Maria M.
09/03/2014 12:00:00 SA
As long as Ken at DFI Plumbing is around, I will never call another plumbing professional for any work needed to my Long Beach home built in 1941.
It started with Home Depot delivering a newly purchased gas clothes dryer and informing me that they couldn't install it because my home's gas valve needed replacement. I found DFI on Angie's List, and called based on amazing reviews. Ken answered my call immediately and arrived the same day to give me a quote. While he was here, I also asked for a quote on replacing/repairing a few odds and ends that I had been putting off. Next thing you know, Ken tells me he can arrive the next day, Saturday morning of Labor Day weekend, to replace the gas valve and install the new dryer. I did not ask, nor would have ever expected him to return so quickly and on a holiday weekend, but he said he didn't want me to have to go to the laundromat as I had done since my old dryer bit the dust a week earlier. We scheduled the rest of the work to be done a few days later.
Ken explained what needed to be done without talking down to me or over my head (I didn't even know what a gas valve looked like prior to our interaction), gave me a solid quote for the work, was extremely professional, and I felt very comfortable hiring his expertise almost immediately. It was likely one of the smaller jobs for him, but he certainly didn't treat it - or me - as such. He and his coworker even showed up ten minutes early. Hello!!! I do not live in a really nice house, but they treated it as though I did, keeping everything very clean. Most importantly, I don't worry about the gas feed to the dryer, my leaky faucets are fixed or replaced, and I'm moved enough from this very positive experience to write a review.