Crown Plumbing

Last month we got a new stove, and Crown came to install the gas line. The worker was so thorough, he saw I needed a new shutoff valve, so he installed that. Last week we got new countertops, and that company removed the sink and stove, but did not reconnect the water or gas. Crown came same day and made sure everything was connected properly so we weren't without the kitchen even one day. This week we installed a new vanity/sink in my Father's bathroom, but the sink was leaky. Derek came and tightened all the fittings, then he went a step further. He said one of the nuts was plastic, and a metal one would make for a stronger seal. He picked up the part and finished the job. He also firmly tightened down the new faucet. He was on time, clean, polite, and skilled. This is the third time I've used Crown Plumbing, and they will continue to be my #1 when I need a plumber.

Everything was great. They came out on time, text when in route, did a great job in fixing my issue. I highly recommend Crown Plumbing for all plumbing needs. Robert, the tech, was great, friendly and did a great job. He let me know when he was here and also to look at the job after he was done. He cleaned up and let me know if I needed anything else. Thank you again Crown Plumbing.

Richard Harris came to my home in Gold River to diagnose it and came the next day with the parts.  The best plumbing company I have used. Excellent service.

From Tankless water heaters to moving gas lines, I know I can always count on a quality job at a fair price. Walter and his crew are dependable and take the time to discuss the job before it begins. Upon completion, the site is left in the same condition it was before the work started. I highly recommend using Crown Plumbing for your next plumbing job.

I had a major plumbing problem. Plunged the clogged toilet and everything came back out in shower. I called Crown Plumbing and explained my problem to Walter.  He was very polite and understood my urgency.  Walter and his crew were at my house early the next morning.  I thought it was going to be an easy fix like snaking it but it wasn't. They had to repair and replace some pipes under the house. They were able to finish the repairs that same day and even installed a new toilet for me even though I hadn't scheduled it. The technicians were very professional and polite. They explained everything in detail and were very careful and clean. I would highly recommend Crown Plumbing as the best in the business and very reasonably priced!!  They could have snaked it and temporarily fixed it like the previous plumbers but they saved me a lot of problems and money in the long run.

I just want to give a huge THANK YOU to Robert at Crown Plumbing! We originally needed help with our garbage disposal but had many more questions that he was willing to help address. Robert is professional, knowledgeable and very easy to work with. Thank you Robert for your time this morning and we will definitely be reaching out anytime we have plumbing concerns!

Hello, as in response to my review, I didn't wait 6weeks. I've called and sent messages and no one is contacting me back until I left the review and then someone responded

Our kitchen sink/disposal/dishwasher has been unusable for 3 days; we rent, and our landlord is out of town, so trying to get someone out has been difficult. The first company we tried mischeduled, took down the wrong name/number, and didn't call to confirm, so my landlord reached out to Crown Plumbing instead and they were able to set up an emergency appointment for the very next morning.

Brandon came out & was very kind, fixed the issue, and explained what happened so that we know what to do / ask for in the future if it ever happens again (turns out, it's a pretty common issue for disposals, but without his help, we would've been sitting on dirty dishes for who knows how long!). I'm so grateful to not have a messy kitchen that as soon as he walked out the door, I went to my computer to leave this review.

THANK YOU BRANDON & CROWN PLUMBING!! Highly recommended.

I had a major problem with the pipes leading from my water heater in the garage to my kitchen, and my garbage disposal needed replacing. They took care of both issues quickly and properly. Their work was excellent

Used thru Fidelity Home Warranty They sent Alex out to the house. Nice guy, friendly and professional. Service completed timely.

Great professional service you can count on! I called during a weekday afternoon and they were able to come out to fix my kitchen sink clog first thing the next morning. The plumber who performed the service was friendly and knowledgable. He fixed my clog in under 15 minutes but then stayed longer to answer all my additional questions. His helpful advice and tips were the best part of the service!

I would give 6 stars if I could for Crown Plumbing.  Walter and his team have come a handful of times to my house and have always done a phenominal job.  I have some very complex plumbing in my 100+ year old house but it never phases them.  Last night, I had a leak with partial flooding and Walter and his team came right out (at 8:00 at night) to fix.  Great company and honest work!

Crown came out to unclog a sink and were successful but in doing so caused the metal pipe to leak, which they scheduled a next day appointment to fix. After an inconvenient miscommunication they were able to rebook for the following morning. The appointment went smoothly and they were able to fix the pipe for less than the price originally quoted, which I appreciated. I also appreciated their commitment to customer service after the scheduling issue. Happy to have a working sink again!

I was referred to Crown Plumbing by Select Home Warranty when I had a bathtub leak that dripped down through my kitchen ceiling. They came out and cut two small  holes in my kitchen ceiling to see the drain pipes. They assessed the damage and contacted Select Home Warranty but SHW would not pay for the repair because they said that the drain pipe was an accessory to the bath tub! So I got screwed by SHW! Then to top it off, Crown plumbing charged me $260 for the service call and to cut the two small holes in my kitchen ceiling. Even the Crown Plumbing employee found the price exorbitant! I called Crown Plumbing to negotiate the $200 but they wouldn't budge on their price. I'm a single mother of two and $200 is a lot of money to pay out for 2 holes in my ceiling that are still their. Crown's total estimate to repair the problem is $1400. I do not recommend Crown Plumbing! They have no compassion and are WAY OVERPRICED!

Our toilets were backing up causing the showers to retain water. It was too much for me to deal with, John from Crown pluming came out and checked all my pipes they had cleared out by this time. Turns out it was the underground drainage that was the problem. Which is the county's issue not mine. Thanks to John I called the county and they came right out. Everything turned out great.
John was helpful and knew exactly what I needed.

Thanks so much
Jennifer I

I called because I thought I had leaks underneath the sinks, diagnostic is $97 which is fine. When the guy came out- Derek- he told me he needed to shut off the water but when he left he did not turn on the cold water only the hot one. Aren't you supposed to check that when you leave as part of your job? Also, there is a leak on top of the sink near the spout so why wasn't that checked? Derek also told me someone would reach out to me for a quote on changing my pipes and garbage disposal underneath the sink and nothing.

What I'm saying is I would appreciate if your techs did a thorough job and not just walk in and do the bare minimum. I work in customer service myself and it can be difficult but that's PART OF THE JOB!

While the diagnostic of $97 is reasonable I don't feel like the service I got was worth it. One star.

The condo I rent from my dear friend has a less popular hvac system, hydro something or another. It was leaking water onto the carpet around the filter/vent area. They were the first company after many I've attempted that services this type of system. So lucky they were able to come out same day, they even made it to my place a few mins sooner than I can get home. Super nice technicians and duper efficient!

They left me with preventative measures to keep up annually.. turns out to be a tough clog they had to blow out with pressure. Followed up with Christine at the office immediately after. I'll definitely pass along the experience with my landlord, we'll keep them on our maintenance roster and refer, refer, refer anytime!!

Poor communication and no showed. They were suppose to show up for a job but didn't and when I called they made it seem like it was my fault.

We needed to replace the leaking kitchen faucet so we decided to upgrade. Robert came to do the work. He was on time and worked in a neat and clean fashion. He removed the old faucet and installed the new one quickly. He took the time to explain the way it works and the importance of the tools that came in the package. Great experience and we will call Crown plumbing again. Thanks

I've had Walter do a few residential repairs for me over the past several years.  This was the first time since he joined with Crown Plumbing.  As always, Walter relentlessly puts his customers first and ensures they are satisfied with the work being performed.

I had an emergency hot water failure happen ~1 month ago.  He showed up the next morning and had a replacement unit installed, and brought everything up to code.  After a hiccup due to a manufacturer's defect on the unit (not Crown Plumbing's fault at all!), he was able to use his local connections ensure the supplier sent a technician out the next day to rectify at no cost.  

If you are looking for a reputable plumber who will treat you with respect, call Crown...and if possible, ask for Walter!

After using previous plumbing companies in the past. Which I was never fully satisfied with. That's why I kept using a different one for each issue. I finally found one that was an awesome and very professional experience from start to finish. They were able to get me a pretty accurate estimate over the phone. They talked about possiable issues that they may run into that would effect that estimate and what that may look like. The plumber that came to the house looked at the issue and discussed possiable problems that may arise plus different payment options to include home warranty. Lucky there turned out not to be any serious issues and was able to keep the lower end of the estimate. I truly felt like the put the customers comfort and quality of work above everything else. Needless to say this company is now my go to plumbers.

Just bought and house and moved on Saturday when last night's normal routine lead to a full house backup with water clearly flowing in the INCORRECT direction! An after hours urgent request through my home warranty company resulted in an appointment being scheduled in less than 12hrs. While my dealings with the HW company was sub-par, the service provided by Crown Plumbing was excellent. Exceptional shoutout to my tech, Richard Harris, for being a fantastic shining moment in this crappy (pun intended) situation - you're awesome and saved the day!! I'm certainly saving his business card and Crown Plumbing will be my go to for future plumbing needs for sure!

Had a leaky garbage disposal and decided not to change it myself, called and got an appointment and the company showed up just 2 days later. Robert and his apprentice (Andrew, I think--I am terrible with names) put in the new disposal very quickly, function checked it more than a few times, and even gave me some pointers for any future minor repairs I need.  Will recommend to family/friends.

The tech was on time and great service. He fixed all my toilet issues and some extras. I'll use them again.

James and his crew were very communicative and were able to fix my sink and the leak in no time! This was a repair of a previous repair and they did an excellent job making sure everything was working well before they left. They were very friendly and will definitely use them again.

We are very satisfied with the service Brandon at Crown Plumbing provided! He was able to come out and fix the problems quickly. Brandon was very friendly and courteous of our property while he worked. Would definitely recommend others call Crown Plumbing!

We had a tree root issue in our sewer line which caused a major backup. I called Crown Plumbing and they came the next day and resolved our problem.

Thanks to Rob and Duffy I was able to get my plumbing fixed fast on a Sunday afternoon. My toilets and showers were backing up with sewer water and I needed help right away. The guys were fast, professional and reliable.

I had an issue in our hallway bathroom the spicket going into the tub was busted and Alex had to replace the whole unit and come to find out the pipe in the wall was stripped so the new fixture would not attached so he had to go into the wall in my sons closet to replace the pipe, very professional and polite and totally smart about what he was doing he tried a couple different things before cutting into our wall so I feel like he was knowledgeable and he was very friendly. I got this company thru my home warranty but I would definitely use them and refer them to anyone I know that has plumbing issues. Thank you

Crown plumbing came out to fix my clogged kitchen drain. Unfortunately our drain pipe where the clog was located needed a snake to go down about 17 feet and they needed to come back with longer equipment to clear it.
I was frustrated due to being sick with flu and not having my kitchen sink to do dishes.
Walter the owner, called and assured me they would fix it first thing the next day and they did. So the follow up and customer service was great! Just wished they had brought the big guns the first time!

Richard just came out to my house to fix some faucets that were low in pressure. Not only did he fix the problem, he was kind patient and really funny too! He was in and out in no tome, and even fixed the pressure in one of my showers as well. This was by far one of the best maintenance experiences I've had. Thank you!

Walter Kiess from Crown plumbing helped me with an emergency repair that was extremely important to my household....the hot water!! Several contractors told me I needed a complete replacement. Walter got it working, did not charge me, and said to call him if it broke. To date, 4 months later, it has not broke.

These guys don't get enough credit...Usually the only time someone calls a plumber is when something is broken or a huge mess, which I am guilty of. Crown Plumbing has bailed me out of numerous messes and always seem to make me feel like I'm the only one on their schedule.  They have always been prompt, on time and very respectful while in my house.  
And to top it off they can handle anything water or sewer related.
Give them a try, you won't be disappointed.

I absolutely recommend this company. John was very informative and was a pleasure to work with as he was nice, accommodating and patient. We had a kitchen sink clog and we tried everything. Unlike most of the plumbers i've worked with, he didn't make me feel bad for trying other alternatives before calling for help. He then proceeded to give me tips and suggestions on what to do and change so that we don't have to encounter this kind of problem again. I haven't even mentioned the fact that I called in the morning and they were able to service us immediately (*Thank you too, Ayesha). The prices they have for services were great and fair. They definitely saved us from a lot of headache. If I ever encounter another plumbing issue in the future, I am certain that this is the first company I will call :)

I give Crown Plumbing all the stars from the universe. 5 is not enough!My ordeal started two weeks on a Saturday when I planned to add a water line by using some sharkbite connectors. Little did I know that the pipes I was cutting into was KITEC. Screwed up! That's how I felt after calling a few places and getting the same response that you must change the entire pipe lines. After calling a few places, by some luck, we spoke to Walter more than happily sent Brian over at 8pm. Brian is a beautiful man (just as Walter) who was very honest from the moment he arrived and informed us that he can place a temporary fix but it will only do so much. He then ran up the attic to confirm and educated us on the situation on hand. I have attached pictures of his finding. The shit was about to blow any day. He talked to us and since he couldn't fix my mess, he didn't charge the service fee. Talk about honesty. Next morning Walter showed up at noon as promised. Wow! He woke us up real quick with his sense of humor. It was like being in a comedy club at the Punchline. If you are unhappy about silliness and jokes, move along. Walter may be bit of handful but in a good way and he declared an urgency to get our water back so that my 74yr mum can resume doing her things. We settle in on a price and he called me back that sunday to let me know they will begin work that Wednesday and it may be 3 days before we get water back. I waited and comes Wednesday morning, it was a welcoming site to see honest Brian and he brought and entire troop. There were 3 yellow crown plumbing vehicles in my driveway. Beautiful site. 6 people and total started working that morning in 90 degree weather. My hat off Brian, Rob, David and the rest of the team. Starting that Wednesday to Friday, you guys put in lot of effort, cleaning up each end to day to start the next. Even though I insisted that they should not clean up since they were coming back but it was their pride and Brian made sure it was done right. The yellow Van's, like yellow jackets Hornets, they worked hard with 90 to 100 degree weather. As a home homeowner, all you have to do is get out to the way and let the professionals gets to work. Their work was tirelessly exhausting. They put in long hours but comes Friday afternoon at 530pm, the stupid pressure pump was stuck and not moving from what it was set at. Silly Brian, he got me good!.Well it meant that the pipes held pressure. Time to turn on the pipes. No leaks what so ever. Bravo! To the team. You guys were no short of being marvelous. Yay I got my water back. This team worked amazing and yes they are just like any other individual. Every afternoon Brian took his time and reviewed the progress and what is pending. On the following Monday and on schedule, Walter sent his texture guy to do the hole in the walls. Now we are full and complete. They guys did a really awesome job of returning my house to the original state. I also attached a picture of the KITEC shit . Look at the opaque holes it had and the bumbs on the stupid pipes. Well all now all I have to say is , you guys are phenomenal at what you do. I got Walter and Brian on a speed dial for life no matter where they are. Hope you are ready for me but I doubt you will give me chance to call you but you all are always open to show up anytime. I would love a good laughter and conversation. Thank you for all that you have done for me and my family

This is a new plumbing service for me. My go-to plumber was super busy and unable to fit me in fir over 3 weeks, so I enlisted the help of Yelpers. Thanks to previous Yelp reviews I found Crown Plumbing. Everyone at Crown has been a pleasure to work with. From my initial conversation with Ayeshia, the Office Administrator, who was very patient with me after I needed to reschedule my initial appointment, to John the plumber who texted me 30 min prior to his arrival and then actually showed up on time. John wore a mask as well as shoe covers. He placed a protective rug over my hardwood. He explained everything to me before he started. You see, I'm a visual person, so he took extra steps to walk me through what exactly he was going to install for me. Then, when he was all done, he not only demonstrated the features of my new kitchen faucet, but he also fixed a part of my sink as well as gave me a tool for my garbage disposal and he took pictures for me. Remember, I'm a visual kinda gal. Thank you, John for making my kitchen user friendly and pretty for me.

Crown did a great job removing the clog but more importantly, the technician educated me about the actual plumbing and what not to do with a garbage disposal. I've had 11 houses, with multiple clogs, no one ever took the time to explain the physics of it. Thank you Crown

I contacted Crown Plumbing to fix a leaking 9 year old Price Pfister shower valve.  They told me they would charge $250/hour.  Later, they told me they could not find the valve replacement part locally.  After several days of the shower being inoperable, they gave me an $1800 estimate to replace the entire Price Pfister shower fixture with a Delta fixture.  They spent a total of 3 hours on my property over a several day period.  I expected the actual bill to be under their estimate, but they charged me the full $1800, and when I asked for the work to be itemized, they told me that they charge a flat rate for this type of work.  I believe they upsold me on the new fixture because I don't know anything about plumbing, and I'm a senior female.  But not only did Crown Plumbing upsell me, but they charged way over the going local rate for a shower fixture replacement, and took 5 days to complete 3 hours of work.  I have learned from this experience, but seniors and women should beware of this company.

Great service! Ayesha very helpful over the phone in booking my toilet install. John sent me a text before he arrived and was wearing a mask and shoe coverings, he was very professional. There was a little mixup with the two toilet brands that were offered, however, John wanted to make sure I received the one I requested; within an hour he was back with the correct toilet. Anytime John went to his truck he removed his foot coverings and made sure my little dog didn't run out. John also was able to quickly repair the leak under my sink. Thanks to John...he made this toilet installation a pleasant experience and I would definitely call Crown Plumbing again for any plumbing issues I may have in the future.

I recommend Crown Plumbing.  I have used them on big projects and emergencies and found them fair and concerned.   I will use them again!

Although I liked Walter and his crew it has took some time to fully complete the project. During the initial project, they explained everything and were always available if we had any questions. When we had some issues that we needed addressed we had a hard time getting them back out and when they did come out not all of our items were addressed. This led to multiple visits and months to complete. I would recommend them if you are looking for a plumbing company but I suggest you make sure everything is 100% completed before you cut that last check.

I dont know what their actual work is like, all I know is it was $200 for them just to come by so I passed. Called another company and it was $85 for them to come out which seems more normal.

We had our re-pipe project originally scheduled on Mon Dec 9th but we were contacted on Thursday Dec 5th that we were going to be pushed back until Dec 23rd. When I asked how long the project was going to take, they couldn't give a clear answer due to the holiday and not knowing if the city would come out for an inspection until January. Luckily they called us the following Mon Dec 16th and asked if they could start the project tomorrow Tues Dec 17th. We were originally told it would be a 4 day project (2 days piping, 1 day inspecting, 1 day patching), so when we accepted the Dec 17th start date we were told we were still on track to finish Fri Dec 20th.
At the end of the 2nd day they informed us the piping would require 1 more day. I was okay with that as long as it meant the work was high quality- we definitely didn't want a rushed job or to not pass inspection. We were told there was a good chance we could have the inspection first thing Friday morning and then the patchers could start immediately after the same day. Unfortunately the city inspector didn't come until 1:30 PM on Friday and of course by then it was too late to start the patching. They informed us that no one works on weekends but someone would be out Monday Dec 23rd to finish the patching for us. On Monday I went over to the house to unlock the side door. They informed us they had a morning project in West Sacramento but would be to our house in the afternoon to finish the patching. I stopped by the house at 4:30 PM to check on the progress but I got there and realized no one had been there all day. I immediately called the office but their response was that they called my cell phone twice and the person who had told them they had the wrong number (the same phone number they had been calling me on this entire time). Our furniture/floors were still covered in plastic with holes in our walls. They promised us they would be there first thing in the morning on Xmas Eve to patch our walls. They worked a half day to then inform us that patching is more than a 1 day job and there was no way they could have finished it on Xmas Eve anyway. This was frustrating because it had never been communicated to us that the patching was going to take 2 days. On Xmas Day, no one came. But on Dec 26th, they were at our house again to finish. I had to drive home on my lunch to let the guy know I had found some dents in the walls and the guest bathroom shower plate was loose. When I got home that night, I noticed the same things were still there. They reported to my fiancé that they needed one more day (so 3 days total) to finish the patching, and came again on Fri Dec 27th. When I got home from work Friday night, I noticed that there was still a ladder, shopvac, and other random tools inside and on the side yard of our house. The plastic and paper coverings were gone. I called the office to leave a voice mail that night, but had to call the office the following Monday because no one returned my call. The office confirmed that the project was done but that the worker had left his stuff, so I informed her that there was damage to our house and there would need to be a walk through with the owner or manager. She said with the holiday that no one could come out until Thurs Jan 2nd.
***I'm updating this review from 1 star to 3 stars in response to how they resolved the issue. As disappointed as we were, Rob came out on January 2nd and worked on our house for about 6 hours until 9:30 PM. He was able to fix all of the issues (except one that he said he would return to fix) and schedule a time for someone to re-do the texture the following week. He also gave us a free work order for any future house calls. He informed me that the individual that they deemed responsible for all of these issues (damage to property and incomplete/improper texturizing) is no longer with the company. I don't think the poor workmanship represents Crown Plumbing as a whole but I would hope they continue to practice quality control with their employees so that issues like this don't affect future customers. I also hope they give future customers more realistic timelines for projects, especially around the holidays. Rob is very hard-working and takes pride in the quality of his work. We appreciate his sympathy for our situation.***

Crown plumbing was referred to us through our home warranty. The plumber they sent, Richard Harris, was prompt, courteous, and knowledgeable.  He was able to resolve an issue 2 other plumbing companies and Placer Water had been unable to resolve. He was friendly, understanding, and determined to give us top knotch service. I cannot speak highly enough of Richard Harris and Crown. Crown will be our first call when plumbing issues arise.

Can't speak to the quality as we didn't move forward, but they quoted more than 2x the cost of two other plumbers for the same job...

Called today in a bit of an emergency with my toilet and bathtub backing up. They were able to squeeze me in an hour ahead of their original estimated time and got everything done quickly. Robert explained everything that he suspected could be going on with my pipes and gave me some good insight about having an older home like mine. I appreciated his quick work and honesty. I will definitely be using their services in the future, they never disappoint!

Robert was on time, knowledgeable, courteous, efficient and fast. We are thankful for his expertise and we are thankful for Crown Plumbing!! We will use them again!!

We had an issue with our tankless water heater and have a home warranty. Crown Plumbing was assigned the job through the home warranty service. It took 4+ visits to get our new hot water heater installed,  as the technician, Richard obviously was  not knowledgeable on how  to complete the install (this was confirmed by one of the owners). We were informed we needed to have a GFI installed and had an electrician out to install. Then upon Richard's return visit we were told it was not done correctly and needed installed outside the garage: After having the electrician out for a 2nd time which included an additional charge, the outlet was installed outside of the garage. Richard came out again and we were told it was still not done correctly. Had there been clear communication iwhat work was needed, we would not have incurred two unnecessary charges for electrical service. Upon the install of the new hot water heater, ( by a technician other than Richard) we are not getting hot water for more than a few minutes to the upstairs shower, tub and faucets.  Our home warranty assigned another plumbing company to check our valves to make sure that was not the problem ( Crown Plumbing thought it might be the issue). The other plumbing company concluded the issue was with the new hot water heater.
Richard from Crown Plumbing came out today and never let me know he was here and never came into the house to run the shower or faucets to see what the problem was.  He reported to his company that he was at my home and ran the hot water and everything is fine. How do you assess an issue without communicating with the homeowner or come into the house?  We still do not have hot water for more than a few minutes and Crown Plumbing has failed to resolve this issue. It has been over 5 weeks and our issue is not resolved and we still do not have hot water for more than a few minutes. We were charged an additional $1068 by Crown Plumbing for additional parts and labor and we still do not have a water heater that works properly. We are very dissatisfied with the lack of service provided by this company.

After we had another plumbing company sent out it was confirmed there was not a shower valve crossover issue. The tankless water heater was adjusted and our issue was resolved by the other plumbing company.

A family member had two plumbing issues, and I was initially hesitant to call out a plumber when I had no idea how much it was going to cost. I spoke with Linda on the phone who had me email her photos of the problems. She told me that the entire visit would not exceed $350. I was ecstatic, especially because I was helping with the bill.

Derek was the technician who came out. He was on time, professional, and explained everything. He even found a secondary issue which he addressed at no additional charge as parts weren't needed. I was so impressed by the way he went above and beyond to take great care of us!

At the end of the service call, as promised, the bill did not exceed $350. As a matter of fact,the bill only came to $300! Not only would I highly recommend Crown Plumbing to anyone who has a plumbing need, but I will certainly be calling them in the future. As a real estate professional, I need a great team of tradesmen to work alongside who are knowledgeable and provide great service. Crown Plumbing is awesome.... thanks, Linda, Derek, and the whole team!

Derick, from Crown Plumbing, was very professional, courteous and punctual for our appointment.  Derick quoted the price before starting any work and got my approval to start.   I request mask coverings when I have workers into my home, he complied, no complaint.    Overall, I'm very satisfied and will use Crown Plumbing again in the future.

I had an emergency leak, and I had no idea what to do. I called Crown, and they were amazing. Even though I have trouble maker neighbors tried to stop them, and where incredibly rude. They still came back and fixed it all up.  

Thanks so much, guys!!!

Crown Plumbing in Sacramento has the most excellent customer service I've experienced in a while. They are great to work with -- responsive, solution-oriented, nice -- and the plumber they sent was upbeat, professional and did a great job checking in with me to make sure I was 100 percent satisfied. I highly recommend them. A second visit was necessary to prepare the drywall that had to be opened to move a pipe. They called me first thing the next business day to schedule the repair -- and had a guy out the next day. I'm very impressed!

Rob and Sam are angels! We called only yesterday and they fit us in to their schedule to take care of our garage flood. Highly recommend this company and I'm keeping them on our speed dial ;-) Merry Christmas indeed!

OMG, just had the best plumbing experience ever!  Richard Harris from Crown Plumbing in Carmichael saves the day.  We noticed a ceiling leak in our kitchen and called our home warranty company immediately.  The first plumber came out and said he could not fix the leak and said he was not experienced enough with our Toto toilet and recommended Crown Plumbing.  We never heard another word from the home warranty folks so my husband called them and we lucked out with Richard.  He was here on time as promised, he was super knowledgeable and he fixed the leak.  No more worrying about opening up our ceiling and looking for a broken pipe.  Richard was patient with our sometimes annoying rescue poodle as the poodle wanted to see what was going on constantly.  I highly recommend Crown Plumbing and specifically Richard for all your plumbing needs.  We will definitely be calling him back when our 30 year old water heater needs replacing.

Very knowledgeable technician had our toilets flushing in minutes. On time and thorough

We had a weird leak coming from underneath our house. When I called Crown Plumbing, they came within an hour to come and look for us. I was so thankful, including that this was on a weekend. They did a great job figuring out what the problem was, and we're so kind to offer us the knowledge on how it happened.

The owners are such kind people, I would recommend this company to anybody. We will be going to no one else but them. Go to them with your needs, they will definitely not let you down.

I wish I could give Crown Plumbing a five star review. I like giving people five star reviews. But on this occasion I'm afraid it's a one star at best. Thanks to Alex the plumber from Crown Plumbing who told my home warranty company that my broken toilet was pre-existing. Get this! He I actually told them that I told him it was a pre-existing condition. Think about that for a minute...I'm making a warranty claim. His company lost the business and my family gets jacked around for three weeks because they declined my claim. Was the job too hard for you Alex or was it my questions?
I submitted a home inspection report two weeks ago that showed there were no pre-existing conditions for any of the plumbing in the house before we bought the home warranty. So now they approved my claim. I insisted the not send Crown again.
I'm choosing my own plumber that appreciates customer service.
Sorry to everyone else at Crown.

Came out really quickly and fixed our sink. Gave us advice on other issues and will likely call them back again.

I scheduled an appointment and they gave me a time frame of 10-1. At 12:45 I call them, they did not reach out to me. They said they would be there closer to 2. At 2:30 I called them, they did not reach out to me. They said they were 15 minutes away. I had to take the entire day off work waiting for them and then they were unable to fix the problem and needed to come back out.

I set an appointment for Tuesday, first thing so that I would not be waiting this time. They called me to reschedule for Wednesday, fine. But they neglected to tell me I was no longer first on the list. I called at 830, they did not call me. They said they would be there at 10. At 10:30 I call them, they did not reach out to me. They tell me they were delayed by an emergency call. I have sewage in my garage and I am not an emergency? They said I needed to wait until 1. I fired them on the spot and have to get another plumber out to start all over. I can't be waiting at home for you guys to show up whenever you feel like. There is no communication and no attempt to help their customers.

Update: i am now being accused of criminal activity such as warranty fraud and environmental offenses. after crown plumbing stood me up i cancelled my service contract and paid out of pocket for an emergency plumber to come out and fix the line. Kind of hard to argue there is warranty fraud if i paid for it myself right?

Further, the TWO (2) plumbers i paid to clear the line and provide a video of the line verified there were NO root obstructions, which was the improper diagnosis that crown plumbing gave me. Root obstructions are not covered by home warranty and represent a money making opportunity for crown plumbing beyond their agreed upon rates with fidelity home warranty. and yet i am the one being accused of warranty fraud.

as far as contaminating the soil with chemicals i purchased online, i purchased root killer which was properly flushed down my toilet in accordance with the instructions.

And none of this addresses the perpetual tardiness and lack of communication which was the sole basis of my 1 star review. Does crown plumbing make a habit of threatening legal action when they misdiagnose the plumbing problem and then no show to fix the work?

I was referred to Crown Plumbing through my Home Warranty insurance so my expectations were very low. I figured it would be a rushed robotic technician overwhelmed and wanting to get to his next destination. What a surprise!!! My technician Richard was friendly , professional and timely .  I will always use Crown Plumbing for my Plumbing needs.

Crown plumbing replaced all the water piping in our home to replace the faulty Kitec pipes and fittings. They came in and recommended a different type of piping than the  copper pipe as recommended by the folks who sent them out, Repipe Specialists, Inc. Crown's recommendation saved us from having to sawcut and jackhammer out the kitchen floor tile, a huge savings. The crew and foreman did a fantastic job covering our furniture and clothing from dust and dirt, they also vacuumed up all loose debris at the end of each day. The project entailed removal of a couple of exterior stucco sections and numerous holes cut into the sheetrock walls. When the repipe job was done they patched the stucco and drywall and did a excellent job matching the existing texture, all I had to do was a bit of touch-up painting. I was in the construction business for over forty years and a licensed general contractor for twenty. I can't recommend Crown highly enough, they deserve at least ten stars. If you need any plumbing done you really can't go wrong by calling Walter and getting a crew from Crown Plumbing out to your home, it doesn't get any better. RAY

My hot water heater died and as a Nurse caring for covid patients I was beside myself being unable to shower.
Walter sent guys out and installed a new water heater next day.

I called Crown plumbing to fix my heater!
They sent a guy named Robert. He checked it and said they have to order the part then quoted me 515 with the service fee total, he literally said the 515 total and if you decide to fix it will take the service fee off of the 515 so I paid the service fee and i greed on it so he said they will call me back and we will order the part tomorrow. Tomorrow comes and no one calls, so i called and they were like oh we didn't order it, do you still want the service? and raised the price from 515 which we agreed upon to 595??

Literally waste of time and money
Update:
The owner or someone in the company saw this and called me saying that he reported our water heater to the city and Yelling

Good luck customers

Had a great experience with Crown plumbing. They were very prompt and helped solve my problem fast. I feel they were very honest and went above and beyond. Walter was thorough and followed up on his work. My main water line was broken and he quoted exactly what needed to be done at a very fair price. I needed my BIB replaced too which he took care of free of charge. I would highly recommend this company for any plumbing needs.

We just remodeled our Kitchen and one of our projects was to open a wall to make a counter. When we opened the wall we found out that the gas pipe line that our gas range is connected to is in the middle of the wall. We were disappointed thinking now we cannot move forward and that gas line is a worry being it is in the middle of the wall. We called around and Crown pluming was our first call and they scheduled for an assessment visit right away and the owner Walter was even the one to come. He came the same day and they got it done the next day. He even came in again once we were connecting our new gas range. Their price was also the most affordable and competitive. Walter was funny too. They have definitely earned our future business(es). Thanks Walt!!!

Colton and Andrew came out to unclog my drains. They were friendly, respectful, and professional. Colton took the time to answer other questions I had as well. I will definitely use Crown Plumbing again should the need arise. Thanks guys.

We had to call a plumber because I was sure I could fix the sink myself. Not a good idea. Crown Plumbing responded immediately to my call. They even explained how much a service call would be, and asked if I wanted to continue. I did and they were over the next morning right on time. Turns out the last plumber didn't do his job correctly and it couldn't be repaired because the wrong parts were used. UGH! We were very happy with this business and will absolutely use them again.

The spigot in the front of our house was leaking non-stop today. I called Crown Plumbing around 11:30 and they were able to give me a window same day between 12:00 and 3:00 pm. At 1:18 I had a text that someone would be over within 30 minutes and shortly thereafter Robert arrived to check out the problem.

I had just had PG & E out to check that a gas leak had been repaired properly (it was) and turn the gas back on, but the PG & E tech wouldn't climb up a ladder to check that the furnace was on (it's in the attic). I asked Robert if he could take a look and make sure it was working and he did! He turned the furnace back on and checked on another sink I had in the house when I told him it was dripping.

Robert was very knowledgeable and listened to all of my concerns, offered advice and presented options. Not once did I feel like he was trying to sell me something, and it was very refreshing to have a contractor give me unbiased opinions and help me make an informed decision about the best path forward. We now have a short list of items in order of importance that we can address and I feel way less stressed about how/when to take care of the things that need to be done in our home.

Huge thank you to Robert for fixing the original problem super duper fast, taking the time to do a walk through of the home to make sure everything was in order, and setting us up with a path forward. We even have a cool idea for the wet bar that I don't think I'd have come up with if I hadn't chatted with Robert about the construction of the sink.

Thank you Crown Plumbing and Robert for your professionalism. It's an incredible relief to know that if we have a problem there's someone we can call who will respond right away!

It's funny that you mentioned that, Walter. It would have been great if your tech had mentioned that to us because again there were no sort of communication. The guy that came out and serviced us instead of your company didn't mention any health concerns, so I'm not sure what and where you are getting at. Our problem has been resolved, so health department is not needed to be contacted.

We had our pipes bursts in our guest bedroom and destroyed our carpet. Come to find out the builder of our home used bad pex piping. So we did some research and got a few different quotes and felt that that crown plumbing was available to give us quick installation at a fair price. Armando and Walter helped us every step of the way and we're so glad that we chose them they went the extra mile for all of our needs and concerns.

Courteous trades person. Did the job per estimate. Left area clean. Reasonably priced. Prompt response on phone and came out the same day and completed the job same day.

Where do I start. I purchased a 4-Plex in midtown Sac last year. I began a complete remodel shortly after. The piping was all galvanized steel and needed to be completely replaced. I met a couple people and made the biggest mistake of hiring someone unlicensed to start the work. What a disaster. After costing me thousands of dollars and numerous blatant errors, we parted ways and I reached out to Walter from Crown Plumbing via a referral from another contractor. When Walter came to do a walk-through, I knew I was in good hands. Not only did Walter have to correct the mistakes of the previous plumber so it can pass inspection, he still had a complete remodel of the bathroom. After contracting Crown Plumbing to finish the work, we found several more issues along the way. The center wall in the bathrooms had been destroyed from repipe jobs over the last 70 years and needed to be completely demo'd and rebuilt. Walter had a solution, he called his framer and they had the 2 walls rebuilt in a day. Crown Plumbing also had to move a toilet across the room, working with limited space to maintain grade as well as structural members in the way. Walters crew was able to seamlessly navigate the problems and we were able to pass the inspection the first time. The crew was very friendly and were very easy to get along with. Walter supervised the project from start to finish and ensured that the work was done to code and that it looked professional. There was no request that I had that Walter and his crew wasn't able to deliver. While Crown Plumbing's prices are not cheap by any means, they are also not as expensive as others and Walter is very fair when bidding the job. I have just finished my final inspections and they passed with flying colors. I am incredibly happy with the quality of work that Crown Plumbing provided. I will absolutely be using Crown Plumbing for any plumbing work I have in the future.

Crown plumbing, give Mr. Richard Harris a big pat on the back PLEASE!!!!
My home warranty had me pretty upset, this is the 4th company they contracted to do a job for my home... Well, everything happens for a reason because Crown plumbing was worth the wait! Friendly , knowledgeable, and professional service was paramount! Mr. Harris was great with my inquisitive children and my sweet (yet ferocious sounding) dog! The job was not easy and required him to get on the roof to access a main line. I saw him up there in the sweltering sun, still friendly and politely informing me of what was happening. I cannot say enough about how pleased I am. The problem was addressed and I now know who to call immediately (forget home warranty! ) For all my plumbing needs! I will be sure to send recommendations your way any chance I get. 5 stars! Please extend my gratitude to Mr. Richard Harris himself. He is a wonderful ambassador for your brand!
*Let him know that Willow apologizes for barking so much.

Derek came promptly and on schedule to unplug drain for washing machine. Very professional and personable.  Highly recommended.

I can honestly say that I received the BEST customer service with Christina. She knew that I needed my repairs completed this week and went beyond to get them authorized and scheduled. Crown plumbing is the Best!
Thank you again for everything, Gena

A few years ago my sink was clogged and Crown Plumbing were contracted with my home warranty. They sent out a really great guy and he ended up going above and beyond to help me save spending more money out of pocket.
Recently, my toilet clogged and I needed some plumbing help. When I called, they were super helpful and sent someone out that day. The guy who came unclogged the toilet and actually ran to home depot when he realized he needed a different tool. Everything works now and their prices seem very reasonable as compared to the other companies I had called. I would definitely recommend them.
I would call them again if I have any other plumbing needs, which for the sake of my sanity, wont be for a while!

BY FAR THE BEST PEOPLE TO WORK WITH! Enjoyed conversating with their whole team amidst a disaster that was caused by someone hitting and damaging our water line. They worked hard as anybody can. I will only use them for my plumbing needs. Would recommend highly to friends and family.

I was assigned Crown through my AHS home warranty. They had an appointment 5 days after assignment. Although I would have preferred an appointment sooner, it was worth the wait. I received a text with a confirmation and another 30 min warning text he was on his way. I had a simple shower head leak. John was professional and showed my husband what he was doing to fix the issue. I would highly recommend this company. Prompt, professional and very helpful!

I didn't use them. I called to get a quote for putting in a gas line and I received a quote alright, for 8k. It is consistently coming in 4x higher than the going rate. NOT COOL!

The guy cane out a few weeks ago for a home warranty job on our water pressure.  He found a sink leak and said we had to pay new service call. This is not correct. I verified with warranty company. He should have stayed and fixed or schedules to come back and he did not. Very bad service.

Reply to reply, I verified with warranty company supervisor Ryan, that if he found something during his visit, which he did, he is to call warranty company and add issue on and immediate schedule another visit if absolutely necessary.  And another service call payment is not needed. Because this plumber did not do that, I had to make numerous calls to Fidelity explaining issue finally getting a supervisor, and then I requested another company American Plumbing who was amazing and handed the job. According to Fidelity, your employees need to call the warranty company and not make these decisions themselves.

The plumbing techs that came out, Juve and Carlos, were good, no real issue with them.  Just be sure to ask a lot of questions upfront before scheduling an appointment.  I didn't, and it cost me $$.  I didn't know that trips to the hardware store were on me.  I didn't know that their van might not be stocked with common items such as a toilet valve or P-trap which would cause them to take go on multiple hardware runs.  I did share my plans with the front office over email, but those pics were not shared with the techs so they didn't know any detail about the project in front of them until they looked at it in person.  What would be helpful is if the office/owner could share what goes into the hourly rate so that I can be prepared.  Also, my email to them said that I required P-traps, so I would have assumed the techs would have them in their van, but that was not the case.  Don't assume and be sure before scheduling.  Techs 4.5 stars, front office 1 star.

We were initially referred to Crown Plumbing by our home warranty company (AHS). After a horrible experience with the 1st 2 companies they sent out to our home, I had absolutely lost all faith in Plumbers/Plumbing Companies. Then came Richard Harris from Crown Plumbing- he was an absolute God-send! Richard was professional, polite, extremely knowledgeable & efficient!  He was quick to trouble shoot & get to the root of our plumbing issues (we had several issues going on at the time).
I would definitely pay out of pocket to hire (him) them in the future!  I highly recommend Crown Plumbing & will definitely call them (& request Richard) the next time I need a plumber!

Crown Plumbing took very good care of me and my water heater replacement. Alex was prompt, skilled and trustworthy, explaining what the job would entail and the cost. He took extra care to avoid getting water on my garage floor as there are a lot of boxes and furniture there.
The front office was also very nice and responsive, keeping me informed as to estimated arrival time and that a city permit would be required for this installation and it's cost. Great job!

Patrick arrived 'quickly, found the problem just as quickly and installed a clean-out in record time. Would call and ask for Patrick,if the need ever arises. Excellent job, very personable and knowledgeable. 5 stars!!!
Thanks

I called Crown Plumbing at 6:30PM on a Sunday evening because ALL our toilets were slow to flush and we were expecting special visitors from Ireland the next day.    Visions of overflowing toilets and showers filled my mind.  The receptionist told me to call 311 to see if it was a county problem first.  This upset me because I thought it meant that they did not want my business.  To my surprise when I called, Sacramento County sent an inspector within two hours.  He confirmed that the problem was on their end and another team would arrive to fix it.  We were not to use ANY water during that time. County sewer sewer service removed a big root about 18' from our street outlet and our situation was fixed by 10PM.  Thank you, Crown Plumbing for setting us on the right track--AND it did not cost us a dime!  We'll be back for other in-house plumbing services in the future.

Wonderful experience! Very responsive, professional and affordable. Will definitely call again when more work is needed on my house.

Great company!! First time trying Crown Plumbing.  The technician Patrick was very professional and knowledgeable.  I would definitely recommend this company.   Thank you!!

Easily the best money I could have spent. I had a situation where I was attempting a repair on my shower handle. I ran into an incredibly stubborn piece. The tool that came with the repair kit had broken while I used it and took out a stem that I was using to control the water from the shower head. Unfortunately my shower handle cartridge had broken in the on position, so the only way to turn it off was to cut the water main to the house. This left us in a situation where we really didn't have water until I could get a new cartridge installed. So I needed a plumber.

This happened on a Sunday evening around 6pm. I figured I was probably out of luck on getting a hold of anyone until Monday morning. I called several plumbers, the earliest I could get someone to come check it out was Tuesday. I was prepared to accept that but decided that I'd give it another shot. I called Crown Plumbing and I'm so glad I did. They had mercy on me and came out that night. The tech said he didn't like to leave people stranded. I literally pulled him away from him relaxing by his pool to come check out my problem, which I still feel bad about. He came by about 20 minutes after we spoke to diagnose the issue. He attempted a repair, but he didn't have the specific tools needed for this stubborn cartridge. The following day he showed up first thing the next morning with more tools and his torch and within about a half hour he had the cartridge replaced. He made it seem easy, but I'm absolutely certain it was much more difficult than he let on.

I can't tell you how grateful I am to know a plumber like this. I will certainly be giving him more business as it rolls in. If you're on the fence about giving Crown a call I'd say do it. They certainly treated me right, the plumbing knowledge and experience is there, but more than that the customer service was very much on point as well.

Contacted Crown based on Yelp reviews. I was not disappointed. Customer service person was very accommodating to my scheduling needs. Tech text me when he was on the way and got right to the job. Problem was fixed within 30 minutes. Price was reasonable too. I recommend Crown!

We discovered this morning that our hot water was out, and my numerous attempts to relight the pilot light were not successful.   Our property manager sent out Richard from Crown Plumbing and he had the heater repaired within 30 minutes or so.   Richard was extremely patient and courteous and did great work, we now have hot water!   Very pleased with the service from Crown Plumbing, would be happy to work with Richard any time.