I moved to Big Bear recently, this was my first plumbing problem. Had a scary incident late at night- heard a big booming noise/bang behind the wall in the kitchen then a loud roaring noise. Could also hear it in the bathroom on the other side of the kitchen; between the two is the gas furnace compartment. I felt the wall and it was red hot, omg, so I called the fire department. They came out and thank God it wasn't a fire but a burst hot water pipe behind the wall, and shut off my water.
The next day I called a plumber, a well-established outfit, and made an appointment- they never showed or called. I called and got no answer, no call back. Being without water is a pain obviously, so around 3:00 or so I looked online and found Drain Tech. I called and Brian, the owner, though on another job, answered the phone and took my info. He had another job after the one he was on, but said he'd come after that, and he DID, what a relief, also called to let me know when he was on his way.
Turned out it was a broken shower valve, rusted through. Brian cut a section of the wall away in the kitchen, repaired/replaced the valve, then neatly screwed sections of board (like 2x4s?) behind the cut out area to reattach the drywall to. The entire cavity was soaked, he mopped up the standing water. Best to leave it open and let it dry for a few days to avoid the growth of mold. I have a drill but am not mechanically inclined, he showed me how to reattach the dry wall, or offered to come back and do it himself in a few days, but no need- EASY, even for DIY-challenged me. He even provided me with screws. I especially appreciate it when tradespeople show you what's what, bother to educate you. He also showed me where the water valve is and how to turn it on and off. Outstanding.
He left everything clean as a whistle. He was calm, conscientious, detail-oriented. I'm a shy person and he put me completely at ease (good vibes). No forced, chatty banter to schmooze/charm (hate that), just clear focus on the task at hand. And best of all, he charged me an ultra-reasonable price that I was delighted to pay. I found myself a good, HONEST plumber, hooray!