Dennis W.

10/07/2020 12:00:00 SA

I texted the company of what I needed replace and the owner and his son came out right away to replace the water pressure regulator after the previous one had failed. Their price was the best price after a couple quotes. I will definitely use this company in the future.

BN H.

11/17/2019

First time to use Exact Rooter & Plumbing and will definitely use them again! Professional and reasonable prices!

I called because of a toilet leaking and also I was hearing a squealing/whistling sound which I thought was coming from the pipes in wall area by the toilet.

Raul came within the scheduled time frame. He also called when he was 10-15 minutes away. He quickly found the cause of the toilet leak and the whistling sound (which was inside the toilet). He left for a little bit to get the needed parts and made the repairs. He was also willing to check out another toilet which needed a minor repair. He also answered questions I had about my faucet, water heater, etc. and I appreciated his advise and opinions.

He completed work in a timely manner and cleaned up the work area well!

Megan J.

11/07/2018 12:00:00 SA

I recently had a leak from my kitchen sink that was leaking all over my countertops and underneath my sink.

I gave Exact Rooter & Plumbing a call and they told me that they could come on the same day.

Within a few hours, I bought a new faucet and they came to my house and quickly installed the new faucet and fixed the problem!

I really admired this company because it was difficult for them to find my house, but they stuck through it and came anyways!

They did a fantastic job, were quick and reasonably priced. I will definitely call them for any problems in the future!

Alan S.

5/23/2017

I was visiting my dad and he was struggling with a broken multi-angle valve. I searched Yelp for a dependable plumber and found Raul. As all the reviews indicated, Raul called back immediately and scheduled the repair next morning. He showed up sooner than the schedule and repair was completed in less than 10 min. The charge was exactly what he said previous day. Highly recommended!

Janice A.

3/26/2014

Very happy with the service from this company. We had water leaking from the base of our already clogged toilet. He arrived within an hour from calling him and took less than an hour to fix. Very friendly and knowledgable.

John A.

6/18/2016

Reasonable, Honest, Trustworthy, and Knowledgable. Raul and Team are fully equipped and knew exactly what to do. Unlike several plumbers that I have called including my own Home insurance plumbing company that quoted $650 to reroute the drain (but why?) and another plumber that would Hydro jet the clog for $250. Finally, after nearly 2 weeks of frustrations, thank God for Raul and crew came to the rescue. Thank you so much !!! #highlyRecommended #honestAndNicepeople #jobdonelessthan30min
#90footerSnakeworked

J D.

7/31/2011

I used Exact Rooter a few weeks ago in an emergency situation on a weekend evening. I called Raul and he came right over and took care of the problem. I've only used Exact once, but I believe Raul to be a good guy. If anyone asked me for a good plumber, I would definitely recommend Exact Rooter & Plumbing.

Daniel D.

8/28/2019

Had a plugged up kitchen drain, exact router was prompt in responding and cleaning out my drain in a professional manner. Raul it's a great technician and will use them again. Gave me a 30 day guarantee.

Justin W.

9/26/2013

I am very happy with the service we received from Raul. He was able to come out quickly and knew exactly how to fix the problem with our water heater. He also took the time to explain the mechanics of the new water heater with us and what was wrong with the old water heater. He installed the water heater efficiently and disposed of the old water heater as part of the price. The entire price was affordable and clearly discussed up front, and so we decided to ask him to take a look at our clogged pipes as well. He was able to do that in addition to the water heater job with the snake and had our pipes cleaned out. These were two really big problems and we are grateful to have them fixed. He was also very nice and referred us to an electrician and appliance repair man that he trusts and depends upon for himself. We will keep Raul in mind for future plumbing needs. Thanks so much :)

Ernie M.

11/18/2013

Raul was great! Answered my call on a Sunday afternoon, set up an appointment to come over the next AM, and did a great job fixing up my botched DIY faucet replacement. Had I kept going, I might have caused major damage, so glad I stopped when I did and called him! Because I had the parts, he reduced his pricing to just the service call/labor, which I appreciated. (It was below $80, which was a pleasant surprise to me!) Will definitely call him again should I need future plumbing service!!!!

Mayhap L.

01/06/2016 12:00:00 SA

And Raul saves the day AGAIN! mom didn't know any better and had a crappy plumber come out (just picked from the phone book), which was a total scam. after allot of damage, I called this guy back. he told us what the real deal was and what i should actually have paid for service. he came and cleared the roots, and just did us right again! Keep up the great work Raul!

Angela D.

1/23/2016

Father-son businessmen who are very honest and hard-working. They came out to replace our water heater and everything was done the same day. We will be calling on them again if we need anything in the future.

Peter W.

01/10/2018 12:00:00 SA

Raul just fixed a main line sewer stoppage for me. He picked up ghost phone the first time I called, gave me a reasonable quote with a worst case scenario cost, and then was at my house 30 min later. He then proceeded to fix my stoppage and stuck to his quote. I was 100% completely satisfied with their service and would recommend them to anyone. Fast service at a reasonable price.

Rika D.

8/29/2011

Prompt. Friendly. Knowledgable. Good experience. Upfront pricing.
On Sunday afternoon, the shower/tub stopped draining. Plumbing issues are not uncommon in this older home. We are visiting from out of town with family in Rialto and were not familiar with any local service providers.
Called plumber that has serviced house before, but no return call. Searched Internet and found Raul on 'aplumbers.com'.
Called at 7:30am on Monday, and Raul was onsite within an hour. By 9am, Raul had completed service and we were using shower again.
Great job!

Gemma N.

5/16/2020

Found Exact Rooter& Plumbing on Yelp. Responded to my call immediately, the price was reasonable when I asked for a quote and was at the house within 30 minutes. Raul and son fixed a toilet I hear water running continuously for months.

Laura T.

10/11/2016 12:00:00 SA

I needed a plumber to snake a line for me that was clogged. Look on Yelp and saw Exact Plumbing with good reviews and decided to call them. Raul answered said he was on another job and would be to are home within an hour. It was a bit tougher then first thought, but Raul and son Mike got it done! He was professional, friendly, and reasonably priced. I would definitely call them again!!

Rob R.

10/04/2018 12:00:00 SA

Amazing company... Even something as small as drain clearing and toilet install is done with the utmost professionalism. Raul runs a tight ship and gets the work done promptly. Responded to my phone call immediately and was at the house within 30 minutes. Work was clean (no pun intended) and quick. Thank you Raul

Valerie M.

12/10/2016 12:00:00 SA

The first night I moved into my house our toilets & bath tubs packed up. Called Raul first thing in the morning. He was at our home in 20 mins! He fixed the problem. Great service and price! Highly recommend Exact Rooter & Plumbing.

servando g.

9/17/2014

It's sometimes hard to find truly honest service in the plumbing business. I've been using Exact Rooter for several years now. The owner Raul, not only knows his stuff but he does the job right every time. He's professional and honest...and won't rip you off. He's my go-to plumber for my home and my rental units.

Daniel W.

1/31/2014

My last review was removed from yelp because they thought it was fake. THIS IS A REAL REVIEW! This is our second time choosing exact Rooter. Our first experience was so wonderful that we will never again go with any one else. Raul was very punctual and professional. He was right on time and finished snaking our line to the street very quickly. He didn't even mind our nosy dog following him around which is amazing because we have a pit bull. he wasn't afraid and even gave him a little scratch :). Their prices are beyond reasonable and the service is amazing. we paid $100 for our service today and have had the same thing done by competing companies who told us that we needed far more work than we actually did. Exact Rooters competitor assessed the problem and proceeded to dig up our pipes with out consent and then bill us for over $3,000. that is absolutely un acceptable! Exact rooter judged our issue, told us what was wrong, and made sure to get consent before proceeding with the service. I would, will, and do, highly recommend Exact Rooter to everyone I know. Thank you Raul for once again saving us from out crappy day!

Kathy G.

05/04/2021 12:00:00 SA

Raul is very professional. He wore a mask, arrived on time, and finished when he said he would. Highly recommend him!

Gerald C.

04/08/2021 12:00:00 SA

I came back home this evening to no hot water. Tried several times to re-ignite the pilot light. Was unsuccessful. I call Exact Rooter and spoke with Raul. I sent him pics of my water heater unit and explained my problem. He believed it was just the pilot light out and told me he could just walk me through the process. After several minutes of troubleshooting he was able to help me get my water heater back up and running. I was thankful he was willing to take his time to help me over the phone to fix my water heater. I will definitely call him for any future plumbing issues. Thanks Raul!

Robert T.

07/10/2020 12:00:00 SA

After having the gas company come out twice to check our water heater and doing all they could we called Exact. I messaged them fairly late and I received a very quick reply. They arrived first thing in the morning the next day and were actually 15 minutes early. They replaced the water heater quickly and had my family back to normal after a few days of cold showers. After working long nights in the hospital a warm shower is all I wanted and Exact finally came through and took care of us. I would highly recommend them to anyone with water heater issues and plumbing needs. Price was great too. Thank you.

Cesar R.

8/26/2014

Had a leak coming from the bathroom upstairs. Called Raul and scheduled me in within a day. Showed up with shoe covers and real professional. Diagnosed the problem within 15 min. What looked to be a costly problem turned out to be a quick fix and not costly, 30 min later it was done. Thanks Raul.

Diana J.

3/13/2015

We had another plumbing company come out to find and fix a gas leak in a rental house. After finding the leak the plumber (which cost us $189) told us it would cost an additional $1200 to fix the problem and would take 4 hours. $300 an hour sounded like way too much!! We sent that guy on his way! After reading the great reviews on Exact Rooter we called set up an appointment with Raul. And are we every glad we did! Raul was terrific! He arrived on time, fixed the problem in less than an hour charged us $250! We will be calling him again when we need plumbing services.

Frank R.

12/06/2017 12:00:00 SA

This is review is long overdue. I hired Raul twice and each time my experience has been excellent! But Today, he totally exceeded my expectations. I called him due to water leak in our washer dryer valves. He asked for some photos which I texted and quoted me $250 for the repair. He arrived to my house in less than 20 minutes and informed us that the original repair was not necessary so he only charged us $75 to replace a valve and a water hose. That's being HONEST... So if you need someone who is honest, decent, puntual and reasonably priced, call Raul!

Michelle W.

6/21/2020

I hired Raul to replace the leaking water heater at my parent's house. He found a bigger problem that was not known to us....the water pressure regulator was broken and the incoming water pressure was 160 PSI!!! Thank goodness we were able to replace the regulator to prevent an even bigger problem down the line. Raul was honest and did not up sell and his quote was very reasonable. He and his boys did a great job! He will be my go to guy for any future plumbing needs. Thank you for your honesty!

Dale B.

6/28/2019

We had a termite contractor drill through an under slab water pipe in our master bedroom, and with this being Friday we thought that we would have to get a hotel room for a few days before a plumber would be available. In comes Raul Gonzales and his son Michael to save the day. I have the tune from Mighty Mouse playing over & over in my head. These two men came to our rescue in just the short time it took them to drive from their shop in Redlands to our house next to San Manuel Casino. They covered all of our furniture with visqueen, jack hammered out the concrete slab, dug out the pipe by hand, replaced the broken pipe, dirt AND concrete, all in about a two hour time frame. Very impressive. They also did a great job cleaning up everything and leaving our house as clean as possible. My wife was quite upset with the broken pipe situation, but the professionalism of Raul & Michael put my wife at ease and she felt very good about the repairs made by these men. Highly recommended.

Vanessa O.

04/11/2015 12:00:00 SA

Raul answered his phone on the 2nd ring and was available on very short notice to trouble shoot gas leaks. He found 4 leaks and replaced 3 valves for an affordable price. I thought he was fair and there was no sales pressure. I would definitely recommend his services to my family and friends.

Steven P.

04/07/2014 12:00:00 SA

I called him at 6:13PM and he was finishing up a job in Yucaipa. Arrived at my house by 6:40 and fixed the problem. The valve to turn on the hose needed to be replaced because it was leaking like crazy. He was courteous and explained the problem and solution to me. I will definitely give him a call if I need any other work done. Thanks again!

Eric T.

2/23/2018

Raul provided excellent service, identified multiple leaks and fixed. Also installed garbage disposal and gave helpful tips on preventing future leaks. Friendly, reasonable rates, showed up exactly when he said he would (early morning appointments). Would definitely use again, and plan to when needing future plumbing work done. Easy to reach by phone, picks up on the first try. Overall excellent business owner, wish more were like him!

Hari I.

02/12/2020 12:00:00 SA

Very good experience with Raul and his son. Had water heater leak issue. Had to be replaced. Price very, very reasonable that included installation and removal of previous leaky one. Will definitely call him for other plumbing needs. Checked Yelp review before calling Exact.

Cathy H.

06/04/2021 12:00:00 SA

Exact Rooter & Plumbing did an excellent job for me! On time, very courteous, and wore booties in the house. Raul repaired a running toilet and put in a new sink faucet in no time at all, very reasonably priced. I then surprised him with another faucet I wanted installed in another bathroom, and no problem, got it done! I will definitely use this company again, without hesitation, highly recommend!

Jess D.

08/07/2017 12:00:00 SA

Outstanding service. Raul and his son Michael were honest, fair priced and timely. I will not call anyone else for my plumbing needs. 5 STARS!

Kevin K.

8/30/2017

Contacted Raul and he was willing to come the next morning as I called him around 6pm. He spent 15-20 mins on phone with me trying to correct the problem with my water heater and the steps worked so basically he told me how to fix the issue at no charge. Wow. He is great!

Jennifer G.

11/16/2014

We used this company a few days ago and Raul was great! He explained everything to us, he was friendly, he was efficient and only charged us $100. We had been quoted $3,000 (yes, you're reading that correctly) by another company. Don't waste your time calling anyone else, Raul came over within an hour of calling him and he had finished the job within an hour. 5 stars.

Tanya S.

9/26/2011

We had work done on our house in August and he did a great job, was on time and was very knowledgable . Prices were good and he took his time on home. Would call him again if we need any other work done.

Jk B.

8/18/2022

Fast, professional and customer oriented. Recommend if you need plumbing work done. We have used their services twice and we were pleased both times.

Gilbert C.

05/01/2023 12:00:00 SA

I see why these people have great reviews! Great service, quality work and very reasonable prices! Thank you for taking care of my plumbing issues!

Paul M.

07/03/2017 12:00:00 SA

Excellent service that returns phone calls quickly! Raul made sure that I was satisfied with the work and gave me a fair price on the parts that I needed to install

Tom W.

11/07/2017 12:00:00 SA

Raul is the best around. I've used his services a couple of times now and am always impressed. He shows up to the door in shoe guards which is very important to me and my wood floors. Very professional, timely and reasonably priced. No need to look any further!

Zack R.

06/10/2015 12:00:00 SA

I wish more business owners were like Raul. He showed up on time, gave me expert advice, and didn't try to charge for unnecessary services. He checked my water pressure and tried his best to clear a storm drain that was rooted through (other equipment is needed and he gave me good insight as to what to do next). This is a quality business and I will recommend them. Hopefully I don't need major plumbing services again, but if I do, Raul and Exact Rooter & Plumbing is who I will call.

David V.

11/14/2019

Raul is a very upfront and honest. Saved me thousands of dollars from another shady plumber that recommended I redo all my pipes. Raul came next day and unclogged the drain easily.

Dave R.

9/21/2017

Raul is awesome. He responded to my inquiry during off hours and promptly contacted me the following day. He was very accommodating and fit me in same day. I had a clogged drain in the master bath dual sink, and he was able to clear it at a great price. I would definitely recommend him to friends and family. Thanks buddy!

Edward F.

2/19/2019

We had a clogged kitchen line with a whole washer worth of water flooding the utility room. Almost went with a 'discounted' coupon in the Redlands Magazine of Values, but looked up who was the best Yelp reviewed plumber in Redlands and it turned out to be 'Exact.' Raúl, the owner, was timely, polite, and professional and gave me a quote that was cheaper than the coupon that I almost went with. I also thought it was nice that I was pretty clueless, but that he didn't try to take advantage. Would definitely recommend and will use again.

Char P.

8/21/2017

Amazing guys. I will recommend them to everyone. They came out when they said and where even early. They fixed my problem fast and I had water with in an hour of them coming out.

Debbie C.

09/06/2016 12:00:00 SA

Ever since I moved to Redlands I have used Raul for my house and rental houses and he has always been honest and reliable and more reasonably priced than any other plumbing service in the area. He will be honest with what it takes to get the job done even if it is not the most costly option. I would definitely recommend him to anyone who wants an honest opinion with regard to their plumbing needs

Alex C.

06/02/2011 12:00:00 SA

Pleased with Raul's service on two different occasions now. I would recommend to anyone.

First time I called Raul, I needed him to snake an exterior drain for me as well as check several sinks throughout a house I purchased and was a mess inside. Raul was very accommodating to my schedule and came out promptly. He was able to clear the drain from roots that had gotten into it as well as cleared some bathroom sinks and tubs that were not draining well. The price to clear the outside drain was $100 and the price to fix the leak under the kitchen sink was $65. I asked him to test out all the other bathrooms and see if they were draining well. He cleared those as well, but charged me $65 each drain for what I think was a typical snake. I wasn't too happy about that, but think it balanced out the price of the other repairs being reasonable. Price was $350.

Second time he came out was to increase water pressure in my home since we were noticing it was really low like in the 40's. I was going to do it myself, but since I don't have a pressure meter on hand and to save me the trouble of shopping for one, I just had him out to do it. He came out within 30 minutes of my call and was able to educate me on the range water pressure should be in (50-80) and why setting it at 80 might be bad bc it would be more wear and tear on the pipes and I'd be at risk for leaks in the walls. So we settled on 70. Showers are much better now. Price was $75.

Overall I'm happy with the service, however I'm used to paying a lot less for service bills. I would definitely make sure to ask how much for each repair bc my bathroom sinks while slow draining could've been unclogged by using some draino. Raul isn't very cheap, but I'm pleased with his professionalism and results.

Diane H.

01/04/2017 12:00:00 SA

Had a flooded house and Raul was there within the hour! He found the problem quickly as we did not know where the backup was coming from. Amazing prices, working with my insurance company and writing a receipt that is specific for what insurance needs. I appreciate your hard work, helping us we regain our water usage again, and especially your honesty and kindness.
With gratitude,
Diane Hartman

David D.

3/16/2022

Top notch family owned company. All the big names wanted to up sell. Not these guys. They were here right away and cleared my drain without the extra grief. Thank You.
I highly recommend.

Heidi O.

10/17/2012

Honestly, I never thought I would review a plumber and I really never thought the plumber would get 5 stars. But, this is much deserved!

I had an man out working on my air conditioning. In his attempt to fix my air, he had to put my pilot light out. So yesterday afternoon, we realize we have no hot water. We call the gas company. They can't get out until today and don't end up coming until 4:45ish. The gas guy tells us the water heater isn't venting and we need to call a plumber. My thought was: AT 5 O'CLOCK AT NIGHT? So I look on yelp (thanks Yelpers!) and found Raul. He was at my house by 5:30 and actually did the job and was done by 6:30. On top of that, the price was so reasonable. Very friendly and actually showed my sister what was wrong and that it was working correctly.

I would HIGHLY recommend him to anyone needing a plumber. Thank you so much, Raul, for the excellent service!

Sam K.

7/16/2018

Raul and son fixed my continually running toilet. He offered me various options, which potential outcomes so that I could make the best informed decision. They were fast, on-time, and efficient. I asked them to wear shoe covers, which they did to keep our carpets clean. Lastly, I was able to pay electronically using Chase Quickpay (Zelle).

OVERALL, HIGHLY RECOMMENDED!

Alvaro M.

10/04/2016 12:00:00 SA

I just want to say that this company is awesome. Very professional service. I was dealing with a clogged toilet that also caused back up on at all of the plumbing in the back of the house. I called Exact and he said that he would be at my house in 30 minutes in which he was. Raul was honest in diagnosing the issue but stated that he would do his best to resolve the problem in the most cost effective way. Raul was able to fix the issue and I am very happy with the service. If I have any further plumbing issues I will be contacting Exact.

Kevin R.

8/24/2016

Such fast service! Had a yard sprinkler pipe that burst and was leaking pretty bad. I called Raul around 9 am, pipe was fixed by 9:30 for a very fair price. Thank you so much!

Rosemary G.

2/29/2016

I am very happy with the service I received. They were able to get the kitchen sink unclogged with no additional work needed since my mom's home is pretty old, I was concerned with what he would have found to be the problem. They were very professional and nice. They got here right on our scheduled time. I'm very happy with their service. Thank you

Heri R.

02/04/2019 12:00:00 SA

Great, fast and honest plumber , Saved me lots of money, Highly recommend him , he came to my house to unclog a main drain pipe for which I was told by another plumber would be a very costly repair job.

Patty B.

10/06/2013 12:00:00 SA

Raul is fair with his prices and good with his work ethics. My plumbing stopped up the morning of my knee surgery and my daughter and I found Raul on Yelp. My daughter called him from the surgery center and told him our situation. He went to my house while I was in surgery. Eventually we found why I kept having the problem and now it is fixed and Raul is my go to plumber from now on. After having another plumber from Yucaipa before, I know that Raul is the best. I'm so glad that we found him on this site. Word of mouth can be the best or worst advertising that a business can have and it appears that Exact Plumbing has served his customers well.

Thanks Raul

Lauren P.

3/30/2015

Same day service, professional, and honest. Raul found that our 1960's pipes need to be replaced, that's exactly what we thought. His estimate was free and he even suggested an affordable company to use.

Emily H.

1/29/2020

Raul was very nice on the phone. He was able to squeeze in my appoint early in the morning when needed. We are having some issues with the water heater pilot light. He was able to fix it without replacing the entire unit. He was on time and professional. Something very important to me when dealing with plumbers. And we have tried a lot of plumbers with our rental business. This is a good company and I will be calling them again whenever we need to.

Sean N.

7/27/2017

Great customer service. At the house within an hour to handle two minor plumbing issues before we sold our house.

Heather B.

06/12/2018 12:00:00 SA

I have to join the other hundreds of reviews and say they are the best that I have worked with. I had a clog in my master bathroom tub and they came out extremely fast and cleared it in no time at all. The price was straight forward and very reasonable!!!

Melody G.

9/29/2014

We have been using Exact Rooter and Plumbing for a few years now and Raul is wonderful. He is quick, very reasonable and very knowledgeable. We have old plumbing in our house which needs TLC and Raul takes good care of house. When we first bought this house, we used random Roto Rooter plumbers who not only charged us sooooo much but also ruined part of our plumbing and caused a middle of the night flood! I only trust Raul from now on!

Christina R.

08/08/2014 12:00:00 SA

We called Raul about our broken water heater he was here in less than 30 mind he fixed the problem and educated us on some other issues we had. He was quick professional and on time. Price was affordable we will definetly call him again.

Juan C.

01/12/2023 12:00:00 SA

I requested a quote for a slow drain in both of my bathrooms, Raul the owner quoted me $100. The technician came, did one bathroom in 5 mins and then wanted to charge me another $100 for the second bathroom. I informed him that I was quoted $100 for both bathrooms, he replied No, it's $100 for each bathroom I got a hold of Raul and he stated that he was driving and misquoted me but will charge me $50 for the second bathroom. No thank you. This was very unprofessional, I will not refer him or be a repeat customer.

Raul,
Your Rep never went over the quote, you misquoted me and have owned up to it, you should've made good on your quote by honoring the $100 flat fee as stated in your text message instead of trying to get me for half the price. You would've had a life-long customer

Brett B.

12/10/2019 12:00:00 SA

I had the technician Raul come within 30 minutes of me calling and asking for help. He came in and fixed it in no time. Very quick response and got the job done. I'm very impressed!

Joel M.

8/20/2014

I had a clogged toilet. They were at my house in 20 minutes from the time I called, fixed the toilet, we're clean and courteous and it was only $75. I highly recommend this company.

David H.

05/03/2018 12:00:00 SA

Response time was about and hour and Raul replaced the water heater, which we had intended to do, at a reasonable price. Very clean and hard worker.

Bek m.

10/13/2017

I needed help with a water heater that would light but not stay lit. I called Exact Rooter & Plumbing and within an hour (from call to finish) my water heater was fixed. Really appreciate the fast service and good price.

Dan B.

05/10/2016 12:00:00 SA

WARNING!!!
I had a garbage disposal in a rental property that was leaking at the mount, between the flange and the sink. Other than this leak, the garbage disposal worked perfectly fine. I am very handy, just didn't have the time to fix this myself. After reading good reviews here, I called and spoke with Raul. I explained the situation and he quoted me $85 to re-mount the garbage disposal. A few days later, Raul arrived at the rental to make the repair. He notified me that the garbage disposal was broken and needed to be replaced. His quote was $225 for parts and labor. Based on his professional assessment of the garbage disposal, I approved the replacement. After the work was complete, Raul called me to receive payment over the phone. After giving him my payment info, I asked him what exactly broke on the unit. To my surprise, his response was I don't know, it was very dirty. I was confused so I reminded him that he told me the garbage disposal was broken and needed to be replaced before I asked some clarifying questions. Raul began to backpedal and had the following excuses:

- The mount seal was bad
- The mounting bracket may have been cracked, but I'm not sure
- The motor may have had a hairline fracture, but I can't be sure
- The unit was over 10 years old, these things don't last forever

My response:
-The mount seal was bad as we initially discussed, yes. This does not require the entire unit to be replaced.
-Do you know the mounting bracket was cracked or are you guessing?
-Another guess that the motor may have been cracked
- The house was renovated in 2013. At that time, a new kitchen was installed including a new sink and garbage disposal.

In the end, after an aggravating 10 minute phone call, Raul couldn't explain what they issue was that required me to replace the garbage disposal. Dissatisfied with our conversation and feeling like I had just been victimized, I immediately called my bank and initiated a claim. The bank agreed Raul had been deceptive. They told me they would need the old garbage disposal to be evaluated by a third party in order to finalize the claim process. I sent Raul a text, requesting he leave the old garbage disposal on site. At that point, Raul admitted he broke the original garbage disposal while trying to remove it for the agreed upon re-mount! I was beside myself and felt completely shocked as this was confirmation he had lied in order to steal from me! Raul issued me a full refund, at my request.

A few days later, Raul sent me a text, asking when he could go back to the house and get his garbage disposal! Unbelievably terrible experience with this plumber!

BEWARE!!!!!

Sophia K.

7/16/2010

Ive never had plumbing service done. Exact rooter was the first number that I found. I called, and had someone over the next morning. Raul was Great! NOT your typical plumber at all!!! Service was great, and QUick. I asked around for pricing after the fact, and turns out I got a great deal. Its great to know I wasnt ripped off considering I didnt even know better. I didnt even know he came out all the way from Redlands to Pomona to do such a simple job. Thanks!!!

Denise M.

11/26/2019

They were very professional and nice. Had shoe protectors on while walking through the house. Very informative, gave quotes on all the areas I asked about, very efficient. I will call them again for my plumbing issue.

Peter K.

12/24/2018

Raul wasn't the first plumber to call me, but his rate for pulling my toilet, power snake and reseating the toilet were much less than another plumber. He worked efficiently, and had everything working smoothly very quickly.

Jenny T.

2/15/2016

I called Raul to install an on/off valve on my gas pipe for my dryer. He was able to take out my older pipe which was very long, and install a shorter pipe along with the valve. Thank you so much for hooking up my dryer also. I called Raul specifically because of the 5 star reviews that he had previously. Now I'm adding my own. Thanks again!

The W.

04/08/2019 12:00:00 SA

I have used Exact Rooter and Plumbing three times for valve replacements and issues with our water heater. All three times, Raul responded quickly and was at my home in less than 2 hours! My go to plumber!

Amelio R.

03/03/2017 12:00:00 SA

Excellent job accomplished!! I was even offered an earlier arrival time! Really!!? All ya gotta do is honorable honest work, like he did, and no NEGOCIO de CHONGO!!! Only plumber I will use! Thanks Raul!!

Jennifer S.

3/26/2015

Wow, I was supposed to have a toilet installed by another company that never showed up so I got onto Yelp and found this company. They came out within thirty minutes of my phone call and they are awesome. We will be using them for our future plumbing needs. Give them a call because they are a great company. Very friendly and they care about their customers.

Richard C.

4/21/2018

I'm super careful and skeptical when hiring a plumber for work to be done on my home. They usually start off with a ridiculous visiting fee and then charge you absurd amounts to install or fix something. So when I read the reviews on Raul, I noticed everyone addressed him by his name, which is usually the best sign of someone leaving a lasting impression. When he came over to replace my toilet with a new American Standard Toilet Champion 4, Raul and his son did an excellent job, and were true professionals. He even told me what to expect when using this particular toilet. He knows his craft and it is obvious he's a perfectionist... which I like. I unequivocally recommend Raul's business, Exact Rooter & Plumbing, to anyone in need of an honest, hard working, and reasonably priced plumber. One of the few times Yelp didn't let me down. Many times people can pump up their fake recommendations, especially with restaurants.

Alicia M.

1/26/2021

Prices were great with some other quotes we got. Service was quick and on time. Work was completed in a timely manner.

Serena M.

10/17/2019

Was referred to Raul and requested his service to unclog my grandmother's clogged drain. He stated he would be there in 45 min and arrived on time! Knew exactly what he was doing and resolved the issue.This is after another company quoted us $2000 for work that was not necessary! Will definitely go back to Raul for service if needed and will recommend to everyone I know! Thank you for lifting a huge weight off my grandmother's shoulders Raul!!

Renee M.

05/12/2017 12:00:00 SA

Right from the start I will just say that Raul is my new plumber from now forward!!
I was having a drainage problem with the sink, toilet, and shower of my only bathroom. After reading his great on-line reviews, I called him while another plumbing company was literally still at my house!! I am a first-time home owner with no experience with this type of thing, but I felt that the first company's estimates and suggestions were unreasonable. Without talking smack about the other company, Raul gave me me great suggestions and confirmed my suspicions by telling me he charged $100.00 to snake a line ... the first company's charge was $342.00. Big difference.
The first company was unable to successfully pass the snake through the line. They completed their second visit after sending a camera through the pipes and telling me the picture went to black and the pipe just ends abruptly and they have no idea what is going on. Their recommendation was a 2-day job including: 1) creating new access point in front yard (one already existed...I showed it to them) 2) dig up a bunch of my plants 3) dig a huge ground hole in the front yard 4) get heavy equipment to come in and probe around until they found something. Estimate: $3,300.00 plus repairs of findings. I told them a second opinion was in order.
Raul came over that afternoon and snaked the line (finding no obstruction) out to the street. The drain, however, did not clear. He changed the drill tip to a larger size and did it again. He was able to pass the snake through two different access points a total of 5 times with no problem, but the line was not clearing. His recommendation was to hydro jet (which clears the excess gunk from the sides of the pipes with high pressure water) for a cost of $500.00. (Rescue Rooters charge for hydro jet was $800.00, but not recommended by them). I was concerned about spending $500.00 for something that may not work, and knowing that, Raul called me that evening to assure me that it was the next best step. The hydro jet guy, George, showed up the next morning right on schedule. Raul had already told him everything he needed to know to do the job--great communication!! He started the job and Raul showed up ...unexpectedly. He wanted to observe the process and make sure it was a success. It was!! The line cleared in about 20 minutes. A camera was sent down the pipe and they showed me the length of the pipes out to the main city pipe - all cleaned out!! Total price: $600.00 versus $3,742.00 plus repairs from the other company. Wow!!
Raul is a super nice guy (so was George!) He knows his stuff and his prices are very reasonable. He gave his best effort to the first, simplest resolution, so I felt ok moving on to something more expensive and involved. He had great communication with his associates and personally followed up to be sure things were right. Highly recommended!!

Amy H.

1/29/2020

Go with EXACT PLUMBING!!! Best, cheapest, professional company I've ever hired! We bought an older home recently and of course had a plumbing issue! My husband worked all day trying to fix. I read all the glowing reviews for Exact Plumbing, and decided to call. They came out this morning. They were early but called to make sure it was okay first. Two young men came and talked to husband on phone about what he had done the day before. They went to work immediately! Had to access the vent on the roof and less than 2 hours later, FIXED! Only charged $200!! Best experience ever! Thank you so much!! I will recommend you to anyone needing plumbing work!

John L.

8/17/2011

Called these guys after hours to see if they could come out the next day. My toilet had been leaking for a few days. Tried replacing the tubing myself and hadn't worked.

Raul couldn't give me any specific answers over the phone but seemed very helpful and honest. He called me back a few minutes later and asked me if I wanted him to come over to give a free estimate.

He quickly diagnosed the problem and fixed it in less than 20 minutes. He quoted me a total price cheaper than what some other's quoted for their hourly price. No after hours extra charge.

Albeit this is the first time I've worked with a plumber but I would definitely call him back.

Mmmeat E.

04/11/2022 12:00:00 SA

Had a clogged main line last night and these guys were out here at 8am the next day fixing it. Very professional, reliable, honest and affordable. Just a quick phone call, spoke in Layman's terms, no gimmicks or runaround quotes. We'll definitely call them again for any further needs.

Mike G.

10/05/2020 12:00:00 SA

Fantastic experience. They completed the job quickly and professionally, and for the price we agreed on, even though a bit more work was required than we had expected. The guys who came out were friendly and professional, and used appropriate COVID-19 safety measures (face mask, distancing, etc.). We definitely recommend them!

Minh T.

08/02/2012 12:00:00 SA

Found Raul on YELP. Gave him a call & he came within 30 minutes to fix a toilet. Turned out to be a relatively easy fix so he just charged me a $35 service charge and took care of the problem right away. I am very pleased with how quickly he came and that he had shoe covers. :)

David E.

10/15/2015

Very friendly and professional. Raul came out quickly and replaced my water heater in no time. He even helped move a shelf to provide better access. Everything was cleaned up! His price seemed fair. I will definitely use him again!

Randy N.

5/31/2015

It is business owners like Raul that prove the concepts of building success based on core values and solid business principles. Reeling from an estimate of over $7000 from one of the big roto rooter plumbing repair companies, I searched for a reputable company that could give me a second opinion. Exact Rooter and Plumbing came up on Yelp and I gave Raul a call. He was very busy (good sign), but recognized the urgency of my situation and promised to do what he could to accommodate me. True to his word, he called and arrived that afternoon. His professionalism instilled a high level of confidence. Raul snaked the main line and was able to clear the pipes and restore drainage to normal. He confirmed that replacement of the main pipe was absolutely *not* necessary (contrary to previous company's findings) and gave me a money back guarantee for a period of time following his repair, saving me thousands of dollars. Raul is honest, professional and I highly recommend him.

Gilbert V.

05/11/2013 12:00:00 SA

Hi my name is Gilbert.
Raul was professional, courteous, honest and I really liked the way he carried himself.
I would recommend Raul to anyone needing plumbing services.
He came and unplugged my toilet blockage very professionally and was a fair rate.
He even came during what you would call after hours.

Highly recommended.

Luke A.

11/19/2022

I intended to review these guys the first time they took care of me in short notice with a kitchen drain clogged beyond anything I could take care of on my own. They were fast, professional, and very reasonably priced. And when it clogged again a few months later, they handled it free of charge because it was within the warranty window, and we never had a problem since.

The next time I needed them, we woke up to a geyser shouting out of our water pressure regulator, which had apparently worn out. Once again, they took quick care of me right away with a price that I was presently surprised by.

Bottom line, they're a family owned business that's kind, knowledgeable, professional, and the first call I would make when facing problems with plumbing.

Rick G.

02/01/2014 12:00:00 SA

Raul was great. He was available same day and did a great job. He was honest and didn't try to mislead me to what the actual problem was. I would definitely recommend his service to anyone. Also very polite and respectful while getting the job done. That goes a long way for me.

Julie L.

11/06/2021 12:00:00 SA

I highly recommend Exact Rooter & Plumbing. I've had the occasion, like this morning, to use them for various plumbing needs and they are very responsive, show up on time, they do an excellent job and they are super nice and very respectful. They are my go-to plumbing company. Thank you Raul!!

Silver P.

02/04/2020 12:00:00 SA

I've hired this company a few times. They were good in the past but my recent experience leaves me ill towards them and want to warn others. Get a second opinion from another plumber if this company won't do work until a restoration company makes the area safe. It'll save you thousands of dollars.

Tiffany S.

7/28/2022

Requested a quote for fixing a kitchen faucet leak. Replied saying they needed to see in person to give quote. Showed up and gave me options but then charged $50 for less than 4 minutes of their time. I was never told up front that I would be charged $50. I was under the impression that it was a free quote. Sent a message to owner Raul D. about not appreciating this poor notice. Have not heard back yet.

Amy S.

12/17/2019

Saturday we discovered a leak. We called our home warranty company who provided a company that could not come until Monday. We need emergency services. The company never contacted us with a time. I looked the company on yelp and they had 1.5 stars. I read the reviews and said, Oh hell no. I saw exact had 5 stars and all reviews I read were good. I called them. They came out & checked the meter which did not detect a leak. They thought it was a leak from the roof that was coming from the water heater exhaust. The referred us to PRC a restoration company who did discover it was a pin hole leak and the meter definitely was not registering it. We have Pex tube plumbing. I called them back out around 7:00pm and they came right out. They did an amazing job. Stopped the leak and the restoration company they referred to are doing a good job as well. I can't thank them enough. It was not their fault they could not originally find the leak as the meter was not even registering it. I highly recommend this company. Great customer service.

Denise S.

03/12/2015 12:00:00 SA

We bought a new garbage disposal but we couldn't install it ourselves. We called a few places but Exact was the fastest, least expensive plumber we found. They did a great job, and guaranteed their work.

Kevin H.

08/05/2017 12:00:00 SA

These guys are AMAZING!!! We needed our drain cleaned, and we called at 7:30 in the morning. We got voice mail and left a message. Not even 10 minutes later, Raul returned our call, and said we would be next after his current job. 20 minutes later, he's at the house. That's service!! He gave us a fair price and did a thorough job. I will definitely use them again.

Jerry C.

3/17/2019

Main line on my home was plugged, so I called Raul (Exact Plumbing). He arrived promptly and though it took some effort to cut through all the roots causing the stoppage, he punched through and life was good again. Raul was thorough, polite & professional. He provides quality service and is refreshingly reasonable. That's all I ask.

Rubi A.

12/18/2018

I had a clog in the main sewer line and gave them a call based on the Yelp reviews. I made the right choice they were at my place within the next hour and were able to get the job done. Raul and his son did an awesome job and also gave me tips on preventing the clog from happening again. I would definately recommend their service to anyone in need if plumbing.

David B.

1/21/2017

I'm going to keep this short and simple. I was quoted one price. He showed up and charged me less. That means he is honest and doesn't try to get you for things you don't need. I'll be using them for all of my plumbing needs from now on.

Kendra S.

12/02/2017 12:00:00 SA

Raul (owner) picked up the phone, immediate response and familiar with the problem, next day appointment (Saturday), Communicated as promised prior to appointment, Price as agreed.

Would use again
Would recommend

Christopher B.

6/14/2019

Raul with Exact Rooter is a champ, easy going and very customer friendly. Exact Rooter & Plumbing was at the job in less than an hour and had the drains running clear in no time. Price was very reasonable and took care of business quickly. Thanks Raul!
Chris Bayer
ABCEE IT LLC

Kathy L.

07/09/2013 12:00:00 SA

Our water heater would not light and it was a hot summer Sunday. We called Exact and Raul was at our house in 15 minutes! Unfortunately we needed a part that could only be order online but Raul made 100% sure what the issue was so we would order the right part. He also showed us how to take apart the parts and put it back together so we wouldn't have to call him out again. Also, he did not overcharge us for a last minute weekend call. We will definitely be calling him again for future fixes.

Randi H.

11/29/2019

Very dependable and reasonably priced services. They explain everything they are doing and why it needs to be done. Highly recommend them to people needing any amount of work done.

Randall C.

10/05/2018 12:00:00 SA

WOW...I called Raul at 7:15 and he was here by 7:45...had my line cleaned out by 8:15...Totally professional and a very personable man...I would highly recommend the services of Exact plumbing...

Jam A.

10/24/2012

Called and asked for Raul because most of the reviews are about this guy. Yelp does work!!!!
We are extremely pleased with Mr. Raul's work and honesty. He was here within 30 minutes and did only what was necessary.
We will definitely recommend Raul! Great Job!

Sharon C.

09/12/2019 12:00:00 SA

Had a leaky faucet and a dripping water valve for the toilet.

Exact came out as promised. I had already purchased a new faucet and they installed it for me.

I would definitely recommended.

Prices are reasonable, too!

Diana H.

12/21/2020

we had a faucet leak over the weekend and Raul was booked all weekend, so we scheduled for him to come out at 8am Monday. i left my phone on silent and completely not aware of the time until 10am but he was very forgiving when i called him back and he promised to come out in between appointments. Raul arrived around noon on the same day, examined the leak and advised faucet replacement, then gave us the option to either have him replace it on another day when we've picked out a new faucet, or we can run out to Home Depot to grab one while he removes our existing faucet so we can get it replaced same day. we chose the latter. Raul was done uninstalling before my husband came back, so he waited patiently in his car while doing some paperwork, and did not charge extra. During the installation he was careful with our new faucet, basically his work wasn't sloppy and that's a big deal for us. This job shows us he is honest, hard working and diligent. we will definitely use him again!

John H.

6/15/2017

Amazing! I had called several other plumbers , and they never fixed the situation. Raul came , and quickly fixed everything! Leaking sink, plugged shower, slow flushing toilet . One plumber had told me that I needed a new faucet. Another one told me that I needed to tear out my stone shower!

Anthony E.

10/23/2020

Needed to have the sewer main cleared - we discovered the problem early evening. Raul came out early the next day and got the job done for a very reasonable price. He and his crew came masked and followed covid protocol. Exact Rooter is everything we value in a home town plumbing company - local, professional, courteous, prompt and their prices won't have you calling around all day for quotes. There are other companies in town that we used to call but they have lost our trust over the years. So happy to have found Exact Rooter!

Debbie S.

01/12/2022 12:00:00 SA

We had a faucet that was leaking and heard it was probably the cartridge. My husband went to Loews and bought one. He installed it then went to errands, came back to find water on the floor. He called a plumber whom said he would call back and never did.
I found Exact Rooter and Plumbing on Yelp and because they had good good reviews I decided to call them. Rebeun came out the next day even arrived early. He did a great job, was professional and friendly . We will call this company again.

Oralia S.

4/23/2022

Husband left out of town, and of course as soon as he leaves my kitchen sink begins to leak. Ugh (sad face) I reached out to Exact on Friday afternoon, and they were here first thing Saturday! They explained step by step what the issues were and took care of it. They also had some recommendation. I will definitely will be calling them back to install filtration system in the near future! THANK YOU SO MUCH!!!
My Plumbers from now on.

Karry H.

4/28/2020

Raul replied promptly to a request for quote. An appointment was scheduled within 1 hour. Raul and son arrived on time, wearing protective gears (mask and shoe coverings). Raul was able to diagnose the problem and fix the clogged drain in a timely manner. He is knowledgeable and professional. I would recommend this business.

Victoria C.

3/27/2018

When we needed a gas valve put in for a new range, after such excellent service with our plumbing problem Exact Rooter was the first name we thought of. Once again, Raul did not disappoint. He got here in half the time, finished the job in minutes, charged a reasonable price and guaranteed his work for a year. I highly recommend him to everyone.

Curtis L.

10/31/2020

Company did a great job. Messaged when he was on his way and arrived early. Work was done quickly with no surprise costs.

E. O.

3/19/2014

Can't believe I haven't reviewed Raul before now - We've used Raul for 2 jobs in which he was significantly less expensive than the other guys on town. He also came out and did a FREE consult for us when we suspected we had a shower leak even though he knew he wouldn't be completing these repairs himself (would require a contractor to complete). He has always been on time and again, always much less expensive than the other guys. Every time someone says they have to call a plumber I tell them to call Raul.

M M.

9/14/2018

Best plumber I've used! This is including myself renting a snake from Home Depot and using 3 other plumbers in the Redlands area, Raul is one of the best.

I purchased a flip home 2 years ago and lets just say the pipes have been through a lot.

Plumber 1 - Insisted on Hydro Jetting the line or replacing all together, which would have been expensive considering I'm on a solid foundation.

Plumber 2 - Wanted to use a camera snake, then Hydro Jet. The camera suggestion was a money grab considering it's only effective with a main lines. He just tried to con me for an additional $300.00.

Plumber 3 - Did not know how to operate an automatic snake. He kinked the snake line, accelerated the drive despite having a kink, the result was a flailing snake line that wiped into my water heater, spare fridge, and washing machine. Disregard the fact that much torque from a metal snake line could have seriously injured someone.

And lastly, I nearly amputated my hand operating an automatic snake with NO experience.. All this in 2 years of ownership.

Thank you Raul and Michael. I will be back for all my plumbing needs and recommend you to everyone I can.

Kim B.

10/29/2015

Raul provides professional, honest service. I called Exact Rooter & Plumbing based on Yelp reviews I read. I'm really glad I did. Because I usually like to fix things myself, I researched on line to try to figure out the problem. I was 99% sure what needed to be done but figured it would take me a few hours since I'd have to go find, then buy the parts, and then replace them IF I even had the right tools. Raul quoted me the cost on the phone, set up an appointment with a 30 min window (8:30-9)...not like some places that tell you 8-12 then arrive at 11:45 after you've been waiting around and wasting the day! He even called at 7:45 and said he could be there in 20 minutes (early!) if that was okay! Of course!!!! What service provider ever shows up early?????When he arrived, he confirmed my diagnosis was correct and replaced the tank intake fill valve on the toilet...in less than 15 minutes! And, he didn't leave any mess. The best part was he stuck to the quote, no hidden fees or add-ons. I highly recommend this plumber as he is honest, efficient, friendly and professional!

Marie G.

06/08/2015 12:00:00 SA

Great service! He arrived the same day, was fast and efficient and unclogged three drains for a great price. I am very happy with the service and would recommend to anyone. Thanks.

M E.

03/06/2020 12:00:00 SA

This father & sons company was awesome! Fast response to inquiries, polite and professional service, thorough, and reasonable pricing. I would definitely use them again! Thank you guys, I appreciate it!!!!

Karen M.

5/13/2016

I called and Raul and his son were out within a couple of hours, with a heads up call when they were 20 minutes out. I explained what was going on, (our kitchen sink was backed up), and gave some details over the phone and he said it sounded like it would be about $100, which seems to be the going rate.When they came out they wore booties inside, were very polite and got right to the job. They needed to cut out and replace a piece of pipe, so the estimate went up by $15, which I OK'd before they did it. The work was swift and I asked them for a quote on another job, which he was very honest with and they were out within 45 minutes. AND the clog is guaranteed for 30 days, so I am confident and happy with the job!

Julie C.

4/14/2022

Quick reply and good price. They were able to come within 24 hours of my call and did a great job replacing our old water heater.

Douglas P.

7/21/2015

Raul and son....friendly and tenacious tackling a difficult clog at pre- agreed upon fair price...same day service... What more can you ask ?

Amy N.

02/07/2014 12:00:00 SA

Do not use this service. I called because I was having trouble with the water running constantly after flush. When I called, I spoke with Raul. He asked to call me back, as he was finishing a job. I said ok. He called me back within 30 minutes. Upon explaining to him what the problem was, he told me, It sounds like the tank, which I thought was a little strange. What could be wrong with the tank?? So after giving me a quote of $100 and taking my address, he said he would be here in 15 minutes. He came and as soon as he looked at the toilet, he said, Oh, it's a Mansfield? Yeah, these are terrible. He turned the water back on (from me having turned it off) and proceeded to flush the toilet. He stated that he could redo the entire tank for $125. I asked him what was wrong. He said the flapper isn't working. I asked why. He said the flush valve is broken. He repeated again that to replace the entire tank (which is the flush valve and ball/cock kit) would cost $125. I told him I would have to talk this over with my family, and as soon as I finished the word 'family,' he was already down the stairs telling me to have a nice day. He didn't even bother turning the water back off, since it was still running.

He knew his answer was not explanatory enough to justify me spending $125. For what? Because this flush valve is just broken? I want to know how it broke, why am I having to replace the ENTIRE system, as opposed to just buying a new flush valve. Also, why'd the price go up in 15 minutes? This was all shady. No thanks.

Try to do these things yourself, if possible. If not, try #1 Sons. I heard better things about them.

Ernie M.

1/27/2023

Been using Raul for years, and always comes through. Lost hot water last night, texted him at 7:30am, and had a guy here by 9am and fixed the issue. Very professional and cost is has always been very reasonable! Highly recommend them to all my friends.

Redwood J.

9/28/2020

We called Exact Rooter & Plumbing after another company installed a water heater that was giving us hot water with sputtering and air in the line. Raul responded quickly and solved the issue for us. Thank you!

Connie S.

04/09/2018 12:00:00 SA

Called Raul regarding my kitchen sink being backed up. Said he would be here 30 minutes to one hour. Showed up 30 minutes later gave me the pricing and quickly went to work. Job was done in less than half an hour. Very nice and professional man. Would definitely recommend to others and definitely would call him again in future if any work is necessary.

R W.

1/23/2021

Called last night for a quote and time frame to change out a toilet. Was able to be out the very next day early in the morning. Very prompt, friendly and did a wonderful job. Even did a little 'extra' to help out with our uneven floor. Will definitely use again for more plumbing jobs around the house !!!

5 Stars well deserved.

Marc G.

08/09/2022 12:00:00 SA

We have used them for both a rooting job and replacing a hot water heater. Both jobs went smooth, quick, and the prices were reasonable.

Michael O.

3/25/2023

I used Yelp to inquire estimates regarding a leaky shower faucet. After some extremely high estimates, and some no replies, I went with Exact Rooter & Plumbing. I set up the appointment through Yelp messaging and received updates via text regarding their arrival time. I'm very satisfied with their service and will be using them again. The only thing to add is when using a debit/credit card there is a 4% charge. No big deal since it was only 8 bucks in my case.

Jessica H.

09/05/2018 12:00:00 SA

Raul was professional and timely in coming. I was having water coming into the house and didn't know what is from. I called, Raul came an hour later, and he was able to diagnose and fix the problem quickly. The price was reasonable also. His professionalism and competency made my hectic morning much more bearable. I will definitely be calling in the future.

Vanessa R.

04/10/2013 12:00:00 SA

I've used Raul twice now and have been very pleased with his service. I would highly recommend him. Both times I used Raul he was able to be at our house within an hour of my calling. He was professional and courteous and was able to diagnose and fix the problem. His prices are very reasonable and there were no hidden costs, the cost for him to complete the work was exactly what he quoted me over the phone. I'm pleased to have found a reliable and trustworthy plumber and will definitely use him in the future.

Mario B.

12/02/2019 12:00:00 SA

Excellent service. Raul and his son gave me an excellent quote and replaced my old mix-it shower handle with an easy delta handle. I would highly recommend them!

Ross T.

5/31/2017

Raul came over right away. He was courteous and professional. It is so refreshing to find someone who is a trustworthy professional. He installed two faucets quickly and neatly. His fee for the job was very reasonable. Calling him for your plumbing needs is worry and hassle free.

Frank A.

7/17/2020

I used Raul several years ago when I was purchasing a home and was wondering about its plumbing. He scoped the line and used a camera to confirm the lines were in good shape. Extremely professional and efficient.

Today I called Raul for a clog I had in my bathroom sinks (both sinks share the same main drain). It was a tricky job but he showed up, handled the issue, and even gave me the option to save money and remove the sink trap myself. Very transparent and professional. He and his son work hard and provide good service without any nonsense. I highly recommend Exact Rooter and Plumbing for all your plumbing needs. He is honest, clean and will not try to give you a Redlands price as I've experienced with other companies (overpricing you because you live in Redlands $$$).

All the stars!

Coleen A.

2/18/2015

I just got off the phone with this company and I have to say I'm very pleased. As a female calling in regards to our home he did not disregard me or try to take advantage of me. He was honest and gave me options on how to handle my situation. I will be using this company in the future!

Garrett N.

06/06/2020 12:00:00 SA

Raul at Exact Rooter & Plumbing is awesome. I have been using him for about 5 or 6 years now. He has saved me through a few clogged drains, a leak at the mother-in-law's, and has installed a clean out for me, since my home didn't have them to start.

After he came out today, I realized I had never written a review for him. Today he came out to fix a problem that I had Ballards come out to fix TWICE. Even after 2 back-to-back trips they couldn't fix it. They were able to take my money just fine though, then tell me I had to pay again if I wanted them to come back out and actually fix the problem they never fixed to begin with.

Oh yeah, he came out today with about 40 minutes notice on a Saturday morning. Save yourselves the trouble, stick with Raul. It doesn't get better! I recommended him to my mom, so you know he is good, haha.

M. K.

02/10/2019 12:00:00 SA

Mike K
Redlands, CA

Raul is the best. Arrived promptly (and quickly) was able to take care of our drain problem for very reasonable price. Also gave knowledgeable and honest answers concerning another issue as well. Very professional. No BS. Highly Recommend!

Sam S.

09/05/2018 12:00:00 SA

Raul was clear on the cost, let me show him what I thought was the problem and where to start. I understood the risk of NOT finding the obstruction , and he took care of the difficult , distant clog quickly. Pleasant and appreciative. Will use Raul again if needed on other properties.

Abigail L.

08/01/2016 12:00:00 SA

I had company over and by the end of the day I had 2 clogged toilets. I came on yelp to find a plumber. I saw Exact Rooter & Plumbing high ratings and decided to give them a call. Raul answered and told me he would be here in 20 minutes, and yes he was. He gave me a price and explained to me what he was going to do. The price was very reasonable, no hidden fees, no bs! He got the bathrooms unclogged in less then an hour.

Raul was very professional, very courteous and I didn't feel like he was taking advantage of my situation. I definitely recommend him. if i could give him and his company more then 5 stars I would.

Sondra H.

10/25/2016

I woke up this morning to find a severely clogged sink drain. I called Raul at Exact Plumbing and Rooter and he was able to schedule me in quickly and was here in about an hour. He and his son soon got my drain working perfectly for a very reasonable price. This is my second excellent experience with this company. Raul is very professional and even more important, very honest. I highly recommend him. I know he will be my go-to man for plumbing for many years to come!

Jon M.

3/26/2019

I found them through Yelp, and all the reviewers are right. We originally called another company, who charged more than double, and didn't fix the problem! Exact Rooter came and immediately fixed the problem. We will always call Exact Rooter first. Thank you!

Frank F.

10/16/2017

My regular plumber was busy today so I called Raul from Exact Rooter; based on some great yelp reviews, to fix some items at a small apartment in San Bernardino. He showed up within the hour, had the potentially big problem fixed and a smaller problem fixed within minutes!! He is efficient and knowledgeable and business like; a great find. I put him on speed dial. Like that college player who goes down with a knee injury and loses his starting position, Raul might have earned himself the starting job. NICE JOB!!

Anthony R.

6/23/2011

Best Service Technician I've ever done business with!

I discovered that my water heater was leaking from the bottom. I knew this was bad news, so I started looking for a plumber. I would have done it myself, as I like to do most of my own repairs, but I had a feeling that some of the pipes/lines weren't done to code previously.

Home Depot wanted to charge me $1,500 for the install, and it was a General Electric brand water heater. No bueno! I called around, and most everyone had the same range of $1,100...until I spoke with Raul from Exact Rooter. He was under a grand and I got a really good, honest feeling from him. He explained why his costs were lower than others, and the way he likes to do things. Then we set up an appointment for the next morning.

The morning of the appointment for service, Raul calls me about an hour before and re-confirms our appointment. He arrived to my house about 15 minutes early, ready to get to work. The install went extremely well. He's very knowledgeable in his craft and is willing to explain everything he is doing to you...which is good for me, because I like to learn how to do things. He's very polite, and extremely professional. Even my dog liked him!

Even though I enjoy doing most repairs myself, I will DEFINITELY be keeping his number on hand. Because I'll know I'm not getting ripped off (which is a big reason I like to do stuff myself), and because I know he'll do it right! Thanks Raul!

Colleen B.

04/03/2022 12:00:00 SA

Steve put in our new bathroom faucet and he was fast and friendly.

Lisa S.

6/25/2017

Didnt have an appoinent and Raul made the time to get me scheduled in to replace my hot water heater.

Honest price, repairs only what needs to be repaired does not try to find extra things to charge for prompt at getting to the house and very efficient and friendly, also educates on what to look for in the future and the warranty for the work we had done on our HOT WATER HEATER. Thanks Raul. We highly recommend you and would call you back any time.

Frank C.

10/16/2017

Same day repair. Fast repair. Clean professional repair. Gave me slightly better price than competitors.

Justin W.

01/10/2020 12:00:00 SA

Raul provided top notch service. Convenient as well - quick responses, easy scheduling. Can't say enough good things. Loved his attention to detail - even the shoe protectors he wore inside my house left everything spotless.

So I had multiple issues in my home:
-Cracked water valve for the toilet
-Clogged bathroom faucet head
-Clogged kitchen sink in a main unit
-Clogged bathroom and kitchen sink in a separate secondary unit
-Jammed Garbage disposal

Raul came by same day and fixed everything quickly with a transparent breakdown of his pricing. Everything worked perfectly when he was done, and he gave me a 30 day warranty on his services.

Turns out my garbage disposal wasn't jammed but rather the motor burned out. He offered to replace it, and I asked for some time to shop around for a better price. He very professionally not only explained his pricing and told me I could call him back at any time, but also graciously warned me that without replacement my garbage disposal would clog my drain again soon and even gave me a hex key to manually turn my garbage disposal to unclog it. Two days later it clogged as he predicted and the hex key worked beautifully to unclog it. By this point I had received other estimates and discovered Raul's pricing was by far the cheapest, ~$60 cheaper than other licensed plumbing services, ~$100 cheaper than replacement by home depot (for the exact same garbage disposal, same warranty!). So I called Raul again and he was at my house within 20 minutes - the garbage disposal was replaced without issue. He has a customer for life.

Terry S.

12/27/2016

The father-son team who run the business were professional and thorough in all aspects of their work. The came on time got to work quickly and were clean. I was VERY happy with the job and highly recommend them! FIVE STARS!

Sally L.

3/26/2016

Called Raul at 1100 on a Saturday. He was at my home in 45 minutes to snake two drains. The drain in my shower had been periodically backing up and I had 2 different plumbers from my home home warranty company out prior. They were unable to snake, told me I needed hydro jetting and a camera.
Well Raul and his son had both drains snaked in 45 minutes! Great service! Will be using again to replace a valve in the same shower with a stripped seat.
Exact is now my go to plumber! Friendly, curteous, and professional!

Chris C.

3/30/2016

Called Raul to take care of the plumbing on a bathroom remodel. Very responsive and professional. Absolutely great work at a very reasonable price. We'll use Raul again for all of our plumbing needs. I highly recommend Exact Rooter & Plumbing.

Diane C.

08/08/2017 12:00:00 SA

We had an urgent plumbing problem this morning with both toilets and shower backing up. Called Raul. Returned my call within minutes, and was able to fit me in and be here within an hour or so. They cleared a a sewer main clog quickly and now we have two working bathrooms again! All for a very reasonable price. Appreciated his professionalism, expertise and quick response. Would highly recommend Exact Rooter & Plumbing!

Patricia R.

9/15/2018

Fast and great service!! Our drain had been clogged for a week. We used our own drain cleaner machine, rented a 100 ft drain cleaner from Home Depot and weren't able to clean it out. We had called one company before calling Exact Rooter and they were estimating to arrive between 4-6pm. Came across this company and decided to call them because all of the great reviews they had. The man who answered was very helpful even referred me to another plumber because I wasn't sure if we had a septic tank or connected to the city and he didn't want to just take my money. I was able to get clarification with our plumbing, called him back and told me his son would be arriving by 12. Sure enough he was here a few minutes before and took care of the problem. Very please with their service and honesty. Will definitely be calling him back if we have same issue again and recommend them.

Jacqueline G.

12/02/2022 12:00:00 SA

I called them for a cleanout at 8am and they were at my home by 915 and resolved within 30 min. Best service ever and very reasonably priced. I will keep their number on hand for the future.

Miguel T.

06/01/2020 12:00:00 SA

I put out calls for a water heater late late afternoon and Raul was willing to make the house call to asses the situation with the most reasonable price. He came and attempted to fix the problem before coming to the understanding that the unit would need to be replaced. He gave us a quote and returned early the next morning to finish the job. He had given us a quote where he would potentially lose money but honored his word. He is my go to from now on and I suggest you at least give him a try as he is courteous, honest, capable, and extremely reasonable in price. Highly recommended.
Would like to add another recommendation, Raul installed my disposal quickly and w/in a few days time. Was even willing to come out in a Saturday. He's done several jobs for us now and will continue to be our go to as long as we are in California. Thumbs up!

Jasmine W.

3/25/2017

I just called to request an estimate on a repipe and Raul informed me he doesn't have that service. He referred me to a company that a majority of his clients used. If we have any plumbing issues in the future (God forbid) I definitely know who to call. It's a bummer he doesn't repipe homes, Raul seemed like a great person to work with.

Brian S.

6/20/2018

I only used Raul for a quote but I'm glad I did. He showed up when he was said he would and he saved me a couple hundred dollars by advising to contact a sprinkler company for the issues I was having. Honesty goes a long way so I appreciate Raul not trying to gouge me in an area where I am clueless. Thanks again man!

Randy M.

7/23/2014

I have used a lot of Plumbers in Redlands but I have found the right one in Exact.
He does great work at a fair price and it doesn't get any better than that.
He has been to my house three times. Twice it was later in the evening or on a weekend and I paid his regular fair rate.
It is nice to find someone I can trust.

Brieanna N.

03/01/2021 12:00:00 SA

My water heater had a huge leak, I called him that day and within an hour he was out at my house. I couldn't believe how fast and professional he was. We ended up having to replace the water heater and he quoted me on the spot and stuck to that amount even though he had to add some extra copper piping. I highly recommend him to anyone. I will definitely be using him again for any of my plumbing needs! An awesome job all the way around!

Ron H.

2/20/2018

Raul was very professional, even wearing shoe covers. All appointments were kept and all work completed on time. He was very responsive to Yelp messages. I would call on him again.

Cristin E.

07/06/2021 12:00:00 SA

We woke up with a slight leak on 4th of July morning. Exact was able to get here to fix it as soon as possible. I loved that they called ahead of time. Once arrived Abdullah and Alonzo were very friendly, professional and got things done in a timely manner. They even educated us on somethings and that was very helpful. I would definitely recommend to friends and family and will definitely consider using them in the future if needed.

marta m.

12/06/2017 12:00:00 SA

Raul is a consummate professional. I've used his services at least four times (unfortunately) for our old house's plumbing problems. He always arrives within the hour and resolves the problem. He's a nice guy too.

Dustin O.

10/10/2013 12:00:00 SA

Great service and fair price. I walked with Raul to help find a good way to snake a clogged sewer drain. We went on the roof, around the house, and inside the house in attempt to find a good entry for the snake to clear the clogged drain. He thought he would have to remove the toilet as a last resort (costs an extra $100). However, Raul was patient and very conscious not to do extra, unnecessary work. We eventually found the sewer clean out and he was able to snake the line from there. Even though it took some extra time and work to find the clean out, he was fair and charged the standard price to clear the clogged line.

Ryan B.

7/26/2013

I was trying to be the typical know-it-all male and fix my leaky toilet connection by myself. Next thing I know, I've twisted something the wrong way and my bathroom is flooding! So getting over my ego, I stumbled upon this gem of a plumbing service. Raul, the owner, came over within the hour and had my problem fixed in no time at all! He was really friendly & courteous, talking me through what he was doing and making small talk along the way. His pricing was more than fair, much better then I expected especially considering this was an emergency call. So instead of waiting on an appointment with my water turned off for fear of flooding my bathroom, I'm a 100% satisfied customer, now with a working toilet! Can't recommend this plumbing service enough!

Ed S.

3/15/2018

Raul responded promptly and was helpful and easy to deal with. Nice to have personal service. Raul did a great job and was honest in his assessment. He replaced the water heater timely and the cost was fair. Great job and trustworthy.

Elyzabeth G.

10/21/2016

Raul responded quickly and was absolutely professional and thorough. His pricing is competitive and he has the utmost integrity. Will be a permanent customer.

michelle w.

11/17/2011

Fast, affordable, and friendly.

I found Exact online and called them after reading some of these great reviews.

We had water coming from inside a wall and damaging our flooring. Raul quickly found the leak and repaired it. I liked Raul so much that when we needed a plumber to snake a drain, deciding who to call was a no-brainer.

Raul is super friendly and a pleasure to deal with. He really takes time to explain your issue in layman's terms so you really understand exactly what's going on in your pipes.

I highly recommend Exact Rooter & Plumbing.

Rachael P.

03/01/2014 12:00:00 SA

We have had Raul out twice now for some plumbing issues (separate issues). Clearing out drains, removing roots from lines. He is always available right away and responds with a smile and friendly service. His prices are extremely fair and even better than others we've had. He will definitely be our go to plumber from now on. Most people in our neighborhood use him and I can see why!

Ed D.

06/09/2023 12:00:00 SA

Raul contacted me almost immediately AFTER business hours after I left a work order for a broken sink pipe request via Yelp. He responded courteously and was upfront with questions I had. He was able to schedule an eval for the next morning. His plumber, Steven, arrived on time and was courteous. He communicated the process of the repair clearly. His workmanship was excellent, tested the integrity of his work when he was done, and cleaned up his work area well. The cost of the repair was reasonable and within the range of estimates of other vendors but quick response time and excellent customer service made the difference. Potential customers should bare in mind his coverage area when expecting scheduling. Excellent work, Steven. May your small business continue to thrive, Raul.

Maria T.

9/21/2018

That's twice now I have clogged my drain and Raul showed up even earlier than he said he could. Excellent service deserves 5 stars!!

Matthew E.

4/18/2020

Raul saved the day! I had a mail line stoppage that a plumber from my home warranty was not able to clear due to the improper equipment. I wasted my day off waiting for their attempt and was left with no time and still a clogged drain. I called Raul at Exact and he said he could help and arrived within 20 minutes!!! He cleared the stoppage and was done within an hour of my call. He provided everything I needed to get reimbursed from the warranty company. Was fair and knowledgeable and gained my trust for all my future needs. Thanks again Raul!

Susan M.

12/22/2009

Exact Rooting & Plumbing was the absolute best experience I've ever had with a professional plumber and they totally changed my mind about trying to do all my plumbing myself. He was professional, prompt and quoted me set prices over the phone before he ever came out. When I needed an unusual part, he put in the extra effort and time to find it a a lower price so that he could pass that along to me because he knew I was on a budget. He did two faucets and one P-trap for me and did it all for less than I was expecting. Great experience all around!

Adriana G.

1/24/2019

Great service! I highly recommend Raul! He was here promptly and did a great job! Great service at a great price.

Steven S.

11/28/2016

As a handyman myself, I truly appreciate quality, and professionalism. I had a Thanksgiving plumbing nightmare that was beyond my scope. I called and they got out to my house within a couple of hours from when I called. I was quoted an extremely reasonable price and they fixed the problem quickly holding to the quote. There were no surprise changes or any Up Selling. They were so good that now when I need to refer a plumber in the area to my clients, they are at the top of my list and my first call. Awesome job!

Chris L.

1/19/2021

I've used Raul and Exact Rooter & Plumbing previously for a clogged sink and sewer backup at my rental property in Loma Linda in 2019. This past weekend I was trying to replace the inside components for one of the toilets at the property. It's something that I've done before but this time I ran into an issue as one of the 3 screws that attaches the tank to the toilet bowl was frozen up. Knowing how fragile toilets can be, I decided that I needed a professional to assist. I went on Yelp and started calling plumbers to see if they were available to come on a Saturday but the ones I called weren't able to come to the property until Monday or even Wednesday. That wouldn't work as today was the last day I was going to be in town. I needed a solution today. That's when I remembered Exact Rooter & Plumbing and I had Raul's number saved in my mobile phone.

I gave Raul a call, to which he picked up promptly and I described to him my toilet dilemma. He quoted me a fair price over the phone and said that he'd send his son over in the next hour. Score! Michael arrived and found that the screw/nut were stuck and needed to be cut. These were tools that I did not have available. Once cut/removed, he proceeded to finish the install of the Fluidmaster toilet kit that I had purchased at Lowe's. Thirty minutes later he cleaned up the area, wrote up the bill, which I signed for, then provided my credit card and he was out the door! Mission accomplished! =)

I want to thank Raul and Michael at Exact Rooter & Plumbing for helping this owner/landlord fix the toilet at my rental property. I am very thankful they were able to come out promptly to resolve the issue the same day and it didn't cost me an arm and a leg. I highly recommend this family-owned business and will continue to use them in the future.

Michele L.

11/18/2020

Called this morning about a clogged drain at 8:15 they were here by 11. Very friendly, quick and polite.

Natalie M.

12/17/2020

Called me back immediately and came out same day. Nice gentlemen. Easily diagnosed my problem.

Nathaniel C.

11/13/2016

Came over to check hot water pressure and fixed things up for a very reasonable price.

Deb K.

02/03/2023 12:00:00 SA

We wanted to swap out our shower faucet due to issues with it providing consistent hot water. We reached out to a few companies and Raul and another company seemed to be the most knowledgeable but only Raul remained responsive. He explained what our options were and the cost and we were quickly scheduled for the next business day.

Our tech Steven was prompt and very friendly and was able to install the new set up without major issues. There was a hiccup when a chrome smitty plate was initially installed but our new faucet is brushed nickel. Steven called the warehouse and confirmed a plate in brushed nickel was available so he was able to pick it up and install that one instead. I asked for everything to be centered but the lever isn't centered but I'm unsure if it's the plate issue or since our tile had already been cut, there wasn't much that could've been done.

Raul did follow-up the next day to see how everything went and was made aware of the lever not being centered. He did try to find another smitty plate that would be big enough and in brushed nickel to reinstall free of charge, but unfortunately, it doesn't seem like one exists.

Overall, service was great and at a reasonable price so we'd likely be using his services in the future. Definitely worth reaching out for a quote for plumbing issues.

Barbara S.

01/02/2012 12:00:00 SA

Our experience with Exact Rooter and Plumbing was very positive.
Raul showed up within 45 minutes of our initial call, right when he said he would. He was professional, dressed in uniform, and fixed our problem promptly after evaluating the possible causes. He demonstrated great plumbing knowledge and even took the time to explain to us what was happening with our pipes, and what some possible options are. I didn't do a lot of calling around because I liked his professionalism over the phone right away, but his prices seemed reasonable for the amount of work involved, and they were clearly set prices that he wasn't making up on the spot. He also guarantees his work for 30 days. Raul went above and beyond to provide good service and I won't hesitate to call him for our plumbing needs in the future.

Neil R.

4/16/2021

They showed up on time replaced some gas valves that were leaking. Put in a new water heater, and he gave me a fair price. If I needed anymore repairs I would call these guys first.

Sophie L.

7/23/2019

First time booking/sending inquiries via Yelp for any kind of service, but glad I did! Raul was super quick to respond and came by in under 20 minutes. He was friendly and fixed our toilet handle quickly and effectively and made sure the other parts of the toilet was working well too. Takes cc and charged a reasonable amount. Would definitely recommend and would use again!

Kristina P.

6/29/2017

Fast and friendly service! My go-to plumbers. Honest and reliable. These guys are fantastic! And affordable

Melissa C.

12/08/2022 12:00:00 SA

Great service. My water heater died and they were able to come out the next day to give an estimate. After considering my options, I called them back the same day of the estimate and they were able to come back that evening to install the water heater. I was so happy to only be without hot water for a day. The guys were friendly, professional, and I felt like they didn't try to sell me on things I didn't need.

Scott G.

4/18/2016

Incredible service. Consider this: I spoke with Raul at 9:42am on a Monday morning about a clogged shower drain. Within 1 hour he had made it to the property, snaked the drain, and removed the clog. His rate was extremely competitive and I am a very happy customer. Raul at Exact Rooter and Plumbing is definitely the plumbing superhero of the Inland Empire.

Rod L.

12/15/2017

Reached out to Exact Rooter & Plumbing via Yelp's tool for an inspection on Friday 12/15. There was some back and forth using Yelp's message system which I thought was inefficient. Instead, called up Exact and got Raul. Within 2 hours, both Raul and his son made it to my parents' house.

Granted I had another company come out the day prior and they did some work using a snake, but they couldn't get it fixed and suggested additional work I wasn't sure was necessary. When Raul came, he was upfront that most of the time it's just a clean-out using his tools and determination. Sure when enough, what could've been at $2k+ job for another Redlands company, Raul was able to make it happen. Raul was prompt and my mom said his son was very courteous. Kudos in my book to go along with cost.

While I still like to get 2nd and maybe 3rd opinions, Exact will definitely be considered for future jobs.

Reniah G.

06/04/2019 12:00:00 SA

We used exact rooter rooter when our kitchen disposal went out. I called and he was here within 30 minutes! Life saver when you have 4 kids and are constantly washing dishes and NEED your garbage disposal!!! Highly recommend this company & will use them again for all our future plumbing needs.

Lorrie D.

1/15/2020

I called for some advice and rather than encourage me to have him come out, Raul took a few minutes to listen to my problem and gave me a great suggestion which will allow me to finish my project on my own.
I will definitely keep him on my go to list with future plumbing problems. Sounds like he is someone you can trust and not only there to take your money.
Thank you

Stacey S.

6/18/2014

If you need plumbing done call Raul!!!! I have a rental house in Redlands and the tenants told me the plumbing wasn't working. I was terrified it was something major or that someone would take advantage of my lack of plumbing knowledge. He was very nice on the phone and was able to go to the house when the tenant got off work. He was very prompt, nice and professional. He snaked my main line for $100 and pulled all of the tree roots that had grown into the plumbing out. I will be using him for every pluming issue I have. If you need a plumber look no further! This is the place to call!

TC K.

06/06/2018 12:00:00 SA

I had a a leak from the ceiling of my master bedroom which is located upstairs. I thought it was due to a leaky roof.
When one of the roofers suggested that it might be due to a plumbing issue since there had been no rain, I called several plumbers. Raul took the time to listen and told me to try shutting of the main water supply. He said that should stop the dripping.
Sure enough, it stopped- which confirmed to him that planing was the issue and not the roof.
He suggested an emergency restoration company to tear down, clean up and dry the damaged structure.
He even offered to contact them for me.
I got a call within 10 minutes from the company and they were at my house within an hour. The project manager and Raul were in touch the whole time and Raul times it so he could stop by and fix the problem as soon as they were finished so we could have water.
It was after 4:00pm when he came and he stayed about 3 hours fixing the problem. He fixed the leak and talked to through what COULD happen since the house is old enough for things to start breaking down.
He communicated with our insurance adjuster quickly so we could get reimbursed for the diagnostic portion of the bill.
A stand up guy who will go the extra mile.
Two big thumbs up!!

Marlie B.

7/13/2012

I used Exact Rooter for a second time and again I found great service with a great price. I referred Raul to my parents and they had a great experience too. Raul is professional and honest.

Leigh M.

9/23/2015

Exceptional! I've never had a faster response in 30 years. Problem solved at a very reasonable price!

JT M.

06/03/2010 12:00:00 SA

Great service! The plumber who came out, Raul, also the owner, was professional and knowledgeable and he extended our gas pipe line from our laundry room to our kitchen with minimal tear on our wall like he promised. He also cleaned up after himself...He came by and gave me a free estimate and good price for the job at hand...another plumbing company wanted to charge me $150 to come out and do an estimate!!! Overall, great service and reasonable pricing...

Cathy S.

11/14/2019

Thank you to Exact for fixing our regulator and shut off valve! The job was professionally completed and arrived when they said they would and I appreciate that in a company. I would definitely have them work on our plumbing issues again!

Allesa S.

03/01/2023 12:00:00 SA

Have utilized Raul and his team for over 7 years on any plumbing needs on rentals in Mentone. We are out of state and have always appreciated his prompt response, fair analysis, and phone communication with pictures and video when needed. He offers excellent communication, quick service times, reliable work, and fair pricing. We wouldn't even think of calling anyone else!

Keith N.

5/16/2022

Both of our toilets clogged up at once, very suddenly. When I used an efficient plunger to clear them, all it did was push the water up into our tub and showers. They came out very quickly, and did an outstanding job of clearing our main drain from the house to the street. They said there device would reach 150 feet. Most homes are a lot closer to the street than that. I knew they would clear the entire drain. The last time this was done, a simple auger was used. It only lasted a short while. Exact Rooter used a serious rooting device with rotating blades. It was cleared completely and quickly. I am confident our house drain will not clog again. Very fast, very professional, and at a good price. Especially since I called late Saturday morning!

Robert D.

3/20/2018

Called and talked to Raul at 7:20 am and was pulling up to the house at the scheduled time. Replaced dead water heater and was gone in less than 2 hours. Very, very happy, very professional and courteous. Will definitely call them again when I have a plumbing problem.

Doug M.

9/16/2022

This is my second time using Exact Router and Plumbing. The first time they replaced a 75 gallon water heater about two years ago, and today they cleared my sewer line. In both cases Exact quickly responded to my calls, was on time, was professional, courteous. and friendly, and they solved my plumbing problems for a reasonable price. I highly recommend them if you have a plumbing problem.

Rob R.

08/05/2019 12:00:00 SA

Called Raul today when one of my rental units had a clogged kitchen sink. He immediately answered and was very attentive and friendly. He had me text over the address. He had a couple jobs in front of me but was able to text me that he was on his way in less than two hours. When he arrived he assessed the situation and ended up snaking about 75 feet of cast iron drain pipe under the sink. Price was very reasonable, service was great and I will definitely be using him again.

Chad T.

2/18/2016

You can trust this guy.

Being a first time homeowner in a new city, I've been through some difficulties trying to find solid people to do solid work, and for some reason, especially when it comes to plumbers.

I've had other plumbers charge me RIDICULOUS amounts of money to bring a camera out to show me roots in my main line, and try to use fear tactics to get me to sign up for some huge jobs that while obviously beneficial to the plumbing system, are not necessary. Said plumbers will insist that these jobs are vital, or you know, your pipes will explode and your whole front yard will become a hybrid sewer sinkhole monstrosity, or you need to gut your whole house and replace everything or you and your family will die a horrible agonizing death from breathing mold! NOOOOOO!

Raul has become my go to. I've had him out 3 or 4 times to do some routine snake work and replace a seal. He tells you whats what. No nonsense. You call him, he answers or promptly calls back. He shows up when he says he will and he fixes your problem and hits the road. It should always be that simple, but unfortunately in my experience it is not.

Lance S.

10/03/2013 12:00:00 SA

Called Exact Rooter & Plumbing for a leak under kitchen sink. Raul said he'd be to the house within the hour. Shows up at the house within 30 min. Diagnoses the problem quotes me $150(quoted by another plumber $550)and fixes the problem. Very friendly, polite and knowledgeable about his trait. Very very highly recommend Exact Rooter & plumbing. Will not be disappointed!!! Thanks Raul!!!

Daniel N.

08/11/2023 12:00:00 SA

Offered a good quote, performed the work in a timely manner no issues. Would use again

Peter D.

4/28/2011

Great service!
Raul was quick, efficient and courteous. No hidden costs, everything was discussed up front. The price was very reasonable too. Have him coming out tomorrow for another issue and again the price was presented up front so that there's no confusion later. Would certainly recommend this company to anyone looking for a prompt/urgent plumbing repair task and who doesn't want to get fleeced.

Trina G.

02/09/2016 12:00:00 SA

We called today for our free estimate to get our toilet flange replaced. Raul returned our call promptly and was at our house within 30 minutes. He was very nice and respectful. His fee was about 55 percent less than what we had been quoted with big mikes plumbing. After he was finished with the repair he cleaned up after himself. I will definitely recommend this plumbing company to all my friends and family. As a home owner We will be calling them for all of our future plumbing needs.

William S.

1/16/2017

This is a great family owned business and a pillar of the community!!! I love these guys-

Meaghan B.

11/18/2014

Exact Rooter and Plumbing did amazing work for us just this morning-- Raul was right on time, very friendly, and fixed my bathroom sink with a simple fix, when I had been expecting to replace the whole system. AND, he was kind enough to take a look at another sink for me as well. I thought he would just give me another appointment time to fix the second problem, but he fixed it on the spot, pipe replacement and all. SO much less time than me, wandering around a home improvement store, asking for help!!!
Thank you, Raul, and thank you Exact Rooter and Plumbing! I will be a walking commercial for your business!!

Vanessa H.

4/29/2019

Super fast service and great price! Quick to respond to my messages and was able to come by the next morning which was a ! Definitely recommend Raul for all plumbing needs! Thanks again for your awesome service!

**UPDATE- Just did business again with Exact Rooter & Plumbing and they exceeded our expectations! Arrived within 20 minutes of our request and handled everything perfectly! Thanks again!!!

Donna B.

3/20/2017

Excellent service from Raul.....
He came out right away when I called him...
He was very professional and polite...
I would definitely recommend him to anyone....
Also he's prices seemed very fair ....

Jose G.

02/12/2019 12:00:00 SA

Raul was at the other day to snake the main drain at our house. He showed up right on time, took care of it and was on his way in a very professional manner. I had called a few different plumber, and he was about $30-$70 less.

Tiffany R.

07/08/2019 12:00:00 SA

We have been customers of Raul and his son for years. They are very hard working and honest. Every time he comes out to our home he's always very professional. The lastest time he was here was due to a busted grey water pipe from our kitchen. We had a ton of damage and he diagnosed and fixed it right away. I refer him to everyone i know. I highly recommend and will continue to do business with them.

Robert P.

9/20/2014

Seriously. Fast, friendly service. I've used his service at home and at my business. Couldn't be happier with him or the results. Thank you!!

Heidi P.

05/08/2018 12:00:00 SA

Finally, a great, and honest plumber. I can't enough good things about Raul. I've used him several times and each time was a 5 star experience. The first time he came over; he diagnosed the sink and fixed it properly. The next time, he fixed the drains and we couldn't be happier. He's knowledgeable, and he responds quickly. His prices are reasonable. He's genuine, and very intelligent. Nothing encourages more business than good service, and he's amazing. I won't use anyone else. If you aren't using Raul, then you are paying too much and not using the best plumber. Thanks again Raul. See you soon!!

Jim B.

10/25/2014

Man I love like Yelp. I checked it to find a local rooter guy as my plumbing was all backed up and found Raul at Exact Rooter and Plumbing. He was a nice guy, prompt, professional, left no mess, and charged $50.00 less than he quoted me on the phone.
(How often does that happen?) I'm keeping his number for all my plumbing needs and highly recommend him!

Leslie C.

11/20/2015

We just got back from vacation to an over flowing drain pipe in the front of our house. We called Raul and he was at our house in less than an hour and cleared the pipe in no time. Quick and honest. We will definitely use his services again!

Kim T.

3/13/2015

I was having a problem with my main line pipe. I found Raul on yelp and decided to call him. He came out within 2 hours. He was very professional and fixed my problem within 45 min. His pricing was great and I would highly recommend him to others for any plumbing problem

Sandra S.

6/22/2020

This is my go to guy. I think his prices are low but don't tell him that! The most important thing is that I trust him. I have worked with him for years and I can recommend him highly .

Jayaram C.

01/05/2020 12:00:00 SA

Raul did a great job! I had a leaky bathtub faucet that I tried to replace but was very stubborn to remove. Raul was prompt in his communication and arrival at my house at the discussed time. He was professional , even providing a detailed receipt with warranty that I did not expect and took care of the provlem! I didn't get any quotes with anyone else but I felt that his price was at least somewhat competitive and I was willing to pay a higher price to deal with a professional like him. Will keep him in mind for any future repairs.

Robert C.

9/28/2018

Quick service same day quality work friendly staff. Bought a new Faucet for the kitchen Raul removed the old and replace with the new one looks great very good work, trustworthy.

Juan G.

01/06/2016 12:00:00 SA

I messaged Raul regarding my washing machine not draining correctly, the drain pipe would overflow. He was able to call me in a few hours where I explained to him the issue. I had previously tried chemical liquids and a snake to no luck trying to fix the problem myself. We had a set appointment and he arrived right on time. He was able to fix the problem quickly at a reasonable cost.

Britney C.

4/22/2014

I have no clue how much it would have been with another plumber but he was fast and had no hassle. He unclogged my toilet and fixed my dryer vent toilet. I mean it was pricy for me but like i said i didnt have time to lookk for another one

Michelle J.

4/14/2016

Called the company around 4pm today and Raul fixed our leak at the garage shut off valve promptly! It's now 5:30pm and he's gone and finished! Quick service to Verdemont/North San Bernardino where we live. Great price. Honest company! Thank you!!!! ****Highly Recommeneded****

Leslie R.

4/27/2016

I had a leak under my kitchen sink that filled the under cabinet with water. I researched local plumbers and called Raul with Exact Rooter and Plumbing because of the good reviews on Yelp. Raul came in 30 minutes. He had his son, Stephen, with him as well. It was nice to see a father son partnership in the business. Both Raul and Stephen were very professional and friendly. They repaired the leak easily and knew what they were doing. I felt confident in and comfortable with their knowledge and expertise. They were very conscientious about keeping the house clean during and after repairs and wearing foot booties when entering the house. Raul also gave me advise on additional issues I was concerned about and I will definitely have them back to repair the less immediate problems that we have. Thank you, Raul and Stephen!

Alexandra C.

2/18/2023

Yesterday when I arrived home, I was greeted by a leaking water heater all over the garage. I reached out to a couple of plumbing companies for quotes and Exact Rooter & Plumbing was quick to respond with a quote and availability. They even offered to come out immediately, however, I didn't respond in time. I contacted Raul and scheduled an appointment for the following day. The crew provided me with an update of when they were in route. They replaced our old water heater and shipped away the old. Overall, we are extremely satisfied with the work that was provided! If you have any plumbing needs, I recommend this company!

Steve P.

07/09/2022 12:00:00 SA

I was impressed with the prompt service, the polite professionalism, and the fair cost of repairs when I had this family owned business replace a shower valve at my place. They offered me two repair options and helped me evaluate the pros and cons of each option. They accepted my decision and did an expert job for me. I'm keeping this company's info on my phone for future reference and I recommend them to you with no reservations or hesitation.

Lisa C.

08/03/2017 12:00:00 SA

Great service. Responded to message/quote within 10 mins and showed up within an hour. Fixed problem within 30 mins and had a fair price. I'll use Exact Rooter and Plumbing again and recommend them to family and friends.

Margaret W.

12/12/2020 12:00:00 SA

Got the job done quickly and recommended a good tree guy to take out tree that had caused problems.

Coral Cay Kid C.

10/25/2019

Raul (owner) was fantastic. I texted him last night and he was able to come fix our outside spigot today at two. He was professional and fixed everything in no time. His price was more than fair and the results were better than expected. We've never needed a plumber before, but Exact Rooter is the first on our list from now on. Thanks Raul!

Kathy L.

7/17/2020

I know the job wasn't complicated but still extremely impressive on such short notice on a Friday. Owner and his apprentice (son) came out and it was done and done. I also love the fact that the next generation is being given valuable training and good work ethics. Reasonable rates too. Will call them again.

Curt T.

12/27/2021

We had a thoroughly clogged toilet. Exact Plumbing returned our call within minutes, gave me an estimate over the phone, and showed up about 30 minutes later.
They unclogged the toilet within minutes, and they charged us less because it turned out to be simpler than expected.
And here's the thing: they could have gone through a more complicated process in order to charge the full estimate, and I never would have known the difference...BUT THEY DIDN'T! Honesty is sometimes hard to find in the business world, but the guys from Exact Plumbing were very honest. They were also clean, polite, explained the reason they were doing what they did, and respected our property.
I am very happy to give Exact Plumbing a 5-star rating, and I will certainly call them for any future plumbing needs!

Gen D.

8/30/2016

Excellent work!! We had Exact Plumbing come out 3x to our home in the last 1 year and 1/2 and every time Raul is prompt and reliable. He's honest with his work and cost. Definitely will be passing on his name and number to anybody who needs work done.

Emma P.

6/16/2016

It's late afternoon, the water in our bathtubs and showers is rising. None of the toilets flush. So we call Exact Rooter and Plumbing. They come out but are unable to clear the blockage. But we pay them $200. Now we're waiting for Roto-Rooter, who we should have called in the first place.

Robert S.

11/16/2020

Good experience working with Raul. He was very responsive when I called and was willing to come out to Riverside which is outside his area. I thought I had to replace my 75 gallon water heater which would have cost me over $2000, and he was able to fix it for $380. Very happy with his service and honesty. I will be recommending him to friends and family.