Disappointed. I contacted Mike through Yelp and got a quick response telling me to call him. I did and left a message about a dishwasher I needed installed and there were a few other things I needed as well. Mike never called me back. I waited several hours to hear back, so by the time I contacted somebody else, I had to wait an extra day with a dishwasher sitting in my kitchen. (Actually, a few minutes after I posted this review, I noticed a missed call on my phone. It appears to be Mike's number. Apparently, he also did call me back the day after I contacted him, but by then I had scheduled with someone else. Unfortunately, he did not leave a message either time so I just assumed it was a wrong number, but to be fair, it does appear that he did try to contact me, so I don't feel completely blown off.)
On the plus side, I found a new guy and a new, non-Yelp site called Thumbtack. Sam came out and hooked up my dishwasher (which took about an hour and a half) for less than Mike charged me for a 10-minute job to install a pop-up in my bathroom sink. Don't get me wrong, Mike's guy did good work, but by not calling me back until the next day and never leaving a message, I found a guy who did just as good a job for less money, so really, no hard feelings. Mike's a really good guy and I would still recommend him.