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Castillo Works Plumbing

Castillo Works Plumbing

Plumbing Service
1421 Trailwood Ave, Chula Vista, CA 91913
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Description

Specializing in Water Heater Installation/Repair, Drain Cleaning, Gas Line Installation and repair, Water Main Repair, Copper Re-pipe, Irrigation Repair, Garbage Disposals, Faucet and Sinks, Water Pressure Regulators,Toilets, Bath Tubs, Showers, Enclosures, Water Heaters, Water Softener, Leaks, Laundry Rooms, Sewer Lines, Hose Bibs, Insta Hot, ,Drain Stoppages, fountains, and much more. In addition to excellent service, we have solutions for reducing your water costs, and every measure of water you save helps our environment too. Just ask us how!

HISTORY

Established in 1993.
CastilloWorks is a third generation Plumbing Family with roots that date back in the 40s. CastilloWorks is sole proprietorship company, Serving San Diego County and surrounding communities with a certified state license contractor. CastilloWorks employs only the highest quality customer service technicians to complete jobs at your home, business, or office. CastilloWorks is a customer service company. Our service technician will arrive on time, use only quality parts, and will do the work right the first time for the price quoted without any hidden charges.Customer will receive a qoute before work begins, Once the customer agrees than the work is start.Customer will receive a qoute before work begins, Once the customer agrees with the agreed price than the work is started.

ABOUT BUSINESS OWNER

I'm a 3rd generation plumber. Plumbing runs through my blood by default. I have attempted to work outside the field of plumbing but in the back of my mind. I took a brief break to serve my country for the U.S. NAVY as an Aviation Electronic Technician (AT2). But while serving I continued work part time with the family plumbing company. When i was honorably discharged. I wanted to be a part of the High Technology Hi-Tech  to maybe part of improving peoples lives through technology but it always seemed no satisfaction eventhough i would do my job well, the end result was just consumer products like Ipods. So I decided to go back to my passion, which gives me a sense of satisfaction after each plumbing job that i do or be a part of. When a customer is happy im also happy.

Reviews

Daryl D.
Daryl D.
01/08/2014 12:00:00 SA
Castillo plumbing was professional and did a great job replacing my water heater.  Eli was meticulous and very detail-oriented in ensuring that the job was done correctly and efficiently.  The job was a bit pricy, but the quality of the work was evident and the warranty he provided on his work was outstanding, so I got what I paid for.  He will be whom I will be using for any future plumbing needs.
D W.
D W.
10/18/2019
Great company.  Just like the reviews confirm, this is a great company.  A plumber called back right away. Alex told me how to fix the problem while on the phone.  It worked. Didn't cost a dime.  Thanks Alex,  love your excellence in customer service.
Berenice S.
Berenice S.
8/20/2023
Ely was very courteous, professional, and thoroughly explained options for our heating and A/C needs. We were very pleased with the services and plan to call him for any future needs.
Troy G.
Troy G.
3/18/2019
We had an old kitchen faucet that began leaking and gradually got worse needing immediate repair. I called Castillo Works on a Friday morning hoping to get this repair finished before the weekend. They texted me back and confirmed an appointment for that afternoon. Art was the plumbing service tech. Art was very professional and did a fantastic job. The old faucet was so rusted it had to be cut off. Art was carful not to damage the countertops. Finding a plumber to make a same day appointment is difficult. Hat tip to Castillo Works for helping us out. Much appreciated.
Stephany M.
Stephany M.
7/15/2020
We just moved into our new house and had a family friend install our gas dryer, unfortunately, we woke up to a house that smelled of gas. Although, the problem appeared to be a faulty part, our friend recommended we hire professionals to finish the install to make sure we were safe. I called a couple of places but decided to follow my instinct and go with Castillo. Eli was quick to respond, was available within a couple of hours and was in and out very quickly. He even noticed our broiler had an incorrect part and replaced that at no cost! We will most definitely be using Castillo Works & Eli for all our future needs!
Km O.
Km O.
9/20/2021
I've been a loyal customer for 5 years now, and their response time and quality customer service are what keep me coming back! I highly recommend them!
Angela R.
Angela R.
4/13/2018
Jose is fabulous!!! I had a leak from my upstairs shower area to my downstairs closet. I hired a company to come out and it took them hours to diagnose the problem and stop the leak. They said they would return the following week to actually fix it. They said my whole shower wall had to be ripped off and the pipes behind the wall needed to be replaced, a 2 day job. Something didn't sit right....I contacted Castillo Works Plumbing for a 2nd opinion and Jose correctly diagnosed the problem, it was a leak under the tub not behind the shower wall! He diagnosed where the leak really was, repaired the leak and fixed the pipe the previous company cut all in one day. He was professional, knowledgeable, empathetic and nice. For the next plumbing emergency I'll just call Castillo Works Plumbing first!!
Joe S.
Joe S.
1/25/2019
We had a leaky pipe in a very tough spot to repair. I called Castillo Plumbing an explained that we had the water shut off due to a leak and they dispatched a crew within 30 minutes. They quoted a fare price upfront and made the repair immediately. They were extremely friendly and did a great job. I will definitely be calling them again if any issues arise.
Nick D.
Nick D.
10/27/2022
Our water heater started leaking on Wednesday. We reached out to Castillo Works and his team that night and they came and purchased a water heater and installed it within a few hours the next morning. We are very happy with their service!
Lea F.
Lea F.
8/31/2019
Fast and reliable service! Very professional and affordable. Came to fix our fridge water line but also gave us tips on maintaining our water heater and what to do in case of water leak. Will definitely hire again for future plumbing work.
Rob M.
Rob M.
5/29/2016
After a misunderstanding over a failed repair, this firm has promised to make a fresh water leak that I had a month ago good. I will post experience here after they make the repair good. Stay tuned...
tammy n.
tammy n.
06/07/2009 12:00:00 SA
i called and noone answered a got a call back rightaway.
i hate waiting. i told ely my situation and he was able to find a sloution wiht out even coming out to do an estimate. i think he should have came out to do an estimate so i wouldnt have had a mis communication when the plumber guy rv ( i think was his name) came out.

i origianlly had sat as my appt but i was able to change it to a day earlier which was cool.
fast  service. and rv even took off his shoes in my house. asian house! lols. i hate shoes on my carpet.ewwww

anyways fast and good service and reliable.

had reasonable prices for the service. chaper than other places i called. so im happy.
Summer R.
Summer R.
8/14/2018
Castillo Works was able to fix and repair our AC unit extremely quick!  We are very thankful!  They communicated with us as they were working!  We will definitely contact them in future!  It's hard to find good-trustworthy companies but Castillo Works is definitely a company you can trust!
Roberto D.
Roberto D.
5/25/2021
Great service.  Great price! they completed my new water heater installation promptly without a hitch and at a great price!
Edward U.
Edward U.
1/15/2018
Jacob came over quick and provided a free quote. Very knowledgable and friendly. Will definitely recommend!
Robert S.
Robert S.
9/24/2017
Installed a water heater for me excellent work rerouted water and gas lines and installed new enclosure I've used him before and I'll use him again thank you ely
August E.
August E.
10/25/2020
Eli installed a Pelican Water System for us. He was very informative because he answered the many questions we had for him. He did an excellent job.
Ernesto A. G.
Ernesto A. G.
6/20/2022
Needed Plumbing service right away on a Saturday and Castillo works not only responded right away, their service and quality of works was by far impressive. I will definitely keep their number handy for any services they offer.
Thanks again, I appreciate you!
Kim L.
Kim L.
04/09/2014 12:00:00 SA
I found Castillo Plumbing on Yelp.  With the rave reviews it was definitely worth giving them a call.  Eli came out to my home to repair a leaking shower and toilet.  For the 3rd work order, Alex came out to inspect the toilet seal because it was not sealing and to have it repaired.  I would like to say that working with Eli was great.  Alex on the other hand took literally forever to get back to me with any updates on the order request.  It took him literally three weeks to look for the part and after calling him several times to follow-up on the part for my toilet, he suggested I buy a new toilet.  He said that the tank part for the Kohler toilet that I had was not universal and that it was hard to find.  Anyway, I bought a brand new toilet because I didn't want to wait forever for a part.  I called him and told him I bought the toilet and to try and schedule an appointment for installation (this was on a Friday).  He said he would call on Tuesday because he would be out of town.  I told him I was have company over for the weekend and needed to have the toilet installed before then, he said he will take care of it before then.  He DID NOT call on Tuesday.  I had to call him and ask about a good time for installation.  He replied and said he is booked for the rest of the week and will not have time this week.  That was the last straw.  I hung up, called BEST CHOICE DRAINS & PLUMBING - and this problem was resolved on the SAME DAY.  

I would definitely work with Eli again but NOT with Alex.  He was unprofessional and did not return calls or even made an effort to provide updates on the work.  I had to try and get a hold of him instead.  I was also told that I did not need to buy a brand new toilet.  He could have ordered the part from Kohler's website. Anyway, thanks - but NO THANKS.
Yosoy D.
Yosoy D.
7/28/2023
We had a leak under the slab and Castillo responded to our call for help with in hours. They scheduled service to repair the leak and followed up with regular updates on the day of the demo and repair. Castillo also installed a pressure regulator and shut-off valve. They were able to work with our busy schedule and complete the work in a timely manner. Cost of the work was competitive and the service from Greg and Mike was professional. Great work Castillo Works Plumbing.
Jon C.
Jon C.
03/02/2018 12:00:00 SA
I don't do a lot of reviews for businesses and service providers regardless of my experience - positive or negative, and as you can see in my profile I've only done 7 reviews. With good reason. However, every once in a blue moon I'll provide a comment for a business that has significantly made an impact, good or bad. In this case, my experience with Castillo Works Plumbing has been FANTASTIC! I had a leaking tankless water heater that was housed in the attic space of my garage. The leak had to have occurred over some time until the water finally gave way through the drywall causing approximately a 10ft x 2.5ft damage to the ceiling of the garage. I did not notice this until the evening of 12 FEB 2018. Based on the number of reviews and 5-star rating on Yelp, I called Castillo Works Plumbing the next day and spoke with Ely, the business owner. He sent his technician, Fernando, within a couple of hours and as soon as they were free from doing existing jobs. Initial inspection found that the heat exchanger of the unit was not working anymore. While I was hopeful that the tankless water heater was still operable, in this case it was not and had to be replaced. Fernando made his report back to Ely and from there I thought we'll start setting up an appointment to have Ely's team comeback to replace the unit and fix the ceiling damages. Ely, however, felt there was more to this situation than a busted heat exchanger and had Fernando do another inspection the following day. What was uncovered, we could not believe. As Fernando pulled away the damaged drywall and exposing a better view of the water heater unit (bottom side), it was found that the pressure relief valve and condensate line was not hooked up/connected! Instead it was buried and plastered over with the drywall. Ely and Fernando speculate that whoever did the installation of the old unit for the previous homeowner, did a major shoddy job. Which attributed to this situation and likely lessened the life of the tankless water heater unit. What's worse is the vent duct for the tankless water heater was not installed to building code and was about 2 ft from our master bedroom window! This is cause for carbon monoxide poisoning! Ely mentioned that vent ducts of this nature should be a minimum of 5 ft from a bedroom window. After considering Ely and Fernando's options, I told Ely and Fernando to re-locate the new tankless water unit external to the house (backside of my garage), which meant re-locating gas and electrical lines. I did this for several reasons to include ease of access to conduct maintenance on the new tankless water heater unit, and in time when the unit gets old and leaks, it will leak outside of the house. The job took 10 days to complete - it was a big project and I'm completely impressed with the work that Ely's technician did. It was a clean install down to the details. What's even more amazing was the cost to do this job! It was a fair and very reasonable price, very competitive, I kidd you not! I was also impressed with their thoroughness and being upfront with the situation I was experiencing. No BS from these guys and that's what I like. Tell me all the facts I need to know and speak in layman terms that I as a customer can understand so I can make an informed decision, and that's what Ely and Fernando did for me. I will definitely call Castillo Works Plumbing in the future to take care of plumbing issues. With that I highly recommend using Castillo Works Plumbing for all your plumbing needs. This is also a Navy veteran owned business which is also a plus--for me at least because I'm a Navy veteran myself and I support veteran owned and small businesses.
Aldo G.
Aldo G.
08/11/2018 12:00:00 SA
First let me say that the owner and technician are very polite which was a plus. I contacted them at 1830 on a Thursday evening and they came out to my house in about an hour. Within 20 minutes they determined that it was a bad blower motor which I already suspected was the issue. The repairman said he would be back first thing in the morning with a new motor. I waited for them all day Friday and finally received a text at 1530 saying they would be here by 1600. They were here for over an hour installing the blower motor and could not get it to run. They said that the controller board must have broken while they were moving it. Now the parts stores are closed and I have to wait another night without A/C. On top of that they quoted me $600 for a motor that runs about $100 and what should have been 1 hour of labor. They finally came back on Saturday afternoon at 1345, installed the board and got my A/C to run.
Roberto C.
Roberto C.
03/10/2018 12:00:00 SA
Contacted Castillo Works Plumbing after I discover that my water heater was leaking from the bottom. I had used Castillo Works Plumbing before for another plumbing issues and was satisfied with the service. They were my first call. Ely gave me a fair estimate on the repair.  I did call other places just to do my due diligence.  In the end I called  Ely back and he was at my house with in minutes.  After a few hours he removed and  installed my new water heater.  Very satisfied with their service and quality of work.
Liz R.
Liz R.
10/09/2021 12:00:00 SA
Customer service was horrible, we set up an appointment and they did not show up. The day they called me to set up another appointment and no show again.
Cindy D.
Cindy D.
4/19/2014
If there was a 10th star allowed - I would give it to this company. On a holiday weekend, Alex just left my home at 6 PM.  I had called 5 other plumbers today - either they were too busy, wanted to charge me time and a half, or didn't show up for an appointment.

This is the second time I've used this company and it won't be my last. These folks are honest, reasonable, and reliable.

Thanks Alex!
Kristi C.
Kristi C.
2/24/2017
I want to thank Eli so much for his help and service today. Im currently sick with the flu but was experiencing problems with my kitchen sink. I ran the dishwasher and it resulted in my side yard flooding with water and food waste. I called him and he fixed it. All of that stress just relieved from my shoulders. Especially before I called him my insurance told me that it isnt a big deal and I should just hose it off. Yea because thats what I want to do after feeding my large filipino family is to do alll of those dishes then hose down food waste and water on the side of the house. Eli is a life saver. Thank you so much!!
Jarrad F.
Jarrad F.
9/16/2017
These guys were excellent. The morning of my wedding day I woke up to my garage being flooded due to a water heater that busted over night. They were able to get a new water heater in and installed very quickly and give me plenty of time still to get ready for my wedding. I would highly recommend them!!!
Steve H.
Steve H.
06/09/2015 12:00:00 SA
I used to really like Castillo Works Plumbing.  It seems like if you get Ely, service is great and price is reasonable.  If you get Alex, workmanship is so-so, but price is really high.  I paid $3k for what should have been a 1-2 hour job and $1,500 max according to my new plumber.  It took 5 hours (which I didn't mind), but the price for the work was way out of line and I'm disappointed because I feel like Alex took advantage of my trust.  I think he was taking his time to make it look like it was worth the price because when he had to come out two more times because the repaired pipe failed, it magically took less than 30 minutes each time.  Alex who always answers, Hello? is a nice guy, but he charges too much.  It's my fault for not getting other estimates.  Ely was always so trustworthy and good to me in the past, that I accepted Alex's quote at face value.  It wasn't till I switched to a new plumber that I found out I was way overcharged.  My new plumber is great - the way Ely was.
Jainy S.
Jainy S.
01/08/2014 12:00:00 SA
I've now relied on Ely twice for plumbing work in my condo. The first was after a plumbing inspection arranged by my HOA which resulted in a number of issues which needed to addressed by a certain date. All of the water between different condos is connected so we have an organized water shut-off once a month to address plumbing issues. Ely was reliable and showed up just as they shut off the water and fixed all of the plumbing issues at a good price.

The second time I used Ely was for a leaky shower which had gotten progressively worse over the course of the month. Again, he showed up promptly and fixed the issue with in the 3 hours of water shut off time.

The price was fair and the service was reliable.
Jocelyn A.
Jocelyn A.
3/13/2020
I called around 8 am for a simple plumbing issue (noisy pipes) and asked about their availability.  Surprisingly, they said they could be at my house by 9am.  I decided to replace my 10 year old water heater since it was probably best to get it replaced before it brokedown. Ely and Art were professional, knowledgeable and competitively priced.  I would definitely call them again for other plumbing needs.  Use the yelp check in for 15% off.  Saved quite a bit.
Justin G.
Justin G.
5/17/2017
Best plumbing company to work with in San Diego, hands down.  Ely was prompt and courteous.  This gentlemen did quality work with 1 day turn-around, for what we needed.  I have never had a plumbing company allow me to pick out a faucet from Home Depot and offer to go get it himself!  Ely is the man I will be contacting for all my plumbing jobs.  BIG THANK YOU!
Anne C.
Anne C.
8/15/2021
We have used this company a few times over the years. Most recently, our garbage disposal broke and we developed a small leak under the sink. We were able to reach the company and schedule an appointment right away. When they came to the house, our disposal was replaced and the leak was fixed so quickly! It has been working fine ever since. Pricing is fair.

They will definitely continue to be our go to for future repair needs.
Myelene C.
Myelene C.
10/09/2019 12:00:00 SA
Last Thursday morning around 6 a.m., I found out that our hot water is not working. I texted Ely around 7 a.m. and asked if he can send someone to check our water heater. After an hour he sent Art to our place. Our water heater is 11 years old and the warranty expired already. Ely called the manufacturer and inquired if they were able to get the parts but since we are out of warranty, the parts needed to fix the issue is no longer supported by the manufacturer. Since the parts and labor will equate to be the same as a new power vent water heater, Ely recommended to just replace the whole unit. That same day we got our water heater replaced. I admire the company's dependability and honesty. I always call them for almost all the repair problems in our home and I know I can always count on them Thank you Ely and Art and to the whole team of Castillo Plumbing Works! You guys are the BEST!
Joel B.
Joel B.
10/15/2012
My attempt to replace the hot water valve on the washer was unsuccessful. Based primarily on positive Yelp reviews I called Castillo Works. Based on my description of the problem (which I thought might require breaking into the wall) and a photo of the area that I texted to Alex per his request, he estimated $140 including a new faucet. He arrived within an hour, found that the repair was simpler than expected, and charged a very reasonable $75, instead. Courteous demeanor, quick response, honest work, and a fair charge. Can't beat that!
David H.
David H.
4/16/2021
This guy was amazing!!! I highly recommend him for any plumbing needs. He installed a water softener unit I purchased from Home Depot and I am more than satisfied with his quality of work.
Israel M.
Israel M.
11/26/2018
Castillo has been great on multiple occasions! Toilet replaced, water heater fixed and a full replacement as well.  AC unit rewiring.  They honor their work 100%.  Attention to detail and clean jobs.  Will continue to work with them in the future.
J E.
J E.
12/29/2019
thanks to Castillo Works Plumbing for a job well done today, on a sunday!!  I am very pleased with their response time and quality of work.  I called Ely at 7:15 am (on a sunday), and he told me that someone will contact me and schedule an appointment.  5 minutes later, I got a call from Art who told me that he will be at my house between 11:30 and 12:00.  Art showed up around 11:20 and he immediately started working the job, kitchen faucet replacement.  He was very courteous and fair in the charge.  Definitely, i will pass his telephone number to all my friends here in East County and highly recommending him.
La C.
La C.
01/03/2017 12:00:00 SA
Eli Castillo and his team has come through twice for us with excellent customer service, honest hard work and timeliness. They are very responsive to texts and phone calls. The prices are low considering the great quality of work they perform. Thank you!
Arleen E.
Arleen E.
8/24/2020
Our water heater went out late Saturday night. I called Castillo Works Plumbing Sunday morning and they responded right away. They scheduled for noon. Eli arrived with a mask on, right on time and ready to assess the problem. He was quick, professional, polite and provided a quote on the spot. Within minutes, the estimate was texted to me and we had a scheduled installation for the following day. On Monday, Eli arrived again, right on time and promptly and professionally replaced our water heater.  
Excellent service!! Highly recommend. Thank you for such professionalism.
Bianca B.
Bianca B.
10/22/2021
I used Castillo Works Plumbing a few years ago and they did a phenomenal job installing a new tankless water heater and connecting a water line to my fridge. Oh how things have changed.
I called them on a Wednesday asking if they could come out and look at my drains and dishwasher line. They came out that same afternoon and after looking at everything let me know they would be back the next day (Thursday) between 9:30am-10am. Well Thursday came and went, without a call or text from them. I'll be looking for another company to do the work.
Eddie R.
Eddie R.
2/19/2023
Our Tankless Heater needed a check valve replacement, I called Castillo Works Plumbing and they were fast with giving me a quote over the phone. I had them come the following day to repair and they completed the check valve repair and additional flushed my system within 60 mins. They were very affordable and I recommend. I will use them for now on for any plumbing needs.
Dianson W.
Dianson W.
12/30/2018
I had a leak on my water heater Saturday night, so i called Castillo Works Sunday morning and got a quote right away to replace my water heater and water pressure regulator, they were prompt and got to my house at the time they said they would come. Great customer service and very courteous, they don't charge differently whether its weekday or weekend which is great. They work fast and tested everything to make sure all is working ok. I will definitely call them again for any plumbing needs.
Joel A.
Joel A.
6/22/2022
Our water heater failed on Saturday morning and started the calling for plumbers in the area. I was told by a friend if we could survive the weekend and wait until Monday our cost would drop. Long and behold Castillo was the first  to pop up and decided to call.  Mike was awesome in giving a quote, technicians came within the hour. Greg was the technician that installed the unit but I appreciated his relaying of technical information and chat. The job was very clean and life is back to normal. I will be calling them in the future. Thank you.
Joseph O.
Joseph O.
01/03/2021 12:00:00 SA
Service is top notch!  Woke up to no hot water.  Went to work and contacted Castillo Works Plumbing.  He arrived fast and troubleshoot the problem.  Hurray, hot water when I got home from work.  Highly recommended!
Mark M.
Mark M.
10/18/2022
My water heater went out!!!  gave them a call they were the best price and literally came to my house in an hour and completed the job quickly and very professionally !!
I definitely would recommend them and will be using them for some other household repairs as well !!
Victor G.
Victor G.
01/06/2022 12:00:00 SA
Definitely the BEST in San Diego. Castillo Works Plumbing has been my go to for many years. Worked on our bathroom, water heater, sinks & outdoor faucets. Master technicians, they explained the situation & recommendations so I could understand & feel comfortable knowing what work needs to be done. You can tell they care about the finish product & customer satisfaction. As a 20 year military Veteran, I highly recommend Castillo Works Plumbing.
Jackie H.
Jackie H.
01/08/2022 12:00:00 SA
I have used this company various times and was always pleased with the service and outcome. Unfortunately, that changed after my last encounter and I will not be calling them back. I won't use names, but overall I had a bad experience. I had a leak and saw water stains on my ceiling. I called and they were very prompt about coming out to take a look which was appreciated. They spent a while trying to figure out what it was and they did, and fixed it the next day, which I was very pleased with. When they got here, they let me know they needed to cut into the drywall and that they DO NOT fix that. I said that was perfectly fine, actually that had happened to me previously and I contracted another company to come do the drywall. So fast forward, they complete the job and then they tell me they'll be back to fix the drywall. Oh ok, cool, that was unexpected given what I had been told but ok then I just work with one company now. Now this is where the service just goes downhill. Trying to get them to come out to finish the job was a nightmare. They told me they would call or come, and I wouldn't receive a call. It kept getting pushed further and further back. They showed up and said oh I don't have the piece big enough needed, I'll come back another day. Then just more waiting trying to get them to come out. Zero communication. When I'd finally get in touch, they'd apologize because it seems they had forgotten about the work they were supposed to do. Finally gets done and it looks terrible. My ceiling looks ugly and they used some sort of spray that got all over my other wall and there are now white splotches all around. Look, if you don't do drywall that's fine. But why make me wait over a month to get it fixed only to now be an eye sore. I am probably going to have to call someone else anyway to fix it. It was so frustrating and there was zero communication. I'm all about good service and even though the plumbing job was done well, I unfortunately will not be calling them back after having done a few jobs with them. I wish they would have just told me to go with another company for the drywall like last time instead of trying to do it all. And communication is key, I did not appreciate that I was the one having to try and track them down to finish the job.
Rich F.
Rich F.
10/04/2017 12:00:00 SA
These guys are awesome! I was just calling for a quote to replace my outside faucets.  Not only did they give me one, but they came out the same day and did the job!  Art was very professional and courteous and completed the job in a very timely manner.  I have never used Castillo Works Plumbing before, but I will definitely use this company from now on.  I highly recommend this company for your plumbing needs!  Thanks again Castillo Works!
Ma V.
Ma V.
4/18/2017
He is the most honest  plumber I ever met in Chula Vista.i really recommend him for his punctuality and professional work.He is telling you exactly what is wrong.Before performing any he will tell you what he has to do and the price, Witch is affordable.
Greg M.
Greg M.
6/21/2019
Our tankless water broke during kids' bath time. After searching, we called around for plumbers first thing in the morning. Castillo Works was able to come out immediately. Ely was extremely professional, efficient and thorough. He had been on the phone with Noritz researching our error code for 45 minutes while on his way to our house. We had to wait for a couple days for Noritz to ship the part, but Ely was back installing it as soon as it arrived. Very pleased with the service and recommend Castillo Works.
Michael m.
Michael m.
03/11/2018 12:00:00 SA
The guys @ Castillo Works were awesome from the customer service, email response, price & overall work was a awesome experience I am highly satisfied with them
Raphael P.
Raphael P.
7/17/2023
No response to description of my problem and my inquiry.  Went with another plumber. Guess they weren't interested.
Mtume S.
Mtume S.
11/16/2013
I called Castillo Works after seeing all the good reviews he had here on Yelp. Well, now he has one more. Ely was a great person to work with. He helped me in a tough situation (my hot water heater was leaking badly...inside the house), explained my options and even went over and beyond in giving me (good) advice and help in dealing with my insurance company.

This was a positive experience and I wouldn't hesitate to either call him again or recommend him to others.

* * *

A quick update:

A few months after the above, I backed up my garbage disposal by putting too much food junk in there at one time. Ely came right out that day, fixed the problem and charged me a fair price. I'm happy again. This is my third time dealing with him and every time has been great. I'd recommend him to anyone who needs plumbing work done.
Apple O.
Apple O.
07/09/2013 12:00:00 SA
We've recently purchased our home and have only been living here for barely 2 months.  Naturally, we've still got plenty of settling to do.  With still trying to recuperate from the down payment, associated closing fees, the movie itself, new furniture, fixture repairs/upgrades... we really didn't have the budget for a new water heater, nor had it even crossed our minds. Our home was vacant for about 8 months before we bought it, and in the initial inspection report, all seemed fine and was told we should probably look into replacing it soon (we didn't think THIS soon). And it was fine... for the first 2 months... everything HAD worked fine. Until we noticed our hot water pressure was rapidly depleting and a leak began from the pressure relief valve. Then upon closer inspection, my husband found more indication that this needed professional attention. That's when I suggested we call Castillo Works Plumbing, and I'm SO. GLAD. we did.

We called that same morning, Alex and another associate was able to get to our property in about 30 minutes... which was very impressive! They inspected the water heater (at no cost!) and concluded that we were very lucky to have called as soon as we did as waiting could have cause major damage and even flooding. They left us with a quote which included a brand new heater, labor and a warranty. We told him we had to think about it and would give him a call back, as we really weren't in budget for this expense. Overwhelmed, we also knew how important we needed hot water. We talked, had questions and decided to contact them again and the owner Ely responded. He had already been made aware of the situation (awesome - showed us they had great communication) and he understood our circumstances and was very considerate and professional. He made sure we would be taken care of; in fact, he offered to come out and replace it himself. Which he did - also within that hour!

When he came out, he wanted to verify the problem first and confirm the parts he needed. Not only that, but he walked around the perimeter of our home and also respectfully pointed out things we might want to pay attention to - not even related to the issue at hand (gave advice regarding our lawn, snake issues being so close to the canyon, changing certain locks, our garage door)! And it was clearly not for his advantage, but in obvious concern for his clients. He spent time to educate us on the importance of each issue and the best way to go about it. This guy knows his stuff. Spent his time serving in the Navy and is now leading the San Diego division, of this family own business in which is Father created. Anyway, he left to the warehouse to pick up our water heater (about 30 minutes). He ended up customizing the fit with some additional parts (at no cost!). He even changed out the knob to the gas line among replacing other misc. parts. Our total ended up being even less that what we were originally quoted, which also included labor, and came with a 5 year warranty, directly with them!

All in all, Ely humbly went ABOVE AND BEYOND what he had to do. He and his crew are absolute professionals and have the credentials and client support to back it up. I have to say, my stress level shot up the moment we ran into this problem as we were not anticipating making this kind of expenditure. But the end, I literally wanted to sob with relief (which I made sure not to act on) and was just so thankful they came to the rescue. We are VERY PLEASED with the work they did - especially with the short notice we gave them. We highly recommend their services and are confident they can do the job and more!
Joe T.
Joe T.
1/13/2013
Eli was spot on! Great service and provided some advice prior to coming out. His price was reasonable considering it was a Sunday. I highly recommend!
Geoffrey S.
Geoffrey S.
01/05/2018 12:00:00 SA
A big thank-you to Castillo Works Plumbing! Got immediate response to our request for service. Had someone (Jacob) show up within a short time. Repairs were completed quickly and he was on his way! Excellent service call, worker was friendly and knowledgeable, took care of our issue within minutes. THANKS! We highly recommend them, and will spread the word of their great work/service.
Jenn P.
Jenn P.
8/31/2021
Great service with installation of new tankless water heater. Very knowledgeable. Answered phone right away and scheduled service, was on time and courteous
Alex A.
Alex A.
06/10/2018 12:00:00 SA
Woke up one morning to find our garage partially flooded from a water heater burst. Called Ely and they showed Up about 30 minutes later. Assessed the problem, gave me an instant quote which I was satisfied with. After agreement they gave me a few instructions on items I needed to move away from the area to allow them to work, which I did. They went right to work gutting the wall and removing the broken heater. They had to tent off the area and brought in some fans to dry all the wet walls. After about 5 days of drying, Alex returned and installed the new heater, patched up the walls very nicely,  and even redid some bad piping. Once finished Alex let me know they would write up the bill and email me.

Ely and Alex we're both awesome and understood exactly what needed to be done. The price was reasonable and the service was great. Excellent work. I will definitely be using them again for future plumbing needs.
Robert T.
Robert T.
6/29/2021
First off let me preface this by saying I've usually gone with Eastlake plumbing for all my plumbing needs but they quoted me $250 for a faucet install which I thought was a little high so I shopped around.  Called Castillo works and asked for a quote.  Spoke to Ely who quoted me $175.  Fine.  Then I asked if I could use the 15% yelp check in coupon that they offer for new customers.  He said only if i spend over $500.  It does not say that anywhere on the offer but he said he would check with his boss???  Looking at the Yelp site it says that Ely is the business owner who i would assume is the boss???.  Ok fine I was ok with the $175 without the coupon.  Then I get a text that says they might need to change the angle stops for $130 each.  So I responded that the angle stops were new and wouldn't need to be replaced.  He said fine as long as they work.  The last straw was when he asked me to provide the supply hoses and caulking.  My faucet already came with supply hoses so no problem but caulking????  Really??  I've never had a plumber try to nickel and dime so much as this one.  Suggestion - If you give a quote maybe start with a quote with everything included so you don't set the expectation with the customer that they are getting an awesome price when they really aren't.  Also fix your coupon so it says something like must spend $500
G. A.
G. A.
09/10/2018 12:00:00 SA
Messaged Castillo Works via yelp because I needed their services. I walked on my family room carpet and felt a wet spot. At first I thought my dog was being a bad boy and peed on the carpet then i took another step then squish again. Oh it seemed like a leak sprung out from the bottom. The next morning, Castillo Works brought out Franklin and a partner of his. They used a gadget and found out the leak was inside the wall. They cut the drywall, found the leak they fixed it. It was a relief it was there instead of coming from underground. These guys are true professionals, explained what was going on and pricing. I would definitely hire them again for plumbing services. They are a top notch plumbing company!
Ralph M.
Ralph M.
03/11/2021 12:00:00 SA
My Main water pipe leaked (pvc pipes from  the original contractor of this development).
I immediately search for a plumber.  Highly recommended was Castillo Works Plumbing by one of our church member  Bro Dante.
I called Ely and Art;  immediately they responded to my emergency and inspected over the weekend (Sunday) and same day gave me an estimate.
To my surprise, they schedule me the next day (Monday). Art and Juanito demo the concrete and replaced the Main pipe with copper piping within same day.
Very professional and Highly recommended, Easy to communicate, Reasonable price.  Thanks for saving the day for me.
R K.
R K.
09/11/2017 12:00:00 SA
I called for my mom since she had a very old faucet in her garage that needed replacing. After getting an estimate, he showed up when he promised and did a great job. When mom is happy, everyone's happy.
liany k.
liany k.
06/09/2015 12:00:00 SA
This is a late review but I felt the need to write it since the service was seamless and amazing. I had an issue with a pilot light for our water heater and they came to troubleshoot the issue about 3 times. I was not charged for any of the  troubleshooting issues but in the end we had to replace the whole unit. Communication was great and everything got resolved very fast. Would definitely recommend.
Anita R.
Anita R.
2/26/2023
Art came out on time for the installation of our hot water heater. He was professional, neat and clean work, and just an all round nice guy! Very responsive when I called on a Sunday morning and were at the house by noon! Great pricing for a Sunday!  Thanks again Art for your help!
jared w.
jared w.
07/05/2011 12:00:00 SA
Saw the good review on Yelp and had a plumbing problem I could not fix on my own.  Ely came down and told me what the problem was and fixed it the next day.  Service came with a one year warranty.  Price was reasonable and Ely was professional.  If I need something done again I will use him.
Erwin E.
Erwin E.
8/22/2019
I have worked with them multiple times.  Water heater replacement, toilet replacement & pipe repairs.  Excellent service, very professional, great communication and on time.  Highly recommended..!!
Chris M.
Chris M.
3/31/2020
Super professional, polite, knowledgeable, and punctual. Art fixed the issue quick, and took the job minutes after calling without hesitation. I highly recommend these guys. Art said he was headed to my house and 5 minutes later he was here, 10 minutes and the job was done! Look no further, call these guys asap!
Nate P.
Nate P.
06/09/2011 12:00:00 SA
This review may be a bit premature...but I think it's warranted.

I called Castillo Works to come out to look at some plumbing work I needed done on a rental unit. I called around 7pm on a weekday but was still able to get Ely on the phone.

During the phone conversation, not only was Ely polite and professional, but he asked questions to make sure that he understood the nature of the problem and then gave me some excellent advice in dealing with the situation until he was able to make it over.

Because he was working at another job site when I called, he was not able to make it over until the next morning. He showed up promptly at the time we had agreed upon and took a look the issue. Once again, he provided some excellent advice and helped me to understand exactly what had caused the problem I was having.

Unfortunately, Ely had a number of projects already lined up that day and told me that he was unable to come back to do the work until the next day. Because I wanted to get my tenant up and running as quickly as possible, I had to go with another plumber who could do the work same-day. When I called Ely to tell him I was going with someone else, he offered to wave the usual $20 service fee for coming out to do an estimate.

All-in-all...seemed to be a straight shooter: professional, courteous, knowledgeable and informative. I'm keeping his number for future projects.
Jaime J.
Jaime J.
11/22/2022
The most honest people in the business. Very knowledgeable and accurate with estimates and expedient. Work is done as quoted.
You
Denny L.
Denny L.
06/04/2021 12:00:00 SA
Contacted Castillo team on Sunday the day before Memorial Day and received a very good priced quote which was scheduled for Tuesday.  Other plumbing companies wanted double the price for this small job (approximately 15 feet of new copper run for hot water line exposed run) Brian from Castillo's team showed up on time and did a fantastic job.  A new water line was installed from my water heater to laundry box met my expectations.  Thanks again Castillo team for your prompt response.
Dawn R.
Dawn R.
9/17/2014
My AC went out Tuesday evening and Wednesday I called about 10 companies and no one could come this week. Even though they were busy, they made time for me on Wednesday. They were very friendly and upgraded my system from the fuses that melted some wires, and wasn't necessary, to a direct wiring to my house electrical panel. No more fuses! Welcome back AC in this heat!!! I will call them again.
Lucy L.
Lucy L.
3/18/2021
Called for a plumber,  my water heater was  leaking a little.  Castillo came out, the plumber barely looked at anything stayed 5 mins and told me I needed a new water heater and house water regulator.  He quoted a price of $2600. The next day I decided to call around and get another opinion. The other company I called sent out a plumber he took a look at the water heater and fixed the leak in about 5 mins. He said the knob was loose, and tightened it , he explained that the piece that was dripping can get loose and it was an easy fix. Since he was there I asked him about the house water regulator, he used his gauge to determined the pressure.  He said yeah your pressure is a lil high but I can fix it.  With a tool he turned a knob on the side of the regulator to release the pressure.  So all was taken care of by the other guys  and I saved $2600.

Thanks
Kenny C.
Kenny C.
07/07/2018 12:00:00 SA
We have used Castillos three times now.  Twice for a toilet/plumbing/water pressure regulator issue with Jose, and another (most recent) for an hvac issue with Ely.  

Each time they have been on point with their work and professionalism, not to mention - extremely fast response time and turn around time as well!  

Will most definitely recommend Castillos to anyone and will call them again!!  Thank you guys for such a quick response every time!!
Jorge V.
Jorge V.
08/03/2018 12:00:00 SA
Our downstairs unit stopped working, it being about 15 years old. I looked on yelp  and contacted 5 companies that I thought would be good based on their reviews.

Only Castillo Works Plumbing responded same day. One other responded 1 day later and the three others not at all.

We set up a time a couple of days later for the diagnostic and I was pleasantly relieved at their friendliness and professionalism.

Ely and Frank came out, diagnosed the issue and repaired it in about an hour.

Fast, friendly and professionally. Please consider these guys when needing your next service on your AC.
Susan J.
Susan J.
1/22/2013
I called Castillo Works Plumbing because of the great reviews here on Yelp.com. They live up to their rating! Alex and Lorenz were here within a couple of hours and worked hard to clear the drain in my laundry sink. They were both really great guys, happy and helpful. Gave me advice to keep the drain clear in the future and the price was very fair and reasonable. They are my go to guys for plumbing issues from this point forward. Thanks Yelpers!
Joe H.
Joe H.
07/03/2018 12:00:00 SA
Used Castillo Works Plumbing a few time now. They have always offered great service for a reasonable price.
Angie J.
Angie J.
1/15/2023
Immediate response. The job was done without doing any holes, but very expensive to get it done. Told them the issue and they did it with positive result, didn't have to wait for a specialist to bring a camera, they knew what needed to be done. You talk straight to them, Didn't have to deal with appointments .
Edwyn A.
Edwyn A.
06/11/2018 12:00:00 SA
I'm reviewing on behalf of my father Edgar.  Our AC stopped working late last year and recently got a taste of summer so after seeing all the great reviews for Castillo Works we decided to give them a call.  We got in touch with Ely and were amazed that he was willing to meet the next day on a Saturday.

Bobby came down and was able to diagnose that the compressor went bye bye and we agreed to replace it.  He let us know that he needed to find the right part and they would come the next day on a Sunday to install it.  Bobby came down Sunday morning and installed the part and charged the system. Bobby knows his stuff.  

All in all we are very impressed with the fast turn around and great service!  These guys are veteran friendly and gave us a military discount!  Will definitely call them again!
Bunny C.
Bunny C.
11/06/2017 12:00:00 SA
My heater had quit working, and I called Ely because he had received so many 5 star reviews. He lived up to the reputation he has accrued on Yelp. He had all of the necessary equipment to quickly diagnose the problem and fix it. His price was very fair, and most of all, he has a very clear understanding of electronics and how they govern the control of heating systems. In fact, Ely seems very knowledgeable on a whole host of electronic systems. I will definitely use his service again.
Jose H.
Jose H.
1/25/2019
These guys are legit came out quick for my water heater. It wasn't staying lit when I tried to turn it on and it turned out to be the thermocouple. They fixed it in about an hour! Not only they fixed it in one day but fast and came with a 90 day warranty!
Josh J.
Josh J.
12/03/2014 12:00:00 SA
After tackling several plumbing issues related to having a rather old house over the past few years, we decided to try a new plumbing service because our regulars were unable to schedule an appointment for several days.

Our usual small cleanout issue was diagnosed as part of a much larger problem by Alex.  This was already evident from how quickly the problems had been coming up recently, and rather than charging us for a visit that couldn't really solve the larger issue, Alex gave us an estimate and we made a tentative date for him to come back and complete the rather involved one day job.

Just to be sure, I called out our usual plumbers the next day to get a second opinion.  They quoted us a higher price and a two to four day job.  I thanked them and immediately called back Alex to confirm our date.  Alex and his crew arrived on time before 9am the morning of the job and worked through the day to excavate a significant amount of main line plumbing pipe and put in a new proper install with new cleanouts and routing.  They finished by 4pm.

There remained one small clog (through no fault of Alex; it was a kitchen sink issue) the next day, and after calling Alex (who was in the middle of another job), made it out to us within 2 hours and promptly cleaned out the problem.  Afterwards we discussed the bill for the previous days' job and the final price was significantly less than what he originally quoted us due to there being somewhat different conditions and work than was originally anticipated.  Alex explained everything they worked on and how to avoid future issues very thoroughly and kindly.

In short, we could not have been happier with their service.  Prompt scheduling, good communication, great price and excellent overall work.
Derek L.
Derek L.
8/18/2017
Contacted Castillo Works Plumbing late in the evening and received a response back quick.  Had technicians out at my home the next morning for a leaking garbage disposal.  Quick fix and now my wife can wash dishes again.  Thanks Castillo!
May F.
May F.
5/25/2018
Ely took care of my stove problem easily.  He showed up on time and did a professional job dealing with the issue I had with my stove.  I highly recommend Castillo Works Plumbing as they also do other maintenance issues you may have at your residence.
Brian J.
Brian J.
2/26/2021
Even one star is too many stars, should be an option for zero. Checked out the website link from this yelp page and it went to some kind of anime site. Since they had so many 5 stars review, I decided to overlook that as a mistake. Called the number listed and spoke with Art yesterday. He scheduled me for 10 AM today and asked me to text my info to a different cell number than the one listed here. Well, 10 AM comes and goes and no one shows up, no confirmation text yesterday, no update on when they might arrive today. Called the phone number listed here to inquire. The person says Hello and I ask is this Castillo works? He then replies F--- you and f--- your mom. Well isn't that a nice how do you do? I then called the number I was asked to text my information to and today that is Brian, not Art. He has no idea about my appointment and has no explanation for any of this. I asked him to have the owner call me and have not received a call. Save yourself the time and look elsewhere. I don't know how this place has all the 5 star reviews, let alone how they can even run a business. I called Eastlake Plumbing instead and they are sending someone out in 30 minutes.
Enrique F.
Enrique F.
5/15/2023
I looked for a plumber on Saturday morning to have my leaking water pressure regulator looked at. I called another plumber I had used before located here in EASTLAKE but after 40 minutes did not hear back from them so I called Castillo Works. Eli promptly answered and answered all my questions, he asked for a few pictures, I hung up and sent them to him. He called me right back and said he would be at my house in 15 minutes, he was there in 10! He got on site, looked at the valve said he could fix right then and there! He quoted me a fair price and was in and out of there in 1.5 hours. I did not require him to wear a mask, but he did, which was nice, he was clean, courteous and professional. I highly recommend Eli or anyone on his staff and will use them for any future work!
Scott K.
Scott K.
12/23/2020
Art from Castillo works plumbing was amazing. He came in and didn't a great job fixing my tankless water heater. He really did amazing work with a lot of attention to detail. He even improved all of the gas connections and made it look much better. I'm now back to having great hot water.
Robert D.
Robert D.
02/09/2018 12:00:00 SA
Needed to get my AC tuned up.

Just texted my name /address and got a prompt response. Showed up on time and was super helpful.

Best AC company I have ever dealt with.
Kath T.
Kath T.
09/06/2020 12:00:00 SA
Our sink faucet is leaking. We've spoken with Eli. He was so patient in explaining our alternatives. No wonder their business achieved 5 stars rating! We found out that we have a faulty built countertop. We will schedule our faucet replacement once we settled the issue with the builder.
D J.
D J.
12/10/2019 12:00:00 SA
Our water heater had a leak and needed to be replaced.  We called Castillo Works Plumbing and they came over right away to see what needed to be done. They would have replace the water heater that same day but I had other commitments.  Art showed up right on time the next day and did a excellent job replacing the water heater.  He left the area cleaner than it was when he showed up.  We highly recommend this company.
Michael W.
Michael W.
9/27/2011
As I said in my previous review from 7/1/2011, I gave these guys another call to fix my water heater, and I am very happy with the results. I gave Ely a call on Monday, and we setup an installation appointment for that same week (Friday).

The old water heater in my garage had started leaking, and damaged some of the drywall that was beneath it.

The water pipes in the wall where the water heater was connected had sprung a leak about a year ago, which also damaged some drywall. Back then I had not found Castillo Works Plumbing, so the plumber I found at that time fixed the leak, but he left 3 holes in the drywall where he had to make cuts to fix the damage.

Ely's guys at Castillo Works Plumbing showed up early (5 to 10 minutes before our scheduled time), fixed up the drywall beneath the water heater, and also repaired the 3 holes where the water pipes are. The crew was nice and courteous. At the end, Ely inspected the work, and explained everything that was done, as well as how to work the new water heater. They disposed of the old water heater as well.

Everything went smoothly, and if I ever have any plumbing problems in the future (God forbid), I won't hesitate to call up Castillo Works Plumbing.
J C.
J C.
5/26/2017
Eli. Thank you very much for the service that you and your team provided. Both were courteous and very professional. Couldn't be more satisfied with the choice made. From start to finish, you and your team handled the process in a very timely manner. From returning my initial inquiry, confirming the appointment and being on time. Art and Ted made sure I was informed throughout the repair and was patient in answering all my questions. Once the job was done, they went above and beyond to insure the area was clean. Well done!!! You have gained yourself a loyal customer and will most definitely recommend your business to friends and family.
Rui L.
Rui L.
7/17/2019
Had a water pressure regulator replaced. Service was easy to schedule, workers were prompt and polite. Overall a good experience so far with this company.
Alfred P.
Alfred P.
4/19/2018
We had a water leak on the pressure regulator at my mom's house. Called Ely Wednesday night, got a quick quote for the repair, and he came out first thing Thursday morning. The repair was completed quickly and without issue. There was no upsales or other gimmicks. Ely's an honest guy and knows his craft. What an excellent experience and it's refreshing to meet an honest plumber! Thank you very much Ely!
Jaime V.
Jaime V.
07/06/2021 12:00:00 SA
Responded very fast and did a great job replacing our water heater, this was the second time I use their service and I'm very satisfied with results.
Geoffrey B.
Geoffrey B.
04/07/2014 12:00:00 SA
We had this company do a simple repair on our hot water supply line.  They were punctual and thorough.  The price was fair and the technician polite.
Shivs L.
Shivs L.
3/26/2018
I hope I don't have to call these guys for a long time, but if I have plumbing issues again, I will. They were able to come to my house within a couple hours, and they were very reasonably priced...about 1/3 of the first guy I called, and Castillo Works sent TWO people.
Anthony S.
Anthony S.
12/31/2015
Ely visited our home today to resolve an issue regarding the heating system. We appreciated him coming on New Year's Eve when no other company I called was available or even open today. This was especially important since the night before our home fell down to 50-something degrees without the heater working. We appreciate Ely coming out on such short notice and quickly fixing our issue. He is very knowledgeable and also made other suggestions to improve our home. Thanks Ely!
Jamie S.
Jamie S.
01/04/2014 12:00:00 SA
After getting disappointed from calling different plumbing service I finally saw castillo works plumbing on the internet. This time the service was really quick. When they say they'll be there in 15minutes they will be there on time.
I needed a vavle for my gas line where the dryer hooks up. He fixed it in no more than 15minutes. The yellow tube connected on the dryer and the gas line (i dont know how you called it) could only be used once. Since the tube was already used and we don't have a new one, Eli decided to try it on. He made sure that we can still use it by doing some test first. Now I can say it truly works, my dryer doesn't have any problems at all. Thanks to Eli, thanks to their service!
Jon N.
Jon N.
9/19/2013
Friendly, professional and quick. Repaired a leak in my bathroom in less than 2 hours after initial call. Very professional also.
Don L.
Don L.
1/31/2022
My water heater finally gave up after 18 years.  Castillo was there the next morning with a team and a new tankless and had it installed that day.  Excellent work and the team was always in communication.
Wenzel A.
Wenzel A.
06/10/2023 12:00:00 SA
I recently had the pleasure of working with Castillo Works Plumbing, and I can honestly state that they gave excellent service from beginning to end. I am delighted to give them a well-deserved 5-star rating!

Mike, the owner, was exceedingly attentive and professional from the moment I contacted the company. He swiftly answered all of my questions and made the entire process simple. What particularly pleased me was his readiness to collaborate with me remotely. He was able to provide a rapid and accurate quote after receiving images of my plumbing problem. He also gave me a cash discount, making their already acceptable costs much more economical when compared to the other plumbing businesses I contacted.

Greg, the plumbing specialist of Castillo Works Plumbing, arrived within an hour after I agreed to have them handle the repairs. Greg's professionalism and attention to detail were immediately apparent. He approached the task at hand with professionalism and took the time to ensure that every detail of the job was completed flawlessly. The leak was repaired, the faucet was replaced, and the cold and hot valves were effortlessly swapped out. I couldn't have wished for a more seamless fix to my plumbing problems.

Greg's work was flawless, but his kind and easygoing personality made the process delightful. He double-checked everything to ensure that I was fully delighted with the outcome. Furthermore, he kept the workspace immaculate, demonstrating his dedication to quality.

Castillo Works Plumbing comes highly recommended by me to anyone in need of plumbing services. Mike's professionalism and openness, paired with Greg's remarkable skills and attention to detail, make them an unbeatable team. If Greg is your plumbing professional, you can be confident that your plumbing problems will be fixed quickly and efficiently.

Thank you for delivering excellent service and creating a stress-free experience, Castillo Works Plumbing. I would definitely contact you again if I have any future plumbing needs!
Del Rey P.
Del Rey P.
4/16/2020
A sink at our tenants got disconnected underneath from a horrible job that a former and apparently unqualified plumber did.

Castillo Works was great. Got back to me quickly and communicated well. Got to the job early, had all the parts they needed on hand, and completed the job quickly. This time I got to check the work and they did a very professional job!
John T.
John T.
12/05/2019 12:00:00 SA
I had serious leak problem with my toilet. The tank was leaking and the metal piece coming out of the wall was totally open. I had to turn all water of in the house or water would go all over the place. I called a couple different companies, I went with Castillo Plumbing because they were very nice and courteous. They had affordable prices and were able to make it out fast. I do not really ever write reviews but with the service, affordability and professionalism that they provided I knew I had to write one.
Big V.
Big V.
10/17/2016
I've used this business several times for home repairs and have always had a good experience.  I even called them for an unrelated issue and they helped me with a good reference.  I highly recommend this business.
James C.
James C.
07/10/2020 12:00:00 SA
If you need all kinds of plumbing work that shows investment in their own community look no further. Castillo Works will guarantee plumbing professionalism highest standard from fiat and equal pricing to guaranteed labor and importance of honesty and integrity in their customer service delivery.

Save yourself time, money and most of all mental anguish. Castillo Works will actually listen to your needs, wants and realistic demands. Ask for Art or Alex if you need emergency calls this business is worth every hard earned penny.

Castillo Works Plumbing sets that bar so high, with utmost professionalism, high value return to your investment. This is what Chula Vista's hidden gem. An epitome of business without lip service.

Thank you to Ely and his professional staff.
Zerbini L.
Zerbini L.
11/18/2015
I needed a new central A/C installed in my home this summer as quickly as possible. I had bought the condenser online and had no idea of what else was needed. So, after getting crazy quotes and poor service from other companies, Castillo came in and provided a fair estimate of parts/labor and  explained to us what was needed to complete the project. They charged as agreed and delivered on time. I very pleased with the service they provided and for their honest, courteous way to treat customers. These guys are awesome!
Patricia G.
Patricia G.
1/26/2014
They are quick and prompt can't complain about that but after all was done found out they are expensive..the work could've been done for less.  Great work..and showed up for our emergency even though it was late at night thank you! Content.
Ruth N.
Ruth N.
02/02/2019 12:00:00 SA
We recently called Castillo Works to install a new thermostat. Art did a wonderful job!  He called me to informed me he had arrived a bit early and asked if it would acceptable to start the installation early.
We are are very fortunate to have found a company that can service our water heater and our heater & cooling system.
Carla A.
Carla A.
10/22/2018
I called Castillo works plumbing this morning 10/22/2018 and Ely came over and gave us a quote within an hour!:) They went and got the parts, a new water heater and all the upgrades. They were back within hours and got the job done within 2 hours:)
They did an excellent job!! They're knowledge and workmanship was outstanding. I would definitely recommend this company as he was very honest and upfront about what needed to be done and the cost. There were no hidden costs! Ely quoted us a price and that's exactly what it was!!! Thank you for your honesty and doing a great job on our water heater!!:)
Rex S.
Rex S.
01/11/2016 12:00:00 SA
Ely and his team were extremely knowledgeable, professional and courteous. They expertly replaced my waterheater in a very timely manner. They're awesome!
H. M.
H. M.
7/15/2011
Have a plumbing emergency?  Don't freak out.  Just call Ely.  He will give you excellent, prompt service at a reasonable price.  And he's a nice guy!

My family and I were out of town, and my brother (fortunately) was housesitting for us, when an upstairs toilet began leaking through the ceiling below.  I Yelped for a plumber in my area and was fortunate enough to find Ely.  He provided prompt, calm service that averted a major crisis.  And his prices were extremely reasonable.  I have recommended him to friends and will use him every time I need a plumber.  I cannot recommend him highly enough.
Xio M.
Xio M.
09/08/2018 12:00:00 SA
We've used Castillo works plumbing three times already for different plumbing issues we have had.  They are always prompt and efficient.   Prices are reasonable and I love how they are upfront and quite reasonable on their processing.  Thanks!
Yadira A.
Yadira A.
03/02/2016 12:00:00 SA
Called them with what I thought was a backed up sewer. Alex came in told me what the problem was(the sump pump) and said there would be no charge for the visit. Very good customer service.
Peggy W.
Peggy W.
09/07/2015 12:00:00 SA
Alex just left, and I am a happy camper. I called a few weeks ago to have them come out and install a new faucet in the kitchen. He gave me a quote over the phone that was very reasonable, so I accepted. Turns out the faucet was so corroded, he had to hacksaw it off in pieces, which was difficult. He installed the new faucet and the touch technology didn't work. He said the solenoid was bad, and if I wanted to call Delta to get a replacement, he would come back and put it in with no additional charge. I did that, and also ordered matching flanges and drains and an air gap (all my previous stuff was copper colored) that I told him I would pay him to put in when he came. When he got here this morning, he explained that putting those in would be a big job since the garbage disposal and pipes would have to be removed and reinstalled with new seals, etc. Instead of encouraging me to spend more money on that, he just put the cover of the air gap on and advised me to wait until my garbage disposal went bad, in which case, those pieces would be needed and the installation would be included, essentially free in other words. So this morning, I now have my magic faucet fully functioning and a matching air gap, all for no more than the original quote. He could have tried to charge to replace the flanges, extra for the corroded faucet and again for the malfunctioning solenoid, both not his fault, in which case I would not be calling him ever again, as I couldn't trust that his initial quote would stick; however, I will be turning to Castillo Works again and again because I see that they are prompt, competent, affordable, efficient, and most importantly, HONORABLE. When I like a business, I am a loyal customer for years. When I get the bait and switch with a lowball phone quote that goes up later, I never call back. We found out Castillo Works does AC and heating also, and our AC guy of the last 16 years retired, so now we have someone for that we can trust as well. As for Ely, only spoke to him a couple of times on the phone, but he seemed very nice too. Thanks, Castillo Works, for a great experience!
James M.
James M.
7/22/2015
Installed a reverse osmosis drinking system, installed a new shower temperature adjuster thingy and fixed the electricals on my garbage disposal / motionsense fosset. These guys really know their stuff, are extremely professional and courteous and, I hate to tell them but, their prices are too low.  They deserve a call.  You will not be disappointed.
Mark K.
Mark K.
10/01/2018 12:00:00 SA
We called Castillo Plumbing in the morning for a leak in our restaurant.....they responded quickly and Danny was onsite inside of an hour! He repaired everything better than it was before and the price was reasonable! We will definitely be using them for any future plumbing needs!!
Mary K.
Mary K.
11/17/2021
Ely came and fixed our leaky water heater on a very short notice and did a great job for a very reasonable price. He also discovered that we had a problem with our water pressure regulator and replaced that as soon as he could get the part.  So far, we are very happy with his work and would definitely call him again if needed!
Erik A.
Erik A.
5/23/2020
I called Castillo works plumbing to help fix a noisy shower pipe. Whenever the shower turns on in a particular bathroom it can be heard in the whole house. I called Castillo out to give it a look/hear and they said it may be the valve. I asked if they replace the valve would the noise go away, the response was maybe... well I gave Ely the benefit of the doubt and had the valve replaced. $700 dollars later the noise was still there. A day later I called back again asking why we still hear the noise. The person on the phone said that Ely was in the Philippines (how convenient) and they would send someone over the next day. They came the next day and said, its because you dont have insulation near the pipes. Well shouldn't they have checked that first? So now I have a new valve that I probably never needed and the noise... I think they are paying a ratings farm in the Philippines to have such high ranking. I only gave 2 stars because they came the next day.
Barry M.
Barry M.
3/26/2018
Extremely friendly. Jose was on the phone with me and ready to assist within minutes. They told me the price right up front. I am a first time homeowner and Jose actually walked me through the process of calling HOA and home warranty company. Highly recommend.
Elita D.
Elita D.
09/04/2016 12:00:00 SA
Castillo works plumbing is amazing and accommodating! They did some work for us a couple weeks ago and did an excellent job. We recently had called them this past Friday at 7:30pm and I didn't think I was going to be able to speak to anyone, but luckily Alex answered and was able to fix our clogged sewer/plumbing problem. We had all four bathroom shower/toilet clogged up with standing water in all showers. It was a horrible experience and Alex came to the rescue! He came out really late, fixed the problem and I seriously thought it was going to cost us a lot of money. But he then gestured it was on the house, since they recently just charged us with a plumbing issue a couple weeks ago. I will definitely be calling them for more services and I would recommend this company if you're looking for great plumbers who are knowledgeable and professional! Thanks again Alex!
Kirabella B.
Kirabella B.
07/08/2016 12:00:00 SA
Love you Alex!!!  
They replaced my main sewer line
in my back yard and did and AMAZING
job. I would recommend them to
anybody and everybody!!!!
-Sylvia & Akira.
Luis C.
Luis C.
4/14/2019
Very good service!!, our water heater broke down once they did a diagnosis of the water heater, they explained to us what was the problems and they presented several options to fix it. The next day they finished the job in a very professional manner. Two thumbs up!!
Felix G.
Felix G.
01/12/2019 12:00:00 SA
Called and got a price for a shower faucet. I call a couple other places to compare prices and what they think is the issue over the phone. Ely matched a top competitors price.
Jose K.
Jose K.
3/23/2021
Excellent service. Very attentive personnel. Call them for every plumbing service needs.
Walter C.
Walter C.
4/26/2018
Best price and great work. They replaced a pressure reducer and a shower mixing valve for me. Got multiple quotes and they were the lowest by far. Great response from owner Ely and the worker Art was great and professional. It's been a week and so far so good. Highly recommend them. They are rated high on Yelp for a reason, and will definitely go back to them for future work.
Florence P.
Florence P.
08/06/2023 12:00:00 SA
I'm giving this plumbing company 3 stars because of my mixed experience during their installation of my hot water heater a month ago. On the positive side, the staff were genuinely friendly, with a warm approach that's appreciated in this industry.

Unfortunately, the quality of the work was not up to the standard I was expecting. It felt as if I needed to constantly supervise their work to ensure that the job was completed satisfactorily. This made the process quite stressful as I was hoping to trust them to handle the task professionally and efficiently.

In the end, the heater was installed and is working, but I had hoped for a smoother, less hands-on experience from my side. As a result, I don't foresee myself using their services again in the future.
Nelson P.
Nelson P.
03/09/2017 12:00:00 SA
Ely is very punctual and professional. My water heater leaked on a Friday and I had insurance but they won't send a plumber till the following Tuesday. So I started checking plumbers in Yelp and that's where I saw Castillo Works. I called Ely and he responded right away. I had another plumber give me a quote but it was ridiculous so I went with Ely and his warranty. Their work was excellent. This is my first time writing a comment in Yelp by the way. Peace!
Jason R.
Jason R.
02/11/2020 12:00:00 SA
I have used Castillo plumbing on 3 separate occasions, twice to replace some toilets throughout my house and again during an emergency when I had a water heater leak on me and they were able to come right away and help me same day without charging me extra. Their prices are very reasonable and they are always very nice and respectful when they enter your home. I highly recommend them for any plumbing issues you may have and they will always be my first choice moving forward.  They also guarantee all their work for two years which adds some extra piece of mind.
Nancy M.
Nancy M.
08/08/2016 12:00:00 SA
Ely used to be the best , I had been doing business with him for several years and was impressed with his professional work , but a few years back he started to grow and hired people that don't have a license and don't know what they are doing , I had to pass inspection  for a tankless water heater that I had installed before and Ely sent Alex , he did what he thought was correct but when the inspector came he really chewed me off because it was all wrong , I had to go back to pay again so the inspector came back , and hired an expert so I would pass inspection , it cost me 4 times more than it should have been , then this year I had a clogged toilet and again Ely sent Alex , they had to come 4 times to get it right , the last time it was someone else's , I called last week to see wether Ely could come to flush my water heater but I guess he only does big jobs now ( he told me he was working with Mc Donalds) and the little people like me we get the aprentices . Well last saturday we had an emergency and called Bob the plumber , what a difference !!! great service by Bob not a helper . With this company is either hit or miss.
Well I had a call from Ely and apparently I was not the only one having problems with Alex since he is not there anymore , so if you get Ely to do your work you are in excellent hands .
Ruth M.
Ruth M.
09/06/2016 12:00:00 SA
They came next day after I called during a heat wave. Very Professional , worked around my husbands schedule so he can discuss all work that was done in person. Highly recommend.
Jacqueline L.
Jacqueline L.
11/08/2012 12:00:00 SA
Read many 5 star reviews bout this business. Called Ely and he was able to come out the same morning and fix  my clogged drains!! Ely was very friendly, and professional.  Price was great!!! I would recommend his family owned business to anyone who needs a professional!!
Thank You again Ely
John D.
John D.
11/22/2014
Where do I begin? I just spent 8 hours with Alex and his helper Ortiz. I have very high expectations of everyone I contract with and in return I pay a fair price. These professionals exceeded my highest expectations. We moved into a house that needs TLC. The irrigation system was in need of a tune up./ rebuild. Alex and Ortiz did a fantastic job. And wouldn't leave until every sprinkler was in perfect operating order. They are now my go to guys. In fact I have two more jobs that they will do for me. Don't waste your time looking for any other companies. These guys are the best. As an aside spend some time talking to Alex. He has an amazing story to tell about his experience in over coming and succeeding during difficult times.

I forgot to mention one of the reasons I called Castillo plumbing was due to a broken garbage disposal. Well it wasn't broken just frozen because of in activity. Instead of charging me 400 for a new disposal Alex unfroze the disposal and now it works like new. Honesty and integrity, two qualities not often seen in today's business environment. You get to see it first hand with this company.
Robert R.
Robert R.
8/27/2018
The installed water heater was only 3.5-ish yeas old started leaking.  I called Ely and explained the situation and in turn Ely provided a replacement water since the unit is under warranty.  Castillo Works Plumbing installed the first water heater and did a fine job and will also say that the water did not leak do to the plumber's installation.  However, Ely himself did the install this time and did a fantastic job.  You can tell that Ely takes great pride in work and can make a dismal situation better.

Now down to the price; Ely quoted me the labor and that was the price.  Castillo Works Plumbing did not try to up-sale or over quote the job.  The price is fair and better than other outfits you will see out there including the commercials.
I've used Castillo Works Plumbing in the past for Pressure Valves, Clean-Out access and other jobs like extending the water lines and drain for a sink in the garage and I have never been disappointed or over charged.

I highly recommend Castillo Works Plumbing and Ely's pride in craftsmanship.
Chris L.
Chris L.
8/15/2022
Called them on a Sunday and they were right out Monday morning at 9:00 to fix my leak. Greg was very professional and knowledgeable I would highly recommend them and hopefully I get Greg again.
Gail G.
Gail G.
06/01/2017 12:00:00 SA
They responded quickly to my request to have my garbage disposal replaced due to leaking, and finished everything within an hour. Efficient, courteous, and professional.
Sean L.
Sean L.
01/11/2021 12:00:00 SA
Ely to save the day! My water heater went out 2 days before New Years Eve. Ely was quick to respond. My water heater was still under warranty and Ely did all the calling and worked on the getting the water heater replaced. Turns out he saved me over 400.00 on replacing my water heater. Ely was very informative, kind, professional and responsive to texts. It was a pleasure doing business with Ely and Castillo Works Plumbing Heating and Air. I keep his card handy and will trust with any future plumbing needs.
Lyn B.
Lyn B.
6/16/2020
Ely was extremely helpful and knowledgeable.  Within minutes he diagnosed the issue and provided solutions. He is also one of the most honest plumbers we have encountered in a couple decades. Ely will be our 1st call for any future plumbing needs.
John M.
John M.
03/01/2016 12:00:00 SA
All done as promised. Eli was straight to the point. No hidden add ons. Will definitely recommend calling them for any plumbing needs.
Christian C.
Christian C.
1/30/2017
I highly recommend Castillo Plumbing. Ely and his crew are great! They have a super quick response and they do the job right; and reasonable prices too. They fixed my old heat unit and now it works perfectly. They do a great job in plumbing as well. You can't go wrong with them.
Daniel J.
Daniel J.
12/15/2012
This is my second time doing business with Ely of Castillo Works Plumbing.  The first was a bathtub he replaced beautifully while artfully working through some deeper problems with the plumbing in my bathroom.  This time Ely cleared a clogged sink drain for me.  The sink was also leaking.  He gave me a quote for fixing it, but told me I should just do it myself because it isn't too hard.  He gave me specific instructions of what to buy and what to do.  I followed his advice and fixed it myself saving myself more money.  Ely is EXTREMELY ethical and a very good guy.  The price he charges for his services is very reasonable.  I highly recommend Ely and Castillo Works Plumbing!
juan d.
juan d.
12/20/2017
Extremely disappointed. Used this company once before and recommended to family member that used them as well as they did a very good job and their prices were very reasonable. Called them again 2 months later (yesterday) to come and give me a quote for a job to install a new valve,raise shower head and align a over flow valve on new tub. I had bought all parts with exception of maybe 2 other small  parts needed. Showed up next day (today) alex stoped by and gave me an estimate,seemed a little high and he said it was due to them being 2 people. He recommended Jose another worker to do the job since he was a single man and gave me a price,Took the pictures and sent them away and he assured me price would be less. Jose shows up 4 hours later and all of a sudden the price skyrockets 3 times more than orinal quote given by Alex. Not sure what changed so dramatically or if he just thought that a home being remodeled means more money. Overall felt they were being dishonest and shady. Too bad, Eli seemed more professional and honest.
Stratie C.
Stratie C.
01/03/2021 12:00:00 SA
Ely the owner showed up on time wearing a mask. He did a great job replacing our broken water heater. Very professional, quality work & reasonably priced. I would definitely recommend him!
Camille V.
Camille V.
9/19/2023
Our water heater tank was leaking and Ely was quick to respond and check what the problem was. Luckily, it's a minor problem and he's able to fix our tank that same day. He is very professional and would recommend!
Mae N.
Mae N.
9/23/2021
Called in to have a clog fixed in the shower. Got quoted 110 then said it has to be seen first in case there is a main line issue. After being seen he quoted at 250, and me being desperate to get it fixed ASAP didn't say anything. He said it could be the mainline and then had to wait another day since their equipment was not available. I trusted because they have done some work in the past.

The clog was fixed on day 2 in our shower. No mainline issue and I'm paying same amount. Paid in cash and said the receipt will be texted later in the day. Never received, followed up again and to no avail.

The stress of having to deal with the clog was resolved. They are nice people but had to chase for an invoice.
Dennis D.
Dennis D.
4/14/2018
Our hot water heater went out late on a Wednesday night and the wife was not happy because we were unable to take hot showers.  I called Castillo Works Plumbing early the next morning and Ely picked up the phone right away and was over to my house in about a 20 minutes. Confirmed it was the hot water heater and had a new one installed by noon that day! All this happened during spring break and I had plans to take my kids out that day so I was thrilled that Ely was able to get this done in a timely manner.  He went as far as to take a look at my sprinkler system and showed me how to fix the issues that I had. I would definitely use Ely's services again without a doubt!
Kellie T.
Kellie T.
06/04/2018 12:00:00 SA
Ely and his team are fantastic!  Our water heater began leaking and upon calling Castillo Works, Ely made the replacement process go as smoothly as possible.  We did a lot of research in hiring someone for this job and of everyone we spoke with, Ely and his team were not only the best priced, but also incredibly patient answering all of our questions and providing us with suggestions and tips to make for a seamless transition.  Plus they offered to come out on a Saturday at no extra charge!  When it turned out that our home didn't offer the space needed for the code upgraded expansion tank, Ely went the extra mile.  He took the water heater he had already purchase for us back to the distributor and swapped it out for a more expensive version that would allow everything to fit in our home - at no additional cost to us!  Ely really prides himself on keeping to his original contract and making sure when he walks away, you are fully satisfied - which is true not only in word, but also in action as we could not be happier!  The whole Castillo Team was friendly and quick - and we were back to our normal routine (with hot water!) by early afternoon.

Thank you to all of the folks at Castillo works - we will definitely be calling you again next time we need help!
charles p.
charles p.
02/06/2013 12:00:00 SA
I gave the company to one star because I can't get any reliability.

I have appointment and he confirmed. but he did not show up and I called him. but he  did not leave. Also, it is not easy to communicate with them by email.
if you guy get the estimation, he will charge $40  and it is not free.
I don't know how to work him. but I can't trust the man who easily break the appointment.
Rosemary T.
Rosemary T.
04/05/2014 12:00:00 SA
The work was excellent. Two things I didn't like was their advertisement said they would take credit cards but Alex didn't.  This put a burden on me and took the burden from him.  The other thing was they didn't clean the mess after fixing the broken pipe under the sink.  All in all, I would still recommend them.
Network D.
Network D.
7/27/2021
Water heater blew out a thermocouple. Castillo Plumbing responded immediately with a quote (including military discount) and was on site within a couple of hours.
Fast response. Quick, professional work.
Will probably change for a tankless heater soon and Castillo Plumbing will be the company we call.
Tony A.
Tony A.
05/01/2015 12:00:00 SA
Our water heater busted, fortunately I was able to catch it early. Called Castillo works and they sent out a team to assist with the drainage of the heater. The next morning, the head honcho came out with a replacement heater based on the requirements I had given the night before. In and out within an hour. He was a little tough on his worker, but overall quick service, and great price.
S. K.
S. K.
1/21/2012
We got a new faucet, garbage disposal, soap dispenser, and cook top installed today from Ely. He also connected our existing water filtration system. Very professional, did the job quickly at a reasonable price. I would use them again whenever I need any plumbing services.
R E.
R E.
2/25/2020
This company answered my call   even night, very detailed with their quote and honest. He also educated us on water heater. Was able to take care of our water heater as promised.
Manny A.
Manny A.
02/05/2020 12:00:00 SA
I didn't make a mistake when I decided to call Castillo Works for a leak we had at our home. Ely was not able to speak on the phone when I called but he promptly texted me back and kindly asked me to give my contact information and describe our plumbing issue. He immediately called me and I further described our issue. I asked if he could come in the afternoon to check our leak and he told me to give him a time. I contacted Ely from work and by the time I got home, he and his coworker had already made their assessment of our problem leak. My parents remarked how polite and honest they were and even waived the service fee. I know I can always count on Ely and his team if we have any more issues in the future.
Renato I.
Renato I.
04/03/2017 12:00:00 SA
This company is responsive. A pipe in our backyard busted and water was gushing out. A call to Castillo Works was good for a quick fix and reasonable cost for an emergency call. I was real surprised with a $50 ASAP response call and pipe fix.

Ely tried to walk me through my problem on the phone but when realized I was stuck, he sent Alex right away. Alex was very helpful and did some quick quality work. The situation was handled professionally.

Thanks guys. Good work!
John paul T.
John paul T.
09/10/2023 12:00:00 SA
Reliable , fast, they have the part needed for the job even on a weekend. Art was great and professional.
Jess E.
Jess E.
3/17/2017
I called Ely with a request for a quote to replace the pipes in my condo. He was very quick in responding to my message on Yelp and was very helpful. He was honest and told me that it is probably not a good idea to replace them because of the shared walls with my neighbor. I appreciated his honest advice and professionalism. I would definitely call him for future plumbing needs.
Ricky F.
Ricky F.
08/03/2016 12:00:00 SA
Quick, friendly and courteous service!  Came on the same day to clear our kitchen sink drain when others were too busy.  Heartily recommend!
Rina G.
Rina G.
10/06/2019 12:00:00 SA
We had a very good experience with the company. They walked us through the process.  Eli even brought industrial fans that night.  He was not pushy and gave us a good deal.  I highly recommend them.
Julie B.
Julie B.
8/17/2012
This guy is the real deal! Efficient, knowledgable, speedy and well priced! Honestly I'd guess any negative reviews are posted by competitors. I would call Ely in a heart beat and recommend him to friends, family and neighbors. All of which I intend to do. We called him later in the afternoon on a Wednesday with some toilet leak issues in the middle of a bathroom revamp and he arrived first thing the next morning because we explained we had to be at work so only first thing would work for us! That is amazing if you have ever tried to call and make an appointment with any type of handy man. Usually you get some random 4 hour window! Then, he realized he needed a special piece which he immediately ordered and received the next morning. Again arriving bright and early to make the repair. Meanwhile we had another problem in the wall with a leak and threw that at him when he arrived. It was no problem. He got both fixed and functioning in a remarkable amount of time and we are back to good. I thought we were going to have a mess on our hands that would take days to fix. Not with Ely. I am beyond pleased with his work, and so thankful that I know exactly who to call if I ever have another issue!
Beth O.
Beth O.
6/27/2018
Alex was the only company out of 5 that I called that actually picked up the phone. Not only did he come out the next day as promised, but he even came at 5pm which would be considered after hours for a lot of companies. He was able to figure out a way to remove a small toy that had fallen down our bath drain and saved the day! His price was reasonable and he couldn't have been nicer and more considerate of my sleeping toddler. He even fixed our garage sink that had poor water pressure for no extra charge. We will be calling him anytime we have a plumbing issue!
John L.
John L.
10/28/2015
Castillo Works Plumbing has worked on a few things at my rentals before and this time Alex came out to fix the faucet leak at NO CHARGE. I didn't expect this and thought it's nice of Alex to do that. I know it's a small thing but you know what... I called a few plumbers before for my house in Diamond Bar, they wanted $150 just to come.

I have all confidence in Castillo Works Plumbing for their good service, quality of work and reasonable fee and that's why I will continue to ask for their help for any future problem.
Amy R.
Amy R.
03/11/2014 12:00:00 SA
Alex and his team are so nice and they have performed numerous jobs for us large and small, since we moved into our home last July. From replacing a toilet and plumbing fixture to replacing all the plumbing and installing a new clean-out in our driveway from the granny unit; we have been very impressed with Alex and his team.

I recommend Castillo Works Plumbing without hesitation. They are fair, efficient and do an excellent job. If I could - would give them ten stars!!! Thank you so much for all the great work Alex!
KB B.
KB B.
6/18/2018
We had a main sewer pipe leaking under our house, and I called a few local plumbers and no one could come out for days.  Castillo had someone out within an hour, and they even rearranged less urgent jobs to repair our pipe since we had water leaking and we were without use of our water.  Very professional and efficient.  I can't really speak for their price since I have nothing to compare them to (since I couldn't even get anyone else out to do an estimate), but considering the job took most of the day I think they are reasonable. l
Paul C.
Paul C.
10/16/2020
I called Castillo Works concerning a toilet problem and they repaired it in a hurry. Eli was capable and quick. When finished, he sent me a text of before and after photos, plus an explanation of costs. I've been a happy customer of theirs for 6 years and highly recommend them.
Paul V.
Paul V.
03/01/2014 12:00:00 SA
Great Service! I called Ely and he was at the house within 30 minutes. He gave us a fair price and did a great job. I highly recommend and I will be calling Ely for all my plumbing needs.
R R.
R R.
8/13/2017
Had a great experience with Castillo. Had a water heater go out Friday afternoon at 5. Called and had them come over a half hour later. They diagnosed the problem and had the water heater disassembled and in the back of the truck within the hour. The entire time being extremely professional and detailed. Can't say enough, who else will provide this type of service. Great job!
Tiffany B.
Tiffany B.
12/30/2020
Ely is quick and responsive. Professional top notch services. He replaced our water heater quickly and with great communication. Ely responded to our call with a quick text to assess the situation. Showed up as promised, with a smile even under his mask  our water heater had died, so he quickly got us back up and running. Loved his invoicing and text communications. Highly reccommend his services.
Marga G.
Marga G.
5/16/2020
Castillo Works Plumbing and Ely Castillo did amazing work and were very professional, honest and have great pricing. I saw their five star review on yelp and called them to help repair one of the showers in my home. I got a quote right away and their were able to help me the very next day. Now I know why they earned such high reviews. Their work was clean, quick and they are very knowledgeable.  Thank you Castillo Works Plumbing!  We will definitely be calling you guys again if we ever need work in the future.
Suzanne R.
Suzanne R.
06/11/2019 12:00:00 SA
Seem to be very honest, and didn't recommend anything over and above what was needed.  Pricing reasonable and as quoted.  Didn't have to wait for an appointment.  Would definitely call again.
Jennifer E.
Jennifer E.
03/01/2020 12:00:00 SA
Ely was very personable and took the time to explain everything.  He was able to get in the house and complete the work on time prior to my inspection. Thanks Ely!!
Stephanie O.
Stephanie O.
08/07/2019 12:00:00 SA
My first encounter with Ely was with my AC unit back in June '19. It was no longer giving out cold air to my house. He was able to repair it for a decent price and was practically done in a day (started in the late afternoon one day and finished the next day in the morning...So I'll consider it one day). He gave me the option of replacing the parts to last me another year or two, or change the entire unit, which was not in our budget at the moment. I opted for just replacing the parts (so I can eventually save if needed), and he said that if we do end up changing the entire unit (external and internal units), he would credit me the price of the repairs that he did. That made me feel at ease, especially knowing that replacing an entire unit costs a lot.

He's very knowledgeable, friendly, and I feel like he doesn't rip off his costumers. He's detailed with the work he does and is honest.

I called him last week because my water heater recently busted, flooded my garage, and ruined the drywall foundation where the water heater sat on. I called Ely's company again to fix it ASAP. He was able to come and replace my new water heater, removed damaged drywall, and aired out the foundation. No moisture was found on the foundation (thank goodness). He added an expansion tank, drip pan, and discovered that the pressure regulator was the culprit of the damage. So he was able to replace that as well. His workers are also very friendly and nice, and their work seems reliable. I would totally recommend him to others. Thank you Ely.
Lina K.
Lina K.
10/28/2019
Art was amazing! I called them to have them come out STAT for what I thought was a gas leak and he did just that. Came quickly to assess the situation and assessed all the hoses. He wanted to ensure our safety so he was very thorough and I was completely impressed with how efficient and timely he was. This is a great plumbing company! Thank you Art!
Lara L.
Lara L.
4/13/2019
Best and fastest service you can find! We've been having problems with our water pressure, we had another business fix it at first but our water pressure still kept on going up! Thank heavens for RV who knew how to permanently fix our pressure by installing a thermal expansion tank to our water heater. Service was excellent, hassle-free, and now we have nothing to worry about. RV was very informative, prompt to respond, and he gave us the best rate too! Overall service is great!
Kevin M.
Kevin M.
8/31/2019
in response to you saying was it your company !!
yes ,absolutely it was in fact your
company !  i remember people that
take advantage and mislead and lie to your face , then come up with some bullshit
why  the price was 5x higher
alex ans mario  people remember very well when they been rip off .
D M.
D M.
10/05/2022 12:00:00 SA
Castillo Works Plumbing, Mike is super reliable! Mike is very considerate and offers price matched! Easy to talk to and gets the job done fast! Good quality plumbing work and will keep on using them again.  Mike will try to make time to finish the job asap. There are not a lot of plumbing company you can trust, Castillo Plumbing proved to be the best among the rest. Quality, reliability, and affordability all in one company!
Jerry J.
Jerry J.
8/26/2019
These guys fixed my A/C unit last year and now some plumbing issues in my master bathroom. Very friendly, and professional. They explained the problems and gave me options for repair. I'd use them again for future needs.
Gerald P.
Gerald P.
3/15/2018
Fast response and excellent workmanship from Ely  the owner and the his workers to get the job done! Highly highly recommended for water heater replacement and drywall repair!! Everything done today in a timely manner hot water back on and running.
Dave C.
Dave C.
04/02/2021 12:00:00 SA
We are repeat customers as we know the quality and great customer service we get from Eli and Castillo Plumbing. They are responsive and do good quality work. Had my water heater replaced twice by them. It was good to have them remove the old heater, pickup the new one at Home Depot, and complete the install. We will do business with only them.
Ricky L.
Ricky L.
8/16/2018
Our AC was not working so I called Eli from Castillo Works Plumbing since I had used them a couple of times before for different jobs.  We scheduled an appointment for the next day and Eli promptly showed up.  He did the diagnostic and told me that two parts needed to be replaced.

He had the required parts in his vehicle so I did not have to wait for these parts to be ordered. After 30 minutes, my AC is back to working condition.  

Hard to find trustworthy and professional business but Castillo Works is definitely a company that I will keep using.
Jerry M.
Jerry M.
4/17/2017
I will definitely be giving my future business to Ely after a pleasant experience with him and his crew. I had a burst pipe in my garage above the water heater and it was a stressful ordeal. They came out within the hour and after only couple hours later I was good as new.

A few months later I had a leak where they had done some work. Called Ely and he had his guys over within minutes, they fixed the problem and all was well again. Unlike other plumbers, Ely backs up his work! Thank you!

Prices are fair, crew is great, and they're good at what they do!
Danielle T.
Danielle T.
3/25/2018
Our very old water heater was leaking & Castillo came out after-hours to replace it. This was several months ago now. They did great work and we haven't had any issues with the water heater.
I tried using their services again for our bathroom (issues with our sink & faucet leaking). They responded promptly and I got a call from a technician. He said he would be in my area in the afternoon. He wasn't sure how long his other job would take, so he'd keep in touch. He said he might also come out the next day if he ran out of time. I made sure to be home all afternoon and I never heard back from the company, not on the next day ether. 5 stars for the water heater installation, zero stars for the 2nd experience = 3 stars.
I will find a new plumber.
Fish X.
Fish X.
08/08/2010 12:00:00 SA
Ely answered my telephone call ay 9:00 PM on a Thursday and installed my water softener the next afternoon.  He also gave me advice on where to shop for water softeners.  Great price great service.  I will use Ely again!
Chuck D.
Chuck D.
10/07/2018 12:00:00 SA
This is an overdue review. Had the following work done:
May 2018: Emergency repair of fridge water valve that calcified and broke off almost causing flood, work done by ART.
May 2018: Emergency inspection of 2nd story toilet leak. Self repair done after eval but JOSE returned to fix my water filter drain hook up that was done 1/2 assed by a prior plumber causing water to spray everywhere.
August 2018: Replacement of outdoor water spigot that was stuck. Work done by Eli.
Conclusion: Each of these guys were punctual, professional and knowledgeable. Work was legit and prices were very reasonable. It's been hard to find squared away plumbers who aren't trying to upsell you on B.S. Castillo Works Plumbing earned my trust and business for decades to come!
Ryan R.
Ryan R.
7/23/2020
I love the way they did their work. They followed up days later to see if everything were good. We had concerns about the work done but came right back to make us happy. Great job
Jay W.
Jay W.
06/05/2017 12:00:00 SA
I had a great experience using Castillo to install my gas dryer.  I called on a late Friday night and was able to set up an appointment for the Saturday afternoon.  They were a bit late on the appointment but it was due to an unexpected event at the prior call; they did keep me updated a couple times on when they expected to be there though!  The price was fairly reasonable with a couple hiccups along the way.  They will still be the first ones I call for future repairs.
Linda H.
Linda H.
10/20/2021
I've been using Castillo Works for years. Everything from a small leak in my home  to a complete underground plumbing redo in a condominium complex. Always very responsive and super knowledgeable and honest.
Claude V.
Claude V.
10/08/2011 12:00:00 SA
This is the second time I have used Ely, owner of Castillo Works Plumbing. The first time was for installation of a reverse osmosis system I bought elsewhere. Of all the bids I received, his was among the lowest. His work was very professional and efficient. He is a rarity in plumbers, because most will not touch RO systems, but he works on them quite frequently. Importantly, he uses an entirely different tool bag for his RO work, keeping it separate from his regular plumbing tools, which you don't want working on your sanitary RO systems.

Today, he worked on leaky shower faucets, which involved replacing valve seats and valve cartridges. I also had him service the RO system with new filters, as well as complete sanitizing of the tank and filter shells, as recommended by the manufacturer. He performed all of the above in a very professional efficient manner, even as I asked him questions while he worked. His charges were very reasonable.

He is very courteous, soft spoken, arrives on time, and takes off his shoes at the front door.

I would recommend Ely and his Castillo Works Plumbing to all my friends. (In fact, he has already done work for some of my friends, at my recommendation.)
Joker 6.
Joker 6.
7/28/2021
Called today for Leaky upstairs Laundry Valves..Quote was quick, fair, and actually better than the rest. Honored my service and gave me a military discount! Was available within an hour while the others wanted days and even weeks. Showed up, all materials, respectful, cleaned up and most of all fixed. That's all a customer wants. Highly recommend
Jared W.
Jared W.
2/20/2021
I called at 11am and they were able to support at 2pm same day.  I needed them to replace three shutoff valves in my bathroom.  Ely came by and was quick, efficient and very professional.  I already have them lined up for the next job.  Great work and thank you!
Erin B.
Erin B.
8/20/2018
I'd give 0 stars if it was an option. Very disappointed. We called them to repair our A/C unit which had been leaking. They said they would be at our house between 1-2 and never showed up (Red Flag!). At 2:30, my husband contacted the company and they said they would be over at 3:15. They came over and took a look at our A/C, unclogged a drain (charged us $80) and told my husband it looks like we need a new evaporator. They told him that the last time they replaced one of those it cost around $3,000! They said they would see how much the evaporator for our A/C is and they would get back to us on Monday. We got a second opinion later that week from another company and they determined that our unit was low (almost empty) on refrigerant, I believe. We paid under $350 as opposed to $3000 and our unit is running great! No leaking! And Castillo Works Plumbing has YET to get back to my husband on a price for the evaporator and it's been a week and a half.
Rowell C.
Rowell C.
08/07/2023 12:00:00 SA
My spigot for my hose needed replacing due to leaks. Mr Castillo came and fixed it. He was very professional and timely. I highly recommend him for any of your plumbing needs.
K. D.
K. D.
7/14/2017
I was looking for a plumber to fix my shower handle. I'm so glad I called Castillo Plumbing, as they were very receptive in calling me back and getting the job done!

Art fixed our shower handle and did some caulking around the bathroom. It was a minor repair but an important one. Castillo plumbing gets 5 stars in my book!!!
Noelani M.
Noelani M.
11/12/2021 12:00:00 SA
This review is in regards to requesting an on site consultation and estimate of repairs. Called to schedule an appointment and requested an estimate of repairs. Immediately received a text message from owner requesting a breakdown of our plumbing concerns. Our concerns included a leak in the cold water supply, gas sediment install, tankless water heater flush, and a loose wire on the tankless water heater.  We provided a list of repairs and photographs. In place of scheduling an on site consultation I received a text message with an estimate of repairs. I was quoted $150 if I wanted the estimate on letterhead. Pros - Responsive and reasonable pricing. Upfront fee is applied as a credit. Cons - Does not offer free on site consultations. In our instance we wanted multiple repair estimates. Paying out of pocket for every estimate would have defeated its purpose and exceeded the cost of the repair itself. If you are not looking to shop around this is a great option. Owner is extremely responsive and quote was reasonable.
Mich C.
Mich C.
07/05/2019 12:00:00 SA
Ely and his team replaced our water heater and reconfigured the line into our house, adding a water pressure regulator valve, making useful recommendations along the way. I appreciated that Ely, the owner of the company, was instrumental in the complete process. They were knowledgeable, respectful, punctual, and efficient. I am happy with the outcome, and will not hesitate to use them again.
Tim H.
Tim H.
08/03/2019 12:00:00 SA
Had an issue where my A/C wouldn't blow and was tired of producing copious amounts of sweat inside my home despite having more fans than the Chargers have now (exactly 3). I learned that magically wishing your A/C would just start working again... doesn't work.

Ely and his crew were able to help me out almost immediately. They diagnosed the problem, pitched a fair quote, looked over my system while repairing, gave me a few pointers and left me with that sweet, sweet cold air flowing once more.

Definitely a crew I'd call back in the future. Thanks Castillo!
C J.
C J.
9/29/2020
I called Castillo plumbing at 8:00 monday morning about a toilet issue. I had broke something in my fathers toilet  tank while installing a self cleaning toilet seat. I Spoke with Art, who was Amazing. Showed up same day before noon, fixed my toilet with in 30 minutes and only charged me the $60.00 service charge. I have saved his contact information for all my plumbing needs. I will use Castillo plumbing again. Make sure you ask for Art. He was amazing, very courteous and always wore his mask.
Michelle L.
Michelle L.
3/24/2020
Amazing work!! Ely came right away and did very CLEAN, CLEAN work!! We are very impressed. Thank you
Tony F.
Tony F.
10/04/2017 12:00:00 SA
Ely and his guys were extremely responsive when I came to them. I needed them to uninstall a water heater and install a tankless heater, and re-do some shoddy gas line and water pipe work in the house I just bought. They came over the day I called, gave me an estimate, started the next day, and were finished the day after. I am very happy with the work they did, and I would recommend them to anyone needing plumbing work.
Cedric C.
Cedric C.
2/23/2014
Once again used service great work and even followed up on a separate matter. If you are looking for great value and service use Castillo plumbing!
Ophelia C.
Ophelia C.
4/14/2018
We woke up to our downstairs bathroom flooring, wood, squishing up water with each step! Terrified of where it was coming from and how far it went in the walls, flooring, ceiling, we called Castillo. The reviews were the deciding factor for us, so I'm leaving our review of our experience.
Jacob, a master at everything, arrived and immediately stopped the pipe that was leaking in the ceiling, and opened all walls to set fans going to stop it from spreading. He and another guy checked it all out, caught some potential leaky spots, and put our bathroom back together seamlessly. He was open with everything he was working on , honest, and very hardworking. He really went out of the way to make it as painless as possible. They guarantee their work and did a fantastic job! I've already been recommending them to anybody looking for a great construction team for any project or repair!
Brian L.
Brian L.
4/29/2019
Found Castillo Works Plumbing immediately on Yelp. Saw all the reviews and didn't bother to look elsewhere - was in a bit of a rush trying to line someone up today. Ely was awesome to work with - responded quickly and had a leak fixed even quicker. Very affordable pricing as well. Will definitely use Castillo Works again for future plumbing needs.
Iris R.
Iris R.
8/24/2021
Ely responds quickly and is very knowledgeable on water heaters. He accommodated our needs and sent a technician to inspect and replace our water heater in a timely fashion.

Ignacio was similarly professional and explained the process as he went along.

If you're looking for a reliable plumber, this company is great!
patrice i.
patrice i.
8/30/2020
What a great find! We had our waterheater leak on a Friday.  Ely came out that night to assess the situation and returned the next morning to do the work. I also had my water pressure gage and a rusted hose bib replaced.  He was professional and  knowledgeable . I will be calling him again for any plumbing or HVAC  needs in the future.  It's great to support a local family business and a really nice guy.
lisa t.
lisa t.
8/23/2018
My AC stopped working in the middle of this heat wave. I can't be without it because I have asthma. I called around and no one could come the same day. Didn't even get a call back from another company :( They said they could come the next day but I begged a little and they worked me in! I'm so thankful for that. They came on time and had to leave to get the parts going out of their way to get the parts needed so I didn't have to replace my AC unit, thank god. Back up and running! Thank you. Great service
Elle C.
Elle C.
03/10/2012 12:00:00 SA
I called Ely on a Saturday morning around 11am. The valve on my water tap outside came off and water was spraying into the air. I had to switch the water off at the road to put the valve/faucet knob back on. The tap had been faulty/dripping for years so I suppose I should have replaced it sooner. Either way, Ely came out in 45 minutes, gave me a thorough description of the problem and replaced the whole part. I was so please with his expertise, manners, speed and the overall plumbing job. Will definitely call him again!!
Jay D.
Jay D.
8/23/2020
We had a broken faucet in the bathroom and called CastilloWorks two days ago. Not only they came within hours after we called them, they fixed it quickly. It works beautifully now, and we're very happy with the result.
Veronica J.
Veronica J.
7/27/2015
We decided to call Castillo Works Plumbing after reading all of the positive reviews on Yelp, and we are so glad we did.  Before calling Castillo we had received a ridiculous quote for almost $3K from another plumbing company.  Castillo was able to figure out where our mysterious leak was coming from (pin sized hole in washing machine drain) in less than 5 minutes without having to demo anything or use any cameras (unlike the other company had suggested).  Their prices are extremely competitive; their staff was knowledgeable, courteous and most importantly honest.  What more could you ask for!  Look no further.  Give them a call.
Cheresa M.
Cheresa M.
12/30/2016
I can't say enough about this company. A few weeks ago, we tried to turn on our heater for the first time since last year and it would not turn on. We called a few different heating and A/C companies and everyone was booked up for at least 2 weeks. I called Castillo Works and they sent someone out the following morning. My forced air unit had gone out (it was 32 years old) and needed to be replaced. They had a new one installed 2 days later for a very reasonable price. Had I not called them I would have waited for weeks while the temperatures at night were down in the low 40's. I would highly recommend them to anyone.
Timothy J.
Timothy J.
7/15/2020
Eli came by the same day we inquired about a gas leak issue in our garage. Not only was he extremely fast, efficient, and knowledgeable, but extremely fair with his pricing! He was very professional and takes pride in his work. He even took a look at another issue and replaced a piece for us at no extra charge!! Highly recommend and will definitely be calling him if we need anything else!
Alexis D.
Alexis D.
08/01/2016 12:00:00 SA
Amazing and reliable! My sprinklers were running all day even though we had disconnected them, if that makes sense...anyhow, alex came and quickly fixed the problem! What a lifesaver and reasonably priced...will definitely forward his info to others
Jason B.
Jason B.
3/20/2017
Called Friday 3/17 about 2:30 regarding a leaking water line in the crawl space under my house.  No answer when I called but he returned the call right away.  Told Ely my problem and he asked if I could wait until Monday.  I didn't really want to wait but this guy has mostly good reviews on here so I decided I would just keep turning my water off when not needing it until it can be fixed.  He had me text my name and address to his number and we set a time of 10:00.  So today I make sure I get home for our appointment and then 10:47 rolls around and I haven't heard anything so I send Ely a text asking for an update on the time.  11:20 comes and I still haven't heard anything so I try calling Ely.  Call goes to voicemail after 2 rings.  I then get a text reply saying he's at the hospital and a tech should have called me.  I reply that I haven't heard anything.  About 5 minutes later, Alex calls.  I told him not to bother coming out as I've already found someone else that is coming to fix my leak.  Its a shame too because I saw Castillo Works also does artificial turf install and I was looking at getting that done in the future as well.
Michael W.
Michael W.
11/15/2022
Greg came over because of leaking pipes under a bathroom sink.  He was friendly and knowledgeable, and diagnosed the problem quickly.  The cost was very reasonable.  Definitely my go to plumbing company!
Ben E.
Ben E.
7/14/2020
My household hired Mr. Castillo and his team on three separate occasions, for three separate repairs.

The first time was for a leaking pipe in my ceiling. Mr. Castillo arrived, explained the entire repair/replacement process, and was in and out within the day. The same goes for the following day when his team member replaced the segment of the ceiling that had to cut out.

The second occasion was when our (old) garbage disposal started leaking. Mr. Castillo arrived within the hour, with a replacement unit, and finished the job without any issues!

The third occasion was when our kitchen sink started leaking. Mr. Castillo's employee determined the sealing between the under-mounted sink and the counter had to be refinished. He even opted to install our new kitchen faucet and drinking water faucet.

For each job, Mr. Castillo and his team members were prompt, extremely competent, and very accomodating to our needs. His pricing is fair and was agreed upon. HIS TEAM'S SERVICE IS EXCELLENT. I would absolutely recommend Mr. Castillo and his company to anyone in San Diego who needs plumbing related services.
Tiffany B.
Tiffany B.
7/22/2021
To get my new fridge installed I needed to replace my refrigerator water valve.   Castillo Works Plumbing answered my call quickly and sent a plumber in less then 24 hours to fix my issue.   The Castillo plumber was polite and communicated clearly with me so I knew what to expect and how much time would be needed.   He even respected my no shoes inside policy.   Thank you Castillo Plumbing!  You made a happy customer out of me.
Jesus V.
Jesus V.
11/19/2018
I sent a message, with pictures, for an estimate to Castillo Works Plumbing, about my leaky Water Filter, and got a quick response from Ely with an estimate included. He came over and fixed the issue, all on the same day. I would definitely recommend Castillo Works Plumbing to anyone I know.
Anita G.
Anita G.
9/23/2015
Everyone! Just to set up our situation, we are in the older section of Chula Vista in a house built in the 1950's with the original pipes and we always have issues with the pipes clogging, whether it is the main, secondary main, or the kitchen pipes. With our recent problem, I contacted Castillo Plumbing because of the favorable reviews on Yelp and I am so pleased that I did! Alex and Ortiz came to the house within one hour of my call and they were able to diagnose the problem and provide the service needed to remedy the problem! In addition, they gave maintenance advice to minimize any additional work in the future as well as recommendations in updating our 50+ year old pipes with a quote that is reasonable! These gentlemen are incredibly knowledgeable and efficient in their trade, and they are going to be my go-to plumbers going forward from now on! I highly recommend this company to everyone with any plumbing needs!  Please consider Castillo Plumbing next time you need a plumber and ask for the Alex/Ortiz duo - you will not be disappointed that you did!
Monica H.
Monica H.
12/21/2016
Ely Castillo at Castillo Works Plumbing was amazing!!!!  We had our tankless water heater go out on Sunday, my husband tried to fix it but was unable to this time.  I looked on yelp for a plumber that worked on tankless water heaters and Ely's company came up first.  I messaged him Sunday and he said he would be out Monday morning.  Sure enough he was there early Monday morning.  He diagnosed the problem and let us know what he recommeded.
Les D.
Les D.
06/01/2020 12:00:00 SA
We bought a new stove and the gas valve from our wall was hitting the back of it, causing the stove to stick out several inches past the cabinetry. Art came and moved the valve up against the wall, allowing the stove to be pushed into an acceptable position. The work was quick, and the price was very fair. I wouldn't hesitate to work with them again.
Byannei C.
Byannei C.
06/06/2023 12:00:00 SA
Castillo Works plumbing was very responsive, they were able to come to our house immediately and solved our issue within minutes. They have good pricing and friendly attitudes! Would highly recommend and is now my go to plumber.
Jonalyn G.
Jonalyn G.
11/06/2018 12:00:00 SA
This review is long overdue, I can't thank Ely and his staff enough for his great customer service and great work him and his team has done. My mom initially had him help with her house when they moved but also helped fixed my parents old house - which are renting from when my daughter was first born. His team is always professional, quick to respond and very thorough when doing their job. My family Rico/Golden highly recommended Ely and his team!!
Al D.
Al D.
12/25/2019
Water heater went out on Sunday, call Eli on Monday morning,  Ely said he'd be here around 11 was right on time.  Gave an estimate, while tank was draining he went out got everything he needed.  Worked in the rain got a new water heater installed.  He took the old one and left a clean work area.  Very pleased again with his service.  Would highly recommend him.
Jorge C.
Jorge C.
11/02/2016 12:00:00 SA
Eli and his team were great. They gave me a great deal and were very professional. On top of that, they were very conscientious about my floors and took off their shoes before entering my home. We have two properties and will be calling Eli and his team for any of our plumbing needs. Thanks Eli!!!
Ligia H.
Ligia H.
12/27/2019
We had an issue with the shower going hot to cold water within a couple of minutes. Our water heater was fine and all the faucets in the house still had hot water. We called Ely who asked us to send him a picture of the shower that was having a problem. He came out the same day. We were hoping it would only be a cartridge in the shower that needed to be replaced. Unfortunately for us it turns out that our whole shower valve needed to be replaced. Ely came out and fixed our issue. Now our guests can enjoy their shower with hot water. Thanks Ely for your quick response and great plumbing service!
Yen T.
Yen T.
2/21/2019
The servicemen who came to repair my bf's condo were very informative and pleasant. They actually know what exactly what was wrong, instead of bullsh*tting us like he first consultation we had with another business. Repairs were done in a timely manner and the cost was accurate and not too high. Only minor problem we had was the repairman kept rescheduling with blame it on the rain. otherwise I Highly recommend these guys for your plumbing needs!
Pam P.
Pam P.
12/29/2012
Holiday guests overloaded my system and I had a nasty system clog.  Ely was courteous and helpful by phone - he answered himself on a Friday evening -  and we set an appointment for the next morning.  He came by when promised, called ahead to confirm I was home, and assessed the conditions.  He and his assistant promptly cleared the line. He also asked if I wanted the sink line cleared, as it was slow-draining, but not in a sales-y way like some other firms.  He was genuinely concerned and wanted to handle it if it was OK with me.  I agreed and they did the work, saving me another service call at a different time. They worked quickly and efficiently.  He also took the time to explain how to keep the problem from happening too often.   The total was slightly less than I would have paid for a bigger chain, and the service was far better.  You should call this company if you are in their service area! Very satisfied!
Jonathan S.
Jonathan S.
6/26/2014
He showed up 2 hours before the scheduled appointment which normally would be fine but I was out and about at the time. He then informed me that he would only wait around for 10 minutes (a clear sign that he was overbooked).  Fortunately I was nearby and was able to make it back in time. Unfortunately, he was unable to work on our shower unit. The reasoning was...the parts are too fragile and advised me to replace the entire shower unit (this place is 2 years old..). Overall, not satisfied by any means.
Clifton D.
Clifton D.
11/28/2019
Today out of all days Thanksgiving, my water heater died. There was a leak at the top of the tank meaning it was time for a new one. I truly appreciate the quick response because I have three girls that complain about cold water showers. Pick them
Win G.
Win G.
03/05/2020 12:00:00 SA
I hired CastilloWorks for relocating my washer/dryer from upstairs to the garage. Ely Castiilo, the Owner and Art, the Plumber were on top of the issue and the project. The company Plumber, Art did a Superb job ensuring that I was inform daily and greatly explained on the  status of the project. The job was completed smoothly, and CastilloWorks provided a Great Customer Service and Customer Satisfaction. I was a happy Customer, and from start to finish everything was professional and great Service. I would hire them again for any plumbing needs that I will have in the future.  From Edwina, a satisfied Customer
Arpi O.
Arpi O.
1/28/2011
Elly has been helpful since day one and has been able to fix all our problems in the apartment. From plumbing issues to minor handy man wok around the house, he has helped with it all! We appreciate his help and know that he can offer everyone the same great service!
Lloyd H.
Lloyd H.
4/16/2022
We needed our water heater replaced.  I called, and Art responded right away.  He scheduled me for the next morning.  Greg and Tony came promptly the next morning.  They installed my new water heater in a timely fashion.  All three of those guys were very friendly, professional, and courteous.. We will definitely use this company for any future plumbing.  These guys are good!
Willie S.
Willie S.
7/25/2019
Miguel gave us the best price out of 4 different plumbers.  Not only was the price better, his service is top notch!  Any phone calls he answered within 15 minutes, any texts within 10 minutes.  As a board member of our HOA, we will continue to use Castillo Plumbing for all of our needs!
Solin M.
Solin M.
03/11/2018 12:00:00 SA
Fernando was great! He got back to me within the hour and was I my house the same day. He helped us diagnose our leak and explained everything clearly! He was awesome. Highly recommend.
Marcia R.
Marcia R.
7/29/2016
Awesome response time. Eli was professional, courteous and fair in his pricing. I highly recommend him for your air conditioning repair!!!
Gordon B.
Gordon B.
10/13/2017
I called Castillo today to get an estimate and time to replace some very old angle stops in a couple of bathrooms. I talked to Jose and sent him a photo of the existing angle stops. Jose identified the compression angle stops from the photo and quoted me a price over the phone to replace the old valves with dahl 1/4 turn angle stops. Jose said he would drive right over, and he arrived promptly. Jose showed me the problem with the old plastic screw type angle stop. Jose showed me the replacement all brass valve 1/4 turn angle stop he would replace them with along with new braided stainless steel water supply lines and chrome cover plates. Jose replaced the angle stops, turned on the water, purged the air from the lines, checked for leaks and cleaned up. Jose also did a pressure test for me at the exterior water shut off hose bib. All very professional and very thorough.Would recommend and would definitely use Castillo again!
Joe L.
Joe L.
6/20/2019
5 stars for sure!! Had new washer/dryer delivery on the way and water supply lines were frozen on. I called at 8:15 and tech arrived arrived at 9:00. Don't know if I just got lucky but Ely made it happen. Tech did a great job...was in and out in less than an hour. I wouldn't hesitate to use them again or recommend to family and friends. Thanks to Castillo Plumbing Works for saving the day!!
Kathleen C.
Kathleen C.
12/06/2010 12:00:00 SA
I appreciate the customer service Ely provided. Very prompt response to my voicemail I left him, very reasonable price,  and fast and efficient work!  I had to wait two days because of his full schedule but it was definitely worth the wait.
David S.
David S.
2/23/2018
Top quality work with unsurpassed customer service! The owner, Ely, came to check out my house heater due to a non working part, told me what was wrong and provided an in-depth explanation. Ely offered me a quote with no pressure and allowed me time to think about it. I ended up calling him to finish the job. The job was done on time, quickly and at the time I set. I now have a go-to-company that I know will be trust worthy and provide my family quality service and work.
Matt K.
Matt K.
4/22/2023
I have used Castillo Works Pluming on three occasions, one of which was for emergency services at 7PM on a weekend when our water valve to the fridge started to flood our second floor.  Art came out to fix the problem even though it was late at night.  They are my go to for plumbing issues (Art just fixed an issue with a clogged kitchen sink) and he has also installed a water hose valve in the garage in the past.  Can't recommend this business enough to anyone with issues.  Immediate response, same day fixing of problems.  Super friendly as well.  Extremely reasonable pricing.  Rarely write yelp reviews but they definitely deserve the praise!  Outstanding work!
Mavi S.
Mavi S.
08/11/2013 12:00:00 SA
Called Castillo to get my leaking water heater fixed and they came early and got the work
done. They are reasonably priced. People are nice too.
Carl S.
Carl S.
11/23/2016
Alex came by very quickly and fixed our issue instantly . Very reasonable and helpful
Benito91913 C.
Benito91913 C.
11/26/2021
Our house main water pressure regulator failed and I have American Home Shield insurance but they could not help me that day. I called Castillo plumbing and they came that same day I called them and Mike replaced my valve in a few hours and I am so glad they were available that day. You can count on them. From now on I know who to call for any plumbing issues. Thank you Castillo plumbing.
Ben Cruz
JT B.
JT B.
12/04/2013 12:00:00 SA
I had these guys come out to do some work at my house back in June. They ended up replacing a pipe that was approximately thirty feet long in the crawl space under my house. When they were done I went under to check it out and wasn't happy with the way they had supported the pipe that they had put in. It looked very sloppy and like something that would not hold up over time. I pointed it out at they said it was fine. Five months later the pipe came apart and flooded a section under my house. They did come out and repair it for free because it was still under warranty. I again asked them to fix the supports but they still wouldn't do it saying that they were fine. Today I had a separate plumbing issue under the house and called a different plumber. He fixed the problem and told me there was another issue that needed to be fixed. Of course it was the supports for the pipe Castillo plumbing had put up. Being that I have already asked Castillo Plumbing to fix it twice and been shot down, I am going to pay this other plumber to fix it for me. Obviously not happy with their service and would not recommend them to anyone.
Holly B.
Holly B.
11/12/2013 12:00:00 SA
I wish I could give these guys six stars. I can't say enough good things about them! I found them on Yelp when there was a problem with a leaky toilet in my house - on Christmas day. Do you know what they did? They came to my house ON CHRISTMAS DAY. Not only that, they didn't charge an arm or a leg for the visit. In fact, they were incredibly reasonable, especially considering the job took several hours and was more difficult than anyone expected.

After that, I pretty much made a point of calling Eli and Alex any time I've had a problem with my plumbing. I've had them over on several occasions (thanks to the fact that I like to live in old houses). They are always very fair with their prices, and they do an excellent job. Actually, they're more than fair, since I feel like I'm getting a bargain! They've even fixed a faucet install that was initially done (and botched) by some other plumber (chosen by my landlord) and didn't charge very much. (If it were me, I'd have been tempted to charge an I told you so fee for using the other people. But evidently I'm not as nice as they are.)

The last time I called them, it was to take a look at a small lake that had formed under my dishwasher in my new (old) house during the last wash cycle. I wasn't sure whether it was due to the hoses (a plumbing fix) or something to do with the appliance itself. I did know, however, that they would be completely honest with me and not charge too much to check it out. In the end, they diagnosed it as a seal on the dishwasher, so I had to call an appliance repair shop. When I asked how much to write the check for - ready for this? - Ely said, Nothing - no charge. Seriously? No charge??? Talk about awesome.

Bottom line: honest, affordable, friendly, and professional service. They know what they're doing, and they'll make you happy. I wouldn't call anyone else.
J J.
J J.
05/01/2022 12:00:00 SA
We have a sediment filter on our mainline and it failed causing a leak in our garage. I called and Art returned it immediately. The sediment filter had to be cut/removed with a new copper pipe installed to the mainline. He did a great job! He was friendly, reliable and reasonable. Did I say that it was on a Sunday? I highly recommend art and Castillo Works Plumbing..
Syak L.
Syak L.
3/30/2018
2 family members already got their heaters done by Castillo Works Plumbing last year and the other year and both never had complaints about how they were serviced...thus making me decide on calling them for an estimate and assessment of our water heater.
I called them last Friday night, hoping someone might pick up despite the after normal working hours of contacting them. I was able to talk to Ely who came by the next morning to check out our heater and educated us about how old it was and that it was a good thing we wanted it replaced because sooner or later, we might have leaks or other problems with the heater...and it was already happening with a couple of our neighbors. We got the water heater replacement scheduled 2 days after. They call you when they're on their way. Art was the one who removed and installed the new heater. Ely came by to check that everything was done right. Everything went smoothly. And the price was reasonable. We experienced friendly and professional service. Very satisfied customer here. Highly recommend Castillo Works Plumbing.
Carlos P.
Carlos P.
06/10/2012 12:00:00 SA
Owner is not trustworthy.  Had a problem with work his apprentice performed and Mr. Ely (Owner) promised he would personally visit next day.  Instead, he sends the very same person on the very next day; I found this to be disingenuous on his part.  Will not be doing business with him again.
Cat M.
Cat M.
1/28/2014
Needed to replace my garbage disposal do to a leak. I searched around and found Castillo Works plumbing on yelp so Gave them a call and they took care of the  damage for a reasonable price.
Ashmi D.
Ashmi D.
7/18/2011
I just moved to SD a few weeks ago and noticed that my sink would get clogged whenever I did a lot of dishes.  I knew I'd need a plumber, but I was hesitant because I didn't have a reference for anyone in SD yet.  So I went to yelp to find someone and, couldn't believe the 5 stars EVERYONE gave Ely... so I called him.

He was incredibly nice, courteous, and arrived on time on the day we had scheduled.  He gave me the price over the phone, which was extremely reasonable.  He explained everything to me and answered all my questions.  He also gave me hints on how to prevent this from happening in the future.

I would recommend him to anyone in SD with plumbing needs.  I even bragged about him to my parents up in LA.  =)  The reviews are real, call this guy and I know you won't be dissapointed.
Matt S.
Matt S.
6/15/2015
No sure what the problem with the owner is.  I have called him on two different occasions, 2 months apart,  to come do some work at my house and each time he said he will call me back and never did.  I shouldn't have to call many times, I guess he doesn't want the work.
C U.
C U.
03/03/2019 12:00:00 SA
They did a good job installing the water pressure regulator. They took care of me with extra costumer service.
s s.
s s.
01/06/2017 12:00:00 SA
I can't thank Castillo enough for the work done around our house.  They took the time to make it look great, and keep things clean. Everything turned out well, and they were always willing to go the extra mile to make sure I was happy.  I will definitely use them again.
Veronica J.
Veronica J.
11/24/2015
Castillo Works Plumbing came to my property earlier this month.  I was very please with service man Eli.  He arrived quickly after the service call.  He inspected my hot water heater at no charge.  He was also was very helpful and informative on the work that needed to be done. I had called another plumbing company prior and they over charge for their service work and the repairs that weren't done correctly. I did not have this problem with Castillo Works Plumbing.  I would definitely refer their services and would use them again in the future.
Lynnie J.
Lynnie J.
04/04/2020 12:00:00 SA
Woke up this morning to a busted water heater. Our garage floor was wet all over. Called a couple places, but Castillo had the quickest response time. I live in Otay ranch and he was able to come out within 30 min. Our water heater needed replacing since it was 16 yrs old. Castillo was very efficient and thorough with his work and also practices extreme safety measures for social distancing. I highly recommend!
Danny B.
Danny B.
12/23/2022
Contacted this service to do a last minute job with a short turnaround, they came through for the win! Prompt, courtesy, professional and reliable. I'll definitely be using them again. I highly recommend!
Hector M.
Hector M.
10/09/2018 12:00:00 SA
First they replaced a main valve in my condo. They did a great job and decided to call them again when i needed my water heater replaced (10/8/18). Staff is friendly and very honest. Would definitely recommend.
Daniel Z.
Daniel Z.
05/01/2020 12:00:00 SA
Ely came out as scheduled troubleshooted the issue gave me a fair price for the repair. Went up and down my stairs and into my attic where the repair on a faulty sensor was done he cleaned out my drain line and poof my AC is back to running like new. Ely is very courteous professional and fast with excellent work ethic. I definitely recommend Castillo for any AC and plumbing issues
Mia C.
Mia C.
07/02/2023 12:00:00 SA
Outstanding customer service 10/10. I having issues with my AC unite they did quickly inspection directly leading to the point give me professional opinions and options and fixed it on the same day!  Highly recommended!
Rita C.
Rita C.
9/17/2022
I live in Chula Vista and on one of the hottest days of this summer, my air conditioning stopped working.  The day before a company had blown in cellulose attic insulation.  One of the workers had stepped on a cable and disconnected the air conditioning.  The broken connecting wire was replaced with a longer connector and my air conditioning was up and running.
I appreciated Castillo Works for answering my call and coming out the same day.  He was professional and knowledgeable.  He sent me pictures of the attic.
Scott T.
Scott T.
8/29/2022
Great service! Friendly. Fast. Responsive and great value. Answered all of my questions and was super professional.
Ozzie A.
Ozzie A.
06/08/2019 12:00:00 SA
Very grateful to have Castillo plumbing in Chula Vista! I can always rely on his crew to finish a job. I recently had a pesky lawn/garden regulator that needed to be changed out. They came through and stayed extra without charging more. All his work (shower valve, water regulators, hose bibs and water heater repairs) have been top notch. No pressure and quality work.
Megg S.
Megg S.
08/11/2011 12:00:00 SA
Fabulous service. I was panicked because my kitchen sink was improperly installed this today by an installer from Lowes. Not a few hours later, one of the pipes came loose. I called Castillo at about 745pm and they were happy to come by this evening. They answered right away and made time for me immediately. Eli was professional, helpful, took his shoes off since he didn't have booties (and I don't allow shoes in the house). I highly recommend Castillo!
Richard A.
Richard A.
8/26/2022
Fast, honest, and reasonable. Greg came out right away and addressed our problem. Highly recommend this compAny
Paul E.
Paul E.
7/21/2023
Had a leak from a second floor drain pipe which Greg was able to determine leak source, promptly. Broken pipe repair also followed promptly. Entire job took about 2 weeks which included moisture extraction/remediation and wall restoration with texture, baseboard section replacement and paint. Job completed to satisfaction.
Allan F.
Allan F.
4/21/2012
I attempted to do what seemed like a simple DIY job replacing my outdoor faucet (spigot) on my house.  I purchased the tools, parts and even watched YouTube videos on how to replace it. After failing miserably trying to do it myself, I had to swallow my pride and contact a plumber.

I decided to give this company a call since they had really good reviews. I'm glad they were the first and only company I called.

I spoke with Ely (the owner) who informed my that the faucet I attempted to change was actually welded on, rather than a simple twist removal (after bending and jacking up my pipe). He was able to give me a quote over the phone and it was actually not bad for a licensed, bonded, and insured plumber.  

He and another tech came out and fixed it. He even cleaned up and re-textured the part of the drywall he touched. I was thoroughly impressed with his cleanliness and attention to detail.

I have found my new plumber and will definitely be calling them for any other plumbing needs that come up. I'm glad I found him.
Donella R.
Donella R.
12/11/2019 12:00:00 SA
Eli came right out and replaced my water heater. Great customer service, and great price. I would definitely refer him, and use again.
jacquie b.
jacquie b.
06/06/2014 12:00:00 SA
Our Water heater busted and was leaking a lot ..not knowing what else to do I pulled up YELP. Saw all the great reviews and called right away...Alex was here within 30 min! Although he was on his way to another job he made time to squeeze inn5 min for a quick consultation and quote. Gave us the option of getting our own water heater from Home Depot and them installing it or having them bring one. He was honest in telling us the cheaper way to go and he will just charge us labor..was going to come that very next day to install it. However soon after we found out we are covered under warranty so will not need their service but I am definitely going to keep their number. Thanks Alex for the quick response!
Jennifer P.
Jennifer P.
3/13/2018
Fast and efficient! Helpful, knowledgeable and dependable! Last minute phone call around 6pm came out and replaced my leaking water heater! life saver! would recommend Castillo to everyone! reasonable pricing. Fernando gave us A + service!
Celine S.
Celine S.
6/17/2019
We had a pipe that was leaking every time one of the showers were in use and Castillo Works Plumbing efficiently fixed the problem. The technicians that came by were very friendly and explained the problem well. Thank you!
kamil s.
kamil s.
2/23/2012
Ely is the best.  He went above and beyond what I would expect a plumber to do.

I called him about a leaking heater.  He gave me a ball park estimate on the work and we setup a time to meet at HomeDepo to get a new heater.  He (and his assistant) brought back the heater in their truck.  Took off the old one.  Fixed the pipes and made sure everything was perfect before leaving.

A day later I noticed that there was some water coming out from the new heater.  I called Ely and he was came later the same week.  He told me that my water pressure was too high and cleaned up the leak.  He did not charge me extra for the second visit.  WOW

I highly recommend Ely and his guys.  Honest, hardworking and smart.

I found my plumber in San Diego.
R. M.
R. M.
04/11/2020 12:00:00 SA
I had a water heater issue pop up last night. I called Castillo this morning at 8:00 AM and they had Art out to my house at 9:00 AM. He quickly figured out what was wrong, helped me coordinate the warranty covering the new water heater and install, so now I have a new water heater same day covered by the warranty. Very thankful for Art and Castillo. Would strongly recommend Castillo to anyone.
Armando B.
Armando B.
1/19/2017
Great Service this is the second time I work with them, the first was a minor detail and they fixed in minutes and did charge a LOT of Money like other, and yesterday I call them because we have a problem with our water heater, was leaking a lot of water Ely and Alex explain everything and help us right away to decide for the right water heater, they installed in hours,
Thank you Ely and Alex I will definitely call them again.!!!
Samantha B.
Samantha B.
3/26/2015
I could swear I smelled something, but couldn't trace it.  I called the water company and they checked their lines and said it was in the house so it was my responsibility.  Great!  I called the plumbing company and they found the issue.  Our soil stack had collapsed? After replacing the stack, no more smell, and they lived happily ever after.
Kayvon T.
Kayvon T.
6/20/2018
Great communication, and service on short notice! Ely is pretty knowledgeable and honest. I'm sure the cost would've been 2x as much had I used another company. Plus, he gave me reasonable pricing and multiple options
regarding another job I need done.
Brenda Z.
Brenda Z.
09/01/2014 12:00:00 SA
My parents bicker like crazy so mom wanted to install a new shower head herself but ended up breaking the neck of the old shower head instead.  I thought that the piece that broke had fallen inside the pipe so I called these guys and they came over.  They checked it out and turns out you can get the remaining broken piece out with pliers. They were very friendly, meanwhile my dad was acting like he could have fixed it himself.  They pretty much drove over to my house from 10 miles away or more just so that my dad gets in the way, says he fix it himself and has them go away.  So now, hopefully my dad is able to do this simple job gone awry. But bottom line, these guys are honest, they won't rip you off, very quick and experts. Great customer service.
Art B.
Art B.
9/27/2020
Art is a good guy.  Very helpful and knowledgeable regarding my AC and its clogged pipe.  Salamat for fixing our AC.
Jazon F.
Jazon F.
12/11/2021 12:00:00 SA
We had our kitchen sink clogged up and spewing fluid contents out whenever we turn on our garbage disposal. I found Castillo Plumbing at Yelp and with their outstanding reviews, I tried to give them a call. I initially spoke with Greg, he's very professional and courteous. He told me Art will be coming over at around 1pm to take a look of the problem. Art was equally professional, he's in constant communication with me. Eventhough he's very busy with his previous commitments, he let me know the estimated time he will be coming over. The unclogging of the sink was nicely done, very meticulous, explains what he's about to do and careful not to dirty up the place. I certainly appreciate them and would definitely recommend them to our family and friends.
Judi P.
Judi P.
01/09/2022 12:00:00 SA
Castillo Works plumbing was quick to respond to my need for a code violation at my rental property.   I needed a new water heater quick so a tankless water heater was recommended and a guarantee that it would pass the building inspection process.   Which it did!  I highly recommend their business and the knowledge they have to do things the proper way.  Thank you Castillo Works plumbing!
RK L.
RK L.
1/16/2018
Woke up to a flooded garage due to a broken water heater. Called Castillos  based on yelp reviews. They were out here within two hours. They not only kept to the estimate, after he was done Ely said it wasn't as difficult as he thought it would be and reduce the price by $50. They are courteous, professional, thorough. Very glad that we called them and we definitely use again!
Cheri N.
Cheri N.
7/27/2022
Very prompt, on time and fixed my outdoor faucet quickly. Then he explained exactly what he did.
Kristen G.
Kristen G.
12/16/2018
The drain pipe to our new washer backed up into the kitchen sink at 10 pm on a Friday night. After a quick Yelp search, we settled on Castillo Works Plumbing. I called and surprisingly someone answered! I  can't remember the name of the man I spoke to, maybe Eli (?). He said they would contact me in the morning for an ETA. Jose called to give me his ETA - he was on time. Jose's customer service is top notch - he even asked if he should take off his shoes before coming inside our home. Clog was fixed - Jose stayed while I ran the fill/drain cycle twice to make sure it worked. This company will be my plumbing go to in the future.
Tyson V.
Tyson V.
4/16/2016
I am writing a review because Eli and his company deserve to be recognized. I talked to Eli over the phone and he took the time to help me diagnose my plumbing problem. He even gave me advise on how to potentially fix my problem on my own. Unfortunately my valve was damaged and needed to be replaced. Eli told me he could be there Wednesday morning at 8:30. I received a text message that morning advising me he would be there in 20 minutes. Which was on time. Art did a great job, was clean and professional. They both gave me some great tips as well. I fortunately have found my plumber. It's a great feeling when you can trust someone with your home and know you are getting a fair price.
Mo V.
Mo V.
10/09/2017 12:00:00 SA
My water heater was leaking all over my garage so I called Castillo Works Plumbing. They came within the hour to check what was wrong with it. A gentleman by the name of Art came by and had replaced the whole waterheater in two hours. Really nice guy! I highly recommend Art and Castillo plumbing!
Vince D.
Vince D.
03/01/2020 12:00:00 SA
Ely is a complete professional from appearance to knowledge of plumbing. I would highly recommend his company for your plumbing needs!

Early Saturday morning my water heater sprung a leak from the water fitting that had corroded. I called Ely who I found on Yelp. Ely immediately sent one of his plumber to assess the situation in a timely manner.  He explained the severity of the situation due to the valve that had to be replaced which was in a tight spot. There was a possibility the water heater would have to be removed to in order to replace the valve correctly.  

Ely returned with the new valve and fittings and was able to complete the job in a timely manner without removing the water heater saving me a lot of money  in labor cost.  

I would definitely recommend Castillio Works Plumbing and would definitely call them again for my plumbing needs.

Thanks Ely for the awesome work!!!

Regards,
Vince
Ryan S.
Ryan S.
9/23/2015
I called several HVAC guys to see who could get out to my listing and everyone was busy!  I finally called Ely and he made it out that very next morning. He was very kind to my clients and worked around our schedule on many occasions.  He will be my go-to I guy for my future needs.
Vanessa A.
Vanessa A.
6/21/2017
Let's start this by saying, Eli was the calm during my moment of panic. Our water heater had a slow leak and when we finally noticed where the water was coming from in our garage it was too late. The leak caused damage to two walls in our garage. And of course our private insurance had lapsed by two weeks so we were going to have to cover the damage ourselves. I have three small kids and couldn't go more than a day without warm water in the house. I called one water heater repair company who came out and quoted me $4,000 for simply replacing the heater (a temporary set up of our water heater on the floor until I could find someone to fix the drywall, then come back and put the water heater back on the based we have on our garage). I was still going to have to find another company to repair the wall. $6,000 was WAY out of our budget.

I quickly started searching another water heater repair company with good reviews on Yelp. This is when I found Eli's company. I messaged Eli hoping
to get response in the next day or so. He responded within 30 minutes. He answered ALL the questions I had. I showed up that same day with a new water heater ready to install. Although I thought our damage was extensive and I was concerned the work was going to take more than a week, he reassured me that it wasn't that big of a deal. He replaced our water heater and repaired the walls for way less than the other company. The quality of the repair work was excellent and it was all completed in four days. We never went without warm water either which was a big deal for us with the kids.

I highly recommend Eli and his company for repair work big and small.
Adrian A.
Adrian A.
05/08/2019 12:00:00 SA
Great service prices and always go the extra mile very happy with Castillo works. 7 years using them for all my plumbing needs
Maricela L.
Maricela L.
03/10/2018 12:00:00 SA
I work for a demolition company and needed a gas leak inspected and repaired at one of our job sites. Our regular plumber was not available so I was searching for plumbers in the South Bay and come across Castillo Works Plumbing. I used to work for a  property management company and I remembered we used Ely and his company for our plumbing repairs.  I couldn't believe I didn't think of him earlier! I contacted Ely and he was able to schedule us same day. They were at the job site on time, conducted the inspection, gave us a quote and repaired the leak all with in a few hours. Ely provides excellent customer service every time. I will definitely keep using Castillo Works Plumbing for all future jobs. Thank you Ely!
Irene R.
Irene R.
9/18/2019
Castillo works replaced our water heater.  We are so pleased by the work they have done.  They replaced the heater stand, etc.  I have used their services before and I had no complain.  Thank you to the whole crew.
John D.
John D.
6/20/2019
Great service will use again. 5 star service well deserving. Nice friendly staff. Prompt service very little to no turn around time
Nolan B.
Nolan B.
03/05/2022 12:00:00 SA
Fast, honest and reasonable pricing. Mike was great - highly recommend Castillo Works Plumbing.
Raymond W.
Raymond W.
7/25/2018
Ely did a great job on my water heater, answers all my questions regarding the problem and some other stuff. They have quality work with reasonable price, I highly recommend them.
San D.
San D.
12/05/2022 12:00:00 SA
Greg was AMAZING! After waiting 1 week and trying 3 different plumbers who could not do the job, I contacted Castillo Works. Greg responded promptly, came out SAME day (within 2 hours of contacting him), charged me normal rates (did not take advantage that it was an emergency situation). He was upfront about best case / worst case scenario and successfully achieved the BEST CASE SCENARIO given limited options! He was kind, respectful, and treated the residents (adult residential care facility) with the utmost care/concern and worked hard to clear the main lines so they could shower.

Will use him if I ever have a plumbing issue again! Thank you Greg!!!
Trecia L.
Trecia L.
9/28/2012
I had been calling around for months to gather estimates to replace my water heater. Our HOA had notified homeowners to replace our water heater & the one HOA used did not have good reviews on Yelp. Many of the ones I called were not really interested in job when they heard it was located in the attic (builders did a terrible job). I was quoted a good price by Castillo Plumbing & they were interested in the job. Alex & another gentleman did the job in 1/2 the time I thought it would have been done. They had a new pump that elminated the water from the old water heater that helped them get the job done faster. They finished in less than 3 hours. I was happy with their work & service.
  Recently, I noticed that the water temperature was not consistent & called them again to look at it. It's been over a month since they installed it. On my way home from work, I stopped to gas up my car & my engine would not start. I called Ely who was waiting for me to check on my water heater. He offered to help jump start my car. I figured I better get a new car battery since it was the 2nd time in two days that my car didn't start. Since we were already at Costco, he came w/me to get a new battery & even put it in for me (he used to be a mechanic) . He went way beyond the call of duty!!! He refused to take any money from me for it. He had to run to another appointment & sent Alex & another gentleman to checkout the water heater temperature. He checked the water heater & it seemed fine. For the most part, the temperature seemed fine when they were checking on it, except for the shower & kitchen sink. The kitchen sink will need some adjustments & the shower will need to have the piping replaced but since it still had some hot water, just not consistent. He said it could be from the calcuim build-up in the pipes. Since I am getting hot water for the most part, I will hold off on replacing the pipes for the shower at this time. I have been passing the word to HOA & homeowners of Castillo Plumbing since they gave me wonderful service & price.
Viktoryia M.
Viktoryia M.
8/27/2018
Fantastic service!! I've called Castillo Works Plumbing a few times for random work before. As soon as I discovered that my water heater is leaking I have called to Ely again. He's always been incredibly quick to respond to my calls or text messages. He's been able to be at my home the same day to diagnose the problem. New water heater has been installed in three hours.

I cannot recommend Ely more highly. Immediate response, wonderful communication, fast and professional service. I will certainly continue to call on him for my future plumbing needs.
Michelle V.
Michelle V.
10/22/2021
After purchasing a new home and replacing the toilets - the primary toilet was giving us problems and would not flush properly. I contacted Castillo Plumbing and they came out that night, plunged and cleared the line. Unfortunately, the clog came back and without hesitation Greg and Art came back! Again same day service! They snaked the line and cleared out the problem - toilet is flushing perfectly now! Very happy with their service and friendly staff! Call them!
April P.
April P.
07/09/2021 12:00:00 SA
I hired this company after failed attempts from 2 other plumbing companies to install a toilet in my bathroom. Ignacio was the plumber who correctly installed my toilet. He corrected the previous plumbers piss poor attempts and Ignacio did it the correct way and very timely too. I will definitely hire him to install my other toilet soon. This is a great company. I highly recommend.
Derrick W.
Derrick W.
11/07/2018 12:00:00 SA
Need some work at a short notice and Ely and his team came through.  Once I saw that they did more than I was looking for I had more work and it was done in a short time frame and I couldn't agree more with the 5 stars.  He takes the time to explain any issues that may come up as well.  Prices are reasonable and Ely looks out for his military vets.  Thanks again and I definitely will let people know to go to you.
Mikey N.
Mikey N.
4/23/2019
I had a issue with my toilet wax ring my wife called these guys set up a appointment and they sent Art out to fix the issues. Art came in a timely manner and was very courteous soon as I told him to come in he removed his shoes in my house told him he didn't have to but that's how courteous he was. I showed him our toilet and he knew right away what he had to do to fix it. There was a root growing into it and said he had to come back the next day to take care of it. He told me he can fix it but if he fixed it that same night it would be like placing a band aid on it. Next day came and so did Art. He came in snaked it determined that there was no more that needed to be done and said we were good to go. Fast forward to our water heater I called these guys again because we really liked the body of work they represented. I spoke with Ely about my heater and told him over the phone what the issue was and he immediately knew what was happening told me he can fix it and that he'd be at my house the next day at 8am. Sure enough the next day came and so did Ely problem solved and fixed. I am surely calling these guys again for any of my plumbing needs. Thanks guys. Don't let them big plumbing companies fool you go with the small guys they'll take care of you.
Cal D.
Cal D.
9/16/2017
Excellent service from start to finish. Art diagnosed the problem and repaired everything in under 2 hours. I was relieved the quote wasn't as high as I thought it would be. Thanks for getting our AC back up and running! I'll be sure to call you guys first in the future.
Jon S.
Jon S.
9/14/2018
I called Ely in the morning and he showed up 30 mins later. I told him that I needed my water heater and water regulator replace. He was knowledgeable and told me what was needed and how long it would take. The price was fair and competitive to other plumbers around the area. He and his team completed the job and I'm satisfied with everything that was done! I will consider him for future jobs!
Joan A.
Joan A.
12/13/2021
I've been having a week filled with plumbing issues.  And the one issue I knew needed to be addressed was our water pressure for my house.  That's where I called Art for him to replace our water regulator valve.  He was able to come by the same day to replace the regulator. He was very knowledgeable and friendly.  I told him that I was a first time home owner and taking care of big home repairs is all new to me.  I appreciated the time he took to educated me about the ins and outs of basic plumbing and how homeowners insurance plays a part.  Now I know what to do for minor plumbing problems and now I have a peace of mind that all my plumbing issues are taken care of.
Hass I.
Hass I.
12/03/2017 12:00:00 SA
Ely and Art are fantastic.  They installed a complete Washer and Dryer in my garage, which turned out very clean.  They are thoughtful in their communication and execution, and delivered on what was agreed on. I will definitely use them again.
Eric P.
Eric P.
6/20/2019
Ely was very professional from start to finish. He was very thorough on what the issue most likely was when communicating with me through text message and phone. He seemed honest and genuine and never gave me a reason to doubt him. He even gave me a quote prior to arriving. I called around and Castillo Works Plumbing had very fair prices compared to the rest. Ely used new quality parts when repairing the leak I had in my garage. His craftsmanship came with a warranty; leaving me with peace and mind that the work performed was of exceptional quality. I would definitely use Castillo Works again if a plumbing situation arises. When I was searching for a good plumber I noticed Ely and his company had an excellent Yelp review and was a Military friendly company offering generous discounts. This all played into the factor of deciding to use their services and they didn't fail to disappoint me at all.
Brian J.
Brian J.
4/27/2019
Thank you Castillo!  I had done an irrigation repair and couldn't figure out the the main, house, irrigation values and one was partially failed.  You helped me figure the issue out with great recommendations.
Walter W.
Walter W.
7/29/2017
Had no idea they could do sprinklers too. They showed up on time to give an estimate, started work the next day and were finished before lunch. Nothing fancy, no gimmicks, just a company that does exactly what it's suppose to do when they say they're going to, very nice in today's world. Would recommend them and wills will definitely call them again when a problem comes up.
merlin x.
merlin x.
01/07/2013 12:00:00 SA
I called Castillo Works Plumbing after reading the reviews from other Yelpers. Ely came out the next day to assess the problem. He was on time, very professional and personable.
I had a leak in my lawn sprinkler system. He identified the leak, estimated the cost of repair and  brought to my attention areas where the best methods were not used by the original installer.  I would highly recommend Castillo Works Plumbing.
J I.
J I.
08/12/2018 12:00:00 SA
Emergency or not Ely is there when you need him. Thank you Ely for your service and expertise.
Glenn A.
Glenn A.
08/07/2023 12:00:00 SA
DONT TRUST CASTILLO! Trust your gut! I called Mike (but Ely could be his real name).  He quoted me for $550 to change an AC transformer and switch.  He was paid electronically on the spot for services he did NOT PERFORM?  He could NOT answer my yes/no questions. He can NOT provide the old parts he removed. He can NOT provide receipts or purchased parts.  He could NOT PROVIDE BEFORE AND AFTER PICS/VIDEO OF WHAT HE DID in my attics unit. He states he only takes pics for evidence if you pay  him$100.  I would've payed him $200 if he did but he DIDNT He sent pictures of other units that were NOT on my property.  When questioned he could NOT answer simple questions. Watch how he will redirect your questions so he DOESNT have to answer your direct questions.

I paid another AC service to take a video of the unit to see what new parts they found.  They couldn't.! I sent the video to Mike/Ely CASTILLO and asked him to screen shoot and indicate what part he has changed.  He DID NOT RESPOND! He responded by texting that I texted him at 10pm. Really!? Again, redirecting!

HE DID NOT do anything I asked despite me doing everything he asked.  He was mad I had another company check his work.  It's a RED FLAG if a company ask you not to hire a another company to check their work.  

He took ADVANTAGE of my tenants and me thinking that I would NOT confirm his mismatched stories with the tenants and thinking that I would NOT check on him on his work with another company.  

The OTHER company noted the AC door ajar but was probably open automatically shutting the power to the AC unit.  IF the door was secured then the power would be returned to the unit and the AC would work WITHOUT any part changes. I paid the other company $100 for diagnostic but he said he would NOT have charged me for a simple fix ( like replugging a lamp in an outlet).

The company took a video of the unit and touched rubbed the off parts to show what was NOT touched.  I sent Castillo the video and he was offended that I sent a REAL PROFESSIONAL to check his work and get evidence.  But he STILL DID NOT indicate what part he changed. BECAUSE HE CANT PROVE WHAT HE DID! If he indicted what he did in the video then we would have further evidence saying he changed a part he NEVER REALLY REPLACED!

Mike/Ely Castillo, is that story correct?  ( he won't answer with a yes/no. He never has!)

He said he would return my money via check but he has NEVER sent it. He could have easily sent me money electronically like when I paid him $550 for his SHAM work!

For my Evidence of his lack of answers and proof not to trust him I will provide screen shots of our text thread.  I'm probably NOT gonna get my $$$$ back and the time that it took to write my first review ever but it will be worth it if it redirects YOU to pick ANYONE ELSE & NOT CASTILLO PLUMBING!

If you have questions of my experience please contact me at [email protected]. Please put Mike Ely Castillo in the subject so I know it's not spam.
Jane L.
Jane L.
8/25/2022
Called Castillo for information on needed cartridge for shower faucet. Guy that answered quoted $350. When I told him my handyman, who moved to Texas, said it would be way less, he said then maybe he should come from Texas to fix. I found that to be rude, curt and out of line. Surprising when all their reviews are so good. Perhaps it was just the gentleman that answered the phone. Have called elsewhere and prices are considerably less. They were the highest.
Dave C.
Dave C.
03/02/2023 12:00:00 SA
This company is awesome. I got someone to come over the same day to fix a kitchen sink leak. Greg came over and was able to finish the job and left everything clean and in order. Will only go to Castillo Plumbing for plumbing needs. Not only did they fix this leak, but they also replaced a water heater in the past. These guys are legit.
Reina R.
Reina R.
08/08/2015 12:00:00 SA
We had two clogs and I had Alex come out and fix our problem very nice man fixed our 1 week problem in 30 mins and gave me a great price and tips so he won't have to come back.... Definitely recommend clean honest and great service!!!!
Gene A.
Gene A.
07/04/2019 12:00:00 SA
We had a terrible slab leak in our driveway that caused us to shut off our water everyday before we left for work. We found Ely on yelp and he worked with us every step along the way. Ely and his team were always on time and kept us updated with what was going on. It's been over a month since the repairs and everything is running better than ever! I consider them my go-to for any issues I have in the future. Would work with them again 100%
Nez O.
Nez O.
8/21/2012
Thanks to the previous reviews I was able to seek out Castillo Works Plumbing.  Ely was very prompt in coming to fix my water leak. I had broken pipes in my laundry room which caused me to shut off the main water line. I tried to contact other plumbers but they could not make it out. Ely was very professional excellent prices and he does meticulous and fast work. I will definitely use him again for more work. Even if you have another plumber, Castillo Works Plumbing is worth looking into before you make a final decision. I will recommend their service to anyone.
Laura M.
Laura M.
05/03/2022 12:00:00 SA
Replaced my broken disposal unit. Price was reasonable. Same day response and they were pretty quick! Nice guys. Hopefully I don't have more issues but if I do would deffo give them a call.
Amy M.
Amy M.
11/27/2019
Mr. Castillo was highly recommended. He provided an estimate and followed through with a sophisticated heater repair. As a single mom, I felt very comfortable with him and his team. I plan to call upon his company for future plumbing repairs. Thank you, Mr. Castillo!
V G.
V G.
6/17/2013
There was flooding under the kitchen sink. I called and spoke with Alex at 935 PM on a Saturday. He came in the next morning, Sunday, Father's day. It turned out to be 2 things: broken ring pipe with a small leak but the garbage disposable had a huge crack causing the flooding which he could not fix :( It just so happened that he had a used one (in good working condition) with him. He installed a bigger garbage disposal from his last job, and he got stuck with the smaller one. He just gave it to me, no charge! Wonderful service! Thank you. If you ever need a good, honest plumber, please don't hesitate to call.
Tom W.
Tom W.
8/18/2018
Castillo Plumbing was great! Called them at 8 am for a stuck and leaking pressure valve on my toilet. I was replacing the fill valve when I sprung a leak. They answered immediately and agreed to help me the same day. They arrived 45 min earlier than expected! The plumber was very courteous and professional and was finished in a matter of minutes. Stayed to make sure everything was working and even helped me finish the toilet repair. I highly recommend Castillo and will use again!
Dustin L.
Dustin L.
6/24/2019
My water heater decided to puke all over my garage floor... Not a great way to start the morning. Soooo... I looked on yelp and saw Castillo Works was highly rated. I called and talked with Ely, he came out promptly and gave me an estimate. I had 2 other estimates and he was definitely the most competitive. After I gave the OK for the work Ely came out and installed our new tankless water heater. The work was completed quickly, and Ely answered any questions I had. After talking with Ely more I found out he used to be an engineer for a semiconductor company. I could tell he was very technical and had strong troubleshooting skills. He understood the systems he was installing and wasn't just a monkey see monkey do kind of guy. Ely was very professional, and I'll use them again for my plumbing needs
Jackie P.
Jackie P.
12/08/2018 12:00:00 SA
I wanted to install a new gas stove in my kitchen and needed to run a new gas line to make it possible. Alex and Marco came to my house the same day to give an estimate and were able to complete the job the very next day. They were professional, considerate, and did a fantastic job. Very happy I decided to go with Castillo Works Plumbing.

UPDATE: A month after we had the original gas line installed we needed to have the height of the nozzle adjusted to fit our new stove. We again called Castillo Works Plumbing and they sent someone out right away to help us with the modification. We are very happy with the result and highly recommend Castillo Works Plumbing!
Crystal B.
Crystal B.
6/19/2019
Did a great job fixing my AC, very professional and was quick to respond. Would definitely call again if needed in the future!
David R.
David R.
05/09/2018 12:00:00 SA
OK, I figured it was time to put up a review for these guys. This is my go to plumber. They have never let me down of the six or seven times I've used them, they're always on time thorough and informative. My only problem with them is any odd parts that they're not familiar with they need to come up with a plumbing supply House that will have the parts they're looking for. Stop using Home Depot and look around, many plumbing houses out there. Good job guys thank you very much.
Dana Q.
Dana Q.
2/15/2018
Great, excellent, and very professional. The prices are reasonable and the work is A+. I enjoy very much doing business with Ely. Will always call him if I have any issues in the future.
Corinne S.
Corinne S.
10/05/2014 12:00:00 SA
Ely came to our house after our air conditioning would not turn on. Called him on a Tuesday and he came by the following day. He said we would need a new air unit, but we were going out of the town the following day, so he made a note to text us when we returned. When we got back to CV Ely texted us (yes, we did not have to hassle him!) and he came out the following day. All other companies would not come out for at least 3 weeks and it was during the unbearable heat wave. Ely diagnosed the problem on a Friday, and the following day (Saturday) he and his guys installed a brand new air conditioning unit. It works AMAZINGLY! Would definitely recommend his services and will call him again with any other needs!
Lauren T.
Lauren T.
05/05/2018 12:00:00 SA
The water heater in my tenant's garage started leaking over night. Castillo Works Plumbing was fast, professional, and eased the pain of having to deal with such a disaster. The communication was excelling--a text before they arrive and a text with photos of the finished product when they are done. They made the entire process seamless. I won't hesitate to call them again if something happens.
R J.
R J.
3/24/2017
We called them for an emergency plumbing repair (sink bathroom), they arrived within 15 minutes! Great service and very professional. Will definitely recommend to everyone.
Maria M.
Maria M.
7/26/2019
Our AC stopped working during some of the hottest days...I called Castillo Works and they arrived within 2 hours!! Other places I called told me they couldn't come by until the following week. When they arrived, they were very friendly and professional, never tried to offer services I didn't need. My AC was fixed within 30 minutes of them arriving, they had the part they needed in their truck and they didn't charge extra for coming on such short notice. They also were very clear in explaining what went wrong. I will definitely keep their number handy for future repairs.
Anthony S.
Anthony S.
2/19/2019
Tuesday,  2/19/2019:  Yesterday, I met Ely the business owner for an estimate and survey for a 40gal gas water heater replacement/installation - my gas water heater was installed in 2003 and was at the verge of dying on me and being that I travel a lot I wanted piece of mind that my family was in good hands with a reliable water heater.  I was leaning more for a tankless water heater because I was looking for savings in my natural gas bill plus giving me more footprint space in my garage.  I received a reasonable estimate and agreed for a tankless gas water heater installation.
Today, Ely and crew arrived on time and commenced the work for a tankless water heater unit equivalent to a 50gal tank water heater.  They were professional, neat and courteous and answered all the questions I had regarding my new tankless water heater.   They are reliable and personable that I'm having them replace my 27 yr old water pressure regulator and shutoff valve that is corroded and in need of replacement especially now with my new tankless unit.   If you need a plumbing company to handle your plumbing needs rely on Castillo Works Plumbing.  Give them a call, you won't be disappointed.  Thank you Castillo Works Plumbing.
Norm A.
Norm A.
12/03/2021 12:00:00 SA
Excellent service received when I had a water heater issue and needed to have it replaced asap since I had to be out of town the following day. Castillo plumbing arrived in the time that was given and did a very clean job on the water heater replacement.  Will definitely use them again for future repair issues.
Peter F.
Peter F.
9/24/2020
I had a small gas leak under my cooktop after I installed a new one. Called Castillo Plumbing and they were at my house within an hour. Super nice and thorough guys. They were able to diagnose the issue and fix it all with in a 1.5 hours. Fast, friendly, and affordable. Highly recommend them again for my future plumbing needs.
Mary Kay L.
Mary Kay L.
10/25/2018
I contacted Castillo Plumbing after a handyman replaced the pressure valve twice in 3 days, but the leaking continued.  CWP came out, and confirmed my suspicions...it was time for my water heater to meet its maker. so sad...but within an hour, the guys had the dying beast in their truck, the new water heater installed in the same space!  not only that, but they re-routed the pipe that 'handles leaks' through the garage wall and into a bare ground area at the back of a garden section.  that way, I don't have to deal with more damage to items stored in my garage.  I am a satisfied customer.
Paul C.
Paul C.
11/05/2020 12:00:00 SA
Great service, great price for our tankless water heater replacement. They communicated during the job about what was happening and what would happen. The work was completed neatly. A near perfect professional. I highly recommend Castillo Works Plumbing.
Becky H.
Becky H.
3/29/2019
Having plumbing problems can be so stressful, so my husband and I were very happy to be able to find such an honest and good company. Art was our technician and he was very nice and helpful! We would definitely use this company again (but hopefully we won't have to anytime soon! )
Sal D.
Sal D.
08/11/2018 12:00:00 SA
They were on time, got the job done, and very helpful. I would recommend them to anyone who needs an A/C fix. Thanks again guys!
Jenny F.
Jenny F.
7/31/2018
Ely came out as soon as he was available and inspected the property per the inspection report. Ely explained what he was doing and let looking for and provided the estimates later that day. I definitely would use them again!
Eunice A.
Eunice A.
3/28/2020
Our water heater went to crap on Friday afternoon. Made a couple of calls and saw that my cousin left a 5* review AND we didn't realize that this is the second time we went with Castillo Works. They did our bathroom 3 years ago. Quick & dependable. On Saturday,
He replaced & installed our new water heater and disposed of the old one, within 2.5 hours . He was cognizant and took proper COVID-19 precautions. We've found our new go to plumber!
Matthew T.
Matthew T.
1/21/2019
Ely and his crew are amazing!!! They helped walk me through how to get my water heater warrantied out. They are timely, clean, and very thorough. I first messaged him through yelp and his responses were extremely fast. His estimate and pricing was spot on, no gouging or hidden fees. I highly recommend them. If any future plumbing issues arise, I will contact him without hesitation.
Wendy M.
Wendy M.
08/02/2019 12:00:00 SA
Eli was awesome.  We were in escrow and closing in 2 days when our a/c went out. We needed someone right away.  He came out immediately when others said they couldn't fit us in for over a week. Repair was prompt and fair.  Will definitely use him again.
Jimmy T.
Jimmy T.
02/10/2018 12:00:00 SA
I have used Castillo Works Plumbing several times over the years and they have always provided great service.  Highly recommend!
Clint C.
Clint C.
07/03/2020 12:00:00 SA
Once again, Castillo Works did a great job for me. Thank you Art and Ted. Toilets are working well!
Da Kine C.
Da Kine C.
5/13/2019
This company has always been a default whenever you need professional repair and clean service. Eli has always shown the desire to help without being too influenced by commerce. I highly recommend Alex who is top notch technician who never fails to deliver an excellent service with courtesy and professional recommendations to avoid costly damages to your property ( who would do that?) most technicians will purposely misguide you to get their business. Castillo Works Plumbing is honest and sincere about public service. This is how you earn people's trust and add value to your own company. Listen up business owners! Castillo Works Plumbing should be your business model.

Thank you Eli, Alex, and Staff.
Robyn W.
Robyn W.
10/05/2019 12:00:00 SA
Ely to the rescue once again!  Water Heater had given up (after 14 years) so I placed a call to Castillo Works and Ely picked up right away.  We tried a few fixes over text but when none of them were the problem he came over and took a look.  Time for a new one, as all my neighbors have been having to do as our homes were built in 2005.  Got our brand new water heater installed, old one removed and left everything neat and tidy.  Excellent experience as always!
Van G.
Van G.
5/30/2019
Just had Eli and crew from Castillo Works Plumbing replace my water heater.  Response time and quality of work were both extremely impressive.
Highly recommended!!!!
Christopher A.
Christopher A.
03/01/2020 12:00:00 SA
I had a water leak under my kitchen sink. After another highly reviewed plumbing company could not locate the leak, I decided to call Castillo Works Plumbing.

Ely came to the house to do the repairs. He is very professional, courteous, and extremely knowledgeable. Ely really goes into detail with explaining the issues and his recommendations to repair them.

Castillo Works Plumbing also provides an electronic invoice which includes before-and-after photos of the work, which is really great for record keeping.

If I ever need a plumber in the future, I will contact Ely and Castillo Works Plumbing.

I highly recommend Castillo Works Plumbing!
Lex L.
Lex L.
5/31/2017
I had a problem with my shower drain which was completely backed up due to being a young and inexperienced renter, it was a Friday night on memorial weekend and I had called the top four rated yelp plumbers in an emergency. Castillo plumbing promptly answered and their friendly operator directed me to Jacob who although he was on his last job for the day, still showed up for a much more competitive weekend rate. Unfortunately the shower was so backed up even though he had tried using the snake, wire hangers, hot water, everything you can think of. .There's no one I'd recommend more than the one man team of Jacob, he's a licensed contractor and plumber and could probably fix anything. Overall Castillo plumbing and more specifically Jacob, is friendly, will work with you price wise, and is very professional.
Mark P.
Mark P.
09/04/2022 12:00:00 SA
My HVAC issue was solved in a matter of hours. Price is fair and the response time was amazing. Plus they Added a 5% discount and an extended 2 year warranty. I am a repeat customer!!
Mike R.
Mike R.
07/01/2016 12:00:00 SA
I had a need for a fast turn around repair of my leaking water heater and Castillo Works Plumbing scheduled it around my time lines and completed the work just as they said they would.  It was not an easy job in a second floor condo and they carried it out efficiently and professionally.  I am very pleased with their performance and can recommend them for your water heater replacement needs.
Joseph F.
Joseph F.
10/17/2019
I came to Yelp about six months ago because I needed to repair a leaking gas shutoff valve to my gas log. It was a very involved repair that stretched over two days, I believe, but Ely stuck at it and ended up charging me pretty much what he said he would charge. Wonderful job, and I now have a gas log that works just fine.

Today he just left after another job, one that took him two-and-a-half days because of some complexities. He removed a standard gas heater tank and replaced it with a tank-less water heater. He also hooked up an utility sink in the garage, which was the primary reason for our wanting the tank-less water heater. This project involved attaching new pipes to very old pipes, which caused some problems. Along with the project itself because it involved quite a bit more than I thought it would when I asked him to do the job.

I should also add that the job was unfinished at the end of each of the first two full days. But the original water heater went away after the first few hours. No problem. Ely made sure we had hot water both nights.

I honestly do not know how many of these units Ely has installed, but watching the ease with which he went about his work, I have to believe the number is huge. But he did more than that. When he banged up my walls to some extent to run new piping he did the drywall repairs. And having done a bit of that work myself, I can honestly say he did a first-class job with the repairs. All that's left is to give it a coat of paint.

The one thing I most wanted when I went in search of a plumber is someone I can trust to do the work that needs to be done, to do it professionally, and to charge a fair rate for the work he does. And what is a fair rate? Well, it's not the cheapest guy in town. Chuck in a truck ain't gonna cut it.

I have already discussed several other jobs I need to have done in the near future, jobs I will ask Ely to do for me because I trust him. He's honest, and he is also very knowledgeable. In discussing my various options for a job with him, I also get a lot of information on why certain things are done a certain way. Thus armed, I can make more intelligent choices.

Ely is the real deal. I heartily recommend him to anyone who needs a plumber.
Jo T.
Jo T.
12/23/2015
Our heater broke and we woke up to 58 degrees in our house!  A week before Christmas and everyone was super busy!  However, Ely at Castillo works said he would be out that same day!  He was on time and professional and most importantly, he diagnosed our problem!  He was able to order the part needed and come back a few days later to fix it.  We will now have a cozy, warm Christmas thanks to Ely and the crew at Castillo Works!  I would highly recommend this company to anyone having a heating or plumbing issue!
Jo Toscano
Matthew W.
Matthew W.
04/04/2015 12:00:00 SA
I had Castillo plumbing come over for a couple angle stops and sewage main replacement. The reason I gave 4 stars is because they are very cheap, very efficient, and really hard workers. I was impressed. However, when you call there is no Hi, this is Castillo plumbing or anything like that. It's just hello, which made me think I had called the wrong number. Also, they did tie up my bathrooms for a whole day and did not let me know when I could start using them. With a pregnant wife, that be come kind of a problem. Overall they are very good, but they do lack a little professionalism.
Alice W.
Alice W.
3/26/2019
Excellent and fast service! Great hours! Highly recommend!! I had a leak in my water regulator .  As soon as I called they were here in 30 minutes. Thank you!!
Mark W.
Mark W.
8/22/2023
When I needed a new hot water heater, my first thought was to call Ely. I was not sure whether they would be available in such short notice, but they came through the next morning! Again they provided prompt service with absolutely no additional products, services or gouging. They even supplied an air blower for several days and a drip pan under the new water heater.

I'm a customer for life!
Sandra G.
Sandra G.
05/11/2023 12:00:00 SA
The  water heater leaked , my husband called Castillo Works Plumbing and they responded right away, the owner Eli checked the water heater, sent his team to replace it and they were done in 4 hours. My husband always trust Castillo Works Plumbing!
Rey B.
Rey B.
10/29/2021
Called these guys to come out to take a look at a fog horn sound issue coming from the pipes. Art came out with someone on the morning of 10/28. They checked a couple of things and wanted to check the water pressure and install some sort of device that will alleviate the pressure to see if that helps. They didn't have the pressure gauge or device so they said they'd be back. 1pm comes around and they're still not back. I text Art and he says they'll be back around 4pm instead. He then calls back and says they won't be able to make it as they're busy with another job. He says they'll be back next day after lunch. I agree in hopes I'd see them. Well as you can tell with the 1 star, they never showed up or even called. I took some time off of work so that I could be home for them to do their thing. Super disappointed in this company after seeing all the rave reviews. Completely wasted my time the past day and a half. I highly DO NOT recommend them after this fiasco.
Omar R.
Omar R.
06/11/2012 12:00:00 SA
My favorite thing about Castillo Works Plumbing is that Ely is super responsive. He got an estimate out within a day, and the repair was completed the next day. Easy to communicate with via phone and email. I also love that his team was able to get creative in problem solving a solution to our sprinkler repair. They figured out a work around that saved us a lot of money. Thank you!
Janelle C.
Janelle C.
4/26/2019
Castillo Works is God send!

Our downstairs toilet flooded from a 3rd party who punctured our sewer line. Because of the major damage done, a number of Castillo workers came over and each did their part, all of whom were very friendly! Their job was done in a timely manner and if there were a few delays, they made sure to update me whether it was via call or text. They were also informative, making sure I knew exactly what was going on and what needed to be done. Their prices too were really reasonable!! Although the 3rd party paid for their screw up, I was surprised at their quotes! Castillo Works will definitely be my family's go to for many things they are capable of fixings!

Ely, Art, RV, and the rest of the crew workers, THANK YOU again! You helped make this 3rd party nightmare somewhat less stressful. We are actually not done yet, I might be reaching out to you guys again soon!
Keith H.
Keith H.
8/21/2010
Ely did an awesome job installing my pullup bar and he worked with my wife on quoting a lot of plumbing work.
Norm A.
Norm A.
11/09/2012 12:00:00 SA
Called Ely up on 11/5/12 (Sunday) for a major sprinkler pipe leak under our backyard sidewalk. We have been holding out on repairing it because several quotes from other companies have been in the 2000-3000 dollars range.Other companies offered to use a pipe detection system to locate the broken pipe. Another company told me they would have drill into the sidewalk.  Ely suggested a much cheaper solution. Ely suggested bypassing all the tubes where the leak was. No cement drilling required. Awesome idea !  Ely quoted me 1200 dollars. Great price, great service.
Monica A.
Monica A.
07/07/2021 12:00:00 SA
Ely is very quick to get you scheduled and fair pricing. He makes sure the job is done and provides warranty with his work. I always reach out to Castillo Works for any plumbing needs, from my tankless water heater installation to sink/plumbing repair.
Vanessa V.
Vanessa V.
12/15/2018
The thought had crossed my mind last year to  have my water heater replaced (installed when I moved in--2003), but had somehow been forgotten.  Then, low and behold, there's a huge leak on the dry wall and on the floor of the garage.  Ely was the first person I thought of because of the excellent service I received at a reasonable price from previous work done.  And of course, he didn't disappoint!  Coincidentally, my mom had a water heater leak the next day and I didn't hesitate to refer Ely.  To boot, not only did he give a discount for the referral, but extra for her being a senior citizen!  Thank you Ely for everything!!!
Blayne P.
Blayne P.
02/07/2018 12:00:00 SA
These guys were great! Within 10 minutes of emailing a request for an HVAC technician, I was told to expect a visit from Robert within the same day. Robert was extremely knowledgeable, professional, and courteous. There were a few failing components with my 10 yr old Central Air and Heating system. Within a few days the parts were ordered and installed. Parts and labor were extremely reasonable. I would certainly recommend this company for HVAC repair to anyone in need.
Richard C.
Richard C.
12/12/2014 12:00:00 SA
Just had a new water heater installed by Castillo Works Plumbing. They made it a painless process and I'm very pleased with the end results! Called Alex on Thursday to get an estimate. After giving me the competitive estimate, he ask if I was military or a vet and told me they offered a 10% discount on top of the competitive estimate. Ely called to confirm the installation and to provide additional information about the replacement options. He was thorough, professional, and he too is a veteran! The next morning Alex and Daniel showed up with the new hot water heater. Two hours later they had removed the old unit, installed a great looking new one and restored the garage to perfect condition. Two after that ... ahhhh ... hot water! The new unit they installed was a professional series unit comparable or better than my old unit. I plan to refer all my future plumbing needs to Ely and his crew! They were great! Thanks guys!
Bernie P.
Bernie P.
01/02/2023 12:00:00 SA
Castillo Works Plumbing is top-notch work and professionalism accompanied by extensive knowledge for easy understanding and customer communication! I would recommend them 1000% of the time! The work provided is not just excellent, the aesthetic of the finished product is also taken into consideration. Clean lines and great spacing thats pleasing to view without having an eye-sore of a job.

My particular situation involved a gas leak that was caught by a drywall repair installer. The installer mentioned that the leak could either be coming from my water tankless heater or my furnace. I decided to contact the plumber for the water heater first who happen to be Castillo Works. I got in contact with Mike who took a bit of info from me and was at my residence within the hour. He was very thorough, but unfortunately, come up short. He didn't have a gas detection device on hand at that particular time. But knowing the severity of the situation, he was kind enough to come back the following day to do one more check with the device. Sure enough, the next day, he was able to find the leak. It didn't come from either the furnace no the water heater but from a faulty dryer installation job done by a third party hired by Costco.

Here's how Castillo works won me over. Mike could've easily found the leak, got paid for coming out and detecting it, then been on his merry way. Instead, Mike resealed the dryer connection properly, only charged for the detection and not the sealing, and made detailed notes so I can reach out to Costco Customer service so I can get paid back the amount due to the third-party faulty installation. Even mentioned giving Costco his number if they gave me any trouble. He truly went beyond my expectations when it comes to providing exceptional customer service.

Don't hesitate to call Castillo Works Plumbing for all of your plumbing-related needs.

FYI, their expertise goes beyond plumbing!
Jen L.
Jen L.
09/02/2021 12:00:00 SA
Ely came to the rescue only about 10 minutes after we spoke on the phone in the morning. He was luckily already nearby and came to investigate our water heater no longer making hot water. A quick diagnosis and quote were given, and he actually had a new water heater installed and operational by that afternoon. Super clean workspace/install, and he explained well what he did and the ins and outs of the new heater. Highly recommend! Thank you, Ely!
Phil M.
Phil M.
10/29/2013
A day after posting my review of Castillo Works Plumbing called me up to discuss my review on Yelp.  I spoke with Alex and he was very apologetic about the items I noted in my previous review.   Alex provided excellent customer service, was determined to make my experience with Castillo Works Plumbing a positive experience.  High marks for their follow up and for the Voucher for future work (at their expense).  Based on their follow  up I do believe that they are committed to make every customers experience with them a positive experience.

I think this goes to show, if you source locally from a small business owner, committed to serving their community, you can get excellent customer service.
Pear D.
Pear D.
3/15/2019
Today I received excellent service..we live in an older home, Art and Rv replaced our washer overflow drain pipe. It was an antique. They purchased the materials within an 1 hour and started the work and completed it in l hour. There price was very  v reasonable. We are very happy. Needed it repaired quickly, gotta do laundry. Thank you! :)
Mike G.
Mike G.
1/23/2015
Add me, who represented the Contractors' State Licensing Board in disciplining shoddy contractors during my legal career, to the list of appreciative customers.  Phone calls were quickly answered a/o returned, appointments were kept, and the job of installing my H2O softener was properly and promptly performed.  In fact, Ely did some additional HVAC duct repair that a former contractor had botched, and set me up w/ an additional air intake filter. as well as a new switch and outlets, electrical and water, for the softener.  Good attitude and a fair price make Castillo Works easy to recommend.
Marina S.
Marina S.
5/17/2018
My water heater went out yesterday and Ely had a new one installed by lunch today. He left my place cleaner than when he arrived. I'm very happy with this service and will recommend Ely and Castillo Works Plumbing to my friends and family.

Thank you, Ely!!
Tom K.
Tom K.
3/26/2012
Ely did a great job on my hot water heater.  It broke a few days ago and Ely was very responsive and friendly.  The cost seemed pretty reasonable for the amount of labor that was done.  I'd call him again for any emergency plumbing needs.
Sheryl L.
Sheryl L.
3/17/2023
I was not having a good experience by the plumber my insurance company set me up with so my friend recommended Castillo Works. Called them and the next day Mike came out and found out I had TWO leaks. They were very responsive, providing updates, time estimates, etc. If I need a plumber I would use them again!
Benjamin X.
Benjamin X.
04/04/2023 12:00:00 SA
My toilet completely clogged up this afternoon and I couldn't plunge it. Called Castillo Works Plumbing and they sent a guy over in an hour. He unclogged it in about 10 minutes. Friendly, responsive, and professional. Highly recommend to others in the Chula Vista area!
Jim M.
Jim M.
01/11/2020 12:00:00 SA
We had a shower leak and what plumber to call? Of course Art from Castillo Works Plumbing. Art came out diagnose the leak and a plan to fix it. And again, Art replaced the water valve and completed the job professionally.
Richard C.
Richard C.
09/03/2022 12:00:00 SA
Our toilet needed replacing.
I purchased the toilet from Home Depot, along with all the necessary parts. I called Castillo on Friday afternoon and they were able to come out Saturday morning.

Technician Greg called me early Saturday saying he was going to be a few minutes late--I really appreciated the call. When Greg arrived he was courteous and respectful of me and my property. I was super impressed with Greg's attention to small details in the installation of my toilet. He did everything carefully and completely, testing for leaks and making sure all the seals were tight.

There is NO doubt that I will call Castillo again in the future, and I will be asking for Greg. It was great dealing a company that appreciated my business, treated me so courteously, and did a great job. My thanks to Greg for a job well done!!
Gina T.
Gina T.
7/31/2018
Just had more work done by these guys!  Once again....awesome and very reasonably priced. Ely is very nice and professional. The tankless water heater was put up by one of his guys the next day after I got my quote and he did an awesome job. Sooooooooo nice to have hot water after a week of cold showers. Thank you Ely!  Will be calling you again if I need more work done. Highly recommended!!!!
Edgar G.
Edgar G.
8/28/2017
Great job overall. My AC unit was not working and it's supposed to be the hottest week of the month.  I discovered the ac not working late at night so I called in the morning and he was there in the afternoon fixing my ac unit. He fixed the ac unit within the hour and my ac is up and working before the excess heat we're expecting. He even took the time to explain what was wrong and how the system operates.
Great work, timely fix and overall great guy is why I give Castillos Work five stars and I highly recommend them!
Karina C.
Karina C.
7/22/2021
Mr. Castillo & his staff were lifesavers!  I called them in a pinch and they went out of their way to get me help ASAP!  They provided amazing service with a smile. So very courteous!  They have a new loyal customer and I recommend them 1000%
Sandra K.
Sandra K.
4/29/2019
These guys are amazing!  I needed a gas shutoff valve installed on the existing gas line behind my stove.  

Spoke with Troy from Plumbing Solutions two days ago.  He said he'd call me this morning between 0800 and 0900 with the time he would come today.  By 1030, you guessed it, no call and he wouldn't answer his phone.

I called Castillo Works and within an hour and a half they had sent out a plumber and completed the job at a reasonable price.  I'll be calling them again whenever we need a plumber.
Manny M.
Manny M.
09/01/2016 12:00:00 SA
Contacted them via Yelp for assistance in fixing some toilet issues. They sent someone over the following day. He assessed the situation and fixed all of our issues as quickly as possible. Thank you and will defiantly recommend them to anyone that may need any plumbing work done.
Valerie H.
Valerie H.
4/28/2022
I'm not surprised at all the five star reviews. Greg was super polite, knowledgeable, and professional. I absolutely recommend him!
J D.
J D.
9/28/2020
It's a shame no one bothered to show up for their scheduled appointment. I could have called a well known company but wanted to utilize a local business first. A little courtesy to say someone was unavailable would be helpful so instead of waiting for 3 or 4 hours, I can find another company.

Update: Thank you Ely for your response and appreciate you reaching out, but I contacted another company. I gave you my address and an appointment with a specific time frame was set up. I just wanted to send out this feedback so that you're aware.
Laura I.
Laura I.
9/14/2013
This day and age, there's web sites and tutorials on how to fix practically anything. I was feeling pretty optimistic when it came to fixing my leaky bathroom faucet handle, believing a washer simply needed replacing [first mistake]. So I took my faucet apart [second mistake] and eventually put it back together once I realized I had no idea what I was doing. Of course I made matters worse since the water wouldn't turn off, and the shut-off valves under my sink have been frozen for years. Genius, I know.

After shutting off our main water valve, we purchased a brand new faucet from Home Depot to [hopefully] have installed that same day. They were going to charge us a minimum of $99, and it would take two to three days to have a plumber come out and do it for us.

We called around a few other businesses, but no one was available for same-day installation; Bill Howe was out of the question since we were quoted well over $250/hr. for someone to come out during evening hours. Finally, we contacted Castillo Works Plumbing, thanks to other Yelp reviews. Ely gave us a quote ($95) over the phone and told us someone could come out within two to four hours.

Alex and Ortiz arrived in a little more than an hour, and we were very pleased with their service and honest recommendations for additional matters around the house. Alex made sure we understood which problems we had and would require replacement/work according to priority, and he explained things to us in a clear, concise manner. These guys work hard, have a great sense of humor, and I praise them for doing such a wonderful job. Thank you.

Also, many thanks to fellow Yelp reviewers. My family and I will definitely be calling Castillo Works Plumbing for all of our future plumbing needs, and/or should I get another itch to fix something myself again. :)
Cristina P.
Cristina P.
06/12/2020 12:00:00 SA
The work was completed on time. Mr. Castillo replaced a corroded gate valve.

The price was fair and agreed upon. I recommend him for work.
Jielei Z.
Jielei Z.
11/17/2021
My 15 year old water heater suddenly stop working. Called Castillo Works Plumbing for a quote. Responded very quickly. Came out and replaced my old water heater. Thank you for this great team my problem had been solved.
Your T.
Your T.
12/29/2012
Without any further delay, I am satisfied with their service, just think about it I will not threw my 5 stars if they are not good, 5 stars means a lot, ok, just call the number and talk to Eli, he is the owner and will immediately dispatch Alex to the job site.
Rose W.
Rose W.
9/27/2016
So Amazing!!! ELy and Art came out at 7:30 at night! Our a/c went out, and with a sick toddler in the house during a heatwave is not something I wanted to deal with. My husband found them and we made the call! ELY and art came and gave a informative diagnosis within 15 minutes! Thank you so much for coming to the rescue on short notice
Jose C.
Jose C.
12/08/2019 12:00:00 SA
Highly recommend this business for any of your plumbing needs. Ely and his crew are dependable and highly skilled. They have done several jobs for us throughout the years from installing a water heater to installation of a gas line to our outdoor kitchen to replacing our garbage disposal. Each time they completed the work thoroughly and on budget.
Joshua Q.
Joshua Q.
1/26/2022
Outstanding service and very knowledgeable. I smelt a gas leak and they showed up within the hour and  found it and even QA checked the rest of my water heater system. Verified safe and secure for my family and I. Best service!
Onixia B.
Onixia B.
10/06/2018 12:00:00 SA
Castillo works plumbing did an awsome job in my redsidence fixing my water heater. I really recommend.
K K.
K K.
6/27/2021
I discovered Castillo Plumbing today and I'm really glad that I did! We were having issues with what we thought was a clogged pipe. I found rave reviews about them on my local Next-door app so I quickly called them. Castillo Plumbing was super fast at answering our phone call and gave us great advice on what the issues might be. The situation was remedied and I am super appreciate of their help and their excellent communication. We will be sure to contact Castillo Plumbing for all our plumbing needs in the future!

Update:  We had a plumbing need and Ignacio came out quickly and did an amazing job this morning! He was super friendly and informative and very knowledgable. I highly recommend that you contact them for any and all of your plumbing needs! :)
Brian H.
Brian H.
9/26/2017
Excellent message response time of less than 10 mins. Accommodating scheduling. Professional and competitive pricing. As a real estate professional I will recommend them highly to all of my clients in the future.
Carolyn C.
Carolyn C.
3/14/2015
We started with 2 clogs - the kitchen sink/dishwasher and the washer. We called castillo plumbing and they came out the next day.  He snaked the kitchen clog but then said they couldn't get the washer clog out because he didn't want to damage the pipe. They recommend we cut out a portion of our garage wall and part of the floor to replace part of the pipe. We were quoted $1200 for that work, so we decided to stop there and leave the one clogged. We were charged $150 for them to snake one 2 pipe.  

The next day we called another company (George Baird plumbing) out for a second opinion. This plumber had no trouble clearing the washer clog and it only cost $25!
Lindsay S.
Lindsay S.
12/10/2019 12:00:00 SA
Our bathtub was draining slowly for a couple of weeks now and I finally couldn't take it anymore. Who do I call? Castillo Works Plumbing, of course! It's super easy to make an appointment and Art came out the very next day! He was professional, pleasant, personable and worked efficiently. He made sure he got everything out of that drain!

Thank you Ely and Art for a job well done as always!!!
Edlen C.
Edlen C.
06/06/2018 12:00:00 SA
Late Post: Awesome Job! A quick turnaround time replacing my damaged pressure regulator!
Kelly Z.
Kelly Z.
9/18/2022
Eli was very courteous and quoted a price promptly and professionally. Highly recommended!
E B.
E B.
2/21/2017
Super good guys and very knowledgable. Had a shut off valve replacement go bad and they rescued me on a Sunday evening. They answered phone call and arrived in 1hr at University City. I'm super impressed. Also, they were very friendly and happy to share their knowledge. They educated me on several plumbing topics.
Deezys S.
Deezys S.
03/03/2018 12:00:00 SA
Extremely responsive. Alex came out to my house on Saturday and helped with a clogged toilet in a 5 minutes. Would highly recommend and use again.
Caylyn T.
Caylyn T.
2/29/2020
I can't say enough positives about Ely and this company.  We called him for a home inspection we needed done and he was able to schedule us in immediately. We had a home inspection by him for heating and air and he was so SO incredibly thorough.  We had two other inspectors come in an hour later than Ely for electric and roof and to give you a picture of how thorough he is, Ely was still inspecting after they both left.  He is so passionate about the work he does as you can tell when he talks to you. You can also tell he holds his work to a very high standard, which is  important because you want to feel 100% confident about who you hire and you get that with Ely.

What I value most about him is his transparency and his honesty.  He is a wealth of knowledge and is willing to share it with you.  We learned so much from him and we can't recommend him enough.  We will be using Ely for all our needs and inspections in the future.
Armin Y.
Armin Y.
05/01/2014 12:00:00 SA
I don't believe that the customer is always right. Some idiot out to get something for nothing invented that phrase, but I do believe that the customer should always be satisfied. Business' shut down due to lack of customer service. It's all about referrals. There was a miscommunication over the phone about the price and work to be done, but it was resolved and my wife and I were very impressed with how nice and quick the job got done. Very polite and I would highly recommend Castillo Works. Thank you. Great job.
Ian T.
Ian T.
6/22/2016
My irrigation system had been weak and then, over the past year or so, stopped working.  The valves would buzz when energized and the controller screen would flash unintelligible garbage.  I put in a quote via the online link here, but didn't hear back for at least a week.  (To be fair, the other contractors never responded, either.)  When Alex got a hold of me, we scheduled a time to meet that was convenient to my work schedule.  He and his crew came over and took a look.  He said that my 1950's era valves should be changed, as should my control box.  It was a bit more money than I wanted to spend, but I just wanted it done to save what was left of my lawn.  They came out on the assigned day and went to work, as I left them to go to work.  They called me when they were almost finished and I returned.  Everything looked good and it ran just fine later that night.  And my lawn is starting to come back!  Thanks guys!

I'm going to get them out again for a couple of other plumbing projects.  One, to install another spigot for the side yard.  The other, and more pressing, is to install a water hammer arrestor.  Lots of banging going on when the valves go on and off.  I tried to drain the system to reset (just in case I had a waterlogged water arrestor), but it didn't really help.  The 1950's didn't have them anyway, so I probably have to upgrade.  Ahhh....old houses....
Chad N.
Chad N.
12/02/2017 12:00:00 SA
I had previously had these guys repair a busted water line in my front yard with great results so when my air conditioner busted and their name popped up I was like Hmmmmm, plumbers fix AC?

At first I was skeptical but their price was better than pretty much anyone else and I really liked my experience with them the first time around so I gave it a shot. Only gripe initially was that I was told I could pay with a credit card and then couldn't but, Ely fixed that by offering to install a new thermostat for free.

Then life got in the way and I forgot about getting that done. A few months passed, and suddenly my AC and heat didn't work. So I called them up, they came out again. Not only did they install the new thermostat for free, months after initially offering it. But they repaired the igniter to make everything work again for free as well.

So basically, these guys don't really seem to be happy unless you're happy. Which is kind of like the very best service you can ever hope for whenever you hire anyone for anything.

Would recommend them 100 out of 100 times. They're the best.
Bobby J.
Bobby J.
2/18/2019
Yep, these guy's are as good as the reviews say.  They responded to my inquiry super fast with one of the lowest quotes I received for a new water heater, showed up the next morning as promised and proceeded to install it in a very professional and courteous manner.  And they didn't try to nickel and dime me once they arrived.  I paid what was actually quoted!  A simply excellent experience!  This is now my go-to plumbing company.
Kyle G.
Kyle G.
10/04/2020 12:00:00 SA
Excellent work!! Knowledgeable, timely and professional. Will be keeping this company's info for future use.
John T.
John T.
04/09/2014 12:00:00 SA
Called these gentlemen up and they gave me some advice on moving my A/C unit in order to install paving stones. They were kind enough to do this with out having to schedule an appointment and waste everyones time. If I follow through with the work, definitely giving them a call to do the work! Thanks for your time guys
Shinobu C.
Shinobu C.
3/17/2017
Castillo plumbing has helped is in multiple occasions with punctuality and efficiency. From minor to major repairs there isn't a job they can't handle.
They also gave us some very clear insight on professional work we can do in our home to increase the value and change the way it looks.
They respond quickly once you contact them and are always willing to work with you and around you're schedule. From start to finish it's professionalism.
I will definitely call them in the future and recommend them to friends and family.
LILY W.
LILY W.
2/18/2021
If I could give this company zero stars, I would. Back in December 2016, when my baby was barely 2 months old, I decided I wanted to take a bath with him, but our tub faucet decided to break and the water wouldn't stop. I freaked out, panicked, especially being postpartum and suffering with anxiety. Castillo was great when they came out and we got two options: pay just to have the plumbing capped so we could turn the water back on or a higher price so they would come back in the future to also re-install a new faucet, we picked to pay higher so we could have them come out in the future. Job was done well and very quick. Our faucet was ridiculous, it is a single handle/hole Roman tub faucet and the tech that came also said they weren't comfortable with drilling another hole since the tub was fiberglass (I was already trying to research to find a faucet and it seemed the type was nonexistent). Yes, weeks turned into months and now 4 years later after many searches, the company that sold the previous faucet finally came out with a replacement. Here I am so damn happy and have my partner contact Castillo and now, we're being told we're ridiculous and they would never honor it because it's been so many years. The new quote they gave at first was $350, which would mean we will pay 800, then after some back and forth, it was $250. Then more back and forth and other excuses like it would be out of warranty, so basically telling us we should be grateful. But I am not complaining about anything being wrong or needing a replacement to utilize the warranty of their work, only to finish the job they started and I am sorry as a customer that it did take this long, but the product was nonexistent and we were told by Castillo not to drill a hole so we were stuck and honestly thought for awhile there wasn't going anything that could ever be done unless we remodeled the whole tub area. The final option now is they'll honor the price of $100 if we have all the parts so the job is easy and quick for them, which we're not plumbers so I have no idea, but also for us to show them a certificate to show our place was cleaned/sanitized because of COVID or wait until COVID is over before they come in. COVID is real and I completely believe it's real and would never want to endanger anyone's life, but are they asking this of all their customers? And to wait for COVID to be over? I work in the healthcare field and COVID will not be over for many months still so that brings back the point about it being many years, which would seem it doesn't actually matter to Castillo then. I also don't understand why the response we get back also is that it's been over 5 years when it hasn't. It just f-ing sucks cause I hate writing negative reviews, but I was excited and thought this was finally going to happen then being treated like crap as a customer, as though I'm lying or to swindle me to get more money, that just sucks. Make sure to never just go with a verbal agreement, it's a lesson learned and I know I should know better cause now my only option is to be a sucker or go to small claims court or something so clearly I'm a sucker cause it's not even worth it. Icing on the cake, they're saying we're harassing him as a customer and threatened to post a reply to this review with screenshots of our text messages, but my partner and I could also do that, but it's not worth it. I just feel dumb being excited, thinking finally after all these when there's finally the type of faucet we need that isn't something we have to custom order and pay $1000 or more (since at that price we might as well never have a working tub or save our pennies to hopefully one day be able to remodel in many more years), that I was finally going to have a working tub to bathe my babies in. Oh, I also didn't appreciate some texts he sent insinuating we wouldn't follow COVID rules or something like we wouldn't wear masks or that we're so rich or something because his response is he/his employees needing to leave jobs where people didn't follow rules and that he's not rich, well guess what, I'm not either and I would never not follow COVID rules, it saddens me they have to deal with customers like that. I don't think there's anything that can really rectify this now and I'm sure the owner will reply, maybe with screenshots of our texts or blame me for waiting this long, all of this just sucks.
Keith R.
Keith R.
2/28/2013
Our January water usage more than doubled over the previous year. We called Ely and he quickly established it was between the meter and the house. A few calculations showed 500 gals/day was going somewhere! The next day Ely had several guys cutting a trench and removing the original (plastic) supply line and replacing it with copper. We also had the pressure regulator and sprinkler main valve replaced at the same time. When the sprinler valve connection was pressurized we found a leak. Ely was round the next morning and fixed it.  It was all done efficiently and with no fuss for a reasonable price. Highly recommended and would use Castillo Works Plumbing again
Rommel R.
Rommel R.
09/07/2015 12:00:00 SA
Took my call on a sunday and had someone out same day. There is a small charge to diagnose but the fee is waived if the work will be done. Ely Castillo was the guy who responded and was very respectable and helpful. They were able to diagnose the AC issue and had it running right away. I highly recommend this company and no doubt i will be using them again.
Frankie M.
Frankie M.
03/10/2016 12:00:00 SA
Called Castillo plumbing and spoke with Eli, scheduled an appointment to look into leak in ceiling.  He and his crew were prompt in identifying the problem.
Scheduled another appointment for repair work.

Eli, is very knowledgeable, and easy to talk to, answering all questions and concerns.   Courteous in sending me updates that he was running a bit late, which was nice.

Would definitely recommend.
Jovanna D.
Jovanna D.
05/09/2014 12:00:00 SA
If I could give more stars I would.
I woke up on a Saturday morning and opened the mail from the day before. I saw my water bill at $400.00 dollars, and almost had a heart attack. I knew for sure I had a leak somewhere.
In my frantic state I looked on yelp to find a good plumber in Chula Vista. First name that came up was Castillo works plumbing with 5 stars.  I called at about 9:30am in the morning. I spoke with Alex and I told him about my water bill. He asked me for my address and said that he will be there within 2-3 hours as he was at another job, but to turn off the water in the meantime. I did just that and waited.
He showed up at my house in 2 hours (again I must stress this is a Saturday) and started to get to work to find the leak. He looked under the house, checked my bathroom, kitchen. Etc. After about 20 minutes he came to me and said that he couldn't find the leak, and that for the amount of water coming out , per the meter, we should be able to hear it. He was puzzled, and very determined to find it. You know someone loves their job, when it bothers them just as much as the homeowner to not find the problem immediately.  He advised me to leave the water off, only turn on when necessary and that he would be back Monday with some equipment to find the leak.  He quoted me $250.00 of which will go towards the leak once they find it and fix it.
Sure enough Monday morning, while I was at work, my in-laws let Alex in, and he found the leak. It was in my back yard under cement! (My husband and I purchased this home about 5 months ago. We didn't get many disclosures from the last home owner, so don't know much about the house. We didn't even know we had water pipes down there!). Alex called me to tell me this, but that there was good news. These pipes that were under my cemented back yard had their own water shut off valve. He said that his recommendation is to just shut off the valve, and not go thru the added expenses of fixing it if it's not being used. Problem Solved.
I loved that he did not pressure me to take on added expense, and he truly looks out for his clients to save the most money. PLUS the best part is, he checked out all the other pipes and whatnot under are home and told me that everything looks good. This gave me a great relief.
I will defiantly recommend Castillo Works Plumbing to all my family and friends!
Thank you Alex, you have a client for life!
Daniel H.
Daniel H.
1/17/2012
Ely is honest and a really hard worker. He knows what he's talking about and he won't steer you wrong. He installed a water softener and a reverse osmosis drinking system and it turned out great. I will definitely be recommending him to my friends.
joann c.
joann c.
8/17/2018
Eli was contacted today. Within 30 min he was able to schedule an appointment and arrived the same day.  He quoted me a reasonable price to fix my air conditioner and never tried to sell anything else .

Outstanding I will use him again.  

Mike C
Venus O.
Venus O.
4/29/2021
I found a leak in my upstairs bathroom at 10pm. Castillo Works Plumbing was recommended by a friend of mine. I called and spoke to Ely. He was able to send someone to fix the leak the next day. Art did an amazing job. He was great at what he does. He explained to me what he was doing. He also followed all Covid precautions. He was friendly and easy to talk to. I was very happy with the work that he's done.
Antonio L.
Antonio L.
1/21/2022
I had a leak in my garage and the Castillo Plumbibg team was very responsive.
They provide leak detection pipe and water damage repair services.
They made sure that I was completely satisfied with their repair work.
Alz C.
Alz C.
10/01/2015 12:00:00 SA
Awesome! My tenant was complaining of a leak under the kitchen sink. Castillo Works Plumbing arrived the same day to take a look. Talk about honest! Apparently the yum-yums who installed my granite years ago left too big a gap between the counter and the undermount sink. He's the first plumber in 7 years to explain this. Then didn't charge me a cent. Next plumbing problem, Castillo Works Plumbing will be my first call. Highly recommend them.
Thomas M.
Thomas M.
3/29/2013
Plumber repaired drain while flushing drain tip of hose nozzle fell in drain was assured was not going to be problem when it became one they said I was out of warranty had bill Howe come out and found nozzle with camera. Owner of Castillo was very defensive. Would highly recommend bill Howe
Michael R.
Michael R.
06/12/2021 12:00:00 SA
excellent service and quick. very easy to talk with these guys. i order a water heater tankless. and they install in a manner of time
Carolyn Y.
Carolyn Y.
2/28/2022
Castillo Works Plumbing returned my phone call immediately and had someone come out to look at my problems within hours. The plumber, Mike, was friendly and courteous. He looked at my issues and after discussing pros and cons, we decided I didn't need to do anything at this time. Mike was honest and professional. There was no service fee to come out!
Gerry F.
Gerry F.
4/18/2017
Ive had problems with my air conditioning for a while it leakes all the time .Ive spent about $2,000 all together trying to figure it out .called these guys at night  and Ellie came out first thing in the morning found tge leak right away fixed for cheap and gave me a 2 year guaranty on the leake .I really wish I called them first .SAVE YOUR SELF THE HEADACH AND CALL TGEM FIRST !!!!
Bonnie R.
Bonnie R.
7/13/2019
Ely was the best - my tenants water heater failed on a Friday - NO!!!!!
Called around and Castillo price for a new water heater was much less than some quoted and/or was not more than others offering less immediate service. He came and did the job that afternoon saving me from having to apologize to my tenants for a long weekend without hot water. They were good sports but luckily they did not have to face cold showers.  
The process was so easy and Ely was so nice and my tenants were so happy that I am now saving his info for future issues. I am totally pleased!!!
David V.
David V.
4/21/2016
Eli is by far the best plumber I've dealt with in the San Diego area on a customer level! He definitely knows what he's talking about and takes pride in his work!! Highly recommended!!!!
Mark H.
Mark H.
3/18/2018
I purchased a new range and when the installers went to install it they found the gas line protruded too far out for it to sit flush with my counters. I was going to have to relocate the gas line to a location where the range would fit. This would also involve tearing out and replacing the drywall.

I found Castillo Works Plumbing on Yelp and requested a quote based on the excellent ratings they had received.  Ely texted me back within 5 minutes of requesting the quote. After speaking with him he gave me a quote I found reasonable for the work being performed so I scheduled an appointment.

Ely showed up at the scheduled time and went right to work. He relocated the gas line to a location where I could push my range all the way up against the wall so it sits flush with my counters. He also did a very good job replacing the drywall, including texturing it to match the rest of the wall.

I am very happy with the work performed and will not hesitate to call Ely when I am in need of any plumbing work.
Ivonne J.
Ivonne J.
6/13/2016
I called Castillo works because I saw great reviews here, and all of them are true, on a Saturday morning my water heater broke and he came the same day, he did an excellent work, great service and professionalism. I absolutely recommend him!
Ramon G.
Ramon G.
10/01/2018 12:00:00 SA
Danny fixed my shower valve and shut off valves. Excellent work and professionalism! He was working on the shower valve when he saw a problem with a toilet shut off valve. After he finished the shower valve, he inspected the unit's shut off valve and replaced them all on a second visit. I'm glad he caught it and he explained it thoroughly what could've happened if it didn't get replaced as soon as possible. No regrets!
Jaclyn B.
Jaclyn B.
5/16/2011
Ely Castillo came to my house about an hour after I called him...on a Saturday!! He did a great job, didn't even charge full price! He was efficient and highly recommended!!
Ronald S.
Ronald S.
9/27/2016
I called Castillo works plumbing ex navy man very straight forward easy to talk to very professional I have them coming out tomorrow willing to work with you also. and I liked the quote that Ely gave I would absolutely recommend him to any one and he backs all his labor up for 5 years........no one else does that..........call him.........ill write another review after he installs my new water heater.
Dan P.
Dan P.
12/16/2008
Ely is the owner of the business, a plumber who is prompt and friendly and also happens to have worked on semi-conductors in Korea.  

Anyway, he gave us a free estimate on a bad kitchen faucet and guaranteed free labor if the problem couldn't be fixed, as long as he bought the parts.  Totally reasonable.  He also has a 30 day warranty on labor.  He arrived early, replaced everything in less than an hour and it works great.

Thanks, Ely!
Sean F.
Sean F.
6/28/2011
PROFESSIONAL AND AFFORDABLE
I was in search of a plumber to install a new water heater which I was going to purchase on my own.  I was quoted between $743 - $800 from 4 large plumbing companies (Anderson, Kephart, Bill Howe, and one other one) just for installation.  I was skeptical at first (because I have had some baaaaad experiences with hired work) but I searched craigslist, and saw Ely's ad for $480 for water heater and installation  thinking it was too good to be true, I called.  To my surprise it was legit.  Ely said he could come out the day I called, but after explaining to him that my water heater is in bizarre location, need for new copper pipe and the need for a smaller gallon heater, he stated it would cost $580 total and he could come the next day after he ordered what I needed.  Ely came out at 8 am and completed the job in 4 hours.  Due to the fact my house is 60 years old he had to buy extra parts and do a lot of troubleshooting at no cost to me.  He warranty's his work, is professional, quick, and very affordable.  Ely saved me over $500, I'll be using him again
Karen D.
Karen D.
4/17/2022
My kitchen sink was plugged and Greg came in the same day that I called for service and added me as last customer because I had a family event on Saturday. He came Friday and worked at fixing and it was the sewer line.  He recommended I buy a new garbage disposal and he came back next day.  Then he came Saturday morning to make sure everything was working.  He didn't charge me for another day's work.  I saw their yelp reviews as 5.  That is why I called.
Christian C.
Christian C.
6/18/2018
Fast professional & courteous service! Ely answered my call first thing AM morning. He had a technician [Jose] out in 1 hour, assessed the the hot water heater, and before noon we had hot H2o in our home once again. Top notch customer service with knowledgeable experienced  technician makes for a great result. Castillo Works Plumping has my business, and I highly recommend them.
Michelle B.
Michelle B.
10/26/2017
Ely is about as good as it gets. Very professional and knowledgeable.  I never feel like I am being haggled into unnecessary repairs and he goes up and beyond explaining exactly what he is going to do.

This is the only plumbing company to every step foot into our house for repairs since he has become familiar with the structure and layout of our house. You can tell he takes the time to get to now and remember his clients.
Darren N.
Darren N.
5/30/2018
Castillo Works was the only plumbing company that got back to me on a Saturday within a few minutes.  The tech, Jose called and said I can be there in 20 mins which he did.  He advised me of the charge for what needed to be done for diagnosis / cut drywall.  It's was done as stated.  The problem was a larger job than we anticipated but definitely will call Castillo Works next time.
Rachel Q.
Rachel Q.
12/13/2017
Castillo saved us twice - first our AC broke down in the middle of the hottest time in summer and of course once it cooled down by the end of November our Heater would not start. Both times they came out quick and found the problem and fixed it in a timely manner.

Special thanks to Ely he is very knowledgeable and explained everything prior to repairing. We highly recommended Castillo Works Plumbing!
John N.
John N.
07/05/2023 12:00:00 SA
Mike and Greg were super helpful and got all our electrical issues resolved the same day, definitely my go to company!
Larry S.
Larry S.
09/06/2018 12:00:00 SA
Eli and his crew repaired a major leak coming from an upstairs. bathroom. The leak caused damage to the bathroom ceiling and walls
downstairs. The work was excellent and the damaged area repaired.
Eli stood by his word and damaged areas now look better than they did
prior to the leak. Excellent work, very reasonable price, and very
professional staff. This is by far the best and most reasonable
plumbing company I ever experienced. Will definitely call them again
for future  plumbing problems or home improvement projects.
Marisol B.
Marisol B.
7/18/2022
Yesterday my hubby noticed standing water in front of our kitchen sink- I messaged Castillo Plumbing for a quote to replace our garbage disposal. The price was fair (included installation and 3 year warranty).
Greg came today to replace our garbage disposal- he was very efficient and explained that the reason for the leaks is it wasn't tightened all the way (was installed prior to us purchasing our home) and the seal and inside had corrosion.
They applied the 15% off Yelp Check In and it was easy to pay online (they accept PayPal). Excellent customer service- Highly recommend
Billy Jo R.
Billy Jo R.
9/13/2022
Our laundry room tubs drain gave out and left a tubful of water all over the floor soaking the rugs as well as flowing into the kitchen.  After cleaning up the mess we called Castillo plumbing to come out and look at the drain.  They were able to schedule us the same afternoon and the technician Greg came to the house and quickly diagnosed the problem as a shattered collar in the drain.  He wasn't able to get the part because it was near on 6 PM but did say he would get it the next morning and return to install it.  Just as promised he did come out with the new part and installed it very professionally.  The service was great, the price was reasonable and the communication was outstanding.  I would highly recommend Castillo and definitely use them again.
Kevin B.
Kevin B.
8/19/2019
Had a great experience with an install for our new water heater.  Requested a quote over the phone and with a simple picture of our old unit, I had one in minutes.  After accepting the quote and set time of install, our plumber showed right on time.  He was very thorough and kept a clean work area throughout the job. He explained all features in detail and left us feeling secure about the new unit.  Great job!
Walter V.
Walter V.
05/03/2020 12:00:00 SA
Awesome customer service, good price, excellent quality of work.  Art came out and installed a new water heater and pressure regulator.  I will be calling them for any plumbing and AC work.
Julie ..
Julie ..
02/02/2018 12:00:00 SA
Beware of this company.  DO NOT HIRE.  They came out three times to repair a leak under my kitchen sink in less than a six month period. Each time claimed something different and charges an EXORBITANT amount.  Staff is not professional or competent.  I am a member of the US Navy family and caution everyone to seek services elsewhere.  Not to be trusted.
Big Mama's M.
Big Mama's M.
02/02/2015 12:00:00 SA
Okay, I waited until all the work was completely done and time had gone by in case I had to complain....but no complaints here people. Nothing but good words to say about Alex, the man who told us what the problem was and the initial quote. Ortiz was the muscle, a smiling, laughing, gentleman who actually did the work with another gentleman. They came by on a Friday, did the work until it was finished on the following Monday and left both my parents very, very pleased.

It seems that all the cast iron pipes in my parent's 60 yr old house were shot and the toilets were backing up daily. Ortiz crawled under the entire house to inspect the pipes and it was just a fluke that he managed to see all the rust and deterioration that was happening  BEFORE the pipes failed completely.

So here's the catch...my dad, the old guy who seldom trusts anyone and is the king of skepticism, liked these two guys from the minute they came in. He liked them so much he didn't even want me to get another estimate. WTF??? I almost passed out when he gave the okay.

All the pipes were replaced with an incredibly strong black plastic piping that Alex told us would last at least a hundred years. Although there may have been someone else out there who could've done it for less, I doubt that they could have done it better.

These guys were legit, honest, friendly and professional. Looking for a plumber is like trying to find a good dentist, you dread doing it but you know you have to. A+++++ process from beginning to end...highly recommend this group of hardworking and ethical gentlemen.
ART M.
ART M.
11/19/2019
Bravo Zulu as we fondly say our appreciation in my military days to Castillo Works Plumbing! Once again, Ely Castillo and his team of professionals did a superb job in replacing the water heater in our Church. Art, one of his excellent plumber, showed extra special
Skill and craftiness when faced with a dilemma of installing a bigger water heater in a tight and smaller place. Instead of giving up and saying it's not going to work, he used his resourcefulness and know how in making revisions to the piping locations and even made it better installed than the original setup that was installed by the contractor when the chapel was constructed! So happy and contented with the way Castillo Works and Plumbing treat their customers and the excellent result of their works! Cannot say anything more for they complete what is lacking in this write up.
Jessica S.
Jessica S.
8/19/2020
Just an update, two years on & I'm still relying on this family-owned & operated business.  

These guys are the best, and most recently they helped us repair a plumbing disaster at my mother's home when water pipes burst.  Art replaced everything - regulator, the 25 y/o original water heater, utility sink, washer valves, gas line for the new dryer (that replaced a 30 y/o dryer!).    He even repaired the drywall.

He took a complete disaster, and now it's a dream laundry area.  Awesome work!  And still the most fair & honest prices, hands down.
Emily V.
Emily V.
3/19/2021
I had a leak in my water pressure regulator. I called and immediately got an answer on the phone. I had very professional and fast help. They came out and replaced the needed parts same day: on time, with a mask, clean job, and friendly technician. I also love that this is a family business. Thank you again for the quick and helpful service!
Doca R.
Doca R.
09/09/2018 12:00:00 SA
Used him again for another leak repair... this time in our backyard sprinklers. They never disappoint. Does the job well and gets it done quick. Also their price is the best in the area.
Nicole Y.
Nicole Y.
8/22/2022
I called yesterday to have my garbage disposal replaced (which would have been an experiment in terror if I had tried it myself, certainly ending in a large mess, a puddle of tears, and a call to the plumber anyway) and Alex came out this morning.  I will never use another plumber again.  He was courteous, professional, clean, and very efficient.  The price was exactly what was quoted.  He even took the time out to answer some questions I had about my water heater.  This was the single best experience I have had with any service I have had in my home.  I would highly recommend this company - Alex in particular.
Randall S.
Randall S.
12/14/2022
the past week has been very rough, especially because of the time  of year.  Both Our garage door opener of 21 years and our H2O heater went Kaput.  The search was on for a Family Owned Business for both repairs.  Luckily,  my search for a Family run Plumbing Business was very successful.  Having  the Contractor that remodeled Our kitchen and baths recommend Castillo Works Plumbing and, finding Castillo Works Plumbing as one of the Rheem recommended H2O heater Specialists, my search was over!
Castillo Works Plumbing  helped me in getting Rheem to send me replacement parts (no charge), 'was a wonderful surprise.  Mike was very responsive each time I called with a question and the response time of his Crew was the very best!  My Family and I who suffered through this time of No Hot Water, are very grateful.  And, one of the most important aspects of this repair, was the very reasonable cost.  We could not have picked a better Family to correct Our problem.  You cannot go wrong in using Castillo Works Plumbing.  I am going to take a hot shower now.  Merry Christmas to All!
D G.
D G.
04/05/2019 12:00:00 SA
Castillo Works Plumbing is amazing!

Our water heater broke, and they were able to offer same-day service. They were able to work in the garage without me worrying that I needed to be at home because it was a work day. I only needed to open up the garage for them. They brought a replacement heater, and they did a nice job drying everything out. They also helped to fix our faucet in the front yard. Very professional and courteous service; reasonable prices; good communication too. I will call Castillo Works for all of my plumbing needs in the future.
Robert V.
Robert V.
03/09/2018 12:00:00 SA
I rarely do yelp reviews and I'm only doing this because Castillo Works Plumbing is the go-to-plumbing company!  Ely, the owner, was quick to respond to our text for the work needed and gave a quote right away (which was a price you just can't beat).  Art, the plumber was professional, courteous, and did excellent work.  Definitely using this company for all our future plumbing needs and all the other services they provide.  Thanks again!
Victor V.
Victor V.
02/07/2019 12:00:00 SA
I've used Castillo Works Plumbing on several occasions and have always been satisfied with their service and professionalism. I recently had a leak in one of my bathroom faucets and was able to have it replaced quickly within the scheduled time. I recommend them for any plumbing or HVAC needs.
Oana M.
Oana M.
04/12/2023 12:00:00 SA
In a pinch, Art dropped everything to rescue the day/enlivening. Our water heater unexpectedly gave out while we were hosting Airbnb guests. Art was professional, kept us informed of status, and did a great job installing a new water heater that he ran to Home Depot to purchase for our house. I am so appreciative of the level of customer service and work quality. Highly recommend Art and I will use the business again in the future.
Susan L.
Susan L.
09/02/2022 12:00:00 SA
Art is AMAZING!!! He is actually one of the best repair technicians (for anything) we've ever worked with! Very polite and kind! We're in Chula Vista and it's going to be a HOT weekend (in the 100s!) I had to get someone out today! Last night our AC sounded different. I got nervous about it breaking down because it's been so hot lately, so I turned it off. After calling 12 different businesses that advertise same-day service, NONE were available. Then I tried Castillo Works, told them what was going on, and they asked what our address was. Before I gave them the address, I asked when they would be able to come and take a look at it (because two other companies I just called asked for our address then tried to schedule us a week out). Art said, as soon as he gets our address, he'll be ON HIS WAY!!! And he was! :) He was here shortly after our call and was able to tell us what was wrong within minutes! He gave me a quote (a very fair one at that!) and went to work - AND FIXED IT! We are SO happy with his service, we will call them back for all services they offer if or whenever we need them! We will also recommend them to our family and friends!!!

Maraming salamat po Art and Castillo Works! :)

We are a VERY happy, satisfied, and COOL family - thanks to Art and Castillo Works :)
J K.
J K.
1/14/2018
A pipe burst in our front yard and water was streaming down the street.  We didn't know a plumber, so picked this company based on Yelp reviews.  Jacob came very quickly and assembled a work crew within a few hours. We were given two estimates for the repair, depending on how far from the street the break was since that was not evident. Ely, the owner, was on site to inspect the work. They remained until 8 pm to be sure we had water restored before bedtime. We were pleasantly surprised that the break was within the zone for the lower estimate.  They had to dig up our sealed DG landscaping, but did their best to minimize damage and to leave the area neat.  Since we don't have a lot of experience with plumbing costs we can't comment on the price, but we did appreciate the military discount.  Jacob worked especially hard to do a good job.  We were treated with respect and will certainly keep this company in mind when we need plumbing work in the future.
Cesar F.
Cesar F.
5/16/2011
I own a rental property in Chula Vista that needs plumbing work from time to time.  I have tried the mom and pop outfits, and I have tried the big companies.  I have rested my search with Castillo Works Plumbing.  They have many good qualities, most notably their service, pricing, and friendliness.  I have used them twice, and their pricing is fair, they show up on time, and their demeanor has been cordial and friendly.  I believe I paid around $75 to unclog pipes under the house, and the same for a faucet installation.  All done within an hours time.  They have 24 service in case of those emergencies, and I highly recommend them.  Shout outs to Ely for his knowledge of Craigslist transactions and gas station security.
M D.
M D.
12/16/2020
We were pleased to have them come out on such short notice.  Their response time, and prices were very competitive and all-inclusive.  The work was done very quickly and was professionally done.  We will definitely be calling them for our future plumbing needs!
Tim G.
Tim G.
12/31/2011
I called Ely around 3pm on 12/23 and explained the situation with some leaky valves in my rental unit.

On the phone, he indicated that he was at Wal-Mart and could head over there to take a look and give me an estimate. Since I was still in the area, I was game.

He beat me there by five minutes, scoped out the situation, gave me an estimate, offered to do the work right then...and took off for parts.

In all, Ely (and his assistant) had the new valves cut out and replaced within an hour (including time to get parts) - and the water was off to the building for less than 15 minutes. We were at the ATM by 5:15 squaring up.

The price was reasonable...about what I'd expect to pay. But the service was fantastic.

NOTE: Ely wasn't able to accept a credit card for payment. Cash/check were the only options...so he was kind enough to follow me to an ATM to get cash to pay him. I'm not clear on whether that was a one time event, or permanent policy...but if you're looking to use plastic, better check.
Noel A.
Noel A.
04/10/2018 12:00:00 SA
Castillo Works Plumbing came through again. It was a weekend and the water heater was leaking pretty bad. Tech came out and put a new water heater in on a timely manner. Ely is always responsive. I've dealt with many plumbers and Castillo Works is who I trust.
Leticia A.
Leticia A.
06/10/2017 12:00:00 SA
Ely arrived on time fixed our valve leak restored our water in less than 1 hour.  Fast response,good service and a 1 year warranty on work done.  Thanks Ely!!!
Reg A.
Reg A.
05/12/2022 12:00:00 SA
Best in town! Completed my work quickly and was very honest. They came on a weekend and was super friendly and knowledgeable. 5 Stars!
Kelli B.
Kelli B.
10/09/2015 12:00:00 SA
Called them about an irrigation problem at our rental property in Otay Ranch. They were over there within 1 hour and found out the problem was the HOA's. Great news! Then, they said no charge for the diagnosis, more great news!! Thank you!!
Lara B.
Lara B.
11/19/2021
Castillo Plumbing is hands down the best plumbing service I have ever used. Art and his crew just finished a ton of work on my home. They did such an amazing job that I felt compelled to write my first Yelp review. They actually deserve more than 5 stars.

We had a multiple day project and they were on time every single day. They were extremely kind and explained everything that needed to be done and showed me exactly what they were doing. They are honest and very affordable. Their work rivals the best in our area, but at a far lower price.

I'm so thrilled to have found this plumbing company and we will continue to use them forever. They are also the only company we have used during our remodel that I would recommend to friends and family. Thank you Art for everything you guys did for us. You will definitely see us for our next plumbing issue.
Ale L.
Ale L.
03/10/2021 12:00:00 SA
Ely and team were amazing.  We have gone with them on a couple of other projects and plumbing situations before and they have always been accommodating, professional and reasonable.  Most recently with our rental which was a HUGE undertaking.
My tenants mentioned they were courteous, prompt and efficient.  That was a huge relief considering that we had a few other bad experiences with other companies.  I am so glad we have a go to plumbing company we can trust.  You will not regret hiring them.  They show great pride in their work and reputation.  I appreciate the Covid precautions taken while working in the home.  Thanks again Castillo Works Plumbing you all are awesome!
Christiane A.
Christiane A.
02/09/2018 12:00:00 SA
ELY SAVED MY LIFE (and my plumbing) AGAIN!

I noticed my water pressure regulator was leaking from the adjustment side when I took my dogs out this morning.  Texted Ely on my way out the door to work and he said he would take a look at it in the afternoon.  I texted him around 4PM saying I was going to be late coming home but he had already stopped by and fixed the problem.  He sent me pictures to follow up.

OUTSTANDING SERVICE.  I KNOW I CAN ALWAYS RELY ON ELY TO FIX ANY PLUMBING ISSUE.  

ELY, I TRULY APPRECIATE YOU ANSWERING MY TEXTS WHENEVER I HAVE QUESTIONS AS WELL!
Rodel D.
Rodel D.
03/12/2018 12:00:00 SA
Ely and his team were extremely prompt in addressing our issue.  Our water heater pilot went out and would not restart after several attempts.  Art was sent over the next day and replaced a part within an hour.  He was polite and courteous.  Awesome service!
Dianne O.
Dianne O.
12/09/2018 12:00:00 SA
Castillo plumbing was very fast, efficient, and professional. My home had been dealing with pipes that were just getting louder and louder. We were referred by another family who uses them and called as soon as they gave us the number. They were out immediately and the next day the work was finished and our home is quiet again! They are fair, knowledgeable, and easy to work with. We will definitely return for future needs.
Jet C.
Jet C.
4/19/2020
Had an emergency leak to my main water line on a Saturday.  Tried my luck and Called Castillo works plumbing and to my luck they answered my call.  They quickly dispatched someone to my home in a manner of minutes to check on the problem.  

From there it was history, came in fixed my main line and we had water again in a couple of minutes.  Very professional, prompt and knowledgeable.

This happened in Jan 2020 and til this day no issues.  I felt comfortable to write a review after the service to date to ensure that the job was properly done, which it was.

Thank you again sir!
Jeremy G.
Jeremy G.
12/28/2019
Had a hot water pressure issue after I drained flushed and refilled the tank yesterday. And of course I have family flying in tomorrow. So there was too much sediment and all I did was stir it up and clog the tank outlet pipe along with some of my internal piping. CWP was quick to answer the phone and installed the new tank I about 2 hours.  Awesome!  Changed all the faucet aerators as well.  Six month drain flush and fill will now be on all calendars.  My model was around 10 years old.  Castillo and I also discussed tankless water heating.      Seems like a tough decision but he was really informative.  When in need reach out to Castillo Works.
Erik R.
Erik R.
5/20/2019
Awesome service. Within an hour of calling on a busy Monday night, I had a team of technicians at my home fixing my kitchen sink and garbage disposal. All it took was one easy phone call, I had a quick response from the company and great results overall! Also, the prices are great. I highly recommend Castillo Works Plumbing for any repair needs.
john p.
john p.
10/30/2011
For reliable and great service, Castillo Works Plumbing is the one, I had my shower faucet and piping fixed within a short period of time plus 1 year warranty. They are courteous and they work clean. They respect my home and not like other services that they make a mess and not even bother to clean it up. After the work was done, Ely even showed me what causes the problem, the parts they replaced and the receipt they used to replace it with. They communicate with me well and I recommend their service to everyone. Thank Castillo Works Plumbing!
Allan F.
Allan F.
07/05/2016 12:00:00 SA
Getting any plumbing work done is very scary, but after reading Ely's reviews, decided to give him a call.  Called late on Thursday, but because it was a near emergency situation, he penciled us in early AM on Saturday.  They were able to quickly identify the issue and gave us the same bad news that other plumbers we had called gave us.  However, the work he quoted was more reasonable and he was the only plumber to advise us to install a new clean-out valve while the ground was dug anyway so that future problems won't have plumbers going up on the roof.  Sounds like an upsell, but the price was STILL below competing quotes.  We went ahead and agreed to contract with him and crossed our fingers and hoped that he won't surprise us with any new charges as he's doing the work.  Turns out we didn't need to worry at all and he was as good as his company's reputation on Yelp.  This was a MAJOR job, requiring digging up a good portion of the front yard, but he and his team came and went and did an absolutely awesome job cleaning up afterwards.  Professional.  Efficient.  Meticulous.  My wife made sure I added those three adjectives to describe Ely and his crew.  Highly, highly recommended and we will be referring him to all of our friends and family.
Joe N.
Joe N.
7/26/2020
Replaced and installed 2 new toilets in my home. They are true professionals and worked quickly and efficiently.  Easy to communicate with and arrived on time.  Will definitely use them again!
Christine M.
Christine M.
09/03/2022 12:00:00 SA
Our hvac suddenly broke down in this heat wave, i texted him at 8pm and responded right away. He came at 7:30 in the morning, diagnosed/ordered parts and our ac is running smoothly again in less than 2 hrs. I hired him 2 years ago for a gas leak, he's  straightforward, rates are fare and he's military veteran! I totally recommend their company!
Licia B.
Licia B.
05/04/2015 12:00:00 SA
Castillo Works was recommended to me by my dad, who promised they would be quick, clean and efficient. I have worked with them two times over the past year and they definitely delivered. Their pricing is very competitive and, both times, they did a little something extra without charge.

I am very happy with the service and recommend them as the best.
Patrick B.
Patrick B.
8/17/2020
The pilot light in our water heater went out this morning and would not turn back on. Made a few phone calls around but no one would make it the same day to fix it. Searched on Yelp and found Castillo Works Plumbing and saw all the 5 star reviews. I gave him a call, told him about the problem, and he was able to come the same day. He showed up on time and came wearing a mask and gloves. He was very quick to diagnose and fix the problem and didn't give us any run arounds. Will definitely contact him again for future plumbing/heating issues.
Ken N.
Ken N.
5/25/2021
Castillo Works Plumbing definitely lived up to their five star reviews.  I tried fixing a bad drain clog myself the night prior.  Was at a loss without the right tools on hand.  Called them the next morning at 7, they were at my house by 9:30 and had everything unclogged and running smoothly in an hour.  Very grateful for the awesome customer service and help.  Very reasonably priced considering the nightmare stories some people tell.  Will be a repeat customer.. hopefully in the not so near future :).
Cameron D.
Cameron D.
07/09/2015 12:00:00 SA
After an initial bad experience with some warranty work, we decided to give them another go.  This time Ely came out and moved a gas line for us.  It was some great work.  Clean and moved perfectly at a reasonable price.  Thanks!
Cristina L.
Cristina L.
10/12/2018 12:00:00 SA
This is our first time using Castillo Works Plumbing and I have to say they are very professional and friendly. We wanted a vanity sink installed to our guest bathroom and it looks beautiful. We will definitely use them in the future for any plumbing issues. Highly recommended!
Wendy R.
Wendy R.
04/12/2018 12:00:00 SA
I contacted Ely regarding water leaking out of the air hole in my water purification filter and his technician Alex came over to my house that same morning to take a look.  Turns out there was a clog in one of my lines and Alex promptly cleaned it out and showed me how to do it should it ever become clogged again.  I even received a great discount for being a repeat customer.  I highly recommend Ely and his crew for all your plumbing problems.
Donny S.
Donny S.
12/31/2016
My hot water heater ruptured this morning December 31st. I called and spoke with Alex who gave me the most reasonable quote after calling 3-4 other places. Eli and the team got to the house within an hour and had the hot water heater replaced in no time at all. They are very professional and courteous. The work was efficient and done well. I will definitely be calling Castillo Works Plumbing if I have any plumbing needs in the future. These guys rock!  Happy New Year!
Rebecca G.
Rebecca G.
2/21/2015
I am in Imperial Beach and wanted a local plumber that I didn't have to pay travel time to.  I contacted Eli at Castillo Works. I am satisfied with the work performed by his company.  He is very patient and is ready to give you a step by step explanation of what will and is happening in your home.  I definitely would refer Castillo Works Plumbing to my family and friends.
Jen C.
Jen C.
8/14/2017
I requested a quote from a couple different companies today to replace my water pressure reducing valve (I didn't know what it was called until today). Ely replied within minutes to help me diagnose what the actual issue was. When I called he was able to explain to me what the part was, what it was used for, and how the leak could have happened. He was also able to come today to fix it!  I am very impressed and will definitely use them again.

Btw, I also got a response from Eastlake plumbing who told me to go to Home Depot, buy a gauge and do a water pressure test ... if I was going to do that, I wouldn't have asked for help.
Aimee G.
Aimee G.
10/29/2021
I realized at the last minute we needed to install a washer drain pan before our washing machine got delivered in the afternoon. Art was able to fit me into his morning and finished it before the washer arrived. He also quickly troubleshoot some other plumbing issues I had and gave advice as to what needed to be fixed. Thank you!!
Ingrid G.
Ingrid G.
08/03/2019 12:00:00 SA
My wife and I have hired Castillo Works now 4 times. And now anytime I need plumbing, electric and other handyman work I don't want to call anybody else.
They are punctual, reliable and do the job right.
You may say that's not a big deal well for me it is because so many contractors are very disrespectful of people's time.
Castillo works also are very responsive.
You would not regret hiring them!
Marlon S.
Marlon S.
4/25/2020
Needed water heater replaced and was recommended by a friend of Castillo Works Plumbing. Gave Ely a call and was able to schedule morning appointment. He came on time and suggested additional repairs/improvements. Pricing was fair and reasonable. He was able to remove and replace the heater before the afternoon. Ely was quick and great to communicate with. Will look to Castillo Works for all future heating/plumbing services and highly recommended to anyone looking for quality work.
Vanessa D.
Vanessa D.
8/28/2021
Great customer service. I called for a garbage disposal issue and they were able to help me diagnose over the phone and provided a solution.
William C.
William C.
08/07/2021 12:00:00 SA
Unreliable. Technicians were clueless about AC unit. They did not know what to do or how to troubleshoot it. They did not even have a multi-meter to test the capacitor. First day, they showed up at 7:30pm after saying they would be around at 3:30pm. Second day, they didn't even show. Third day, they continued to do nothing and left saying they would be back in a few hours and didn't even show back up. Worst customer service, unreliable, and clueless. Call anyone else, but them for your AC service/repair.
Michael A.
Michael A.
10/12/2018 12:00:00 SA
They saw my pics of the plumbing problem. They gave me a reasonable repair cost estimate at par with that of other companies--higher than the low bidders, but lower than the high bidders. And they came sooner than the other plumber and fixed it. And then they billed me lower than their original quote. How could I not be happy? Of course I was!

So I gave them another job on the spot, albeit a simpler fix, and they took care of that, too, and all within budget.

I recommend this company.
Mike B.
Mike B.
5/23/2019
Castillo Works Plumbing installed a hot water heater and 2 angle stops for me today. I highly recommend calling Castillo Works plumbing for all you plumbing needs, they where professional, knowledgeable and efficient. They quoted me the best price with the best warranty on my water heater. Thank you Ely!
Ed P.
Ed P.
8/28/2020
We had them work in our residence for the third time now for some plumbing situations including faucet replacements and leaking pipes and they were timely and did satisfactory work for a reasonable rate. We will likely be calling them again when we need the service again.
Jorge E.
Jorge E.
1/29/2017
Great service , got diagnostic on not working furnace on the first try and direct and honest
Tyler S.
Tyler S.
4/30/2015
Had a fridge delivered on a saturday but installers were hesitant to install because water supply valve has tendency to break and the water shutoff valve to the house was also broken so this could have been disastrous. We called Castillo Works through a recommendation and they had someone out within a couple of hours on a Saturday evening where they replaced both the shutoff valve to the house and the valve for the water supply line for a very reasonable price. We were later able to have the fridge installed with no issues. We will use them for all plumbing needs in the future.

Experienced a leak that was showing up as wet spots in the walls and ceilings. I had never experienced this before and called Castillo. They arrived quickly and within an hour had identified the source of the leak. Turns out it was the evaporator unit in the attic. The drip/collection tray had filled up and was overflowing every time the AC unit ran. Castillo showed me where the overflow reliefs had been installed improperly and where the only path out of the tray was clogged. I asked if they were able to fix it and turns out they could. They unclogged the overflow valve/pipe and installed the secondary properly with an electronic sensor which would shut off the evaporator unit. Again o would HIGHLY recommend Castillo for any plumbing needs to include some AC/Evaporator work.
Cassandra J.
Cassandra J.
04/01/2016 12:00:00 SA
I called this company at 9:00pm thinking they were closed and that I would get sent to their voicemail. Surprisingly, Alex answered the phone and was able to schedule a free inspection the following morning to take a look at a possible leak because I had a stain on my ceiling. He showed up on time the following morning and was very professional and knowledgeable. He gave me some tips on how to find out where the leak was coming from and even fixed our toilet while he was at it. I will definitely be contacting this company for future plumbing issues.
Ryan D.
Ryan D.
03/07/2020 12:00:00 SA
Ely from Castilloworks was great! Had an issue with my shower faucet and tried to replace myself which didn't work out too well. Ely was able to come to my house within a couple hours of calling on a Saturday and fix everything. His customer service was excellent and his work was top notch. If you ever need any plumbing work done, definitely call these guys. You won't be disappointed.
Monica R.
Monica R.
09/06/2013 12:00:00 SA
I was very satisfied with the service! I had a broken faucet that needed to be replaced and I didn't know of a plumber.  I trusted Yelp reviews and called Castillo Works.  Ely is very professional, honest and reasonable. I will definitely use him again and refer him to any one in need of an good plumber.  Great customer service Ely!! Thank you so much!!
Marc E.
Marc E.
3/26/2020
First time using their service - excellent! Ely replaced my garbage disposal. He was prompt, thorough and very professional. He even gave me advice on some of my things-to-fix at home. We even chatted about our military experience, very cool guy. He earned my trust... thank you Ely!
Lonnie D.
Lonnie D.
03/06/2020 12:00:00 SA
We had Castillo Works Plumbing replace 4 bathroom sink faucets. The company would have received a higher review, but the technician did not have all the necessary supplies for the job. But overall he did an outstanding job and we definitely recommend this plumbing company.
Ronnie L.
Ronnie L.
8/21/2018
Highly recommend Castillo Works Plumbing! Ely was very knowledgeable when it came to repairing my system. I didn't have any air flow coming from half of the vents in my house. Ely took one quick look at my system and provided a quick diagnosis and he was spot on with the repair. Ely also identified that my evaporator drip pan was not draining and quickly took care of that necessary maintenance for me as well. Ely was very friendly and professional. He took the time to explain everything to me and it made me feel confident in his expertise. After all my repairs were addressed and completed we chatted for half an hour which to me felt like I was chatting with a friend. His customer service skills and professional tact made me feel at ease during the entire process. I will definitely utilize Ely and Castillo Works Plumbing for all my Plumbing, Electrical or HVAC needs.
Tim G.
Tim G.
10/01/2020 12:00:00 SA
Very quick and professional when I needed the valves replaced that controlled the water to my washing machine.
Sarah G.
Sarah G.
01/07/2022 12:00:00 SA
Working with Art has been such a nightmare!! Says he will come at a certain time, then comes hours later or not at all. After setting our shower drain a half inch off level we we're told we could prop it with a rock to make it level as well as a shower valve set to far from the stud. Coupled with a lack of communication and missed appointments our project has been set back weeks. Only for him to tell us I told you to tell me if there were things to fix. How would I know what need to be fixed, go ahead and call another company.
Christopher H.
Christopher H.
04/01/2017 12:00:00 SA
Ely and his team were on time, professional, and quick. They helped me install my tv mount and tv in 30 minutes at the promised price. No nonsense. Definitely highly recommended. 5 stars all the way!
Rudi K.
Rudi K.
1/16/2019
Updating and adding more kudos to this excellent company for their quality of work and for their customer service as well.  They recently came to our place (again) but this time for water heater.  They promptly showed up within the hour of our call on a cold Sunday morning.  And may I say, for a weekend call, their rate is very reasonable.  Art and Ely quickly went to work on getting us a replacement.

The quoted amount for the tank, parts and labor were  much less than we even imagined, and before the end of the following day, we had hot water and also our heater back on.
Tracy G.
Tracy G.
01/09/2014 12:00:00 SA
Super impressed! Eli is not just a great plumber, but a gentleman who cares about his reputation and the quality of his work. Likewise, we were very satisfied with another Castillo employee, Alex. We've had our garbage disposal replaced, a clogged drain cleared up and three slow draining pipes fixed. Very reasonable rates.
Patrick A.
Patrick A.
10/08/2018 12:00:00 SA
The two men that came out were here at the time they said they were going to get here.  They're done with the project! I would give them 20 plus stars if I could.

I recommend Castillo Works Plumbing If and when you call this company ask for Alex. He's as honest as the day is long.
Ederlyn Y.
Ederlyn Y.
05/05/2020 12:00:00 SA
Eli was prompt and professional. He provide quality work and communicated effectively. I appreciated his thoroughness and honestly.

I called him at 7am as my parent woke up with flood all over the house due to the water heater has leaked. He asked for necessary pictures to identify the problem. Within minutes, he provided a reasonable cost of service and material. He came in within an hour and brought all the tools and replacement materials needed to resolve the issue.

He provided us with honest input on what to expect in the future. We never felt like he was selling more than what we need. In fact, he provided us with options and suggestions on how to save money.

We were really pleased with his work.
Doug V.
Doug V.
1/24/2021
My wife saw at 10 in the morning on Saturday that our water heater was leaking. I called Ely and sent him a picture of our water heater. Within an hour and a half Ignacio showed up with our brand new water heater and two hours later we were good to go. Absolutely amazing.  Happy customers. Thank you.
Macme D.
Macme D.
5/29/2014
This a late review for Ely, the owner of Castillo Plumbing. Ely responded quickly the first time I contacted him thru text and call. He was able to accommodate my requested plumbing service right away. He meticulously examined and explained to me what he is going to do to resolve my plumbing problems. I even learned from him how to make my sink white and scratch-free (thanks so much for that, Ely :) ) I learned some plumbing logic from him too when he's installing my new faucet. He also, responded very quickly when I requested another copy of my billing statement from him because I lost my copy. Thank you so much for that. The service is quite expensive though but overall I was satisfied with the service including his 1 year  warranty for the labor. Thank you Ely.
Ezequiel D.
Ezequiel D.
8/25/2017
I recently contacted Ely to get a quote in replacing my hose bibs, not only was his work was clean, fast prices were very reasonable.  Ely is a 5 Star+ plumber(he's earn his stars) from his promptness, reliability and vet quick in responding.
L L.
L L.
08/01/2022 12:00:00 SA
I had to get my leaky only 7 year old gas water heater replaced. Out of the blue I called Castillo Works and Art answered.  Art and I talked a bit about what I wanted, his recommendation for a water heater at Lowes or Home Depot, pricing and scheduling.  Conversing with Art gave me a good feeling so I said I will go buy a water heater now and call him back to schedule.  As soon as I came back from Lowes,  I called Art to schedule.  I text him my address and he text me right back and said his  plumber technician Greg will be coming.  I contacted Greg and he arrived at about 1315.  Greg was no less than outstanding.  Courteous,  interesting gentleman,  super competent and skill.  He obviously have changed out many many water heaters.  He answered all my questions and concerns to the fullest. He was all done under 3 hours.   My new water heater is working fantastically .     A job well done.   I highly recommend Castillo Works for anyones plumbing needs.   I certainly will be calling these folks again.
Akila R.
Akila R.
4/14/2014
In the middle of the night our sprinklers wouldn't shut off. Come to find out our system was jerry rigged and didn't have a separate shut off valve so we had to shut off all of the water. I called these guys first thing in the morning after finding them on Google. Ely (and son?) showed up in two hours. After assessing the situation he told me he had to get the parts he needed. He returned fixed the jerry rigged issue so that the old sprinklers were shut off and now we have the proper shut off valves. He also gave us an estimate to have new sprinklers put in which seemed totally reasonable to me. I also did not feel like he tried to take advantage and his price for the repair didn't break me.
I typically don't like dealing with repair men but Ely was professional, polite and didn't send out any weirdo vibes that some give off. We will be calling him to finish our sprinklers when the time comes and refer him to others.
Mary M.
Mary M.
12/28/2020
We called several well known plumbing services you see advertised and only Castillo Works Plumbing was going to do all the work themselves without the need for extra contractors. We wanted to install a tankless gas water heater on the outside of our house and a new dryer that needed a non-existing gas line along with external venting in our garage. Ely gave us a very competitive estimate and the best warranty for all the work completed. Ely and his crew addressed all our concerns in a timely and efficient manner. They are well worth the 5 star reviews. Thank you.
Ed S.
Ed S.
7/28/2023
We needed a new toilet installed and the old one removed.  They got back to me the same day and did a quick professional job the next day.  I highly recommend Castillo Works Plumbing.
Jake B.
Jake B.
07/10/2021 12:00:00 SA
Art did a great job switching out our hot water water heater and Ely had the best quote in all of San Diego.
Joseph C.
Joseph C.
3/19/2013
Had a bad water heater, was leaking for several days and the drywall on the foundation was drenched.  When I called Castillo Works Plumbing I spoke with Ely and he came over and assessed the problem within the hour.  He gave me the estimate for the repair (which was very reasonable) and Ely and his brother came over the next day to replace our water heater and also fixed/replaced the drywall below the water heater.  They were very friendly and I would definitely utilize their services if  I'm in need of a plumber  in the future.
Cindy C.
Cindy C.
10/03/2019 12:00:00 SA
I had a sudden leak in my water heater, and of course it had to be on a Sunday! I called Castillo Plumbing and within the day they were able to determine the problem, and I had a brand new water heater installed by the end of the day, for what I believe was a reasonable price. Quick, reliable, honest, and affordable service. What more can you ask for ?? I am truly impressed and have found my new go-to plumbers for any issues. Thanks Castillo!
Jim T.
Jim T.
12/23/2014
I had such a good experience with this company installing new faucets that I called again when I needed a toilet repaired. My second experience was not as positive. I phoned in Sunday evening and was told he couldn't do the job until Tuesday. I stressed the importance of being on time Tuesday morning. No problem, I was told. Well, Tuesday morning came without a knock at the door. I phoned twice to see if there was a problem, but I got voicemail and no return call. Truly disappointing. A simple call to update me would've been enough to keep me from writing a negative review. But when a company doesn't respect clients enough to call and say it can't make it - or will be late - it's unprofessional and deserving of a negative review....

UPDATE: I finally received a return call, and the person offered to do the work for half off because the company had failed to honor its initial agreement.
Quynh Mai N.
Quynh Mai N.
12/09/2018 12:00:00 SA
This is a long overdue review for Castillo Works company, especially for the owner Eli. He replaced my water heater when it leaked a year ago and I finally met him a year later when my water heater broke down again. There were a lot of great things to tell about him as a business owner but I will just make it short that my experiences of doing business with him was fantastic. He is very responsive, trustworthy, reasonable, caring, and knowledgeable. He will always be the one I will call when I have any plumbing needs. Thank you so much Eli for your great service!!
Stephanie D.
Stephanie D.
09/03/2009 12:00:00 SA
Great service! Great guy!

I called him on a Sunday evening expecting to have to set up an appointment for that week to have our toilet fixed.  After explaining the situation over the phone he said he would be there in a few minutes -- seriously? -- on a Sunday evening?  I was already impressed! He arrived about 15 minutes later and was very nice and professional -- explained the process and his fees were very reasonable.  He had the toilet fixed in a few minutes and was on his way :)  

A few days ago, I accidently dropped a shot glass in the garbage disposal in the sink.  Of coarse it broke and jammed. After several attempts to try to pull shards of glass from the disposal with my hands (not smart), I decided to give him a call.  He didn't even have to come out - he just walked me through the steps over the phone to fix it!  

What a nice guy! I would definitely recommend him and will call him for all future plumbing needs!
Joy F.
Joy F.
11/20/2020
Thank you, Ely for your excellent help in our plumbing and electrical project. The way you handled our project showed experience, knowledge and flexibility. Highly recommended.
Joe H.
Joe H.
10/15/2018
1. Great communication 2. Very Knowledgeable 3. Family business. I can keep going , but the bottom line is that they care! From the initial call,  to our repairs, Ely and his team were awesome. I was in constant communication with them via text and they assured me that everything would be done properly and to our satisfaction. While our repairs weren't major, it was important that we got it right and they made sure we were satisfied. Highly recommend them!
Chula V.
Chula V.
12/13/2012
Long overdue feedback for Eli- I had the pleasure of his svc way back in March when we first moved in to our house and had some issues about an underground gas line in the backyard for the BBQ grill and fire pit. He was really helpful honest and not out to get your money... He's very knowledgeable but humble an very professional.

Fast forward today, last night arnd 7pm i called him beacuse there was a leak in our kitchen faucet, he took time to hear my issues and even had me take pics of it and sent it to him. He gave me some advice and BAM!  We did it (no leak so far). He didn't have to give us advice and could have just easily blew us off, but that experience, made me more convince that he is our go to with any plumbing services and would recommend him to anyone in a heartbeat! If you're looking for an honest, reliable and fair priced plumber.. Stop lookig and give Eli a call!!!!
John D.
John D.
8/28/2018
I have used Castillo Works Plumbing for many different jobs. Every time I have requested their help they were very informative, gave me the best price and completed the work on time!

Appointments are easy to make via text message. Customer service and quality of work is always top notch! Give them a call and you will be happy.
Joe L.
Joe L.
05/04/2019 12:00:00 SA
New home owner, I needed to make some repairs.  Castillo team came and fixed my hose for me very quickly. They were more than fair and helpful. Greatly appreciate Joey's help and knowledge. I definitely recommend them!
Michelle R.
Michelle R.
01/02/2018 12:00:00 SA
Answered and sent a couple of guys within an hour. They were very polite and professional and got the job done. Highly recommended.
Richard J.
Richard J.
7/30/2021
Our A/C quit working and my wife has medical issues that require A/C. Called one company who told me they could see me in two weeks! Called Castillo and they were there that afternoon, obtained the required parts and fixed the A/C the next morning. Can't ask for better service than that. Castillo on my list for such repairs.
Balkys R.
Balkys R.
12/22/2020
Castillo Works Plumbing has done extensive electrical work, multiple plumbing installations, and general building projects in my house.  Always providing a professional and friendly service. They always take the time to explain the work and to suggest ideas for safety and security improvements.  They have always done the best they can to accommodate my schedule.  They are respectful and clean the area after completing the job.  And now, during the pandemic, they always wear masks and keep their distance while in the house.
Gil M.
Gil M.
11/02/2021 12:00:00 SA
I've dealt with many Plumbing companies and this is far out the best plumbing company in San Diego.  Art and his assistant was very professional and came out and fixed our plumbing issue.     Thank you again and definitely will save his number in my contacts
Annemarie P.
Annemarie P.
08/08/2023 12:00:00 SA
Castillo Works Plumbing has come through for us on several occasions. We had a water heater go out on our rental. Castillo Works Plumbing sent someone to fix it that very day and was the most reasonable of the quotes we got. Highly recommend them!!!!
Joy B.
Joy B.
02/09/2022 12:00:00 SA
We had kitchen sink stoppage and they were quick to respond. Prompt and efficient work. Thank you.
Melissa K.
Melissa K.
6/14/2016
I called Castillo Works because I saw their great Yelp rating, and they didn't disappoint! I called them to fix my water pressure regulator, and they came to my house two hours later.  Eli was very helpful and not only fixed my regulator and shut off valve, but also gave us great advice for fixing other things. He didn't try to upsell us, and he was very knowledgable and professional! I highly recommend their service!
octavio c.
octavio c.
08/08/2023 12:00:00 SA
Called Mike and Greg a second time for a scheduled service to replace a  water pressure regulator valve, shutoff ball valve, and had some old water heater lines capped off. As my previous experience, these guys were on time, professional, and did a great job. I'll keep these guys on speed dial for any future work.
David S.
David S.
10/02/2019 12:00:00 SA
I needed to get my boiler strapped properly and found them online. They answered over the weekend when I was expecting a voicemail. Joey did an amazing job, very professional and cool to talk with. If I need any more work done in the future I will definitely call them again. I would highly recommend them.
Tayler B.
Tayler B.
9/22/2018
My husband saw the paint on the ceiling in our lower bathroom was bubbled, got home and I made a whole in the paint and the sheet rock was moist. Searched on yelp for about an hour and decided to give Castillo plumbing a try since they had great reviews. Called and was told to send a text with our info and then a tech would give me a call. It wasn't a emergency since there wasn't any water actually leaking through. Got a call about 15 minutes later set up a time on Saturday.
Alex came out and checked it out. He is honest, kind and knowledgeable. Had to cut a whole in our ceiling and told us all the options of what it could be. He figured out it was a gasket somewhere under the tub. Fixed it for a great price. We will definitely call Castillo again if we have any issues. Highly recommend! Thank you Alex for the help!
Roberto M.
Roberto M.
02/06/2021 12:00:00 SA
Wow!!! Great guys to work with. Very professional and knowledgeable. Efficient. Best of all price was very reasonable for installing a new 75 gallon water heater. I will use them again for any work in my house in the future.
R B.
R B.
9/20/2016
Ely at Castillo Works has been a pleasure to work with. My partner and I just purchased a townhome in Serra Mesa, and were looking to install a ductless mini-split. I purchased the mini-split directly from a distributor. Ely sent his handy HVAC tech, Bobby out to provide us with a quote, which was beyond reasonable versus any other of the 4 quotes we had received from other companies located here in the San Diego Area.

Bobby completed the work, which we were very pleased with his hard work and knowledge, and installed the unit to our liking.

We are currently facing a slab leak, and Castillo Works has already provided a quote in a quick and timely manner. We will definitely be utilizing them to our current and future plumbing needs!

Thank you Ely, Bobby, and Alex!!
Carla V.
Carla V.
8/28/2022
I recently had a problem with back up which started in my front yard but impacted one of my bathrooms.   I called and Greg was the responding person.  He was very professional and was quickly able to assess the problem and offered a quick solution.   I'm glad he was the person able to help me.  It was taken care of and I if I encounter another plumbi issue I know who to contact again!  Thank you Greg!
christopher g.
christopher g.
10/03/2021 12:00:00 SA
Very honest and he will recommend the best possible solution. Very timely and provided a quality result. Highly recommended!!!
Matt B.
Matt B.
8/30/2018
I've been in my townhouse for approximately 10 months now and they have conducted a variety of repairs and upgrades including completely re-sealing toilet tanks, upgrading faucets, clearing kitchen sink drain and just recently replaced a water heater. Each and every time, they are incredibly responsive to getting the repairs done and pricing is always reasonable. If I could provide 6 stars on this rating, I would.
Jackie R.
Jackie R.
9/25/2018
Called Ely and he took care of me right away. One of my properties had a sink that was leaking and it was critical to get something like this fixed right away to avoid any major damage. He sent a tech that same day and it was fixed by that evening. I've used them in the past and it was a great experience. Have their number on my phone for any future need!
Rob G.
Rob G.
01/04/2017 12:00:00 SA
Great service! This is the second time we have used Castillo works, first was for a sprinkler leak we had and now we just had our washer valves replaced. Ely and his team came out, got the job done and even patched up the drywall for us afterwards. Couldn't recommend them more, they offer a solid warranty and that is something that shows they stand behind what they do. Trust the reviews, they are spot on! Highly recommended!
Divina D.
Divina D.
2/21/2020
Another company recommended my mother replace her insulation in the attic at a cost of thousands of dollars. We had our doubts about the recommendation, so we called Castillo Works for a second opinion. Ely came to the house and explained all the ways to make heating the house more efficient. He reviewed diagnostic tests to evaluate if it was the duct system versus the insulation. He also recommended what he would do in my mother's situation. He was very honest and spent over an hour talking with me. When we were done, I asked him what we owed him and he said nothing!  All this information, his time and a recommendation without a fee.  If anyone in business wants to know how to gain a customer for life, just follow Ely's example.
Cliffton F.
Cliffton F.
7/31/2023
Greg did an amazing job. In the early am i noticed a leak from my water heater. I called Castillo Plumbing right when they opened at 0700 and Mike answered right away and came over to eval. They quickly they drained and replaced my water heater. Very professional and courteous. Both great communicators. I will use again in the future for any plumbing needs.

Greg also came back and patched up the pedestal where the water heater was on in a timely manner
Mary S.
Mary S.
3/18/2013
Had leaking pipe under the sink,  what a mess, water filter
had given out after 35 years of use. My son called them and they were out to our  home in less than hour In and in no time, did a great job. Would not hesitate to call on them next time or recommend them to my friends.
Annette C.
Annette C.
01/10/2017 12:00:00 SA
Great service, Ely and Art fixed our water heater. Very professional and easy to talked to. Definitely hire them again.
Veronica M.
Veronica M.
9/23/2019
We had an issue with our upstairs AC and Ely and his team came over the same day I called and diagnosed what they believed to be the issue. Initially, they believed replacing some parts would fix the issue but, unfortunately for us, the issue was more severe and we had to replace our whole unit. Ely was fair and didn't charge us for previous work done. He gave us a fair price for the unit & installation.  Art, our installer, was through, polite and professional. We are extremely happy having cool air again and would highly recommend Castillo Works for your service needs.
Margaret F.
Margaret F.
12/13/2018
This is the third time we've used Castillo Works Plumbing.  The service is outstanding! If that wasn't enough, the price is right too.  Ely provides exceptional service at a great price without sacrificing quality!  Well done Castillo Works, you're our go to plumber!
Brad W.
Brad W.
07/09/2023 12:00:00 SA
Responsive and professional with a competitive price. Ely was available on a Saturday to replace our hot water heater when we had out of town guests.  Replaced worn out parts and brought everything up to code. Thank you!
Michael L.
Michael L.
2/29/2020
Discovering your water heater having water leaking water early in the morning is not a way to start your day.

I talked to Ely over the phone and he was very knowledgeable and he was available immediately.

When I met with Ely he didn't try to sell a more expensive water heater or even a tankless system. We talked a lot about the pros and cons of a tankless system and eventually I went with a traditional water heater.

Great service, very patient in explaining everything to me.
Susan C.
Susan C.
06/04/2017 12:00:00 SA
Very prompt with courteous service. Unfortunately the person they sent over seemed over his head and inexperienced. He took care of 2 toilets and fixed them. however he was on the phone with someone who was providing step by step instructions and this took 3 hours. While he did a good job, I was hoping they would provide and overall diagnostic on all the plumbing as I still suspect a water leak somewhere. He seemed pretty  overwhelmed with the first 2 tasks that I skipped it. I'm still going to have to call someone else to take care of the rest :(
Caroline G.
Caroline G.
4/21/2018
Water heater was leaking and nearing 10 years old so we decided it needed replacing. Requested a quote and got a call within minutes. We picked up the water heater and they were here by the afternoon to replace it. Everything went smoothly and they were done in an hour!
Hannah U.
Hannah U.
4/25/2020
They were able to come out same-day to replace a leaking hot water hose on our water heater. They wore a face covering just like is currently required and were fast and professional. We paid $120 by check and got an invoice and a 4-year parts and labor warranty. A+ service!
Cheryl W.
Cheryl W.
4/21/2019
I called Castillo Plumbing three years ago to fix my air conditioner that stopped working and they have been my go to ever since. They have fixed my air conditioner, heater, toilets, kitchen sink and dishwasher over the past couple of years. They are honest, reliable and family run. If you are having issues with your plumbing or HVAC definitely give them a call!
Aaron K.
Aaron K.
9/26/2020
Ely sent his brother Ronnie to install grab bars for my handicapped wife. Excellent service. Very considerate.
ROWENA D.
ROWENA D.
9/24/2017
Knowledgeable. Sincere. Upfront. Honest. Responsive. Dealing with Ely was like working with family, it doesn't get any better than knowing you're being taken care of by someone you can trust.

Had issues with our 13 year old water heater. The pilot light was no longer staying on. While other companies would have quickly quoted an entire replacement of 1300.00+, Ely immediately recognized the issue as a simple burner replacement, which is 1/5 of what it would have cost to replace a tank that still has some use in it.

Ely was quick to respond. He was available on a Sunday. He arrived when he said he would. He came prepared with all tools and materials. He was quick and informative about everything he was doing and very professional.

We will certainly be keeping his information and happy to refer Ely and his company to family, friends and others!

Thank you again, Ely! The del Mar family!
Edwin P.
Edwin P.
09/08/2017 12:00:00 SA
A friend recommended Castillo because of his experience of their great work and prices. I couldn't agree more. Mr. Castillo contacted me within minutes. He gave me a time to stop by and quoted me a good price. His work is exceptional.
Jen R.
Jen R.
10/18/2018
After a quick search through Yelp this morning, I found Castillo Works Plumbing and contacted them in an effort to resolve my water heater issue as I found out the night before, I wasn't getting any hot water. I've had this issue before a few years back with the burner going out, however it was easily resolved with a few resets that time. This time around was different. When troubleshooting and doing multiple resets with a result of 7 flashing lights each time, the water heater detected a faulty valve which I knew wasn't something I could easily fix on my own; therefore professional assistance was definitely needed to get the job done accordingly.

Thanks to Ely, he gave his recommendations over the phone after explaining to him the issue. In addition, it didn't take him very long to get to my house after contacting him for assistance. Upon meeting, Ely was very approachable, communicative, friendly and knowledgeable. He did a thorough assessment and diagnosis of a faulty valve board and burner which he removed and replaced. The job was done within the same amount of time it took him to get to my house (20-30 mins) and just like that, I was getting hot water again, but with the quickness! It used to take a few seconds longer to get hot water, but this time around, on a low setting, hot water pours out instantly. Along with the service for the water heater is a 1 year warranty.

Overall, I was satisfied with Ely's service and happy to have my hot water running again. Thanks Ely! Yay, no more cold showers! Haha... Gotta love homeowner responsibilities, lol.
Gladys H.
Gladys H.
08/09/2017 12:00:00 SA
If I could give them 10 stars, I would! I called Castillo works plumbing for a leak under my sink. I called around 5 o'clock and they told me they could come as early as 11 the next morning. I told them I really wanted to take care of it right away and if they could take care of it the same night. They said they would call me back. Now usually when I have heard, we will have a technician call you back that usually means tomorrow. Well needless to say, Alex called me back within 10 minutes and then 10 minutes after that he was at my home inspecting the leak. Alex and his partner found the problem right away (the whole faucet needed replacement) I asked if he could fix it the same night and to my surprise Alex went straight to Home Depot, got me a new faucet while his partner disassembled it. They were done with replacing it in less than hour and I was one happy camper! FYI CASH or CHECKS only!!
Rudy R.
Rudy R.
11/21/2022
Working with Art was easy, helped us understand the plumbing project and available options.
Britney H.
Britney H.
2/22/2021
Highly recommended. Called and got a quote which was  about what I expected the work to cost. I was even able to get the work done same day. Ely came out early and was efficient. What made this experience amazing and a testament to a good honest business is Ely showed me a plumbing code issue that my builders failed to do which could cause my home to flood. He didn't have to tell me but he did and for that I am extremely thankful. Veteran owned and I will be a returning customer.
Larry H.
Larry H.
12/01/2021 12:00:00 SA
Just had Castillo install a tankless water heater. Less than 24 hours from phone call to finished installation and at half the price of the first estimate I got.  Very good experience!
Asante T.
Asante T.
6/30/2018
Quick response: Called Friday evening, they came on Saturday morning and completed the job. Art was very professional. Slight confusion about redemption of the Yelp voucher deal, but ultimately resolved.
A T.
A T.
08/11/2022 12:00:00 SA
Had multiple estimates for new installation of a tankless water heater. Castillo Works Plumbing is by far the most efficient, attentive to customer needs, and their quality of work is by far superb to all others! Highly recommend Castillo Works Plumbing (Mike/Art/Tony) !
Cynthia R.
Cynthia R.
12/20/2021
We needed work on our tankless water heater and reached out to Castillo Works, they first told us they would be here by noon and they never showed up till 3:45p. When he got here he explained the two repairs that can be done, we decided to go w replacing the unit for a new one at $2,000. He tells us he may be able to do it the next day or day after so we agreed. Next day we reach out for any follow up and do not hear back till hours later when he calls and says that the heater we need is nowhere in all of San Diego and the price jumped to $3,000. We ended up calling the Water Heater company and it turned out we were still under warranty so we got the parts shipped.

We still wanted to continue business w them and reached out once we got the parts, he tells us he wants to pick them up so he can have it ready and install the next day so we agree. He never shows up or let's us know he's not coming, we've send multiple messages and no replies. Im so glad he never picked up the parts, he has ghosted us completely.

If they don't want to do the job that's fine but don't leave customers in limbo and have the decency to reply to our messages.
Mario D.
Mario D.
11/29/2020
DO NOT USE THIS BAD COMPANY! I called Castillo Plumbing because I had issues with my water heater. Ely, the representative seamed to be willing to help with my situation. He came to my home to get the work started. He needed to call the manufacturer to get a code so I kindly asked him if it would help if I gave him a case number that the manufacturer had already given me. Instantly, Ely the rep. from Castillo Plumbing, went crazy as if I had insulted his intellect or something!!! He went off on me telling me that he had not asked me any questions and to remain quiet. But the way he said it was very rude and angry!! Then my son asked in a nice manner if we could open a faucet inside the house while he was replacing the heater? And again Ely went nuts!! I believe that as a paying customer one is allowed to make questions pertaining to the job. We were not trying to tell him how to do his job or anything like that. We just wanted to help but he felt aggravated and became the nastiest person possible. I would never, EVER!! recommend Castillo Plumbing to anyone in the world! Specially not this Ely guy! He is very rude and disrespectful. So many options out there, he should realize that the number one factor to get recommendations is by offering good customer service and being nice to your customers. And just as I told him, if he is having a bad day, he should stay home and not take it out on his customers.
Tony F.
Tony F.
01/05/2017 12:00:00 SA
I am a licensed Realtor and called Ely on a holiday weekend. He called me back the same day. I needed a furnace repair for one of my escrows asap. He came out he next day. Diagnosed the problem and repaired all in the same day.He also cooperated with the me to place his bill in escrow for payment when it closes. As a professional Realtor I deal with a lot of different vendors. I would highly recommend Ely he was prompt and professional.
Claude D.
Claude D.
04/06/2023 12:00:00 SA
Taking a shower and of course the  Moen shower handle comes off in my hand. Well as in all things, stuff breaks in our 30 year old Home.  This occurred at 4:30 PM on 4/5/23. I found the phone number for reliable Castillo Plumbing and sent Ely a text; he responded in 15 minutes and his very polite and clean workers came over early the next morning and installed a new Moen Shower control. (see pics) This job involved installation, welding, etc (see Pic's) They were done in under 2.5 hours.  In a world of mediocrity these guys do excellent work.They are clean, respectful and polite.
Roberto A.
Roberto A.
11/02/2019 12:00:00 SA
Castillo Works came up a couple years back when I wanted to install a tankless water heater for my home. They came by and did their thing, and we have been enjoying the tankless since. Fast forward almost 2yrs and I'm having problems w my shower going cold after 2 minutes. I call Ely and he comes by and diagnosed and corrected the problem within minutes on a Saturday! He did inform me that I need to run an additional gas line to prevent the issue from recurring, but it is refreshing to know that he was willing to talk to me about the issue and how to address it properly without having to spend a dime for his valuable time. It's nice to know they stand behind their work, thanks!
Curtis W.
Curtis W.
4/22/2019
Great service! Ely was very accommodating and came out as soon as he could the same day to replace leaky water pressure regulator. His prices are competitive and come with a great workmanship warranty. I will definitely call him again for future plumbing needs.
Ian D.
Ian D.
4/15/2021
I called about 6 plumbers because I needed a gas control value installed in a hot water heater as soon as possible.  Castillo was the only plumbing company that could be there same day. Ely sent the estimate via text, and was on site within a few hours. The work was detailed with clear explanations and images. For me, these guys were straight forward, no ambiguity on price, good communication and good work. I will definitely use them again.
Candice L.
Candice L.
08/11/2020 12:00:00 SA
Great communication! They showed up on time with a mask and did a full assessment of my gas line problem.  They were polite and gave me all my options.  He was VERY knowledgeable about everything (even outside of plumbing) and their 5 stars shine for a good reason.  I hired them for my job and I'm sure they'll exceed all expectations.  Thanks for being reasonably priced and I can't wait to see the outcome of the project!

Update post- project:  Project turned out great! Communication throughout was excellent and all of my annoying questions were answered.  They ended up being able to reroute my entire gas line around my house with all new piping (as requested), as well as add a water spicket out front, and change the garage disposal tube which was too long.  The owner, Eli, is also super knowledgeable about all things home (not just plumbing).  As a new hone owner, he gave me some other great pointers, including somethings to make my home more safe and some things to look out for.  

All of the employees who came to work at my home were respectful, Covid safe, and did excellent work!  They had to open up my wall and go through my cabinets and their repair work was top notch.  I'll definitely be hiring them again! Thanks guys!
J S M.
J S M.
5/17/2018
We got an urgent issue as our water heater finally gave up. I called and spoke with Ely. As promised, he came earlier than expected.  Ely did a quick assessment and would need to be replaced.  
Ely and Art are very professional, friendly and knowledgeable!  
Water heater works flawlessly!! Thank you! =)
Top quality service, and would recommend their service to anyone.
Allen B.
Allen B.
12/18/2015
Eli went to my home earlier than expected and repaired my home heating issue for a great rate! He gave me some great info. and was professional. Thanks! Highly recommend.
Madelyn R.
Madelyn R.
10/09/2021 12:00:00 SA
Art went through the extra mile making sure the water heather installation passes the city inspection providing all the requirements.
Jeremy C.
Jeremy C.
1/24/2023
Our water heater went out. I just enjoyed the process working with ELY and Art. They were both responsive and honest about their assessment and recommendations. They gave me options. Ultimately we had to replace it and the following day they came in and replaced the water heater. I just appreciate their service. They deserve to be recognized because of the experience and their professionalism. I preferred them over others because of their reviews and I can verify their service is awesome!
Lisa F.
Lisa F.
03/11/2023 12:00:00 SA
We called Castillo Works Plumbing with two separate issues--a  clogged overflow drain that needed to be snaked and a HVAC unit that wasn't heating properly anymore. Both issues were quickly and professionally handled, we were given a great price, and advice for how to get the best  life out of our repairs going forward. We're happy to say we have moving water in our drain and heat coming from our heating unit! Thank you!
Faye T.
Faye T.
8/25/2018
Very efficient and knowledgeable. Very helpful. They are professional and has ready answer to all your concerns. They were able to resolve our issues right away. We are very satisfied clients and will keep on using them for our air conditioning and plumbing needs. We'll definitely refer them always to our friends. More power to them.
Maryann m.
Maryann m.
06/01/2014 12:00:00 SA
I had booked an appointment for a video plumbing inspection for a potential house buy with ely. Alex, Octavio, and gustavo showed and were so helpful informative and professional. Their estimates were priced well. I felt comfortable with them and will be using their services in the future. Choose them for your plumbing needs you know you'll be in good hands!
Allan H.
Allan H.
3/14/2018
Excellent communication, fair pricing, above and beyond attitude. Highly recommend Ely and his staff. They truly care about the customer. I've used their services twice and will continue to call on them when needed.
Danielle Bradshaw ..
Danielle Bradshaw ..
2/23/2021
I got my water heater replaced and I'm so glad I chose this business. They were able to replace my water heater the next day, price was affordable, and everyone who showed up wore masks and cleaned up after it was complete. Art even came back to check the water heater when I had a concern and made sure everything was working correctly. I will definitely continue to use their services for future projects.
Me T.
Me T.
02/07/2021 12:00:00 SA
Art was fast, professional and wearing his mask throughout the appointment. Art explained what he was doing and appreciate his honesty and stellar service.

Will call Castillo Works in the future to upgrade and install soft water system. Thank you Art and Castillo Works! Highly recommended!!!
Estela T.
Estela T.
1/21/2010
Thank you so much for the wonderful service you provided. Your company took care of my problem quickly and I appreciate the fact on
how honest you were in regards to pricing and the service that was provided.

Thought it was great how you provided me a quick quote just by me emailing you my plumbing problem and a photo. I didn't feel obligated that you would have to come to my home to make an estimate.

I have worked as a Customer Service Manager for over 25+ years and know that your responsiveness and professionalism was over and
above standard.

I will reccommend you to my family/friends and please know you can always use me as a reference.
Dragonflowerdiva H.
Dragonflowerdiva H.
03/10/2012 12:00:00 SA
We had a major problem with our sewer main line. Eli and his team proved to be fast, honest, efficient, honest, affordable, honest, and provided high quality work! Did I mention honest? We were stunned. Several times Eli went above and beyond what was expected making sure everything was done right. He didn't leave a huge mess behind and even made minor adjustments that made things so much better.  Even after the work was done he made sure we were satisfied and that all our agreements had been met. Eli is now our official plumber and will be recommended to everyone we know!
Karl C.
Karl C.
1/16/2022
After having used Castillo Works to install a new water heater, I had some plumbing issues that I called them for. Luckily, after talking with Mike, he worked through the issue and we figured out it was an error on my part (pay attention when you DIY!) Mike was able to help me diagnose the issue over the phone, and was very generous with his time. As always, I'm happy to recommend Castillo Works for any plumbing issue that comes up and they're my first call if we need anything else!
Larry W.
Larry W.
08/02/2020 12:00:00 SA
Had a Kitchen faucet leak. Came to repair within 2 hours. Respectful of Covid, and wore a mask during repairs. Gave extra 1 year warranty for a positive yelp review.
D H.
D H.
2/24/2016
I've used Ely twice on one of my rental properties. He's great. He arrives on time and is extremely honest and does a great job. It's great that I can find a business that I trust to use down in the San Diego area and not have to drive down from Los Angeles to check on the work. His prices are also extremely reasonable and he uses Square for credit card processing so it's super simple to pay and you get a receipt right to your email. Which is great for tax purposes. Obviously, I'm going to use him whenever I need plumbing maintenance done on any of my properties down in the San Diego area.
Rachelle R.
Rachelle R.
05/03/2015 12:00:00 SA
We've used their service twice already and both times were impressed with the professionalism they exhibit. Got the job done!
Tarsha R.
Tarsha R.
6/15/2019
Thank you Castillo Works Plumbing! They were fast at getting back to me and gave my husband and I good advice. I highly recommend them.
Diane J.
Diane J.
5/18/2020
Water heater stopped working and need to replace burner. Ely Offered detailed explanation with timely response.
Thanks
Glenn B.
Glenn B.
4/23/2020
Ely came through again and this time it was the house water pressure regulator was leaking. He was able to fix it by the end of the day and my wife is happy not to see that leak we had there for a couple of months. Thanks Castillo Works Plumbing !!   -Glenn B.
Edmond K.
Edmond K.
10/03/2021 12:00:00 SA
Our garbage disposal leak late Saturday night. I made the call to Castillo Works Plumbing Sunday at 1:00 PM and someone answered. I got the quote and was able to schedule same day service. After a couple of hours, the job is completed and we can now use our kitchen sink. Technician arrive on the scheduled time, very courteous, tested the unit for leaks after install and left the area clean. Great job and pleasant experience!
- Ed K Otay Ranch, Chula Vista 10/2/21
Alaina P.
Alaina P.
10/19/2013
We were having a problem with our toilet as it would refuse to flush and it would also overflow. I called Castillo plumbing and he was able to come out to check the toilet. He snaked it, and told us out toilet was old. Rather than fix the problem he kept saying our toilet was old.

After snaking the toilet it seemed fine but the next day (which is today) the toilet started acting up again. Which irritated me because we paid $75 and he was here less than 10 minutes.

I will be calling tomorrow to see if he will come back free of charge since what he did the first time really did not work. The only reason why I gave 3 stars is because he was very professional and was able to show up with such short notice.

Customer service is excellent Castillo plumbing called me and said they will reimburse me for the $75 and apply it to a new toilet installation fee and waive the fee to take the old toilet. Highly recommend this place if you're not happy they won't stop until you are.
Katy L.
Katy L.
6/26/2013
Looked on YELP to find a great plumbing service and came across Castillo Works Plumbing.  We were happy with the outcome!  Eli was very thorough and followed through with his work in a timely manner.  He was extremely polite and got the job done without any issues...which is hard to say for most companies these days!  We will recommend this company to all friends who may find themselves having plumbing issues.
Melissa C.
Melissa C.
7/18/2019
Castillo is amazing! Repair guys are the sweetest! Had a hot water heater replaced and they worked so well with my crazy busy schedule, even showed up early. A few weeks later had a leak from AC in ceiling and they came out again same day and you guessed it, showed a lil early...love it when repair folks are on time! I was supper apprehensive to use a smaller company but have been happy thus far. I recommend them for future repairs.
Shih-Jen H.
Shih-Jen H.
11/14/2018
Had a pipe leak under my kitchen sink and texted Ely to ask about it.  He replied within 2 hours and answered my various questions.  Scheduled for Alex to come over a week later (it wasn't an emergency so no big deal) and he did a fine job replacing the pipes.  We also wanted to install a temperature safety valve for our baby room shower, and it turns out we already had such a valve so Alex just adjusted it to a safe level.

Castillo is not the cheapest plumber but I trust their prompt professional service, and their work is good.  I am very happy to pay for this level of competence and honesty (Alex could have just installed a new one without telling us we had one already).  Will count on them again in the future!
Lai M.
Lai M.
01/12/2015 12:00:00 SA
Ely and Ortiz were very professional over the phone. They help me troubleshoot the water heater over the phone. They were very patient and understanding, the water heater was about 10 years old usually this is the life expectancy of a water heater. They were able to get the same brand that I like in the next day. They were very professional in their work and they do what a good honest plumber does! Warranty his parts and labors! If you want a honest and kowldgeable crew to get the job done. Do yourself a favor and hire these guys!
Dianne O.
Dianne O.
10/14/2019
Yesterday I woke up to a leak in my garage from my water heater. I called Castillo plumbing at 0830 am and they were at my home within the hour assessed the problem and gave us a fair and reasonable total costs. They returned shortly after (around 12) to replace my water heater which took about 2-3 hours. Castillo plumbing handled this situation without stress to us as homeowners and very efficiently. This is my second time to work with Castillo Works Plumbing. Every time I have worked with them they have been prompt, respectful, fast, and very easy to work/correspond with. I will definitely work with them again for any needs in the future. I highly recommend this group.
Beda S.
Beda S.
4/18/2020
I am a returning customer.  My water heater gave up and needs immediate replacement on a Sunday. Eli came in within 30 minutes, he inspected the water heater, he gave me options for repairs or replacement.   I choose to replace the unit to save time and money.  Eli and his crew removed and installed a new unit the same day. Eli a Navy veteran did quality work. I am a satisfied customer.
Paul L.
Paul L.
6/21/2020
Had to switch out our tankless water heater. Ely came out and took care of it. Really good work and detailed exactly what needed to be done. Definitely recommending him to others!
Gabe R.
Gabe R.
03/01/2016 12:00:00 SA
Our hot water heater broke so I called this guys for a quote. They gave me a very reasonable price and came in early morning the following day for service. They did a clean install on the water heater and added an expansion tank free of charge. Very happy with their service.
Ronald P.
Ronald P.
09/11/2019 12:00:00 SA
Ely and his team has helped me through a couple water heater issues in my home. My first encounter with them was 5 years ago when I needed to have my home's original water heater replaced. They were able to take care of that in no time.

Fast-forward 5 years and I discover that my water heater tank had burst due to a faulty water pressure regulator. Ely was able to act quickly and get my water heater replaced under warranty. He also replaced my water pressure regulator with a new unit the same day. Then he began working on completing the work to rebuild the walls in my home surrounding the water heater. All this while working within my home insurance budget and within the timeframe I had requested.

I am very happy with the work that's been done and the service I received. I will be hiring Castillo Works Plumbing for future jobs.
F. E.
F. E.
06/04/2011 12:00:00 SA
I called Ely on a Saturday afternoon because my tenants informed me of a leak in the garage ceiling. I needed someone quick.

Ely was working on another job but agreed to come over right after. He showed up quickly and was very friendly, courteous and professional.

He was able to find the cause of the leak and gave me a reasonable estimate. I am very satisfied and will continue to use Castillo Plumbing Works for any future plumbing needs.
Mia R.
Mia R.
8/17/2023
Castillo Works Plumbing has saved me not once but twice. They are an exceptional company to work with. Quick & reliable! I cannot say enough good things about Ely and his business. Quality work and nice people!
Amanda R.
Amanda R.
1/13/2012
So my dishwasher wasn't draining properly and GE said it was a plumbing problem.  I checked out yelp for plumbers in my area and immediately noticed that Castillo Works Plumbing had the best reviews.  Unfortunately, Ely was unable to come out for a couple of days but I was sold because of the reviews.  Although he was running a bit late, he was super apologetic and even gave me a discount because he was late.  They worked fast and didn't try to swindle me.  He explained why he had to replace the air gap and what I could do to prevent having issues with my dishwasher/drain.  You get a warranty for the work so that's a huge relief.  Also, if the work they did wouldn't have solved the issue, they wouldn't have charged me for the service.  They made the wife of a deployed sailor thankful for honest plumbers!  Highly recommend them and will definitely call them for any future issues.
Brian K.
Brian K.
01/09/2022 12:00:00 SA
They did good work on a challenging job. Timely and efficient. Happy to give a deserved good review to this family business. I recommend them!
R N.
R N.
08/07/2023 12:00:00 SA
They Are Prompt & Professional
Had a Emergency Leak in Ceiling
Bathroom They Came & Solved The Issue... They Are Going to Fix The Drywall Damage & Dry Out The Area So That There is No Mold From Water Leak... Also Had New Spigots Installed On Out Side Because They Were Old and Leaking... I Like That They Are Straight Shooters When Quoting Prices For Job at Hand... Reasonably Negotiable Prices Good Job Castillo Works Plumbing
Ka'eo G.
Ka'eo G.
1/26/2017
Had a problem at 7pm.  Sent out Yelp! Quote requests.  Ely responded right away with the information I asked for.  Alex showed up and had the issue fixed by 8pm.  

Great prices even though it was after hours.  I HIGHLY RECOMMEND CASTILLO WORKS PLUMBING.
Patty S.
Patty S.
8/24/2021
Used them to repair our A/C. We had used them years before for our downstairs unit and had a great experience, this time was the opposite. They said they could be there same day so I cancelled another company. They showed up after 5 just to say they would have to come back the next day. Next day showed up 2 hours after agreed time, fixed a leak, by the next morning wasn't working again. Each time they came, they showed up hours later than they had said. Ended up getting what I thought was a new unit which turns out to only be part of a unit. Felt very misled about that. Very nice people but was a bit frustrated
Hannah Z.
Hannah Z.
1/25/2012
Prompt and efficient service!

I got a call from my landlord that my water heater was leaking into my neighbor's wall.  I rushed home to meet Ely who she had contacted.  My landlord told me that he would be there in an hour, and he actually was there within 30 minutes.

Ely and another person whose name was Jack inspected and diagnosed the problem right away.  The water heater was in need of replacing, it was leaking and clogged with the mineral deposits.  It hadn't been replaced since the house was constructed perhaps 15 years ago.

Jack dismantled the current unit while Ely went to obtain a new one after seeing what size it was.  

Ely promptly returned, installed and they were both done in a little over an hour.  

Everything was fixed, clean, and tidy.  And they were both extremely polite... down to earth a pleasure to work with.
Eric F.
Eric F.
08/12/2023 12:00:00 SA
I have used these guys for years to install anything from garbage disposals to dishwashers to hose valves.  They always provide a quick and affordable response when quoting the work, and are often available the day of, especially important for leaks.i have them on speed dial as my 20 year old is starting to show its age! Thanks to Greg for the last 2 repairs!
Maria D.
Maria D.
8/31/2023
We had a leak in our  tankless water heater and they were quick to respond. It took a while for ours to get replaced due to issues with our outside home warranty. We had our new unit in less than 24 hours though from the time that they got the approval from the manufacturer to start the process of replacing it. Art was really helpful as he answered my calls even during after hours. We also worked with Greg and Ely who were both nothing but amazing. I highly recommend this plumbing company! Thank you so much again!
Robert Q.
Robert Q.
4/22/2018
Great service through and through. I called on a Sat after we discovered a gas leak and SDG&E shut the main off. Castillo sent out Jose on a SATURDAY, same day, no extra charge. Jose called and gave a one hour window, then he called and said he could make it even earlier, perfect!
Jose did a very thorough assessment, crawling into the crawl space, etc. He pumped air into the pipes and sprayed soapy water to find the areas that were leaking, he then video taped the leaks to show us. We ok'd the repairs which he said he could do the next day, SUNDAY. The repairs were quoted to take a day or two but he actually finished the same day, and a little early at that. He also replaced some valves and pipe that were not in the original estimate but didn't charge us. Finally, we had to have a city inspector come out and approve the repairs, Jose asked to informed of the time of the inspection so he could be there in case there were questions, no additional charge. The inspector was pleased Jose was there as Jose could show him exactly what he did. Btw, Jose showed up about 30 min b4 the inspection.
Overall, these guys were exceptional from start finish and I wouldn't hesitate to recommend them.
Donna D.
Donna D.
04/10/2017 12:00:00 SA
Our double sink in the kitchen backed up, and nothing we tried (Including snaking it) fixed it. We submitted a quote request to 6 local plumbing companies, through Yelp. Alex at Castillo was the only one who called us. The others messaged back, asking me to call them. No quote offered. So we went with Castillo, and Alex. Him and his partner showed up on time, figured out the problem, went to work, and 45 minutes later both sides were draining perfectly. Both guys were professional, friendly, and Alex explained the problem, and what it would take to fix it. He also gave me a price, up front. And that is exactly what it cost when they were finished. No surprise fees or add ons. They even cleaned up after themselves, and left very little mess behind. We will definitely be using them again if we ever have another problem.
Jon B.
Jon B.
5/19/2021
I had a water leak over the weekend and Castillo Works Plumbing responded immediately. What I thought was a leak from my water heater, was actually a pipe leak -Which Brian identified and repaired the same day. EXCELLENT and HONEST service and communication before, during and after the repair visit...I HIGHLY recommend Castillo Works Plumbing!!! A+++
Gemma M.
Gemma M.
12/21/2014
Excellent service!
I called this company on Thursday and they came out on Friday and fixed the problem, completing it the same day.  Their quote was $1300 less than my first quote from another plumber for the issue, a tree root into the main sewer line. Alex and Ortiz were extremely friendly. And Eli worked with my payment plan.  I am extremely pleased and will definitely use them in the future if I have any other plumbing issues.

I highly recommend this company.
April C.
April C.
03/07/2019 12:00:00 SA
Couldn't be happier. I don't tend to write reviews, but I had to in this case. We recently moved out of state and left our home for sale. During escrow we had a crazy water damage claim. Not only were Castillo Works super quick and accommodating, they also addressed some of the the repair requests for the buyers which also saved us a huge headache. We were completely impressed. I believe they conduct their business in an honorable and professional manner. The owner and the plumber handling our job both were great. They were clearly men of integrity, were always reachable and charged us for exactly the work we needed to have done. In fact, they charged a very reasonable amount, and considering we are in another state, we were vulnerable to whatever a plumber told us. Seriously, stop reading reviews right now. Call Castillo Works if you need a plumber.
Daniel E.
Daniel E.
12/29/2019
I've used Castillo for several jobs now, large and small, and I refer them to all my friends and family.  They are always the lowest quote I get and the work is outstanding.  The staff is super friendly and professional.  I had all the cast iron drain lines replaced under my 1943 house and they even came out right away and repaired a pinhole leak in a copper supply line.  Service above and beyond!
Troy R.
Troy R.
02/03/2014 12:00:00 SA
TOP-NOTCH!  on the spot plumbing and courteous!  They answered my questions, made recommendations to do the job right and save money!  Thank you guys!  This is how business is conducted, save the customer money, be courteous and attentive!  THANK YOU GUYS!  Will definitely be the first call for all my plumbing needs!
Gigi K.
Gigi K.
4/17/2021
My water heater broke down on Easter Sunday. I was very worried that no one will be available to repair. I got lucky that this company helped me right away. Ely is very prompt and professional. He came on time and followed covid safety protocol. Ely gave me a quote through phone then after we talked about prices (which is reasonable) he came back and gave me information between replacing my current water heater or changing it to a tankless heater which helped me decide to what I want. It was already late afternoon and he said he cannot do the tankless heater because it needs to be ordered, they don't store the equipment in their shop because once they buy it and store it the warranty starts when the equipment is bought (some companies does that) so you thought you still have a two year warranty when in fact you only have 6-1year left. I need my water heater fixed that day. THE RECEIPT STATES that if I decide to CONVERT it to tankless heater within 2 months the price I paid NOW will be added to the payment on the conversion. Which is great! It's like you're paying in installment. IT'S NOT HEAVY ON MY POCKET!
I asked to customize my drip pan by putting additional pipe that will keep the water directly to drip on the floor in case it leak again (photos attached) $95 additional charge with labor.
I also opt to have an expansion tank to help control the pressure build up on my tank ($250 with labor, photos attached. They also replaced my old water pressure regulator ($425 with labor).
Art came to do the everything and he is GREAT! He is very good at what he does, very polite and professional. I can tell that he is a hard worker. He showed me the invoice and it looked like Ely gave me a small discount (very nice!) Art mentioned a few good things about his boss. No wonder his workers respects him and works at their best and gives THE BEST SERVICE!
When Management and workers has a very good relationship and respects each other, it shows on how they work! I WILL HIGHLY RECOMMEND THIS COMPANY! GOOD LUCK TO ELY AND HIS WORKERS!
Ivan C.
Ivan C.
9/28/2022
A hose connected to our water heater all of sudden starts spraying water all of a sudden.  We called Castillo Works Plumbing asap.  Greg came out in about 15 -30 minutes and did a great job with the repair.  Greg also made some recommendations and told me of a couple possible issues that I should fix.  However, no pressure to purchase a service or repair was made..  Highly recommend Castillo plumbing and Greg to anyone in the South San Diego and neighboring cities.
Dana P.
Dana P.
04/12/2018 12:00:00 SA
So impressed and grateful to Castillo Works plumbing! Eli was quick to respond to my call and then to answer all of my questions. He was at my house with parts to repair my leaking pipes and install a new water pressure regulator at the exact time he said he would arrive. He was professional, kind and courteous and again patiently answered all of my questions and explained everything he was doing. He even cleaned up the area so it was cleaner than when he arrived. So impressed with Eli and I highly recommend Castillo Works Plumbing!!!
Airika D.
Airika D.
4/14/2017
What a great company to work with! They came out after I called about my broke water heater and fixed it that day. The workers were very friendly and I recommend this company to anyone needing their services!
Rona S.
Rona S.
5/26/2023
Our kitchen sink got clogged, when I called them in the morning, they arrived within an hour or two. Greg was very thorough and explained what's going on, and what needs to be done. He was able to unclog the sink and replace the faucet in no time! I will recommend Castillo Works Plumbing for any plumbing issues.
Carjie D.
Carjie D.
05/10/2020 12:00:00 SA
My parents had a problem with a leaky faucet and a drain that wasn't draining in their kitchen. I let Castillo Works Plumbing know of the situation and they were on it! They replaced some piping in my own house and I was satisfied enough to have them work on my parent's home. It also helps that they (the particular staff that came over) were also bilingual (Tagalog) so that made my parents that more comfortable to have people in their home they can understand.
Aeri H.
Aeri H.
1/20/2012
Ely has the WOW factor. My husband and I have been overly impressed with his services. He is extremely knowledgeable and I got the impression he is there to really help out his customers the best he can, not get the most money out of you. He does not come off as salesman in anyway. I should also mention he drove 2 hours from Chula Vista to provide us service.

We have had a HORRIBLE experience with Maui Water Systems-- long story short, they took off with our $2700. Ely was able to step in at short notice and get a water softener plus reverse osmosis drinking water system installed at a reasonable price. He chose products that were good quality and easy to use with filters easy to replace so that we would not have issues in the future. He also took extra time to point out some major gas line issues that will occur and how to fix it so we can tell our landscaper to complete the work appropriately. (we were getting landscaping done at that time). We did not ask him for that service --he did that on his own. He cares!

Less than a week later, I got a follow up call to make sure we were satisfied with the products installed and what we should expect. I've never had a plumber provide such excellent customer service, have you?

Thank you Ely and team! :)
T. M.
T. M.
11/21/2021
Once again I have used the professional services of Castillo Works Plumbing Heating and Air. I am a multiple repeat client, and this time I needed to replace an older toilet with a brand new one I purchased at Lowes.  So yesterday Art (a technician who has performed previous work at my house) arrived with co-worker Greg. Both gentlemen were very amicable, respectful, and  highly efficient experts in their trade.
After having the toilet seat/bowl installed first by Greg, it was discovered by Art that the toilet tank itself had some some noticeable cracks and therefore was rendered useless.  Art offered to take me back to Lowes to get a replacement, but I offered to handle this myself, since I knew they had a busy schedule. Art said he could come back the next morning which he did, and he called me to let me know he was on the way.  Art easily installed the tank, finished off some caulking, and that was that!
The quoted price I originally got from Ely the owner was to my satisfaction, and my overall experience once again with this company was excellent. I will be using Castillo Works again very soon to have another toilet installed as well as having my drains cleaned out.  Castillo Works guarantees their work and takes pride in their work and staff.  I always refer my friends to Castillo Works for any plumbing, heating and air conditioning needs.
Allan D.
Allan D.
7/24/2019
Eli at Castillo Works Plumbing did an amazing and outstanding job with our mold remediation plan and replacement of our water heater. They performed a leak detection test and was able to identify the source of the problem. They put together a plan and they were able to complete the job with our satisfaction. We would definitely hire them for future plumbing needs.
Debra M.
Debra M.
11/12/2018 12:00:00 SA
Thanks to Castillo plumbing for your great service!  They serviced my water heater in 2017 then a few weeks back came out and replaced it the day after it began to leak!  Great, fast service at a very reasonable cost.  Thanks Castillo Plumbing!
Lin B.
Lin B.
6/21/2018
Thank Goodness the other three plumbing companies couldn't accommodate the work that I needed for a same day repair. I called and spoke with Ely. Told him what the issue was and he showed up within the hour! He really went above and beyond with our water heater repair and the fact that he knew exactly what he was doing was awesome. I definitely found my go-to Mr. Fix it plumber! Great price, honest work, and very knowledgeable!
Laura G.
Laura G.
09/07/2015 12:00:00 SA
Wonderful people to work with! They have come out and helped me with several plumbing issues now, and each time has been a great experience! They are efficient, reliable, and honest.
Lorraine W.
Lorraine W.
06/05/2019 12:00:00 SA
This is the second time using this company and working with Ely Castillo. Both times were emergency issues. Ely responded immediately. He comes accesses the problem, discusses the solution throughly and gives you the costs. He is very knowledgeable and knows about different manufacturers of products. His prices are reasonable, he goes and gets everything needed to complete the job, stays and completes the job however long it takes and cleans up everything nicely. We will gladly use him again when needed. He is also very nice!  Numerous of our neighbors have used him also and were also very pleased with him and his work. I would highly recommend him for plumbing services!
Debbie R.
Debbie R.
4/25/2014
Great job Alex! Thank you for coming out within an hour and clearing our drains. You had a busy schedule and found room to take care of us! Greatly appreciated! Fair price too!
Kristen S.
Kristen S.
2/17/2018
UPDATE:

10:44 AM:  Ely the owner texted. I think he actually tried to call a couple of times, but I missed it.

Ely obviously cares about what happens and had I not been able to find someone else to come out to fix the problem, his calm demeanor and desire to help would have been something that persuaded me to give them another chance.  

Maybe the I'm not supposed to be working today guy was already checked out mentally because... heck, he wasn't supposed to be working today.

Either way, I'd say if you decide to use Castillo and you experience something like I did, then get Ely on the phone.  Based on his texts, I think he would do whatever he can to get you taken care of.

++++++++++++++++++++++++++++++++++++++++++++++++

What a terrible experience.  

I RELY on Yelp a lot for recommendations from my fellow San Diegans and with perfect 5 star reviews, you'd think you found the winner, right?

Nope.

We scheduled with this company on Thursday to come out on Saturday.  On Friday I called to confirm and ask about pricing, as my 21 year old son actually called to set the appointment.  

They gave me pricing, I was happy with their quote.  Everything so far was going great.

About an hour after my confirmation call, they called my son and changed the time in which they could come, from 12-4, to 10:00 am.

Okay, not a big deal.

At 9:49 the doorbell rang.  Caleb opened the door.  The first thing the man said to my son was, I'm not supposed to be working today.

He had Caleb turn the water in the shower.  Looked into the hole in our ceiling, which had been cut out previously when I had noticed a circular water stain had appeared.

Came upstairs, turned the water from the shower spout to the bathtub only, stayed in there for about 1 minute, went back downstairs and told Caleb that he thinks it's something behind something, told him again he's not supposed to be working and asked how Monday would work, then left.

WTH?

I have a hole in my downstairs ceiling that is leaking when the shower is being used upstairs.  We made an appointment to get it fixed.  I didn't make an appointment to have someone come to our house, tell us he's not supposed to be working, TWICE, then leave all within 5 minutes.

I know it was 5 minutes because I called Castillo's phone at 9:56 am to ask WTH.  

I'd say use them at your own risk, could be that you are relying on them to fix something, you get up early on your day off, to be told that they aren't supposed to be working and leave you hanging.

Fortunately I was able to call another company. They'll be here in an hour to FIX the problem.
Russ R.
Russ R.
04/07/2013 12:00:00 SA
Our water heater went out and started leaking in the garage.  My Sister had used Ely for her water heater replacement and spoke highly of the service so we decided to go with her recommendation.  We're glad we did.  

Ely was on site within an hour of placing our call.   He started draining the unit while he went to purchase a new one and had the whole job done by that afternoon and we were back in business.  Great service.  Thanks so much Ely!
Traci W.
Traci W.
3/17/2018
My water heater went out Tuesday night. Found Castillo works plumbing on yelp,read some of his excellent reviews. Then decided to send a message to see about a quote. He responded within minutes asking me to send pictures  of my water heater to his cell and gave me a quote over the phone. He was out to my home early the next morning replacing my water heater without any troubles.  I have already recommended him to a friend, who's water heater coincidentally broke down today. I have also heard on the Nextdoor app that he has done amazing work for some neighbors in the area.
I will be contacting him again soon about some minor plumbing repairs i need in my bathroom. Thank you Ely for your fast and efficient work. I'm loving my new water heater
Sherry G.
Sherry G.
6/27/2021
Russ was professional reliable and completed the job in a timely matter.  We'd hire Russ again..
Sue P.
Sue P.
3/19/2015
Our water heater broke down after ten years and we did not know who to contact. After asking around, we settled on Ely Castillo, as he was recommended by our neighbor and offered us the best installation price. We purchased a water heater from Home Depot and Ely picked it up and installed it the next day in a timely manner (1-2 hours). His service was outstanding. He replaced all lines and connections to the water heater and cleaned up when finished. He was very professional and provided us excellent instruction and tips on how to best care for our new water heater. Castillo Works Plumbing will be our go to guy for any of our plumbing needs in the future. It is comforting to know that we can now call on someone we trust and have confidence that we will get the best service and the best price.  I would highly recommend using this company!
Lorena G.
Lorena G.
09/02/2017 12:00:00 SA
Our 14 year old water heater was leaking and we called Castillo Plumbing. Within 6 hours of calling, Eli had diagnosed the problem, removed the old water heater, had the new one delivered and installed it. Very professional and dependable. Highly recommended.
Boris P.
Boris P.
05/03/2023 12:00:00 SA
Super responsive, practical, quality work and amazing followup. Awesome!

Art came on a Sunday after being called that morning.  He expertly fixed a pinhole leak in an very awkward location that was hard to access and work around. However, he did an amazing job of fixing it and clearly communicated options with excellent follow up.
Leonard L.
Leonard L.
04/04/2023 12:00:00 SA
The only plumbing company who picked up their phones after hours!!! They literally saved the night.

Had a broken hose spigot and water was gushing everywhere. Arturo and Greg came fast to the rescue. They replaced the spigot within minutes and had water flowing back in the house like the salmon of Capistrano -- Amazing.

Having no water for the night would have been a nightmare, but these guys saved us.

Thank you Castillo Works Plumbing. Arturo and Greg, hey thank you guys for what you do. We will definitely give you guys business again anyway we can and recommend you to everyone we know in San Diego.
Raquel C.
Raquel C.
3/30/2020
Out bathtub and sink were clogged, one company had come in and gave us a $3200 quote because according to them it wasn't a clogged but something else was wrong with the plumbing.  Castillo Works Plumping came in and within 30 minutes both were working properly and the service charge was minimum.

Thank you!
Caroline S.
Caroline S.
2/13/2018
Responsive, quick - saved the day!

We called Castillo Works Plumbing on Sunday late afternoon after my husband backed up the kitchen sink brewing beer.  They picked up the call and sent a plumber within half an hour.  Jose showed up to save the day!  Fixed our problem in no time!  So happy that we called Castillo Works Plumbing.
And J.
And J.
1/23/2019
This is our third time using this company for plumbing issues we've had and we are very pleased with their services. Our kitchen sink was leaking as well as the faucet, and Ely came out the next morning after we called him and showed up early, which we appreciated. He fixed the faulty work a prior plumber had done, installed a new faucet, and advised on maintenance and warranty info. His prices are reasonable and he is friendly and professional. We will use his company again if we need plumbing work done.
Juan C.
Juan C.
02/12/2020 12:00:00 SA
Over the weekend both my kitchen sink and bathroom sink began to back up with brown water (gross) and of the 3 companies I called Castillo Works Plumbing was the only one that called back. They promptly dispatched Art and within minutes he showed up to my house. What we thought would be a quick fix, turned out to be a two day job. Throughout the whole process Art and his team were on-time, efficient and professional. If I ever need any plumbing services in the future, Castillo Works Plumbing is who I'll be calling.
Brian B.
Brian B.
5/25/2021
Ely and art at castillow works plumbing demonstrated professionalism and expertise in their work and honesty in their quote. Art was able to run a new gas line ran for a dryer hookup in a quick and timely manner. I will use castillo works for any new projects and emergency work in the future
Sheena D.
Sheena D.
08/05/2018 12:00:00 SA
Castillo's plumbing , the owner was very efficient with responding back and scheduling someone to come out and check my problem out. frank was the one who came out and he knew exactly what he needed to do and got the job done .
Jeremias M.
Jeremias M.
8/29/2017
Ely Castillo did a awesome job on my broken ac condenser. Same as new and the service call its fast. Same day service with excellence. Highly recommend. Thank you Castillo Works Plumbing!
Al A.
Al A.
05/09/2022 12:00:00 SA
I was able to contact Art on a Sunday. Texted him the pictures of the leak and he was able to get me a set of estimates. The leak was coming in from a pipe that's coming out of a concrete slab. I believe it was called a manifold. Art came by bright and early, Monday. He was able to diagnose that it was only the cap that was leaking. Tony was able to snake himself inside by using one of the HVAC vents. This was impressive! It saved me money since we didn't have to cut through drywall to get access to the leak. I totally lucked out that the leak was not underneath the concrete slab. Tony and Art you guys are awesome! You found yourself a loyal customer. Thank you!
Van N.
Van N.
2/18/2020
Art came and did a great job with a leaking hot and cold water corroded pipe. He was friendly and affordable and quick. He showed up within a few hours of calling.
Brian B.
Brian B.
3/13/2017
Had a leaking garbage disposal in the kitchen this morning and Art and Ely came to fix/replace it. Communication between scheduling and them arriving was great. Competitive/reasonable pricing. They were at my house in about an hour and finished the job in a reasonable amount of time. They were courteous as to not making a mess and left the area just as they found it.
I will not hesitate to call them for any plumbing work and neither should you. They know what they're doing. Thanks again guys!
Kanji K.
Kanji K.
04/08/2015 12:00:00 SA
Ely is a true professional and even called me on his vacation to set-up a time to assess and install both a whole house water filter and softener. When he arrived I showed him another problem with our sprinklers and he was able to complete that work in addition to the install! His prices are fair, his work is outstanding - and he's a really good guy, which goes a long way in my book.
Meesh A.
Meesh A.
1/21/2011
I was very impressed with the service that I received from Castillo Works Plumbing.  Ely was able to schedule service the very next day.  He reviewed the repairs that needed to be made, provided a quote, and returned with parts to fix everything--that same night.  Everything looks great and is working just as it should.  And, the price was very fair.  I will definitely hire Castillo Works Plumbing for future plumbing needs.
Dave R.
Dave R.
09/04/2017 12:00:00 SA
Very please with the service Eli and Art provided... They had my AC running back to full operation in under an hour and at an affordable price. I would definitely recommend Castillo Works to all my friends and neighbors. They were very friendly and professional. Thank you for your services!!
AL S.
AL S.
9/18/2018
One afternoon, our original water heater had leaked all over the garage. It was finally due for replacement after 15-16 years of usage. As particular as I am when looking to hire a professional, I can honestly say that Castillo Works Plumbing was the only company that I needed to contact.

That same evening, I submitted a quote and received an immediate response from Ely. Correspondence mainly consisted of additional information, specifications, and pictures. Despite the short notice, I was able to schedule an appointment for the following afternoon.

Ely was punctual and receptive to all questions and concerns. With the options explained, I opted for the additional accessories to be up to code. The installation was completed within hours and sooner than expected. He even had time to take a gander at our A/C unit!

If you are looking for an extremely smooth transaction and experience from an honest professional, then look no further. I will be sure to use them again and have already make recommendations to others. Thanks again!
Vic B.
Vic B.
3/15/2017
Ely (owner) and his crew impressed me with their professionalism and efficiency. Their response system is fast and invoice documentation process is detailed and complete.   We had them replace a leaking water heater and gave me recommendations on a water line break, among other things.   I would highly recommend them for any and all of your plumbing needs.
Rose E.
Rose E.
4/24/2018
Excellent work!!! The plumber left the area clean and neat after the work was done. I recommended the place because they are reliable and they know what they are doing.
Theresa S.
Theresa S.
5/19/2022
This is our second time using Castillo Works Plumbing. The first time was for a clogged shower. This time it was for two clogged sinks. Our technician was Greg this time. He was very courteous, respectful, professional and efficient. Highly reccommend this company! A++++
Pocholo D.
Pocholo D.
5/22/2013
This company is awesome! Alex helped fix my neighbors water leak that was getting in my house from a shared wall. Cost me $80 for the repairs done. I will surely use this company for future plumbing jobs.
Alison S.
Alison S.
04/02/2017 12:00:00 SA
I had a pipe burst at a rental property.  It was after hours, so I knew it was going cost me a bundle for the repair plus the water bill would be high.  The two young men from Castillo Works Plumbing were very prompt and professional.  They fixed the leak right away.  Yes, I paid a higher price because it was evening and after hours, but the price was fair.  I will use this company again.
Mike H.
Mike H.
1/26/2013
I also called Castillo because of the reviews here. Castillo lives up to the reputation.
I called on Thursday morning and Eli was on the job by noon that day. He gave me a reasonable estimate to start and charged even less than the original estimate. He worked quickly and efficiently and had my problem solved in less than an hour. I would recommend him highly and I'm thrilled that I've found a go to guy in my area.
Thanks Eli!
Mae G.
Mae G.
9/23/2018
Castillo Works has come through for us at least four times in the last couple of years. I am one of those people that researches companies on yelp and other sites prior to reaching out to have estimates done and Castillo Works always popped up on searches with excellent reviews. They have fixed our AC unit at least three times and most recently fixed our plumbing issues. They are always quick to respond to phone calls and texts and are always polite and professional. In addition, they are usually able to fix the problem within a couple of days, if not the same day!! Castillo Works will always be our first phone call with any house issues our dads cannot fix. Thanks guys!!!
Lisa V.
Lisa V.
5/28/2017
They were fast to respond to my request. Sent them a message in the evening and they showed up next morning and started working. Their rate was vey affordable compared to other quotes.

I needed the main line repaired. They even offered a few free cleaning services. The team was professional and did a great job! I will definitely use them again and recommend them for your services!
Ashley B.
Ashley B.
8/28/2017
Eli is amazing! After a very stressful 30 hours without a.c. during the hottest days of the year. I have 2 small children and I was freaking out sleeping in 80-90° heat inside. I had been going back and forth with a bunch of no shows over the course of the day. I contacted him at 6pm, he came over IMMEDIATELY and it was fixed within the hour. I wish I had found him Sunday afternoon. ELI deserves more than 5 stars thank you!!!!!
Rosalind L.
Rosalind L.
7/27/2020
Ely saved the day by showing up same day, with all proper PPE, and fixed my gas line issue.  He was professional, communicated my options and was completely transparent with all of his work.  He went out of his way to professionally fix the issue while saving my kitchen cabinets which were blocking the area that needed repair.  Thank you Ely and Castillo Works for fixing my gas line and getting my home operational again.  You are a lifesaver!
Traci S.
Traci S.
8/23/2014
Ball valve on our hot water heater gave out on a late Friday night.  Called at 6:20 am on Saturday and had it fixed and hot water again by 9:10am.  Excellent customer service!!  Thanks Eli and Jose.
Misa B.
Misa B.
8/26/2021
Our hot water heater started leaking on a Saturday afternoon. Castillo plumbing answered my call right away and they had a new water heater available. They were also willing to install the new water heater on the weekend with no surcharge. Their plumbers were courteous, showed up when they said, wearing masks, and worked efficiently to get the job done. I also called them to replace a faulty hose bibb outside. Would recommend.
Mckenna H.
Mckenna H.
9/26/2020
I am seriously blown away at the amazing service we received today. I had an unexpected, sudden situation with our garbage disposal on a Saturday evening and Art was able to show up on incredibly short notice and made the repair an absolute breeze. He even kindly waited while we ran to Home Depot for a part so we could do the repair less expensively (his suggestion! So grateful for that!!) He completed the repair quickly and efficiently and even showed us how to avoid running into the same problem in the future. I will certainly be recommending this company!
Sara C.
Sara C.
1/30/2018
We have used Castillo Plumbing multiple times with our rental home and couldn't be happier with the service. The owner Ely is very quick to respond and extremely helpful. It hasn't been easy to run a rental home from out of town and when we have needed help with our showers being repaired, an AC unit being flushed out and a water heater they have been there for us. Their work is done well and I would highly recommend them!
Shane L.
Shane L.
08/03/2021 12:00:00 SA
Same day service!!!  I used Ely Castillo Works Plumbing last year for my air conditioner and had fast, easy service.  This past Friday night my air conditioner stopped blowing cold air. I called Ely Castillo Works Plumbing again first thing Saturday morning. Ely was able to fit me in that same day, went to get the parts and returned to fix it.  I will 1000% use them again and refer them to anyone who needs HVAC work. Thank you!!
Neil F.
Neil F.
9/25/2014
Been using Yelp for years and never felt the need to open an account to write a review until having the opportunity to have Ely and his team work on our air conditioning system.

I called two other companies that said they would come out to our home in 4 weeks... 4WEEKS?!  I called Castillo Works Plumbing and they came out the same day, fixed the problem, and my family and I stayed cool for the rest of this summer's heatwave.

Everyone on their team was very professional. They explained what the problem was,  took me into the attic to show why the a/c furnace was leaking, and answered all our questions throughout the process of fixing the problem.

I will not hesitate to call Castillo Works Plumbing in the future. In my opinion the best part of their service is that you are left WITHOUT the feeling you've been taken advantage of when the job was finished.
Rex C.
Rex C.
8/16/2020
Ely came earlier than expected which was good.  He diagnosed the issue and recommended that we make repair to prevent future issues.  He completed the job in a timely fashion. I highly recommend him for your HVAC issues.

Thanks Ely!
Jenn B.
Jenn B.
08/09/2017 12:00:00 SA
Alex and his team were extremely fast, professional and courteous!  

This morning my shower didn't want to turn off so I hopped on yelp in search for plumbers in my area (Eastlake) and came across a lot! Castillo Works plumbing gave me a call right back and was to my house in 30 mins! He took a look at the shower asked a couple questions and was able to determine the issue and provided me with a few options. Alex was very informative and after agreeing to the fix he got started and was done installing a new shower faucet in less than 2 hours!

These guys are definitely the one to call if you want a great, clean job done.. thank you Alex!
Joel D.
Joel D.
5/21/2014
Minor edit to my earlier review, changing it to 3 stars for now. The owner of the business sent me a note to discuss the miscommunication and offered an incentive to try them again. I very seldom have plumbing needs but will definitely call them again next time something comes up

==================

Based on the excellent reviews, I gave these guys a call to help me replace my kitchen faucet that had a really rusted metal nut under the spout. I told them if they can just remove the rusted nut, I'll take care of the installation of everything else; I just need the nut removed. They told me it won't be a problem and their guy who's currently on the road can do it for $150. Sounds like it's a bit much just to remove the nut but since I can't remove it myself, fine whatever, I'll pay the $150. They booked me for a 10-11am time slot for the next day.  After a few hours, their guy called me to ask about the job. After I explained it to him he said he could do it for $65! I said that's a great deal and I look forward to seeing him in the morning.  Then a few hours later, this same guy called again and he said he spoke to the person I originally talked to and he would need to charge me $150 after all but he would do all the installation himself. That's a red flag but again, I need that rusted nut removed.

Next day came and I had to leave work early so I can be home by 10am. He didn't show up. So I waited till about 11 because he may be finishing another customer's job but 11am came and went and he was still nowhere to be found. I called the company at 11:15 and left a voicemail. He called me back at 11:45 to let me know that he was stuck at a customer's place for a complicated job but will call me back in 15 minutes to let me know the status. Another 45 minutes later, he called me back to inform me that he couldn't stop the flood at this customer's place. That was the end of our call.

I don't know if these guys are good/bad at what they do because I didn't get to witness their work. But if our appointment was at 10am, I expect to be notified if there's going to be a delay in a reasonably timely manner. If they can't keep their appointment, how about trying to reschedule? Nope that didn't happen either. The guy just said he can't make it and hang up. With that, I can only provide feedback on what I experienced. Customer service with these guys is a joke and it is only fitting to award them 1 star at most.
Atousa H.
Atousa H.
12/01/2020 12:00:00 SA
I had a burst pipe in my wall on Thanksgiving while I was out of town. ELY Was professional and came in with a mask on .. I would 100% recommend these guys can use them again I've had multiple plumbers and I really like this guy. They're definitely gonna be my new Plumming company!
Ryan S.
Ryan S.
12/29/2013
This review is coming in pretty late, considering we first started relying on Eli for our plumbing needs when we first purchased our 2005 home in Eastlake. First time we relied on Eli was because there was an issue with our master shower. He came to our home, assessed the issue, and dealt with it fairly quickly.

The second time we called on Eli was because our downstairs toilet had an issue with the wax seal. It was slowly separating from the tile, and there was noticeable - albeit minimal - leaking around the base of the toilet. Eli again came to our rescue and dealt with it in less than an hour.

Our most recent call on Eli was related to our second issue: when trying to find the water shutoff valve, he took a peek at our water heater and noticed that it was leaking. Worried that it could cause further and expensive damage, we knew we had to get it replaced. Despite searching and getting quotes over the phone and on site assessments from other competitors, we still chose Eli over them because of not only his competitive rates (although it was a huge factor!) but because we've grown to trust his workmanship.

Needless to say, Eli has easily become our go-to guy when I can't do it myself. Thanks for all the hard (and good) work, Eli!
Jennifer B.
Jennifer B.
10/21/2022
Wow!!  Talk about fast and responsible. I contacted them about my furnace needing repair. They came out same day and did a diagnostic. The next day they came back with parts to repair. Pricing was reasonable! Terrific job!! Definitely would use them again!
Juan M.
Juan M.
12/07/2018 12:00:00 SA
Service was great and fast. He kept me updated on his way to my home and once there he got straight to work. Best of all he offered a military discount since I am active duty.
CJ C.
CJ C.
2/20/2019
I had messaged this business on the Yelp app so I'm happy of their awareness through newer technology. I needed to fix a broken and leaking water hose faucet and I was quoted almost instantly and had an appointment for a few days out. My faucet was fixed in less than an hour and I haven't had a problem since! Seriously can't get any better than a quick and reliable service for an issue the average DIYer cant do. Glad to have done business with these guys.
Rosa F.
Rosa F.
11/25/2020
I did few calls before reaching Castillo plumbing, I loved they were able to provide with free online quote and showed to check the water heater in less than 30 minutes, I shared previous quotes and they were able to match price, next day my water heather was remove @ got new one, with very good warranty. Thanks to Art for his work and Elias for his promp quote and response, I highly recommend them!!
Anthony Y.
Anthony Y.
4/27/2020
Great work with replacing our regulator after discovering the water pressure was too high. Convenient and reliable with fair pricing,  Castillo Works is definitely someone on our short list for plumbing needs.
Kirsten H.
Kirsten H.
8/30/2017
Eli just came by and fixed our AC. What an amazing experience. Scheduling was a breeze and he had our unit up and running within an hour - even after retrieving the parts we needed. The price was very reasonable and Eli is clearly very knowledgeable and was happy to answer all of our questions. From start to finish Castillo provided a wonderful experience and we will definitely be using them in the future for any repairs/projects.
Juan F.
Juan F.
6/15/2018
Best of the best. If you found Castillo, you need look no further.

Our Air Conditioning broke down, and I called them at noon. At 1:30 he was at our home, diagnosed, fixed, and done in no time at. I wasn't home, but he kept me in the loop by text messages.

Price was very fair and reasonable. Great guys. They do many things, so next time anything goes wrong, they are my first phone call.
Jay X.
Jay X.
11/13/2018
Based on solid yelp reviews, hired them to replace older 75 gallon water heater and some older sewer lines.  Their price was fair, communication was good, workers arrived on time and completed the work efficiently.  After they left, we identified one minor problem which the owner verified and had expeditiously remedied to our satisfaction. Overall good experience, owner takes pride in running a reputable business. Thank you Mr. Castillo
Ed M.
Ed M.
01/11/2022 12:00:00 SA
Aunts bath faucet plumbing broke. Received this referral from a friend. Spoke with Mike. Very good communication and he was punctual. Did the work on time, fast and under estimated price. I can recommend him. Thanks Mike
Qua Lynn G.
Qua Lynn G.
1/26/2019
I upgraded my review from 4 to 5. The person that was supposed to do the work was sick that morning which caused the delay. Art came in his place and did an excellent job. Thanks Art!
Priscilla C.
Priscilla C.
7/18/2018
Love this family.  Ely came to our rescue when our hot water hose broke to our water heater. He also installed it back in 2014. A man of his word. Fixed the problem with no charge. My go to for sure. I highly recommend them.
Rebecca S.
Rebecca S.
8/31/2017
Eli is fantastic. He came out quickly and fixed our ac within an hour. He saved us from sweltering during the hottest days of the year. Highly recommend him. Outstanding service and we will call him for any future ac/plumbing issues.
Greg B.
Greg B.
12/24/2018
Contacted Castillo Works Plumbing on a Sunday morning to replace a leaking water heater.  Ely and crew came out that afternoon and replaced my old water heater and added an expansion tank at a price less than Home Depot.  The crew was friendly, knowledgable, and did a very clean job installing my new water heating system.  If you need a water heater replaced or any other plumbing work done, I highly recommend Castillo Works Plumbing!
Jed P.
Jed P.
3/15/2020
Ely is the best! We found his business when the main pipe in our yard broke (ruining the front yard). He came out right away and did such a good job that we used his business again when we decided to install a whole-house filter and a reverse osmosis filter under our sink.
With our next project (air duct cleaning), he'll be getting a call from us soon!
Bo H.
Bo H.
8/19/2019
They did a great job fixing the dripping of my shower handle.Great technician! Definitely recommend. Will contact again next time if necessary. I have a great experience. Price is also reasonable and cheaper compared with other services. But service quality is great.
Elizabeth H.
Elizabeth H.
10/05/2016 12:00:00 SA
We had a water main break and water was flowing down the street.  The city came out and didn't do anything except tell us it was on our side. Castillo Works Plumbing was there within 20 minutes and helped us take care of problem.  We felt they were reasonably priced and very helpful!
Ritz D.
Ritz D.
05/12/2018 12:00:00 SA
Messaged for a quote regarding some issues I was experiencing after I installed a new garbage disposable but instead I received a phone call from Ely and he provided me with the information to fix it over the phone. While I was receiving messages from other companies for $100+ he provided the information free of charge. Excellent customer service and will definitely contact them again if I have any plumbing needs in the future. Thanks Ely!
John B.
John B.
9/26/2019
He was fast ! He was fair ! He was hassle free! He beat competitor prices !
He was able to do everything I requested and I wasn't even in the city to run Payment yet that was no issue with their easy pay email thing - THANK YOU for helping me
Jun B.
Jun B.
9/17/2022
Don't use them, or at least call multiple plumbers to get quotes. The owner has calm demeanor and he will lure you in. He knows that works. Also, if you are in a real hurry, they will promise to send someone fast. But once you are in, they will rip you off, but you will instead leave a 5-star review because your plumbing issue has been solved, the initial impression in the phone was good, and you don't know how much you would have saved with another plumber who is honest but less smooth talking.

All you need to do is get quotes from multiple companies, and there are many more honest plumbers in National City and San Diego than these guys. Check out the negative reviews buried under all 5-star reviews and pay attention to their mentioning expensive. They are telling the truth, for example, this one:

Called Castillo for information on needed cartridge for shower faucet. Guy that answered quoted $350. When I told him my handyman, who moved to Texas, said it would be way less, he said then maybe he should come from Texas to fix. I found that to be rude, curt and out of line. Surprising when all their reviews are so good. Perhaps it was just the gentleman that answered the phone. Have called elsewhere and prices are considerably less. They were the highest.
J B.
J B.
9/19/2020
Would definitely recommend! Called one evening due to a leaking water heater and was told someone could come out the next day. Art reached out and arrived w/in minutes (if not seconds) of estimated arrival time. He diagnosed the problem quickly and suggested we purchase a new water heater. After agreeing to the estimate, he ordered the water heater and came back a couple hours later to install. Art was quick and did a great job. He was very polite and left the area neat and clean. He even went over monthly/yearly maintenance steps we should perform. Would definitely call again for any future needs.

5-star customer service!
D M.
D M.
4/13/2013
Quality work at a reasonable price.  Reliable and Honest plumber.  I would highly recommend him to anyone looking for a licensed plumber.  Had a kitchen sink leak and bathroom leak worked on and an ice maker line installed.
Seth S.
Seth S.
08/03/2017 12:00:00 SA
Ely and Art from Castillo Plumbing are very easy to work with. They are professional, courteous and trustworthy. Work was completed on time and within budget. Ely was on site within minutes of me telling him about my water heater leak. Minutes! He gave me a very good estimate within a few minutes after that. And then Art came with the water heater and everything was installed in a couple of hours. I was impressed by their courtesy in communication with me, they cleaned up after themselves and even laid down cardboard boxes so my wife and I  wouldn't have to clean the floors again.  These guys are pros and should be the standard to which everyone else is measured. (Tip them well, they deserve it)
Lonn T.
Lonn T.
6/17/2016
MY GO TO RENOVATION CONTRACTOR!

Top Notch work with the best price.
He did a full master bathroom renovation for our home.  Eli and his staff were on time and always cleaned after the work is done.

TIRELESS WORK ETHIC from his staff and will put in the late hours to accomodate your schedule. They are very meticulous and will make sure the job is correctly accomplished.

Eli is a man of his words and is trust worthy. Give him a try and you will not be disappointed!
Sara P.
Sara P.
12/22/2021
This place is amazing.  Recently our thermostat started acting funny, we tried to replace it but it still didn't work. My husband found this place on Yelp and I called first thing in the morning to see if they could come out that same day and they said yes!  I ended up asking if they could come first thing the next morning and they were here at 0800 and done by 0900.  Art was so polite and worked fast, I am supper happy with their work and would recommend them to anyone.  My house is getting nice and toasty atm and I couldn't be happier :)
Keith H.
Keith H.
8/13/2019
CASTILLO WORKS WILL GROSSLY OVERCHARGE WITHOUT FIXING THE PROBLEM. I have a 14 month old air conditioning unit from A Shea homes new build in the Village of Escaya, that  was only used during the summer of 2018. I turned on my unit in June and noticed that it was not cooling. I called SHEAHOMES and they refused responsibility since it was past the 12 month period. On 7/24/19, I called CastilloWorks who came over the same day and within 10 minutes Ely told me there was no freon in the system and that most likely there was a leak. Ely then stated that he would have to come by the following day because he didn't have the dye, which was necessary to find the leak. Ely stated that it would be a $65 charge for the 1st visit.  Ely returned on 7/25 and put the dye into the system.

On 7/30/19 a different person from CastilloWorks  came by to check for signs of leaks now that the dye had went through the system.  After his inspection I was informed that there were no leaks from the evaporator in the attic nor the condensor outside. CastilloWorks had determined that a leak was in the lineset (within the wall) and without confirming that their was an actual leak in the lineset of the wall, they charged me $550.

I asked Ely if he would complete the leak detection and make the repair. He responded that he would send me an estimate for repairing the possible leak in the lineset however after five days I have not heard or received anything regarding making the repair.  

On 8/11/19, I was able to get a second opinion from a different air conditioner company. After checking the line at the condensor and evaporator in the attic, the leak was found in the coil at the evaporator in the attic.
I contacted Ely and informed him the the leak was found in the coil in the attic and asked why they failed to check it and he has yet to respond.  CastilloWorks has proven to be inexperienced and not knowledgeable when it comes to troubleshooting for potential leaks.  Do not use CastilloWorks!
Mark L.
Mark L.
9/20/2011
Great work!  I called Ely around 0900 and he was at my house in about thirty minutes. He sized up the situation made an estimate and went off to go get parts. When he returned he went straight to work and got it all done quickly and professionally. The price was reasonable.
Candace P.
Candace P.
5/15/2017
I called Castillo works plumbing on a Monday morning and they came same day a few hours later and fixed three issues for me in less than a half an hour! We had a toilet upstairs that wouldn't stop running and had issues flashing, a master bathroom vanity sink that wasn't draining properly and a kitchen sink that was having issues and because they were all minor issues they didn't even charge us! All they asked for was a good review so here it is...We love Castillo Plumbing!
We own several properties In Eastlake and we will be using them for all of our plumbing and heating/air needs in the future, thank you Castillo Plumbing!!! -Candace Pollock
Eric L.
Eric L.
06/08/2019 12:00:00 SA
Fantastic service and price! Had a backup in my kitchen sink and called on a Saturday afternoon. 2 hours and it was fixed! Can't recommend more! RV was fantastic!
Art G.
Art G.
8/27/2018
I called Elly for my water heater problems, not giving enough hot water. He immediately came to the rescue and found the problems right away, wrong temperature setting. Very friendly and knowlegeable in plumbing. He gave me free of charge a very Honest man. I highly recommend his service for all your plumbing needs.    Art
Maricel R.
Maricel R.
12/13/2019
Water heater was leaking overnight. Called Castillo Works Plumbing at 7am, Ely answered and very helpful over the phone, he asked to take picture of our water heater to send via text.  He made recommendations with estimates $$. Showed up at 8:45 am and started working, new water heater installed same day .  Thank you ! Great service !
Arturo M.
Arturo M.
06/09/2014 12:00:00 SA
This was probably one of the best service related transactions I have ever experienced. Not only did Alex make it early to our appointment he also identified our water leak within 5 minutes of being in our home. To make it even better Alex mentioned  the job was an easy fix... Easy enough that I could do it! He told me what to buy and how to fix the leak... anyone else would have been selfish and greedy and would have asked for the job. This act has earned Alex my loyalty. Thanks for the help!
Torrey H.
Torrey H.
12/05/2018 12:00:00 SA
I was having some problems with leaking from a toilet I personally installed.  I spoke with several plumbers and decided to go with Castillo Works.  Castillo Works sent Alex.  He was knowledgeable, handled the job efficiently and it came in at a fair price.  I would definitely​  go with Castillo Works again if I have any plumbing problems.
Leigh Anne B.
Leigh Anne B.
1/23/2018
Fantastic service. I had some leaky sprinklers causing mud puddles in my backyard. I left a message for Castillo Works on yelp with my problem. Within minutes I got a call from Alex. He came to our house about an hour later gave us a quote and scheduled the repair. He was friendly, very professional and we were pleased with the cost. When he came back with his assistant, I was impressed that they showed up a little earlier than scheduled and had the job done in about an hour. I highly recommend this company and will definitely use them again.
Wende L.
Wende L.
7/15/2015
I think it is a hit and miss with this company.  You can see from the reviews his good months and his not-so-good months.
I had a leaky faucet and he sent one of his partners to do the job.  His partner (Octavio) charged us $140 and when he finished, it all seemed fixed, come to find the leak continued.  Granted there is more to the problem then initially expected, however, he failed to inspect the entire sink for any dysfunction.  He said he only fixed what we told him to.  Wait.  You see a leaky faucet when you first arrive and aren't you the plumber to know this is not normal!?  Called him to let him know and... interesting... he said immediately That'll be an additional $200 and I can be there tomorrow... WHA!!?
Sheila Marie E.
Sheila Marie E.
07/07/2023 12:00:00 SA
Great service! Definitely recommend them and will continue to utilize their services! Our service provider, Greg, was amazing and very friendly!!! Explained exactly what he was doing and how he was going to fix the issue and made the experience professional and informative.
Angela E.
Angela E.
11/17/2017
Called these guys because not only do they do plumbing but HVAC work as well. My aunt's house is under contract and they needed some repairs on the said issues and we were tasked to be the foremen since they live out of town. They responded to my request immediately and scheduled to do the plumbing the next day. Ely was out of town so we had to wait a couple of days for the HVAC quote.

The AC/furnace unit wouldn't even turn on and he said it's due to a loose wire (bec I accidentally yanked it out when I changed the batteries) and faulty transformer in the inside unit. However the heater element still didn't work and he said it's probably the reversing valve in the compressor unit that is stuck in the AC mode since the heater has never been used ever since they bought the place (other family members lived in the house). But when they actually looked inside the outside unit, there was actually a missing part that is essential in the cold:warm air exchange. He was willing to credit the payment for the loose wire and transformer so we decided to keep working with him.

My aunt had no choice but to replace the whole thing. Replacement was done in 5 days. However, they have noticed on the end of the last day that the water heater was leaking. It was beyond repair plus it was old already so they had to replaced it as well. The unit is inside the house so they even added a Leak detection device.  It kind of turned into a comedy because when they tried to turn on the water heater, the breaker became short that it started smoking. In end, they added more breakers to the panel and separated the large capacity appliances on their own.

Not only did Ely credited the payment for the transformer work, but also gave discount for the misdiagnosis of the reversing valve plus more.

I'm glad we called them; it saved us time looking for different contractors for the different issues that came up unexpectedly. Not only is Ely knowledgeable but he'll actually help you understand how things actually work. Thanks again.
Cindia F.
Cindia F.
5/20/2022
Very friendly and excellent customer.  The young man that came answered all my questions and gave me options.  He replaced our water heater quickly and explained the work and warranty.  Would use them again
Elmer D.
Elmer D.
7/15/2020
I needed a new water heater.  After researching several businesses I made the decision and went with Castillo.  Multiple 5 star reviews and now I know why.  Excellent job.  Thank you!
T T.
T T.
7/17/2018
We ALWAYS contact Ely for our water issues...water heater, leaks etc. They are always easy to get in touch with and charge fare prices.
Adia A.
Adia A.
5/31/2012
I called Ely and made the appointment but Alex came to perform the service.

I dropped my engagement ring down the drain in my sink :) and really dreaded working with a plumber to get it out. It wasn't a job that we could complete as a DIY project because the shoddy plumbing of the builder. The pipes were glued not screwed in!

Ely booked the appointment with me for early at 8 am on Staurday with no problems or scheduling conflicts. Alex arrived on time. In less than an hour he had returned to his truck got the spare part that my sink needed to after we cut the pipe and and repaired it.

Castillo's price beat the others by more than $25 in my case and their work has held up well. I highly recommend them and if god forbid I ever need another plumber in San Diego I will call them first.
Mary S.
Mary S.
2/24/2019
Had a leak coming from my ceiling and needed it to get fixed ASAP. After a quick search through Yelp, I found Castillo Works Plumbing, saw the good reviews and called for a quote. They said they'd have to come in and check out the issue. They came in the same day, within 2 hours or so, checked out the issue and told me what was going on. I was informed about price from the beginning and to call my insurance for coverage. He walked me through the issue, told me what he was going to do, and then went right ahead to fix it.

Turns out we had a leaky pipe and it took about 4 hours to get it fixed. I appreciated how he was nice, straightforward, and got the job done. Since they are only plumbers and do not do dry wall, I still have a hole in my ceiling, but they suggested I ask my insurance for people who can cover it and if not, to message him for references. The service was great and I'd probably go back if I came across another issue.
Nate S.
Nate S.
08/04/2011 12:00:00 SA
These guys are great, seriously.  5 Star rating is well deserved.  Professional, Polite, and Prompt.

Last night about 9:30PM we had a major backup, a major clog somewhere under the house. I called Castillo and talked to Ely and he said he could come by 10:00-10:30, he got here at 10:30, only 1 hour after I called, on a Wednesday night!  Major clog is no more, did a great job, had some future plumbing tips to make it easier next time also.  Definitely a job done well, and they were very polite and professional.  Price seemed fair too, especially since it was an emergency call.  I will definitely keep these guys on speed-dial!

Thanks Ely!
Benjamin C.
Benjamin C.
12/11/2013 12:00:00 SA
I was having a problem with my water heater, I  called this guys and they showed up in less than 30 minutes and had the job in less than an hour. Outstanding service and work ethic.  Very pleased with the job !!!!! I would definitely recommend them and use them again!!!
Jen M.
Jen M.
7/27/2018
Ely answered my call right away. Our air conditioner broke during a heat wave and we were worried. He and Bruce were able to come out the next day and replace the AC capacitor and fuse immediately. He also gave us advice on fixing lighting fixtures ourselves and cleaning the laundry machine. He was very helpful and professional!
Wendy C.
Wendy C.
10/20/2017
I requested a quote and received a reply immediately.  The quote seemed fair so I moved forward with scheduling the service.  After looking at everything I wanted done (since they were already going to be there I figured I would have everything taken care of) they adjusted the price fairly and I was very happy to have everything completed.  I didn't need same day service (nor did I ask for it) but I was happy they fit me in the schedule quickly and came out the next day.  Both gentleman were very nice and professional.  I am a happy customer and will call them again if I ever need anything.
Jay P.
Jay P.
01/02/2017 12:00:00 SA
I called Ely on Jan 2nd due to my water heater leaking problem. My garage was flooded with water but fortunately we found the problem before it gets worse. Ely responded very quickly to come to our house and replaced the heater in about 4 hours and also provided a fan to drive up the heater stool. We are very satisfied with his service and quality job. Thank you.
Santiago A.
Santiago A.
9/27/2019
One more time....I put my trust in Eli's team. Had my old water heater fail....they came right away and replaced on the same day. Price was excellent and very professional work.
Geoff P.
Geoff P.
12/01/2019 12:00:00 SA
Castillo Works came through for an emergency that was urgently needed.  I wasn't expecting them to be available on Thanksgiving, but it was greatly appreciated.  Alex was very professional, courteous and respectful.  He was efficient with his time as well.  Definitely recommended, thanks so much guys for coming through!
Lynn C.
Lynn C.
06/07/2014 12:00:00 SA
I always wanted to have a vessel sink in my bathroom when I finally got a place of my own, but other companies wanted to charge an arm and a leg to make my dream come true, or refused to work with me at all because I didn't have thousands of dollars to spend renovating my entire bathroom. Ely offered me a price that was very reasonable and did a great job installing my beautiful sink. He was also great help with lots and lots of other small projects around my home. Though I often expected to hear that doing this or that would be impossible, he never really told me no, which surprised me. He never lost patience with me during our various discussions and I truly appreciate that. He is friendly, hardworking, trustworthy and honest, and I always felt that he had my best interests in mind rather than just being in it for the money. In this day and age, that is truly rare. If you're ever too busy, hopefully it's because many other people are taking advantage of the great services you have to offer. Thank you very much for everything and I hope to work with you again in the future.
Mindy M.
Mindy M.
8/26/2017
I called and spoke to Ely who asked me to text him pictures of our issue which was the line to the washing machine. He sent me a quote within minutes and Art responded to my Clairemont home within 2 hours. Art was very nice and professional and completed the job quickly and for a very reasonable price! I highly recommend them for your plumbing needs! It's nice to support small businesses instead of always going to the larger chain companies!
Susan S.
Susan S.
11/01/2017 12:00:00 SA
Called Castillo Works Plumbing in the morning and they were out assessing my problem 4 hours later. They did the work quickly, were personable and the price charged was reasonable. I will use them in the future for sure. Honest and fair.
Bo T.
Bo T.
8/17/2020
Wow, Ely showed up within an hour at my house, fixed water leak and ordered parts, super efficient, highly recommended, great job!
Petes P.
Petes P.
6/17/2019
When I needed to get plumbing work done Castillo plumbing was able to provide me a quote over the phone that was less than the other plumbing companies I called.  Castillo plumbing also promptly scheduled me in to do the work to install a shutoff valve and water pressure reducer and Arvy provided true professional service.
Hazelle B.
Hazelle B.
6/28/2021
I called yesterday early in the morning to ask Ely (Castillo Works Plumbing)  if they can check and fix my garage door. I was concerned for our safety in the house and since my husband is out for deployment, no one can fix it for us. He immediately responded to my call and came to check the problem and fixed it right away. He even came back to add more screws for safety. I definitely recommend this company, very efficient and reliable! Thank you Ely, Maria and Castillo Works!
Chris A.
Chris A.
5/18/2021
Great pricing , they arrived fast to fix my leak it was after hours other companies a lot talk and never called back
Jom L.
Jom L.
4/28/2019
Art and RV repaired the leak in on of our pipes in our front yard and were very detailed with what they were doing. Art and RV immediately knew where the leak was coming from and came up with a plan and promptly scheduled an appointment for us the next morning. Art kept in touch with us to let us know when he was on his way and when he needed to pick up a new part that was needed for the repair. Art and RV came back with the new piece that was needed to finish the job the following day. They stayed to make sure our water was working in all faucets and showers before they left. We are definitely saving Castillo plumpings number for any plumbing needs we have and we 100% recommend them for any of your plumbing repairs. Thank you Art and RV for all your hard work.
Tara D.
Tara D.
12/29/2019
I'm in the process of selling my home and a house inspector did a one for the road inspection before closing the deal and discovered that my tub had low water pressure on a Saturday. This was not good due to needing to close the deal the following Monday! I called Castillo Works Plumbing and talked to Art and he came out on Sunday and replaced the broken cartridge quickly and got the water pressure back to normal again. I am very happy with the work that's been done and the service I received. My realtor wanted their info for situations like mine for her future clients. Thanks Art!
Aeron F.
Aeron F.
2/22/2019
Did a search in Yelp and found Castillo Works Plumbing. Requested for a quote and sent pictures. Ely got back to me and the same day he came over and replaced my leaking pressure regulator and also replaced my hose bib. Definitely 5+ stars.
Elizabeth W.
Elizabeth W.
5/26/2014
After coming home from an overnight volunteer project to a flooded basement, my husband and I tried for hours to find a plumber that would come out on a Saturday.

Finally, thanks to Yelp, we came across Castillo plumbing.

Alex came over to our home within an hour and a half of us calling, all the way from Chula Vista to our house in Rolando. (Did I mention this was on a Saturday night?)

Alex was able to diagnose the issue right away. Our 1943-built home's original, main plumbing line out to the road was completely hollowed out, and would have to be completely replaced.

Though it quite a sizable repair job, he gave us a very reasonable quote, and offered to come back on Monday to complete the job in one day, so we wouldn't be without showers, toilets, etc. for more than a few hours.

Sure enough, he showed up an hour early on Monday, just to make sure he had enough time to finish the job the same day, as he promised. He let my husband and me know he and his crew wouldn't leave until the job was done.

True to his word, they stayed and got it done -- much quicker than expected, too! They replaced our main line out to the street, and all of the corresponding piping the the drains in the house, within 6 1/2 hours.

(Granted, I'm not a plumber, but that sounds like wizardry and magic was involved to me!)

I would highly recommend Alex and Castillo Works Plumbing to anyone in the San Diego area. They are definitely our go to company from now on for any plumbing-related issues!
Artoo D.
Artoo D.
12/22/2022
Amazing service! Our water heater started leaking this morning and we looked for plumbers here on Yelp, it looked like most plumbers can't get out until the next day at the earliest until we contacted Castillo Works. Art answered the phone and asked for our location, size of water tank and pictures of the leak/tank. He was able to source a 50 gallon tank and get to our house within two hours! Art is very friendly and knowledgable with the system, he went above and beyond by re-routing some lines along with the water heater install to make sure it performs more efficiently than the previous set up. Their work service van looks like it has everything they need for whatever situation may come about during their service, I would definitely give them a call if you're in any situation whether it's an emergency or a job that can be done at a later date. We've found our new plumbing service! Tagay!
Anthony L.
Anthony L.
1/22/2014
If you every need a plumber don't hesitate to call Castillo Works Plumbing! Their prices are reasonable and what I appreciate the most is their great customer service! Most importantly they stand behind there work!
Meagan M.
Meagan M.
12/21/2017
Had an issue where our showers were backing up. It is a main sewer line problem. Jose responded fast and came out 1st thing in the am. Unfortunately he could not reach the clog with his snake. But it was no charge and he gave us some good info on other options besides a snake.
Natalie R.
Natalie R.
1/15/2018
On time, repairs completed quickly and no hidden charges.  Highly recommend.  Thank you!!
Will S.
Will S.
1/20/2017
I am so impressed with Alex and his company.   First something is to be said about a 5-star Yelpeview. To begin, Alex provides his cell phone-- immediate contact :)).  Never have I trusted a plumber to do a correct if not stellar and honest work and I've worked with many plumbers in LA, La Jolla and Pacific Beach for over 10 years.   On top of that, I am working out of  town  and trusted Alex to resolve plumbing issues in our rentals in San Diego without my being present. And yet again on top of that, he proposes fixes that are not bandaids to an issue.  I always have a choice of fixes Alex proposes. I am beyond pleased that his troubleshooting skills are holistic. Alex has come through for me in the over two years I have asked him to help. He is the only plumber I trust in San Diego.  I hope he can be cloned so that I can ask for his assistance in Los Angeles.  

Thank you Alex for your dedication and honesty to your clients.    

Visits:  6 requests.

Tip:   This company is stellar.  Trust.
M W.
M W.
04/03/2020 12:00:00 SA
We have mixed feelings about this business. Ely is obviously competent and knowledgeable, but the same cannot be said for some of the people he sends out without supervision.

If you have an emergency such as a leak or an issue with a hot water heater, this is probably a good company to call - especially if Ely comes out himself.

He bid on 3 jobs for us. We did not accept the first bid but - because we had faith in Ely - we had him bid on another two jobs that we went ahead with. Ely worked alongside his team on the first job, and it went extremely well. However, despite our contractor going over with Ely the details of plumbing work needed in our bathroom, the guys who came to do the work made a lot of mistakes that a qualified plumber would not have made. This led to work having to be redone, which caused delays.

To sum it up: I dislike posting less than stellar reviews, but I am doing it now so that other people can make more informed decisions when they hire a job to done by Castillo Works Plumbing. Based on our experiences, if Ely supervises a job it will be done well, but some of his workers are not competent to do anything other than very basic plumbing work.
J L.
J L.
10/31/2016
Ely was very responsive via Yelp message.  I got a great quote and they finished the job quickly and in a timely manner.  Almost a month later, so far so good.  Would hire them again.
Kuan C.
Kuan C.
11/18/2019
Castillo is supper fast and professional. I found water heater leakage at around 10 am, and they arrived my home with new water heater and all the necessary parts in less than 1 hr. Great job and service!
Tanya A.
Tanya A.
6/29/2019
I can not say enough good things about this company, On more than 1 occasion I have contacted them about different things that I needed repaired ASAP from AC unit to a pipe leak dropping water into my downstairs.  And every time they comes out same day.  Ely responds promptly and is thorough in his explanation, timely in his repair, and overall extremely trust worthy.
Doris S.
Doris S.
2/21/2017
WOW!  Great Job.  Called at 12 noon had a new water heater ready to go at 5 pm.  now thats service.  All done very neatly and for a very fair price.  Very Very Happy with the service and quality I received today.  They will be taking care of all my plumbing needs!
Luis S.
Luis S.
1/29/2018
My water pressure regulator broke and needed it replaced ASAP. Castillo Works gave me a quick quote over phone and then sent it over to me via text message. Was available same day and provided good quality work, friendly service, a 3 year warranty, and charged below what others had quoted me. I also liked that they accepted all payment methods including American Express. Definitely recommend Castillo Works!
CJ P.
CJ P.
4/14/2018
Prompt response and service. Friendly and courteous. Excellent job. Will use again in the future!!!
Andie C.
Andie C.
11/04/2014 12:00:00 SA
Ely was so helpful and extremely convenient!  Not only did he come see my house to evaluate a leak while I was at work, he managed to get all of the work done while I was at work, too.  He communicated with me over text and phone calls so that our conflicting schedules weren't a problem.  As if I wasn't impressed enough with his efficiency and quality, he originally quoted me with one price and then charged me less when all the work was done.  How honest is that?!  I wouldn't have known that what he did required less time but Ely has fantastic integrity and, for that reason, along with the caliber of his work, he has definitely earned a repeat customer in me!
Khrisalyn O.
Khrisalyn O.
6/18/2018
Very highly recommended. I messaged Ely on a Sunday night in hopes to receive a reply by the morning, only to be surprised by an immediate response. He gave me an ETA of noon the next day. He got to my parent's house by 9 the next morning and verified what needs to be done. Came back by 11 and got the job done by 1230. Very friendly, efficient, and helpful. They will definitely be our go to if we ever need anything else done in the future.
Amber B.
Amber B.
4/17/2018
Alex came out to my house twice. He fixed the issues that the house flippers had caused and did it at a reasonable price. I would recommend.
Casmere P.
Casmere P.
6/28/2019
What's worst than going home at 0300 and finding a leaking heater in the garage? After looking at YouTube on how to turn the heater off to avoid further damage, I called Eli in the morning and he came right away to assessed my heater. That same day, we got the new heater installed. Very professional, trustworthy and efficient. This is the second time I used their service and will definitely recommend to anyone.
Sandra Y.
Sandra Y.
02/07/2017 12:00:00 SA
Castillo Works Plumbing is great! I called with a shower problem at 9 a.m. today. Ely was able to give me an estimate over the phone. He was at my house by noon, and had the problem fixed in 20 minutes. He texted when he was on his way, and arrived at the time he said he would. He was very polite, respectful, and professional. The price I paid was the price he quoted. I will definitely call Ely next time there's a plumbing issue. You should, too!
Jack A.
Jack A.
10/06/2011 12:00:00 SA
I've used Castillo Works Plumbing twice, once to unclog a drain, and another to fix a toilet leak. Both times service was great, professional, reliable, and reasonable rate.  I have a garbage disposal replacement scheduled with them for this Saturday as well.
Wade R.
Wade R.
01/09/2018 12:00:00 SA
We had Alex from the company come out and look at the issues with the water heater.  We were informed it would be $330-$400 to repair.  This was understandable since it was 12 yrs old.  We were told that is would be $400 for labor to remove and install a new water heater.  We had the choice to purchase from a store or the company.  We chose to purchase from Lowes and Castillo Works Plumbing (saved us money) pick it up for installation. We had purchased it the day before and provided Castillo with the receipt.  Based on Alex not being available to conduct the work the next day, the business had Jose to complete the work

My opinion is that Ely, the owner, and Alex was upfront on the all aspects of this repair work.  They provided the BEST labor and replacement costs of the five replies received.  I would highly recommend utilizing Ely and this company again.
Laurie O.
Laurie O.
4/13/2019
When I couldn't turn off my faucet early Saturday morning, Castillo got someone out right away. The plumber showed me how to temporarily fix the broken faucet and that I needed a new faucet. Then he did not even take payment for the visit.
Castillo is top of my list now.
Kris N.
Kris N.
09/01/2015 12:00:00 SA
I was recommended Castillo Plumbing by my good friend Holly B. I've now used them twice for 2 separate plumbing issues. In my opinion, their service is excellent.

They either answer my call right away or get back to me within the hour. The first time we called they came out that day. This time the very next morning.

The first time ended up being a big job replacing 50 year old pipe. The pricing was reasonable, staff is clean and friendly.

This last time was a simple sink clog that we couldn't fix on our own with Drano. Alex was so helpful, explaining the problem and giving simple solutions like pouring vinegar down the drain once a month to correct this kind of clog in the future. So helpful. He didn't even charge me. I know this is probably unusual and also because our first job was a pretty big one but was still very unexpected and appreciated.

I would recommend them to everyone-and by the way, I know they are listed as in Chula Vista but they travel. I'm in Serra Mesa and my friend is in Normal Heights so call them wherever you are located.
Joe M.
Joe M.
11/19/2015
Excellent results and very pleased with their plumber Jose.  He actually came in earlier than I was expecting and started right away and didn't take him that long to find the leak unlike the Dependable Plumbing who is the HOA association designated plumbing who were not I thing even remotely qualified to do their job.  5 stars for CASTILLO Works Plumbing company and no stars for dependable at all.  They should change name to undependable plumbing.
Billy And Angel M.
Billy And Angel M.
01/04/2022 12:00:00 SA
Called in because our water heater is leaking and Mike and his team came right away. He was able to determine the problem with our water leak instantly, and arrived on time for the estimate. Art did a great job with the repair and was very efficient. We will definitely be calling them again in the future.
Kristy S.
Kristy S.
5/16/2022
Greg was fantastic! He was super polite & did a solid job fixing leaking shower faucet. During the visit he found an issue with the water main shut off value. I'm extremely grateful this was caught early before an emergency occurred. Castillo plumbing is a company I  trust.
Elena H.
Elena H.
3/30/2011
I never write review, but i do this cuz thank's to the good reviews i find here the best plumber.
I calld Ely and i ask him to give me an estimate about the work i need and he told me how much will be like 250$....to reinstal garbage disposal, new fosset,and dishwasher. That was a grate price having the fact that the same day i had a plumber from a big company that came out and gave me the estimate of 630$ ... I was in a shock
 Ely came over did a grate job.. Everything look's amazing... Its been a few days since and there is no licking.... And i have 1 Year waranty.
Grate job Ely... I will call you first if i ever need hepl
Thank you
Maria M.
Maria M.
4/16/2015
Great plummer...needed someone out ASAP and Alex was there and had my drains flowing within an hour of calling! Fast, professional and at a reasonable cost. Very satisfied. Would highly recommend.

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