Drains and Plumbing 24

During my Saturday morning while washing dishes water started spilling out from under my kitchen sink. Prior to this incident I had noticed the faucet was acting up by not properly shutting off.

This occurred at 9:30am, so I decided to Google search a much needed plumber. I decided on Drains and Plumbing 24 based on merit reviews. I spoke with Jose who was on another service call, but gave me an eta of 12:30-1:30pm to arrive at my home.

At 12:00pm Jose and Gerardo arrived onsite for service. I immediately noticed their respect for our property. They had to park around the corner of our house as not to block our driveway, and before entering our home they slipped on some protective covers over their shoes. This to me showed me they not only cared, but were attentive to the little things.

What I appreciated is how professional and upfront Jose was. After diagnosing the problem with our kitchen sink he showed us pictures and explained what the issue was and what caused it. We needed to replace the entire faucet fixture due to the worn out threading on the hose.

Jose gave us a quote for all parts and labor needed. He stated that in the off chance the parts would cost more he would immediately inform us of any price changes. My take away from this is that it's great to do business with someone who is upfront and clear about things. No surprises. They even offer a year warranty for their repair.

After replacing our kitchen faucet, Jose went above and beyond by fixing our switch to our garbage disposal. We had to keep it unplugged since the switch wouldn't shut off the garbage disposal. He made a minor adjustment inside the switch and now we have a full functioning garbage disposal. This service wasn't even part of the quoted job he was called out for. I wasn't charged for this or for the minor adjustment that was needed to my bathroom sink drain plug.

All in all I am completely satisfied with the service we received. Jose and Gerardo are my guys for any and all my plumbing needs moving forward. I HIGHLY recommend using Drains and Plumbing 24.

Called on a Sunday in a panic (Which they are closed on) because our ceiling was leaking and I did not think they would answer However Jose answered the call and I described to him what the issue was and he was willing to come the same day for a fee or next day (Monday which is a Working day) for a free estimate. It wasn't a very bad situation so I decided to wait for the next day. He came right on time and was very polite to everyone he spoke with. He described the issue and gave a flat rate. He even said I could find an air condition repair guy to fix the issue as well but due to their good reviews I decided to let Jose handle our situation. He went straight to work and even covered his shoes when coming inside our home which I appreciated and most plumbers do not do that so that was a plus. He fixed the issue took maybe an hour and a half and even did some extra things for our bathroom. He cleaned up very well and described what he did and everything we should do after. I even asked him to estimate more things inside and outside my home which he was very polite and took a look and and gave quotes. Everything about our experience with Jose and Drains and Plumbing 24 was nothing but great! Highly recommend and would do business with them again! Thanks!