Luna P.
02/06/2021 12:00:00 SA
On a Sunday afternoon, I discovered a water leak in my bedroom. I telephoned a plumber that I have used before, but they were not available. I went into Yelp and looked up plumbers. After reading a few reviews, I decided to contact Damman's Plumbing. Jesse answered the call and I explained to him the situation. He said he would call me back to see if his dad, Ayoub, would be able to come. Jesse quickly called me back and told me that his father would arrive within an hour and a half. Ayoub showed up on time and I explained to him the situation. Before he arrived, I had done a few things to see if the water leak was coming from our water pipes, or the neighbor in the upstairs unit. I concluded that the water leak was coming from the upstairs neighbor, and Ayoub agreed as well. Ayoub inspected the wet area in the ceiling, and made his way to the upstairs unit. He ran a few tests like turning on certain water faucets on for a few minutes, and coming back downstairs to check for any leaks. After doing that a few times, he felt that the neighbor's shower valve cartridge is what was causing the leak behind her wall, and damaging our ceiling. He said that he noticed that her shower knob did not turn smoothly, and when that happens, the valve cartridge usually gets damaged. He said that he felt 80% sure that was the problem. Damman's Plumbing charged us $150.00 for their service.
Ayoub then made his way upstairs to notify them. At first they did not want to get the shower valve cartridge replaced, but then they agreed. This water leak problem happened on a Sunday, and six days later, I have not noticed any more water leaking in my bedroom. Thank God and thank you Damman's Plumbing. Ayoub did not speak English well, but that did not stop us from still being able to communicate and understand each other. :) He was also kind, funny, and respectful. Jesse was very professional and responded quickly to my texts.