Description
Do you have Hard Water? Does your tap water taste horrible? Rayne can help. Since 1955, Rayne of San Diego has been providing high quality water softeners and drinking water systems to homes and businesses in our community. We also offer reliable and environmentally-friendly Soft Water Exchange Tank Service. With Rayne you have the option to Purchase or Rent a system. When you purchase or rent a water treatment system, you want to go with a company whose reputation is legendary for providing the best products and services, a company whose same doors have been open since 1928, and a company that will be around for decades more - 24 hours a day, seven days a week ensuring your complete satisfaction. Rayne of San Diego delivers that and more.
HISTORY
Established in 1928.
Rayne Water Corporation made history when it welcomed its 5th Dealership; Rayne of San Diego. It has been decades and Rayne of San Diego still provides the best available water softeners, whole house water conditioners, hybrid softener/conditioner combo units, and drinking water systems as well as reliable and environmentally-friendly Soft Water Exchange Tank Service.
ABOUT BUSINESS OWNER
Hi, my name is Ken and I am the Senior Vice President for Rayne Water Conditioning. I am absolutely committed to delivering the best customer service, the most reliable products and the highest quality water to all our San Diego Residential and Commercial Customers.
Rayne Water has proudly been providing water softeners, whole house conditioners, soft water exchange tank service, reverse osmosis drinking water systems and bottle free coolers to San Diegans since 1955. In fact, we are the only major water treatment company with their Corporate Headquarters right here in beautiful San Diego. We greatly value all feedback from our customers on Yelp and will continue to strive to improve all aspects of our business.
Come see us at one of the Home Shows or Street Fairs we attend, ask about our show specials, or check us out online and start protecting yourself and your family with our advanced water treatment solutions and superior customer service.
Thank you and let's Make It Rayne!
SERVICES
Water Filter Services, Water Softener Installation, Water Conditioner Repair, Water Softener Repair, Water Purification System Repair, Point-of-Use System Installation, Salt Delivery/Refilling, Water Filtration System Repair, Water Conditioner Installation, Reverse Osmosis System Repair, Water Filtration System Installation, Reverse Osmosis System Installation, Point-of Entry System Installation, Routine Maintenance, Virtual Consultations, Water Purification System Installation, ,
Reviews
My family has enjoyed Rayne Water filtration in our home for over 10 years, as well as we have installed a unit at our place of business.
If you live in La Mesa, then you know how the tap water tastes about mid summer...
our Rayne Water unit removes all the pond water taste as well as the strong chemical tastes we often get. When my daughter got married and moved to their own place, she too installed a unit in her home.
Last summer we went without filtration during our kitchen remodel. We even purchased a new fridge in the process that claimed incredible water filtration. So, we had originally considered canceling our rental on the water cooling unit in our newly remodeled kitchen.
Everyone in the family noticed the effects of constant dehydration simply because we were no longer enjoying the taste of the water.
We have been lucky to have Drayton come out to our house the couple of times we have needed assistance. He works hard and efficiently and we are always completely satisfied with his solutions. He was careful to put the unit where it would not only fit the flow of the new kitchen but was able to tuck and hide every water line as if we had installed it permanently.
You will not be disappointed in reaching out to this company. They are friendly, prompt and don't make you feel unsafe.
Not to mention, your tap water will not only be drinkable, but your friends will probably want to fill their hydro flasks up at your house.
Skye Lee Ann S.
1/19/2023
It was time to change the RO system that is managed by Rayne. Latif arrived, he was very polite and as well, knowledgeable. He checked the water parameters and changed the filters.
We are pleased with his work and demeanor.
Michelle V.
12/06/2022 12:00:00 SA
Update (relevant for monthly payment customers only): I received my first invoice from Rayne and found out there is no online payment option for monthly customers. This may not be as big of a deal to some, but to have to write and send a check every single month seems quite archaic to me.
When I tried calling to ask whether there was an online option, I called three days in a row at varying times during business hours, and my call was never answered. I left a voicemail on the third day, and my call was finally returned.
Rayne does have a monthly auto-pay option, but a physical form needs to filled out/signed and either mailed or scanned back to them. In emailing back this form, I also experienced a delay in response time.
Service has continued to be reliable, but having to go through this hassle to make a simple $44/month bill payment is wild to me.
Please implement an online billing system, Rayne!
Company had our water cooler serviced today.
Drayton came in and was professional, efficient, and nice!
He changed out our filter and otherwise made sure it was functioning well and clean.
Considering I use this cooler daily, I greatly appreciate knowing it is working properly!
Really appreciate Drayton and this company!
laura p.
05/11/2023 12:00:00 SA
We've had Rayne for many years. We recently had service for our reverse osmosis from Drayton, who was professional, friendly, and efficient. It was a great pleasure to have someone in our home who knew the system but who also treated us as people and was friendly and respectful. Our dogs loved him too!
Lina Y.
04/05/2023 12:00:00 SA
Sean was great. He was patient respectful and helped me make the best choice gif my need. I'm enjoying my RO water everyday. I cook with it and drink it-- no more carrying heavy water in toxic plastic bottles. The operator that came to install it was great too. I have a small cabinet under my sink and he was able to fit everything so well that i dud for lose the space I needed for my other items and all of this at a much more reasonable price than other water companies. Thank you Rayne, you're the best!!!
Great Company to work with. I have had them handle my water filtration system for years. It had been awhile, and my system was due for a check and possible new filter. Drayton arrived and was very friendly, polite and respectful of the work area. He updated me along the way and the price I was quoted over the phone was what I was charged. It is hard to find service people who care and take pride in their job, but you can tell, Drayton likes his job!
Kathy Hughes
Drayton was very helpful and knowledable while replacaing my RO filters he also took the time to remove old plumbing fittings from an old water softening system I havent used in several years which was very kind .
I love having this service and highly recommend it instead of lugging stupid heavy plastic water bottles every where cluttering up the environment that is just so yesterday ! It is worth the monthly fee and of course the water tastes better.
I signed up with Rayne several years ago aling with 2 other friends at the SD fair , we all love this service , im scheduled for auto pay its just too easy
The RO unit we had owned for more than ten years finally had to be replaced. I called Rayne Water and Latif came out to install our new unit. He was on-time, pleasant and efficient. Made special effort to be neat and tidy, which I appreciate, even though the unit is in our garage. Thanks to Latif and Rayne Water Conditioning we have sweet water again, with a new tank, etc. Well done, Latif!
Jason T.
11/11/2022 12:00:00 SA
I've been with Rayne water for almost 3 years and I used to always change the potassium in my water softener myself but because of back issues I decided to just have Rayne handle that for me, they send a technician name Drayton to handle it for me and he did a great job and was very helpful and answered all my questions. I highly recommend this company.
We selected Rayne because of the total cost and warranty,. Latif showed up on time for the scheduled install...neat, clean and very friendly. He had it done in less than 2 hours, walked me thru the operation and answered any questions I had...Definitely recommend this company and this great service tech.,
Mike C
Ramy K.
02/03/2023 12:00:00 SA
Drayton was awesome. He showed up on time and was super informative. He fixed our low pressure issue with our RO system in a matter of minutes.
John C.
02/09/2022 12:00:00 SA
Have very hard water in my home and contacted Rayne Water to get some quotes. The area supervisor Dave came over the following day after making an appointment.
Dave wasn't into pressure sells and gave me many options to choose from. After agreeing on the price and installation date we scheduled the water softening service and Latif came out on Wednesday (today) and installed it in less than an hour. Did very clean work and explained how to use it.
Everything went as smooth as butter and I wished I had gone to them sooner after dealing with so many other local companies and getting quotes that were all over the spectrum. Most were out to make big commission and not caring about individual needs.
Thank you again!
Monica F.
08/08/2022 12:00:00 SA
They came to put the system in my home so happy with the technicians that came it was Joe T and Adam they were very profesionales and explain everything very well to me.... The water tastes great and the system looks very nice in my garage and under the sink !!
Drayton from Rayne came on time , fixed the leaking issues we had efficiently .
He is very friendly and knowledgeable and we are satisfied to have a great service from him today.
Our Rayne system was running non-stop. I called them and Allison talked me through the bypass process. She efficiently scheduled a service appointment. Today service tech Tom Callaway examined the system. Nothing was broken, and he checked the programming as well as the optical sensor. Not only did he explain everything to me, he also taught me how to use the programming for future use. Allison and Tom represent this company so well!
We just got our service installed. The installation technician, Joe Tridle, was punctual, friendly, and thorough. He was faced with a bigger job than expected because the initial sales representative did not visualize our setup in person but only virtually, but completed it without complaints. He did nice work and the system seems to be working smoothly. The sales representative Donnie Echols was really responsive and helpful as well, although him not seeing my home did lead to almost having to postpone my installation had Joe not been willing to remove hardware from the wall and move things around. Hopefully the system will work well without issues.
Holly M.
05/10/2022 12:00:00 SA
There's a reason sales people have a bad rap - it's because all they care about is a sale. Greed!
Thank goodness for genuine human beings such as ADAM! Upon coming to install our water softening unit, he advised me that what the sales team sold me on was NOT NECESSARY and in fact, it would have damaged our septic system!
Adam had an extremely quick solution that would work best for our situation and our family. Major props to this guy who's looking out for the well being of his customer rather than his bank account.
What a stud. I appreciate you, Adam!
Elija N.
03/10/2023 12:00:00 SA
Cannot recommend Rayne water less!!
I had a past due payment with Rayne water, mostly because they refuse to live in the 21st century and actually email customers that they need to pay and only used paper mail which I don't even check or use. I have had my payments lapse with them in the past and still paid with all of the associated late fees. However, after a couple of months of a missed payment, instead of Rayne water sending me a warning letter or email, as they are obligated by law, that continued non-payment would result in my account being sent off to collections, they just did so without warning me. This included the cost of the equipment that I was renting which amounted to a total of just over $1K. My attempts to contact them and resolve this and bring to their attention that they submitted my debt to collections without following proper due process, went unanswered. Finally getting a new office manager (jessica) on the phone where she was not only impatient and unsympathetic to my complaint, but did not offer any proof that they gave me proper warning, and eventually hung up on me, showed that Rayne water as a company isn't able to provide competent service and is actually not concerned with their client's satisfaction.
There are plenty of other companies that will rent out water filtration systems for an even better rate. Save yourself the headache even if its just to have the convenience of being able to make a payment online.
Brian P.
05/02/2022 12:00:00 SA
Had a great experience all around with our purchase and installation. Dave was friendly, helpful, and informative, and best of all, used a soft touch. We were turned off completely by two other companies because if their aggressive sales tactics.
The technicians that installed our system, Adam and Latif, were punctual and friendly, and did a great job.
So far, our system has been working great and we can definitely tell the difference!
Marco V.
10/08/2021 12:00:00 SA
Our sale rep Donnie was very professional and gave us the saltless
water conditioning that we wanted.
Great pricing for California.
Installation was great.
Both Adam and Drayton were super chill and very hard working.
The took the time to make sure the installation location was
were we wanted it, and asked other questions.
We had an old (not working) water pressure regulator under the
house crawlspace. Our plumber had installed one on the outside,
Adam cut the old one out and shortened the tube run for us.
Great sales/installation team and office support.
Would recommend to those that don't want lime scale all over
their pipes and fixtures. We have super hard water here in
San Diego.
I've been using Rayne Water for over 6 years now. Their filters and service are great! Whenever I notice a change in the taste of the water I just call them and they will send a technician within a week. Drayton was our last technician and he changed the filters in less than 15 minutes. I am very pleased with their service!
Nicole S.
09/09/2022 12:00:00 SA
Drayton Rowe came to our home and was professional and able to repair our water filter on the spot. We continue to love our Rayne filter system in the house and water deionizer for washing our cars.
So far so great! We had the system for reverse osmosis installed yesterday by Adam who was so great! He walked into a pretty difficult set up since we wanted him to run the line to our fridge and freezer but there was such little room. He moved the unit, drilled, secured it all, and was so nice and knowledgeable. We loved talking to him and he explained everything. He really took his time to do it properly which I really appreciated. Thanks, Adam!
Purchased a system. About a year later called them to inquire how to reset the clock in the machine. They don't provide a manual. It's a simple question that could have been answered on the phone. They said they would send someone over. They never brought up it would be a technician not did they advise there was a charge. We assumed it was the sales guy that sold it to us. A guy showed up. Showed me how to turn a wheel to set the clock. Was there for no more than 2 minutes. A few weeks later I got a bill for $110. When I called to discuss they argued with me and hung up on me.
I needed to replace my water softener and wanted to go with a saltless conditioning system to save money and water. Donnie spent more than an hour talking with me about systems I might like for my home, and even though he spent so much time with me, he didn't try to hard sell me. He also made it clear that the new system was not a water softener, and I appreciated his honestly about that. I did some research on different systems and got other estimates, and I liked the Rayne system and the price was great.
Adam came out today and installed my system and he did excellent work. He showed up on time, did a great job on the installation and cleaned up thoroughly after he was done. He was also friendly, personable and professional. I could tell that he cares about getting things right and doing a great job for the customer. I truly appreciate the terrific job Adam did. Give him a raise!!
I had a issue with my water system Drayton came out and was in and out in under 15 mins. Thank you Rayne for having an employee who was nice professional and great at his job. Would recommend Rayne and definitely request Drayton.
I just had a wonderful experience and want to a
share it with anyone who is interested. Adam Hill just installed a water conditioning system in our home. What a pleasure to do business with a man and company that is honest about their work and their charges. Adam was a true pleasure. He removed a system that was installed by Sherlock Plumbing. The Sherlock representative neglected to tell me that I would be charged $1100 every 6 months to replace 4 of the 6 filters in the system they installed. I went on Amazon and found the APEC filters for their system. Amazon would send them to me with no shipping charge for $29.35! Really? Be careful who you hire. When installing a water conditioning system call Rayne and ask for Adam Hill.
Stuart G.
06/11/2022 12:00:00 SA
Had a great experience with Rayne, getting a water softener installed. Dave is an honest sales representative and is super responsive to inquiries. Adam was a real pro with the installation and a pleasure to chat with. And the folks on the scheduling team were always friendly and helpful. Customer service is a dying art and Rayne is helping to keep it alive! Thank you.
Park MacKenzie came by from Rayne to come and service our Rayne water cleaner units and did a phenomenal job. He was polite and was working steadfast to ensure our water quality was perfect. He did go out of his way to help us and we appreciate that. This level of customer service is what makes us Rayne customers for 16 years. Thank you Park! And thank you Rayne!
Bruce C.
11/10/2022 12:00:00 SA
Did our research on home water conditioners. Settled on Rayne. Excellent customer service from the sales pitch, Donnie, through the installation, whose name I have regretfully have forgotten. He explained the system thoroughly and what we should expect in the coming months. After a few days and then a week we have noted a significant increase in the quality of our water. Highly recommend.
Chris H.
05/05/2022 12:00:00 SA
Move Andrew Servin from delivering my tanks, Rayne looses my business. It's that simple. Customer service is important. Go Blue.
Carol M.
05/02/2022 12:00:00 SA
We just had our reverse osmosis system serviced by Adam Hill. He was very polite, friendly and professional. We highly recommend Adam as a Rayne technician.
Our Rayne tech yesterday was ADAM. He was on time, very courteous, professional and provided superior customer service. We have a system that Rayne installed back in the 80's(?) when my parents saw their demo at the Del Mar fair(!).
We have an account with them that provides us service calls from them whenever we need them for no additional charge, plus they come out whenever the filter needs changing at no additional charge.
So, the water kinda started tasting off, and we called Rayne on Friday and they were here on Monday. Love that. They will come out for any little reason like that.
The thing that impressed me about ADAM, was that he went BEYOND average. He welcomed my questions and showed me what he was doing and explained the water quality testing he was doing so that I could understand it - and he was not bothered by the extra time it was taking. He waited for the water quality to return (after flushing) to an acceptable PPM ratio before he left (but wanted to make sure we didn't have anymore questions too). He was genuinely interested in our satisfaction and demonstrated that he appreciated our business.
The peace of mind we receive, along with better health from drinking high quality RO water, AND the customer satisfaction we experience with Rayne and their professional and knowledgeable techs and office staff, (never had a bad one), makes it worth the minimal expense we pay. One less thing we have to think about. Thanks Rayne!
Lana K.
10/04/2021 12:00:00 SA
After shopping around for a salt water conditioning system I decided to go through Rayne water as they were the most competitive in pricing. Dave the salesman came out the same day I called and inquired and was not pushy at all and answered all my questions. My tank took a little while to come in due to Covid shipping etc but they always kept me in the loop. The day of install, Adam my technician arrived promptly and walked me through everything. He was kind and courteous and very thorough with his work. He answered all our questions and we are very satisfied with our setup. Would definitely recommend Rayne to our family and friends.
Michael F.
12/01/2022 12:00:00 SA
Drayton came out to change the filter on our under sink osmosis system. He was courteous, fast, knew what he was doing and cleaned up the area very well. Rayne Water has been great at every turn. Their soft water system has been very reliable and the osmosis system works well.
We've had Rayne water for over almost 10 years now and they do not disappoint. Their service is great and pricing is within reason for the service and product. Love the water filter which we have our whole home set up on. Drayton came today to service our system, thoroughly explained what was wrong and fixed the issues in less than an hour. Super friendly and great customer service. 10/10 recommend!
We have had a water softener system in our whole house and a reverse osmosis under our sink. We did a major remodel and Adam was amazing today when he came to put back the reverse osmosis system. He could not have been more helpful, funny and just a delight to have in our home. And now we have amazing filtered water again after 7 months.
Apparently our Rayne water system was 20 years old. Who knew?! Our water pressure throughout the house was being effected and a plumber suggested it was our water conditioning system. We had only lived in our house for 5 years. The company sent someone that was more experienced with an older device. Joe T and Latif came to take a look at it. They were straight forward, no BS and very informative on what we needed to do to move forward. They bypassed the system so we could have water pressure back and we will be in touch to get our system replaced by Rayne. And we are enjoying the improved water pressure in our home.
Jenn S.
10/05/2021 12:00:00 SA
Dave was the salesman that came to my house to give me an estimate on a water softener and charcoal filter. I ultimately decided on Rayne over other big name companies due to cost and customer service reputation. I was happy with the estimate I received. I have a 1 car garage that is tight with my mid sized SUZ, but I was happy to see it fit against the wall without obstructing by ability to continue peeking in my garage. Joe and Adam did my installation and they were great! Installation was fast and I was able to get all of my questions answered while they were there. Other than not being able to water my plants with soft water, I am happy I made the switch!! Thanks Rayne!
Veronica S.
11/11/2022 12:00:00 SA
Drayton changed out our water filters in a professional and timely manner. Next time we need this service, Rayne will be our first call and will request Drayton to complete the work.
Drayton Rowe of Rayne Water Conditioning of San Diego is the type of Service Technician anyone can feel comfortable with his professionalism, plumbing skills and positive attitude and I can recommend he Rowes through the tastiest water in La Mesa. Thanks!
Dustin M.
12/11/2020 12:00:00 SA
Very impressed with the overall experience with Rayne. From scheduling the initial appointment to getting the water softener installed, everything went very smoothly and I highly recommend using Rayne, especially if you're in the market for a water softener.
Dave was very professional, informative and kept it short and simple, which I prefer.
Joe did the installation and did a perfect job. You can tell he take pride in his work, and it showed.
Truly appreciate the both of you and glad I was able to sign up!
I decided to lease (with the option to buy) the water softener and reverse osmosis devices from Rayne. Joe T. installed them and went the extra mile to ensure the installation was good and explained the features and requirements to me. He was extremely professional and very personable and is not only a great technician, but also a great face to the company. And my water is soft!
Adam was very professional and efficient in the installation of our new Big Blue carbon filter to complement our soft-water and reverse osmosis systems. The job was done quickly and as expected. Thanks!
My water purification system needed service so I call Rayne and got an appointment within three days. The service technician, Draydon, was on time, friendly, and efficient. He even upgraded my original Rayne system for greater output per hour. I have been nothing but pleased with this company and its employees.
This is our first experience with Rayne water. Donnie Echols was our salesman who came to our home, clearly explained our options and has been readily available by phone, text or email to answer all of our subsequent questions. We opted for a water softener and under-sink Reverse Osmosis system.
We concur with many of the positive comments reflected in these reviews. Superb installation of the water softener and under-sink Reverse Osmosis system by Joe Trindl was greatly appreciated. He's a rare breed whose professional demeanor, commitment to excellence and great work ethic ensured a flawless installation from start to finish. We are very pleased with Rayne's customer service, sales, products, and installation. So far, the system performs as advertised. Lots of wonderful soft water and plentiful great tasting RO water; perfect for filling water bottles and making great tasting coffee!
Just had a system installed. Joe T. Arrived on time, worked with me on the location of the unit, and finished ahead of schedule. Great work, highly recommend!
SanDiegoCoastal C.
7/25/2022
Adam serviced our filter system today. He was vey friendly and polite. Adam was very thorough and neat removing the stuff under the sink and putting it back exactly where it was before he started . Thanks for a great job!
Gary K.
10/06/2022 12:00:00 SA
Drayton came too our house to do a yearly service of water filter under sink and water softener system. He took care of everything in a short amount of time and answered all questions. We have been with Rayne for a number of years and are pleased.
Starting with Dave who was outstanding in his professionalism and did not try and oversell or bug in his follow-up. The installers, Adam and Cameron were knowledgeable and had a great attitude. They did the work with adeptness and a smile, while being courteous to the needs of the customer. I definitely recommend this company.
Maegan T.
01/10/2022 12:00:00 SA
Donnie helped me tremendously in answering all
My questions about a water softener and filter. He's super knowledgeable. I had quotes from several reputable companies but what made Donnie's advice stand out was he noticed several things about our installation that others missed. That meant we knew what to expect and no surprises. Come install day, Adam and Latif were punctual, helpful and did everything as promised. We are so happy with our system I wish we had done it years ago. The first obvious difference was the taste of the water, our hair and skin but even my dishes and clothes seem cleaner.
Had the pleasure of having Adam fix our drinking water system. He was kind, thorough, and quick. A great experience.
A+++ service from start to finish! Dave was super informative in educating us straight to the point- no gimics or pressure like other reps we've encountered. Adam who came to install the system was very professional! Updated us throughout the process and very friendly to talk to. Adam is a great asset to this company! Kudos to a job well done!
Cris W.
01/10/2023 12:00:00 SA
we have been using Rayne for several years and the service has been very good. we recently called them to ask them to disconnect our equipment for a few days because we are putting in an epoxy floor in our garage and need the equipment out of the way. they were very prompt and came out today and our service tech Drayton was friendly and helpful. they will come back next week and reconnect our equipment.
Adam -
He was an excellent representative of Rayne Water; He was very friendly, knowledgeable, and professional! He even noticed some other plumbing things that I needed to look after.
Thanks,
Dan
I work for the Fairbanks Ranch Association and Joe Tridle came out to set up our water cooler. He worked fast and efficient and had a sense of humor that kept us entertained. I highly recommend Rayne water.
Michael R.
01/06/2022 12:00:00 SA
Recently had Rayne out for new water softener install. Adam and Latif were very professional and thorough. They walked me through the job and answered all the questions that I had. Job is now complete and enjoying soft water. Thanks for the help guys!
Stephanie T.
02/10/2022 12:00:00 SA
Today we had our whole home water filter installed in Our garage. Adam and Cameron were not only two of the nicest workers they did a fantastic job with the installation, and they communicated with me all of the important details along the way. The work looks very clean tidy and the water tastes great! I can't wait to shower in chlorine free water!
Thank you so much Adam and Cameron! And thank you to Donnie for hooking us up with this great system!
We have two reverse osmosis systems that we bought over 5 years ago, and a whole house softener. One RO unit developed a small leak, the auto leak sensor shut down the system just as it is supposed too. They came out in two days, fixed the problem, changed out the canister that had become compromised. Drayton was courteous, professional and fixed the problem promptly without getting any water on our wood floors. Exceptional service.
Adhiraj S M.
10/12/2021 12:00:00 SA
Adam and Drayton came to our place to install a water softener, filter, and a RO. Both of them did an amazing job with minimal inconvenience to me and my wife. Adam planned his whole work in a way that the water shut-off was barely for 45 mins. Up front, Donnie ensured that everything was clearly understood by me and all my options (renting vs buying and the devices) were understood and which system would make most sense for my house size and number of people. Loved the whole experience and the taste of water running through my faucets now :)
Extremely happy with the sales from Dave and the installation from Adam. Dave was very informative and friendly and we received the water softener that we need. Excellent installation by Adam; he was professional and friendly, and provided a quality installation. Definitely recommend this company!
Michelle M.
01/04/2022 12:00:00 SA
Called and spoke to Mark Hendricks for service. He came out the very next day. This water company has great company employees who go above and beyond in explaining the system and how it works. Mark offered tips on how to keep system at optimal standards.
Considering the awful water in the San Diego area, this has been one of the best system purchases I've made. Thank You Rayne Water, it's a pleasure to have a company who has employees who show up on time, are clean, honest and get the job done right.
Adam did a great job installing the systems, was courteous and helpful. The entire process with Rayne was great: the quote visit, scheduling, reminders and the install.
Andrew Servin was fantastic. Answered all my questions about service and conditionlong schedule. Spent time explaining the process to me. Very polite and diligent. Highly recommended.
Interacting with Adam has been fantastic. I am beyond impressed with his work and humbled by his persistence to do the job the correct way.
Adam installed the water softener and the RO system in a thoughtful manner, making sure to clarify the plan, the next steps, etc. As a new homeowner I felt Adam was taking care of this installation as if it was his own.
Can't recommend Adam enough!
Julie Z.
01/10/2022 12:00:00 SA
A friend recommended Rayne Water to me...and because my friend does an incredible amount of research before going with any company...I knew it would work out. John K. arrived on time, explained the system to me, installed everything quickly, the setup is clean & was very professional. I would highly recommend Rayne Water.
Our reverse osmosis water filter was due for replacement. Drayton came out and performed the work efficiently and professionally. We've been using using Rayne water systems for over 10 years now and are always happy with their level of service.
Brittany Lee P.
11/05/2021 12:00:00 SA
Easiest set up from first phone call to install! Sean was on it and the communication was great! Drayton was my installer and was very nice, explained everything that I asked questions about and was pleasant to talk to while installing ( great music taste! ) thanks rayne water! Looking forward to staying hydrated:)
Tuni G.
10/12/2021 12:00:00 SA
Words cannot describe how happy we are to have this team helping and providing the best water for our family. Mr. Adam was an absolute blessing from above. He came into our home to replace filters and he felt like family. Thank you Adam for taking great pride in your work. You kept our home clean while finding the issue, replacing our filters and adding alkalizing to our home drinking water. I would also like to thank Argentina for sending Adam to our home. Argentina is so pleasant, directed us with open, honest communication in what pricing is to be determined when Adam comes out to our home. Our appointment was made in minutes, Adam came to our home a few days later and fully equipped our home and family with clean, alkalized water, filtered to perfection. We are so blessed to have TEAM Rayne in our home. God bless you all.
Adam takes service to another level! In a time where it is almost impossible to find true professionals, Adam is that and more. He took the time to make us feel like we are important customers to him and his company instead of treating us as just another service call. We already think Rayne Water is a wonderful company and with Adam on their squad, it just got a whole lot better!
I chose Rayne Water because the ability to rent the equipment before I buy it. The other two water conditioner companies did not offer monthly rentals. I felt this company was honest, knowledgeable, and offers quality equipment. The technician (Drayton) who did the install was very courteous, cared about his work, answered all my questions. This quality alone means alot.
Adam went above and beyond servicing our water filter. He was very knowledgeable and informative. Total professional. Life saving water filtration service.
These folks are terrific. We were tank exchange service for many years in our single family home, and then moved to a condo where we wanted to buy a water softening unit. Service was great every step of the way. Donnie helped me choose a product via a zoom call. Scheduling was easy and Tom and Cameron were fantastic installers. We are so happy with our new system!
Amy R.
05/06/2022 12:00:00 SA
Adam (from Rayne) was so helpful! The faucet for my reverse osmosis system had developed a leak after a decade of use. Adam installed a new faucet quickly and checked to make sure my water quality was good. He also checked my soft water system and made sure everything was running well. He was very polite and personable.
Barry M.
05/03/2022 12:00:00 SA
Rayne has serviced the RO system at our small business for over a decade. They keep it running perfectly without our calling. Recently they renewed everything and did a neat and clean job. What's not to like?
I needed my Rayne water filtration system looked at last week. I talked with Alison at the office and she scheduled an appointment for me. Tom came out and quickly diagnosed the problem and told me what needed to be done. He arranged for the units to be picked up and taken in for repair. Joe and Latif came out and picked up the two tanks and told me they would be ready in 2 days. I talked to Mark at the office and he explained what they had to do because one of the tanks was ruined. He was able to find a used tank at no charge to me and the 2 tanks were ready on time. Adam and Camron came out and installed the tanks and programed the backwash cycles on them. Everything went smoothly and I was impressed with all the folks at Rayne. The cost was exactly what I was quoted when Tom diagnosed the problem. I would highly recommend Rayne for your water filtering needs.
Today I had Adam and Cameron this guys were awesome great costumer service and they explained to me about how important it is to flush the tank onces a month to get the most out of the system. Thanks guys. Keep up the good work and my dad saids hasta luego amigos...
Great response time, I was contacted for a quote within an hour by Donnie, and my system was installed less than a week later by Adam and Cameron, everyone I have encountered with this company was friendly, and reliable. The installation work was done beautifully. Would recommend to anyone interested.
Drayton Rowe Was extremely professional and very helpful I would recommend this company any times . And showed up on time thanks Drayton.
Karla S.
08/04/2021 12:00:00 SA
Excellent company, quick to respond for initial service, was able to zoom meet with Don to view sink and where faucet would go. Very simple and was impressed with Don. Argentina called to confirm appointment and let me know when tech was on the way which was very beneficial, she was great. My technician/installer Drayton Rowe was excellent, very knowledgeable, and provided excellent customer service, clean up after himself well and made sure to provide some info on how the equipment works. I recommend this company if your looking for water filtration for your whole home or just drinking water for the sink. Great prices.
My experience with Rayne Water was wonderful, I had an installer named Adam this man was great very knowledgeable down to earth ,passionate, caring and takes pride in his work I am very satisfied with my installation , and I'm off to a good start with my new water filtration system thanks Adam for an amazing job .
Fast efficient scheduling and service for our RO. Adam was courteous, friendly, and professional.
Shelly W.
10/11/2021 12:00:00 SA
Under sink water dispenser had come to a drip. I called and had an apt within three days. Adam came out and was very personable and changed out the filter, also testing the particulate matter in the water. He also cleaned up after the change out and returned the water pressure to a good level.
Jen C.
03/02/2022 12:00:00 SA
Our filtration system was way past due for replacement. The staff was courteous and quick to set up an appointment for the service. Adam was professional and kind and did great work--even showing me the PPM reading to reassure me the filter is working. Thank you! Highly recommend.
Marcella J.
10/07/2021 12:00:00 SA
Joe made the whole process of installing our water softener system and purified drinking water so easy! We also had a problem with a faulty valve which he took care of immediately. He was friendly, responsive, and helpful. Allison in the main office is also very helpful and takes care of every need right away. This company is great. Highly recommend!
Bob R.
04/02/2022 12:00:00 SA
We've been a repeat customer of Rayne for more than 20 years. Yesterday Adam came out to check out are reverse-osmosis system. He was friendly and professional and very helpful. He explained some things about the system that were new to me and helpful. It was well worth what I was charged.
I've been a lifelong customer of Rayne Water, beginning when my parents installed their soft-water service - and I've continued it for the past 20 years as the owner of the same home. When I remodeled the house, I added their reverse-osmosis system to my kitchen.
I have nothing but high praise for their long-standing employees. Argentina & Allison in the front office know exactly who I am when I call. Technician Joe has provided me exceptional service for over 20 years, and has been consistently conscientious & accommodating. I'll miss his personal touch, as he's retiring at the end of this year.
I highly recommend Rayne Water
Adam and Joe just left my house after fixing my drinking water system. Great service nice guys, cleaned before they left, and my system is as good as new!
Thank you.
My wife and I had a soft water system installed along with a tank for purifying the in-home drinking water. Our Service Technician, Joe Tridle, installed the system; which was complicate, as our garage had been re-modeled years ago and is now a living space. Joe worked hard in a confined space and did a great job. The end product is a clean, good looking, efficient system and I would like to thank Joe and Rayne for that.
Sincerely,
Steven Marganski & Patricia Adams
I have a great experience with this company Donnie help me all the time and the same day I spoke to him they came to my house.
I love my Water Conditioning !!!
I had a loose spigot for my reverse osmosis water. I had an appointment today and Adam came right in time. He installed a new spigot which was beautiful and very secure. He was neat and polite. Thanks Adam:)
MK S.
03/07/2022 12:00:00 SA
We have Rayne water at our business and decided it was time to get it in our home, as well. Adam was our technician. He was on time, courteous, and finished the installation quickly. He took time to explain where everything was and how to shut it down if needed. Thanks Adam!
Rachel B.
06/08/2020 12:00:00 SA
I have been using the rayne water system for about 5 years now.
Super easy, low maintenance.
I had cancelled the RO drinking water for a bit when trying to shave my monthly costs down. I missed it so much and went back to having it recently.
The guy hooked it up to my fridge so I have good water and awesome ice cubes!
Tastes so so so good.
Rayne installed a water softener and RO drinking water system in my condo. Dave was great at answering all my questions and even brought a sample water softener over to see how it would fit in my space. Sam and Latif went above and beyond installing everything and making it work and look good in a small, awkward space. I'm very happy with Rayne and highly recommend them.
Adam provided professional, friendly and efficient service of our water filter system yesterday. He showed up within the time specified and completed job efficiently.
Bart M.
02/09/2022 12:00:00 SA
Rayne came out quickly and professionally to provide a reasonable quote on a whole house water conditioner. I received a fair quote form Donnie and the work was scheduled promptly. Adam and Cameron came out to install the entire system in one day They were professional, efficient and pleasant to work with. I was pleased with the process from start to finish.
Patrick B.
04/09/2020 12:00:00 SA
I've used Rayne Water for my water conditioning needs for almost 15 years through all my homes and moves. I always used the rental tanks and have been extremely happy. Now that I am in a more permanent housing situation I decided to purchase a water treatment unit. Donnie was very informative, no pressure and great information!! I wish I would have purchased sooner. I did not know you can take the unit with you if needed. Wonderful installation, great tasting water and no need to exchange tanks. Great water on demand!! Thank you Donnie for your help and recommendation.
moved from LA and assumed the water in SD would be great but assumed wrong ! Adam installed my Rayne system and did a fabulous job especially because I'm very particular about unsightly wires/lines . super knowledgeable, friendly, and clean work!
Renata P.
12/05/2021 12:00:00 SA
Alonso did a great with his service and I truly recommend this company, thoughtful company and an excellent service.
Very excited to have Rayne install a water conditioning system in our second office as we loved the one at our old office. Our service technician Drayton did a great job installing the system, was very polite and worked quietly and efficiently. He clearly explained how the system worked to me, and as always I was very impressed with Rayne's customer service and professionalism. Thanks Drayton!
Adam was very polite, showed up on time was very knowledgeable and had a willingness to answer any questions we had.
Spoke with a couple companies and decided on Rayne. Dave did a good job laying out the options for us. We decided to rent for a couple months while we make sure the system is what we wanted and if we end up purchasing the rent will credit towards that. Good piece of mind in a significant purchase. Scheduling the install was quick. Adam and Mark installed the system. They were efficient and did a really clean job on the routing of the water connection, the drain and the electrical. Before you make a choice on a water conditioning systems I would definitely recommend talking to Rayne.
Katie N.
07/07/2021 12:00:00 SA
Dave and Tom were great and even tolerant to my kittens who were so curious about the install! I'm excited to have great water and not have to lug cases of plastic bottles up my stairs. Super happy with install and they have great customer service!
Miko F.
06/09/2021 12:00:00 SA
Met Donnie at the Home & Garden show at Del Mar and scheduled a consultation which he was very thorough about the system, on top of providing discounts from the show.
The installation team of Joe T and Drayton was great. Very professional, followed all COVID-19 protocols and made sure everything worked as designed and looked good. We also got the RO system which is just awesome. The water tastes great and don't have to worry about lugging cases of water or heavy water jugs anymore.
We used the water softener that evening and you can feel the difference immediately. We would highly recommend using Rayne if you are looking into a water softener system. You won't be disappointed!
Adam recently completed some necessary maintenance on our soft water system. Adam was professional and conscientious about the disruption to our water service while he completed the necessary maintenance.
If ur tired of buying water that's over priced, doesn't taste great, empty bottles collecting in the yard.
Then give Rayne water a call. Best water I've ever tasted. Even the Wife is happy. Don't take my word for it. Try it urself, u won't be disappointed
Met with Donnie about getting a water conditioning system for my home. He was very helpful and knowledgeable about the systems and finding the right one for my family.
I just had my system installed today by Joe trifle and I couldn't be more happier! Joe was great and did an outstanding job on the installation. He was very friendly and took his time walking me through my system and answering any questions I had. (He installed the day after Christmas!)
I very pleased with Rayne and highly recommend them! Thank you!
Scott M.
10/05/2021 12:00:00 SA
Adam was great. Very competent, efficient, calm, and personable. Handled my softener and RO installation easily and quickly. Highly recommend!
Harris T.
11/11/2021 12:00:00 SA
Our undersink reverse osmosis system developed an issue with slow flow, and tank water always running out. Drayton came out this morning and resolved everything. He was very helpful and answered all my questions. We're very happy to have it working again.
Patricia W.
02/05/2021 12:00:00 SA
I met representative don echols at a fair and he explained how the water treatment worked in a way that i could understand. I signed up & three years later i still love it! Water makes skin & hair feel amazing! Highly recommend this company. They are also responsibly priced!!
Sarah G.
09/08/2021 12:00:00 SA
Adam came to installed my reverse osmosis for the under the sink and went above and beyond! There were some complications but it didn't stop him for completing the job perfectly.
Dana W.
08/11/2019 12:00:00 SA
We had a fantastic experience w/Rayne. We worked with Donnie (sales) and Joe (installer) and were impressed by both of them. First contact was at the Del Mar Fair, where we scheduled a home visit. The person at the fair was helpful and friendly.
Sales experience:
Donnie came to our house for a home visit and was personable, courteous, knowledgeable, and didn't use any hard sell/pushy methods. He listened to our goals and concerns, and provided a clear summary of here's what we do, how we do it, and why we believe our system is the best balance of cost/benefit to meet your needs. Really a pleasant and informative experience.
In contrast we also talked to the company that Costco offers, and from the moment the sales person arrived it felt like a focused sell effort, less interested in listening to our needs, and mostly focused on delivering a scripted sales pitch. Their eventual quote for a water softening system was over twice the cost of the Rayne system.
Obviously we went w/the Rayne system. Water softening w/charcoal filtering.
Install Experience:
We had a complicated install due to limited space in our garage and difficulties due to the layout of our utility room where the drain needed to be located. Joe was our installer and he saved the day and worked out a great, simple install approach that managed all of our issues and allowed us to add the system w/the least amount of expense and complication. Just can't say enough about how Joe turned our install headache into an install success.
We've had the system in place for about three weeks now and it's working without any issues or problems. Would choose Rayne again in a hearbeat.
Nick U.
11/12/2020 12:00:00 SA
I have had a reverse osmosis system for 5 years now, & still love it. I referred my in-laws to Rayne, & worked with Donnie on their system. There have been upgrades since my system, so he walked me through all the differences, and how the install will go. He was a great guy to just chat with. The water & customer service with Rayne is top notch, I highly recommend them.
John W. P.
Enjoyed a delightful visit today with Joe T. from Rayne San Diego.
Although we have had our system for several months, we were
not aware of the many features the monitoring system provided.
He tested our water to assure us that the system was performing
properly. Our initial concern was that the system was using a
minimal amount of salt when compared with others with the same
system. Our conservative use of water appeared to be the answer.
Thank you Joe and Rayne of San Diego.
Today Rayne installed my soft water tank. The technician, Joe, got here a few minutes early and was ready to get the tank installed. I could tell he had installed quite a few systems as he was confident looking over the project. He made some suggestions of where the tank would fit best and I agreed. He was easy to work with and did an exceptional job in making sure the new pipes looked good and secure. Cannot wait to start feeling the new effects of Soft Water in my home.
Michelle R.
09/07/2021 12:00:00 SA
Service call from the tech Adam was awesome. He fixed a line in our water conditioner and was prompt, very personable, and did a great job. He had all the necessary equipment with him. Very satisfied with the service.
We bought a water softener a year ago and it was set up wrong and water started spraying all over. Then recently I got a new washer and asked Rayne to come out and make sure it was hooked to the water softener properly. The guy that came out did not even know the hot water is on the left. Then he started talking about cutting pipes. I showed him how I thought it should be hooked up and he agreed and moved the hose, I was charged $60 for me to tell him how to hook it up! Love the water softener but technicians are lame.
I am impressed with their service...especially our tech Adam that was prompt and did a very good job installing our water softener. Adam kept me in the loop thru the whole process and installed our system neatly in our garage right where we wanted it. We are excited to finally have high quality water at every tap in our home.
Don B.
06/11/2020 12:00:00 SA
After a complete remodel with classic home improvements, I chose Rayne to install a new Reverse osmosis filter under the new sink. Joe Tridle did a superb job installing the new unit. I measured the total resolved solid for my faucet to be 515 ppm, but the small RO faucet from Rayne measured 20 ppm after one day of use. We had previously a GE to but this unit has far more capacity and took up less space under the sink. Highly recommend for RO unit
We have been with Rayne so long i cannot remember the start date but it has been a great experience. Donnie came out to oversee our unit we purchased from them and get us all lined up. Everything is working awesome and it is nice to have Donnie circle back periodically to check on us. He understands what the Customer needs and even their office is top notch!
I would recommend them to anyone who is looking for the best in Drinking Water and Customer Service.
Arlene P.
07/12/2016 12:00:00 SA
I was looking for a counter top, bottleless, water cooler (preferably alkaline), that I can pay month to month. I can't commit to a longer period because the space I am using it in is temporary. I need 3- 6 months or more.
The rep that I was talking to told me that I'd have to sign up for at least12 months and that I won't find any company to rent to me, month to month, because their sales people wouldn't get paid. I took what he said in stride, but was pretty sure I could do better.
With a little more research online, I found exactly what I wanted.
These guys did great with replying to me quickly, but docking two stars for just not being helpful and giving incorrect information about the market in general. I probably won't look at Rayne for a long term solution in the future.
Our company have been using Rayne Water years. There invoicing system sucks big time, AR team are very rude; first they don't provide invoice number, second they ONLY mail invoices-they don't give you an option of email etc. Now they are complaining of missed payment-I told them that they have to provide me a copy of the invoices that was missed and I will gladly process payment but the lady on the other end said that needs some researching etc etc. and we have to make sure we check our mails. I told her we check our mails regularly and I only process whatever I get from the mail!-I won't be going to USPS asking for mails from Rayne. I even asked the Rayne Rep that there must be a better way of sending us our invoices but she became rude and threatened to pull our their machines-which I said, I have no issues with and they can pull your machines anytime they want since half of the time they are not even working properly! Very Bad Customer Service!
Rayne came out on time as requested, Technician Joseph installed our Water conditioner in a timely matter with professionalism, he was very friendly and informative! He also hauled away our old system and we are very happy with the results! As you can see in the picture it all came out exceptionally clean. I recommend this product totally.
Kenneth B.
03/06/2018 12:00:00 SA
Rayne Water Conditioning continues to be an exceptional service! I've been going with this company for a couple years now and I couldn't be happier with them. They are knowledgeable, timely and efficient and I would recommend them to anyone!
I want to also mention the exceptional service from their Technician Joe Tridle! I can't believe I forgot to mention this before, because it was the primary reason I went on to write this review. Thank you Joe!
Adam E.
02/05/2021 12:00:00 SA
Joe installed out 2nd system (first lasted 12+ years). Loved the service, flexible options, and professionalism. The overall experience from sales, scheduling, and install was great. The water quality that their systems provide cannot be beat.
Robin R.
02/03/2021 12:00:00 SA
From initial sales call with Donnie to the installation with Joe and Drayton, Rayne could not have made it an easier process. Donnie laid out all the different options for me and helped me make the right decision for my household. Joe and Drayton were efficient and solutions oriented during the install process. I would highly recommend using Rayne if you're in the market for soft water.
We have a Rayne water machine here at the store for many years now. The machine is serviced on a regular basis , provides cold clean water at a great price ! I recommend Rayne water for all your water needs !
Robert Estrada
Lee Rollins Firestone
Everything absolutely perfect. Particularly the exemplary work done by Joe Triddle, their installer - a master perfectionist at pipe work. Would recommend Rayne San Diego highly!
Every interaction I've had with the personnel at Rayne Water has been outstanding. They helped me reduce my coffee shop's expenses by consolidating my water filter providers from three to just one, all while providing the same quality output (if not better). The technicians who have come to install and service the filtration equipment were professional and patient, answering all of my questions thoroughly and making sure my business and I were satisfied with everything. 10/10 would recommend.
I have been with Rayne for over six years. Three years ago I began having a problem with black water running out of my faucets and into my toilets. Repeatedly called Rayne who sent out techs , they
said it was probably something to do with my plumbing. Over the three years , I must've call 6-7 times for them to come and help me with this each and every time I called they did not necessarily send out a tech. Finally, I paid a plumber to troubleshoot the problem, by this point thinking my main line was cracked and it was letting dirt into my plumbing. Not so said the plumber. He bypassed the water softening system & the water was clear. He drained my water heater because of course it got full of dirty water. I called and I spoke to three different women at Rayne asking for help. She Told me somebody would be out on Wednesday this past week. Come Thursday morning nobody showed , nobody had called. I called again Oh sorry, they had missed placed my appointment. I asked them to come out and put in a new system, & for them to consider giving me a credit on my account for three years of aggravation. She said she could give me a one day credit. I said no I was thinking more like six months. She called me back an hour later and said the most they could give me a credit for was one week. At that point I said please come and get your equipment, I've been a good client for six years paying $163 every two months religiously. And this is how you treat my loyalty. I asked to speak to the owner, I asked to speak to a manager, no one was available, in the words of the woman I was speaking to I believe her name was Argentina.
Needless to say I'm frustrated, offended and deeply disappointed. Please do not use this company they do not care about you if you have a problem. All is well as long as there's no problems. Not the definition of customer service I was hoping for.
Joe Tridle, service technician, did a terrific job of installing my new soft water system. He was very polite and friendly; and he patiently answered my many, many questions, so that I felt very comfortable with the process. Thank you!
We moved to Chula Vista just as the COVID quarantine started. Our previous home had a soft water conditioner and we wanted one in our new home. We called our old company and they never responded back. We called Rayne and Donnie was sent out to talk to us.He offered us a great deal and we signed up on the spot. Donnie was great and kept us updated on start dates etc. We will gladly recommend Donnie from Rayne Water to anyone for their water conditioning needs.
Rayne Water Conditioning is a top of the line company. We have been customers for approximately 40 years.
The manager of Rayne, Mark Hendricks, has gone way out of his way to accommodate our needs.
We just had a water unit installed, by Tom Callaway, who was personable yet professional. The equipment was installed in a timely manner. Tom also arrived within the designated tIme frame. Also, the secretary Argentina was so friendly and accommodating and very professional. We are tough customers to satisfy.
The 40 years with Rayne indicates why Rayne is the water company to choose!!
Extremely satisfied customers.
Kenneth H.
12/10/2019 12:00:00 SA
I have used Rayne Water systems since I moved to arizona in 2008, they have always been there for me and my family. I can tell you from experience that a water softener is a must have in arizona due to the heavy mineral content in the city water. It will extend the life of you appliances and especially your water heater. The gentleman that sold me my house did not use a water softener, his water heater lasted only a year with Arizona city water running through it, the calcium and magnesium content destroyed the water heater after a years use. Just to give you a idea of how effective Raynes water softeners are, I have had the same water heater in my home for seven years and it is still going strong.
Water softeners will add many years to all your appliances that use water. THANK YOU RAYNE
So far all I can speak about is the customer service and installation of our water filter/softener unit. We first met Dave Marinesi at the county fair and he gave us a brief overview of the units and offered to come to our house and elaborate further. He was very thorough and showed us with water tests how hard our water was. We were sold on the Guardian 1250 and Mark and Jeffrey finished the installation today. Mark and Jeffrey were very professional and the installation work they did was very clean. They both gave a thorough introduction to the unit and were very responsive to my questions. I am hoping for many years of trouble free service from the Guardian 1250 but it is reassuring to know if I have any issues that the customer service has been great so far. Thanks Dave, Mark, and Jeffrey!!!!
Melanie C.
08/02/2018 12:00:00 SA
I decided on this water softening conditioning system approximately one year ago. With in a week while I was of town alarms went off. The alarm does not send an alert to the office. The cause was that the installation was shoddy and there was shaved plastic clogging the unit. They fixed it. Next alarm... i go outside on a holiday weekend and water is shooting out of it at high pressure about 20 feet. I left a message with the 24 hour emergency option. I did not receive a call back for over 2 hours. In the meantime i had to call a plumber and pay holiday rates only to find out that almost no telflon tape was used on the high pressure fitting during installion. When i finally did receive a call back the man told me my emergency call had been sent to the wrong area. I have had 2 other incidences of alarms on the unit while i was away from home. The electrical was pieced together and left exposed with splices.
You can not pay your bill online or through an automated phone service. This is 2018
You can pay over the phone IF you can actually get someone to answer the phone which is highly unlikely. Snail mail is really your only option. The water itself is good quality but everything else about this company is terrible.
Rayne listened to my concerns and frustrations and finally had our softener system installed on a weekend because of their mistake. Even though it was frustrating in the beginning - the product is great and I dont want to take anything away from that. The installer came on time on a Saturday and finished early and made sure all of our questions were answered before he left. I hope they continue to provide this kind of improved service for us from now on.
Steffan came to our house on a Saturday morning to fix our clogged and leaking sink. He crawled under the house to diagnose the problem and found there is a belly in the line. He replaced the leaking part under the sink and cut into a large pipe so he could run a larger, longer snake through our drain. His snake wouldn't power up so Steffan had to do this by hand. Our sink no longer leaks and it drains like perfectly.
Professional Installation. Donny came to our home to access what our needs are; then Tom came to do his artistic work with copper pipes and install our softwater tank. Tom spent much time to be sure that the tank fit in the small space he had between dryer and garage sink. I was quite impressed with his work!
This experience was NOTHING SHORT OF AMAZING. The sales rep Donnie was funny, knowledgeable and helpful. And the tech who installed it, Joe did an awesome job. And the very best part, we have SOFT water... soft in the tub, the washer, the kitchen. Because we are from the Pacific Northwest, we never really thought about the quality of the water being so different in Southern California. Hard water wrecks your appliances, leaves stains on your tubs, sinks and toilets. The other chemicals are leached into the system from the city water system (chlorine etc). It's damaging to your skin and hair. No more! We are in soft water heaven. Thank you RAYNE WATER peeps!
We have had Rayne Water service for over 20 years, in 3 different homes and the service has been outstanding. We had the same delivery person most of the time. Recently, it appears Rayne has either subcontracted their routes out to someone else or has sold the business. Our scheduled delivery was just missed. I didnt notice it until it was 7 days past and when i called, the person indicated they would try to get here within a week. In the past, it would have happened within a day. If this is the new Rayne then it appears we might be looking elsewhere. I never had to monitor whether or not the delivery was made because it always was. Now it appears i will have to monitor the deliveries to insure they happen. Such a shame
I had two quotes for a water softening and decided on Ratner. Donnie, the sales person who came to my home thoroughly investigated the best option for a salt system. We decided the easiest way was to add it just to the hot water since, without a big expense, I would have to run pipes to the side of my house. When Joe arrived to do the install, he discovered, much to my surprise, that he could install hot and cold for the entire inside of my home and leave city water to the outside! I was very pleased to hear this, Joe went through everything he did. Showed me all valves and what to do in case of water leak, vacation, etc. I also had reverse osmosis installed under my. Kitchen sink. I cannot believe how much better my water tastes. I am very pleased with Rayne. I know have nice soft water.
We've been using Rayne since April and are very satisfied. The sales person we met with (Donnie) seemed quite knowledgeable about his product, took a fair amount of time to answer my questions, and was very pleasant. The service we ended up with was as promised-no bait-and-switch and no surprises. Our water must be quite hard where we live as our family deals with dry, cracked skin on our hands and our plumbing fixtures need too-frequent replacing. The skin problem has virtually gone away, and we expect the fixtures to fare much better.
We also have Rayne deliver our salt. They provided a schedule and have stuck to it.
Should have rented a water softener a long time ago.
I found Tony, the Raynewater water purification systems technician to be excellent. From the front office to my kitchen, Rayne was a terrific organization.
Peter S.
01/04/2018 12:00:00 SA
My daughter needed a water softener for her condo in San Diego, so I called Rayne. Donnie came out to discuss the options and suggested a unit that included a chlorine filter. Based on his recommendation, she decided to rent a softener with the chlorine filter. She is very pleased with it.
After about 7 month of service, an error message showed up on the display. Calling for support, I was told that it was not an urgent situation. Regardless, a service tech came out promptly and fixed the problem. There was apparently a loose plastic piece that got stuck in the water flow and had interfered with a flow sensor.
Donnie even followed up with a call to make sure all was satisfactory. We are rather happy with the softener unit, and also the service received.
Ron O.
09/09/2017 12:00:00 SA
Rayne not only delivers fully charged soft water canisters, but they will, and have, delivered the occasional extra bottle when needed. We don't need to keep track of them as we have found the company and delivery personnel quite trustworthy.
Kireii O.
08/03/2019 12:00:00 SA
Very disappointed with their service. They only have installation during weekdays which makes it hard for full-time workers. I had to take a day from work so they would install the water purifying system. Not only are they not punctual, but they said they couldn't do it since they were not well equipped!!!! So that day was a waste of effort and money. Someone else already came by before the installation day to review my sink and give me a price quote but didn't adequately take notes for the big day. They have yet to call to reschedule or apologize for their lack of customer service. Be ready to accommodate and be flexible with their schedule if you want to move forward with this company.
We have now had our water softening system for a year and wouldn't want to be without it. Not only is our hair and skin much improved but BEST of all is no hard water deposits around faucets, tile, tub and shower. And you should see our spotless dishes right out of the washer! We also feel confident that this system will have long-term help with deposits in our copper water lines (for which we have had 2 leaks due hard water build up.) We had a representative come and explain the options. Had a follow-up concern which he immediately resolved. Happy with Rayne!
Vivian E.
09/09/2017 12:00:00 SA
Rayne Water Conditioning is the best addition for our grandma's loft. She has the reverse osmosis system set up to her kitchen sink and it's convenient for her everyday use. Overall it's peace of mind that she has filtered drinking water available at her fingertips.
Una N.
06/02/2017 12:00:00 SA
I had another water company, that shall remain nameless. They kept raising my prices and never upgraded my water filter system. Just switched to Rayne Water Conditioning. I met Dennis Calesa, at the Fiesta del Sol in Solana Beach and he quoted a cheaper rate, with a better, more efficient updated water filter and larger tank for much cheaper. He came and looked over my old system and got the new system installed just a few days later. The installer was real nice and didn't complain at all about working in such a tiny little studio kitchen. He got it installed in no time and within the window of time quoted in advance. It is so nice to be able to fill a full pitcher of water in one trip. Water tastes great and I am a very happy customer. Who could beat cheaper and better and nicer.
Sandra F.
04/06/2017 12:00:00 SA
I've had a Rayne water softener in for 19 yrs. Throughout the years, I had the unit serviced which the company never had a record of due to multiple owner changes. I used a lifetime warranty to rebuild the resin tank recently as it was leaking. That cost me $60.00 for 1/2 hr for them to look at it after I told them the resin tank was leaking and where on the phone. Then I paid $120.00 labor to reinstall it for a little over an hour and 1/2 work + $60.00 plant fee + 30.00 shipping fee. So my warranty work cost me 270.00 which could have been $210.00 if they would have just come out and took the tank out like I asked them to.
When they took the unit out, the bypass valve was leaking. The tech said it was no big deal when he replaced the tank it wouldn't matter. I replaced the house pressure regulator while the resin tank was out (2 weeks) and called Rayne to have the tech bring a bypass valve rebuild kit so he could do that and re install the tank at the same time since the seals we 19 years old. . When the tech installed the tank, there was a loud foghorn noise every time the water was turned on. The tech blew me off saying it was my regulator and didn't rebuild the valve EVEN THOUGH I TOLD HIM TO because he was in a hurry. When I put the valve in bypass the fog horn noise went away. I had to have them come back to rebuild the bypass valve. Tech was here 40 minutes charged me an hour labor and another 4.95 surcharge (their medical insurance surcharge) to do a job that could have been done when I paid them 2 hours labor for 1.5 hrs they were here to reinstall the resin tank. I had to call them several times and ARGUE with them that the bypass valve was the issue making the fog horn noise. The tech swore it was my regulator. So all in all, I had 3 plumbers come out installed 2 different regulators and the problem WAS THE BYPASS VALVE I TOLD THEM TO REBUILD IN THE FIRST PLACE. They cost me well over $300.00 in plumbing service calls and gouged me on the labor for their work which should have been a trip to get the tank and one to reinstall it and rebuild the bypass valve. All could have been done in 2 hours. So in closing, you be the judge, I wouldn't buy another softener from them and I certainly wouldn't listen to them if you have a like situation.
Update: After all of this shenanigans, once the softener went into regeneration 2 weeks after the bypass rebuild I woke up to another puddle in the garage...the plumbing leaked from the head to the brine tank. The problem with this company is the techs are in such a hurry they don't check their work. That makes 3 months and about 6 trips to fix a softener that was leaking in the first place. Not very efficient service.
Such a waste of time. They never showed up for the installation of the unit. When I called they said they would give me a call right back to see what's going on. Waited another hour and never received a call. I waited at my house from 9-1 on a well scheduled day after taking a day off from work. Now I'm late to go to the DMV. Thanks for nothing. Wouldn't recommend this company to The Devil for Hell. It would freeze over before getting their service call. Even tho their offices is next to The Devil himself. Horrible service. The manager finally called 1 1/2 hours passed the appointment time and asked if we could reschedule. -.- no thanks
If you want a $25 Starbucks gift card all you gotta do is post a review during your first consultation before the appointment for instillation. Beware of the positive reviews
Got a water purification system at our kitchen sink a year ago. The Sales guy that came out was excellent and very informative but not high pressure. Fast forward to now, we saw what seemed to be floaters in the water coming out of the Rayne system and called them to send someone out to check it out. They scheduled a very nice gentleman (sorry, didn't get name) that was extremely helpful. We thought the system, which is $50.00 every two months (very affordable), needed the filter changed once yearly. The tech said it was every two years but said that after testing, the water could have been more pure--he thought our salt water softener line was leaking into the system, so he changed out the entire system for us! This was totally at no cost to us! We were amazed and very, very happy! I highly recommend this specific Rayne Water Company. Budd B.
We've been using Rayne for over 20 years
First an RO system which I couldn't live without. Now we've installed a soft water system that I never knew I needed until I got it.
It's so easy they come and every few months and add salt, I never even see them it's just done like magic
I've had great customer service and have recommended them to many friends
I was unhappy about a job... the mess left behind, the various people I would speak to on the phone trying to get answers.
But within an hour or 2 of my complaint I received an email and later a phone call to try to resolve my issues. As with any service provider, communication can be key - and when it breaks down it gets frustrating. But obviously customer service is very important to Rayne, and I appreciate their efforts to understand my frustration, to investigate the problem, and to resolve it.
That's what good customer service is. Thank you.
We have been very happy with our RO unit in our kitchen that we have been renting for about 6 months. The water comes out very quickly. The tank has been an ample size and the water tastes wonderful. We needed a few minor adjustments due to the spigot loosening and the service has been fantastic every time. Donnie Echols was a very helpful salesperson.
Rented a unit from these guys and was very pleased with the level of service. Donnie the salesman came out to meet with me and discussed my options and things only got better from there. Ive had a total of 3 different servicemen out since installing the unit (one for install, one for uninstall and one for salt deliver) and all 3 of these gentlemen were the epitome of what a customer service visit should look like. Ive since moved on to other things but my experience with this company was top notch. Thank you all for you help and service.
Great service all round from the initial consultation to the installation. Technician showed up right on time and they were done in 2-3hrs installing a whole house softener. It's only been a week or so in use but so far so good. Hopefully it will continue to work as advertised.
Had a great consultant (Kenny) and consultation! Needless to say I'm getting my new system installed Monday and had my house looked at yesterday! I'm excited to get the water system and be able to drink fresh water from home!
Bryan T.
11/09/2012 12:00:00 SA
This company mailed us a notice from their mail delivery center. It said We have been unable to reach you by pyhone to set up package delivery. Please call to arrange FREE delivery.
In big letters it had: PACKAGE DELIVERY NOTICE
We had recently ordered some items for delivery, so called to coordinate the delivery.
1) The company said they would need to call us back.
2) After an hour, we called them back, and that was when we found out that yes, they have a package for new home owners that they will deliver to you, but it is REALLY a scam for them to sell their services.
I wouldn't go with these people if they were paying me to use their product. This kind of deceptive marketing should not be rewarded with ANYONE's business.
JLynn M.
06/01/2015 12:00:00 SA
My husband I moved to a new home and noticed that our black dishes were becoming spotted and constantly looked dirty, and our new shower curtain looked disgusting. At the recommendation of a family member, we called Rayne. Within a few days, we were having a soft water system installed. The plumber went out of his way to install the system where we wanted it - he even came out on a Saturday to finish the work. (The job was a bit more difficult due to our house's layout.) Our dishes finally look clean and everything in our bathrooms stay new looking. The build-up on our faucets has ceased and our new shower curtain has stayed new looking. So glad we installed a Rayne salt system!
MaryFrances Bradley found Rayne to be a great provider of good filtered water and related equipment for the home. The prices were reasonable for the quality of service and the delivery and setup was efficient, friendly, prompt, and completed in a timely fashion. She is enjoying good tasting water in all her cooking and beverages now, thanks to Rayne. Well done, guys!
I have been a Rayne customer for a couple of decades, at least, and I have always been happy with their service. I am writing today specifically to thank three of their employees. I always shut my reverse osmosis system off when we are away for more than a few days. This morning I came home and discovered that the ball valve on my RO tank was stuck closed. When I called Rayne and explained that we had no filtered water, Argentina and Alison went the extra mile to get someone to the house on short notice. That someone was Martin, who was knowledgeable and efficient and quickly fixed the problem. Thank you. I am a happy customer.
Great Service! After moving to San Diego, my wife and I noticed our daughter eczema was getting worse and my wife's hair was breaking. After doing some research, we discovered that San Diego has some of the hardest water in the country. We learned about Rayne Water from my sister and immediately ordered their services. After using their services, we've noticed great improvements in my daughter's eczema and my wife's hair. We also have the added bonus of having a cooler that filters our drinking water which saves us money because we don't have to buy bottled water.
Kelly M.
08/12/2016 12:00:00 SA
Please think long and hard before you call this business. Very unprofessional and deceiving
practices. We had a system installed 2 1/2 years ago and need to close our business soon. After calling them to pick up equipment they informed me that we had a 5 year contract which i had no idea of. Obviously our sales person took it upon himself to sign us up for that contract without telling me. So now they won't do anything about it. Very shady company.
Manager won't even talk with me because he is gutless. I will make sure everyone I know does not use this company. Water tastes like crap as well.
We use this at our salon and it is extremely beneficial. Water is great, the hot water is so ridiculously hot its amazing! We compare it to other water suppliers and have found this to be the favorite between our consumers.
Best water company in SD, hands down. This new filtration system is so much better than my old one. Plus: Excellent customer service! I recommend them to everyone. Give them a try, I swear you'll love it.
I am so pleased with our Rayne water. First of all my dishes are cleaner. And my skin and hair feel so much better. It's been dry with the weather and now with the cold weather and heat on it used to dry my skin, but with the soft water my hair and skin feels amazing. Best decision my husband and I made.
They have great service and have always taken good care of our business. Recommend them to anyone!
We purchased our Rayne Water Treatment on October 14, 2014. Mark installed it and he did an excellent job. The unit is in our garage and very compact. So far we love it! The water feels so nice and best of all I know this will help with out plumbing fixtures, faucets, the calcium deposits left on our shower glass stall and the tub itself. I highly recommend this product!
Delrosario A.
04/10/2015 12:00:00 SA
My water softener system is still having issue generating soft water after a Rayne technician came to reset the system timer which cost $50.00 for less than 5 minutes job.
Rayne Water was out this morning to service our reverse osmosis. The tech changed our filters. He is always so neat. Never makes any cleanup for me. The water taste great and is extremely pure. Better than purchasing high priced bottled water. Bottom line is we are very pleased with them. I really feel it's a good investment in your health.
I have had my Rayne soft water system installed and running for about 4 months. From the beginning Rayne has been very responsive. My rep, Donnie, explained the system to me, as well as pricing. He even gave me the name of the person who answers the phone should I need to call.The installation was paid for by the reduced payment for the first 3 months. The water is soft. New resin tanks come every 4 weeks. There is nothing for me to do. All is well. I highly recommend Rayne for your water softening needs.
I've had a bottle free cooler for the past year and have enjoyed the quality water and service that Rayne has provided. Bill and Sean are my account reps and have stopped in periodically to test my water and make sure I'm happy. I've referred a couple people to them and they are happy as well. Cross Fit Santee, Lakeside Automotive, and Rayo Wholesale Flooring to name a few.
Bob Y.
02/07/2016 12:00:00 SA
Kenny was extremely professional and courteous. He tested the water and provided a range of possible solutions. Installation of the water softener was scheduled for just a few days later. John was on-time and did an extremely professional job; almost a work of art with copper. The equipment is commercial level and first rate; substantially higher quality than the failed water softener that I'd purchased and installed from a big-box store just a very few years ago. If you're looking for water treatment solutions for your home or business these are the people to call.
I am the fan of Rayne Water, the cost is reasonable and the sale person is nice.
The only thing need to be improved is the system cost a little more water which might increase my water bill. I wish the company can develop a technology to generate pure water with save more raw water.
Tom M.
06/06/2016 12:00:00 SA
We were very pleased with the service from Rayne Water Conditioning. They came and spent a lot of time with my husband Tom explaining their services. We felt the serviceman was very knowledgeable and honest. They installed a new system for us at a reasonable cost and continue to maintain it. We highly recommend this family owned business. Sandy
Based on the response from the new company rep, I'll give them the benefit of the doubt.
Amber B.
06/07/2014 12:00:00 SA
Great personal service. Sean and Bill are the best. we have system in business and personal home, water is top rate. I would recommend Rayne and have to many people.
Rayne water has been delivering to my facility as long as I worked there. The delivery driver Adam is awesome! That guy is always quick and pleasant to talk to. He always has something witty to say and is happy to answer questions. Great company
Great customer service......excellent install job..... Joe excellent.....Kenny too. Would recommend to any one!
Not a good decision to have this company to install new water softener . Sale rep talked really good about a system that save water and salt . We paid cash for it and 3 weeks later , salt in the tank down to 2/3 of a tank . Installation guy name Tom would not even greet you. After install the system. I sure ask him Did you set the system? He said Yes, It was done at the factory . Call them to ask what is going on with the system . Appointment set from 12 to 3, I stay home to wait for them, they call to cancel the appointment !! I have never seen a company to cancel the customer !! Well Tom come again and did not know what to do. He called the office and set it up . Not even say Sorry we messed up . I call them back and want another tech to come to verify his works and fill up the missing salt. They call back today and to inform me that they r not coming at all and your system work fine . They do not even deserve a star . Hope my 2850 dollars last
AJ G.
01/08/2015 12:00:00 SA
Been using Rayne water for about 8 months now and could not be happier with their product/services. From the time they came to our house to interview with us about our water needs, helping us select the right equipment, payment options, installation and equipment performance they've been great to deal with. Follow up service has been outstanding as well. I'd highly recommend Rayne for all your residential water needs.
Leilani S.
01/04/2015 12:00:00 SA
I let my husband Steve gather info on a group of whole house water systems to replace a system we currently had. When we finally met with Rayne, not only were they affordable but the whole house softening system is great! Everything cleans better! We even had a drinking water system installed and had it hooked up to our fridge so even our ice is clear!
I remember being a kid, and having a weekly visit from Rayne to swap out our parent's soft water tank as part of the exchange service up in Scripps Ranch... 25+ years later, I welcomed them into my home to install a softener and conditioning system. We're on a well, so softening was a priority, but as part of the package, we also got a pre-filter system for sediment, and their Guardian system. Installation took two attempts (first time they came out, they brought the wrong tank), but the installer was otherwise courteous and on time (and he had worked for the company for EVER, which is always reassuring). The sales guy... well, he was actually a good guy, and wasn't too pushy-used-car-salesman type, but after all, he does need to make a living, so would give us friendly calls every week or so while we were shopping other companies. The prices were a little high (their Big Blue filter markup was especially high), but hopefully those higher prices will payoff when something goes wrong and we need service. Other than that, it was an enjoyable experience (as enjoyable as buying a water system can be), and we are glad we chose this company as compared to the others we got estimates from (all the usual home show suspects). Four stars for now... I'll update and revise next time we need their help or have another interaction!
Bill Reed signed me up for a under sink RO system. We were spending over $100 per month on bottled water. We're saving a lot of money now and never run out of water. The taste of the RO filtered water is better than the bottled too! Now I don't have all the clutter of bottles and we also feel good about using less plastic. It's the little things :)
Chad A.
04/11/2014 12:00:00 SA
Rayne Water is an Exhibitor at our Corporate Health Expos, bringing their services to the expo attendees and providing clean, delicious, healthy water to everyone in attendance. We love them not only for the high quality product they deliver, but also for the unbeatable customer service representation. I would definitely recommend them for anyone considering water service.
Beware long time Rayne Water customers! After being a customer for almost 20 years, Rayne Water was negligent in replacing our soft water tank. The tank imploded and caused little tiny beads to run throughout our entire plumbing system. This caused every faucet, toilet and appliance in our house to become clogged and unable to allow water to run through. Rayne Water technicians tried to drain all the pipes and clear the clogs but they were unable to. They advised us to hire a plumber and promised to reimburse us IMMEDIATELY. The plumber spent 2 1/2 days at our house replacing shower heads and faucets, unplugging appliances and toilets. The bill ended up being over $4000! While Les, the operating manager was understanding and apologetic. He even shared with me that the tanks only last 10-15 years and should be replaced. Why was our 20 year tank never replaced? The CFO Bret refused numerous times to talk with my husband. They sent our plumber's bill to their insurance company Travelers, and now they will not release a check to us unless we sign a waiver releasing them of any future issues we may have due to their faulty equipment. Why would any one do such a thing? How do we know that there will not be any other issues with our plumbing due to their negligence. They haven't even offered any compensation to us for being displaced from our house for 3 days due to their faulty equipment. It's been 30 days now and we still haven't been reimbursed.
They were very patient and let me take my time deciding. They didn't try and over sell me and were WAAAAY cheaper than Culligan. The install guys were very friendly and they worked around my 6 year old and his plastic hammer. I highly recomend them for all drinking water and water softening needs.
Nancy M.
08/07/2014 12:00:00 SA
If you are looking to change like I foolishly did , DONT the water is terrible , I developed an itch in my scalp and my dogs were scratching so much they were developing patches where they had no hair , that happened as soon as I changed waters , and as soon as I changed back to Culligan everybody is fine ,Rayne makes you sign a contract for a year and in little bitty letters that I did not see and was not told , you have to pay 200 for early termination , I don't wonder why since the water is so bad and the service is also bad , the next day they installed it I had no drinking water and when I called some kid answered the phone and told me : what do you want me to do , I don't even own a screwdriver I did reach the salesman Nick and he got a hold of someone to come , the installer had done something wrong , from then on it went down hill , the flavor of the drinking water was not the same quality neither was the water pressure , the tech they sent several times was very nice but there was just so much he could do , now I owe them 200.00 and got a very nasty call from Tammy , I will pay them but it will have to be in installments , the contract does not specify how much or when I should pay them, also when they installedl the water softener they broke one of my big flower pots . My advice is to stay away from them and if you have Culligan don't change you will be sorry .
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