Robert D.
01/06/2022 12:00:00 SA
This review is sincerely written to the bottom of my families heart.
Let me start that this business is top notch. I have about 3/4 of my house out of electricity. Usually we just have to reset everything and boom, it goes back. This time, nothing happens. So I called a lot of electricians and Fuata Electric caught my attention the most. Jennifer pick up and started asking me questions about my problem. To make the story short, she suggested to call PGE&E first and have them do some kind of inspection and call her back afterwards. So PGE came and said they have replaced some wires with copper and they gave us a good source of power that will last a long time. However, after some more checking and resetting , our power still will not come back. So the lead guy, there are three of them working by the way said, we have done everything we could have done and I suggest to have an electrician see this.
So, I called Jennifer back but she was not able to send somebody because of the holidays. This is happens on Dec 29. She suggested that she could make me an appt on Monday Jan 3. That day Monday, I called Jennifer that Monday morning and she said she will send somebody between 11-12 am. Jennifer is such a very helpful human being, very professional on the phone and I did not sense any rudeness because I am being desperate and pushy about my dilemma.
At around 1:30, a man by the name of David came ( by the way Jennifer called me that the technician will be late which is another show of professionalism for informing the customer). A very nice man and I later found out that he is the owner of the company. He greeted me nicely and I show him where the panel is. David looked and do some inspection and testing and said you have these breaker broken and I need to replace this. I can restore you power temporarily with 60 Amps and I will come back to get the parts and you should be fine and the only thing that will not be working right now is your washer and drier. I was so happy and just like that he restored the power for like 90% of the house. So, I asked him how much do I owe you? David said this part will only cost possibly $100 plus my labor. He did not asked for any payment at that time and said I will have Jennifer call you.
The day after early morning, two nice guys came and replace the breaker and clean the panel and restore my power completely. Again I asked how much is my bill. They said you will get an invoice and I was floored, what fixes everything and did not make me pay.
This company Electric Fuata is my go to guy forever now. There are so many electricians I spoke to prior to Jennifer and all of them seems to be just interested in making money, sorry guys I will not mention your names anyway. As a matter of fact two company did not even came and suggested me a price that I will not even mention.
This company is 1000% percent recommended and if you happen to have electrical issues, you know whom to call. To David, Jennifer and to the two electricians who came over, I salute you guys and I wish you happy new year and stay safe.
I am planning to upgrade my panel to 200 amps because of our plan to purchase electric vehicle but the is in the near future. Now I know the people I will call for my future project.
Sincerely,
Robert and Emma