to help out. My friend and I got some replacement PVC piping to fix the section of the pipe that had the leak. After digging out the pipe, it was indeed the PVC piping that cracked and caused the leak -- exactly as Johnny expected. We dug out the pipes, cut the bad section of the pipe and replaced it with our own PVC piping. We left the piping alone overnight for the glue to seal. However, after sleeping on it, it irked me that we've replaced PVC with PVC and the fact that even if it works, that this was an amateur job and there is no guarantee that was going to last long-term.

We called Johnny again in the morning and asked him to come by and to fix it properly with copper pipes once and for all. He was able to come by same-day! He did a fantastic job, explaining every piece of the job along the way, comparing the different ways people do piping and giving his honest opinion on different methods.

Johnny is an excellent plumber and I definitely recommend his work!

Connor C.

8/13/2018

Had these guys out to unclog a drain. Quoted $175 which was already high to begin with. Couldn't fix the job and wanted to dig up the yard to access pipes another day.
Used a different company and they cleared the line, inspected it with cameras and deep cleaned the drain to ensure good future flow for the same price.

HaveSomething T.

12/01/2018 12:00:00 SA

We were panicking last night when we heard water rushing below our house. I submitted an ask on Yelp and got a call from Ray first thing in the morning. As compared to others we talked to Ray assured us we didn't need to coordinate anything on our own (calling Water department, etc) because he had all the equipment. He knew how important we needed it done asap and in less than 2 hours Juan shows up, professional, responsive and quick. He used video to show what was happening underneath our house and I love how all accounting was done in the ipad. The cost is competitive but I will pay it again for service and honesty. We are fans of Ray and Juan.

Todd M.

4/28/2018

They did a fantastic job. From start to finish, i could not be more satisfied with the work.

Even with the mess my drain backup created, they not only took care of the problem, but left the area spotless.

I highly recommend this company.

Thank you again!!

Ankur T.

8/19/2018

Called them up to come in and give an estimate to fix a few leaking and broken faucets at my house. They started great by scheduling an appointment on the weekend and we worked out our weekend plans according to the time they had given us. Guy calls in an hour before the appointment, tries to estimate the work over the phone!!! and eventually cancels it. Very unprofessional!

Bill W.

8/17/2019

Great service but couldn't complete the job.

Called for a clogged drain and was told by the answering service that I would receive a call back in 15 minutes from the on-call plumber. I received a call back within 10 minutes, and Sidney let me know he would arrive at my place in an hour. He arrived on time, assessed the situation, spelled out the contract and got to work. Unfortunately neither the snake nor the auger he had in the truck had a swivel head and he wasn't allowed to go on the roof and clear the blockage from the vent pipe, so he was unable to clear the blockage. He cleaned up after himself, resetting the toilets with new wax rings and caulked them back in place. This would have been five star review if Sidney had the right tools to complete the job, or was licensed and bonded to be able to clear the blockage from the roof.

Carmanda V.

01/04/2018 12:00:00 SA

General Plumbing & Rooter saves the day again. Not only did they come to my rescue yet again, the ladies in the office were amazing. They made a very stressful situation easier to deal with. Thank you Cristina especially. Great turn around time and positive demeanor when dealing with late night emergency calls. Will definitely be using them again and referring their impeccable service to family and friends.

Verena L.

5/22/2019

General Plumbing is awesome! My elderly mother who lives in Pleasant Hill, but I live out of the area, had her toilet replaced by General plumbing. They were able to fix and replace her toilet with very little notice. They were timely, courteous, and helpful. Johnny, the plumber who installed her new toilet, kept me informed since I wasn't in the area.I highly recommend them for any of your plumbing services.

Giants F.

05/04/2018 12:00:00 SA

I am writing another 5 star review , the company is really responsive . I thought I smelled a burnt hair smell a few weeks ago, and thought it may be the water heater that was installed. They got back to me ASAP to set a an appointment next morning- I was embarrassed but figured out it was actually an charger charging that was making the smell.

Today we had a leak with the hose on our toilet . Something I could do myself but I was working and concerned about potential floor damage. They got someone out within an hour (it was Jaime again who did an awesome job on my water heater ).

Owning a house is new to us and we are figuring things out as we go along- I appreciate having a plumbing company and plan to use them for life.
They care about customer service

Terri J.

2/20/2020

We were converting a electric stove to a gas and there were a lot of issues and setbacks but Juan and Franklin we're the best people that we could have asked for to handle all this. They worked together to solve our problem of getting a gas line down from the attic to our stove.

Unlikely Heroes M.

12/10/2018 12:00:00 SA

Johnny Morgan is the kindest person I've met in a while. He was able to fix the issues in my house with care. I recommend these plumbers to anyone. 10/10 thanks for bringing me back from the stone age. Do not take for granted having running water in your home.

Chris H.

1/15/2020

I called early afternoon, and they were able to squeeze me in later that day. Very nice on the phone. Juan came out and was simply amazing. Clean-cut, personable, and very professional. Explained things so that I could understand the problem, and gave hints to avoid problems in the future. I would highly, highly recommend him. I hope I don't need to call again, but I would definitely return to General Plumbing....and Juan.

Kevin K.

5/29/2016

Staff and techs are fantastic on communication and provide great reliable service. They just did a sewer lateral replacement and did a fantastic job!

Irma M.

01/08/2018 12:00:00 SA

Amazing service! They came out this morning and Jorge was awesome! He explained everything thoroughly and gave me a fair price for a great job! I would definitely recommend this company to others.

Paul L.

4/29/2018

General Pumbing and Rooter is a team of experienced plumbers that that really knows their stuff. After 3 other plumbers couldn't figure out my hot water issue, they quickly diagnosed and resolved the problem. They didn't use any pressure sales taxtics and provided a great valure for the service they provided. Thanks guys!

Diego I.

12/06/2018 12:00:00 SA

I have used General Plumbing Services in previous projects and they have always exceeded my expectations... Today I had to use them for my own home, the service was great, Juan the technician showed up 10 mins before the scheduled appointment , taught me a bit about water heaters, different types and compared the old water heater I had with the one I was getting installed. The installation went extremely smooth , Juan was extremely clean and even though the old heater was leaking a lot Juan dried out everything and the new heater looks just great, clean and dry ! :)

Mike S.

7/14/2018

I recently bought my first house and the prior owners did all kinds of peculiar things that are a nightmare to understand--among those, the plumbing. I called General and Johnny Morgan was dispatched. I can't say enough for the job he did and time he spent here. First, he spent basically an entire day here diagnosing what exactly was going on and how to best address it. Next, he went above and beyond in performing the work against the worst circumstances left here by the prior owners. This included making sure my new water heater was safe from two adjacent doors which has given me a ton of peace of mind. I have some additional work to do and won't bother to get a quote from another plumber. I've had a lot of contractors work on this house and these guys definitely made me feel like the work on my house was important to them. I really appreciate that.

Lily A.

5/20/2019

Johnny Morgan has the plumbing powers of Thor with the calm demeanor of Bob Ross! Last Thursday at 9 pm I became distracted by the sound of my husband not only plunging the toilet with all his might but also the stench of old sewage. To my horror not only were both toilets clogged but there was sewage coming up from the shower in one bathroom and the bathtub in the other. Yes...poo in the shower and tub! I called mylocal Concord plumber. They were listed as being 24 hours for urgent issues. When the technician returned my call he stated that he was booked the whole night and would only respond to urgent issues.. could it wait until the morning. I repeat I HAD POO COMING UP FROM MY SHOWER AND TUB! After googling plumbers we came across General Pluming and Rooter. A nice lady promptly answered the phone and told me a technician would get back to me shortly. About 20 mins later Johnny Morgan called me, discussed the issue and what he was going to do and told me the cost all at once-no surprises regarding cost. He was at my house in less than 30 minutes (it's 10 pm by now) and worked tirelessly to try to unclog the massive clog I had in my sewer pipe under the house caused by baby wipes. After an hour and a half of sheer determination he told me the unfortunate news that we need another cleanout. My super old house only has one in the front. Thankfully my poo ponds had receded but we couldn't flush the toilets or use the shower. He said the soonest he could come to do the job was early Saturday morning. Without hesitation he showed me how to use his huge pump so if we had to do a number 2 or the pee smell became toxic we can at least pump it out and pour it down the cleanout in the front of the house. He let us use this piece of his equipment for our benefit for free.

Fast forward to Saturday morning and Johnny was here bright and early. He squeezed himself through the Coraline door that led under my house, cut pipes, added pipes, lifted pipes, braved black widows and the sewage stench in the RAIN and all by HIMSELF (Thor). All the while interacting with my cats, my kids and myself while speaking in a calm, soft Happy Little Pipes voice (Boss Ross). He was kind, courteous, speedy and honest. He explained everything he did and when he would return if he needed to step out for supplies. He gave us a discount on the work and after calling around it was indeed a discount! He left our house that day a friend and I will definitely be calling General Plumbing and Rooter from now on!

Thank you Johnny.

Ed K.

8/26/2016

These guys were AWESOME and come HIGHLY recommended. I needed my water heater replaced, as the pilot was not staying on, and the water heater was 25 years old. Rather than spending a few hundred dollars on installing a part, I opted for a new water heater. I submitted a request online to various plumbing companies the night before.

Next morning, I got a call around 9 AM. Their technician, Jorge came out at 10:30 AM. He gave the area a look, and gave me a reasonable quote for a 38-gallon water heater with 6-year warranty. But I wanted a 12-year high efficiency water heater. I showed him ones at Home Depot and Lowes. He made calls to his office and they were able to get the one at Home Depot. And with this model, PG&E offered a $200 rebate!

What I love about Jorge is he DID NOT CUT ANY CORNERS! His work was excellent. He did encounter a couple of minor issues that extended his work, but he always wanted to make sure the job was done right and to satisfaction.

I wouldn't hesitate to use these guys again. They are my plumbing company of choice going forward.

Kyiakhalid R.

03/08/2018 12:00:00 SA

Jason Whitehorse is the best! Came by later in the evening to accommodate my work schedule. Of course, my issue wasn't happening in front of him (but it wasn't working the night before), but he stayed anyway to make sure that it was OK.

He didn't even charge me because he couldn't fix what wasn't broken. Next time I need a plumber, that's who I'm calling!

nina i.

02/08/2018 12:00:00 SA

GE sent the replacement part (pilot assembly) for our water heater covered under part warranty, but not labor. We called General Plumbing and Rooter company to handle the installation. After taking the defective part out, the service person (Jason) realized the part had a different design than the original part. He called to consult the issue with his boss (Carlos) who in a short time showed up to our property and got on a call with GE support to resolve the issue. This unanticipated issue caused the service time to go from one to three hours, but Jason and Carlos stayed the extra time to fix the issue. Throughout the activity they were very nice, professional, pleasant and honest. This company is run well by good people. We will use them again, and highly recommend them to others.

G B.

10/29/2020

Easy to schedule and gave same day service. They gave a free quote before starting, no minimum call out. The quote was expensive but that has always been my experience with Bay Area plumbing. They left my kitchen clean.

Carl S.

05/09/2020 12:00:00 SA

We were having some trouble with our water heater on a weekend recently where it was making loud and unpleasant sounds. I called Rooter Hero in the middle of the night and got some quick advice to stabilize the situation. They showed up in the morning, flushed and thoroughly inspected the system, pointing out a couple of areas we should keep an eye on but didn't need to address if we didn't hear anything after the system flush. As it is, the system flush did the trick. And though he was well within his rights to charge me for a couple of hours work, he made sure that he got out just under the hour and gave a surprisingly modest bill considering it was a weekend.
I will definitely call them again next time.

Jennifer B.

04/09/2020 12:00:00 SA

Let me start with the negative: In dealing with the phone service and the managers over the phone I would rate this business a ZERO. Phone/answering service is nice but don't do anything aside from putting you in touch with a technician. Technicians COULD NOT BE NICER.

Today I had Nacho and Ray at my house helping me with a problem that was not fixed by a previous technician who is no longer with the company. Nacho came to my house first, evaluated and called Manager Chris who then wanted to speak with me and did so on speakerphone. Chris COULD NOT BE MORE RUDE OR CONDESCENDING. If you are a woman, GOOD LUCK speaking with him. I spoke with him previously when I first dealt with this company and he was incredible rude then as well. He would have lost my business and the business of everyone I know forever if Ray and Nacho had not saved the experience. He will speak over you, tell you you don't know what you are talking about and try to charge you for everything he can dream of. His tone is aggressive and condescending. I said I would not pay again for what was not fixed the first time, Chris said fine, sent Nacho away. He would not try to fix what the first technician had specifically told me he couldn't figure out or fully fix.

Chris - ZERO STARS, negative stars even.

Positive: Nacho then took it upon himself to call another manager, Ray. (WOW, big points to Nacho for realizing that it was not okay how Chris was handling the situation or how he was speaking to me) Ray responded and called me back right away. Ray and Nacho returned to my house and had the problem fixed within minutes. They evaluated the problem and executed a simple solution right away. They were kind, really knew what they were talking about and took the time to explain to me what was going on. They did not charge me and pointed out a few things that I may want to do in the future, but did not pressure me to do that work right now. If you call this company to do work in your home, ask for Nacho and Ray right off the bat. They will be fair, kind and fix any problem you may have. My advice to Nacho and Ray - Start your own company! Ray and Nacho do not deserve to work with someone like Chris.

Nacho and Ray - FIVE STARS

chris l.

2/15/2018

plumbing emergency is of course never pleasant but these guys made a bad situation acceptable.

Jason (with coolest last name Whitehorse) was the only one that came to help soon after we started panic calling a bunch of plumbing companies in the evening hours. Friendly and straightforward, and showed up next morning with a crew to professionally handle every step of what turned out to be a rather involved repair.

Look forward to working with him again - hopefully not for another emergency but when we remodel our home in the near future

Brett M.

11/30/2018

Juan came out to my apartment complex and handled business like a champ! One of our new upstairs neighbors clogged our mainline with babywipes, hair, and a bunch of other crap. He cleared it out after using a hydro jet, auger, and snake. Juan did sustain a minor head injury from the battle with the drain, but he persevered like a true professional and we are grateful. Definitely go with this crew if you want a great job.

Linda W.

07/10/2019 12:00:00 SA

Update: After my initial post on 3/30/19, I was contacted by the Quality Manger, Danny Jimenez. After a very long conversation on the 1 star post, it was determined by Danny that it may have been a training issue. He agreed that I should not have been charged the initial fee of $189, since the source of the leak was undetermined. Also, it was a bad judgment call for the fee to be a flat rate of $999. It should have been ~$350. Danny said he would credit me the full amount and asked if I would take down the 1 star post. My immediate response was no, but told him I would revise the post when credited. I have followed up with Danny on numerous phone calls, since I have not seen any reimbursed credit on my account. The excuses have been he has to follow-up with the department that handles reimbursements, bad connection can't hear you, just leaving Kaiser now can't talk, or straight to voicemail. The times we did talk, he always says he will follow-up with a phone call, but never did. It's been 3 months now since the conversation, I guess he changed his mind when I said I would not take down the post. I chose this company for the 4.5 star reviews. But I wonder, is this why they are rated 4.5 stars. The bad ones are taken down?

Greg R.

6/30/2019

One week ago on Sunday, there was a leak between the meter and my home. Called General plumbing and rooter and spoke with Johnny. Johnny was very helpful and helped me save time and money, by suggesting I turn off the water at the meter if I could. I had already turned the water off. His honesty made a great difference in my decision to go with this company. Because most companies would send someone out to turn the water off and charge around $300.

At the time this was the only company that called right back.
My concern was not only the leak but what my precious landscape would look like afterwards. I have a waterfall feature in the yard, nearby the leak.

Johnny readily scheduled me for the next morning. At 7:00 a.m. Johnny arrived and assessed the situation and came up with a plan. He said he could prevent damage to the landscape, but there would be holes dug.

Tuesday the crew arrived with Ray, the supervisor who made me very confident the job was going to be done right! I am very happy with the end result. Big Thanks to Johnny and the rest of the crew.

Rebecca L.

6/17/2018

We had an emergency plumbing issue and didn't have any idea of who to call or what to do. Found General Plumbing on Yelp and gave them a try after reading some of their reviews. I am SO GLAD THAT I DID. They got to our house in about an hour and stayed until the problems were fixed. Johnny was amazing and gave us the whole run down of what he was doing, making sure we were always informed and made us feel comfortable even though the situation sucked. He went to the store to get parts and even referred us to a restoration company to help with our damages. If we ever have any more plumbing issues (although I hope we don't) we will definitely be calling Johnny and the General Plumbing team!

Dolores M.

10/12/2017 12:00:00 SA

Jorge was great! We needed a new kitchen faucet as ours broke. Jorge came over to the house, showed me some pictures of faucets and actually went and bought one for us. He encountered a couple of challenges, like our old faucet not being easily removed (it was 20 years old), and then my husband who is very opinionated about things. Jorge was professional, patient and got the job done. Both my husband and I are happy with the results.

Matt N.

1/15/2019

I did not hire them so I cannot speak to the quality of the work. I can, however, tell you that it was extremely difficult to get a tech out. Communication was sloppy but the folks on the phone were nice at least. I didn't appreciate having to call back in twice to see what techs were around. Once a tech did come out, he took a look at what I would consider a very simple task (small leak under sink- you'll soon find out I was right). He then tried to SELL to me by starting high, offering a discount, calling his supervisor, etc. $500 for a leaky and brand new pipe under a brand new vanity sink?? It was just installed incorrectly. Normally I use a different local plumbing company but I got impatient because they had a busy day. I should have been more patient because I ended up wasting more time with these guys. I will add that the tech was very friendly and I'm sure he's just doing what his boss wants him to do. In my opinion, you should be fixing leaks with fixed and fair prices, not selling to your clients like it's a TV ad... BUT WAIT, THERE's MORE! The next day I called the other local company out to my house and they recognized a very simple fix that took them 10 minutes and didn't charge me... thats how you earn a customer for life. Guess what... I'll be needing some trenchless work later this year...

Joan B.

6/22/2018

This is the second time I used them and again great service.
8am called office to inquire about having someone come out to check my 10 year old water heater that I suspected had an untimely death. 9am call back that they could come between 2 and 4 THAT day. (All others I called could come 4 days later). 2:45 Jaime showed up with his assistant and at 6pm they were finished and I had hot water. Great response rate and friendly service. Great job! Thanks.

S C.

5/16/2022

I contacted General Plumbing & Rooter based on their pretty stellar yelp reviews. On the day of my estimate, a Rooter Hero technician showed up a couple hours earlier than my appointment time... which would have been fine, except that I was about to head out for another appointment so that I could get back in time for the scheduled estimate.

After talking to the technician about my project (sewer line addition, about 40ft.) for about 5 minutes and showing him the site, he threw out a number of about $75-100k without taking any measurements or asking any further details from me. I was shocked by this ballpark, so I asked him to send me a detailed estimate so that I could understand what was included in his assumption. The estimate I received was a simple rough outline of a handful of short bullet points with a final price of $96,000.

This was FOUR TIMES the cost of the full project build-out, and SIX TIMES the cost of the next highest estimate from Advanced Trenchless for the sewer line, which came in at $16k and a much more detailed estimate of the work, given the exact same parameters...I am also not the first person to receive such a price-gouging in my neighborhood... so beware, and make sure to shop around.

Cherrie B.

8/18/2017

So my toilets been dripping for about two months now, and now it hasn't fully flushed in 2 days. I decided to give this company a try since there has been such positive reviews about them. I'm really glad I choose them.

The lady on the phone was very nice and accommodating and we set up a time for the plumber to meet. He was right on time the next day. Well, actually 10 minutes earlier.He answered all my questions, gave me a few recommendations and went right to work. He was spot on about what the issue was with my toilet. I'd definitely recommend them!

Maynor C.

5/19/2014

I recently had a severe problem with my sewer line, after multiple contacts with other plumbing companies which all had different and expensive ideas on how to solve the problem, none which would had resolve the problem; i was lucky enough to be giving the name of General Plumbing and rooter sopke directly to the owner and he sudjusted a simple and reasonably priced solution, which i did not get from the other plumbing companies.. General Plumbing understood the emergency and was able to complete the job on it's entirety within 24 hours of me contacting them. The crew was very professional and neat and clean. I highly recomend General Plumbing to anyone with plumbing problems.!!!!!!

Theresa M.

02/02/2018 12:00:00 SA

I contacted General Plumbing through YELP at 1:00 am when we noticed no hot water and water leaking onto the garage floor. General
plumbing had someone here by 8:30 am just as they promised. (They actually answered my Yelp request for estimate at 1:00 am!). Yes it cost $220 to replace the coupling (from the water heater to the wall!), yes he was only here 30 minutes. But it is done! One place wanted way more and told me a new water heater starts at $1500z. Ours is only 3 years old, thank goodness the water heater is just fine!! I was over charged, but what was I going to do. I am disabled and can't help my husband do these things anymore.

I am giving them 5 even though I would rather only give them a 4.5 if I could for charging so much. Just want to thank them for doing what they said they would do!!

Delairen B.

12/12/2018 12:00:00 SA

Danny and Franklin and their sewer crew were super professional and did a great job on our recent sewer main replacement. They worked fast and efficiently and got our sewer main replaced in a timely fashion.

I was however, a little put out by the way the office staff does scheduling - or rather, doesn't. They needed to hydrojet our main in order to get a camera down and no one communicated with us about them coming out, we just woke up one morning to them doing it. And when it came time to actually do the main replacement, I received a voicemail message the day before, reminding me of an appointment for them to replace the main, but again, no one had communicated with us about it.

Overall, this small problem wasn't a deal breaker, we were able to work it out, and I don't even want to take a star off because the crew and people who worked on our main were so great. I highly recommend General Plumbing & Rooter for their work.

Kathy S.

1/13/2019

Johnny Morgan from General Plumbing deserves a huge thank you. My parents, in their nineties, still living in their own home, had everything back up yesterday. Needless to say, it was a nightmare.
My brother connected with Johnny Morgan and arranged for him to come out today. He was the best. He explained everything he was doing, going to look at and why. He continued to communicate with them, throughout the process and listened to their feedback. He found sheets of adult wipes that wrapped around the auger, that caregivers had dumped in the toilet that completely plugged the toilet. His camera found issues with their pipes but he focused on an immediate and temporary solution so that hospice would still be able to bathe my Dad. I just so appreciate this guy, that I want to share our experience. The house is old and we are happy General Plumbing will return tomorrow to look at long term issues. We got the right guy at General Plumbing, for sure. He is great.
Thank you Johnny
Kathy Skow

Chantal W.

1/21/2018

On Saturday January 13th, my water heater broke. We spent the day trying to figure out whether we could repair it. Late Saturday night, I got on yelp to look for a plumber. I sent a message to various companies and got an almost immediate response from Sonia. She had Jaime the plumber contact me. On Sunday, I reached out to Sonia and set up a time to have Jaime come out on Monday to install a new plumber. Sonia was awesome and even inquired whether my children were okay since it was freezing and we didn't have hot water. Jaime showed up on Monday and within an hour had began working on installing our new water heater. This company is amazing.

D S.

4/30/2018

General Plumbing was contracted to fix a break in the main sewer line in a home we purchased. They were very straightforward in their timing, quick with their work, and took the time to educate me on what issues we had, and what the outlook would be going forward. We had an additional area that needed to be addressed after this fix, and they began to address it the same day they were notified. The owner Ray was present throughout the entire process to make sure it went well. I would recommend their services to anyone.

Mark K.

06/10/2020 12:00:00 SA

We had a sewage leak under the house, during the COVID SIP, and Ray from Rooter Hero was a godsend. He came in, assessed the situation, and created the plan for what we needed to do - including bringing in sanitary cleaners. He helped us get the short term problem fixed by clearing the line and fixing the leak, and then helped us with the long term solution which involved replacing portions of the line. Through the whole process Ray was thoughtful, timely, and extremely knowledgable. I strongly strongly recommend working with him if you run into any issues!

Justin G.

10/18/2018

Great working with this company. We had issues with slow draining going back six months, Alex came out initially to clear it was great to work with. It happened again a month later and Alex came back again, cleaned it, dropped a camera down the line and revealed some really bad offsets and tree root damage. He gave us a quote and we shopped around for a few others. We had to wait to count our pennies for such a big job, but after another stoppage recently, we knew it was time. Jorge came out with Danny and we got an updated quote that was competitive and booked the job to have 50+ foot of sewer line replaced. From the second quote to job completion was a week exactly! The crew was fast, efficient and professional, knocking out the job in a day with a great patch job in the street. I'm also weirdly excited about our new cleanout which was rather unsightly before, but now looks clean and new with new concrete surrounding it! Really reccomend these guys, everyone I worked with, including dispatch and the office team was great! I hope I don't have to see them anytime soon, but I wont really mind if I have to! Thanks Alex, Jorge and Danny!

Jeff L.

1/29/2018

As a REALTOR I needed a plumbing company to do a quick install of an earthquake gas valve on a home ready to close escrow. I reached out to several and General Plumbing was not only the first to respond, but the ONLY one to actually send someone out to the home for an actual, what does it need FREE estimate. Others either only wanted to quote over the phone (site unseen) or charge for an estimate. General's estimate was in line with the others received so we went with them. On installation day the tech was on site twenty minutes ahead of schedule, was very polite, conscientious of his task and got it done quickly including relighting the water heater pilot light and verifying the heater's status. I will certainly call them again for future needs.

Dddd G.

4/29/2019

Their customer service is great. I had them come out twice. The first gentlemen that came out did not see the issue (although there was water on the floor) and quoted me an unnecessarily high number. When Danny came out he professionally diagnosed the problem. We had conversations about plumbing and life that were very enjoyable. In the end, they fixed it for less money than I had initially expected.

Ricky V.

1/13/2018

General plumbing was a real life saver. On a Saturday night, during a Christmas party with my wife's family all being over, our drains all start to back up. So I google some plumbing companies and can't get through since it's around 7 pm. Finally after a 3 or 4 calls to other companies, an angel named Marisa answers and assured me that someone can come out that night!! And they did. Talk about professional. These guys found that my main line had been clogged. They discretely pulled me to the side and let me know that it could be cleared and it was done at a great price. They were done within an hour. So party saved and now I have a company I trust to call for any of my plumbing needs.

Jenn L.

11/19/2018

Ok, they were quick to respond and quick to come out. The guys were nice. That's where the positive experience ended.

My toilet was clogged. After a not-fully-successful attempt of unclogging by an auger, the main guy was able to dig up a few twigs/stems/what not, and he accused someone from my house of intentionally flushing a ton of those things down the toilet. He said the toilet was completely destroyed and needed to be replaced. We clearly did no such thing and I could not fathom the idea of plant material destroying a toilet, but he insisted. He charged $150 for augering, even though the toilet was not completely unclogged. He offered to install a new toilet for $600. I'm glad my landlord decided against it. My husband eventually took the toilet apart himself, found tree roots that invaded from outside of the house. He took a couple of hours to clean the mess out and put the toilet back on. It's as good as new. Total cost? A few bucks on a new wax ring, plus labor of course. I wonder how much MORE than $600 they would've charged if they discovered the tree roots, not to mention installing a new toilet takes way less cleaning than this required which took up most of the time.

Julia H.

9/23/2022

Edit: Company did right by us. called with apology. Don't want to let one worker ruin it for everyone. Not sure if we will use them or not but thought it was great follow through. Tbd

Previous: We will never know if they are good or not. But what I can tell you is that their follow-through and customer service is horrible. We called three times and were told each time that dispatch will get back to us in 15 min to half an hour to give us a time frame of when they would be out. Each time we waited half an hour for the call which never happened. After we called for the third time, the person who answered the phone actually gave us attitude. He had the nerve to say this is actually the second time they did not call us because the initial time was to open the ticket for service. Except...that is not what they told us on the phone. They told us they would call back within half an hour to let us know when they would come. Umm...even if he was right. (which he was not) how about an apology for even the first time we did not receive a callback?

Daren D.

5/25/2019

Johnny was prompt and did a great job. Recommend. My drains are flowing again and in record time.

Allen K.

07/04/2018 12:00:00 SA

Super responsive and friendly. I had requested a quote through Yelp and got a response within minutes. Our technician, Johnny, came over by 10pm and finished shortly after 11:40pm. All this on the eve of the 7/4 holiday.

Johnny had a great attitude and all smiles even though he had to work through the night. Highly recommended.

Ana J.

8/23/2022

I contacted this company when I came home to discover a leaking water heater. They ended up sending Roberto from Rooter Hero Plumbing (I'll also review on their site) who charged us $275 to drain our water heater, which is a simple task of only attaching a hose to the drain faucet. Sure, he used a pump to speed it up, but still, very simple - you can do this and save yourself $275. We didn't know this, so that's fine, except while he was here, he tried to upsell us not only on a new one but also tried to encourage us to hire him personally on the side so that we wouldn't have to pay extra to the company. He also asked for gratuity before he left and tried to tell us that the $49 dispatch fee was a separate charge. The company told us that the dispatch fee would be waived if any work done when I booked. He had zero knowledge about heat pump water heaters, which is what we want to transition to now that we have to replace our existing gas water heater. Roberto was very pushy and we didn't appreciate his lack of professionalism, but what was WORSE is that he didn't properly shut off the water to the water heater so that after he emptied the tank, it refilled while we were out of the house for 2 hours. We came home to find it overflowing water rapidly from the top of the tank. So what was initially a slow leak from the bottom, turned into a much messier and wetter mess in our garage. We had to shut water off to the house completely until we had someone else come out the next day (not a small inconvenience when you have very small children). Needless to say, we declined to have them come back out and had a different company come the next day that was far more professional and knowledgeable.

Chris W.

10/11/2017 12:00:00 SA

The Contra Costa Central Sanitation District charged several thousand dollars for the privilege of doing a major home renovation in Martinez. This astronomical fee included a permit to cap the sewer. I thought they just meant to plug the pipes, so nothing (like concrete) got in them. But no. They wanted the lateral cut and capped, or they would stop construction. I found that out when the inspector dropped by and seemed upset that I hadn't capped the line. Honest mistake.
Anyway, I was in a bit of a panic. Found General online and gave them a call. They got Edwin out there within an hour to give me an estimate. He called me up and said he wanted to check with the Central San inspector first--just to make sure he knew exactly what he wanted. This was really smart, and meant I wouldn't get hit with some unexpected charge.
After he talked with the inspector, Edwin gave me the estimate, which I won't say was cheap, but it's plumbing work, so it's expensive; the only real hesitation I have about the five-star review is the cost. But I suspect any other company would be about the same, so what are you gonna do? And only a licensed plumber can do this particular work, it turns out.
To cut a long and probably boring story short, the work was scheduled for the following day. I met Edwin at the job, and he explained everything quite clearly. They were done within three hours, the job was inspected, and the hole was filled in until I can hook back up to the system.
Crisis averted. Construction proceeds. Life goes on.

Rob R.

8/21/2019

Before he arrived, I had already cleared everything out from under the sink so he had easy un-impeded access to the plumbing, and the guy who showed up wanted $326 to remove a one week old, clean, plastic P-Trap (U-bend), which takes ~1 minute, no tools required, and manually snake a slow draining kitchen sink (with a $10 re-usable snake). I've done it myself before and it's basically a half-hour job; if that!

So in this case, they're asking $650 per hour for this very simple job that pretty much anybody can do themselves (I just didn't want to get dirty this time) and this was on a week day afternoon, not an emergency call-out.

I declined as I felt they were asking too much, however, you may have more disposable income than I, so...

I appreciate that they don't charge a call-out fee, but why won't plumbers (any plumbers) give a ball park estimate over the phone and save us all a lot of time.

Aya O.

11/05/2018 12:00:00 SA

Our house was in the emergency situation that water valve in the bathroom was broken and could not stop the water. Although it was the very heavy traffic time, the same person who diagnosed our bathtub came to check and went right out to buy parts he needed and took care of the worst part needed to fix. It wasn't easy process. Need to figure out all 6 valves in the space of condo and I needed to call HOA as emergency but the plumber patiently waited for the timing to fix and even tried to find valves in our condo. The plumber's attitude was just great as really care about the person like me who is in trouble cannot fix by herself.

I want to share my best gratitude to Jorge who took care of our water valve in the bathroom. Thank you very much Jorge! You are the 'true doctor' of the house plumbing problems!

Sloane S.

11/03/2018 12:00:00 SA

Johnny Morgan came to fix a huge back up, all my toilets, showers, bathtubs were stopped up and water + fecal material was on the floor. Johnny diagnosed the problem and fixed it in about an hour, and helped clean up the mess. I couldn't recommend him more highly.

i R.

3/20/2018

I am very impressed with General Plumbing and Rooter. Jorge was on time, friendly, honest and he made sure that everything was working before he left. He spent a total of 3.5 hours and still honored his original estimate. Price was very reasonable.
Thanks so much, Jorge.

Kerri K.

3/27/2019

Christian is the man!! After calling around to 8 local plumbing companies , General plumbing was able to come within 30 minutes of my call and unclog our bathtub drain. Talk about great service, I highly recommend these guys. So of you have long hair problems like me, give these guys a call!! Thanks again Christian!!

Joshua S.

10/31/2019

I worked closely with Ray on replacing an 85ft sewer lateral pipe before I purchased my new home. Ray was an exceptional advisor that educated me through this total surprise that came up during our inspections. He was extremely responsive, flexible in timing and worked with us on our budget. At the end of the day his service and care outmatched all competition. He is well supported by Wendy and Rebecca behind the scenes who took care of us throughout our complicated contract process with the seller's agent and seller. I will definitely be using them again.

Melissa G.

08/02/2018 12:00:00 SA

I seriously could not be more pleased with their service, professionalism, responsiveness, and overall great work. I will not hesitate to call them the next time we have a plumbing issue. And I'll be asking for Johnny Morgan when I do, he truly made us feel like our job really mattered and handled every detail with the utmost expertise and care.

Bob F.

2/15/2018

Quick response. Jason Whitehorse came out same day and solved our problems. Competent and friendly. We thought we had a second leak, so Jason came back early the next day and double checked his work. It was not his work, but something we need to buy. Please call Jason for your plumbing problems.

Lucy O.

9/24/2019

Update as of 9/24/19 - More great service. Sewage was backing up into my yard and someone was able to come out within mere hours of my call. I really appreciate the prompt and professional service 12/10 would recommend!

Carolynn C.

05/05/2020 12:00:00 SA

We recently moved into a new house and the weekend we moved in was the same weekend our toilets clogged. I didn't think it would be very difficult to get a plumber out on a Saturday, but I was wrong. That's when I found Rooter Hero and met Jose Chavarria...who is quite literally my hero right now. He fixed the problem and was very trustworthy and professional. Once he finished the job, he gave me his business card and told me I could call or text him any time I have plumbing issues.

Fast forward about a week. I accidentally clogged our plumbing by putting way too much food down the garbage disposal. After giving my two little girls a bath, the tub wouldn't drain and black sludge was coming up into the water. I immediately texted Jose that evening and he was out the next day to fix the problem. Literally, my hero again, especially since we only have one bathtub.

Fast forward again about another week. One morning my husband flushed the toilet and it completely over flowed all over our bathroom floor. Again, the first person I texted was Jose. He came out the same day and discovered a blockage in our sewer line. He did a heck of a job cleaning all the tree roots out (poor guy got the workout of his life). Then he discovered that a very large tree root had crushed a portion of the piping. He worked his ass off for two days replacing and cleaning out the rest of our pipes...again, my hero.

Jose got to visit us three times within our first month at our new home. I would HIGHLY recommend him to anyone. He is the most trustworthy, hard working, and nicest plumber that I have ever met. Thank you, Jose, for all the times you have rescued us over the past few weeks! It's MUCH appreciated and you have a very loyal customer here :)

Tony B.

6/24/2019

Danny Jimenez at General Plumbing and Rooter will be my go to guy whenever I have the need for quick courteous and fairly priced plumbing work done. If I can trust him with my biggest asset, you should too.

Mags V.

6/23/2020

Great customer experience!!!!

Christian R, was on point.

Called at 3:45pm, @ 3:55pm had a call from dispatch,'letting me know Christian was on his way.

When he arrived (early) he had the water heater running 5 minutes in. He broke down the adjustments he made, and the type of water heater I have. He explained what to do in future incidences.

I will now go anywhere else. Honesty was huge!

Thank you Christian R.

Chris M.

10/06/2016 12:00:00 SA

Overall, these guys were awesome! We had an old clay sewage line that needed replacement. They got me a quote within 24 hours of my request - which included a technician coming out to inspect the line within less than 18 hours. Super fast! They communicated clearly and quickly. They were very willing to answer all questions and concerns and did so in a quick manner.

When it came to the work itself, the only thing I would have preferred would have been that they could have done it sooner. However, They're a legit company with customers, so I understand having to wait a couple of days to get the crew out to a site when they have so much scheduled already. That said, the work they did was great. The workers were nice and quick. Pricing was as good as it could get from all the research I did. They finished the whole thing, including another pipe that they hadn't seen before within a work day. 7am -4pm. I've heard of comparable companies taking days to do the same job.

From their customer support to their front line crew, everyone I dealt with was great. I would recommend them to anyone needing professional help with plumbing.

Augustine R.

09/02/2018 12:00:00 SA

I had a emergency with my water heater it went out and had no hot water for 3 days.so l called around looking for some one to replace and had no luck with it being a Labor Day weekend. But then I came across General Plumbing & rooters on Yelp they answered and I spoke with Johnny he said that they would be able to come out and do the job. Johnny was very professional and he was very efficient .Johnny did a great job cleaned up and left work area as clean as if he never was there . I would highly recommend them for any plumbing job

Cheryl A.

6/24/2018

Update 6/24/18:
General plumbing saved the day again! While removing our old refrigerator we found that our water line had no shut off valve. Johnny came and took care of the problem quickly. He was friendly, professional and patient with our many questions. We look forward to using their services again with some upcoming projects. Thank you again for your excellent service!

2/27/18
General plumbing really took care of us. We had a pipe in our front yard break this past Saturday and a small geyser was creating a huge mess. Carlos and Jason came out and fixed everything in a very short amount of time. We were impressed with how quickly they arrived (on a Saturday, no less) and how efficiently they worked. Their pricing is fair and we would definitely recommend them to any of our friends/family.

Gary S.

4/20/2020

Great service explained the problem and gave solutions I would recommend him to my friends and family

Sofas F.

2/20/2015

Hugo has been to my house 3 times and has always done a excellent job. I always request him. I also have used them for my rental property in Berkeley. Same results and fairly priced

David E.

6/27/2014

Let's face it, if you are reading this review things aren't going well at home!

Well they weren't going well for us either. My mother lives in a 60+ year old home that was no longer going to function with the old terra cotta sewer line. I was looking at all the beautiful landscaping and envisioning what it was going to look like after they trenched the yard. This was going to be a nightmare, not so much getting a new sewer line installed, but, repairing the damage afterwards.

Central Sanitation recommended we contact General Plumbing in Antioch and go trenchless, I never had heard of such a thing.

Hugo came to the rescue with his crew and in 6 hours they had the job completed. Most jobs would take 2 holes, mine was 3 because of a second sewer line we had installed for an addition. So one small hole where the line connects to the house, one where the wye was in the lawn, and one in the street over the sewer line.

When they left the only way you could tell there had been any work done was the new asphalt in the street, where a shrub was trimmed back at the house, and where there lawn was patched from the hole. In a month we will never know and I don't have to redo landscape. And that is why these guys got 5 stars, they left nothing behind to pickup, it was spotless.

Thank you General Plumbing!

Joel G.

12/08/2018 12:00:00 SA

I have had some sewage line problems so I reached out to General Plumbing & Rooter for an estimate on a camera scoping of the line. When they told me that an estimate was free, I asked what the catch was. It turns out, no catch! They'll send a camera down your line, while you are watching, and show you what they're seeing on the screen. Ray was incredibly friendly, arrived right in the middle of the 1 hour window that they had given me (and messaged me to warn me that they'd be late with an updated ETA), and presented three different options to address our issue, which he will send me via email. It's free because they make the bet that their friendly, transparent, honest, and timely estimate will win them the business frequently enough that the free scoping is worthwhile. And you know what, that may just be true in this case! Great experience.

John J.

4/28/2018

Very professional and knowledgeable . We had no hot water , they replaced our water heater that was leaking. Very clean and respectful of our home. Very happy customer , will definitely use them from now on .

Jacques D.

8/24/2017

Workers were digging next to our foundation and exposed a long suspected sewage leak and broke it for good. My wife sent me a video at 5 p.m. showing a steady stream of draining sewage gushing from under our foundation. Feeling pretty helpless and short on answers, I turned to Yelp.

General Plumbing & Rooter responded to my inquiry within 15 minutes or less and arrived at my home within three hours. Jamie was professional, diagnosed the issue right away, and took the time and effort to correct the problem while working in a less than ideal environment.

The thing about General Plumbing & Rooter that impressed me the most is that while we were desperate and would have paid anything, they charged us a whole lot less than expected. We didn't care to ask for a quote. We just needed it fixed ASAP. To get that level of responsive service, quality work, after hours, during an emergency at a phenomenal rate blew me away.

That is how businesses earn my trust and more of my money!

Kate B.

12/14/2016

Great service. The customer representative was very nice for being called so late at night. She explained everything to me. The technician explained everything he was doing as he was fixing my clogged sink. He was very careful to not make a mess in my kitchen.

Heather M.

08/04/2017 12:00:00 SA

Best plumbing company EVER. They not only could diagnose what my problem was after 3 other plumbers could not, they replaced and brought everything up to code the same day!!!! They were also extremely courteous. THANK YOU general plumbing !!!!

Elaine K.

08/01/2017 12:00:00 SA

Got a,call from Jamie shortly after contacting General Plumbing and Rooter. He came in about an hour, as promised, and determined the points of the clogged drains. He did a great job clearing the plumbing issue. Professional, and friendly service. Thanks!

Dana B.

09/03/2021 12:00:00 SA

I had a broken pipe next to my water meter which east bay mud shut my water off. Called Rooter Hero/General Plumbing and was greated by a very nice girl who was very professional and helpful. They sent out Alex and he was fantastic! He explained everything to me and worked very hard to get my water pipe replaced and the water back on! His coworker showed up to also help. (I think his name was Cris...sorry) I highly would recommend Alex and the people at this company! If I could give 20 stars I would!

Mathew R.

1/14/2020

Ray and his crew were great to work with. We had a complicated situation with a new sewer line from an addition. Ray was able to come up with a solution that literally saved me thousands. The work was high quality, efficient, and neat. I would not hesitate to use them again and I am constantly referring them to anyone that needs a quality, family owned, local plumber.

James M.

5/22/2020

I would recommend Rooter Hero Bay Area North East. Our water heater broke on a Monday night and replaced the following day. I contacted them via Yelp in the evening our water heater broke. They responded within 10 minutes each time I contacted them and made an appointment that night for the next morning. That evening, they gave me an approximate time of when they would show up the next morning. The next morning, I received a call letting me know the person is about 10-15 minutes out, which was really helpful.
Jorge showed up and was very professional and thorough. He determined the issue and provided me an estimate on the cost of the repair. However after determining how old our water heater was, we made the decision to replace the entire unit. Jorge did not pressure us towards purchasing a new one and let us make the decision. He completed the job in a few hours and had hot water that afternoon. Jorge was fantastic. Highly recommend this company.

Ken C.

2/14/2018

I was pleased with how quickly they were able to schedule an appointment. They called when they were 20 minutes away and showed up ready to start. Jaime and Alex were excellent. Well mannered and professional . They worked efficiently with Jaime in the crawl space and Alex in the bathrooms turning on the fixtures that Jaime needed to check for leaks. What I had feared would be a major repair turned out to be able to be fixed by tightening two joints. I appreciate Jaime's honestly because if he had told me the joints needed to be replaced, I wouldn't have known otherwise. His honesty saved me $700. Thank you for sending out Jaime and Alex. I highly recommend them.

Shirley Y.

07/12/2018 12:00:00 SA

They deserve 0 stars!!! I never write reviews but consumers need to know that they are SCAM ARTISTS!!! They sent technician, Anthony, to me to provide estimate for leaky shower faucet. Anthony told me that he will need to replace the ENTIRE stem valve/interior fitting of my Price Pfister faucet AND that he has to cut a hole into my shower tiles and the estimate was for over $1,100!!! When I asked him how much the plumbing company charges per hour, he said that we give flat rates by the job it's incorporated into each task. So basically he only made me more suspicious.

I proceeded to contact another highly rated Yelp plumber and they came next day and told me a COMPLETELY different story. This other plumber quoted me $70 for labor and $20 for a new faucet cartridge - so $90 total and he did not have to cut into my shower tiles nor replace the entire internal fitting!!!! He said that I did not need entire stem valve and all internal dittings to be replaced at all!! By the way, he finished the entire job in 30 minutes.

Had I just hired Anthony, out of desperation, I would have been totally scammed by Anthony and over charged by $1000!!!!!! I only called General Plumbing due to their stellar 5 star Yelp reviews but I don't appreciate being swindled and all consumers beware - if you want to be scammed then call these people!!!

Rebecca P.

04/06/2020 12:00:00 SA

Wow! We called for an emergency repair and these guys showed up in 30 minutes. They were extremely professional, nice and the price was very reasonable - even though they could have charged more due to the circumstance. We are so thankful.

John L.

4/28/2018

Can't say enough about these guys. Excellent customer service and craftsmanship. They replaced my water heater the same day that it started leaking. I will definitely be using these guys again and will be recommending them to all of my friends and family. Hats off to General Plumbing & Rooter.

Shirley H.

8/29/2016

I had a sewage backup in my home late one night and by the next day Hugo was at my home and cleaned out the clean out pipe that had tree roots .
I can't say enough about how wonderful Hugo was and very efficient ,and went straight to the problem. Great help, very Professional and knowledgeable.
I will use this Co without hesitation Excellant referral from a Plummer friend.

Amanda H.

06/02/2016 12:00:00 SA

We searched for weeks for a qualified and professional company to replace our lateral sewer line.

The first 4 companies couldn't even reach the city's main sewer line, some claimed once they started the job they would be able to give me a full estimate. The estimates range from $11,000 to $ 5500.

General Plumbing was referred to us by a friend who had used their services a couple of years ago. I was pleased from the start , the top guy (the entire crew is amazing!)came out and diagnosed the problem and had his awesome assistant, Fatima email the quote within hours. They wasted no time we hired them immediately and the process began. They took care of all the permits came out and put signs up the day before the digging was going to begin .General did an incredible job on replacing my main lateral sewer line.

I cannot say enough about this group not only were they professional but they left my front yard spotless. By the looks of it you would have never guessed that the area had been excavated. I highly, without any reservations recommend this company. They're friendly and No Nonsense professionals! This is hard to come by believe me! , after making MANY calls in search of professionals you'll see how many yahoos are out there claiming to be plumbers.

When our city inspector came out to review and okay the job he pulled me aside and stated that this is one of the top plumbing companies in the East Bay. I fully agree!

When it comes to pricing I found General Plumbing to be extremely competitive and fairly priced. This was very important on such a tight budget.

I am pleased to recommend them and have no doubt the job will be done professionally. They leave your place looking cleaner than when they arrived.

The staff is amazing from the owner, to Fatima, and the four-man crew, they were all wonderful and a pleasure to work with. You'll have no regrets with this group I can't say enough about them except that they're superb.

Amanda H

Amy J.

7/21/2018

Called Friday at 10 for someone to come out. They said someone would be there between 12 and 2. The guy showed up at 11:45. He was very professional and knowledgeable. No BS, explained what he would be doing and even showed my husband what he did and explained it to him. This company was so quick and responsive and the plumber was amazing. I would recommend them and will use them for future plumbing issues.

Pouya S.

10/01/2019 12:00:00 SA

This company certainly cares about their customers. From the original phone call to the date the service was completed, they did an amazing job. Juan was very helpful and made sure everything was done right. He did an excellent job taking care of us and we will definitely be requesting him for any further needs. We had a very complicated project and he did an excellent job and made sure everything is working the way it should be.

Ben D.

08/02/2019 12:00:00 SA

Ray and Danielle are an incredible delight to work with. I sent a request for estimate for Ray to come and evaluate our lateral sewer line and issues we were having with old piping. He was incredibly responsive and at our house in less than 24 hours. He returned with an estimate then 24 hours after his visit and was permitted and completed the work the same week.

Not only did they have an incredible turnaround, but were also incredible advisors. As we experienced with other providers, they were quoting us higher for work that did not need to be done and Ray and his team actually brought and better and less expensive approach that was the best solution.

I will be using them for all our work moving forward and would recommend them to anyone for this work. Thank you again for the great experience!

B & D

James C.

01/03/2018 12:00:00 SA

I sent an email over the weekend describing my problem. (A rental unit with a leaky shower valve.) It wasn't too urgent and I didn't expect a call until the work week. Carlos got back to me within 10 minutes to my surprise. I relayed the problem, we arranged a time for him to be there at my tenant's place the next day, and he said he'd call at the end of the day. So at first I was very pleased.

The end of the day came and went with no call. I called Carlos and he sounded surprised to hear from me...almost like he forgot. I gave him the benefit of the doubt and he said he could be there the first thing next morning. Fine. The next day I find out from the tenant that nobody ever showed up. Again no call from Carlos or General Plumbing.

So I called the headquarters. No record of my issue had been logged in. They never heard of it. So I'm not sure what's going on. Maybe Carlos was on-call over the weekend and decided to field the call and forgot to tell anyone. Who knows. Big let down though, and a pain for me since each time I have to set up the time with my tenant. The lady at the office (Cris) wasn't apologetic in the least. She wanted to set up another time to send someone out. Not gonna happen.

It's sad that bay area plumbing contractors are so busy they can treat customers this way and remain in business. I know it's busy out there, but if you can't pick up the phone and re-schedule then you aren't getting my business. End of story.

Ronna I.

07/01/2019 12:00:00 SA

My water heater broke over the weekend. I messaged through Yelp on Sunday, and received a response within 30 minutes. Unfortunately, they could not give me an estimate because I was looking into changing to a tankless heater. They said if I gave my phone number, they would call in the morning. Sure enough, they called just after 8:00am! A technician was sent and arrived in about 90 minutes. He explained the pros/cons of a tankless heater. A tankless heater would require routing electricity to the outdoor water closet, and I would need an electrician. I may have opted for that under different circumstances, but I was in need of getting hot water. I went with the 50 gallon conventional tank. It was installed that day and took about 6 hours. This includes the time to go get the water heater from the warehouse. The technician saved time by draining the tank while he went to the warehouse. So far, all is good, and the water heater seems to be working fine.

Jennifer A.

7/27/2018

Update 7/31/2018 - I received a call from General Plumbing today, and they are sending me a check for the $25 discount I was told I would get after the scheduling mix up. Increasing my score to 2 stars as they did follow up.

I should have listened to the other person who only gave 1 star. I too was impressed by the 5 star rating. I contacted General Plumbing via Yelp and arranged for them to come to my house 2 days later, between 9-11am. My husband took the morning off work. He called me at noon and told me that no one had arrived yet, so I sent a message. I received a prompt call back, but was in a meeting at work. When I called back, the person I talked said oh, are you the Jennifer girl from Yelp? I asked what happened, why they didn't show up. She said she had no idea, but would call me back in 15 minutes. Meanwhile, someone else replied to my yelp message and said they would give me a $25 discount. I received a call back and was told that the technician was on his way to the house. He finally arrived around 2:30. We had one shower drain snaked, and a trap of a bathroom sink cleared for a grand total of $375 for 30 minutes worth of work. Apparently the tech wasn't aware of the $25 discount. I will never use this company again. Don't let the 5 star rating fool you.

Sarry A.

08/10/2018 12:00:00 SA

The visit started off a bit bumpy, but boy did General come through for us. Pedro and Anthony got us out of a real mess of bathroom backups into tubs. And I have to say their diagnostic and service fix were spot on, quick, and to the point. Didn't charge us any extra fees and were completely upfront with what they thought it was what the cost would be, and then , in the end, charged us LESS because the issue wasn't as bad as they first thought. Thanks Pedro and Anthony, and thank you for your services in the US Marines!

Richard P.

3/23/2016

We had to have our sewer line replaced. And these guys came through with flying colors. They gave me the best price and wonderful service. Ray and company are a joy to work with. They even had to slug it out in the rain towards the end of the day. They are very clean and professional. I highly recommend them for any sewer work and plumbing. We are flushing away like crazy these days thanks to General plumbing.

Lisa M.

10/05/2018 12:00:00 SA

Thanks Franklin for making the drain service call this Friday evening! Much appreciated! Dispatch Iris was courteous and nice. We waited a couple of hours, before the tech arrived. However, understanding Bay Area traffic on a Friday evening, I think that is to be expected (and the wait could've been longer). Franklin was also courteous; and he finished the job within a reasonable timeframe! I also appreciate the follow-up, post service call from Ray -- Truly focused on 100% client satisfaction!!! Very commendable for the extra time and service commitment they extend to their customers!!!

Hunter G.

12/24/2018

Jorge talked to me about the quote for our water heater and when he came he got right to work and did a fantastic job. He explained all along the way and shared how I could best maintain the new water heater. The price matched the estimate and the water heater works great!

John V.

04/02/2018 12:00:00 SA

Great service. Jaimie called me to give me update on arrival time. Inspected the sink and gave me a price. Completed the work and then cleaned out another sink and replaced the part. Courteous and efficient. Highly recommend General Plumbing and Rooter.

Nicole L.

01/04/2018 12:00:00 SA

Ray and his crew is always up to help and solve all our problems! They're pretty attentive, proactive and they care about our issues and necessities! Couldn't choose a better company! Also the price is very fair and every time I called them they came to my house really quickly and solved my problems! Thank you for your services and I highly recommend this company!!

Neriah L.

12/30/2018

This company is amazing! I needed some work done on my toilet and the lady in the office, I believe her name was Danielle was super helpful and had great costumer service!! They guy who came and fixed my toilet did an amazing job and got everything out! I didn't catch his name but he was very helpful as well. I definitely recommend this place!

Michelle F.

2/19/2018

Jason Whitehorse came to my house to inspect an outside broken waterline. I really appreciated his honesty, analysis of the problem and ways to save money on the repair. He called before he came to let me know he was on his way, was prompt and courteous.

Craig S.

3/21/2016

After calling rooter services every year, then every 9 months, then every 6 months, I concluded that I was stuck with the big bill and pain of tearing up my yard that would entail when I contracted to get a new line to the sewer main installed. Much to my surprise, General Plumbing and Rooter gave me a very competitive bid. Better yet, their technology allowed them to break up my old, rotting terra cotta pipes and install new 4 HDPE pipes, only making a small hole at my clean out and at the coupling to the main sewer line in the street. The work was done in one work day and my yard was undisturbed. I am very pleased with the service and the result.

Julie H.

1/30/2019

I can't say enough good things about this company! They just completed a 3-day job totally replacing our old and broken sewer line from our home on a steep hill to the main line under the street (over 100 ft run). It was a big, complicated job but General handled it from diagnosis to final clean-up with efficiency and professionalism. Before this permanent repair, General had been to our house several times over the past few years doing shorter-term fixes and had been equally reliable and prompt. I felt comfortable counting on them to do the big job right and at a fair price.

There were some real challenges with this job (an incredibly difficult neighbor), but supervisor Danny and leader technician Jorge and the whole large crew were unfailingly professional and cool-headed in spite of what was going on around them. I appreciate and respect that in them as professionals and as people.

I recommend General Plumbing without reservation. These are good dudes.

Jason L.

04/08/2019 12:00:00 SA

Let me just say Johnny Morgan was an absolute pleasure to work with. We had a burst pipe in our front yard and looked on yelp for recommendations and called General Plumbing who picked up the phone right away and within an hour Johnny came to our house to take a look at the situation. He was super thorough and courteous and went above and beyond to ensure the job was done perfectly. I highly highly highly recommend Johnny and the team at General Plumbing.

Scott C.

10/06/2017 12:00:00 SA

Edwin came up at the exact time I was told. Extremely professional, knowledgeable, and kind.
Fixed my hot water tank and saved my Family from having no hot water.
Highly recommend!

Valerie M.

04/03/2020 12:00:00 SA

My water main ruptured over the weekend- found it was the original 80 year old corroding galvanized piping that ran from my home to the city water meter! Did multiple searches for plumbers and had multiple bids, but I decided on Ray Ramirez of Rooter Hero in Antioch due to his rapid action to get things moving during this crazy time of COVID, worked with me patiently through the bidding period and then he with his crew did a wonderful job replacing my water main with beautiful 1 copper piping!! I have water again with the best water pressure I've had since I moved into this old home 12 years ago!!
Thank you much Ray and crew for helping me navigate this project during this challenging time- I highly recommend their work and their professional helpful approach. :)

Regina B.

01/04/2018 12:00:00 SA

The professionalism and the promptness of service that I received exceeded my expectations! From the moment I called, their Office Manager Marisa made me feel completely at ease with the concern and urgency that she showed me. Being a new business owner comes with a lot of stress within itself, but the team arrived within 20 minutes and immediately took control of the situation. I would recommend this FABULOUS company to a family member, friend, or stranger! They made me feel like I was family and a priority! They would be the first plumbing company I would turn to if God forbid I had another plumbing issue. Hands down I would give them 100 stars if I could!!

Was this review ...?

Hoda A.

01/06/2015 12:00:00 SA

On Dec 15th, I called this company for an urgent job to repair a shower head that had been dripping for several weeks in my rented home.
The plumber said the part was quite old, and hard to find. No part number, so he had to take a photo of it. I signed the estimate with the understanding that if the part couldn't be found he would have to replace the shower fixture (cutting the tiles) for a whopping $800.. and that's before the tile repair work.
Two days later I emailed the company when he said he was having a hard time tracking the part down. I asked to a copy of the photo since my husband knew where to look for old parts. Plumber said he went to 3-4 places and would look over the weekend and answer on Monday if he found it. I asked for a copy of the photo again, and no one sent it to me.
Two weeks later, the tenant sent me a message and I realized I was still waiting to hear. when I called the guy, he said he was waiting for me to decide what to do! that the part was not to be found. I was pretty upset about him not reaching out to me, and he said I could go elsewhere!
Well I did.. and DAVIS Plumbing in Walnut Creek sent someone out the next morning, and THEY HAD THE PART and the shower repaired IN UNDER 2 HOURS! THE BILL??? $280. !!!

David S.

3/25/2018

I was very impressed with Jorge- he came late Saturday night and diagnosed the issue fast. Came back early Sunday and was super helpful. Outstanding customer service! I appreciate how responsive and helpful he was...

T H.

08/07/2018 12:00:00 SA

Today I had plumbing emergency, clogged lines causing overflow in sinks and laundry room. General Plumbing responded promptly. Johnny was very professional and knowledgeable. I would highly recommend this company.

Dania G.

12/07/2018 12:00:00 SA

I had an emergency situation where the water was leaking into the ceiling of the downstairs bathroom. I called General Plumbing and they sent someone within 30 minutes. Juan was AWESOME! He was very diligent in his diagnosis and was able to find and fix the leak in a short period of time. Thank you Juan and General Plumbing for a job well done!

Kris K.

10/10/2018 12:00:00 SA

Had a great experience with General Plumbing & Rooter. Our main line was backed up and we called after hours for a repair that night. Johnny Morgan came out within 45 minutes and did a really thorough job getting the clog removed. He had a great attitude, and really helped us through what was an otherwise stressful situation! Would highly recommend!

L R.

12/18/2021

We called Rooter Hero and later discovered that General Plumbing & Rooter Hero are the same company. The tech arrived fairly quickly to snake our clogged sewer later from the front cleanout. He only tried for a couple minutes before informing us we'd need to hydro-jet the line to clear it. The cost was over $1800. Feeling our hands were tied, we reluctantly agreed. They took advantage of us and our predicament. A couple days later the drain again backed up since even the hydro-jet was shoddy. For $60 rental and an hour of dirty and hard work, we (a retired couple) managed to clear our entire line. We will NEVER recommend Rooter Hero/General and will NOT call them again.

Char C.

12/05/2018 12:00:00 SA

Wow! The service was way beyond what I expected. I wish I could give more than 5 stars. From the person who scheduled the service to the technician, Johnny, and his supervisor Danny, this is a professional and customer service oriented business.

We had slow running and blocked landscape/storm drains. Johnny came out for a free estimate. He was very polite, patiently explained the pros and cons of my options, offered to come back later that afternoon to do the work even though it would have put him working after 5pm. We scheduled for the next afternoon. I had a particularly challenging situation but Johnny and Danny persisted and solved the problems.

I was particularly impressed when Johnny explained that now that I was a customer, if I called back for service again, the scheduler would see he had been here and would schedule him for any future service since he was familiar with my situation. I feel like I have a partner for this part of maintaining my older home. I will definitely call them again.

Lee G.

01/04/2019 12:00:00 SA

Juan w/ General Plumbing was excellent! Knowledgeable, friendly, on time and worked fast! Was also patient w/ my endless stream of questions and cleaned up nicely after. Just happened to see their truck at a big box hardware store and decided to give them a call when we ran out of solutions. Hopefully we won't need a plumber again anytime soon, but I know who I'll call first!

Noah L.

4/23/2018

I used General Plumbing & Rooter. I hired them to do a lateral line replacement to the sewer main in the street. They fixed it using the trench less method. Clean and easy. In fact, the iron house inspector said it was a fantastic job.

I had a few concerns and the owner himself of the company called me and talked it through with me!

Please support this family owned business and Thank you for working with me.

I feel good about using this company in the future.

J H.

12/01/2019 12:00:00 SA

I have a recurring mainline problem that plugs every couple of years, rarely at a good time. I called General Plumbing at 9:45pm and received a quick call back. I was more than a little shocked at $699 price but given the time of day and the 5 star rating, didn't seem like I was going to do better. I also told the tech that I had a longer than normal mainline that I repeated again when he arrived. After 30 minutes, the tech tells me he doesn't have a long enough snake and needs to come back the next morning with a water jet THAT WILL COST ME $1800!

Needless to say that was ridiculous and I told him so. He tells me he doesn't have the right equipment and that's not his fault. A little back and forth and he finally agrees to come back the next day and fix the problem for the original price. He shows up the next day with a longer snake and fixed the problem.

Now I feel kind of dumb for not calling other plumbers to check pricing. What about the 5 star rating? Read further down to Linda W. review from 7/10/2019 for her service. Seems to me that 5 star rating is coming from crediting unhappy customers in exchange for good or recalling views?

Jorgerewards T.

9/24/2016

If there is a service you need and you need it fast, well that is a plumber and plumbing services. This company did already a couple jobs for us and I cannot express with words the efficiency they have provided. Great work at a timely matter and they do go beyond the expectations since the last repair was more that we have anticipated and they were truly helpful explaining where and when the sewage went from bad to worse. All I can say now is thank you for your services and I truly recommend it to anyone that is looking for great service.

Roman S.

10/30/2017

All i can say at this point is WOW..what a and a relief it felt like this big cloud literary lingering over me disappeared. I would like to say big thanks to George the plumber that service my house today.
From the very beginning he was calm and persistent
in getting the job done never gave up. I had a back up outside in my main line from my house to the street other companies i talk to starts talking to me with a panic voice of why they can't do the job what I'm looking at and my worse case scenario cost wise. THEY haven't even started doing anything yet !
George was completely the opposite
He told me he will do his best and he delivered after the job he also recommended other things he can do to help the issue permanently. I'd say people like him is very hard to find who ever trained him has values and truly believes in integrity, honesty and building awesome customer relation that meant allot to me. This company and him will always be on my A list when it comes to plumbing once again Thank you !

Gidget L.

09/10/2019 12:00:00 SA

I've used this company 3 times in the last year. Always prompt & on time, love that they send an email before arriving with a picture of who's coming. My plumber, Juan, was knowledgeable & a delightful young man! Thanks Juan for all your hard work!

L W.

11/09/2018 12:00:00 SA

I am so thankful and grateful for the immediate service and respect I received today.I had no heat and suffer from serval health issues. Christian came in and took care of my issue,he made me feel confident in what was needed.I can now enjoy my new house,and be warm.
Thank General Plumbing

Alta Q.

4/13/2022

Jonathan and his team were so courteous and got the job done! I wish I could give them more than 5 stars. My landlord and I had called already 2 plumbers before him and had a very bad experience. Not only Jonathan listened to us, fixed the problem...he also took the time with the landlord to make him feel comfortable about the process. Definitely recommend them.

Monica D.

01/07/2021 12:00:00 SA

Pros: customer service was great. They do free estimates and were able to come next day. The professional who did the plumbing was polite and even put on disposable booties when entering my house. The work itself seems fine and I appreciate the warranty.

Cons: $327 to replace a leaky P trap under our kitchen sink. I guess I was under the impression they were going to replace all the plumbing down there, but just a couple parts replaced. Couldn't have cost more than $20 in parts so that means the labor is $900 an hour since the job took 20 min. Unbelievable. I know Bay Area prices are high, but really?!

Teresa H.

1/23/2018

Although this company responded immediately to my Yelp email request for a quote, they refused to give me one over the phone or even tell me there minimum price. The stated they charge by the job, not by the hour. They assured me they could drop back my home and provide a quote for free, and if I did not like it, not worries, they wouldn't do any work or charge for the time. That is exactly what happened. While the guy who came out was nice and timely, he explained that the company's minimum charge is $195 no matter what, and that the job I needed done would take him only 20 minutes. No thanks. I went with a competitor who had the professional courtesy and proper business practice of quoting me an hourly rate in writing up front. That rate (which is also their minimum price) was $50 less than General Plumbing's minimum. While I do not know whether General Plumbing does a great job or not, I do not recommend using them do to their evasive business practices. Just tell the client up front what your minimum charge is, instead of assuming the client will capitulate to your technician being there and decide, oh well, as long as you're here... I do not condone these types of business practices and that is why I refused to have the work performed.

Lanny B.

06/05/2017 12:00:00 SA

I had a sewer backup and needed help fast...before the gunk coming the wrong way through the shower drain overwhelmed me.

Naturally, I turned to Yelp and specifically Request-a-Quote to get some service options fast.

Two five-star plumbers responded to my plea for help...in less than 60 seconds...on a Sunday...at 5pm !!

I picked General after the owner texted me through Yelp...and they were awesome. Had a truck and friendly, knowledgeable tech at my house in under an hour. Rooted out my drain in 20 mins and gave me all kinds of good advice on what to do next to get it fully fixed.

Kudos to Jorge, who not only helped me out but called back the next day to say he'd unplugged a sprinkler timer to run his roto and wasn't 100% sure he'd plugged it back in after he was done.

Total winner! These guys are good as it gets.

Rebecca X.

10/10/2022 12:00:00 SA

Two Star for customer service which listened to my concerns and tried to help me with my request. I called them FIVE times after the technician did not show up at the time that I schduled for service. I was told each time that a dispatch will get back to me to give me a time frame about the eta of technician. Each time I waited half an hour for the call which never happened. TOTAL wasted me 2+hours for a No Show. I eventually gave up and called them the last time to cancel the appointment. Now I have to call another company.
DO NOT waste your time on this business.

Wes G.

4/25/2018

Made an appointment after numerous email I arranged to get off work early, we agreed to meet up and there was no show and no call. After emailing him I was told he was caught up in a Job and lost track of time. So in others words he never bother to tell me he was not coming , I have to say not a very good impression of the services right off the bat, perhaps he doesn't need the work oh well my opinion stay the hell away from this company.

Shauna S.

01/03/2021 12:00:00 SA

Long story short, our old knob style water main connection broke in a way we were not able to fix ourselves in the early afternoon of 12/29/2020. I contacted a few different local plumbers who were either booked for the day, did not service our area or not available because of the holidays. I was starting to stress since we were without water. I contacted Rooter Hero since they are a local company and what a life saver! They had someone out here within an hour and the repair done in a few hours. Thank you to Jorge M. and the entire team that took care of us, in what could have been a very stressful situation, they made it work so seamlessly. Everyone who helped us was professional, timely, used COVID safety measures, and very knowledgeable. Would use again!

Thank you!!

Andy N.

7/25/2017

I had sprinkles PVC leaked. Got it fix in few hours. Great service.

Johanna W.

10/23/2018

Last Thursday evening, Plumber Anthony Perez came late to my home but I overlooked this since he did turn back on the under sink hot water supply that, unfortunately, had been turned off by Paul Davis Restoration. Anthony also promised to return to repair the dishwasher which had been gushing water for several days, causing costly water damage to flooring. After asking me to post a positive review on Yelp, I did.

Today, Anthony was scheduled to return between 1-3pm -- again to repair the dishwasher. At 1:18pm, he texted asking to reschedule. Shortly before 5pm, I telephoned his office and learned that Anthony had reported to his office that he had come to my home at 12:30pm. At that very time, I was sitting outside my front door having lunch so could not have missed his arrival. His 1:18pm text also reconfirmed that he did not come at 12:30pm.

I wasted my day today foolishly waiting for Anthony Perez to arrive as my dishwasher must be repaired before water damaged flooring is replaced. Today also happened to be my 73rd birthday so I had hoped that my birthday gift simply would be a repaired dishwasher, not deceit from a plumber.

Rachel S.

05/11/2021 12:00:00 SA

My kitchen sink was clogged. The tech tried to snake it and it still wouldn't clear. Then he said he had to use a hydro flush which would cost $630. I told him I'd would try someone else. I still had to pay $100 for no results. I called Roto Reuter, told the tech what happened and he assured me he could clear the line for a flat fee of $450. So in short I think this place is just expensive and their pricing is not very transparent. Seems like the guy was just there to upsell me

Dominique W.

09/07/2022 12:00:00 SA

Very impressed with this company/service! I had a non immediate plumbing concern and they still pushed to get someone assigned within 24hrs.
When the technician, Gary, arrived he was polite, respectful of my house and quickly fixed the problem in an affordable manner. He walked me through what he did and suggested a few minor pieces of equipment I could use to prevent the same problem in the future. I felt very comfortable opening up my home to have this service completed and will be using them again for future plumbing! Thanks again!

Andrew B.

4/22/2020

Rooter Hero was very easy to work with and very responsive. When it comes to plumbing, those are two very important points to me. Ray was very knowledgeable and went above and beyond to make sure he could help me as best he could. I would highly recommend them to friends and family.

Joe C.

4/28/2018

General Plumbing & rooter wastes no time in getting my plumbing system back in working order. From the minute the receptionist answer the phone I knew I would be in good hands.
Not only did they perform the task in a timely, clean, professional manner, they also were very accurate and detailed on the work, and materials used to perform their craft.

Lisa S.

9/20/2022

Our sewer needs cleaning out every 3-6 months. I own a snake and I have rented a power snake. Recently I was double booked with work so I needed to hire someone to clean it out. I had tried to use my manual snake and it didn't work. The technician came on time. He tried his power snake and it didn't work. He told me he would need to use a water jetter because there was an offset in the pipe. I was consumed with work and another contractor at the house so I took his word for it. I was charged $2100. The water jet came, and in 20 minutes, it was cleared. The camera showed no offset in the pipe and the technician agreed that he was wrong. I feel I was lead astray and taken advantage of, because the diagnosis was wrong. A normal power router with good blades should have worked, in my experience. While I was grateful that the situation was resolved, I did not feel trusting and I do feel ripped off. Renting a piece of equipment for 20 minutes should not cost $2100.