I wish all businesses were as ethical, reliable and honest as Cobra Rooter...
We had been having an intermittent problem with our sewer lateral line clogging over the past couple of days. We had laundry that we were reluctant to finish because the washer had caused the drains to back up into the showers (yuck!). A friend who is a plumber recommended Cobra Rooter. I called Cobra and told them I needed someone that day or the next, because the drains for the moment were clear, but we didn't know for how long. Bob called within a half hour, gave me a time frame of arrival and arrived within the time frame he said (quite a feat these days!). We did everything to try to get the drains to clog again, but they wouldn't. He gave me a lot of useful information and didn't push anything that would cost more money until I actually asked, and while he suggested that what I wanted was a good idea, there was absolutely no pressure.
I didn't even ask what the call-out fee was on the phone (which was silly, I know). On his arrival, found out that they take cash or checks (no cards), and I still was only charged the minimum service charge. It was more than fair. He couldn't make anything to fix, but still gave me a lot of good information so it was very well worth it. I am following all of his suggestions, so we may not have another issue.
PROS - punctual, reliable, pleasant, knowledgeable, informative, reasonable
CONS - NONE!
I am so happy that I now have an HONEST company to call FINALLY if I ever have a drain issue again!! I have NO COMPLAINTS and my experience with them was completely POSITIVE! (Hopefully I'm not shooting myself in the foot with a good review, because if I need them again, I don't want them to be too busy! lol)