Robert B.
01/04/2020 12:00:00 SA
I'm one of those people who automatically is skeptical of everyone until they prove me otherwise & am even more so when it comes to work being done on our house, BUT Elite Rooter is the first & only home improvement company I've come across which is actually honest AND skilled. Giovanni and Matt really sealed the deal - they're up-front about everything, kind, and sympathetic to our problems. My experience with Elite actually began during their work for my employer - she holds a Ph.D. in psychology & organizational education AND is one of the original NLP (neuro-linguistic PSYCHOLOGY, as she shes) experts, so the fact that she trusts them should speak well of their integrity, honesty, and all-around demeanor.
Anyways...
We had a pre-existing plumbing problem due to a horrific experience with a different plumbing company last year...throughout the past year, the problem presented itself as simply an annoyance so we let it go - it simply wasn't worth having to even *possibly* go through another ordeal like that ever again... BUT, having found Elite Rooter to be not only capable, but trustworthy, we gave them a call and were set to have them come in after the holidays...plus, what was previously a small, slowly growing crack had just begun to grow in size at an expeditious rate (a couple of weeks)... Fast track a few days (a few days before Christmas) and CRASH...Puppies, bad! (thought it was my dogs playing around). I get up to take a shower, turn into the bathroom door and literally jump back - our celing and part of the wall is all over the floor and bathtub.
We immediately call Elite & Giovanni, bless his soul, cancels his plans to come check it out. Surprise, surprise - that leak from the bathroom directly above this one - the one RH claimed to have fixed by replacing the sewer line (yea, didn't really understand that one either)? Yea, that leak finally reared it's ugly head.
THANK GOD this didn't happen before meeting Matt & Giovanni!
Fast forward one week (Elite began work the next day, but we had to put the rest of the work off a few days due to family arriving for the holidays) & everything is fixed! Not only were we able to see what was done, but Giovanni provided photos documenting the work before AND after - we never got either from RH...AND my brother (an engineer for one of the Bay Area's largest construction companies) even praised their work...he also made a statement about wondering how the other company could have fixed the leak without any holes in the walls...well, now we know.
Elite Rooter: thank you, again, for all of your assistance and understanding in regards to both the project at our home and at my office building. Genie, my family, and I will be recommending you to EVERYONE we know
Giovanni and Matt: Thank you both - we'd probably still be holding interviews at our office if it hadn't been for you (and very possibly would have had another bad experience at our house)! I really appreciate how patient, kind, and understanding you both were. As previously stated, the level of customer service provided by you both is such that I hadn't believed to be possible within the home improvement industry...or even any industry!