HTA Plumbing & Mechanical

If I could give zero stars I would. HORRIBLE service...Hired them for plumbing issues at my company. They came in, worked and said they fixed the problem. Two days later same issues. Came out again and fixed it. A couple days later same issues. Additionally, they nickel and dime you. My jaw about hit the floor when we got the bill. They charged us two hours for online research looking for a part. I find that very hard to believe. Needless to say we will not be using them again.

We recently moved to a new home in Carson City and needed a plumber. Pete arrived in his well-stocked van. He had a friendly, can-do attitude, and can put his finger directly on the problems from a brief description and had correct the solution in short order, in and out in no time. He has a pleasant demeaner during the project and cleans up like he was never there. I will certainly use HTA Plumbing & Mechanical the next time I need plumbing work.

We had a sink clog. They came to clear it. They failed and blamed it on a small part they said was faulty. They told us they would charge to go buy the part and it was easy to install and we should do it ourselves. No sweat we are handy and appreciated the honesty to not waste money. So we took our old part to Ferguson plumbing supply and they said it wasn't broken. We bought a new one anyway because we trusted hta. Replacing the part didn't work so we called them and said that wasn't the problem can you come and snake it to completion this time. Since most plumbers stand behind clog clearing we had them come back and they charged us another $200 plus the extra party they mistakenly had us buy. We wanted them to plumb a whole bathroom remodel but their quote was exactly double 3 different other quotes. I believe this company is money hungry and don't actually care about serving customers. We will never call them again and warning you. I don't usually comment on yelp but was just horrified at the lack of professionalism. Thank you.

Brad came out to replace hose faucets for my washing machine.  He did an excellent job. HTA has done other jobs for me in the past and I have been very pleased. I appreciated Kylie scheduling a first morning appointment for me with Brad.  This is the only company I will call for plumbing work.

This company is the most honest company I have ever hired. Bea, who answers the phone, is an angel. My water heater was failing fast and needed to be replaced ASAP. I had a list of 10 companies to call. They each asked for my serial number and then gave me a quote well over $1,000. For me, this was the last straw in a string of horrible life events this year. I dried my tears and called HTA, the last company on my list.

Bea, who answered the phone, asked for my serial number just like all the others. She told me it was my lucky day because it was still under warranty. Not one other company told me that. Because of the warranty, I only had to pay for installation and they were there within 2 hours. I am so grateful to that wonderful company and to Bea ad Dwight. I wish I could give them 10 stars!!!

First of, let me start by saying I'd give HTA a ZERO STAR rating if I could. I hired this company to fix the pilot going out on my water heater.  The technician was able to turn on the pilot and keep it on within the first 5 minutes of his visit. I paid $110 for that service with no problem. Not 24 hours later,  it went out again and they wanted to charge me an additional $110.  I was told by Kylee, they would come out and the additional services would be placed on the same ticket.  That of course was not the case.  Instead of being honest, they made me wait, with babies at home all day long.   When I called them back they told me to find someone else to do the job instead of being up front.  I immediately escalated the issue with the office manager Bea, who was argumentative and unwilling to listen to my concerns as a customer. I then asked to speak to the owner and he personally would not respond.  The following day, the owner (coward) had Bea call me and inform me that he has nothing to say and to find someone else.  I mentioned I would write review on yelp and in which Bea replied go ahead and do so and disconnects the call.
I understand that I was paying for a service, but I did not agree to pay for an incomplete job and horrendous customer service.  Needless to say I will never use them again, and will be a walking billboard making sure residents in this city know who NOT to consider for their plumbing needs.

We were referred by two friends. Two Kohler push-button flush toilets were installed 4 years ago during the remodel. The one in the master bath had a slow leak. Pono arrived for the job. Said these were different than other toilets. Wax ring installed improperly. He replaced that and the flange and put everything back together. Did a nice job on the caulking at the base, and cleanup. Pono is efficient, professional and respectful. Thanks for the excellent work. We are adding HTA to our referral list.

Great service , the leak was behind a bedroom wall ! Milo came went into the crawl space and spotted the leak right away .... he told me the it was from the aquatherm unit ...the vibrations had loosened the hose type valve . He recommended a cap from Home Depot ($2.49) incl tax!  to make sure it didn't happen again . He looked up the part and left it to me if I wanted to do it . He showed me what to do and said it would save me quite a lot if I got it.

HTA Plumbing has always been great! They are always on top of it. They have saved me several times. Last year they replaced a heating coil in a condo rental of mine. They were very diligent about ordering the coil and replacing it as soon it came in. I recently called them because my tenant thought they saw a leak again and they were out there immediately. Brad the technician checked over everything and he couldn't find anything wrong. He called and explained everything he did in detail and spent quality time with my tenants reassuring them that the heating was fine. They are very honest and Bea is amazing!!!

HTA has been our plumber for 20 years.  We have had major upgrades as well as heater replacement and Reverse Osmosis units and have never had anything but the most professional service.  The employees are knowledgeable and courteous which makes a huge difference.  I have never felt pressured to buy.  I will keep using HTA as long as they are around!

I asked them to silicone the inside of a glass shower. Easy enough for trained professionals, I assumed.

Within one month the lining was peeling off and they made every excuse as to why it wasn't their fault. They refused to make it right despite the failure of their work and/or the product they provided.

I can't recommend them at all.

Called these guys up to originally fix my fire sprinklers because they have the license to do so. After dealing with a plumber from a different company the day before who was hustling the crap out of me with an outrageous quote, it was relieving to hear that these guys charge by the hour. So because their guys get paid hourly, i didn't have to worry about an outrageous final bill like those commission plumbers like to throw out. They charge $110 per hour of work done. The first guy Ryan, who specializes in fire sprinklers, was nice and informed me that it wasn't my fire sprinklers but that he would prep the space for an actual plumber, that way i could get the most out of the hour that he was there. He scheduled a plumber to come by the next morning. So Richard (the second plumber) comes in, asks me if i have a ladder and a tarp that he can use. Um... aren't YOU supposed to have those things? Ryan brought all his supplies.  Why didn't you? Then when Richard gives me my final bill, he shot out a high number. When i questioned him, he said he charges for drive time to get to my house from the store. I've never heard of that before. When i called the company originally i specifically asked (samantha) about pricing. She never mentioned that i would be charged for drive time. Thats absurd. You have to drive to get to any job. My job doesn't pay me the time it takes to drive there. Anyways, the 4 stars is for the fact that Samantha recovered by waiving this supposed drive time fee. I know Richard mentioned he had been new to the company and he's never worked for a company that pays them hourly. So i don't want to give a bad rating because of the new guy. Samantha was very nice and helpful. Ryan was great. Richard- meh. I could definitely tell he came from a commission company and was used to gouging people. He charged me $80 for parts, which i thought was kinda hiked. The 3x3x2 pipe they replaced sells for around $10. The pipe couplers aren't more then $5 a piece. I would definitely use them again. As long as i don't get Richard again.

You guys rock! Thank you for getting the main line cleared at my place. The tech was great and the service fast. Thank you

HTA came within two days of calling and fixed a leaky faucet cheaper than I had been quoted for by other companies. Their customer service agent scheduling the appointment work around my hectic schedule. The technician was professional and quick. I am glad I went with HTA.

Rude people in the office! They cost too much for the unprofessional service they provide.

They stop the immediate problem but ignore and damage done. Very costly experience in the end.

Had an emergency issue that of course happened after business hours. They not only got there within an hour, but also had it fixed very quickly. 5 star service with very good and competitive prices. Request Ryan if he is working.  I told him my issues over the phone and he knew what was wrong with it before he even got to my house.

My water heater decided to explode about a month after the warranty expired.   Somehow it felt extra annoying to replace the heater with exactly the same unit again, so I started looking into tankless water heaters.

I called a few companies for rough quotes, and the prices for a tankless water heater were coming in between $4-$6k including install.  Some companies refused to give prices over the phone and insisted on a $59 service charge to come out to give an estimate.  At those prices I guess we were sticking with a regular tank!

At that point we ran into our neighbours who told us they used HTA plumbing to install a tankless heater and for a great price (in their case, $2500 all in).  We decided to call HTA and scheduled an appointment for an estimate.  They sent someone out the very next day.

The person who actually came was Howard, the owner.  Howard was very friendly and willing to answer all our questions.  Between the neighbour's recommendation and our interaction with him we decided to go ahead and book our installation (although in between his visit and our installation were a number of phone calls where we didn't get a call back and had to follow-up with the office staff so you need to be persistent and patient through this part).  They came the very next day after we scheduled the install at 7:00am.  Note you will need to pay 50% right then and the rest after the job is finished.  They do a cash discount, but you would need to pay with actual cash (not cheques).

Two guys worked all day (until 5pm), and at the end of it we had a new gas line put in (upgrade from 1/2 to 3/4, new hot water pipes, the new tank, permit fees and old tank removed - good riddance!)  So far the heater is working great.

For the price and quality of installation delivered, I'd give these guys 5 stars.  But be prepared that the followup and office interaction isn't perfect (acceptable to me for what I got.)