Samantha T.

05/01/2021 12:00:00 SA

Exact Leak Detection was called to my mother's house to fix a leak. Hector was on time, and if there is such a thing, a gentleman plumber. Using their leak detection system, Hector was able to quickly find the leak, give an honest estimate, and fix the leak in UNDER TWO HOURS!! Highly recommend!

Hank C.

4/24/2021

These guys are great. Right now, This is my second time using them. I had a leak two months ago and hired someone else to detect the leak. That company supposedly located the leak using some sort of device but stated that they were unsure and must break the wall to find the exact location and could not give me an estimate for the repair. I decided to get a second opinion with Exact Leak. They came and identified the leak right away and gave me an estimate. They were very good.

Now - I have another leak, and obviously, I have Exact Leak doing my repair. The owner, Rick, scheduled me in right away for next day. They repaired the leak and show me the damaged pipe. After finishing, the identified another leak around the same area and fixed that too. The customer service is great and I really appreciate them showing and fixing the 2nd leak. Jose and Abran were friendly, professional and informative. It probably save me money because they were already here. It is relief that I hire them to fix my leaks. It would be frustrating and tiring to call them back if they did not identify the 2nd leak.

Ruth E.

06/08/2021 12:00:00 SA

Responsive, courteous and knowledgeable. Replaced pipe above water heater with good quality copper piping. The old pipe had sprung a leak and flooded the garage with hot water. Completed work in a timely manner. Advised replacing a pressure valve which was measuring twice the amount to avoid a major leak within my house. Aaron the technician was highly skilled and extremely helpful. I would highly recommend.
Ruth and Peter Eastham
San Clemente CA

Randi B.

6/29/2014

This company is great! They responded to our issue immediately and they were so professional. They worked really well with my home owners insurance, I didnt have to do much they handled everything. They came out the same day to diagnose the poblem and the next day with a crew to dig up and replace my main line. The were very fast and worked hard to make sure when they were done nothing looked out of place. When they were done I could not tell that the had just dug up my front yard. They made extra efforts to not damage any surrounding walkways or the garage floor even tho they had to dig under it. They were also so kind! We were really stressed out at first but they were really good about explaining the process and really did a fantastic job! Thank you Rick and your son for your amazing work!

Staci B.

01/12/2022 12:00:00 SA

I had Exact Leak Detection out because of leak in my garage didn't even know were from. The technician Aaron was able to find it quickly and fix it for me in reasonable amount of time. What I really like was he was able to tell be WHAT he was doing. He treated me respect which is good because I pay the bills. I have been super happy with the job he did, I will use them again and refer them.

Phillip S.

12/26/2013

I recommend this company!

After three plumbing companies failed to find the leak in my home, I decided to call my insurance company. They recommended Exact Leak Detection. A field supervisor and his assistant arrived at my door in a little over an hour. They performed tests with equipment I had not seen performed by the previous plumbers. They detected that there was an intermittent leak going on in the footing of my garage wall. After finding the leak he explained that in order to ensure that was the only leak going on, he would perform further tests throughout the plumbing system. I felt very comfortable and they made me feel at ease. The field supervisor had two plumbing technicians arrive at my home within the hour and my leak was repaired the same day.

John M.

5/31/2021

Worked with Abdullah and Hector today. It turns out I needed to have my water pressure regulator replaced. Unfortunately they did not have one on the truck. I assumed they would have to come back because it was Memorial Day and late in the afternoon. But Hector jumped on the phone and found us a regulator. Both drove out and back and installed it perfectly.

And no they did not clean my clock to do this job. Professional and reasonably, 2 words I don't use often in the same sentence.

Would recommend.

Emilio F.

9/29/2022

First and foremost these LEAK DETECTION companies are RIP OFF ARTIST! This is the second one I've dealt with in 10 years. Recently EXACT came by as a insurance coverage (I thought) but AAA CLUB said not covered after the EXACT SCAMMERS came by. No damage just leaked ($300 a month leak) in the garage, so no per se actual damage so they would only (found out 3 days later) cover carpet, flooring and structural damage? So on Thursday EXACT did the detection and the next day I get a call from a chola girl. She said: We can come on this Saturday and do the job? I said to chola, I don't know if my insurance will be covered? Chola says,Don't worry you only have to pay half. I said, what's HALF? She said, don't worry half is $2,500 and AAA (auto club) will pay $2,500. I said,What, $5,000! I said, I'll wait until I hear from AAA club. Good thing because I'd be stuck with the $5,000 BILL! Fast forward my cousin helped me do the job it wasn't hard leak to fix a connection under the water heater was leaking and we REROUTED the leaking pipe and after less than $400 in parts and labor and lunch every day for my cousin and his gas.
On the receipt for the repair it said REROUTE PIPE and DRYWALL. Garage is drywalled. These people are scammers. They prey on people especially SENIORS like myself. Don't trust these SCAMMERS! The first company 10 years ago for another leak, gave me a quote of $14,000 Estimate and I said I got another estimate for 12 the guy says we can do it for $9,000? I said $1,200 dollars not $12,000! There jaws dropped and I saw them OUT IMMEDIATELY! Minus $265 service charge!
Got it done for $1,200!

Anthony Tony A.

09/02/2022 12:00:00 SA

These guys are great. Very respectful and had the old water out fast.The only complaint is they were late. Won't hold that against there work ethic. If I need a plumber or leak detector call them

Bryan N.

6/29/2016

Rick and his crew did a phenomenal job on our house. I came home from a weekend trip to San Diego to find that the original supply line that was fixed to my upstairs bathroom cracked and leaked, causing damage to my bathroom, closet, parents' closet and the roof of my garage. They showed up to the house on time everyday and were very friendly despite it being about 100 degrees all day. We had them switch out the angle stops and supply lines throughout the entire house because we didn't want to take another chance with the cheap plastic lines that the home builders used. These guys were excellent and I would recommend them to anyone.

Jeanine M.

08/08/2019 12:00:00 SA

This company was referred to us by our insurance company. There were 2 gentleman that came out the first day, unfortunately I don't remember their names.They showed up on time and were very polite.
Aaron came out on a different day to do the repairs. He was also friendly, polite and showed up on time. Aaron was very detailed about the repairs we needed done. We appreciate his professionalism and patience when explaining things several times.
I would use this company again but hopefully we won't need their services.

Jeff A.

9/14/2018

AAA sent Exact Leak Detection when I filed a claim due to a copper pipe leaking in my ceiling. Aaron was out within two hours and immediately found a leak with limited ceiling damage. I received a fair quote and the repair was completed on the same visit. I now know why Exact has a five star rating. Apparently, AAA doesn't cover the actual repair; they only cover the damages caused. I found Exact to be honest and fair.

Robert C.

02/01/2023 12:00:00 SA

We had exact leak come out to the house twice this last 4 days to do work on the bathroom (tub and toilet). Our technician was the same both times and he was fabulous. He took the time to make sure everything was properly installed and was working correctly. I forgot his name but hopefully Exact Leak will let him know that we greatly appreciate his workmanship.
Thanks again, Bob

Shawn H.

6/20/2017

I would definitely recommend this company for any of the plumbing needs. Very professionally company, highly recommend!

Mary K.

7/31/2017

I noticed a leak in our garage on a Saturday night, the next morning a Sunday Exact Leak Detection sent someone out right away Damian showed up found the leak quickly so he could send in a report , the next day Rick called me and kept me very informed on the whole process of my slab leak, and by Monday afternoon Rick had sent a crew of 4 men to come locate the exact point of the leak and fix our problem! They were precise, professional and very clean, I would recommend Exact Leak Detection very highly, thank you to the crew Anthony, Mario, Erik and Josh, for the excellent work.

Delores Y.

2/21/2023

Today Alonzo came to check why we had water leaking in our garage. He used a pressure regulator and explained to me that the pressure was in the pipes. He then pulled more of his equipment out to detect where the leak was. When he determined the area he then opened up the wall to exactly where leak was shooting out water. I watched him to do the work and he is professional and he explained what he was doing as he did it. If I ever need a leak detection person again this company will be called by me. AAA recommended him. Thanks AAA.

Bianca P.

7/21/2017

My insurance company sent out two plumbing companies to bid on the work (Repair a slab leak). I decided to go with Exact Leak Detection because Aaron who is the technician that came to assess the scope of work was very knowledgeable took his time explaining the repair process. Aaron assured me everything will be done in a clean and timely matter. His positive attitude won me over. Once I received a resolution from my insurance company I immediately contacted Exact Leak Detection to schedule the repair. I called on Friday June 16th and the repair was scheduled and completed on Saturday June 17th. I am writing to specially thank Ricardo for squeezing me into their busy schedule. I appreciate that you were able to work with my rush to get the job completed before my baby was born. Needles to say my daughter was born on Sunday June 18th the day after the repair was completed therefore didn't have to deal with the jack hammering noise and my new born. Thank you Ricardo once again for the splendid work your professional staff did repairing the slab leak. The two men Hector and I apologize I forgot the other guy's name handled the repair very easily and the work was completed in one short day as promised and the cleanup was an A+. I will spread the word as widely as possible that a great affordable plumbing company exists. Thank You best regards Bianca

Beachy M.

5/15/2018

FYI: They charge $250 just to come to your home,...that's before any work is done. Didn't go for it.

Gi O.

08/11/2015 12:00:00 SA

Exact Leak Detection showed up quickly and repaired the busted pipe in 1/2 the time I was quoted. All of their guys were professional, kind, and explained everything clearly. Rick, Damien, and Kyle were on point today. Thanks, guys!

Elly L.

7/27/2023

My house's kitchen behind the wall was leaking , AAA referred this company to me. Mario Rosales came to repaired. He is very nice ,professional and efficiency. Thank you so much to solve my problem. I will highly recommend this company. Especially Mario Rosales

Mike L.

2/22/2022

Exact leak was very professional and on time. They got the job done and we were very happy with their service. Highly recommend their service.

Teri L.

10/26/2018

Called insurance company for a hot water slab leak and sent Exact Leak to come verify and identify where the leak is. Between insurance company and them, they had already ordinates and approved the work to be done. I wasn't taking any chances to go with some other plumber that wasn't licensed. They were courteous and explained every step they went. And made sure to keep the work contained into the specific area.

Brad S.

8/30/2016

As soon as our insurance company gave the OK to fix our slab leak, Exact Leak Detection, Inc. was there for us. Mario and Santos were in at 7:30 am and had completed the whole monumental task of rerouting our faulty plumbing by lunchtime. What a relief to have running water again! Both men were professional and pleasant to work with, and we highly recommend them and their first-rate company. They are now our new go-to plumbers!

Loren L.

12/07/2022 12:00:00 SA

Hector and Hunter were on time, courteous and efficient. The leaking pipe in my attic was fixed in roughly two hours. The jobsite was left clean. I'm very happy with the results!

Tayler C.

03/01/2021 12:00:00 SA

He tor and Eugene were awesome! I would recommend this company to all day long. We came home from vacation to a water damage at our house. We had no idea where it was coming from. They were able to locate the leak and get it stopped in about an hour. Thanks guys!

Patricia A.

12/20/2015

We've used Exact Leak Detection 3 times and each time we have received friendly, prompt and excellent service. Ricardo was here bright and early and did the job so we had water first thing in the morning. Price was reasonable especially for a Sunday morning. I highly recommend this company. Thank you!!

Elsa M.

04/01/2021 12:00:00 SA

Loved the service that hector and hunter provided . they have always been professional and during this time taking their precautions . Thanks guys for ur hard work in our home. Turn around time with the company has also been great.

Arturo S.

8/15/2020

I had a hot water line leak and these guys did a great job finding the leak and fixing the problem. They were very professional and very clean. Abdullah and Carlos did a fantastic job.

James K.

12/28/2018

My Insurance company set up the appointment to have them come out and move my water heater so the drywall could be removed to dry out my wall from a water leak. This company arrived on time and Anthony and Eric were very polite and did an excellent job. I would highly recommend this company for any plumbing work!

Sandra C.

02/01/2023 12:00:00 SA

AAA homeowners insurance sent Exact to help with water leaks. It turns out the copper pipes had pinhole leaks that damaged the bathroom and office. After two repairs to the same pipe, it still had a pinhole leak. Insurance only covers damages by the leak not the actual repairs to the pipes. I have to pay out of pocket for repairs and they are pricey. I had already paid twice for repairs to the same pipe because they kept saying the pinhole leak was in a different area. It just seemed to move up and down the same pipe. When it was still leaking after the last repair, that was the last straw. I contacted them to let them know there was still water coming down the pipe they just repaired. They sent out Eugene C and Michael M to inspect the work. They were my heroes. Not only did they replace and repair the pipe for free, they also did a thorough inspection. They knew what they were doing. Not only were they professional, kind, they listened to my concerns and answered all my questions. They guided me through every step of the process for repairs, explained the issue and resolved it in an hour. Thanks Eugene and Michael, you restored my faith in good people in this business.

Yvonne O.

9/29/2022

I cannot express how thankful we are to have worked with Exact on an unfortunate and stressful situation. They were professional, on it with the 30 minute call advance, and when they arrived they were respectful of our property and time. We work from home and having work done at the same time could be stressful however we felt minimal disruptions throughout their visit. In addition we felt their service and advice was honest and practical. They always asked us if we had any questions and kept us abreast of the progress of the work being conducted. All in all we highly recommend this company for their specialty services.

Adrian R.

2/15/2019

My house had a slab leak. I called my home owner's insurance and they sent out Exact Leak Detection. Initially they sent Damian out to check for the leak. Next they sent out 5 guys (Mario, Abdullah, Alex, Anthony, and Eric) to get the repair done that day. The hot water pipe from my water heater to the kitchen was leaking under my living-room. They cut a small square hole in the drywall to cut the pipe and then they rerouted it through the attic to the kitchen. They explained everything to me and gave me options. These guys were great. They completed the job that same day.

Joseph G.

03/06/2018 12:00:00 SA

Toribio & Abdul to the rescue!!! I was in the middle of a major flood due to a slab leak in the foundation and Exact Leak Detection was able to diagnose and find the faulty pipe. They were able to work around the water damage team from another company and navigate through my cluttered garage to get the job done. These two were prompt, polite & professional. Hope I never have the need again, but if I do I will definitely call these guys.

Rachel K.

11/16/2017

I had a leak at 3pm and we turned the water off. I called another company that could not help me for 2 days. Exact Leak Detection came out to help me within a few hours and the whole job was done by sundown. I was thrilled! And everyone I dealt with was kind and helpful and clear with their info. I would recommend again anytime.

Randal G.

06/02/2017 12:00:00 SA

Very professional service. Mario was polite and the job was done 100% correctly from start to finish.

Tony G.

02/11/2021 12:00:00 SA

Every California homeowner's nightmare, a slab leak. Exact Leak Detection came in and had the water line rerouted within 6 hours. Abdullah and Eugene communicated every step of the process and did a thorough job cleaning upon completion of the job. Abdullah also changed a few angle stops in the kitchen before they left.

Lisa A.

7/19/2016

I can't begin to express my gratitude for the hard work, professionalism and work etiquette of this company. Exact Leak Detection was recommended by my insurance company back in 2011. So when I discovered a leak (different area), I called them again. The owner, Ricardo is honest, friendly and professional. He even got a crew together to come out the same day to start working on the leak.

Santos & Mario worked for several hours to get one leak fixed and discovered another one. They probably would have stayed to work on it but it was getting late and we all agreed that coming back the next day would be better for everyone. The next day, Mario & Hector returned at 8 am like they said they would and they went to work. All of these guys are thorough, knowledgeable, just genuine hard workers. They minimized the impact of the how many holes they had to cut to re-route the pipes. They cleaned as they worked and there was no mess left when they were done. They went over every detail of their work so that I understood and was satisfied with the work.

I would highly recommend this company to anyone. Thank you guys!

Karol W.

02/04/2019 12:00:00 SA

Mario Rosales senior technician with exact leak detection, inc. and his crew did a great job for us on a plumbing issue we had. They are very courteous, answer all questions, work very hard and did a great job. Would recommend them highly. Thank you, Tom Beaubien

Sharon S.

07/07/2023 12:00:00 SA

Easy to coordinate with, very thoughtful and considerate when visiting. Wore shoe covers and made sure work area was clean afterwards. Their prices were extremely fair for the value and quality of service. I was extremely happy with my technician and will be requesting him again in the future. Will definitely call on them again for any future issues and recommend to friends and family.

Brenda E.

10/31/2018

This company was great. We had a flood on October 21 and our insurance sent Exact Detection. They were so professional. Rick was very helpful and friedly over the phone. He was able to give me details about the problem. There crew were always on time and respect our home. I can't thank Mario, Alex and Javier for all their work. I would highly recommend them. Thank you again.

Thomas B.

4/20/2018

Mario and Alex came to our rescue! The flooding in the bathroom wouldn't stop. It was a disaster. They were heroic in their efforts to get us back to normalcy. They kept us informed, answered any questions or concerns and worked continuously like professionals all day until well past dinner time to get our plumbing system up and running again. They were friendly and informative which calmed my frustrations. I wanted to hug those guys when they told us everything was ready for use. This experience gave me a whole new appreciation for civilization. Thanks Mario and Alex. I highly recommend Exact Leak Detection, Inc to anyone with water or plumbing issues.

Deanna M.

6/27/2017

I called Exact Leak Detection after being referred to them by another plumbing company. They were able to pin point exactly where the leak was coming from. The lady answering the phones was very polite and helpful. The technician Erik arrived at time scheduled. He was very knowledgeable and explained in detail all my questions. I deal with a lot of people in different businesses and this company provides good customer service.

Lee S.

8/29/2023

Today is their last day replacing our main line and their crews have worked diligently to replace everything ! All I can say is that Rick you have some amazing employees that really work hard to get the job done ! The office has been great with scheduling and making sure everything is in place to complete. Thanks for getting us one step closer to getting our home back together ! Definitely referring to anyone that needs Plumbing.

E G.

02/06/2018 12:00:00 SA

Aaron and Anthony are awesome! Fixed my pipe leak that was under the slab. They explained everything so that I understood what was going on, and were very professional. Highly recommended. Hopefully my home doesn't flood again, but if it does I will call them.

Randa S.

01/10/2016 12:00:00 SA

I never thought that having a slab leak could turn into a positive experience, but that's exactly what happened the minute the guys from Exact Leak Detection walked through our door!

John located the source of the problem and is just the nicest and most knowledgable guy. He was super efficient in using his high tech tools to locate our leak, and told us what he was doing every step of the way.

Ricardo stopped by later the same day to check out the scope of the repipe job and was so positive and professional. He assured us that we would have running water by the end of the weekend.

Sure enough, Erick and Angel arrived first thing in the morning (on a Sunday!) and got everything taken care of for us. They were so clean and tidy, and did outstanding work for us, all while being so friendly and positive.

I just can't say enough about our experience with Exact Leak Detection! These guys are so friendly and positive and professional. The work they did for us was top notch, and I am just so excited to have running water again.

What could have been a nightmare turned into such a positive experience because of the outstanding team at Exact Leak Detection. I would highly recommend this business!

Lisa M.

05/04/2018 12:00:00 SA

I am very pleased with my experience and the work done by Exact. We had a pipe with two leaks under our slab. Ricardo and Manuel did the leak detection, Aaron and Anthony did the reroute, and Rick orchestrated it all. Everyone I spoke with and/or came to our home was professional, willing to explain everything to my understanding, and happy to answer all my questions. They showed up when they said they would and completed the work in the time frame given. I am so thankful they fixed the leak and I would definitely call them again in the future.

Cindy B.

11/22/2022

Hector and Carlos were beyond AMAZING! They were on time and finished the job in less time than I was quoted. The repair was done correctly and completely. They went above and beyond and capped something they saw as a potential issue. This is the team I will be using for all 0f my plumbing needs!

Nickie P.

9/22/2021

Aaron was great!
The company called to give us an estimated window for arrival. Aaron called ahead, showed up on time and was very presentable. He explained everything,made is feel at ease and most importantly fixed our leak! Good work Aaron.

Sol M.

05/06/2015 12:00:00 SA

Outstanding!!! The first time I called Exact Leak Detection they did an excellent job on my reroute. Plus, they charge at a fair rate unlike the quotes I had received from other companies I called. Not only did Ricardo and his team respond quickly, they worked efficiently and were able to fix the problem for a great price. I will continue to use ELD in the future and would recommend them for any plumbing problem. Five stars!

Javier F.

3/15/2021

This was my first time using Exact Leak Detection and what a great experience. Alonzo found the leak right away and fixed it. The best part was how quick they were able to come out and fix. I would definitely recommend their service. Also, they followed all covid protocols to keep my family safe. Thank you.

Jeremy M.

08/01/2013 12:00:00 SA

This company is terrible. The guy came and fixed the problem, promised me it was fixed and then my next water bill was higher than before. It took over a week to get him to call back and then he said I have another leak. Then he tells me he doesn't want to do the job and to call someone else. I've never dealt with someone so unresponsive and unprofessional. I obviously would not recommend this company.

Tom E.

10/05/2022 12:00:00 SA

Exact leak detection is very fast and professional. They found my slab leak, rerouted water, added regulator all in one day. Good prices and nice plumbers. Awesome!!!

Celo D.

07/12/2023 12:00:00 SA

Hector and Carlos were great from the very start of getting a temporary water heater until a permanent water heater was installed. Hector is very knowledgeable and professional. They both cleaned up well after their work.

Jacob I.

7/25/2022

I strongly recommend this company Liliana on the phone was wonderful Michael and Hector that came to my house were very professional polite very nice and seemed like they know what they're doing they try to upsell or take me for a ride and I really appreciate that I will recommend all my friends to them

Vic V.

04/09/2022 12:00:00 SA

I was referred by this company through my home owners insurance. After about two rescheduled appointments, showing up hours late for the actual scheduled appointment, (I actually had to call and let them know that no one had shown up yet), and from them telling me that they were unable to do the job when they got there because there was a cabinet in the way and that they would not be to moving the cabinet, to 125.00 later to just charge me for a little valve that was leaking....I will never want to call this company again.

Jim S.

11/23/2020

After posting my comments on ELD and recommending they establish a relationship with other trades (drywall repair), they called me and recommended a drywall contractor. The drywall repair was in addition to the cost of the leak repair. The cost for the repair was excellent compared to other quotes I received and the repair was great

Donna D.

6/29/2022

I am so pleased! This is the third leak detection service I called. The first had horrible customer service and was going to charge more than twice as much as Exact Leak. The second one did not cover our location, but the price and their customer service was so much better. The last one on my list, Exact Leak Detection was beyond my expectations. They answered promptly, were available the next day, and billed our insurance company for the service call. They gave me a 4 hour window and called 30 minutes before they showed up. The technicians Hector and Hunter were a pleasure to work with and luckily, we resolved the problem immediately. They were very friendly and worked quickly. I will recommend this company to everyone!

Valerie P.

2/16/2023

Eugene placed a new water pressure regulator in the front yard. Pressure is flowing appropriately now. Eugene was polite, friendly and very professional. He cleaned up after hisself and left the surrounding area just as it was.
I will definitely call the Exact Leak Detection company again in the future.
Thank you again Eugene!!

David L.

11/05/2022 12:00:00 SA

Had a water heater burst and replaced through Exact Leak Detection. AAA was awesome at helping through the homeowners policy and Exact Leak Detection did an amazing job. Hector the Plumbing Tech did an asking job installing, resetting and making sure the water heater was properly installed and everything was working properly. His work was very meticulous and very neat. The company is very responsive and delivered great service! Thank you!

Jaime D.

10/14/2022

I noticed water in my front lawn and thought it was my sprinklers. Called Exact Leak in the morning and they had someone out same day. They told me it was my main water line. Took them just a few hours to dig it up and they got it fixed right away. They left no mess and put my yard back to normal. Big thank you to Rick Flores and his team of professionals.

John B.

7/27/2016

I appreciate the time that this company took to make sure I was satisfied with the work done. They were able to fix my irrigation problem and I am satisfied with their work.

A B.

7/29/2017

Amazing customer service! Anthony and Rick are a great team! Hoping not to use their service again but if needed, would definitely use them again!

Stina L.

01/05/2022 12:00:00 SA

We were referred to Exact Leak Detection by our homeowners' insurance for a slab leak.

Techs Eugene and Hunter were very professional, showed up on time, and completed the job within a reasonable period. They were very respectful of our home and left the job site clean.

They went beyond ordinary service and took care to get everything right.

Highly recommended for all your leak and plumbing needs.

Paul M.

02/04/2015 12:00:00 SA

This company is great! Ricardo and his employees were very efficient and handled the job in a professional manner. They were fast and did a great job. Ricardo located the leak right away and had his employees out the same day to fix the leak. We highly recommend this company to anyone.

Neil S.

11/04/2017 12:00:00 SA

Had a serious slab leak that the two man crew was able to reroute my water. Took two men 8 hours of continuous work. It was a complicated leak taking expertise on how to reroute. Did a good job cleaning up. This company does not do the wall repairs but referred me to someone who does. Aaron, the lead, was very knowledgeable with a great personality. His co-worker Josh was also great. The cost, $2,600., which included the cost of the reroute, leak detection, and a shut-off valve replacement on the water heater. I suppose it was reasonable but parts were likely only a few hundred at most. You are paying for the expertise. It will still cost a bunch to repair the holes that had to be cut. 2nd time I used this company. First time the insurance paid. Since there was no water damage this was out of pocket. Ouch! They were very timely and did the repair on a weekend. Would I use them again. For complicated jobs or leak detection, absolutely.

Manfred N.

11/01/2018 12:00:00 SA

Great work, Anthony and Erik came out repaired my slab leak, very Efficiently and professional, I will definitely use them again

Veronica F.

05/08/2017 12:00:00 SA

I was not happy with their service. Mr. Flores was not understanding or thorough. He did not fully check. He looked and diagnosed by sight. I had them come out again , Mr. Flores came out again and did not do anything different. The first time he did nothing to fix the leak. I was very disappointed with his judgemental attitude. Thanks for nothing. When you call a plumber it is because you need help!!!. He did NOT care. He acted as if it was NOT his problem. Not happy at all. Will NOT call them again.

Natalie G.

10/23/2018

We had a water leak coming from a pipe that cracked causing water damage to the ceiling and wall. Exact Leak detection came out and provided quick quality service. They explained the process to me and answered any question I had in a professional manner. Thank you Ricardo and Hector for fixing the leak.

K T.

4/18/2022

They are pretty good with Leak Detection, but when it comes to helping you fix the problem, they'll ghost you unless it is a big job. They are also pretty expensive compared to other plumbers, and even if you are willing to pay their high price tag, you are still going to get ghosted.

Sherita C.

3/19/2021

Hector and Diego were on it and detected the leak within minutes. They explained everything and were friendly. The repairs were done quickly and efficiently and all my questions were asked and answered. Not once did I feel like I was being lied to or swindled. I highly recommend them and this company.

Laurie S.

01/09/2022 12:00:00 SA

Was very happy and satisfied with the work that they did for me. Mario and Alex came out and were so kind and answered all of my questions. Since I've never had any problems with water , they made things so much easier for me. Thank you!!!!

Ritu R.

7/21/2021

I'm EXTREMELY disappointed with Rick. After interacting with his staff 4 times, I can only say 1 of the visits were pleasant and hopeful. I've asked Rick to call me in the past but he never did. This feels like a never ending story, I truly hope Rick can call me ASAP and get this resolved. I've done my best to be patient and hopeful, but at this point I can't say Exact is Exact about much.

Big B.

6/14/2021

Had an emergency plumbing situation after being turned down by other plumbing companies these guys came out and took care of the problem on a Saturday afternoon. If not for their professional quick response we would have had to get a hotel room!

Jessica R.

7/13/2017

We had a leak in our downstairs bathroom that was coming from inbetween the first and second floors, I called as soon as I was instructed to by insurance.
Return call to schedule an appointment was prompt, and Erik was out the next day.
Erik was very precise and detailed when explaining the leak, damages, and procedure to me. I've never had to deal with any kid of water leak or repair, so this was very reassuring.
Service was clean, thorough, and quick.. and the price seemed extremely fair.
Would definitely call again for any leak/plumbing needs!!

Roger H.

04/10/2017 12:00:00 SA

Discovering you have a water pipe leaking under your slab is stressful and worrisome news enough. Wondering how you're going to pinpoint the source of the leak, repair it and make everything look whole again at a reasonable cost is even a bigger worry that immediately follows.

My insurance company recommended Exact Leak Detection to find the leak, which they did by sending out Damien the very next day, who was a very courteous and experienced technician. Once the area of the leak was confirmed I then used Exact's plumbers to re-route the water line using PEX pipe (better than the copper pipe it was replacing), and after that used Exact Leak's recommended drywall contractor/artist to repair and texture all of the access holes in the ceiling and walls that were necessary to re-route the new pipe.

Aaron and Anthony were both super to deal with doing a very thorough and professional job on re-routing the water line including draping plastic everywhere necessary to isolate the drywall dust from other parts of the affected rooms. They also did a through job in cleaning up and putting everything back when they were finished which was much appreciated by my wife and me.

Rick, who scheduled and coordinated all three phases of the job for us over the phone, including a last minute reschedule due to a work conflict on my end, made the whole project from leak detection to final drywall repair go much smoother, efficiently and quicker than we had imagined it would. He basically took our stress off of the whole experience. I wouldn't hesitate using Exact Leak Detection again for such work even though I hope there will be no need to for a very long time!

Erik M.

3/30/2018

Rick Flores and his team are the way to go for any kind of leak detection. I have been involved in many facets of the plumbing industry for a long time and needed a reputable leak detection company to come out and identify the location of the source of an outdoor slab leak so I could complete the repair. He made sure from beginning to end that every base was covered and it was clear this was the right company to work with. I will use them moving forward for any leak detection hands down. Thanks Rick!

Kristina M.

08/02/2013 12:00:00 SA

This company was horrible! I called mutiple times and didn't get a response. The secretary said she wasn't sure why the technician wasn't calling me back. I then got a call from Ricardo who made up a lie about being on vacation. He set up a time to come locate a leak we had. He never showed up for the appointment. I called multiple times and ended up emailing, faxing, and texing him with zero reponse. The next day he called me in the middle of the day while I was at work and advised he was on the way over. He never apologized or explained why he hadn't come the evening before. I had to leave work immediately and went home. He couldn't locate the leak and said he would send another technician back to inspect the problem/locate the leak. The technician showed up later that day and left when my brother-in-law asked what he was doing and if he had found anything. He never came back or located the leak. I called Ricardo the next day to ask when they would be able to return and locate the leak/fix the problem. Ricardo then said he thought my brother-in-law was rude and that he thought that meant we didn't need his services any longer?? I explained that I was the one that hired him and that I did need his services, I was just waiting for him to actually find/fix the problem. He refused to give me a day/time he was going to come back to complete the service and just kept saying he would get back to me and never called back or answered my calls. I felt like he was avoiding me so I finally called from another number and he answered and stated that they were going to pass on this one. I wasted a week of time with all of this back and forth and never got my problem fixed. I ended up loosing money because we paid Ricardo and Exact Leak for their services and they didn't fix anything and then refused to come back and find the actual problem. The time lost resulted in my water bill being way higher than normal. I would NEVER recommend this company and I really feel like I was cheated.

Sin T.

5/27/2021

Making an appointment with them was fast and easy. They arrive on time within the timeframe given. They also call you ahead of time letting you know they are on the way! Awesome communication!

We got Hector who was amazing. He was able to identify the leak right away and he was able to walk us through the whole process on how to go about fixing the problem in layman's term for us regular human beings to understand. Judging by the way he handle the situation he is knowledgeable! He is neat and organize.

Thank you Hector!

Rachel J.

2/21/2022

They are the worst company to work with. We had a water damage in hot water pipes so they came out to fix but while fixing they messed up with cold pipes. We noticed cold water piped were leaking after they left and they were supposed to come out on certain days. They didn't show up on dates multiple times and let two weeks pass by with no reason. After they fixed cold water pipes, they forgot to connect pipes to back yard and front yard. So they have to come out again.......... They were supposed to come out again today but didn't show up again. Called to confirm, and they said nothing was scheduled. What the.... Don't waste your time and money with these guys. Find another company.

David H.

09/07/2016 12:00:00 SA

Exact Leak was called by my insurance company to deal with a ceiling leak. From inspection, approval to proceed, to repair; they worked with insurance company to minimize time lags or delays. Technicians were efficient, took every effort to minimize mess and cleaned area before leaving.

Vladimir F.

12/28/2015

The crew- Rick and Erik came at the appointed time. They were thorough in their work, explaining the procedure along the way and cleaned up after completing the job.

They detected a slab leak and re-routed a line. In addition they detected another corroded part that needed to be replaced - something we would not have known until later. They gave us discounts on the additional work needed because they were already onsite. We were well cared for with Erik and Rick.

Colleen K.

8/31/2017

Could not have asked for better service! Rick responded quickly and was both professional and polite. Eric and Josh completed the work within 24 hours of first being called out by homeowner insurance company. We have three small children and with the heat I was pleased they got the pipes re-routed and complete in such a timely manner. Thank you Exact Leak Detection for an excellent job. I highly recommend this company.

LuvBug A.

11/11/2022 12:00:00 SA

AAA recommended Exact Leak Detection after water started dripping from our kitchen ceiling. The pipes had to be safely exposed, so the repairs took a couple of visits. ELD always kept their appointments, were very knowledgeable, and managed to make an otherwise worrisome and stressful situation - bearable. Thanks, Alex V. and Iain!

Patty A.

6/20/2018

So after a fun weekend in Palm Springs I came back to my home with water gushing from my restroom and my living room.... I called two separate plumbers and the first one did not detect the leak in the right spot but when exact plumbers came to my house. Damien who was able to use technology to locate my leak...i was amazed... and may I add he was very professional and courteous .. He made me feel at ease. So once we determined what route to take to fix my leak Alex and Mario were my super plumbers .. They were very professional and knew exactly what they had to do to not only fix my pipe but make sure that they cleaned as they processed the work. In all honesty I thought I was going to have a mess but they did a great job I would recommend them to family and friends... these three guys were all professional and I am glad I went through exact leak I would recommend this company..

Rami C.

1/27/2022

Had a leak in my kitchen the insurance company sent a plumbing company to pinpoint leak but they couldn't find it after three trips to my house so the insurance found another company to come out . It was exact leak detection that sent a technician name Damien that very nice and professional and within an hour he found the source of the leak .

Jerry D.

3/26/2018

Mario and Alex fixed my slab leak on a Saturday night under short notice, ensuring we had hot running water through the weekend. In addition, I had asked Mario to evaluate two faucet leaks in the newly renovated master bath. The plumber hired by the general contractor to install the faucets claimed the valves were defective and suggested replacing both faucets. Mario clearly had more skill and experience in the field, as he was able to detect and fix the problem without the need to replace both faucets. I highly recommend Mario and Alex for their strong technical skills, integrity and professionalism.

Charah M.

04/01/2016 12:00:00 SA

I have had Exact Leak Detection, Inc. repair 2 leaks that were detected in my my home. Although is has been quite unfortunate for this to happen, I'm happy with the team that came out and helped my family and I with these disasters. Rick, Erik, Angel, and Santos did a thorough inspection and explained in detail where the leaks were coming from and the process that it would take to make the repairs. They fixed the repairs with no mess left behind and completed their work in a timely manner. I am so appreciative that they responded so fast and worked as hard as they did to complete both jobs in a day. I am beyond ecstatic that I can use my water again!