Description
Since 2005, East Bay Electric, Inc. has been providing the local community with exceptional lighting services. From installation to repair to maintenance, their team of skilled Alamo, CA electricians have the experience to quickly and efficiently help you with your custom lighting project. As a family owned and operated electrical company, East Bay Electric, Inc. is dedicated to providing unparalleled customer service. They go above and beyond for their customers by offering quality workmanship, free proposals, flat-rate pricing, and a 100% satisfaction guarantee. They even offer emergency electrical repair in Alamo, Walnut Creek, and the surrounding areas so you can have greater peace of mind. Find the electrical help you need--contact East Bay Electric, Inc. to schedule your free estimate today!
HISTORY
Established in 2005.
Since 2005, East Bay Electric, Inc. has been providing the local community with exceptional lighting services. From installation to repair to maintenance, their team of skilled Alamo, CA electricians have the experience to quickly and efficiently help you with your custom lighting project. As a family owned and operated electrical company, East Bay Electric, Inc. is dedicated to providing unparalleled customer service. They go above and beyond for their customers by offering quality workmanship, free proposals, flat-rate pricing, and a 100% satisfaction guarantee. They even offer emergency electrical repair in Alamo, CA and the surrounding areas so you can have greater peace of mind. Find the electrical help you need--contact East Bay Electric, Inc. to schedule your free estimate today!
ABOUT BUSINESS OWNER
Roger is the owner and founder of East Bay Electric, Inc. He grew up in the local Alamo area attending St. Isadore Catholic School and San Ramon Valley High School. He graduated Chico State with an English degree and Computer Science minor. After spending a handful of years working in the computer industry during the internet/start-up boom, he was ready for a change. In 2003, Roger set out to bring his computer background combined with a strong belief in high-quality customer service and quality, detail-oriented workmanship to the electrical industry.
SERVICES
Outdoor Lighting Installation, Wiring Installation, Electrical Panel Installation, EV Charging Station Installation, Bathroom Light Fixture Installation, Ceiling Fan Installation, Chandelier Installation, Fluorescent Light Installation, LED Strip Light Installation, Pendant Light Installation, Sconce Light Installation, Outlet Installation, Residential Services, Lighting Repair, Wiring Repair, Electrical Panel Repair, Lighting Installation, Cabinet Light Installation, Ceiling Light Installation, Circuit Breaker Installation & Replace…, Kitchen Light Fixure Installation, Light Bulb Replacement, Recessed Light Installation, Track Lighting Installation, Outlet Repair, Smoke Detector Installation, ,
Reviews
I cannot praise this business enough. From my first call speaking with receptionist Jennifer to set up an appointment, to the repairs performed by electrician Rafael (he made it look so easy!), and to Jennifer's follow-up call after the job was completed, my husband and I were so impressed by the professionalism and skill displayed by this company and its employees. I quickly recommended this company to my son, who just purchased a home of his own and who might need electrical repairs in the future. Highly recommend East Bay Electric to other Yelp readers as well.
This company is fantastic. We came back from vacation to a smoke detector that would not stop beeping in our master bedroom. We could not sleep and needed an electrician to take a look at it. We called East Bay Electric and talked with Jennifer about our problem that morning. While their crew was busy, she managed to squeeze us in and got our smoke detection fixing in no time by lunchtime. We are grateful to East Bay Electric for taking care of our issue quickly and professionally.
Jeff S.
10/06/2022 12:00:00 SA
Very reliable service. Professional and knowledgable crew with several years of experience. I highly recommend this company for residential electrical needs.
I highly recommend East Bay Electric. They are professional, always striving for quality, and friendly.
I have been planning to install an EV charger outlet. I am an avid DIYer and originally planned to do this work by myself. Due to various reasons however, I decided to find a reputable business who can do this work for me. In short, East Bay Electric has been wonderful from the beginning to the end. To begin with, I wanted to pull a permit, and this company was essentially the only one (among a dozen I contacted around) that was happy to consider this with a very reasonable additional cost. Jennifer, the office manager, took my request (of several pages long LOL), and communicated to Roger, the owner of this business, efficiently and friendly. Roger has been extremely helpful: he patiently answered all the questions I had until I completely understood, be it paperwork related items or technical details. He would happily spend an hour in a single call to make sure we were on the same page, without any rushing or pushing. He has been considerate of my budget and made recommendations that may even decrease the price point. At this time, I decided to delay this project a bit (since Roger pointed out something I didn't take into account), but based on my interactions with Roger, I'm sure they are always striving for quality and will not cut the corner, something I really appreciate as a homeowner. In addition, Roger and I happened to have a long discussion on non-work-related topics, and I realized that he is a kind and honest person.
If you're looking for a business that you can trust, here is the solution: East Bay Electric.
Sal F.
08/07/2020 12:00:00 SA
East Bay Electric is my go to for all electrical work from now on. I've had them come out twice now and both experiences were great. They did a LOT of work (basically rewiring most of the home) for me, and were quick, affordable, professional and friendly.
We bought a home and had them come in to inspect the electrical and then rectify the issues they found. They were able to fit us in immediately and got the work done before we even fully moved in. They worked with us to do prudent upgrades around the house to make everything work for us and what we wanted.
I can't recommend them enough.
Professional and thorough. Would trust them with any job, big or small. They installed a new ceiling fan, and fixed some old junctions in our attic, but will definitely use them again for other jobs.
John S.
04/05/2021 12:00:00 SA
I have been wanting to install new cabinet lights in the kitchen for a few years. I have contacted about ten electricians. A few never called back, some said they were too busy, and a few got as far as coming over or looking at photos, but said they didn't want to bother with the project because it was too complicated. Finally I found East Bay Electric. From the first conversation with their extremely nice office manager, Jennifer, it was obvious that this company stands above all others. She listened to exactly what was needed and asked useful questions. She was very apologetic that they were so busy, but offered me the first available appointment a few months away. This was fine with me. She explained the process and fees very clearly.
Two great guys, Rafael and Abel, showed up for the appointment. They immediately knew what to do to get the best results with the least amount of invasive work. When Jennifer called later to confirm what we wanted, she had all the details from them about exactly which parts were needed. She gave me information about the vendor websites so I could see for myself what they might order. She kept in touch during the ordering process and offered me an appointment to install the lights as soon as possible.
The same two guys showed up to do the installation and finished everything beautifully in record time. There were a few glitches with parts not working properly with others, so they came back later and replaced some things without even charging me. Who ever does that? We are so happy with the results and the process ended up being much less complicated than other electricians had led us to believe. They are now on my list of all-time favorite companies.
The team showed up with masks and shoe booties, were very communicative and upfront about costs and considerations. Jennifer was great with providing the overview, estimated time and costs. Their appointment reminder system was also clear and detailed. Would highly recommend East Bay Electric and would use them for any future electrical services needed in the future. Thank you again!
Excellent company. Have used them for two jobs, and have been very satisfied. Great communication from Jennifer and with text reminders/updates. Rafael is great, very efficient. This is my go-to company for any electrical issues.
Would highly recommend East Bay Electric.
Mac C.
04/12/2019 12:00:00 SA
Easy Bay Electric truly do care about their customers. Even when I had an issue they went above and beyond to solve it. Which nowadays is extremely rare. The owner personally reaches out to make sure everything is right for the customer. I would highly recommend East Bay Electric over any electrician in the Bay Area. There is no one better.
It's great to see that good old-fashioned customer service still exists. Prompt communication and service were excellent!
Brian H.
01/12/2017 12:00:00 SA
On 12/23 we kept losing all power to the house due to a breaker problem. Electricians I have used previously were on vacation and I was getting nervous. Roger called me back wishing minutes of my 8:30pm call to him. He was out early on Christmas Eve to complete the repair. He explained the issues and my options. Roger even called back twice to ensure everything was working.
When his team came out on return trip to finish make an needed upgrade, Jennifer called to schedule and kept me updated. They were actually even early and quickly finished the job. East Bay Electric provided very timely and professional service with outstanding customer service.
Roger,
This is Mark Alex is my middle name. Stop pretending you do not know who I am. You sent me a bill 2-3 years ago with no description. I called you and your office to get it fixed with no result. I never authorized the bill nor do I know what you billed me for. The last three years you have used over 5 different collection companies. I just spoke with Luis from Dynamic. He told me he will not take me to court for such a small amount of $1597.85. It would possible affect my credit. I explained that he has no case since I never authorized the bill nor signed a contract. After explaining my position I asked him not to call again.
As a potential person thinking of using this company you have to ask yourself why is Roger doing this? There is no money here. As a licensed contractor you need a signed contract in order to place a mechanics lien on property you do work on. Roger never filed one.
After I waste time talking to collection companies they send it back to Roger who then uses someone new. The reason he gets someone new is that I ask them not to contact me. Roger gets around this by using someone new. 3 years and 6 companies. The only result of this action is harassing calls from collection companies to my family. I am a Senior Citizen and my wife has cancer. You are really a heartless person behind your friendly smile.
I filed a complaint with the BBB. I am starting on social media myself. I will involve all my family members and friends who received a collection call. If I get one more contact from collection I will also file with the state contracting board regarding your license. If you resolve the situation I will remove all my actions. Life is too short and you are your actions.
Todd M.
01/06/2017 12:00:00 SA
I need to give Roger credit for helping out on an electrical problem personally. It was just a couple days before Christmas, and long story short, I ended up causing one of our circuit breakers to trip several times before it finally gave out. I called around to a few electricians, and while many were helpful, most were busy and couldn't come by until the following week. But Roger called me back shortly after I left a message, we talked things out over the phone and I sent him some photos and video showing what the problem was. He warned he was light on tools, but he'd give it the old college try with a breaker he already had in possession.
He came out immediately, and 15 minutes later the breaker was replaced and things were working again. It was expensive, but not overly expensive, and Roger didn't charge me an emergency fee or cost of the new breaker itself. I felt he was very, very fair.
Many thanks to Roger. Great updates and communication, and most importantly great skills in fixing things for us, so we could have a nice holiday. We'll call him again for future electrical needs.
After trying to repair a circuit myself, I tripped a breaker and melted the wire back to the circuit breaker. EB Electric responded, made safe and provided me with a fair estimate of repair. They were totally responsive from emergency response, repairs, to meeting with the City inspector and answered all of my questions. I will definitely hire them again for all electrical needs. Fast, fair, and thorough.
Todd M.
09/05/2015 12:00:00 SA
Big projects beware!
From reading the other reviews, it looks like Roger does a good job with small projects and seems to talk very well. However, our big remodel resulted in huge budget overruns, failure to meet critical timelines and an invoice full of ghost work days.
Many other customers mention Roger's walk through and great communication. We had a great walkthrough and a talk that instilled me with great confidence. Of course, that talk never made it into writing and was denied aggressively after the work done already exceeded an agreed price by 150%...and still counting.
I postponed the installation of a dishwasher, stove hood, A/C and fireplace insert because scheduled electrical work just didn't happen. Apparently they had other big projects that took precedent.
I took two days off work to meet with the electricians at East Bay Electric to discuss the progress and get a status update. They did not show but those days showed up on the invoice. Now the electrical part of the remodel is stopped over a cost dispute. Of course, I was informed that the original quote could not be accurate because they are so busy they don't need new customers. They overbid now because of all the work they have and would not have given me such a low bid. Then, I was told that if I didn't pay the inflated invoice, they could put a lien on my house...but nobody really wants it to get to that.
Yesterday I discovered during a city inspection of the work so far that Roger did not permit the electrical work. Now I am left with an unfinished electrical system and possible penalties for simple negligence. At a critical stage of a long, expensive remodel, I am forced to find an emergency replacement electrician and battle over a ridiculous invoice for unfinished work.
Get those great Roger speeches in writing!
This is a very professional electrical company. Roger came to give me a quote in a very reasonable timeframe and the price was reasonable too. They installed electrical wires for my new hot tub and did a great job. I would definite recommend them and use them again in the future.
Very professional company! Although they didn't do the work for me but Roger came out to the job site and he was very thorough and honest about the work I want to do and what he is able to deliver. He spent his own time explaining things knowing he will not do the job for the time constraints I had.
His office staff are very pleasant and progressional! I will seriously consider hiring them in the future
WOW!!!! Not surprised that East Bay Electric has a perfect rating. Roger and his team (Rafael, Jennifer and Jamie) have provided the best customer service hands down! Staff kept me up to date on progress and even when I did call in for updates (my anxiety was getting the best of me) they were always very pleasant, patient and happy to help. Thank you again Roger, Jennifer, Jamie and last but not least, Rafael for providing such top notch service!
Valerie H.
07/06/2017 12:00:00 SA
East Bay Electric has THE BEST customer service! First, the owner, Roger, reviews your situation and calls when you first schedule the appt. Then, you get emails/text messages when the technicians leave the office the day of your appt that tells you exactly who is coming and allows you to watch them as they drive to your house (just like you can watch your Uber arrive). Then, Roger calls after the appt to make sure all is as it should be.
Our electrical issue turned out to be a simple one (although we weren't sure of that when we initially placed the call), and Rafael and AJ were great about doing the work and explaining why it wasn't more complicated, something I very much appreciated.
Overall, I can't say enough good things about East Bay Electric and definitely won't hesitate to call them again with any other electrical work we might need in the future. The incredible customer service was so nice to receive and so rare to find these days with other contractors, so kudos to you, Roger, for taking the time to go the extra mile for your customers!
Roger is very conscientious about his service levels for not only himself, but all those that he employs. He is very fair, and even suggested more reasonable options than what I originally had asked for. His technician, Rafael (and his assistant) were courteous and mindful of my home and dog. Very professional!
Katherine M.
10/03/2018 12:00:00 SA
Wow, this company blew me away. Out of nowhere, a breaker at my house started continuously tripping (even when we'd reset it, it would trip again within a few minutes). I called several electricians in the area, but everyone was booked. When I called East Bay Electric, I spoke with Jennifer, who put me on the on-call list in case an opening popped up. Sure enough, she was able to get a technician to my house on the same day! I really appreciated that I received a text message with the technician's name, picture, and the ability to track his arrival. The technician, Pete, not only fixed the problem (fingers-crossed...it's only been one day so far, but Pete assured me that he would come back if it became an issue again), but automatically cleaned up two additional issues that he found. Beyond that, after I explained that my husband and I had just moved in a couple of months ago and had another question, Pete walked me through possible renovations/upgrades that I could make. He even looked in the attic for me! Jennifer also followed up with a phone call afterward to make sure everything went okay during the appointment. I will absolutely use this company again!
WOW! What can I say, I surprised my wife with a new washer/dryer only to find out that I had the wrong 220 outlet in my house. Roger worked diligently to get me in the calendar ASAP. The technician that came out was extremely kind and walked me through the logic of every step he was taking. He was even kind enough to explain everything again as my wife arrived half way through the job. The technician worked fast to help me keep the cost down. I could not be more pleased with East Bay Electric. They turned a stressful situation into a positive situation... what more could you ask for!
These guys are amazing. Customer service was spectacular and professionalism was top notch.
Rafael was outstanding! Solved our problem with wall switches and repositioned two hanging fixtures that weren't working. He is very professional, knowledgeable, patient and personable. Thank you, East Bay, for sending him!
Exceptional Work! Roger's detailed evaluation of the job and the challenges of routing the wiring for our EV Charger in the 1920's house led us to select East Bay over a slightly cheaper competitor. His evaluation indicated he might be able to route the wires inside and avoid exterior conduit (ugly & expensive) but until they actually started the work he could not be certain so he bid the conduit as the competitors did. (The competitors saw no chance of doing it any other way.)
East Bay's persistence and expertise resulted in the better and cheaper install with a lower final bill than the estimate. The work was highly professional and the communications during the whole process from job evaluation to final inspection were exceptional. As 5 stars says, As Good As It Gets. You can't ask for more. No promises that could not be kept. Honest assessment of the work and the challenges. Work performed as scheduled!
I highly recommend East Bay Electric.
Note I'm posting this review for work done at my Girl Friend's house in the East Bay. Don't be confused by my home address in Kansas.
I was impressed by the attention Roger gave to our call. The technicians Rafael and AJ were completely professional and solved the problem with our low voltage ceiling lighting system in good order. It is good to patronize local business and I recommend East Bay Electric without reservation.
These folks are as good as it gets. They're busy, yet find the time to analyze the problem(s); review it; and explain in an easily digestible manner. The last guys apparently were incomplete, causing arcing and melting of breakers. Tim and Roger tackled the problem without so much as disparaging the last E engineer. Great, reliable folks.
A rare Contracter that returns your calls right away and communicates with you about everything. This is how all contractors should work. I will continue to recommend and use them. Oh and they showed up on time! I wouldn't use anyone else.
Roger is truly conscientious and wonderfully practical. He fixes what's broken; he fixes it with great care and thoughtfulness. He helps his clients UNDERSTAND the problems and the options. He makes you feel good about having someone in your corner if/when things go bad. His pricing is eminently fair and reasonable.
If you live within a 30 mile radius of Alamo: he's your go-to guy. Or should be.
He sure is OURS!
I had blown a breaker and it wasn't resetting. I called East Bay Electric. A half hour later Roger returned my call. I explained the situation to him. He then told me what I needed to do and how to do it. He gave me very detailed instructions and got me back in service! And, he did this over the phone! I can't praise Roger enough.
.He's very thoughtful and conscientious . I highly recommend East Bay Electric.
Terrific company! Arrived within the 2 hour time frame. They send a text message with photos of your electrician and their background with the company. EB Electric charges by the hour but our guy came in and fixed our 2 problems plus one additional issue in one hour. Will definitely use them again! A+
Holy moly. Called them to get an EV charger installed which entails running a 40 amp line from an aging main panel across a 1940s house to a disconnected garage. Not an easy job. They showed up at my house 12 hours later and the thing was installed perfectly after a few hours. Pricing was competitive and cleanup was flawless. The manager came out before they started the work with a quote and called to follow up. Best contractor ever.
Can't rate them highly enough. They were on time, professional and very knowledgeable. We will definitely use them again in the future.
Roger and his team are super professional and know their trade very well. They have done work for us for the last year twice and both times were very good experiences. Skilled technicians, plus Roger calls you immediately to explain the work that is recommended. He also provided telephone consultations at no extra cost for one of the issues we were having with our electrical panel before coming. Both times they accommodated their schedule to come as soon as they could. I am very happy and recommend them without hesitation.
Jonathon W.
10/11/2012 12:00:00 SA
I can't recommend Roger and his crew highly enough.
We bought a fixer-upper last year and have hired Roger for two jobs so far -- hooking up our hot tub and our electric clothes dryer. In each case, we got great work done at a good price.
On each job, Roger came out for complimentary pre-work visits to answer questions and help us figure out the most practical and cost-effective way to proceed. He never tried to upsell more expensive upgrades to our system, though he could have easily done that.
Roger is just a good guy who really knows his stuff and provides great service. We'll definitely hire him for future projects.
Very helpful to me with a problem with my house fan. Courteous, professional, really wonderful to work with. They took a lot of time to explain what was going on.
Kimberly B.
09/08/2017 12:00:00 SA
I had such a wonderful experience with all the staff at East Bay Electric. They were responsive and timely in having someone come out to help assess and address our electrical issue. I would absolutely recommend them, and will definitely use them in the future for any electrical needs we may have!
Elizabeth B.
09/01/2017 12:00:00 SA
Called and was able to make an appointment for the next morning. Rafael arrived and took photos of the two systems that were causing the problem. He is returning with the necessary parts. In the meantime, I asked him to look at recessed halogens that were not working, as well as other bulbs throughout the house. Pleasant, professional, and gets the job done. Cannot wait for him to return and fix the exterior lights that have not been working for some time. Another electrician came but could not make the repair.
Dave P.
02/03/2014 12:00:00 SA
You can stop looking for an electrician. Go with Roger and East Bay Electric and don't look back. My wife and I have had Roger and his team out for a few jobs and we both agree that he's not only the best electrician we've ever worked with, he's the best home service provider in general we've ever worked with.
Roger is always on time, clearly communicates his understanding of the requirements, adds his input and ideas, works around your schedule and is always very polite and thoughful during communications and site visits. On top of all that, his pricing is fair and the work quality is top notch.
Now, if only we could find other service providers of the same quality. Perhaps Roger has a twin that's a plumber or general contractor...
George B.
09/08/2017 12:00:00 SA
Fast, effective, knowledgeable and their pricing is fair.
Excellent Service! They made sure everything was working and that my family was safe before they left. Roger and his staff are awesome. He schedule my appointment at a time that worked for me. He called to confirm the appointment one day prior and he called again the morning of to give me a more accurate ETA! His technician, Rafael, was not only one time and professional. He was also very courteous and made sure all of the electrical related problems in our home were fixed before he left. Roger called again after the work was complete to make sure we were satisfied! A++ Service! We'll use them again.
I can't say enough nice things about Roger & has crew. This small company provides very personal, customized service. He recommended the most economical but efficient solutions to my rewiring project. Seemed to really know his stuff for the work on our older apartment building. Even came back for free to inspect and repair some minor damage caused by an unrelated fire near the wires. EB electric will definitely be our official electrician for all our rental properties!!!! You won't be disappointed if you call Roger and his experienced crew at EBEI. THANKS, again, Roger!
Rosie O.
11/12/2013 12:00:00 SA
Great work adding a panel for our new home addition. Roger and his crew were neat and on time. His great skill is in lighting design. Our new rooms look beautiful and with his great lighting design we can see them!
L C.
06/03/2013 12:00:00 SA
Great service. I was very pleased with the way Roger replied to my needs. I received a call back in a very short time. Once it was determined that an Electrician needed to come to the house to resolve, he was prompt , on time and courteous. The issue was resolved in no time at all. I will refer East Bay Electric Inc, to all my neighbors and friends. Very reasonable and knowledgeable.
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