Tony A.

8/23/2022

Tried to sell me a new air conditioner unit. It only needed a charge. I will not use them again

Glenn S.

12/19/2017

So, I scheduled two appointments with Bell Brothers for plumbing work. The first appointment was scheduled for approximately 8:00 a.m. I intentionally scheduled the appointment as the first one for the day so there would not be any unknowns causing them to be untimely.

At 8:25 a.m. no one showed or called with an approximate arrival time. I was then told, for the first time, there was a four hour window for arrival. As I am self employed and I already canceled my morning appointments to accommodate this service, waiting what would likely be an all day affair was unacceptable. I rescheduled the appointment for the next available first of the day appointment, 8:00 a.m.

At 8:45 a.m. they were again, you guessed it MIA. I called the company and I was informed the plumber had a tire issue. However, I again received no call regarding the tardiness or the reason for it. At this point I had a tired issue. That is to say, I was tired of their excuses.

Unlike Bell Brothers, who obviously do not equip their employees with cell phones or a sense of common courtesy, I called to cancel so as not to waste the time of the plumber.

Are you sensing a pattern here?

Again, the morning's work, and income, was lost due to this company's lack of professionalism.

Bell Brothers may do good work, but since they never showed I'll never know.

Bell Brothers are the no surprise guys . . . It's no surprise they didn't show up for the appointment.

Momma Bell would NOT be proud.

Paula L.

5/19/2023

On time. Efficient. Knowledgeable.
I will ask for Kenny anytime I need service. A very pleasant experience.

Reuben A.

8/26/2022

Bell brothers has not been impressive or honest to customers. We moved here a year ago and there bell bros saving account they sold us on supposedly was canceled at the same time a year ago. We just had plumbing and ac service and needed repair to water heater we were told 2 weeks ago by their tech we can use our bell bucks to offset some cost. We were told that's what you pay into it for. Turns out that is false. We called they said no not sure why they would say this. How can their techs not know this info? Then we scheduled to have it repaired they no showed appointment and said oh we didn't have you on today. We had the name documented and date we talked to. They said they would credit our account 50 percent since we had been screwed multiple times they only credited 15. Go somewhere who are trustworthy and not liars. This supposed zack bell wouldn't even get on phone to address there screw ups instead have their tech do it. There slogan is definitely not accurate don't trust

Ryan A.

06/08/2018 12:00:00 SA

Posted first review of Bell Brothers 16 days ago explaining my issue with their company. Ken the design consultant had failed to follow up on request for replacement bid on several occasions. After posting my first review on 5/23 I received a third email from Ken at 10:23 pm stating he would put together and send for a 3rd time. Guess what, by 7pm on the 24th still no bid.
Bell Brothers responded to my review yesterday 6/7 with a load of total lying excuses. In their response they have stated I have talked to a service manager, no one from Bell Brothers management has contacted me on any level. Do not lie to my or anyone else, pick up the phone and contact me directly. Guessing I will not hear from them, maybe time to start searching LinkedIn for upper management to contact directly.
Shameful!!!!

Sending a email with just a price is not a bid and Ken knows I asked for a bid that included all scope of work. Your reply is excuse after excuse.

Mat N.

08/05/2023 12:00:00 SA

One of the worst overpaid experiences we've had. Paid close to double to use Bell Brothers, the no surprise guys as their commercials make them appear to be a reputable, honest company. In the process of putting in a new furnace, one of the technicians sliced our roofing tar paper about 8 inches. I'm not a roofing expert, but most people know that the tar paper is your moisture barrier and if damaged water would get thru it. Instead of patching it, they stapled the shingles back over the damaged area. Then the storms came and we awoke to water gushing into the attic coming thru the slit tar paper. I ran to the hardware store at 6:00am and bought roofing tar to seal the 8 inch slit area. Placed an urgent call to Bell Brothers and never received a call until the next day. Called again and never received a return call. Decided I would eventually leave a review. Well, here we are a little over a year later and the brand new unit won't turn on. Since it's been 14 months, the labor warranty has expired (1 year) and they will charge us a $100 to show up. And they can't be here for 5 days. Kenny & Jerry, thanks for all of the surprises! I should've charged you guys for my roofing tar and for the time I spent fixing your problem. Hoping others interested in your services see my post and avoid all the headaches as well as avoid WAY overpaying for crappy installation and service.

Ernie M.

09/07/2021 12:00:00 SA

Came out today to do a tune up and now I'm sitting in a hot house. A/C is running, but not cooling. Won't be using these guys anymore..

J D.

7/13/2020

I am giving Bell Brothers only two stars ( they got a an extra star because they came out same day and I thought the technician was really nice and professional and great phone service)because:

They wanted to install a completely new AC system for 12-15K!!!! But after calling around, I found a guy to repair my AC for $275 including parts and labor.

Yep, he was awesome, made a pretty easy repair ( for him) and it's been working great for the last few weeks!!!

I guess the technician they sent over just wasn't qualified enough to figure out how to fix it or it's their thing to majorly overtreat and upsell.

They wanted to make me an appointment to talk with a guy to close the deal but luckily I didn't have to do that and saved SO MUCH MONEY.

I understand I may need to replace my old system someday, but if I can make it through this summer, that's what I need to do because 2020 has been financially BRuTAL.

MY ADVICE TO CUSTOMERS: Get a second or third opinion from other smaller guys or companies before you spend the big bucks with bell bros.

Lance R.

1/25/2019

I do like that they train the employees but the prices are outrageous. They had to cut a galvanized steel pipe in the attic and charged a 700$ difficult access fee! Another time they tried to charge us 700$ for a simple sink repair. We called the manager and he gave a discount. If you dont know anything about plumbing they will RIP you off! Just recently we had a furnace tune up and the HVAC guy was very sociable. But we called another company for a second opinion and he said they are trying to scare us with safety code.

Angela B.

8/30/2016

They ate watermelon from my frig (meaning they took it upon themselves to go INSIDE my frig) and then left the uneaten pieces in my backyard. They destroyed my closet wall to get into my attic....and the final straw was they cut my alarm wire so my alarm nor the camera worked, which is very alarming as to why they would cut my alarm wire so it didnt work... It was a horrible experience!

Rich Q.

7/14/2021

In regard to heating & ac, Bell Brothers technicians are excellent; very skilled and very professional. However, what they charge for repair work is an outrage. Last winter they replaced the blower motor in our furnace and billed us $2,036 which I suspected was a gouge but I did not research the cost at the time. Last month on a day that hit 108 degrees our AC went out. The Bell Brothers service call and equipment diagnostics was covered by a service contract, but the repairs were not. The technician spent 23 minutes (per the time stamps from my video surveillance camera) to install two new parts in the condenser unit. The bill for this repair work was $625. I did research this and found that I could buy the two exact parts on line for $62. So, the labor cost for 23 minutes work was $563, or $1,482 per hour. This is an out and out gouge. I will contact another HVAC contractor for any future service work.

Rhonda G.

6/17/2023

We have been a returning customer with Bell Brothers for about 12 - 13 years now. Purchased the new AC unit as a Fair Special and after installation we continued a yearly service plan... They have performed OUTSTANDINGLY. I've also had them out for small plumbing issues, again no complaints.
They arrive as scheduled, they do a great job, leave the area clean and have never had to call them back to fix anything after the original call. My Go-To Guys...

Ferial S.

4/30/2016

Having unforgettable experience without air conditioner through hot summer days in 2015 for almost several weeks make me and my family search for the best in heating and air condition company. We are happy to choose Bell Brothers and their skilled technician.
Specifically, Josh and Nick did a truly professional job in the process.They explained each step he would be going through, and stayed focused, on task, checked and double checked with one another to ensure a perfect installation of my new air conditioner system, They all worked very well together.
Thank you guys for your wonderful service and thank you Bell Brothers for being an excellent company.
Thank you Josh and Nick again for the excellent job.

Melinda W.

12/28/2021

After a routine maintenance check on our HVAC system, we were told that our system was unsafe due to a crack in the ignition chamber, and we had to sign a form saying we understood we shouldn't use the heater. They then gave us a $52K estimate for a new system, including necessary ductwork (10K) and attic insulation (15K). We used portable heaters for 5 days until two other reputable local companies came out and inspected the unit; both said there was no damage to our unit and we could use it. They each gave us estimates of around 20K for both a new system and attic insulation: they said we didn't need new ductwork. Bell Brother's bid for the attic insulation was 15K, but the two other companies wanted only 3K for the same quality job. We called Bell Brothers several times to inquire about this ridiculous bid, and it took over two weeks for them to respond, at which time they continued to insist that our unit is damaged, and they offered to come teach these other technicians how to do their jobs. We're done.

Shannon S.

9/20/2019

Outstanding company/staff! I recently had a new HVAC system and new ducts, insulation replaced/installed. My installation rep Kyle C. made the entire process easy-peasy for me and my parents. He was also kind enough to travel to my octogenarian parents home to complete the paperwork. The installation staff, Jonathan and William were ridiculously good at their job. In fact, William spotted an issue with my water heater that I wasn't even aware of. Got a new unit ordered and installed within a couple of days. The w/h installer, Anthony was equally adept at his profession as William and Jonathan. Super prompt arrival for both appointments and the staff in office kept me abreast of everything! I can't recommend Bell Brothers enough...I will use them for all my heating, air, plumbing needs!

Alexander I.

12/18/2019

1. misdiagnosed water heater issues
2. Thermostat was connected not correctly
3. Technician said that the issue was in my electric panel. The hired electrician checked house electric panel anrunning ok
4. We called the company but still waiting a call back from technician supervisor.

Bottom line- if you need a plumber, don't waste your time with this company.

Hey guys, it's December 17, 2019. Just update.
Nobody called me from this company with offering of reimbursement. It seems that they are very polite on the phone and on promise do the right thing for you. BUT don't be confused.

Rebecca B.

08/09/2023 12:00:00 SA

Well - the no surprise guys have surprised me and not in a good way. Spent $25K on a new HVAC system six weeks ago and the zoning doesn't work. They missed several small commitments from the start but nothing earth shattering. But this latest issue is unacceptable. Please know that they guard their managers names and contact info like a state secrets. If you have a problem you're only recourse is to call a call center and they will email a manager if you harass them enough and ask them to call you back, but no commitments. How do I know? I called, I asked, they sent an email to the manager supposedly and SURPRISE!!! No call back. If they do respond and we get this resolved I will update my review.

Brian R.

7/13/2014

I called Bell on Friday and asked that they take a look at our A/C unit which hadn't worked for a week. The call center folks said that Bell charges $79 to look at the A/C unit, but they could give us a free estimate on replacing the unit. Ok, whatever, I figured, they'd come give me a song and dance about a new A/C unit.

The Bell rep comes out yesterday and is the nicest guy in the world. His presentation is polished and he is very, very knowledgeable. As promised on the phone, the rep did not inspect the outside A/C unit beyond general year/make/model. The rep goes up in the attic to take a look at the rest of the A/C system and then calls me to show me my furnace. WTF? My furnace?

The Bell rep then goes on and on about how he decided to open up and inspect the furnace because it's a low-quality manufacturer. So then he goes on about how there's a cracked heat exchange and we'll probably all die from carbon monoxide poisoning, etc., etc.

So Bell wouldn't inspect my A/C without payment, but they have no problem busting open my furnace without my permission? The rep never even confirmed the A/C unit wasn't working, yet then they won't give me a quote for anything else but an entire system replacement?

Thankfully, another company inspected the A/C unit and furnace (for free!) before Bell came out to not inspect the A/C unit. The rep from the other company gave us a very thorough explanation of why the furnace was still safe despite being older and how other companies would say it needs to be replaced.

I am not going with Bell because I could not trust their assessment of my needs. For what it's worth, their quote was also ridiculously high.

Josh B.

8/22/2020

I have used this company several times now and I have no complaints. Unfortunately their office was closed and I called another company, that really left me hanging. During the hottest heat wave of the year my air conditioner broke down. After one call to Bell Bros they had my air conditioner running top notch after just a couple of hours. Their technician is always friendly and super helpful. I can't thank you enough!

Michaella T.

10/17/2022

We had a great experience with our Bell Brothers technician, Marcello H. this morning! This was our first time using this company, most all of our neighborhood uses Bell Brothers so we decided to give them a try. We had a major blockage and Marcello arrived promptly in the morning and was very well spoken, professional and quickly got the job done and relieved us of all of our worries! He educated us on what was going on, how the pipes ran in our house, and ultimately how to prevent blockages from happening again. Marcello went above and beyond his duties and was very pleasant to speak with. We will definitely be calling Bell Brothers again when we have any other issues! Thank you again!

Scott W.

3/31/2020

I tried to use this company but changed my mind. Their online form wouldn't work and then I called and had to listen to a long recorded pitch about how great they were before a young girl comes on and couldn't hardly take my first name down before she put me on hold. I ended up hanging up and calling another company. Why waste your money on advertising for new customers when you cant even get the basic customer service requests done?

Steve L.

5/17/2012

These guys are rip offs of the worst kind. Heat unit on residence working well, just called for a tune-up / maintenence call since it had been 5 yrs. Tech was polite and clean. Takes the hot surface ignitor out of my unit and says it needs to be replaced. Cost: $385.00! He explained the discoloring on the prongs indicated it was about to go out. Tech tried to sale me a maintence agreement for some unGodly sum. While he finished his maintenence, I got the manufacturer's name and part # from the ignitor and Googled it. Cost: $24.00!!!
I showed the tech what I had found and asked him why the price gauging. He said Bell Bros has to pay for the tech's training, time, etc. ( I thought that was what my $87 was for). I didn't buy the part.
I called Bell Bros demanding to speak w/ an owner or supervisor. I was denied access to either.

I called 3 other heating contractors and each explained that there is no way to determine if a Hot surface ignitor is going bad or wearing out. Discloraction argument was bogus and they all said they would replace the part (costs and labor) for under $100.

BBB said this is not an actionable practice. A few days later a woman called as a follow up to see how my service was. I told her my issues and again asked for a manager or owner to call me back. It's been several weeks now. No response.

Buyer beware.

Steve F.

1/22/2011

We had them install a new $8,000+ HVAC unit. They botched the job because they forgot the part needed to convert to propane - we had to wait an extra 3 days for that.

I told them we wanted to have most of the heat go downstairs, whereas previously most heat went to the upstairs, which we don't use often. Welll, now the upstairs is still about 10 degrees warmer than downstairs in the winter and gas bills are sky-high. They were no help there.

Sure they were nice, but I didn't get the results I was looking for. Their office staff were no help at all and very frustrating to deal with.

Beware.

R M.

7/23/2019

Do not call Bell Brothers. I called for the $87 main sewer line special. It's a total bait and switch. I wasted an entire day waiting on them to come, and called them twice to see if they were still coming...even though they gave me an appt time of 8:30am, they didn't get here until after 1pm. Then the technician tells me that they need to call a different BB group to come out and pay them $250 to locate the sewer entry point. Then he'd have to come back another day. Couldn't they have simply asked me when I scheduled the appt, if I knew where the entry point was? The manager Zac was not helpful at all, I have NO idea why he would make things worse, he was condescending, unapologetic and unhelpful.

Lisa T.

8/19/2017

We had BB install a new HVAC system this month. Our 15-year old AC could no longer keep our house cool. Our salesman Mike Wadman recommended replacing our 4-ton unit with a 5-ton unit because our 2400 sq. ft. home has high ceilings and lots of windows.He also suggested we add a another intake vent in the ceiling for efficiency. The new system is very quiet.BB installed new 3-directional vent registers in each room. We now feel the air flow in each room when the AC is on which we didn't before. The install crew headed by Christian which did a great job installing the equipment.

R S.

6/29/2021

This is not the Bell Brothers we remember.

Bell Brothers was a family company, but as of February 2020 it is owned by a private equity firm out of Dallas:

businesswire.com/news/ho…

The original owners are shareholders not full owners.

As a long time, but now former, customer I am sorry to see the decline of a once great local Sacramento company.

I say this because it has direct bearing on their operations and customer service. If you look at their recent reviews they are now rated along the lines of a random home warranty service company. The personal and customer-focused experience of Bell Brothers is gone and replaced by a very corporate feel.

They use sales tactics of undersizing units in order to meet competitors' prices and claiming entry level units to be top of the line.

One of their installers commented to me that he was surprised at the low parts inventory they kept for such a large company. He also said that they always go the cheapest route. Not what you want to hear from someone installing your brand new AC unit.

In the past they used to do anything to make the customer happy and you really felt taken care of. And that bred loyalty. Now it feels like you are lost in a Dilbert cartoon trying to get the simplest thing done.

Their technicians are all very polite; however, since the acquisition they have taken on a mini-sales role and try to upsell services/products at every opportunity.

My last experience with them, unfortunately will be my last. I am not here to complain or retaliate against them. We parted amicably, but I want to educate others who may be looking into HVAC that this is not the small and customer-focused Bell Brothers of the past. It is Bell Brothers, a Service Champions company.

Brenda C.

6/23/2023

The person (Kenny) who came to service our air conditioner was very professional and informative .
Any other needs we would definitely put Bell Brothers at the top of our contact list.

Susana V.

09/08/2017 12:00:00 SA

I absolutely recommend Bell Brothers for your next window replacement! I am very happy with the ONE DAY installation of 13 windows in my home. They are Monte Verde and look great. From Frank, the gentleman that came in to give me a quote, to Jeff the installation manager, and the 4-5 guys that came in on the day of installation the CUSTOMER SERVICE WAS GREAT! They came in on time, walked the home with me before they started and after completion. Answered all my questions and assured me they would be here if we encountered any problems.

Background: I had about 5 companies come and give me a quote a few weeks ago, and even though bell brothers quote came in about $500 more that another company I was interested in, their customer service made me go with them. Frank Came in to give me an estimate middle of July and in no way did I feel pressured to go with them. He was very pleasant, gave me all the information I needed, and when he found out that I had other companies coming to give me an estimate his attitude did not change at all., other than to assure me that they are a reputable company and would be ready and able to come in if I ever had any problems. Unfortunately, I lost my grandmother during this process and I had to hold my decision for an extra couple weeks than what I originally planned. During this time, Frank called me to check on me and to let me know that he was available if I had any questions. When we finally called Frank to let him know we had decided to go with them, he came in with Jeff the installation manager who took measurements again. There were a couple of changes that needed to be made due to Sacramento counties rules on how big bedroom windows have to be. I expected the price to be higher, but because he is a total professional who is working for a company that calls themselves the NO SURPRISE GUYS he added the change to my already quoted price! Absolutely amazing!

Stephen N.

04/03/2015 12:00:00 SA

Two years after installing 2 HVAC units at our home in Roseville, it was discovered that one of them did not provide the required clearance to our main panel. Without any hesitation or equivation two friendly and professional men were sent out & spent 10 hours moving the unit 24 to provide the needed clearance, at some expense to Bell Brothers, in time and money. I my opinion this is the kind of company you want to invest in for a major expense like a heating/cooling system. They will stand by their guarantees. If needed I would certainly consult them in the future on any other of their offered services.

Susan M.

01/01/2023 12:00:00 SA

Bell Brother's cannot be beat on customer service. It's absolutely top notch. If you pay for the membership you get front of the line perks and get priority house calls which is great.
Now the reason for 1 star. We got our AC replaced this last summer. Their team came and set up shop in our garage and driveway which was totally fine. They had a lot of work to do. When they cleaned up they took our Milwaukee charger and battery. We know for a fact no one else was in our garage except the Bell Brothers guys. If you own a power tools charger, you understand that you don't routinely change where it belongs in your garage. It stays where it's convenient for you. Now I don't think this was on purpose but when we called to inquire about its whereabouts we were basically told that they didn't take it but would ask around and call us back. We never received a call back or even compensation for the thievery and they brushed us under the rug.
For a long standing, well to do company to not investigate or care is astounding. The No Surprise Guys certainly surprised us and left us high and dry.

M D.

12/03/2019 12:00:00 SA

We had a leak from our water heater and they patched it with some tape that resulted in further leaking and causing damage to our interior wall. Do not use Bell Brothers! We complained and they did nothing ... jus more commercials about their questionable honesty. BEWARE

Lynn F.

06/12/2022 12:00:00 SA

Our AC went out and two servicemen came out. One was the technician, the other was more like a managerial sales person. The technician replaced the capacitor (listed on the invoice as a $400 part that costs less than $30) and handed us an invoice for over $1000. We were not told what needed to be replaced or how much it would cost prior to the technician doing the work. He did the work without consulting us first. My husband complained about the excessive charge and the sales person ended up lowering the bill to $400. If it's $400 worth of work, just charge $400.

Their phone customer service was good, and they were able to come out the day after we called. The guys were friendly and they did fix the AC fairly quickly, thus the 3-star rating. Now I understand why they were so responsive. Unfortunately, now, we don't trust Bell Bros. and will never call them again.

Deanna F.

12/04/2020 12:00:00 SA

I can't say enough about Bell Brothers! First of all, I called in the morning thinking I would get an answering machine because it was early, and I got a very polite receptionist. She immediately got me an appointment for that very morning! Then the repair man came out quickly, giving me notice ahead of time on a text. He was polite, courteous, did the job efficiently and quickly! I highly recommend Bell Bros! The no surprise guys!! ! I will definitely use them again! And, I will recommend them to my clients as well! .

Justin W.

09/06/2021 12:00:00 SA

They have replaced my AC unit and heater. I have them replacing windows next.
Very attentive to your needs and requests

Rich G.

12/22/2016

We have used Bell Brothers from Heating and Air Replacement to our Tankless Water Heater Replacement and now all 25 (Twenty Five) Windows in our home. I can't believe how easy it was from beginning (with Dennis explaining all of the options) to the entire installation it was. They were so helpful from letting us know when they were going to be here and THEY WERE HERE WHEN THEY SAID THEY WERE GOING TO BE HERE!!!. With 25 windows, it took 2 full days and they worked constantly to get the job done. Not one thing was damaged inside or out. They covered the entire home and rooms where they were working with heavy drop cloths and vacuumed all of their messes up before moving on to the next room. Every employee was polite and pleasant to work with and have in our home for the time they were here. The windows are excellent, we have noticed a definite difference in noise and heat retention. Our heater doesn't run much at all any longer. (our old windows were 19 year old Viking Aluminum Windows that you could feel air coming through at times). Our neighbor smokes outside and I am allergic to the smoke and would smell it through the old windows, but can't smell it any longer with the new ones installed and closed. This is the best decision and the best company!!!! Would make this same decision over and over again... This crew was the best!!! Gerardo, Cameron, and Chris... Thanks guys GREAT JOB!!!

Richard H.

1/29/2017

I used bell brothers for tune ups on my AC on a couple occasions and service was good. My furnace stopped working and I called them for a service call. $80. The guy checked out my furnace showed me the part that needed replacing and gave me a quote of $888. I told him I couldn't afford it at the moment. He said BB's had payment plans etc. I declined, paid the $$80 . After he left I got the part number of the board he said was defective and Googled it it was all over the place for $69. Including locally at HD supply which was a few miles away. I called another heating AC place and made an appointment for a service call. $75, He arrived and said that a board need to be replaced and it would cost $325. I showed him a photo of the board That BB's said was defective, and he said thats it. he left for a hour returned replaced the board in about 15 minutes and I wrote him a check... Saved Over $400.

Carrie P.

3/14/2018

I cannot give higher praise to each aspect of my experience with Bell Brothers. My contract was for a whole house window and door replacement project, including window and door size changes and major relocation. From the first consult with Frank Gonzalez, the window product sales executive visited my home, and with the HVAC technician who also evaluated my home for central heating and air, I was very impressed. The explanation of the products, the program and the contract was thorough and accommodating to me; but it was also extremely enjoyable from an interpersonal contact point of view.

Everybody along the process was pleasant, fun, technically expert in their job, responsive and helpful. One aspect of working with them that struck me right away once during that first visit. The HVAC person who accompanied Frank didn't try to sell me on an expensive package for central heating and air even though he easily could have. Because of the unusual nature of my home's construction it would've been very difficult for a central system to be cost effective and useful in my application.

Rather, the consultant on this advised on a much less expensive option and one that Bell brothers doesn't even do. He said that he could easily sell me a full house option but it would not be advantageous for me nor would it make financial sensr, so he suggested another route--one that did not benefit Bell Brothers at all. I found this to be very impressive and put my needs first.

My new home is a very unusual one being a geodesic dome construction. And everything about it is unusual, and after the first visit where I selected the window and door package I had different ideas about changing locations of main entry and the sizes of different window openings and included adding a bay window component which hadn't been discussed before. Frank Gonzales was extremely accommodating to my changing ideas and responsive and very easy to work with.

One area that I was most impressed with was the Bell Brothers willingness to accelerate a specific aspect of my project due a related renovation need, but one that they were not responsible for. There was a complication with flooring work that affected one of the window openings that was going to be changing. It required the Bell brothers to be willing to come out and change that opening by adding new framing and opening up the wall so that the flooring could be placed underneath the new opening as needed. This allowed the person who is doing other work at my house to continue work and get me moved in sooner. They really were not obligated to do the project at all early let alone before a signed contract was finalized for the financial aspect, and yet they did it to help me. Frank just made it work for me. It impressed me very much.

The office staff and scheduling gal--whose name escapes me but whose exceedingly pleasant conduct does not--were among an experience that truly was nothing but highlights for me.

The tradesmen crews that came out to do the work were varied In number and personnel save for the exceptional foreman Jeff Strand, whose technical competence was matched only by his friendly, caring and helpful demeanor.

I felt very comfortable having these people in my home. They were fun to be around and did an amazing job quickly and with outstanding quality work. Their technical skill as well as ease of communication and helpful nature was very much appreciated. As I said there were a lot of quirks with my home and it resulted in my project taking an unexpected turn when some very unusual wiring was found in a wall, and this affected completion of my job.

But I never once heard any grumbling about them having to take longer on my house than they anticipated. Rather, they mustered resources so they could to get the situation rectified and complete my project quickly as possible, which they did with all due haste.

I honestly could not be happier with the Anlin Window products and the workmanship that I experienced on the job that just ended this past Monday. The windows are beautiful, with Impressive convenience and safety features.

I will not forget the kindness and ease of doing business with Bell Brothers. Highly recommend.

E G.

12/02/2017 12:00:00 SA

I had a maintenance contract with Bell Bros. for several years and thought I was getting good service. In 2016 one of their technicians cleaned the AC coil in the attic, but he didn't seal the box when he was done. He bent the lid so badly out of shape, it didn't sit flush on the box. I was blowing cold air into the attic for more than a year before I discovered the problem. Other Bell Bros. technicians had been in the attic during that year and they didn't say a word.

Then the coil developed a leak and the system was blowing warm air during the hottest part of last summer. Bell Bros sent two technicians out that both said I should replace the system. Their designer talked me into replacing everything (even my furnace) at a cost of $23,000. He even said I needed new wiring from the main fuse box to the AC unit. I was so hot and desperate, I signed. Lucky for me, my wife urged me to cancel the contract and talk to another company.

I called another company and a no pressure designer came out and I got a new AC coil and compressor for $6,500. I didn't need the new wiring either. I am very happy with my new AC and even happier that I no longer deal with Bell Bros.

Josh A.

06/06/2012 12:00:00 SA

As good as it gets. Super friendly and extremely professional, fixed my issues right away. I don't know what else to say.

Linda D.

10/12/2020 12:00:00 SA

They are the worst. They show up 2 to 3 hours late. They left my backdoor open over night. They left my front door open but I was able to see that the door was left open on my ring door camera. They have to reschedule everytime you make an appointment the supposedly no surprise guys is more like surprise we either show up or we don't. Surprise we either lock up or not. If someone pays 15,655 for a job I would think they would show up to get the job done. Ill never use them again and I say run as fast as you can if you see them coming. They have the worst employees. They don't show up for work. They call in sick at least everytime they were supposed to be here they said they guy called out sick.

Joe M.

11/21/2020

Just want to update my 10/22/20 posting regarding Bell Bros. I picked-up a voicemail message from Jay @ Bell Bros. on 10/23/20 requesting I call him back, which I did. Since I hadn't heard from him, I called him back again on Tuesday, 10/27/20 and left a message for him with the customer service representative. Anyway, I received a call back that same day from the Operations Manager, Chalynn DiBenedetto. I must say it was a pleasant surprise! During our conversation, I reiterated everything that I had stated in my Yelp posting.

Chalynn thanked me for sharing our experience with Bell Bros. She did state it was important to them that their clients receive the highest level of service and that without feedback such as ours, they would not know where they can improve. She then requested I email her the invoices for the sump pump we had replaced and that she would be happy to send us a refund check, including their $99 dispatch fee. We happily received their refund check on 11/19/20 covering the cost of the sump pump, installation cost and the dispatch fee. She acknowledged mistakes do happen, but also stated it's how they handle those mistakes that sets them apart. I wholeheartedly agree! They ultimately did the right thing. I also want to compliment Chalynn for her personal attention in resolving our concerns and ultimately making our overall client experience a very positive one.

John D.

10/08/2021 12:00:00 SA

Well, I paid for them to come out and service my ac/ furnace. Both worked before they came out. When they left, neither one worked. Dude tried to sell me a $40 disconnect box for $600, even though it worked before they started. Granted it needed fuses, but that was all.
So, I called, and they said they would send someone out, but that I had to pay another$90!!! Oh sure, they said they would waive the fee IF they decided it was their fault. Uhm, no.
Their whole gig is to upsell stuff, and too bad if somebody gets screwed in the process. Save your money and go elsewhere.

Stephen H.

9/18/2019

They tried to scam me. $80 for a quote... no way. Quote was $800. I've already got a quote for $375 from another company. They also showed up at my house at a time I didn't agree on.

Shawna F.

03/11/2014 12:00:00 SA

Our water heater was not staying lit. It's eight years old. We had a guy from Bell Brothers come out to try to fix it. It cost us $80 for a diagnostic. He said it would cost 900 or more to replace the part that needed fixing, $2000+ for a new water heater and $5000 for tankless water heater. The prices were astronomical! I called a friend from PG&E. He came over to look at the part, called Slankey Brothers, gave them the model number and SKU number and ordered the part for $70. He went to pick it up right after he ordered it, came back and installed it in an hour.
The guy who came out was polite but that's all I could say about them. $80 to overcharge me for something, and potentially try to convince me to get a new water heater is bad business and a money scam as far as I'm concerned.
I called them to let them know and they wouldn't refund any of the $80. There's the icing on the cake.

Jack M.

9/17/2020

Finally gave them a try and very happy I did my moms downstairs toilet needed a new wax seal and just like in the commercials they came out mask booties the whole 9 yards they gave me a time they would be there and they were very friendly employee they are my go to people for all they do from now on

Lynn S.

2/28/2017

Unless your made of money find another company. Don't get me wrong, nice very knowledgeable. Somebody has to pay for their advertising. I needed some work done that ended up costing me around 500.00. Bell bros quoted me 3500. 00 for the same repairs. I got two more estimates and both were between 5 and 6 hundred dollars. . For instance a part from Bell bros was 647.00. The part cost the company 20.00. So get several quotes before you pay for their advertising.

Masood B.

04/04/2021 12:00:00 SA

They are pricy just because business cost a lot to run I understand. They shouldn't lie about the price of an item. They could just say for parts and labor it's $320, even though the cost of part is only $20. If you can do it yourself then why did you call a service man. So, I love your service. If I gave you a 5 star yelp would remove my rating. But u r 5 star

Cody N.

6/27/2011

If I could give zero stars I would. Several years ago we needed our air conditioner looked at because it was losing its chill. I called 4 different companies to come and give us their quotes. All 4 of them said they would be willing to do a free quote. Bell Brothers also said they would come and take a look at it and give a quote. I was EXTREMELY clear with the woman on the phone that I was only collecting bids and not interested in any service.

We received 4 quotes and decided to go with Sears. They gave us a quote of $180 parts and labor and for the same service Bell Brothers quoted $850! However ,this ripoff is not the reason I hate this company. About two weeks later in the mail we received a bill from Bell Brothers for $80 for their service call. I called the company and a secretary informed me that she never told me their quote would be free and that I had to pay the service call. It was actually the same exact woman that DID tell me they would do a free estimate. I will spare her name. I asked to speak to the owners and she told me they aren't here, you can only speak to me.

I informed her that there was no way I was paying for the service, I never signed any work order, I never authorized any service, all I asked for was a quote. Bell Brothers has forwarded the account to collections and I now get harassing letters from them. I have called the collection agency and explained the situation and they have informed me that they have no control over the situation and I have to resolve it with the owners.... who are never there.

Stay far away from these lying, manipulative, greedy people. They will rip you off and spend the money on shiny ads.

Silvestre R.

11/16/2021

Requested a quote from Bell Brothers. The person who came out not only charged over $100 for the 30 minutes of examination, but proceeded to tell me the entire apparatus in question needed to be replaced (with no way around it) which he estimated would run me over $500. I asked for some time to think about it to which they said if I were to call back in a few days, it would be a new service fee on top of the apparatus replacement fee.

Eventually, I was able to get someone else to fix the issue for far less. In addition, nothing needed to be replaced or torn out as Bell Brothers had told me. I will not be using their services again.

Jennifer M.

03/01/2022 12:00:00 SA

Long story short. Our home has a heat pump system. Prior owner used Bell Bros for routine service. We had them out to check our system. They said it had pin hole leaks and would need a $4k repair ASAP. WOW! Called out another well known Sac HVAC company for a second opinion. They checked the system and said no problem. Not knowing what to think, got a third opinion. He said pin hole leaks are common and fixed with a leak sealer substance manufactured by Cool Air Products which is sprayed into the lines. The cost is less than $1k total. He also said not to use the $4k repair company (Bell Bros) ever again.

Elizabeth G.

10/18/2018

Zero stars. I called them on Tuesday. I had water on my bathroom floor. The guy Clifton Rasmussen told me there was no problem or leaks. Told me to purchase a shower guard. Two days later water flooding my bathroom while doing laundry. Called Rapid First Plumbing they knew the problem and cleaned out my drain. This guy made me feel stupid. And did nothing but charge me$80. Very very poor service. I definitely had a problem. Guess it wasn't his job. They make me give a star to post review.

Henry H.

04/12/2019 12:00:00 SA

All I can say is RUN!! You can't afford this company. All they really want is to sell you overpriced parts and repairs you don't need.

Justin T.

05/01/2022 12:00:00 SA

STOP SPAMMING US!!! We don't want your service! You waste sooooo much paper sending us stuff and it's annoying!

Myra D.

12/21/2019

I would like to thank Caleb Pascua who is one of the Home Energy Efficiency Specialist for his expertise and excellent customer service. He was extremely helpful in assisting us in finding a solution for our heating and air unit. Employees like Caleb is the reason I continue to do business with Bell Brothers.
Thank you for having such great employee.
Sincerely Jean Dailey-Bell. Great job!

W S.

06/08/2021 12:00:00 SA

*TO THOSE CONSIDERING PURCHASING NEW UNITS

We've finally learned our lesson.
Many years ago we had Bell Bros install a new AC, botching the install by pinching wires that lead to random switches not working in house. After weeks of insisting they resolve it ,they finally did.

Fast forward to last week (different house) -one of our units died and after waiting weeks for a home warranty repair we realized we had to replace the non-operational unit.
We received a few quotes realized it was cheaper to have both units replaced even though the second was still operational. We decided to go with Bell Bros since we were familiar with them. We were assured both units would have the same footprint (competitors warned us about this) and the Bell Bros salesman showed us with a measuring tape outside the bigger 2nd unit
would not impede the walkway. The salesman said, It's like Lego, they plug right into each other-plug and play. We were assured nothing would look different.

Install:
The first unit was installed as expected.
The second install was a total debacle.
As the end of the day neared we walked out to see the second unit-with a huge transition piece coming off the house that pushed the unit into our walkway. A walkway that can no longer fit a lawn mower past it. The installer stated it had to be done this way to allow proper venting for the unit and pushing it close to the house would take years off the life of the unit.
I called the salesman immediately and advised this is not we were told or what we purchased. The salesman apparently spoke with a supervisor who (unbeknownst to us) told the installers to tear apart the transition, push the unit closer to the house and created a smaller transition. -Yes, the same thing the installer just told me would take years off the life of unit.

NO ONE ever contacted us and we walked out to check in with the frustrated crew to find everything ripped apart and being redone. We would have never purchased a unit that would cut off our walkway our side yard. We have no way to access our yard on one side with lawn equipment.
Over the past week I've spoken with a supervisor who admitted the salesman gave incorrect info and a manager-yet I'm writing this review with no resolution.

So learn from our mistake.
* There is no communication between sales/customer/installers.
* The haphazard manner in which this company is run puts customers in the midst of their company problems.
* Our experience spans about 10yrs with 3 new units and their bi-annual service for the entire span.
*Really do your homework. I thought we did.

The No Surprise Guys are full of surprises and the customers are on the losing end.
____________________
**Update-see pic of a 7 day old unit that the fan broke off -leaving us without AC for days as they did not have the parts. I called upon the hotel guarantee that they will pay for your hotel if they cannot fix your unit within 24 hrs and we'll see if they actually honor that-cause occurred around June 13th. STILL WAITING.

WE'VE HAD THE TWO NEW UNITS REMOVED AND REPLACED BY ANOTHER COMPANY DUE TO BELL BROTHERS INABILITY TO DELIVER ON ANY LEVEL.

It's clear another company purchased Bell Brothers and the employees didn't get the memo-cause they still promise their previous way of doing business that corporate doesn't allow.
I spoke with someone at Bell Bros. who was trying to resolve the numerous issues and he advised me, I'm a fixer, and I was brought in to resolve these issues within the company.

You really don't need to read any further to understand there are serious issues within this company.
As far as their offer to make things Right they are unable/unwilling, using the change in ownership of Bell Bros. as an excuse for not paying bills and honoring agreements.

You have to know:

1. They will sell you undersized units to appear competitive.
2. If you ask about any of their guarantees you will have to fight to see if they will even honor them as they are no longer locally owned-so everything is a corporate matter.
3. What they say and do are two different things-Their word means nothing.
4. SAVE YOUR TIME AND GO ELSEWHERE.

Fred H.

12/15/2022

Rip-off. Sara said service cost for monthly maintenance after selling house was valid!? - They also tried to make me pay for thermostat that was covered under warrantee. Everyone should have a lawyer to deal with this company.

David K.

10/22/2012

Update 10/30/2012...So I was recently contacted by BB management regarding my stellar reivew of their business and was informed that due to a similar issue with my service tech, he had been let go. I have to give them credit for taking care of the problem before their reputation sunk even lower. While I did eventually get my problem resolved at a fraction of the original cost, BB did offer me 2 annual tune-ups for the next year. Maybe in the future I give them a second chance.

Wow! Looks like you either love 'em or ...not really hate 'em...but rate 'em poorly due to unethical charges/overcharging/poor diagnostics/flaky techs...Sorry to jump on the bandwagon of almost got screwed out of 2K ($2,ooo). I just wanted an honest company to come out for $79 diagnostics. Technician Cory came out to my house due to a damper issue with my A/C system. I had already narrowed my diagnostics to 2 bad damper motors and possibly a bad control board. I had previously replaced the heater board 3 years earlier. Fortunately my wife was home when the tech came and not myself. As a courtesy he called me when he was done to review his findings. Damage report: one zone motor stuck open ($632), one zone motor damper not operational ($636 + $132), bypass damper missing arm and weight ($252) and replace 2 thermostats (Huh?) due to intermittent not calling for cooling in an appropriate time. Total...$1908, but can be discounted if I become a VIP member...Later that evening I inspect the system myself and immediately locate the bypass damper missing arm & weight on the other side of the duct (how did you miss that Cory?). Just saved $252...Now if the damper motors are bad, why can't they just be replaced ( Tech Cory says I need to replace 2 entire Damper assemblies)? Let's see, Google search tells me damper motors are about $70 each. Yes, Bell Brothers are entitled to a profit on product/labor, etc. Not done yet. Replace 2 thermostats at $252? These things must sing and dance also...maybe sync to my iphone? NOT?

Immediately called out independent AC dude who diagnoses the conrol board is bad (never checked by Bell tech), one dampre motor needs replacing and the other just needed some adjusting. Thermostats were just fine. Boards replaced, motor replaced and system works perfectly now. Final repair bill...$300. Replaced the other damper motor myself in 10 minutes with $72 local supplier. Had I let Bell Brothers rotate my wallet for the $2K, and the system still not work properly due to the bad board? You think I'd be pissed? I think the Bell Brothers would be pissed as well. I was glad to pay the $79 diagnostics, but I can hardly recommend them beyond that.

D M.

03/07/2019 12:00:00 SA

I had been using Bell Brothers so I called them when my AC unit was not working properly. Bell Brothers told me that I was very low on freon and had the old type of freon. They wanted $1,800 to refill the system but strongly recommended a new AC unit. Bell Brothers then sent over a salesperson who really put on a hard sell and even called a supervisor on his cell phone for me to speak with to try and close the deal. The no surprise guys were in fact a horrible surprise. A neighbor recommended that I call Southern Comfort Heating and Air and I am very glad I did. They came over quickly, they used a replacement freon that met the new legal standards, and they were incredibly reasonably priced and professional. My neighbor is very happy with Southern Comfort and so am I. I have told another neighbor who is now happily using Southern Comfort as well. The Southern Comfort team is honest, professional, knowledgeable, reasonably priced and friendly.

Jane D.

8/17/2019

We used Bell Brothers in the past for HVAC service and have been pleased with their service. Our house is now for sale and we have a gas leak. Since we hear the radio ads for Bell Brothers every day, called them for a quote. Were told they won't do service on a house that's for sale. How weird is that? So disappointed.

mandy s.

08/05/2021 12:00:00 SA

I specifically asked the technician to put a cloth over my clothing and the carpeted floor in my master bedroom closet prior to him accessing my attic. He put a cloth over my clothing but not the floor. I am somewhat handicapped, which he knew, but I had to have someone come over to vacuum that carpet in my closet.
He left my screen door propped open when he left, and he left my patio gate wide open.
His shirt was halfway hanging out when he arrived and stayed that way the entire time of the visit.
The charge was $99.00 for a diagnostic check, more expensive than $87 they advertise for cleaning and tune-up of HVAC. I originally complained of noise when my A/C was on....it is still noisy, even after his visit.

Donica P.

10/19/2020

We have had good service in the past for our A/C unit with Bell Brothers. They are pricey but I have appreciated how quickly a technician got to us. Unfortunately, our A/C stopped working and it is 20 years old so we knew we would probably just replace it. The first person came and gave us a $6k estimate to repair it. I asked for an estimate to replace it. They sent another person out the same day who wasted time showing me the same things the first technician did. He seemed nice so I let him go on. When he was finished and he sat down to (I thought give me the estimate) he refused to discuss it or give me an estimate until my husband was present. I was very clear with him that I thought that was insulting. In addition to the fact that my husband is on-call and it is difficult to schedule appointments with him present. He refused again and I escorted him to the door. I made a call to Buckley Heat & Air and they came the next day. Gave me more information in the first 5 minutes he was here then I got from Bell Bros and printed out 3 detailed and itemized quotes to share with my husband. Bell Bros lost a $19k sale with their insulting policies. **Update 10/20/2020 I rec'd a very nice phone call from Bell Bros Sales Manager, Brian, a few minutes ago. He was very pleasant and apologetic and told me that, while they prefer to have both home owners there, they certainly do not require it. I told him that if that is true he needs to share that with his staff. I believe that they are taking this issue seriously and expect that the next time a woman requests an estimate, they will give it to her.

Kathy B.

06/05/2012 12:00:00 SA

So far we like what they've done. They have done regular inspections and maintenance and haven't tried to sell us on anything. Techs always professional and friendly. One time the tech was running late but called and gave me plenty of notice and arrived exactly when he said he would so I wasn't left sitting around waiting and wondering.

Jason K.

04/01/2013 12:00:00 SA

Whole system replaced, fair priced, smud financed and installed timely!

rich f.

07/05/2017 12:00:00 SA

Stood up by the technician after taking the morning off. No respect for other people's time.

Jenni G.

11/17/2022

For owning an older home, we've been lucky to go without plumbing issues for a number of years. Until this month. We had two issues with clogged lines and a backup into our shower. I really appreciated the ability to book both technician appointments within 24 hours, instead of having to find a plumber elsewhere. Doug came out and was prompt, super friendly, and fixed my issues both times!

Doug and I suspected a bigger problem elsewhere too, so he booked me for another inspection a week later. They found several plumbing issues, including a big leak in our wall (old pipes in an old house). Technicians Raymond and Elias worked on the other issues and were great! They were polite, thorough, and made sure I was informed of what they found and did.

Honestly, I've had a great plumbing experience. I wish I didn't need it, but I'm glad I had Bell Brothers there to fix these issues!

Greg F.

6/20/2021

First Class Business! Highly recommend! Been a Bell Brothers customer for 3 years. Join the Bell Rewards Program great benefits. I have saved money on my HVAC system. I have replaced my windows through them and they did a great job from start to finish. New insulation in the attic, got a great deal for being a Bell Brothers Rewards member again! Their customer service is first class and very professional! Thank you again for treating me like family!

Richard B.

7/26/2014

I spent over 9 minutes on hold then called back and spent another 7 minutes on hold and finally was able to talk to a live person. I was then told that because I rented the house I was unable to have a tech respond unless the landlord called them prior to authorize the repairs. My landlord lives in San Jose and was unavailable. I guess I am not responsible enough to pay for the repair and then deal with getting reimbursed from my landlord like I do with every other service person that has come to the house for repairs. I always hear how great they are on the radio but it seems like renters get second rate treatment.

Randy C.

8/27/2022

Garrek Brown and Alex came out to service our air conditioning and heating system. They did a spectacular job! Everything was covered and addressed and our system checked out with five stars. They made an analysis of our HVAC system and it passed with flying colors! He also reviewed the inspection in great detail and showed us all of the readings and thoroughness of their inspection. Garrek did the best job of any technician that has visited us! THANKS SO MUCH!

We were BOTH very satisfied!!!

Julie M.

6/25/2018

I called for an estimate and the person gave me a window period of 12 to 4. I called at 4 and the person on the phone says that I am still on the list and that they don't have a window period yet the service person would call me when close. This is poor planning on their part that they can't provide a more reasonable estimate when making estimate appointments.

The service technician finally arrived for my estimate. My friend had work done by Bell Brothers a month prior and I knew what she paid. The guys estimate was $2000 more than what my friend had paid for the exact same thing. They guy said that there was a new technician and he had misquoted a price. So I asked if they could match it and he said he would check. The guy just emailed me his estimate and did not give me a documented price sheet nor did he follow-up with me on if he could match the same price my friend paid for the same product.

I think Bell Brothers has poor customer service and would never use them.

Sara W.

08/12/2021 12:00:00 SA

We have one room that is much hotter than the rest of the house. Unfortunately, it's also the baby's room. So, we had bell brothers out to look at the situation and give us a quote for fixing the problem. The techs were great, they were prompt, and we signed up for the membership. After they had been here, though, I noticed that the room was even hotter than before. It was so hot, I couldn't put my baby to sleep in her crib on the days that were near 100. We had another company come out to get a second quote, and they found that the duct going to the room had been squashed by someone stepping on it. I don't know if it was carelessness or a tactic, but that's just terrible service. If it was an accident, at least try to fix it. If it was a tactic to make us want to schedule them as quickly as possible by making the room so uncomfortable, then that is just unethical. I cancelled our membership and we're going with the other company.

Amy G.

06/11/2019 12:00:00 SA

Bell Brothers installed my original ($14000) AC, so when our 5 year old unit went out I called Bell Brothers to see what was going on. I was told by Elijah it would cost $2200 to clean my system and I could save if I enrolled in some maintenence agreement....So of course I called for a second opinion. To my surprise Elijah (from BB), who said my unit needed deep cleaning NEVER OPENED it up! I watched this other tech open the enitre unit, test all sorts of wires and all they found was low coolant. NOTHING was back feeding as I was told by Elijah from BB. If I would have not seen it with my own eyes (canary camers) I would be out $2300 plus time missed from work. 2nd opinion cost me $85. My unit is working perfectly

Cindy L.

11/13/2020

I have always been pleased with the service I have received from Bell Brothers Heating and Air Conditioning. The technicians have always been very professional and knowledgable. Yesterday, a new technician came to my house to perform a check of both the heating and air conditioning unit. He was very thorough and explained what he had done. I called Bell Brothers and asked that Josiah be the one to come out the next time I need to have my unit checked.

Sheila S.

10/17/2016

I had a heating system tune up done at my home. I took advantage of a radio ad special. I had no reason to think I was in need of a tune up, but the price was right so I figured what the heck? Sooooooooo glad I called them. My technician showed me where the plastic caps on two high voltage wires had worn away, thereby exposing the wires. If those wires were to touch it would most likely cause a fire! YIKES! I asked him how that could happen and he assumes that upon installation of my unit, that the caps were screwed down too tightly. He replaced those caps, changed my air filter for me, cleaned off that ugly grate, checked the airflow in the rooms and did whatever else technicians do when they perform a tune up.

Kyle was friendly, yet professional and arrived on time. All good things!

David S.

7/13/2016

I have a neighbor who bought a fancy A/C replacement from these guys. It's been two weeks and they still don't have it right. They keep having to come back over and over. The last straw was today when they blocked the alley to our homes and prevented the trash pickup by the County. So not only did they piss me off but eight more neighbors. I couldn't find the driver of the truck so I left a note. They just drove off without even acknowledging a problem. Don't call these assholes.

Sean D.

1/18/2023

Buyer Beware- Crazy story, but my mother in law had me involved every step.

She got the mailer that said $xx HVAC service. It was a really good deal so she called. Her system had no issues and just needed some new filters, so she thought instead of me doing it she will just get everything checked and the filters changed.

Nice tech showed up and checked out the system and told her about her problems, cracked manifold, igniter takes too many attempts to lite and that she needs a new system including some ductwork. But guess what she is in luck there is a sales guy in the area that can give her a quote.

Sales guy shows up and gives her three choices 20k, 25k and 30k. Really pushes that she needs a new system and in a couple weeks prices are going up. Mom is in a panic. I calm her down and say I will check it out don't worry.

Two days later system stops working. I mobilize a reputable company I know and they get someone out there same day. I have them do full inspection. Manifold is perfect with no cracks, igniter has failed, ductwork is fine and of course it still needed new filters. They sourced the igniter and $318 later we are back up and running with a fully functioning serviced system. It has been going strong for over 3 mos.

I almost want to send this to the better business bureaus but I decided to just vent on Yelp. I wonder how many people with an older system just get suckered into dropping the 20 on a new system. The broken igniter 2 days later was the full on hustle move...

Larry R.

02/01/2012 12:00:00 SA

I Will Never Have Bell Brothers Out To My House, Nor Recommend To Anybody Else To Have Their Services Again. The Installer Filled Out Paperwork That Is Not Accurate With My Original Quote And When Speaking To Debbie In Office, I Was Lied To, And I Will Be Taking Court Actions Against The Bell Brothers DON'T LISTEN TO PAT AND TOM ON KNCI THEY HAVE NOT DEALT WITH THEM WHEN THERE IS AN ISSUE Bell Brothers Have Been Rude On Phone, And NEVER Returns Calls.

M S.

2/22/2019

I had Brian from Bell Brothers estimate new windows for my home in Folsom. Brian was professional, demonstrating the windows parts and pieces, something that all of the other contractors did not do. A couple just had a brochure, one didnt have anything but a cheap price.
I noticed that most of the competitiors salespeople were driving thier own cars. They must not be employees. Must save money for the owners if those companies.
I looked at the warrantys provided by The Bell Brothers and Anlin and found them to be the best avaiable. Jeff came out and measured my windows and even though there was some trim that needed to be replaced, because of the No surprise guarantee they didnt even charge me. The install team arrived on time and were awesome. I cant be happier. I highly recommed the Bell Brothers.

Daniel M.

6/14/2015

My system went out on Saturday, I had a different company come out and assess the problem, which was that the motor in the AC unit was out. My system is over 25 years old and it was clear to me that it was time for a replacement. Based on reviews and other recommendations I called Bell Bros to set up a time for a quote. I was told that someone would be at my house at 10am on Sunday. 10:30am Sunday comes and I call Bell Bros to ask where my tech / person is, they then say that the quote person doesn't work on Sunday's and that they are sorry for the confusion?! I was extremely disappointed and angry for having wasted my time. Get your schedules right, or start to lose more valuable customers!

Sharon A.

7/17/2021

UPDATE - I don't know what Bell brothers Text Info To Me is... They did not make any offer to make things right

Margaret L.

8/17/2018

We have had Bell Brothers for some years now.
We had some duct work done this week our
Tech was Grant.
Excellent customer service.
He investigated the issue found the problem
And explained everything as he went along.
Very nice young man a great asset to Bell
Brothers.
Good job.

Megan B.

7/18/2017

If I could give this company a 0, I would. I have several properties and needed one of my HVAC units checked. They had a $89 special for a tune up. I called them to tell them to set up an appointment with one of my tenants and to bill me (they take your cc info before they go out...another amazing aspect of the company). They said they could not schedule it with my tenant and that I would need to schedule the appointment with the tenant. I explained to the office it doesn't make sense for me to schedule the appointment when the tenant will be the one home. I told them not to bother. They called me again to schedule the appointment. I told them no, do not go out there. The next thing I know, they are at the house and of course the tenant isn't home because no one scheduled an appointment. They told me they did a check of the unit from the outside and it would need $500 in repairs. My tenant was not home at the time and I told them to leave the property. They left and miraculously my credit card had been charged the $89 when I told them specifically NUMEROUS times to not go out to the property. Horrible company

Brian B.

6/19/2018

Could not be happier with the service, how their technicians worked as a team, and the final work product. It felt great to have these professionals installing a new A/C unit, upgraded intake, and ceiling insulation. I would highly recommend them!

Pam H.

6/30/2019

We called them on a Sunday due to a broken pipe that was leading to our irrigation valves. The young man, I believe his name was Andrew, did a fantastic job, digging through a wet, muddy hole and fixing the pipe. He even came back the next day to check the glue job, fill the hole and re-pressurize the house line. Highly recommend Bell Brothers, as no one else wanted to touch the issue.

Christine M.

3/25/2016

Yesterday (3/24/16) I had new windows installed in my home by Gerardo, Sal, John, Anthony and Leiman. Wow! What a nice bunch of guys!, They were all in crisp, clean Bell Brother's uniforms, they were kind, courteous and respectful! Each one walked up to me, shook my hand and introduced themselves. They came into my home covered their respective work area, put booties on and got straight to work. When all was completed, Gerardo walked me around to every window and showed me how everything worked, he went so far as to apologize if he found a speck of dirt that was missed during the clean up process. He had heard, I may be interested in a new water heater, so checked with me to confirm I was still interested and then set up an appointment for someone to come out and look at it. In today's society when it's rare to get good customer service anywhere you go, it was truly refreshing to have these young men act and treat me accordingly. I will forever be a Bell Brother's customer!! What a honor it has been to do business with you!
Christine M.

Barbra L.

2/28/2021

I am SO upset with myself that I fell for the deal tune up. They sent some inexperienced guy out to do it, who did something wrong, and now for over 2 + weeks my heater mostly will not work. Bell Bros has come BACK out 9 TIMES to try and fix it. 9 TIMES they have come back out!!!
There have been many times when they haven't had a technician available, that I've had to just sit in my house and be COLD.
Today is a Sunday I've called them again because my heater won't come on and they won't send anyone out?? They claim to be open today but don't have anyone to send out? They feel no responsibly and have no compassion that I will be COLD for the next 24hours until they can get someone out to help me.
It's February and i don't have any heat. My heater was perfectly fine before I called Bell Bros, no problems with it, working just fine. Then I thought I'd get the tune-up special, and my life has been hellish and frustrating ever since, because they can't seem to figure out what the problem is, that they created.
Being cold in your own home is very debilitating and I have been reduced to tears many times.
This is just awful.

Lisa L.

9/16/2021

I have a long history with the Bell Brothers and overall I have been happy with they work they have done. However, all this changed earlier this year when they completed a repipe and sewer line replacement. Two separate jobs but they had a team of people working on each project. During the process there were times when nothing was being done and there was a lack of communication from the workers or staff personnel and me. Since the job took twice as long as had been projected I contacted the office to obtain information. Prior to completing the job the workers broke a door which was used to gain access under the house. Although they agreed to repair it the job was not done well and the door became detached quickly. In addition, after the job was done I noticed a large patch of grass, roughly 3'x5' was burned down to the dirt. I have reseeded it a number of times but to no avail. I sent pictures of both the door and the burned lawn but to date nothing has been done. Additionally, I have had more clogged toilet problems than ever...I found out within the past week that my job required something to be done with the City of Sacramento who were called out but apparently refused to do their part. So, Bell Brothers says they will remedy this situation with the City and fix the things that were damaged but it has been almost 6 months!

Judith L.

5/21/2022

Bell Bros plumbing, heating and air personnel are nice folks. I have the maintenance plan with them and they do a thorough job. They are pricier than other companies, but they do great work. With that being said, my recommendation is only for water heater installation/maintenance and HVAC (heating and air) installation/maintenance.
I called them out for a septic drain issue and the guys involved didn't have a clue. Other than that, my interactions with them have been pleasant, from the phone staff to the technicians that come out. Nice group of people.

Alan V.

8/16/2017

It is now over five years later and my AC units still work fine. Read my original review from 2012 for details on how shady this company is. Their service techs and sales people seem like real nice guys, but you cannot trust them.

Pamela L.

1/14/2016

I called bell brothers because I smelled gas when my heater turned on, I had just received a mailer and decided to try them. The tech they sent took his time checking out my entire system and reported back it just could use a tune up, it is 13 year old and never had one. I have an apt to discuss replacement of my air conditioner which I asked for. He was very thorough and very nice. I felt he knew his stuff and my dogs loved him which tells me a lot. I'll repot back on pricing after my apt.

Chris L.

4/29/2021

i had some issues with bell brothers when my heater went out. It wasn't properly diagnosed and things were not good. They came correct, fixing the issue and making things right. Thank you bell brothers!

Larry H.

02/10/2022 12:00:00 SA

Serge Kondrashevich was great gave us a run down on his inspection and recommendations and was very polite and knowledgeable.Thx's Larry Hill

John D.

4/13/2014

The 3 year old A/C in our house was not blowing cold air. Bell brothers technician arrived and never checked the A/C in the attic. He checked the condensor outside the house and quoted me $1085 to repair it and wanted to sell me a service plan. It was a list of items to check.
His other option was to charge me $300-400 to charge the system for now. I had it repaired for $300 by a reputable company in my local area that has great reviews on yelp. Sorry, but I would NEVER call Bell Brothers again. Seems like the only thing good about them is the commercials.

Steve M.

3/28/2020

Great experience from Ryan M in fixing a failed heater and replacing our outdated zone control board and modern thermostats with a transformer. Professional, knowledgeable, patient, clean and he and his partner worked at it nearly all day until working properly. Their membership program has been a good value and paid for itself.

Ron L.

4/13/2018

I'm writing this review because our installer Rich M. was awesome. He installed the Nest in our house and he encountered some problems with the wiring. He was determined to get it installed!. In my opinion he went above and beyond what was asked of him, he did solve the problem and did so in a professional manner. He had a great attitude and very friendly during the install. We have used Bell Brothers for years and have been very satisfied with the company! Thanks again Rich M., you did a great job!

Erika C.

4/13/2013

If you want a good, HONEST company, use Young's! He was a wonderful man!

Thom P.

05/12/2021 12:00:00 SA

This company keeps sending unwanted advertisement. They will never get my business.

Bob R.

04/04/2017 12:00:00 SA

Clinton identified a problem that was obvious when he pointed it out. Prior plumbing had been messed up to the point of incompetence. Clinton spent 3 hours working thru the prior owners mistakes and fixed the problem. throughout, he was professional, educational and patient. Afterwards, he cleaned up and things worked great.

Jeremy B.

05/08/2013 12:00:00 SA

Skip the Groupon garbage. They try. They are polite and peofessional. I started at 39$, then went to 79$, went back to groupon price. Then got estimate of 451 from technician. That changed to 951, then finally down to $748. AC up and running. But I forfeited my original groupon purchase, for a diagnosis, that I did myself. Oh, the gimmicks. They are making it right and coming to finish the multi point inspection, on their dime but it is a month out due to the bookings and service calls. They ended up being cheaper than the other two tech companies, nurturer is no room to negotiate. All prices are pre-established. I also disputed my credit card charges (all of them) and got all of my monies back.

Dee Q.

05/01/2017 12:00:00 SA

I've used Bell Bros. over the years for both AC/H and I've liked the techs fine but the front office and phone service is the worst I've ever run into....I'm 71 so have used a lot of companies over the years. I've even quit using Bell Bros. due to the terrible office service and after finally getting to make an appointment, take time off work to be home and then they call that day wanting to reschedule my appointment for someone elses emergency, I think not. Even when you are a member of the club you get put into a phone cue that keeps dumping you back to number 7, after working your way up the cue to number 2, oops, I'm at number 7 again. My system had quit and after about 30 minutes of this nonsense I drove to their office which is not all that far from me. After a service guy saw me standing outside the key coded door trying to get in, he opened it for me and he told the staff that I was at the front desk....all I could hear was lots and lots of laughter in the back. About 10 minutes later someone finally came to the front to help me. All I can say is it doesn't matter how good your technicians are if your customers can't get an appointment to get the techs to the customer's home. Not all the techs are the greatest but all in all I've been happier with Bell Bros. than the alternatives I've tried....still hate their front office and will probably not even try to call them this year due to the lousy office staff.

Cody G.

7/31/2019

Came out promptly, diagnosed the problem, advised me on what I should do if my water heater pilot keeps going out and didn't charge me.

Evan C.

2/16/2023

Avoid at all costs. Not a trustworthy company.

G D.

1/25/2022

These guys seem to be nothing but money grabbers. I had them out back in about June for a water heater. The guy told me $3,500.00 which I though was about $1,000.00 to much but he said it was the best American made heater, the best and correct installation and the best warranty and the $300 city permits included. Was told they work in 2 man crews but only one showed up. When setting the tank on the raised base he knocked odd a bunch of stucco and didn't tell me, drained most of the old tank down my driveway, next day it was a layer of rust stain. They never called for permits, I called the city to set everything up for the Bell Brothers, permit price was $47.00. They had to return twice before it passed inspection They have refused to give me a detailed receipt. They refused to return any of my dozens of phone calls so they must be hiding something. I am an older disabled person in a wheelchair. I almost feel like I was taken advantage of and now being ignored. I priced out the parts in retail. The Bradford White heater is/was $800.00, various parts less than $500 so I guess they charged over $2,000.00 for installation????? Anyone see a problem here? Serious, DO NOT USE THESE GUYS

Donald T.

7/31/2017

I am very dissatisfied with Bell Brothers. We had them install a furnace for us approximately nine years ago, that cost us over ten thousand dollars. I addition to this, we purchased a club membership, which made us priority customers. Through the years we have had our unit serviced twice a year to prevent serious issues.

On May 30 of this year a technician came to our residence to prepare our unit for the summer. He worked for about an hour on the unit, and at the end he said that it was quite ready for the summer season. How surprised we were on June 17 when the temperature registered 80 degrees in our house with the air conditioner turned on. It kept climbing as the afternoon wore on. We called Bell Brothers, and we were informed by their answering service that they would get someone to our residence as soon as possible. The evening wore on, and still no response. We called the next day and were told that they were still trying to find someone to come out, but still no one. The next day was Monday, and when we called again, we were told that no one could come until Tuesday evening, and could we wait until Wedenesday. I told them, 'no', becuase it was 97 degrees inside our house. That Monday we had to rent a motel and put our dog in a kennel to survive. The next day Bell Brothers called us and said someone would be coming Tuesday, late in the evening. They did come and fixed the problem.

Our question is: Why would a furnace unit that was less than ten years old give out when a month before so a technician came to prepare it for the summer? Why would Bell Brothers take over three days to respond to our call when we were dealing with an emergency? We wrote Jerry and Kenny Bell two letters, but they did not have the courtesy to respond. Instead they assigned their manager to our case who was most difficult to deal with. He said very emphatically that they did not receive a call from us until Monday, but that is absolutely not true. We called June 17, 18, 19 and 20. The technician came on the 20th! The manager kept saying that we were confused, that we did not call until Monday. We have cancelled our club membership and will go with a company more reliable.

The 'No surprise guys? Do you mean the big surprise guys?

Billie H.

03/02/2018 12:00:00 SA

I called Bell Bros out to fix a leak in the copper tubing on top of my hot water heater. The tech said it would cost 630.00 to fix. I asked him to leave. I called Crystal Plumbing based in Lodi and the son, Jake came right over. He was finished with his last job and was on his way home. I told him he could wait until the next day but he said he'd just come over and take a look. He fixed the leak and charged me 125.00!! While he was in the garage fixing the leak in the tubing for the hot H2o heater, the flusher lever on the commode broke. I went out to the garage and said, Don't leave, I just broke the lever on the commode. He came in and put a new lever on the commode and didn't charge me for the lever OR for putting it on! GOD SAVE US FROM CROOKS AND LIARS on this planet! SIX HUNDRED AND THIRTY DOLLARS... REALLY? I hope this business folds up. You cannot go around lying to people and charging them stupid prices when you know full well you're cheating them!

Scott B.

11/23/2020

This known 'premium service' (which you will pay extra for) replaced my entire home HVAC system for $25,000 in June. When I turned the heater on in November it failed nearly immediately. Oh well, faulty part and they did come out the next day after I called.... but then.. nothing.

The tech said the replacement part might be in before the end of week, more likely the next Monday. On Wednesday after that Monday *I* had to call to ask, Where is the part? When are you coming back? They said, We don't know why no one called you. They supposedly scheduled an appointment but I realized a week later that no appointment had been scheduled. They forgot again! I had to call them a second time! Now it's nearly two weeks of freezing in a house with a brand new system that doesn't even work.

THIS is their stellar '5 star service? They forget to follow up on a warranty repair, twice????? They care so little about me now that I've already purchased a new unit? I was offered nothing except a few obligatory apologies from their phone secretary. (Like a discount off the monthly subscription I'm still paying for to service a brand new unit.)

That's the kind of support and service I can expect from their 'premium service'? They're so big they can completely overlook customers, even ones who bought their 'top of the line' most expensive system this year.

Don't pay extra for Bell Brothers. It's very frustrating when you don't get what you have ostensibly paid more money for.

Rich H.

6/30/2023

Kyle was extremely professional and thorough in checking out our HVAC. He was on time, on budget and performed magnificently.

Octavious M.

12/28/2017

Just had an old water heater replaced at my home as I saw a Bell Bros. truck working across the street at my neighbors house about a week ago (12/21) and called then over to give me an estimate. I didn't even try to canvas for pricing or checked with other companies as I just wanted it done and replaced. They were there the next day and got it replaced ($2,400+ for a 50gal gas heater) - again, not even sure if that's a fair/reasonable price. The work, the timing was impressive and I should rate them a 4+ star. BUT!!! A few days later while I was out of town, my wife complains of strong gas smell near the water heater in the garage. Called Bell Bros around 6pm (12/27) about the gas leak and was told to call PG&E as it was after hours and they cannot come out. AFTER HOURS! What if this thing exploded! What ever happen to guaranteeing your work. PG&E came out and found the flex connections made to the water heater were not tightened and were able to immediately detect and repair the leak. As I watched the two guys installing this heater, it appeared one guy is new and being trained and only used a channel lock pliers to tightened all the connections - not a wrench. Not sure if this is the norm, but it seemed odd. They never did a leak test once the job was done. They never told me that they wont come out after hours to fix something they did wrong - and why would they not for something this serious.

Disappointed!

Mark G.

12/21/2017

This company has been around a long time and has probably installed thousands of heating and AC units in Elk Grove. It's a big expense so I wanted a company that would do an excellent job. They guarantee their work which is a big plus. The first appointment took longer than I expected. Buying a new heater / AC unit is complicated as well as expensive, no matter who you buy from, so expect to spend a couple of hours going over everything. I don't think it is possible to have that conversation in one hour. (Maybe if I didn't ask so many questions . . . .)

They have a good source for financing, a couple of them, one being Ygrene which finances through your escrow payment on your mortgage, and another being Synchrony Bank which offers low interest unsecured loans for these units. I used Synchrony.

Originally I chose the gas heater / AC unit, 14 tons. The unit, once installed, was not satisfactory because it added a certain smell to my house. This was due to the way they are manufactured, by Rheem / RUUD. Not Bell Brothers' fault. To solve that problem they came back out and attempted to remove the oil coating on the heat exchanger tubes. This was after I ran it for many hours. They did everything I asked and I was up there when they cleaned them. Some of the smell remained. I have chemical sensitivity - I am sensitive to smells - so this was an issue for me. Other people might not have been bothered by it.

I asked Bell Brothers to replace that unit with a heat pump, which runs on electricity. They did, which was just the right solution for me. There is good, clean, warm air in the house. It was an extra expense for them but this was how they stand behind their guarantee of their work. I recommend this company.

Brenda E.

8/13/2022

If it was possible to give this company zero stars, I would. A tech came out to our rental property. My landlord was present for this visit. The Bell Brothers tech and my landlord went up to the roof to look at the A/C unit. No more than five minutes later, they both came back down and the tech left. My landlord said to me that the tech did not even open the unit and said a new unit would have to be installed! The tech told my landlord that it would cost about 11,000 dollars and asked the landlord for 450 dollars as a down payment for the job. My landlord, who is an elderly man but not stupid, said to me that after telling the tech he would NOT pay 450, so the tech settled for 99 dollars! And, mind you, the tech was vague about what was wrong with the unit. My landlord then told me that he would contact someone he knew to see if that person could come by Saturday to look at the unit. The new tech from a different company came by on Friday, 8/13/22 to look at the unit. When both the landlord and the tech came back down, the tech announced that the unit only needed cleaning and would look at the freon as well. Then the tech cleaned the fan blades and coils and charged 400 dollars. I told the landlord that the Bell Brothers tech tried to scam him and he agreed. I cannot believe this even happened. The tech that cleaned the unit put it back together in the space of no more than a half hour. Beware of unscrupulous and scamming companies! I am guessing that the Bell Brothers tech saw my landlord, assessed him as elderly and clueless (which he is far from) and figured that he could scam him out of about 11,000 dollars. I vowed to both call Bell Brothers to tell them how this tech visit went and to do a Yelp review!
Done and done! End of story, beware of greedy and scamming companies!

Gregory L.

2/14/2017

Started out great my gas line for a range was installed in a few hours.
When the city and PG&E inspected the job problems became evident. No earthquake strapping and a tee with a plug instead of a straight pipe connection not to mention a broken service valve on the main gas line
After reporting the problems to Bell Bros it took OVER ONE WEEK for a technician to arrive
After several weeks and at least 5 technicians as well as 2 managers visiting my home the problems remained Unresolved
Bell Bros doesn't value their customers throughout the many weeks of correspondence with service specialists and managers visits I have lost all respect and don't believe that the company is committed to excellence in service and are committed ony to monitary gains and are not the concerns of PG&E or the customers'

Pat W.

03/06/2022 12:00:00 SA

Last fall I had a pair of windows installed and French Doors, total cost $8k. The window went in as promised but the stucco and reconstruction of my home was a battle. I was given a ton of excuses and even told the business was sold. Nonetheless, I'm outside painting my house, another unfinished job, and I noticed a few areas that are rough and have no stucco. The installers for my French doors left the gate open and I had to chase my dog all over the neighborhood. I'm a capable 68 YO woman but I'm fed up with fighting businesses that don't keep their promises.

Terry T.

08/09/2015 12:00:00 SA

The most dysfunctional company I have ever done business with! Charged me for a warranty part I had to fight with them to get my money back. The girl on the phone told me for it to be warranty I would've had to have the part. A technician told me they only do warranty work on their own installs both turned out not to be true. They are higher priced and the right hand doesn't know what the left hand is doing. These guys suck!

Myra M.

9/27/2019

Bell Brothers to the rescue again. I had scheduled another company to fix plumbing issues and they never came or responded to repeated calls. I called Bell Brothers and they scheduled for the same day. Good thing because part of the job was covered under warranty. Guess I won't stray again. Great Job Jody always pleasant and thorough.

Charlotte M.

4/13/2013

Matt H. came out to perform seasonal maintenance on our rooftop HVAC system. He arrived within the time window given, was very friendly, polite and professional. He was careful to use shoe covers when coming indoors, and was able to point out a couple ways we could improve the energy efficiency of our system.He let us know about their membership programs but was not pushy at all, which I appreciated. Matt performed the servicing in a knowledgeable and efficient way, and was aware of the special pricing I'd been quoted on the service. My first experience with using Bell Brothers was very positive, and I will likely call them next time I need service, upgrades or repairs on my system.

Don W.

5/31/2021

Here's my thought about the bell brothers,
If you were stuck in quick sand, they would charge you double for the rope to get you out!
That is all

Charlene M.

06/01/2012 12:00:00 SA

We've had Bell Brothers service our heating and air conditioning system for several years. We've always been happy with the service we have received from them up until now. Our air conditioner stopped working last September and they came out and said they could repair it but that it was getting old and that we really needed a larger system. They said a new system would save us $70 a month on our utility bill. We thought the cost savings would offset the payment for the new system and agreed to have it installed. We'll it's been almost 9 months and the cost savings we have incurred is $24. Not much of a savings. I wrote them a letter about quoting people false or inaccurate information since this was the basis for our decision and never heard back. If we knew we were only be saving $24, we would have just waited until the thing was beyond repair. Very disappointing. Once our service agreement is up, we will be going somewhere else.

Sheila M.

9/21/2018

We have had bell brothers for about 7 years and are pleased until the last visit. They didn't tune up our unit. Said we need a new unit because our system failed. They didn't read tag the unit. Told us they could give us a special price on new units but they only had a few left. Technician took pictures of our unit but could not send it to us. Offer home warranty came out did an inspection and said everything was okay. Bell brothers technician follows yolo with as phone call to let us know we could still get the special price. Ni thank you

Captain K.

9/14/2020

Came back home after being gone on a long trip and my AC was out. Bell Brother took care of me and were out in the same day as my call. It cost $99 to have an inspection but the tech was able to fix the problem and replace a fuse without charging me me. He was friendly and professional. I would definitely call these guys again.

Jay L.

09/12/2021 12:00:00 SA

Honest truth they are very responsive.
If you havent been living in Sacramento area dont try to be a cheap ass about spending for a new AC unit. Many unit tend to get old and run down and many folks will ride those unit til its truly dead and to cheap to buy a new one.

The tech and customer service are very responsive. And some techs tend to run late due to previous jobs. So use your critical thinking people, the techs are not robots.

James S.

06/08/2011 12:00:00 SA

My grown daughter called Bell brothers just to have the heating and air system checked out and cleaned. The 'special pricing' they offer is advertised all over Sacramento. I am told they had a $2.3 million advertising budget last year. Can't confirm that, but might be true.
So they entice new clients with the pricing, and then come in and try to sell you a new system. And they love when a young woman is their point of contact. Much better to spin the need for a new HVAC system, seeing as how she is probably not an expert in heating and air conditioning...
The similarities of our experience with Bell brothers, to others on this list is clear. They show you a 'cracked' heat exchanger, tell you it is incredibly dangerous, and then set you up to talk to a 'comfort consultant' (I'm not making that up...) about your options for a new system. It is the total hard sell...
We sent them away, after paying for a 'cleaning' that was nothing more than a cursory wipe-down, and got another firm in for a second opinion.
The 2nd company's tech did, in fact, find a crack in the heat exchanger, but the technician was really intrigued by the crack itself. It wasn't a typical crack, but looked more like a 'punch', as if the wall of the heat exchanger had been hit, and pushed out. Think of someone pushing a screwdriver through a soda can... Mind you, the system had been working just fine up to this point. So I asked my daughter if she observed the Bell bros. technician while he worked on the system? No, she said. So, they (there were 2 Bell bros. techs there...) were alone with the furnace before they came to her with the scary story about the heat exchanger? Yes.
Hmmm. Can't prove anything, but it really looks like the Bell tech. did a number on the heat exchanger. No other way to explain this damage.
Whatever. I had no choice but to buy a new system.
But the good part is, I did some research, and found a company that does great work, at a fair price (MUCH lower than the Bell bros. prices), and am super happy with the final result, not that I would have minded saving my money for a few more years.
Bottom line. DONT use Bell brothers for anything! They come to your house with a simple idea, which is to sell you a new system. The super low pricing of their 'inspections' is a loss leader. They only make money if they sell you something extra, like a new system, for example...
Just a little research will help you find better people. There are much better companies out there...

Olivia F.

3/23/2021

Our A/C has been on its last leg ever since we moved into our house, but it was only this year that we were able to afford to get it replaced. After having a few other companies give quotes, Bell Brothers was the last one scheduled before my husband and I were to make our decision. If I'm being completely honest we kept the appointment as more of a formality, but were thoroughly impressed with the in depth knowledge the salesperson showed of our system and in presenting solutions to the problem. There were also no other companies out there that offered warranties and guarantees like Bell Brothers, and as a mother of 4 young children that set my mind at ease because if something were to go wrong I knew I could depend on them to get it fixed. Less than a week after speaking with a salesperson we are sitting in a comfortably heated house with a new furnace and A/C and looking forward to a much cooler house in the summer. The installation crew was also extremely professional, making sure to clean up after themselves and even were able to finish up the work in one day which was an unexpected surprise. Thank you Bell Brothers for your exceptional service!

Louise B.

02/01/2023 12:00:00 SA

Beware of Bell Bros, the no surprise guys! In Sept., our A/C stopped working, so believing their TV ad, we called Bell Bros. The guy arrived promptly and replaced a Capacitor for 894.95. I was told it was a temporary fix and that I should join their Bell Reward Membership because the monthly cost of 19.95 would be deducted from the price of a new A/C unit. Also, I had up to a year to purchase their A/C at a cost between 20-30k, and most people found joining the Membership a good deal! Since the A/C unit worked, I saw no rush to replace it, but I did join the Membership.
In January, they called and said I get a free furnace checkup as part of the Membership. Two guys went into the attic and reported the furnace was old and needed to be replaced. I said it was working fine, but he said it could leak monoxide poisoning. The cost to replace was again 20-30k. He also said I needed to act quickly because the membership deduction was only good for two months! When I mentioned the previous guy said a year, he said that guy was mistaken.
Yesterday, a Bell Bros tech came out to give me a complimentary water heater checkup and to drain the tank. This tech guy said the water heater is 18 yrs old and could explode any minute, crash through the adjoining sheetrock, and send 75 gallons of water through the house. He didn't drain the tank saying it would cause the unit to stop working.
I pulled the contract, and it states just above my signature in bold letters that I could cancel the Bell Rewards Membership at any time. So I called to cancel and was told I had to continue paying 19.95 for an entire year or pay them over $500.00. The conversation ended with them saying a supervisor would contact me. Now, that I'm fully aware of Bell Bros, it is NO SURPRISE from these guys!

Marie R.

01/03/2021 12:00:00 SA

I could not tell you enough how happy I am right now for the excellent work they did just before Christmas; they replaced heating ducts and furnaces. They were so professional and worked with quality. In the beginning, I am so anxious and skeptical because I talked to 2 other companies who gave me estimates of services before Bell Brothers... and if you think about it's a holiday, Covid protocol, and financial constraint... I considered many factors to decide whether I will do this big work at home... but FRANK PARSONS ( Bell Brothers representative) came in this story because he is very honest, transparent and not like others who talk to you like a salesman . Frank talk like no strangers to me... He is genuine, he is never pushy nor make you feel less important person because you don't have money. He took tine to explain options and really help you out and to no surprise he makes it possible. He did some few calls and we sign contract and he said we can do it 1-2 days. Believe me or not, my heater and ducts were completed in half a day; ABC team lead by Matt, arrived by 8:30, started working at 9 AM, and finish at precisely 1:30 PM, and I was amaze working with them is in a different level of EXPERIENCE OF SERVICE...An EXCELLENT one! For 11 years, that we have no functional heater... It feels like the best WARM gift ever I have received for the holidays, and I was touched by the generous time and the gestures of the kindness of Frank and the ABC team. Writing this review for them is my first. Because I want to share this experience because I know there will be many people out there who would like to experience my experience, and for sure, you will get it if you will call Bell Brothers for services and ask for FRANK PARSONS and MATT I can never forget their name. I can't express enough my thank you to them and Bell Brothers because they made my life happier and gave warm heat to our home just in time for the Christmas season . Again, thank you very much, Frank P., and to the ABC team. God Bless you all, and stay safe! Happy New Year 2021!

Ron H.

08/04/2015 12:00:00 SA

Bell Bros. called back within 15 minutes last week during the heat wave of the year. One STAR. They made an appointment within a week in a heat wave TWO STARS. They called to confirm appt., twice and called to say the tech would be there in 30-45 minutes, 32 minutes exactly. THREE-FOUR-FIVE for John the technician. Very cordial guy, took his time to diagnose the problem, double checked a couple of things just to be sure. He explained what the problem was and let me decide what needed to be done. Had the parts, no I'll get back to you, and was done in two hours. We have used them before and were not sorry to have called them again. Quality outfit!

Kris E.

10/08/2012 12:00:00 SA

Greg B. and James G. were very fast and efficient. Explained every detail to me. Outstanding Service. I would recomend Bell Brothers to friends and family.

J H.

03/05/2020 12:00:00 SA

I will give them three stars. The first few technicians were great. Very kind and helpful. Then came the day I needed repairs. Let me start off by saying it is an old system and I'm completely aware it's around the time they give out. However, I need them to repair it and all they wanted to do is sell me a $18000 system. They had someone come out who was supposed to give me their opinion and reassess it. By reassessing it...he stood in my living room and told me I need a new one...without retesting or going into the attic.

I called another company to come and take a look. He agreed on a few of the items. It was old. It didn't have a lot of life left (3 years max). But he also commented on several other things he saw. The person who'd just been there didn't clean up. Someone had tried to add a tray and screwed it in, but it was crooked and tilted. He disagreed I need a additional air filter in the attic or an extra piece on the outside. Anyway...for about $400 less he did the repairs. He also mentioned that there was no way I needed a $18000 system. He said with the space I'm trying to heat/cool I could easily do a less costly system. I think if I could have consistently had one of the first two tech come out, this review may be different. Oh well. Now I'm going with a home warranty, which prefers they do the bi-annually check ups. I would say give them a chance. if you like the tech see if they can be set up to be your tech. If you don't like them find someone new.

Steve H.

5/24/2014

We have been with Bell brothers for over two years, using their $16 a month premium service. So after going through this awful experience, it's hard to believe they would be so bold and deceitful. Our home is 10 years old with a 3 ton ac unit that all of a sudden went out two weeks ago. After calling Bell to come check it out the service tech tell my with and I this unit has a coolant leak and will cost 2-3000 dollars. He then stated we should replace the unit because it's ineffective and will go out completely in a short time. Ok so they send out the sales guys who go over everything wrong with our heating and air and it's going to be anywhere from low 9000-15000 to replace. We were totally blown away. We decide to call a couple of other companies to come out. The other company said same thing, but third company said therein. Leak and your unit is in good working order and should last another 10 years, after about 2 hour he drained lines and braised the line where leak was and was completely back to normal, all for 350.00. Yeah why would you try to sell your valuable customers a new unit when our was only needed a leak sealed. I will never refer anyone to Bell Bothers, very shady.

Dianna V.

5/21/2014

I recently gave Bell Brothers a bad review. I had nothing but issues from the start with them however I must say that they did make it right. It took over two months but they replaced my entire bathroom floor when they could not find matching flooring. Its nice to know that a business will honor their word.

Greg C.

5/22/2020

The no surprise guys just surprised the hell out of me. I called them out for a plugged toilet for the $87 clearing. When the hand snake did not work, they pulled the toilet and found that the pipe is blocked by something hard. They couldn't get through it or remove it, so they gave me a $3,700 bid for tearing out the drywall, cutting out the block, replacing the cut out portion and doing a rough patch on the drywall. The best part of all was that I apparently misheard the price of pulling the toilet. I thought it was $45, but when the bill was presented it was $485. Plus the $87 for the plug they could not fix. So much for the price we quote is always the price you pay, eh? The Sacramento market is flush with plumbers. You can do better than these guys

Update: Bell Bros. did contact me after they left, and probably after I wrote the above review. We did not come to any understanding. I told him that I heard it was $45 to pull the toilet, and I actually repeated the number before telling them to pull the toilet. I also told him I would have laughed the techs out of my house had I heard that they wanted $485 to pull a toilet. I told the guy who called that I would give them the benefit of the doubt that I misheard the number, mostly because I already paid $485 for pulling the toilet and it was my fault trusting these guys and not getting it in writing. Don't make the same mistake.

By the way, take a look at the not recommended reviews for this company, and particularly the review by John A. on January 1, 2020. It seems they used the same $45 dollar estimate for pulling a toilet that ended up being $485. Sort of makes you wonder about Bell Bros. statement, below, indicating that they did not intend to cause any misunderstandings.

As an additional thought, it took the tech maybe five to ten minutes to vacuum out the remaining water, disconnect the water line and remove two bolts. Best case that means they charged me roughly $3,000 per hour to do a low-skill job. The guy I spoke to told me that their prices were their prices, that they were neither the most expensive in town or the cheapest. I'm out $572, my toilet is in the middle of my bathroom floor and I have to find a reputable plumber to fix the problem. Enjoy the $572, guys, you'll never see another penny from me or from anyone I talk to.

Last update. I dumped a package of Green Gobbler down the pipe last night -- the rough-in still is exposed -- and another package this morning and the problem is all better. There was standing water before. This morning I dumped a large bucket of water down the pipe and could not get it to pool. Right down it went. $15 worth of product from Home Depot. Much better than paying these guys $3,700 to rip out a wall, cut out and replace a pipe and put up a rough patch on the wall. Damn shame I didn't remove the toilet myself. I could have saved $485.

Final update, really. So, you don't recommend the use of chemicals because it can harm the pipes. I guess if it does then I can find a reputable company to tear out the drywall, cut out and replace the damaged portion and put a rough patch on the drywall. Oh wait, that's what you wanted to do for $3,700 before I fixed the problem with $15 worth of Green Gobbler. Avoid this company at all costs.

Monkey Girl L.

7/16/2015

I called Bell Brothers on June 15th and spoke to a rep. I made an appointment for our home and rental property (Duplex) which is less than a mile from our home. The soonest they could get me in was (today) 7/16/15 for both properties, which was fine. I explained about the rental property and that it was a duplex and she said that she had to send me a rental agreement to get on file. Also that they would charge the duplex as one unit instead of two.

Life went by and I forgot to send in the rental agreement, thinking that it wasn't detrimental to the process because all it does is give the tenants information, and we can choose to allow the tenants to make additional appointments in the future and that they can make repairs up to $250. I called to let them know that I would be emailing it back to them 7/13/15 and to confirm the appointments because I needed to plan to have someone at our property and the rental property and they never confirmed the time of the appointments with me.

So, I called and they never scheduled the rental appointment, because according to the girl I spoke to, they do not scheduled it until they get the stupid rental agreement back.... WHICH I WAS NEVER TOLD! She also confirmed that they would charge me for both units plus our house which was not what they had originally told me. I asked to speak to the manager, I was furious! I waited about 10 minutes and she got back and said that her manager had gotten off a call to answer her question, that there was NO WAY they would fit us in on the original scheduled time. I told her to keep the apt for our house, but I was pissed. I then got a call back stating that they found room for the duplex and that they would charge me as they originally promised.

I asked for them to email me the confirmed time slots so that I can organize with our tenants. Never got the email. Yesterday (the day before the apts) I got a call stating that I had an appointment and they would be there today. No times, or any additional information. SUPER HELPFUL! So I had to once again waste my time to call back and the person on the phone emailed me a confirmation of the times as I had previously requested and they should have provided in the first place..... wouldn't that make sense?

The reason they get three stars is because my tenant stated the technician did a great job at the rental and our home. He really took his time with the maintenance, which is great to hear, I was worried after our sub-par customer service experience.

However, I just emailed and asked if I would hear from the Technician since I was not at either apt regarding a report (which we have been provided by past companies) and they said NO because I signed the agreement which had nothing to do with our home and I don't understand what that has to do with them providing any feedback regarding our AC units.

I'm on the fence about using this company in the future.......

Randy H.

2/18/2021

There units they install are unreliable, so much so that you have no choice but to sign up for there monthly service plan to keep your AC/Heater working or plan on paying $500 for repairs every year. Even worse that just raise that monthly fee without considering how that might impact many families during a pandimic. Bell came out to do a free plumbing inspection and said I had a leak under my tub, the estimate was $1000 to repair. Knowing what I've learned from these rip offs I call another plumbing company. This guy told me I was missing a $2 seal on the overflow drain in the tub which I installed myself.

Jennifer H.

3/17/2017

I can't even begin to explain the horrible three month long project our family has been put through because of bell brothers. After several weeks and more than twenty appointments of technicians as well as managers visiting our home, our project and problems remained unresolved. It wasn't until after several unreturned phone calls to managers that our job was finished... even though we still have plywood covered holes in our floors. When I did speak to the top manager in charge, she seemed very annoyed that she had to deal with me and passed me off to the call center. When we asked for a discount for our troubles, and the fact that we had to manage / schedule the project ourselves, we were given $600.00 off our $37,000.00 dollar bill. Keep in mind my husband and I lost way more than $600.00 in wages taking time off for all the appointments needed to complete our project. In my opinion bell brothers does not value their customers at all. I have lost all respect for the bell brothers and do not think the company is committed to excellence in service at all. I think they are only committed to themselves and making as much money as possible. I will never use them again and I will never recommend them to anyone I know.

Ron R.

7/22/2023

You're not a company I would recommend or request back, technician said after 30 minutes said the AC unit could not be repaired, said it HAD to be replaced, tried selling me a new unit for $18000+, first thing rep did when he stepped out of the vehicle was tried selling me a service contract for $20 a month. You still charged me $99 for doing nothing but wasting my time.
Contact another service company, they replace solenoid and had it up and running in less than 20 minutes.
your company is a disappointment to technicians, companies such as yours should not be allowed to continue in business ‼

Paul K.

11/13/2013

Our heating/AC unit stopped working so we contacted Bell Bros to diagnose and fix the problem. We have used Bell before without issues. This time was different.

The technician was very courteous as is the usual for Bell. He found that the motor was bad and a relay switch also needed replacing. The total was going to be over $758 to fix and he couldn't guarantee whether other parts might need replacing as well. Since the cost was so high, I asked if we should consider purchasing a new unit. The Bell Bros. service guy said that he would have a sales person contact us to discuss purchase of a new unit. He also wanted us to sign up for a $40/month maintainence agreement. At that point I felt that I needed a second opinion so I paid the Bell Bros diagnostic fee which was around $85 and told him that I would get back to him.

I contacted another Independent Heating and Air service repairman who came out and told me that the motor did need replacing but that the relay was fine. He also said that our unit is working perfectly well and does not need to be replaced. He charged us $150 for the motor and $75 labor. He was done in 45 minutes. Total $225 vs $758 from Bell. Our heater unit works perfectly now.

Be forwarned!! Bell Brothers will charge outrageous prices to make simple repairs as well as some that don't need to be done. Be sure to get a second bid on any estimates by Bell. Also Bell will automatically charge you $80 to diagnose the problem. You won't get that money back.

Addendum: Bell did send me a check for $80 as reimbursement for the erroneous diagnostic and apologized.

49Square M.

4/27/2023

Kenny and Jerry are you in charge of this racket or what? I asked Rep to call back this morning and haven't heard a peep!
Your 2.5 stars out of 5 stars clearly indicates this family owned business is not on top of it... and you've been in business how many years with so many missed opportunities to be a 5-star company in town. On hold on the phone going on 9+ minutes now... will take my business elsewhere,

Susan M.

07/03/2017 12:00:00 SA

They came out and changed the blower in no time. These guys were much nicer. We talked of pugs. I didn't get his name, but he's very good with customer service. I hope we don't need to see you anytime soon, and my husband has purchased MANY filters to help with that on our end. . Yes. The price quoted to me was ridiculous, and not a good idea, with the internet around. Integrity is important to me.
Our warranty expired last month, but they honored it anyway, and they apologized to my husband for the missed appointment. It's all good.

Rich V.

6/18/2023

Right in the door the service man tried to sell me an air purifier.
$1200 to $1300 estimate for a $300 part on line.
Also in going over the back yard I found a screw he left on top of the air conditioner.
Usually the best place to go for service.

Rachael G.

07/03/2021 12:00:00 SA

We had them come out and do a service tune-up, and being that our A/C until is super old, they were stunned how well it functioned and worked.

You can see the difference since they have cleaned it looks so much better, pretty much brand new.

Chris R.

05/07/2017 12:00:00 SA

Bell brothers is awesome. They installed my new air conditioner and heating units. They were very kind, courteous and did the job quickly. I strongly recommend them.

Eric D.

7/23/2009

I second what Monica has to say about Bell Bros. My service tech too was Eugene. He is a consummate professional and extremely diligent and thorough. He obviously knows what he's doing. I would very much recommend!

Dinah C.

6/13/2023

Rico came on time and he did excellent job. He even recommended to have my Halo checked as the quality of water is not that good. I really appreciate him for being assertive as I have no idea whatsoever when it comes to water potability.
Rico you did it right! Hope your colleagues will do the same. Awesome!

Chris V.

04/03/2023 12:00:00 SA

I've been a member of Bell brothers for a little over 11 years and with various houses. This is a general review. However, today, I had them come out for yet another repair and of course they were so professional and stuck to the quote and even did a little extra outside of what they quoted for no extra charge. I am very happy to be a member of Bell brothers plumbing, heating and air. Very reliable and always very responsive. They have the most professional people that I've experienced yet in this business. I will continue to be a member and be glad that they are there to help me even in emergencies. There's no surprises and they work with you on options when things go haywire.

Leslee H.

7/19/2019

Service tech (Scott) arrived within 30 minutes of my call! Got right to work and had sink clog cleared within 20 minutes of arrival. Placed booties over shoes before entering the house to complete paperwork. Very pleased with service!

Venus J.

01/12/2016 12:00:00 SA

Very pleased with their service . They showed up when they said they would. Concentrated on getting the job done the entire time they were here. Put the blue shoe covers on each time they entered and exited the home. Will recommend them to anyone who needs heating and air services .

Robert E.

7/13/2023

In preface to this review, I must admit that I'm a senior, and being a perfectionist is in my DNA.
- That said,... Bell Bros' a/c tech, Kevin Zych, beat my at my own game! lol. He arrived, on time, today 7/13/23 to inspect, test, service and clean my a/c unit and system.
- Kevin was the consummate professional throughout; explaining everything in advance, answering all my questions in layman terms, and providing verbal, written and photo results from the comprehensive battery of tests he performed... including the a/c related components that operate inside of the indoor heating unit;... fan, blower, electrical, etc.
- Albeit my a/c unit is only a year old, it accumulates a lot of dust and debris.
- Upon inspecting Kevin's work afterwards, I found that he had removed the top grill and fan assembly to clean the fan, motor, a/c pump, condenser fins, and all outer-grill work,... everything, top-to-bottom; inside and out... Conscientious and impressive attention to detail!!!
- Glad that I renewed my annual service membership this year, which provides for yearly a/c and heater inspections, maintenance service, peace of mind, and more, at a reasonable price.

Alissa H.

8/20/2018

Call them up and asked him to snake my pipes. I have a back up problem with water. They had an $80 special promotion going on they came out here. Not only did they not snake my pipes they told me it was gonna be $24,000 to fix a clog in the whole bunch of unnecessary repairs. I called a second plumber says there's nothing wrong except the clogged pipe. And then they charge me the $79 to my credit card and then sent my brother in law owner of the property another $79 bill so their double dipping and they didn't even do their job they were called to do. And then they emailed me two receipts one for my payment and one for my brother. If going to steal from people at least don't send them receipts. Someone is not working with a full deck here but I bet my lawyer will have something to say about this.

Jennifer W.

5/29/2021

STOP SENDING ME UNSOLICITED MAIL! I've been on hold for a long time trying to call, trying to contact your company is ridiculously difficult.

Dao H.

6/28/2018

I must be in the twilight zone here - bit of miscommunication? I think not. It was a HUGE miscommunication. Not to mention that today's ETA for the tech was off by 20 mins. The previous owners used Bell Brothers and luckily, our blower that malfunctioned, was still under warranty (only reason we have to work with them).

Their ETA window was 8-8:30am according to a courtesy call at 7am; yet, the tech didn't show up until 8:50am even after my husband had called to see where the tech was. Seriously???? This was your chance to redeem yourself and you've failed to earn our business, Bell Brothers. Shame, shame, shame. The only reason I gave you guys two stars is because we actually really liked the tech who came out. Excellent customer service on his part. Basically, choose this business if you have all day to wait around and make phone calls. If not, look elsewhere because time is money.

Gary D.

6/24/2015

I want to offer my sincere appreciation to Bell Brothers for their great service. All I needed was a summer check up. This was my first association with this company and I have to say that all I read from reviews and on the recommendation of a good friend, I am very happy with the service that I received. Keith W. was my service technician; he presented himself in a professional manner and immediately began to work with me on what he was going to do and where he needed to go. My unit is 14 years old, but has been running well. Upon checking the compressor unit Keith suggested that I consider a 5-2-1 compressor saver to help manage in in-rush current to the compressor on startup and would extend its life. Being an electrical engineer, I understood what Keith was describing and he was spot on in his explanation. We discussed replacing the compressor; but the recommendation was to leave it alone. Keith's check of our air handler found that a starting capacitor was beginning to fail so I asked that it be replaced. I asked about the condenser coils and whether or not they needed to be cleaned. Given my use of high end air filters and the fact the unit was operating within specifications Keith did not think it was necessary but offered to check them free of charge. He noted that had the unit not been performing well, checking the condenser coils would be one of the diagnostic checks that are done as part of diagnosing the unit's lack of performance. However, since they had never been checked, he did so without any reservation to the extra time it would take.

Based on my experience, I joined the Bell Advantage Club. While that may not be everyone's cup of tea; I felt it was the right thing to do for me. I gave a four star rating because an initial visit does not rate the fifth star. That said, that fourth star represents my recommendation for others to give these folks a chance at your business.
Gary and Hayley

Suzanna D.

8/16/2020

This is to especially thank GLYNN PHILLIPS of bell bros for his honesty and going all the way out to bring joy and peace to my brother who dropped his wallet on the road. He really is an angel for us. God bless u GLYNN and keep doing the good that u do without expecting any return. This goes to.prove that still there are good people in this world. Thank u again.

Robert T.

03/05/2012 12:00:00 SA

I got an HVAC installed by Bell Brothers over a year ago and I am still waiting for a missing part! My problems began with the install; when my install was ~90% complete one of the techs informed me that they were unable to secure the bldg. permit from my town for the install. Apparently there was an open roof permit on my house from 2001 (before I owned it). I asked the tech why they started the work BEFORE they had the permit and he said they assumed they would get it. So now I had an installed HVAC system that was installed without a permit & had to have the building inspector come over to close my roof permit (so I was worried). When the bldg inspector came out to close my roof permit (and later the furnace permit) he was very nice and told me that this happens a lot with Bell Brothers. When the install was complete the top of my AC condenser had a bunch of exposed bolts (that are now rusting). The tech told me there was nothing missing. When another company installed new A/C units (the same brand) at my office I noticed that there was a cover that snapped on top to cover the bolts. I emailed Bell Brothers a picture of the missing item 3 months ago and never heard back from them UNTIL they wanted to service my unit. I asked them where my missing part was and was told someone would get back to me. I had to speak to 5 different people today b/c the person that called me was not in and still got nothing resolved. When I called each time the person I talked to the last time was not there so I had to tell the whole story over again. The last person I communicated with was very abrupt with me. My advice is to go with another company. I would hate to have anyone get the surprises I received from the no surprise guys.

chris W.

5/22/2012

Third update: In response to Bell Brother's response below: when I called after getting a second opinion (read the first update), a representative told me they would refund me the service charge for the visit. Bell Brothers still has not followed through with that, so why would I trust them to come out and take my furnace apart?

Second update: It is true that Bell Brothers has tried to contact me regarding my heat exchanger to follow through on their guarantee. I have also had PG&E out since then too. The PG&E technician inspected my heat exchanger and checked for carbon monoxide and found absolutely no problems. The truth is: I don't trust a Bell Brothers technician to touch anything in my home at this point. They also said my air conditioner had a problem getting to the proper pressure, and it has no such problem according to Young's. Again, I don't trust Bell Brothers. Every extra opinion I've had come out has mentioned that they have handled this problem before with consumers who have used Bell Brothers. Bell Brothers is a dishonest company, and I wouldn't put it past them to try to damage something on purpose on the second inspection. Moreover, while Bell Brothers was out, the technician, Trevor, tried to make claims that PG&E only checks for CO and can't inspect a heat exchanger, which was entirely false. Trevor also handed me a booklet on cracked heat exchangers before he even inspected the furnace as though to get the ball rolling. Again, I would not trust Bell Brothers to do anything in your home!

Update: I had Young's Heating and Air come out and thoroughly inspect the heat exchanger and AC. They found absolutely nothing wrong with either the furnace or the AC. Ben from Young's took the scope camera out and ran it through the length of the entire heat exchanger chamber. There was not a single crack. There was barely any coloration from a flame being in there at all. The crack that Bell Brothers tech Trevor showed me was not a crack at all. It was heat sealant at the beginning of the chamber that no HVAC technician could legitimately mistake as a crack in the heat exchanger. The AC also passed all tests. Bell Brothers is clearly in the business of scamming people into buying new systems unnecessarily. As expectant parents (my wife is 37 pregnant as of today), I am appalled at the way Bell Brothers is hurting families and their budgets. I am extremely angry with this company. Save your family some heartache, open a savings account for your child, and put the money Bell Brothers would have scammed from you toward your child's education or something. As for their offer to replace the furnace for free if there are no cracks, I'm sure there is a scam attached to that. To get the free furnace, you probably have to pay for labor and duct work on an entirely new system or something so that you still spend excessive amounts of money with them. I wouldn't trust these guys to touch anything in my house at this point.

We had someone come out to fix the air conditioner. The guy was nice enough and professional. He fixed the AC and then told us he would inspect the furnace as well. We are now being told we have a crack in the heat exchanger and that it is a safety concern because of CO. It sounded fishy but possible. I asked him about replacing just the heat exchanger and he tried to steer me toward a whole new furnace. I asked how much and he wouldn't give me an exact estimate (had to have someone else come out) but he started talking about numbers in the mid to upper single thousands. Moreover, he started trying to get me to buy a new AC at the same time, saying the pistons were losing power because he couldn't get the pressure up to where it should be on his test. He claimed that if I get a second company to look at it and they say something different, then Bell Brothers will come back out with that other company and take it apart to look for the crack...if there is no crack, they will replace our furnace for free. I haven't decided if this all is a scam or not, but it sounds a little fishy. I will definitely be getting a second company to look before I replace the whole damned system. I have also schedule PG&E to do a free inspection of the unit for CO. After reading all the other reviews on here, I feel like the company may be exaggerating furnace situations and scaring people into buying new furnaces. We have a baby on the way, so I understand that if it is cracked, it is dangerous, but if I am being scammed, I will be one pissed off dad out to expose Bell Brothers in any way I can.

Robert E.

6/15/2021

Ace Carnes came out to inspect our plumbing. He was exceptional. Very personable and professional. Wore a mask and booties, worked quickly and diligently, plus made great suggestions about our plumbing. I've had great luck with Bell Bros. over the years, and always appreciate their honest and friendly technicians. Ace fits right in with my past experiences.

Jim K.

07/12/2023 12:00:00 SA

Service requested was not met. Quality of work was not met. Value was not met, but I appreciate the company reaching back out after first review was made.

taipan t.

9/15/2014

Not happy with the process when canceling the monthly service charge. I feel that after canceling the monthly charges, I would get an email confirming the termination of the monthly service charge. I was told to call back in a few days to check on the status of the process.

R T.

8/19/2013

Fast forward a couple of weeks and I will add that I appreciate the phone calls I received from two of your managers to try and wrong a right (from the first manager) and the second one who explained what we were told and how they came to the technician's concern that we may need a new A/C. Very polite and courteous but I was not satisfied that they could justify why they said I needed based on additional research I did. As a matter of fact, if there was no wrong-doing, why would the first manager apologize right off the bat and ask what he could do to make this right? He also sent a full refund for the service call which we appreciated.

It will also be interesting if this post stays on Yelp's website because I believe my first one below was filtered. Just saying...

I have to say I am very disappointed with Bell Brothers this go-around. I've used them in the past to repair and replace all the duct work and they did an excellent job and I've also used them to tune up my A/C and furnace and were pleased with their work, professionalism, and friendliness. Therefore, I didn't hesitate to contact them when I thought I was having a problem with our A/C. They were quick to respond and the technician was very nice and explained what the problem was. The problem was that I could use the Band-Aid approach and replace the compressor for about $3,800 +/- and that would last for a couple more years...or...I could replace our entire unit for about $14,000 +/- with a new, top-of-the-line energy unit and that includes a discount.

Something just wasn't adding up in my mind since our unit works perfectly in the house but it was making a noise outside so I shopped around to get a second opinion. Found another company who did a thorough inspection, only to be told that there is absolutely NOTHING wrong with our unit and he wouldn't charge me a dime for the inspection. Super nice guy and I wouldn't hesitate to recommend him. His company is Around the Clock Heating and Air. Thank you so much Michael for your honesty!

So Bell Brothers...if you can figure out who this is, please remove me from your mailing list and don't call me again. Sorry but the honeymoon is over.

Jim A.

5/20/2017

Brad M.
The technician was very pleasant and thorough. He explained in basic terms what he did and the results. Definitely happy with our service.

Jim

Lisa K.

10/24/2013

A thorough expection was done by Brad. I appreciated his explanation of why our AC unit was so loud. He was very professional and Bell Brothers did a great job on contactng me to renind of his visit.

Patricia L.

11/18/2018

To be fair, I must give Bell Brothers credit for making a same day appointment when my heater began blowing cold air. I also give Marvin thumbs up for his friendly demeanor. However, that is where my kind review ends. Bell Brothers changed out the limit switch for a standard price of $507 however the Bell Brother's Advantage Club provided a discount for an actual charge of $430. Upon research, we discovered the same make and model number sold new on Amazon for $8.47 and on the manufacturer's website for $20. Bell Brother's mark-up was over 5,000%. We contacted Bell Brother's to inquire as to the mistake, yet they maintained the list price of $507 was correct. Needless to say, I should have performed my research prior to the two year service contract with Bell Brothers and prior to this expensive repair.

Sally S.

10/31/2019

I've been a loyal customer for years, and part of their club. They always called to schedule my semi-annual appointment for heater/AC maintenance. I realized today that I hadn't been called, so I called their office. The rep I spoke with (after being on hold forever), said that now they call when you get around to it (his words) and offered me an appointment for DECEMBER 18. How is that fall service? I gave them my business because of their customer service. It now seems like they're so busy trying to expand their services (offering windows, plumbing, etc.) that they're no longer able to fulfill their obligations to customers for your core service. And, in the process of trying to upsell, they actively do harm. The guy that did my free plumbing inspection actually caused a leak under my bathroom sink that I didn't notice for four days, ruining everything I had stored there. Suggestion: In lieu of their next service expansion, refocus on serving their existing customers.

Shaun M.

06/08/2018 12:00:00 SA

My wife called Bell Brothers to check on why a manager hadn't called yet. Alex told my wife she had talked to me and said that I didn't ask for a manager to call back. My wife laughed because she was standing next to me when I called and talked to Alex, so she kindly told her that wasn't true. I then called in to talk to Alex to clear up any miscommunication and requested to talk to a manager about our service. Due the manager not being available Alex asked if the manager could call back the next day. My wife and I were both put on hold several times. I called in this morning and talked to Mark the manager. I explained to Mark that I was frustrated with the fact his technician didn't offer to look for the leak last year and was upset with the fact a year later my system was completely drained due to the Freon leaking out. Mark advised me the technician that came out to our house wasn't qualified to carry Freon in his vehicle and shouldn't have had Freon with him. Mark then advised me the technician didn't document he topped off our AC unit. Well no kidding Mark, he wasn't supposed to have Freon in the first place. He most certainly did have the Freon on his truck because my wife watched him fill up the AC. I explained to Mark it is not my fault his technician didn't document what he did. Mark became very rude and stated,Well your AC was cold for that summer wasn't it. I then told Mark yes it was cold because his technician topped off our AC but didn't offer to look for the leak and that caused the Freon to leak out all year long. Mark's attitude was very condescending at that point and I simply asked him to make it right with reimbursing us for the Freon. I explained to Mark I had no problem paying for the $50.00 call out fee and the $211.00 find the leak fee. I explained to him I didn't like the fact I was having to pay for his employee's mistake last year. I asked Mark why he wanted to haggle over about $250.00 worth of Freon at their cost. Mark sarcastically advised me it cost them a lot less than that for 7 pounds of Freon but their rate was $114 a pound. Mark threw out that I paid the $798.00 and I explained to him his technician had been told by the manager on the phone to discount the Freon but that didn't happen. I explained to Mark I didn't feel how I was charged was correct and I would like Bell Brothers make it right. The total bill was $798.00 for 7 pounds of Freon, which he advised cost them less than $240.00 at cost, and I was willing to pay the $260.00 for the technician's time. This is when Mark arrogantly advised me he cuts checks all the time but that because his technician didn't document what he had done last year he wasn't going to reimburse me for being over charged for $500.00. So Mark couldn't make things right and it was a valuable lesson I hope others can learn from. Bell Brothers sent a technician that shouldn't have filled the AC unit at my house because according to Mark he wasn't supposed to have had Freon with him. Bell Brothers marks up their Freon over 3 to 4 times the cost because well you paid for it.
******************************************************
Okay you would like to discuss this in public. Fine by me. Again poor customer service. I have clearly stated your employee not documenting what he did is not my problem. He most certainly put freon in our AC because my wife supervised him as he did it. Which concerns me even more based on Mark stating he wasn't qualified to carry Freon and shouldn't have been working with Freon. Strange a tehnician sent to my house who shouldn't have freon not documenting he filled freon, I wonder why. At this point I have clearly stated I would like to be reimbersed for the $500.00 I was overcharged. As I stated previously in my review and to Mark, I had no problem with the technician sent to my house this May and I was willing to pay the $211 finding and $50.00 call out fees, hence I was not asking for the full $798.00 back. I agreed to the leak search after I was advised the freon would be heavily discounted per the manager talking to the technician (because the manager wouldn't talk directly to me and you wonder why there is so much miscommunication) and I was told you would work with me to make things right. Then I was handed a bill for $798.00 for the full price of the Club member rate of $114 a pound. I was surpised, but wait I thought that wasn't your thing The No Surpise Guys! And then another miscommunication on your employee's part not advising me correcty about the freon during the replacement cost. Much like the miscommunication with Alex not having a manager call me.
If it wasn't your intent then on day one the manager would have made things right which would have cost you less then $240, I would have paid all the fees, replaced the coil and I would have stayed a Club Member. Instead you have arogant Mark talking about cutting checks to other people all the time and haggling. DONE

Dan K.

1/16/2013

I guess I stand out as the reviewer that will not give them 5 stars.
I believe the technicians present themselves in a professional capacity and are knowledgeable, but they are scammers. What type of company would tell an elderly woman that she not only needs to replace her furnace but her air handling unit too, when neither was broken. They were old but not broken.
In addition tell her that if she didn t spend the $7500 now to replace everything she would spend a lot more for installation down the road? Did I mention nothing was broken, yes the technician still made her sign a contract for all new equipment. He told her about financing too. Get a second opinion/quotes before you spend thousands.

Renee F.

07/02/2023 12:00:00 SA

Bell Brothers Plumbing has been excellent, awesome customer service, always on time. We had our heating and air system replaced(not cheap) but they did a great job and have had no problems they call every year to make sure I get my free yearly inspection to make sure everything is running right.
I also used them for my plumbing had some faucets replaced a hot water faucet placed and a brand new toilet installed in my bathroom and had some other replacements done in the other bathrooms they did a great job also had our ducts replaced up in the attic. I had found them on line, they were courteous and professional and have not had a problem with them I would highly recommend bell brothers for any plumbing, heating & air.

Catalina S.

09/03/2017 12:00:00 SA

Adam and Nea are the two techs who came to my home to complete an install at my home a few days ago. They were prompt as I had scheduled the appointment so I had time to let them in and leave to take kids to school. I have worked with Adam before on previous tune up appointments so felt perfectly comfortable leaving my home in their hands while I left for the morning. Him and Nea were so efficient, so thorough, and attentive to being respectful of my home. We have 4 dogs, and they never rolled their eyes at me when I had to ask them to stop momentarily to put dogs inside, outside, etc. I appreciate when someone is understanding of the fact that even with someone in another persons home, life still has to go on. I didn't feel we were in their way, nor did I feel they were in mine. Also, they were so close to being done around 7pm but really wanted to finish the job for me. Did they leave and come back in the morning? No. They stayed and pushed through the entire job until about 8pm so I could resume my normal life the next day (I had taken that day off). I appreciate their obvious dedication to the service they were providing my family, and the job they did is absolutely amazing!!! I could not be happier. I've been with Bell Brothers for two years now and wouldn't use another HVAC option. Thank you Adam and Nea for everything!!!

Susan S.

7/14/2021

Punctual and professional! Fixed our AC issue and explained step by step what the problem was and what our options were. A little pricey, but time will tell if it's worth it. Would definitely call them again. Technician Chris knew his stuff. Outstanding.

Truth H.

08/12/2022 12:00:00 SA

Weirdo salesman came into our home immediately talking about $30K to pay for a new HVAC system and asking how we'd pay for it before even looking at anything! All we had were some blocked air ducts that needed cleaning which we got done through an energy program for free! He was disrespectful - bringing negative energy into our home and literally had to be told to leave several times!!! They hire psychos!!!!

Jeff M.

11/22/2021

Had a plumbing inspection scheduled today as part of my membership. Received a reminder text yesterday that the technician will be here after 8 AM. Received an update this morning at 10:20 AM saying the technician is running late but I am next on the schedule. Five hours have passed since then and... nothing. I planned my whole day around this visit. Just got off the phone and canceled my membership. What is it that I'm paying for exactly? If they have this much trouble keeping appointments in the winter, I can't imagine what it's like during busy season. I was already on the fence about keeping the membership due to concerns I read about regarding upselling, but today's experience convinced me it's time to quit.

Maureen B.

12/07/2017 12:00:00 SA

We were blown away with the excellent service provided by Martin and Merle. With an $87 drain-clearing special they unclogged our backed-up drains, used a video camera to better assess the problem, and checked our water heater while they were here. We will most likely call Bell Bros. again!

Marci J.

06/07/2021 12:00:00 SA

Technician talked me into service plan and when I called to schedule AC tune up I am being told next available appt is not until September !! What am I paying for then if you can't perform service in timely manner. It will time to service furnace by then ! I cancelled service plan and will not use them again. I also feel their prices were extremely high but I had no water so paid what they were asking.

Bryan N.

11/22/2019

We had an issue with losing hot water pressure in a bathtub. We assumed it was due to debris clogging the valve.

We called Bell Brothers and the tech came out promptly. He told us our home is old and has galvanized pipes. He refused to look at the valve. He stated the only thing that could be done was to replace every pipe in the house. They would only do this if we replaced both water heaters as well. The quote was $12,000.

We ended up finding a different plumber to unclog the valve for a simple service fee and about 20 minutes of work.

While it is possible they perform good work, I would not trust this company to offer a practical or affordable fix.

James G.

03/03/2020 12:00:00 SA

Great service. They came out and gave me a quote that was reasonable. Two days later they return and did the job in one day.

Lloyd D.

7/28/2015

After 40 years our very faithful HVAC unit expired. Not a good thing, but it happened to happen during a cooler period here in the Sacramento Valley summer. We had gotten a couple HVAC unit replacement estimates, and were shocked at the costs, but knew it was necessary.

Ken from Bell Bros came out and did a home energy audit, sat with us and went over all the numbers, gave us some options, and then talked about costs. Their overall estimate was well within the range of other estimates we had. We understand sales is a big part of this industry and he was very good at it, not pushy and able to answer our questions straight forwardly. But what really sold us was Bell Bros in-house warranty, and the no unplanned surprises guarantee.. It showed us that they at least stood behind the equipment installed and their installation team. Plus we got a couple additional discounts and early installation booking.

The next level was the Installation Team. Trey, Marshall and Jacob showed up on time, as promised. Each one went about doing a different but related portion of the install, changing the return vents, installing the new thermostat, sealing the house ducts, installing the assorted detectors and cleaning up. The huge HVAC unit arrived and, as a team, they worked to remove the old unit and replace it with the new unit. Six hours later they wee done and gone. The new unit works beautifully, better than what we've had for 28 years.

Kudos to Bell Bros team efforts, from sales to installation. Kudos to their in-house warranty program too. We are overall very pleased with our selection.

Donna Q.

09/09/2017 12:00:00 SA

Well folks this nightmare started 8 years ago , we have had NOTHING BUT PROBLEMS starting with the quote and sell from the cousin. The install was a nightmare , ended up having to add larger duct work at more cost to US of course AND because of additional duct work , they didn't remove the smaller duct work , now NOBODY can fit in our attic , even though we went to the expense of making a new larger opening in our dining room .
I won't even go into everything that has happened over the years , from a manager being electrocuted in our attic, a tech dropping his drill and putting a large dent in our brand new floor and it goes on from there , the current issue, we had a no surprise tech out here 3 WEEKS ago because the compressor wouldn't kick on( and we haven't even finished paying for the unit) . The tech fixed it and said he couldn't replace the fan because it was still working but that it would be the next thing to go ...WELL guess what, today the fan stopped working so we have a running unit but no fan to force the air into the rooms , so another phone call and was told someone could come Monday , mind you it is Saturday, we said NO we want someone NOW or today and we want to talk to a supervisor , evidently there are NO supervisors that can make the decision to pay overtime for a tech to come and FIX THIS DARN THING .
So we are sitting in a HOT house and the no surprise guys don't care .
Wonder how mama feels about the boys now?? I would NEVER deal with them again not even to fertilize my lawns.
It would have been cheaper for them to send a tech , even if it went into overtime than our bad feeling towards them posted on social media .
I am SURE the unit will quit all together the day after our warranty is up and we sure won't have the no surprise guys surprise us with a new HVAC system.
I have never been so disappointed in a local company , we thought we were doing a good thing by supporting local people ...WHAT A SURPRISE

That L.

11/04/2020 12:00:00 SA

Showed up to do what was requested however, my gripe is how they leave the residue of their service(s) for others to clean. I.e. If a line is flushed out, the sludge is left where it lands. For their pricing, I expected a higher degree of service.
Ideally since Bell Bros techs are supposedly the knowledgeable ones, them placing a bucket or other form of container would be a great consideration to the customer. In short, all precautions should be taken by tech to not inconvenience a customer and or their neighbors with the mess that is left after services are rendered.

M R.

08/01/2023 12:00:00 SA

unprofessional attitude and work. Do not believe the good reviews, they must be relatives or blind.

Phillip L.

02/05/2020 12:00:00 SA

Bell Bros installed a tank less water heater around two years ago and within a year it started making a really loud horn like noise every time we started the hot water. The water heater is installed on the outside wall and the noise is so loud that our surrounding neighbors started to complain about it. We let Bell Bros know and they came out to investigate it. They have came out a total of 4 times (the same technician each time) and have not solved the problem. Now because the noise is so loud we have to wash our clothes with only cold water, wash dishes with cold water and rarely use the shower at home (we go to the gym and shower). In November they told us since it's raining they wanted to wait to work on the water heater and they would bring in a different technician who was more experienced. No one ever got back with us and now its February. I called them this Monday and told the customer service rep the entire story. They made an appointment for this Wednesday but with the same technician who already said he did not know how to fix the problem. I told the customer rep that the tech already came 4 times and didn't know how to fix it. She said, well since it was way back in November, they had to send him again to make sure I tried to explain but she did not listen or care. So today my wife stayed home and had to cancel her dentist appointment to meet him. Guess what? He cancelled because he saw the address and remembered he couldn't fix it. So now they have to re-schedule again but didn't give us a date yet. This is my first time writing a complaint on any business because I don't like being negative but this is so frustrating. The good thing is that it's under warranty so they have not charged us but I'm guessing since they are not charging us we are not top priority customers. If you're reading this Bell Bros please fix the situation soon. I will take down this review once it is fixed.
Thanks.

Larry S.

5/20/2017

We had one of our units quit cooling on us so we called up another local company to take a look. They stated we needed a whole new unit that would cost us over 4K. I followed my gut and called Bell Bros to get a second opinion. They sent Ezequiel A. to come take a look at our AC unit. He arrived with a smile and can-do attitude and proceeded to carefully diagnose the issue. He discovered that the capacitor needed replacing and within 30 minutes he had the unit operating and cooling. I was so impressed by his professionalism and politeness. I would definitely call Bell Bros again in the future to assist in my hvac needs. Thank you!

Alexandra E.

12/17/2013

Forget it if you're not a elite member. Not really helpful when you need help.

Emme B.

3/15/2017

Heater went out, it was still getting down to high 30's-low 40's at night so called them for an appt. Was told the earliest for a tune-up would be almost 3 weeks out. Said I couldn't wait that long as I have kids and it's still cold. Was told to hold while she checks for a diagnostic appt which would be much quicker. After 5+ mins of holding was told same date is still the earliest, but they'd call me to see if I still needed a visit the day before their offered appointment date (which I did NOT accept or indicate I'd accept).
I had another HVAC professional come out due to time frame, they were very fast and honest service.
I got a call day before Bell Bros wanted to come out, message said to call if I still wanted a visit. Then got another call day of asking if I was home, technician would be there in an hour. Got ANOTHER call stating they were at my house?!?
Bell Bros has been calling multiple times a day now which is borderline HARASSMENT if I still want an appointment...over 3 WEEKS later! Where was the urgency when I needed you?? But now you want my $79 to just LOOK at my heater and then pay again to send someone ELSE out to fix? Horrible business model, terrible customer service. If they call again I may report to BBB for harassment.

Rob C.

12/28/2021

Technician never showed up and I wasted a whole day off work for this. Customer service representative was not sympathetic to the fact that they never showed up! No surprise guys??? Using time off from work and getting stiffed is a pretty BIG SURPRISE! I would use someone else from the area.

michael a.

8/15/2023

Awesome, professional, knowledgeable, and courteous service without fail. Had HVAC and tankless water heater replaced. Regular service contract (for HVAC and plumbing) is well worth the expense. Would recommend BB to anyone.

HJ H.

3/15/2017

Are we the only ones who got really bad customer service from BB? Although the final work was good, the communication was horrible. And the prices are up to double what other companies charge. Wish we would not have been desperate

J K.

5/29/2014

Charged me 179$ for a 20$ capacitor. Never again, make your money but don't screw people.

Annie B.

04/11/2022 12:00:00 SA

This is the 3rd time we have used Bell Brothers and I can't recommend them enough. They come when they say they will, sometimes they even can come earlier. They're efficient and kind. They came out today for a problem we had a month ago and didn't charge us since they were just out here (the issue is on us, not Bell Brothers). I am grateful they don't nickel and dime the customer, and they're honest. The guys who came out today (one named Scott, couldn't remember the other guy's name) were really nice and gave great advice! I will keep Bell Brothers in mind for any issue we have in the future.

Dina R.

8/28/2019

I recently bought new windows from this company and they came to install them yesterday. These employees are awesome! The Technicians did a great job, efficient clean job. The supervisor on the job was very well-versed on windows installation. He explained all the gadgets on the window very well. Great customer service. I will use them again if I need to and refer them to my friends.

Dyanne D.

2/23/2021

I was taken to the cleaners by this company. Two years ago, guy came out and replaced a part on my heat pump which is above my bedroom closet. The part was replaced and one month later air was not working, apparently guy did not go far enough and another part needed to be replaced as well, cost me over $2000 and still had to have them out again because overflow from heat pump staining ceiling. Allegedly fixed but now having issues again plus I had to sign contract for plumbing etc to get a discount. Now getting quotes from other companies. These guys never use them, spent close to $3000 and not fixed.

Mike C.

8/26/2010

Our AC went out. I heard a commercial for Bell Bros and called them. They sent out a guy who told me there was a leak in the coil. Then he told me that our entire system was all wrong and we would most likely need a brand new system. The unit is upstairs. The unit had water all around it because the condensation drain was plugged. He said nothing about the water that was leaking and offered to trace the leak in the unit for @ $700.00. I told him we were done , gave him his $79.00 fee and he was gone. He signed us up for a follow-up with one of the salesguys. I called another service - Airtek - they came out told us what the problem was is the coil had failed as a result of that water had built up in the pan which had over flowed. They found a new coild for us and, with the help of our home warranty, we paid @ $200.00 for the whole repair. Recently I heard a commercial on the radio how Bell brothers is overstocked with AC ubits because of the mild summer and they will do anything to move them. I guess suggesting new units when they're not needed is included in do anything I would not do business with the no surprise guys. Sad. The commercials sound so good. What ever happened to good and honest customer service? Zero Stars

Michael J.

1/24/2017

My God, Called Bell Bros. for a possible furnace tune -up and decided to go with a local company in Modesto..This girl named Page has called every day for the last 2 weeks and left a message to set up another technician. I called Bell Bros 2 days ago to let them know I decided to go in another direction. Wouldn't you know it Page has left 2 messages on my machine since then.......GET OVER IT.....I went somewhere else.....Thanks Guys but stop calling me and leaving a VM.

John T.

12/24/2019

We had a noise in the walls, when the water was turned off. They charged a call out fee to check our pressure and gave an estimate. They wanted $2100.00 to do, $650.00 was to put water hammers on the washing machine with new hoses. Did not check to see what type of pipes or even look at anything other than water pressure. Another company came out, looked up in the attic, checked the water pressure and the walls. Replaced a $37.00 cartridge valve for the shower.
We had them check out our HVAC unit and kept telling us the motor was leaking oil, I managed to get up in the attic to check and found 2 screws missing and 3 loose, for the plate that holds the mother board. I took pictures and emailed Bell, the only response was, sent to management. Another company came out and said no leaking motor, capacitor is weak. I had them replace the motor which comes with capacitor. They did it for $150.00 less, than Bell, also replaced the needed screws. I am retired and my health is not good. I get upset everytime I see there commercials. No surprise, my butt.
They used to be a good company. NO MORE!!
I wish I could give them a -5 stars.
They cant do HVAC or plumbing maybe they can do windows, ?????.

Erin F.

1/30/2020

Our heat went out and I called at least 5 different companies who were all busy or non responsive. Bell bros came out within a few hours, parts on hand. It turned out that we decided to just replace our 17 year old system. A salesman came out shortly after, no hard sell, he was courteous and pleasant. Our new system was installed just 48 hours later with No Surprises! The crew was fast and professional. I couldn't be happier with our service.
Thanks Bell Bros, I can feel my toes again and don't have to turn the volume up in the TV when the heat comes on!

Jasraj S.

12/23/2020

Two years ago our water heater stopped working and I called this company, they came out to give me an estimate and said it was going to be around $750 and there wasn't a cheaper option.
Then we asked a family friend to look at it, he went to Home Depot and bought a $12 wire or part that needed to be replaced, and fixed it. And two years later, it still works perfectly fine.
F*** this rip off of a company.

Taylor N.

2/13/2023

Do not ever, and I mean never, use Bell Brothers. They try to rope you in to a subscription service model but do not tell you in advance that is what they're doing or that they will charge you a fee if you want to cancel that subscription and will not honor the service recommendations of their own technicians.

Jeffery L.

12/19/2014

Rudy was awesome. He came late Friday evening after a competitor (Bonney) called and cancelled an appointment. He quickly diagnosed the issue with our water heater. He made what I felt was an honest opinion regarding the issue that was significantly less than I expected. Then he fixed it fast. I would recommend Bell and especially Rudy any time. The service could not have been better.

Leisa M.

12/14/2018

My heater was blowing cold air, to the point where my house was 56 degrees. Bell Brothers sent a technician out who thought it needed a cleaning, unfortunately, the following day it was blowing cold air out so they came back this morning and found the problem in two minutes. The Diagnostic to come out was $79.00, cleaning was $232.00 and to fix the part the following day was $640.00. I called and explained the situation to the manager (I wouldn't have chosen to do these at the same time, especially at Christmas time). The manager completely agreed and refunded not only the $232.00 for the cleaning but the diagnostic fee of $79.00. Great Customer Service!

Norma B.

6/15/2021

Bell Brothers estimate for replacing 50-gallon hot water heater was over $3,500. After getting a licensed plumber referral from another HVAC company the job was done for $1,750. Price gougers

Bob D.

5/17/2023

Unfortunately, I accepted the $87 Ac Tune-Up, and the service technician did the job. In the cold weather, it was okay, but then with the hot weather, we got in trouble. The serviceman had set to work with heat only. So, I requested an inspection to see if they could fix the problem. The supervisor attended and showed me the report from the previous technician that fixing the problem would cost $1,956.00, just his visit cost $99,00, and replacing the entire system would cost 20K. I hope you check their reviews and complaints at BBB.

Abhijeet D.

12/18/2010

I called them to take a look at my heater. It stopped worked 2 days earlier. The Technician came around, took a look at the furnace in the attic and told me that a part called the Hot Surface Ignitor had gone bad and will need to be replaced. He quoted me a price of $132 ($106 if I join their Elite Membership program). Also, if I joined their program, the dispatch fee of 79.50 would be waived.
He was gonna look in his van for the part and if not there, then go to the Heater manufacturers store nearby (Goodman) to get it.
I went ahead and joined their program for 16.95 per month.
Later on, I just thought to read up and get smart about that part. Apparently an HSI is easily available in RETAIL for just $32!!!
I know...as they say, buyer beware. I have called them to cancel the membership.
I can only say that this is my fault for not shopping around for it before hand. However there is something to be said for charging 3 times the retail price and still have the temerity of calling it a Discounted price.
No thanks. Never again. In the future if my furnace conks out again, it probably will be time to replace it anyway. Or else, $106 can buy me a space heater for each of my 3 bedrooms!

Shirl L.

07/06/2011 12:00:00 SA

I made an appointment for Bell Brothers to do a Check Up and Refrigerant refill for my A/C plus I needed to get the A/C pipes checked out as well. When I made the appointment, I was told I will be getting a reminder phone call 1-day before and a phone call on the same day when the technician is en-route to my home. I got a voice mail 1-day before but it is not to confirm my appointment but they want to reschedule my appointment to another time because they are getting calls that other folks A/C is not working. I called Bell Brothers on the day of my appointment saying I missed their call and got the voice mail. After finding out how far out they want to reschedule me, I said I'd like to keep my appointment. The customer service lady said she will mark it down that I am keeping my appointment but the tech may be a little delayed so I was fine with that.. I called at 1 pm and my appointment is at 3 pm to 5 pm. I waited at home for my appointment time but no one showed up and I even waited until 6 pm. I called Bell Brothers and left a message to have the owners called me and no one called me back.

So in summary, I am giving a 1-STAR because I think that they care to take care of customers whose A/C broke down since they will probably make more revenue from those customers as opposed to servicing the ones that make an appointment ahead of time for service.

It has been over 10 days now, and NOT one phone call.

Mark S.

3/27/2020

My very elderly mother had a leaking water heater overflow pipe and was given two quotes-one for $4000 and one for $7000 for a new water heater. That seemed excessive so I stepped in and had another plumber give me an estimate. She did not need a new heater, only a new pressure relief valve for $425 total.

Amanda H.

02/04/2023 12:00:00 SA

We called Bell Brothers because we wanted to get a quote to fix our A/C unit. It is only a few years old and we thought it would be under warranty. Bell brothers said they cannot go through warranty. We got a quote anyways. The problem was the gas valve which seems to be a minor fix. They quoted us over $1000 to fix. This seemed high so we called another smaller local company. Not only was he able to get the part under warranty (which was only $350) he only charged us $300. This price descrepincy seems a little crazy to me. Glad we stopped around. Would not call again.

Pete F.

10/30/2012

Disclaimer: This is only on the quoting/pricing for I didn't use them.

We had to replace our 23 year old heat pump and started to get quotes together. We received quotes from: Costco, Bell Brothers, and then used Service Magic (now HomeAdvisor) and received 4 other quotes.

Bell Brothers was the highest of all the quotes, however they did use the best units from my research. The rep was awesome in letting us know all their guarantees. However they offered no incentives or willing to work with us on price. Costco was about the same price but offered their deals and used a product I was told by several others to stay away from.

So I went with one of the guys through Service Magic which was well under our budget we added a whole house fan, while getting an American Standard unit.

Jessica B.

7/20/2011

I think the Bell Bros should call themselves THE SURPRISE GUYS! They are ridiculous. I just bought my home about 6 months ago and HVAC system in my home is old and doesn't work well when its above 90 degrees. I called Bell Bros to get a quote for a whole new system. The guy came out on time and told me I needed quite a bit of work to make a new system operate as it should and then he gave me the quote and my mouth seriously fell to the floor.

I did get quite a few bids from several companies and ended going with a different company to replace my HVAC system for 50% less than what Bell Bros quoted me and I didn't need any of the additional work that Bell Bros said I needed. I just had my new system installed today by the other company and I am extremely happy and my home is nice and cool. Be sure to do your research before deciding on a company especially when its your hard earned money at stake!

Michael D.

1/20/2020

Had a toilet that would not flush properly. Called for a sewer line check ($87). Technician ran a snake through the toilet several times and declared that I needed a new toilet. He then quoted a $950 price to replace the toilet. I declined the offer and had another individual look at the problem. They removed the toilet and discovered that the rubber version of the wax ring had become dislodged and was causing the problem. Total cost of repair parts $15 with no labor since the individual was a friend. Very dissatisfied with Bell Brothers service.

M P.

12/21/2018

My main sewer line was clogged. They had a special, so I thought I'd give them a try. They sent someone out in about 90 minutes, who said it was impossible to do. I told them I'd had it done 3 times before by Roto-Rooter (tree roots keep growing into my sewer line.) the guy said nope, not possible then left. I called Roto-Rooter, and they came right out (about 30 minutes) and fixed it, just like before.

Rhelda T.

4/28/2011

Our A/C system went down so we called Bell Brothers to come take a look at it. The tech arrived that day and within hours. Wow! I couldn't believe it and was impressed. Unfortunately I wasn't impressed with his analysis. I was told that the main valve to our A/C system had a hole/crack and that it would need to be replaced. I was quoted $1967 to complete the job. I just about feel to the floor. What? He said that I might want to consider just buying a new A/C Unit. It wouldn't be much more. Really?? Our unit is relatively new. We purchased our home new in 2005 and the unit was new at that time. We then had to pay him $80 for his analysis and he said to call his offices if we wanted to fix it or get a quote for a new A/C unit.

Instead, I called another company. I spoke with them about the valve and what their price would be to fix this problem. They quoted me $850. That is a $1117 difference. UH HELLO! The other company even offered us the same warranty and everything. Needless to say, we are going with the other company.

Bell Brothers is a total rip off. Stay away! Stay far away. There are so many reputable companies out there and they are NOT one of them. PASS ON THEM!

Lisa R.

08/03/2018 12:00:00 SA

Horrible!!!! Deceptive practices. I was told I needed new motor (fan not turning) and was recommended their monthly service/discount plan to get a better price (roughly $600 for motor and $15/per month for service contract). Before they came back to replace motor, I had someone else look at the fan...all it needed was oil and he didnt charge me a dime!!! Bell Brothers would only cancel service contract and refund me for the serice contract fee (duh, CA law) but kept the money for the service call. AVOID BELL BROTHERS!!

Rosa P.

5/13/2021

Kenneth came out and cleared my kitchen drain for the 87$ drain clearing special . He cleared it out super quick and explained what the problem was. He cleaned everything up and he even helped me move my garbage cans . He also took a look at my shower drain and pulled out some hair which unclogged it. He was very informative and nice. He help me understand the way my sink drain works and I appreciated that. So big shout out to Kennith at Bell Brothers!

Beth S.

02/05/2018 12:00:00 SA

In a public Yelp response to my review, Jackie from Bell Brothers writes, I apologize, it was never our intention to make you feel like we needed to speak with your husband in order to make a decision.
There was only one technician present during my most recent experience with Bell Brothers; Jackie was not present.

To clarify, the technician shared information with me over a 2-3 hour experience that I could share with my husband, so that my husband could take action or make a decision. He did not include me in the conversation by using words/phrases like you or you and your husband. He specifically said your husband, even though I was the one present. That's offensive.

I believe that Bell Brothers should:
1. Apologize to me privately regarding the offensive communication I experienced. A private apology is more authentic than a public apology.
2. Train employees to avoid phrases like your husband. Instead, speak to the client directly, and be clear about the process. For example, If you wrap your ducts with plastic, the system will be more efficient. The client can decide who will wrap the ducts in plastic. The next step is to complete loan paperwork. The client can decide who will be on the loan paperwork.

J D.

12/02/2022 12:00:00 SA

Quoted over $600 to replace a $5 check valve in my tankless water heater (only took 30 mins for me to fix).
Quoted $450 to flush the same tankless water heater.
Do these guys think people are stupid or just suckers?
I called to complain to a manager. Operator took my info, promised a call back. They never called.

* had excellent service from them a year ago to fix our furnace. Sad to have had this experience.

Kathleen M.

06/05/2023 12:00:00 SA

I Love Bell Brothers. They're always friendly, courteous and on time. Their communication is a big plus. If they're ahead of schedule they will call and ask if they can come earlier, if there's a problem with a scheduled appointment, they call and discuss it with you. They do a thorough job, takes pictures of what they find and go over everything with you. They may offer or recommend additional service but they are never pushy, just give an honest suggestion and leave it to you. We use Bell Brothers for everything, heater, air, plumbing, carpet & tile cleaning. Their club plan is a big plus. So glad I found them and you can't go wrong with Bell Brothers.

Cecilia W.

9/19/2017

This is a bad company. My tenant scheduled them to provide an overprice estimate to replace the water heater in our rental property. It was $500 to $600 dollars over the other quotes we got from a company referred to us by relatives. We didn't like it but had to use them because of the emergency situation and we have a good tenant and would want to keep the tenant happy. I placed 2 calls to request for a receipt to be emailed to me after the service. It never happened even though they promised to do it over the phone. The company even set up the account over my credit card as a recurrent charge. I tried calling its accounting department to remove it. They never pick up the phone. I prefer not to use this company again.

A K.

2/13/2013

I did some review and decided to go with these folks for the HVAC tune up. Price is reasonable and was able to get the 25$ yelp discount. The tech was knowledgeable and was able to answer the questions I had about the heating time for the HVAC. After the inspection the run capacitor for the blower unit was near the age of death so recommendation was to change it. The only place where I see that they could have saved me some $ is for the part. the 10uF 440v CAP runs anywhere from 10-20$ a piece and the part charged to me was 155$ :). I know running a business is not easy and $ is needed but this much difference when I am still paying for the tune up service. I will recommend they should give some % off if tune service is being already paid.
Anyways due to lack of time I let the tech change the cap ..and I surely see difference in the way the blower is turning on/off so I thank the tech in helping and fixing that part.
This will surely help me in the saving some $ on gas bills.
The only reason I am giving 3* is for the price that was charged for the run capacitor.
Otherwise the service is good.

Henry V.

07/07/2020 12:00:00 SA

These people are crooks, and will rip you off! Our toilet backed up in our 1 bathroom house, our house is old and has no clean out so the toilet needed to be removed and then snaked. The girl on the phone was nice and got someone there pretty quick. However when the guy showed up he told me it would be $495 to remove the toilet, plus the snake fee. Yes they wanted to charge me more to remove a toilet than it would cost to buy a new one and have it installed. These guys are shady as you know what...
After I told the guy no thanks, I called 3 plumbers, and all 3 said they would charge either $100 to remove the toilet or said it would cost 350 for toilet removal and snake. I ended up going with a great plumbing company that charged me $100 for toilet removal and 150 for the snake fee. Bell Bros are crooks, I called these guys first since I saw good reviews, but I believe they are paid reviews, they are shady and should not be in business. Please be warned of there pricing!

John A.

01/01/2020 12:00:00 SA

I actually only want to give them a half star due to my experience. The techs were great. My only issue is their slogan says the no surprise guys. However I was asked if I wanted the toilet pulled and it would be $45. That plus the $87 for clean out would be $132. I said sure. After work was done I get a bill for $572. They surprised me with a $485 bill to pull a toilet and run a snake. No local company charges that! I would have declined had they said that.

Christine H.

05/06/2020 12:00:00 SA

I saw a commercial for Bell Brothers and it said they were offering an A/C tune up for $87.00. I needed one so I booked an appointment. The entire experience was excellent. The woman who took my call set the stage. They sent a technician named Kyle over and he did a very thorough service. He kept me informed along the way and explained everything so I could understand the process. Kyle was polite and prompt. He didn't leave any mess after being in the attic.

I would recommend taking advantage of this offer before it ends. The commercials on TV are right - no surprises.

Randy W.

06/04/2020 12:00:00 SA

We had a basic HVAC tune-up on our old unit by Bell Bros. We had no problems with the unit at all. When finished with the tune-up we were told (by both the supervisor and the technician) that our HVAC unit needed $3,000 to $3,500 in repairs. They strongly recommended we replace our unit with a new one at the price tag of approx. $15,000 to $20,000. So we had two more companies come out for more opinions. What we found is that what we really needed was a repair to avoid possible future problems at a price tag of less than $900.00. And though not recommended, if we did want to replace the unit the total cost would be less than $10,000. We were also told that Bell Bros. was basically ripping us off. I am writing this as a warning, be careful, and, get at least two opinions. Thankfully we did.

Will R.

2/27/2020

These people are crooks. They tried to pressure us into replacing a hvac unit instead of a repairing. I mean pressure. Luckily had someone else look at it. They fixed it for less than $150 in minutes. Has worked fine with no issues. Stay away.

Kelly M.

5/31/2021

Highly disappointed in their service! They confirmed an appointment with us - yes its a holiday weekend but still its CONFIRMED they would have a tech come out tonight to fix this emergency and yet here we are after 9 phone calls later and now they are closed they NEVER told us they were not coming! Its 8PM on a monday and no one can give us a direct answer of whats going on but more so telling us we can have a tech come out in the morning? We have water dripping out of our attic out of our vents and flooding our carpet where the walls and frames are bubbling but yet... guess this isnt an emergency!!! Super poor service and disappointed in their customer service that NO ONE could be HONEST!!

Raj G.

7/19/2015

First off, I have to say Bell Bros is a great company and I've used them frequently in the past for my home plus 2 rentals - in fact I have the units serviced every year by them. I don't have ANY complaints about the service or quality of work.

So why the 2 stars?

In short, and I feel awful saying this, they wanted to rip me off! I truly don't mind paying a fair price to a professional, but I completely resent being fleeced!

During one of their annual services, the tech told me I should replace the hot surface Ignitor ($400), and a 10 mfd capacitor ($200). Normally I'd have paid it and been happy, but something just didn't seem right that they wanted to charge a total of $600. I declined replacing the parts as my unit was working fine.

I did some research - a hot surface Ignitor costs around $25. How can anyone justify the $400 to replace it, especially as it's just a couple of screws that need to be removed? I didn't even bother checking how much a capacitor would cost.

There is nothing, in my opinion, to justify their proposed charges. It was a sad feeling knowing I'd happily handed over money in the past not knowing any better.

Fortunately, someone at work recommended a company. I talked to them and they said it shouldn't really be more than $300 to replace both parts. I had the work done by them, and will be using them always for the future.

Nicoletta B.

5/17/2022

Very pleasant explained everything don't know much about heating and air conditioning I new to the area but it seems OK and of course the price is comparable to other places

Paula H.

6/29/2021

Technician Taylor Klisiewicz was amazing! He went above and beyond to provide great customer service. Very personable and knew what he was talking about. Keep up the good work!

Michael C.

12/08/2016 12:00:00 SA

I contacted Bell Brothers for a central heat tune up. Was provided with a window of time for the technician's arrival. Prior to the arrival of Barry S. and Solomon A., I received a call from Bell Brothers advising of their approximate arrival time.

Both arrived at the same time in different vehicles. Prior to entering my residence, they donned shoe protectors as a customer courtesy. They introduced themselves and provided their names. Off to a very good start.

I took them downstairs to the basement where the heating unit is located. Immediately Barry started his inspection and assessment under the watchful eye of Solomon. Barry appeared to be building on his skills, and Solomon was attentive and observant. Both worked very diligently and efficiently.

Part of the system had to be removed; taken outside; and cleaned with garden hoses. I noticed that Solomon, as the apparent lead, would not ask Barry to do anything he was not willing to do himself. With that, each took different parts and used the two hoses to complete their tasks.

The unit needed a new part that was worn out over the years of use. This made the heating operation less efficient. Solomon recommended a replacement and explained why. I agreed with his assessment and had the part replaced.

There was an obvious presence of camaraderie and teamwork. Solomon was free to dispense his advanced knowledge and experience. Barry was attentive and responsive.

With all being said and done, I was very pleased with the high standards of service and quality of outcome. Both were extremely polite, well mannered, and professionally personable.

Even though the company no longer does any work on fireplace inserts, I had a question and Solomon assisted me. It was done as a public relations gesture. Good move!

The team presented and represented Bell Brothers in an outstanding fashion. They made Bell Brothers shine like a star, when Bell Brothers wasn't watching. Hence five red ones from me!

I joined the Bell Advantage Club. Come this summer, the air conditioner will most certainly appreciate the tune up. Know I will.

Thank you Bell Brothers for everything. Bell will always get my recommendation.

Michael C.

Joshua S.

5/20/2019

Don't waste your time contacting them. After going through the process they won't give any sort of estimate over the phone. They use the classic salesman technique, we need to be in your home, don't carry pricing in the office. While I get it, pricing can vary, you aren't going to convince me that you haven't done any installs before and are unable to get an idea of what a cheap water heater install would run without being in my house.

You know how much water heaters of specific types cost and you know how much your labor is worth. That should be more than enough to provide a basic quote. Instead they turn away business by not providing simple information.

Additionally, they won't work on homes in escrow. So if you are thinking about escrowing then don't go with them.

Donald B.

07/11/2022 12:00:00 SA

Received a call from BB on 7/11/22 to discuss my concerns with the charges. We agree on refunding the initial 87.00 service charge.
We also discussed how the invoice could have included more details vrs 400.00 for parts.
It took awhile for them to follow up, however, at least they did follow up.

Colleen M.

02/10/2022 12:00:00 SA

Today we had our annual pipe and water inspection by technician Ace C. He arrived first thing in the morning and completed a very thorough inspection. Of all the Bell Brothers technicians we've had in the past, I have to say that Ace is now at the very top of our list for most preferred. If this were the Winter Olympics going on now, Ace would get the Gold Medal!
He was very cordial and professional while making sure to explain his findings, accompanied by pictures. He did this in a way I could absorb and understand. He was very competent and his Customer Service skillset was outstanding.
Unfortunately (for our pocketbook), it appears we have to have a sewer re-pipe done. Ace called his dispatch right after explaining his findings and was able to book a senior tech. This tech is coming this very afternoon to evaluate and give us costs, repair time, etc. I am holding my breath to see what the quote will look like.
I know Bell Brothers is on the high end for repair/labor costs so in the meantime I booked 2 other companies for their estimates too.
However, I want to give props and high 5's to our awesome technician, Ace. Bell Brothers is lucky to have an employee like you!!

Tim H.

02/03/2015 12:00:00 SA

they put a package unit on the roof that wasn't leveled properly! Letting the condensation from the unit run out of the fan side not the drain side! now we are doing an addition on house! called to have them level unit! they came on 2-2-15 ! contractor showed up on 2-3-15 to work! hey guess what unit still not level! Do it right the first time people and you wont have people pissed off when they call you like i was!! oh yeah and now since they lifted it to try to level its no longer screwed into the roof curb!! will never recommend them shoddy workmanship! how do i know so much about hvac? I'm a general contractor and i do all my own ac work! i know quality! here is a example of poor!

Mike M.

12/07/2022 12:00:00 SA

$99 service call for a running toilet, then over $1,400 to replace, TOOK ADVANTAGE OF MY ELDERLY AUNT. I will tell everyone I know to NEVER use them. Should be ashamed. Could have been fixed with a $20 part and a half hour.

john s.

7/30/2011

AC wasn't cooling. Called them to come by. There's a $79.95 service charge for them to come out for diagnostic. Fair enough. Service call

Avg around $60-80. They determined the problem to be a blown capacitor. They also recommend a 5-2-1 compressor saver that will prevent that

from happening again. So far so good.

Now what's not fair is the fact that they over charge you on the replacement parts. Dual Run Capacitor $252 ($30-$50 buy online), Start Assist $132 ($30-$50 buy online). At most the job should only have cost $200-$250 to be fair and honest. But they want $464 (without $25 yelp discount applied yet). OMG!

And you know what, they want to give you their V.I.P club membership $143.40 value, and 2 cleaning visits for Fall and Spring for only $5 more on top of $464.

It's a fair deal if you want the membership and 2 free inspection and cleaning visits(inside attic for ducts and outside for compressor).

I like to have a choice to not opt for the membership and just pay a fair price for the job $200-250. If I do want it then I'll pay the $143.40 for membership. But nope. They want $464 for the job and $5 extra for membership on top of it.

If you want to save money, get the diagnostic. Write down the parts that needs to be replaced. Look up online for pricing. Tell them they're over charging for parts. Ask for fair price. I can live with 5-10% markup. If they don't agree, pay them for coming out. They're not getting my business again. Go order the parts and call another cheaper company to install it. Diy if you're mechanically inclined.

If you must have AC fix right there and then, like us, they did a good job. Otherwise, I would've felt cheated.

John C.

09/08/2020 12:00:00 SA

Cancelled my appointment and club membership. Lady said I would receive confirmation email and never did. If they cant even do that, they cant do my HVAC system.

M M.

6/25/2023

I was scheduled for an August service because they were busy then I got a call they had a cancellation for that afternoon. I said sure. My technician was very friendly showed me everything about my equipment and was very thorough. I am exceptionally pleased with his work. My Ac fan is no longer loud or making weird noises. and is running quite smoothly. I signed up for the service package looking forward to the continued good service.

Diana S.

12/17/2020

No response to their online request for setting an appointment after asking what dates worked for us. After deciding to call into their office to set an appointment I was told that both home owners must be present for a water heater replacement quote. This is an unreasonable requirement

Johnnie S.

7/25/2017

I called Bell Brothers out to check my drain line on my Bell Brothers Furnace which is only three years old..The technician stated the drain line was clogged and poured a cup of water to clear it.He was here twenty min. the company.And am awaiting there call back..

Jen H.

7/23/2019

We just bought a house and are under a home warranty but I wanted Bell Bros to come out and look at our master shower. It would only give us hot or cold water. Setting up an appointment took no time. Travis came out (along with another nice guy) today. In no time they assessed the situation and sat me down with prices. They put on a new shower head, put in a new cartridge, and adjusted our water heater. It's like a brand new shower! ***I really appreciate both guys taking the time to put on booties, too. Thanks Bell Bros! That's why I always recommend your company to all of our family and friends.

Tommy L.

7/26/2022

This company wasted my money and time. They recommended a new hvac system after multiple attempts at fixing it. So i agreed and paid over 6k. It only lasted 3 years and the same issues occurred again. They came and supposedly fixed it but problems happened again. I gave up and found another company, which replaced the system again for half the price and that lasted over 13 years. Im coming back to complain about my experience with Bell bros. I was told by my new technician that bell bros took shortcuts to fix the problem when they went in to check the issues with the dampers. Supposedly a makeshift gadget that was made to temporarily fix the problem that i was not made aware of. I would not recommend this company to anyone.

Steve G.

1/22/2021

While I ended up going in a different direction, they responded quickly and professionally to my estimate request to put in a new furnace. Frank Parsons was polite, attentive, and friendly as he went through the option I would have available to me. Thank you Frank!

While the timing didn't work out as I have been without heat for a few days and would have to wait longer than I wanted, I will definitely keep them in mind for any future needs I may have.

Alan M.

9/28/2022

Technician was friendly and competent and did a very good job. My low rating is based on value. I can accept expensive, but the charges were exorbitant. Even with existing inflation. Sure it was my choice to proceed with the work but my family had no ruining water for 20 hours and I could not delay another day. Other quotes I pursued later were significantly less what BB charged me and these were also licensed and bonded contractors. Quite disappointed, BB is a Sacramento institution, I had hoped for a better experience.

Lance M.

12/19/2022

Chris was an excellent agent for my 86 year old mother who was very confused about the job she needed done. He was accommodated in every way possible even coming from Sacramento to Stockton to explain everything slowly and completely twice to put her at ease. Thank you Chris.

Julian S.

9/20/2013

To end my story, I had the new part replaced by a competitor for $450, Bell Brothers wanted $2,600.

Lessons:
1. know your system, call the manufacturer
2. Insist on honesty
3. STAY AWAY FROM BELL BROTHERS!

Steve P.

02/10/2014 12:00:00 SA

Eric R. was a great tech...he came out for my preventive heating service. He cleaned my (washable) filter, checked everything and had great communication, showed me photos of possible issues, and worked out a plan. My secondary drainage for the cooling system was poorly installed and he repaired this and put in a float shutoff to prevent ceiling damage if something backed up. I was extremely happy with the service, the communication, the repair cost and thought Eric was excellent!

Michele C.

9/27/2021

Seriously, called for help as unit is not working. Very responsive, showed up quickly, & service man says it needs to be replaced. Pretty disgusting that 'salesman' just happens to be parked behind service truck! Quoted $35,000. How interesting that another serviceman from another company was there 15 minutes & it cost $100 to fix. So Bell Bros has really fast service at taking advantage of senior citizens with health issues.

Lori C.

3/19/2021

I had a plumbing issue this week that I was TERRIFIED would be something ghastly and very expensive to fix. I called Bell on Wednesday and they scheduled me for this morning. Eduardo showed up at EXACTLY 8 am as promised and was very thorough. Turns out the water line to my washer was worn out. He replaced it and it cost next to nothing. He was prompt, courteous, efficient, and knowledgeable. Couldn't ask for more. Thank you to Eduardo and to Bell Brothers!!

Yolanda A.

3/19/2021

I called Bell Brothers because two sinks in my home had backed up. The technician that responded was Marcello. He was absolutely the best. He quickly diagnosed the problem and was in and out in 30 minutes. He explained what happened and also provided some.tips on drain cleaning. He was very knowledgeable and super nice. I am going to use Bell Brothers for any future plumbing issues. They go above and beyond. Their customer service is impeccable!

Terry B.

7/26/2020

Got a quote for windows. Was quoted $4000 more by Bell Brothers for the same brand of windows from another company. Maybe they are better with heating and a/c repair but I would avoid them for windows.

Andrea B.

08/01/2023 12:00:00 SA

I pay their monthly fee for expedited service and preventative maintenance and overall I am satisfied. But it is hit or miss. The last visit I had was by a representative who I gave me the impression that he was was trying to over charge me, and did not have my best interest in mind. I am not wealthy and was trying to be sold a package that included items that no one has ever noticed in my regular PM visits. This is the 2nd time I will be calling them to ask to not have that person come back out again. Obviously they work on commission.

However, there have been more visits that do not have this slimy feel and actions which is why they have 3 stars. Some of their staff do provide quality care and do not try to take advantage which is why I still stay with them. But be wary.

Lu B.

2/23/2022

Shout out to MIGUEL SALDANA on the plumbing side for Bell Bros. Just had my first drain cleaning/clearing service and it was a truly exceptional experience. Miguel was very courteous and provided background as to what the service and price entailed prior to starting anything. He also went above and beyond and did a brief check of my other drains in the house. I didnt even ask but he just took the initiative.

He gave me a report of each drain. Completely honest. No sales or anything. The work was quick, thorough, and clean (no mess left behind). Bell Bros is lucky to have Miguel on the team. If theres an option to request, MIGUEL SALDANA for future plumbing needs I definitely will.

Greg N.

11/19/2013

wish i could give 0 stars. my experience with bell brothers was negative from the get go, however, i tried to give them the benefit of the doubt. i first called and spoke with JC to discuss issues with my furnace, as a renter, i was instructed i needed to have my landlord contacted first. reasonable, so i gave them my landlord's number and waited, and waited, and waited for several hours. nothing. i had texted my landlord earlier and he had been waiting for the call. so i called bell brothers again, they had not called my landlord, i was annoyed, but everyone gets busy. again they said they would call him, this time, calling me back in 15 min saying he was not in and had left a message. fine, i then called my landlord to get him to follow up, he says that no one has called and no one left a message. strange. so i asked him to call to give the OK which he does and texts me that bell brothers would be calling me shortly to schedule the appointment. so again i wait, and wait, and wait. 2 hours later i call back to see what the deal was, again with JC, she says she was busy and hadnt gotten to calling me yet. so finally was able to schedule an appointment for 2 days later. fast forward to tuesday, they are supposed to be coming between 2 and 6 pm, at 5 pm, i call them to check considering the shoddy service thus far, spoke with a new person, she checks the computer and there is no evidence of clearance by my landlord or of an appointment! she then trys to get a hold of JC to see what the deal was, couldnt, and essentially said i would need to start the process over again with having my landlord contact them and re-schedule an appointment. needless to say, their service was terrible, perhaps magnified by JC's incompetance. would not have them service your AC/heater, especially when there are plenty of local guys out there that actually try hard to please the customer.

Kim O.

11/09/2015 12:00:00 SA

I was in search of a Heating Co and decided to give Bell Brothers a try. I told told the call taker I was first time customer and she told me it would be three weeks before they could come. Not a good way to build your customer base.

Adam O.

3/22/2012

I AC went out and they came the next day to fix it. They were very professional and got everything working great again! Not sure what the bad reviews are about, these guys are top class.

Judy T.

11/23/2018

Your technician Kyle Auer came to our house and was extremely helpful! He was here on our annual check and went above and beyond the call explaining those things we needed to replace and upgrade for the future with a no pressure approach. He cleaned our system, measured all our components for operational worthiness, cleaned our filter & went up in the attic to check the duct work. He was a pleasure to have in our home - very personable, a fine representation of courteous & thorough service.

Thomas P.

12/29/2012

Elijah Terrell was thorough and professional. He arrived on time, was very polite and cleaned up after he was finished. I would not recommend using Bell Brother's.

Teri I.

06/04/2013 12:00:00 SA

Prompt. Courteous. Clean cut. Efficient. Excellent value. We've been using Bell Brothers for several years. The HVAC system in our home of three years is well over 10 years old and working great. The reason I didn't rate 5 stars is because each technician usually suggests some type of tweak - it varies from technician to technician. I understand each person has their particular expertise but I would have expected repetition in the suggestions. Usually we weigh the suggestions before saying yay or nay.

Gale C.

08/06/2022 12:00:00 SA

I had a new heating and air conditioner installed June 8 2022 .Today it is not working and no one can come out until Monday after 12:00 . So there is no Technicians available for after hours or Sundays . I am a 76 year old woman and it doesnt seem to matter about me having no air conditioning. Thanks for nothing

Gale C Technician Jeff Jenkins came here . He did an excellent job and checked all components to ensure no more problems. Bell Bros did call back after initial contact and got Jeff to come out
gale c

Robert S.

6/27/2014

This company needs to think of what their responsibility is first before they charge for additional visits when the first visit was not completed. They will certainley take your money once , twice and even a third time and no accept their fault.

They will gladly refund my money and tell me to find another company and still not make an effort to correct the problem ..... imagine if they actually did the work!! What would they not accept then as a issue of their's.

Poor efforts to understand and their protocal comes first!

I would not recommend this company....... smaller company doing my work now and better fit .... just like Bell Brothers told me.

Kirk W.

5/23/2020

Been sitting here with my thumb in my hiney for hours - was told the tech might be here as early as 2.5 hours ago. I just called and was told the tech had another call to do before going to mine - so we may be looking at hours more before he even gets here.
Absolutely unforgivable and totally avoidable if they would only be up front with people. I already turned down another plumber because they simply wouldn't give me a firm appointment window and now, despite my best efforts, it happened anyway. Great way to ruin a day in a long weekend.
Oh and, tell your call-takers to keep their insincere apologies to themselves. They merely add insult to injury.

Henry A.

10/30/2012

I just bought a newer heating and air conditioning system a couple of years back and finally decided to getting it tuned up. I called a few companies and was quoted high prices, some even over $100! I decided to call Bell Brothers because I remember seeing their commercials on television. While I was on the phone, I remembered seeing a coupon in the paper for a $57 special for them. The said they would be willing to honor the price. They came out did the tune up and did not try to upsell me. I would recommend them to any of my neighbors.

Meena K.

10/15/2016

My experience with Richard S. was great. He really took the time to explain everything to me and helped me setup the thermostat which was a must need. He was even kind enough to not charge me the fee to setup the thermostat. He was very enthusiastic and friendly. He went above and beyond to make sure I got the best service and experience. I would definitely recommend him and the company for your heating and air conditioning needs.

Dee P.

7/31/2023

HVAC work is over priced. They claim that they charge more because of their service and workmanship but that is not true. Not only are they over priced, they left my attic a mess and totally unusable when I had my ducts replaced. They cut a new hole on the opposite side of my attic - opposite from the furnace's location and existing duct hole. I told them to make sure they clean up all the fiberglass insulation because my dog liked to eat it - pieces of fiberglass insulation was left wherever there was vent.

It was obvious from the various items stored on the left of the duct that I was using all of the space, but they initially ran the duct across the entrance to the attic making it impossible to pass. After I complained, they raised the duct, but it still crosses my light bulb, making the attic dark and is still an encumbrance. Now, I will have to pay more money just to have someone reroute my duct or move the furnace.

During a free inspection, they said that something (heating element? something that could leak carbon monoxide) was cracked. You couldn't see the thing that was cracked without taking part of the system apart, so they gave me a quote for a new HVAC that was $11k more than other vendors with higher efficiency systems. Elk Grove Plumbing and Drain gave me a quote for a higher efficient system that was $11k less than the Bell Brothers' quote for a smaller (3 ton) system. EGPD recommended I see if it was even cracked before replacing the whole unit, and if it needed replacing the cost to inspect would be applied towards my new system. It turned out that the thing that could leak carbon monoxide was not cracked.
I stopped the stupid club membership - the credit I'd receive because of the membership barely put a dent in the total of a new system bought through BB. it's cheaper to apply the cost of the membership to the cost of another company to do the work.

If you look at my reviews, you'll see that I primarily use Yelp to leave positive reviews, so this company is pretty bad if I took the time to leave a negative review.

Jon N.

08/07/2018 12:00:00 SA

Avoid these clowns at all cost .,. I called them to do a A-C tune up for $87. He came on time and opened up the unit and took pictures then came down for the hard sell . He said very dirty and rusty, he said the rust could cause major problems at any time and he would clean the unit for $200. I said No , he made me sign his computer to decline his estimate. I paid the $87. And asked what he did for the money, he said he inspected it , and did nothing. Their advertisement says $87 tune up, he said $200. To clean it . The next week me and my friend opened up the unit and picked up a hand full of leaves and squirted it with the hose , so it cost me $87 for Nothing. Avoid these clowns at all cost.

L A.

07/05/2013 12:00:00 SA

Had Bell come out to repair our AC. the guy came out inspected the heat and air. Said we had a cracked something in our heater and said it could leak carbon Mon. and kill us and that both the AC and Heater needed to be replaced. He wasn't interested in fixing anything. said he'd send another guy out to follow up on his inspection. Second guy came out two days later, opened up the heater, used his iphone to show us a picture of the crack. Im not convinced it was a picture of our heater. anyway, he was really a salesman. gave us prices of 3 different systems, all the prices were ridiculously high. When I asked him to provide model numbers and all the detailed facts, it was like pulling teeth. I didn't get the info until I followed up with a call to their office. In the meantime, we had rocklin air come out and he repaired everything at a tiny fraction of the price. when we need to replace i will call rocklin or a company that doesn't spend a million dollars a year on advertising. Im not paying for their advertising....plus i don't trust companies that pay their repair guys commissions if you know what I mean.

Freeme P.

5/22/2017

I honestly wish I could give 6 stars. I met with 2 other contractors prior to going with Bell Brothers. As a woman you live in fear of the shady HVAC company who is going to gouge you on pricing for an inferior system. Brad came in and explained everything even drawing diagrams and taking pictures to let me know what type of systems would give me higher efficiency. We have an older home so he explained in great detail the steps needed to make our home operate more efficiently.
Christian and Matt P did the install and I couldn't ask for a more professional crew. No detail was missed and they explained everything along the way. I cannot recommend a company more. These guys know what they're doing.

Greg B.

03/02/2014 12:00:00 SA

Have had their services for multiple summers and winters, so I feel I can give a comprehensive review. I also have similar knowledge of components, thermodynamics, and hydronics, just wished for a professional to handle seen/unforeseen issues. That said, the majority of their technicians have excellent depth of knowledge in HVAC and are able to discern root causes of problems quickly and efficiently. Customer service is second to none, accessible 24/7, and when they don't get things right the first time, they will correct the problem at no extra cost.

My only complaint was that there were a couple of techs that weren't so great. One tried to sell us a needless capacitor and flood switch, the other had slightly pitched some pvc pipe incorrectly. These were probably the small minority and don't represent the company as a whole, but just keep that in mind when you book service with them. I would still recommend Bell Brothers based on the outstanding level of performance and honesty. Hence, the four stars.

Julie S.

01/01/2018 12:00:00 SA

I had a weird heavy flow of water from my water heater. Bell brothers came out and told me my water heater was too old to repair, and that parts for it don't exist anymore. Two guys were sent out to play off each other with fake exasperations of how old my heater is. They quoted $3,000.00 for a new heater to be installed. I then called my husband. We called home depot. They quoted $1,000.00. I called Preferred Plumbing. They looked at my heater and told me one part needed to be repaired. The plumber went to the hardware store, came back, replaced a part, charged me about $400.00.

Be wary, get several quotes, and don't use these guys.

Charles S.

8/28/2020

I have used Bell Brothers twice in my life now, both for brand new installations of a complete AC system (minus the existing ducts). Both times I have gotten subpar service. This most recent installation, which happened on July 5th, was much worse than the first time. The installation went smoothly and everything was good for about 22 days. I began noticing water spots on my ceiling, directly below the furnace and blower. After cutting into the ceiling and discovering a surprising amount of water, I called bell brothers and had them send a technician out. Asked to speak to a manager, was told none were available.
The technician that was sent out spent a total of 15 minutes from the time he entered my home and said it was fixed and promptly left. Technician was not wearing a mask. Not thinking that much of it I had him schedule a sheet rock replacement for my ceiling through their subcontractor.
Not more than the two days later the ceiling drip was even worse. Called Bell Brothers again and they sent the same technician out. Still no mask. Spent 15 minutes AGAIN and said he would need to come back the next day for a few hours to work on it. Ok, no problem.
Came out the next day, still no mask, and was here for about 30 minutes, and said he had potentially been exposed to COVID and promptly left. That was it. Didn't say anything about getting another technician out.

Had to call bell bros myself and get a technician out. I asked to speak to the manager and said that NONE of them were available. After the new technician was out, he removed the evaporator coil and discovered a cracked bin for condensate. Was told he would have to order one and would have it ready by friday and would put me down for an appointment.

The evaporator coil was left in my hallway, and for being brand new the fins are extremely damaged along the top.

Overall I am disgusted by the neglect they show customers that have purchased entire AC systems from them, only to be given the run around when something goes wrong with it. Getting a hold of anyone besides their receptionist is nigh impossible. I will note that the receptionist has been nothing but kind and understanding during my ordeal, and felt she tried her hardest to help me.

I would recommend NOT using Bell Brothers, and instead going with a more local HVAC company in your city. Buyer beware.

Julie M.

12/31/2012

Today's appointment was a regular maintenance check on the heater system. The called me a few weeks ago to remind me I am due for the annual heater check. Coltan was here right on time and did his job quickly and efficiently. I am happy that I use Bell Brother's for my maintenance needs. They are all very extremely professional from the people answering the phones to the technicians coming to your home.

Michelle S.

02/04/2013 12:00:00 SA

We bought a Groupon special to have Bell Bros come out and do an inspection on our *ancient* a/c and heating unit. Ian was the technician that came out to the house in December. He did a great job of explaining what areas needed attention, going above and beyond to make sure I understood what he was talking about! I never felt pressured to get work done, and their fee system is very straightforward. I feel confident recommending Bell Brothers, and we will definitely contact them for any repairs or the purchase of a new system :-)

Rodney B.

7/24/2009

I got a call from a nice lady at Bell Brothers after they read my previous review. They apologized for the lack of a call back and offered to do a free tune-up of our A/C. The tech that came out was friendly and gave me some tips to keep my A/C running smoothly. Updating my review to 3 stars, and may give them a try again in the future.

Richard R.

4/22/2013

I had an A/C compressor problem from a diagnosis of another company. I was dubious of their analysis, especially to sell me expensive service and possibly a new compressor. I called Bell Bros. and they gave me a free second opinion, sending out Sourya Phakoxay. A very knowledgeable guy with a friendly smile and a technical personality. He checked everything out, including a 'so-called bad compressor motor' and showed me nothing was wrong. We wrapped the compressor unit's fins in tarp, let it heat up and it still registered fine. He saved me lots of money from considering a new compressor motor to an entirely new unit. I feel he was very honest, forthright and up-front in not criticizing the other tech or company. If I start service with Bell Brothers after this contract is done, I would attribute it to Sourya. I possibly would rate higher if I had had actual work done instead of a diagnosis.

Tito A.

4/30/2010

I recently had service technician, Devin, come out to service my AC on one of their $87 specials. He was very helpful and explained everything he did as well as the results of his findings and what they meant. He suggested a few things, with absolutely no pressure, to improve the efficiency and what it would mean in the long run. He was very knowledgeable about everything I asked about. I was not rushed in any way and he spent some time to explain many things I did not know about my particular AC unit. I would definitely use this company again, and would definitely recommend them to anyone I know that needs this type of service.

Richard M.

09/05/2018 12:00:00 SA

What a HUGE disappointment. After 25 years as a customer, I'm calling it quits. Called on Wednesday, August 29th to request service to diagnose and repair a leaking shower. I let them know that the leak was in the on/off valve and was damaging the drywall. They gave me an appointment a week out (I thought the delay was due to the upcoming Labor Day Weekend). The service appointment was made for today, Wednesday September 5th.
I also asked if I could include my annual Plumbing Inspection - so that I could avoid having to be off work twice.
Well, they showed up late. Bell Brothers was not prepared to do the repair - just the inspection. Even after seeing the damaged drywall - they wanted to schedule the repair on another day.
Unbelievable!

MAYBE THEY'RE GETTING TO BIG FOR GOOD SERVICE.

Frederic V.

3/29/2023

Bell Brothers contacted us after this review to apologize and make things right. We were pleased with their second visit (of course free of charge) where they inspected our installation and proposed a good cost-effective solution to a problem that we have with it. A special thank you to Scott for his expertise and professionalism.

Roy C.

07/05/2018 12:00:00 SA

All I have to say is Bell Bros. Only concern is about how much $$$ they can get from you. A simple toilet clog check and clean out the reed into an estimate for $9000. They said a new clean out was needed plus all new pipes in the front yard. He never even used the camera to check for the clog. He said it was to far away and the house needed a new clean out in the front yard? He said he as not allowed to snake the toilet (place of original clog)? Hmmm, we called Another company and they will be out tomorrow to snake from the toilet. Beware of the Money Hungry Bell Brothers!!! I will not ever use them or recommend them to anyone. I guess they need more $$$ for their commercial advertisements on tv....just saying

J Z.

07/08/2009 12:00:00 SA

Do not take their offer of a free diagnostic and Comfort Club advertised by mail. My parents had a minor issue with their HVAC, and ended up overcharged. The worst part is that AFTER these guys came, the air conditioner lost all of its freon and stopped working. They then offered to replace the freon for $500-600, but suggested a total replacement of the A/C, generously offering to look at the AC for free, again. No thanks! We were left wondering whether they did some intentional damage to sell their new A/C.

Val A.

2/17/2020

Excellent service I called and they got someone out within 2 hours and Lawrence fixed our problem within 15 minutes highly recommend couldn't be happier.

A B.

11/03/2017 12:00:00 SA

Got a notice in the mail for their $439 Furnace Rejuvenation Service for only $87 to prove a point. Notice said their Precision Tune-up and Professional Cleaning renews your complete system to almost factory fresh condition. Having never had my unit ever serviced since we bought our house 4 years ago, thought this was a good deal so set uo an appointment. Show the tech my attic and he grabs his stuff and goes up. Comes down maybe 10 minutes later and says the capacitor was reading lower than it should, and it would cost $135 but if i signed up for their club membership, it would only be about $114. Also said my blower was dirty and to clean that it would cost $249, but if i signed up for their $14.95 monthly membership it would be free. He goes on to say the dirt on the blower will make my furnace work harder and use more electricity. I told him I thought this was included in the service, since it is advertised to bring your system to an almost factory fresh condition, he tells me no, this is just a quick inspection and surface clean. Funny because the flyer clearly says my rejuvenation service is far more than a simple clean and checks or basic tune-ups you see advertised. It goes on to say technicians will preform 30 individual critical procedures. More than you would get with virtually any othet tune-up. After I decline his recimmendations, he says to he he works 12-15 hours a day and had seen this type of stuff and my system would go out if not done. He goes back upstairs and I get on phone with the company and question this, and after the representative says she talked to one of her service techs, this is not included since it takes longer and costs more to do. I questions her again regarding what was written on the notice, as well as the comments he made about my system going out if not done, and the fact they advertise if my furnace breaks down this winter they will refund my money, and she says yes we will. This itself contradicts what was said and what they advertise. They also advertise if we dont save at least $87 on our electric bill they will refund money (double money back). They advertise a lot but service doesnt match what they say. Whole service took about 30-40 minutes, and they advertise instead of a simple check-up, these procedures take nearly one and a half hours to complete. Only signed up for service based off what was advertised, but it is far from the truth. Be careful with the false advertisement.

Ronnie A.

11/19/2018

I'm very disappointed, bad customer service, I have too wait on the phone for somebody to take my call while I'm waiting at home (all morning) for a morning service that I was promised,and here it is 12:45pm and they still haven't showed up to replace a coil that was ordered three months ago. I am very dissatisfied that I couldn't get a call from Bell Brother's that they are running late. That the so called technicians have been busy. Excuse me but I had a morning appt scheduled several weeks ago. I can't believe after Frank comes out to do our 6 month service he says everything looks great. Less then 10 days we have a leak coming from the vent. The pan has holes and there's a crack in one of the pvc pipes. Why didn't Frank catch it 10 days ago? Now I have no heater because they have to order parts? I'm done with Bell Brothers, I will not be doing business with this awful shady company any longer. Complaining to the office got me no where, the so called mgr out on family emergency. With such a large company you would think there employees would treat there customers with respect and make there mistakes a priority. The temporary fix did not work----Frank, now I have water damage

James G.

7/31/2023

First tech who did a fine job clearing a shower drain looked at a loose sink faucet that I showed him. He tried to tighten it but it just came loose again when he tried to open the valve - it was very tight. He said it needed a new inner cartridge & he could send out another tech the next business day. The new tech looked at it and said he would have to figure out the manufacturer to order the part and that it would cost $350. I should be able to replace the whole faucet for that much. I passed on him completing the job, just too expensive. On the up side he didn't charge me for his visit/advice. Jim G.

Julie M.

12/26/2012

I just had my furnace and ac replaced. Anthony M. and Aman K. arrived on time, were polite, did the job (and did it well, as far as I can tell so far) and cleaned up after themselves inside and out. They had a roofer come out to fix a small problem with the furnace vent and a couple of the other vents (at no additional cost). The service today was excellent.

A few months back, I had some problems with Bell Bros not arriving during the appt window, and I have twice now been asked if it would be ok if the technician at my house could leave in the middle of my check ups to go help another guy working nearby and then return to complete the work at my house. They've been polite when I've told them that it's not ok. I'm all for teamwork, but once the technician is here, I'd prefer that he finishes the job.

Overall, their service is good.

Eric H.

8/20/2019

Update 8/20/19

Bell Brothers never contacted me after my Yelp review (even though they promised their general manager would contact me). Now they're fighting my Credit Card company claiming they completed their work.

I'm sending my CC company a copy of Bell Brother's invoice, which has a line item stating fix the problem, pour the concrete back. Obviously, if the exact same drain line clogged up with rocks, just a few feet down from where Bell Brothers excavated, they never did their job correctly (or finished). Instead, they ignored my complaints, demanded more $ to redo the job, and are now fighting my CC company...

Joel A.

05/12/2023 12:00:00 SA

We joined their preferred customer program and they have been very professional, responsive and thorough. Yearly check of our Heating, A/C, and Plumbing. Great work ethic, issues were we'll documented and were promptly fixed.

Not sure if they are the cheapest, but I think they do the job right!

Tom K.

08/08/2023 12:00:00 SA

On 8/4 I contacted Bell Brothers Plumbing regarding needed repairs to my plumbing due to a kitchen remodel. I was told the earliest appointment would be 8/8. Knowing it would be 3 days before I had water in my home I agreed but made very clear I would not be home until after 3:00 pm. Since bell brother can't efficiently schedule their staff you must accept a 4 hour window. The representative stated it would be no problem. Imagine my surprise this morning, while at work, I receive a text at 11:05 am that the technician from bell brothers would be arriving soon. I called and after speaking with a very rude young lady I spoke with Stephanie who identified herself as the call center manager. Stephanie was unconcerned I had been without water for 3 days, stated they don't schedule appointments after 3 pm. Funny they can't schedule after 3 but give a noon to 4pm time frame for arrival. Last time I checked 4pm was later than 3 pm. Please choose another plumbing company if at all possible. One that believes in the meaning of customer service

Diand J.

4/25/2023

Christian just left. He's such a great technician. He was performing summer maintenance on our air conditioner. He was very professional, knowledgeable, polite, and efficient. We were very pleased with the work he did. If you need a technician, ask for Christian, you'll be glad you did!

Cristian U.

7/25/2019

Bell Brother's plumbing was professional, quick and knowledgeable. They sent out their technician and quickly resolved my issue. I would definitely use bell brothers again.

Debbie B.

3/25/2015

Leroy Suko came to our house Tuesday, MArch 24, to do a routine semi annual routine inspection of our A/C before the summer.
WE have had Bell Brothers do this same service before, but Leroy did such a wonderful job. He explained everything he was doing. And, gave us energy tips, as well.
Every technician from Bell Brothers have been great!

Mookiè M.

7/13/2018

We have the most amazing windows! 9 installed, including a large patio slider, done in half a day. Gerardo R and his team ( Cameron, Mohammed) were amazing!! Awesome personalities and super professional. If you want windows done right, there is no better team!

Cham T.

9/24/2015

I don't understand with 20 years of servicing experience that a company cannot provide a rough estimate on installation of a home water filtration system. I even offered to provide a picture of the simple single pipe plumbing and Youtube video of how simple the job is and a $79 charge still needs to be charged to come out for an estimate.

Steve P.

08/06/2023 12:00:00 SA

Charged us $3051 for 49 minutes work and a pressure relief valve. I would not use them again. Very disappointed.

Christy L.

7/18/2023

It's 108 outside and my AC stops blowing cold air; I decide to call the company that KCRA 3 is cramming down my throat every 5 minutes during the news, Bell Brothers. The line is busy, but it's early so I decide to use the handy chat feature on their website. SEVENTY FIVE MINUTES LATER.... They still have not answered!!! So I call them, they take all my info arrange an appointment, then they tell me they can't go up on a second story flat roof. Excuse me? You are a heating and air company but you don't go on roofs? WTH???

Saul A.

8/17/2022

Manu Babi was excellent! He came in very professional to my home and even waited a little bit for me because I was unexpectedly at work. I highly recommend him to come and service your home , thank you Bell brothers plumbing! he unclogged my bathtub with his special tools and also gave me a three month warranty on the labor!

Julie G.

11/26/2013

We went on our honeymoon and came back from the lovely sunshine and sand to a broken heater :( Called Bell Brothers Monday morning and they came out that same day, diagnosed it and went over our options and it was fixed by lunchtime! Elijah was great, there was no pressure to do anything, he explained everything answered all of our questions and had it fixed in no time. Very happy with the service we received!

Sean A.

11/12/2019 12:00:00 SA

Called these guys because we couldn't use our toilets or showers due to a clogged main drain line. The technician was very nice, but after working for an hour told me the line couldn't snaked and would require hydro-jetting for $650. Almost did it, but Bell Brothers has a policy that they won't speak with home warranty companies (red flag?), so I decided to call a local plumber instead. Long story short, it took him less than 30 min to snake it clear. He also told me the $650 hydro-jetting wouldn't have done anything. To their credit, Bell Brothers refunded me their fee.

Brenda S.

7/26/2023

UPDATE 7/26/23 AFTER TRUE-UP
Our energy usage has averaged a 20% increase every year since we installed this system with no changes in our lifestyle. The only way we can maintain usage at the levels we had BEFORE installation, is to turn the system off. Something is wrong, and we are waiting for Bell Bros to tell us how they plan to make it right.

Pam K.

07/03/2023 12:00:00 SA

We have the monthly service and recently had our plumbing check. As usual our technician was professional and very informative as to the condition of our water. A bit too much chlorine, so recommended we use our refrigerator filtered water to drink and cook from... Otherwise, we had a great bill of health!

Rebecca G.

4/17/2022

After the last review we had the GM out here to speak with us. Had a plan set in motion for a fix that potentially may cost us. It was kind of up in the air. Another thing basically broke down on our mini split (evap coil on the single room ducted unit got bacteria and smelled awful. It would have cost them about 6 hours of labor plus parts to fix and it would've kept happening so more money out of their pocket) and we had a tech come out. At that point they decided to replace the system with a whole house ducted system at no cost to us. The pros: Super decent unit. Specs perfect for this house. Warranty. No cost to us. The main install tech was super knowledgeable and helpful. The cons: first of all the tech that came out had absolutely no idea what they were doing. All they knew was it was a warranty swap. Like literally two years of paperwork from tech calls and fixes and replacements and they didn't bother to inform or educated the guy coming out to rip out a whole mini split system. Lol. Other things were they sealed up an existing return that had been placed in our room from the mini split to the single room ducted system. The tech didn't think it made sense but they did it under project mgr guidance. One tech, a newer guy was trying to patch large holes with dap caulking. One wall now has about a half a tube in it. They had me test the system out for the weekend, didn't supply enough air exchange to the back rooms had to come back and rerun the ducting back to the return they sealed up which meant cutting it back out. The system works great on one side of our house. Not so much the other side where the bedrooms are which are the important parts. The way they ran ducting (makes sense from a technical point) doesn't exactly make the new working system function for our needs. Hopefully that can be further worked out because they already added dampers to try to reroute the air flow. I will update this more as we have another warranty install tech coming to try to figure out a fix. We are hopefully getting to a satisfactory point with this situation. I don't want to be super generous with stars given the fact that I had to Karen it up and file complaints to get them to listen to what I'd been asking for for two years. But I'll keep it real. They aren't the no surprise guys. They are the wtf are you serious guys (higher up's anyways) so just do research and choose a company that fits YOUR needs. Maybe they worked well for others. I'll keep you posted.

Chris R.

7/13/2021

Bell Bros stands behind their word when it comes to HVAC. Right now AC parts are on backorder, so it was not an immediate fix, but they got it done as soon as they could. They let me use a portable AC until mine got fixed. My air is working great now.

Frederick H.

8/23/2018

Had heating and air installation several years ago, when I was talked into and signed up for their club whereby you pay approximately $15.00 a month for priority service. I used this service several times and was generally happy with it. I called them the other day to tell them I was going out of state for several months and wanted to suspend my membership until I return, however, I was informed by Arturo, that if I leave the club, that ends my membership. I cancelled my service with them, and now, upon my return, I will use another company for my a/c needs. I find it strange to be penalized for living life. I'll be happy to give my money to ANOTHER company (of which there are many), upon my return.

Lisa W.

7/15/2014

We've been Bell Bros customers for many years and have always had great service. But it was never more welcomed and important than today, when they got our AC going again after a capacitor failed. Now I don't have to move to Alaska! Seriously, these guys are great: fast, friendly, knowledgeable, courteous, professional, and every other adjective that describes a pleasant, wonderful, homeowner service experience.

Sarah S.

05/10/2023 12:00:00 SA

We've been using Bell brothers for many years to service our air conditioning unit and heater. They've been amazing through the years. Our house was built in 1976 and still had the original systems. Bell brothers always kept our dinosaur units running and always gave us superior customer service. When it came time to upgrade Ricky showed up early and knocked it out of the park. He was very professional and worked extremely hard. I'm very thankful for the excellent work he did. I will continue using Bell brothers because I know they give 100% to their customers.

Gene G.

06/05/2019 12:00:00 SA

Bell Brothers came through big time for us. On the first day of the recent heatwave the tech showed up at the scheduled appointment time. Luis C. was professional, friendly and ready to repair our broken AC unit. On a hot summer day he was up on the roof doing some pretty major repairs! Before I knew it our AC was up and running and cooling our home like new. Thanks Bell Brothers for sending us a hardworking, knowledgeable, and professional technician to service our AC unit!

Zack A.

05/11/2018 12:00:00 SA

Don't Leave them unsupervised!

Negotiated a price (meaning I asked for a discount using my Veteran status, why not ask it is a bid process) with them to replace my sewer line using the trench-less method before the project began. I was told the property would be put back the way it was they way they found it if not better. I went ahead and went with their bid, and the project began. There were hiccups with the trench-less replacement causing about 5 x 5 feet of my patio pavers to be removed.

When the sewer pipe was replaced, the crew started filling in the whole, and I said hold-off.... what about the other part of the project under the house....they called the supervisor, and said our bad, and started working on that part of the project. Needless to say the clean-outs were also placed about 3 feet into the patio versus being close to the house. I insisted they move them closer to the house. When the closed up, and started placing the pavers, I asked them did you place the weed block back down before placing the pavers, and they looked at me like they were lost. I had to explain to them what it was. They asked me if it was there before. I said yes, and showed them under the pavers. They had to stop and go buy the weed block, as they did not pay attention to what they were doing when they removed them in the first place.

When they said they were finished and presented be with the bill, I said let's do an inspection. I went out side and an immediately saw a noticeable dip in the patio, and said this was not acceptable. The said what is not acceptable. i stepped over to the dip and asked for a level and said can you not see this dip? Which was huge. Also the box, covering the clean-out was six to seven inches above the pavers and not flush. I stated this was unacceptable also, and needs to be corrected. I didn't get a chance to review the rest of their work that day, but they said the dirt needs to dry out before they can come back, but they did correct the box covering the clean-out before the left. We scheduled for May 10, three weeks later for them to come back. Really didn't understand why dirt needs to dry out, since it was a clay mixture. They should have leveled it off to begin with.

When I came back from vacation I noticed in the back of the second unit, the clean-out there was not able to be opened because it was not correctly placed in the ground. The final inspection failed because I was told I didn't need to be at home, and the city inspector failed it because no one was at home. Debris was left behind the other unit. The front office when the called the primary number, never calls the secondary number. Never relays messages to other team members.

Finally, got the install leader to come out and finish the pavers earlier and showed him the other issues. And had them on-site to have the city do the final inspection the following day.

I asked to speak to a supervisor in order to discuss the final bill, and Curt calls me two days later. He states you already got a discount. I stated no we negotiated a price for the bid and now I am asking for a discount based on what has transpired. He basically said no. I will never deal with this company again. I should not have to be the project manager. Luckily I work from home. I pity those people who can not be at home, and have to work with this company.

Mark S.

1/30/2014

Awesome service and response from Bell Brothers. Called today to schedule an appointment and they were able to come out the same day. They were prompt, called me when they were on their way and the technician was professional, respectful and courteous the entire time.
I had purchased the entire house air purifier.... It's hard to make a purchase like this - because I don't know if/ how I will see the results - but I am hoping to and take their word that this is something that will benefit me in the long run.
I have a pet - and she doesn't have a bad odor at all - but the advantages of the air purifier will be that it eliminates odors - including pet odor, eliminates allergens and viruses and helps get rid of dust.
Let's see if it does all that - stay tuned!!!!!!

Joe D.

7/30/2020

I have been a club member for many years for a rental property in Elk Grove because it was easy. I recently had the AC quit working and Bell Brothers sent a tech out. The tech said the blower motor was shot and the outside fan motor was leaking oil and needed to be replaced. He said given the age of the system (15 years) it should be replaced. A salesmen came out the next, Trevor, and specked a new system. He did this over the phone and said besides the age, we had R22 which is no longer available and hard to get. The new system would have the new refrigerant.

Their bid to replace the system was between $15 and $20 thousand dollars for a 2000 sq foot home. I told Trevor I would NOT make any decision until I had at least 3 bids. Trevor's shocking response was: Haven't you been a long time customer with us? (Don't you trust us) What are you looking for by getting 3 estimates? It would be a shame for you to make an uniformed decision if that is your goal... (Does he really not understand why a person should get at least 3 bids or did he intentionally insinuate that I am stupid).

I am shocked this is how Bell Brothers trains their sales staff and can't believe this kind of sales tactic works on people. The bottom line: AC was fixed for $2,300.00 (replaced both motors) and tech said no need to replace the whole system. I have course canceled my service contract and would never use Bell Brothers for anything.

Patricia G.

6/18/2019

We love the service this company provides. All the employees we have dealt with including sales, office ladies and gentlemen, and all technicians have been courteous, professional and very knowledgeable. There are never any hidden costs and you always are given a thorough explanation of what's to be done before the work starts.
We do not hesitate to recommend this company for any HVAC or plumbing job!!! Love this company! They stand by their work!!

Dennis I.

9/13/2021

I took advantage of bell Bros. $87. air conditioner inspection and tune-up. Zack arrived on time and checked out my 24-year-old system pointing out some deficiencies that need attention. He did a thorough cleaning of my system. While the items he tested were within limits, he did recommend that I consider replacing the outdated system with a more efficient modern unit. Service provided was as advertised and well done.

Devin H.

2/16/2019

Really appreciated Keoki Spath swinging by so quickly when we call and told Bell Bros that there was a loud rattling sound when our new heater went on. We purchased a new air conditioner/heater about 8 months ago and have had great service. Keoki found the problem, which was a loose metal piece that needed to be tightened more securely. He was thorough and fast.

The only we ever received was when we had our free tune up before winter. The technician accidentally stepped onto the dry wall in our celing and failed to mention it. I noticed the big crack in our hall ceiling and called Bell Bros. They came out right away and repainted the cracked area, offering to re-dry wall if not satisfied. It looked fine after that.

Jeff M.

03/01/2019 12:00:00 SA

These are two reviews that I placed on Google that I need to put on Yelp as well. The results are mixed. On the first part, I rated them a 5. On the second part, it dropped to a 3. Please read on and you will see why.

ORIGINAL REVIEW WITH UPDATE
It went very well with my HVAC tune-up. The tech was excellent and even took pictures of the things he did to make the HVAC unit run great. The only thing I would say that went not so good was he didn't introduce himself when he arrived. Sounds petty, but I like to know who is working on my stuff. His name is Greg and he did a wonderful job. I would highly recommend Bell Brothers for your HVAC and plumbing needs. They have a great PM program and even send reminders when your maintenance is due. Unlike that other company I used to do business with.

03.01.2019 (Update) - I had called Bell Brothers to have a toilet that I purchased at a box store installed. To my amazment, they do not install toilets. Correction, they'd not install 3rd party toilets. If you purchase one from them, they will install it at a price approaching four figures. Yes, they do warrant the work on their toilet for 5 years, but I was never given a reason why no third party toilets. I have a maintenance contract with them for plumbing and HVAC and I am very happy with that piece, but I most likely going to cancel and find a company that is full service. I have done some price comparison on some routine maintenance items, and found that Bell Brothers is quite a bit higher than companies that I contacted. I am verybdisappointed in that particular piece of the service from Bell Brothers. I even offered to sign a disclaimer absolving them of any problems with the toilet after install, but they still told the tech no. Should you use Bell Brothers? I leave that to your discretion. Personally, ii will cancel my contract after items up as I believe they do not refund the difference if you cancel before the expiration date.

Dona D.

7/17/2019

If youre needing plumbing help,Martin H. in the Bell Bros plumbing drain/sewer dept is your guy.He exemplifies the kind of employee every boss can brag about.,Personable, reasonable, concerned and professional. He fixed 2 major problems for me at 2 older Wdld homes. Zac ,his boss is also very helpful and caring!!

Autumn C.

9/27/2017

My brother is selling his house and needed to fix his AC unit. Bell Brothers came out (for 90 dollars) to see what was wrong. There was a part that needed replaced (a Contactor) so we let them replace it. The total bill came to $520.00. We asked to see the part and, after having seen it, thought it was an extremely high price for the part. After doing some research, the same part is 17.95 on Amazon. We called to ask what the mark up was for and the person we spoke with stated that it was to install and insure the part. That means that they charged $410.00 to insure and install a part that was worth less than $20.00. If you are going to use these folks, I strongly encourage you to get a detailed account of what they intend to charge you for and, for good measure, do some research on if the prices they are quoting are reasonable. I understand that they need to mark items up to make money, but this is far beyond that. My only hope is that our experience saves other people from the same issue.

Samantha H.

6/16/2019

Amazing Service! CSR Alex has awesome customer service skills. She quoted prices and kept in touch with the times the tech's were coming out. Technician Josh is amazing. He happily explained everything he needed to do. He was very efficient and solved both of our clogged drain problems. The best company I have worked with in a very long time.

Scott B.

12/09/2015 12:00:00 SA

At least twice a year I get excellent service from the technicians and today was no different. Got the home heating system checkup done & Fidel continued the tradition of excellence I now have come to expect from Bell Brothers. Fidel made a point of taking pictures of the filth & dust that had accumulated and offered the extra service to clean the affected component. He also alerted me to tears in the duct work and scheduled another appointment for that issue to be looked into. Finally Fidel has relieved me of having to buy any more air filters by telling me about the custom made Emaze air filter. Many thanks for the premium service Fidel!

Bethany S.

05/09/2019 12:00:00 SA

We are extremely unhappy with the way Bell Brothers does business. In July 2018 we had a technician called out to diagnose our air conditioner. The tech offered us a deal to waive the fee for diagnosis if we joined the bell brothers priority service club. We wrote a check that day for approximately $360.00. One hundred was for a new reusable filter. The balance of 260.00 we assumed was for the upcoming 2 seasonal maintenances. A tech showed up in October for the winter maintenance. Today I tried to set up the summer maintenance. What they did not explain to us is the details of this club membership. There is an expiration date to this membership and if you can't get an appointment before that expiration date the money we spent on that membership is forfeited. I'm calling on May 9th 2019 for my summer seasonal maintenance and they are booked solid thru June and into July. I can go on and on with my complaints but the main thing I want to stress is to be sure you know what you're getting before you PAY for their Priority Service Club Membership, it may not be what you think. We opted for a measly refund to avoid doing further business with this company. I WILL NOT use Bell Brothers business again. I WILL NOT REFER BELL BROTHERS TO ANYONE. WE FEEL RIPED OFF!

Larry P.

5/22/2018

Hi. We thought we would change things up with our annual AC/Heating system inspection and try Bell Brothers. Great find we think!
Grant, the service tech, came promptly and was very professional. He quickly got to the inspection of our system before the annual servicing.
Before the heat of the summer, Grant found that our 6 year old system (installed by another company) had failed. So I didn't have to get into our hot attic, Grant shot a very informative and step by step video of the problem. Our evaporator coil showed signs of rust and failure. Easy for me to see and understand. We checked around with other HVAC companies and found the Bell Brothers quote for the repair reasonable. We agreed, to repair our system and within a few days, Grant was at our place with the parts. Grant and John (helper) quickly and neatly got to work. Shoe protectors were on their feet for inside work (boss says thanks!) and within a few hours our system was ready to go. Anyway, Grant was very professional, clean and neat and respectful. Thanks for the great work on our system and the sense of confidence we now have in it!

Debbie J.

2/19/2019

HIGH FIVE to Bell Brothers window guys, Mitch and Jeff! Mitch came by yesterday to give me an estimate on possibly replacing my dual pane slider, which was installed 15 years ago by a company that is now out of business. He decided it might be an easy fix so called Jeff to stop by today and check it out. Both Mitch and Jeff show up, exactly on time, found the issue and fixed it. They even pulled parts out of their truck that aren't standard parts for their quality windows.

THANK YOU MITCH AND JEFF! As always, Bell Brothers continues to keep me a happy customer.

Sierra C.

3/21/2021

Our heater stopped working so we called around to have someone come and take a look. The 2 stars is because Bell Bros was able to come out the next day to look at it. The service tech came out on time and I was impressed with the safety protocols taken (mask, booties on feet etc). He cleaned our filter and was pleasant, but thats where the great experience ended.
I was told our control panel was bad and it would cost upwards of $950 to replace. When I asked about a warranty, he said it was 30 days. A 30 day warranty on an almost $1,000 job/part seemed crazy. That's when the maintenance program sales pitch started. If we purchased their maintenance program for $20 a month, they could warranty the work for as long as we had the maintenance program. That sounded sketch to me so we chose to just pay the $99 service call and get a second opinion.
The second opinion came out, cleaned out the flue and little metal rings that cause the propane to spark, and the heater now works perfectly again- no $950 control board needed. No monthly maintenance plan needed.
I'm annoyed I paid a $99 service call charge to have the tech misdiagnos the problem and try to sell us on a monthly maintenance plan.
Highly recommend getting a second opinion before moving forward with work from Bell Bros.

Yue H.

03/02/2021 12:00:00 SA

I have an old pressure relief valve replaced today. the service person was great, and the installation went really well. My main complain was the price after I did an online comparison. usually, the PRV installation will cost around $500 on the high end, but Bell Brother charged me $1600 since the new valve does not fit the old pipe, and they needed to redo the pipe.
My family has been using bell brother for many years, we trusted their workmanship, but the markup is just too steep to justify.
I definitely learned my lesson, for plumbing job, will use home-advisor instead.

Tom G.

10/22/2013

The company has always been timely, informative and reliable. Yesterday, Ryan was the service technician and he was efficient in doing the tune-up, didn't up sell and was willing and able to respond to any question I had about the system in our 10 year old home.

Harry G.

07/04/2023 12:00:00 SA

Bell Brothers did a service on my AC unit. The technician, Paul and colleague (Richard I think) did a great job. They cleaned, serviced, and took pictures to show the condition, and explained everything to me. All in all, great customer service and both were extremely professional and courteous.

Rick C.

02/06/2016 12:00:00 SA

I got a new HVAC system in my home last year. We noticed that there was too much air going into one bedroom, and that a wall in that bedroom was very hot when the heater was on. This hot wall condition existed before Bell Brothers put in the new system. They came out to look into our issues. They adjusted the damper to the room that was getting too much air. They discovered that a disconnected duct in a wall was causing the hot wall.

I had new duct work installed by another contractor (Royce, now out of business) about 6 years ago, so I did not get new ducts when I got the system from Bell Brothers last year. I figured I would have to pay something for Bell to come back and reconnect the duct. I was pleasantly surprised when they fixed it for me at no charge, part of their no surprise guarantee. The repair required cutting a hole in the drywall to get to the duct. After repairing the duct, they repaired the drywall, and you would never even know that there was a hole there a few hours earlier.

I'm very pleased with Bell Brothers and would recommend them for HVAC work. Excellent employees, very professional and polite. 5 stars, A+!!!

Jerry T.

01/07/2023 12:00:00 SA

After repairing a broken heater, I was offered a discount if I purchased an annual inspection service. I foolishly thought it would be to my benefit. After having a brand new system installed 6 months later (by someone much more reasonable than Bell Brothers), I was told that I could only cancel my inspection contract if I paid them MORE money to compensate them for some imagined benefits I had received.

By the way, I chose another vendor for my new HVAC system since their service and prices were dramatically better than Bell Brothers. The sales process with Bell Brothers was so obnoxious that it bordered on predatory. It made regret having them do the initial repair.

Dee B.

1/23/2015

We had to call them out since we had a problem with our water heater pilot light not staying on. They were able to get there before Noon on a weekday. The two service guys were young but nice and professional. They ran the normal test procedures which our warranty company recommended. Granted, PG&E had already come out but they can no longer service a water heater with a closed chamber (hence, the newer models). Once they determine that, they simply recommend you call a reputable contractor. Well, Bell Brothers guys suggested we needed a new thermocouple so we paid the $80 service fee and then we called our warranty company for the part. The part arrived and it was easy to install. However, our pilot light still didn't stay on. We called the service guy who came out (since we had his cell) and he stated that the only thing it could be now was the gas chamber unit. What? I thought when you recommend something you are pretty sure that is going to solve the problem. Why keep recommending parts? The gas chamber unit is pretty pricey. My husband ended up doing some further research along with the help of the warranty company and it turned out that the problem was with the vapor detector switch (also something now on the newer models, ours is 2011). Once that part arrived, hubby did the install (easy) and it worked! The thermocouple never had a problem! Well, while we felt that the service guys were nice and professional, paying $80 for something that didn't resolve the problem is hefty! The correct part was never ever stated. They should know about this being a possible issue with water heaters (newer models). 2 1/2 stars. I would use them again for plumbing or AC but probably not water heater repair.

Jameel A.

8/30/2021

Called company and a sells rep name Solomain came out and gave me a quote for 20k sayings he's gonna install a new system fix all dry rot and new power panel etc....did not replace all that was said in contract and the. When confronted told me to f$%k off ... this man is laying sales man will do anything to get the money out of you bell Brothers sales rep sucks and just trying to take my hard earned money for things that were not done on my house I hope this post will make people get different quotes before u get suckered in to a contract....

Nisha A.

6/13/2021

I am sorry to say that I don't recommend them any more. I thought they were great. I called for an appointment at the end of May for a tune up and they made my appointment for September. I didn't sign up for the 2 year contract , so they didn't care to service my home.. The reason was that everyones unit was broken. The people they sent for the services I had for the one year service was great. I don't like to be bullied into signing up for a contract. There some great Heating and air service companys out there.

Cindy B.

11/17/2017

The NO surprise guys? Be surprised if K.Ward calls you back...if they remember to light your hot water tank when they are done... if they don't crack your ceiling when putting in the intake vent... or put all your shingles back so your roof doesn't leak. They only get a 3 because their workers are so nice. Took me a year of calls to get a working furnace after spending $20,000.

Sara T.

02/03/2016 12:00:00 SA

I tried their plumbing first. The plumber charged me $200 and didn't fix my problem. Tried to sell me new pipes at a huge mark up. Another plumber from a different company came and fixed my problem and charged me less than $100. Also I had signed up for the maintenance contract. The only problem is it's impossible to get an appointment less than a month in advance.

Eric Z.

11/23/2022

Bell Brothers installed my Heating and Air Conditioning in about April 2022 and on November 22 2022 just got my air ducts in attic replaced.

I would like to thank the entire work crew for how they treated me and my wife with respect and professionalism .

I met Jeff the salesperson twice when he presented the wife and I what was needed to make things better even calling his boss . The first two people that installed my heating and air was great, by the way they was two brothers . My air ducts was installed by Rembo Le and his grew which explained everything and made sure I was ok with air ducts. All was very nice.

I know this is a lot to read but you have to give credit when it's due. Again thanks Bell Brothers.
Also thanks to Jade The technician who checked units .

Eric Zembik

Timothy C.

01/02/2018 12:00:00 SA

What a great experience! Martin and Tony were fantastic! Not only did they get the job done, they went out of their way to make sure all of my questions were answered. What might have cost me thousands was corrected without being ripped off and in record time (and it was dark out). Trust only Bell Brothers. I cannot be more happy.
Tim Frank, Woodland, CA

Liz B.

12/14/2021

I've been using Bell Brothers HVAC maintenance service for years. They are very thorough and do a great job. Recently, Justin repaired a problem with my heater and was professional, explained everything and was genuinely interested in getting the job done right.

Elaine C.

10/24/2021

Our water heater needed servicing so we called Bell Brothers even though this heater wasn't purchased from them. It was discover to have several serious safety issues so we agreed that we needed to replace it. Bell brothers had a new one installed within days. Less than a month later the HVAC unit on an addition to our house just quit. It happened in an area most used by us. A service person came the same day we called. He got the unit running again but that night the heat didn't come on. They came right out and the unit was checked by 2 service guys. It is a 40 year old unit that was full of rust and electrical issues so we agreed it was time to replace it.Bell Brothers found the perfect unit in Sacramento and not on a ship floating in a port somewhere and the very next day had it installed. They gave us options and we never felt pressure to buy anything. They were very professional and even though all of this was expensive probably the same as any of their competitors we know they will be right here to help us again if needed. We highly recommend Bell Brothers.

Montes M.

6/18/2021

I own a couple of rentals in Sacramento. For peace of mind, I signed up for a monthly membership with Bell Bell Brothers. On a yearly basis I would have them come out and clean and service my air conditioner and heater. This week, my water heater went out. I called Bell Brothers and they were out pretty quickly to inspect the water heater. Turns out the water heater needed to be replaced. The cost of the water heater to be replaced was $3300. The technician said that he would takeoff $300 since I was a member. I went to a big box store and purchased a water heater for $650. I am sure that they get a good discount on a replacement water heater but $2650 for installation is unconscionable. After I got off the phone with the technician I called the company and canceled my membership. I definitely would be wary if you were in need of service from this company.

Rpo O.

10/30/2019

Don't bother. I have worked with them for four years. They don't call back. They owe me two landscape lighting fixtures. Which break all the time and are under lifetime warranty. Mark is not pleasant to work with. Ronnie was terrific until the past three months that I have tried to get him to return. They don't answer texts or calls. Really fed up with chasing them!

Dave D.

1/16/2017

The no surprise guys, as their motto reads, surprised me perhaps more than any other service oriented company has in the past ten years.

My furnace died on a Saturday night, and I called them on a Sunday. I explained that I was renting and the steps I had already taken to ensure it wasn't something simple. I wanted to know if a technician was available to come out on a Sunday, and further explained that I had six year twins in the house who were freezing. The answering service said they'd put the call in as an emergency. The answering service person also asked me if I was a member of their club; I told them I wasn't. This was after going through call prompts asking if I was a new customer, to which I pressed the key indicating I was; their phone system apparently doesn't work well because I had to tell them that I wasn't a member of their club after being put in the new customer queue (how would a new customer be or know anything about being a member of any of their clubs?).

Katie, a scheduler I assume, called me back quickly. I thought that was great however I was so quickly disappointed.

Surprise #1: Katie said they'd need to talk with the owners of the condo I rent AND would need a credit card on file. I get needing authorization, but didn't quite understand needing a credit card on file. Why don't they do like other service companies and ask for payment after the service has been done? Perhaps they've been burnt before; I don't think that's an excuse....it just seemed sleazy to me. I told Katie that I'd contact the owner and call back to the number she gave me.

I contacted the owners who, rightfully so, wanted to send their handyperson out to inspect the HVAC system. He couldn't get it to work either, so advised the owner to contact an HVAC company. The owner said that I could contact any service provider I wanted to repair the heating/AC unit.

Surprise #2: the number Katie gave me to call was just back to their answering service, not a direct line to a scheduler. The answering service rep said that they'd put the ticket in as an emergency and that I should hear back within an hour.

I called them back to ensure that this was an emergency ticket, and the answering service associate said that I'd hear back in an hour.

Surprise #3: an hour and a half had passed and I didn't receive a call. Great service Bell Bros. After three calls AND saying that I had six year old twins with no heat, PLUS being assured that Bell Brothers were treating it as an emergency, I don't get a call back? Beautiful.

After not hearing from them, I decided to call another HVAC company who is now in the process of resolving the issue.

Monday morning, I got another call from Katie. My response was that she was calling incredibly early; 7:30, to me, is early for a holiday (Martin Luther King Jr. Day), and after making three emergency calls to them that I didn't receive a call back from except for the first one , I gave up and contacted another company that was taking care of the problem.

Surprise #4: my response from Katie....it was a dial tone. Yup - girl hung up on me. WELL DONE!! LOL Just made me realize how grateful I was for contacting someone else. Other companies would have apologized, and asked for my business next time, etc. A DIAL TONE - HAHAHA!!!

The owners may respond to this post by trying to explain everything away, but as someone who's in the service industry, this was SO amateurish from my initial contact to the dial tone. It's almost like they're trying to be bigger than they are by having an answering service and then having a scheduler call back. They're only in the Sacramento area, not the entire nation...

...and finally to the Bell Brothers owners, know that you lost out on the replacement of a heating/air conditioning unit. After getting two opinions, the owner decided to replace rather than repair; that cash could have been yours.

Four surprises from the no surprise guys - my favorite was the dial tone! That, I haven't experienced before. PRICELESS!

Nate A.

04/05/2021 12:00:00 SA

Way over charge for the work involved. Main 3/4 water valve to house was leaking. They charged $670,00 to replace 3/4 valve and a couple 90's to connect to the house, done under an hour. Im in construction and know what material cost, know wonder they say no overtime or weekend rates, everything is jacked to high to start with. This was today

Cathy A.

7/25/2023

Excellent service. Cory is very friendly and knowledgeable. He explained thoroughly the service he was providing and any issues that he found so I would understand. He was very professional. Any issues or problems or questions I have in the future I will definitely ask for him.

Elizabeth G.

02/01/2013 12:00:00 SA

The service technician who performed the tune-up on my furnace was professional, prompt, and knowledgable. My primary complaint is the $155.00 I was charged to replace a simple capacitor. After a bit of research online, I was very disappointed to find out that the actual cost of a capacitor can run significantly less...as in anywhere from $9.00 to $60.00 depending on quality. When I contacted to Bell Bros to express my displeasure, they were unapologetic about their inflated pricing of parts.

At the time of the furnace tune-up I had scheduled a follow-up appointment to discuss pricing for duct repairs, additional attic insulation and a water heater replacement. After the experience with the capacitor pricing, I do not feel I could trust Bell Bros to provide an honest and fair estimate of cost for these additional services.

I would suggest to other consurmers to do some research and even get another opinion before purchasing parts and/or services from Bell Bros.

Rod S.

03/01/2012 12:00:00 SA

This poor rating is not due to workmanship or products they install, but rather it is based upon the numerous unsolicited phone calls I have received from the Bell Bros call center. Every time a representative calls I ask they remove my phone number from their phone list. I am told they will remove number, but then a month or two later they call again. I have asked to speak to a supervisor/manager, but none is ever available. I am told a supervisor/manager will call back, but that does not occur. I have tried calling other Bell Bros number so that I might be able to speak to a supervisor, but they all route back to the same call center. I have Caller ID Block on my phone, but their system circumvents that feature. I called this company over two years ago to get a quote on a new heating/air conditioning system. They were considerably more expensive than their competitor. So, I went with another vendor. My phone number is registered on the Do Not Call list. I have filed a complaint at the Do Not Call federal web site. However, one would think such a complaint would not be necessary. After such a poor business practice I would never consider Bell Bros again.

Norma G.

1/20/2012

Our heating unit went out and as you can imagine only dreadful thoughts came to mind when looking for someone to repair it. Not only do you hear nightmare stories relative to technicians over charging but purposely breaking units to make money. What a wonderful surprise when my husband called Bell Brothers who off erred to apply the diagnostic fee towards any repairs and would be able to see our unit the following day. The technician Seth Anderson was Awesome, not only did he arrive on time he was able to fix the problem and explain in detail what the repairs would cost, to my surprise it was less than a $70! What a relief and I really feel this could have been an opportunity for a untrustworthy company to take advantage of. We will be calling Seth again for any future issues we may have!!

Kim B.

9/22/2017

this is the second time they have tried to upsell me, the first when my HVAC had issues and they quoted me for a new system when all I needed was a new contactor. Today they send a guy out who says he only does clogs. quotes me over $500 for a new P-trap under the sink, says all my plumbing needs to be changed by their plumber. I wouldn't recommend using them, and I won't give them a third chance. I will update my review after I get a real plumber to come out and fix it
update : $160 by a licensed plumber

Stephanie C.

3/15/2022

Since my last 1 star review and the response by Bell Brothers I am changing it to 2 stars. Thought about 3 stars but it should not have taken me giving a 1 star review for my parents to get someone to actually talk to them about the issues with the leaving the house the way they found it they were promised. They talked to Michael as was suggested and he was meh until my Mom told him her daughter gave them a 1 star review and was told by administration to talk to him. The issues are finally fixed but it shouldn't have taken me posting a bad review to get it done.

Doug H.

07/03/2023 12:00:00 SA

They just installed a complete Lennox HVAC system replacing our 30 year-old unit. We were totally pleased by their professionalism and attention to detail. Everyone we dealt with was pleasant and helpful, more than exceeding our expectations. We would definitely recommend Bell Brothers for your HVAC needs.

Donna L.

07/01/2015 12:00:00 SA

Bell Brothers just lost any business with me. Bonney Plumbing Heating and Air step up and didn't charge me any service fee, but only thel cost for adding Freon to my air conditioning unit. What happened to Customer Service? I scheduled an appt. with Bell with specific instructions to only adding Freon to my air conditioner only. I had a coupon that discounted work to be done. I couldn't use it since the work was not done. I paid for the service fee and was clearly upset about it. The service guy was not aware of my request and said that he would check everything out and make sure it was working, but I would need to call again and have someone who does Freon to come out. Apparently, he didn't have the equipment need to refill the air conditioner. He called in to the office and explained what happened and requested the service fee be waived since it was Bell Brother error. I called today and requested the Freon appt and reminded Bell the service fee should be waived due to their error sending out the wrong guy. The appointment person asked the manager to Waive the cost and when she came back said Unfortunately, the manager will not honor the request The initial mistake which cost me a day of work waiting for someone to come out and basically not do what I requested. The service guy was very nice and felt extremely bad and wanted to do right thing. UNFORTUNATELY, the manager did not want my business and did the wrong thing by not honoring to waive the service fee's.

Bryanna H.

7/17/2023

We had Bell Brothers install a very expensive AC unit last year. There were some red flags at that time, including just a weird vibe from the manager, no follow up on the city inspection and punch list, and no follow up on a request for a quote to redo our windows.

2 weeks ago, our AC broke down. Bell Brothers got a service guy over that afternoon and he said we needed to wait about a week for the part. That was pretty shocking, but ok. It's now been a week and a half with no AC during 100+ degree weather. 108 yesterday!

I called multiple times last week and it took until Friday for someone to get back to me to let me know the part was not in yet. When I call, they say we're still waiting for the part from Fresno. Fresno is just a few hours away. I'll drive to go get it if necessary!

I work for a product manufacturer, so I understand there are supply chain issues. My problem is with the lack of urgency, transparency, and honesty when dealing with Bell Brothers. If there's a long delay, at least act like you care, like you're in this with me. Have you called the warehouse? Are you lighting any fires? The impression I get is they look at their system, shrug and say, Well, that's too bad.

Very frustrating, especially given the amount we paid for our AC. I'll look for another company for our upcoming window and plumbing projects.

Walter G.

11/12/2018 12:00:00 SA

When I had Kyle sell and install Air Scrubber Plus he told me I could probably change the bulb myself. I was told the bulb would last for around three years which it did. It is out now and they will not quote price over phone. One technician told me a price at one time that would be well over half the price of the original unit. The unit works well but you will change filters monthly since it really helps clean the air. Do you chance online compatible bulb? I was also told that new duct work would fix the two rooms undeserved by the AC but that did not happen. This is the technology that NASA used to clean the air but I have only found two places that will quote a price. I guess the NO SURPRISE GUYS WANT TO SURPRISE ME with a quote in person. I bumped it up one star since it was much less than first price a tech quoted on a previous visit. His mistake caused this situation. My son and wife both remember the price that was quoted. Saturday the tech showed up right a 8 am and quoted a price lower than my two phone quotes. I received a discount since I am a club member and I used Bell bucks to lower price. I spoke to them Monday and Friday to make sure the part was on the truck in case price was reasonable. Message not given to technician however he given a way to fix it. They pulled part needed from new unit so it could be fixed on the same visit as the tune up saving my family money. The membership paid for itself this year. The communication is a problem and the first price quote was way off. The previous technician looked in the book and gave us an outrageous quote. Light was still working at that time. I have no problem with the technician from Saturday, because he did a great job. He was there to service the unit not sell. Two different technicians from same company, over a $500 difference in the price quotes.

Dave J.

3/24/2012

Here's my experience with Bell Bros. I received a call offering a special on a service/tune up. The price was so good I try it. I also want to add they originally installed my units 4 years prior. I thought he would be there ten minutes and want to collect there fee. That is not the case the tech was very professional and very thorough. They were well worth the money. I highly recommend them.
Dave J

Carol R.

3/17/2020

The previous owner of my house had a maintenance contract on the furnace with Bell Bros, so when the blower motor died, I called them. They promptly sent a tech, who was very courteous and professional and who informed me that a replacement motor would be $2200. This sounded much, much too high to me. I called another firm the next day, equally courteous and professional, who replaced the motor for $1100.

Bell advertises their flat-fee pricing policy as the no surprise guys. The big surprise is how a firm so outrageously overpriced stays in business.

Kelly A.

2/26/2011

I callee BB a few months ago for because my heater was not working. Ended up having to cancel due to lack of money. They called me last week telling me about a special on a tune up. Had the cash so I said yes. I have not has consistant heat for 2 1/2 years. BB came out and took the unit apart. The bl

Patrick C.

9/25/2013

I called them to check out what is wrong with the water heater and they said they can't touch it because the house was not up to code. Well guess what genuiuses the house was built in 1957 along with thousands of other homes in Sacramento. They wanted $2500 to basically rebuild this portion of the hosue around the water heater. The water heater hase been working properly in that same spot for over 50 years so....yeah. I am no fool so I will just replace the heater myself. They robbed me for $79.99 and all for nothing. You should not charge people if you are not going to do anything for them. That stance on doing business is thievery through and through. Do yourself a favor and do the work yourself if you are capable or call a small time place that will actually work with you. Ridiculous. They are like the car dealership of heating and air always trying to gouge you and give you some BS reason for it. I haven't much tolerance for those practices and I have learned to be more sefl sufficient since dealing with shady places like this. Anything to get you is their motto. $2500 to replace a $400 heater? Seriously? Robbery!

Skooly D.

07/05/2016 12:00:00 SA

SALES/MANAGEMENT: Full of promises, empty of integrity.

Actual work: Good.

We had a TERRIBLE experience with Bell Bros sales and management. Don't use them for big projects.

Kudos to the workers themselves, who worked hard and conscientiously. The workmen kept rolling their eyes when I described the management screw-ups.

This happens a lot, more than one of them said.

I won't describe blow-by-blow all the screw-ups, but it was comedic how badly the process went of redoing our home's duct work. The salesman, Patrick, who was very kind and professional when selling us the project, seemed to give the project no careful thought once we signed the papers. He repeatedly mis-scheduled the dates (so that workmen showed up on days no on was home) failed to include items on the contract, and failed to respond to phone calls. When workmen found asbestos (which the salesman missed), the salesman sent out the wrong kind of team to fix the problem.

On THREE occasions, workmen showed up to our house without any idea what they were supposed to do! Bell Bros management would just tell them to show up at our house but would provide them no contract, no plan, no details. The workers were GREAT at fighting for us to get things done right, however, but management NEVER would send the same men out when they rescheduled, so the confusion would repeat itself over-and-over.

We complained to the salesman's boss but NEVER got return calls. If they boss doesn't step in when there's a problem, you know you're dealing with a company so big, they don't have to care too much when something goes badly.) And so, we had to keep working with Patrick from the project in quite unfriendly conditions.

In short, a job that should have been done in April wasn't completed until July, and my wife and I were exhausted from, essentially, managing the project ourselves.

Because of their long, long list of screw ups, someone at the office promised us a bottle of wine as an apology--wrote down our favorite kind and really seemed like they would send it! They never sent the wine. This sort of kindness is a perfect example of how Bell Bros works.

Kuo O.

06/03/2017 12:00:00 SA

We recently had our upstairs HVAC system completely replaced by Bell Brothers and are extremely satisfied with the honesty and technical abilities of the technician. After having had problems with our previous HVAC system for the last 3 years and getting opinions from 3 different companies through those years, it was clearly time for the HVAC to be replaced. My wife and I felt that Bell Brothers did a great job of clearly explaining where the problems were with the old system and did a good job of laying out all of our options. Although replacing the HVAC system is expensive, we felt their price to be reasonable and the workmanship to be excellent. All of their technicians were professional and respected our house. They even threw in a wifi programmable thermostat for free. Overall the experience was excellent and the system has been working great.

Charity K.

6/28/2012

Bell Brothers promptly responded to my call this morning and dispatched Seth to come over and look at our HVAC unit this afternoon. Seth found the issue, worked out a short term remediation plan, ordered the parts AND scheduled the repair for next week (which works out great for my schedule). He is a Customer Service Champion in my book :-) Thanks Bell Brothers and especially thanks Seth!

And for all of you out there who don't have regularly scheduled service on your HVAC, do yourself a favor and get on a plan with Bell Brothers. It will save you money in the short and in the long run. Oh, and don't forget to ask for Seth :)

N S.

07/02/2013 12:00:00 SA

Absolute worst customer service when trying to make an appointment. They wanted all available information and payment agreement without being able to inform when they would have an available appointment. All I wanted to know is availability for an appointment and if it would work into a schedule. The gentleman on the phone was very disrespectful. Because they could not give me any information on approximate availability. I have found someone else.

Emmanuel A.

03/04/2019 12:00:00 SA

Where do I even begin? We were having an issue with our thermostat, it was constantly rebooting. We had a tech come out from bell bros, he went into the attic, said that it was over heating, and that we would need to have the blower wheel, the housing, and the indoor coil cleaned. $507.00 was the price. He also said that rodents are in the ducts and that we should have them replaced. The assumption was that it was going to be between $5K-7K for that, hey, it's ok..they have guys.
For the diagnostic it was $79.95 just to tell me these lies.

We ended up declining, and having another HVAC company come by and check what was going on. They ended up finding nothing about rodents, or a nest of rodents.. it was so clean that you could eat off the floor.. what ended up being the issue? a faulty switch that this tech fixed in a matter of minutes, and saved me hundreds of dollars.

This company is garbage, they're all a bunch of rats. All they care about is money. Don't hire them for anything. STRAIGHT. UP. GARBAGE.

Pam H.

8/14/2023

Today Bell Brothers did my regular AC Tune up and Maintenance Check on my HVAC, and it is running great. The tech today was very knowledgeable in his field and he was timely in arriving and clean and fast in completing his work.

The technician in his work found that the 'capacitor' was not meeting the check up numbers and since it was still under its warranty he replaced the item with no additional cost to me since I was enrolled in their 'membership'.

I have been a member with Bell Brothers since 2018, when they replaced my water heater. I am very happy with their work, which I have had a couple of projects completed by their company. I know I will renew my membership with them again.

Ms A.

11/21/2022

We called the bell brothers because we were told they did a good job. They came out for the initial inspection (charged $99, we gave them $100 because they didnt have change ) They told us what was wrong with our heating unit and said they can fix it and it would be about 5 to 7 days. We call today to get an update (5 days later) and they said they wouldnt have it until JANUARY!!! In the middle of winter . Had they been honest and said that, we couldve called someone else , instead we were waiting on them. Had we not called we NEVER wouldve known!! Horrible customer service, and making a promise they could NOT keep. I would not recommend them to anyone.

Mark K.

12/18/2020

They came to my house to remove and replace my furnace as well as my AC unit. I'm doing so, they damaged the area where you enter the attic as well as failed to complete the job. They forgot to put the screws back into the wall bracket that holds a shelf in the closet. I found one of the screws under my foot as I walked into my closet.
Also, they forgot to replace the inlet grill and filter which was included in the work order. Once finished, they forgot to program my furnace thermostat and then had the gall to without my permission place their business sign out in front of my yard. Trying to get a hold of them on the phone, be prepared to be placed on hold for 20 or so minutes while you listen to their hype about how good they are. Good luck getting someone to call you back when you have a complaint. I will never use Bell Brothers again !!!

Mark C.

12/29/2022

I reached out to Bell Brothers first and they responded with a quick answer to the phone and replied at the address at the designated time frame and appreciated their efforts and troubleshooting the problem however the downfall is it was an 800% markup on the part so a $55 part was going to cost $408 given that I paid them for their time bless them and wish them a good day but did not have them fix the unit.

Aisha J.

7/13/2020

After receiving advertisements for Bell Brothers for months, I checked out some reviews and decided to give them a call. Our air conditioning ducting was in terrible condition. Hardly any cool air was coming to the back of the house. I called them on a Tuesday and someone came out Wednesday to do an initial inspection. He even videotaped some of our attic to show us what was happening up there. I really appreciated the transparency and his ability to answer our questions. We set it up to have someone else come out and do an inspection. He came the next day, we agreed to the estimate (fairly comparable to other companies, and included permitting, warranties, etc. He also answered all of our questions. On Friday morning, they came out to replace all the ducting (insulation is up next), and they did great job. Having a fully working AC the past few days has been great. Overall, they were quick, efficient, and very safe, as they work masks and came inside only when necessary.

Michael L.

05/05/2017 12:00:00 SA

We contacted Bell Brothers for a bid to replace our aging HVAC unit as well as windows/sliding doors. They showed up on time and were very knowledgeable about their product. Mitch was very helpful and I would trust him managing my project. However, their pricing was nearly double for duct replacement and window coating and we could not move forward with them completing our job. Very thorough, high cost of marketing...

Lisa L.

8/21/2015

We recently had a technician out to look at our AC, wich was not working. He was on time, professional and seemed to be knowledgeable. He figured out that our compressor was bad. He wanted to charge us just over 200 dollars for a new one. He then stated I can replace it if I would like. He stated it would be about 40 dollars. I appreciated that. But I was amazed how much he wanted to charge for an extremely easy and inexpensive fix. He then stated he thinks we need about 3-4 lbs of refrigerant, which costs about 100 dollars a pound. Since our unit is very old and not working well, we had a long discussion about buying a new one. We decided on a new one, then he stated they are running a special on a different one. We thought that to be really strange, why he did't he tell us about that up front. He stated that if we do get a new one he won't charge us for the refrigerant or service call. He said the refrigerant should work really well until they install the new system. Before he left he stated he put in 3lbs of refrigerant, although I didn't see him do it he again stated that it will really help. Thank Goodness we knew we would be able to cancel the work order within 3 days. State law. We also signed a paper stating that. Over the next couple days we received 3 other estimates all came in about 4,000 less than Bell Bros. Yes they were very comparable in quality, size, and efficiency. We also learned he included things that we did not want or need such as a top of the line thermastat. We felt like he was not totally honest with us. The AC was not working like he said it would after adding the refrigerant. There was no differance from before or after the service call. When we called to cancel the work order he charged us about 350 dollars for the service call and refrigerant. We feel like we just got robbed. Please do your homework before signing with these guys.

Dennis L.

5/28/2021

My experience was great! They came out next day to assess my unit and came the following day to fix it. Nate worked overtime on a Friday because he didn't want us to through the weekend with triple digit heat without air. Fantastic service!

Lori S.

6/22/2023

We had a routine A/C visit scheduled and just a few days ago it started acting up so we were very happy to have Joshua arrive today and tell us exactly what was wrong with it. Joshua was knowledgeable, thorough, friendly and did an awesome job! Bell Brothers is lucky to have someone like Joshua representing their company!

Norma S.

7/28/2023

Had them put in a new water heater, in my mobile home!! The charge was over $8,000. On a mobile! The financing was though Green Sky, which, if I would have used their loan I would have been paying interest only before it starts to pay the bill. I had to pull out savings to pay it off because of the high interest only. I had been paying $19 a month for a few years for a yearly heating and a/c cleaning and check up. Had some minor repairs or improvements over the years. They told my daughter I would have to pay for those past items because I got them on company discount, if I cancelled the program. My daughter said no and cancelled program.

LethiandElliot H.

6/28/2018

We have been calling Bell Brothers for years for our central heating and air conditioning. Every time they are knowledgeably and ever so nice. This month (June) they have been out to our home two times. This time tomorrow will be the third time. Hopefully third time the charm. I'm hoping the problem will be something very simple and not the right hundred dollars I have been previously Quito. We already drop a cool eight hundred dollars. I never feel like they are taking advantage of us. The technicians always explain and are very courtesy .

Victoria D.

09/02/2015 12:00:00 SA

I called up and got an appointment for an inspection under the house regarding the HVAC system as we suspected that the ductwork had been breached by a rodent or cat. The secretary answering explained their was a $79 charge for the inspection. I asked what it involved and she explained that the problem needed to be diagnosed and a full inspection, including crawling under the house, needed to be done so the crew coming out could be prepared with the proper equipment/supplies. It seemed a reasonable charge for crawling under a house to check the duct status....The technician, Solomon, came out today in a very white long-sleeved shirt and diagnosed a $6,480.00 (ductwork and added air filter for the units), job from the vantage point of standing inside our kitchen. Mind you, he never looked at the vents in the house, the HVAC units, or thermostats. After suggesting several times that he might take a look under the house to see if ALL the duct work really needed replacing, he reluctantly peeked under the house using only a small flashlight I handed him. (He did not come with a flashlight, coveralls, mask, etc....He never put any body parts under the house but peeked in through the cover that my 71 year old husband had to open for him. All the ductwork had been replaced about 10 years ago and we mentioned that to him. Still he talked us into an air scrubber. From this contact, I'd say they have pretty good salesmanship, poor to no hands on skills and in my humble opinion, just are ripping people off. I am no expert, but I know we were ripped off $79 and the technician was not a technician. Save your money and hire someone that is not afraid of getting their shirt dirty and is honest and reputable.

Sac C.

6/25/2014

My AC stop blowing air a week ago. I decided to give Bell Brothers a call. Was that a bad idea. The so called tech opened my unit, looked at it and turn around and tells me it'll be $1800 to replace the fan motor and control module. He then says theres no guaranttes if that is the problem and recommends replacing the whole unit. I asked what was wrong with it he simply said the motor is not running so it's either the control module or the motor. Long story short, I decided to call for a 2nd opinion. $60 later AC is working fine. A friend of mine shared the same experience after I told him the story. I would never use Bell Bros. and would not recommend them to anyone!!!

Laura S.

4/21/2014

So their rating is going up.

Took my review and complaint seriously.

Received and email and phone call from Kenny Bell (himself), phone call and in-person meeting with supervisor, Gene H.

Listen to me and apologies all around.

They made it right.

(Will I use again?.. maybe, but not now.)

Tony A.

7/19/2013

Beware of companies selling discounted ac/heating system tune ups. I purchased a Groupon coupon for a $39 tune up service to be done by Bell Brothers Heating and Air Conditioning. First, let me tell you that the company won't even do the tune up unless your system is working properly. Well the technician arrived and he seemed really nice and knowledgeable. He starts testing the system and about 20 minutes later he comes to me and shows me a part in his hand and says it's a capacitor and then proceeds to hook it up to his handheld meter. He says it is within manufacturer specifications but near its limit and may go out in 6 months and may damage the blower fan which is very expensive. Well, I go into my worry mode and ask him how much Bell Brothers charges for a new capacitor and he says $155 dollars. Since I don't know how much a capacitor cost I ask the technician how much it costs in the store and he says about $60. Well, I think about for about a minute but since I am in my worry mode I decide to have him replace the part. After replacing the part he continues to check the system and doesn't find any other potential problems.
I actually felt good about the service until I decided to look up the part online later that evening. The part wasn't near the the $60 the technician said it might be but was only about $12. That gives the company a potential profit of $143. I knew I was over paying for the part but I didn't realize it was 12 times the price available online.
I know I am not an isolated case because the technician showed me two other work orders from the same day showing the same part being replaced at $155.
I think the saying goes, A sucker is born every minute . That became true in my case.
I learned from my mistake. I hope I can save you from making the same. Good Luck.

Alex A.

5/28/2021

Great marketing, friendly workers but absolutely awful organization and customer service. I'm currently in the middle of a full house drain repipe and they just keep feeding me lies. This was by no means a cheap job and every time I call I am treated like I mean nothing to them. They say they'll show up, they don't. They say they will schedule an inspection, they don't. They say they will make a note about something that needs fixed, they don't. They say they'll call me right back, they don't. I can go on and on about how poor their customer service is. The technicians have all been very professional and personable, which I appreciate. But their office is terrible at best. I purchased their membership in order to lower the cost of this project but I can flat out say I will never use Bell Bros again. To summarize my job status.... they have been paid in full yet my walls have been open for two weeks and my house smells of sewer the entire time. They just don't care, and one of their install managers literally used those words on the phone with me. Avoid Bell Bros at all costs. There are plenty of other plumbing companies out there.

madi m.

1/23/2021

Had an estimate done with these guys after just moving into my home and seeing some cosmetic damage with my HVAC unit. Salesperson said that my unit wouldn't last too much longer and I'll need a new one!! It was just me at the time and my husband wasn't present. Decided to get another estimate to determine the best cost because a new unit would be almost 20,000. Come to find out that the damage wasn't a big deal at all and everything runs perfect. Had my father in law who works at a big company doing HVAC work look at it and he agreed with the company that said all is well. The salesperson lied about my unit not running good at all. Don't believe their lies.(*my username is not my real name on Yelp)

Corrina Y.

7/24/2015

I'm a young, new, homeowner. So when i hired bell bros to fix my air con, I only did so after doing some research on their company. The reviews seemed mostly positive. I didn't want to get ripped off by ANOTHER company.

The rep was punctual, friendly and courteous. I initially called them because our ac was only blowing air. He explained that our system was 13 years old and needed to be updated rather than fixed. I obliged wanting to prepare for the winter and summer months. He ordered a new ac unit and heating system and started the installation process several days later. The rep that came by initially got the crew set up when they got here and left to another job site. He was great thru this entire process.

The techs seemed helpful but my roommates told me they were rude to them and a few of them made some comments about our group of roommates possibly being a halfway house or a youth center. We live in a nice neighborhood and everyone who lives in our house is under the age of 25 so we get prejudice like that a lot but I didn't expect it from a company like bell bros.

Still, as I was unaware that this was happening, my experience with them was pleasant. They were helpful in explaining to me, the homeowner, what they were doing and what needed to be done to prevent further damage of my system. they inspected the attic and found asbestos so they immediately shut everything down and had an inspector and removal team come by. The whole process put them on hold for a few days but they were still able to get it done quickly.

As they were doing the initial walk through, the tech pointed out that my attic fan was now making noise after they had been in the attic. No one else had been up there since we moved in and it only started making noise after they worked in the attic. It sounded like cans rattling in a garbage can from 10 am to 8 pm (which my neighbors all reminded me of) until I could get another contractor to fix it because bell brothers said they didn't do that.

All in all, we got a new system and they gave us four new vents and replaced the ones we had with slightly larger ones. They moved my unit from the side of the house to the back and replaced it with an energy saving one. The new system was super efficient. The whole house felt awesome. Our air was cool finally! But it only lasted in the whole house for about two weeks. In the living room, dining room, and kitchen , it's freezing! But none of us can feel it in our bedrooms so we call bell bros and a tech, Eric comes by to find out the (not new- very old) filter they put in with the NEW system has 6-8 months of buildup and my system is entirely frozen over. Which is interesting considering my unit was installed less than 2 months ago.

So now I sit here with towels around my unit as the giant block of ice slowly melts and drains outside. At least this time it was covered under warranty. I just wish I would have done a few price checks with several other companies before I paid more than I should have. Please consider before going with this company. Do as many price checks as possible and ask questions.

I gave 3 stars because despite rudeness and damaged property, the service techs that have come by since the system was installed have been all been very helpful in answering questions and preventing future problems.

Bill M.

5/17/2021

We had a sewer back up. When Bell Brothers showed up they claimed we had Orangeburg pipe which had to be replaced at a cost just under $10,000.00. We had another plumber come out for a second quote. The second plumber stated the line had fine tree roots which needed to be removed. They serviced the line and treated the roots for $600.00. Bell Brothers are not truthful or honest.

Michael H.

01/02/2021 12:00:00 SA

Dumb policy of having to be the property owner to schedule plumbing work. Other companies don't require that.

Monique R.

1/28/2020

If you want to get ripped off call this company. They quoted my 83 yr old father $21,000 for a project worth $10,000. Quoted by 2 legit companies. It should be illegal what these people do. No surprise - ha.

Rebecca G.

2/24/2022

Scott was awesome. Arrived within the scheduled timeframe, got the issue cleared and we were back to business. We have worked with Bell Brothers for the last 10 years

Winston P.

7/27/2019

I signed up for the Bell Brothers service contract for my main house that has 2 HVAC units and 2 rental properties I own. It didn't take long for me to understand that the annual service visits are mostly just a reason to come find something to charge you for that most likely doesn't need to be fixed. Both times I had my summer service done I was told that I had capacitors that were out of spec and needed to be replaced. And once I was told that I needed to put an easy start on my A/C to help reduce the current-draw load when the compressor kicks on. Well, I own a travel trailer and fully understand what an easy-start is and when it is needed and they are not needed for your house, especially since my units are fairly NEW. Had a different HVAC company out, laughed when I mentioned my capacitors were out of spec. As for unscheduled service calls, I had two of those, and the results were REALLY BAD! First I had a 40 gallon water heater that was leaking that I needed replaced. They came out and gave me a estimate for $3500. The unit they were going to use costs $750 at Home Depot, SOO, and the guy said it would take about 2 hours to replace. WELL, that is an incredible mark-up and hourly rate for a plumber! I declined and found a plumber that would do it for less than half that price for a larger water heater! Second, I had a AC unit that had an issue. BB spent 10 mins, did no leak testing, no real testing at all actually, and told me I needed a new evaporator coil, estimate $4700!! Wow, I said I would get a 2nd opinion. Ended up not needed that and I got it fixed for $600. I cancelled all 3 contracts!!

Darin B.

06/10/2022 12:00:00 SA

Little under two years ago I paid about $4k to install some plenum and split the zones in the house they showed up and we very curtious and quick BUT now I go up there and see where they bent my equipment and used tape to cover a BIG gap between the plenum and the side they installed. The tape came off and I ended up cooling my attack and not the house so much. CHECK their work! Had to go tape it up myself and complained and no apology whatsoever... They said they would fix it BUT that shouldn't have ever been the case and no use in fixing since I am getting a new A/C now.

Jo P.

2/24/2011

They sent a tech out who spent 2 hours diagnosing why my heater would not blow hot air. My unit is old and it stopped blowing hot air after some strong winds. I told him I thought it was a pilot light. After using all of his tools etc. he told me that my fire box had a leak and it was so old that I needed to replace the entire unit. With new air conditioning the rough estimate was somewhere between 6-12K I told him I would need a second opinion. He charged me $79 for the diagnosis and I froze for two days until another tech from a HVAC competitor came. He lit the pilot light watched for movement and told me there was nothing wrong my fire box. He also informed me that What Jeff from Bell Told me was a standard proceedure to not re-light to try to get people to replace old units. THIS other tech relit my pilot light and the house was 70 degrees in 15 min. He also gave me an estimate for upgrading. He did not even charge me for the estimate or lighting the pilot. Now I have time to save $$$ and purchase a new unit when I can afford it. Shame on YOU BELL BROTHERS. I am telling everyone I know not to do business with you.

Daniel P.

01/08/2020 12:00:00 SA

The Bell Brothers are awesome!! This is what service used to be like. Bell Brothers installed a new HVAC unit on my parents home this past summer. Because my parents had such a nice experience that when our heater went down we called The Bell Brothers. They came out and quickly figured out the problem, and only charged us for the service call. Fast forward to the end of December and my parents called for a service check on their unit. Long story short, while the technician was there, my father had a heart attack. He could have simply called 911 and not wanted to be involved, instead he proceeded to perform cpr until the EMT's arrived. The tech stayed with my mom until a family member got there. Then a week later, they sent condolences and flowers to my mother. I love these guys and they have earned a forever customer, and someone who will always recommend them. Thank you Bell Brothers, your help meant everything to my mother, and to us. God Bless.

Robyn D.

12/06/2012 12:00:00 SA

Jason G. was very professional, on time and explained everything to me in an easy to understand way. I highly recommend.

Wayne B.

4/29/2021

Don't even get me started .. they showed up late to the appointment.. the technician was not wearing mask at first .. they play way too many commercials on every channel every day.., not ever going to call them ever again...

Mike M.

7/20/2017

Super expensive!!! They charged me $900 for a new toilet! I should have called Lowes first! I called Lowes and they would have charged only $150 for installation and choose any toilet I wanted! I would have spent a grand total of only maybe $350 instead of $900!! Bell Brothers makes you use whatever toilet THEY choose! Save your money and go to Home Depot or Lowes!

Shawnee M.

1/13/2017

OMG!! We are sooo very appreciative of Bell Brothers and the Service Technician John Tervol that helped us out in such a bind this week!

We discovered yesterday morning that our furnace was no longer kicking on and were in a panic. Northern California has been under some of the worst storm weather we've seen in years and the temperature outside was in the low 30's!! When we called to schedule an appointment (which they were the only ones out of 3 others that picked up the phone), they gave us a 10-2 time frame window the next day.

This morning they called us to confirm and let us know the technician had gotten done with their previous job early and wanted to know if they could come out. John actually got here around 9:30 and was very thorough and explained the problems straight forward. We couldn't find our warranty info on our Trane system but he was able to determine based on the model we had that we were covered under the 10 year warrant so we found out that instead of it costing us $1,900, it was going to be $297. We were ecstatic and agreed to move forward with the repairs.

We have known for sometime that we need to have maintenance done on our equipment but have yet to take the steps to get it set-up (mostly due to not knowing who to call or the costs that would be incurred) so we've been putting it off. Bell Brothers offered an amazing maintenance program for $14.95/mo that includes maintenance service on our A/C system, Furnace as well as plumbing systems as well as discounts on any calls outside of the maintenance so we decided to sign up. They gave us a discount on our emergency service we called them out for as well as regular maintenance service throughout the year. Not only that, but they offer a $100/year gift card for every year we are with them which brings down the actual cost of the maintenance service. This was a no-brainer for us!!

Thank you Bell Brothers and John for an amazing experience and not only will we be recommending them for service to all our friends but we will be using them for our Real Estate Investing business for future houses we purchase and referring them to our other real estate investor networks!

Thank you Bell Brothers!!

Karen G.

10/18/2012

Bell Brothers has serviced our A/C and furnace for about 10 years. Our system is old (19 years) and they've been suggesting it needs to be replaced for the past few years. This year when the technician serviced the furnace, he told us there was a crack in the heat exchanger, he even showed us a photo. This means it would immediately be time to replace the system (for about $10,000). They automatically send out a senior technician to provide a 2nd opinion and to verify if there is indeed a crack. We were very pleased when Ed Billy with Bell Bros. inspected it and reported that there was only a scratch, no cracks! We really appreciated his honesty and felt relieved that we do not have to face this huge expenditure just yet.

Kelly Z.

09/05/2013 12:00:00 SA

They are hi way robbery! Hot water heater leaking and needed to be replaced. Bell bros came out and installed new hot water heater for 2132.00! I in a most desperate need and unfamiliar with pluming starred in shock. My husband with severe damage from a rare brain disease and unable to help, I feeling no choice had him do it. Since install two companies quote for same exact 1000.00. Manufacture warehouse quoted the water heater price actually cost a mere 350.00 plus parts of 40.00 . DO NOT USE!!!! I will call Curtis on TV and report!

Stanley L.

11/23/2012

I had a great experience with Bell Brothers. We requested a furnace tuneup, and our representative, Greg, was professional and courteous. He explained everything he had done, what was recommended, and the pricing very clearly. There was no pressure, and everything was done in a timely manner. I highly recommend him. We plan on using Bell Brothers from here on out.

P T.

10/11/2020 12:00:00 SA

Kyle Auer with Bell Brothers is the best! He came out for our bi-annual AC service inspection. We specifically request Kyle whenever we need any service because he's super friendly, thoughtful, & of course very skilled. He's always on time & always wears clean booties while inside our home (& masked due to Covid) which we greatly appreciate, too. We recommend Bell Brothers & they are fortunate to have Kyle on their team.

Aimee R.

6/28/2023

We just had our AC system tuned by Bell Brothers and I was so impressed. Everything was easy and well organized, from booking the appointment to receiving a call 20 minutes before the techs arrival to the actual service itself. Our tech was great, super friendly guy who took the time to talk through everything. Wouldn't hesitate to recommend and will be using them again come fall for our winter tune-up!

Mike M.

05/12/2023 12:00:00 SA

Generally, I like these guys...& they liked me when I was spending $20,000+ in services. Now they want to charge me $99 to fix something they didn't do right at install. But wait, it'll only $20 if you sign up for our membership plan!...which I'd get charged a monthly fee for. It sounded like a carney barker. I have a house full of their new equipment. Why would I need a monthly insurance plan? I'm disappointed.

Mds N.

3/22/2019

POOR SERVICE AND EXCESSIVE ESTIMATES TO THE ELDERLY

My mom is 86. She recently purchased a home in Vacaville. Her Heating system which is placed in the garage, was primarily heating the garage and not the house due to leaks, issues, whatever. My mom contacted her home warranty contract people and they sent out someone from Bell Brothers. The workman stated he was unable to repair her current system and that she needed a new heater, and because Freon was not going to be available after the summer, she also needed a new air conditioner, all for approximately $13,000.

My mom complained to the Real Estate Agent, who contacted the home warranty company, who then sent out a repairman from a different company. The repairman successfully repaired the heater so that it was heating only the house. He also informed her that although Freon was going off the market, that there are adequate supplies available and that her air conditioner did not need to be replaced.

So - a warning to all elderly people to be wary of Bell Bros.

Deanne K.

5/31/2016

Don't get windows from bell brothers. The product (Amerimax) is terrible. The men that did the work, worked very hard and tried their best to make the windows close, screen doors close. To remove a screen you are in the house and the screen pops outside the house. The screen lands on cement or dirt or grass. It's a 2 person job to remove a screen so the screen doesn't get damaged. It cost me a lot of money for crappy product. Super sad I went with bell brothers.

Randy B.

05/10/2015 12:00:00 SA

OK, after talking in depth with Eddie Sanchez he was an amazing manager/spokesman for Bell Brothers. I explained our situation and he was totally understanding of our issues and concerns. He could see right in his paperwork that we had been having problems since day one. No worries he told me, we ARE going to take care of you, and they DID! Within Three day's there were 2 techs at our home to replace every piece of the HVAC supporting system. This included all new duct work, a new distribution box which was moved further into the attic to make it more central to all the existing registers and anything else needed to complete the job correctly. Now don't get me wrong, it wasn't a free job, however, Eddie took care of us to the tune of a much lower cost than even originally quoted and that was something he didn't have to do. I was impressed by his professionalism as I have tried to have direct conversations with other companies upper management all with no avail! Eddie doesn't answer to anyone except Kenny or Jerry Bell, THE OWNERS. Thank you Eddie & Trevor Gannon you made this happen. Adrian Brabant, One of the most professional, trustworthy and honest Techs from ANY company to have every been to our house. We will always ask for him! Great job Bell Brothers we are convinced. Randy & Bobbie.

Marcos D.

5/14/2017

Expensive and predatory! A complete rip off. Was going to charge thousands to fix my moms AC. I decided to call someone else to check it out. And the problem ended up being a broken fuse. The guy replaced it for less than $100. Weeks later the AC is running like a charm. Thank God I didn't let these guys rip off my mom

Betsy R.

11/09/2022 12:00:00 SA

Update, once replacement was approved, it just took a couple of days to set up and complete the installation of the new furnace. Everyone was very professional. So far it is working so great. Super super quiet . Thank you Michael from install department, for taking care of our issue

Jeanine V.

7/14/2011

On 7/11/11 I had Bell Brothers come out and check my AC. Nothing wrong just decided to have it check because they had the $49 special. They said while they were here they would check my heater. They said they found a 4 in. crack in the heat exchanger and it was dangerous. The technician asked if I wanted a second opinion and I said yes. Within 30 min. a second technician from Bell came out and took pictures of the crack. He emailed the pictures to me that night. He also said my heater was very dangerous and I should not use it. I called PG&E and they came out to check the heater. Bell Brothers never turned on my heater but PG&E did. They found no crack and the heater is fine. I want my $49 dollars back from Bell Brothers and will never use them again.

Jay H.

5/29/2020

Signed up for home maintenance plan only to call for service and was told they can't get out until late September -WHAT!!! WOW - So what exactly we paying for ? It clear they cannot handle any of their customers so do yourself a favor and don't become another disappointed customer.

Billy H.

7/16/2020

Seriously?
All the great ads put out so how can you go wrong?
Had a guy come out to do a tune up. He finds several things wrong. Okay I get that.

Proceeds to tell me over the phone (I was at work my wife was at home with him) unit needs replacement. 15k - 20k!

I told him we would reach out to our home warranty company and thanked him.

Upon hanging up he immediately starts trying to convince my wife home warranty wouldn't cover it.
Basically pushing her into a deal.

Imagine that. Hone warranty covered it. The company they sent was AMAZING!!
So yeah if Bell Brother's tells you one thing definitely get a second opinion!

Dennis K.

11/21/2014

The reviews for Bell Brothers are generally very good so we called them to come out and look at our duct work. We were given a four hour window yesterday when they would com and about 5 minutes before the window closed they called and said they would be here in about 20 minutes. We had plans to co out so we rescheduled with them for today for between 11:00 am and 3:00 pm. At just before 5:00 pm someone called and said that the technician was on his way. Clearly these guys don't value customers time so I told them to not bother because we were going to go with somebody else. Don't know what the issue is but we'll never try them again.

Don H.

7/17/2023

We have been using Bell Brothers for several years now. they won us over when they serviced a faulty weld they did on installation of a unit they had put in many years earlier. I feel like they could have told us anything and we would have paid the bill. but this tech put in a solid 6 hours that day in blistering heat to correct the issue at no charge. Seriously, I didn't even recall they had done the install until he presented me the bill with no charge/ under warranty to me. So we believe in the techs at Bell Brothers.
Today we had Marcus. He had been here in April for preventative maintenance on our A/C unit. At that time he showed us some pictures and let us know we were on borrowed time. we called Bell Brothers yesterday as our unit is now blowing warm air. Marcus was assigned to our ticket again and did an assessment of the heat exchanger in the attic and the compressor on the side of the house. Not good. Time to call the priest. He walked us outside and showed us what his diagnostic equipment was telling him. We haven't lost cool air yet. But these extreme temps are pushing us closer to the point of no return. So we are meeting with their team this afternoon ( just 2 Hours after the service call) to talk through options.

We appreciate so many things about Bell Brothers.
- their bias towards action
- their awesome techs that work hard to keep the systems up and running
- the straightforward way they work with you to a solution. Either on their dime. Or mine as it may need to be.

Marcus is awesome. Hope he services us again in the future. the Bell Brothers need to take care of this dude!
D

Sewell K.

07/07/2018 12:00:00 SA

Less than five years ago, Bell Brothers replaced my entire AC system with a product made by Ruud ($10K). Never heard of it.... so I asked about reliability and got the standard too-late-to-do-anything-about-it answer: ...good stuff, no problems... Now I've spent another $1.2K on that good stuff that was supposed to still be under warranty. I ask for an explanation of the high labor costs of warranty repairs (of course, materials covered--not labor). I was told someone would call me back. I'm still waiting. I got pressured repeatedly to opt for their monthly fee of $18 +/- with the hint that the labor charges might be reduced retroactively?????? The No Surprise Guys seem to have a lot of surprises--none of them good. My previous system lasted nearly 20 years with no surprises---it wasn't Ruud.

Gil J.

03/03/2022 12:00:00 SA

On this project Bell Brothers was to recommend a contractor to completed services, in which they did. The recommendations was not compatible to my service needs at this time

Selena B.

8/14/2019

I called for a quote and of course NOT being in this same industry I wanted to ask for clarification of what the $79.95 fee was .... however because the representative Brittney expressed that it was for their dispatching fee!! SO I asked what it covered as I was NOT aware of what this could include as previously I used another company which their fee included a maintenance!! Also, I would get a call any time after 12 noon but didn't have a time frame ... but I would get a call 30 minutes prior to their arrival.

So because I did not understand her statement which was shared over and over as to what it did not include as she proceeded to tell me how if the tech stayed there for 30 mins or longer the $79.95 fee would cover that only. And to raise her tone and voice enough for me to ask for a supervisor ....

Unfortunately, the best statement her supervisor made was she wasn't taking any sides however she did hear her rep say it three times since she sits right behind her ... SO it's great to know that I ask about having someone come out to look at the AC unit BUT then get the worst service because I'm asking questions ... never again.

Thank you!!

Judith W.

03/12/2021 12:00:00 SA

excellent service, arrived on time, notified me they were on the way, used face mask and booties for safety, extremely polite and pleasant, did a complete inspection and maintenance job highly recommend

Marc K.

04/01/2012 12:00:00 SA

I used Bell Brothers for the first time earlier this week, and they will now have a repeat customer. The quality of service I received was superior. My technician, Fernann was on time, put plastic over his shoes before he entered the house, asked me questions about my house and its heating system, then he explained to me what he would be doing. He brought a fan blade down from the attic to show me how dusty it was, then he cleaned it outside with a hose. His work cleaning my furnace was quick but very thorough. He answered my questions with authority and at no time did I feel like I was being taken advantage of. I was so pleased with the work that I purchased a VIP Club Membership.

Lexi R.

07/04/2015 12:00:00 SA

Unfortunately, we were so disappointed. They are way over-priced!!!
I found another local company that is a licensed contractor company with quality service and half the price. Where is the justification in charging so much? Save your money people by doing your research. I am so glad we did.

Julie D.

04/09/2022 12:00:00 SA

I love giving PRAISE where praise is deserved!!!

Lets talk HVAC Units...EXPENSIVE, EXPENSIVE & EXPENSIVE...

We figured before the heat wave approaches, we'd need to have our unit serviced, so we called Bell Brothers and Nick came out...He was great, very personable and informative. After all the tests were performed, he brought us bad news and said we'd need to replace our HVAC unit. Nick made a quick call to the office and the next day Robert come out. He was awesome and he listened to our hearts and our wants. We agreed on an amount and chose the best unit for our home. The next morning we had three installers, Joel, Damian and Xavier. These guys are top notch; Professional, respectful, personable and extremely hard working young men! They stayed until the job was completed!

We received three quotes from various company's and Bell Brothers was the most reliable and met our budget! You can't go wrong with Bell Brothers! TRUST US! IF WE COULD GIVE THEM 10 STARS, WE WOULD! Love the team!!

Thanks for reading.
Julie & Mark D.

Marie D.

5/27/2017

We have had bell brothers out twice to complete plumbing work for us. They did a complete and thorough job and we will be utilizing them again after our cabinets are installed to do some additional work. They are a little pricy in comparison to some other estimates I received, but I do feel like you get what you pay for--and that is true with their company! If it wasn't for the price I would have given them a 5 star rating!

Lana J.

2/22/2022

They were very responsive to my request and honest. However, they could not perform the project. That does not mean they are not a great company.

Heidi S.

4/17/2023

Had bell brothers out to work on a heating unit that stoped working 12 days ago paid 1300$. Called today to have them come look at it because it stoped working again. Explained that it was kind of an emergency because this house is in escrow to be sold. They said they will NOT work on a house/ unit that is in escrow. Explained that they just worked on it and it is under warranty. The fix they did 12 days ago and a not working and it is under Bell Brothers warranty. Still they will not work on a unit when a house is in escrow. That would have been nice for them to tell us this when they came out the first time and charged 1300$ to fix. Will never use them again:

A day later they are sending someone out to fix the problem. Thank you .

Julie W.

11/14/2016

We had a 30 point inspection by Bell Brothers recently. John Tedui was a knowledgable technician and informed us our blower motor needed replacement. He did a good job but furnace filters were not replaced as I expected they would be. Also I was disappointed that the motor which was removed was left in the attic. : (

Gidget F.

12/21/2021

Every time we have had to call this company for plumbing and heat and air they cancel our appointments after waiting for 4 hours for them to show up. Very frustrating. Folsom CA

Pinky D.

07/09/2021 12:00:00 SA

I called for my parents ac the next day he came out to repair it. Richard explained us the issue and demonstrated how ac works. We are very pleased that my parents ac is working. His fast respond, honest and does a great job. Highly Recommend!!!

Nicole H.

10/03/2013 12:00:00 SA

First, I'm a single self-employed woman who tries hard to live within my means in this tough economy. I had a leak from the secondary pan that ran into the bathroom, out a drain.

After having 5 visits from Bell Bro., Mark from Southern Comfort Heating & Air came by at the recommendation of a friend telling me he IS HONEST. Bell Bro. quoted me (sit down) $4700. to fix my problem and re-fit all ducts. They said they would have to remove the A/C unit in the attic in order to find out why I was having the leak.

Mark came in, spent 1/2 hour, fixed my problem telling me it was heating & air 101 to resolve. Guess what, he didn't even charge me but said wait until you know the issue is fixed then call. I did just that yet have never received an invoice from him. Talk about giving a single woman a break.yet what Bell Brothers was trying to do saddens me. Yikes!

Wish I could give a better review as I liked many of the technicians yet as the more experienced techs came in I started feeling like I was being played. It was obviously not a hard fix and I wish I could afford the whole revamp right now. They didn't fix a simple problem yet I believe used that to get me feeling helpless so I would go for the gusto.

Gloria L.

2/15/2020

We purchased a dishwasher from a local company and they installed it three years ago. Last week the pump went out and we decided to buy a new one. Delivery scheduled for last wednesday, technician got ready to install and looked under the sink and said oh I cant hook the dishwasher up there has to be a water valve installed, this one has the old short cut where its crimped at the end of the plastic pipe going into the garbage disposal drain, you will need a plumber, I called three plumbers until finally I got bell brothers, I explained what I needed a metal water valve installed, no problem gave me an appointment for saturday, I asked how much would this be well its $79 for the plumber to come out and then he will assess the work and give you an estimate. Well the plumber came out and took a look at the job and gave my husband the estimate to do the job. $363.00 to install a $30.00 metal valve the job took him 17 minutes to complete, in fact it took him longer to fill out the paperwork than it did to complete the project, my husband was so upset about the charge that the plumber deducted the service fee of $79.00 other wise it would have been $442.00 its UNBELIEVABLE that they would charge that amount for a $30/40 dollar part and only 17 minutes to install it.

Darci K.

12/09/2022 12:00:00 SA

This is an updated review.

Having done business with Bell brothers, plumbing and heating for many, many years, I finally hit my wall of frustration.

Most of us come to build a rapport, as well as, trust our service, people, and the companies that they represent.

I had one of the service people come out, and ended up requesting an estimate for either some work or replacement, and was in for sticker shock.

One of the things that I've always appreciated is that I've spent years paying every month for being able to have service done, either at no charge, or at a highly reduced fee. The company takes some of that money, and they set it aside into an account for each customer, and some of that money is applied towards future Replacements, parts, etc. Or at least that's what I have been told.

When the representative from the company was going over the estimate, and I asked about how much money had been banked, and was given the amount, I was told that the money could only be used for a full replacement, and not on any parts. So essentially, I felt a little bamboozled because I've been doing this for years.

Then to add salt to the wound, the service person that was in my home, did not bother to wear, gloves, or booties, and tracked dirt all over my carpets, and left dirty handprints all over my walls.

I ended up getting a couple of estimates from companies that I haven't done business with before, and was pleasantly surprised. Their prices were drastically lower than what I was being offered from Bell's brothers.
Again, keep in mind I've been doing business with bell brothers for eons, and Bell brothers always insists that they offer the lowest price. They don't. Then the money that I've had banked with them is not refundable.

I did make an attempt to call and speak with a manager, and up, leaving a message, and my call was not returned. I have a definite loyalty to companies that I work with, and perform services in my home, but at this point, I just had it. The car was never returned, and I now have left my business with them behind what's really sad is, again they've never return that phone call, and either they haven't noticed that I'm no longer doing business with them, or they just don't care.

Is this the type of company you'd want to do business with?!

J G.

7/23/2020

I purchase a new HVAC unit with an Air Scrubber from Bell Brothers in August of 2018. The install went well. However, they did not get it right for the city to sign off on the permit. I had to take another day off for them to fix their error. Last summer they came to do the summer check up and the UV bulb on the Air Scrubber was burned out. I asked the service man how long do the bulbs usually last? His reply was I don't know but you can call the manufacturer and ask them. My thought is when a company sales a product they should have some knowledge of it. To say that I am disappointed with this company is an understatement. With the purchase of the new unit I was given a 2 year maintenance plan. I have chosen to go to a different company for my maintenance. Today I had my summer check up done by a better company. They discovered that the bulb on Air Scrubber is burned out again. The Air Scrubber unit is defective. I will be shelling out more money to get this fixed because Bell Brothers does not stand behind the products they sell. Buyer beware! Don't believe the commercials.

James B.

12/01/2019 12:00:00 SA

I knew moving to California people said it is a communist place. But I just couldn't believe my ears and eyes.

They say pictures are worth a thousand words. How can a company tell a customer they will pick out and install bathroom faucets for our house.

I just want you to remove the old and replace the new one's.

OMG goodness.

Are you kidding me? It's moving to a communist

Jack M.

09/12/2022 12:00:00 SA

Was not satisfied. I called back and told Bell Bros. Tech my secondary line was still leaking water at a rapid rate. He did not suggest that the main line was blocked. I showed this to the Tech. 4 months prior when I had $88 maintenance check. You would think this would have been resolved with initial appt. I hired a different HVAC Co. and they were great.

Kyle K.

1/18/2023

Do not sign up for their service plan! Bell Brothers was happy to automatically deduct from our account without making good faith effort to provide service. For 3 years they auto-deducted but, in their defense, they made 8 phone calls, just could reach anybody to schedule an appointment.

Surely, a family owned and operated business would want to make some legitimate concession for reaping rewards with zero labor services. Nope! All charges are legitimate, they contend. Oh, and the most recent charge from two days ago, we keeping that too!

Yes, the cost of heating is definitely expensive, especially when you agree to a service contract with Bell Brothers only to have them ghost you for service but stand behind their charges. No thanks!

Johnny D.

10/03/2021 12:00:00 SA

I don't understand, In March, we had a problem with the [heat pump, unit], was having an issue with the Controller. Paid $99 for a service call, & the technician [work & punctuality] was terrific.
Now, we have another issue, [a new install] to replace a different unit [heat & Air] and I'm getting the run around, I don't know if there's a policy, change or there's new management? I just don't know? I'm very frustrated [Kristina G.].
Excuse me
Johnny P. Dykzeul

Pamela F.

2/22/2021

I have to give Bell Brothers credit where it is due. They followed up with me via phone after reading my review, refunded the amount I paid for the wayward service visit and offered a complimentary service for our HVAC. I'll update my review again once we have the service done. But for now, I'll up the stars for their responsiveness and effort to make it right. Thank you, Bell Brothers.

Gail M.

6/18/2019

Worst service ever!!!!! Water heater needed a controller. Started the appointment with an attempt to upsell their Bell Brother's Club (a monthly service) rather than start looking at my water heater. Then I was told it might be the heating element or the controller. He said he'd start with the heating element @ $600 but if it wasn't that, we'd be out for another $900 for the controller. I asked him if he could diagnose it FIRST so we would know which it was. Only then did he agree to diagnose it. Half way through the diagnosis I was again being upsold on a new water heater @ $2,700!...AND of course he would show me the financing options. He came back the second day with the part, after waiting all day - in the early evening and left assuring us it was working. We went to dinner and ran errands and came home to no water at all coming out of the hot water faucet. He had FORGOTTEN to turn the water valve back on! Jerry and Kenny's mother (as seen on TV) should be very embarrassed!

A side note: Five years ago Bell Brothers came out to bid my furnace and air conditioner at our last house in Sheldon. Their bid was $5,000 more than the other two bids and the Ruid equipment they offered was lower rated than the Trane equipment I purchased...

Buyer Beware...

Michelle M.

8/21/2019

Stay away from Bell Brothers! Total crooks and liars. They took advantage of me trying to convince me I needed a $19,000 system due to new California laws! This was a flat out lie and aggressive sales tactics. Had a brand new upgraded unit installed for less than $3,500 next business day by a trusted and local licensed contractor. Bell Brothers charged me for this scam quote and now refuse to give me my money back!!

Matthew H.

7/21/2023

I am writing this review nearly 5 years after we paid Bell Bros $20K to install a new heating and AC system in my (now) 80 year old mothers home. Since installation, we have continued to pay them for the continued on call service and check ups for two of our houses, so they've had a chance to show their true service over time.

The install was great, and they've preformed the paid for, contractual service checkups with no issues. But now after nearly 5 years, the AC quit working in the middle of the July heat wave. My mom called them, and they sent a tech out last week (7/14/23, first tech). This guys shows up and verifies it's not working, goes around the exterior and preforms a full inspection, comes in and says the condenser had debris in it and he hosed it out (which is fair), but it still wasn't working right. His conclusion and official recommendation IN WRITING was your ducts are leaking in the attic and you need to have somebody come and perform a duct inspection (which ultimately ended up being wrong and was a bullshit recommendation he made so he could say something).

That was a Friday, next day AC still crapping out (runs for 5 mins but then whole unit shuts off and fan blows hot air). No service on the weekends (or at least they do not answer the phone), so on 7/17 she calls back and they send a different tech on 7/18. Of course the issue won't duplicate with him there, so he said to keep an eye on it and call them back. Failed again next day, and the poor woman feels like she's bothering people so she just doesn't say anything and suffers for 2 days. Today (7/21) she calls them 1st thing in the morning after we told her to, and they said the same tech from Tuesday was going to call her back within the hour to discuss. End of day and no call, she will suffer another 105 degree weekend because Bell has abjectly failed in every conceivable way to provide any actual service. We will be calling Monday to cancel both service contracts and find an actual competent company with capable service techs to give our business to. Bell Bros is not in this with you for the long haul, just the sale and faux service.

T M.

04/07/2015 12:00:00 SA

Do not use these dishonest people. I saw their special ad for an AC tune up for $89 2 years ago and since its been a while since my AC had been looked at I figured it was a good deal. My HVAC system has never had a problem in the 11 years since the home was built. After the initial AC inspection, I have had nothing but problems since. That following winter my heater wouldn't come on so I called Bell brothers back and they said the igniter was bad. A month later the heater was having problems again. They came out and this time it was loose electrical wiring. I said you guys were the only ones working up in the attic so it had to be you. They said nope it wasn't so I had to pay. I was told that if I buy their service contract I would save tons of money when they came out to service the HVAC system. I actually thought about buying that but something told me not to. This spring it has been warm so we decided to turn on the AC. Guess what happened? It wouldn't come on of course. I am so upset and frustrated with Bell Brothers. I'm never going to use them ever again or refer anybody. I called a coworkers friend who does this stuff for a living and when he inspected the control board up in the attic he found the red wire had been cut and the yellow wire was connected to common. See these guys purposely do shameful things like this so they can keep generating money. Bell Brothers is despicable. I wish I knew who to complain to and how to prove it. Wish I would have installed a secret hidden camera or somewhere. You have been Warned. DO NOT USE THESE DISHONEST PEOPLE!

Updated 4/7/2015

My heater was working fine just as I had said. Well after the 2 times Bell Brothers came out. When turning on the AC this spring the compressor outside wouldn't come on. After multiple incidents with the HVAC system we decided to hire another technician to come out and look at the unit. We went with him into the attic and witnessed him reconnecting the red wire that was cut and reconnecting the other cables that were mismatched. The compressor in the backyard started up immediately. If Eddie thinks this is not possible to have the heater work and the AC not work then he is a real clueless person and doesn't know anything. I witnessed it with my own eyes. That's why I am so adamant about what I experienced. I didn't pay? Who do you think gives the money to the owner every month. I pay. I also pay the price when the heater isn't working and my 10 month old is freezing. When the AC isn't working and its so hot in the house, I pay, my kids pay. I don't make stuff up just to get a business who runs honestly and professionally. When your HVAC system has had no problems for 11 years, then you have a company come out to do a tuneup, and after that numerous incidents starts happening of course its natural to be suspicious. But to see the malicious work that was done firsthand, no one else has been to the attic except for Bell Brother, that's the proof right there. Go ahead Eddie S and try to discredit me. That's what you guys do. No responsibility. No apologies. Just criticize and try to discredit anyone who has anything negative to say. That's how you run your business (negativity). Now I know. I hope others do too.

Kay B.

7/17/2023

I have been a member for 3 years and the phone appt service is nonexistent any more . Long wait for answer and the chat never calls back or makes an appt. They use to have a priority number but the phone receptionist said its been discontinued, I waited 19 minutes only
to be told to call back in September. I use to be able to set up a fall maintenance 3 or 4 months ahead no longer is that the case. $19.95 a month gets you no extra care any longer, Service Champions now owns Bell Brothers. They need to look at customer service.
I am very dissatisfied.
Kay Burns

Jon H.

08/02/2017 12:00:00 SA

Being nice isn't enough! Just had a new A/C unit installed at a cost of over $13,000. It leaked and now my ceiling is soaked and the paint is peeling. I checked it myself and the drip pan has a hole in it, which appears to be the problem. Bell Bros came back out and said a primary drip pan was not installed, which was the source of the problem, but they did not replace the secondary drip pan with the hole in it. In the process of checking out the drip, it was hard not to miss ducting that was obviously leaking cool air and could have been repaired or replaced. Wouldn't have minded paying a little extra for that! The no surprise guys? Not living up to their hype.

Rachael L.

8/14/2020

Technician was nice and showed up with mask and gloves on. Answered our questions but we ended up not needed the service we asked for. They charged $50 just for him to come tell us we needed a new toilet. He called and asked if he had to charge us and they still made him. So unless you know you're really need their service, don't call.

Dennis S.

8/14/2021

My Air Conditioner failed last week so my wife called Bell Bros. Jaleel came out the next day and replaced a part which did not eliminate the problem. The next day, he returned with his manager Jeremy and they spent quite a lot of time determining what the problem was. It required them returning a third time which ultimately resolved all issues at a fair price. Their honesty and professionalism is to be highly commended. I will have absolutely no problem calling this company again or recommending them to others. It was a pleasure doing business with this company.

Sonya C.

05/01/2023 12:00:00 SA

You think it's a good membership deal for them to come out and check your HVAC, plumbing etc but when they do come to do their inspections they always find something wrong. they can do the job quickly but overcharges you for the labor and parts. I had one guy came by to unclogged my kitchen sink then he said he noticed my water heater expander needs replacement. I got a second opinion they said the water heater expander was fine. Then when they came and did the plumbing safety check they said I need to replace my garbage disposal and shower faucet is leaking. The garbage disposal came out to be $900 for like an hr job and he quoted the two shower faucets replacement etc with labor to be $3800. Are you kidding me?? I cancelled both appointments. The numbers aren't making sense. The membership is just a trap for them to come out and find anything for you to replace so they can quote you an outrageous amount. Be aware!

Fawn A.

7/21/2020

Our AC was down and we needed a new one fast! I called Bell Brothers (the gal on the phone was so courteous and helpful...she really felt our pain) and Jason Walker showed up at 8:00 AM the next morning. He is very personable and very professional. Answered all our questions and explained their commitment to the customer in detail. He was very courteous, wore a mask at all times, and made us feel very comfortable. Jason was able to get an install crew here the next morning at 7:00 AM. The install crew, John & Tanner, were just as nice and professional as Jason. You could tell this wasn't their first rodeo and they knew what they were doing. I highly recommend Jason Walker and Bell Brothers!! Thank you!!!!

Christy C.

10/03/2016 12:00:00 SA

This review is for Yencid Vargas - service technician. First, he was dispatched very quickly, hours after I sent Bell Brothers a message, when our heating was not working. It turned out the technician before Yencid who maintenanced out A/C in the summer turned off the gas to the unit. I'm annoyed that I had to pay 50$ to have someone come back out just to figure out the gas was turned off - seems rather shady. But that has nothing to do with Yencid.

Yencid was kind and courteous and when he noticed a dead rat in a trap in our attic he went above and beyond the call of duty and collected the rat for me. I'm not a fan of rodents, especially dead ones, so his help was worth the 50$ I paid for inspection of the heating.

Our house is warm and rat free now. Thank you Yencid!

Suzie O.

6/26/2015

My $14,000 6 month old HVAC is not working! No AC with 100 degree temps outside, and Bell Bros can't be flexible to come out to fix it? They were very friendly when you purchase, but don't value you as a customer when something goes wrong. Very disappointed, would never recommend them.

Lana D.

6/19/2018

After a great service from a very nice young man who cleaned our kitchen drain, this was the first and only company I called when I needed a small plumbing job done. Company was very responsive but since they give a four hour window for them to show up I advised they may have to wait a bit to which they agreed. So I was charged $80 for the person to be dispatched to my house. I received six phone calls for the 20 minutes he had to wait while I was at work and I was ready to just send him on his way regardless of paying the fee. He ended up waiting for my husband (my son was not enough a person at home being 17) and he gave us a $967 estimate. I never got the quote. I got two copies of the $80 invoice instead. I had the job done for one hour by someone else yesterday paying $210. Bell Bros will not be the company I call in the future.

Jim D.

2/22/2023

I'll start out by saying I've used them twice to unclog my kitchen sinks in my home and my MIL's home. Both times were excellent service. I had them come out to see way my MIL 's toilet wasn't working properly. This cost $99. The service tech said the float was bad. He gave me 3 options; $895 to replace the float, $1195 to replace all parts in the toilet or $1595 to install a new toilet including labor! I said these prices are unreal. He said we get $400 per hour for labor. He asked if I wanted to join their service plan for $19.95 a month or $239 annually. I said no because the house was going to go on the market to sell within a month. He asked 2 more times and I said NO. I said let me pay for the $99 service fee, which I did and he left. An hour later I got a email saying I had signed up for their monthly service contract! Unbelievable...I called their office and complained about the fraudulent transaction. The person I spoke to said yes that the tech had signed me up. I told her to cancel the contract. She said ok but we'll still need to charge you the balance of $79.99. I told her that wasn't acceptable and I didn't want to be charged anything. She finally came back and said ok. I asked that she send me the confirmation to my email account which she said she would. Still haven't received it after a second request. She did refund me the $19.99. I went to Home Depot and bought the part for $8.98 and replaced it. I was appalled at their dishonesty!

Lucus C.

7/17/2018

The company cheats customers and abuse people. This company repairs something for you, then broke another thing to ask you to call their service again. The company intentionally made wrong diagnosis with very high payment for repairing. This company repair something, then leave something not finished which brings trouble for the later time.

Penni S.

12/14/2020

Josiah Kuchik was my technician. He was on time and very polite. He explained what he was going to do and how long it would take....he was performing my annual heating system checkup. I am very pleased with the way the service was performed and how careful Josiah was in my home.

Cyril K.

07/06/2021 12:00:00 SA

This is a follow on to our first review. On top of how much I am absolutely certain that I was overcharged, the tech was rather rude to me. I really feel he took advantage of how sick I was today to talk me into replacing components that didn't need replacing. He told me they most likely wouldn't last the summer.

Rebecca A.

07/02/2020 12:00:00 SA

All techs only interested in selling, no actual work or checks done on air conditioning for the 79 dollar inspection other than to give new system pricing that is double or triple other companies. Their price book is very pretty. However, I got more information for free than they actually gave. The same was true for heater, they wrote in permanent ink on the system and I had PG&E come out and inspect their claim and they found no issue. Unless you want to buy an expensive new system, don't call them.

Dan N.

05/09/2012 12:00:00 SA

Bell Brothers said that our HVAC system wasn't repairable, and tried to sell me a new $9,100 system. Warren from Garick fixed our old system in ten minutes and saved us a ton of money. When it finally comes time to spend the big bucks to replace our HVAC system, I know who I'm going with ... and it ain't Bell Bros!

Shalana P.

5/29/2020

WARNING: DO NOT SPEND MONEY WITH THIS COMPANY, THEY DO NOT HONOR WARRANTY OR GUARANTEES. THEIR WORD MEANS NOTHING IN WRITING OR VERBALLY. I went with them to have roof installed and they guaranteed workmanship for two years. I called and complained my gutters were not hung at right angle because I noticed water would pool up when raining, when I asked them to send someone to check it out they stated The third party company they used to do the roof, LUCERO ROOFING, ONLY WILL COME OUT IF THERE IS AN ACTUAL PROBLEM. Thousands of dollars wasted with the wrong company! I highly recommend NOT doing business with this company. Your home is your biggest investment, here I was thinking I spent my money with a reputable and long standing company....I was wrong, learn from my mistake.

Terry H.

8/18/2022

I'd like to do a shout out to Ryan he did a outstanding job clearing our kitchen sink drain. He came out in the time frame that they said he would and he was really nice and polite, he did a very professional job. My husband and I are so pleased with the service that Ryan did. Definitely would use Bell Brothers again and would recommend them to others. Thank you again Ryan.

Marcus W.

7/17/2023

I had my ac serviced today, and the technician Jose was very helpful and knowledgeable. He took the time to show me and explain to me everything that he was doing and what items needed to be replaced. I would definitely recommend Bell Brothers to anyone searching for AC and plumbing work.

Vaughn B.

5/20/2018

Ditto to the many other 1&2 star comments; except I would give Bell a -0- if there was one.

I've attempted to work with them for too long, primarily due to their $87 Service Fee. Unfortunately, I came to realized that this company has a history; not one I've come to appreciate any longer.

I was told on one occasion I needed an Inducer Motor. The cost, about $800+. Tech didn't come across that it was an emergency situation, so I let it go.

Two years later & another Tech. No problem at all regarding a need for an Inducer Motor was expressed.

Now, I'm beginning to get a bit suspicious. However, I even
tried them one more time. [call me crazy] I recently had service done on a rental property of mine. Initially I was told I would need a repair that would cost about $240. I was out of town & concerned since it was tenant occupied so I okayed the repair.

The Tech returned to do the job & called me to apologize saying, I needed an Inducer Motor. There it was again; the infamous Inducer Motor that would cost much more than the initial diagnosis.

I attempted four unsuccessful phone calls trying to get a Manager to explain the discrepancy.

I finally started to research Bell Brothers in more detail concerning their business practices. Not only did I receive numerous responses from a community network I belong to in Elk Grove expressing similar issues with Bell Brothers, but if you scroll down here on Yelp, you'll find others whom I concur with who also found them over priced & sometimes up-selling their services.

Potential customers should perform their due diligence & get quotes from competitors before they commit. I received a quote a couple of years ago from them on another occasion of approximately $10K for a HVAC System. I eventually paid a competitor just a little more than $10K. They were prompt, professional & now my Vendor of choice.

Hello; I've woken up. BE AWARE!

J L.

06/05/2023 12:00:00 SA

Bell Bros tech Saan came for a routine air conditioning maintenance today was professional and courteous as usual. He was neat and clean and performed his duties well. He recapped what he did after he was completed and was thorough explaining what he did. Very satisfied with the service call. Will request him again in the future.

Susan C.

1/23/2021

Today Justin was the technician to service my mother's furnace and to replace the air-scrubber bulb.
Justin is very professional, courteous, friendly, neat, clean and helpful. Justin had a mask, gloves and booties. My mom was napping. Justin tried to be thoughtful of that (which I felt bad for and appreciated!) When his work was completed he explained everything thoroughly to me.
I sincerely appreciate having Justin today and I would like Justin to service my home as well.
Thank you Bell Brothers!

Charles L.

04/06/2012 12:00:00 SA

I'm moving up my review because Lauren from Bell Brothers wrote me a very nice e-mail that seemed very sincere, and I think that definitely counts for something.

Linda C.

2/25/2021

Sean did a very good job for our clogged kitchen sink and followed covid guidelines.

Cindy S.

05/08/2012 12:00:00 SA

I called Bell Brothers for a second opinion (they offered at no cost) from another company's bid that I was not happy with. Their answer did not address my problem and the price was outrageous. Bell Brothers sent out Fernann and he was very polite, courteous, listened to what my system was doing and asked several questions to make sure he understood. He then checked out my system and discovered a very simple fix for the exact complaint I had for alot less in cost. I am very happy that I called Bell Brothers for help. I did buy the Groupon currently available so I can get the 30 point system check based on my experience with Fernann. Thank you Bell Brothers and Fernann!

Carol T.

06/01/2018 12:00:00 SA

Bell Brothera came out for AC not working. Rhe guy didnt even tey to find leak and said we need replacement system. Sais they do t make units rhat match mine anymore so need a qhole new Heating and A.C. unit. 12,000.
So got another company..they found leak in 5 mins.....Almost got ripped off by bell brothers..thank god for a second opinion.

Brooke S.

12/05/2013 12:00:00 SA

We had our system replaced by bell brothers because they offer such customer service that you could never get anything alike. The car salesmen came and shined us on and we bought in. They left our wall with a huge unpatched spot that they said they would fix and never did. When we had a problem it took an army for them to do anything about it. I just recently had my blower motor go out (4 years later) and it turns out after we removed the motor to order the part....someone rubbed off the numbers on the motor so that we would basically only be able to order a part through bell brothers. I do not recommend them at all. I was very disappointed/enraged with the customer service from the get and then to have this add insult to injury, makes me so furious.

Kathryn M.

11/10/2011 12:00:00 SA

We recently started paying for BB's $12/month maintenance based on the recommendation of our handyman, and had a tech come out for a checkup last month. Let me start off by saying that all three employees who came out to our house--Ed, Jeff, and Bob--were very friendly guys and the customer service was fantastic (timely, funny, easy-going, friendly to our dog, etc). With that said: DO NOT BE FOOLED. Both techs claimed that our Lennox system had a crack in the heat exchange, which would cost a couple thousand dollars to replace (but wouldn't quote us), so we might as well just get a new system for $7 thousand (which they did quote us on). They claimed it could be pumping out carbon monoxide and that it was a health hazard, so they shut off our system for a couple weeks while trying to convince us to purchase a new one. Bob went on a nice tirade about how whoever had installed the system did so incorrectly and that with BB, our new system would last 2x as long since they really know what they're doing. To get a third opinion (outside BB), we had Garrick come out and check the heat exchange... and they found no cracks. After measuring ZERO PPM of carbon monoxide, which BB had not bothered to do, Garrick reasonably recommended that we install a couple CO monitors just to be safe. They also said that our ten-year-old Lennox system heat exchange is under warranty for TEN more years (BB said it wasn't under warranty), and would have cost about $700 for installation. In the best case, Bell Brothers is a grossly incompetent company with great guys and great customer service, who cares about customer safety but just has high prices and didn't bother to check whether our system was still under warranty. In the worst case, they purposefully neglected to check the warranty on our system, lied about the heat exchange crack, refused to quote us on a heat exchange repair/replacement and instead pushed for and quoted us on a full new system ($7000), all while wearing a charming smile. I'd like to believe they are just incompetent, and maybe that's the case seeing as Ed's receipt said our ten-year-old system was 11 years old and Jeff's said it was 13 years old. But most of the household is convince that they tried to scam us from the start for their own profit. In either case, these guys are to be avoided at all costs. 0 stars.

John D.

06/07/2017 12:00:00 SA

We had Bell Bros for over a decade until today...Be careful when they come to your house... here's our experience with them.

1. They upsold us and misled us on financing (determined that today). The rep never returned calls after he had our signature.

2. After they arrived to install, didn't have the proper parts, left metal on grass and burnt grass. After they finally got the right parts, they didn't put the drop cloth down to cover clothes in closet so insulation was everywhere. They scratched up area around attic entrance, left screws all over carpet, trash laying around and then left the tub filthy with debris when they left. That's just the inside. They broke our fence gate entirely and when they installed the HVAC system, the safety straps weren't installed properly. Needless to say, afted at least 3 or 4 calls, we had them come back out. This time they had to have an install manager come out to inspect it. Not to our surprise, they said the job down was crappy...didn't take a rocket scientist to figure it out. They had to redo a chunk in the attic, install the safety straps properly and fix the fence they ruined. Oh, by the way, it broke down under a year after install a few weeks ago.

The dad's quote the brothers say in commercials definitely isn't being lived up to. Avoid them at all costs. Bell Bros is just another Bonney. You can't trust them. They'll snake you. Read EVERY single word of anything you get from them.

Matt B.

4/23/2020

Bell Brothers is top notch. Our HVAC system went down about a week ago. Being 15+ years old and not the best system to begin with led us to seeking out a new HVAC system. We had Jeff Barnhard as our sales rep who was thorough, patient and walked us through our options of both repair and replacement of the system. In the end, we decided to replace the system. We agreed to a system and within a matter of days we were installing! Blown away by the level of care and expediency.

Cameron was our foreman. Super meticulous, kind and knowledgeable. A guy who takes pride in his work and someone you want in your home if you need something repaired or replaced. Cameron started the install at 7A and was leaving our house by 6P the same day. He took the time to be thorough, explain the install and walk us through the programming and new system.

We are highly impressed with the team that helped us and the company as a whole. Great work and THANK YOU for our new Trane HVAC system which we hope will last us the next 15-20 years!

Tony X.

10/21/2015

PG&E contracted this company to install Smart Thermostat to my house. The technician, Nolan, brought a trainee with him to my house. Ironically, he had problem installing a common wire (had to call a backup), took a long time to mount the new thermostat (over-torqued a couple of screwed and drilled the extra holes, asked the trainee to bring more screws from their truck), and worse, failed to set up the new smart thermostat. Nolan blamed the hardware was faulty and decided to reverse the whole installation process without any explanation or attempt to fix the problem with PG&E. Amazingly, he only had one smart thermostat - no hardware backup what so ever! They just do not care.

I took half a day off work and wasted 2 hours with Nolan and his trainee. I had to re-program my old thermostat, and re-patch the holes these guys drilled on the wall. (The technical said to me call PG&E, and they will send people to repair your wall, right!)

These guys do not know how to install smart thermostat. Potential customers be aware!

Duke G.

12/14/2012

Very friendly staff. They knew exactly what they were doing and did an excellent job. I would definitely use them again.

Paul D.

06/01/2022 12:00:00 SA

Way too many unsolicited mails (spam). They go into trash unopened.

Tom F.

5/22/2021

I scheduled an appointment with Bell Brothers to get an estimate for installation of a tankless water heater. They set a 4 hour window for their rep to come out. Their rep did not show up. Their rep did not call.

Preston M.

06/07/2023 12:00:00 SA

Sales process did a bad job explaining what I was paying for, overall not at all transparent. But install crew was excellent, got the job done in 1 day instead of the quoted 1.5.

John C.

7/23/2022

Had a 'checkup' performed on my air conditioner. Had to wait nearly 2 months for an open time (called in May, first appt mid-july) , which was a bit shocking to me, after all I was calling in May! The rep that came out was friendly, cordial and explained everything as he did it. It took a while so I assumed it was thorough but I wasn't watching him throughout the whole time. But I will say, he brought things to my attention throughout the entire process (had me go see or brought it into the house for me to look at) which impressed me. At the end you can buy a 'plan' that gives you priority so it seemed to be a 'gotcha' situation, but you can easily say, 'No thank you. I chose the plan because last year we were in a situation where our air (8 year old system) went out during a long heat wave and ended up spending thousand's to get it repaired. So, we needed to ensure the optimal functionality of our home systems and so it just made sense to have the insurance.

Overall I would recommend the Bell Brothers.

Geoff O.

11/21/2013

Dont use these guys!
They recommend replacing the whole system, when just a simple repair is necessary. My system was 5 years old, just out of warranty developed a leak on a fitting. THey recommended a $14 thousand dollar replacement when only a part and repair was necessary.
Their estimator/Tech said 'let me dumb it down for you' and went on to explain simple HVAC principles.
Condescending and wasteful, do not use unless you like wasting money.

Jen I.

10/19/2017

Our HVAC installation technicians Matt P. & Jessie T. just finished installing our new system. They have worked hard for the past two and a half days getting things dialed in so we have an energy efficient set up. These gentlemen were on time, friendly, and professional. They answered all our questions thoroughly and patiently and explained anything we didn't understand. Having people in your house and doing work in your attic could be quite disruptive, but these guys were top notch and their professional demeanor made this process a breeze.

We are almost done with this Bell Brothers project and everyone has been helpful and professional. When I've had to call, representatives have been responsive and each technician, has been great to work with along the way. It started with Richard doing an inspection on our old HVAC who confirmed our suspicions of needing a replacement and insulation (we barely had any), Michael (in sales), who explained all of our options and got us the best products for the needs of our family (also friendly and professional). Then there was Michael (in plumbing) who installed a new water heater and when there was issues made sure we understood what was going on and how he was planning to resolve the problem (also friendly and professional), Jody T. (Plumbing Manager) who came out to assist with resolving the issue and took the time to explain how the recirc pump works (another friendly and professional guy). There will be an electrician who will come out to finish a project through Bell Brothers and I anticipate they will be just as professional and friendly as the other associates I've worked with on our energy efficient upgrade project.

As you can see, there is a theme throughout this review which is friendly and professional Bell Brothers employees. I will also add in knowledgeable to round it off. So far our experience has been pleasant and we have been happy with service. Even with a couple of hiccups, it's a matter of being your own consumer advocate and call and ask questions. Each time I did this, someone got back to me. Overall we're really happy with choosing Bell Brothers.

And if you plan on revamping your system, getting all new duct work and a new HVAC, ask for Matt P. & Jessie T. for install. They really were down to earth hard working guys.

Dylan S.

1/31/2014

Bell Brothers is a great company! They installed 2 new heating and air conditioning units in my home and the job was a much bigger job than was originally anticipated. The guys are clean, pleasant and very efficient workers. I noticed that they did not curse, which I guess is in their contract, but completely appreciated their whole demeanor especially when they were outside and didn't know anyone could hear them, but my toddler could. They didn't do everything perfectly, there's always room for improvement. They've had to come out and fix a couple of things and all of the workers have been great. When the job turned out to take twice as long and be harder than expected they didn't charge another penny because once they quote you a price they stick to it. Highly recommend to anyone!

April T.

06/06/2023 12:00:00 SA

Kevin did an EXCELLENT JOB !!! Very nice. Bell Bros. is awesome. Maintenance done with care, and professionalism. Kevin definitely takes pride in his work. Thank You kind Sir. Thank You VERY MUCH.

Kristina F.

07/01/2020 12:00:00 SA

Bell Brothers heating and air. I had the WORST EXPERIENCE that left me physically upset after their sales rep Jason left my home. I will not say NEVER USE BELL BROTHERS but I can say please make sure Jason never enters your home. And honestly if he is still a part of their team then maybe don't use them since he is representing their company and they didn't correct it. He insulted me and my family when we turned down his $13,000 offer. He said we should try to hire someone working out of their truck or try craigslist. I allowed him in my home, spoke about our children, I offered him water and a seat at our dinner table. He practically spat in my face! He belittled our family over finances and left me feeling it was partially out of the fact that we are Hispanic! Really? A man out of his truck or craigslist? He rushed me when I said I had to call my mother because she was going to help and he says well can you call her right now because I drove all the way from rocklin. Sure, like I'm going to sign a contract for $13,000+ just because you're in a hurry and tired. There's just so much, all because in the last 5 minutes of our meeting you decided we were a waste of your time. Kindness goes such a long way and an attitude like that will curse you as a sales representative.

Dan G.

11/08/2017 12:00:00 SA

Came out as scheduled did a fantastic job. Checked all ducting wiring gas lines etc. Checked out thermostat reset times and temperature settings yada yada. Will definitely use again.

KD J.

11/06/2014 12:00:00 SA

I enrolled in the Bell Brothers Maintenance Club and the service technician, Tim Ortiz, came out to service my furnace. I was very pleased with the service Tim provided. He did an excellent job explaining the repairs needed to my furnace. To help understand the issues with my 18 year old furnace, Tim drew a picture of the furnace to show where the defects were. I really appreciated that as I am a visual learner. I can't recommend enough Bell Brothers and the excellent service provided by Tim Ortiz.

Susan T.

1/23/2020

Bell Brothers just completed a window job for us consisting of 23 windows and a patio slider, all nail fin installation as our old window frames were improperly installed and leaky. From the salesman Mitch to the window crew, everyone was highly professional and the quality of work extremely high. Compared to other companies, their price was not the lowest but FAR from the highest. We are happy customers and recommend them for your window needs.

Linda E.

6/13/2014

We just completed having Bell Bros install an air-conditioning unit combined with a whole-house fan . The workers were on time, or early, for the entire project; all workers were clean, competent, and friendly. The entire project was completed in a timely fashion and met the promised finished project timeline.

I was gone for the first day of installation while my husband stayed to oversee the project. He was extremely pleased too. When I entered the house, I could not even tell they had been working they had cleaned up so well after the day of work. This highly skilled, efficient crew from Elk Grove included Josh, Nick, Carlos, and Jason.

The team of men looked like worker bees when I was here for the second-day of installation. They covered the floors, wore booties on their feet to protect our carpet. I highly recommend this company. They have figured out how to do quality work, and i have heard from other friends that over the years they stand by their product.

If you want trouble-free work, call the Bell Bros The No Surprise Guys. However; my husband says, They should be called the Surprise Guys, because he was so surprised by their first-class quality work.

Craig M.

4/19/2012

He was very polite and professional. He went ahead and installed the new AC filter for us. I would definitely recommended this company to all of my friends.

Pamela M.

7/28/2021

Purchase a new Heating and Air conditioner unit 06/17 little over $14,000.
they have been out for regular check up
. But last year air conditioner went out.
last night it's out again. hey Jerry come pick up your air conditioner and give me my $14,000 back!

monica m.

7/20/2009

I wanted to share that I had another wonderful service from Bell Brothers. The man who came for service, Eugene, was professional and friendly. He was skillful, clearly explained what needed to be done, and never pressured me. I have always enjoyed good service from this company and just recommended it to my neighbor, who already made an appointment.

Miriah J.

09/01/2021 12:00:00 SA

I had an HVAC unit installed earlier this year. Trying to contact someone to have inspections completed has been atrocious. They continuously say inspection department will call you by the end of the day and a week later still no call from them. I had to call 3 times, and after no call-backs I finally wouldn't get off the phone until I talked with someone. The inspection didn't pass, and now trying to get someone out here to fix the job so we can have a re-inspection has proven to be just as difficult. It's been over a month now, I would love to just be done with this process.

Kimberly H.

02/02/2016 12:00:00 SA

This company is a rip off. They were going to charge me $2089 for work I didn't need to get done and the representative who came into my home made it sound like I needed a new unit or 6 hours of work. I was charged 79.99 for them to come out to improperly diagnose my issues. I'm selling my home I felt it was the only choice I had. I agreed to go with them until getting a second opinion from a different company. I was charged $700 and they did everything opposite other than the drip pan which bells brothers was going to charge 1700.00 for. The new company showed me an itemized break down of all the parts. I'm taken back that a large company would take advantage and send someone who isn't knowledgable to diagnosis an issue totally wrong. You should be ashamed of yourselves but kudos to you for building an empire on dishonesty.

Tony M.

06/07/2023 12:00:00 SA

Always good service at a fair price. Timely, professional, respectful. Technicians are knowledgeable, friendly, and go the extra mile to get the job done.

David T.

7/24/2017

I have had Bell Brothers for AC& Heating for several years and have been pretty satisfied with them on one of my rental properties and my home until the last 2 times out.My technicians were Kevin and Richard who acted more like they wanted to sell me more than I needed. The part that was put in this last Friday(after waiting 4 days for them to show up) was a $10.00 part on Amazon and I was charged $227.00 for it.(it was a dual capacitor) not to mention the $79.95 service charge. So that is $306.95 for a $10 part.All the stuff Kevin started adding up when he first arrived was over$700.00 I believe that is called gouging the customer. Guess that I will be looking for another AC guy

David T

J M.

1/22/2015

Called them and told them what the problem was granted was an uncommon one however when they arrived they were not able to find it . The problem I have is they spent over 2 hours here climbing around looking for the leak and when they were unable to find I called another company who was here less than 5 min on the outside and was able to confirm that the base I had was the wrong one for the ac unit causing the leak - I was extremely disappointed - I sent a letter to bell bros and they have not responded at all. Basically feel they took my service fee and then don't care that my problem wasn't resolved. Won't be calling them again esp since so may other companies to chose from

Morgan M.

1/24/2011

Whomp-whomp. The first time I used this company was three years ago, I heard a commercial for a promo rate, and I called to get my air conditioner fixed. They came out only to tell me that my air conditioner was broken (duh), that it was REALLY old (again, thanks captain obvious), and that it was going to be super expensive to fix it, so I might as well just get a whole new air conditioner... and if I got a new heater too it would be cheaper because of a summer special they had, so I should just replace both. Ugh... needless to say I felt that I was getting WAY upsold, probably because I'm a girl and I know nothing about HVAC. I called my father looking for advice. I told him the situation; he said bullocks to Bell Bros, run her til she blows, and called a friend from another city who does HVAC to come look at my air conditioner. 20 mins later my air conditioner was working and has been working for three years with no problems. Glad I saved that $8,000 on a new heater and air conditioner, but not before they charged me $70.00 for a service call.
That was three years ago. They call me all the time to remind me about their awesome deals even though I asked them to take me off the list. So last week I got a call about a furnace tune up for only $29... Now understand that I am generally a cheap ass and my heater's auto function wasn't working, so I went for the bait. Their guy came over and did the tune up (which was needed, at least he cleaned out a lot of crap). This guy was ridiculous! He needed to be sure that I was the home owner, so he asked me, and I said yes. Then he asked me if anyone lived with me, and I said yes, I have roommates. Then he said, you don't live here with your husband? Normally I would think he was hitting on me, but I am certain he looked at me in my pajamas and couldn't fathom that such a young WOMAN(24) owns her own house with out a husband to pay the bills. Yes, my father and I own the home together and I manage the property, but he didn't need to go there. He called me over mid-way through his work to tell me how dirty/old my heater was and recommended that I buy a new heating system since the old one can be a safety hazard. I told him I just wanted it cleaned and the auto function fixed. He said the the auto function worked. I told him it hadn't been working for about two months and he proceeded to explain to me how and auto function worked and what it does. What a tool box! And- condescending to boot. I have a BA in International and Intercultural Communication; I'm not completely retarded. I again told him that when I put the heater on auto, it either didn't turn on or it'd blow cold air, however, my heater did work when it was switched on. He refused to accept this as though it were an impossible situation. He finished his cleaning and called me over again to talk to me, he said Now I turned the auto function on five times in a row now, how bout you try and we'll see if it won't work for you. As if I was five years old, but I played along, I switched it to auto and turned on the heat. BAM! It was a bloody miracle, it didn't function. Now who's the idiot. So he went back to his truck and got all his tools (he put them away assuming I was incompetent and that my heater would indeed work on auto despite what I said) and opened up my heater again. Finally, he said my capacitor was broken and needed to be replaced. Fortunately for me it was my capacitor and not my motor which would have been extremely expensive. The capacitor was only $132! What a bargain. I had him replace the stupid thing mostly because I wanted him to leave because he was annoying and I wanted my auto function to work. Damn this company sucks. I will never use Bell Brothers again, and this review is the closest thing they'll get to a referral. Way to go!!

Rob P.

11/05/2013 12:00:00 SA

First appointment was cancelled the night before. They called and tried to reschedule the second one too and I pitch a fit so they kept it. Now 3 months later the first time I turned on my heater. You guessed it! I doesn't work. HUH I guess no stars isn't an option.

Carole W.

7/20/2018

Had a leak in my front yard that I determined was not from the sprinklers so called Bell Brothers. They sent someone out who told me that they charged $281.00 for leak detection. This did not include a dispatch fee. Apparently that involves the technician standing in mud, pumping water out around the water meter, sending me to turn off the water from the house and watching the water meter to see if it was still moving. Yep, I have a leak! And the $281 included a 15% discount because I am a Club member. The rest of the time the guy was there was spent convincing me I needed to replace my entire water main to the tune of $7000.00 which was also a discounted price. I did text the next day and asked about just fixing the leak and he quoted $2300.00. After doing some research and talking to my son I hired a handy man and he fixed my leak for $400. Bell Brothers will no longer be my first phone call like it used to be!

Michelle L.

6/20/2016

I was satisfied with the technician who performed routine maintenance on my a/c unit. I was VERY unhappy with the next visit, when I called due to a clogged toilet and septic line. After running a camera through my lines, I was told the pipes under the house were made with old, defective PVC and had split open and/or were misaligned. The two plumbers also said they could not simply repair the breaks. They said literally half the plumbing under the house needed to be replaced. I was quoted $9,800 for the job.

Well, I didn't have that kind of cash on hand, and as a result I simply did not use my master bath toilet for close to a year.

Then the other toilet clogged. I had my usual handyman come over and snake it. This caused the entire system to back up because the clog was actually in the septic line. But the funny thing was, it backed up and flooded from the guest bathroom, which is at one end of the house, to the master bathroom toilet, sinks and shower, which also flooded, on the other end of the house. (Fortunately, it was only water.)

What this tells me (and the plumber I subsequently had out for another matter) is that the system does not have any failed or broken pipes. After replacing the gasket that dried out during the time the toilet was in disuse, it now works just fine.

So, in summary, I feel like I was lied to. I almost paid $9,800 for work that did not need to be done. I won't be calling on Bell Bros. again. I am disappointed that my high-school classmate, Jerry Bell, would let his company operate like this. Not good, my friend.

Anthony P.

5/14/2023

Upside, wasn't charged for the service call -- downside, problem not resolved. Requested a sevice call for a toilet that was clogging more frequently than before. Was told by the plumber that the toilet was an older version and that I needed an newer version toilet at a cost of $1,278.00 not including additional cost if the flange was damaged during R&R. I have three of these older version toilets that were in the house when we bought it and this is the only one of the three that has recently become more troublsome. There should have been an effort to at least run a toilet auger to see if that offered flushing improvement before trying to sell me a new expensive toilet. This particular service call seemed contrary to what Kenny and Jerry indicate in their Bell Bros. commercials about not coming to find things wrong just to sell you something like the other guys. Well in this case, not so much. Have been OK with Bell Bros. HVAC services over the years but for their plumbing services, a big fat NO.

Patricia W.

4/21/2023

Their technicians are taught to upsell everything whether it's necessary or not and they are rewarded for doing so. Want a drain clear? They're going to want to see your water heater because they're taught to convince you it's too old/cheap/busted to use anymore. Want an ac tune up that they advertised for cheap? They only did that promo to get into your house and convince you that you need routine visits or a whole new HVAC system. Nevermind their poor management team.

Lennon A.

6/23/2021

We are in the middle of refinancing our home. Then our very old unit died on us and we became desperate. Bell brothers was responsive and got out to us quickly with a quote and install date that couldn't be beat. Thank you Caleb Pascua for all your help. Caleb was not only able to get a tech out fast to look at our current A/C but was also very thorough during his estimate for a new one and attentive to our financial situation. Danny Cam (tech) provided stellar customer service. He was so nice and was able to get our old unit working again. It's just unfortunate that Bell Brothers pricing is too high. Also we needed a water heater and other companies provided all three of the services in one visit and half the price.

Martha Z.

2/15/2023

I believe the pictures speak for themselves, but I will explain. Bell brothers was hired to install doors and some windows in my home. One of the windows they installed ended up uneven, but we didn't notice until we started a kitchen remodel and started measuring for a tile backsplash. The tile highlights the flaw.

The front door was installed, leaving a large gap for light, cold/heat, and cockroaches to crawl in. When a section of our back door was cut out to install a cat door, we learned that the Bell Brothers doors were made of plastic and foam.

I think the quality of their products is poor, and their workmanship is mediocre. It wasn't worth what we paid.

Pamela W.

9/30/2021

We had Bell Brothers out for the second time this year the first time was to clear a sink in the kitchen - I have a separate review for that.
This was to look and examine our AC unit. I called in August for the appointment and the woman on the other end of the phone asked me if we were having trouble with the unit when I said no she said well we like to take care of those clients that are in trouble right now maybe not getting cooler during this hot season so I'll have to go ahead and book you quite a ways away is that OK which I said yes! So when the call came I was actually surprised because I forgot about it but Jose arrived the next day promptly at the time we agreed on he was very respectful of my house and wore booties and a mask the whole time he explained to me what he would be doing told me he would take pictures and explain everything after he was finished. I showed him where the unit was I showed him the entrance to the attic space where he was going to crawl in and check that all the ducts and everything were fine etc.
I would say he was here about one hour and a half He showed me all of the work he had done cleaning it up it actually looks like new! One area he took care of was on the outside of our house where the AC unit has a drip or that's condensation he noticed one was high out of the attic area that should not be dripping and he fixed it!! He even changed out the PVC on the lower one just so we wouldn't have any problems with it! I can't say enough good about Jose and about Bell Brothers we are seriously considering the monthly fee it seems so small to the amount of money we would save if things started to go bad the house is about 15 years old and everything in it is the same age so I think it's money well spent! Jose was an absolute dream to work with very professional very friendly and I think my dog would have gone home with him!!

Angela G.

08/09/2018 12:00:00 SA

Made an appt with them and was told he will be there 'afternoon'. Did not show up till 630pm. Took a 2 minute look at my shower valve and told me in was cheap and needed to be replaced. Wanted to charge me 2,000 dollars. Turned out it was a piece that just needed to be soaked in some vinegar. I wonder how many people they have swindled out of hard earned money like this guy was trying to do. Wish I could remember his name. They are not recommended by me!

Anonymous A.

03/05/2019 12:00:00 SA

just spoke with Raquel to make an appointment to service my unit. My neighbor recommended them, however and to my surprise, Raquel denied service even though they service my neighbor's unit. * The reason -OSHA does NOT permit BELL BROs to accept new customers because my unit is on the roof of two story townhouse, and cannot accept liability. So i asked for the same technician that service my neighbor's unit since he would be already OSHA trained to do the work, again she said NO, no new customers will be serviced with units in roof of two story townhouses. So if you are considering Bell Bro's to service your unit, don't bother calling them, PER CALIFORNIA OSHA, BELL BROs is not permitted to accept new customers!!

James M.

11/30/2012

Bell Brothers has always been on time and professional. I never felt pressured in any way and chose to get the maintenance plan. Colton was concerned about keeping my home neat (it was raining the day when he came by). Every other representative has been equally polite. When the time comes to replace my system I will use this company and in the interim I will look to them for repairs.

Red W.

8/18/2020

First called these guys for many repairs on our first home.hot water heater,new toilet flanges,all new angle valves, rebuilt spigot with new shutoff valve..they finished in a day which was convenient since we had many jobs lined up.we signed up for there special service contract they have which saves you money on repairs and faster response time.all seems well.well by the time we were ready move in after all this work we've done.went to turn on the hot water for a shower...NO HOT WATER.i was we should be able to call and have them light the pilot after they didn't when they installed it.called set up a time for that evening so we waited and waited finally we call them back after hours and no answer.they flaked on us.so we were sort of confused.wow so they make it out the next day with a sorry.at least the technician that came out showed me around the unit to get familiar with it.went to take that shower and the shower cartridge they installed was upside down and my hot cold is very hard to adjust to that perfect temp.its way to hot or cold I have the hardest time getting it right..shouldn't have been that way the handle was upside down.the spigot out back had some sort of water pressure release thing on it to so when you turn off the hose it gets the water out...that stupid thing leaked and they through some trash off the old plumbing pipes on the ground for me to pick up.so now we needed a drain Cleared so we called and said we were on the program we paid extra for when all work first started...LOL the bell Brothers now tell us our program we paid extra for all up front wasn't valid anymore as they upgraded the program and we don't qualify for the special pricing on drain clearing.no notice nothing just the price you were quoted six months ago went up and you no longer have those Benefits of the program.great work bell Brothers your wrong the price you quoted us for a year of coverage was raised and no communication from the bell Brothers to let us know you changed the price and were outa luck basically.we had him come out anyway we had issues with washing machine backing up.tech came out said he could only get maybe 20 to 25 feet and there's some sort blockage.he said we would have to have our new floors tore up to get to the blockage.he quoted us around $10.000 to jack hammer our slab foundation and repair.we were absolutely freaked out we only just finished the house and the floors were few months old.he said to be sure what the blockage is well sent out a scope tech scope the line I was like ok let's see what the damage is.the scope crew came out said nothing about Any blockage and suggested we do some sort of pressure washing the pipes clean .we asked if that would cause more problems with our blockage he replies well......yes it could cause more blockage through the drain further in.so he then suggested we put in a $3000 clean out for the drains.which way do we go to get our washing machine to just drain.he drew up some quotes and had 3 options which told me nothing about seeing a blockage with his scope.so my third option was to do nothing..so all the bell Brothers crew out here paid the drain clearing price and still no draining..not sure but me personally made a quick choice from the snazzy commercial first time home owner this was a very bad mistake on choosing the BELL BROTHERS
Just my two cents...but if this review could save at least one other person from dealing with what I had gone through.
Still doesn't drain so who I'm going to call for a second opinion.

Lisa S.

09/06/2020 12:00:00 SA

We asked Bell Brothers out for a quote on a new AC unit. We had already had two other companies out for quotes and we were quoted by both companies a cost of 10K for a new unit. Imagine my surprise when these guys came out and quoted us 25K without even looking at the problem or our existing unit. He didn't want to waste our time if we weren't will to spend 25k. We decided to go with Huft and we couldn't be happier. Do yourself a favor and stay away from Bell Brothers. Thankfully we did.

Gerg S.

7/25/2017

Now I see how they finance their non-stop radio ads.

We made an appointment in the middle of July out of desperation, so sure, I am expecting to pay top dollar, and I certainly did, and more.

With our a/c blowing hot air, the caring professionals at Bell Brothers took 4 days to provide an appointment. When they did, my a/c required 3lb of 410a, pretty straight forward. To my shock and dismay, 3 lb of the stuff came out to $354! That's $118/lb.

According to Angie's list: In bulk (25 or 100 lb canisters) currently runs from about $3-10/lb on the low end to as much as $40/lb depending on where you buy it, and HVAC contractors charge customers typically from $25-70/lb. Even though it is less than half the price in bulb as Freon (R22), its price has been rapidly increasing as contractors realize they can charge what the market will bear.

Basically, we were stuck with $354 + $80 diagnostic ($434 total) for what, at most, cost $120 in materials. Trucks, labor, profit...I get it. I'm a free marketeer guy myself. A reasonable profit is acceptable. But this? As mentioned, I was desperate, and so ponied up the cash.

I learned two lessons. (1) Shop around for the best price and (2) get your son and/or daughter interested in a career in the HVAC arts, untold riches will surely follow.

Amanda K.

11/25/2015

I would give negative stars if I could. This company was recommended to me when I had a leaky kitchen faucet in my rental. Spent $500 to replace it. Fast forward 2 months later and it's leaking already. My tenants alert me to the problem. I take time out of my day, while on vacation with my family, to call to make an appointment. At first they didn't even want to help me because I hadn't signed their new rental/tenant policy. I explained that I was on vacation and didn't have access to print a document. They allowed me to verbally authorize my tenants to make appointments. My tenant called, and they refused to help him. I had to call again to explain the situation. The plumber finally came out and explained that he needed to order a new part for the faucet. Hmmm. Ok, order a part for a brand new faucet that is already leaking? Not happy, but fine, it needs to be fixed. A week and a half later, we still have heard nothing. Mind you, this is a kitchen faucet. Are my tenants supposed to wash their dishes in the bathroom and not use the kitchen sink while they're waiting for a part?? I call and what do you know, the part is ready and sitting in the warehouse. Meanwhile, damage has been done to under the sink. They finally send the plumber back out. He replaces the part and says that my tenants must have waited too long to call and that they're not responsible for the damage. Unbelievable! I call the company several times and no one called me back. My tenants called several times and no one called back. I finally get a call saying they can't talk to my tenants because I haven't signed the tenant policy paperwork. This again?? I fax it back from my work letterhead. Apparently this got their attention because an extremely rude woman called me and argued that they're not responsible for all the damage but that they will contact my tenants to arrange to send their carpenter out to fix whatever they deem was caused by the leak. It is now the end of November, the day before Thanksgiving and my tenant has just contacted me today to tell me the faucet is leaking again and that they never contacted him to come fix the damage. I am about to make another call, and I'm expecting the same poor, unprofessional, rude service that I have been experiencing for months now. Cannot wait to be done with this company and to never have to use them again. I should call a more professional, reliable company but this is their damage and crappy faucet and they should be responsible. Ridiculous. For the record, I am again immediately calling upon learning of the leak. Guess they won't be responsible for this damage either.

Ken R.

01/03/2018 12:00:00 SA

$80.00 for an estimate! You have got to be kidding. These guys are a joke. I called for an estimate to look at my AC unit and they wanted $79.00 for the estimate. I asked if it would be applied to the job if I hired them and they said no, it is separate. I have never had a contractor charge for an estimate. I guess if you have a lot of money to burn call these guys.

Doug J.

6/13/2023

We are paying members of their monthly program, paying 19.99/mo. For that we get an annual check up of our A/c system, our heating system and our plumbing. Generally speaking, we feel they do a good job. They wash the filters, clean the blowers and check all they other key elements of the systems. Once in a while they will try to upsell me on various items.

Linda B.

7/31/2023

A through Air Conditioner tune up was performed by the technician A. Zalva. Mr. Zalva explained what service he performed and the state of my air conditioner in plain language.

Katie L.

01/05/2021 12:00:00 SA

I can't even express how happy I am with the service and value I received from Bell Brothers. My technician was Lawrence Appleby. Super nice, respectful, COVID sensitive. He and his trainee quickly assessed and dealt with out issue and were on their way, all for HUNDREDS less than I was quoted from other companies, and came the same day I called. DEFINITELY recommend!!

Sheri G.

3/31/2022

We had a scary incident where someone threw a rock and broke our master bedroom window. Thankfully they only shattered the outer pane, leaving the inside pane intact and not affected the slider pane. After looking at Home Depot and Lowes, I saw a couple of problems with our situation. One, windows are expensive. Two, neither carried our window size in store or online. I was prepared to spend thousands of dollars to buy a specially sized window, having to wait for permits and spending a fortune on labor. I thought we might be able to save a little money if we bought the window ourselves without a markup, but that was not a possibility. So I turned to Yelp.

Knowing pretty much nothing about windows, I typed up my measurements and asked for quotes through Yelp. Some companies gave me an automated sorry can't help. However, Bell Brothers handled the situation with a lot of integrity and customer service. They actually called me to say that if we replaced the entire window, the costs would be around $1100 versus just replacing the single pane. Until I spoke with their tech, I had no idea I had been asking for the wrong service. I didn't need a new window, I just needed to replace the pane. He told me what type of businesses provide that specialty service and recommended another business to me. I found that business on Yelp and verified that they were highly reviewed and responded to my request for quote the same day. I paid just over $200 instead of over $1000 because the Bell Brother's technician took time out of his day to help me.

Barry D.

02/05/2015 12:00:00 SA

Last year we had the Bell Brother's at our house for a gas line repair. The line was underground and asphalt had to be removed. We were impressed with the professional service they provided, the workmanship, and that the gas line area was more aesthetically pleasing after they departed.

This year it was the heater and AC. Both were approximately 20 years old and at the end of their life cycle. Michael S. came out to our house and thoroughly evaluated the system, inspected and measured the house, and then provided a very competitive estimate. (Another estimate was used for comparison.) The offer was accepted and Bell Brothers had an opening for a next day installation. They arrived promptly the next morning an were done by late afternoon, completely removing the old Rheem and installing a new Bryant HVAC. Every time a service man entered the house, they placed a protective shoe covers on their boots. They checked vents for leaks, adding sealant when necessary, and even added a bedroom smoke detector to bring the house up to code. The main service tech was Jesse C, and once more were we impressed by Bell Brother's professionalism.

Mike S.

7/21/2009

I just moved these guys up to two stars based on customer service. Though I am not a customer, I Yelped about the CONSTANT FLOW OF JUNKMAIL that hits my mailbox from this company, event though I have never done business with them.

To his credit, the owner contacted me on Yelp and offered to remove me from their mailing list.

Good job! Thanks for making the effort.

Barbara E.

5/28/2019

Which watching television, a ad came out advertising a 30 POINT Check and $87.00 Special for Heating and Air Conditioning Check. Called to inquire about it and make a appointment to have my Heating and Air Condition check. The price sound it good. Kevin the Service came out to do the service. He cleaned the metal air filter, and went to my attic to check on the compressor. While he was up the attic, I hear banging and Kevin talking on his cellphone. After all that banging, he came down from the attic and said that I need a part for the compressor and it will cost
$149.00 to have it replace. Secondly, he went out to the A/C Unit and it need some Refrigerant, which is $274.00 per pound Kevin put in 2 POUNDS of Refrigerant. By the time all this was done, I had a bill for $798.95. I was told that I needed a New Compressor and A New A/C Unit. It would be breaking down maybe in 2 weeks or more. I felt so taken Advantage of. Why didn't Kevin just tell me that I just need a NEW COMPRESSOR AND A NEW A/C UNIT INSTEAD OF JUST CHARGING ME $798.95. Plus I was told that if I Joined Bell Advantage Club with a blank check, $14.95 will be coming out each month and if I needed service $49.00 to check the A/C will be taken out not including what will be charge for parts and whatever else is needed. Kevin made his sells pitch that I have until December to take advantage of new Compressor and A/C Unit for the price of $16,000.00. Way to Sale a customer and rip them off at the same time.

Tiffany M.

7/28/2023

Bell Bros is an amazing company they do great work they've got awesome workers I'd like to point out that Brian Garelick is an kick ass worker who would take his time to get the job done and make sales too people Please hire this person back their great at their job.

Bettina M.

9/28/2013

Thank you Bell Bros. for sending out Greg F. to our home for an Air Conditioner tune up. Greg I felt was quite honest and wasn't pushy to add things we did not need!
Our Air conditioner is working great after his visit!
By the way, I so appreciated the booties coming in and out of our home!
Will definitely be a returning client!
Thank you Greg F! :)

Tracey G.

05/09/2018 12:00:00 SA

We have had a great experience with Bell Bros Plumbing, Heating & Air so far but Rich Munoz tops the cake!!! Rich came to do our HVAC maintenance check and we cannot express how much we appreciate the time and care he took during the visit. He spent well over 4.5 hrs working on our systems and even crawled under our house to check the air ducts. He also answered the many questions we had and was incredibly knowledgeable and informative. He also insisted that he would not leave until the system was at 100% and most importantly until we were happy and satisfied. The system in whole sounds quieter than it ever has. We will be scheduling our future maintenance visits with Rich for sure!

Don And Jo N.

12/23/2020

I have used Bell Bros. in the past for drain clearing because the are good at it and only charge 87.00. Our service man Scott was fantastic. He explained everything before he started and completed the job really fast and even showed us the glob of hair he got out of the pipe. He snaked in about 10 feet to unclog the bathroom drain. He was very nice, friendly and a big asset to the Bell Team of PROS. Remember Bell for your drain problems, they get the pipes cleared and flowing. They also wear Booties and masks for a clean safe environment. Thanks again for a job WELL DONE.

Tracy G.

02/04/2022 12:00:00 SA

Celestina assisted my boyfriend Marc today and the phone. She was INCREDIBLE! She was upbeat, knowledgeable and SO helpful. She explained everything very clearly and answered all my questions. She turned his day around and we're so grateful. Thank you Celestina!

Laurel H.

03/08/2016 12:00:00 SA

I joined the regular maintenance program and Keith Worley came out to inspect my heating system today. Keith was very professional and courteous. He explained all his findings and made reasonable recommendations. Thank you for your wonderful service.

Michelle B.

2/23/2018

We are so pleased with Beau M. From Bell Brothers who answered our call for help when our furnace would not go on during this last cold snap. They originally were supposed to come in the afternoon but they called to say they could send Beau to fix our problem and give us some much needed heat! He was very conscientious, and was able to fix our problem very quickly. He was very knowledgeable, and on time and so polite and friendly! Thank you so much Beau M.!

Ashley K.

1/29/2017

This review is simply about trying to call Bell Brothers. Make sure you have at least 30 minutes to hold if you are trying to call them. This happened to me two days in a row. Absolutely ridiculous. Who is managing the phones? Bad for business.

sue g.

07/10/2009 12:00:00 SA

I had Bell Brothers put in an HVAC years ago and am very happy with it...HOWEVER, recently I called to ask a minor question and to see if someone could come out and look at the unit to see if it could be modified physically (we would pay for the modification). I tried to make it clear to the woman answering the phone that nothing was wrong with the unit and that I would like to speak with the person who could come out so I could better explain the modification. She wouldn't let me talk to anybody but her, even when i asked to talk to the owners she said they're never here. Later she left a message that a technician could come out to see what's wrong with it ( again, nothing's wrong with it!) and it would be 79.95! I paid 3,500 for this unit and they won't even let me talk to someone! I've recently noticed commercials for them on TV...gone the way of Bonney Plumbing, i guess, crappy overpriced service which pays for their ads...BIG tip off: If you can't speak to the owners and they are never there..run away.

Lina B.

12/08/2017 12:00:00 SA

I have to take a moment and say that Ian Chandler was a very professional, considerate and knowledgeable young man. I requested someone from Bell Brothers to come out and give us a quote for some new ductwork that needs to be done in our home.

Currently when I turn on the AC or Heater, much of the warm or cool air goes under the house due to leaks in the old ducts and the house doesn't heat/cool evenly. We need that air in the house, not under it! No one likes to waste money like that!

Ian came to our door the next business day, on time, in uniform with binder in hand. He was clean cut, and even had shoe coverings on to keep our floors clean.
I'm usually skeptical of strangers in my home but Ian was just so nice, completely professional and I felt very comfortable having him here. He took the time to look at everything he needed to see, take pictures and calculate everything accordingly. He presented to us very thoroughly what we needed to have done and why. He showed us the pictures of the faulty ducts that he took from under our house which was kind of cool since we don't really go down there. He educated us a little on how the system works, the current flaws and the best plan to renew our failing ductwork. He explained the pricing (which seemed reasonable and fair) and payment options to us very well. If all of Bell Brothers representatives come even close to Ian's impressive knowledge, work ethic and mannerisms then this company is the place to go to!! Thank you, Ian & Bell Brothers affiliates for hiring real professionals like Ian Chandler

Kate S.

3/29/2016

Just had a maintenance visit from Jose Guerrero. What a nice and professional technician! He explained everything he was doing, gave us recommendations for future upgrades but didn't pressure sell them to us, and was just professional to the maximum degree! I was so impressed with him and his great customer service/communication skills. Hope he comes back for our next check-up appointment.

Zoey P.

8/29/2019

Wonderful company! Scott Weiss was great. He was very friendly, and polite.
He was very thorough, and unplugged my toilet quickly.
Will certainly use the be company again if needed.

helen r.

07/11/2013 12:00:00 SA

Because Bell Brothers litters my mailbox with ads and I hear how great they are according to Armstrong and Getty, I called them on the 4th of July when my air conditioner was not working (with a house full of kids) was willing to pay the holiday show up fee and they told me they would book the appointment no problem.

The appointment offered after giving them all my information however, would be no sooner than 12 days! I was so mad and asked to be removed from their mailing list. The person on the phone gladly took my addressed and promised to do this without seeming the least bit offish, as if this were normal stuff.

CLARK & RUSH was out, no problem, gave a window of 1-9 pm and the WONDERFUL TECH ERIC was there at 8 pm, obviously working as hard as anyone should, but with out complaint, and fixed my air conditioner offering tons of good advice for care an inevitable new unit. I am still comfortable and plan on replacing my unit this winter.

Thank you no official email office Bell Bros. face saving response person. I am not interested in your after the fact explanation nor do I want to hear you relate that you too have a house full of kids, etc. etc. on and on.

CLARK & RUSH rocks!

Armstrong & Getty must have free air conditioning units (they so much as admitted on today's show that this is how many radio personalities are compensated).

Kathleen T.

08/08/2013 12:00:00 SA

I wish I could give these guys more stars! We had three companies come out to look at our air conditioning. All three said it could not be repaired and wanted sell us units costing between $10,000-$12,000.00. Today, we decided to try Bell bros. Jay Bell came out. He was on time, polite, professional and best of all, he said our unit could be repaired. He had me call for a service appt. And they sent out a technician 3 hours later. Guess what? The cost was under $400.00 and it is working great. You guys have a customer for life. Thank you jay and Jeff.

Lynn G.

6/13/2019

Glynn was great! He gave us great information, was very transparent with the info, and took his time with us. He answered all our questions and worked diligently to keep us within our budget. Thank you Glynn!

Tom S.

9/15/2021

I purchased a water softener over 3 months ago, and I still do not have a working water softener. Between the lies told to me, and the total disconnect between their installers, office staff, and warranty department this company has mounted frustration. Now my sales rep will not return phone calls. The company even adjusted the water pressure to my house so low, it could not even fill the toilets. When customer service was notified we were advised we would have to wait until the following day for them to fix it. Lucky for us the the service rep left his number, and came back to fix it that evening, and apologized. This company has some of the worst customer service I have experienced. We were even advised by our install rep not to talk to customer service, but call him, as customer service often makes things worse. I would not recommend this company, which is unfortunate. I purchased a new HVAC through them, and did pretty well, but the customer service and plumbing department has dropped the ball.

James And Bev G.

3/16/2012

Re-post from 2010 ... apparently my original was removed. Hmmmm.

Incredible service in an age where its rare!

Called Bell Bros because my a/c was acting up. I know nothing about this kind of thing so I was completely at their mercy. The tech arrived at my building (a mid-rise in downtown) and immediately explained the difference between a residential unit (not mine) and a commercial system (mine). He then went on to tell me that he did not have the know-how to handle this type of unit and that I'd have to contact a different company.

He did check my thermostat and the wires leading in to it (they were loose) and tested the unit. It seemed to work OK but he still recommended that we seek another opinion. He then told me he was not going to charge me for the service call! All-in-all it was a great interaction. Won't hesitate to recommend them to someone with a residential unit.

Teri P.

8/13/2023

Air conditioning yearly check up. Jonathan was fantastic and explained everything in detail. After he left, I looked at the info and there I found more info with pictures. I enjoy the professionalism and explanations of Bell Bros technitoons!

Phil W.

7/19/2021

AC went out over the weekend and Bell Brothers had someone out the next day - can't complain about that. The tech that came out was super knowledgeable and thorough - still, can't complain. Fortunately issue was only that the capacitor went out - awesome. Tech charged me for the diagnostic, agreed upon cost initially. Then, he quoted me the replacement cost of the capacitor; $375 - WTF. Part cost $10, replacement time is less than 5 minutes. Price is set by their office, not the tech (tech was almost apologetic quoting me the cost - again, tech was great).

I highly recommend utilizing another company went it comes time to actually install new equipment. Bell Brothers response time, dispatch, was great and the techs professionalism and knowledge was above the average. However, I cannot recommend them and feel that I need to let all know that considering that their pricing is completely absurd you should stay away - don't get screwed.

Armstrong and Getty needs to stop their endorsement of this company ASAP.

Denis L.

7/20/2023

Our plumbing maintenance tech, Riko, was right on time. He was very polite, friendly and knowledgeable. Performed inspections and made one recommendation for minor repair.

Tim R.

5/20/2022

They wanted to charge a fee just for an estimate. There are a lot of reputable plumbers that give you the quote for free. I went with someone else. Too bad, because Bell Brother installed my AC system and did a fantastic job.

Edit:
Upgraded to three stars because I really do like the company and they are very professional. Just disappointed that they wanted to charge a fee for a quote.

Bill M.

11/21/2012

First of all, I have never done business with Bell Bros, and I never will. Any company that uses video and audio roll-over ads has no consideration for their target customers. If you are at work, or at home when others are sleeping, to have a loud audio ad suddently start playing shows a total lack of regard for me the consumer. This seems to indicate a self-centered company, not a customer-focused one.

Sarah B.

04/11/2012 12:00:00 SA

Alright, Ill break it down for you quickly.

My heater wasnt working and I couldnt figure out why. I called around and everyone wanted to charge me $100 to walk in the door. Bell Brothers on the other hand charged me around $60-70 (cant remember). Trevor (the technician) found the issue, fixed it, and explained in detail what happened. When I asked him how much it was going to cost, he pointed to a booklet full of pricing and information and explained that they had a typo. The part needed to fix the issue WASN'T $500, but rather $150 charge. It was a misprint. I was shocked he was so honest. Not to mention, he went above and beyond. Cleaned my filter for me, my grill, and did even more! I have to admit, I have never been in my attic before. I have lived here for four years and always wanted to know what it looked like up there (I know, shame on me... I get nervous on ladders and in small spaces). So, Trevor took pictures, in detail, of what it looked like and explained everything to me.

Most of my friends and family use Bell Brothers. I will defiantly use them again. The pricing is dead on, their customer service was amazing, and I have since asked that Trevor return to my home for any future visits. When in doubt, as for Trevor. Great guy.

Danita O.

07/08/2023 12:00:00 SA

I had to have a new faucet and garbage disposal put in. The technician was very friendly kind took his time. Explained everything in our order. Everything was ordered in one day. The quality of the Fossett was great. Garbage disposer much quieter now. Our technician Brody Petrucciani fabulous guy very friendly kind person. Even offered to help bring my groceries in when I went grocery shopping. Took a few moments to talk basketball with my husband. Got the job done cleaned up afterwards all in a timely fashion. I will use Bell Brothers for my heating and plumbing and air-conditioning services.

Abullah H.

10/14/2021

These guys used to provide top notch service at fair price but as grew seem to have forgotten some of the values and use their reputation to see increase prices and reduce quality. My landlord had these guys maintain his for over decade then was told system was bad had to be replaced without any sign or indication on previous service checkups. Feel bad for the landlord as this company took fees and then refused to give any discount on new system which wanted over $12,000 for? Lesson learned the hard way best to avoid paying unneeded fees and take care to keep filters and units clean.

Dawn W.

7/25/2023

It's a luxury service. They are friendly, the appointments are scheduled well, they show up on time and dressed for coming in your house. I'm always pleased with the quality of service provided. Plus the techs are friendly!

Dennis F.

5/28/2019

My terrible experience with Bell Brothers. I, foolishly, signed up for their $15/month annual inspection service. During the plumbing inspection, the flush valve on my water heater began to leak. The Inspector called for a senior technician to come out. This person was nothing but a saleperson as he did not even attempt to fix the leak they caused, just offered me quotes for a new hot water heater. He did not even offer me a discount because THEY caused the problem. The quote was $800 to $1300 more than any of the other 5-6 quotes I received, some with better grade water heaters. I will NEVER make this mistake again. Think Bell Brothers? I think NOT!

Wayne H.

08/07/2021 12:00:00 SA

I shut down the AC due to fan noise. The technician had just been here 3 days ago for regular maintenance. When I called the next available time they have is in 3 more days! Unacceptable!! I pay a monthly fee for service, the problem was missed or caused by their guy & it's 99 degrees outside. Call us at anytime if you have any concerns. Your happiness is our priority. is on all emails from this company. I'm not happy & I have concerns.

Rocky B.

07/10/2012 12:00:00 SA

Had Bell Brothers out 3 yrs ago for service work on my AC unit I have central heat and air unit 3 Ton system. I had the same experience I tech came to my home very clean as if I was his first call of the day and not dirty yet but it was 3pm. I got the same story my heating system was going to fail at any minute and release carbon monoxide poisn in my home I was told I had cracks in my heat exchangers same as everyone else and my entire system had to be changed. I called for AC service and was told I need to buy a whole system but with rebates at the time he could get me a sytem for 10K to 13K. I told him I was not going to change my system yes it was 20 yrs old but was working great I just needed AC work. He then went to by AC unit and said it looks to be low on Freon and by law can only ad 1 pound to my system just enough to get it to turn on and run Service call cost me $380.00.
The next year I had another company come out and yes my system was old and should be replaced and would be more effeciante as my master suite has never gotten cool in summer and never warm in winter. He added freon to my unit also and checked everything out found heater was still safe but my AC compressor was knocking hard and probably die soon this service call with 2 pounds of freon was $130.00 big difference in price.
My ac compressor quit 6 weeks later and I waited until April 2013 to change the whole system I stepped up to 4 ton unit and had a special fan installed to have enough air flow to cool my master suite with the vauleted ceilling is finally cool. I run this system at 75* and my Electric bill only increased by $85 my old system ran at 78* and my bill increase everymonth was $200 to $250 My new system that is bigger than the unit that Bell Brothers quated me 3 years ago Cost me $5500 out the door. Bell Brothers $13K for a smaller system is a joke BUYERS BEWARE!!

Steve P.

2/21/2015

Ref: Bell Brothers Heating/AC. Contacted company, explained in detail a single valve shower control value (Kohler), leaking via the shower head. Employee arrives timely, not experienced, arrived with no parts for Kohler, a simple fix, did not fix the problem. $80.00 cost to inspect. Before departure, he stated service could be provided in about a week for $295.00 or a bit cheaper if I agreed to sign up for the Bell Brothers monthly fee. The shower control valve takes two screws to remove/replace. Con game??? Shame, shame, shame. In addition, the shower is leaking more than it was before. I now have to call a real plumber to come in.

Urcle S.

11/26/2019

My furnace died on Sunday, and I called Bell Brothers for an appointment on Monday. The call center staff were very helpful and made an appointment which was convenient for me. Monday I got a text letting me know the technician would be at my house in about 20 minutes. Ryan, the technician, showed up right on time. He was super friendly, Competent, and a pleasure to deal with. I watched him inspect my furnace. He explained me what he was doing and what was wrong. After he diagnosed the problem he discussed my cost options and directed me to the most economical one. He had to order a circuitboard. The part came in Tuesday and he came to my house and installed it. The furnace works great now.

I'm super satisfied with their service. I plan to use them in the future for my heating and air-conditioning repairs. I would highly recommend them to anyone needing HVAC work.

Kenneth C.

07/02/2020 12:00:00 SA

This review is not for services but addresses a Bell Brothers offer. I received a brochure in the mail (7/1/20) that Bell Brothers would perform an AC Tune up and guarantee your AC will not break down this summer and you will save $87 on your electric bill for 6 months after the tune up. The issue is that they could not schedule this tune up until August 27, 2020 which is at the end of summer. Of course I will save $87 of my electric bill because I will stop using my AC and it won't break down if it is not being used. Not saying it is not worth it but I would of think they would schedule me no later than 2 weeks. My AC is 20 years old and was hoping to consider Bell Brothers when I need to replace it but not sure after this and what appears to be a shady offer.

James C.

7/13/2020

Get ready for the upsell. Had them come out as our AC was blowing air, but wasnt cold. When the tech came out he said it was the coil. Told us it would cost 2k for parts and labor. He said he would need to call a senior tech to give us costs or options on replacing a 6 yr old system and he would be here in an hour or 2. Low and behold he just happened to be in the area and was here in 5 minutes! The senior tech said it was a sensor as well that was out and the repairs would now cost us 5k for repairs. Few days later a friend came over and said she thinks it the conductor. She replaced the $34 dollar part, and it's working fine again. Morale of the story is try someone else who wont upsell.

Jenifer R.

6/23/2023

Bell Brothers is the best, and Brian Garelick is the best among them. I had the most complete AC check ever today, and he fixed a potential problem (at no charge) that I would never have known about. Photos to illustrate what was wrong and what he did to correct it. Five stars.

Dave G.

1/15/2023

My experiences with Bell Brothers echoes all of the other 1 Star reviews. It is best to avoid them.
Besides the reports of subpar work, which we also experienced, their business model of no surprises, as they themselves explained to me, is to build in enough extra charges to cover any additional issues not initially evident. The problem I see with this is that everyone is charged more, and some repairs might be more extensive than was first thought.
So, pay more, just in case. No thanks.
The absolute worst thing about Bell Brothers is the practice of not returning calls. This is documented in many reviews here. In the past I've found that you are almost assured a callback after posting a negative review. The squeaky wheel.

Carol S.

11/10/2014 12:00:00 SA

Eric Hillan from Bell Brothers Heating and Air, was persistant in fixing my central heating unit, just in time for the colder weather that is now upon us here in Sacramento. He had to drive a distance to get a new part which added time onto the job. But he did well in fixing my heater and I am quite happy. Thankyou Eric!

Kathie M.

6/13/2022

We had a scheduled maintenance on HVAC today and they sent out Austin A.
Austin has only been working for the company 7-8 months and I honestly believe since we have been on the maintenance program which has been at least a few years now, he has got to be the most efficient tech that they have sent out so far.
He was professional and not only explained the maintenance performed but showed before and after pictures.
What an asset to their company! Thank you Austin!

Molly A.

2/25/2022

Thank you Bell Bros & MIGUEL SALDANA! I just bought my first home a few months ago and got my first surprise late last night. After my initial panic (and trying to solve it on my own), my first thought was to call Bell Bros. The dispatcher got my info and I had Miguel show up first thing in the morning. He was quick to find the cause of the issue, find the solution and get the job done. Honestly, my panic had set back in thinking of bigger issues but was so relieved to have Miguel talk me through everything and got me informed on things I needed to know and wasn't aware of.

They have a rewards program that he told me about which sounds like a great deal and I will definitely be looking into that so I can hopefully not see anymore related issues.

Once he finished up, he made sure I knew what was done, what the Bell Bros guarantee is and to end, the price quoted was in fact the price I paid. He did not try to upsell me at any point which is a delight! Please believe, if I need any plumbing/heating/air services, I am sticking with Bell Bros and asking for Miguel if possible. THANK YOU!!

Dexter M.

11/16/2019

Martin and Tony visited our house and did a drain cleaning for $87 and cleared the blockage in under 30 minutes. The technicians were kind, didn't pressure us with upsell gimmicks, but were honest about what options were available. Fair on the price, timely booking and arrival, and friendly staff. Would recommend to a friend.

Ruth G.

05/01/2019 12:00:00 SA

On August 30th our service tech come out to inspect the HVAC system.
Noise was coming from one of our units and water was on the ground, the other unit was quiet and had no problems. Service tech suggested we look into replacing unit because it was over tens years old and scheduled an appointment for that evening with Michael Scott. Michael Scott suggested we buy a one-unit split system. He guaranteed that the new system is so quiet you have to walk up to see if it's running. System was installed first week of September as was the ducting
Well that turned out NOT to be the truth. The new system screeches!! They said they would see what they could do but everyone at Bell Brothers says that's the noise it should make. Well the one I replaced was quieter than the new one and I had two smaller units and only one with noise. I spent $30,000. for this junk! I asked for a different brand,
the one they installed is TRANE. Trane rep is a B.S too.
Still waiting for promised TOTAL SATISFACTION.
Wish I check Yelp first!

Marisa N.

11/13/2012

My Heater stopped working just in time for 40 degree evenings. I called Bell Brothers and was given an apt for the next day. The timeframe 10-12 was given but the tech came an hour early (Which was a pleasent surprise) Eric R. was informative, helpful, friendly and empathetic. He was very clean and tidy. I would definitly recommend Bell Bro's, as everyone I spoke to and dealt with were friendly and professional. The pricing might be a tad bit high, but there were two loyality program tiers you could opt in to.

Jim D.

05/11/2020 12:00:00 SA

Tried to get a estimate on work i needed to have done and they wouldn't even come out with out a 78 dollar fee. To many other company's who are happy to come out for free to bid the job.

Tony A.

04/08/2022 12:00:00 SA

I called them for an AC tune up. Two people came to my house. One was the Tech who was very nice, and the other person which I have no idea who he was, was not very impressive at all, and did not follow through with sending me the information that I requested.
I didn't get a tune up! What I got was an inspection of my system, with a ridiculous quote of how much it would cost me to repair. Not the Tech, the other guy seemed like he was trying to get the most money out of me that he could get. At one point he even suggested that my complete system should be replaced! I could go on, but I won't.
Please do not use them. They are out to get your hard earned $$$
PS. I used another company and paid several thousand $$$ less for the repair that was actually needed.

Tammy R.

11/06/2021 12:00:00 SA

I called Bell Brothers to snake my drain and they had a tech out the next day. They called me in advance to tell me he was 30 minutes out and he showed up early. After discussing the slow drain and my toilet not flushing, Miguel took a look and after adjusting the toilet, it works. It wasn't the drain, it is just old. I appreciate his honesty and friendliness. Thank you Miguel!!

Toni K.

06/07/2019 12:00:00 SA

As always Bell Brothers comes through. Our air conditioner stopped running on the hottest day in Sacramento this summer. We called Bell Brothers, the staff was more than understanding of our situation and scheduled us for next day service. We received a call back no more than 20 minutes later and was told a service person would be at our house in about a half an hour. Fidel showed up, explained what had happened with our air conditioner, explained all the options available to us and got to work and repaired the air conditioner. Fidel was extremely professional, pleasant and knowledgeable. If we have issues in the future....Fidel will be our go to guy.

Toni K.

John R.

12/30/2011

My heater fan started running constantly. I called for service and a sales person came out to look at the problem. I say sales person because after a cursory inspection I was told the heater was broken, dangerous, and the world would end if the unit was not replace yesterday. After some thought, and after looking at the broken, burned heat exchanger, I opted to purchase a new heater. As luck would have it, bell brothers just happened to have an install opening the next day Oh joy. I could not believe my luck. The funny thing is, I was intending to replace my heater soon anyway because of its age. The sales person did not tell me the extent of the package I bought, and I did not ask (my Bad). If he had that would have actually enhanced the purchase from my stand point.
While the sales was unscrupulous, the install was expertly done. The new heater works quite well and I am happy with the results.
The real question is, who will service the unit. Not the Bell bros. That's for sure.

Liz H.

2/15/2011

Saw Bell Brothers ad for the $87 tune up and gave them a call. Our furnace was working fine, but we just moved to the area and we weren't sure the last it had been cleaned out, etc - so we thought we'd be responsible and get it done.

Kevin from Bell came out the next afternoon. Was a nice guy, took out the blower to the furnace and started poking around. He got out a long camera and then dropped a bombshell on us - said we had cracks in our heat exchanger. He said that continuing to run it could leak carbon monoxide into the house and kill our family. It could also shoot flames out the furnace and burn down the house. Said the part to fix it would be $2500, but since are furnace is no spring chicken, we probably should just replace the whole thing - the cheapest would be around $3500 for 80% efficiency. I was in shock. I've been running this thing for months! Our carbon monoxide meter has never gone off! We asked him to go around the house to check for carbon monoxide, and he said he didn't even need to bother, it would be in the millions.

Told us they had emergency people on call and could be there the next day first thing in the morning. He waited for our reply, but I can't imagine making a huge decision like that on the fly! This wouldn't be the first furnace we've replaced in our lives, and I know how much I spent last time, and it was no where near $3500. Need to call around, get bids, etc. He vacuumed out the blower, put the furnace back together, and left. Didn't complete the tune up, not even the things that he wouldn't need the furnace on to do, if it was unsafe to run. Told us by law he couldn't turn the gas back on to the furnace since it was so dangerous, and he left.

After Kevin left I made a few calls to family members that live out of town but that are in the HVAC business. They all agreed that $3500 was more than double what they would charge for 80% efficiency and a house my size, and pressed about how well I knew this company Bell Brothers. It was then that I did some online research, and came to yelp. I wished I would have done that in the first place - would have saved some stress. Found a review and imagine my shock, the same exact thing happened to someone else not two months prior. Looks like I needed a second opinion.

Called another HVAC company the next day. They came out that afternoon and guess what? NO CRACKS. Our furnace is just fine, old yes, but NOT UNSAFE. He also checked all around the house for carbon monoxide, and found nothing. He showed me what the flames would do if there was a crack, and they weren't doing that. He inspected the heat exchanger for any signs of a crack and found nothing, except it was running perfectly as it should.

I almost WANTED my second opinion to find a crack and tell me the heat exchanger or the whole unit needed to be replaced because it is simply APPAULING that Bell Brothers came to our house, looked right in our eyes, and LIED about our furnace being deadly, JUST TO MAKE A SALE. And a big sale at that, nearly double what others would charge. Awful awful awful business morals and ethics. I'm appalled. I've never felt more like a sucker, and more sick to my stomach.

The only saving grace for me was that they were pleasant about returning my money when I called the next day. As they should be though, they didn't complete the work they were hired to do in the first place. Business ethics aside of course.

Would not recommend!

Tyese E.

02/02/2021 12:00:00 SA

We called yesterday and service was scheduled today. Jose arrived right on time. He was very friendly, knowledgeable and did a great job servicing our HVAC. He took the time to explain what he had done. Very professional service. We will definitely use Bell Brothers again. Ask for Jose if you are in the Sacramento area.

Bridget F.

02/10/2022 12:00:00 SA

Scott Weiss came out within 15 minutes of me calling Bell Brothers for a clogged drain. He was clean (left no trace behind), friendly, organized, smart, explained everything very clearly, and really went above and beyond. He even went under my house, checked for leaks and took a video. He went through the video and explained everything to me. I was beyond impressed!!! He also saved me money by helping me sign up for their service membership because I have a few more repairs coming up. I was actually in a great mood and very satisfied when he left which you wouldn't think would happen when you're dealing with a clogged drain and spending money on repairs. Bell Brothers has a star employee and are lucky to have him on their team!

Connie S.

09/11/2021 12:00:00 SA

We had a complete sewer line replacement in our front yard recently. The team from Bell Brothers assigned to our project was great! Efficient, on time, communicative, and tidy - really appreciate their hard work. Not only did they know what they were doing, but they were all friendly and customer service-oriented. Have called them before and will do so again!

Charles W.

9/22/2019

Came out when they did he would and got the job done. He was very thorough and made sure that the pipe was unplugged and that the water from the sink flowed. Thanks again

Linda B.

7/18/2023

Exceeded expectations on 2 properties we called them in for: The first had a dead AC system which 3 other companies came and gave quotes on replacing. Bell Brothers had the best quote in terms of value, and no one else could beat their guarantee/warranty package so we gave them the job a little bit skeptical, and it took them a full day with a full crew. At the end of the day they gave us a brand new AC system That works efficiently for the first time in four years, despite having different companies come through to repair it.

Then, right after that job, the 2nd property's AC stopped working and we were kind of nervous about having Bell Brothers give us a price because we thought we needed to replace the whole system as well. But lo and behold they found that it just needed a part to after which the system on that 2nd house now works perfectly. We are confident signing on to their membership maintenance package given these results.

I would highly recommend the Bell Brothers, everyone from their office team, to scheduling, to the tech crew are good at what they do, professional, yet friendly. Thank you Bell Brothers!

Sheryl A.

11/23/2019

Bell Brothers installed our new hvac unit this week, as well as blowing in a large amount of insulation into our attic. They set our appointment quickly, were on time, and were very professional. They took extra care with our newly cleaned carpets during the install and they were able to remove a cabinet for us to put in the new vent. Vent covers have to be put in next week due to backorder. Hvac took approximately 1.5 days, and the insulation team took about 3 hours total on the 3rd day. Great teams!

Joe M.

06/02/2021 12:00:00 SA

After seeing that some insulation was blocking the blower motor they still insisted I needed a new $15k ac. They saw I was using a 10 fpr filter and never even mentioned that for older units maybe I should use a lower fpr filter. I really do feel like these are the types of guys to come around late night and let out your freon. After I had them over for an estimate I started seeing them in my complex for months after immediately and swear I never saw them once before I had them over. I feel like inviting them in is like inviting in a vampire. Now they know where to find my ac unit outside, I'll never feel like my ac isn't being tampered with now. Please don't do business with these people.

Tony C.

5/29/2018

My sink was backing up/draining slowly, and I wasn't able to clear it with a hand-cranked auger, so I requested a quote from about half a dozen companies on Yelp. Bell Brothers responded with a quote that was half the price of anyone else (they said it was a sale price), and we were able to schedule someone to come out the same day.

Juan came out at noon and was able to get the clog cleaned out in less than 30 minutes. Everything is draining perfectly now.

Diane A.

12/13/2021

I had been a loyal Bell Brothers Rewards members for many years until today. The pilot light in my water heater went out and wouldn't stay lit. I called on Sunday, hoping for a Monday appointment. Their 24 service promise to Rewards members only applies to HVAC issues, not plumbing and I was given a Thursday appointment! Who wants to go without hot water for that long in the winter? Not I! I was able to get an appointment with an actual small business in Elk Grove on the same day! The repairman replaced my water heater promptly and now I am good to go. All those months of paying $20 for nothing makes me angry. My membership didn't make me any more valuable as a customer at all! Don't let them fool you... they are PARTIALLY family-owned having sold most of their business to others. Bell Brothers is too big for their britches!

Patricia H.

10/17/2020

Bell Brothers Plumbing beware! I was having some issues with 2 of my toilets and contacted Bell Brothers. Their estimate was $500.00 which seemed excessive. I just had the repairs completed by A handyman for less than $185. This included an additional nonplumbing repair job.

Xiang H.

4/28/2022

I had Juan and Mike here for AC tune up. It is my first time to schedule with Bell Bros and I was impressed by the staffs. They are every professional and friendly, asking all the history/concerns, walking through the thermostats/attic and starting right after. One went to attic to check furnace and AC up there and one checked the duct efficiency and heaters. They identified some issues and fixed after checking with me. After that was the outside unit checking and cleaning. They were very patient to address my questions and took pictures back and forth to show me the problem location. I would definitely recommend them to anyone needs help.

Brian B.

09/04/2020 12:00:00 SA

Very professional team. I recently had to have an HVAC replaced in my 20 year old home during the two weeks of heat. The install team was great, very careful with the house and were professional as we are all working from home. Install was done in a single day. Two issues; The unit was not installed correctly and leaked on my ceiling. Bell Bro's took two visits to get someone on site that understood the unit and could make the necessary corrections to the assembly. I don't blame the install crew as that is really a lack of training by the corporate team. The drywall repair was covered and fixed very quickly. Mistakes happen, it was corrected which shows great professionalism and a company you can trust. Second issue is the Thermostat. Its Honeywell Wi-Fi 9000 and it is a piece of junk. The salesman told me they were working on getting it branded with their logo. I suggest Bell Bro's does not do that. After paying $22K on an HVAC unit, having this junk as the control unit is disappointing. Just give people a choice of a Nest or Ecobee when they purchase the gold package!

Roger R.

07/12/2017 12:00:00 SA

We had our A/C and furnace unit installed by Bell Bros 10 years ago. Recently, it began leaking water from the pan area. Dispatcher Jasmine spoke with us on the phone and was friendly, concerned, and professional. She set an appointment for the next morning. Bradley M. and Jake S. came out and were professional, friendly, and patient. Bradley took the time to explain how everything worked. He was both knowledgeable and meticulous. He took the time to inspect the unit and found a part that was not registering as it should. He replaced the part and fixed the leak and the best part is the unit is still warranted after 10 years! Bradley and Jake are valuable employees to Bell Bros and I hope the company commends them for a job well done. No wonder Bell Bros has such a great reputation when they take care of customers like they did with my family. Believe me when I say when it comes time to upgrade our system we will be calling Bell Bros again. Thanks to Bradley and Jake for everything.

William S.

06/01/2023 12:00:00 SA

Today Bell Brothers technicians Jade and Matt came to my house for routine semi-annual A/C inspection and maintenance. Both techs were very polite and affable. They did their respective jobs quietly and efficiently, wore protective shoe covers, cleaned up the work areas and replaced my garden hose in its container. After finishing, they both took time to discuss with me possible issues that needed to be addressed. They were not pushy in recommending follow-up services, which I appreciated. All in all it this service was a very stress-free experience for me.

Destiny J.

7/31/2015

Bell Brothers would not service my air conditioner because I was selling the house and they were rude about explaining this policy to me!!!!!!!!!!! I'm sorry that I could not wrap my head around why just because I was selling the house they didn't want to service my AC.

Wayne W.

5/24/2021

I'm updating my review based on Bell Bros. reaching out to me and refunding my $87. I would give a higher rating but I had to deal with a flooded bathroom after their drain clearing failed to resolve the problem. Please be aware that if you take advantage of their $87 drain clearing special there is no warranty. Their contract states that there is a 30 day warranty on drain clearing but when I called I was told that the warranty didn't apply to their $87 drain clearing special. Other reputable drain clearing companies will give you a warranty. A warranty gives you the assurance that they are competent and willing to stand behind their work so that may be a better choice for your situation.

Nancy H.

08/08/2023 12:00:00 SA

Keith was very thorough and explained what I needed to do to protect my major investments.

Amy G.

7/18/2021

PLEASE get at least one other quote if Bell Brothers tells you that your HVAC system needs repair or replacing. We had a Bell Brothers technician tell us that we needed to replace our system (for about $11K to $19K) or, at a minimum, spend at least $4K for repairs. We had two other companies come in who didn't want to say that Bell Brothers was ripping us off, but did tell us that we didn't need the repairs and our system was running just fine. Thank you to the two honest techs, one from Rey's Air Solution and one from Jaguar Heating & Air; these guys saved us from a Bell Brothers scheme to take us for $4K-$19K. We had been on Bell Brother's maintenance plan; needless to say, we cancelled that and will never call them again.

Erika F.

6/26/2020

My AC went out on Saturday. Called 5 companies, Bell Brothers were the only ones that could come out the next day. Called Monday and I have a brand new HVAC system and new dual zone ducts installed by Thursday. Their financing was better than I could get through my credit union. They gave me different options and assessed my unique house and needs. They were here at 7am both mornings for install. All of their technicians were wonderful. I have absolutely zero complaints. Extremely professional.

J G.

10/03/2019 12:00:00 SA

DJ came out to assess my heating problem and was very friendly, knowledgeable, and honest. He quickly detected my acute problem (electrical wiring detached) and fixed it. I have a 26-year-old system so it is definitely showing some major signs of wear and tear. He took pictures of the areas I should keep my eye on and explained to me my options without pushing anything on me. This was a great experience and I highly recommend Bell Bros.

Mike A.

12/23/2022

Eight months ago my parents contacted HVAC specialist Bell Bros. fix heater service These guys full of shit they trying over charging broken heater for $800. However Bell Brothers technician suggested replacing the entire units and ducts becuase heater not working. When I asked which parts was not working he couldn't gave me straight fucking answers. He gave my parents outragous price qoutes for $35,000. WTF...I notice he's trying taking advantages elderly people. I take look my parents HVAC system I notice the capacitor for heater was defective and duct inside ceiling have few holes each ducts. I asked him questions about holes it looks like cut by sharp object with knife. He just ignores my questions not giving us explanations. So I told him I going call police for vandalism damaging my parent property. He just walk out drove van...
I contacted Bell Brothers customer service they did not apologize situation. I told my parents not call Bell Bro. for services. They been scamming seniors and helpless customers couldn't understand HVAC system. Technician are very professional liars and con artists trying extra bucks in deep pocket.

Dan W.

11/25/2022

Tech did not show up on time. CAR said they don't guarantee appointment times. It could be anytime that day. He also said that the tech that was suppose to come had problems with their truck.

Not my problem!

They brag about how good they are... they are not good at all!

Elena M.

12/04/2017 12:00:00 SA

Lesson learned - just because you heard a commercial on NPR doesn't mean it's a good business. Anyone can buy commercials on NPR.

Long story - I called Bell Brothers for a minor job, installing a smart thermostat because the support person for the thermostat company could not troubleshoot it over the phone. So I called Bell without looking into their reviews. A man came out, took a look and said that installing this thermostat would need re-wiring for the tune of $120 which is more than the thermostat costs itself. I also mentioned that our house doesn't stay as warm as we want. He took a look at the heater in the attic and said it needs replacing. Since our house has its original 20+ years HVAC he recommended changing the whole system. I agreed and later that same day another man from Bell came out and gave us an estimate. He said that the opening for the vent is not big enough for our house and needed to be enlarged. All in all, it was about $14000. My husband signed a contract.

Later that day I was looking through the unfavorable reviews here on yelp. Worried, I called another company for an estimate.
The next morning I get a call from Bell saying their ordered all of the equipment. I asked them to hold off on that and got a call from a man saying that they already pulled a permit for out job and even if I back out they will lose $800. I was extremely surprised and felt bad. That is until I called the city permit office and found out that THE PERMIT HAS NOT been issued yet and they haven't paid anything to the permit office. So they blatantly lied to me to just keep me on the hook. Oh, and they made my husband sign a waiver that waived our right to cancel within 3 days as per California law. What kind of company does that? I am extremely disappointed in these shady practices since the men who interacted with us seemed nice.

Another company came out and gave me another estimate for $4000 less for a somewhat BETTER system. They also said there is no need to enlarge the vent. Naturally I'll be going with them.

Sharon C.

1/29/2018

1/29/2018 - Talks between me and Bell Brothers to resolve the previous complaint shown below is not going to happen. A contract had been signed. Between my English and theirs, they were not taking no for an answer to further service the home but that their assigned TECH is a salesman and is going to SALE you a full HVAC, whether it is needed or not. Be on the lookout. Their entire purpose for driving to me from Elk Grove (some 60 miles away) for an $87 t.v. maintenance special got loss in the translation and cost me greatly. They fabricate that they ask during the initial call if you have home insurance that covers you HVAC and skirt around anything further to your buying a whole new system at $20K. Fake news. They come to sale you, the innocent, the vulnerable, or at least me, more than what you are asking for, and over-shadow and ignore your reason for the call and your need.

P.S. No taping of that initial conversation asking whether I had insurance that covered my expenses is not materializing. Also, in my request to correspond further with a true Bell Brother himself regarding this matter turned out to be fake news; there is no Bell Brother.

1/15/18 - I don't know, and didn't know, that I needed to review Yelp or the Bell Brothers Face Book page to learn more about them as the television hype is amazingly selective; had never used them before. I am beyond words at the Sac & Co hype or television commercial of the reassurance one would receive by using this family owned service. I felt I may be able to trust their work and the options brought to me. NOT. I phoned in to take advantage of the ductwork cleaning. After the prompt visit for the simple cleaning of ducts, to my dismay I was told of all the other problems (a leak) I was having with my system and the cost - $20,000; that I should have the work done within a year. WHAT?! Never was told that repair work could be done; was told that Bell Brothers would not want to change only parts. What were my options I asked? Was told that another rep. would follow the next day and explain [convince] me more because he had been with the company for some 17 years. Was I to feel better after both their leaving? The second rep. offered partial work that brought the estimate down from $20,000 to $10,600. WHAT?! Within two days the work was performed. In two days I had a new HVAC system at $10,600. I was in shock. What just happened? As I was trying to feel better about the new system replacement, I noticed that the electrical switch that runs the HVAC had been changed out by the Bell Brothers visit. WHAT just happened?! It hit me then - hey, this was an electrical issue (not a leak that I as a senior citizen associated with plumbing and not covered by my household insurance agent -- very easily an option that could have been brought to the attention of my appliance insurance company that I had carried on the house for 9 years. WHAT?! What happened when the two men had spent more hours selling me a new system, where all I needed to do was phone my insurance that would have covered the matter? I had asked both these [sales] men about options and payment choices and was only showed what they had - they, and no other at Bell Brothers, never hinted or asked me did I have appliance insurance. It wasn't until I pressed to speak with someone else in charge instead of salesmen that I got a center manager who lied to me that I was asked the question of my insurance at the very beginning of my taped call to them; that it was my responsibility to know that the HVAC ran off of electricity; telling me further that I am simply now suffering from 'buyer's guilt'. WHAT?! As a senior citizen, I ask anybody out there: Was I just preyed upon? Was I just robbed? Wouldn't I have gone to the appliance insurance company first before investing in a full HVAC system THAT HAD A LEAK had the option of using my insurance agent been a part of standard service calls and visitations, and brought up in one of those hour visits from Bell Brothers before the service was performed that this was an electrical issue instead? Apparently there is a taping of my initial call that asked me about insurance; I'm still waiting on the tape to hear myself denying using the insurance). If there only a simple repair needed I will never know and Bell Brothers is denying having done any wrong and is refusing any responsibility. I know now that my appliance insurance would have covered the service and the replacement if need be. Oh, my God!

Katie H.

3/28/2017

The experience we had with Bell Bros. was phenomenal. Start to finish! Kris who sold us our unit was very informative and patient with all our questions. Beau, Mike F. and Adam did our installation. All 3 shook my hand and introduced themselves. They were also patient with my questions. Quick, efficient. Clean. Just great guys. We offered them water and snacks and they were so appreciative. I'm so happy with our decision to go with Bell brothers. Happy customer.

Steve C.

02/05/2014 12:00:00 SA

Get a second opinion! After having two separate techs from Bell Bros (on two different visits) tell us we had a cracked heat exchanger, we brought in another independent company for a second opinion. Short story- the heat exchanger is not cracked, the system was repaired and did not need to be replaced, saving us thousands of dollars.

Shirley B.

2/23/2023

Our five-star experience with Bell Brothers began in July 2022 when we purchased a heat pump and ended in February 2023 with the removal of that equipment and installation of a gas/electric HVAC system because we were not happy with the heat pump. Bell Brothers proved to us that their Guarantee is 100% solid. They took care of us completely. They made us happy despite our fear that we were stuck with a system we did not like. They accepted personal responsibility for our 100% complete satisfaction with the equipment they installed in our home. They did what we wanted them to do with the absolute best crew imaginable. Bell Brothers removed the equipment we did not like and refunded the difference between the two systems. Bell Brothers guarantee says No surprises. No regrets. Guaranteed. They proved it to us. We are so glad we stuck with them instead of getting another company to do our job. We were very worried about trusting them to remove the heat pump and replace our HVAC system but they convinced us to give them a chance to make it right and they did. We interviewed several contractors who bid our job so we knew what equipment we wanted and how much it should cost. Bell Brothers matched the price and type of equipment we wanted. They proved to us that their guarantee is solid! We will trust Bell Brothers totally for everything we need for our home and give the highest recommendation for this company and their wonderful people.

Amelia O.

12/11/2019 12:00:00 SA

I reached out to Bell Brothers on a Sunday evening. They were at my house the next morning and fixed my clogged lines. Lawrence was very professional and had the job done within 15 mins. And, the cost was way cheaper than I expected. I will definitely use them in the future.

Jeanne M.

12/21/2016

Scott and Adam and the Bell Brothers team did a great job installing our new HVAC unit. Jeff our salesman was patient and professional. Got our unit in before the Christmas holidays. Thank you!

Tracey D.

08/09/2021 12:00:00 SA

I had Bell Bros. come out to check my air conditioning unit. I was so impressed that I called them back out to repair my Water System. Merle Locke was the gentleman that came out. I have to say that he was very professional and explained things to me in layman's terms so I could understand what was going on with my system. I would highly recommend this company!

Don T.

10/07/2013 12:00:00 SA

The new home I purchased had a problem, a year old, closet mounted A/C unit which sounded like 747 taking off. I contacted Bell Bros and scheduled the appointment. The service tech they sent out was extremely professional and listened to the issue I had. He inspected the unit and agreed with me that the noise from the blower was unbearable. He provided me with several different solutions and what to expect from each one, regarding cost, noise level reduction and changes to the homes structure. He asked if it was okay to return with his manager, just to make sure the solutions he came up with were the best ones. It was nice that they were willing to return with a manager for a second opinion. A few days later the manager came to my home and agreed with the solutions the tech had suggested. The service appointment was scheduled and the workers arrived on time. They made sure the area was protected and were very professional. No cursing or discussing women. They worked very hard and due to a miscommunication, that I can't blame them for, a change needed to be made to the duct size. They did not gripe or complain when I pointed out the issue and said that they completely understood. They asked if they could finish the job the following day since they needed to bring back a different size ducting. It was nice that even with them needing to return, they were able to come back the next day as opposed to making me wait several weeks for another appointment. The job was completed and I could not be more pleased with the reduction in noise. No more turning up the TV or having to yell whenever it kicks on now. The new air returns look very sharp as well. Job well done.

Mary H.

5/19/2010

I requested Bell to give me an estimate on replacing my Air conditioning and Heating system. Scott came out to review what we currently had and then told me he would be back to give me an estimate. I too have been enundated with mail and thought I would give them an opportunity. I told them I was going to get three bids and my husband would be making the decision. First he wanted to know how much I was willing to spend because I could get a system for $15K or30K. I just asked what he would recommend as the expert to provide an efficient system for my house. He was quite upset with me when he arrived tonight to give me his bid. Personally they shouldn't send technicians to do the sales job. I asked if the price was his best offer and he wanted to see my other bids. He stated he wasn't used to a maybe - he wanted a yes or a no. So I told him NO. He grabbed his bid and took it with him even though I said my husband would be making the final decision. It is nice that they call and remind you someone is coming but if this bid experience is any indication of the customer service DON'T USE THIS COMPANY.

Stacie A.

05/02/2017 12:00:00 SA

Very poor customer service. The office could tell you how much a service call was but not how much their products would cost. Stated only the service tech in the field had the prices. Very shady. You have no way of knowing whether they will or will not overcharge you until you pay the tech the service charge.

Maria K.

2/13/2023

I wish I had all the reviews before having Bell Brothers install my A/C. The hearst test took months to complete and the supervisor said he is still waiting for the error report (a few weeks already) so that the Hearst test can be redone . My A/C was installed on Oct 11, 2022. 4 months have passed and I still have no permit ! Every time I have to call them to follow up on the status , they never returned my calls except only one time .

Richard W.

7/22/2020

Can't say enough about Bell Brothers. They showed up on time, found the leak in our home, and then repaired the pipe. They also went out of their way to assist us in dealing with our homeowners insurance company - which they didn't have to. I was recommended to them by a relative who was highly satisfied with their work. I highly recommend them too!

K S.

10/12/2014 12:00:00 SA

I contacted Bell Brothers to get an HVAC and Plumbing estimate. The person who I scheduled the estimate with was helpful and nice and the two employees who showed up to give the estimate were friendly. However, I was told that I would receive the estimate within two days, I did get the HVAC estimate, but I ended up calling over 5 times to get the plumbing estimate and had to give them my email over 3 times because they kept entering it into their system incorrectly. The quote was very high and no one called to see if I had any questions or to go over other alternatives with me. I will not be using this company due to the service that I experienced and their high prices.

Kari F.

5/18/2021

I lost a battle with the garbage disposal and had little success with my own methods trying to clear a kitchen sink clog. As a mom of two kids under three, I threw in the towel and took advantage of the drain clearing special on the website. Someone arrived within a half hour of calling. Amazing! Our technician, James Nunes, was very kind, thorough, and professional. He showed me what the exact issue was and was very educational. It was a great first experience with the company and he represented them well. Thanks!

Dennis P.

07/11/2021 12:00:00 SA

They are very aggressive and will pressure you to spend more money with them. Last winter I had a furnace issue and they insisted that I replace it. They pressured me and tried to manipulate me to agree to having them replace it. I told them that I will get another person to look at it.
I really do not like being treated as a just another customer that can be bilked of $$$.

Linda R.

7/22/2023

I have been a customer of the former, ABC Plumbing, and, Heating for about 10 years, and now, Bell Brothers, for about 3-4 years. I can tell you, that it's been a wild ride, at times, with my, much older house, built in 1942.

Like all of us; I've had good experiences, bad experiences, and quizzical experiences. That's just life, with an older house.

Recently, this past week, I had an, over-the-top, platinum experience with Keith Lattier, the Senior Plumber, formerly with ABC, and now Bell Brothers. Keith is a master level diagnostician, who diagnosed, and fixed some issues, back in 2020, after I had a tankless water heater installed by ABC. it's no small installation job to convert to a tankless, in an older home, with both copper, and galvanized pipes; galvanized in the walls.

During that same period, of converting to tankless, I purchased a new washer, dryer, and gas stove. I loved the dryer, and stove. The washer, however, behaved as in a horror movie, from Hell. It would, consistently go out of balance, violently, and would dance across the floor, like nothing I'd ever experienced, necessitating me having me to pause the cycle, to redistribute the clothes. This could happen 2-3 times, in a single wash cycle. The washer being new; I was constantly having to call, under warranty, and have a technician come out to diagnose the washer's strange, and violent behavior. One young technician was so frustrated, that he replaced the computer in the upper panel of the washer. Still, the problem persisted. I never left the washer, during a cycle. For three long years, I dealt with this. Over a month ago, I had a technician, come out, under my five year, optional warranty. Kyle suspected that I wasn't getting enough water into the washer, to perform a normal wash cycle. Sure enough, when he disconnected the cold water hose, at the back of the washer, the flow was maybe 25-33% of normal. The flow out of the hot water side was normal. Kyle said that I definitely needed a plumber. Kyle did order four parts, under warranty, to remediate what the washer had been through, for all those years. He's still waiting for the difficult, supply side, issues.

This past Thursday, I phoned Bell Brothers, and tried to explain this saga, and begged them to have Keith come out, as I truly knew that he'd be the only one, who could diagnose and fix whatever was up with the pipe install, from the tankless conversion. I spoke with Sharice, in Sacramento; who was an excellent, and calm listener, and she set an appointment for a plumbing technician, to come out, this past, Friday afternoon. She continued to phone the Hayward location, to see if Keith might be available, for Friday. He wasn't, yet he was in my area, on Thursday, that SAME afternoon. The two offices of Bell Brothers, coordinated Keith's visit. Major, and above, and, beyond kudos to both staffs.

I was guessing that a cold water pipe might have been routed, incorrectly, from the tankless to the washer, which was only about two feet away, separated by a wall, from each other.

Once I explained the situation to Keith; he immediately diagnosed the low flow, cold water situation. Since the cold water piping was so close, from the tankless, to the washer, old debris, and rust residual, had blocked that short pipe, yet it didn't affect the longer, copper pipes, to the kitchen sink, and to the sink, and shower, in the bathroom.

Even though Keith's diagnosis was spot-on, it still required a lot of back- breaking work, and the replacement of a short pipe, and various fixtures, and on/off valves. His three hours of work in horrifically hot weather, with the UV index at 11, going back, and forth to his truck, was Herculean.

I have the utmost respect for Keith, as he is one of the best people, that I've ever met, in my entire life, and I've done 21 years in the Army, and am a retired nurse. To state that Keith is even a better human, than his considerable skills as a Master Plumber, is no contest.

Thank you, Keith, and the staff, at Bell Brothers.

Charlotte H.

3/22/2017

I am typically a very patient person but these guys have pushed me to the limit. In August of 2016 I put in a costly water softener. I early February I got a notice on the system to call for service, when I did the Puronics company (water softener) did not recognize Bell Bros. as distributors and wanted to send me to another pluming service. UH OH...I called Bell anyway and now it is March 22, 2017. I have waited several weeks for this appointment day. My appointment was set for 11-4. At 3 I have someone tell me they can't make it today!!!!!!!!!!!!
I suggest anyone considering doing business with these guys to STOP and find another company. BAD customer service.

Laurie R.

11/06/2017 12:00:00 SA

I recently had our furnace serviced in anticipation of winter. It is 18 years old and hadn't ever been serviced to my knowledge. The technician (Trevor) was on time, courteous, and efficient. The furnace is in the attic and he took pictures with his cell phone to show up specific issues. He was knowledgeable and gave us several options regarding what needed to be done right away and what could be deferred to a later time. Both my husband and I were very happy with the service.

Sharon B.

4/27/2012

Bell Bros was able to fit me in the same week I called for service! I even got called the day of the appt to see if the tech Chris B could come a little earlier! Chris B was very nice, respectful, and knowledgable. He explained everything and gave me options. He included my observations in the testings he performed. All pricing was in writing by the company- no behind the scene negotiating like some technicians from other businesses! He was able to repair my unit vs replacing. When I need a replacement (soon due to age of unit) I will stay with Bell Bros and let them continue to service my HVAC needs! They are professional, reliable, honest, and reasonable with their fees!

Traci M.

05/01/2019 12:00:00 SA

Bell Brother's really is unbelievably amazing company to go through for plumbing issues! Our home was built in 1960 and we had a sewer line underneath the foundation through the floor of our spare bedroom that had deteriorated and needed to be fixed. Bell Brother's team dug a hole about 9 feet long and about 18 inches wide through the concrete slab & down about 5 feet deep to replace and fix the sewer line, along with also needing to rip up part of our walk way in the front of the house, plus taking sheet rock, 2x4's and wall insulation out of the wall in the spare bedroom so they had easier garage/outside access. Today after the Ros City Inspector came out to sign it all off as great work there were only 2 guys here all day fixing and cleaning up everything they and the team had done. I was a little nervous about everything being done & back in order as if they were never here. BUT that is exactly what had taken place!! In one day! On top of everything back to normal, they all were the most kind and courteous team we have ever dealt with!! I've always been the skeptic in our family, but I so totally would give them way more than five stars if Yelp would allow it. And that is saying a lot coming from me because I feel nobody is perfect and everybody can improve in someway or another, but for the work they did I'm not quite sure how it is that they could improve what they do!! Our family for sure 100% of the time will be going through Bell Brothers for heating, air and plumbing issues. Thank you to the company of Bell Brother's & to the amazing team that you have working for your company!!! Sincerely, the McGurk family.

Sandy V.

06/01/2023 12:00:00 SA

It was time to get the HVAC ready for summer. Michael, the technician, arrived and went to work. 45 minutes later he had completed all of the necessary work. Very impressive.

I originally scheduled an appointment for June 21, 2023, but to my surprise, an opening was available today, June 1, 2023. I am very pleased with BELL BROTHERS and their technician, Michael.

Marilyn E.

3/13/2014

This company is a joke. Called 5 times for an appointment and the phone just rang and rang. Called Maki and got an appt in 5 mins.

Myron G.

05/05/2011 12:00:00 SA

WOW! I, too, fell for the super tune up deal, on my AC. After reading the reviews, below, I am AMAZED at the similarities. Diagnosis had all of the SCARE TACTICS and the famous you need a new capacitor fix. I fell for it, as the alternatives were thousands more. $132.00 seems like their regular scheme, and it just happens to be the same as their minumum charge for repairs. I called the next day, asking why the serviceman (Marc) didn't show me or OFFER the old parts before he left. Isn't that some sort of law? The wouldn't even tell me the COST of the part. Just kept saying the flat rate was $132.00. ???

Funny guys, these TV-Star AC Guys, but I don't feel satisfied with their diagnosis or professed work. My unit is only 12 years old and I don't think it is a suicide appliance waiting to strike, as Marc explained.

My suggestion---When they show up to do your 89 buck special, just hand them a check for an additional $132.00 and tell them to fix anything they find, and BEAT IT!

Elaine W.

4/22/2022

We have given Bell brothers a lot of money over the years. I would give them a zero if possible. The final blow was the estimate they gave us to have new heater/ a/c ducts put in and new insulation. They gave us an estimate of $33,000 (which was to include discounts). They said that we had asbestos in our attic. This didn't include a new heater and a/c. which we had gotten those the year before from them. We just had the work done by someone else. There was NO asbestos whatsoever. The ducts needed to have a few retaped and cleaned and more insulation added for a cost of $7,000. I tried to call Bell Brothers to tell them my problems with them. Someone was to return my call yesterday afternoon or today...didn't hear from anyone. They said earlier said that we had a problem with the washer overflowing but thousands of dollars later it turned out to be a pipe that had rusted through in the kitchen. I DO NOT TRUST THEM. We had a problem with a toilet and I told them it probably needed to be replace and we wanted a medium priced one. They show up and said we need a new one...only options were a junky one or a very expensive one (which we were forced to get as we had company coming and they wouldn't be able to get back to my house for a week.

Nagesh S.

06/08/2020 12:00:00 SA

Last week we had Kevin B to troubleshoot our 18-year-old A/C and give an estimate on replacing the unit. Kevin was courteous and seemed knowledgeable. He gave an estimate for the replacement to be around $19K. Also got the sale pitch that Bell Brothers goes above and beyond to provide quality service. He was the first to check the system so I did not know what to expect on the quote. Since then I had five others come to give me a quote that includes Jaguar Heating & Air, Butler Air condition and Plumbing etc. by far Bell Brother has the highest quote. The difference was like $10K for the same configuration of the A/C unit. Happy to say I did not choose Bell Brothers.

Also, happen to be only company rep who did not wear a mask. All others wore a mask even before I opened the door. Just an observation; even though I did not mind about it. I felt the other company are going above and beyond to make their customer comfortable or at least give them a choice.

erin b.

6/26/2014

We liked this company, we've used cousin companies, and we believed what they've advertised and were initially confident in them. Very long story, summarized. We had fan motor replaced at the cost of $600. Five days later came home from trip and a/c not working. Had another tech out to find out why and were told we needed to replace the whole unit, the fan motor wasn't the problem. We wanted to get a couple more quotes on new units and in the meantime we asked to get our $600 credited back to us. We were told in no uncertain terms that we would not be credited back our $600 unless we used them to install new unit, that they couldn't take this part back to be used again, told we waited too long to call back with this problem, while also being accused of refusing recommended work and having done something to cause this diagnosis. We asked to speak with another manager and we were informed there is no other manager above this guy, only the VP, and that he is too busy to deal with this. After paying two diagnosis fee at $80 each, $600 for unnecessary work, having a very unprofessional phone conversation, customer service needing much improvement, being basically strong armed into using them for a very expensive service, and not being offered any type of refund, conclusion, compromise or follow up when work was misdiagnosed, this is not a company we would recommend to trust or use. All of their proclamation of high integrity and Buy Back Guarantee is a joke. Get second and third opinions.

Bob P.

5/16/2023

I have used Bell Bros for a couple years now. New heating and air and a couple calls for plumbing repairs. I pay a couple hundred dollars a year to belong to their club for annual check ups and discounts on all work. One thing has become abundantly clear, even with the special discount their prices are outrages. Called them to reseat a leaking toilet and they wanted to charge me $394 with my special discount. I declined their offer. On the heating and air, a friend with the same model home had his heater go out a couple weeks after mine and his replacement was a fraction of what Bell Bros charged me. I will no longer be using their services.

Shelby G.

3/18/2023

Yet another 5 star review for Bell Brothers and their crew. Today's crew was David S. and his trainee, Joshua. Malik later joined the team. All three possessed exceptional customer service, can do attitude and thanked me for allowing them to service my heater, replace a fire smoke detector and purchase and installation of the Air Scrubber and iWave-R.

They arrived on time, dressed professionally and ready to work. They serviced the heater, checked the thermostat and replaced a smoke fire detector which had a faulty battery, under the 10 year warranty. I also purchased the Air Scrubber and iWave-R. David fully explained the purpose of the equipment including the warranties and how it will improve the air in my home. He also helped me with the credit application and approval processes, setting up the financing with an outside vendor (Green Sky) then he and Joshua proceeded to start the install. Malik arrived to assist and oversee the process.

The house, garage and area of all the work was left clean. You'd never know they had been here. They were clear in their instructions for the entire start to finish service and upgrade processes.

These three: David S., Joshua and Malik were great. They represented Bell Brother's well. Thank you to the representatives and Bell Brothers.

Everyone who assisted me on the telephone in the past couple days was polite, professional and friendly. The telephone wait time was reasonable.

Bonnie L.

08/08/2018 12:00:00 SA

Unfortunately we purchased an entire new system from Bell Brother's so it looks like we will be stuck with their scheduling issues.
I purchased the system on Sunday was told insulation work would be done on Tuesday and install on Wednesday.

Based on this information I requested time off from work. I confirmed on Tuesday that the install was scheduled for Wednesday. Bell Brother's then called me to confirm, again, that the install was scheduled for Wednesday. Wednesday, I open the door and the insulation people are there. So I call Bell Brother's to confirm that the install is still on for Wednesday. Nope, they decided to move it to Thursday. No one called me.

How hard is it to call a customer and communicate the schedule change? A schedule change has a huge impact on customer's schedules.

Emily W.

09/08/2018 12:00:00 SA

I have the package where they come out and twice a year and tune up my unit. Last summer after they came out I woke up to water staining on my hallway wall. (Water that in the mean time has not become worse with rain or anything else). I hired someone to come out and take a look in my attic and they said it looked like it was coming from around my unit on the roof. I called bell brothers and the woman I spoke to said sorry about that. In the most flippant way possible and that's was that. I then pointed it out to the technician that came for the winter inspection. Nothing. Finally a year later the technician who came out called in and set up a date for what I was told was the guy who did all the drywall to come and repair it and it shouldn't take more than a few hours. He also said a supervisor would probably come out and as well. The day came and as it turns out there hadn't been arrangements for it to be repaired but only for a supervisor named Martin to come out. After establishing I was going to have to take off more time and yet again having to make arrangements for my dogs (which the supervisor condescendingly mocked me for) I asked for his manager to call me. It's been several weeks. No call. I had to talk to them today because my unit stopped working and it was even verified that I was supposed to receive a call, it was in the notes. I can't believe the lack of professionalism overall and especially when there there is damaged property involved. At this point it would have been cheaper to just pay to get the drywall fixed myself. (Which apparently I'm going to have to do anyway)

We are calling another company to come repair our unit despite having a club membership. What has happened to this company? This is unacceptable.

Meloney W.

12/05/2018 12:00:00 SA

I called Bell Brothers for a bypass valve problem on my water heater. They said for 79 dollars they would send out technition to look at problem. What I got was a salesman that said Yeah, that's a water heater and this is the price of a new one. That will be 79 dollars. Didn't look at valve. By the way, the price of the water heater was more than double the next three bids I got off Home Advisor which was free. My lesson was check Yelp first!

Rachelle T.

5/29/2016

We had problems with our a/c, no cold air was coming out. So we called and had Bell come out because they had great reviews. Next thing I know they are telling me there may or may not be a leak in my unit and it will cost $499 to try and detect it. Then they said my furnace was unsafe and it will cost us $1600 to come back out but that's not including a new furnace. I got a second opinion from a private company who does not work on commission and was told my furnace is in fact safe and I will not need to spend any money on a new one. Also, if there was a leak in my a/c unit then they put a sealer in there and it cost less than $20 for them to put it in.
I am disappointed in the way Bell tried to get money out of me. Victims of this type of service comes from young families and the elderly...so beware and always get a second opinion.

E.L. K.

7/13/2011

A few months ago I had my HVAC completely replaced. Furnace, A/C, duck work, electrical, condensor, thermostat, etc. Everything.

What I liked about this company: They provide several levels of pricing (from inexpensive to very expensive), they did not exceed the cost of their quote, they did the work within the time frame stated, the technicians were friendly and considerate, I had just had my carpets cleaned so they were very considerate about keeping the work tidy, etc. They've been in business 20 years and helped with reasonable financing and interest. The product and service is guaranteed for a long time and I'm confident they will be around for a long time.

What I didn't like: Expect to spend several hours going over your existing equipment, discuss what you want and what you need, pricing and discounts, and finally how you are going to finance it. Also, they scheduled an appointment for me to be home during the county inspection (like cable appointments with a 4-6 hour window time), but forgot to actually schedule it or maybe it was cancelled and they didn't call me, so after waiting most of the day, I called and had to reschedule (another day off for me).

IF YOU THINK IT'S TOO EXPENSIVE?
Consider this, when I bought my house, it was in very poor shape (and the builder should be ashamed) but the house was 20 years old, so replace everything I did. I now save at least $400 every month in the summer (Jun - Oct) in energy costs and my A/C doesn't go out in the extreme heat of the Sacramento valley. I have owned the hosue 8 years = so over the years the $16,000 to SMUD could have paid for itself.

Tracy T.

03/12/2021 12:00:00 SA

I'm was so saddened with the service I received or should say lack of service. I saddens me because I know Bell Bro's has to be better than my experience I had yesterday.
I felt like the young Man was someone who was pulled off the street and put in a uniform? . I'll I need is a simple clean out. I had to show him where the poop pipe was & had an $86.00 for clean out coupon. After he stared at the pipe for about 15 min and told me that the clog was between the pipe coming out of the house and the 8 feet of pipe under my mobile home. I had to scratch my head cuz where else would it be??? So he tells me thAt will be a toilet lift so the $86.00 coupon turned into $360.00. coupon on only said clean out. I'm going to give em another chance goofy it can be a much better review. Sorry

Rudy N.

12/29/2016

I've used Bell Bros maintenance program for my aging (15 yrs) HVAC system and they've been able to keep it running for some time but recently the blower fan in the furnace needed replacement. I had been looking to replace the system but not until after the holidays. Kevin explained a new financing option through ygrene which allowed me to make payments through my property taxes so in effect I can write the whole thing off on my taxes and since I can use all the write-offs I can get it made perfect financial sense. The purchasing and financing aspect was a breeze and FAR easier than buying a car. In less than one hour Kevin completed all of the required paperwork including the financing side. Ygrene immediately assigned an underwriter and e-mailed me copies of the paperwork. I signed them electronically within minutes and off we were. A project manager and crew from Bell Bros were assigned and scheduled right away. Kevin came in on a Friday and the crew installed everything on Monday. The installation crew (Jose, Sal and Kyle) were on time, knowledgeable, professional, neat and efficient. Before I knew it they disassembled the furnace in the attic of my two story house and the A/C unit outside and placed everything at curbside. I went to pour a cup of coffee and someone else showed up to haul everything away. When they were done at the end of the day it was as if no one was ever here, the only trace they left was a copy of the paperwork. My every experience with Bell Bros over the last 3 years has been a positive one and I highly recommend them. The employees are always happy and when you speak, they actually listen. Bell Bros has a training facility that puts most HVAC schools to shame. The technical team is required to participate in over 100 hours of training every year to stay employed. If I didn't have a great job already, I'd want to work for them in some capacity. Now that I have a quite and efficient 4 ton system, I look forward to the summer time which should prove to be quite cool.

Peter H.

07/07/2022 12:00:00 SA

Horrible experience with this company had joined their monthly service plan and had them come out to do a service on my air conditioner once serviced it never ran the same. called them back out when it stopped cooling and was told that the compressor had gone bad as well as the start capacitors.we were also told that they would call us back with a solution as it was 100+++degrees all week long. They left us without a fix knowing we had a family member with a medical condition. they just wanted to sell us a new unit. We had another company come out check our system since they never called back the other company replaced the start capacitor's and air-conditioning compressor ran fine afterwords... so Bell Brothers lied about the repairs needed. We have called them multiple times with no reply's back. Buyers beware they are a horrible company that lies and cares about selling you items you don't need.

Kurt M.

4/27/2021

They seem to have difficulty keeping morning appointments. I was hung out to dry for 30 minutes, called to find that they operate on their schedule, not mine. Why make a 8 am apmt then? No call by 8:30? I guess they have more work than employees. Moving on. Service went south a few years ago. See no reason to stay with them despite paying BIG CASH to them last year. Their good customers say bye and we see why that is happening. Was great until 2017-18 or so. Oh well.

Michael D.

4/25/2017

Ryan Mark came by today to give us an air conditioner checkup. He was extremely professional and careful with his work; a credit to his organization!

Shannan W.

10/09/2020 12:00:00 SA

Bell bro's windows!!! My wife and I had been researching windows over the last four years and learned a lot. We narrowed down our search and decided we wanted Anlin windows to replace our old aluminum windows. We had quotes from Brothers, Northwest exteriors, Home Depot, etc. Northwest was reasonably priced, yet was a very sell it to you approach. Additionally, Northwest explained that covid was slowing the process and Anlin would not be able to get our windows for 14-16 weeks. WOW! We had a broken pane of glass and could not wait that long. We tried Bell Bro's and were so pleased that we did! Bell Bro's matched our best priced quote. They said that they would have our windows installed within the month and they did. Covid certainly wasn't the issue as Northwest stated and Bell bro's/ Anlin got it done! The window design consultant or salesman Frank Gonzalez was of the upmost professionalism. He was friendly, courteous, informative, and easy to work with. Bell bro's also took care of all the permitting and rebates from the city. The whole process was so easy. The install team was also great. Nick and his assistant came out to our home and banged out ten windows in one day. They did a quality job and were so thankful! Next time your looking for windows trust bell bro's, there simply the best!

Ashley N.

8/18/2018

If you like to be taken advantage of, call this company!
Our AC went out, so first thing I did was call Bell Brothers (the furthest thing from honest I've ever done business with).
Tim came out, and told us that 2 of our capacitors were out and our motherboard was fried. Okay... So how much to replace it?
He quoted us right around $1500 to replace the PARTS. but told us that this would just be basically patching it up and that we really just need to replace the entire system, (which he said he doesn't do, so we'd need to just call Bell Brothers and buy a new system which he said would run 11k-18k).
He had told my husband that our parts that needed to be reordered to patch the system don't have serial numbers and are hard to find. My husband told him he needed to wait for me to come home to discuss what we wanted to do. So Tim left. No problem.

Until, my husband looked at the 3 parts that needed to be replaced and found serial numbers on them ALL and was easily able to purchase them online for a whopping $80!
I understand marking up a bit to make a profit....but marking up $1400 on parts that cost less than $100?
Come on guys... That's just ridiculous.

Anyways fast forward to us getting our parts. My husband went to go connect the new parts and guess what? Tim left everything disconnected and apart.
Cool.
My husband isn't an AC guy at all, but he can put together what he takes apart, but he can't put something together when it's already taken apart.
Unprofessional is what they are. When I called to have someone come back out to put it together again, the lady said if it ends up being more than that, we will charge you $80

Oh, you'll charge us again to make our unit look like it did before your guy touched it? Okay.

Well they came out and put it back together and now that our parts are installed (thanks to my husband) our AC works.
Imagine that!
$80 bucks in parts and we did it ourselves. What you guys practice is robbery.

Liz B.

6/16/2015

Josh did a great job installing my new AC and furnace. He arrived on time and was done within the estimated time and everything passed the initial inspection. But, I do have an issue with his assistant, Sam B. First, Sam installed three new smoke alarms in bedrooms which already had them without asking or saying a word about them! And he put them just above the doorways, not anywhere near my existing alarms in those rooms. According to Josh, it is code that they have to install smoke alarms and carbon monoxide alarms if the alarms are older than 10 years old. Well, one of mine was recently replaced, so now I have holes in my wall in an obvious area that need to be patched and repaired. And, the two they left in the other bedrooms with older alarms look ridiculous because there are now two in each room! Those will be removed and Bell Brothers will be responsible for repairing those areas too. Second, Sam sealed all the vents in the house and installed the CO detector. There are dirt smudges on the walls near almost every vent and the CO detector. This is not the level of service I expected from Bell Brothers based on their reviews and reputation.

Marissa M.

7/22/2022

I've used them since 2016, and they've always been reliable, maybe on the higher end price wise but I feel like you get what you pay for and I've always been pleased with their services! New HVAC, Windows, and water heater all installed by Bell Brothers and never had an issue. This year our sliding glass door was shattered and I called them to see if it could be replaced and they came out right away, even with all the delays due to COVID. Very happy with Bell Brothers.

Karen B.

01/11/2018 12:00:00 SA

Bell brothers, Merle was great he took the time to explain everything to me .My toilet problem is finally fixed after three plumbers later.I'm so thankful that you have an employee like this gentleman Merle. He was very informative ,very detail oriented , he got in there right away and fix the problem!!!! Thank you so much Merle!

Gerald A.

6/19/2012

I Contacted Bell Bros to do a diagnostic on my central A/C unit. They first told me at least 10 days before anyone could come out, after some coercion I finally got them to cut two days. Well the weather has been over 95 degrees and I asked the sales person to send one technician out to do an assessment and I would be willing to purchase a whole new system!! This was not enough and they gave me the whole we can't. Oh well, I guess this company is making enough money so I went with another. Thanks for nothing Bell Brothers!!! Check your recorded phone Bell Brothers and you will hear what I'm talking about.

B. C.

3/21/2022

No surprises with these guys! They stood by their quote regardless of issues. The installers were very friendly and professional. They laid down tarps to walk on, put on shoe covers when they needed to walk off the tarps, and even offered to clean up things that wasn't their mess! I had a tricky situation since I wanted to switch from gas heat to electric heat. This required getting a 240v outlet to my attic. Quotes I received from other highly rated companies all stated they'd have to run conduit on the exterior of my house. I wasn't excited about this since this would mean painting the conduits to match my house. Bell figured out a way to hide the wiring without using any conduits or ripping off any drywall! It took two full days to have my system installed. I was even able to leave them alone I'm my house while I ran errands. They are reliable, friendly, and honest. Highly recommend Bell Bros.

Brandi M.

7/21/2020

Super helpful! Gave me different options and didn't try to force me to pay a large amount! Patient and respectful. Great customer service!

Aslan B.

2/28/2022

Scott came out today to clear our drain in our kitchen that had backed up. The response time was incredible less than an hour from my calling he was there and done within 30 minutes. He took the time to talk to me about the drainage lines and had even been at our house a few years prior when we needed a clean out installed. Great customer service, friendly and quick while doing a fantastic job.

John B.

3/16/2017

From the tech who died an emergency repair back in January to the salesman to the technicians, top notch all the way.

All knowledgeable, personable, and efficient.

My system is only hours old, but we love it to pieces as our old system was, well, around since Pete Wilson was Governor!!!!

And, they all tolerated our dogs. Can't get better than that.

Katherine C.

6/30/2020

SUPRISE!
After scheduling an appointment for this morning, Bell Bros. called the WRONG number to find out if we wanted an appointment today. I called back and told them we had confirmed for this morning only to be told that there was no confirmation. After my husband sent me a screenshot of the message which both confirmed this morning's appointment and the CORRECT number to call. My husband cannot take the afternoon off and they can't get our anytime after 8 am appointment taken care of before 11:45. Between my husband's loss of a half-day of work and my time spent unscrambling what got us to this point, Bell Bros. has already cost us and has provided zero service. Do not recommend.

Jeremy F.

12/12/2010 12:00:00 SA

My heater shut down one morning and I called Bell Brother's because I had heard the Advertisements and figured they were a safe bet. The Technician came very quickly which was great.

I was at work, and only my wife was there to talk with him.

He went into the attic and reset the limit switch. Then he did an inspection of the unit. He showed my wife a photo of a cracked heat exchanger. He said it was very expensive to fix, and we should instead just install a new heater at a cost of $3500-4500 with rebates.

My wife didn't think that sounded right, and pushed more. Eventually he gave us a quotation for a new Heat Exchanger along with a few other parts that should be replaced. The total came to about $2500. He then told my wife that the heat exchanger was cracked, and it wasn't safe to run the furnace. It might leak CO and kill everyone. It could also catch fire and burn the house down. It was a VERY dangerous condition, and we should do the repairs immediately or have the furnace replaced. Keep in mind the next night was slated to be the coldest night in recorded Sacramento History.

Fortunately my wife was skeptical still. The technician did say that there were no CO leaks that he detected, but that they could easily come at any minute.

Well, he then charged up $80 for the visit and went on his way while we decided what we wanted to do.

I later called and asked for a quote for the repair, but he said he'd have to come out again to give us the quote. I made an appointment to follow up.

A little investigation on my part even revealed that the $1200 part he was going to install was under warranty, and I shouldn't have been charged for it.

In the meantime, I called another Furnace guy to get a quote on replacing the heat exchanger. He came out and looked and the furnace. Guess what - THERE WAS NO CRACK IN THE HEAT EXCHANGER. THE PICTURE WAS A PHONY I went up there with him and he showed me all around the heat exchanger and that it was fine. He sniffed all around and found no leaks. He showed me the flame and told me how it would look different if there was a crack.

I inquired that maybe it had to heat up. He said - OK - Lets wait. We waited for 30 minutes of the furnace running. No Crack!

Eventually, he isolated the problem to a faulty limit switch for a bill of $120 ($50 part and $70 for the service call)

Bell Brothers... I'll pass.

Kären C.

8/27/2022

I had to call the plumber for a broken price at a mobile home yesterday and they were there within a couple hours. Extremely professional and helpful.

Amber S.

11/10/2011 12:00:00 SA

I called Bell Brothers one time last year. The service was okay. The tech was polite and efficient. But he didn't fix anything, he told me I needed a whole new system, and he charged me $80. We are poor so I decided to get a second opinion. I went with the other company. No hard feelings - they just worked out better for me.

BUT - since that one service call last year... I think the Bell Brothers has called me (at home, in the evening) about 6 times. I find sales calls irritating. I've politely told them I found another company. I've politely asked them not to call anymore. And yet, I just received another call. Yes, it is 6:30 pm on a Thursday night. I'm a little fed up. I was less polite this time than usual. Okay, I still wasn't RUDE.... It just isn't me. But I am annoyed!

Jon C.

9/20/2016

Call these crooks out, and the gentleman said my AC unit was shot, the entire system in my attic was not producing enough air, and the AC was leaking freon, and need to fill, cost $650, and I need to sign a 1 year service contract, and to do the job for $9000.00 to replace both AC. I called another Air/HEAT COMPANY, They ran test my unit was fine. Only needed freon and a seal.cost $450 00, which includes $99 service call.. those Scammers Bell brothers, charge me $350 for house call and did not solve anything..don't use this company.

Angela L.

7/17/2022

They were quick and friendly. Roots were going into my toilet from a lack of proper seal at the base. Since it was apparent there was no damage to the pipes, I ended up fixing the issue myself.

Paul B.

11/04/2022 12:00:00 SA

I used to be a regular customer and was part of their monthly program for my HVAC system. I could count on them to be here in a flash to repair any issues as well as the seasonal checks on both Heating and Cooling systems. I purchased a brand new system about 4 years ago and hadn't needed anything done so I discontinued the monthly club service. As luck would have it I was getting ready to switch over to the heater and unfortunately it did not start. Looked up the no surprise guys again and saw they had a new online appointment booking tool. I made an appointment very easily since I was a regular customer and received emails and texts that my appointment was set AND then confirmed. Fast forward to my appointment day and they called to confirm information and record my responses before they could come out. Answered all their questions which by the way was everything I input into their own booking tool just to be told it wasn't really a confirmed appointment until I was recorded. Then they said unfortunately we aren't coming today ( my original appointment) and randomly made another appointment (without even checking with my availability) for 6 days later. Does this sound like the guaranteed no surprises Bell Brothers!!! Told them I would NEVER deal with them again and I am so frustrated I am writing my VERY FIRST review of any kind. My question...why have an online booking tool if you aren't going to abide by it? Goodbye Bell Brothers, I know I am a nobody and you don't care about one customer or bad review.

Joannie H.

08/05/2015 12:00:00 SA

I had Bell Brothers come out three times. The first time they said they fixed my a/c with a new compressor but a few hours later it stopped working again. That was $280. The second time they said it needed coolant. They charge $107 per pound of coolant which is almost a $300 mark up. They installed the coolant and less than an hour later it stopped working again. They said we need a whole new system. We asked them to send a guy out to talk about possible price quotes and the guy was so rude and arrogant and asked us why we even asked him to come out if we didn't think we could afford a new system. He left angry like we had wasted his time. He told us if we didn't buy a new unit now that in two months it will cost $2000 more. I went with another company that fixed it perfectly for less money and 7 lbs of coolant and it works great.

Kim O.

3/29/2019

So disappointed and this wasn't the only plumbing company that did this to me. I had an EMERGENCY and I told them that on the phone. Sewage in my house and all over the floor. I had a haz mat situation!!! 2 disabled people living here and one of them with limited mobility (walker/wheelchair). It was at night and I get that, but when you call a place and they have an answering service and listed as emergency service with 24/7 hours. CALL ME BACK within a reasonable time period (I consider this an hour). They said they were calling the on call and I heard nothing from them all night. No call until the next morning. This is not helpful and not how you should treat a customer who needed emergency assistance! Terrible. You should be ashamed of yourselves. Don't have a call service after hours if you have no intention of servicing after hours calls.

Warren M.

12/23/2016

As I am in sitting in my freezing house 2 days before Christmas I am reading though some of these reviews and of the ones that are not favorable there seems to be a theme. Bell Brothers installed my NEW a/c and Heater 5 years ago, almost to the date. Everything has been running great, loved the efficiency and even signed up for their maintenance program to have each system serviced twice a year. It included all the Bells and whistles of being a top priority customer, discounts for future needs, etc. My scheduled service for my heater was due so Monday the young man came and low and behold there is a problem(note, I didn't notice anything wrong with my heater) but it turns out I have a collapsed return duct which is behind the NEW system they installed. Young man goes outside, makes a phone call, comes back in to tell me we have a serious problem don't run your system! Price to fix would be $7900 but he's going to give me a lower price of $5900. I explained that the system in new! How in the world could this be, he said well at the time the duct was probably fine but now it's not, it's going to be a whole new install because they have to take the entire system out to get to it. I said well why would a company install a brand new heater to a 20 year old duct that ya probably new would not last? He couldn't answer that. Hmmm could it be so that you can come out here in a few years to charge me more, especially since I'm on a service plan you know you will find something. I explained that I am not an expert by any means on Heaters but I know for a fact that if you had told me you might want to replace that duct because for us to do it later it would be a whole new install and very expensive, I would have done it! The duct isn't that expensive! We went back and forth, they sent another guy. Other guy tells service manager look we really need to take care of these folks, mind you I didn't hear that my 14 year old daughter heard it because he was in our attic over her bedroom and she could hear the entire conversation! He comes to me with ok best we can do is $2200, that's the cost of the new duct and they will send the guys out no charge to install. $3500 if I want to replace all the duct. I said huh ok 2200 is better than 7900, then 5900. Ok let me see what that duct work is going to cost me. I call out a 2nd opinion, other Heat and A/C company comes out and says wow, they installed a new system to an old duct, that's a shame miss if my guys did this I would be livid and I would be eating this job. He said oh they will take care of you, they have to, consumers have legal rights, they will do the right thing. I then asked him what the new part costs and he said roughly $350 (the duct is only around $60) but all the stuff to build it would be at the most $350. I told him what they wanted to charge and he said oh that's for the labor too. So Bell Brothers wasn't going to just charge me for just the new duct after all. These no surprise guys are more like wise guys and I'm half Italian so I can spot em! Now I'm left to wait to hear back from them this morning to see if they will do the right thing. If not, I will be forced to take legal action which I fully intend to do. If they make this right, I will gladly retract this review if not, legal action will be taken and trust me it will cost them a whole lot more than $2200! We are flippin without heat, 2 days before Christmas and they are jerking me around with these off the wall quotes!

E N.

04/12/2012 12:00:00 SA

Update ~ Jerry Bell persoanlly sent us a refund and restaurant gift card and stated the tardiness is never acceptable. I appreciate Jerry stepping up and hope that no future customer experience the same inconvenience that we did. Thank you Bell Bros!

Gabriella S.

12/31/2014

Very happy with this HVAC company. Justin arrived on time. A big plus. He was very professional. Analyzed our problem, did the maintenance, explained problem thoroughly. Cleaned up completely. Good job, way, way better than other HVAC companies we've dealt with in the past!

Siouxsie R.

11/13/2018

I wish I had read all the other reviews on this site, before I contacted Bell Brothers to fix my heater. I was pressured into buying a service contract where they will come service your air and heat once or twice a year, not even sure of the specifics. The scheduling is outrageous. If you don't work, don't eat, don't sleep and don't ever leave your house, you might be able to schedule an appointment with Bell Brothers. I finally was able to cancel this ridiculous membership (which doesn't provide any services mind you, that I didn't have to pay for....) and will be calling another company to fix my heater. I'm frustrated and furious!! I'm sure this review will go unnoticed by them and nothing will improve. If you decide to use them, good luck!!!

Terry S.

1/22/2021

This is a positive review for Justin Solari, Technician with Bell Brothers Heating and Air. Justin was and is the best Technician we have ever had in our home for maintenance on our HVAC system we purchased from Bell Brothers 2009. All the Bell Bros Technicians are great, but this young man is exceptional! Justin's very well educated in his field and explained all he did along with visuals (pictures of our units) in a way we could understand. When you are a Senior Citizen this is important. Especially with the COVID, exceptionally clean, wore a mask and kept our safety in mind. Justin was patient with our questions and did not rush us even though he had other appointments. We highly recommend Justin Solari and want to thank him for his kindness, patience and sharing his knowledge along with his suggestions for our system. TLS

Lewis C.

8/29/2022

We have an AC and Heating contract with them but, turns out, it covered plumbing, saved me like $250 because they only charge a nominal fee over their annual service membership charge. TOTALLY WORTH IT!

Bernice R.

12/12/2013 12:00:00 SA

I do not recommend this company. My husband was in the hospital and the heat pump kept making horrible noise when it came on. It heat strips were getting stuck..

My husband and I both knew this is where the problem was...My husband is an engineer! Bell Brothers came out and immediately wanted to SELL US one of their NEW HEAT PUMP SYSTEM. I said no...This system is only a few years old...Just fix it. Well, they installed a NEW MOTOR (this being done while I was at the hospital with my husband). Came home that evening and it was still making the horrible noise. The next morning when I telephone them...Asking if they had been out to the house...This is when I was told by Bell Brothers what they did work wise. I said, That was not the problem! It is still making noise! They sent someone else out...And this tech. solution for the humming noise was To place a weight a Garden Stepping STONE onto of the unit to eliminate the noise. This is on top of a 2 story house.

We had another company come out...This company took the Garden Stepping Stone off the Heat Pump...That was located on the roof...They then fixed the heat strip problem. It was a SIMPLE JOB. Yet Bell Brothers wanted to install a NEW HEAT PUMP that was over $10,000!

No, I do not trust this company nor would I recommend them...It is that simple!

I had to write this for yesterday, I saw their truck a few housed down from mine this was at 7:30 AM. When my husband came home last night at 5:30 PM he said, How many service Men from Bell Brothers does it take to fix a heat pump? He said they have like 3 trucks there now ...I told him they have been there all day. This is a home that just went on the market, and was sold. I know for a fact that the heater that was on this house was only 3 to 4 years old at the most...For I remember when the people who owned the home before these people installed the new system.

I just wish I could have talked to them first and introduced myself to them. I would have advised them to get another opinion.

elmore k.

8/24/2011

Beware!

My parents' heater stopped working suddenly one night last winter. Being that my father is a mechanic by trade he usually attempts to repair most everything that breaks before calling a professional. It took my father two days of climbing up in the attic to examine the unit and researching everything he could find about the unit on the Internet until he determined what was wrong. He believed a 30 dollar part could resolve the issue but my mother insisted he contact a professional before trying to fix it himself. That's when my dad called Bell Brothers Heating & Air Conditioning.

The fellow from Bell Brothers who came out listened to my fathers diagnosis and asked to see the unit. When my dad took him to the ladder that led to the attic where the heater sits, the man told my dad that he could not fit in the hole. This was interesting - we thought he was joking because he seemed to be the exact same size as my father. The employee asked a few questions, got my dad to repeat his entire diagnosis story, then began to explain that we needed an entirely new heating system and that it would cost just under $5000.

When my father asked the gentleman how he could try to sell us a new heating system without even laying eyes on the current system, then man said I just know. My father then politely asked the Bell Brothers employee to get the F*%# out of his house.

My dad purchased the 30 dollar part off of eBay and installed it himself with instructions he found on the Internet. Later, my father and I saw a television commercial for Bell Brothers Heating & Air Conditioning and my dad pointed out that the man who tried to sham him was the one in the commercial. My parents' heater has worked just fine ever since.

I suggest that nobody give their business to Bell Brothers. They are not always honest, they did not show family good customer service, they seem to be nothing more than a couple of brothers who know how to market a business with radio, television, & print but beware - when they come to your house they will try to fool you.

Don't be fooled.

Jo M.

1/23/2021

I had an appointment today and technician Josiah Kuchik from Bell Brothers showed up, left, returned because my thermostat had no power, and I called up for the 3rd time. Customer service said they couldn't get a hold of the tech to return for the 4th time.
Said they would have to come back Sunday.
Don't use this company, they are not dependable, totally efed up... I hate this company. Spent 14k on this system GO SOMEWHERE ELSE, USE ALOHA AIR AND HEAT.
I HATE THEM

Jack Q.

8/28/2020

A/C went out during the heat wave Saturday night and as a Club Member, they responded immediately on Monday, and I was grateful for that. Next day, they installed a $12,100 new A/C and the techs told me that it would cool the house in about two hours. Called the wife at a local motel, where she was hiding from the heat, and told her she could come back home. Sadly, it took 24 hours for the house to cool and I had a very unhappy wife. Then I noticed that the techs created a bigger hole in the wall for the thermostat than was needed and there were gaps on two sides. Appointment made to repair, tech didn't show, didn't call! While I certainly appreciated getting air conditioning quickly during a Sacramento heat wave, not sure I got twelve thousand dollars worth of professionalism!

Bob B.

10/17/2022

Installation seemed fine, but I had to reassemble it one week later and finish it correctly. The installation was good, but they left plumbing ends that cannot be used.
Update: They called today and told me I should have called them under warranty. They even had a picture that showed the problem. Why didn't you just fix it so it worked? YOU HAD A PHOTO OF THE PROBLEM!

Kurt B.

4/25/2017

My experience was very positive. The technicians came out ahead of schedule and we're very informative and showed empathy of my situation.
Jason Phipps and Ezequiel were exceptional representatives of Bell brothers, they took their time and where exceptionally informative. I have absolutely no reservations recommending them .

Thank you again guys

Christi B.

10/11/2021 12:00:00 SA

Bell Brothers installed a new HVAC system in our home, replacing a 25-year old model that they repaired several times before it needed replacing. We trust Bell Brothers because their price quotes are within range of their competitors, their staff are professional and helpful, and their work on our systems always stand the test of time

Stanley M.

5/19/2021

premiumAt first; my parents has switched to Bell Brothers for great services for heating and air tune up. Guys were very nice and polite. As $87 for tune up plus my parents were elderly. Bell Brothers has put us as the top priory. After my dad has passed, plus our older cheap-line A/C were on their last leg. So Bell Brothers in September 2018 has sent their salesman about setting up premium grade RUDD system at $16,000, as the rebates that Bell Brothers has kept, plus on top of this whole thing, still so huge profit, even without rebate. With 3 years of free inspections. First year; little slow, as in the past, within 2 weeks for appointment. Last year; because of free inspections were back logged around 6 weeks. On my last nerved,; around May 12Th. I had called Bell Brothers for free A/C tune up, he has said; next appointment around next August 16Th. I had already switched to better and smaller Heating & Air for fully A/C tune up at just flat $59. Even other out fit had said; Bell Brothers had actually did good work (OF-COARSE ALONG WITH COUNTY INSPECTOR). Remember; as Bell Brothers were really blasting the TV ads on several local channels for even more business, as they were really over worked, as Bell Brothers were around, 4 STARS, now has degraded down to 3 STARS.

Kim T.

07/01/2016 12:00:00 SA

Watch out! This company wants your money! Gave us a bid for $3,800 for a clogged A/C line. We called a reliable compny for a second bid. They added freon. Cost; $300. Completely disgusting company! I dont think they deserve even one star,,,,,,

Diann G.

6/24/2018

A few years ago i put in a new heating and air system with BellBrothers. I added the warranty because i was renting my home out. A couple months ago the renters moved and left the home a mess. Bell Brothers came out and serviced the system and noticed additional damage due to the lack of care and filth from the renters. In the past 2 months they have been to my home repairing, cleaning and restoring my system to its original working condition under the warranty. There are further parts needed to finish repairing the system but the attic (where the unit is located) is too hot to work in currently.. I have had to call them to come check out why we had no cool air on a couple of occasions, within an hour a service technician is at my door getting the system up and running once again. I can not imagine having a better more diligent company installing and now working for free under the warranty to get my system back to its original condition. The technicians who have come out are knowledgeable, friendly and highly trained. I highly recommend using this company for your air conditioning and heating needs.

Jennifer K.

9/15/2015

I have been a customer with Bell Brothers for many years. They installed our A/C unit when our old one finally gave out. Every time they came to the house they were professional and did the work they were there to do. THAT HAS ALL CHANGED. I recently had an air conditioning problem at a house that we rent to a young family with small children. I thought I could count on Bell Brothers to get the job done fast and efficiently as they had done in the past. They went to the property on July 9, 2015. There was a long list of problems that they said the unit had including cleaning the eval coil and adding 2 lbs. of refrigerant which totaled $388.95. I paid them to fix it and joined their elite club which I also have at my own home. On July 13, just 4 days later, I called again because the unit stopped working. They charged me $45 to go and look at the unit again and said the TXV needed to be replaced and that would be over $1,000.00. They suggested that it might be covered by the warranty as our unit was only about 5 years old, but that they don't do warranty work on Trane units, they only install them. I called Trane and found out that it was covered under warranty and Bell Brothers was authorized to do the work. Another call to Bell Brothers and they said they don't do warranty work because they don't get paid enough to do it, so unless I wanted to pay $1,000.00 for the work, they couldn't help me. I had no other choice but to call another repair company. I called Buckley Heat and Air on July 14, 2015, who originally installed the unit. They went right over and found the unit running at too high of amps and was over charged on refrigerant and the TXV was disconnected from the line, which were all of the problems that I had paid Bell Brothers almost $400 to fix the first time. They were able to clean up the mess that Bell Brothers made and charged me only for a service call, $95.00. The unit has been running fine since and I have not had to replace anything, warranty or not. We also have had some very hot days that have tested the unit to it's max. I have called and emailed Bell Brothers several times trying to discuss this problem with them and they will not call or contact me. They took my money, made a mess and then refused to stand behind their work. This company has changed drastically since I first started using them many years ago. I have since cancelled my elite club membership with them. Clearly it buys you nothing but poor service.

Jess B.

2/18/2023

We have been waiting on this company to provide parts to fix our heater for a whole month now. We literally have a baby and are using a space heater to stay warm at night.

Weekly calls to check in don't seem to make a difference. Could not recommend LESS.

Bart B.

01/12/2022 12:00:00 SA

We bought a new HVC from Bell Brothers at 16,000.00 dollars in 2019.
Our Nest lost the WI-FI connection so I called to have them help me get it back on line. Because I did not have a protection plan they would NOT help me over the phone. They told me I would have to pay 99.00 dollars to have a tech turn it back on, remember I paid 16,000.00 to this company. You would think they would make good on just that. I'm here to let you know their commercial states customer service is what separate them from others. NOT, NOT, and NOT. I am very disappointed in this company and will NOT ever direct anyone to this company.

A M.

1/16/2021

Called Bell Bros. after my heating stopped working. Our home and HVAC system is 7 years old, so obviously it has to be something simple. I diagnosed as far as I could, and when I felt it was out of my league I called the professionals. Tech came out next day (which was great) Tech was also great and very through. here is where the one star rating comes in. He told me he believes it is my control board that needs replacing and I agree since I had done some diagnostic and that was the conclusion I was coming too also. I ask how much to have him order it and install it (simply because I don't want to get back into my attic) He quotes me a cost of $700-$900 DOLLARS!!!! I had already looked up the part online......my circuit board is FIFTY BUCKS! $50.00!!!!!!!!! I ordered the exact replacement off AMAZON for $49.50, and it will be here in two days.

In addition to the aforementioned, the panel he had to remove to get to the control board was sealed with tape on the top and putty on one side. Granted the panel has to be opened back up to change the control board....but he did't even ask if I wanted him to seal it back up....so I guess my unit will just suck some air out of the attic until I change the control board......

Pluses......Professional office personnel whom answered my call and scheduled my service. Tech who showed up was very courteous and knowledgeable.

Cons......PRICE GOUGING! Plus when I declined them installing the control board the tech hit the road without sealing the unit panel OR putting my return air filter back in! He walked right past in with his ladder, and left the filter leaning against the hallway wall and the air register wide open.

If it was 200-300 sure ok get it on, but 700-900???? NO WAY!!!!!!

Richard S.

3/25/2017

I had a terrible experience with this company. They came out and gave me a quote of over $3000. I then got a second opinion and my system was repaired for $200.00. The new company fixed the problem in about an hour. They were trying to convince me to get a new system. I called to complain. Very dishonest technicians taking advantage of hard working people. Do not call for an estimate. It's not worth your time.

J. B.

2/25/2011

I contacted Bell Bros. since I saw an adverstisement they offered for an $87 heater tune-up service. The technician arrived, inspected the unit, and told me he could only charge me for a safety inspection since my unit was leaking gas due to cracks in the heater exchange (he showed me actual pictures of the cracks with my address on the pictures so I would know the pictures were from my unit), and gas value pressure was showing a high reading. He went on to say it was an extreme safety hazard so he had an obligation to turn off my heater before leaving my home. It would cost almost $3,000 to repair but there were other issues as well (including battery, gas value, etc.) that would increase the cost of repairs. He said someone else from his company had to come out to reinspect the unit since it was such a bad report and they would also provide me info re costs to repair versus purchasing a new unit. I decided to have the unit inspected by another company that found no cracks in my heater exchange or any of the other problems listed by Bell Bros. I'm glad I sought a second opinion. Beware!

nate r.

7/19/2023

Bell Bros is tops; I just had a Club periodic maintenance on a Saturday and when work was done, something was not right. My house was getting progressively warmer during the hottest weekend of the year. Long and short, I was told to go ahead and get a hotel room if it was too hot in my home. I did. The next day, I purchased a portable air conditioner and it allowed me to spend Sunday night at home. Monday morning, a Supervisor/Senior Tech contacted me and after picking up replacement parts, came out and rebuilt my condenser. In a couple hours, my air conditioning was working again. He asked for and I gave him all receipts for my expenses over the weekend during my outage. I received an invoice stating the work that was done as well as intent to reimburse me for my expenses due to the outage. I anticipate that reimbursement soon and I appreciate Bell Bros' commitment to service excellence. Thank you Scott, thank you Bell Bros~!!

Clint G.

04/03/2017 12:00:00 SA

Kevin Braskamp was the technician who came to my house. He showed me and also told me about issues with my heating and air conditioning unit. He gave me options on how to handle the problems. This allowed me to make an informed decision to have my unit replaced. He walked me through the Ygrene program. What a great employee you have!

Steve M.

12/22/2017

They tried to sell me a new unit I didn't need by telling me if I delayed the price will go up by $2000.

Ray O.

07/09/2013 12:00:00 SA

This is a GREAT company to do business with. I had a horrible situation when my AC faltered 4 days before my wife was having major surgery and being sent home to recover. This happened during a record heat wave and I needed a cool house for her to return to after surgery. When I explained my situation, the scheduler (regrettably, I didn't get her name) sent Hector the very day I called, and on a Saturday. After examining my AC and my records, Hector explained the situation and without pressure from him, I knew I needed my heater/AC unit replaced. But it was unrealistic to have the installation before my wife's surgery. Under the company's no customer left behind policy Hector added refrigerant to hold us temporarily at no cost. Ron came out the next day (a Sunday), assessed my AC needs, answered all my questions, and took my order. Ron called shortly after my wife's surgery to check if the old AC was holding, and confirmed scheduling. A week after my wife's surgery, Mike, Drew, and Zak came here to replace my heater/AC unit and they did a great job. House is nice and cool.

This is a company that CARES for its customers. They really helped me out in a tough and stressful situation. I found them to be very courteous, professional and considerate. My wife liked the way they all wore booties over their shoes whenever they were in the house. We go barefooted in the house and it was nice of them to not bring in the outside dirt.

Edujie A.

03/11/2022 12:00:00 SA

I recently was visited by Cameron Marcum (Plumbing) and Franklin Muniz (Heating) for inspection of the facilities in my home and am very impressed by their thoroughness, professionalism and knowledge of the facilities they were inspecting.

I appreciated their patience and ability to explain to me in layman's terms the functionality and lifespan of my plumbing/heating and what services were available to me for the long term maintenance of said facilities.

I have been a long time subscriber and am glad that it was money well spent for me.

Both young men are an asset to Bell Brothers and I hope their efforts are generously rewarded.

Keep up the great work Cameron & Franklin...and thanks for everything.

Anthony S.

3/30/2022

Annual maintenance on HVAC. I scheduled this appointment in February, and have been conveniently kept informed of with appointment reminders through text, and emails. Today I received a call by dispatch to let me know the technician was taking his lunch break and would be onsite afterwards. In addition the technician called to communicate anticipated arrival time.

Our assigned technician was Eric (Tyler) Piearcy. He was extremely professional and thorough on explaining the maintenance performed and inspection results. His recommendation on their annual maintenance program was a great value and we already have Eric booked to come back to maintenance our AC unit.

Thanks Bell Brothers for expanding your service area to Solano County.

Carrie G.

6/27/2015

Called to have Bell Brothers come out to check my AC. They had an appointment available the next day which was great since it was so hot. Ed was awesome and gave great advice and told us what was going on and even helped us with finding a program that could help us.

Kevin B.

5/20/2021

Update! Had Farran Plumbing Service come out and take a look! Turns out there was a 1/2 TSP wedged down there deep - took them 10 mins. Just two days after Bell Brothers told me it would cost $600 to replace. Incredible.

Tammy W.

06/05/2018 12:00:00 SA

I received a flier in the mail for HVAC maintenance. So I called to schedule an appointment. Since I needed a 5:00pm time slot, they scheduled me a month out, which was fine. I made arrangements to leave work early to be home at 5:00. Then I receive a message on my cell phone around 4:30 that said, and I quote, All of our technicians have finished for the day so we are sending them home. I know you had a 5:00 appointment. I was very upset to say the least. I waited a month for the service, I made arrangements with work and they flake. I called the office and some apathetic customer service person says, I am sorry for your inconvenience.

Needless to say, I will NOT be doing any business with Bell Bros. That level of disregard to the customer is astounding. I was planning on purchasing an entirely new HVAC system but they have lost my business. I will spread the word around about their terrible service to the customer.

BUYER BEWARE!!!!!

Zin M.

2/24/2021

We have Bell Brothers for our HVAC & plumbing maintenance. Their maintenance guys do a good job, I think (my husband has interacted with them, not me). So they get 2 stars for this.

The 0 star is for one of their salesmen- Eugene (? Russian guy...?). He came to our house to give a quote bc the maintenance guys had recommended we replace our old AC & Furnace. So we thought we'd go w/ Bell since maintenance has been going well. Without looking at our units at all or doing any of his own work, he gives us ballpark prices (Good- 15-17k, Better 17-20k, Best 20-23k) for a replacement. He then asks us when we're looking to replace. Our units were still working & we had just started exploring, so we weren't 100% on board with replacing our system, so my husband said maybe within 1yr (or sooner depending on how expensive it is). As soon as he heard that, he kept pushing us to make a decision sooner/ telling us he cannot give us a quote if we don't have a timeline, since rebates from SMUD & manufacturers change daily. He pushed us hard, but since he was the 1st quote we were getting & we're not rich people with an easy $20k lying around, we weren't about to promise anything.

When we couldn't give a more concrete timeline, he finally said something along the lines of (& I'm not exaggerating!), To be honest, I'm a salesperson. I don't make money if you don't buy from us. So I don't want to take the 60-90min to look around if you're not even going to buy within the next few weeks. My husband told him, well, we'd still like a quote since you're already here & the guy said I gave you the quotes already (see above for ballpark prices). There was an awkward silence bc we'd never been so blatantly rejected by a salesperson before. My husband then tried to look through the folder the guy brought us, and he said, that's mine & made us feel like we overstepped for trying to get more information. Finally, I said We'll wait, thanks. Bye just to end the agony of this encounter.

Honestly, worst contractor quote experience ever. We took time out of OUR day as well, so he's not the only one whose time was wasted. Once the Bells Brothers membership thing expires, we're likely not going to go with this company since this experience left such a sour taste in our mouths.

And we're now looking to replace within a month, we just didn't want him to push us into deciding. But now we've decided against him for good.

Pete S.

06/01/2018 12:00:00 SA

Emailing in for a service request received no response, a call was the only way to get in touch.

Bell Brothers came out to service our AC and Heater over the past several months. When inspecting issues with the AC, the technician was knowledgeable, on time and respectful. He was able to help us out and the service was quick and cheap.

When we had another technician come out to service the heater. He was able to fix the problem but told us we should be dead by now with how some of our HVAC was set up. He recommended several thousand dollars worth of work. Later, we had another company come an inspect the proposed issues. They replaced some older, wrongfully installed lines and ducking for less than $300 and confirmed there was no immediate danger.

Lina C.

11/27/2017

I called them out to get a quote on a new gas furnace. I did not get an estimate nor did I get a call from the salesman explaining why I haven't received an estimate. I called twice to follow up and never got a return call. I would not recommend this company.

Doug G.

08/03/2021 12:00:00 SA

On Saturday evening, July 3rd, our main house air conditioner failed - bad situation, current and forecasted temperatures consistently well over 100 degrees and the day before a holiday. I called several heating and air companies and .... all but one .... advised that they could not come for a service call .... until the following Tuesday or Wednesday (at the earliest).

Bell Brothers committed to, and .... did have someone at my home Monday morning. They provided a detailed assessment, with pictures and repair options. Since our primary HVAC was over 20 years old, I asked for a quote to replace. Eric Whitlock met with me the next morning, providing detailed information, options, and guaranteed pricing. He was fantastic to work with - I highly recommend him. I signed a contract for a replacement system during that meeting and the work was to be done four days later.

The same day, I received a call from Bell Brothers ... asking if I would like the replacement system to be installed the following day (Wednesday). I eagerly agreed. The whole installation was finished by mid-afternoon on Wednesday. The installers were professional, courteous, and efficient. Very good experience.

I have worked with several HVAC companies over the years including Bell Brothers. That experience has reinforced my belief that ... you get what you pay for (cheaper is often not better).

Carl F.

11/25/2014

I tested out their tune up offer, it turned out to be a scam to sell me things I didn't need and the old scare tactic of your AC unit could go out anytime and that my furnace needed a 1,200.00 metal pan under it so in case it leaked it would catch any of the condensation! What? My furnace never leaked, what the heck? I was shocked at how these guys think the the average homeowner is an idiot. After the so called tune up, I went out and looked in side my AC unit, they didn't even clean out the leaves and stuff that falls inside the unit! Another thing, you will never see these brothers except on TV advertising about how they care about you, they send out a large crew with slippers that is trained to fleece as much as they can out of you.

Daryl K.

6/27/2016

This place is a joke. My AC stopped working on a day that was 108 degrees out. I have 2 little children. Because I rent the house I'm in, Bell Bros told me it would be at least a week to week and a half to have a technician diagnose the problem. Not fix it but diagnose it. If I owned it or I was a business owner I would have service quicker than a week and a half. This place is pathetic. They spend a lot of money on their marketing but when you call for help there is all kinds of hidden agendas or fees. They only want to cater to the big companies to maximize their return. It's all about the money with Bell Bros.

Tim H.

04/03/2018 12:00:00 SA

Been a customer many years with Bell Bro and have the Annual Service $14.95 a month X 12 = $ 180 a year. Think all others can beat that price and themselves with the $87 X 2 service fee . They have added plumbing to the service so I called to repair a leaky seal on a toilet . Was quoted $375 to put a $10 seal and maybe hour of labor plus the $49 call fee to tell me that adds up to $435 ..WTF Time to move on ! The toilet is 2 years old and cost less than that

Yatish B.

7/20/2017

When I called, was given an appointment 2.5 months down...a day before they called in and told me that the guy will be there tomorrow between 2-6. I took half day off to ensure I'm home. Evening, I get a call saying they cannot make it because they are too busy. Asked me to call in to reschedule for 1st week of August.

No apology, no respect to customers time.

Katie W.

09/06/2019 12:00:00 SA

My landlord has service through Bell Bros, so we call and they always get us in. Whether it's plumbing or heating & air they show up fast, and are polite, knowledgeable & efficient. I'm a fan.

Kevin D.

8/23/2016

Appreciated the honesty of Brigt and the craftsmanship if both Jeremy K and Josh P. Thanks gentlemen! Installed next day. Was here for over 10 hours, but job got done in one day.

Monique-Larry E.

02/03/2023 12:00:00 SA

We'd like to say thank you to Chris Fegins who professionally serviced our water softener today, the system is old but still in good working condition according to Chris.
Chris took the time to hand write down instructions for the system for me to reference for future maintenance, such great service!! Thanks Chris and thank you Bell Brothers for being affordable and honest.
I actually paid less then my initial quote of $99 for the inspection, Chris was nice enough to share the option of an annual service contract for $19.95 a month that would cover my future issues for-the resale home we bought almost 1 year ago, which is almost out of its home warranty.
We highly recommend Bell Brothers and look forward to the same exceptional customer service in the future.

John S.

07/03/2023 12:00:00 SA

Plumber showed up on time, polite, knowledgeable, and helpful with servicing our water heater and inspecting miscellaneous plumbing throughout the house. Plumber also suggested options to save on our water bill, and reducing the wear and tear on our water heater. Would recommend them to others.

Dixie F.

12/06/2020 12:00:00 SA

Great service. Reasonably priced. Had a slight emergency and they came out same day! Very professional .

Carol B.

10/12/2017 12:00:00 SA

We were told by another HVAC company that our whole system had to be replaced. Yes, the AC/heating is old, but it still works well. We opted to have BB come out and see what they could do. We explained the problem with the AC (didn't mention what the other company had told us). Within 30 minutes, the BB technician narrowed the problem, and offered a solution that saved us thousands of dollars. He cleaned and inspected the whole unit, and advised that yes, our system is very old, but seems to be in good working order. We will definitely have BB out again for maintenance, and when it IS time to replace the whole system, we will give BB a call! Thank so much for your professionalism and honesty.

Mike M.

06/07/2016 12:00:00 SA

I entered into a contract for a large job. New HVAC, Ductwork, Electrical Panel Upgrade and Attic cleanup with new Insulation install. The HVAC replacement was performed by a stellar install crew. These guys are pros and their work is top notch. Great crew to smallest detail and they keep you informed on every step. Can't say enough, the crew is 5 star all the way. The sub electrician, WiseCo Electric was also stellar and did a very pro job on a difficult panel upgrade. Would not hesitate to use either of these guys again. You need these guys for your work.
The Bell Bros office and project management leaves a lot to be desired though. They are why the overall rating here is only 3 stars. Absolutely no project management. When something changes on the schedule, they forget to inform the customer. Here we wait for the insulation crew that doesn't arrive. We had no single person to contact for questions or concerns.
Would I use Bell Bros again or recommend them? Given how hard it is to find quality workmanship these days, yes I would probably use them again.
They just need a decent Manager to get the office and project people into shape.
The service and install techs are the best!.

Mark D.

5/25/2012

Anthony (the technician) came out and was very professional while doing the 'tune up' of our HVAC for $87/unit. He was very thourough but when he brought me the capacitors for both of the units he said that they weren't performing up to specs. Then he mentioned that the replacement part was $72 each. Now this is a GE part serial #97F5707 and 97F9002 (for the larger unit), which it turns out can be bought online (new) for $6-11. The labor was already paid for in the service so I find charging 10x what I can get the part for myself is very exorbitant. This kind of churning is so common when a company is presenting a value preventative maintainence service. Bell Bros, I thought you might be above that but I guess not. Sorry, but I need to give you a D- for this RIP OFF!

Sean K.

12/20/2010

Received an estimate for replacing our whole HVAC system and must say I was impressed...until I started reading consumer feedback. However they have a A+ rating on the BBB website. So apparently people voicing their negative opinions about this company either do not follow through with their complaints or the complaints are unsubstantiated. Debating on moving forward with the install...and for the record, its not due to the service but more so for the overall cost of replacing the HVAC. This company is VERY professional from the moment I contacted them to set up the appointment.

Sara B.

2/20/2018

We had a plumbing problem with the kitchen faucet and garbage disposal . Rudy Mejia came out and explained what the problem was. He help me pick out the faucet and garage disposal within my budget. Rudy then ordered what I needed and within a few days he called and the replacements were installed. He's is great to work with and I will diffidently call him back when needed. Thanks
Rudy

Debbie Y.

02/12/2022 12:00:00 SA

Our kitchen sink was backing up and our technician, Marcelo, did a good job. Friendly and after the job, he did ask if there was anything else he can help me with with anything else... just like on TV.

Jamie S.

07/10/2016 12:00:00 SA

Admittedly this review is almost a year old. Buckle in and drop some bread crumbs here and there because this is a long one and you'll have to find your way back. If you're not up for it then fast forward to the last paragraph.

I purchased a remodeled home and in the home inspection it was noted that the house was remodeled very well with the exception of attic insulation. There was none.

Winter was in full steam and I finally decided to start vetting companies to throw in some insulation. SMUD offers a discount and listed many companies. I didn't recognize any except BELL BROTHERS. I gave them a buzz and scheduled a consult. A very nice guy came over and did his best to butter me up. He climbed around in my attic and then did a heavy pitch for not only insulation, but new ducts, and a new system (existing was 9 years old and I operated perfectly for the year that I had been using it). I was not totally opposed to better ducts but I knew I still had a decade left in my system so I declined. They offered zero APR 1k down financing for new buried ducts, new seals, another register, and heavy insulation. The bill ran up to around 45 hundo with rebates. I signed a service agreement (mistake) and scheduled for someone to come by and do some measuring.

Another guy came over and measured around inside my attic. He came down and I didn't hear from him so I opened my door to see him on the phone outside by my porch. He saw me within earshot and retreated to his work van. He spent about 15 minutes on the phone in the van. He came back in and went back in the attic again presumably to measure more I suppose.

On his way out he said that he completed his measurements and that somebody would call tomorrow to schedule the service. Tomorrow came and went. No call. Whatever, I'm not in a hurry. I turn the heater on that night and I noticed a light noise when the fan turned on. Next day, no call, noise got louder. Another day, still no call, noise gets even louder. Yet another day, no call yet, noise starts to get REALLY loud and my house is vibrating. I decide that I shouldn't run it even though it's sooooo very cold outside. Try to sleep through the cold and it was terrible. I had a 6 month old baby at the time and I knew another night in this cold wouldn't be wise.

I called BELL BROTHERS to let them know that not only did they never call me to schedule the service, but now my fan sounded like Godzilla was trying to rip my roof off. It was almost like they were waiting for me to call them. I was hoping that perhaps they had loosened something one accident while measuring and hopefully it would be a quick fix. They said that it would be at least three days before they could come take a look at it (in retrospect I should've raised hell). They also said it would be $90. In the meantime I purchased two space heaters from Costco (goodbye $130) because I needed sleep and my infant child definitely didn't need to freeze.

Another guy showed up three days later and said that he was new, and was also unaware that I was already contracting service. He climbed onto my roof and came down with the culprit: a ground up squirrel cage fan blade and a motor. It was as if the fan blade got off kilter and interfered with its housing. He said that he would waive the fee (gee thanks) and asked if *NOW* I would like to replace the entire unit? Uhh no, how much for the parts? He called his parts dept and they said $500 for the squirrel cage fan and another $500 for the motor. My spider sense was tingling. Was I getting bamboozled? I told him to hold off on everything and that I would get back to them.

On a hunch I googled the part numbers as they were now sitting in my garage. New motor? $69.99. New fan (squirrel cage)? $84.99. Did BELL BROTHERS just try to honeydick me out of $850? I know they have to make money but that's over 500 percent.

I asked around and found another company that does free second opinions. They installed the new parts and checked out my insulation. They reinforced what I already suspected. My ducts were fine, my system was probably half way through its life, and I just needed insulation. They installed the said insulation for about $1500 with no problems (which is a reasonable mark up that I don't mind paying. That's the price of business).

IN CONCLUSION: as a disclaimer I have no forensic evidence that BELL BROTHERS sabotaged my system. Only circumstantial. These are the facts: my system was working perfectly before I called them. I just wanted insulation. They pushed heavily for me to replace my entire system. I declined. The VERY next time I turned my system on after their tech was in my attic the system was breaking gradually and within three or four days was vibrating my entire house. They again suggested that I replace my entire system because it was on its way out.
Fuck these clowns.

Jenny T.

12/29/2016

Our heater would not turn on. We called the Bell Brothers and they gave us a time that they would be out the next day. Tim our service technician was on time and fixed our heater in an hour. We signed up to be part of their club and are so happy with their service we made an appointment for them to come out again to repair some leaky water faucets. They are very kind and professional. I would definitely recommend them. Thanks Tim for your great service!!

Jus S.

2/17/2023

Buyer beware, they are a little crooked. Ask for a quote of how much it would cost to add insulation to the Attic and I was quoted for 15 ft of insulation when my attic doesn't even have clearance for 15 ft.

Deanna G.

07/06/2023 12:00:00 SA

We called Bell Brothers due to low water pressure we were suddenly experiencing in one of our bathrooms . Bell Brothers was able send a plumber out the same day we called . The plumber was able to find & repair the problem quickly & effectively. The technicians are professional, friendly & helpful . We will be using Bell Brothers services in the future.

Kathleen C.

11/16/2022

I was quoted $87 to clear a garbage disposal clog but the fellow who they sent said he was not qualified to do more than snake a line which could not be done on a disposal clog. Therefore a plumbing technician would have to be scheduled and the charge would be $301.00. I was very disappointed in them as I had explained in detail this clog was potato peelings in the disposal prior to the lady prior to scheduling the appointment. A waste of time on a bait and witch unfortunately.

Prashant S.

08/10/2015 12:00:00 SA

I trusted Bell Bros for last many years and to be fair they were my 1st choice, when I had to replace my HVAC system. But I had the worst customer experience. I had to call 3-4 times to get the sales quote as if they were doing us a favor. Although being expensive, I chose them over others because I believed in them. even during peak summer days, they gave us an installation date 2+ weeks ahead.

I took a day off and we planned our day of installation. Bummer in the morning, they said the equipment is not there and the technician who came for the job is not well and there was no back up. There was no sense of ownership, each time I called I was being pushed to different people. No proactive way to solve a customer problem, only reactive. I had to call 5-6 different people, from CSR, sales, Installation, dealer, Trane company etc. Whole day was wasted with no results, I was told information from Patrick (Sales guy) which was not true when I validated from the Trane company directly. They lost my trust and I had to deal with the dealer directly.

Patrick never called me beforehand to solve my problem, it was always when my frustration reached out to them, it seems they are trained to sell and forget. Not even once was he sympathetic with my situation. I asked to speak to Jerry/Kenny Bell (owners) many times, to 5 different people but was never let through. I am not sure if they are even aware of the pain customers are going through and don't care attitude by many of their team members. After the 1st day fiasco, my installation was pushed by another almost 3 weeks. So we were out of A/C for entire peak summer season.

Drew ( the tech team) was the only saving grace in our entire deal, he was very professional and hard working, strongly recommend him but others were way below expectations. Gave all chances for them to listen/act before writing this review but still awaiting any reach-out from the owners, to hear my traumatic experience!!

Joel H.

5/26/2020

I've had them come out for a few issues. Don't think I'd do it again. Only reason for the 2nd star is response time. They come within 48 hours almost every time, which is nice.

First item: Plumbing, clearing a main line. When I had them come out to clear my mainline drain between house and street, the guy was fast and friendly, but had to come out for a second visit after 3 days. I paid for both, at my objection since the second visit was to actually do the job right. A week later it stopped up again. I ended up buying the tools and doing it myself. Haven't had to clear it again in over a year. I chalked this up to one employee having a bad day or being lazy one time. Happens everywhere from time to time.

Next item: AC failure. It's only a couple of year old unit, sized, sold, and installed by them before I bought the house it's in. They called mid April to say it's time for annual maintenance and checkup. I asked if it would be OK to reschedule as I have high risk family in the house and want to minimized community exposure for Covid-19. No problem, she says. It'll remain open until things settle down. Today, May 26th, my AC fails, no more cold air (remember, it's a new unit also). I call and they inform me that my warranty expired a month ago. So I guess it was a big deal to postpone that annual checkup. Would have been nice if they told me that when I asked about rescheduling! I'm only one month out of warranty, on the hook for labor on a relatively new unit, and it really feels like they've taken advantage of me for a few extra bucks. I'm sure it's an easy fix too, after all it's a new unit, it's not like the whole thing blew up.

Businesses need to make money, I get that. I just prefer to give my money to ones who do so honestly. It may not be illegal when they do, but it's not right.

Megan H.

7/31/2023

Update on 8/1/23:

Zak (Plumbing Manager) gave us a call this morning after reading our review. He asked us to summarize our experience and apologized. He also refunded us half of the cost of the refrigerator water line installation, which we were not expecting and did not request. He also offered to come out and inspect our plumbing again before we consider replacing our water lines to make sure we feel comfortable with the details and cost of that job. He was very pleasant to speak with, and we are very grateful that he reached out. Thank you, Zak!

Original Post on 7/31/23:

We have used Bell Brothers for the past 5 years with no issues and great customer service. However, we recently used Bell Brothers to install a water line for a new refrigerator. The job cost over $700. Unfortunately, the technician installed a very short line (about 1 foot was sticking out from our wall) which was not nearly long enough to connect to the refrigerator. This caused a lot of confusion/frustration with the refrigerator delivery guys who could not install the beverage center/ice maker. We ended up having to replace the line with a 10-foot line which was quite a pain because the line runs under a cabinet and behind our dishwasher. During that job, we joined the Bell Brothers membership club which comes with a plumbing inspection.

During the plumbing inspection, both a technician and a supervisor came to our house and essentially told us that our water heater needed to be replaced immediately (we knew it was old but were told during our last inspection that we could keep using it) and we needed over $15k worth of work done to replace our water lines (we also knew this because we live in an older home but were told last time that it wasn't an emergency). We moved forward on the water heater replacement the next day. The technician that was sent out for that job ended up getting upset because the supervisor from the previous day did not take measurements of our water heater closet. Because of this, the technician broke the new water heater trying to wedge it in the closet because it was too big for the space. He had to leave and get a smaller tank, so the job ended up taking over 4 hours. We thanked the technician for completing the job because the supervisor had warned us that our water heater was a hazard and needed to be replaced. The technician then made a snide comment that it was the supervisor's job to convince us to replace it right away...which made us question the supervisor's integrity. Overall, this experience left a sour taste in our mouths, and we are not sure if the $15k pipe replacement is/is not an emergency (the supervisor told us to not let our own pets drink our water!). We will be getting a second opinion before going forward with that job.

Ron C.

2/15/2016

Wow, talk about over-priced and questionable. Got a quote from their sales guy for over 18K to replace A/C unit and ducting. It included an incorrect assumption by the sales guy of 2K in government rebates, which we later found out with a quick google search that those rebates had expired over a year before we even got the quote... wow. So, we got a quote for a totally comparable system and duct replacement from a competitor for just over 12K. 6 grand saved, and no regrets going with the other guy. Maybe Bell bros. has super awesome mind-blowing service after signing that dotted line with them, worth the extra 6K? Doubt it..., but guess we will never know. The money saved will make a great family vacation...

R N.

5/20/2019

Poor customer service and what a waste of money. I paid the yearly fee and now it will take them two and half month to come and service my A/C. Buyer be aware of the scam!

Prakash S.

6/16/2021

I wanted to write a review for the service Bell Brothers recently provided for our air conditioning system. Our 14 year old system stopped working in May and it turned out to be a faulty compressor. Our options were to either get it repaired (replace compressor, recharge coolant and a couple other tasks) or replace the whole unit. The difference in cost between the two options was small and it was a no-brainer as to which to go with.

- Steve from Bell Brothers AC sales was extremely thorough in explaining all our options for the new system and gave us an excellent price with the best service plan.
- Samuel and Ismail - the technicians who came out to install the new unit - were very professional, highly competent and clean and did an excellent job installing and testing the unit, explaining it all to us and hauling away the old system and associated piping and parts.
- Maritza and Dominique from the services department gave us the best options for future service so we save money in the long run and gave us an extra free service on our heater before the winter though we did not replace the heater along with the AC.

Bell Brothers are indeed the No Surprise Guys. If anything came up that was outside what was agreed to - however small - they stood by their commitment and honored the original promise even after the install was done and the payment was made. I really appreciated that.

Extremely happy with their service, follow-up, customer focus and integrity.

(On a separate note, I called them later for a unrelated, minor plumbing problem and the quality of work and professionalism was the same and the price extremely competitive. Plumber's name is Sean). So this excellent culture seems to permeate the entire Bell Brothers organization).

Prakash
Folsom

Chad H.

6/22/2017

I just got off the phone with Bell Brothers. I made an appointment with them on Monday to look at my AC. Understandably, they are busy. Everything was confirmed and set for Friday.

On Thursday afternoon, they called to cancel and said that they couldn't make it as scheduled. They then explained that a couple of their techs are in the hospital suffering from heat exhaustion. They suggested that I use a different company and that, possibly, the other company could fit me in. I asked when the other company could come out - she didn't know. I asked to reschedule Bell Brothers for Saturday or Monday - she said no because she didn't want to bump the other appointments - I said, but that is exactly what you are doing to me...

This is concerning on a couple of levels. Foremost, why is Bell Brothers working their employees so hard - to the point of exhaustion - during a heat wave? Also, I'm very frustrated that I get a call the day they had been scheduled - now I have to wait at least another week to fix my issue. Lastly, why are they making appointments and later telling me to use another contractor? Do they just want to tease the notion that they can perform?

At any rate, I would not recommend Bell Brothers. They left a pretty bad taste in my mouth.

Annabel C.

12/06/2022 12:00:00 SA

This company misrepresented what I needed. They tried to up sell me something I didn't need.
When I found out what was done I wanted my thing taken out. I am a senior citizen and I want others to know what I have been through.

Richard Z.

9/19/2013

Fernann came to our house to do a inspection on our AC system. We continue to have rusty water leaking from our secondary drainage and wanted to know what's wrong with our system and how to get rid of it. Fernann took photos and explained to us in detail on how the AC system works and how the rusty water formed in the attic. He then broke down in very simple terms on what is wrong with the current setup and what should be done to correct the problem with photos he took from the attic. A detailed work list with estimated pricing was provided to us for consideration. He seemed extremely knowledgeable with his profession. His customer service exceeded my expectation by far!

I could not have asked for a better service from an AC company. A+ and highly recommended.

Sunny L.

09/09/2019 12:00:00 SA

This company is like a used car lot. They employ sales people....not skilled electricians that could fix an hvac problem. I paid a fee for a guy to come out and tell me I need an entirely new hvac system. He didn't fix anything, so I'm not sure what I paid for. Would really like my money back. There was NEVER discussion of fixing the motor. I was quoted $16,000 over and over - again, with no discussion of just fixing my motor. The pressure was exactly like going to a car dealership. He wouldn't leave my house and wanted to call a second Bell Brothers guy out to my house to discuss purchasing a new hvac system. I told him I needed to think about it as I don't have the money for such a huge investment.

So, I eventually called another guy who was able to replace my motor for $400. I will never do business with Bell Brothers for anything anymore. Extremely disappointed that you act like you are an honest company, when in fact, you definitely are not. Come to find out that other customers have had the same experience. Shame on you for having a salesman come into my home, charge me a fee for doing absolutely nothing, and attempt to get me to go deeper into debt by using the PACE Program which is a scam and screws homeowners in the end. Shame on this company.

Piper R.

2/16/2023

Despite some not so stellar reviews, I've had great service from this company, my tech Nick G is the best, I request him for all my services! He went the extra mile for me yesterday when I asked him to check if my gutters needed cleaning, he actually cleaned them and made sure my downspout was clear!! I only wanted him to check since he was on my roof!! He also fixed something that a previous company botched up (they were on my home warrantee plan and patched something with duct tape) Plus he's super nice and not pushy. I've had great luck with Bell Brothers!

Brooke G.

03/06/2018 12:00:00 SA

All I can say is wow!! We are not the ones who purchased the HVAC unit installed in our home yesterday-our landlords did- however i had to leave a review on how well the crew did. Sam and Henry and (can't remember the other ones name, sorry!) did Amazing. They ripped the whole old unit out of our attic (messy messy job) and replaced it with a brand new unit on top of the roof. The guys on the crew were very knowledgeable and knew exactly what to do. They worked and were professional every minute they were here in our home. The crane truck arrived right on time to lift the new unit onto our roof. It was an 11 hour operation and despite the difficulty - they knocked it out and made it look incredibly easy! They wore booties, laid down mats / rugs so they wouldn't make a mess (which i was worried about) but even at the end of the day when the Job was done - they vacuumed everything and made it look like they were never even here. They installed new smoke detectors and a carbon monoxide detector as well and sealed off all of the vents. Our new unit works so good! Thank you Bell Bros! I will definitely be using you guys in the future for our HVAC needs as well as referring you to friends.

Philip M.

6/21/2012

The service engineer Matt H. was just here for scheduled preventative maintenance. He was professional and thorough, giving us some great tips to extend the life of our equipment.

Jamie H.

6/16/2017

The technician was very nice, but his first visit to tell me I had a leak and fill 5 lbs of refrigerant was $500. The second trip to locate the leak, which took ten minutes, was $500. The quote to fix the leak, the part was under warranty so only labor, was $1500. I called another respected company who came out and quoted us $400 to fix it. I feel like I was gauged by Bell Brothers, but hey, my $1000 paid for one of their commercials. Don't use this company if you want to save money. They'll rip you off.

Maureen T.

12/30/2015

The tech came out and quoted me $79.99 to come out and $153 to unclog a shower drain. When I questioned the cost he took $20 off. I pretty much had no choice because he was there and going to charge me $80 anyway. I feel their no surprise guys saying is untrue. The tech spent 10 minutes to unclog the drain (with a simple screwdriver not even a drain snake) and I ended up paying $209. Next time I'll know better and call someone else.

Mary M.

6/20/2017

Sadly enough the customer service clerk from BB advised me that they cannot service my AC that I bought from them 2 years ago for $15,000 dollars because they are too busy!!! They can't come out until Sept. I advised that I will have to go some where else and she seemed fine with that. Oh did I forget to say that we referred our son to them 3 months ago and he bought a $12,000 unit? Oh did I forget to say that we bought our last unit from them 6 years ago in our last house for $9000? Well I guess this is how a good customer gets treated. Time to move on. Thanks Bell Brothers!!!!
UPDATE: Lol 30 min after my post they call and by golly they can get a tech out in a week! To late One Hour AC is scheduled for Thurs.

Brad G.

12/10/2021 12:00:00 SA

This company is not worth it in the long run, it's really pricey and not worth what they cost. Their technicians are salesman and get commission from their sales, do not buy anything from these people they are a rip off and almost double the price anywhere else trust me. And treat there employees like slaves not worth the trouble or the work

Daniel J.

10/14/2017

Bell Brother's service sucks! They took payment for the service call with a promise to provide a complete estimate the following day. Four days later a secretary called and indicated they lost the payment and wanted me to resubmit it. So, naturally I asked, What's the estimate for the repairs? She acted totally confused, and eventually called back two days later and says, Sorry, the serviceman forgot to get one. Huh? In the mean time, another HVAC company had shown up, provided an estimate, and completed the repairs the following day. Isn't that how it's supposed to work Bell Brothers??? Your service sucks on several different levels. Of course, after all this, they still sent me a bill for the service call. Terrible!!!

Lisa G.

11/03/2017 12:00:00 SA

This company goes above and beyond with customer service and quality of work. I got a new A/C unit a few months back and have been more than satisfied. I'm currently getting new windows put in. AJ(Anthony) and Cameron are professional, clean and do amazing work. The price was the same as Home Depot, but what you get with Bell Brothers is beyond what anyone else has to offer. I will forever use them above anyone else. Keep up the great work. Thank you AJ for being so great and caring about your work.

Rita G.

08/12/2023 12:00:00 SA

I'm saddened to see the many negative reviews for this company. For the second time I've used them for the annual A/C tune up. Each time I've been treated with the upmost courtesy and respect. The technicians that came out today were Nick G. and Richard. Nick explained what they had done. Discussed with me the condition of my 25-year-old system in a manner that I could understand. He didn't once try to sell me on anything, only advised on ways to keep the unit working longer (change filter often, cut back a plant infringing on outside unit). No big sales pitch as I've had from other companies. I am totally satisfied with the service I've received from Bell Brothers, and I will definitely request Nick C. when I set up my next appointment.

Shayface L.

5/27/2017

If I could give negative stars I would. They came to my home, they were rude, cocky, and acted like we didn't previously explain exactly what we need. We had a prior bad experience and wanted to give them a second chance. Bad bad mistake. The way they do business is horrendous, and apparently they haven't changed as a company at all. Forewarning stay away from bell brothers.

Maggie V.

04/11/2022 12:00:00 SA

Update to my previous one star review. Yes Diane, manager at Bell brothers. You did reach out, left a message and asked my husband to call a personal cell number back. Which my husband did twice. And each time left a message and never heard from you again. Don't bother, got a real company now that actually gets on your roof to do repairs.

Aquibi D.

09/03/2020 12:00:00 SA

This post is long over due. Two years ago, we had Bell Brothers come out to our home in Elk Grove. They were polite, built trust, and conducted a tune up. They advised the unit was old and would need to be replaced soon. They were right, infact it stopped working and they advised it needed to be replaced. I didn't make anything of it at the time. This was before COVID so both my wife and I were working so we could afford the purchase. Fast forward to a year later. We sold our Elk Grove home and moved to Fair Oaks. We bought an older home but with much more space for our kids. I had Bell Brothers come out and do a tune up on our AC unit. After 30 minutes of conducting the tune up. The tech says I need a new unit. He explained it stopped working and went into detail about how it was just to old to tune. I was livid. I explained how could this happen twice. He didn't understand what I was referring too. I explained this was dejavu with our home in Elk Grove. We spent 15k on a unit they were tuning up. He appeared shocked and said he was not aware I had already bought a new system from them. I proceeded to call my home warranty when he walks up and says he fixed it. It was now working. It wasn't what he thought it was. He cleaned it and left. I dropped them like a bad habit! Stay far away, not cool.

David L.

11/11/2015 12:00:00 SA

Timely, trustworthy, and great customer service.

Liz J.

01/02/2023 12:00:00 SA

Do not use this company. Bell Brothers (formally ABC Cooling/Heating/Plumbing) installed an $19,000. heating and AC system in our home just over two years ago. We were told that the system would need periodic servicing and that they would be there to service us, although once out of our warranty we would naturally need to pay for the service. They are now telling us that they no longer service any systems in our area and we are on our own. I most definitely would not recommend a company with so little regard for their previous customers and the product they promised to stand by.

Norm H.

7/14/2012

Now, changed to recommended! Despite the oops, Lauren made up in a big way. I called back to take up Lauren's offer and she was able to reschedule a complementary service immediately; no long wait. Next, the technician that came out, Matt Barnes, performed an outstanding service and was very professional. He walked me through the entire tuneup and explained everything. Also, he a local guy with family in the area; always love supporting the small town professionals! Best of all... In addition to the service, we also got a bonus... tickets to the River Cats game! Thanks Bell Bros, we're 100% satisfied!

Paul M.

6/14/2021

Recently our air conditioning in our house quit working right in the middle of the 100 degree week. Bell Brothers service tech came out and quickly found a loose wire in the low voltage control panel. Our total charge was $19 as we have a maintenance contract with the company. So appreciate their expertise and honesty!!

Ivan V.

9/20/2016

Made an appt yesterday for today ac maintenance between 2-6. Confirmed my appt by lunch time and was told that I will get a call 30 min before they arrive. Left early from work and missed 4 hours of pay. Waited till 5pm to follow up , staff on phone put me on hold and was told that the technician is in Galt and will be here at my place in 30-40 min depending on the traffic. At 610 pm Got a call and was told that there was a miscommunication and they wont be able to arrive. They offered a discount for next day appt but unfortunately my day got messed up already. That all I can say.

Melinda D.

07/03/2023 12:00:00 SA

I have a split system that worked great on Thursday. Friday morning only the upstairs was cooling and the downstairs was HOT. I've experienced this before and knew I had a damper motor issue - repair or replace. On Saturday afternoon during 108+ temps - two Bell Brothers trucks showed up to do the repair. I was thrilled to get a same-day appointment in the crazy heat wave, but one guy was selling me on a new system before he even crossed through the door.

They were here for 1 1/2+ hours and tried and tried to sell me a new system, new duct work, refrigerant for my old system at $600-$800 per lb, and more. They confirmed that the damper was working fine, tried to show me that I was getting air downstairs and that the system was simply working too hard, and that my system was just too old and installed incorrectly. Price for replacement ranged from $24K - about $50K.

I had another firm out this morning (Monday am after a HOT weekend). This tech opened the damper manually, confirmed I needed a new damper motor, and ordered the part for installation. My downstairs is cool again - woo hoo! Due to the July 4th holiday - I am scheduled for a new damper motor install next Monday.

I have canceled my membership and will NOT renew. I have cancelled my A/C tune-up. Get a second opinion!

greg C.

3/18/2015

I have good reason not to trust these guys. It's been about 6 years now since they came out for a simple repair job. The technician came out did some very minor repair and the heater came back on. However from then on it was all about selling us a new HVAC unit. Was shown a blurry cell phone picture which allegedly showed a crack that could lead to a major fire. That same day a salesman came to our house telling us a furnace is only good for 10-15 years (ours was 20 years old) and we needed them to install a new furnace.
I had PG&E come out for a FREE inspection and the PG&E guy told us that we got the same hard sell usually used by Bell Bros. He also said there was nothing wrong with our furnace and NO crack. It's been 6 years now and still our furnace works and no fires. I believe Bell Bros. specifically targeted us for an unnecessary furnace replacement.

Teri M.

12/02/2021 12:00:00 SA

Heating/AC duct work. Absolute WORST customer service ever. Technician came out in July, said they couldn't get parts until Oct. I called them in Nov. they remembered that they should have called me to schedule. Promised to have a technician call me. No call back. I had to call 6 times, over 6 days to get a return call. Technician then promised that the home office would schedule the work to be done. No call back. Had to start calling again. Once scheduled, the accounts payable dept sent the wrong invoice.

Just like other comments and ratings, you get the run around by untrained staff.

Don't fall for their commercials! The Bell Brothers commercials of 2 friendly brothers offering amazing customer service is a joke. AND, their prices are way too high. Go elsewhere!

Michelle B.

7/27/2022

We purchased a new unit two years ago spent over 15,000 dollars on it. They were more expensive than anyone else but I was assured that it would be worth it because their customer service would be great. That has turned out to be a total lie. My unit has broken down twice in two years and while they were quick to come out and take our money but when their protect breaks they say all techs have gone home and make excuses. Save your money and go with a more affordable company.

Jaime G.

8/14/2019

True professionals! We had a main sewer block and Doug took care of us! He was friendly, knowledgeable and fast! It was a pleasure to work with him. I will not hesitate to contact Bell Brothers if I am ever in need of their services! Thanks again Doug, you are an asset to your company!

Bryan M.

1/21/2023

This company are crooks. If there was 0 stars I would give them that. First of all they are more than double the price of other contractors. They claim their warranty is the best in the business a complete lie.
They tried a scare tactic with my wife. Telling her our
Furnace was going to catch on fire not to turn the furnace on. That was a complete lie. We got a second option after we froze all night not turning on the heater. I thought they were a honest and legitimate Company NOPE. Word of advice BELL brothers when you try to SCREW somebody because we have expensive cars in the driveway it will bite you where the sun does not shine. You guys suck
Taking advantage of people. I am a business owner myself and going to let everyone know the way you guys screw people over. Word of advice DONT ever go with this company for a estimate or work.
They can go the hell.

Amy K.

11/19/2021

I've asked to speak to a manager three times now and have never received a call back.
Reason being, my plumbing inspectiondid not consist of anything of the kind.
The guy just flushed my water heater and tried to sell me a part. He never checked a single drain or faucet on his inspection.
What's the point of that?
Oddly enough, the following week I had a huge leak under my bathroom sink.
My brother replaced the metal tubes and all is well, but it would have been nice to catch it before it happened.
Thinking of canceling their $20 per month service check deal.
No issues with the ac inspection aside from receiving a quote for $2k for a different type of air filter. Sell, sell, sell..

Toni D.

8/27/2020

I have been with Bell Brothers for awhile and purchased a new unit. There were multiple problems including installing the wrong unit and having to do it again. The service is poor and the company continues to have less the quality service. I pay for the service and still have substandard results. When I call, the person answering the phone seemed to take the feedback personally. Would not recommend this company and will be looking to change.

Jihey Y.

7/26/2023

ETA: few days after writing my review the quality assurance officer called me to find out in detail what happened and then personally apologized for my experience. He was very professional and showed concern for the issues I raised and said he will be available for further questions or anything else that he can try to take care for me. For this highly professional experience I am changing my rating from one star to two (he was really great, but the last experience was quite poor)

After using them for an emergency related to the new year flood and again getting an estimate for a new heat/air system, I found Bell Brothers to be (1) at the very high end for cost (2) low end for customer service.

In the new year I needed a sump pump in my own home replaced emergently, they were the only one available that day. It took the technician literally all day and three different trips to get the job done and it apparently wasn't done well so my husband had to fix a few things afterwards. The guy who came out was nice and apologetic for taking so long so I won't be too harsh for it.

I had Suleiman come out to give an estimate for my parents heat/AC unit and he was impatient, would interrupt my dad and I when we asked questions, constantly. He kept saying my parents home is not a candidate for heat pump due to their electric panel size and I asked how is that, as I had gotten two other estimates from other companies that both said my folks' home panel won't be an issue. He kept saying those idiots don't know what they're talking about and shut down further question. I've later learned that Bell Brothers only install Lennox and Bosch which have different electric panel requirement then the system other companies quoted us for. We just needed him to spend an extra few sentences to explain this because we didn't know much about HVAC systems; ultimately he could not be bothered.

I've heard from neighbors Bell Brothers' work is at least consistent and they are a larger company so some choose the reliability. That is likely true but based on my new years experience I was not wow'd by their work; based on my most recent experience I frankly was upset that I wasted an hour of my day. Personally, I'll just take my business elsewhere. The big takeaway: trust the two or three star ta (whatever their overall rating is)

Betty T.

6/13/2016

Incredibly disappointed. We had the $87 advertised inspection and was informed of an issue (the technician seemed new - I had to ask why it was 80 degrees in the house when the A/C read 67...oops - he forgot to reconnect something and they always tell us not to forget to do that - okay - so, if he is new, we'll let that one slide). While the technician had me on speaker phone - he explained the issue to the person at the office and helped set up an appointment for the following Saturday to get the repair completed. The appointment was at 7:00 AM (Saturday), I received a call at 6:30 AM from a technician in the field who told me he believed they had scheduled the wrong person for our appointment - our system was 20 years old - did we want a new one. I explained that their technician said our system was working just fine with the exception of the drain system and that is what we wanted fixed. After I convinced him we were not looking to buy a new system, he said someone would have to call him back. I explained to him our appointment was at 7:00 AM so that someone had 30 minutes to figure things out. I received a call from a young lady who explained to me that when the technician called to let me know he was on the way, he found out he wasn't the right person for the job - I explained to her that he did NOT call to tell me he was on the way - he called to tell me he wasn't the right person for the call. I could go on but it just went downhill from there. Bottom line - if you aren't in the market for a new system - don't bother calling Bell Brothers. Really poor communication and coordination - they forget to mention that in their glowing commercials. Won't be calling them again.

Thomas G.

5/24/2023

Joshua did a great job tuning up my AC. He explained everything to me.
I will request him every time for my Fall and Spring service.

Tom L.

12/14/2018

I have had a very bad experience with these people. After calling them to service my home due to the fact that when I bought my home the previous owner had them install a new unit a few years before I bought the house I though it was the right thing to do. Come to find out if you need any warrantied parts cover you had to have been the original person or owner or you get charged for parts. They also as part of a package to service your heater/AC unit and plumbing send people out that are not qualified for the service. They sent out a person to inspect all my plumbing that turns out wasn't a plumber. I was told this by a manager who tried to justify this as the person who came out told me I needed to replace my Hot Water Heater. After spending money for my Home Owners Insurance policy using my deductible for this replacement I thought I needed it turns out it was a $10 intake line that was leaking and not a REPLACE MY WHOLE WATER HEATER issue which is what Bell Brothers service person told me and left it in writing. So a $10 part now cost me $75! When I got a manager to call me back (after having to place another call) a day after I was told I would be called he said they would have had a second opinion ACTUAL PLUMBER come out who would have seen this and only have charged me $280 for this so using my home owners policy was cheaper. I will never use them again and make sure to warn all the people I know not to trust them. What is very disturbing is on the inside cover of the paper work they leave with the customer they seem to claim to have core values that correspond with the word ETHICS. The Bell Brothers really need to get back into their company and get them to follow these ETHICS.

Pamela P.

11/05/2018 12:00:00 SA

First of all the salesman Jeff Barnhard came across extremely pleasant and helpful during the time he was at our home. We determined that we needed all new ducting due to uneven air flow and a new heating and air unit along with a Nest thermostat wireless. However, his first mistake was writing up our contract for a gas unit vs an electric. We do not have gas in our home. He offered us 2 smud rebates and a 3rd rebate which were written on his legal pad, which I do not have copies of. When we realized that he had made this mistake he gave me the No suprise guys line and assured me I was getting the best deal, as this is the 2nd time we have used you in the last 12 mos. You also replaced a unit on our rental.

1) With the above occurring, he opened 2 lines of credit in my name due to his mistake, thats the first mishap.

2) Removal of existing unit was scheduled for 7/25 Wednesday. You also delivered the new unit that morning,even though it wasnt to be installed until 7/27 Friday. The unit arrived damaged. I find it very questionable that Bell Bros would load and unload a unit in this condition and think its ok to sell a customer a brand new unit like this.

3) Upon completetion of the install, we still didnt have any better air flow, in fact it was worse.

4) Nest thermostat wasnt installed,

5) We were replacing our roof concurrently along with the heating and air unit, therefore we had a dumpster in our driveway in order to dispose of our garbage.Upon completion of the unit being installed, we noticed that you installers had used our dumpster to dispose of their garbage, leaving no room for our garbage.

When I arrived home Friday evening, I noticed the air flow, the incorrect thermostat and the use of the dumpster. I called Bell Bros to make them aware of this, thinking they would atleast send someone out to get the garbage out of our dumpster asap. Saturday morning I worked, arrived home from work after 12noon and the garbage still wasnt removed. I called Bell Bros again, this time I was told the salesman Jeff would be in touch. It was between 3-4 pm that he called us back. This garbage wasnt picked up until Monday morning. This caused a whole weekend delay in our roof job being we had no room in our dumpster. I also had to extend the time that we had the dumpster, which cost me more!

5) Installers left two different areas soiled with finger prints on the wall.

6) Wednesday 8/1 your installers returned to correct the air flow and replace the thermostat with another incorrect one. I had to call in to the install dept and speak to a manager about this. He readily called the installers to make sure they had a Nest on hand to install the correct thermostat.

7) After all of the above I called in and spoke to your accounting dept to confirm which rebates we were due, because it isnt documented on any of my paperwork. I told the lady what I was told, and she said she would have the salesman Jeff call me. I still havent received one of the rebates I was promised.

8) A week or so later, we noticed bubbling in the ceiling where the unit is sitting above this room. Guess what, we have water damage, due to the removal of the old unit being tipped during removal. We called immediatley when we noticed the damages. At first they wanted to send their handy man to fix it, then they asked if we had paint to just paint over it. I explained due to the imperfect smooth texture we have, it was in both of our best interests to use our contractors that originally did the work.

We started this project 7/25, I emailed Chalynn a week ago, pictures and receipts. No reply email, nothing. I call, leave a message, call again in the afternoon, they want me to leave another message. I tell them this is the 2nd time I have left a message and she never replied to my email that I sent a week ago, is there someone else that can look into this disaster. Raquel puts me on hold, comes back to tell me my check is in the mail as of today. No apology, nothing, ever was given. We all makes mistakes, apparently Kenny and Jerry just dont care. I will never use them again, nor will I refer them. This has been by far, the worst experience I have ever had in doing business. I am a very disappointed customer.

Nuna S.

7/27/2016

We have had Bell Brothers do our semi annual service since 2010. They have done a much better job than the other company in town that also starts with B. Our house is 15 years old and the HVAC had some issues besides being undersized by the builder. So we decided to purchase a new system. Had Jeff from Bell come out and give us a bid on 6-1-2016. It took 2 days to complete and they were done on 6-8-2016. There were some missing parts that were supposedly ordered. Found out after a month they were not because of a personnel issue in their office. The installer, Ernesto was great. The parts were now supposed to come in last week but haven't heard from Bell. The parts wouldn't have been ordered if I didn't inquire about them a few weeks ago. Being calling them doesn't help will result in using social media. The salesman, Jeff doesn't call us or communicate. I would give them a 4 or 5 star if it wasn't for the missing parts. Reading other reviews now indicates there is a pattern in their operation. Maybe one of the Bell brothers will contact me.
Update - 7-28-16 still working with Jeff the salesman for the missing parts. Appears as of today they still have not been ordered. The rating should be 0 stars because of terrible management.
Update 8-2-16 have an appointment for Bell to finish the work this afternoon. Based on all my phone calls and reading the reviews the technicians doing a very good job. It is the staff working in the office including management that is where the problems are. Many phone calls and speaking to Jennifer who stated the parts were ordered and I found out they were not ordered until last week, 7-28-16. Almost 2 months since they started the install. This reminds me of the show Undercover Boss, maybe the Bell brothers need to take a closer look at their operation.
Update 8-30-16: Ernesto came and installed the temperature sensor and also ordered 3 vents that were to be installed during the initial install in June. No call has been received about the vents so I texted the salesman and he texted back they are looking into it and I should get a call by the end of the day. The office has a problem and needs to resolve it.

Beth C.

08/02/2022 12:00:00 SA

Just wanted to extend our thanks to all of the wonderful team members at Bell Bros.

We had all of the windows and sliders in our home replaced. From the initial visit with Frank, who is the absolute BEST, to the install with Mohammad and his crew, Alexis, Ben, and Rodolfo, to having a few screens replaced with Tomas and Matt, and having all of this set-up and coordinated with the SUPER responsive, Bernadette in the office - we are just beyond pleased and thankful for the efforts, honesty, time spent, and care they all put into this project.

We are so appreciative and highly recommend. Thank you all at Bell Bros.!!!!!!

Mari L.

07/01/2014 12:00:00 SA

While in a perfect world we would never have problems with our heat and air, life happens and it's not always perfect! I have had bell brother for about 10 years and give them rave reviews. While unfortunately there have been some hiccups 2:30 am automated calls for service and the technician that clogged our toilet. The pros outweigh the cons. I have a disabled son and cannot afford to be without working air/heat because of his medical needs. They offer 24 hr emergency service if you have a contract with them which includes twice yearly service and maintenance. It is nice to know that if I have a problem someone will come out to fix it within 24 hrs.They also went out of their way to provide emergency service to my parents immediately after she had surgery. In a world full of big corporate entities it is nice to have a company you feel actually cares about you.

Joanne D.

06/09/2022 12:00:00 SA

My husband insisted Bell Brothers would be great because he liked their commercials. When we got one of their $87 offers for system maintenance, he jumped at it. I wasn't initially present, but he said several men showed up and started looking at our HVAC system. As far as he could tell, there was no maintenance being done. About 15 minutes later a bright and shiny salesman showed up to tell him our system needed to be replaced - furnace and A/C because they were both malfunctioning and non-compliant with current standards.
My husband brought this charlatan in to see me so he could try to convince me to purchase a $30,000 new system (his EXACT written quote). As soon as he saw me, he knew his goose was cooked - my husband is very elderly, but I AM NOT. Sorry, you might convince the old guy, but not me!

Needless to say, we called a more reliable company - the service man said none of the things BB had listed as wrong - cracked heat exchanger and a non-compliant air conditioner - were a problem. He replaced 3 parts on the air conditioner, cleaned it all up and gave the furnace a good cleaning (work not done by Bell Brothers), and installed a new thermostat because the old one was malfunctioning. Cost? An affordable $600. Now we have lovely cool air, just in time for the summer heat.

S C.

9/13/2022

have tried to call Bell Brothers several times for different plumbing issues. Each time they're too busy to come out. A plumbing problem is not something you can plan in advance and most of the time you do need someone the same day. They are not able to provide that service.

caleb d.

02/04/2015 12:00:00 SA

Had basic service and was told a crack would cause gas leakage into the home and kill us.
Turned off heater and didn't use until second opinion from jr Putman.
This guy took my system apart, showed me the hairline crack and said there's nothing to worry about but it's good to monitor it because it can wear out the system, no health threat.
The system from bells was over 10,000, I found other systems for my house from Putman and another company installed and just as good for 6000.
I'm sure bells has great service after they lie, exaggerate and then gouge you like they nearly did to me.

Dave B.

8/13/2023

Our water heater stopped working because of the thermostat. In order to get it repaired, I contacted Bell Brothers. Their rep arrived, but was not really interested in repairing the unit and informed me that getting a new part may or may not be possible. Knowing I needed an operating WH, I went ahead and bought a new one. The $4100 price for a 50 gallon WH was extraordinarily high, but I felt that was what I had to pay for same day service. I did get my old one to work, but that was after I had signed the papers and the new tank was on the way. I wondered why the Bell Bros rep couldn't have done what I did. I do not recommend them.

Marshall T.

06/08/2013 12:00:00 SA

Very easy setting up an appointment for an A/C recharge with a direct phone call. No waiting for callbacks or waiting on hold. Within 3 minutes, the phone representative had given me a choice of times within 2-3 days of my call, this despite the first 100+ degree days coming up.

Lead-up to the service appointment was smooth, with a courteous reminder the night before, and then a check-in call 30 minutes before arrival, to make sure someone would be home. They will work with you if answering the phone is a problem, too (e.g. if you're always on the phone for work, driving and unable to take a call, etc.).

Service tech (Ian) arrived exactly on time. He took the time to 1) listen to my account of the problem, 2) consider different causes, 3) describe the diagnostics he would do, and 4) give me the choice to 'watch and follow' or not. Some techs act like they would rather have you disappear while they do their work, but Ian was not like this at all. It took him about 20 minutes to get to the problem, then describe what my options were. It turned out to be a straightforward 8 lb re-charge of coolant on one of my 2 units, and he clearly told me the cost before anything was decided. Ian was also careful to always wear shoe-coverings and mindful of where he set his equipment down.

In short, a very professional, efficient, and successful servicing. Why only 4 stars instead of 5? Simply put, the COST was high. After this servicing, although I was happy with the results, conversations with neighbors revealed that we probably paid about 30-40% more than we needed to. But then again, the efficient and professional resolution is always worth a premium.

S H.

11/13/2017

Beware and be ready to be ripped off!!!!!!
Our hot water heater was not working and we contacted Bell Brothers for an inspection since we subscribe to their monthly service. The informed us they could not repair it but would install a new one. They charged us $5K to install a hot water heater that retails for $1086 and took 4 hours to install. We followed up with a supervisor whose justification was that this included a six year service warranty.
Outrageously overpriced !!!!!!

Steven S.

7/17/2015

Dear Jerry and Kenny Bell:

I am writing to inform you of my complete disappointment in the way the installation of my new HVAC system was handled.

I obtained four bids for a new HVAC system and had decided to go with Sierra Pacific. Then my daughter introduced us to your representative. We agreed to have him give us a bid. The bid was $1,000 higher than the bid from Sierra Pacific, but he convinced my wife that your workmanship was better and you installed higher quality equipment. He stated that your air-conditioning unit was the highest rated and quietest on the market.

My wife expressed concern about the installation crew. We have had several bad experiences with contractors sending out workmen who did not know what they were doing. Your representative told my wife that he would make sure that he would schedule the very best crew to do the install.

The day before the installation was to take place, your representative contacted my wife and told her that he could not get the crew he promised. He gave her the name of the new crew leader and told that this crew was just as good as the originally scheduled crew.

On the morning of the installation, an entirely different crew from the name given my wife showed up. She was working at the computer during the installation and she could hear your crew through the open window calling the office for instructions on how to install the system. They could not get it to work and it did not appear that they knew what they were doing.

When my wife had to leave the house to run some errands, she asked the crew three times if she should cover the couches to protect them from dust when they enlarged the vents. They told her no and stated that they would cover them. When she returned home, the couches had not been covered and they were covered with sheet rock dust and debris.

She pointed this fact out to your crew and they promised to clean it up. They slid the couch away from the wall and scratched our newly installed hardwood floor. They left handprints and smudge marks all over the ceilings and walls where they worked.

During sales meeting, my wife told your representative that the air return near our bedroom was loud when the air conditioner was running. Your representative promised her that after the new installation, the air return would be much quieter. When the installation was completed, the noise from the air return was twice as loud has it had been with the old unit. Also the new air conditioner unit outside the downstairs bedroom is louder than the old unit and vibrates that entire room. We did not have this problem previously.

After many phone calls and several weeks, you sent someone out to fix the intake noise at the bedroom. My wife asked this person why the duct work had not been installed correctly the first time. She was informed that everyone does it their own way. I would expect you to train your people to do it the right way.

The person who fixed the duct work could not fix the noise and vibration issue caused by the air conditioner unit. My wife called and complained about it again because our guests could not sleep because of the vibration.

You finally sent a third person out. He could not correct the problem either. While he was there, my wife informed him that the new unit did not cool as well as our old one did. He checked the unit and found that it needed Freon. Shouldn't the unit have been charged when it was installed?

This gentleman told my wife that he was going to do some homework on the vibration issue and get back to her. We have not heard from him, nor from anyone else at Bell Brothers.

This situation needs to be corrected. I am asking myself why I went with your company in the first place. I believe I could have gotten the job done better and $1,000 cheaper by Sierra Pacific. I am upset with my wife for paying you until the work was satisfactory. Now you have no incentive to correct the problem.

My sister-in-law just had a Lennox unit installed. She had no problems. The unit is quiet and does not vibrate.

My son and daughter-in-law will be moving into the bedroom that vibrates in about three weeks. I want the problem fixed by then or you can come take your equipment, refund my money and I will get someone who is competent to install a new HVAC system.

Steven S

Matt G.

5/29/2019

It's been a few years since I used bell brothers but it was one of the worst sales experiences of my life. The technician came to service my system and told me that it was about to fail and that it would be $17,000 to replace the system in my 1,400 sf house. It was a hard sell and I had trouble getting him out of my house. That unit went on to work perfectly for 3 more years when I sold the house.

Elena B.

02/07/2022 12:00:00 SA

They're a rip off do allow them on your property! You called him for a plugged drain and that's it. They're always trying to sell you something else I wouldn't allow them on my property again. Buds Plumming is way better I recommend them.

Sean H.

10/09/2018 12:00:00 SA

I had a clogged shower drain and could not clear it myself. I requested quotes via Yelp, which was convenient. Bell Brothers was the most responsive and reasonably priced. They accommodated my schedule. The plummer arrived at the time promised and cleared the drain within 10 minutes. The price was exactly as quoted and reasonable. Bell Brothers was timely, professional and easy to do business with.

Pamela R.

04/10/2019 12:00:00 SA

I can't say enough good things about Bell Brothers. Their customer service is amazing. Excellent and knowledgeable employees. Always wear booties in my house. Vacuum when they complete their job. I am recommending this company to all of my friends. They are an excellent HVAC company. Since they also do plumbing work, I'll be calling them in the future for any plumbing problems. They are reputable and trustworthy. I highly recommend this company.

Chris R.

1/16/2013

Have been using bell for tuneups the last few years and have been very happy with them. Unfortunately I have recently had an experience that changed my opinion. I have a circuit board out in my furnace and the quote to fix was over $800. I decided to get a second opinion and was surprised to find out others are willing to replace the circuit board which bell is quoting at $750 for its actual cost of $80 (same Exact Circuit Board I memorized the model number when the bell guy showed it to me 50A55-843 WHITE RODGERS UNIVERSAL). I'm all for companies making a profit but come on Bell quoting me over $750 for something that costs $80, that's highway robbery, you should be ashamed of yourselves, people like myself trust you to fix things at a fair price, you didn't do that so you have lost my business. One other thing if you had told me $300 or $400 I would have paid and not even thought about it, even knowing the circuit board was only $80 and you made $320 I would have been OK with that. But $800 plus dollars to install and $80 board that would probably take at most a half hour, that's why I'm taking the time to write this review. My advice to other would be to ask for the part number that is being replaced and do a quick Google search for what the actual cost is. If you don't believe me put the part number above into amazon:-)

John C.

12/01/2011 12:00:00 SA

My package unit was on its last leg and bell bros came out and replaced it very quickly. They are more expensive then most other places but you have the ease of mind that it's going to be done correctly. Everyone was very professional and easy to talk to. I would recommend to anyone.

Kimberly Y.

9/15/2021

My HVAC system was freezing up, as noted on my invoice, at the outside condenser. Also noted was that there was an R-22 volume test which noted low. Then a leak test was performed on the evaporator (which was frozen) located up in the attic which detected an evaporator leak of R-22. At that time, Kenny informed me that the system was low on R-22 and he could put some more R-22 in the system but there was no guarantee that the A/C would work and for how long. At that point the evaporator cover was re-secured and exited the attic. Once in the garage an option was given to me to replace my current system for approximately $20,000. I thanked them for their service, signed the invoice and they left.

Today another service provider analyzed my system. I thought you might want to know what a complete comprehensive HVAC analysis consisted of.
He did analyze the compressor capacitor outside and determined that it was functioning properly. He also detected that the compressor was freezing up. He then tested the R-22 level in the system and noted that the system had an adequate amount of R-22. He then continued up to the attic to test the evaporator for leaks - no leaks detected. He then opened the fan motor capacitor and tested it and noticed that it was not functioning properly. The fan was not operating at the speed which would move the air through the evaporator adequately which causes the evaporator to freeze up which also caused the compressor to freeze up outside. He replaced the fan motor capacitor for $27. He then went back outside to check for any R-22 leaks around the compressor. Both shrader valves needed to be replaced as leaks were detected on each side. He replaced the shrader valves which stopped the small leaks. The A/C unit was then run for over an hour and performed adequately. Although his service lasted approximately 4 hours, the A/C has been running now for approximately 20 hours flawlessly.

In conclusion, I feel that Bell Brothers fell short of a comprehensive A/C system test. I paid $99 for a service that fell short of comprehensive and was more of a sales pitch for the salesman that accompanied the service technician.
I am requesting that the $99 service charge be refunded me and that the service department take some useful data and information for the future service calls.

Henry K.

5/28/2022

We have been part of Bell Brothers Reward Program for nearly 10 years.
They have provided us with scheduled yearly HVAC air/heating and plumbing services with experienced, certified, and professional technicians. Yes, always smiling too. Their guarantees and follow through on completed work is the best! We recently had whole house tainted water concerns. Bell Brothers sent Michael Garcia to the house to hear about our water concerns. He was very informative and personable. He spent nearly three hours giving the positive possibilities and over all benefits of the Halo 5 whole house water filtration and conditioning system. We decided to install the Halo 5 system knowing of Bell Brothers No Surprise guarantees. Within a week a team lead by Collin Rochester and a crew of 4 plumbers spent a day and a half installing the Halo 5 system along with two other plumbing jobs related to the installation. Michael Garcia left detailed instructions of what specifically needed to be done. Collin was informative and personable. He and the crew were on time, worked hard and completed the job in a timely manner leaving the job site clean. Another Bell Brothers job well done!

Joe S.

1/17/2015

Had my AC serviced. Very polite and professional. He even wiped down my AC unit. Would of got 5 stars but they cancelled my last appointment and were a little late to this appointment. Will definitely do business again. Thanks

Update:

They keep cancelling my appointments and when they did come they were extremely late. I had to call them twice. I cancelled my service with them.

Del G.

10/06/2021 12:00:00 SA

We used Bell Brothers earlier this year (Feb. 2021) for a complete replacement of the HVAC system in our house. They did a great job then and any issues during the project were attended to and resolved in a timely manner. So, because of this great experience, we decided to go with Bell Brothers on another HVAC system replacement in another home. BIG MISTAKE!! Being a repeat customer did absolutely nothing for us, the job went horribly and drug on for almost 2 months. Without exaggeration, we had to make well more than 20 calls to Bell Brothers, to get the system installed correctly and then to get it inspected to see if the system was performing as it was sold. Responses and follow-ups were non-existent. If you want to avoid being frustrated and ignored, don't use Bell Brothers. They advertise that they are the No Surprise Guys. Well ..... surprise! They really don't back up what they say in their commercials and they don't give a crap about their customers once they have received payment from them. *You are required to make payment before the installers leave your property. (Evidently whether the system is working correctly or not)

David R.

07/08/2015 12:00:00 SA

I am not one to write reviews, but when you get taken advantage of, you can either take it or comment on it. In June of 2015 we had a technician from Bell Brothers change out a faulty thermostat. The service call fee was fair and even discounted with a coupon. But the markup on the thermostat was OUTRAGEOUS. The charge was one dollar less than $400. By comparison a very quick look on the internet showed the exact same thermostat retailing for $92.65 to $112. This is a FOURFOLD markup over the Retail price as found commonly. Their comment was that they guarantee it for ONE year. Big Deal! The manufacturer has a FIVE year warranty on the product. So just be aware of the price gouging before you use their services.

Leslie G.

7/17/2010

Don't do it!!! Wish I had read Yelp, but middle of winter, cold and 2 kids at home. Guess when all the scheduling got jumbled that should have been a clue. got my unit, worked great until summer kicked in, no cool air, sent out tech, wires not hooked correctly. Then city inspection, hummm, 3 feet of clearance required on all sides, thought the unit was a bit big. Well, now they have taken out 3 feet of my foundation at a corner of my house to connect the new vents as they had to move the thing to my backyard!!! No communication with me before doing it, so if my house falls over, Bell Brothers watch out.....I will be suing you soon I am sure. Run away, run away!!!!

Cindi H.

7/26/2023

Bell Bros. installed a new furnace, a/c and water heater in my mobile home and, while the installation went smoothly, getting the permit signed off has been a complete nightmare. They expected me to schedule the inspection, so I did even though it should have been them calling for the inspection, that was in January. They were only going to send someone to drop off a ladder for the inspector even after I told them that the inspector needed a soap test. They finally agreed to send a technician. The inspector had a list of things that needed to be corrected and to date the corrections have not been completed. I was told in May that they were contacting the inspector and would be on top of getting the corrections done but it's been crickets since then. I wouldn't recommend them to anyone at this point. I am more than a little disappointed and disgusted with them at this point.

Greta R.

07/11/2014 12:00:00 SA

Needed help finishing up the installation of my new thermostat. All I needed was for the technician to get up on the roof and adjust a wire in the AC unit - I had taken care of the rest. Turns out that the thermostat was defective. Had to reinstall my old mercury thermostat to tide me over until I could get a replacement. Not only was I charged the service call fee, I was also charged for reinstalling the old thermostat (which took roughly 10 minutes). So I'm back to where I started, and had to pay $140 for nothing. On top of that, the technician was trying to sell me an AC tune-up package. Um, no thanks.

Paul W.

07/12/2019 12:00:00 SA

I'd give negative stars if I could. We purchased an expensive system from bell about 6 years ago. I was told we'd have a reliable system and they stood behind their work, and we also bought a warranty. There were 7 call backs the first year due to poor quality of the installation and the unit malfunctioning. There's only been one year that the system didn't need repair. It is currently broken and the tech, who was very nice, could not fix it. I had enough and called to see about getting the system replaced as it's obvious it is a lemon. That should have been obvious after the third or fourth post installation call back. The service manager is not there and there's nobody else who can talk with me. I'll give them a chance to make it right and hopefully avoid legal action. I would not recommend bell brothers to anyone.

Amy M.

7/26/2016

GET A SECOND OPINION, THESE GUYS ARE LIARS
These guys came out to repair my mothers A/C unit, charged her over $400 for a service, then told her she needed a whole new A/C unit. This seemed odd because she lives in a newer high-end home and the unit is only 10 years old. Within a week (before she agreed to buy a new unit through them) they started drafting $450 payments out of her bank account. She had to report them to Well fargo and have them blocked from her account. They finally refunded her and said it was a clerical error, after drafting almost $1,000 out of her account!

After this debacle, we lost faith in Bell Bros. so we called another company to come and give us an estimate for a new unit. When the new company looked at the unit they said it needed a new part but was a very high-end quality unit that had a least 10 more years of life left. We ended up paying about $185 for the service call and part for the unit and it has been running like a champ ever since.

I believe Bell Brothers are scam artists, telling people they need new units when they do not.

Rebecca F.

12/25/2016

Trevor, the tech., was great. He took the time to explain everything about my heater, good and bad. If you can have a great time spending lots of money, this was the time. Then when the installers, Samuel and Salvador, came, they were wonderful. They were on time and did the job quickly and cleaned up after themselves. They explained the whole process and how to use the new thermostat. They all were so nice and I felt like I had known them for years. I am telling my friends and family. Love Bell Brothers... Oh and it was on a Wednesday, 12/21/16 and the heat was in on Friday, 12/23/2016. Great Job!!!!!

Matt H.

3/26/2018

I just had a tankless water heater and halo 5 water filtration system added to my house. Nate was the service tech and he worked his tail off to get the job done in 1 day. He was on time at 830 am and didn't leave till 5pm. He was polite, clean and professional. I'm very pleased with the whole process from the office personnel with confirmation calls the day prior and eta calls the day of service. Thank you to all!

Jason S.

9/22/2022

My elderly parents had them for HVAC servicing twice a year and this last visit they crawled under the house and inspected the ducts. Some animals had chewed some holes in a few of the ducts and they recommended full replacement. The tech Malik was very very pushy. Kept offering financing even though I didn't ask. Trying to get a sale. We were quoted without having a customer care rep. Visit 12,500 at least. It's 10 runs. I declined having the customer rep come out and sought bids from some local companies.

Long story short, we replaced the ducts for 5,000. So how in the world can bell justify 12,500 for duct replacement for an elderly couple. Ridiculous. Never will we use them ever again.
Very disappointed

Melissa M.

5/30/2016

Absolutely no sense of customer service whatsoever. I called only to request a technician to come out and give a second opinion that turned into asking about my personal life. My mother is handicapped and elderly so I was helping my mom to not be taken advantage of and get the best pricing available. I was told for service agreement purposes they would need to obtain verbal permission from the homeowner. I was asked to you live in the home?? What's going on with your mom? Questions that were completely unnecessary due to the fact that I told them initially if we did decide to go with their company the owner would be available to sign. Still, they wanted me to have someone call to authorize the work (which makes absolutely no sense because what can you verify over the phone anyways??). Long story short, we will not being doing business with this company because of their lack of understanding and poor business communication ideals. Sad they loss a potential $600 job. Two stars for answering the phone in a timely fashion.

Chris G.

05/03/2021 12:00:00 SA

Doug Gonzales was super professional, friendly and demonstrated care with our property whilst hustling to get the job done! He fixed our blocked kitchen sink which was a little beyond my 3ft snake. In addition he provided some tips and tricks for future reference. The overall process was fantastic. My initial call was answered after about 5 mins, appointment made by 955am and Doug was at our house by 1025am and problem solved and paid for by 1055. Truly A1 service. I will use Bell for all future plumbing and HVAC needs.

Jason M.

3/21/2019

Mitch was fantastic! He came out to our home and new so much about windows. He was very professional and knowledgeable about his product. He went above and beyond our expectations. We got our three bids like you always here people talk about and it ended up being a huge waste of our time. Bell Brothers was a little more than the other quotes (just like Mitch said they'd be) but the professionalism from our first call to Paige in the office to install of these beautiful windows and doors was top notch. We will recommend Bell Bros to anybody and everybody. Kudos!

Norma L.

12/18/2019

They told me my HVAC needed to be completely rewired because there wasn't a ground wire. They said the coil was out and the whole unit needed to be replaced. Estimate was $10000. I was considering refinancing, but my friends son does commercial HVAC repair and he took a look. He said the tech had pulled the disconnect box and left it in another panel. The unit had a ground wire, plain as day, he even took a picture of it and there was nothing wrong with the coil at all. After putting the disconnect back in and checking everything, it turned out to be the fan wasn't blowing and he removed the panel and saw the fan wasn't turning and it started smoking. Cost to replace the motor about $125. The guy tried for an hour to get me to finance with them. Always get another estimate or opinion!

Teddy D.

10/11/2016 12:00:00 SA

My experience with them was awful. I had them come out and inspect my air conditioning units and piping. I also had them give me a bid on solar. They told us that all if our piping and connections were destroyed and not connected properly. I needed to replace everything. I thought this really weird because I had just had another company come out and give me a bid. This did not match what this other company told us. So we had an independent inspector come out and do a complete inspection. We found out that what Bell Brothers told us was not true. They were just trying to charge us more and do things that DID NOT NEED TO BE DONE. Do not come here! They will charge you for things you do not need. We tried to speak with someone from Bell Brothers but they would no return our calls. GO SOMEWHERE ELSE!

Ross C.

05/12/2021 12:00:00 SA

I have used Bell Brothers in the past to replace my HVAC and they did a near price match to the next competitor, and was very happy with the install. Recently called Bell Brothers to replace my water heater. The guy walked up, quoted me double the nearest 3 other quotes I received. Told him about the other quotes, he said they don't price match (which I know is false), that I'm more than welcome to use another company, and have a nice day. Called the manager about price matching other vendors and how I liked their install services in the past, he stated the same thing about not price matching, and would not budge. Would not recommend Bell Brothers for water heater replacement services.

Bruce M.

08/02/2020 12:00:00 SA

It pains me that I have to write this review of the company that installed my HVAC system 10 years ago. Then, Bell Bros. was a different company in my opinion. The system they installed has worked flawlessly all this time and I finally decided I should have them come out for a tune-up ($87 special). Well, I think it was designed to tune me up. Even though my system has been working perfectly, he recommended a Dual Run Capacitor (testing showed it was getting old) for $348 ($261 if I join the $19.95/month club) along with a Hard Start Kit for $644 ($399 club price). That is a total of almost $1,000. I told the tech that his explanation was all Greek to me and that I would have a friend of mine (retired HVAC person) explain in my terms. Well, my friend who just so happened to have done the same to his system (replaced the Dual Run Capacitor and added a Hard Start Kit to his own system) could not believe what Bell Bros wanted to charge me. He showed me online the cost of a Dual Run Capacitor which could be purchased from between $15 and $40 depending on the retailer and the Hard Start Kit around $20. I asked if they were difficult to install and he stated it took him less than 15 minutes. Since he's experienced he figured it might take me up to 30 minutes. Outrageous, $1,000 to install less than $100 in parts in 15 minutes. My next tune-up will be done by someone else. Bell Bros should go back to their roots, this is not the company I hired 10 years ago. Kenny and Jerry, what have you done to your company?

Mary W.

11/07/2017 12:00:00 SA

I needed the main drain cleaned. the service man was there five minutes and said he was finished. I felt it could not be cleaned and could he do it again. His equipment broke off in my main line. It took about 3 hours and a second man to get the equipment out of my drain. My drain is still not clean. They did not charge me but I still have clogged drain. Mary Worthing

Alvina S.

4/22/2023

Usually Bell Brothers are good. But my elderly mom had a sewer problem, they quoted her some ridiculous amount to repair. No detail in the quote of what needs to be done just a straight quote. We had it repair with half the price by very responsive company.

Josh S.

8/14/2020

One constant with bell Brothers is that you need a new system, even if you don't.

I had used bell Brothers a few years ago, and it was a good experience on a replacement system.

Given that we had a good experience, I bought a tune up a few months ago, nice service representative who started out talking about replacing the unit. After saying no to that several times they cleaned it up and we paid for a recharge and leak detection (no leaks found), which was helpful and we were happy up to that point and joined their club.

Fast forward to a week ago, the system stops working. The service guy tries to sell us on a new system immediately upon arrival, which wasn't going to happen without knowing why we need a new system. He searched a long time for a leak and couldn't find it, so again he tried to sell us a new system and we got charged for a diagnostic visit without having any diagnosis.

The next day they called to sell us a new system again, which had become a point of frustration with me. So I had another friend come over who searched for the leak until he found out the problem - bell Brothers forgot to tighten the nuts on the pipes when they charged the freon a few months before.

I paid to have it fixed and called bell Brothers to express my frustration about the upsell, and the supervisor called me back to discuss the problem with me, and he started to justify selling me a new unit. If you are a supervisor getting a call about a guy who is upset about an upsell, perhaps upselling him on that call isn't a good idea.

My AC is fine, I'm glad that I trusted my gut and got additional opinions rather than replacing a system because they couldn't find the problem - which happened to be their own doing.

Donna P.

08/07/2023 12:00:00 SA

Johnathan came out to do our annual A/C check up. He was very professional, polite, informative and thorough. We are all set until next year. Thank you Johnathan it was a pleasure to meet you.

Ramona Y.

07/04/2016 12:00:00 SA

I had bell brothers come out to give me an estimate for a new ac/heat system. I knew I needed a whole new system being mine was 40+ years and they don't even make parts for it anymore . So I expecting a big number to start with. That wasn't my issue or why I only gave them 2 starts. The complete unit quoted was 11,400 that's the whole system. Instillation and all warranties and what not. Not too terrible. Anyway my only complaint came after the estimate was given. My rep text me to check in to see if I spoke with my husband about it and whether or not we wanted him to stop by tomorrow (4th of July) to get the process started. I text back that I appreciated him reaching out but we are going to hold off until our financial situation changed a little. (I just totaled my husbands car so we were dealing with that at the moment) I didn't give him a time line or anything because Im sure in a few weeks we would have gotten that figured out. Anyway his response was very rude. And basically just laughed at that.... And I got very upset about it. Not exactly what I expected from their staff honestly. I text back that I didn't appreciate his response and just blocked his number. I will be taking my business elsewhere. His pitch was great and he made it sound amazing and made me feel comfortable during that appointment. But once I said we had to wait a little his tone completely changed.

Update- so after my review here I did get a call from a manager apologizing how things came across. Which I do appropriate very much. I think it was one person... So Even though I do choose not to do business with them I do appreciate and understand its just that one person and one bad impression. Hopefully this will help their crew remember that even if you give an estimate when it's comes to spending thousands of dollars and some people aren't fully ready to still be respectful regardless.

C F.

11/22/2022

We have been members of the VIP program for a bit more than a year now. We have had several covered services for the $19.95 a month service charge and despite being told that we have the cleanest ducts the technician has ever seen during our heating system inspection, there is always something that needs repaired or replaced. The latest inspection was for our plumbing system. The technician and his supervisor both gave us a review of our system and found several things that needed done, but due to the fact that we explained we were only planning on being in our house for a couple more years, we didn't need to do any of the repairs that they suggested. Except for one very important issue, which was that the technician could smell gas and feel heat on my face when he was checking out the top of the water heater. To us, smelling gas is an immediate call to PG&E and vacate the premises until it is checked out. Not something that you can just keep a watch on. Either there is a gas leak, or not. Calling PG&E was not even mentioned in the conversation. There are just too many fixes that are found on every visit to a relatively new home. We cancelled our VIP program as it appears that the free inspections are never actually free.

Scott F.

9/20/2019

Excellent company to work with. When you call for an appointment they show up, unlike some of their competitors! I've had them do work on several occasions for our home and a rental home, they are consistent in customer service and professionalism.

From Kyle who provided the estimate thru completion of the job by service techs Jeremy, Adam and Kyle (different Kyle) great work, customer service and professionalism. Jeremy lead the crew and was very informative, letting me know where the job stood and explained what they were doing. We had two A/C units replaced, they showed up at the time stated and finished the job same day!

A/C is working great, although we don't need it now going into fall. I would use again and highly recommend!

Jan H.

5/25/2023

Don't believe the advertisement hype. I had a tech come and perform a repair. He sold me on their 2 year maintenance plan which would save me 200 on the service he performed. Service includes two tune ups per year for free, discounts on parts, and priority one status meaning I move up in the cue if I call for service. Called today and was told I have to wait until July 7 for service. When I asked about priority status, was told that is only if something is broken. Isn't the point of tune ups to help keep things from breaking? Disappointed and buyers remorse are absolute understatements.

Kristy P.

1/31/2017

I had a mini split system installed 2 years ago. All of the techs have been polite, respectful and helpful. Jonathan Wilson, who came out for the bi-yearly service, was a great representative for the company. He answered all my questions and made sure the units were all operating efficiently. I'm very happy with Jonathan and the company

Linda S.

6/13/2023

We have been Bell Brothers customers for nearly a year now. Both times Jade was our service person. She is very thorough, explains things well, and makes very good use of her time. We are very happy with your company, and especially with Jade.

Lisa W.

8/31/2013

Unbelievable. Had a tech come to our house as our a/c had stopped cooling. After what seemed like a thorough inspection, the tech said we had no Freon because of a leak somewhere. We were told that he could check for the leak for $300 dollars and if the copper pipe was the culprit he could weld it for $1300 IF' if was outside. Then it would be an additional $85 per pound of Freon. We needed about 10 pounds. They probably buy it for $10 a pound. I get that companies mark things up but really? The tech said really we just needed a new system. Ours was 13 years old and probably shot. That would only cost about 10-12k.
My husband was suspicious and wanted a second opinion. We called a local HVAC company and within 10 minutes he figured out it was nothing more than a faulty valve. A $10 part. We still needed 10 pounds of Freon, but he only charged $30 a pound. We were cool and happy in about an hour. Really, Bell Brothers? I am so disappointed. I grew up in Elk Grove and wanted to support a business from my hometown but now I could never use or recommend you again. What a complete waste of our $79 service fee. We feel like you stole from us.

D M.

10/18/2014

One word ... EXPENSIVE. I asked for 4 quotes to upgrade my 12 yr old HVAC. Bell Brothers (BB) came out 30% higher than the next highest bid. I would not be surprised if it was only 5 to 10% because of the few add on's BB offers. So if you ever think of upgrading your old HVAC, do yourself a favor and entertain other quotes besides BB.

I could have given BB 2 stars but the person who came in gave me an estimate that took 3 hours of my time. They promised no more than 90 minutes max when I made the appointment. The 3 other bidders took less than an hour, 2 of them did a thorough job as BB. The extra 2 hours from BB was wasted on marketing fluff and trying to educate me on how HVAC works but never answered a technical question of mine. I got offered features that are not necessary like expanding my return vent. All 3 other quotes said it was sufficient and I believe them because this house would not have passed inspection 15 yrs ago if it was undersized. BB used the same marketing job as Bonney and Beutler both of whom I requested a quote from last year but not this round.

When looking for a new HVAC in Sacramento, avoid the B's. There are other highly reputable companies with 20+ years experience with the same or higher Yelp rating as Bell Brothers.

John L.

03/08/2018 12:00:00 SA

Nick O. and Romney m. did an extent job installing our Heating and Air Conditioning unit. They were on time, worked hard, were polite, and explained the process as they were doing the work.They left the job site clean when they were done.

Irene K.

07/08/2021 12:00:00 SA

Frank Gonzales saves the day! We ordered a 4 panel door from Frank and true to the timeline he told us, it was installed! Had to get rid of a 35 year old slider that was causing our house to get too warm. Frank was very professional, friendly, and responsive with questions we had. We were told the time frame on the install day was in the afternoon, but Frank called us first thing that morning to see about getting it done sooner and given the heat, very welcomed. The gentlemen that came to do the install were very courteous and considerate with us regarding the space being open due to extreme hot weather that day. We have also ordered full house windows from Frank and it's always an easy transaction and great products.

David P.

9/18/2014

A little background: I've been able to keep my older HVAC system hobbling along for quite a while using my basic knowledge of electronic circuits...I had to replace a 100 puff capacitor in the control unit PCB, which failed due to age/poor quality. After fixing that, I've dealt with multiple bad connections between the control cable and controller PCB.

All was well until recently, when the system fan stopped working. I checked the control voltages on the HVAC controller and found that the voltage was dropping to zero when I switched it into fan mode. Also, the compressor and furnace were coming on. Sick of the old controller, I went out and bought a new one, even though the old one was technically 'working'. I also called Bell Bros.

They listened to the information my wife gave them about the compressor and furnace coming on, and were able to quickly troubleshoot the problem. It turned out to be another bad capacitor, this time in the furnace. The work was finished quickly and they were very reasonable as far as the pricing went.

Pretty happy with the experience. Will definitely be calling them for my HVAC, plumbing, etc. needs in the future!

Jerod P.

05/02/2019 12:00:00 SA

I don't review a whole lot but hopefully this will help others in a similar situation.

Summary: Great service, professional staff but very high prices.

We originally called them out to inspect our aging Heat Pump system that was struggling to heat or cool. We've had it patched up a few times over the years but knew it was nearing the end of its life. The technician who came out to do the A/C system inspection was extremely thorough and his expertise was top notch (he said he was the trainer for the company). I'm not an HVAC tech but I'm not ignorant either since I've repaired the system once myself but he found all the issues that only a trained eye could find. Recommended a system replacement, which is what we were expecting anyway. Tech and inspection was 5/5.

They had an opening that day so the system designer/sales rep came out that evening. He went over a few things as well and inspected the wiring, ducting, etc. to see if it was up to code. After examining he recommended a replacement HVAC system to the tune of $16,200, this is for an 1100 sq ft one level home with existing ducting. Obviously, we were hesitant but he was willing to negotiate and eventually we settled with a price of $14,000 even for a 15 SEER system.

Fast forward a few days, we had a second company, one we had worked with before, come out and give a quote. They quoted us for a more energy efficient 16 SEER system for a price of $9,200. Better system, $4,800 cheaper. I can do a lot with $4,800. Needless to say, we cancelled our contract.

I gave 3/5 because they were professional, friendly, and knew their products and work inside and out. They also have what I have seen, the best guarantees in the area if something does go wrong. But I couldn't get past how much more expensive they were than other companies in the Sac area.

Zee S.

04/10/2021 12:00:00 SA

Do Not Use!

Here' the scam Bell seems to be running: Charge $99 for a quote that should be free, give quotes that are outrageous (a 90% markup), mess things up, then come back out and provide somewhat descent service to get you to change your honest (poor) yelp review. Seriously, go back and look at all the reviews, there's a pattern here.

My particular experience:
- What we needed addressed: We've slowly been getting less and less hot water, and we had two leaking yard spouts that needed bibs replaced.
- They start out seeming courteous, give lots of notices of when they're arriving, etc. Wear booties in the house, and started out wearing masks
- They were here 3 hours, 2 plumbers, one working on diagnosing the hot water issue, while the other one was taking care of replacing the outdoor spout bibs
- About 1.5 hours in, they start trying to explain what they think the problem is. It was so vague and nonsensical, and every time I tried to ask them to get specific about the issue, they either made up some nonsense about how we have three mixing valves and it must be related to an old solar heating system (that hasn't been connected to our water for at least 10 years), and how they'd have to retrofit our chimney venting, etc. When I asked what was actually going on, they agreed that the water heater WAS putting out how water, but they weren't willing to look at what was happening after that because it was too old (it isn't) and no one was going to work on it without replacing the heater. (What were they doing for that 1.5 hours then??). I asked how replacing a heater with a new one that does the exact same thing would solve anything, when our current one puts out hot water, they said by the time they get in there and look at things they'd just be replacing the heater anyways. I asked for a quote for running clean new pipes to the existing heater to see if that bypasses whatever valve issue they thought of. They agreed that might work since the current heater does work and creates very hot water.
- Throughout this whole conversation they tried to sell me - no less than 3 times - on some monthly membership at $19 that would give me a discount on future work.
- One guy spends the next 1.5 hours writing up quotes, and the other guy tells me he's going to replace the outdoor spout bibs.

Quotes:
- A total of three hours later we sit down to go over the quotes. They were all for things I specifically said I didn't want (a new tankless heater, a complete piping overhaul and retrofit...) and ranged from $7,000 - $11,000.
- THEN they tell me they didn't even replace the outdoor spouts, and that alone would be another $660!
- They're going over these quotes at my dining table 3 feet away with me, wearing his mask under his chin and COUGHING in my house. Never did he ask if I was comfortable with him removing his mask.
- Tried to sell me on their membership 2 more times.
- Told me when they replace the heater, they'd have to leave the old one there because they weren't willing to figure out how to remove it from the basement.

Later that night - Big problem:
- We notice we're not even getting tepid water from the faucets. It's actually frigid now. We look around, and find out they had turned our heater down to the Cold setting, and the mixing valve down to the coldest setting.
- They left the pipe insulation on the ground in front of the heater
- Clearly they tried to make the situation worse to force us into replacing our heater asap.

The solutions:
- The next day we had a small local plumber come out. Within 5 minutes he figured out that we have 1 blocked mixing valve, so hot water comes out of the heater, gets stuck at the valve, and sends cold water to the faucets.
- He said our heater works great and he definitely wouldn't recommend replacing it yet.
- And also that the old solar water heater wasn't even tied into our pipes so it wouldn't be possible that it was the source of any problem.
- Within 15 minutes they're getting to work. Within 1.5 hours they removed the faulty valve, replaced with new pipes, insulated it, And completly replaced the full spouts with new copper/brass fitting for the two outside spouts.
- All of this for $850 (!), in and out in less than 2 hours, and we have hot water everywhere now.

Syd B.

7/15/2017

First off the people who answer he phones are nice so they have that going for them/ I called them on a Monday and was told they couldnt come out til Friday. That is not uncommon this time of year during a heat wave. I was told they would be there between 12-6 on Friday. At 3:40 they called to say they would be there within 30 minutes. I had to call my wife to tell her to leave work as there was no one home. At 3:52 they called back sating the technician was called back to the job he just left because it wasnt repaired correctly ( should have figured out something there) and they were going to find another tech to come out. My wife calls at 530 and they said they are still waiting for the original tech to come out. At 6.46 i call back and they said they are still waiting for the original tech to come out?? What happened to dispatching a new tech? I asked if they could give me ANY kind of time frame. there only response was he will get there when he can. I asked if they could call the tech to see if i could even get a ballpark. Nope! No can do. Thanked for their time and cancelled my appt. Called another company at 7:00 m on a Friday night. No problem. They said they will be out between 12-3 (on a Saturday no less) I understand companies are busy but i would have expected a little more customer service from a large company like this

Lynn H.

7/15/2016

Ok. If I had written my review after the first appointment/repair, I would most likely have given this business 4 stars. HOWEVER....now that I've had multiple interactions and estimates given, the one star is the most I could enter. So, over three weeks ago my AC stopped working. This always happens when it's 100+ right? I called Bell Brothers because I had seen many adds, but didn't read up on the reviews. My first mistake. The soonest they could come out was 6 days away. Well, I waited. They showed up, the kid (36) was nice and friendly. He went up on my roof, came back after a while and said I was low on refrigerant and my dual capacitor was in need of replacement. I asked if there was a leak, he said it's hard to tell. Hmm, ok. So, he topped my Freon off (less than 1/2 gal) at no charge and replaced the capacitor. AND, they are big on selling you their service plan ($14.95 per month). I bought it as I got a discount on the work and service fee. Out the door for $250. He also told me my Lennox unit was 13 years old. So, I figured $250 was not bad to keep my fairly young unit alive for several more years. My AC ran fine for the next few 100+ days, then we had some really nice weather (85 in July??). So, I decide to cancel my Service plan, seemed a bit pricey in the long run. Called and took care of this, so I thought. Oh, and since I got a discount, I had to now pay the difference on the part ($34 more). I handed a check to the sales man I had come out for a new HVAC Quote. He was a piece of work. The number of analogies he used with me was obscene. Must be used to talking to dumb people. Bottom line; new 2.5 ton (currently have a 3 ton) unit plus all the required work = $11.5K +. What? So, I log into my bank account on 7/12 and see a charge for $14.95. After a phone call and talking to the right person, I'm still waiting for a credit. They wanted to mail me a check that would take 7-10 business days? No, just reverse the charge. Still waiting for that to credit and it's 7/15. Anyway, on 7/13 I came home, turned on my AC cause it was going to be a hot day. Came back at 8pm and the house was still warm. Hmm, oh, it's still 81 in my house. WTF?? Called Bell Brothers first thing on 7/14 and fortunately they could come out between 11-3pm. Always a 4 hour window. The guy showed up at 1:30, got on my roof, and came in and said; you're low on Freon and you've got a leak in your Coil. I said why didn't the last guy find a leak when he topped it off. He said he didn't know. Seemed like it was pretty simple to figure out where the leaks were. I asked for an estimate, after about 30 minutes (he was outside in his truck) he comes back in with some scribbled amounts written on a torn off piece of yellow paper. The amount was $3,900 for a new coil. I told him to give me a formal estimate on his companies letter head. That took him another 15 minutes, but it was still incomplete. No detail on the hours of labor, parts, etc. Just $3,900. The only positive is he didn't charge me the $80 service call. I recently found out my neighbor is an HVAC guy. He came over, did a full inspection and tells me my unit is actually 21 years old, not 13. And, he's quoted me a much lower price for a better 3 ton unit. Parker HVAC is that company, if you are looking for an honest quote and honest work. I think Bell Brothers should be reported to the Better Business Bureau. They'll never get any of my business.

Gary S.

10/27/2013

UPDATE: Apparently Bell Brothers monitors Yelp because I was contacted by the service manager a few days after writing the review below. We discussed the circumstances as outlined below and he said that because the tech who had visited my house was relatively inexperienced and had mis-quoted me on the cost of the repairs he would send out a field supervisor to re-inspect our unit. A couple of weeks later a field supervisor arrived with a trainee and they proceeded to inspect my unit. The supervisors conclusion was the motor did not need replacing but the capacitor did need to be replaced which they did at no charge.

The supervisor explained their pricing policy which is by the job and not an hourly rate plus parts. The price for each job has built into it travel time and the labor it takes to replace that part and their charge for the part. If you have two or more different jobs performed you pay the cumulative rate for each job as if they had been performed separately. In my situation described below this means you still pay $155 to replace a capacitor which probably costs less than $20 for a good quality one and the five minutes it takes to install it when they are in the process of replacing a motor or other part. He said this is pretty standard among the big heating and air companies and I suspect he is correct.

I increased the rating to three stars because they did follow up and took action to satisfy my concerns with their company and put my mind at ease regarding whether or not my motor was on the verge of failure and I appreciate that. And while I might take issue with the way they price their repair jobs it is similar to the automotive repair and appliance repair industries. Should I need heating and air repairs or a new unit in the future I would include Bell Brothers in the companies I call because I believe they would stand behind their work.

********************************************************************************************
My wife called and set up an appointment for their special $87 air conditioning system check. The tech arrived and started by cleaning the washable filter. He then went to the attic to check on the air handler. A little while later he came down and informed us the blower motor was leaking oil. He asked us to feel it and sure enough you could feel a thin film of oil on the plate the shaft sticks through coming out of the motor. But it was invisible and very clean. He also said the capacitor was leaking. and he later brought it down to show us. It did in fact look as though it may have been leaking. I asked him for a quote for repairs and after conferring with the office he said $750 to replace the motor and $155 to replace the capacitor for a total of $905.

Now I'm not a HVAC expert but I've been around for quite a few years and I've seen a few electric motors in my time. The one he showed us didn't seem like the type that had any oil in them. Sealed bearings for sure but they didn't appear to be leaking and certainly didn't sound or feel bad when I turned the shaft. My guess any oil I might have felt probably was on the motor at the time of original install as a preservative or came from the leaky capacitor. I told him to put everything back together and I would think about the repairs.

I did some checking and the most expensive motor I could find for our type of system was around $200. Most were less than $150 and I'm sure Bell Brothers gets them at a discount. But assuming a $200 motor that means they wanted $550 for maybe an hours labor max. The most expensive capacitor I could find for our system was $7.85 and takes a couple of minutes to snap into place when replacing the blower motor. $155 to install a $7.85 part which takes only a couple of minutes when also replacing the motor.

I would guess the tech spent less than 45 minutes total time in our attic opening the unit to disassemble the unit and then put it back together so that's about how long it would take to install about $210 max worth of parts which equates to a labor rate of around $926/hr.

Again I'm not a HVAC expert but in my opinion the tech tried to get me to replace a motor that probably doesn't need replacing and charge me what I consider an outrageous price to do it. The only surprise was he didn't tell me I needed $500 worth of refrigerant in my AC compressor. Needless to say I won't be calling Bell Brothers anytime soon.

Silver lining - My wife learned a valuable lesson.

Benjamin M.

03/10/2017 12:00:00 SA

Adrian came out for our annual maintenance. He was on the early side of the arrival window quoted to us. He was knowledgeable, thorough and polite. He provided us with maintenance tips and more then happy to answer any of our questions.

Alexandra G.

06/03/2021 12:00:00 SA

We got a flyer in the mail to tune up our AC for $87 - with the guarantee If it broke within the next year, we'd get our $87 back. We thought it was a good idea to get our AC times up before summer and jumped on the offer. Since having the tune-up our AC no longer works. When I called to get our $87 back, it was going to cost $99 to get the $87 back - plus the cost of the parts (and I assume labor). No surprise guys is a joke of a slogan.

Update (6/12) - we had another company come out that told us the freon had been contaminated and that no matter what we were going to need a new HVAC system since ours is older. And Bell Bros was the only company who serviced our HVAC since last summer when our AC worked perfectly. So now we are spending $11,000 to get a new HVAC all thanks to that $87 tune up. Frustrating.

Kayla I.

9/23/2019

My mom paid a decent amount of money to get a new heater and air conditioner, and they did NOTHING right. The first group of people who came out seemed like they saw the house as a poor house and just slapped everything together with little to no effort. We had to have another guy come out to fix what was wrong and he didn't even do anything! Today, we had the inspector come out and look at the house... we didn't pass. Shame on this whole company and the people who came out to my house. Bell Bros, step up your game. My mom is thinking about getting her money back. Horrible horrible service. I would never recommend this company to anybody.

Atosa H.

9/24/2019

Awesome!!! Really helped me out quickly and professionally for a leaking shower issue. I sent a message on yelp over the weekend and received a response within a few hours. Over the weekend I was able to schedule an appointment for a time and day that worked for me to have someone come out. They showed up on time!! Took care of my problem quickly and explained to me what had happened. Would highly recommend!!

Christian C.

11/04/2013 12:00:00 SA

Great customer service.

They pre-called me the day before and an hour before arrival. The technician showed up being very courteous and informative. Advised that I change out my filter to something better and did not try and upsell anything to me, which is always something people get scared of. (spending more money lol) Steve did an awesome job and explained everything he did and saw. Told me how my furnace was running and what specifications it needed to be between. Very thorough and before I knew it, an hour had passed and he was done.

Great job guys.

One thing about this company, Bell Bros., no matter which tech they send out, they are always consistent on how good their customer service is. They are always courteous and well mannered. They are knowledgeable and well informed. And they always communicate and educate thoroughly which is a big plus in my book.

Thank you guys.

Vandeline W.

5/31/2021

So, February 2020 we had a couple leaks. They quoted us then over 10,000 dollars to re-pipe under the whole house. We had to do the major leak first which was approximately 4700. At that time they could have gone literally 2 more feet to fix the second smaller leak. I asked why they didn't and the guy replied I also asked and the main person in charge said No
Hummm. Ok.
The plan was to have them come finish the job once we paid off the first.
Well the second leak is huge now as suspected and Bell Brothers came out yesterday.
Here's what was presented to us.
The price of materials are up 50 to 65 percent now. The reason we didn't go two more feet is because that would have been a whole other days work. The cost of the job now is around $8700
We went through the process of financing because we certainly don't have that. Approved and he left.
My stomach hurt after. So I start making some calls.

Lowe's Plumbing.
Me: Hi. This may be a bizarre question but has the cost of plumbing pipes for under house gone up 50 to 65%?

Lowes Plumbing: No. The cost of lumber is what has gone up but not other materials that much.

Me: Thank you Lowe's Plumbing Department!
(Beware of this post COVID tactic. Get the facts!)

I then start calling other plumbing companies.
Schedule 3 people for Tuesday
I woke up this morning and called a company with fabulous reviews. (Yes a bigger company with more than one truck)They came out, crawled under the house, had us turn the water on and actually filmed the problem.

Clarified to me that Bell Brothers could have went two more feet and it would have fixed the whole problem. That it would have only taken a couple more hours not another full day to complete as explained to by Bell Brothers when I questioned why they didn't go 2 more feet. He let us know that the first amount we paid should have covered the whole cost of re-piping the entire house. Sent us a quote within an hour. $3600 to complete what should have been done the first time. (Yes, that is re-piping the rest of the house not just to put a bandaid on the leak.)

When they say get more than one quote, take the time to do it people.
We wish we would have done this the first time.

I can completely understand being off by a few hundred dollars on one side of a quote, even maybe a thousand. $5200 difference?!?!?!? What a rip off!! Shady beyond Shady people!!
They tried to throw that they have a better warrantee. They also put in the quote the whole job, from beginning,(the work they did in February 2020) and subtracted what we paid for first job. Like they were doing us a favor to have a warrantee longer. So really to re-pipe our 1100 square foot home we would have ended up paying around $13,400!! 1100 hundred square feet is not a typo!
I feel so so stupid for the repair cost we paid for the first job. We don't know what plumbing cost!
When we saw that number, and talked, we were like No Way!!
There is more.. way more! Simply, again. Never use them and always get more than one quote!!
If you watch their commercials they slam and degrade the other companies. That, in itself, should send a message on the type of people that run this company. There is nothing positive about them. Shady beyond shady. They may narcissistically project that they are better. They absolutely are not! They are out to make more than a buck off of people that don't do their homework.
Do your homework!

Debbee T.

5/19/2021

I called bell brothers instead of my regular plumber because they advertised they will clear a drain for $87. The plumber that came out was really nice and seemed professional. He was unable to clear my drain, he told me my foundation was probably cracked and they had to send someone else out to install a clean out access in my laundry room to use a bigger snake and/or send a camera into the line. He told me if I signed up as a member, for $19.95/ month, I would get a discount. The estimate was $1400, $1325 after discount. I signed up and was charged $59 for his visit even though my drain was still clogged. After he left, I noticed the top of my new dryer was all scratched up from his drain snake.
The next day they called and said they couldn't come out for two weeks cause they're backed up but they would call if they had a cancellation. So, I called my regular plumber. They came out and also had trouble clearing it at first, then they removed a toilet and cleared it from there. A hot wheel car from my grandson and 'flushable wipes' from my granddaughter. They reinstalled the toilet and wrote up the bill... $355.50! What a scam from bell brothers, they just wanted to sign me up for reoccurring monthly payments and they were also gonna charge me $1,000 more than I should pay. Btw, broken foundation in a 30 year old house? Unlikely.

Andrea W.

03/05/2021 12:00:00 SA

About 5 years ago, I called Bell Brothers to have them fix my air conditioner. They came out and said it was not fixable - must be replaced for over $10k. Repairs were impossible. Another company came out and fixed it for about $150. It's been working fine ever since. That makes me mad.

P P.

06/05/2015 12:00:00 SA

Honesty and Integrity is hard to find these days, but not with a name like Bell Brothers Heating and Air Conditioning. We had a technician show up this morning to do a 89.00 maintenance checkup with our AC unit. Kevin was the technician and the first thing he did was introduce himself and then put a pair of booties on before coming into home. Kevin explained everything was going to do and check. When he completed his job, he showed my wife and I everything he found and presented us with some options. There was no pressure at any time and my wife and I decided to replace our unit. Kevin sat down with his tablet and showed us all the specs and calculations of what we would get with the package we selected. He showed us the long term return we could expected over the life of the equipment. He also explained the Hero program and how to apply. We applied right online on his tablet, and was approved shortly afterwards. Kevin also explained the benefits of this program and the long term savings. Kevin was very professional during is visit which reflects the caliber of technician he was and promotes what this company stands for and how they stand by their name. We were very pleased with our visit, and would highly recommend Kevin or Bell Brothers again or would refer the to anyone looking for an honest assessment of their HVAC or Plumbing needs.

Thanks Kevin for being honest and being up front. No hidden agenda or cost which a home owner appreciates.

Nice Job Bell Brothers!!!

William and Marci

Vicky W.

2/17/2020

Do not do business with Bell Brothers. In 2011, we had a 24 year old HVAC system original to our home replaced by Bell Brothers. For the last 3 years, we have had. Nothing but problems with it. When we had the first problem, we called them. The AC had gone out in the middle of a heat wave. They could not come out for another two weeks. We had another company come out. Since then, we've had several expensive repairs done to the $15,000 system Bell Brothers installed in May of 2011. Finally today, we were informed that the furnace Bell Brothers installed is too big for our return air vents, which is causing heat build up and premature failure in our system. In addition, the furnace is bigger than we need for our house. When we had the initial repair ($3000) done on the system, the repair man said it was past the 10 year warrantee; however, I had the receipts from when the system was installed. The furnace was two years old when Bell Brothers installed it, based on comparing the tag on the furnace to my receipt. So, we spent about $18,000 (the part was covered by warrantee based on the installation date, but only because I keep the paperwork) on a system that is now failing after less than nine years. If I could give zero stars I would.

Michael K.

12/15/2018

I would not go here, their reviews are not great for a reason. Very overpriced!! They are a large company with inflexible pricing. I had them come look at a broken wall gas furnace. They came out quick, the technician was knowledgable but they are a complete rip off. $80 fee to come out (okay), $230 to clean the unit (ridiculous), $230 to replace a $20 part (ridiculous) and $230 if I needed another part replaced, they were not sure yet. A possible $770, then they tried to sell me on a monthly maintenance thing where you pay $10 a month for years. I will not try these guys again, their pricing us insane.

G to TJ Rob, he got the job done quick, much much cheaper and was very helpful, honest and open about pricing.

Rachel M.

6/29/2016

I purchased my central heating/air conditioning unit from Bell Brothers in or around 2009.
A coworker recommended this business to me as she was impressed by their professionalism. This particular coworker is someone who has high standards. Choosing them to install and continue to care for my central unit is one of the best investments I have made as a homeowner. They really do care for their clients and I feel as if I am not only a client, but part of the Bell Family. They call and schedule my maintenance, they are flexible with my schedule.
This May, my Father had passed away. My Dad was a retired HVAC technician and he thought Bell Brothers was a Top Notch company.
In addition to grieving and making all of his final arrangements, my air conditioner did not seem to be working properly. I called Bell Brothers and the next day John Tervol, Service Technician, was dispatched. He was able to detect and remedy the issue. My service policy was upgraded and I was able to have the issue covered by my extended policy.
Mr. Tervol was very professional and took time to explain things to me in terms I could understand. With everything going on, my thinking was cloudy so he had to explain things to me a couple of times. I felt he took the time to deliver excellent customer service. I felt I was treated with respect and kindness.
After my appointment, I had to run errands related to the funeral services. Upon my return home, a floral delivery truck was in front of my house with a lovely sympathy bouquet. It was from Bell Brothers.
That is when I knew I wasn't just a customer, but a member of the Bell Brothers family.
I absolutely recommended their services before May. I absolutely recommend their services now. They want their customers/family to be happy and comfortable.
Thank You Bell Brothers for being such a great company and know that your employees are the best.

Mike C.

12/03/2020 12:00:00 SA

Had them come out for the $87 dollar checkup. They broke off the access valve and all the Freon leaked out into the atmosphere. They said it was old and needed to be replaced anyway and left. They called me back and wanted to sell me a new AC/heater. I asked them to fix the one they broke and they would not come out and fix it. Had it replaced for $10,000 from another company. Surprise, Surprise , Surprise from the no surprise guys.

Vima M.

6/27/2023

Good service! Outstanding technicians!
We were very satisfied with their work. They explained everything very carefully and clearly for us to understand.

Stephen H.

07/04/2023 12:00:00 SA

Kudos and thanks to Bell Brothers and its team members for last month's outstanding completion of home improvement-related project work in our home here in Bay Point!! Steve S. got things rolling by very ably assessing our heating/cooling and air handler replacement needs (with new heat pump and air handler, we now have great indoor climate control without the need for natural gas - with Mojen, Abraham, and Brandon doing a super job on the actual installation of these devices!). With Steve having brought Keith L. and his plumbing expertise into the mix, we now have heat pump-provided hot water--so goodbye to all uses of natural gas in our home! Finally, thanks to Devin for facilitating project completion -- with appreciation to Ron for stopping by and ensuring that we had our MERV-16 filter in place in our new air handler. My apologies for any mispelled or missing names of those contributing to the successful completion of this project - Thanks again for work that was very well done. Take care. Stephen H.

Frank N.

4/22/2022

I have two problem ,first I want to replace a toilet With a taller one for my wife who had knee surgery . Know what I want just want a price plus a replacement , the problem is it cost $99 For a estimate . I can go Lowe's or anywhere and see what I want fo no cost , I was giving over the phone a around estimate of $500 . I might be wrong but I can buy one for about $200 plus install???
second I bought two HAVC service we use one and the second was on hold because of Covid when I asked about the second service I was told I didn't have one due I like Bell Brothers but I can't get good service when I called ,
try to give them the benefit to talk to Jerry or Kenny I was told the don't take calls , this doesn't sound like guys on TV
looks like I will have go a different direction SAD I would have like to get this done couldn't't Handel this sooner , I was getting radiation treatment , maybe A good company but poor communication with the customer

Frank N

Jennifer P.

06/04/2009 12:00:00 SA

Overpriced' does not even cover it! We needed the works for our house after our system died. Bell Brothers is a notorious and supposedly trusted name in this town, so we gave them a try.

Their sales pitch had nothing to do with the system's price. Instead, the salesman brought a binder that could be the biography of the Bell family (complete with a family photo!), and went on and on about their excellent customer service. Call me crazy, but I consider part of customer service giving me a system I can afford! Their quote was nearly $9000 for the cheapest system. Ummm....no. I called another company and got the same system for nearly HALF the price!

What is with these people? Do they think their reputation gives them the right to rip people off?

Buyer beware of the Bell Brothers!!!!

Manuel N.

7/24/2009

Well, The owner emailed me after reading my comment and told me to call his gal in charge to make amends. After telling her how Bell overcharged us for a t-stat, she replied that's what everyone else charges! That the $252 included installation. How hard is it to put in a couple of screws and hook up a few wires ????? Again, the t-stat retails for about $100 retail and $55 on-line. We were also charged $79.95 diagnostic on top of everything. I am no longer SURPRISED by this company, just disappointed. It seems one company is just as good or bad as another. Good luck ! By the way,,Mr Bell , don't bother responding, We'll eat our loss and spread the word.

Ben W.

6/29/2021

This has to be the WORST company I've ever done business with. They claim, this, that and the other thing on their ads and then fail at every pass.

I had to use someone else AFTER they came out. I will NEVER use these people again...

Dave M.

7/24/2015

I have been using Bell Brothers for several years and even joined their Elite Club offering no charge dispatches and 20% discount on parts. They have done a lot of work on my Air Conditioner and even saved my bacon a couple of times by getting my whole unit replaced on warranty. I even wrote some reviews praising them for their work which I have just deleted.

Most recently, my air conditioner went out and a tech came to look at it. He discovered a wire had been chewed through and had fallen behind the wall. He said he would have a couple of specialists come by the next day to assess the situation and give me a price to fix it. The guys arrived the following afternoon and climbed up in the attic. After some time they returned and unloaded a bombshell on my wife and me.

They advised us they we had a terrible rat infestation and they had nearly destroyed our duct-work. They also said the insulation needed to be replaced as It was matted down with rat urine and feces and would take a special abatement company to do that work. When all was said and done, they gave a rough estimate of $7,000 to $10,000 and $690 to replace the damaged wire.

They said they would go back to the office and work up an estimate. Meanwhile, I called a pest control company (Nobel Way) that showed up the next day. The pest control guy did his inspection and returned... he advised me that the situation was not nearly as dire as suggested by the Bell Brother techs.

He said he did see a few wires chewed on but minimal damage to the duct-work. Mostly they had chewed some of the exterior coating off but he did not see any placed where they had entered the ducts. Later we discovered there were a few holes that were easily repaired. He also said that the insulation looked fine. In his opinion, I had a few rats coming and going with very little damage. He said my attic did not look bad at all. He placed 4 traps in the attic.

Considering that the Nobel Way pest guy could have used this situation to charge me for a services I didn't need, I assumed he was being truthful and accurate. Unfortunately, this also meant that the company I had trusted for so many years (Bell Brothers) was now trying to gouge me for thousands of dollars I didn't need to spend. Now I wondered about those high prices I paid for previous work.

Bell Brother's main office left a message on my phone offering to make an appointment to fix the wire. They made no mention of the major repairs that needed to be done. Not only were they three days later then promised but also I wondered, What happened to the estimate for this much needed work on the ducts and insulation?

Today I had Rocklin Heating and Air come out for a second opinion. I didn't give them any details and told them I only called them for a second opinion. I gladly paid the $85 service call fee. He confirmed Bell Brother's finding that the wire to the A/C had been chewed and the end of it was not accessible. They found some holes in the duck and taped them with aluminum tape. Rocklin Heating and Air said they would be glad to replace the ducts and insulation but they didn't recommend it. I purposely hadn't told them about Bell Brothers analysis. Rocklin Heating and Air's bid for replacing the wire in the same fashion as Bell Brothers using EMT tubing was $300 less than Bell Brothers.

I have noticed over the years that Bell Brother's technicians seem to be intent in up-selling me or trying to get me to replace parts that might go bad in the future. I suspect they are on partial commission or get bonuses on parts. While I don't mind an honest up sell attempt, telling me that I need extensive amounts of work done when I don't is pure dishonesty and greed. I have always liked the techs but now I don't trust them to do only the work I actually need.

Today I called and canceled the work order and my Elite Membership. The girl asked my why and I told her briefly what happened. She apologized and offered me three month free Elite Membership. The problem is, once you lose the trust of a customer, even free service isn't a bargain. I declined.

In conclusion, I want to add that every company has its hiccups and sometimes mistakes happen. However, if you look up Bell Brother's on the various consumer review sites out there, you will see a trend that spans years. They have an overall great rating but sometimes the facts are in the details. Over charging and misdiagnose that results in exorbitant charges seem to be the primary topic of bad reviews, not honest mistakes. I suspect that most high ratting were gladly given (and requested) after customers sweltered in 100+ homes and then had their AC restored. Bell Brother personnel overall are clean cut and friendly and for the most part, know their stuff. The problem is, now I don't know which technician to trust.

Jonathan A.

7/22/2023

My system was not working perfectly, so I called Bell Brothers to check it out. They were there the next morning. Nice. The tech took a few minutes to look at my system and found the pressure switch was not working. The total bill was around $500. After the tech left, I began to wonder what could make that part so expensive. When I asked for (several times by phone and email) for a price breakdown of parts and labor, I was roundly ignored. Anyway, I finally got an answer to why that part is so expensive:

BELL BROTHERS CAN MAKE THAT PART SO EXPENSIVE.

Amazon sells the part for $33.

42-105601-20 - OEM Upgraded Replacement for Rheem Furnace Pressure Air Switch 0.45 a.co/d/627ygCd

The YouTube video to replace the pressure switch is less than a minute: two screws and one electrical connection.

I understand that knowledge and experience = $$, that I paid for Bell Brothers knowledge and experience.

Hopefully you take my knowledge and experience and SAVE yourself some $$.

Much better to find a local person to do your repairs than to pay for the 100's and 100's (1000's?) of commercials that Bell Brothers uses to tell you how great they are.

Michael A.

06/05/2017 12:00:00 SA

HONESTY and CUSTOMER SERVICE are the backbone to successful company. As a very skeptical consumer I look for both when considering a high-end purchase. My experience with Bell Brothers has been nothing but exceptional in both regards. As an Elite Club member they have serviced my HVAC system for many years with the highest professionalism.
I recently decided to replace my HVAC system and water heater due to them both being builder grade quality and over 17 years in operation. I requested that one of the Bell Brothers senior tech representatives that I have dealt with over the years handle my purchase. I had complete trust in him to give me an honest and fair deal. Service technician Sourya answered all my questions honestly and was upfront on all aspects of my system purchase including financing options. I was more than satisfied with the final purchase agreement. I was grateful for such honesty and No Surprise customer service. I was very pleased to find out that my HVAC system and water heater would be installed four days later and only require one day.
On the day of the install the HVAC crew arrived on time and proceeded to prepare my home for the removal and installation of our new system. The Bell Brothers installation crew that arrived was Jeremy K., Sal and Adam. Their attention to every detail as to provide maximum protection to my home did not go unnoticed. It was very much appreciated by my wife and I. I have dealt with many contractors but these gentlemen were top notch in their workmanship and professionalism.
Thank you Bell Brothers for bringing a true meaning to HONESTY and CUSTOMER SERVICE

Peter K.

12/21/2012

Called them to fix the heating at a tenants house. The tech was a prima donna who wanted to give me a lecture about cleaning furnace filters and wouldn't listen to me tell him it was relay a problem in the rooftop furnace. He phoned his supervisor and ended up driving off in a huff, leaving the tenant out of heat. I had to call another outfit. It WAS, in fact, a bad relay in the rooftop unit. I will never call Bell Brothers again. Irresponsible prima donnas who can't deal with difficult people I DON'T NEED!

Bill S.

1/21/2022

Appointment time for a replacement on a 30year old system was scheduled between 3:00pm and 5:00pm. Received a call at 4:25 from Bell Bros, She stated that the tech was held up at a job in my same area and he will be at my home by 5:30pm. Waited until 6:15...NO SHOW! Called them and was told that the the Tech's tablet didn't receive the right information for my appointment.
Croc of shit!
Sorry Bell, you lost out on a potential $25,000.00

J M.

11/03/2016 12:00:00 SA

Called up to get a quote for installing a new gas line from the meter into the kitchen. The service guy arrived 20 minutes past their window, but I didn't sweat it. He was polite and professional, and the $1,700 quote was on-par with the two other quotes I received. Phoned Bell Bros to get the service scheduled but gave up after 10 minutes. After that I sent an email to the service guy to let him know I wanted to schedule the work. After all, he gave me his card and said to contact him. After four days with no response, I called up again, but once again on hold for 15 minutes before finally getting a receptionist. Receptionist transferred me, on hold forever again then **CLICK** they hung up! Overall, this does not compel me to do business with them, especially when their quote was not the lowest available. Called the next plumber, IMMEDIATELY received assistance and scheduled the work. All signs point to no when you have to work so hard to try to get a company to just simply respond to you.

Nathan B.

04/05/2017 12:00:00 SA

The technicians were nice enough and I got good information from the lead technician. He did not like that I googled the quoted price for the capacitor (quoted $200+ for parts/labor) and found it online for about $9. I asked the tech to show me how to install it, which he did, and let him know that I don't want dual climate control/a brand new hvac system/ to sign up for their March Madness special and I don't remember what else I was offered. Basically about halfway through the appointment it went from technician working to full-on sales pitch.

Long story short they did the job I brought them out to do. I ordered my own part and installed it myself and saved about $200 :)

I will try another company before calling them again. I'd like to see what else is out there. The tech seemed pretty annoyed when I didn't buy into the up-selling or have him do the work. I had that glad that's over with feeling when they left. I hate feeling that way after dealing with a company; especially at my own home.

casey m.

7/29/2019

Bell bros is a horrible company. I find them totally unethical. We pay to be part of their program where they are supposed to come once pre-summer and once pre-winter for service, however they never actually follow through with calling to set up appointments. Then when I call this fact out on social media they lie. Then after being refused to speak to a manager and told they'd call back, they haven't 2 weeks later. Yet they say I already spoke to one which is a lie. All you get from them is lies.

Today after telling the tech that I'd just had my carpet cleaned (you know b/c they are terrible and never set up appts in an appropriate amount of time), I let him out to the AC unit. As he took off his booties it got fried leaves and dirt on my carpet and when I pointed it out he said it wasn't me. Um yes it was. I had literally just moved a box from that spot 30 sec before.

TeressaGa T.

12/17/2019

Eric Robson did an amazing job helping us with our heat and air furnace problem. Aside from his job he also educate us about what is happening in regards to the whole system and laid an option for us in terms of plan and possible financing available (it get really pricey) Eric was very pleasant and professional. We highly recommend Eric and Bell Brothers for your heating and air system needs.

Chelsea B.

9/18/2019

Consumers beware of this company. My insurance company is willing to pay for the removal of my water heater but not the water heater itself. This company refuses to itemize the bill despite my begging the manager. This will cost me thousands of dollars.
Not to mention the prices were outrageous. I was in an emergency position. I feel gouged and taken advantage of. Bell Brothers was supposed to come after noon. They did not arrive until 5 PM and charged my 2600 for the temporary removal of a leaky water heater and 1200 extra to complete the job that they were ridiculously late for. And booked up the next day! I was in a very vulnerable position and felt very taken advantage of.
They are costing me even more money by refusing to itemize the bill.
Only use this company if you want to be out thousands of extra dollars. Beware!!

Westley A.

1/23/2021

Consumer Beware. Hello good morning, wanted to alert you all the experience and scam that happen to us couple days ago. Not going to mention the company name.. but their commercials say they are the NO surprise guys Surprise that isn't true. Let us start from the beginning. contacted this company we were interested in air Scrubbers received a flyer in the mail, thought why not let's see what this is all about. The technician showed up, with this call they are were going to take a look at our heating/air system located on top of the roof and check our crawl space, service call. The technician started the service call..he comes to us with these awful pictures saying that our unit is unhealthy shouldn't be using it.. don't turn it on, blah blah. The pictures he showed us were horrifying ..also showed us comparable pictures of what our type of unit should look like. we were very concerned because we purchased this house less than 2 years ago..how was this not be flagged during home inspections? The technician showed us his pictures of our crawl space..said that we needed more installation?? The technician makes a call, says someone from the company will be out tonight to go over your options..because this needs to handle immediately. Of course, we are very worried.. they said the pictures showed mold, burn marks?? OMG, we were worried about a possible fire! Their salesman shows up, takes a look into the crawl space..comes back with our options for a new unit.. Finance options, $18,000.00. We own two business ourselves, we knew better not to sign without getting a 2nd or 3rd estimate. We let the salesman know, we are going to get other estimates, and if we find that this estimate is fair, we will give you a call and do business with you. The next day my husband decides to look at the unit himself and unscrew all the panels the technician said he did and took pictures of..this technician said our unit had an odor..mold and burn marks?? Well, Surprise the pictures the technician was showing us clean unit vs dirty unit that he claimed that was ours dirty unit..it wasn't!!! our unit was the pictures of the clean unit, my husband now goes up into the crawl space..guess what surprise it was impeccable, even has a switch that lights up the entire crawl space. We had two other small local heating/air companies come out the next day...Surprise we don't need a new unit. It's completely safe, no mold or burn marks, just need few screws. writing this review to let you all know please do your homework and get multiple estimates, staying local is worth every penny..please watch over our seniors that could be scammed by these false findings. The moral of the story is this company isn't who they claim to be..Surprise!

Karen C.

02/12/2020 12:00:00 SA

Gave up on my previous HVAC poor service. Tried Bell Bros first time. Able to get appointment same day. Mike was early, efficient and able to answer my questions. Looking forward to an HVAC service that knows what customer service should look like. Thanks Mike!

Dara E.

04/08/2019 12:00:00 SA

Two stars means dishonesty. I used this company in the past. They were the one who told me that the capacitor was half empty.
I grew up in high tech and never heard a half empty capacitor. Their technician thought I was an old stupid person. He tried to replace a $250.00 capacitor.

That was the last time I used this company.

Tom T.

7/15/2023

Good service which is sometimes hard to find in this industry. Technician was Ruben, very friendly knowledgeable and professional. I would recommend this company.

Carol A.

11/17/2022

Our sewer was plugged up. We could not use the shower, toilets, etc. At the recommendation of my usual plumber I called Bell Brothers yesterday evening. They had Ryan Marsh here at 8:15am today. He fixed the problem and was finished in an hour. He explained the issue and told me how he was going to repair it in layman's terms. Great service and knowledgeable and friendly tech. I'll definitely call again.

Heather C.

07/07/2014 12:00:00 SA

Do not use this company! Not honest. The salesmen were very polite and convincing. Seemed like a respectable company. We were told it would take two days for installation (this was in January). It is now July and they still have not finished the work. The County inspector has come three times and the inspection still has not cleared. They have been at our house at least ten times always first thing in the morning which means my husband or I have had to take off work to be here. I have been trying to resolve this but the Installation Manager is either out of the office or has left for the day. They guaranteed Quality Workmanship which is hardly what we have gotten. Go with the little guy, they may stand by their word.

Juan C.

02/12/2022 12:00:00 SA

I am a user of Bell Brothers maintenance plan for plumbing, heating and air conditioner. It is a sound way for me to assure myself that all is in good working order. Yesterday was my plumbing inspection appointment. Serge Kondrashevich was the representative who came. He was thorough, answered all my questions, took extra time to carry out some of my concerns, and did it all with professionalism and true customer care. He did find some items that will need attention. I can now turn my attention to these minor items and rest that all my plumbing operations are working well.

Brian S.

05/06/2023 12:00:00 SA

Below is a timeline that outlines my frustrations:

9/19/22 -installed new HVAC Daikin brand Silver level (according to the permit)

Mid April-Noticed an error code on my thermostat and I was unable to turn on my AC. Heat was working

4/28/23-The morning of, called Bell Brothers and explained the issue. They advised they would send out a Tech that day. At approximately 7:34 pm I recieved a text advising Technician Jacob was on his way. Approx. an hour later Jacob arrived. He was here for quite awhile, acknowledged the problem, and advised it was a short in the wiring. He was unable to make the repair, but advised I was on the schedule for the next day (4/29/23) to have the repairs made. Jacob was great, and I apprecited him coming out so late and diagnosing the problem.

4/29/23- Without hearing anything from Bell Brothers, I called at approximatley 1:33pm. I was told I was on the schedule that day. At 1:40pm I recieved a text advising my appointment had been scheduled with Bell Brothers (leads me to believe I was never on the schedule to begin with). No one ever showed up or called.

4/30/23-No contact from anyone at Bell Bros.

5/1/23- At 8:03 am I recieved a call from a Tech (I don't recall his name). He advised I was on the schedule and if I was available. I advised I was. He let me know he would be calling when he was 45 min away. At approximately 11:31 I recieved that call. I was able to leave work and meet the Tech at my house. After spending some time here, the Tech advised he was only sent out to verify the diagnois that Jacob had made on 4/28 (which he did, a short in the wiring) and he was unable to make the repair. He asked my availablity to have a Tech or crew come make the repair. I advised Friday 5/5/23 in the morning. He acknowledged my request. After he left, I went out to my electrical panel, and found it in this condition (see photos). I found this to be extremely unprofessional, and with rain projected and the possiblity of water getting in my panel, I found it very unsafe.

5/4/23-After not hearing anything from Bell Bros, I called to confirm I was on the schedule for the next day. The representative I spoke with confirmed my morning appointment.

5/5/23-I took time off work to make sure I was here for your Tech. At approximately 8:10 am I recieved a call from Bell Bros, advising they could not come in the morning, and asked if they could come in the afternoon between 12-4. I advised the person on the phone, I had taken off work to ensure I was here, and I needed to return to work. I then outlined the above frustrations with her, and how disappointed I was with Bell Bros. She put me on hold, and when she returned she advised I would be on the calendar for the following day 5/6/23 with an arrival time between 7am-9am. I told her I would be home and available, and made it a point to state with no acceptions? She confirmed no acceptions.

At 4:23pm I recieved a call to confirm my appointment for the following morning. I confirmed, and was told an arrival time between 7am-9am.

5/6/23-It is now 11:35 as I type this email. I have recieved no call, no advisement of a late arrival...NOTHING!

I am beyond disappointed with the service I have recieved regarding this warranty repair. I am getting the impression Bell Bros only cares about making the money of the install, and when it comes to fixing issues with their installs, customers get put on the back burner or dismissed all together. I reviewed the booklet you provided me when I purchased the unit from you guys. Referencing Our Guarantee to You page, I do not see Bell Bros standing behind any of these guarantees, and I find it unacceptable.

I am not one to write complaints, as I know things happen that are out of anyone's control, but this is over the top.

Robert O.

7/29/2015

I am a very satisfied Bell Bros customer! I have been an elite member of Bell Brothers for 4 years now and they have always treated me like their most important client every time I call for service. The elite membership runs $17 per month and is absolutely worth the monthly investment. I am given priority response, which comes in very handy when it hits 103 degrees in the Valley and my A/C unit starts acting up.

Each technician that has visited my home has been courteous, professional and quite knowledgeable. I never get the feeling I am being up sold and I also receive discounts on parts and labor since I am an elite member.

Your A/C unit and heater can be quite costly if and when it goes out and I am much more comfortable knowing Bell Bros has my back if that happens in the future. I am in the customer service field and I know how much training and dedication it takes to keep a company of this size firing on all cylinders with all employees.

Thank you very much for the great service and professionalism, it is hard to find these days!

Denise K.

11/19/2021

Approximately 5 years ago we replaced our roof, the company that did it, did a great job. Fast forward approximately 3 years ago our air conditioning went out and we called Bell Brothers, they were not the cheapest but seemed very professional and kept stressing how they stand by their work and would make good on anything that wasn't right.
They told us they would replace our old ac/heater on the roof and even build a new platform to put it on. When they finished everything appeared fine until the first heavy rain. Water leaked into our house from the air filter vent that they enlarged for the new unit. We called them to complain they reluctantly sent someone. After a brief inspection, they declared it was the roofers' fault even though we told them that it had not leaked until they installed the new ac/heater.
We call the roofers because they guaranteed their work for 50 years. They came out and inspected the roof. They told us that it was leaking from the unit and by the way they did not build a new platform and the old one was rusting and may be leaking from that. They put sealant around it and told us to call Bell Brother back if it leaked again. It did and we called Bell Brothers back they came out and painted the platform. We did not have any further leaks because the rains stopped. The following year it leaked again, they came out and said they couldn't find any leaks even though you can clearly see water stains on the air filter.
This year our heater started acting up. It will not turn on in the morning but will come on hours later by itself. We have a technician come out three times at $20.00 a visit. He doesn't know what is wrong but said if it happens again call him. After the third visit, he said it could be one of two things, either a component in the unit on the roof or the Thermostat. He said that we would only have to pay for his labor. It would cost us $141.00 to replace the thermostat and over $200.00 to replace the component. He wanted to do one and if it didn't work then do the other.
I told him just give use the thermostat, my husband can replace the thermostat as he has replaced one many years ago. He said no as it would void the warranty.
Our experience should be a warning to others to stay away from Bell Brothers. They talk a good game but when it came down to it they don't back up their word and after they get the big bucks from you, they try and nickel and dime you to death.

Mark R.

5/20/2013

The work order for the maintenance service stated that the unit worked fine; however, this did not stop the Bell Brothers employee from convincing my 83 year old neighbor to purchase a new unit, for a 1,000 square foot well insulated home, for $10,000 (after the $500 good customer discount) at 10% interest for 10 years! Luckily the installation was halted. When my neighbor called to cancel the credit order, she was given a number to call, which she did and all is okay now.

Good for us but their behavior reminds me of a predator, where the strong pray on the weak. Based on Bell Brothers claim that they are committed to their customer this behavior surprised me. I did send Bell Brothers a letter in hopes that they would recognize their problem but I got no response so I thought it was appropriate to let Yelp users know.

My advice is that there are a lot of HVAC companies out there - pick one that has the customers best interest, not their own.

Michael O.

1/30/2018

Bell Brothers installed a complete HVAC system for us about five years ago. First the good news. Every salesman or technician who came to the house was friendly and courteous. They did the installation on time and done well. The salesman/designer who sold us the system was a Bell relative and very friendly and very likable.

Now the problem. We had an usual situation in that there was a wing of our house, two bedrooms, a living room, and a bathroom, that was not part of our 4 year old HVAC central system when we bought the house. We wanted a central system installed for this area of the house. The salesman assured us that we did not want to install the second system, but we wanted a larger single unit. I pointed out that the areas were kind of linear and I wasn't sure if one unit could work. Oh no, it will be much, much better with one system. We listened to him.

Almost off the bat it was clear the single system didn't work very well. Some parts of the house were much warmer than others and so on. We called our salesman and found out he no longer worked there even though his name was Bell. They sent out technicians several times to try to rectify the situation, but the results were always mixed at best. They put manual baffles in the ducts to try to even up the coverage and it helped but didn't fix it. We decided to let it go and use fans etc. in different rooms.

Apparently they have a five year annual tuneup that comes with new systems. I didn't know this until the second year and one of the technicians who was trying to even out the system mentioned something about it to me. I called and schedule the tuneup. The last one was today. I got a total of four. The technician called his office and was told that the first one was canceled. I didn't even know about it! How could I have canceled it? Then I was told I needed to sign up for another year at $179 dollars because coils went out all the time and cost $1500 to replace. I said the unit was still under warranty wasn't it? and he said yes but for parts only.

I think the Bell Brothers are nice people but they are just too big. The lady I talk to at the office is polite and efficient but immune to customer requests. She wouldn't even give me a time the technician would show up! Just the day and a vague morning.

Now that I know Bell Brothers is through with us I will call a much smaller and more personal company if I do need any repairs.

Dwight A.

06/12/2023 12:00:00 SA

I am a long-time customer (20+ years) of Bell Brothers and a member of their club. I use them for all my HVAC and plumbing related repairs. Their technicians are timely, courteous, respectful, knowledgeable and always go the extra mile. I highly recommend this company!

Sharon G.

02/01/2022 12:00:00 SA

Two wonderful young men just left my home after spending hours looking for the problem with my heater. Frank And Nate the Great lol could not have been more wonderful. They found the problem Fix it, it was not an easy problem to find. I would highly recommend Bell Brothers, they came through with flying colors and lived up to all the promises they make in their advertising. Thanks again

Chris C.

1/17/2015

One star is five too many for these shallow business minded people. I'd rather have bubble gum and liars fix my problem than these fakers. I own several properties in the area and typically rely on my inner circle. I got busy beyond my group last week and had to rely on these guys that advertise on local radio shows. They quoted me $500 more than my problem got fixed for and belittled my wife with their pathetic sales tactics. Their hiring decisions seems weak minded, disingenuous and undermining. They wanted to turn a $500 problem into a $25,000 finance job. That's crooked.

Karen K.

04/05/2021 12:00:00 SA

We had Bell Bros come out and replace a three quarter inch water valve. The valve plus some new fittings itself costs no more than $50 at the most and for less than 1 hour of labor the charge was $676. We had to have it done but it was shocking how expensive it was. I would not call them again- they are ripping people off!

I'm updating my review. Received a phone call from Bell. They asked about my reasons for a one star review. I explained my concerns about such a high bill for less than an hour of work. We agreed that he would refund us $250. I was pleased with that. Good customer service.

Kate J.

11/26/2021

I had my HVAC replaced on the Wednesday before Thanksgiving. The installers were professional and efficient. However, they did leave behind sawdust on my driveway. Additionally, they told me the old HVAC and all of the garbage removed during the installation would be picked up by 5 pm that day. At 4:50 pm, I called Bell Brothers to follow up, as the garbage was still outside in front of my home, after being on hold for a bit, they told me my house was not included on the third party pick up list and provided zero explanation for why it was missed. The individual I talked to also could not guarantee it would be picked up on Friday, which means the garbage would remain in front of my home for 5 days. Thankfully, it was picked up Friday afternoon. However, it remained in front of my house Wednesday, Thursday (Thanksgiving) and until 2 pm on Friday. It was certainly not the look I was going for on Thanksgiving. I called Friday to speak to a manager and was assured that the manager would call me back. They did not. I expected a bit more after spending so much.

Patricia W.

03/09/2016 12:00:00 SA

My mother is 78 and we are both diabetic. The heater went out in the house we share. We called Bell Brothers and Jesus came out and got it running. He told my mother that one of the five motors the system had went out. We were not told the repair needed to be made asap our that the fix was just temporary. The price to replace it was substantial so I wanted to get a second opinion. I thought we had a little time but before I could call another company...less than 24 hours, it went out again. When I called Bell Brothers I was told the earliest someone could come out was tomorrow afternoon. I asked the person on the phone what were we suppose to do without heat. He was real sensitive. He suggested we bundle up. Hey Bell Brothers in case you didn't know in California, homes with seniors and infants have priority over service calls after hospitals.

Kenan A.

03/12/2017 12:00:00 SA

Bell brothers replaced the windows of my master bedroom with ones from their new line of windows. Frank did a great demonstration of the product then Anthony and Leiman came and installed the windows. All three guys were extremely professional and courteous. the installers did an impressive job and left the room spotless. Product wise, I highly recommend those windows if you are looking for noise reduction. They made a significant impact on the room

Maria N.

07/05/2020 12:00:00 SA

We had another company respond to fix our air conditioning. Bell brothers had stated we needed a new air conditioner (without actually looking at the unit). The other company found a loose wire at the breaker, total repair was $150. I would never trust bell brothers.

Gary T.

9/13/2013

For such a large company, Bell Brothers has enough defficiencies to make me choose *another* competitor for a brand new a/c heating unit. I had a few techs come out from different companies and give me detailed specs, pricing, and their warranty/maintenance programs. My home is over 20 years old with a few cracked cores in the heater and the a/c recently went out too. I thought this was a good time to check out what everyone has. The following are a few reasons why I didn't choose Bell Brothers:

Bell Brothers didnt have a 5 ton system that can fit thru a 21 opening in my attic - thus I was encouraged to look at a 14 seer, single stage unit, with an 80% efficiency rating for $3000 more than their competitor's 16 seer, dual stage, 95% efficiency. I see 2 problems here... cost and lack of designing. Why would one spend more and get less? The tech didn't fully justify or add any insentives to help me struggle with choosing their highly priced units over competitors. They should have many options. Im not an expert.... But my first inclination was to enlarge the attic opening. (Maybe they were afraid of adding additional costs and making their systems look even more overly priced?)

They won't support or install any Smart Vents. The Smart Vent technology will move outside air through the filter and into your home when it's cool outside. The advantage for those who have allergies is getting fresh, cool, filtered outside air without having to use your a/c or even open any windows. They suggested removing the Smart Vent entirely - something my family needs as they have alergies and want fresh filtered air. They require other customers to entirely remove their Smart Vent because their electronic boards aren't compatible. I might be the only one who knows and keeps a good thing when I see one. And, wouldn't you think they should accommodate for this? How about getting your own compatible Smart Vent system?

As some would know when the unit moves air - the size of the intake vent will determine whether or not the a/c system will work to its potential. If the main intake is too small....it can only move - say 80% . The tech didn't suggest a 2nd intake option to get better CFM until the very end after the numbers were on paper - this option added another $750. Other competitiors accomodated for a 2nd intake as a requirement and didn't charge extra for it.

At the end of the sales pitch - they didn't even fill out forms or hand out anything with their bid and final pricing. The technician asked me to take a picture of his scratchy notes as a formal bid. Again, maybe they were afraid to hand me evidence that their pricing was too high? Or maybe they knew they were out of the running? Or maybe they were just plain lazy?

The other competitors took time to detail out the new design, added ways to make the air move efficiently, and also ensure my multizone unit will kick in at half the energy usage if both zones aren't needed.

Overall, Bell Brothers disappointed me with their initial appointment, discussions, design, and bidding. They could have at least tried to win my business over....

Leonard A.

9/16/2020

My sink was clogged and after using many different kinds of products still nothing. So that's when I called Bell Bro's and I gotta say I was happy with the service. I would definitely use them again.

Tracy L.

02/07/2022 12:00:00 SA

We live in Placerville and we've had Scott out to fix a couple plumbing issues in our older home. Scott is on time, reliable and an expert technician. For this job, my wife made a call at 2:00pm and the job was completed by 4:00pm. Thanks Scott! We can always depend on you and Bell Brothers!

Franklin C.

5/25/2023

Great service as usual on our Heating and Air-conditioning system. Tech was very professional - arrived on time, put on disposable slippers before entering house. After finishing his work he explained everything and showed pictures as well. Could not be more satisfied. Thank You

Ginger B.

10/05/2018 12:00:00 SA

Our ac unit is 15 years old and started to have problems. I called Bell Brothers and they sent Mike Carling I Had tried to fix the AC myself and ended up breaking a bunch of parts.
Mike explained it might take several parts to repair the unit. He signed me up for the Bell Advantage Club which has already saved me $60 in 2 visits. Bell Brothers has my business for life thanks to Mike. Thank you

James E.

05/06/2023 12:00:00 SA

Bell Brothers servicing us here in Sun City, Roseville, is a real joy to work with! We use them for all of our plumbing work and heating/AC maintenance, and they are always friendly, very professional, on time for appointments, and neat/clean/efficient in all they do, and their prices are very reasonable for the quality work they do. We know we're working with a first class organization in Bell Brothers.

Rebecca B.

06/04/2021 12:00:00 SA

As always this company comes to the rescue, last night my kitchen sink and garbage disposal backed up, called my home warranty and of course that was a complete waste of my time. Called Bell Brothers at 11:00, they had a plumber at my home by 1:00!!'

Workers are clean and efficient, Thank you Bell Brothers!

Scott B.

03/12/2019 12:00:00 SA

This is the 4th time I had to have this done.... the other 3 times, being charged $200 to $400..... and took them all day.... Bell Brothers came right away for our problem, others expected us to wait a day.... so.... for $89 they cleaned out our Pipes within 15 minutes.... and also sending someone with a Camera, included in that $89...... so Bell Brothers are my guys! Thank you, Bell Brothers!!!

leah d.

11/25/2012

I highly recommend this company. Greg, and Stephen showed up on time, and got to work right away. They were perfect gentlemen. Very respectful, and considerate of my house. Very professional. They installed a new furnace in my home,and they were quick, but efficient ! I can tell this company takes care of it's employees,and that shows in their attitudes as well as their workmanship. I was very pleased from start to finish with the way this company, and it's employees do business, and I will be calling on them when my old AC unit needs replacing.

Lydia B.

8/19/2022

Bell Brothers charged $77 to clean the air conditioner condenser and do maintenance on it. The condenser was filthy when viewing it after the service was supposedly done. Your service will not be needed in the future.

BJ B.

05/08/2021 12:00:00 SA

Our toilet flooded and we needed to get it unclogged by professional after my attempt of unsuccessfully doing so. We called and made an appointment and they were here in 45 minutes!The technician was great and quickly fix the clog!Very professional!

Melody W.

10/12/2022 12:00:00 SA

Bell Brothers Service is fast and friendly. Everyone from the folks in the office when you call for an appointment or the answering service or the technician who comes to your house are very friendly, helpful and responsive. The technician who repaired our a/c unit was very helpful, friendly, clean and worked with us extremely well. I have complete confidence in Bell Brothers. I joined their club to further reduce our costs in the future and I have peace of mind to know they will respond promptly and with care and courteously in the future.

Nikki H.

04/12/2021 12:00:00 SA

I only liked that they called to see if I was available earlier than scheduled. However most everything after that was frustrating. The tech went on my roof to inspect my HVAC and came down and said first off your condensate if broken when I ask him to show me it, turned out it was only the PVC pipe the lets the condensation drip from the unit into the drain gutters. When I told him I could fix that myself he went on and on about how bad it could be, it will leak through your roof, into your insulation, and your drywall into your house I told him my roof was brand new and would not leak through new shingles when the rain doesn't get through. He responded like it was a HUGE issue when it was not, okay, whatever it's your call. After that he inspected further and said the blower motor was leaking oil and that I had a refrigerant leak however did not hook up any pressure readers to verify this. He said the capacitors were good and the fuses were good but the rust on the fins showed major refrigerant leaking signs, (again no pressure readers to verify a leak). At this point we cancelled the call so I could reach out to my home warranty. They sent out South Placer Heating and Air, their tech checked pressures that were all reading good, and he replaced a capacitor and my AC works beautifully now. This is not the first time I had Bell Bros had tried to upsell me or not be honest. I will never use them again.

Gena R.

06/02/2016 12:00:00 SA

Very disappointed in Bell Brothers heating/ac. Called after hearing radio advertisement & TV commercial about $87 maintenance fee which also states they guarantee coming back for FREE if something fails. What a come-on!!

All Bell Brothers Heating and Air did was try to sell me a new A/C system, new insulation, new water heater, solar and the HERO program (my house was built in 2000)! What most homeowners don't realize about the HERO program is when you sell your home, you're banking on the fact the buyer wants to continue your payments or the amount you owe will be deducted from what would have been your net profit.

My A/C system was working when Bell Brothers came out and I was told they couldn't guarantee my system so that $87 come-on wasn't going to apply to me! All they wanted to do was sell me...surprised they didn't try to sell me a Bell pizza while they were here!

Bell Brothers told me my system would stop running on the hottest day of the year and told me it won't last. I've been told that by other companies for the past 6-7 years and it runs just fine!

Two days later, my A/C system was running but not cooling. Called my home warranty & for $65 they put in some freon. Works fine!

You'd think Bell Brothers would have checked the freon when they were here instead of only thinking about what they could sell me!

Although homeowners should have their heating and air conditioning serviced, it's difficult when companies are ONLY interested in selling products and not maintaining what is already there. I wonder how many homeowners fall for their rhetoric.

Inexperienced homeowners and seniors I believe are taken advantage of by companies like this. What Bell Brothers accomplished was making sure that when the day comes & I do need a new system, they will be the last company I call!

Keith K.

9/16/2022

Our ac went during the heat wave and was able to get an appointment with in two days of calling. We found out we needed to replace the ac and furnace. They got us in with a week. There was a miscommunication on the first day. Mike the manager on the installation department fix everything for us. He send out the two best installers ever. Eric and Sergio were very professional and went over everything they were going to do. Very pleased with all the good work everyone did to make this job run very smoothly.

Jaime R.

3/26/2018

We had a whole house window and door upgrade done on our home. The Bell Bros are a top notch company to do business with. They were professional and courteous from start to finish, everything from the financing alternatives, quality products all explained in detail. The installers were all expert technicians and left no trace of their visit, except our beautiful windows and new water heater!! I highly recommend the No surprise guys We could not be happier for contracting them...very competitive pricing far superior service and product!! Hands down.

Bond L.

5/14/2018

One star for today's encounter with Bell Brothers call agent. I asked for a quote on the phone for a burst pipe in the backyard. The representative stated he needed my information to provide that information. The representative ended up pulling the information from my caller ID for a previous job for this property, and then informed me that he is unable to give me a quote on the phone. I informed him I am currently looking around for a quote and if he is unable to provide this information I need to pass. The agent hangs up without further communication.

The previous experience with technician Tony was wonderful. That experience was a 5 star rating which is why I called Bell Brothers again for a quote. However, with this encounter I strongly feel drawn away from seeking any further services from this company.

Please note this is my experience with a representative Nick. This review is on my encounter only, and the purpose of this review is to hopefully improve training for this agent.

Warmest,

Yelper

Chuck M.

12/28/2022

My water main sprung a leak on the official Christmas this year in the evening. The repair man (Travis Crowley) was quick to come and slap it together so I could get a shower and have water for the night. He came back 2 days later and redid everything in a very professional manner . Very nice work Travis, thanks

Francois M.

08/02/2017 12:00:00 SA

Made an appointment to get a bid on a new HVAC unit for an add-on to our house. They insisted that my wife and I had to both be at the appointment. In exchange, they sent a used-car salesman who knew nothing about HVAC units. We had to make a second appointment to actually deal with someone who could write up a bid. Second appointment was confirmed by 2 telephone calls and a text message 20 minutes before arrival time. After taking time away from work and waiting around for a half hour, we finally get a call to tell us it's going to be another hour. They should stop wasting money on advertising and actually focus on customer service. That way, customers would advertise for them instead of trashing on them via Yelp.

Good news however... I will not have any of the problems other reviewers have had since there's no chance I will work with Bell Bros.

Tony B.

8/27/2020

After 14 years of service my HVAC started to leak water and caused some water spots on my second floor ceiling. The leaking water on the HVAC unit was discovered during my regular yearly HVAC maintance by Bell Brothers. I have been using them for my HVAC service for the last 11 years.

When the issue was discovered the technician informed me about some possible options for repair and he also scheduled appointment with a comfort specialist to do a more adequate review of my HVAC system.

My appointment was scheduled with Kyle Crates (great service) . He took a thorough look at my HVAC system and my home. (Window sizes, square footage, and size of my current HVAC system)

Kyle was a great person to work with because he presented me with all viable options and he didn't pressure me into buying a new HVAC system. After reviewing all the options I decided to go with a new HVAC system rather than putting money into repairs just to have the 14 year old HVAC system fail again.

The HVAC installers were very professional and punctual! They said they were going to show up at 8am and they did. They were also very clean with the whole install process. They laid protective covers all along the way towards the HVAC system to not leave a mess in my home. Kyle Crates even brought us lunch during one of the install days.

During the install process the ceiling in my bathroom caved in due to the water damage. I now had a huge hole in my ceiling and could see right up into the attic. Luckily Bell Brothers covered this entire new repair at no additional cost to me. They really do live by their motto The no surprise guys.

They hired a third party contractor to repair the drywall, match the surface texture with my existing bathroom, and painted the bathroom so it looks like it did before the damage.

I did some research about HVAC system installs and in my research I found that the install process is probably more important than the brand you choose for your HVAC systems. If you are going to make a significant investment in a new HVAC system, then I would recommend Bell Brothers. They have good customer service and knowledgeable technicians. Clean, friendly, and professional. You may get a cheaper deal somewhere else, but the HVAC company not do a good job during the install process. It could cause wear on your system or end up costing you more in the long run with additional repairs.

Anne M.

11/29/2021

Two weeks ago we had new windows and a patio door installed in our townhouse. Bell Brothers did an excellent job. Felipe came out and showed us all the window choices and explained the benefits of each and provided a quote. We decided to move forward with Bell Brothers because they were very knowledgeable but not pushy. This part of the process was pleasant and I didn't feel like I was working with a salesman but with someone that wanted to help us make the best choice for our townhouse. Wanted a key lock on the patio door because this is our entry from carport. Also wanted push up lock on inside of patio door. No problem including these.

It does take several months for manufacturer to prepare order but it was worth it. On install date Bell Brothers arrived promptly at 7:00 am and worked until 1:30-2:00. They got everything installed in one day. They did an excellent job and everything was installed as requested. Very hard workers. Bell Brothers team lead was Mahammad and the other two workers were Matthew and Billy. Billy installed the patio door and did an excellent job. Mahammad worked and constantly checked on everyone to make sure everything was being installed correctly and working with them as well. He had a great sense of humor and the day went by quickly. The windows look beautiful and the finished look is perfect.

Highly recommend Bell Brothers for installing windows. You will not be sorry. They stand by their work and definitely know what they are doing.

They also installed my HVAC unit several years ago and did a great job then too. Haven't had any problems.

If you're thinking about window install or HVAC work consider Bell Brothers. They are the best.

heidi w.

8/17/2011

Do Not Use Bell Brothers! (Unless you plan on purchasing a new unit.)

I had the exact same experience as Jeremy F. First I was told the blower did not work, which would cost $383 to replace for a level 5 (blower wheel not working, the motor is out, it gets voltage, but does not turn). The tech also showed me pictures on his cell phone of what he claimed was a two inch crack in the heat exchangers. He said if this was not under warranty it would run upwards of a few thousand dollars to replace and that our system was old and it might be better to just replace it. I asked him if the only cost to get the AC working would be to fix the blower for the $383 and then we could wait until winter to deal with the heat exchanger. He said yes. I advised him that I would check w/my husband and see what he wanted to do and he said he would call and find out how much the heat exchanger cost and again he advised that I tell my husband that our unit was old and it might not be worth putting the money into it.

After calling my husband, I noticed that the tech was back up on my roof banging on the unit. When he finally came back down he indicated that actually the single run capacitor failed, as well, at a replacement cost of $72 for a level 2, and that also the contactor was pitted and burnt, at a replacement cost of $252 for a level 4, so that actually we couldn't spend just $383 to get the AC working, but would need to spend $252 + $72 + $383. And, he found out that the heat exchanger would cost $1997. He again stated that for such an old system, he said it was 14 years old, we should replace it, since we were looking at $2704 to fix an old unit. I asked for a quote on a new unit and he indicated that they would not give a quote over the phone, but that a comfort adviser would have to meet with us at our home. I asked that he schedule someone to meet with us and they scheduled a comfort adviser to come out that evening to meet with my husband and I, since he also indicated that they would not meet with either of us alone. On the invoice tech indicated: Filter was dirty probable cause of system failure on the blower wheel and could be causing blockage on the evap coil. I paid him $79.99 for a diagnostic.

The comfort adviser came out and the first thing he asked us was How much do you want to spend on an HVAC unit? We indicated that we live in a 1000 sq.ft. house, so we did not need to have a huge unit. He asked us a bunch of personal questions about air quality and what things were important to us, which had absolutely nothing to do with the price he ended up quoting us. He tried to persuade us to get a unit that had some higher AMPs, or something, because it was better quality, but a unit of that size for our house would have to work for over 30 years before the increase in cost was realized. He quoted us roughly 20K for a unit and indicated that if we had it installed tomorrow he could give us $300 off, because they had to pay their installers regardless and they had nothing to do the next day. He also called to see if we could get the Spring Special on pricing even though the special was over. He said he had a degree in marketing and asked us what it would take to get us to buy a unit. We said we would get other bids but he showed us his binder of invoices that he said were from competitors and indicated that their prices were higher than Bell's quoted price, so what more? We looked on Yelp and after hearing that other people had a similar experience with Bell (cracked heat exchanger and needed a new unit) we called another HVAC service company. They came out and said the unit worked, but the circuit board was blown. The technician was able to manually get both the AC and the Heater to work at that time. He ordered a circuit board and a few days later replaced the circuit board at a cost of @$350 and the unit has worked since May.

Check the BBB website for the complaints that were lodged against Bell.

Dan C.

6/23/2022

About 1 year, I had Bell Brothers replace my sewer line and install a new bi-directional cleanout.
A month ago, the sewer district informed me the cleanout did meet code and that they were going to dig up my yard again to replace. When they do this my plants will be damaged again and more important, I will lose the cleanout going to the house.
I have called Bell Brothers multiple time to see how they were going to fix this, and they just do not seem to care.
If they had come out today, they could have used the already dug hole to make the fix.

Carlene V.

5/25/2023

Totally incompetent service techs. Their so called complimentary services was a disaster. The water heater pump burned up as a result of their incompetence! It cost over $800 to have a replacement pump and service by Phil & Paul 's Plumbing. I sent a cancellation of Bell Brothers so called contract and a bill for the $800 but of course I never got a response! No apology for their incompetence! Very unprofessional of them. My advice is DO NOT call Bell Brothers. They are more into sales than service like hooking you into a contract!!!!

Scott E.

06/03/2020 12:00:00 SA

These guys are not the company one should use. They came to my house to service my air conditioning unit,they gave me an extremely high estimate to repair it. I got a second opinion and got it fixed by another company for 1/10 of what they quoted me. These guys are never coming to my house again. I can recommend them at all.

jeffrey k.

01/05/2018 12:00:00 SA

I had a service contract with these guys, beware they took advantage of my mentally handicapped tenants, garbage disposal 500.00 new kitchen sink faucet 700.00 then told the them that it was somehow their fault. Putting the sky high price aside they tried to smooth things over with me (price wise) by trying to get the tenants to reimburse me for the costs. They need to stopped and they will be stopped because I reported them to the state contactors board and those that advocate for the handicapped.

Sara G.

2/20/2013

I have had the Elite Membership with Bell Brothers for the last two years. I have not had an issue with them servicing my heating/air unit until Jan 13'. There were no issues with my unit heating the house until my unit was serviced. After the service was conducted, I was told there was a crack in the heat exchanger and I would need a second opinion from another tech. That weekend the house was considerably cooler that normal even though the thermostat settings had not changed.

After another visit by the original tech and much confusion the second opinion was set up. When the senior tech came out, before he even went to check the unit he started going on about it not worth replacing the part. Purchasing a new unit will only cost a little bit more....I was very unhappy with the high pressure tactics. Especially since I experience this a lot a as a woman who owns my own home and don't have a man to play hard ball for me. I am not inept doing a little research or getting a second opinion.

Basically he told me it would cost ~$800-$1000 for the part and it might not even be manufactured anymore plus over $1000 for labor because it can be an 8-10hr job or $3500 to replace the unit which come with a warranty. I asked very specific questions about the unit and how a crack the size of your head appears over night! Of course the reply was how it's very complicated and insinuated that I couldn't possibly understand! Of course he gave me the spiel about carbon monoxide poisoning and how we were currently in danger. I informed him only the week before PG&E and been to the house and tested for gas and carbon monoxide. Of course his reply was that PG&E are not HVAC experts and they're equipment does not detect Carbon monoxide! After he looked at the unit he showed me a photo from his phone of the crack... Later when I had the unit repaired the crack in the photo my handyman showed me looked nothing like the Bell Bros Tech's photo!

After this I called to have my membership canceled (3rd week of Jan). A woman answered the phone and said ok she took care of it and hung up on me. I called back to ask if I could get a confirmation and she said no that she already put it in the system. Of course I was charged for Feb, but figured it was passed the billing date for that month. Not too surprisingly I was charged for March now as well! I call and spoke to a much more amiable person who hopefully resolved the billing for me.

I bought the heat exchanger off the Sears website for ~$150. My handyman installed it for me for $200 in about 2hrs! The Bell Bros must be doing pretty well in this economy at that mark up! I highly encourage people to get a second opinion when dealing with this company!! This is not the first time I've heard of them doing this. I am highly suspicious that my unit was not blowing hot air after the initial servicing!

Alene H.

09/12/2014 12:00:00 SA

After repeatedly calling a well known Lodi heating and AC company to come out and perform work discussed in our initial consultation and receiving NO calls back, I called Bell Brothers.

BELL BROS. DEFINITELY LIVES UP TO ALL THAT THEY PROMISE! They showed up on time, always followed up and immediately responded to an extra issue that came up during an inspection. Many companies will give you a 4-6 hour window, so you have to wait around all day and then they don't even make that window.

Not Bell Brothers. They reminded me the day before, had a 2 hr. window and also gave me a more accurate ETA as they finished up a job before my appt. In any successful business, communication and professionalism are key, and this company has it dialed in!

The scope of work we had Bell Bros. complete included installing a whole house fan (totally worth every penny if you are considering it), new ductwork and insulation. I only had one other quote to compare Bell Bros. prices to, and they were slightly less, but the Lodi company never called back. I don't mind paying a few extra dollars to get a crew that is reliable and professional.

We moved to an older home that is in need of some TLC, and I feel reassured that I have a 'go to' company I know I can rely on for any heating and air problems. :)

Mark D.

02/01/2018 12:00:00 SA

Bell Brothers was at the Sacramento Home & Landscape Show last weekend at Cal Expo. My friend and I approached their booth as I had questions about tankless water heaters and was waiting for this show to speak with vendors and move forward.

We both stood there while the two Bell employees spoke to each other. The female made eye contact with my friend yet did not acknowledge her at all. We stood there looking directly at them waiting to be acknowledged--mind you, we were only two-feet away from them on the front side of their table. Finally, after a couple of minutes, the male employee acknowledges us. I told him I was wondering if they ever were going to acknowledge us as we were standing in front of them. He somewhat apologized and I said, Too late! If you couldn't even look up and say hello to us while we were standing here, I don't want to do business with you. He said he was answering his colleague's question. I think that is certainly fine, however, you should at least acknowledge us and ask to give you a minute. Acting like we are not there is not acceptable.

Note to Bell Brothers: if you want to present a good image of your organization at a show, please train your representatives on how they should interact with potential customers. You lost me and you'll lose others--I went to talk with other competitors who were very eager to assist me.

Carrie E.

10/24/2021

Our laundry room basin clogged up suddenly (which also makes our bathtub and shower do crazy things). Bell Brothers not only helped our landlord set up an account for the (very affordable) drain clearing service, but they also sent someone out to us within 1/2 an hour on a Sunday during a rainstorm!

Our technician, Devin, was freakin' amazing too! He was fast, friendly, and helpful. It was absolutely dumping rain on the poor guy, and I kept apologizing for making him come out in a storm. But he was super cool about it and even took the time to make conversation while he worked. Thanks, Bell Brothers (and Devin)! :)

Pamela F.

2/27/2023

Their constant postcards telling us they miss us remind me how they ripped us off two years ago with their technician Nate Henry charging almost $300 to replace a dual capacitor (I see by another review a guy got charged over almost $900 recently). The parts are super cheap $15-40 at the time. And labor should have been minimal given he was already being paid to inspect and tune up the system. He didn't reveal the price until after the repair when he had my husband sign the estimate So much for no surprise He also claimed we needed to replace our universal motor and hard start with relay for about $1200. All this was supposedly discounted by membership plan. Our HVAC was only 5 years old and running fine. My husband just called them for routine maintenance purposes thinking it would be good to sign up for regular tuneups/checkups. I tried to ask Nate questions after the repair and he flat out ignored me, only speaking to my husband and then left. We canceled the membership service and was told they could not refund the $20 monthly fee back because we received a discount on the (unneeded IMO) repair. Buyer beware.

Ann L.

7/19/2022

We took advantage of the latest promotion and scheduled an HVAC tuneup for $77. We have lived in the home for almost 10 years and have never had any work done on the system. We were pleasantly surprised when there was only one small thing that needed some attention. Our tech was able to take care of the problem quickly, efficiently, and for a reasonable price.

Now onto the real reason for my review. Kudos to Bell Brothers for hiring Jacob. During Covid we are all finding ourselves victims of inflation and short staffing issues. Jacob provided us with the opposite experience. He was knowledgeable, prompt, and incredibly personable. He made us aware of discounts, showed us through the entire tuneup, and offered to help us out in any other way that he could. He went above and beyond during times when we're all being trained to be happy with the scraps some businesses throw. Thanks Bell Bros for sending us Jacob. We will request him every time and so should you!

amy m.

09/12/2013 12:00:00 SA

Always professional, friendly and on time. They also give a 2 hour window instead of making you wait around all day.

Jerry M.

12/15/2016

Tim O. was on time, courteous, professional and very knowledgeable. Not sure what else anyone would want. I have a year old Taylor Morrison home and he was able to quickly diagnose the glaring defects in my heating duct system which were either caused by faulty installation or by the Blackwell techs who unsuccessfully tried to correct a different complaint. I really appreciated the 'no surprises' pricing policy since repairing the problem resulted in some surprise problems that did not increase the original price. I liked them well enough to join their maintenance club.

Allana B.

9/22/2014

We contacted Bell Brothers to help us determine if we could do small, relatively inexpensive things to make our home more efficient. Right up front I told them that I could not afford a new air conditioner, but just an evaluation and some recommendations. The scheduler indicated that this was not a problem.

The service technician, Jerry, showed up on Saturday as promised, but had been told by the scheduler that we were definitely interested in purchasing a new AC system. Then he reported that he was commission only. He spent about an hour with us, and took enough of a glance at our AC unit to let us know it was original equipment from 1987. He did not want to get into any further evaluation and suggested that we contact him if we decided to make a serious commitment towards upgrading our entire system. Although I felt some of our time had been wasted, I wasn't too upset. After all, it didn't seem right to make a guy working on straight commission do an entire evaluation of our house if we weren't fully committed to doing some work.

My husband and I decided to commit to the project, with funding from the MPower program out of Placer County. We invited Jerry from Bell Brothers and a couple of other companies to do evaluations and give us bids on our project. Jerry came back the following Saturday. Well, the entire visit was kind of a mess. He had us sitting down at our kitchen table for quite a bit of time to without talking to us or telling us why we were there. When asked, he indicated that we were going to design a new system together and proceeded to go into a sales pitch that involved a Bell Brothers anagram that spelled out the word ETHICS (H stands for we like to have fun). After the initial pitch, he told us that a dual zone AC system could not work in our house (something another contractor agreed to do) and then grudgingly went back into the attic to see if it was possible when we pressed him on it. Surprise! When he came back down, it was suddenly possible. He then asked us for information on our energy usage and bills for the last 12 months and said we couldn't design a system without this. Other contractors had asked for this information ahead of time, and we would have had this ready had we been told in advance. We quickly got a copy of this information, but then Jerry didn't seem to use it for anything. He did proceed to continue with his sales pitch, without quite explaining anything he was recommending for us in a way that made sense. He would say things like, if they aren't saying it, they aren't doing it, about other contractors without any context. When my husband asked him about something he said, he rolled his eyes and sighed before finally agreeing to explain. Jerry's quote was a piece of paper with scribbled dollar amounts on it, with no reference to what the prices were for. Next he told us that the system we needed would not qualify for rebates through PG&E or the City of Roseville (not true) and that if we wanted those rebates we would have to get a larger system. So he added more $ amounts to the scribbled quote. In the end, he quoted us around $22,000 for the work (about $5,000 more than the other contractor--a guy my cousin used who recommended the same system that she chose. And that she got rebates for.) without really explaining himself. He also insisted that they would submit the quote to the MPower program for us, even though we kept telling him that we had not made a decision on a contractor yet. The cherry on top was when he said that he required us to contact him after meeting with all the contractors to let him take a look at their bids.

This guy wasted about two hours of our time, and about an hour into the visit, which included him reprimanding our dog (small and barking), I wanted him to leave. I was willing to give Bell Brothers and Jerry the benefit of the doubt after the first visit, but by the second visit, I knew the truth. From the scheduler on, this company was trying to up sell me at every turn. It was clear that the scheduler was there to push customers into a selling position and that Jerry was just a sales guy. He spent most of his time spouting sales slogans and phrases, and didn't want to do anything that might require a little more work on his or Bell Brothers part. Don't waste your time with this company. Not worth the headache!!!

Thomas P.

05/05/2016 12:00:00 SA

So far so good. These guys have been punctual, thorough and professional which seems to be rare in the trades these days. Keep up the good work and we'll keep coming back!

F. C.

09/08/2013 12:00:00 SA

Very dishonest service. Bell Brothers quoted me for 8,500.00 for a brand new unit, which by the way cost only 3,500.00. I had 3 different companies give me estimates, and they all came to the same 3,500.00 figure. I hope Bell Brothers read this review and realize people are not stupid. Way to go ma' Bell.

Vicki J.

7/18/2017

Never made it past the first few seconds. I called and the first thing I hear is a menu and a computer saying, For quality and training purposes, this call may be monitored, and then it started telling me, For Spanish, push one...... Ummmm, no. Poor customer service already.

Karen A.

12/16/2016

I would give them a zero if that was possible! Our furnace wasn't working and we called Bell brothers to come out and look at it!. Our heater is very old but right away they said we needed a new circuit board. And that circuitboard was going to cost almost $800 or a new system would be 12,000. I wanted a second opinion so I called another place. Right way the guy was shocked at the price they wanted for circuitboard. Came and spent five minutes fixed it cost me $70 just for the service call! We didn't need a circuitboard! I think it's terrible when businesses take advantage of people like this!

JulieBell B.

6/13/2019

EXTREMELY upset with this company as well as their receptionist. I made an appointment over a week ago for tune up/repair for my ac unit scheduled for tomorrow and recieved a call this morning saying they over booked and need to reschedule for another 2weeks from now. 100° weather does not make a customer happy and you better be majorly apologetic or show compassion when you're dealing with that and Bell Brother's does not. F*@$ them! I'M PISSED!!

Taylor R.

1/20/2018

We had to have both our AC and heater replaced and Bell Brothers has been awesome! They have been flexible with scheduling appointments (weekends, after business hours, including actually arriving during the quoted hours), comprehensively explaining what was wrong with our existing systems and what we can expect, and completely transparent about the cost and quality differences between the proposed options. We never felt pressured with a hard selland all the staff were patient, respectful and friendly. Trevor, in particular, was so nice to stay into the evening to explain the issues we faced, the realities of the installment process, and step-by-step walked us through the financing process. Great job, I would recommend them to all!

Sally J.

12/17/2015

We've been using these guys for semi-annual maintenance on a HVAC system they installed for us for several years now. They have always met and exceeded our expectations. Their technician Leroy Suko is so thorough and personable. We would recommend them to anyone who cares about their home.

Curtis R.

2/25/2020

Bell Brothers refused to help me install a water filter system because I had bought a brand new filtration system from Aquasana. They were only interested if I bought the system from them. Too bad for them! No loss on my part!

Valerie D.

8/28/2020

Word of caution...get different quotes. Cost of a gas water heater replacement is $3600! They will not provide itemized bills, only flat rates and there is zero negotiation. No matter who you speak with it is the same script as to why rates are so high to assure that people are billed equally for fast installers vs slower ones. They will give a 10% off discount for a monthly subscription for $19.99 per month and also a 5% discount for seniors and military. Do not sign the contract until you get other quotes to compare.

Christian C.

8/16/2019

Rigid and unwilling to work with a customer. One of my neighbors recommended them, but they flat out refused to do work for me because my house is in escrow. I even offered to pay up front when they said they have had issues with getting paid for work on houses in escrow. I currently occupy my house (and will continue to for 3 months), would be the one here and would pay them up front. No third party or escrow company involvement. Yet they still refused to even do a simple inspection for me. I hate it when companies hide behind a policy at the expense of customers.

Tom P.

12/18/2013

I called them out to see why my burners were not igniting in unison and wasted three hours with them never to have the original problem addressed. Instead, the first guy called a second guy who immediately wanted to condemn the unit and sell me a new one.
Nice enough guys but their agenda was clear, make it easy for me to buy an overpriced replacement; between 11 and 13 thousand. When I refused, the guy was dejected and charged me the $80 service call, plus he wanted to leave the unit apart since in his opinion it was shot. Its an old unit that should be replaced soon, I agree. It still works though and I have had others out to quote the replacement, more in the $6500 to $8,000 range.
They even made me sign waiver saying if I die from C0 poisoning its not their fault. Is that a scare tactic or what! PG&E was out the day before and measured my C0 and found nothing...the pg&e guy just recommended I find out why there was a slight delay in ignition...
Sometimes when companies get too big they lose sight of customer interests...

Mike R.

8/16/2019

If I could give this company zero Stars I would. What an awful experience. Stay away from these guys.

Danny B.

7/14/2021

Office manager reached out to us and wanted to get the 3rd party out here to finally
finish the job. Being fed up with Bell Bros I said no thanks, I will hire someone
else to finish the job Bell Bros started and failed to return. On a positive note,
the office manager cleared out our balance to zero and we didn't have to pay
any money, case closed. Thanks for the free windows but believe me that
doesn't excuse what Bell Bros. did, leaving us hanging for weeks we can
never forget. We strongly recommend that people not call Bell Bros. for any
services.

China Doll B.

11/13/2013

We had an unusual sound erupt from our unit. Early in the morning we made the call before 6 a.m. They had someone there to answer the phone and take the call. Within hours Steve arrived early and put our fears away. He explained everything to us and our options. IT is amazing how they treat you knowing you are already in a panic because of the importance the unit means to each family. I can't say more than they are wonderful.

Jj K.

07/07/2014 12:00:00 SA

It's unfortunate that it took my previous 1 star review to get the attention of Bell Bros, but it did the job. Read below if you want back story, but I have to update my review because once they (the right person in customer service) realized what was happening he was extremely apologetic and got us an earlier appointment.
Ian and Mark replaced/fixed our unit in under 3 hours. We only had to pay the difference from the last service repair (which didn't fix the problem). They explained everything, were friendly and prompt. Ian and Mark get 5 stars. It's the rest of the problems we had from my prior review that bring down the average.

Bryan A.

8/30/2019

I bought a heating and air conditioning system that included complete removal and installation of upgraded attic insulation from Bell Brothers 3 or 4 years ago. They did a great work during that job and I have been very happy with the new system. Their contract covered some maintenance visits to insure the equipment continues working properly.
Their employees are nice, friendly people. They always take care to put booties on their feet to avoid tracking dirt into the house. They clearly explain what they will do and then what they found in their inspections.
Bell Bros. is not the cheap alternative; however, they appear to be a good value for the cost.

Lauren B.

3/20/2019

Both Bell Brothers Plumbing and Drain Cleaning services were exceptional. Technicians came at the time promised, were polite and professional. Jody went above and beyond on a very difficult job, working through the rain and not giving up until he solved the problem. I would recommend them and will definitely use their services again.

Jenny M.

07/01/2014 12:00:00 SA

I had my entire heating and AC units replaced last Summer by Bell Brothers for $10k. Part of the reason I replaced the heating unit even though it was still usable is that I wanted to have the full warranty Bell Brothers offers. Part of the warranty is that I need to have the system checked annually. I received a call from Customer Service to schedule an appointment and I was set for them to come on a certain day between 12 and 4. I made no plans and stayed home all day and finally called when it was 3:40. I was told that they had called me and left a message at 8:00am that morning telling me we would need to reschedule because there were many customers with no AC that were urgent needs. I did not receive that call. There was no voicemail and no record of that call in my phone log and I did double check the phone number with them. I can appreciate that customers with no AC take priority as I know I would appreciate that if my AC Were out, but I would have appreciated an actual call in the morning and then maybe another call in the early afternoon to follow up with me since I had not yet called them back. Very disappointing for a company known for its customer service. I told them that due to the inconvenience to me, I would need them to give me a 2 hour window for the next appointment rather than the usual 4 hour window. The Customer Service rep told me that was not possible which further frustrated me. I ended up saying just cancel the appointment altogether. Eddie from Quality Assurance called me and made things right (or at least as right as they could be) so that is why I am giving a rating of 2 stars instead of 1 star. I will need to use Bell Brothers for my annual AC and heating unit check-up so I am hoping for better service next time. They did give me good service surrounding the install a year ago but I don't want to have to spend $10k to get good service.

Denise H.

11/01/2021 12:00:00 SA

We have used Bell Brothers for many of our projects, new HVAC system for main house, biannual checkup on in law quarters and plumbing.

Today we had them install a new bay window, a 12' sliding patio door and a 10' sliding patio door. The installers were on time, friendly and no nonsense. They got right to the work. They completed the job quickly and completely cleaned up every space. Would highly recommend them.

Michelle H.

10/12/2015 12:00:00 SA

Drew and Trey were professional and friendly. The guys we joking around but getting their work done. Always considerate of my home and belongings. This company stands by their slogan and guarantee.

Mike G.

06/06/2021 12:00:00 SA

I had Bell Brothers install 2 brand new heatiing/AC units in a duplex I own 2 years ago and joined their Bell Club for about $15 a month for each unit ($30 total) with the assurance I would get priority service for future needs. I called for the annual AC service and was told the soonest appointment was 6 weeks out! I asked about priority service and was told it was for problems not maintenance/inspection work.

Then... I call for a plumber to handle a couple of leaks at a rental. Appointment was for between 12 and 5 and I would be given a 30 min. notice prior to the arrival. Since I live 30 min away from the property this was very important for me. I get a text at 12:09 that the plumber is on the way. I advise the tenants and head over to meet the plumber. At 2:00 still no show so I call the office, after explaining the problem and waiting 10 min on the phone I'm told the guy clocked out for lunch and would be there shortly. Really? So he shows up at @ 2:30. I explain what I want fixed. Toilet needs a new flapper and replace the cartridge on the shower fixture. No problem he says gives me an estimate of $250 for the toilet flapper and $1000. for the shower!!!! WTF? I really thought he was kidding at first. Of course I did not approve the work .

I went to Home Depot and purchased a new toilet flapper for about $8 and a new cartridge for the shower for $28. It took 5 min to replace the flapper and 30 min to change the cartridge. The only tool needed was a screwdriver. I'm sure any plumber could have done both in 15 min.

Needless to say I DO NOT recommend this company.....maybe if they spent less on advertising they could charge reasonable prices.

Ford P.

7/13/2014

Marvin came out to service our AC unit for its semi-annual inspection and right from the introduction I felt comfortable with Marvin which never wavered throughout his visit. He was very professional, knowledgeable, courteous and has a great personality which left me with a lasting impression. Marvin is just overall a swell guy and Bell Brother's is lucky to have him . I'll be requesting Marvin for each of our visits, so please let Marvin know how pleased we are with his service, he deserves it!

Harold H.

10/30/2017

Had a Bell Brothers out last week for an $87.00 video inspection after we had a clog. Was told I needed new clean outs and sewer lining. Presented with a $8500 estimate for all the repairs. Requested a second opinion from Ryan at Affordable Trenchless and Pipe Lining. He performed his video inspection and felt our line was fine and that we did not need any repair. I have called Bell Brothers several times to speak with a service manager, however I have not been contacted. Ryan did not want to charge me for his work, but I'm sending something his way anyway. Nice to find an honest straight forward professional. If I need work in the future, Affordable Trenchless will get the job. Check out the video of our sewer line on YouTube. Search Sewer Inspection #151. Look at the video dated 10/20/17.

Jay R.

06/12/2018 12:00:00 SA

This was one of the best experiences I've had for my kitchen plumbing issue. Service was fast, friendly, informative, and ON TIME!!! Martin Herrera has the best customer service I've ever experienced with any plumber coming to the house. He broke down step by step what he was going to do and the process was lightening fast. I definitely would recommend bell brothers to anyone in need of plumbing

Kathleen D.

05/11/2019 12:00:00 SA

Very happy with our new central heat and air. Our home never had it so this was a complete system install. Everyone we dealt with was knowledgeable, courteous, and professional. They handled getting our electrical updated so we didn't have to deal with that first which was helpful. They have a great warranty so we don't have to worry about anything for years. The guys were on time every day too.

Carol A.

1/28/2016

Luis was helpful, professional, personable, and prompt. He explained everything he was doing and why and completed the necessary repair quickly and efficiently.

Matt N.

11/29/2014

I was expecting over the top service from all the reviews. Maybe I just didnt get the right technician fixing heater. Though their tech was very knowledgeable and fix my heater, he did leave a trail of dirt and debris I had to clean up. He explained everything wrong and what needed to be fix. He was very detailed. I was scratching my head when he stepped into my house with his shoes on and then he puts on his shoe covers to not dirty my house. WHAT? I thought you lift one foot put it on, step that foot inside the house, lift the other foot and put on the shoe cover and then put that second foot inside the house. And it was not once or twice, the guy repeatedly did that. Then when he went to the attic to check out the heater, there were dirt and debris falling to my floor. When he was done, he just covered the attic cover and left leaving a pile of debris on my wood floor. I guess he was only trained on fixing, not being polite or well mannered. So 3 stars for fixing and being knowledgeable, but not 5 because he left me doing his work of cleaning my wood floors.

Da L.

11/08/2019 12:00:00 SA

I should have checked Yelp reviews first. I scheduled a drain cleaning for a slow sink. There actually wasn't much gunk in it, as it turns out. However, the technician didn't put things back together well. He caused a leak that filled up a bucket overnight. He said he's a drain guy, not a pipe guy, so I'd need someone else from Bell to come out next week to fix the pipe.

That is ridiculous.

Something good came out of, though. When I called a small company that I'd worked with a long time ago, they sent someone right away to not only deal with that issue but also to fix other small issues on the same visit. Bell Bros is too big and has too many employees who have only a limited skill set. Fully licensed plumbers are a much better investment of time and money.

Pam L.

04/07/2017 12:00:00 SA

My kitchen sink was backed up this morning and being a Friday, I didn't expect to get help as quickly as I did. Thank you Bell Brothers! When Martin H. showed up, he was very polite as well as considerate of my property by taking precautions to protect my carpets and floors. After he assessed the situation, he gave me a step by step explanation of what he was going to do and why. I appreciated that he let me watch and ask questions because I learned some valuable information from him. When all was done, I asked him if he'd mind replacing the filter in my refrig because I'd just had hand surgery and couldn't get it out. Without a blink, he jumped in and got it done. It was so nice to do business with Martin H.because of his positive attitude, skills and knowledge plus he got the job done quickly and efficiently. Next time I call Bell Brothers, and there will be a next time, I'll be sure and ask for Martin H. because it's hard to find someone who obviously enjoys his job, is eager to get it done and truly knows the meaning behind the words customer service.

David R.

08/09/2023 12:00:00 SA

The tech came out today and did the service on the AC and furnace. Everything went very well and I am pleased with the tech and the inspection.

Cathy R.

11/22/2021

Wow - The service was beyond excellent. The technician was very knowledgeable, polite, and ready to do the best job possible. Rather than just change filter, vacuum, and inspect he looked at all operating parts. He found a part that he was able to restore by taking out and working on it - without an extra charge. He also provided me with information about operating and what I can expect in performance. The sense of true caring about CUSTOMER service was apparent. Thank you Bell Brothers!

Lyn B.

7/30/2009

LeRoy gave us a very good presentation and explained many points so we could understand the system and helped us decide on the parts we needed. He did a great job and is a good PR man.

Maureen A.

06/02/2023 12:00:00 SA

I've been a member of Bell Brothers since they were locally-owned ABC. ABC was outstanding. Bell Brothers are a mixed bag at best, I'm sorry to report. On the one hand, I've had a couple of instances when they fixed something for the $19 service charge. On the other, I've twice been pressured with false and vague claims to replace my furnace; and when my water heater went out today, they quoted me as much as twice the going rate to replace it. I have another vendor coming out today to do it for about half their cost. I love some of these guys - the technicians - but the company that bought family-owned ABC feels like a profit-driven corporation. I'm shopping around for a new service provider. Oh, and I just remembered - we had one of their plumbers replace a faucet, and he made a deep gash in the porcelain, and furthermore, he didn't replace the drain fixture which was RIGHT IN THE PACKAGE. When we called back, they said he said it was not in the package. But it's still right there in the package. Sheesh.

Audrey H.

11/20/2017

To whom it may concern:
I would highly recommend Yencid Vargas with Bell Brothers for any of your heating air or Plumbing issues. He is very knowledgeable, courteous and thorough and the pricing is reasonable. He is a real top-notch guy.
Sincerely,
Audrey Howard

Len E.

2/13/2020

The Bell Brothers team made getting new windows a great experience! With 20 windows and a slider, it was no small job. Dennis came out, assessed our home and options and was a no pressure sell, just presented the facts and the options. He was responsive to all follow up questions, handled all the paperwork and kept us informed throughout the process. Then on install day, we had the crew of Jeff, Nick, Billy, the twins, Garret and Tomas. They were on time, worked great together and took a 2 day job and finished it in one day!!! the fact that they are all FT Bell Bros employees was a big plus! Bell Brothers backed up their talk! GREAT JOB, THANK YOU!
Len E

a d p.

9/30/2012

Get your high speeds and run! This company is a total ripoff. As a VIP service member, I've never had more 'problems' with my HVAC system. The latest experience was Sept. 2012 when I was informed I needed repairs totaling $875, but was strongly encouraged to replace the 'old' system of 12 yrs.for 9k.!
Enter a second opinion, Maki Brothers, who fixed the entire problem for $175.00 !!! They also checked the compressor (which Bell Bros. said could NOT be done) and assured me everything was working fine, all that was needed was a little relay component and another little gizmo.
So much for an Angie's List recommendation.
They are crooks that dress and act professionally. Professional crooks, that is.

Jerry K.

5/17/2023

The no surprise guys gave my elderly mother a $7181 quote to replace a water heater, (that is working fine by the way),,,SURPRISE! haha,, no thank you.

SV K.

7/30/2015

These guys are good...they are pricey, but they are really good. I have had my share of bad HVAC repair guys come at my door and provide half baked solutions that only last a summer or two. The service technician Mark who came out this summer is a friendly guy who explained a lot of stuff on how the whole hvac system works and what can i do to get the best out of my unit. He is more patient than a couple of other guys from the same company who came in for a tuneup in the past years. The only reason for 4 stars is because of their price. They can literally burn a hole in your pocket...they charge 250$ for replacing a capacitor that you can get it for less than 50$ online, but if you rather have the peace of mind of getting it done right and dont mind shelling a few hunderd more, I'd go for Bell Brothers.

Tip: Dont go for the service tuneups when they offer real low discounts on groupon etc. The service technicians that come out are mostly under training and don't really have the expert knowledge of the technicians that come out during the peak summer hours.

Jerry E.

8/22/2013

My father just passed away and I was going through my parents' finances. I found that they bought a new air conditioning system from Bell Brothers 2 years ago. They paid $8,000 for the unit, which was the low-end unit, for a house that is less than 1,200 square feet.

My neighbor had a new a/c unit installed, two years ago, by a different contractor for $5,000. This was for a 2,500 square foot house and the contractor had to use a crane to lift the unit over the house into the backyard. I have a friend who recently replaced the a/c system in his 6,800 square foot home for $7,000. What is wrong with this picture? An $8,000 a/c unit for a house that is less than 1,200 square feet?

I believe Bell Brothers are nothing more than opportunists who take advantage of others. To have them prey on elderly people on a fixed income makes me sick.

Their mama must be so proud to have raised two boys who lack values.

Shasta J.

4/21/2021

I would like to warn the public about this company . The company was at my disabled sister's house for a regular service contact .My sisters who are disabled were taken advantage of by an unscrupulous salesperson .He sold her a $8000 system which she didn't need to replace all the ductwork in the house.He told her he was offering discounts and the only way he can offer them is to sign that day.He put pressure on her sign ( shades of a used car salesman) .He set up a 15 year payment plan with interest of 8 per cent. He added a $1400 air filter which he said should be added since one sister was in dialysis and the other had allergies.When she called to cancel with my advise he offered another $1000 discount. She had another service provider come and it reported that her that the ductwork was fine,and if her air conditioning worked leave it .He also said that bell brothers could not have seen the whole house ductwork unless they took out walls of the attic ,which they didn't .Also her house is only 1600 square feet. It was curious since they come out regularly to service they never told her her ductwork was Disintegrating.I am surprised that this company advertises on KFBK radio .Luckily they agreed to cancel my sisters contract ,so we won't have to take legal action .

Chrysti M.

04/11/2013 12:00:00 SA

One star. Why? I would give zero however.......
The install was fine. Went great. Everything went timely and went well. No issues there.

The unit they installed for me, 3 years old and its already blown an air cap (Expensive fix) Melted wires when it blew (again....expensive fix) and the fan is now leaking oil (Shouldn't be leaking) When the air cap blew, I figured I was just unlucky and things didn't go well and things happen. Oh well. Got it fixed and went on my way.

However.....I called bell brothers to come out and fix it. Never got a call back. When I called again they said they 'Never received a call' and would have someone call me back....Again. ANND that didn't happen either. Because, You know...those units they sell? Why nothing can go wrong with them.

I bought a 1 year warranty on it. 2 services calls were included in that warranty. I called 1 days after my warranty expired apparently and it couldn't be used. So I paid...money for a service......I couldn't use. I understand...My fault. But still. Ouch.

So now....The fan to my unit is leaking oil and it shouldn't be leaking oil and I can tell you right now Bell brothers isnt going to come out and fix it. In fact, They pretty much put in a 11k dud unit on my house. 3rd time getting this thing fixed in 3 years. Isn't that wonderful?? And I don't have the 800 dollars to replace the fan motor either. Now I can see why the people I had come out and fix the previous problem rolled their eyes and sighed and mumbled 'Bell brothers' Apparently they fix a lot of the units they install. And now, For me....their customer service is pretty bad as well. I have nothing nice to say about them anymore.

I'm sure my yelp is all over the place but I'm a bit peeved that I spent this much money, Only to blow more and them not only NOT help me but ignore me. What can I do about it now though?

I see why they push you getting that 10year warranty they offer. I understand why they were so pushy to sell it to me. What a kick in the....

Judy P.

8/24/2022

I want to give a shout out to both Andrew and Arthur, who came out yesterday to perform a 26 Point Check. They were friendly, informative, professional and had the answers to my questions without hesitation. They went up in the attic and checked ducts, airflow, you name it. Photos, repairs (a small tear in the duct) removed, cleaned and put back the fan, checked all vents, cleaned the outside unit and asked if I had any questions or concerns. Peace of mind knowing that my system will be taken care of on a regular basis is worth the monthly fee. Andrew and Arthur represented Bell Brothers in a way that every service employee should represent their company.

Thank you for allowing me to become a customer.

Judy Palidar

Tom B.

01/09/2017 12:00:00 SA

We had Bell Brothers (Mitch) come out and gives us an estimate for a new Heating and Ac system last Wednesday 1/4. Mitch stated he would email us the estimate . Well here it is Monday no email from Mitch, I even sent him an email to confirm my email address . Sorry Bell Brothers your not getting my money . SURPRISE:(

Laurie Z.

07/11/2021 12:00:00 SA

Taylor K came out to my house and was on time, prepared, and a great representative of the company. He really took care of my issue and today with 113 weather...I am cool as a cucumber.

Ka'Neki M.

11/18/2022

I sent a request for a quote to install a new toilet. They replied with an automatic response of $99 dispatch fee to then tell me a quote ...but they do not install anything you buy i.e a new toilet we picked?!! No wonder they have 3stars.

Bill M.

08/12/2020 12:00:00 SA

They charged $89 for a diagnosis, and then charged $180 to replace a $20 capacitor. After that they said the system leaked and would need a new coolant coil that would cost $5000 to replace. I contacted another company for a diagnosis and they simply tested the system and recharged the freon for $280. Everything is cooling just great!

Jenni H.

05/04/2021 12:00:00 SA

I have used Bell Brothers in the past for my plumbing needs and have always had Excellent service. Yesterday evening we had a plumbing backup in our garage utility sink so I called Bell Brothers. I was told they could have someone out as soon as noon, it was 9am! Within three hours, so impressive! About 11 I received a call from Bell Brothers that there was a technician close by that had completed his last call earlier than anticipated, and he could come by if it was convenient....again so impressive! About 11am Ken P arrived and got right to work. He was so personable, kind, professional, and fast. He explained everything thoroughly and completed the job. All for $87:). Thanks Bell Bros. people like Ken are the reason customers like me keep coming back. Great service, great price and wonderful customer service Ken!

Arthur M.

4/24/2023

Eugene of Bell brothers said we would qualify for deductible on the furnace and Out door air conditioner that we had installed on my fathers manufactured home. We dont not receive it. No senior discounts for my dad either.

Nancy D.

10/15/2018

Bell Brothers provides amazing service! The employee was on time, professional, thorough, friendly, and showed us pictures and videos of our system so we could see what was going on. We are happy we chose Bell Brothers because of their amazing customer service and will happily recommend them to anyone needing services. They totally ROCK

Richard L.

05/09/2023 12:00:00 SA

Last week a Bell Technician arrived on time and did an excellent semi-annual summer tune up of the air conditoner/compressor/furnace. He was very knowedgeable and detail-oriented. It was the first time I remember a Bell technician washing the compressor's radiator fins.

Generally, I had thought the Bell A/C furnace technicans were okay, but this most recent technican was the best I'd seen.

One uncomfortable incident occured when scheduling the regular semi-annual service on the phone. The phone representative attemped to schedule the service for anytime during the day. I responded by saying that in the past we were given a two-hour window such as 8-10AM or 10-Noon, which is fine.

The phone representative that Bell doesn;t provide a set time any longer. WHAT? I'm going to wait at home ALL DAY? You've got to be kidding me. The new Bell Service agreement even stipulates a two-hour service window. The phone representative refused to provide any service window of time.

We were with ABC which was bought by Bell, or their parent company and had used ABC for 10 years or so. We've been with Bell for 3 years or so.

So I called the office and complained. No apology was offered but, the service was scheduled from 10-Noon, and the service technician showed up on time and did and provided excellent service.

Bell's other services have been very spotty. Here's two exmples.

Durng a semi-annual service we bought a surge protector for the furnace (I think) for around $200. We had a surge which blew a transformer component in the furnace, Bell Bros. only charged $19 for the service call and and replaced the trasnsformer at no charge (Great), but refused to replace the defective surge protector even though it was within the warranty period and had failed to protect the furnace. I had to insist that Bell honor the warranty which they did.

On another occasion a year or two ago, we took up Bell on their offer to snake the home's main waste line. When I made the appointment I specified that at least a 100 - 125 snake was needed. The plumbing technician who showed up had a brand new machine, which he had never used, and did not know how how to set it up. I showed him how to set it to spin the snake and feed it. He had no training. I called the office and told them. They explained that they had been having a really hard time getting people and apologized. I hope things have improved since then.

Todays service was terrific.

Rhonda M.

06/09/2013 12:00:00 SA

My appointment was between 8-10 am, Gene showed up promptly at 8, which I was very happy about. He diagnosed my air conditioning problem, had it fixed within a few minutes and was very cheerful and professional the whole time. When Gene asked if there was anything else I needed, I jokingly told him I need the nozzle taken off my garden hose in the backyard (I had been trying to pry it off myself for months, without success) and he grabbed his wrench and got it off for me. Thanks Gene!

joe b.

5/20/2011

Last year I took advantage of this company's special pricing for a system checkup of the heating and cooling system for my 7 year old HVAC.
Two guys came out, don't remember their names, but they went into the attic where the furnace is located and seemed to do a thorough job. They did indicate that there was one duct system which was a little undersized for a part of the house and gave me an estimate to upgrade it. I told them I would think about it and let them know.
I paid the special price, I think it was around $75.00, and they left.
I was happy with their service and they were very professional. I would recommend this company based upon my one time experience with their service call.

Matthew M.

12/12/2012 12:00:00 SA

Gene H was amazing., he came as part of my yearly heating service that I have with Bell Brothers, not only did he do an excellent job with the service but he took pictures of my attic so I would be able to see what areas I needed to fix in the near future. He quoted me an immediate price that wont change in the future when I call for the service. He also checked to see if my home was up to code with a carbon minoxide detector. I ended up having one installed downstairs right away.
Bell brothers has by the best customer service that I have encountered when it comes to home repairs/maintenance. Even though I do not like spending extra money it is great to have a piece of mind service when it comes to my heating and air conditioning.Thanks again Bell brothers!!

Anne M.

01/10/2012 12:00:00 SA

Just had an experience with Bell Brothers that will send me to another company from ow on. We had used them once before, the tech was polite, clean and knowledgable so when we put a hole in our coolant line and needed it recharged and pressure checked we called them again. When my husband ask for an estimate the person said they could not give us that information, the tech would be able to tell us how much it would cost but only after they came out (here maybe 3 minutes) and we paid the $79.00 for a service call. It was going to cost over $600.00. Well, if they had given us some idea of the cost we would have known we could not do it at this time and would have called them back later (who needs AC now anyway) after we recouperate from Christmas and two weddings in just two months. I can understand not giving an estimate if you don't know whats wrong with the unit, but we knew!! They have to have a ball park figure for things like that. Seems like a bad business plan to get the serviec call $$ and loose the business, but the have lost ours.

Josh C.

12/24/2020

Quick update to this review. Had another company come out to look at the issue as it persisted following the rip-off encounter with Bell Brothers. The technician worked for about 45 min and fixed the issue. $75 total charge. House is nice and warm today.

Bell Brothers should not be in business. Don't give them yours.

Ella A.

6/29/2016

The worst customer service ever. They put you on hold for like 30-45 minutes and when someone like Lexie/or Rexie answers it's like talking to someone who doesn't understand no matter how you explain the issue is. They were only good when they wanted our business which by the way cost us $23,000 last January. After that everything was just a disappointment from follow up on refunds from SMUD and PgE.
And now, just the start of summer and we're already having problems with the work they did.

Marc S.

08/08/2023 12:00:00 SA

We hired Bell Brothers for our annual maintenance of our HVAC and the day after our maintenance, our system failed. They came out the next day and replaced the capacitor. The work was done well. My only complaint is they charged me a supposed discounted price of $306 for a part that sells everywhere online from $8 to $20. I owned my own business for over 40 years and firmly believe in profitability, but that amount of profit is obscene.
They should be ashamed.

James R.

06/02/2013 12:00:00 SA

It was a sales pitch from the time their salesperson/technician walked through the door. I had purchased a Groupon for a tune up on my A/C and Furnace system. I have had the system for 14 years and never had a problem with it. I informed him a few times that we were not interested in upgrading anything, becaise he kept trying to show me his menu of services and estimates to replace the system with a more efficient one, and was also trying to sell a monthly service agreement .I told him I just want to have the tune up that was advertised on Groupon so that our system would run more effeciently. Well 30 days to the day our A/C has stopped working; even though the salesperson said there was nothing specifically that was wrong with the A/C itself. He did give me an estimate for some other items to total $986 . I strongly believe that if I did not have Bell bros come out and take my system apart to clean it I would still have a working system. Now I am looking at a few thousand $ to have it repaired. However I would NEVER have Bell Bros. do the work. I am mad at myself because I have heard so many negative things about Bell Bros. and read negative reviews on Yelp but I still allowed them to come into my house and take my A/C system that was working fine apart. My advise is to NOT allow these guys to do a tune up on your A/C system or anything else in your home.

Kira S.

04/12/2023 12:00:00 SA

We purchased our new system last June. Cost was $30,0000. Called for service in February since the heater was just blowing cold air. Back up heat was not connected upon install. March the ducting falling down in several places where the straps were not attached properly. April we found another spot where ducting was not sealed just pushed together. The communication in this company is worthless. If you cannot talk to someone immediately just assume you wont get a call back. I have never regretted spending so much money on a home repair. I'd advise anyone to look elsewhere.

Rebecca S.

06/08/2023 12:00:00 SA

We are new to the area and wanted to get our A/C checked out. We took advantage of the first time customer offer. The technician, Joshua was great. Friendly, knowledgeable and not high pressure sales. Bell Brothers is lucky to have them on their team. We signed up for the Bell Rewards membership and feel confident that we will have great service in the future.

Colette C.

10/02/2015 12:00:00 SA

I can't say enough great things about this company! From the moment I called to make an appointment to the end of the service, it was nothing but top-knotch service.

The technician, John, was 100% professional, polite, and went above and beyond what I expected. The women who called to let me know John will be here within 30 minutes and who called to schedule me another appointment, were very polite and very nice. I also liked there set prices, so you know right from the start what you will be charged, and no surprises.

I would recommend this company in a heart beat! Thank you for such outstanding service!

Diana L.

4/18/2015

Luis is a great Maintenance Technician. He did a great job doing our annual maintenance work - very thorough. Also great communicator on owner maintenance. Top notch!

Ralph T.

07/03/2013 12:00:00 SA

Bell Brothers came out to do our summer service/maintenance yesterday. John Tervol was the technician and he did an excellent job. We always appreciate when service people make an effort to be clean in our home and John certainly did this. John was very informative and kept us up to speed on what he was doing. John is very friendly and professional (nothing worse than a service person with no personality and an attitude that makes you feel like your bothering them). He told me about issues I need to keep an eye on and one concern that I need to follow-up on. John documented everything for me and explained it all. This Is the second service I've had from Bell Brothers and I am ver happy with the company. Technicians like John make the company what it is. Thank you, John.

Max S.

10/11/2011 12:00:00 SA

We had a noisy air vent that was too high for us to get to and decided to give them a call to come out and replace the squeaky ceiling vent grate. So it was not a major issue but I was shocked when the two men showed up and insisted they inspect everything, even going up into the attic. Two hours later, no exaggeration, they were still here. Finally my wife, out of frustration asked them politely to wrap things up. They gave us a quote for around $6K.... no that's not a typo. Something very fishy is going on here. The other Bell Company's have worked out for us. But I couldn't believe what the results of this inspection, (the air conditioner was only 6 years old and working fine) were when all we wanted was a noise fix.

Eddie E.

4/18/2021

We had a major HVAC failure and called Bell Bros. We had a new Lenox installed and working in 5 days.

Jerry N.

2/20/2023

$615. To replace two sink faucet seals. This was excessive considering the job and with my replacement parts.

Teresa L.

06/08/2022 12:00:00 SA

We couldn't be happier with our new heating and air unit that Bell Bros. Just installed in our house. Everything works perfect, and it's so comfortable. Everyone was professional, and polite and so nice to work with, from Michael Scott, who came to our house and explained the whole process. Brandon and the equipment crew did a great job installing everything. The next day the duct crew did a wonderful job and had our AC running in a few hours. I give Bell Bros. 5 stars

S D.

01/11/2019 12:00:00 SA

Called Bell Brothers to come fix a heater that stopped working over night. From the lady who set up the appointment to the tech who fixed the promptly, everything ran very smoothly. They were out within hours of my initial call and promptly fixed the problem. Turns out it was a simple fix with just a blown fuse. Tech fixed it, cleaned the unit and tested everything to make sure it was running perfectly... all for a very reasonable cost. Courteous, prompt and professional. Doesn't get better than that.

Norman L.

10/12/2020 12:00:00 SA

Bell Brothers took care of my HVAC system in short order and the guys did a wonderful job and kept everything in order while working in the roof and in the house. I would recommend them to any of my friends.

Oz H.

02/08/2021 12:00:00 SA

I have had service by Bell Brothers for a couple years to maintain my old equipment. It was time to upgrade and update my HVAC system . My comfort advisor Glynn came by and had many options in both equipment and ways to pay . He made my wife and I very comfortable with the process he was professional and personable. When the install was scheduled the technicians that did the installation were also professional efficient and thorough. Thank you to the no surprise guys. Bell Bros. Do great work and the customer service fully deserve the 5 Star rating

Clifford D.

07/06/2023 12:00:00 SA

I have had my attic blown with insulation, I am replacing my sliding glass door, and all of the ducting in the house.
I have been treated with great professionalism and friendly service every time. Raleigh and Justin are the greatest example of customer service.
I will always use Bell Brothers.

Christopher H.

07/08/2021 12:00:00 SA

One of the best plumbing experiences I ever had. Very responsive, great value for services provided. Will not offer services you don't need. Snaked my main line to clear any blockage. Signed up for their monthly service.

Matthew S.

12/15/2017

My family and I have been Bell maintenance service customers for a little over year. They come out twice a year and check on the health of our HVAC systems. We like to maintain our home and be as proactive as possible. We recently moved, and Bell came out to service our new homes HVAC system. During the service call the furnace circuit shorted out. The solution to the issue was above his breadth of skill. He called the office and gave us a return date of Monday to trouble shot the new issue. Going through a weekend with no heat and having 2 young children was not an option. This was a make or break moment!

The Bell Brothers were able to scramble a trouble shooter to handle the issue same day. Bobby was the technician who arrived 3 hours ahead of his newly scheduled appointment. He got right to work and found the source of the issue. His professionalism and attention to detail was top notch. I know b/c I manage a real estate service company and strive to uphold this type of service. Bobby is an exemplary employee, and thank you Bell for understanding what good customer service means!

Alison H.

7/21/2010

Do you know how much a new air conditioning capacitor is? About $15. Do you know how much these no surprise guys charged us to install said capacitor? $132! I called their office (after I picked myself up off the floor), to inquire about these outrageous charges. I explained that I knew the cost of the materials (or at least an approximate cost), and that I wanted to know what their labor rate was. She said that unlike other companies, they don't have hourly rates, they have standard rates, so there are no surprises. Gee, thanks! BEWARE of these standard rates. Ridiculous.

Karen D.

6/25/2022

I'm not quite sure how to rate this company, to be perfectly honest. Our air conditioning went out at the end of April, and we got no response from Aire Serv, the company we had previously used. Our neighbors recommended Bell Brothers, so I called them, and got an appointment the next day. They were very responsive, sending info about the tech right away. The tech arrived as promised, and inspected our system. My husband was home, and I was not. At my request, he put the tech on speaker phone with me and the tech said we had major problems and a major leak and we would need a nitrogen leak test costing about $2700 just to find it. He said we should consider a new unit. To his credit, he recommended we call our home warranty to save ourselves thousands of dollars. He also told us of one company to avoid (South Placer). He told us we would have to be patient, and that was true. Three weeks later, our home warranty sent out Air Max. The tech, Dan, worked on the unit for about 1.5 hours. He found the cause of our leak (a shorted wire) and repaired the Freon tube, recharged the system, and we were cool again! I am grateful that the Bell Brothers tech looked out for us, but I wonder why he couldn't have just fixed it himself. Air Max Dan said it was a simple fix. Is Bell Brothers not interested in the smaller jobs and do they only want to sell and install new systems?

Rob D.

08/03/2019 12:00:00 SA

The technician came out for some estimates on a Tuesday and said we would get them by Friday...we got nothing. The technician called and left a voicemail Saturday, apologized, said he's been super busy and he would have them ASAP. My wife was not happy and decided to call him the following Wednesday to asked about the estimate, again he told her he'd have it by Friday...well here we are on Saturday and again still no estimate. First order of a business is to don't piss your customers off and they should know that. They could have made a lot of money from all the projects we wanted done, but I'm more than happy to let another business get our hard earned $$$. Please stop showing those commercials if you can't back up what you say!

Judy G.

4/14/2020

Thankful for the technician, Jody, providing excellent customer service. Very customer oriented and detailed. Completed the jobs and very satisfied customer. Would recommend him without any hesitation. Thanks again for outstanding job!

Lynne H.

05/08/2023 12:00:00 SA

We have always received excellent service from Bell Brothers. Technicians are always friendly and knowledgeable. We have used them for air/heat, plumbing, and appliance repair.
They listen and offer suggestions. No surprise charges - always up front.

Gary G.

06/10/2023 12:00:00 SA

Bell Bros did tune-ups on the HVAC systems at both my personal residence and also our rental house in Rosemont. They did a great job. It took longer and was more comprehensive than tune-ups I have received from other HVAC companies over the years. It also included hosing out the condensing units outside. I've NEVER seen another HVAC tune-up company do that. The Tech arrived on time, was very knowledgeable, and pleasant to deal with. She also helped me get an estimate for adding a new duct to our master bedroom. I signed a contract for that project. I'm glad I bought Bell Bros memberships for both properties.

Sherry R.

3/21/2018

We had a brand new unit installed by Bell Brothers about 3 years ago. We felt that going with a large company was better, just in case there were any issues, we thought they'd back up their work better than a small company. It has become clear to me that this large company couldn't care less about us, and is only interested in how much money they can squeeze out of us. We paid TOP dollar for an AC unit. At 2 years, it was out of warranty, and I was encouraged to purchase the $14.95 monthly plan that would include 2 free checks a year. Also, it would put our request for service higher on the list... as if spending over $12K for the unit 2 years prior wasn't enough reason to treat their customer well.
Each and EVERY time a technician would come out, either to check or to service the unit, they would ALWAYS try to get us to buy another piece of equipment that would supposedly make our 2 year old unit much more efficient, or prevent problems, etc...
We recently moved, and our home was vacant while we got settled into our new home (80 miles away)... I had forgotten to tell them that I needed to stop the $14.95 service, (which is my fault). The credit card that I had been paying for the plan had expired, and so I got a note in the mail from them asking for a new card. I got busy I didn't respond quick enough, next thing I know, I'm getting another note, for 2 months worth of service. I called and explained that we had moved, and I had hoped that they would be able to retroactively cancel the service to when the last payment was made, since they did NOTHING during that 1-1/2 month timeframe. They didn't want to listen to anything, and again couldn't care less about my situation. I truly think that a smaller company would have done just as good of a job installing a good unit, probably cheaper, and would not be trying to push additional expenses down your throat each time they come out, and I also think they'd be a bit more understanding. I can't say anything about the unit, because it was fine, but man, I will never use them again.

Nathan D.

3/16/2018

They came to give me a estimate for a new furnace and said they would get a quote to me. 2 days later still no quote when I called they said that there was mold in my basement and they could not do the job. they could have told me this to my face during the estimate but they appraiser was not man enough too. he had to tell me on the phone and only when I called them. they were just going to leave me hanging waiting for a quote.

Margie Paul B.

7/21/2020

They were fantastic. Great service, very professional, very clean, completed all the jobs in two days.

Would recommend them always.

Derek M.

08/02/2023 12:00:00 SA

Be careful what you are getting from them if you get a new HVAC system. They didn't do duct work or mention it as a need when I did my new system with them. The ducts and the system were 20plus years old when we had it changed out 5 years ago. They made sure they got their boxes checked in the contract saying I refused it but me trusting their reputation thinking they were the no surprise guys I didn't know it was likely something that should have been done at the time which we would have done. This came up as part of their maintenance stuff in routine check. Took over a week and a second call for them to have a manger even call me. The explanation I got from their sales manager Glenn Phillips was they shifted their focus and now look at everything. Seems like they Will intentionally not do things to get more work later. I'm just done with the shady stuff. Already had issues with their plumbing people now the HVAC so expensive lesson learned. I did work with them on a tankless water heater but at least I didn't do my other house HVAC with our second property or do the windows through them so better late than never on figuring out their shifty ways. Last few projects just a nightmare and the customer service has gone way down in the last few years.

Slam F.

06/12/2014 12:00:00 SA

Justin from Bell Brothers came out with a trainee to do yearly maintenance on my system.
They showed up right on time and were both extremely friendly. They cleaned the system, filter and checked all the vents. They told me what needed to be done to extend the life of my system and lucky for me they were offering a special at the time. They were in and out in under 2 hours, and the cost was very reasonable. I HIGHLY recommend Bell Brothers!!

Linda S.

9/24/2014

Had Ryan S. from Bell Brothers come to do our semi-annual checkup on our heating/cooling system. He showed up on time, was very professional and friendly and went out of his way to help us get our second system signed up for a check up. Couldn't be better, a great experience. It's just what we've come to expect from Bell Brothers. We've had very bad experiences with other a/c companies so it's so refreshing to feel like we can trust the service we've gotten from BB.

Tracy C.

5/30/2020

I had a great experience with Bell Brothers, they came to the house, told me what I already knew, I needed a new AC unit. I had a great experience with the financing and the install. That was last week. This week the temps soared to 100 degrees for three days, the first day the unit kinda worked, the second day I told myself you have to call them there must be something wrong. The third day of 100 degrees I called and they came out on the fourth day when the temps decreased. They found that the installers didn't hardly put any coolant in the unit. Needless to say I'm not really impressed with the experience after all.

Cookie M.

2/13/2023

I needed to ask a very simple question regarding a flashing light on the water heater that Bell Brothers installed in my home. I did not want a service person to make an unnecessary trip if it was simply a matter of pushing a button to reset, which is often the case. I was told there was nobody in the shopp that could answer the question...not even the Plumbing Manager and further they could not allow me to leave a message. WTF

Cookie

Melissa B.

5/22/2018

Detecting leaks in a two story can be difficult from the get-go and Bell Brothers took responsibility when our leak was misdiagnosed!
Chalynn was amazing to work with and left me speechless when they wanted to know all the details and would look into the matter to see what they could do!
We can't thank Chalynn and the Bell Bros. team enough....this certainly helps to win back trust!
Bell Bros. remedied the detection of a tough leak in our favor and we are thrilled!
Thank You Bell Brothers!

Bell Brothers Plumbing, Heating & Air