My anxiety at the end of my visit with these guys and even after they left was at a super high level. I'm not one to get my feathers ruffled easily but seriously the way they try to squeeze money from you just makes you stare blankly at them and wonder to yourself wow should I call the cops Bc they're robbing me to my face
So I setup an appointment on the phone to have a ceiling fan looked at. The ceiling fan only goes at a medium speed even though it has a high, medium, low setting. Clicking on any button, you'll hear the receiver click but the fan speed doesn't change. So I call and explain my situation to the operator and she says there's a fee for coming out, it's $89 for the technician to inspect so I'm like uhhh ok so $89 for him to look at the problem and then quote work that he hasn't done yet? I tell her I know visually what the problem is and will the tech measure voltage or has he seen this type of issue before or what will he actually check before giving me his suggestion? She just replies back that he's experienced. Experienced in what??? I decide to go forward hesitantly Bc I need help and I'm not sure of what else to do.
Like I thought the tech comes out, I show them the issue in person and show him a working fan in another room. I give him some time and tell him to let me know. 10 minutes later he comes and says ok well it is either 1) the fan motor or 2) the fan remote's receiver... Ummmm duh?!?! I mean it's not the earth's gravitational pull or because solar flares exist. Obviously it's 1 OR 2. Even I know that. He then says, I'll have to dig deeper, I charge $149/first hour and $95/each hour after to look deeper. So now my choices are, pay this guy $89 for the 10 min of work he's done or have that waived and start the clock having him dig deeper at ridiculously high rates!!! Ok... I'm again stressed at my choices on how to get screwed. I choose to have him inspect the fan deeper and he prefAces by saying, even if I dig deeper, if it's internal to the fan I can't do anything and so I ask, what are you going to do then? (I keep thinking in my head if he's somehow testing systematically?!?! What is his strategy?!?!)
So now I'm thinking, what if he just tears this fan apart and nothing is gained by it? And then he changes me for ripping it apart and finding nothing..... Ding ding ding that's exactly what happens when I check up on him 40 minutes later. He says the remote unit may or may it be working and he can take it with him to try and find a replacement, if that doesn't work the motor might need to be rewound... I ask the normal how much does that cost question and he says that depending on if I have deep pockets it could be anywhere from $500+ dollars to figure out the true issue. WTF! A new decent or even really nice ceiling fan +install isn't even that much...
So I tell him to wrap it up and yeah let's go look to see if replacing the receiver will work. He then helps pack up the dismantled fan into a box I provide to him. He then takes a phone call with his boss and explains the situation. He then comes downstairs and says yea my boss says you might as well replace the fan and we shouldn't move forward with the legwork to fix the problem ie. The receiver he's holding so wait, you just spoke to your boss who told you to stop your current project? Ok....
So now the paperwork, he brings me the form he had me sign for the $149/first hr rate and in my head that's what I'm about to pay which already hurts Bc what has been accomplished here really for that rate? This guy has been in my house working on this issue and working (physically not looking at the issue but doing work) less than an hour. He then tries to charge me for almost 2 hrs of work. I'm like O_o!!!! Uhhh you only did an hour of work and he wants to charge me for the minute he walked in the door. No F@&kin way! You're charging me from shaking your hand, explaining the issue, showing you a working fan, taking a phone call with your boss, asking me to find you a box, talking to you about your opinions on how I should proceed!?!?! So what if you went into a monologue about the history of fans? And I politely listen, I'm supposed to pay for that?
I told him no and now I'm like having issues not telling this guy how full of it he is. I tell him that he didn't explain the hourly charges until 4 time and now it's 5, I'm only paying an hour!
I pay it and he leaves. I tell all my housemates who overheard the convos what a joke that company was. This is exactly why dealing with new handymen, contractors, plumbers, or service people etc makes people so worried and have to turn to yelp because they don't want get stuck dealing with money hungry do nothing companies who just get by by charging a ridiculous rates to stay afloat.
Avoid these guys. My story could be your same story and my anxiety could be your anxiety. Unless you won the lottery and don't care about money... Don't get Played.