Description
Bayshore plumbers is a disabled veteran owned small business in the San Francisco Peninsula. Providing clients with plumbing solutions including installations, sewer replacements, general maintenance and general engineering. Bayshore Plumbers, when quality counts! Bayshore Plumbers is an approved contractor for BayRen and Peninsula Clean Energy. Bayshore Plumbers is a DVBE (Disabled Veteran Business Enterprise), a program designed to enhance purchasing and contracting opportunities for businesses owned by disabled veterans.
HISTORY
Established in 2007.
We are a family owned and operated business. with more then 26 years of experience, with integrity and pride in our work. You can always find someone cheaper, but you'll never find someone better.
ABOUT BUSINESS OWNER
I've been a plumber almost all my life, started at a young age of 16, performing very complex and challenging plumbing tasks. I consider myself a very lucky individual to have had the opportunity of learning the trade from someone who has passion and great workmanship for the plumbing trade, Juan J. Vega. Who happens to be both my uncle and my manager. Which is beneficiary to me, being that i am in the military and I'm not always available to oversee my company. Therefore, I know that when I'm not here, I know that Bayshore employees, who happen to be -for the most part- my cousins and customers are in great hands under my Uncle's supervision.
SERVICES
Emergency Services, Toilet Repair, Water Heater Repair, Faucet Repair, Toilet Installation, Faucet Installation, Tankless Water Heater Installation, Sewer Line Installation, Trenching, Sewer Services, Drainage Installation, Garbage Disposal Installation, Driveway Construction, Drainage Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Installat…, Septic System Installation, Sump Pump Installation, Water Heater Leak Repair, Pipe Repair, Water Heater Installation, Drain Cleaning, Sewer Line Repair, Tankless Water Heater Repair, Electric Water Heater Installation, Electric Water Heater Repair, Drain Installation, Pipe Installation, Garbage Disposal Repair, Demolition Services, Gas Line Services, Drainage Relocation/Rerouting, Gas Water Heater Installation, Hole Excavation, Hot Water Recirculation Pump Repair, Septic System Repair, Sump Pump Repair, Water Filter Services, ,
Reviews
Sylvia ..
07/07/2023 12:00:00 SA
Joe responded quickly to a gas leak at my home after the installation of a new gas fireplace from O'Kell's Fireplace (SF). Joe repaired the leak without having to completely open up the drywall. He was kind and professional.
We recently had some extensive work done to prevent flooding underneath our home as a result of the major storms from January 2023. Eddie was dispatched to our property and arrived on time. He listed to what we wanted to have done and made suggestions on how to have it completed. He provided an estimate the same day that was very competitive.
We agreed to move forward and Eddie was able to schedule us within a few weeks. When work started, he showed up on time each day, completed the work on schedule, and he and his associates did a great job cleaning up after they were done.
I would definitely use Bayshore Plumbers again!
summer l.
05/02/2023 12:00:00 SA
When the technician came onsite for an estimate on our sewer injection pump issue it took him less then 10 minutes to assess that I need two new pumps replaced for a grand total of $10k and that he does not do small tweaks to see if it could be something more minor like replacing the floats. He did not check the panels, did not test the alarm or the sewer clean out, like other plumbers did. But ONE thing he did do that others didn't was lift one of the pumps out of the tank to check the brand using a shovel and then proceeded to dump it back down. I vividly remember this because some sewage got on him and he wasn't happy about that.
Later the same day, I got a second opinion from another plumber, and coincidentally they noticed that one of the pumps was not working, was completely displaced with a broken piece and obviously disconnected (see photo). HMMM....there's no way that we as homeowners could've broke the pump causing a broken piece and displacement and other plumbers before him did not move the pump. When I texted the technician and asked if lifting the pump out of the tank could cause it to be disconnected he said no...but how can that be? I'm not an expert but to take the pump out it becomes disconnected to the pipe? I shared the photo of the broken piece and he said other plumbers could've done it...when I literally witnessed him dump the pump back down back into the tank. He obviously denied responsibility and then had the audacity to ask me to schedule a job with him. NO THANKS!
Well needless to say this free estimate is actually causing me to now replace the pricey pump that probably didn't need to be replaced in the first place.
Would NOT recommend this company whatsoever. It is a shame because we are a veteran family and like to support veteran businesses.
Mandela M.
04/07/2023 12:00:00 SA
I'm frustrated because $9,850.00. later and 4 service calls later we still have problems. These calls average about 3 or 4 weeks apart and now our guest bathroom and garage have started to reek of pure sewer waste. The owner has been responsive and reasonable with regards to a reimbursement of $350.00 after visit number 3. After service call #4, i refused to pay yet again. The plumber still cleared the clog but stipulated further service calls would be charged. I was okay with that but now we have sewer gas.
So what to do?
Early on the owner asks to be given a chance to make things right, and avoid negative social media.
Im not sure what is going on under the house. Perhaps it is sewer saturated soil
But why? Perhaps all the rain has exacerbated what small amounts of sewer waste spilled out when they replaced a 16' section of pipe. They sprayed that soil with a bleach solution when the pipe was changed, so now what?
The plumber was asked to provide an estimate of repairs still recommended after service call number 4. They were very responsive.
My wife burst into tears (literally) when we received a quote from them for.......$32,000.00 !
Perhaps this is reasonable for wage earners on the Peninsula - us; retirees, no.
What would you do. ???????
I like the company and the people but......
We just finished another project with Bayshore Plumbers. We had our water main line replaced and all the galvanized pipes replaced with copper in our downstairs. We didn't do our second floor, since that was added over 40 years later. It was quite some major work that had to be done since our original plumbing was close to 75 years or over and original to the house...was showing signs of rusting and corrosion starting. Jose and his crew have been prompt, efficient, and diligent in their work. We can highly recommend this company. And we would say their price is fair. And we would call them if we needed their service again. Thank you, Jose and your crew!
When we travel out of town, I make it habit to shut off our water valves to our plumbing fixtures to safeguard against any leaks. On our latest return, I turned all the valves back on, but I was unable to get hot water to flow from our kitchen faucet. My suspicion was that the valve failed.
I had another plumber we've used before stop by to check it out. He said the valve was fine, but we needed a new kitchen faucet. For what he quoted, labor and parts would be north of $1,000!
Being skeptical about the recommendation, I called Bayshore Plumbers based on positive Yelp and NextDoor reviews.
Bayshore came out the same day and Ivan took care of the problem. He explained the diagnostics that would be done and provided an estimate of the diagnostics and likely remedies. He was able to quickly confirm that the valve had failed and mentioned that these valves are made of cheap plastic parts. He offered to replace the valve with a 1/4 turn brass valve that would hold up better. He got the job done quickly... so I asked him to replace other valves.
Thanks to Ivan and Bayshore Plumbing, we got our hot water running in no time and feel much more assured that our new valves will last much longer.
Karina K.
07/07/2023 12:00:00 SA
Called Bayshore for a service call, (clogged drains) Bayshore are very responsive. They were able to add me to their busy schedule. They are very professional. We got a text right away to schedule our service, Alex Gonzalez texted to give us a heads up that they were on their way, he was on time very knowledgeable and took care of the problem right away. Thanks so much Bayshore Plumbers.
We needed a new water heater installed and they did a great job! My husband had used them a few times for his clients and was always impressed with their work. They came out to give us a quote the same day we called. Jose and Eddie did a great job installing the water heater for us. Super professional and very nice. We will definitely be using Bayshore Plumbers in the future!
Charged $1500 to replace a pair of faucets! Can't recommend the workmanship either, as it took four trips to have this installed and not leak.
Maybe there are good workers in the company but the one we got was NOT good, so won't be using they again.
Bayshore Plumbers came through for me. Was messaged quickly when I posted my Yelp Project. Quick check on their reviews and the Yelp Guarantee, I made an appointment. They promised 12-2 but Alex came by early! Very friendly, professional, he even put on shoe cover, which I appreciated since the toilet was upstairs. He gave me an estimate and began work. Quick fix. Disgusting brown pool of water drained away!
Thank you Alex and Bayshore Plumbers!
Dave T.
03/07/2023 12:00:00 SA
I sent a request for quotes through Yelp and Bayshore was one of the respondents. They sent Eddie and Celso out to provide a free estimate. Their price was in line with other companies although the 1-man shops were less expensive. I decided that a more established company was the way to go this time. I scheduled the job and Eddie and Celso were back out later in the week to replace the two valves controlling the water into our washing machine. The repair was done within an hour and Eddie showed me that the valves worked, didn't leak and ensured I knew how to operate them as these were 1/4-turn valves whereas what I had before were not. Thank you for the professional and courteous service.
NOTE: Payment options were cash or check.
I had a problem with handle of the bathroom. This company replied quickly. The technician came to on time for the appointment. He worked well to repair it.
Thank you so much!
Punctual, pleasant, efficient, and helpful. Couldn't have been better!! Joe called before arriving, solved the problem and was on his way.
Excellent service!!
Juan is hands down amazing. I called Bayshore Plumbers after a 5 star Yelp plumbing company tried to charge $1550 for a shower valve replacement without attempting a cartridge replacement first. The other plumber didn't even take off the shower handle because it was too corroded, but Juan had no problem and didn't mention any issues. That says a lot.
Bayshore Plumbers solved the issue with a cartridge replacement that was over $200 less than the other company would have charged for the same procedure.
If you're looking for plumbing help, this should be your go-to. Honest, down to Earth professionals are hard to find, and you need to be weary of blindly going with other companies because their Yelp page shows 5 stars (although Bayshore Plumbers has 4.5, which is also superb).
Xander C.
02/10/2023 12:00:00 SA
i would break out my review into 3 parts: 1) quote, 2) price, 3) service.
1) quote - this was the most frustrating aspect of my experience. when I asked for a quote, i clearly described my problem, and any pertinent information that I had. it was a kitchen sink clog, and i had already tried some things and provided that information. I was quoted at $225-$325, which was a tad bit on the normal-high side. when they arrived at my home, all i did was recap exactly what I already provided when i requested the quote. all of a sudden, now that they were here, they said it would be exactly $355. way above the quote range, with no additional information. they hadn't done anything, hadn't taken a look at anything, so it makes no sense that the price would be so dramatically higher than the quote. i guess the only new information available to them was they probably saw that it was a nice neighborhood. it felt very much like a bait and switch.
2) price - the price was high. i get that this is an expensive area, but it was also substantially higher than other quotes I was getting in the area.
3) service - they did an outstanding job and resolved my issue. they were professional and courteous, and they even took their time to answer any questions I had. I would give them 5 stars just based on service, so if you don't mind their sketchy quote process and high prices, then I would recommend them based on service alone.
Excellent response time, as usual, from Bayshore. Juan arrived on schedule, discovered the leak was caused by a broken disposal unit, had a new unit available and installed it -- all in less than an hour.
We had a mysterious leak that appeared suddenly, could not be sure whether is was a leaky pipe or if it was our shower. Withing a couple of hours Bayshore had someone out to our house to look over the problem and suggest a solution. Withing less than 24 hours of the first call, they had their guys here working on a fix and not only stopped the leak, but renewed the parts of our old shower and gave us updated fixtures. We were very happy with the quality of their work and the cleanliness they showed throughout the job. We could not be happier with the service.
Christine H.
06/07/2023 12:00:00 SA
Bayshore Plumbers replaced our main sewer line using the trenchless process to avoid destroying my front garden this week. A big project!
To say they made it painless is an understatement! They were phenomenal! Each and every person I interacted with was helpful, knowledgable, friendly, and ready to go the extra mile! They took care of permitting, inspections, putting everything back together so that one would never know that 30 feet of main sewer line had been replaced!
I can't say enough good things about them! I wouldn't use anyone else.
David F.
06/07/2023 12:00:00 SA
Joe has been great diagnosing and planning repairs. Definitely want to keep working with him.
Strongly recommended!
I see that Bayshore has tons of good reviews and decided to reach out to them.
1 had a problem with my garbage disposal in the home I am renting. It was draining very slowly. The repairman from Bayshore was responsive and came the next day. Upon my request, he uninstalled the garbage disposal from the sink so we can have a good look. We managed to see the corroded plates in the garbage disposal.
Now, I used to be a realtor. So, I know there are only a couple of reasons why garbage disposal doesn't work. Since I'm renting this house, I want a repair man to come in and take a look to make a formal assessment.
He recommended that we reinstall a new one as the current one is not going to function properly to allow the water to drain and it is a really old one.
To install a new one would cost $950 including the service fee.
It turned out the new garbage disposal that he recommended cost only $129 on Amazon but they are going to charge us $950 to install the new one and remove the existing one.
I find the cost to be prohibitive and had to inform the owner. We agreed not to go ahead.
The repairman looked a little disappointed and went ahead to install the existing one back and charged $350 for the service.
I get the sense that since he didn't manage to get the job to install the new one and this home is in a nicer neighborhood he's charging more for the service.
Don't get me wrong. If service is rendered and it's fair, of course, we should happily pay for it. Businesses should make money as well. I'm not against it.
What I have a problem is the whole process took only 50 minutes. Again, I found the charge of $350 to be prohibitive for a 50 min service. That's more than what some lawyers would charge for one hour of consultation. In my opinion, it was not a fair service with profit.
After the repairman left, I used the sink to wash my hands since it has been completely drained during the service and any amount of water I left behind will be fine. 20 mins later, I found water leaking under the sink. The pipe connecting to the garbage disposal was not installed back properly. It resulted in water leaking under the sink and into the wood floor. It took me 20 mins to clean up the mess.
$350 for 50 min service call and a water leak after.
$950 for installing a new garbage disposal and uninstalling the existing disposal.
$129- the cost of the exact model garbage disposal without any service.
Bayshore really needs to rethink its pricing. Had I known that they were going to charge for that amount, I would have sourced more plumbers.
Update:
Owner contacted me and waived the service fee. He's trying to make things right and I appreciate his willingness to address customer's concerns. Thanks!
Patrick D.
07/09/2023 12:00:00 SA
Bayshore Plumbing replaced all the pipes in our house, and many of the fittings as well, and did it remarkably quickly and efficiently, especially given that ours in an old house with a crawl space that is hard to navigate. Mariano diagnosed and estimated the work on a Tuesday, they started work on Wednesday morning, and were all done with everything cleaned up by Friday afternoon. There were a couple of loose ends, which Mariano and Marin cleared up to our satisfaction, and I was particularly grateful for Mariano's responsiveness.
We had a simple job- needed two sinks unclogged. I was very impressed with the quick response on Yelp and was able to book an appointment the following morning. The plumber who arrived was courteous, removed his shoes, and took care of everything efficiently. Would definitely use this company again for future jobs.
Had a problem with the shower faucet being stuck and unable to control water temperature. Plumber took unit apart and cleaned out water deposits in the handle and replaced the temperature control unit.
Technician arrived within time range and fixed the problem satisfactorily. Would use this company again for plumbing issues.
Guido A.
02/10/2023 12:00:00 SA
Worked with them for the second time, this time for a new sump pump system for a crawl space. Overall very happy with the result as well as with the way the project was managed.
This project turned out to be more complicated than expected as we had to revise the approach during completion to include 3 sump pumps and substantial plumbing. Alex who led the team was knowledgable and good in communicating approaches and alternatives. Execution was efficient and quicker than I would have expected. When post completion there was an issue with alarms he came back promptly and worked through it with us.
LuJia H.
07/10/2023 12:00:00 SA
First time customer, highly recommended!!! Very satisfying service, skillful, efficient, ... definitely work with this company agin. And thank you!!
Nath P.
07/09/2023 12:00:00 SA
Responsive, friendly and helpful. A technician was available to solve my problem on a Saturday.
Nathan C.
12/06/2022 12:00:00 SA
I would give Ivan 10 stars if I could. We came back from out of town recently to find a putrid smell in our kitchen. After cleaning and snaking our kitchen line (which had been partially clogged), the smell still didn't go away. We thought that it was a sewage smell, but we didn't know for sure. We brought out 3 highly rated plumbing companies, all of whom told us that our sewage pipes needed to be replaced for thousands of dollars.
Ivan came out and told us that it didn't smell like sewage, and eventually sniffed out that the smell was coming from our fridge fan. Props to Ivan for being both competent and trustworthy. We didn't need them this time, but would certainly use Bayshore Plumbers (and Ivan specifically) if we have any plumbing needs in the future.
Laura S.
01/03/2023 12:00:00 SA
Our water heater failed right after Christmas. We had talked about moving to a heat pump water heater, but after consultation with Alex, we decided it was too big a project to take on. It would have meant a large amount of construction. Alex provided us with other options, though, and once we made the decision, he had the water heater installed and working within a day.
Both Sam and Alex were easy to work with and did an excellent job. I highly recommend Bayshore Plumbers.
Just came in, stuck there head under the sink cabinet, declared you need total repiping. Because you have galvanized pipes. Just didn't seem to care to gain a client or care if they got the business. Never contacted them back.
Jongbin J.
12/02/2022 12:00:00 SA
Had a clogged kitchen sink drain which had started to leak. Mariano came within a couple hours and provided a transparent estimate of the different things he could try and exactly how much each approach would cost. The job was done in 30 minutes, no surprises. I was charged exactly what we had agreed on, and they thoroughly cleaned after themselves (even their footsteps from the entryway!)
Thank you Bayshore Plumbers for changing a potential headache into a pleasant experience.
My water heater broke and Bayshore was there the next day with a new electric heat pump and got everything set up quickly. Joe at Bayshore is / was amazing with his communication, getting the heat pump installed, and then regularly checking that everything was working. I had a minor issue after install, but Joe was already on top of it by checking in with me and came back to fix it within 10 min.
I 100% recommend Bayshore with their quality of work, great communication, and follow-ups to ensure it's all working. (I will absolutely use them for any other plumbing issues I have).
Also, ask for Joe - he's genuinely a great dude, is very thoughtful and mindful, does great work explaining how all of it worked to me, and he cares about his craft and you!
Quick and easy estimate, Joe showed up early and completed the job in only a couple minutes. Definitely plan to use them again when needed.
Dmitry C.
03/08/2023 12:00:00 SA
Bayshore Plumbers did a great job on my clogged perimeter drain, cleared it and restored the water flow. Another company couldn't diagnose the problem and quoted me 4x the price just to do initial investigation without any promise of success. Bayshore Plumbers were able to figure out what's wrong and fixed it on the spot. I'd like to say a special thanks to Jokson for resourcefulness, punctuality, and honesty.
Thank you for being available and repairing a leak right away for us. Thank you for your excellent work!
Robert K.
07/10/2022 12:00:00 SA
Bayshore plumbers did a super careless job replacing 4 main sewage pipes in my rental building but forgot to hook up the laundry room. I did not discover this until one month later which means that the laundry room waste water has been dumping into the crawl space for a month! What a disaster!!
In addition, I originally selected them because they advertise as a veteran business. However, the workers on site said that although the business was initially founded by veteran, the current owner who bought the business or anyone else in the company are not veterans. ??
Will not recommend Bayshore Plumber to anyone and won't use them ever again.
My water tank under my kitchen sink broke and water was gushing out. I called Bayshore Plumbers who were able to schedule an appointment 3 hours later. They called back later and said that they could be here an hour early which was much appreciated.
Eddie came and took care of the water heater. He was punctual, neat, polite and helpful.
Another great experience with BP with who I have worked with for more than a decade on big and small projects.
I wrote a prior review - focusing on the terrible plumber Lalo who came out and provided truly substandard service and major attitude that justified my 1-star rating.
After my complaint, Marin the dispatcher called and left me a message that if I didn't pay the bill yet, he wouldn't charge me. I called back and he confirmed this though I'd already paid. He said he'd take care of refunding me the charge as he thought waiting 3+ hours for a plumber to return, and holding up other contractors during that time to be unprofessional and not the way they run business. I honor that view.
Thank you for contacting me back, and at least the job got done. I love the responsiveness of Bayshore Plumbers (except when they're out and the alls roll to an answering service)!
The case of the igniter firing but no fire in the hole hot water tank...came within a reasonable amount of time to take a look/access what could be the problem.
He examined the supply line, the relief valve, and control. He noticed water in the bottom of the pan and further investigation revealed water between tank and insulation.
Leaking hot water tank! He then proceeded to check back with company to see what cost would be to replace and once that was done, he proceeded to explain what would be replace with that estimated cost.
Friendly, courteous, and professional - I assume it was the cost, but they will give you a discount for being a veteran.
Bayshore Plumbers was recommended by my daughter for tankless water heater service. It's very helpful that the service person, Ivan, explained clearly about what and why he's going to do before he started working on the unit. Definitely I'll call them next year for annual maintenance service.
Susan L.
06/01/2023 12:00:00 SA
We have used Bayshore Plumbers for many jobs, big and small, and always found them to provide excellent service. Recently Eddie and Jose helped us with a time sensitive installation during a bathroom remodel. Their work was meticulously done. Eddie has helped us with a number of issues during this process and has always been professional and knowledgeable, producing the highest quality work. It is a pleasure dealing with such an outstanding company.
Our washing machine was leaking water on the floor, causing a significant issue. Bayshore Plumbers diagnosed the issue, prescribed a repair, and performed the work on the same day. I received text and picture updates of the work as they proceeded. At every moment, they were helpful, communicative, and efficient. This is not the first time we have used Bayshore Plumbers, and we continue to be completely satisfied.
Michelle M.
12/11/2022 12:00:00 SA
Toilet clogged and flooded. Jose brought his special toilet snake and did magic in fixing the toilet. Whole ordeal took less than 10 minutes.
Very pleased with the work completed and the professionalism and courteous nature of the plumbers who did the work. Kudos to Mariano Lemus who diagnosed the problem (old, corroded galvanized pipes) and helped us get the re-piping in the crawl space done in an efficient manner.
Cliff W.
01/05/2023 12:00:00 SA
I've been a customer for 10+ years and have used this company on at least 15-20 plumbing jobs. Some of which were big, or emergency jobs, some were small, like snaking a clogged sink. They show up on time, have good communication, work fast, and provide good results.
Super sad. Charged me DOUBLE for an easy repair. Feel ripped off despite being a repeat customer
After the repair person left I decided to go out for a quote. VERY ANGRY they did this to me.
Won't use them ever again.
Ellyn D.
11/05/2022 12:00:00 SA
We had a leaky shower valve. Armando came out on a Saturday to diagnose the problem and since we were leaving town within a few days, we really needed to have this valve replaced quickly. He agreed to work that next day, a Sunday to take care of it. His crew was so knowledgeable and hard working. It felt great to work with people who took pride in their work and in serving their customers. We felt well cared for so that we could leave on vacation without worrying about our bathroom.
YuQin B.
06/09/2022 12:00:00 SA
We had service with Bayshore Plumbing last month, and felt so happy and satisfied with their service. Brian was the guy who we mainly contacted and communicated throughout the process. Communication was clear and alway up to date. They actually would sent message to me the day before the next step of service so I knew the timing and progress. Sidewalk and street pavement patch were left clean and properly restored.
This is very competitive business, we interviewed three contractors to do the sewer lateral pipeline replacement, and were glad we found the right one.
I exclusively use Bayshore Plumbers. They have repaired or replaced every major plumbing system in my home over the past 5 years. They are exceptionally responsive, competent, professional, and consistent in maintaining high standards of performance. They are flexible and do exactly what they say. Whether the job is major like replacing sewer lines or minor like fixing faucets, they bring the same responsiveness and standards of excellence.
I highly recommend Bayshore Plumbers. They did an excellent job repairing our sewer line which was broken in two different places. Sam from Bayshore Plumbers devised a plan that was less disruptive and less expensive than other plumbers proposed. Despite encountering obstacles that made the project more challenging, they did not raise the price. Their service was professional, efficient and affordable. Thank you Bayshore Plumbers for your great work!
David L.
09/07/2022 12:00:00 SA
Pilot light went out on our water heater, wouldn't relight. Bayshore responded quickly to our yelp request for a quote, no charge to come out and diagnose the issue.
Someone came out and advised we should either replace the control unit or replace the entire water heater, said he'd send a quote in a couple hours. Later that evening hadn't heard back, I sent an email to follow up, never heard back. Guess they're busy?
Thumbs up for not charging for the inspection, thumbs down for no follow through and wasting my time.
Always five stars when working with Sam and his team over at Bayshore! Attentive, detailed and always thorough follow through... Support Sam! Bayshore is a Veteran owned business!
Our shower had a drip. Our tenant called these folks for a repair. It turned out it was the valve and it needed to be replaced, approximately a $100 part. I have worked in Bathroom remodeling business for 20 years. I was appalled at the quote for $2500 to fix it...We live out of town and needed it done so even though it was at least a $1000. over a normal charge, I agreed. I then received a bill for $2900. For a 2 1/2 hour job!! My gosh $1000 an hour!! Who does that?
The drip is fixed. I would NEVER use this company in the future, unless you have stupid money!
I have hired Bayshore Plumbers before, and again, I am very happy with the work they have done for me. Several years ago, they installed my tankless water heater. Recently, they replaced the sewer line for the house. It was a huge task, but it is now done and I have much greater peace of mind. Thank you, Christian and Bayshore!
We had two problems:
1) a 1949 kitchen drain with an obstructed, leaking pipe under the concrete slab running from the kitchen to the main line alongside the house; and,
2) tree roots growing into and partially blocking the 1949 and 1980 vintage main sewer line running alongside the house to the city sewer line.
We had 3 high Yelp rated companies come out for estimates. Bryan and Jesus from Bayshore spent more time evaluating the 2 problems and were more thorough than the other two companies. As we ran water into each drain, they used a pipe camera to determine where all of the house drains drained to the main line. The Bayshore estimate was the highest, but they were able to come down close to the other two estimates. Because they were the most diligent in evaluating the 2 problems and outlining the solution to the problems, I decided to use Bayshore Plumbers.
Jesus provided excellent supervision of the work team throughout the construction. They used trenchless re-piping to run a new 4 main sewer line alongside the house to the city sewer line. They also closed off the old under the slab kitchen line and ran a new 2 line from the garage, which backs up against the kitchen, under the garage and driveway and across the front yard to connect to the new main sewer line. There was a lot of excavating of concrete and landscaping. They were able to select a route to minimize the disruption, including tunneling under our slate tile front walk.
When the work was complete, Bayshore returned everything, paving and landscaping, to almost the way it was before the extensive repair project. I am sure that the casual observer would not even be aware that any major construction had occurred.
I highly recommend Bayshore Plumbers.
I've called upon Bayshore Plumbers now for several years, with always, what I'd say is the most reliable service. My tenants inform me of how friendly their techs are, and I in turn, pass word on. It's wonderful to pay compliments to people. An air gap replacement took place for one client lately to complete satisfaction, and I've now another client, with angle stops, faucets, and toilet replacements taking place. A tankless water heater is pending, and I hope the client sees this thru. It is yet another install that this company is so proficient at providing and I profess to this personally. This is certainly my go-to company for plumbing needs!
Pedro C.
01/02/2022 12:00:00 SA
I hired them for a kitchen sink clogged. The technician was super attentive to detail and wore PPE while working . He was on time , knowledgeable and took care of the problem efficiently.
I would definitely keep using this company for all plumbing needs .
Over the past 3 months I've had to call Bayshore Plumbers with a lower sewer lateral issue. Both experiences have been very positive in that Bayshore has a good practice of quickly setting up an appointment for a visit and keeping me updated on the team's arrival by text. When the team shows up, they get to work. I have had a few questions at both visits, and the team is patient and takes the time to explain to me what is going on, and recommending what should happen next. I'm very pleased with the service and the responsiveness!
Highly recommend Bayshore plumbing. Our mainline was clogged and backed up couldn't use anything. We called and received same day service. Very professional service with fair cost, honest and arrived on time between the 2 hour window. The technician Chris explained everything that needed to be done and our problem was solved immediately. Should we ever have plumbing problems again, we know who to call. Thanks for your help!
You never know what you're gonna get when choose a plumber from Yelp. I did the questionnaire about what the job was and Bayshore was the only company to reply within 5 minutes (on Dec 30) and the only one to offer an appt the next day, New Year's Eve.
Ivan was early for the appt and got to work assessing the problem. He came up with a plan and explained to me the hows and whys and got to work.
Shortly after, all my drains/pipes were flowing again and I can once again use my kitchen sink.
I'll definitely use this company again and Ivan was great. Highly recommend.
I have used Bayshore Plumbers many times to service my small office building. They are reliable, efficient and effective. Yesterday Christian arrived at the building and proceeded to the problem area to assess the problem and correct it promptly. He called me to report on the results of his visit. No fuss, no muss! I'm thankful that I have found Bayshore Plumbers as my go-to company for any sort of plumbing issue.
Our tankless water heater stopped working and needed to be replaced. Ivan Hernandez came out to give me my options and my free estimate for work. After excepting the estimate, they were able to come right back out the next morning. Ivan and Mariano Lemus came over to do the installation and some new piping work. I couldn't believe how thorough and fast they were able to get the job done. They also went above and beyond to help me with various plumbing issues I had in my house. I feel very confident that I could contact them if I had any issues with the new water heater and they explained my new warranty. Both gentleman were very courteous and professional.
I had a clogged sewer line due to guests using flushable wipes. Super fast response from Bayshore Plumbing. Sadie from dispatch messaged me on Yelp right away with a clear estimate and was very nice on the phone. Alex, the plumber was out here within 30 minutes. He was clean, professional and provided clear answers to my questions. Job was done in 30 minutes and the toilets flush again. Highly recommended
I have hired Bayshore Plumbers a few times. Each job they are on time, and most important do a great job. We appreciate the can do attitude. They are now our go-to plumbers.
Alex came to our rescue! He even gave me a tip so I can deal with our toilet next time. He's very knowledgeable and friendly. Highly recommended!
Bayshore Plumbers is great! Customer service was excellent. The staff who helped me was friendly. Ivan arrived on time to fix our shower leak and worked quickly. The leak was located in a cumbersome spot, but Ivan and his partner were able to fix it with little damage to the ceiling and wall. Communication was clear and helpful. I would definitely hire Bayshore Plumbers again.
I had a main line break with standing water under my house. This was an extremely difficult and dirty job. I was lucky enough to get Joe assigned to my repair. He did a great job and even took time to work with my insurance company. I will be using Bayshore in the future.
s f.
02/07/2023 12:00:00 SA
Highly recommend Joe who was incredibly responsive and knowledgeable about tricky clogged pipe and shower issue that happened very unexpectedly. He was thorough in troubleshooting, thinking through the best and efficient way to solve while minimizing disruption to the home/household. Superb customer service and expertise. Highly recommend.
Bayshore Plumbers has an excellent reputation among my neighbors in Menlo Park, and for good reason. They did a big job for me professionally and courteously and effectively. Highly recommend.
I highly recommend Bayshore Plumbers. Our kitchen sink got stuck so I did a quick search and found Bayshore Plumbers. I requested a quote on Yelp and they responded within minutes. Oscar arrived within an hour to look at the issue. Oscar quickly detected the root cause of the issue and found out the water pipes under the ground was broken and recommended to replace the water pipes. He led a group of workers and took 2 days to replace all the water pipes. Our house was clean after they finished the construction. And we no longer have drainage issues.
I called Bayshore Plumbers and they came in the next morning to replace my old water heater. The entire team was responsive, friendly, professional and efficient. If you have any plumbing issues, I highly recommend this company.
Same day service to install a new water heater. Fast and professional!
Bayshore Plumbing responded quickly to a leak in my kitchen and a house water supply shut-off valve that was not working. They worked with my daughter and ex-husband while I was out of town and explained things about my house plumbing to them. I am grateful for their expert work and later follow-up with me after I got home.
Our Moen Shower/Tub inner valve gave up on us a day before we called Bayshore Plumbers and was non operational. On Sunday I used Yelp to get different quotes on this kind of job, I decided to go with Bayshore Plumbers as it was in my city and also I see a lot of their work vans on the road. The next day I was able to have Christian come out, he came ten minutes early, he fought the inner valve as it was rusty, sprayed WD-40 on it to wiggle it out, mind you it's a 30 years old inner valve that was completely stuck. After fighting it for like a solid fifteen minutes he came back from his work truck to finally get it off, he installed the new filter valve and then adjusted the knob as it wasn't expelling hot water, he simply unscrewed the shower lever and repositioned the filter all the way back to the left and screwed on the shower lever.
Adrian R.
04/07/2022 12:00:00 SA
I didn't quite end up using their services, but I would trust them with my business in the future.
Chris came over to give me a free estimate for my issue. Turned out it was an embarrassingly easy thing to fix (like, did you try connecting it the other way? *facepalm* ), so they told me they could do it, but they'd charge me the minimum fee of $215 or so; OR they could tell me how to do it myself for free. Problem solved!
Mariano from Bayshore Plumbers came out on-time to do a quote and, assuming the quote was appropriate, to do the work. We needed a leak in our hallway bathroom fixed. Mariano gave me a quote for $2,500 to fix the bathroom issue and fix a problem with a sagging pipe from our kitchen drain that he found and said needed to be replaced. We agreed to have him fix the bathroom problem for $450 and decided to get more quotes for the pipe issue. The bathroom leak was fixed but I had two other companies quote on the pipe issue - both identified the issue as simply a mounting issue and quoted $350 for the work. Bayshore seems to have much higher prices than others. Be careful and get other quotes before hiring Bayshore.
Clarissa H.
09/08/2022 12:00:00 SA
I posted a review on 9/1/22 and unfortunately am taking it from 5 stars down to three. The actual work is good and we had no issues with that aspect. The second visit that was scheduled, they were a no-show and I called and learned they'd forgotten to schedule it. We tried again, for 12:30pm this week and they showed up at 9:30am. In many situations, early is great but we had to shuffle things around to accommodate an arrival of three hours early. I have no idea if $375 is a reasonable price for fixing a bathtub faucet handle (it needed a tiny plastic piece that the plumber went out to purchase) but it sure seems expensive. The plumber was knowledgable and we appreciate his work; just disappointed in the two scheduling issues and a bit shocked at the cost.
Kelli M.
10/06/2021 12:00:00 SA
I had an issue with my drain being stuck in the closed position. Christian came and replaced it, so I can easily open and close the drain as desired. He was professional, nice to chat with and got the job done very quickly. My only nitpick would be the window for service was over shot by an hour, but I do understand that other emergencies come up, so I won't blame them for that. It just would have been nice if the central office had warned me or something like that.
I will be contacting them if anything comes up in the future.
This is our 2nd time needing to replace a water heater (2 homes) and both times we've used Bayshore Plumbers. They were quick to respond, professional, and patiently answered a million questions that we had on brands, unit size and installation. They showed up exactly when promised and cleaned up impeccably when done. The price came in as estimated. Marin was fabulous on the phone guiding us and Eddie did a great install. They are exactly what you hope for when you hire a plumber! We highly recommend them!
Tess B.
01/06/2023 12:00:00 SA
With the crazy storm in the Bay Area, our basement flooded. We were able to pump the water out ourselves but needed a more permanent fix. I contacted Bayshore Plumbers to schedule an estimate. There was a slight mishap regarding the scheduled appointment but they apologized and sent someone out the next day. They were able to put in a sump pump on the same day which saved our basement from flooding again. Communication was easy, prices were reasonable and they did a fabulous job!
Paroma S.
10/06/2022 12:00:00 SA
I had an issue with my bathroom faucet that was only putting out hot water but not cold water. 2 folks came out from Bayshore and fixed it in less than 3 minutes. Turns out there was a crick in the pipe that was preventing the flow of cold water. Since it was not a major plumbing fix, they did not charge for it, although I did offer to compensate them for their time and kindness in coming out to see me. I will give them 5 stars for expertise, kindness, and absolute professionalism, and they will certainly be the first I will call next time I have a plumbing issue.
Oscar came and fixed a number of small issues in our kitchen and bathrooms. He gave an honest assessment about what was useful (or not) to do in our old house, and once we decided on the fixes he got to them efficiently. One was a bigger challenge than expected, are required him to get additional tools, but he worked with his teammates and problem was solved!
R spindles during the stated window of the appointment. He was friendly and efficient. Told me what I needed and the cost. And left no mess! Highly recommend this company!
Bob R.
12/09/2022 12:00:00 SA
We have worked with Bayshore Plumbers over the past 4-5 years and have found them responsive and punctual, professionally personable, experienced and skilled. Bayshore Plumbers staff including, their Dispatcher Marin, have always attentively listened to any problem or concern presented and have been able to schedule an appointment with one of their technicians without delay. Technicians have arrived at the time of the scheduled appointment and have worked diligently and efficiently to fix our plumbing problems. Their technician Jose Zavala has been terrific over the past week while fixing problems with our washing machine, rebuilding our kitchen sink plumbing and installing a new garbage disposal unit. We couldn't recommend this company and technician more highly.
We have used Bayshore Plumbing twice now and couldn't be happier - the on site plumbers were professional and courteous, scheduling was a breeze, and overall we feel like we got a great deal. 100% recommended for residential plumbing - we used them to install a new clean out, and again to change out a couple shut off valves. Great service, competitive pricing, and I like supporting Veteran Owned businesses - win-win!
Very responsive, fixed my wall hung toilet which was running excessively. Reasonable price.
We noticed our tankless water heater was leaking and decided to ask for quotes thru Yelp. Bayshore Plumbing stood out from the beginning. Most of the plumbers responded that the water heater had to be replaced - without ever looking at it. Jose came out from Bayshore to look at the unit and he was outstanding. He clearly knew what he was doing, found a seal that was the problem & reset it stopping the leak and then even tried to get the manufacturer to replace the heat exchanger which was still under warranty. All along the way, Jose talked thru what he was doing and why, so there wasn't any mystery. Overall, I'd rate that as 6 stars in Yelp if that was possible. I held off a month before posting this review because I wanted to make sure the heater kept working. It has. The next time I need a plumber I won't hesitate to call Bayshore to help.
My water heater broke and I called Bayshore Plumbers when I saw all their good reviews. I can completely understand WHY they get such positive reviews. Jose Zavala of Bayshore Plumbers came out to give me a bid within hours of my call, gave me an estimate right away and then followed up with great communication when I had a couple of questions. He also made sure to turn off the water supply to the water heater, so the leak wouldn't continue and damage more flooring and drywall in my house, even though he hadn't started the job yet.
I had had another company come before him, who was almost twice as expensive and with an open-ended estimate that could increase once the job was started. They told me I couldn't turn off the water supply as it would turn off all the water to the whole house. Jose assured me that was not the case... it would only stop the water heater from leaking more water... and he was absolutely right.
Jose came out the following day to install the new water heater and removed the old one. In addition, he helped me remove some damaged sheetrock and installed new sheetrock. He had already explained that they typically don't do that part of the work, so I had tried very hard to find someone else to do it, but was not successful due to timing and it was such a small job. So, Jose said he would do it since the space was so tight around the water heater that it couldn't be done when the new heater was in.
Jose was very professional and went out of his way to make sure everything worked properly before he and his helper left the job site. I'm so very glad I went with Jose and Bayshore Plumbers. THANK YOU!
Phil C.
05/11/2022 12:00:00 SA
We had a major plumbing issue in our crawl space. Rotted lines everywhere and sewage floating underneath our house! Our shower drain was disconnected and water was going directly from the shower onto our crawlspace surface. A real emergency and disaster. We called Bayshore Plumbers and Eddie came that same day and gave us an estimate which was very fair. Yes, a job like this is an expensive job but their pricing was justified. He arranged for another company to clean the mess (they were awesome as well) and then Eddie and his crew came in and fixed everything..... sooner than expected. Eddie is very thoughtful when explaining the problem, he listens, and stays in contact throughout the process. In the end, he delivered and we were very happy with the entire experience.
We discovered a leak in our 22 year old water heater and called Bayshore Plumbing. They arrived in less than an hour, assessed the problem and promised to return first thing in the morning with a new water heater. They would have returned that evening but at our insistence, they came the next day. We were very pleased with their service.
Since I can't respond to Bayshore's comment on my review I want clarify a couple of points to my complaint:
I was aware that there would be a diagnostic charge, but was never sent a bill for it until there was a call to collect after the repair and I paid the invoice for the repair.
The plumber clearly told me face to face and on the phone after he checked the cost of the part that the additional cost would be $145 for the labor plus the cost of the part. When I received the invoice for the repair the only line item outside the cost of the part was $425 for the repair, which I assumed was the cost of diagnostic of $290 + 145, which is roughly equivalent (and again I had not received a separate invoice for the diagnostic).
What particularly angers me is that the plumber that did the work called me after I had disputed the cost and told me unkindly that he had told me all along that the job would cost $900, which is patently false and then immediately said the additional bill for $290 would be sent to a collection agency.
From the other reviews it seems that Bayshore is generally an ethical company, but I can not bear instances when people act unethically. Moreover, when I first got the call from your office about the unpaid bill and explained what happened/disputed the cost...I was immediately dismissed.
I've worked with many vendors through my life and my mistake was not getting a written estimate. Actually I had expected one, but I made the mistake of taking the plumber at face value when he confirmed the cost over the phone after checking the price of the part. In terms of billing, all the vendors I've worked with have put everything on one invoice -- the cost of diagnostic, repair and part. It makes sense for two invoices if there is a gap between the diagnostic and repair, but in this case I had told him I wanted to proceed after he did the diagnostic.
As you can tell from the time I've spent on this that's it is not about the money, but the principle of this. I don't like being lied to.
Oscar was great. Arrived on time and was super helpful. This is the 3d or 4th time they've been out to fix something or do annual maintenance and each time they've been great! I'm really happy with their service and the personnel that have been sent out each time.
Bayshore Plumbing replaced our toilet and fixed the shower pipes that had fallen below. Christian went in the crawl space to fix the issue and left everything clean.
Julia S.
03/02/2022 12:00:00 SA
We looked on Yelp and searched online for a high quality good review plumbing company to help us install a sewer clean out for the house as well as locating our public sewer clean out box. We are so glad that Bayshore Plumbers addressed our needs. Eddie came out gave us a clear explanation on his approach of tackling the problem; locating, excavation and installation.
They did an excellent job. They were Efficient and had necessary equipment and material with them. The job was completed in just a few hours. They certainly met our expectations! Thank you Eddie and your crew.
Yes, Jonathan, that's exactly the problem. Whoever I spoke to when I called your number was acting on your behalf and asked for all my details, then gave me an appointment window. But you have no record of that. No, I will not be needing your service
He did a free inspection and said there was no repair required. Didn't charge anything. Very good experience
Bayshore Plumbers fixed a major problem in my aging house. My old iron pipes from 1937 were rusted through. Their lead guy, Eddie, found the problem, showed me pictures he took, gave me an estimate, got permits from the town and finished on time and on budget, passing all inspections.
Eddie was extremely knowledgable, polite, and helpful!
It wasn't fun having a major plumbing problem, but Bayshore Plumbers made it as close to painless as possible.
Bayshore members were exceptionally responsive (arriving within 20 min. of service call request) and demonstrably knowledgeable and experienced, particulaly Ben. It took Ben and his partner less than 10 min. to assess and identify a quickly escalating main sewer line problem that ultimately involved the city in clearing a significant obstruction affecting the entire block. It was impressive observing such informed, directed application of working knowledge and skills. To add, Ben is a very congenial and communicative person - kept me fully informed and aware of a significant alarming problem. I will call on Bayshore again for any future needs and strongly recommend them to others.
Jane T.
12/02/2021 12:00:00 SA
From start to finish (scheduling, alert that the truck was on its way, professionalism, quality of work and invoicing process) was smooth and we got our plumbing issues fixed! They put in a new kitchen faucet, figured out how water was leaking under the sink and did an annual service of our tankless hot water heater. When there was a little glitch in the hot water heater afterwards, they immediately sent a plumber back out to reset it and get it back online. Lastly, I'm very happy that Bayshore Plumbers is a local, veteran-owned business!
These guys ... family owned, veterans, showed up 3 hours after we called ( the same day!!!). Fixed the problem all while being courteous and professional. Unheard of these days !!!
A sewer smell was coming out of our air vent when we turned on our AC and we called Bayshore Plumbers to help find out what is going on. They are very good at communicating and easy to get an appointment. It was free and they were so nice and gave us tips as to why it was happening. Also love that this is a veteran owned business. We will be using them for all our plumbing needs. Thank you!!!
Sadanand S.
06/04/2021 12:00:00 SA
We needed some work on a clogged bathroom sink. They were very fast to respond. Called them at Noon and they were at my place at 2:30 PM. Quickly diagnosed the issue and fixed with detailed diagnostic detail for my HOA as well.
They were very professional, came with masks and all kind of precautions. Really appreciate their super fast and professional service.
Liame R.
03/07/2022 12:00:00 SA
My sewer lateral broke. Serious problem. Another local plumbing company (here on yelp) quoted me twice the price that Bayshore did. When the other company found out I went with Bayshore, they wanted to match the price and get my business. No way. Sewer lateral work is thousands of dollars. Bayshore was honest. The other plumbing company would have cheated me. Bayshore did the work without digging up my sidewalk. The other local plumber didn't know you could replace the pipe without that demolition.
Bayshore came, did incredibly hard work, did it quickly, and got the job permitted in a few days. And, it was raining. I cannot recommend Bayshore highly enough.
Gordon D.
04/05/2022 12:00:00 SA
I'll keep the review short and to the point.
This company is very trustworthy and their work is top notch. Hire them and you will not be disappointed, you will be very happy when they finish!!!
Great job by Christian in installing new toilet and fixing bath tub drain!
Very efficient and responsible!!
Katharine A.
12/04/2020 12:00:00 SA
We needed work on a tankless water heater. This is the plumber we chose. I love that this is a veteran owned business.
We have a new tankless water heater and we hope early couldn't be happier. The installation was quick, the worker was friendly and knowledgeable and they took COVID precautions and I get totally safe. Most of the work was outside - so that helped.
From the phone call, to the quick service call to the speed and quality of work, I was happy. I'm a renter so the landlord paid the bill but it was reasonable.
I haven't had better water flow, hot water or water circulation in my house ever. Highly recommended.
Chris came to my house to replace my garbage disposal and snake the pipe. He is very professional. A truly nice person. He did a great job. Cleaned up everything and the price was competitive. I highly recommend Chris from Bayshore Plumbers!
Ty C.
06/07/2022 12:00:00 SA
So far so good. This was my first plumbing job with them. I needed my master bath toilet flange replaced. They sent a technician to evaluate the problem and gave me a competitive quote. A little over 2 hours later, the job was done.
Airport Appliance S.
8/22/2022
Mariano was very friendly and helpful. We are a local business, and he took the time to explain exactly what he would be doing, the costs, and the likely outcome before beginning work, which was done in a timely fashion. We have had no problems since then. I recommend him specifically, and I'm sure we will be going back to Bayshore in future.
Herbert S.
01/08/2022 12:00:00 SA
There was water under the kichen sink this Saturday morning. Appears the metal p-trap broke. To us this was an emergency, so I requested quotes on Yelp. Only Bayshore Plumbers was available today, so I contracted with them. The dispatcher kept me informed of when their plumber Ivan will arrive. Ivan even called me to tell me when he'll be arriving and to get pictures of the broken pipe. Ivan arrived on time and replaced all the metal pipe under the sink with PVC. He even showed me where another part of the metal piping system was about to failed/rupture. After water testing to make sure there were no leaks, Ivan cleaned up before leaving. We are very pleased with Ivan's work and will be calling on Bayshore Plumbers for future plumbing needs.
Brayen is a great project manager for our portfolio of residential projects and Bayshore is great at accommodating quick turnarounds on project scheduling. Always honest and professional on the scope of work required to get the job done right.
Very receptive, extremely helpful and informative in helping us fix our plumbing issues. They show up when they say they will, they keep you informed as to when they will arrive and are very professional.
Shirley L.
12/11/2019 12:00:00 SA
Delayed review here -- Sam (owner) and his team were awesome and helped us fix a major plumbing issue, specifically a busted pipe that went out on the public street (much trafficked El Camino). They were super responsive and prompt with dates and getting the required permits from city, bus lines, etc. and communicated clearly in terms of scope of work / cost, duration of project, and guaranteeing follow up if any issues after the fix. It was a big project but they resolved this within 1.5 weeks, a majority of that being related to permitting.
I also appreciate that Sam supported other small businesses owned by disabled veterans and was able to recommend a deep cleaner for example to help us resolve the hazardous clean up from the sewage leak that resulted from the initial plumbing breakage.
Would definitely recommend Bayshore for your plumbing needs!
Bayshore helped me with a project I wasn't prepared to tackle. They were clear and transparent about costs, their customer service was unbelievable. Alex made sure I was comfortable and understood each step of the work being performed. I wanted to get a second opinion but everyone I asked in my network referred me to Bayshore. It was an expensive job but inline with the work. Fair price, solid work and great service.
James P.
08/04/2022 12:00:00 SA
Great to have Bayshore diagnose our problem and give a quote. Will review again after major work.
K D.
02/04/2023 12:00:00 SA
Needed a very big sewer job done. The Bayshore plumbers were friendly, respectful, and thorough and worked with us to strategize a solution for complex issues to try and for example spare going into a shower (which would be much more expensive to re-tile) or damage too much hardscaping outside. They really worked as a team to figure out a trenchless solution for us (I think they discussed it as a group with a lot of their experts!) and while there was an unexpected pipe hit in the process (it happens!) they were very reasonable in their approach to repair the damage and did not charge for the repair work, to make sure everything was functioning for us ASAP. Also made outdoor concrete repair look great! Big plumbing work in the home is never enjoyable, and there are usually some unexpected complications especially in such an old home with 70 year old pipes, but this team made it manageable and provided updates throughout. Would definitely use them again for big plumbing jobs!
Dr D L.
02/04/2022 12:00:00 SA
Eddie came out last Friday, diagnosed and shared the photos of the sewer line problem under the house and running to the street. He and his team have spent the last two days repairing /replacing the main line and outside clean outs on a 70 yr old system across my house. They were on time, very skilled and charged me appropriately. He replaced the garbage disposal as well. I am so grateful that I could be fit in within days, and a big job was very well done with photos to show before/after. Thank you Eddie for your professionalism and expertise. Bay shore plumbers is lucky to have you and your team representing them!
The tech came out promptly and fixed my mainline blockage with minimum trouble. The reason I'm giving them a 2 star is because on his way out, he ran his van through our side Passion flower wire fence (drove from my driveway into my neighbor's driveway instead of driving onto the quiet street). Then drove away. I immediately sent him a text asking what happened. He never responded. I texted the company and they never responded either. It'll probably cost me a similar amount to fix my fence as the repair he did... I would not use them again!
Complete crooks! We had the EXACT same experience as many others. They charged a whopping fee to give a sewer line replacement estimate while the other 4 companies we contacted charged $0 for an estimate! They then bid $22K for the sewer line replacement and then on top of it $5,000 if we want it done on permit and if we want a warranty for the work!
The other 4 vendors we contacted not only did not charge a fee for the estimate, but INCLUDE the permit fee and warranty in their price and were $20,000 LESS! Like, what?!
How on god's green earth do you charge $20,000 MORE than some of your competitors?! The 4 other bids were all under $10K to do the job they bid $27K to do.
I am shocked they are able to stay in business... be careful who you trust!
We did have a minor problem after the repair and Bayshore Plumbing quickly made the repair! Great service and response.
Oscar was very kind and patient. He returned multiple times to make sure the work is done right. Sometime there are unexpected things happen, at least, they stood by their commitment to make things right again.
Great job to Alex Gonzalez of Bayshore Plumbers!
Great experience, from beginning to end - consultation, estimate, project, small fix after - all very professionally done with excellent results. Project was to fix crack in sewer line (epoxy stent), new water heater, new toilets. Very happy with the results.
Wanted to change my bathroom sink faucets, shower handle and fix the water pressure in the kitchen. Jose from Bayshore Plumbers came to my house on the same day and gave a free estimate. He also went down the crawl space and notices there were galvanized pipes which could be the root cause for the water pressure in the kitchen faucet. We decided to get the estimate for replacing all the galvanized pipes in the house and also add water purifier.
Jose provided itemized bills for in house plumbing and the plumbing work from the water main separately along with the faucets. He was very comfortable to work with and we chose particular items of the list to work with based on our budget. There was not much to bargain, we just did some reorganization of the work to with Jose to get cheaper deals.
Once the work was done, a separate person came for patching the holes made on the wall, which is included in the quote. Since we had the exact same paint Jose also painted the patched wall to make it look clean.
I would definitely reach out to Jose and Bayshore plumbers for my future needs and also would recommend others the same.
We had a couple of gas leaks suspected by PG&E (water heater, dryer and a kitchen range). It was non-trivial to get a plumber to check these out: a couple of places with really great Yelp and local reviews turned out to be very flaky: we had two appointments with a highly recommended plumbing company and no one showed up both times! No such thing with Bayshore: they took my call and quickly called back offering an appointment on Monday 8-10am. Jose was at our door exactly at 8am, quickly identified all sources of the leaks (lack of sealing in one place and a couple of loose connections) and fixed it all within an hour, at a very reasonable price. We'll be using them in the future for any plumbing needs.
Had a hell of a troublesome pipe burst in the second floor wall that leaked everywhere onto the ceiling of the first floor and carpet of second floor. Called Bayshore plumbers the next morning and they arrived the same day at 11am. Pipe was professionally repaired with no hassle at a reasonable rate.
Jose from Bayshore Plumbers is the nicest, neatest, most professional pisumbers is the nicest, neatest, most professional phlumber to work with! I've used Bayshore twice now and I am not disappointed at all. Our first encounter was replacing a water heater a few months ago, this time it was a bigger job, our main sewer line. They attacked the issue with the same ease as putting in the water heater! I truly recommend this company 100%! I would not ever consider anyone else!
Guy C.
05/12/2022 12:00:00 SA
Christian was on time, diagnostic and fixed the issue. Very courteous and polite. He has a truck with lots of spare parts and was able to replace a broken item on the spot. We will call Christian again if we need to.
I have used Bayshore multiple times for projects large and small. They have been 100% communicative, capable and professional. It is why I have always worked with Bayshore. In particular, Christian Urbina runs a tight ship and a great team. Christian and his guys have truly been my saviors in dealing with a very complex and novel project that had many others stumped. I am beyond impressed with their ingenuity and truly so grateful for their dedicated work. I'm not sure many others would act with such commitment to quality, communication and responsiveness in the face of all the twists and turns of this last project. I can absolutely recommend Bayshore. It is always a relief to find excellent trustworthy people to work on your home!!
Asked for a quote to install a simple sink.......way too overpriced! We put it in ourselves!
Our kitchen faucet developed a leak, more like a flood. We called Bayshore and within 2 hours Jose arrived and diagnosed the issue. Within another 2 hours we had a new, functional faucet again. Jose was so pleasant and careful to clean up completely. We would recommend Bayshore without hesitation.
Our water heater starting 'popping' loudly forcing us to shut it down. Bayshore came in the next day and worked quickly to give us options. We ended up going with a replacement, which they delivered and installed promptly. Overall, the technician was very professional and efficient. Thanks, Bayshore!
Danielle C.
08/02/2021 12:00:00 SA
This company is absolutely unprofessional in every way, our advice don't work with them. They serviced our tankless water heater in the past, and we tried to get them to come several times for follow up work and they were always extremely late or never showed. We let them know we were disappointed. We tried again recently, and they simply refused to help because we told them we weren't happy with their response last time. Unbelievably poor customer service all around.
Our shower drain was clogged and we called Bayshore Plumbers to see if they had time today to snake the drain. I called at 12 pm & Christian was here by 2pm to snake the drain. He was very communicative about the issue & was done within 20 minutes. I am for sure going to use these plumbers again!
Mike Z.
12/06/2021 12:00:00 SA
Called Monday morning, they sent Eddie tightened a loose pipe below our kitchen sink, no charge.
I highly recommend them ask for Eddie good knowledge guy knows his stuff.
Jeffrey W.
06/05/2022 12:00:00 SA
Called Bayshore plumbers to unclog a drain before putting our house on the market. They were fast and effective. Would highly recommend.
Sam and crew are my go to plumbers.
I first hired them to replace my sewer line. I was dreading getting this job done because I was worried it would ruin my landscaping and take forever to recover from. His crew did an out of this world job doing a super clean install and it came out perfectly.
I've since hired Bayshore for a bunch of additional work including new gas lines, a laundry sink, a new water heater and more. In every case they did a wonderful job and operate with the highest level of professionalism.
Mike C.
08/05/2022 12:00:00 SA
Eddie and his team did a great job replacing my tank water heater with a Noritz 157k btu tankless. There was nothing wrong with my tank, but I simply wanted the extra space and on-demand endless hot water with a tankless. While Eddie gave me suggestions on the latest tankless models out there (e.g. Rinnai, Navien, Rheem), he didn't try to upsell me. He listened to my needs and went with something that was practical for what I wanted. More specifically, I didn't need a larger Rinnai 199K BTU tankless with recirculating that services a 4 bathroom house. I only have two showers and maybe a dishwasher. Other estimates I received were pushing a sale on the more expensive models. Eddie didn't do this. I appreciate that Eddie listened to what I needed. Also, during the install, he was accommodating with how I wanted the venting and piping runs. This was installed in my garage and I'm very particular with aesthetics and didn't want a 3 inch pipe dangling across the middle of my garage. He found a way to run the pipes in a way that either kept them hidden or followed the lines in the garage so that everything looked nice. Eddie and his team were all super polite and humble. I was very impressed with their texting system where they kept me informed when the plumber was scheduled and enroute! I wasn't expecting this level of communication. Lastly, their rates were reasonable and I would highly recommend.
I wanted to recommend Bayshore Plumbers ... I had a slow-to-drain sink and they quickly came and resolved the problem.
I called them Wed afternoon, and they were at the house just after lunch the next day (as promised).
The phone call took a bit longer than normal...the person initially thought I was claiming the drain work should be free, covered by warranty for a several years ago repiping from house to sidewalk (which they did excellently, gaining praise from the Cupertino building inspector!) ... and she was working hard and creatively trying to figure out how to stretch that earlier warranty :) Very nice, but not needed (I knew this would be new work!)
Once we cleared that up, I made an appointment for just after lunch the next day. Alex arrived, fully masked, put booties on before coming in the house, and quickly diagnosed and fixed the problem.
Alex showed me a plug of black hair/gunk that had blocked the drain, and was polite enough to not disagree or laugh when I said can't be my hair, mine's white :)
I'd forgotten that Bayshore Plumbers had installed my new garbage disposal about 3 months earlier ... when Alex arrived, he asked if I was happy with it it (yes), and if there were any problems (no)!
They're the only plumber name/number on my refrigerator!
We haves used Bayshore many times, both business and residence and they have never been disappointed
We had a problem with our dishwater water draining out of the air gap. Jose was able to immediately locate the cause and replace the clogged pipe. He also replaced an old faucet and toilet on the same day.
We were so impressed with Jose's work That we had him come back the next week. He fixed a complicated ceiling pipe in our garage, that had been slowly leaking on and off. He also recognized that a valve on our water heater looked like it was ready to fail and replaced it.
Jose was efficient, very courteous and friendly. He wore a mask and wore shoe protectors when walking into the house.
I highly recommend Bayshore for any plumbing needs.
P. C.
04/04/2022 12:00:00 SA
We checked multiple plumbers and Bayshore had the most reasonable quote. While other places said they needed to take out the toilet to fix the issue, Christian was able to take care of it with the auger quickly and he also arrived early. Could not be more happy with their service.
Russell H.
03/03/2022 12:00:00 SA
Bayshore Plumbing has taken incredible care of me and my plumbing issues for many years. They don't just come and leave. They follow up, they check back, and if there are ongoing issues they address them without billing you again. They are the best service professionals I've ever worked with.
Cindy C.
05/03/2022 12:00:00 SA
Speedy and excellent service. They fixed the hot water circulation issue in my house in a quick manner.
Ahw W.
05/02/2022 12:00:00 SA
Bayshore Plumbers fixed a major sewage pipe problem under our house with it's aging 1950s pipes - our old iron pipes were rusted through and eroding. And they did all of the pipe removal and replacement in the days before Christmas. Eddie found the problem, showed us pictures he took, gave us an estimate, got all permits from the town and finished on time and on budget, passing all inspections. He was extremely knowledgable, very polite, and helpful and YOUNG! He helped us along this (expensive) path, making us realize we had no choice but to replace everything and then got the job done. Then round 2, we needed to replace the clay/iron pipes leading from the house to the street, and that will be completed today. Bayshore Plumbers and Eddie made it as close to painless as possible. Eddie is the BEST!!!! They are on speed dial now.
Amit G.
09/09/2020 12:00:00 SA
Posting on both Yelp and Google -- fantastic experience end of end.
I had posted on Yelp for a plumber to fix our sink garbage disposal that was leaking after 10 years of use. Bayshore followed up right away offering me the best quote overall factoring the 10% new customer discount. They clarified my questions clearly, such as about installing on the weekend or if the quote included labor. When a miscommunication happened -- I didn't hear from them in a couple days, called and scheduled an appointment, they sent it for the right day but the wrong month -- they also fixed it right away.
Their plumber Alex Gonzalez came timely and it was my turn to make a mistake since they were expecting me to provide the part. Alex happened to have a more expensive part right then so he first explained the differences and committed to coming the following day with the cheaper part. As it happened he accidentally forgot the expensive part at my place so I kept it for him. Next day he informed me day when enroute, arrived timely, and installed super quickly along with his colleague Christian.
All my interactions were pleasant and I could tell Alex is an absolute master at his trade. Oh and perhaps in gratitude to me keeping the expensive part overnight he actually installed that one at the same price as the cheaper one.
Definitely working with Alex and Bayshore again!
Very professional and responded quickly when we needed help. Sam was great!! Excellent follow through and was willing to work with our schedule to get the job done. This was for a retail business and
Sam was very accommodating. Sam was a referral from a trusted source who only recommends the best. Thank you Sam!!
I have used Bayshore Plumbers for a number of years and even though they are a bit expensive the did a good job. But the last time I called them they sent someone that did not know what he was doing. He was completely useless but they still charge me a high price with no warning whatsoever. I would not recommend them.
Super nice people. Courteous, called with timing updates, fast and solid repair work. Jose was the plumber that was on my call and he was wonderful. Thank you!
Hollis R.
02/11/2022 12:00:00 SA
Bayshore Plumbers responded quickly to our initial concern of a leaking pipe under the house, and a team of plumbers managed to replace all the ancient pipes and fittings under our house in just one day, including installing additional shutoff valves. One of the new hose bib faucets started leaking a few weeks later- and they were there early the next morning and replaced it in minutes. Our go-to plumber now.
Steve B.
01/06/2022 12:00:00 SA
Bayshore is awesome. The office staff answers the phone quickly and is very helpful. I was able to get an appointment much sooner than I expected. My two plumbers, Jess and Christian, were professional, knowledgeable and just good guys. They followed up directly to make sure things were ok. I've had some very frustrating experiences with other plumbers in the area. I wish I'd met Bayshore years ago.
Andrew W.
04/07/2022 12:00:00 SA
A shower that was backing up led to the discovery of a much larger issue, where we needed the majority of our original waste pipes under the house replaced. Ivan and his team were super-responsive, arrived at the early end of the appointment window and knocked the job out by early afternoon (which involved trenching and relocation of a cleanout as well)!
Laura L.
02/09/2021 12:00:00 SA
I asked them to come to do a quote for a sewer line (upper and lower lateral) replacement. We already have permits, and plenty of documentation (including a video) of what is going on in the sewer line. They quoted a whooping $35K, which was $17K higher than the ball park of what 2 other plumbing services quoted.
The technician that came didn't check in with us, or do a proper assessment. He was already on the road by the time we tried to reach him to ask what his opinion was- and long gone. There is no way he could accurately assess the line without a camera, which he insisted and Bayshore confirmed they do charge $280 for doing a camera inspection, which none of the other plumbers did. After calling multiple times to try to connect with a manager, all they did was send us this quote, with no line items. No manager ever reached out.
There is no way they can come up with a quote without a camera inspection, and to come up with one from nothing that quotes $35K is highway robbery! Take your business elsewhere, there are plenty of more honest folks out there. We were VERY disappointed, because we originally worked with them on the plumbing of our home when we first moved, and even worked with the owner Sam. SO disappointed. They really really, REALLY did not care.
These guys rock! Sam and his team are great. Offer excellent customer service, impeccable work, and are definitely RELIABLE.
I have used them multiple times! They replaced my sewer line to the street flawlessly. They coordinated with all my tenants and got the job done in less time than promised.
My goto plumber!
No, not all plumbers are alike. Alex from Bayshore really knows his stuff and does an excellent job, as well as explains things very clearly. He gives alternatives so the customer can make good decisions. He clearly cares about what he does.
From what i gather Alex is not entirely unusual for Bayshore. One can tell that this is a class act from the top down.
If you want the job done right and feel good about the the results, I would highly recommend these guys!
We started out requesting a bid for hot water recirculating pump and learned our water heaters were ready for replacement. Alex gave us fair alternatives and delivered promptly, with quality products and great results. Courteous, competent and fair.
Miyko H.
08/06/2021 12:00:00 SA
We have been dealing with two plumbing companies for years. This past year we could not get anyone to come out and provide us any service. I did some research and found Bayshore Plumbers. From the initial phone conversation to the follow up calls after the service this company sets the customer service bar very high.
Eddie was/is our plumber. I say is because we have follow up work and that needs to be done and Eddie will be returning.
He provided us with so much detail. Honest and upfront. Best visual inspection we have ever had. I highly recommend Bayshore Plumbers all of the five star and A+ reviews that I saw when searching for a new company are all 100% valid!!!
Tom N.
02/03/2022 12:00:00 SA
I trust Bayshore Plumbers. They do a phenomenal job fixing your issue. Jose is amazing. I would call them back in a minute if I have any plumbing issues.
Christian, at Bayshore Plumbers, was able to quickly assess the plumbing issues in our home. He was competent, and extremely courteous! He switched out the galvanized steel fittings on our hot water heater and flushed the system so no more corrosive brown water when we turn on the faucet. He was also able to cap the hot water line that was running to the garage spigot and run a new cold water line! No more burning our hands when washing the car! Great employee and company:-)
Darshana Maya G.
05/01/2020 12:00:00 SA
This is the second time Bayshore has been able to come right out and fix the scary problem - broken water heater last January, big leak under the kitchen sink this week (the old fitting Sears did not replace when the new dishwasher was installed 2 years ago finally cracked).
I am so grateful to Jose and Celso who came out so fast and fixed the problem for my tenants! It's especially good as I am not at the house, that I can trust them to take care of this nice family, and get everything good as new!
We needed to fix a clogged laundry drain and install a garbage disposal. Marvin Gonzalez from Bayshore Plumber was prompt, fast and knowledgeable. Job well done!
Bayshore replaced my old leaking galvanized water main. It was a really big job but the Bayshore pros were phenomenal. They tunneled through and around replacing 51feet of water main. They were thorough and thoughtful as they arranged for the city inspection, replaced the shutoff valve and put my yard back together. From start to finish, could not have asked for more.
Highly recommend, Linda B.
Thank you Andy Telez and Bayshore plumbing!
Andy Telez just completed a technical job installing a custom-designed sink drain line for a remodel job. Andy had to work in confined space and re-rout the drain line and water supply lines around new heater vent pipes.
Andy also configured and installed new drain lines for a double-sink vanity. The new vanity was larger than the old vanity so the old drain line connections would not work. Andy modified the back side of the vanity to allow drain-pipe access and finished the entire plumbing job in one day.
Congratulation Andy and Bayshore Plumbing. Job well-done!
John J.
03/09/2022 12:00:00 SA
Gas valve on my Rheem water heater went bad after 7 yrs. I got great advice and repairs from Christina Urbina of Bayshore Plumbers getting the right part sent from the manufacturer and then installing the new gas valve. Great customer service and repair!
Whitney H.
03/08/2022 12:00:00 SA
Jose and team did a great job replacing our water heater! Incredibly responsive, very friendly, great work, cleaned up everything after too. He even fixed a clogged sink and installed a new shower head. Very happy with the service and will continue to use Jose and team at Bayshore!
I am a frequent customer and this is the first time I write a review. I highly recommend them. They are reliable, flexible and cost competitive. Lalo is the best- he makes thoughtful recommendations and puts extra effort for a high quality job. They try to be on time but they sometimes show up a bit later.
Our kitchen sink faucet sprung a leak in the middle of the night. First thing the next morning we looked for a plumber and chose Bayshore Plumbers. They came out that same day and completely fixed the problem within two hours. This included travel time to buy new faucets. These guys were absolutely terrific! They were extremely pleasant, explained things in a way to understand and were very neat. You would never know they had even been there. I highly recommend this company.
Greg A.
11/04/2021 12:00:00 SA
We had some issues with the water pressure and hot water and called Bayshore. They sent Christian out to us and he diagnosed a couple of issues quickly and was back the next day to complete the service. He was professional, friendly, and explained everything he was checking. We couldn't have been more satisfied.
Jesse I.
04/02/2021 12:00:00 SA
I give them 5 Stars, because this is the max. If I could I would give them 100. They are fast, responsive, their techs are friendly and very cordial. Great work, keep it up!
Vern W.
01/04/2021 12:00:00 SA
I was thoroughly pleased with the tankless water heater installation that Alex Gonzalez did at my house. I had a recently installed tankless model that I realized was not suitable for our needs. Alex was able to get the appropriate model Rinnai water heater - at a considerable discount compared to other suppliers. He is very experienced and knowledgeable at installing tankless water heaters, and told me has received professional training from Rinnai on the installation and maintenance of their products.
This was evident as Alex and his assistant performed the install very efficiently and kept the work area clean. The job required a new ceiling vent be installed and he recommended a worker who made the repairs to my tile roof. Again, the repair person had been an experienced professional roofer who had previously installed roofs similar to mine. I was confident that he knew how to properly make the repairs and make sure the area was weather tight.
Lastly, after the job was done, Alex talked to his boss and secured a discount on the installation cost. I'm a retiree and a veteran, so I really appreciated that gesture. I would definitely recommend Bayshore Plumbers to anyone who wants to have a tankless water heater installed.
Jose replaced our water heater and found him to be professional, courteous and knowledgable. Our go to plumbers will be Bayshore Plumbers from now on.
I bought a house and needed a plumber to fix a number of items that needed fixing. I called Bayshore Plumbers. Alex Gonzalez came in on time. For areas that was not their expertise, he recommended fireplace specialist. When he found out my basement was waterlogged, he recommended Top Down Restoration, who came promptly and fixed the problem. Alex found more issues with my sewer pipes, and worked late into the night to get it all fixed.
Thanks Alex.
Our home needed a complete new re-piping job including replacing the main water line to the street. It turned out to be a five day job that included a team of plumbers/laborers. To be specific-- Carlos, Marvin, Jose and Celso couldn't have been more cooperative and pleasant. It was a challenging situation for both us and the team. We have to say that this group of young men were outstanding, getting the job done in an efficient and pleasant manner. Hats off to Sam, the owner, for leading a well-run plumbing company. He was on top of this job when needed and made sure everything was done correctly.
We highly recommend Bayshore Plumbing.
They're on time, very professional and took care of my plumbing problem quickly and within the budget.
Alex absolutely saved the day. First responder house. 3 yr old unit. Diagnosed the issue, ordered the part and it's fixed it. After 2 big name companies wanted to sell me a new unit. It's only 3 yrs old and done with permits. TURNS OUT. .. Bad heat exchanger. Under warranty. Why call anyone else.?
I think he did a good job but it's under my crawl space so who knows?! But the leak stopped so that's good. However I feel like I paid a LOT more than I should have! Estimate was high because he said it would be 1.5 to 4 hours long and it's a complicated fix. I was surprised when he was done in barely an hour. When I asked about it he said they charge more for crawl spaces. New reasons!
Anyway he also handed me a huge estimate for other work that needs to be done in the same area but at this point my trust level is too low to use these guys again. Too bad given how high their ratings were! :-(
Ant T.
04/05/2021 12:00:00 SA
Very good communication. Reliable and available during off hours. Happy with their technicians and owner. Would recommend
So impressed with the service and quality. Noticed weeds growing in a spot that shouldn't and had bayshore take a look. They gave us lots of options and we decided to jackhammer ourselves and traced the leak under a concrete block. They came back 2 days later ( love online booking) and were able to remove pipe section but we were informed that our pipes were probably seeing the last of their life And we were able to see their age and wear. There was no sales pitch or pressure. Great attitude and very fair price. We chose the quick option knowing the big work eventually lays ahead and when it does we are calling Bayshore
L J.
12/02/2021 12:00:00 SA
Bayshore Plumbers has always been reliable, professional, and reasonably priced. They are our go-to plumbers we call now with any need. Ivan helped us last time and did a great job.
Traudl T.
01/05/2021 12:00:00 SA
We've been having issues with our plumbing ever since we bought the house. We recently switched to Bayshore Plumbers and have been beyond impressed by their responsiveness, clear communication, punctuality, professionalism and -most importantly- their quality of work.
Every interaction - from scheduling an appointment to the actual project - deserves five stars.
Hello neighbors!
Just had a perfect experience with Alex Gonzales from Bayshore Plumbers!
I'm recovering from recent hip replacement surgery, and my toilet stopped flushing! Alex arrived within an hour and made everything right within a half hour with a 30 day guarantee! The best! Thanks, guys! Julie
Got an appointment the next day. They showed up on time and gave a heads up. Overall very satisfied
Waited 3 hrs. Never came during 2 hour window and waited 1 extra hour before receiving their call. I understand anyone can run late. But you should call to indicate that. 3 wasted hours.
Shaista A.
11/12/2021 12:00:00 SA
They couldn't diagnose the problem , they charged an unreasonably high price, and -- though I paid them on the spot -- they still billed me for the amount I'd paid them.
If you need plumbers this is the company to call! This guys are amazing, super professional and knowledgeable on everything that has to do with plumbing.
I've been worked directly with Sam the owner on one of our projects and he was super helpful and was on top of everything regarding my permit.
He helped us build a sewer line with directional Boring super cool! Which everyone thought it was going to be a nightmare they made it so easy for everyone! Sam it's definitely the guy to call for anything!
I'll definitely keep calling Sam and his team!
Yasmin V.
12/07/2019 12:00:00 SA
This review is long overdue. My mother has used Bayshore Plumbers as her go-to plumbers for the last several years for anything from shower head leaks, tub draining issues, water heater repairs, and even a sewer lateral replacement.
Bayshore Plumbers are always so helpful, prompt, and reasonable. We are always pleased with their professionalism, knowledge, and top-notch service.
We are especially thankful to Jaciel. He is wonderful, both kind and professional. He takes the time to explain everything to both my mother and myself. He even followed-up with my mom over text to be sure she understood everything and checked if she had any questions.
With our sewer lateral replacement they took care of everything for us, including the permits with the city and county. Endless thanks to them for their honesty and diligence and happy to call Bayshore our plumbers.
Needed to replace a pedestal sink (pedestal and stand) because of a broken basin. Jose was courteous and careful in giving me an estimate. After approval he worked diligently and removed the old sink and caulk. He replaced old angle stop valves that had started leaking. He completed the install and the area around the sink was left very clean.
Nina N.
01/12/2021 12:00:00 SA
Prompt, professional work, with thorough explanation of the issue and its solution. Once again, I'm very pleased with your excellent company! Thank you Sam the owner and the entire Bayshore team. You are my hero.
Excellent service, reasonable price and always able to fit appointments based on customer's needs.
Bayshore Plumbers has done work for me four times now, so I feel qualified to say that they are great. They are able to schedule quickly and they show up on time.
Most recently Alex came out to fix a toilet that was always running. Previously they came out to investigate a leak under my house, and finding that it was coming from the sprinkler and did not need repairs, they did not charge me anything - and it's not easy to investigate under my house. They also descaled my tankless water heater, and fixed an outside faucet. Very professional outfit.
Shengpu L.
08/02/2019 12:00:00 SA
Overall very good service. Professional licensed contractor and beautiful device.
Not 5 star because the contractor was late for 20m and I have to call the contractor to remind him the appointment. (the appointment is 7am though)
When one of the ancient drain pipes in our house bit the dust, I contacted several plumbers to get quotes on replacing all our drains. Jose from Bayshore not only gave us a very competitive quote, he also gave us a very thorough explanation of what our drain issues were (as well as other plumbing issues he noticed) and what their solution was. When they came to replace the drain, they finished within the time estimated and were very respectful of our property during repairs. The team always wore masks, and Jose was very easy to communicate with and updated me often on progress. I'm very happy with the service we received, and I will definitely be contacting them for any future plumbing projects we may have.
This is a well organized company that is responsive to individual concerns and needs They are responsible and follow through. The plumbers and technicians are polite and well trained.
I like supporting a veteran owned business!
Jack T.
02/04/2021 12:00:00 SA
They did a great job snaking the cleanout, getting rid of the standing water in the kitchen sink. They also reduced their estimated price. I highly recommend Bayshore Plumbers.
Randy H.
04/02/2019 12:00:00 SA
Installed a Rinnai tankless water heater 5 years ago and just noticed one of the copper pipes had dissolved and had been dripping onto floor for months. While doing a web search, I learned that not many plumbers in our area are experts in these, but Bayshore Plumbers are.
On time, Baldo and Brian showed up. They diagnosed the problem and stated that this was a poor design since the overflow pipe should never had been installed with copper to avoid dangerous chemical reactions. Yikes, I'm surprised the original plumbers that put this in didn't realize that, but Baldo says they get tons of calls from around the Bay Area to solve this.
They both were very good at explaining the issue and solution then gave me a quote up-front, which I agreed to. After fixing the first problem, they discovered another broken pipe and were able to fix that as well. Within 90 minutes, they had everything working again and cleaned up.
Note to the owners of Bayshore Plumbers: both these guys are really, really good. Very personable, earnest, and professional. I even shared my morning waffle with them, along with some very special maple syrup, and that's not something I usually would do, so yeah, I really liked these guys!
Bob F.
03/10/2017 12:00:00 SA
My water heater broke and I needed another one, little streams of water were going though my garage. I was able to get Baldo out the same day to provide me a quote for a tank and tankless version. Unfortunately the price for a tankless one was over 4x the cost of a tank because of gas, electrical, and venting issues--so I guess I stay with a tank. The price seemed competitive (a little under $1700 for a 48 gal Rheem, minus the $100 Yelp discount, thank you) and he was able to return two days later to install it. Because it was installed by a authorized Rheem tech the 6 year warranty is extended by two years.
He was helpful, respectful, and professional.
Nigel J.
03/09/2019 12:00:00 SA
I had back ups in two bathrooms and water coming out of my main line clean out. Andy and Jesus showed up 20 minutes early [how often does that happen?] figured it out and fixed it in less than 30 minutes. Great service, great guys, well explained and I know what to expect in the future.
My go to guys for any future problems!
Fantastic. Third time using them, but first time working with Alex Gonzalez. A small sewer job turned into a much larger job, but thanks to Alex and his crew for getting us through this multi-day mess. He was prompt, professional, and kept me in the loop. He negotiated the inspection and did all The Right Things (tm).
Times used: 3
I had a plumbing problem with my custom made spa equipment. The first plumber who came, Oscar, told me that we needed a new pump and motor. He took my phone number and left. I expected a quote for the job but have never heard back from him. Previous experience and on line investigations convinced me that Oscar was wrong and that the pump and motor were OK and that it was just a plumbing problem. I requested a second opinion. Alex came and quickly agreed with me. He did an excellent job I I would give a five star review if he had come in the first place.
Jim C.
01/02/2021 12:00:00 SA
Over the past several years I have repeatedly counted on the expertise of Bayshore Plumbers. They have done excellent work from routine repairs on bathroom fixtures to more extensive jobs such as replacing all the old cast iron drain and sewer pipes in our home. In every case, the quality of the work has been first rate and always carried out efficiently and coureously. I can recommend Bayshore Plumbers without reservation.
Jim C
Palo Alto
Angus L.
01/01/2021 12:00:00 SA
I love Bayshore Plumbers, they are very efficiency and responsible. I called they for checking my sewer, they reported me what time they will arrive my site and they were on time. After checking, they gave me the suggestion and how much cost to fix the problem and what will they do step by step. I really recommend Bayshore Plumbers.
Angus
Caner G.
07/09/2020 12:00:00 SA
We hired Bayshore Plumbers to add an automatic seismic shutoff valve to our gas line. They were on time, did the job quickly and offered the best quote amongst the plumbers we reached out to.
I couldn't be more pleased with the work that Bayshore did for us. We had a gas leak and PGE shut off our gas late on Sunday night. Bayshore came out early Monday morning, did a thorough inspection and gave us a quote about an hour later. After waiting for other quotes, we selected Bayshore at the end of the day Wednesday. Frank and his team arrived at 8am Thursday morning and went straight to work re-trenching a new gas line. They worked all day and we had our gas turned back on that night. I was so impressed with their work and the PGE technician who restored our gas service confirmed the great job they did as he kept commenting on the thorough and very clean work done by Bayshore!
Guray A.
08/12/2021 12:00:00 SA
We were very pleased with the service and would gladly use again. They were punctual, quick, professional and got the job done right!
Bayshore plumbing has come to the rescue many a time for us. All with good results. It's nice to have a company you can rely on!
Fantastic in every respect. Eddie Maigua and his team did outstanding work and I would use them again in a heartbeat. Eddie did the best diagnosis of the original problem, a collapsed sewer lateral pipe, where other plumbers couldn't get their cameras all the way down, and with quality equipment. His quote was very competitive and thorough in terms of work to be done. He knew the requirements for Menlo Park very well, and got the permits from West Bay Sanitation and the city in a timely fashion. He and his team arrived on time every time, and did exactly what they said they would do. It was a very complicated job as it was open trench for a pipe buried deep (going out into the middle of the street) and covered in tree roots - but they were always very friendly to us and the neighbors, and communicated well. They never rushed the job, including clean up, but at the same time they were efficient. My wife and I felt as though we were treated as if we were friends - no corners were cut, there were no games, and the quality of the work was high. Eddie even took the time to airdrop a lot of photos/videos of the work while it was in progress. Very happy with this experience, the best of many different plumbers we've used over the years.
Great communication with Jaciel and fast response in asking for a quote.
This was a plumbing job to replace my old water heater. I was very happy with the workmanship and the result. Jaciel was attentive and informative to replacing water heater. He not only did the job but educated me on the proper care of my new water heater.
Highly recommended!!!!!
Thanks to Andy and his team at Bayshore Plumbers. They replaced the sewer line at my house, it required to coordinate with the county, things went flawlessly. They are quick and reliable, I highly recommend them.
Jan T.
05/02/2020 12:00:00 SA
Alex Gonzalez did a job above and beyond for me. He arrived on time to install a dishwasher that was overdue, agreed to come back the next day. Again, he was on time, installed the dishwasher (2 days late on delivery) and diagnosed some potential future problems under the kitchen sink. He was able to address those in the same visit. He was pleasant and courteous and handled his business with skill. He took away the old machine and all the trappings for the new equipment.
I'll call Alex for my next plumbing need!
Samia C.
12/09/2019 12:00:00 SA
Frank did an excellent job on diagnosing our plumbing issues and resolving them.
He is knowledgeable and professional. Thanks for a job well done
Eddie came promptly as scheduled, was warm and friendly and confirmed what he needed to do . His efficiency accomplished in 20 minutes what I had been working to correct for hours. After he completed the job; he explained what he had done. He asked if I wanted any left over parts ( example of the attention to detail he had). He wore a face mask as well as shoe covers.He was the very first person inside our home since the pandemic began and it was refreshing to know there are workers such as he is.
We were deciding on a tankless or just the conventional water heater. Eddie explained both to us including showing us pictures of what a tankless setup would look like. Eddie provided different options. We decided on a conventional water heater. Eddie came back and i stalled everything without a hitch. He's very nice and professional and listened to our concerns. We are very happy with the outcome. Highly recommend!
I needed a bathroom sink fix fast and these guys responded expertly and professionally. Their schedule team is excellent and the technician was a pro. Highly recommend.
Ron S.
03/05/2020 12:00:00 SA
We had just put our home on the market, and the next day the Takagi natural gas tankless water heater we've had since 2002 stopped working. We have the wired remote that normally gives diagnostic info, but it suddenly wasn't powered any longer and the display was blank.
I tried several things after opening up the heater's case, but only one time did I get everything powered up and then everything shot down within 5 seconds, so I was afraid it was a problem with the computer board, or a sensor or the power controller inside the TK2.
I called Bayshore Plumbers on Tue afternoon and they said they'd have someone come out between 9:30 and 11:30 on Thu. At 11:30 on Thu, I called and asked if they had a new ETA for my appointment, and they told me that for some reason, I didn't show up in their system.
Obviously that's a problem, but the good news was that they told me they were going to send their tech, Alex Gonzalez, out within the next two hours. The better news was that I got texts from that point on alerting me of the appointment and when he was en route to my house. In the future, I'll know to expect these texts as soon as I make an appointment!
Alex arrived as scheduled and quickly went through a series of checks. Within a couple minutes he determined that the system was actually fine but that there might be an issue with the outdoor GFCI outlet the system was plugged into.
When he left, everything was working perfectly with it plugged into the other outlet. He also determined that the TK2 didn't need any additional work or testing so this whole situation is behind me now.
While my overall first experience with Bayshore Plumbers might have been 2 or 3 stars due to the scheduling snafu, I will give them 5 stars for handling the situation quickly and for sending out such a competent and experienced tech. Alex definitely earned this 5 star rating!
Anthony R.
07/09/2020 12:00:00 SA
Bayshore Plumbers hands-down the best plumbing service you can call. Great customer service and the prices are fair, call them you will not be disappointed.
Kinson S.
07/07/2020 12:00:00 SA
One of the most responsive plumbers I've encountered in years. I own several laundromats in the Bay Area, so I'm no stranger to plumbing problems. Over the years I've worked with over 45 different plumbing firms and by far, Bayshore Plumbers is the best I've worked with.
It was almost 5 pm one recent afternoon, and I had to shut off the water supply to my laundromat because a broken valve was flooding the store. Without any water to wash their clothes, I was forced to turn away quite a few unhappy customers. My usual go-to plumber wasn't available and I was growing desperate.
A friend suggested I call Bayshore Plumbing and I am thrilled that I did. When I called their number, it was only a minute or two before closing and I expected I would reach the answering service. Since I wasn't an existing account I was certain my call wouldn't be returned until the next day. I was completely wrong -- the call was answered by one the owners / managers after just a few rings and he seem interested in hearing about my problem.
He patiently listened as I explained my situation and how much I needed help that night. Even though I was just a random stranger on the phone calling after hours and he didn't owe me any favors, he agreed to send someone out. I told him that all of the parts and materials needed for the repair on hand, so the plumber could save time and come directly to my location instead of going to their office for supplies first. Within 15 minutes, Alex, one of his senior plumbers, arrived at my location ready to work.
Within minutes Alex assessed the situation and started the repairs. Even though my aging pipes kept throwing up road blocks and challenges, Alex wasn't deterred and solved each one quickly. It wasn't until the very end when it became apparent that I did not, in fact, have all or the material needed for the repair. Alex rushed out and returned with the extra pipe and couplings required within 20 minutes and had the repairs completed shortly afterwards. In total it was only 2 hours from the time I called until I was back in business -- that is amazing service.
Even after the job was finished he stayed behind an extra half hour to check the rest of my plumbing and point out items that i could fix my self that would prevent future failures. As he left, he gave me his number to call in case I a problem appeared overnight. What kind of plumber does that any more?
The kind of service, customer focus and attention to detail is rarely found these days. If you are a business owner and in need of a plumber that understands your needs and cares about their work, then look no further than Bayshore Plumbers. They are now my new go-to plumber.
Ananth R.
08/10/2021 12:00:00 SA
Our bathroom tub was clogged. Using any faucet or toilet in the house caused water to rise in the tub. A couple of sewage outlets outside our house were also leaking and overflowing. We live in a townhome building of 2 units. The unit next to us also faced the same issue. I called Bayshore plumbing on a Saturday. The staff said they can come in on Monday for free without a consult fee if it is not an emergency, otherwise they charge an extra fee as weekend consult. The staff was honest. We managed to use water minimally and wait till Monday, as we weren't sure how expensive the job may be since it wasn't a simple clog issue. Oscar & Celso were right on time, Monday morning. Their demeanor was professional & courteous. I explained the situation to them. They immediately got to work in front of the building. The clog was from the main sewer line laid by the city, and it was around an area where an old tree on the pavement had caused the issue from overextended roots around the pipes underground. They removed the excess sewage, cleaned it up, worked the clog with the snake and fixed it up, all in two hours. They were also patient in explaining the issue and the fact that it may regress because of the layout of old pipes by the city of San Jose. At the end, when they charged me, it was reasonable considering the job they did.
This is a disabled veteran owned business. First of all, regardless of the rating, we must support businesses like these. Secondly, these guys are really good in what they do. Professional, punctual, courteous & reasonably priced. I have not compared pricing of a lot of plumbers in the area, but I would hire them again without any doubt as they are solid professionals and get the job done.
Sam and his crew in relation to Marco from Handy Plumbing Man have been upmost professional with their service. My sewage pipe was in major need of replacement and they took care of everything smoothly. They took care of all of the labor, parts, and permits (which can be bit of a hassle when working with the city and county).
I would recommend this company for any plumbing needs.
These guys are a class act. They have done a simple & a complicated rooter service for the unit I rent in Menlo Park twice. They arrive on time, they are thorough, courteous, and they follow-up. They give you a report of what they've found and are professional. Some of them are second language English speakers, but you can understand them by the effort to communicate earnestly and sincerely they make and finding creative ways to communicate their message to you during and after the service. If you need further clarification, their manager is available to follow up and explain and I have had good experiences with them knowing their stuff and solving the problem. Their response time is amazing, which has been key in certain sewage flooding bathroom emergencies I have had!
In addition to this, however, which is why I am writing a review, is that they have gone above and beyond for me in a sticky situation with my landlord who did not want to deal with his plumbing problem. Despite the fact that the matter was closed for them, because I explained what value a report of the work performed would be to me, they pulled the report of the work performed for my records and sent it to me.
Their rates are fair given Bay Area rates, labor, their qualifications, tools, experience, and necessary licensing and insurance and I think you will be pleased you went with a reliable service whose opinion you can trust in an emergency.
A HUGE thank you to Eddy and Marvin who recently installed a new water heater for my dad! They overcame many obstacles including bad weather, water damage, confined spaces and limited access. Also, they're response was immediate. They exceeded our expectations hats off to you and your business.
Phu H.
02/04/2022 12:00:00 SA
I called Bayshore Plumber from a list provided by West Bay Sanitary to do cleaning of the lower lateral pipe that may be infested with tree roots. Bayshore had a huge number of reviews on Yelp and had great ratings. I still called 3-5 companies and got free descriptions of the work done and repair costs. Bayshore stood out for having a good understanding of the problem and a good price estimate. Jose from bayshore came on Wednesday and used a camera to look inside the pipe. He gave me the free estimate I wanted and scheduled to come black on Friday morning to do the work. Jose estimated the work to take two hours as there were so much roots. Jose ended up using both a snake and the hydrojet and got all the roots out. He only took 1.5 hours and Bayshore only charged me for that. jose and Chris were professional, meticulous and made sure the problem was fully solved. I am very impressed with Bayshore and recommend Jose highly.
I had a sewer ejector pump that was backing up my sink. Bayshore came out that day and replaced it. I really appreciate the responsiveness. Also they cleaned up the spill and left my place looking better than when they got there.
Bayshore plumbers have come out four times now to help me with my home plumbing. They've handled everything from broken pipes, to leaking toilets to garbage disposal replacement. I've never had to have them back for anything they worked on before! This last time I had a leaking toilet tank and Marvin came out and repaired it and made sure it was sound so I wouldn't have problems in the future. He also took the time to make sure other things in my house were sound, and he explained to me how to properly maintain my water heater and even looked at my fire sprinkler systems to make sure they were okay!
We've used Bayshore several times for multiple homes. They always show up on time. They are very friendly. Reasonable pricing.
Toon J.
07/04/2021 12:00:00 SA
Jose came over to reset our water heater pilot light, added a pressure regulator for us. Reasonable price and a great job! The other guy was trying to sell me a new and expensive water heater and told me the pressure regularly was too complicated and was going to cost us a lot.
I'd like to thank Bayshore Plumbers for their speedy and honest service.
When Jaciel, arrived and performed test, he found out my sink was no longer clogged. He could have fixed it and charged me for it but instead was honest and did not charge me for coming out. Thank you Jaciel and Bayshore Plumbers! You guys are cool in my book. :)
Chris W.
05/05/2021 12:00:00 SA
I had a leak behind the shower valve that was running down the inside of the wall, pooling near the floor, seeping through the grout between the tiles, and spreading throughout the bathroom. Bayshore Plumbers was able to get someone out that day and get the leak stopped. Jose then worked with me to secure a replacement part and arranged a time to come back and install it once delivered. Excellent service, and a very polite and extremely courteous team. Thank you Bayshore Plumbers!
Great customer service. Fast, high quality work. Really appreciate these guys!
Alex Gonzalez was great! Arrived in all his safety gear (mask, gloves, booties) and was super helpful. Will definitely use again in the future!
Limor W.
02/06/2020 12:00:00 SA
Excellent service from Alex Gozalez from Bayshore Plummers. Our tankless water heater stopped working after 10 years of service on the weekend. Alex came to see if they can service the unit. He is a professional and pleasure to work with. He followed up on each question we had and rushed a new unit to us. Installation was smooth. Getting such a good service is not something I take for granted.
Thierry D.
05/08/2020 12:00:00 SA
Bayshore plumbers just replaced our sewer pipe and fixed the connection to the mains, and they did an excellent job: great customer interaction, timely, fast and clean. Took care of everything very smoothly, and the driveway looks as good as it used to.
I am a returning customer of Bayshore Plumbers. Two years ago they did a lot of work for us and did a great job. This time we had a simple problem which was a toilet that had leak from its flush system and refilled itself every 10-15 minutes. Scheduling their visit was quick. Alex showed up on time and fixed the problem in 5 minutes with no charge. He gave me the options I had in case the problem doesn't get fixed or comes back again in the future. Friendly, professional and honest. I highly recommend them.
Andy was the person I worked with for an extensive job in replacing a sewer lateral from my home to the street. Prompt response time from the first call after receiving a reference from a neighbor. The company was responsive, obtained the permits even during slow response times with the county during the COVID pandemic, and began the work with a full crew. They were communicative, kept appointments, and did excellent work. When the job was completed, Andy also returned to the job site to enquire about my satisfaction (who does that anymore?) and has returned to make minor revisions to the work.
Great customer service, communication, and they stand by the work completed.
C R.
05/04/2021 12:00:00 SA
Nice receptionist. They texted me the plumber's full name when he was on the way. The plumber himself was a sweet guy and fixed a small thing for us on the spot even though he was only there to give a quote for a different job. I got opinions from a few plumbers for how to fix our issue and his solution was the same idea as theirs. He was considerate by putting booties on over his shoes when he came in the house, took them off to go in the garage, then put them back on when coming in again.
Replaced several broken underground pvc storm drain pipes in my yard. Did the job quickly and went out of their way to upgrade the drainage (i.e. added anti-root fabric and a couple clean-outs) . Will gladly use them again.
Bayshore Plumbers responded ASAP to my call, came out to the house promptly, fixed the issue in a jiffy! When the plumber did not have the right tool one of his co-workers dropped it off immediately. He was pleasant and a good communicator. Cost was reasonable. This was an A+ resolution!
Balaji S.
09/10/2020 12:00:00 SA
It's the second time that we used Bayshore plumbers for a plumbing issue . I found them to be punctual and very professional.
Bobby K.
07/09/2021 12:00:00 SA
Edison from Bayshore came to help us with a leaky sink. The culprit was a corroded connection to the disposal. This was a tough job that required some serious work with a power saw. Edison was very polite, competent and did a great job. I would call on Bayshore again when something else goes awry!
Janet P.
07/09/2021 12:00:00 SA
Called for an estimate. They advertise FREE ESTIMATES. I take all my time scheduling the appointment, stay home for the scheduled appointment, and then in the window they're supposed to come out, I get a call. So this is Bayshore Plumbers. Is this lateral sewer line replacement you want part of the San Mateo cost-sharing program? Yes, it is. Then it will cost $250.00 to come out to San Mateo and give you an estimate. I told them in ALL OUR COMMUNICATIONS that I was working with the cost-sharing program. I was upfront the whole time. They didn't once mention a charge for the estimate Not once. Look on their Yelp posting. FREE ESTIMATES. These guys just wasted my time. $250.00 isn't FREE.
- They called before arrival and arrived promptly on time.
- The fix was simpler and cheaper then the quote on the phone
- Left me a tool needed to do the fix in the future on my own if the same problem arrised.
They were in general super friendly and I was super happy.
Martha D.
07/07/2021 12:00:00 SA
I had one of those homeowner gulp moments when the downstairs toilet started acting like a fountain while my kid was showering upstairs. Mopped up several inches of water, nothing nasty but I knew it wasn't just a clogged toilet. I called Bayshore Plumbing at 3p, they said someone would be around between 4-6, Frankie showed up promptly at 4. I won't go into details but after he crawled under the house, said it's probably the worst news I could give you, a broken sewage pipe showed me the pictures, told me what needed to be done to remediate it, dialed The Water Damage Experts to help me schedule them and told me he would be back as soon as they were done. And that's how it all went down. Predictable, efficient, pleasant. I wasn't about to get a second estimate - but double checked with some contractor friends who confirmed that the charges were more than reasonable.
Bayshore plumbers are outstanding! I discovered a leak in the pipe between our water meter and back flow valves midday on the Wednesday before Thanksgiving. They had a man on site in just a few hours and had a temporary repair by 3:00 that afternoon! It is great to do business with good people who have great expertise; and I love supporting a small business owned by a US Vet!
Tanya J.
12/12/2019 12:00:00 SA
Alex Gonzalez at Bayshore Plumbers was great! I called them with a clogged toilet and they sent him out in just a few hours and he did a great job!
My house requires special needs due to the way I get water into it. This means I need more specialized care and since working with Bayshore they have been proactive in helping me maintain my water system but also a major player in how I go about improving and growing my water system. They all have been really nice to work with as well.
i had two water heaters that were having different problems that needed attention. I called Bayshore and they responded right away. They knew what to do and they finished the work in no time. Bayshore's customer service is second to none! They came when they said they would and they knew what they were doing. I have used them before to put in a new sewer line, but this was the first time I used them for a normal plumbing problem. In both instances, their work and customer service was superb. It's hard to beat a good business model with good people!
Rob H.
09/11/2017 12:00:00 SA
I really feel ripped off. I needed to snake a toilet line as quickly as possible since it was for a business. On the phone the person told me that there was a $300 minimum, so I assumed it would be somewhere around $300 since not much work was involved. When the plumber came out I was told that it would be $600 since they had to remove the toilet in order to snake the line. I'm not sure how that affected things since removing the toilet was just the time involved. Nonetheless, I needed it done as quickly as possible so that I could open and did not want to wait for someone else to come out, so I went ahead with the work.
Less than an hour later (about 45 minutes), the plumber was done. 45 minutes of work for $600 with basically no materials. I will not be calling them again since they took advantage of my situation.
Paul H.
06/11/2021 12:00:00 SA
On time fixed my problem quickly, helped with other potential problems. Will call them again.
Zahra A.
06/10/2021 12:00:00 SA
The BEST plumbing company! I have used them multiple times for big jobs such as water heater replacement and smaller jobs to fix the plumbing in the bathroom and each time they have done an excellent job. They are professional, dependable, and stand by their work. They have many great plumbers, and they quickly respond when you contact them. Most recently, Christian, one of their expert plumbers fixed my bathroom plumbing issues quickly and perfectly. A very well-managed company that takes care of its customers.
Thank you Bayshore Plumbers, specially to Jaciel, he was on time and very helpful with a great attitude!
I definitely recommend Bayshore Plumbers!
Jose went above and beyond to dig out and replace an old broken drain pipe that had roots in it, that was buried really deeply underground. He did his work with great care, making sure all the plants in the area were replanted nicely and cleaned up everything afterwards. And, he was very friendly and helpful throughout the entire project. Would definitely use their services again in future if needed.
Amazing service, if I could give more stars, I would. I have used Bayshore plumbing several times now for my water heater and plumbing issues. They have always been reliable and always keep in touch throughout the work process.
Being a realtor who strives for excellent service; I was so happy to find Bayshore Plumbing, they too strive for EXCELLENT customer care and top notched service. Sam and his team are v caring, courteous and take great pride in their work.
I will definitely recommend Bayshore to my clients and friends as I know they are in good hands with Sam and his team. Thank you Bayshore Plumbing!!!
First was told $99 for a visit, when I called to book, they said FREE. I took the day off ...and just a couple hours before the appointment, was told its $195. Seriously! I was fine paying $99 which I was initially told, but did not like that every single person you talk to has a different perspective of how much you have to charge a customer to just detect where the leak is. What a waste of my day and time.
PeninsulaAve V.
05/04/2021 12:00:00 SA
Excellent service, on time, friendly, job completed and cleaned up perfectly and stayed on estimate. Definitely recommend
Sierra Y.
08/05/2019 12:00:00 SA
Punctual, great job, competitive pricing and friendly and responsive. What else would i ask for?
They installed a new toilet in our bathroom .
We needed to replace the water heater tank. We got a quote over the phone and Jose and Manuel were in my house within 20 mins to replace the tank. They both were very professional and wore masks all the time.
D C.
08/10/2020 12:00:00 SA
Bayshore Plumbing service handled our sewer line issues. We had several back-up problems over the last 3 years. Our lateral pipe to the main line was over 60 years old. After the camera viewing, Andy determined what Bayshore Plumbing would do and gave us an estimate. He presented us with possible options and tried to keep the replacement/repair work at a fair price.
After receiving a second estimate from another company, we decided to go with Bayshore Plumbing. Andy's description of what his plumbing crew would do was the simplest possible solution and the least expensive. The office staff was able to get the required permits and made arrangements for inspections. The technician crew started the job within 3 weeks afterthe contract was signed. The crew completed the main work within a week. Andy and Bayshore Plumbers were able to handle the unforeseen issues that occurred during the repair work. Andy was still able to keep to the original estimate, not charging more for the extra work. He was available by cell 24/5, and definitely in charge. Also, Bayshore Plumbing office's daily e-mail provided the opportunity to rate the service of its plumbers, from one star to five stars. The job area was always safe, clean, and ready for work to continue each day.
Yes, we would recommend Bayshore Plumbing. From the beginning to the end of the plumbing project, its staff was professional and work was well done in a timely manner...super job!
Sincerely,
Contented Customers on Himmel Ave., Redwood City
~~~~~~~~~~~~~
I had these guys fix my shower drain. It was late on a Friday night and all I wanted to do was take a shower then go to bed. Unfortunately, there was hair plugging up the show drain!!! So I called these guys and within the hour they were here and fixed the problem in 15 minutes. They charged a reasonable rate and left my bathroom clean.
I recommend Bayshore, thanks!
They came early to fix an underground water leak that I discovered the night before. They arrived on time, were professional & once found the shut off valve, he made it possible for me to turn the water back on to the house. I am extremely grateful & look forward to future business with them.
Excellent service. Quick respond. Friendly staffs. Arrived on time. What else to say about these guys? Highly recommended.
Competent, prompt, organized, honest. Sam runs his plumbing business like a true professional. His office staff respond quickly and efficiently to our phone needs, and his plumbing technicians are able to explain the job clearly and with integrity.
Today was the third time I've used Bayshore Plumbers and I'm finally writing them a well deserved review. All three times they have been super responsive (came out within hour or later that day), and were extremely knowledgeable, professional, honest and polite.
Today's issue was with my outdoor BBQ gas line. Sam, the owner, arrived within the hour of my call, did some careful troubleshooting, addresses the problem and had me up in running in minutes. And, while other serves companies often seem to layer on charges, they are very reasonable and more concerned about building a good reputation with the community.
I really respect and appreciate small business owners who stand by their brands and aren't out to just make a profit. These guys are excellent and I would highly recommend them.
T S.
08/12/2020 12:00:00 SA
I really appreciate how Bayshore Plumbers wants to make sure that their work is of high quality. They had installed a new water heater some time ago. We had apparent seepage in our garage and Michael came out to take a look, and he worked hard to diagnose the problem, but determined that it was not the water heater. We also just discovered a discrepancy in the original installation, and Bayshore was really great - they sent out Andy who did a very nice and neat job spending several hours on our heater to correct the issue. Because of the way they stand behind their work, there was no charge. Thank you to the good folks at Bayshore - we really appreciate how you handled this, and we'll be asking you about future projects!
Laura Y.
03/09/2021 12:00:00 SA
Lalo did a great job and I appreciate Bayshore honoring their warranty (they installed a faucet a few months ago that went bad and they replaced it no charge)
Bryan B.
05/09/2019 12:00:00 SA
Sam and his team do fantastic work and are an absolute pleasure to deal with. They leverage technology platforms which makes their billing seamless and so user friendly. I would highly recommend Bayshore Plumbing, a great local, veteran-owned business. Keep up the great work, Sam!
Alex Gonzalez with Bayshore Plumbers saved the day after another plumbing company couldn't fix my broken water heater. The other company wanted to replace the entire thermostat system, which didn't sound right to me since it seemed like the problem was just a failed flammable vapor sensor. Alex correctly diagnosed the problem, ordered a vapor sensor, and got the water heater working again. This saved me at least $500 compared to what the other company was going to charge.
Akio O.
10/10/2019 12:00:00 SA
When I was looking around for the service to replace our very old and leaky garage sink faucet, Sam got back to me and tried to accommodate our needs in a very professional way without pushing their services at all but giving me the right advice and the reasonable price quote. And then today we had Mike to get our requested job done. He was really professional, not only in his performance to replace the faucet with a new one but also finishing up his job through careful checking and even cleaning up! The job was finished so quickly and accurately, so I will definitely get back to Bayshore Plumbers for future jobs! Thanks, Sam & Mike!
George T.
02/10/2021 12:00:00 SA
Response was quick and Lalo solved my immediate problem and gave advice on preventing more problems.
Carla W.
02/05/2021 12:00:00 SA
Eddie came out to fix my running toilet within 30 minutes of my call to Bayshore Plumbing. Unfortunately the problem was bigger than the original fix (which Eddie warner me it might be) and he credited my first payment towards the replacement of the toilet, which he was able to do within 24 hours of his initial visit. It is so hard to find good service in the area. I will call Bayshore for all of my future plumbing needs.
Enrique P.
06/07/2019 12:00:00 SA
Went great.
Leaky water heater, replaced efficiently and reasonably.
I've had their old pro, Baldo, over at my house 3 times for various other problems. Always good experience. I was apprehensive today that they sent Michael, because I don't know him already.
The job turned out great. He worked in our uncomfortable crawl space, about 24 hours after I phoned in, and the install looks great. Better yet, when there was something on the estimate that he couldn't get done, he pointed that out, talked me through the code, and gave me a discount for the labor he didn't do. I feel as though I can trust someone who hands me back some money he could've just kept. I like Michael now too, along with Baldo.
I will continue to use and recommend Bayshore Plumbers.
(nb: The lady next door is using a different plumber for a shower valve today. They've been there all day... for a shower valve... No, I prefer Bayshore)
Y M.
01/05/2021 12:00:00 SA
We had a water heater installed by Bayshore Plumbers several years ago. We started having problems and had them send someone out. The first time the technician came out, he turned the water heater off and on and said there was no problem. We called them back 30 minutes later and had to wait 24 hours for the technician to return. This time he said a part needs to be replaced that is under the manufacturer warranty. The technician wanted to charge us several hundred dollars to replace the part and he claimed that we would be better off replacing the water heater instead of having the warranty work done. That makes no sense and I have lost faith in the people they send out. Be aware before you call them.
We recently needed to have the faucets replaced in our spare and master bathrooms, a minor issue but one we just did not have time to accomplish. I spoke to a few other plumbing companies and they were either too busy or the job was too small for them.
However, when I called Bayshore Plumbers Marin and he was helpful and had the appointment scheduled quickly. Miguel completed the work in a timely manner and the work looks great.
Our experience for this type of work with Bayshore Plumbers was excellent and we will use them again.
Terrific customer service. Professional, punctual. Gave me a couple of options on how to get my job done. Really great work.
No. Just no. Stay away if only because you have other options. Rude owner. Immature technician with bad attitude. First off, I am a 10+ year veteran of yelp, and I have written only one other bad review. Also, I have used Bayshore Plumbers over the years, and have had NO issues with their service. I just found out from reading other reviews that the business was sold to a new owner. These guys are the worst. I called them to take a look at an under the sink leak. The guy (Jess aka Jesus) who came in was kinda off. Apparently his morning hadn't started off so good (some issue with his Prius). Anyway, he looked at our problem and said we needed a new kitchen faucet. He would come back to install ($300) once I bought one. I did. He came back the next day to install. He did his job(everything looked pretty good (that he muttered jesus and I need to focus every time I asked a question should have been a sign of things to come --no I am not a crazy, controlling person, I just asked very typical questions). Anyway, I paid him and I thought we were done. On Saturday morning we woke up to an overnight leak and water on the kitchen floor. They are open on the weekend per Yelp, so we called them and after some back and forth decided that it was OK for us to wait until Monday to see a technician because we had shut off the problem valve (they had swapped out that valve when they put in the new faucet), and Jess had the day off. We did want Jess to come back because we thought it will make things easier (dumb decision on our part?). We got a call from Jess within the hour. He said he was in the area and wanted to show up the same day. We said ok. He came in and gave us a long lecture about how it was his day off blah blah. The muttering under the breathe was back on. He looked at the leak and decided (after making a bunch of calls to his various uncles who are all in the local plumbing business-- he made it sound like a little mafia) that our RO system faucet needed to be changed (another 300$ odd). We decided against the service because we weren't convinced that that was the problem and needed some time to figure out what to do, which we thought was reasonable. He left the owner (Sammy?)'s number and asked us to give him a call so that we could together decide the next course of action. We called, and the owner turned out to be the rudest person ever. Customer service? He told my husband to appreciate the fact that he was calling him back on a Saturday (dude, your Yelp info says you are open on weekends! Change that if it is a problem for you, and tell your technicians to not give out your cell number if you don't want phone calls ). After hearing the complaints about it being a Saturday over and over, my husband finally asked him, are you telling me that your weekend is more important than mine, to which he answered yes it is. Whhhhhaaat? That's your Customer service? Why did you feel the need to be rude? Long story short, while we were asking for accountability and help figuring out what to do (even if it was at extra cost to us), he was saying bizarre things like it is not our responsibility if fixing one thing in your house breaks another and I am calling you back on a Saturday. My husband asked if he thought they could have warned us that the RO system right have issues when they swap out the faucet. Answer-- we cannot predict the future, after saying first that these RO systems are unpredictable.
Avoid these guys at all cost and because you can. Bad attitude and just plain rude. Ironically, all we were looking for, was good attitude and we would have paid extra to fix the problem because we know that stuff can happen and not everything is in their control. Sad to see an old local business take a downward turn.
Kelly G.
10/03/2019 12:00:00 SA
Ishmael and Marvin were great to work with. They came within hours of my call, were extremely polite and communicative. They took the time to re-snake/video the lines to show me where the issues were. They offered to do a thorough cleaning in lieu of replacement. This is my third time calling Bayshore Plumbers and all three times I have received great same-day service. Highly recommend.
We selected this company to installed the tankless gas water heater. The entire process is easy and Frank and his staff are the most professional , curtesy, friendly to work with. The work is professional and skillful. I highly recommend this company if you are looking to install a new tankless water heater. We chose the outdoor brand which make room for our new heating as well!!! Thank you!
John D.
05/10/2020 12:00:00 SA
Absolutely A+! Fast service - same day no problem. Key if you have a kitchen sink clog during a pandemic with two little ones in the house as well. Hydro jetted our line from the clean out valve - spent a good 1.5-2 h doing a thorough job, then went into the crawl space to make sure there was no leak that was caused by the clean out, etc. Super thorough, professional, patient when explaining the work. Without a doubt, go with them.
Jeff N.
07/03/2020 12:00:00 SA
I've worked with Bayshore Plumbers several times. What impresses me the most is their response; they answer immediately and somehow find a way to get someone to the house quickly. The work is always solid. Dependability and reliability is what most matters to me, and Bayshore delivers. Also i recently learned this is a disabled veteran owned business, which is all the more reason to support Sam & his team.
This was my first experience with Bayshore Plumbing and it was positive from beginning to end. I had two project for them: installation of a water filtration system and reseating a toilet that was leaking into our crawlspace. Several unexpected complications arose as the work progressed and their young technician, Lalo Gomez, managed each one with a maturity and professionalism beyond his years. He went the extra mile to resolve the issues in hours rather than days. I spoke with a neighbor about Bayshore and learned that he had had a good experience with them, too. Five stars.
Alex Gonzales and his team saved me again! My shower got clogged and in this busy holiday season they came and fixed it in no time. Roto rooter wanted twice the amount and didn't have anything available till three days away! Thank you, Bayshore Plumbers, sticking with you from now on!;)
We are giving today and yesterday's service a five star review. Everything was very well explained. Alex and crew went about their work very efficiently and they were very polite. Our emergency work was expedited and now plumbing is working. What a relief!!
Thank you for a great job.
Evelyn L.
08/07/2019 12:00:00 SA
Frank is fabulous. We've had several problems, and he has been responsive and knowledgeable.
Sandi R.
12/06/2020 12:00:00 SA
I highly recommend Bayshore Plumbing. I originally called to have my sewer line camera inspected. They scheduled me immediately, were promt, professional, courteous, neat, friendly and masked for covid. They gave me good news that my pipes were fine. They had to remove the toilet to run the camera, so a week later when I noticed a small leak behind the toilet I called to ask them about it . They were wonderful, they sent the guys (Jose and Manuel) back out the next day. They inspected, replaced all the seals and screws, tested everything, and left the area spotless, all with a smile. I am grateful for their services and will always call them first for my plumbing needs.
Jose Z.
12/03/2020 12:00:00 SA
I highly recommend Bayshore. Alex was great. Very knowledgeable and knew exactly what the issue was and how to solve it. Sam J was also great in terms of following up with me on pricing. They booked me for the job 24 hrs in advance, showed up on time and were diligent to finish the job with quality. 5 stars.
Bob W.
12/01/2020 12:00:00 SA
Bayshore Plumbers are the best! I have used them for many years and have never been disappointed. Yesterday we had a toilet valve that needed replacing. I called Bayshore and one of their people (Lalo) was at our door in about an hour. This was WAY above expectations after a holiday. He had the part and the install was done in about 30 minutes. As always, a pleasant person doing the work who was efficient and meticulous an cleaned up afterwards. I cannot imagine a better plumbing service provider!
I used this company twice for plumbing incidents that needed prompt attention. Both times, Bayshore plumbers sent a skilled and courteous professional to take care of the issue. I will definitely reply on them for future plumbing issues around my house.
Ellen L.
01/06/2019 12:00:00 SA
We called Bayshore Plumbers after discovering (via our water bill, and then a leak detection service) that we had a huge water leak somewhere off the house's main line. Problem was, we couldn't find the leak.
While we had no less than a half dozen vendors involved over the course of a month, the one that stood out from the rest and really saved the day was Bayshore Plumbing, and more specifically Alex Gonzalez. Not only did he stick with it, determined to solve the problem (not just run up our bill), he was incredibly accommodating, thoughtful and demonstrated much-needed expertise that the others sorely lacked.
There's no question Alex and Bayshore Plumbing will be our go-to plumbers, and we can't recommend them highly enough!
Angela O.
11/11/2020 12:00:00 SA
I have used Bayshore Plumbers at least 3 or 4 times over the past few years and they are always fantastic. Their staff are all friendly, professional, and efficient. The people doing the work always explain the job to me before doing the work, then show me what they did after. They are prompt and communicative about the appointment times. I cannot recommend them enough! I am definitely calling them for all my future plumbing jobs!
Alex Gonzalez helped me with my bath drain was fast and very efficient highly recommended the good thing is that you do not have to wait too long to have an appointment they arrived in less than an hour after my call. I will definitely use bayshore plumbers for my future plumbing problems in my house
Andy and his team at Bayshore Plumbers did a fantastic job of installing a new water pipe line for us. They worked quickly, kept me in the loop & finished on time and on budget. I had a great experience with them and look forward to working with them in the future!
Barb S.
11/01/2019 12:00:00 SA
Frank from Bayshore Plumbers is an ABSOLUTE ROCK STAR!!! He's always honest, on point, on time, courteous, fastidious, conscientious and does whatever it takes to get the job done right the 1st time. Frank's supported multiple projects for my family and each time we've been delighted with the results. There's no question who we'll call when we have a plumbing problem-Frank to the rescue!
And, I love that I'm supporting a family business owned and operated by a veteran-what better way to give back to someone who has put his life on the line for my freedom! God Bless America!
Tom T.
11/01/2019 12:00:00 SA
Bayshore Plumbers has been an incredible partner with Brilliant Corners. Our organization has many residential care homes for developmentally disabled adults throughout the peninsula that depend on us. We depend on Sam and everyone at Bayshore Plumbers as they never fail to be there when called, always remaining true to their word of delivering incredible workmanship, service, advice and trusted evaluations.
If we could give six stars I would!
Jaciel is a great plumber, fixed our problem fast with no mess behind! Thanks Jaciel, if we are ever plugged up again, we definitely know who to call!
Michael from Bayshore and his team did a great job replacing my water main in Redwood City March 15/16, 2020. In midst of Coronavirus, Michael and team did a great job completing the work while understanding my concerns to maintain our quarantine. Sam, the President of the business also got involved to address my concerns and both Michael and Sam were excellent. Would highly recommend.
After Bayshores was sold to a new owner I found the quality of service has plummeted. The workmanship is ok, but the price they charged, I found out later, is much higher than all others on the peninsula. Furthermore, I emailed and called them for a new bid on a small project last week, they have not returned my call nor my emails.
They have made it easy for me to move on. How sad. Juan was a great guy. But this new mgmt culture has made thing very difficult to stay.
Adam B.
10/12/2020 12:00:00 SA
A real find. I had a difficult plumbing problem. A leak in the main line from meter to house that took a lengthy path through trees to my house. Jose Manuel from Bayshore Plumbers came on Friday evening for an initial look to diagnose the problem, and then returned with more equipment on Monday morning to locate and fix the leak. It took some doing and considerable digging since the fix required re-routing the line around some tree roots. I was impressed with Bayshore Plumbers responsiveness, and with the quality, timeliness and cost of the job. Highly recommended!
J S.
10/02/2020 12:00:00 SA
Recently, Bayshore Plumbers came to do the maintenance on my tankless water heater. Getting the appointment was simple. Technician arrived right on time and set to work. excellent communication. Left everything clean. and provided some useful information as well. I appreciate the brightly colored sticker they left on the unit with a reminder date for the next time.
Dan L.
07/08/2020 12:00:00 SA
They replaced my shower head and controls and did a great job. Very professional and on time.
Kate L.
10/02/2019 12:00:00 SA
Taking care of a 60+ year old building comes with many plumbing challenges, and we are glad that Bayshore Plumbers are our go-to team. They are very responsive, and always take care of us. Some might be wary of a bigger company like Bayshore, but we've found that they do a good job tracking who worked on which issue and are able to keep the thread of what happened the last time, etc. I would definitely recommend them.
Stacy G.
06/12/2019 12:00:00 SA
Called Bayshore Plumbers re: a leaking toilet just after 9am, they had an opening and came right away and had the issue repaired by 10:15! Super nice tech, vey professional and capable! My second experience with Bayshore and both great....will definitely call them again if needed.
Susan S.
06/07/2019 12:00:00 SA
My mom's house is 70 years old. So it was no surprise that she ended up with a major issue. The job entailed removing 60 feet of old sewage and water pipe under underneath her house and replacing everything. It was a job that was supposed to take 4 days. They did it in 1 and a half days. I can't recommend Baldomero at Bayshore Pluming enough. He and is crew are fantastic and hard working. I will absolutely call them again if I need any plumbing work done!
I highly recommend to work with Bayshore Plumbers on various projects:
After providing an estimate for a new gas line Jaciel and crew came out to do the work, everything was done perfectly, from beginning to end, including getting the permit from the city and walking the inspector through to sign off. Once they were done, it was impossible to tell that there was an open trench along the house, every little plant and rock is back in its place! In addition to this Jaciel installed an emergency gas shut-off (we were told by another plumber that this would not be possible due to the lack of space), detected a leak in one of the water pipes under the kitchen and fixed that. Overall we received great customer service and every little question along the way was answered.
Part II....
After what we thought was a failing water heater, Frank came out on a Sunday, right at the beginning of the time slot assigned, checked the water heater (didn't really have an issue....) and also took care of broken mixer tab in the bathroom for which he headed to the hardware store to get the parts instead of just ordering them and having to come back to finish the work. Again, super friendly, great customer service and everything explained and taken care of right then and there! On a Sunday :-)
Had some issues with a sink and toilet in the past few days and called for a quick fix and to check under the house to just double check our setup. The guys were great, they kept me up to date on everything and after checking our pipes took a bunch of picks to show what all needs to be done. I felt they wanted to make sure that my problem would be solved for the long term not just patched only to be called back in a month or two. Highly recommend Bayshore Plumbers and the three fellows who came by Bo, Carlos and Marvin. They did fantastic, thanks guys!
Long story short. Today is V-day and raining. Unlucky my car has broken the pipe near the garage. Most plumbing companies do not serve San Mateo area. I was called Michael around 11am and send the message for him to show how damage looks. He arranges plumber Andy Tellez to repair it immediately. Andy done all the work at 1:30pm and cost $290. Super effective and friendly. Great job! Thanks for all your help!
Varun V.
10/06/2018 12:00:00 SA
Alex was great and really helpful. Got the job done in a jiffy, where the other plumber gave up on us. He u clogged our kitchen sink.
Dan P.
11/02/2016 12:00:00 SA
Once again Bayshore Plumbers resolved a crisis. They came earlier than scheduled (after calling first) to diagnose a failed sump pump that had partially flooded a basement. They promptly removed the standing water in the sump, figured out the problem, corrected it so it will not occur again, cleaned up, and charged me only for the base diagnostic service.
I have used Bayshore Plumbers for quite a few years now, for major jobs (like completely re-doing our sewer line to the street with three new cutouts and cleaning up a biohazard mess in the crawl space) and minor ones (like unplugging a toilet) alike. Their crew are expert and friendly, and they do quality work at an extremely fair price.
I would use Bayshore Plumbers again when having plumbing issues. Best plumbing outfit around.
G S.
02/11/2020 12:00:00 SA
We used Bayshore for our remodel and they did a fantastic job. I then called them to see if they could help when I dropped my earring down our sink and Alex Gonzales of Bayshore Plumbers came to the rescue, on the same day I called! He was polite and efficient. His attention to detail- keeping everything dry and tidy in the small space he had to work was great and much appreciated. Thanks so much, Bayshore- you guys are great!
I wish I could give more than 5 stars! We had a plumbing emergency on a Saturday and I called and had a technician at my house working 2 hours. ( I called 2 other plumbing companies and left messages and they still have not returned my emergency call 5 days later...) The guys diagnosed the problem and spent 2 days at my house and fixed everything at a very reasonable price! They have my business for life!
Jaciel is absolutely awesome. He did such a great job for us and we really appreciate his work. Thanks again Jaciel.
Absolutely thrilled with Bayshore Plumbers. They replaced the main line under my house and through the front yard to the sidewalk - a big job indeed. They even finished a day early with great results! They arrived on time each day and were in constant communications with me with regards to specific work they were doing each day. I'm fortunate to have found them. I will not use another plumber again! Marvin was an excellent communicator and quite respectful. Jesus is a good team leader. Francisco went above and beyond explaining a potential future gas line replacement. Bo kept me posted on work to be done and when it would be completed - excellent customer service from everyone. Special shout out to Sam - thank you for your service to our country as well as providing an excellent team and plumbing services to our communities.
Joakim A.
07/09/2019 12:00:00 SA
I engaged Bayshore Plumbers for a big residential project. For my home in Los Altos, I had a custom-designed system with stages of cartridge filters, and a water softener. Also various pieces like smart water meter (Phyn), pressure meters, hose bibs for flushing, pressure regulators. Included significant work under the house, and a big wall mounted installation.
Andy quickly came out and gave a quote for the work. He fully understood my intentions, and gave helpful suggestions. The quote was good and I had them start work within days.
The only thing wrong in their quote was the time estimate - if they had fully realized how much work it was going to be they would have charged more. They did however show up every day until it was done to my satisfaction, and during the process kept me in the loop as I wanted. There were many small decisions, like how to fit 9 cartridge filters on the piece of wall I had in mind.
I was very satisfied with the quality of the work. They took it upon themselves to make sure it was robust and nice. For instance, they installed extra bracing when one piece of the system moved a little too much.
They were very accommodating for any small changes I had. At the very end I was I changed my mind, could you remove this pressure regulator? and they just whipped out the tools and had it done in 10 minutes.
Scheduling wise, their front desk seems to work great. I was able to call and ask about schedules, and I got notifications about visits too.
Overall I am really happy to have found such a good team, and I will definitely use them again.
Hired Bayshore Plumbers to replace a sewer line. Sam and Bo were great. They were prompt, did a thorough inspection, and gave a comprehensive, competitive bid. The workmen came, took about a day and a half, hardly knew they were there. Bo called a month later to make sure everything was fine. Definitely will call them back if I have any future plumbing issues.
Tyler N.
02/06/2020 12:00:00 SA
Had a sewer leak out in front of my house. Jose, from Bayshore, came and spent time with me to describe what was wrong and he was super professional... and fixed the issue very quickly. Highly recommend Jose from Bayshore.
On Friday morning our toilet stopped working and Selso from Bayshore arrived earlier than scheduled to install it quickly and neatly. Thank you Selso for another great Bayshore experience.
I needed a fast plumbing repair to fix what another company did wrong
Bayshore slotted me in before my estimated visit and Jaciel of Bayshore came in to chip concrete and repair.
He ran into wrinkle straightened it out (no complaints) and did a very professional job
Thanks Bayshore
They came out to our school the same day to fix a leak in our sink and fixing toilet that won't stop flushing. We appreciated their promptness.
I did a kitchen remodel. I needed a new faucet, disposal, trap, and dishwasher installed. Michael came out and did a great job. He was fast, thorough and explained everything well. Well done and would recommend/use them again!
Louise N.
12/05/2019 12:00:00 SA
Andy was prompt and very professional. He gave us good advice and we would recommend him
This company is amazing. Sam and his employees are extremely hardworking, honest and professional. Today, Mo helped identify and replace a leaking pipe that I wasn't even aware of. If he hadn't found it, it could have seriously damaged my foundation. Mo was professional and quick, and was able to do the job even though it was much longer than what I had scheduled for. They are always on time and will send you text messages when they are on their way. I highly recommend Bayshore Plumbers. Also, I am sending a big thank you to Sam and Mo for their help today!
Teena S.
10/12/2011 12:00:00 SA
Rating 3.25 stars
Overall no bad and I'd probably use them again.
Pros
- Open on weekends
- Owner was very nice and responsive (professional and nicer than other places I called)
- Quick and easy to schedule appt
- 30 day warranty
Cons
- Price increases if jobs conducted on weekends (understandable..but why send 2 guys for a 1 man job? Job: Unclog 2 bathroom sinks)
- Machine used made lots of noise (not sure if it was really that necessary to do, but hey, it did the job)
All in all, work was above $200. (Bottle of Drano = $5, which didn't work) Although credit card is acceptable... the guys preferred check since they get charged a fee. I'd probably use them again if Drano doesn't work, but on the weekdays.
Yanhua J.
02/11/2019 12:00:00 SA
5 stars!
I was referred by one of my friend.
Our pipe was blocked three times in a month and need to replace the entire system. Sam and his team are knowledgeable, reliable, and kind. Always discuss the process with you so you have an idea what they are doing. Done job fast and charge reasonable price. Definitely recommend them.
One of our toilets overflowed and we called this company. They were great however we had another overflow within a week. Of course not knowing anything about plumbing we were very upset at the recurrence of the problem. Sam reached out to us and was absolutely amazing. He came over himself and explained everything in detail. He has gone above and beyond and his efforts are greatly appreciated. We will be definitely using this company for all of our future plumbing needs. I am absolutely impressed beyond words.
Art S.
07/01/2020 12:00:00 SA
They fixed my problem quickly, and even after fixed they reviewed the materials and sent the guy back to upgrade the materials. I would never had known - they did it at their own expense. Really comforting to find a place that does it right.
We've used Bayshore for several projects both large (new sewer line) and smaller - always good service and they work to resolve any issues.
They did an awesome job. Changed the toilet, sewer worked well, they fixed everything. Definitely 5 stars!
We have suffered for years with poor water pressure due to a corroded feed pipe from the street. Andy, at Bayshore Plumbers, diagnosed the problem, worked with the insurance company, and replaced the pipe. Took only 3 days. They cleaned up and restored the original ground look. Our water pressure is now great. Was a real pleasure to work with them.
Bayshore replaced our old demand water heater and plumbed the access to the device correctly as the original job was incorrect. Baldomero the craftsman was terrific. He was accurate and fast. The heater works better then the original and cost less.
R B.
11/07/2019 12:00:00 SA
Very responsive and helpful and most importantly very honest and truthful. Will definitely be my go to plumber moving forward based on my experience today!
Nanci C.
07/04/2017 12:00:00 SA
They were great. Great communication, great service, great price. Didn't mind my changing the appointment time. Called to say they could come out early, which was great. Plumbing problems are always unwanted but it's all fixed now thanks to Bayshore Pluming.
Nicholas S.
12/04/2018 12:00:00 SA
Baldomero came over to flush and descale my tankless water heaters.
Both were done in about 90 minutes and noticed that my tankless water heater circulation pump was not working. They called in support and got it working.
Thank you!
Lou S.
11/10/2016 12:00:00 SA
I would give TEN stars if I could !!!
I had a sudden torrential water leak last night requiring me to shut off the water to the entire house.
I phoned Bayshore Plumbers at 6:00 am this morning and explained the problem. They asked if I needed emergency service or if I could wait until 8 am for the office to open. I said 8 am was fine.
At about 6:45 am Juan called and said he would be here between noon and 2pm.
He showed up about 12:30 and quickly diagnosed the problem (a broken scale Filter on my tankless WH) gave me an estimate, fixed it, and was gone by 2pm. The job was completed professionally, the site was cleaned up, and he HELD TO THE QUOTE, even installed a ball valve to prevent my having to turn off the entire house water should this happen sometime in the future.
I don't understand the negative reviews - quality work is not cheap.
Thanks, Juan !!!
Had another opportunity to use the services of this fine firm once again when we had a problem with a sink faucet identified on a Sunday morning. Called them about 9 am that Sunday and surprisingly a nice lady answered the phone to learn about my problem and set up an appointment two days hence. Their employee, Jaciel Flores, arrived on time as scheduled and was able to quickly fix the problem. We really appreciated his professional demeanor and expeditious handling of the issue. Previously Bayshore (who had actually been recommended to us by another plumbing firm) had replaced an out-of-date sewer connection for us and and on another occasion solved a rat-in-the-toilet problem with a special flap fixture specifically designed fix that.
Katrina B.
04/01/2019 12:00:00 SA
Sam, Juan and Michael are all the best.
I've called them for things in the past but this last week they showed extra class.
I was sick and everyone was gone - water heater goes out finally, after 20 years and Michael came out right away to take a look.
He is very knowledgeable, nice and professional. He told me he learned everything from his dad, who he works with still, and how great is that?
He gave me the options very clearly and i felt totally comfortable with his recommendations. He said he would send an estimate and could replace the heater in just a few days, which was a relief.
In the meantime he was actually able to patch my old heater together enough so I could have hot water temporarily - which was huge as I was not well.
I received the email estimate later the same day with a phone call follow up (no pressure - just good communication).
I was surprised by the price, having misunderstood the ball-park, earlier.
I received a very nice email from the owner (Michael's Uncle Sam) who very politely explained all of the estimate and how it works, etc.
I appreciated the information and his manner and attitude, so much.
Unfortunately we decided to have the work done in a different way.
I received a follow up email from Sam and a call from Michael - not to change my mind or pressure us to pay for a service - but to make sure everything was OK.
They told me no when I offered to pay for the service call and short-term fix which was appreciated as well.
Because they handled every step of this so nicely, I will use them again for all of our plumbing needs and recommend you do too!
Tara M.
10/10/2018 12:00:00 SA
We had a clogged kitchen sink and Jaciel Flores came and was so nice and helpful! He fixed all the leaky gaskets and cleaned the mess right up! He was fast and on time! Thank you Jaciel!
Service was excellent. Our toilets wouldn't drain, so we called Bayshore on a weekend and they promptly sent out Jaciel who quickly unblocked the main sewer drain and then did some diagnostics about what might be causing problems. Was very neat and tidy. The weekend rate was also lower than another highly rated service.
The Bayshore Plumbers were prompt in answering our call and coming over in decent time when we had a bathroom and shower drainage issues. They solved the urgent problem for us. However,the issue we had was that the cost of doing the job was quite high in our opinion. They removed the toilet, used the snake to unplug the pipes and took some pictures which took 75 minutes in total but they charged $700 for that job which feel is unreasonably high.
These guys are awesome!
I had a leak underground in my water supply line so I decided to do some excavating. When I saw the tree root infestation that caused my leak, I decided to get a pros opinion. Bayshore arrived at my home within an hour of my call and repaired the leak for an unbelievably great price. I highly recommend Bayshore Plumbing
Neil S.
02/08/2020 12:00:00 SA
We needed repairs to be made to our main sewer line. Sam and Bo were quick to respond to my call and came to my property to diagnose the problem. Their quote was fair and they carried out the repair on the designated day. The team is very professional, punctual and courteous. Based on my experience with a number of competing plumbers, Bayshore are honest, trustworthy and heads above their competition.
Ruth F.
10/01/2019 12:00:00 SA
We are very satisfy with Marvin and Ismael work. They were on time and they replaced the garbage disposal and suggested things that need to replace now to prevent other future problem. We highly recommend then .
S T.
11/05/2019 12:00:00 SA
Michael helped me do the routine maintenance of my water heater. He was punctual, courteous and did the job well!
Rachel W.
01/01/2017 12:00:00 SA
WARNING: I created a Yelp account for the sole reason of spreading the word to save you from a NIGHTMARE of an experience that is inevitable from this disgrace of a company, Bayshore Plumbers. I am so deeply enraged by how we were treated.
26 years of experience and integrity and pride in our work, is a load of BULLSHIT from a group of useless, unqualified assholes. Not only did they rudely cackle when we explained the severity of our situation in which raw sewage and water leaking onto all of the floors in every bathroom in our house, they also came out to fix the problem twice, which only made things WORSE. The point is, they don't know what they're doing and charged us a ridiculous amount ($1,000) for terrible service. We will NEVER call this company for a plumbing issue ever again. STAY AWAY from these unprofessional, narcissistic con artists!
Wizards Plumbing and Drain Inc., however, saved the day! They were extremely professional, responsive, efficient and didn't rip us off (got the same job done for $350)! Would highly recommend contacting them in a plumbing emergency.
Wael S.
04/09/2019 12:00:00 SA
They showed up on 3/22 spent a long time and then... crickets. I called several times, pinged them on yelp, never ever got a quote. Wasted a lot of my time. I ended up meeting with other plumbers and am going with one of them. Very dissapointing.
I contacted Bayshore Plumbing to come out to fix my mom's toilet leak and old inner equipment. Jaciel arrived to access the problem and quickly gave me a quote and was very fast and thorough in fixing the issue. He spoke very good English, was very polite and professional. I will use him for any issues my mom has in the future for plumbing needs.
Sweetwater L.
10/08/2019 12:00:00 SA
I was really impressed with the quick service and the ease of scheduling when we had a clogged toilet last month. My expectations were also far exceeded when the owner contacted me after I'd expressed concern with how the plumber left the toilet (repaired correctly but abrasions left behind). Bayshore returned to remedy the situation and even did an added repair on the toilet (no charge) when something came up just before their return visit. The owner called to check back on my satisfaction. This is impressive professionalism.
A L.
11/05/2018 12:00:00 SA
I asked Bayshore Plumbers to provide more documentation in their estimate so the office sent the same guy, Jess, to come back to the house a 2nd time to re-look at the pipes. He had a really bad attitude saying he really didn't want to be there and that he didn't work for free and asked why we were wasting his time. The whole time he ignored everything we said and just had the most atrocious attitude. We definitely do not recommend Bayshore Plumbers!
Hired Bayshore to install a tankless heater. Sam (the co-owner) won the bid after spending some time doing the estimate and being one of the few companies that actually checked the gas and exhaust lines (incl. going into crawl space). Jess and his crew did the job, which went smoothly after the initial hiccups. Sam himself came in in the middle for the key part of the job. The install was done right, all the lines were run properly, and we have hot water again. Bayshore is not the cheapest company, and being as big as they are, there is a layer of support staff you need to get through, but the job was done and done well.
This is the second time I used Bayshore Plumbers and on both occasions I was delighted with the service they provided. The first time, I was out-of-state when I had a outdoor sprinkler system leak. They came to my house, repaired the outdoor sprinkler leak, and charged me a truly fair price without me actually being there. They could have price gauged me, with me being gone, but did not do so. This most recent time, they repaired a major water leak between my house and the water meter. They contacted my city's water department to ensure that permitting was done properly. Because the city could not inspect Bayshore's work for three weeks, Bayshore took photographs of their work to send to the city, rather than have open trenches in our front yard for three weeks until the city could inspect their effort. They ran into an issue which required more time and materials to complete the work, yet they did not increase their price, In fact, after the work was completed, they reduced their price by $400, because they no longer needed to spend as much time with the city for permitting. Bayshore did not have to grant us that price reduction, yet they did. They are truly an ethical company. On this most recent occasion, their plumbers arrived when they promised, with excellent communication. The plumbers were experienced and professional. For all these reasons, I highly recommend Bayshore Plumbers!
I've used Bayshore many times, but this time they really excelled. Our water heater failed but it wasn't a simple job, because it ties into our heating system. A prior replacement had been somewhat hacked together and looked like a maze of pipes and valves around our water heater and took up a bunch of our garage space. I had four different plumbing companies in to look at the job, because this was not a simple water heater replacement. One of them basically refused the job, one referred me to another plumber and one quoted an astronomical price and suggested add-ons that I was uncertain about. Jesse from Bayshore examined our system and even had another guy come give a second opinion on how to approach the job and to explain what extra parts would be needed to clean up the install. Because of the complexity and sourcing the parts, the job took another day. I found out after he was done that it was actually his birthday and he'd planned to take it off, but he wanted to finish what he'd started (and plus I think he felt sorry for us with no hot water and no heat!). Jesse and the other guys - sorry I forgot his name - showed up on time, waited patiently when I wasn't there (sorry), stayed late on a Friday night to finish, and were pleasant and patient in talking through the repairs. I really recommend Bayshore and particularly Jesse. Oh and the end repair looks super nice and clean, and I'm not worried the whole thing is going to fall apart any second. The water is hot and the heat is on! #winning
What an amazing experience and final work. Called Bayshore on Saturday Oct. 22 to get an estimate for a leak under our kitchen in the crawlspace. They told me they would send a guy on Monday between 8 and 10 AM. Baldomero (aka Baldo) showed at 8:30 AM!! After a thorough inspection in the crawlspace, he gave me 2 options and clearly explained to me the pros and cons. I had 2 more estimates done and none were as precise and detailed as Baldo's. I asked when he could do it and he told me: as soon as tomorrow. Baldo and Oscar arrived at 10 AM sharp and stayed until 5 PM most of the time in the crawlspace! They removed 45+ feet of old, crusty and broken cast iron pipes that were so full of gunk, I don't even understand how used water would flow from the dishwasher, washing machine and kitchen sink. They replaced all the old pipes with pvc, cleaned up the crawlspace, added disinfectant and some extra soil. And they cleaned the entry to the crawlspace. Absolutely amazing work. Thank you!!
Justin S.
09/06/2014 12:00:00 SA
I called them based on all of the great reviews after my toilet backed up into my bathtub. The lady I spoke to was very nice and even stated this was an emergency situation and would make it a priority (which it was given I have a 2yr old, a pregnant wife, and only 1 bathroom). She said someone would be calling me on my cell with an ETA on when they would be out well.........I never got a call from anyone. And a toddler and pregnant wife with no bathroom is not a nice situation. After 2 hours I called Pro Roto Inc and within 15 min they were there and 30 minutes after that I had functioning pipes.
And no they never called at all.
My appointment was rescheduled twice by them. Originally my appointment was scheduled at Saturday 2pm - 4pm. I canceled all my other activities but waiting them. Around 2pm, they called me saying they cannot make it and rescheduled me to Sunday 12pm - 2pm. Again, I was waiting and have to move my weekend plan to adapt this new appointment. However, around Sunday 1pm, my appointment was cancelled again by them and moved my appointment to Monday! They ruined my entire weekend without fixing anything! Really mad!
max k.
09/06/2019 12:00:00 SA
Bayshore is the only plumber I use for subcontracting! Sam and co are great!
Eric H.
09/02/2020 12:00:00 SA
I had a bathroom remodeled 2 years ago. A few months after the completion of the job, I started hearing some banging when the water turned on. As time went on, the water pressure in for the sink got worse and the banging was terrible. I've had 3 or 4 plumbers come do small jobs at my house, and when I asked about the banging not a single one could offer a solution. When I had a leak under my kitchen sink, I called Bayshore Plumbers. Without much optimism, I asked the plumber about the banging and water pressure. He did an inspection and said he was certain that he could fix it. I was a skeptic, but sure enough he figured it out and was true to his word. I see some others mention him on the reviews. Alex Gonzalez was his name, and I won't call anybody else from here on out. He's sharp, on time, honest, efficient, communicates well, and just makes you feel confident that you hired the right person for the job. Kudos to you, Alex. Thank you!!
Could not recommend them enough. We have been calling them for every plumbing issue for the past 8 years and they have consistently been quick, efficient, trustworthy and honest. Called them last week and Alex Gonzalez came within a couple of hours, checked our bathtub and found it was not clogged at all; the culprit was the strainer. Other companies would have charged hundreds for only have come out or would have made up with some weird expensive explanation. He told me how to deal with it without charging me anything. Previous times we have used them for dishwasher issues and they have always been very helpful and taught us how to take care of our house and pipes. Very professional and honest.
Elise M.
11/12/2018 12:00:00 SA
Alex Gonzalez and his team of plumbers from Bayshore Plumbers who had to put new pipes from the main sewerage pipes into my house did a terrific job, were friendly, communicated every day with me and kept me informed when I could use the water and toilets in the house. They cleaned up the mess under the washing machine and dryer and put them back in place. Unfortunately, they reversed the hot and cold so I had them come back and they fixed the problem the day I called. They were life savers to my problems. Bayshore Plumbers will be my plumbers forever. Thank you so much!
We just recently worked with Bayshore Plumbers for the second time. The office staff was very professional and answered all of our questions and scheduled according to our preferences. The team of Jaciel Flores and Marvin Giovanni were impressive- on time, trained, professional, polite, very knowledgeable and met all of our service needs. Jaciel informed us step by step what the job required and answered all of our questions. They finished the job working as a professional team. We will continue to choose Bayshore Plumbers for our home and business.
they were prompt to respond, my appointment was set quickly, at a convenient time, and the plumbers were excellent and friendly, as well as leaving no mess at all. I will be calling them for my future plumbing needs!
Excellent work. On time and fairly priced
I would recommend Bayshore Plumbers fully! From the initial bid, administrative side all the way to the crew that is getting the work done - everyone was very professional and clearly know what they are doing. I had to open the street in front of my house to replace and lower the sewer line and these guys made what seemed like a massive job go by so smoothly (and quick!). The crew on-site each day were very nice and the foreman was willing to patiently walk me through their process on-site each day. Also - they don't mess around with 1-2 guys working on a project... they had a full crew of people working each day which seems hard to get for a residential construction project these days -- and this made things go by so much more faster and efficiently. Overall, couldn't be happier with their work and service level.
Bayshore Plumbing managed to get everything right!
We had a full blockage in our main sewer pipe, so running any water in the house caused backup into the tub--dishwasher, washing machine, sinks, everything.
Two other companies wanted us to wait anywhere from 1-4 days before they could get to us. The dispatcher at Bayshore told us they couldn't schedule us until 4PM-6PM, but that they might get to us earlier. Victor actually showed up before 2, since he was able to fit us in between calls.
First, he snaked the main pipe from the access port on the back of the house, but his 100-foot snake didn't reach the block (!!!!). So he found the manhole cover to the sewer main, climbed in there, and snaked it from the other end. The whole time, he was smart, polite, efficient, and explained everything he was doing. And did a very good job containing and cleaning up the mess from opening the clean-out pipe!
Very positive experience with Bayshore, and would recommend them to anybody in the lower Peninsula area.
Darren L.
08/04/2016 12:00:00 SA
Bayshore is a certified service center for Takagi tankless water heaters so I gave them a call to come look at our unit which was giving an error code 12.
The first sign of trouble was that I called on a Saturday for an emergency visit since we had no hot water in the house. By Tuesday I still had not heard back from Bayshore. After calling Bayshore again we finally got an appointment on the books.
When their technicians arrived on Wednesday (4 days and several cold showers after my emergency call) I was told it would cost me $290 (their diagnostic fee) to call Takagi tech support to find out what error code 12 means. I didn't quite believe I was hearing them correctly so I double-checked: You're saying it will cost me $290 just for you to call their tech support to find out what needs to be done? That does not include any actual work? Their answer was firm Yes, $290 to call tech support.
Well, since I could just as easily look up Takagi's phone support number and call it myself, I told Bay Shore Plumbers no thank you and got Takagi on the phone. Takagi answered immediately, the call took a total of 5 minutes, and Takagi not only knew exactly what the problem was, but they told me how to fix it myself with a little sand paper and 2 min of effort. I should have called Takagi first instead of calling the Bayshore certified technicians.
The moral of the story here is that Bayshore Plumbers are NOT experts on Takagi tankless water heaters if they are not able to look up an error code themselves, need to call a tech support number to determine how to proceed, and change $290 before they can give any sort of estimate on how or whether they can fix a problem.
TL;DR, I saved $290 today by NOT using Bayshore Plumbers.
Adrian L.
08/12/2019 12:00:00 SA
HIGHLY Recommended! Showed up promptly on time. Celso and Jose are great. Extremely knowledgeable, friendly and thorough. The best part is they were on time and have text messaging features to keep you updated along the way. I will definitely be using them for any future projects. Thank you Celso and Jose!
Kyle W.
11/06/2019 12:00:00 SA
I called Bayshore Plumbers to come resolve an issue with my kitchen sink having low pressure and the pipes under the sink having been built in a bad configuration by another contractor, leading to clogging and back-flow issues. Mo Hasas came out, completely redid the pipes under the sink and fixed the water pressure quickly and efficiently with the utmost professionalism. I did, however, notice shortly thereafter that we were having other issues with the sink still not draining properly and the new pipe work leaking slightly. I called Bayshore Plumbers again and Mo came out first thing the following morning. He apologized for the error and quickly resolved those issues. The leaky pipes were covered by Bayshore Plumbers' warranty, they were completely redone at no cost to me and he thoroughly snaked the pipes to finally fix the pesky draining issue. These guys are very professional, communicate well and they went well above and beyond to ensure that the job was done right. I highly recommend Bayshore Plumbers for any plumbing jobs, they provide top tier professional service and quality work.
Arturo H.
04/03/2019 12:00:00 SA
A local handyman recommended Bayshore Plumbers and I eventually called them when I needed to replace my sump pump after the last one overheated. They did a great job, first walking around to get a lay of the land and then explaining to me what they needed to do as part of the repair and what I could do to help me prevent the underlying issue in the future. Jess and his crew were pros. Knew what they were doing and were able to complete the job quickly. Took the time to explain everything to me when they were done and show me the new sump pump working.
Ashlee H.
10/01/2018 12:00:00 SA
Bayshore plumbers is a great company to hire for plumbing. They have great customer service and are very fast at sending over a plumber. My company Peninsula Center of Cosmetic Detistry had a major water overflow in our break room. The plumber Jaciel was very great at helping us out. He made sure to ask all questions necessary for what we needed. He was very well-mannered and had such a great personality. He is the type of person you can easily get along with and handle business with. I would definietly recommend this company for future plumbing issues and highly recommend Jaciel as your go-to PLUMBER for this company. He is fantastic at what he does. HIGHLY HIGHLY recommend again you WILL NOT be dissapointed!
I'm sitting in a meeting in Baltimore and The Wife tells me that The Grandma was cleaning toilet overflow out of the shower, which is a memory you'd rather she not have. I open Yelp on the laptop, find Bayshore well reviewed and give them a call.
They said if your toilet is overflowing into the shower, you've got a main drain plugged. They showed up that same day to snake it out, but couldn't find the access because I hid it under playground fiber in my newly renovated backyard. I ask my neighbor to expose it for them, and the came back the next day, FREE OF CHARGE, and snaked the main line for a very reasonable price (much less than other plumbers I've chosen not to review on Yelp).
They also have a 30 day guarantee, again without charge, if the drain plugs again.
Great service, flexible, and job done well. Hence five stars.
We highly recommend Bayshore Plumbers! They arrived quickly and were very professional and friendly. Jose and partner found and fixed our gas leaks after fumigation. Thanks to them, PG&E turned our gas back on so we are again enjoying hot showers and cooking meals. We will call them next time we have a plumbing issue.
I had a bad leak in my bathroom. I called Bayshore plumbers and Jaciel came out right away. He fixed the problem and gave me a few tips on how to keep this issue from happening again. I recommend this place 100% and especially Jaciel he got the job done fast and efficient. Wonderful experience thank you so much
If any of you have had plumbing issues, I'd recommend calling Bayshore Plumbers. We had a leak behind our sink and couldn't tell where it was coming from and it started to smell so called Bayshore Plumbers. They sent Jaciel who was super friendly and had great customer service. He came within the hour and found that the pipe inside the wall was clogged and repaired it right away. Super happy with their service and Jaciel's expertise!!
Fast and efficient repair of a leaking, inside wall shower line. Jess and his assistant Chris got the job done with no muss, no fuss.
shira p.
10/11/2019 12:00:00 SA
Excellent job. Bayshore plumbers are very reliable and professional. I got a very reasonable quote, they came right away, although it was a major last minute emergency and did a great job on the repairs. They really are the only plumbers I will call in case if need. The deserve their 5 stars.
Fantastic experience; we replaced a bursted water heater. Miguel, the owner came by and did an assessment, gave me quotes for a tank and tankless heater, next day they came and replaced the tank heater, clean and timely job, what else can you expect, perfect, honest service.
Sam was very creative in finding a solution to a complex sewer replacement job. The work was begun promptly and finished on schedule. Team was very good about quickly making final adjustments. We look forward to using Bayshore for our future plumbing needs.
Kari J.
10/01/2018 12:00:00 SA
Alex was informative and professional. And he wasn't afraid of our crazy dog. :)
J S.
01/02/2019 12:00:00 SA
I can never thank these guys enough! We had our water heater replaced for the first time exactly a month ago. When it happened, we weren't sure what to do and after calling other places none of them were able to come check it out that day which was a Sunday. They were all booked and I need hot water so we someone now! Luckily bayshore plumbers was able to help us out and came that day and got it taken care of right away. They even came earlier than what they had scheduled which was great! Frank was the guy who took care of everything for us. He took his time and explained to us about what had happened. Fast forward to today we had a water leakage yesterday which was on new years day. We weren't sure what to do but earlier this morning I called them and they were able to come check it out today and repaired the problem at no charge! I would definitely recommend this place to everyone, they are now our go to guys!
I called Bayshore plumber after I discovered my sink was leaking. Andy came the next morning and instantly found out that one of the screw was loose and he tighten it up and made sure it won't leak again and left without charging. I will recommend them to everyone who need a plumber.
My husband and I are so pleased with the service that we received from Bayshore Plumbers. I called the Dispatch number Saturday morning after the sink in my Art Studio leaked, creating a flood all over the floor. They made an appointment for us with one of their technicians for Monday morning. The technician texted us Monday morning to say that he and his co-worker in training were on their way. They were both very polite and got right to work. Alex immediately figured out what had gone wrong with the pump in our sink and explained the problem to me very well, and in a way that I could understand. That is quite an achievement as I tend to be slow when it comes to technological things. He needed to see if the part could be found so that the repair could take place immediately. Lucky for us, the part was in stock. He let me know what time they would return to do the work, and when they got delayed, immediately called me to say exactly when to expect them. They brought the new pump in and got it installed in a timely fashion. Once it was in, they demonstrated the new pump, and told me what to look for in the next few days, in case it should leak again.
Then I inquired whether they had time to assess another problem we were having in our home. Alex took the time to look at the problem in our tub, and gave me some sound advice about what could be done. Alex and his co-worker were extremely courteous to me and professional in their work. I would definitely use Bayshore Plumbers again, and would request Alex Gonzalez to do the work.
Chad Y.
10/03/2018 12:00:00 SA
Alex Gonzalez and his crew arrived promptly at the appointment time and were great. They wore protective booties so as not to drag dirt into the house and were courteous and did a quick inspection and diagnosed the plumbing problem. I've used Bayshore several times (for different reasons) and they're now the first company I call.
A E.
10/12/2018 12:00:00 SA
Alex Gonzalez and his co-worker arrived promptly at the scheduled time, and instead of settling for just replacing the washer or some other patch-up job on my extremely old and leaky outdoor tap, they went above and beyond, replacing it with a brand new tap even better than the original! Absolutely first-rate professionals, friendly and obliging, quick and thorough, both with the repair job itself and with clean up and management of excess water. I recommend them to anyone!
Dale R.
09/12/2019 12:00:00 SA
Sam and his crew at Bayshore Plumbers were amazing to work with. They did a 30 foot sewer replacement in 3 days at a reasonable price. They left us with a working sewer line everyday. As a Vietnam Vet I liked the fact that Bayshore Plumbers is veteran owned. Every person I interacted with was very personable and friendly. They kept us informed about what and when work was going to be done. We highly recommend Bayshore Plumbers!
Sarah W.
03/09/2018 12:00:00 SA
UNDER NEW OWNERSHIP - PRICE GOUGING AND LEFT WITHOUT COMPLETING WORK
We have used Bayshore for years and have always had a good experience. About a month ago our hot water wasn't working and we called them and it turned out that our seismic shutoff valve had gotten knocked and they just needed to turn a screw to fix it. They charged us $175. I was struck that this seemed higher than their previous minimum, but paid it and moved on, trusting them based on prior experience.
Today we had a leaky toilet, so I called them again. The guy that came out said that to remove the toilet and repair it there would be a flat $750 charge. I told him that they had removed and repaired this exact toilet for considerably less last year and he wanted to see the invoice to prove it. I pulled out an invoice from a year ago that showed that they had removed re-sealed and augered the toilet for a total of $250 in January 2017. He then revised his rate to say it would be $265 to re-seal plus another $175 to auger, and said the previous rate had included snaking. I commented that this was again close to double the rate and asked to speak to the manager. On the phone, the manager confirmed that their rates had gone up on January 1st and I commented on being surprised at the rates on the previous visit as well and asked if they were under new ownership and he said YES (Aha!!) I commented on being disturbed by this sort of price increase and that I'd do the work today but have to re-think it in the future. Then I told the plumber to go ahead and do the work, and he walked out to his truck and just DROVE OFF. I tried calling Bayshore and they didn't answer their phone. I will never deal with them again - obviously with the new ownership they are not what they once were. Time for a new plumber.
EDITED TO INCLUDE: I called On Time Plumbers and they came out and did the entire job for $215 rather than the $440 Bayshore wanted (or the $750 they initially quoted).
Deb A.
02/11/2016 12:00:00 SA
Don't go to them for plumbing, they charge 3x more than other local plumbers and lie to you about work that needs to be done in order to earn more money.
We needed a second opinion of a plumbing issue. Our toilets were backed up, not flushing and overflowing, a little sewage came back into our bathtub, and our dishwasher was not draining. We obviously had a stoppage or blockage. I called Bayshore Plumbers for a second opinion and estimate. They said we needed to snake through the toilet. I asked if it were possible to first instead install a clean out and snake through that way. He said no, that was not possible, that we needed to snake through the toilet first, then install a clean out. Not understanding the process and trusting their expertise, I agreed to the work, since Bayshore Plumbers told me this toilet snake needed to be done before installing a clean out. He proceeded to snake through the toilet for $890. Then afterwards he said he would recommend that a clean out be installed for $1400. (At this time I was unable to contact other plumber.)
In the morning spoke with my Home Warranty Plumbing department and the local plumber who initially looked at our plumbing, and they both said that was not correct, that just the clean out could be installed and then snaked, without first pulling the toilet and snaking. So Bayshore Plumbers lied. I wanted the clean out installed first so that I would not have to pay double the amount they were charging. Instead of paying $975 by the first plumber for a clean out and snake, they want a total of $2200. They quoted a total for superfluous work.
I tested my bathtub and dishwasher after Bayshore Plumbing unclogged the stoppage, my bathtub still does not drain correctly, nor does my dishwasher, but the toilets flush. So this stoppage is not unclogged well to begin with.
The first plumber said that the toilet and snake should only cost $250. Bayshore Plumbers are charging close to $900. Bayshore Plumbers said I needed a new toilet phlange. They quoted $600. The other plumber said that should cost only $150. Bayshore Plumbers said I needed a video. I asked if it was necessary. They said yes. The first plumber said no. Lastly, I was given no video nor report that said, our video found xyz...
Since Bayshore Plumbers lied to us about the need to pull the toilet first as well as the outrageous price, we tried to settle this amicably with them and offered to pay them what we were told was a fair price of $250 for the work performed. Bayshore Plumbers refused to accept this fair price. Bayshore lied to us, refuse to reduce their outrageous price for work that they performed, and we still have problems with drainage in our home. One of our toilets still does not work.
Bayshore Plumbers make a service call the most expensive with the most work. If they had told me initially that their price for just a clean out was $1400, I would have said thank you and good day. I trusted their expertise when they said that the toilet needed to be snaked first. Two reputable organizations have told me that is incorrect.
Instead of just installing the clean out to begin with, they said I needed much more work that was absolutely not necessary. I am very unhappy with my service and would never use them again nor recommend them to anyone.
Basil H.
06/08/2016 12:00:00 SA
How disappointing and frustrating - I called with an emergency at 8:30pm with water gushing in my backyard due to a broken PVC pipe. Took all my info - promised a call back to get them out to repair - after 35 minutes of not hearing back. I gave up and called Pro Roto. They were completely responsive and got it done in a jiffy.
I had prompt and efficient service today to install a new water heater. Mo was very professional and explained the work and what he did to meet the city codes.
Bayshore Plumbers gave me a fair bid for all the plumbing for the new construction of an ADU (Adjacent Dwelling Unit) in my rear yard. As I write this, they have completed the new sewer line, the water main and the rough plumbing--and have done an expert job in all aspects. We passed the plumbing inspection in Los Altos with no problems. They even pointed out some minor problems in the slab forms before the cement will be poured. Everyone at the jobsite was a pleasure to work with.
Thank you for a wonderful job..your plumber Jose Manuel arrived on time and very professional on his job. He was very efficient and agreeable in expediting his area of work such laying out an extra floor coverings and plastic coverings to prevent dust and debris from flying into other rooms. After the water leakage was exposed, he even went on to allow me to see the water leakage coming thru before I did hire previous plumber 2 yrs ago to fix the same area leak but as it turn out it was a completely different pipe and area. He even allow me to take pictures and document it for my personal house information just in case for the other future pipes that is in there. He did a wonderful job in cleaning up too. I choose right because of the quality of work, reasonable price and their warranty of work as other plumbers were charging more. Thank you very much for a wonderful job, you have another faithful customer for the life of the house Mrs L. Lee
Monte K.
03/03/2016 12:00:00 SA
We just had our sewer line replaced from the house to the street including two new clean-outs.
Bayshore Plumbers gave us a competitive bid, did the work in the time frame estimated, and
best of all, did a diagnoses of the situation better than anyone else. They did not destroy our
landscaping as many others surely would have. They were timely, neat, cordial and cleaned up
well. They were definitely easy to work with. We would hire them again in a N.Y. minute.
Bayshore has been out to our house several times. When we bought our old fixer-upper in 2008, the owner, Juan, couldn't have been more helpful and effient replacing old pipes and getting us updated. Today, Alex and Chris were out for what I thought was going to be a much bigger job. They discovered that the problem was the drain catch from the washer was clogged. They were able to pull out the machine, snake and clear the line, and put the machine back. They were courteous and cleaned up beyond required. I will definitely keep calling Bayshore when I need a plumber. Thanks again Alex and Chris!
Very helpful and came out as promised. I also like how good they are with communicating. Will definitely call them again.
I've never written a Yelp review before but the Bayshore Plumbers were fantastic to deal with. We needed our whole house tankless water heater replaced. Some of the work was tricky because the unit also powers the HVAC system. Juan gave us a complete and competitive quote, the work was done promptly and professionally. We had a very good experience with this family owned honest business. I'd highly recommend.
We moved into a new house in downtown San Jose and discovered we had no hot water to the showers. I received quotes from other plumbers that were astronomical, stating that I had to repipe my whole house. When Bayshore showed up, they charged me approximately $200 to change the cartridge in the shower and it was all fixed.
The plumber was fast and didn't leave any messes behind.
Bayshore Plumbers are amazing. They replaced sewer line by trenchless pipe bursting for us and we could not be happier. Sam was a great communicator and responsive. Francisco did a fabulous job managing the project and explaining every step to us. Price was also very fair for this big project. Our water heater was also replaced by these guys months ago very promptly after my emergency call. I highly recommend Bayshore Plumbers.
This was my first time working with Bayshore Plumbers and I was extremely happy with the service! We had an emergency and Jaciel arrived instantly. He helped fixed the problem and made it so it wouldn't happen again. I highly recommend this company and thank you Jaciel for a great job!
DO NOT HIRE these guys. They will easily charge you at least double (if not more) than what other plumbers in the area charge. Read through the 1 and 2 star reviews and you will find this is a recurring theme.
I feel really ripped off. We needed a washer and dryer hooked up - and quickly. It's hard to operate a household with kids and no washer/dryer.
We booked them over the weekend and they said they would call back with a quote. They called my husband this morning (day of job) and told him the cost of the job, but it was too late to find someone else, as we needed the job to be completed ASAP. They knew we were in a bind and took advantage of the situation to charge us a ridiculous price of $265 for about 30 minutes of work. I wish we had gone with the plumber off of Thumbtack who offered to complete the job for $80 an hour. $40 for the job would have been more economical than $265. That is insanely high.
My advice would be to search around to find the right price. Had we known when we booked the job over the weekend that this would be the cost, we would not have booked with them.
On the positive side, they finished the job quickly and the service was good, but the crazy price negates the positive.
Alex Gonzalez is awesome! He can out this morning to help us with our garbage disposal. He came out twice today as we missed our initial appointment. Alex was very patient with us. He came out and quickly fixed our issue. Thanks Alex!
Gregory W.
12/05/2015 12:00:00 SA
I called Thursday at 8:30AM to report a leaking Takagi tankless water heater installed in the attic. No one returned my call. I called at 4:30PM iterating my leaking Takagi tankless water heater problem an that no one had returned my morning call. I stressed its attic installation posed a problem. No one returned my call. I called again Friday at 8:30AM to report a leaking Takagi tankless water heater. I informed the operator I had called twice previously. I once again stated it was a Takagi tankless water heater installed in the attic. Friday at 10:30AM the Bayshore Plumbers dispatcher returned my call. The dispatcher asked the size of the unit. I described it as about 2 1/2 feet square. The dispatcher then asked in surprise Is it a tankless unit? to which I responded Yes, I called 3 times with that information. The technician arrived within the promised time frame (thank you for that). The technician asked if the water heater was installed in the garage.
The technician then called Takagi support passing the phone to me. Takagi support told me the parts were no longer under warrantee a fact I told Takagi support I already new. I passed the phone back to the technician. The technician continued the conversation with Takagi support and finally told me I would have to pay for the parts in advance and have them shipped to my home. The technician then told me that once I received the part I would once again have to call Bayshore Plumbers dispatch to schedule installation.
A $140 part, a $30 overnight shipment, a Saturday service call, and the parts installation for $500 labor. The total represents 50% of the water heater initial cost. That together with a week long scheduling effort did not make for a happy experience.
We were overcharged probably 50% (think $2,000 plus dollars extra) for a water heater replacement. The good news--they did it quickly the day it needed to be done (as the heater was leaking), and didn't destroy the house. The bad news--they saw a Hillsborough address and a wife who wanted it done, and took advantage of us. Originally scheduled to do a faucet repair--which they wound up never doing. My recommendation: use S & G Plumbing in San Carlos--much, much better. We should have used Gus and saved a ton of money. Bayshore wanted to replace a faucet which was having trouble--Gus fixed it in 10 minutes. I can not conceive of how they receive such positive reviews. Never again!
Donna S.
04/10/2018 12:00:00 SA
I had a problem with tree roots breaking up the sewer line to my property. Sam was responsive, communicative and fixed the problem readily. He explained what happened, how he was going fix it including getting all the work permits from the city. This was all done via phone and e-mail since I am living abroad. He could not have made it any easier for me. Sam was very attentive and quick. He guarantees the work for 15 years!
I have been using Bayshore Plumbers for many years and they have always delivered excellent service. They worked in my house on a lot of small things and a couple of large project. The most recent one was a trenchless installation of a sewer line. I liked how well they explain to me in advance what the process will be and I loved the quality of their work.
Glen L.
12/03/2018 12:00:00 SA
Sam and his company are a cut above the rest. I contacted Sam as well a couple other plumbers for an upper and lower lateral replacement. Sam came out to do a quote and was very detailed and courteous. He also noticed the kitchen line was in desperate need for replacement. Sam and his crew took care of both issues in a timely manner and kept me informed of any issues that he came across. He made the process seamless, so that I didn't have any worries on my mind. Definitely wouldn't hesitate to recommend Sam and his company for any job on the Peninsula.
Janine G.
12/03/2018 12:00:00 SA
Great service!
Noticed on Sunday night that my (old) hot water heater was leaking a lot, so I cut off the water and texted Jes (who I had been in touch with the week prior to come look at a gas line leak in my fireplace...) and he came out first thing the next morning (Sunday) to assess. He said he could fix it that day (his day off) or come back the following day (Monday) with there being a savings if we chose Monday, which seems fair to me because doing it on the spot is like emergency service for a pretty substantial project. I'm totally capable of living 24 hours without hot water, plus I thought the job would be easier for Jes and faster overall if he had someone to help him, considering how heavy hot water heaters are. He came at 7am on the dot with another colleague (Chris). They took out the old water heater and installed the new one and showed me how it works and how to keep it serviced, etc. Came exactly on time, finished the work in less time than expected (less than 2 hours). Very nice and friendly guys. Thank you, Jes and Chris!
Professional, fast, efficient, and reasonably priced. And we presented a very difficult challenging job for these guys. We will never go anywhere else. They are amazing
Josh G.
11/09/2016 12:00:00 SA
I recently had an issue with my water heater, and with a 7 month old in the house, I was extremely anxious to get this fixed as soon as humanly possible.
I called a couple of different places, and Bayshore let me know that could be at my house between 10 and 12 that same day (in a 2 hour window, which is amazing! The other place I initially scheduled with was a 5 hour window later in the week).
The incredibly polite technician arrived at 11, inspected the water heater, laid out the issue and the fees to fix it, we agreed, and he was done before noon. I couldn't be more appreciative! I recommend Bayshore Plumbers and I will use them for all my future plumbing needs.
Ryan T.
11/09/2016 12:00:00 SA
I've used Bayshore Plumbers multiple times for jobs big and small, I've found them to be reliable, friendly, and hardworking.
We've used Bayshore Plumbers many times. Friday night they came to our rescue at 7 PM when our water heater died. Baldomero and Celso are the best! Reasonably priced, professional and totally trustworthy. We highly recommend them!
Jaciel did a great job replacing a faucet and repairing a leak in my kitchen. Would definitely call Bayshore Plumbers again. Also impressed with the dispatcher I talked with to make the appointment. Thanks guys!
If you are looking for a plumbing company that (1) answers their phones, (2) shows up on time, (3) charges what they quote for the job, and (4) gives you honest feedback about projects call Bayshore.
48 hours after moving into my townhouse I had water dripping from my master bath (3rd floor) into my guest bath (2nd floor) and down into my storage area (1st floor). (Oh the joys of homeownership!) I called the HOA panicked and they referred me to the person they use for repairs around the complex. A few hours later I still had not heard back from the plumber and I turned to Yelp. Thank goodness or I would not have found Bayshore.
Not only did Bayshore answer the phone immediately (I think it might have been the first ring!) they sent someone to me right away. Jacob arrived exactly when promised and he immediately got to work diagnosing the problem. Turns out someone had dried to flush paper towels down the toilet - word to the wise DON'T DO THIS! - and the water was backing up into the toilet and leaking through the floor into the rooms below.
Before beginning work Jacob quoted me the price for snaking of the drain. He also told me that if he could not solve the problem with a simple snaking that he would need to use special equipment and quoted me that price. Thankfully the simple snaking did it but I really appreciated that he provided the price info about what it would cost if it hadn't.
I was so impressed by this service that I asked if he could look at a pipe that had some corrosion issues identified during my pre-closing inspection. He looked at it and informed me that someone had connected a galvanized pipe to a copper pipe resulting in galvanic corrosion (not good - usually results in a plumbing emergency at some point). He recommended that I replace the galvanized pipe with copper pipe and gave me a rough estimate of what it would cost to do this for the entire property. However, he did state that he would need to defer to his colleague who is an expert in repiping to get an accurate estimate and suggested that he return with his colleague at a time that was convenient for me. What impressed me most was his advice that this wasn't something that required immediate repair but that it would be good to address now if it was convenient for me.
I highly recommend Bayshore. I hope I don't need to call a plumber again for a very long time, but Bayshore will be at the top of my list next time I do.
While there web site says they give free estimates, I called to schedule an appointment for a home in the town of Woodside and they wanted to charge me. Misleading advertising. Guess they think all the folks in Woodside are suckers or can afford to pay higher rates.
I give them one star because the technician Carlos returned my call within 5 minutes and referred me to his cousin who could go do a fee estimate... Some guy named Robert with Prestige Plumbing, who could do the work... I would be careful when using this company.
As a Real Estate Property Manager, I deal with a lot of professional service providers and this is one where the yelp reviews do not match the company. When the work was completed by another more reputable company, it totaled over $6,000.00. Bayshore looses twice.
Micah G.
03/07/2019 12:00:00 SA
Jess from Bayshore Plumbing came out twice to our house. The first time was to give us a quote for repiping our bathroom along with installing a bathtub. After receiving the quote we went ahead with the work. The job took two days, but they did a wonderful job. They kept the job site clean and kept the job within the quote generated. We will be doing business with them again when we do our second bathroom.
Thank you, Yelp.
My kitchen sink had been draining slowly for weeks, and it finally backed up yesterday. Based on the glowing reviews here, I called Bayshore. They came, they snaked, they flushed, and they conquered. Very friendly, very professional. Fair price. Fast service.
Rather lame. Contacted them to come fix a leak in my kitchen and was told that the plumber would come between 4 to 6 PM to do so. Nobody showed up and when I called to find out what was happening I simply was told oh, we're sorry, our plumber is missing in action today and we will have to reprimand him. No solution was offered or anything else. They are not too dependable that we can say. Would not recommend them.
Rob Y.
04/01/2011 12:00:00 SA
Think twice before buying one of those fancy vessel sinks. I mean, yes, it looks all nice to show off in your bathroom, but ours had some serious issues. The drain on it was super slow. We had another plumber come out to take a look and he tried to snake it 3 different times and eventually just said it's a venting problem. I thought that was something he should have been able to suggest fixes for but he claimed it's an appliance thing and they don't deal with that and left (Like a reality show elimination session, Imma gonna throw this company under the bus. It's Cal Home Plumbing Incorporated. Phone number: (925) 693-0743. DON'T USE THEM)
So we called Bayshore and they made an appointment to give us a free estimate the next day. Juan came and explained the issues at hand (plumbing was incorrect under the sink, the existing grid drain doesn't allow much air to help it drain and the drain was installed off center. He quoted us 350 for that work as wells as 120 to fix a leaky toilet (I tried to be a handy man by changing the fill valve and flapper but it didn't fix it. All i ended up with was black hands). In all, it took about 2.5 hours but now the sink works great and the toilet is fixed. Hooray for Bayshore Plumbing and not having to stare at loogies for 3-5 minutes while it drains!
The review is only for an estimate I was given. The estimator came the next morning within their 2 hour window and was friendly and explained everything I needed to do to change out my water heater. The only reason why I gave this company 3 stars is because I wasn't handed an estimate with the details of what they would do to install my water heater and their prices were the highest of the 3 companies I had asked for a bid from that morning.
Perhaps other services with this company are more reasonable.
Walter P.
06/05/2010 12:00:00 SA
Just called for an estimate on a fix for a broken thermal couple. They quoted $150-175 and a fix within the hour. Then, the salesman tried to upsell me on a new water heater (mine is 15 years old) for $1200, cause the old model was running on borrowed time.
Maybe he's right, and maybe he's just trying to sell business in a bad economy, but I ended the call and moved on.
Joe E.
04/12/2016 12:00:00 SA
Woke up this morning to a flooded garage because of a broken water heater. Called bay shore and they came over 2 hours later with a new water heater. It was installed an hour after that. Not sure what else I could expect or ask for.
I was very much impressed with how quickly and efficiently Juan and his crew put a clean out line in our yard permitting quick clearing of any roots in our sewer line.
Quick response to my call, fast service, expert work. Bravo!
Diahanna F.
02/12/2014 12:00:00 SA
Had a laundry sink that was draining slowly I had Tommy out and he worked very hard to get it unstuck. Poor guy had to go under our house and he was very helpful.
Called on a Tuesday afternoon and they were here Wed. early afternoon early even!
We are repeat customers and will be again.
I have to take the time to give these folks a rave review. Called them because the toilet wasn't working. I called at 3 pm, and they gave me a window of 3 pm to 5 pm to show up the same day. Very pleased! When he got here (in less than 2 hours), he let me know that they won't work on this kind of toilet because it's badly made and often breaks down again after they fix it. Disappointing news, but he gave me a good education on what I need to know about toilets in order to decide how to proceed.
Then I asked him, since he was here, to look at our kitchen faucet which had had very low hot water pressure for months. He quickly ascertained that there was simply a valve under the sink that was partially turned off! Geez, all those months of dealing with this, trying to avoid the price of a service call! But when I asked him what I owed him, he charged me NOTHING! Even when I insisted that his time and gas should be worth something, and after all he had fixed the kitchen faucet problem for me, he charged me not one cent. The least I can do is let the world know how great he is!
It's been a month or so since we got our new water heater and things look to be going really well!
After waking up and finding a puddle in the laundry room and having to shut off the water to the whole house since the water shut off to the water did not work - I called our usual plumber. Well, he said he would come over at 2, when 3 pm rolled around and no one showed up, we called another plumber. The plumber we called had such an attitude problem. He showed up at 4 and decided the job would take to long to fix and just gave me attitude the whole time. We just decided to let him leave since he probably would not do the best job.We were at our wits end when we called Bayshore. They were super professional on the phone and Victor stayed until 11 pm to put in the new water heater and get the plumbing in the laundry room up to code. I would use these guys again for sure.
I originally found Bayshore Plumbers here on Yelp a few months ago when my kitchen faucet refused to stop dripping. I called them for a free estimate and they were able to come over within the hour (awesome!). Once he took a look at it, he showed me the corroded filter cover that needed replacement. He said he could do it but would have to charge their minimum fee of $100, or I could go to Home Depot and buy the mesh filter for less than $1 and replace it myself. Sold! That kind of honesty and class seems lost in today's world so it was a truly refreshing experience. I thanked him and sent him on his way.
That honesty paid off for Bayshore Plumbers when garden house was dripping profusely and we were unable to replace the hose bibb ourselves (after 3 rounds of trips to Home Depot and OSH). Bayshore was able to come over the next day and fix it in under an hour, as promised. About halfway through the repair, he realized he would need to replace the pipe as well as the hose bibb. He told me it would be an additional $25 for the parts. Having just purchased these items at the Depot, I knew they weren't that expensive. When I told him what I knew the parts cost, he cut the cost in half.
All in all, I would use Bayshore Plumbers again. They are fast to respond and show up, fast to do the work, honest and reasonably priced.
JJ F.
01/06/2019 12:00:00 SA
Always great service and very responsive! Have used Bayshore over the years for many jobs, big and small. They are my first call whenever a plumbing problem arises. Jesus was very helpful and friendly with a recent sink leak. Thanks to Bayshore for coming to the rescue!
Amanda G.
03/11/2011 12:00:00 SA
We needed a plumber, and I since this place had the most positive reviews in the area, I called them to schedule an appointment to look at what we thought was a leaky toilet.
Lo and behold, the next day, our second toilet was having issues. Thank goodness i had already scheduled them to come out!
They showed up near the end of our two hour window, They diagnosed the problem immediately as a mainline blockage.
They had to go back to get some equipment, and i thought they'd be back within 30 minutes or so...Just as i was about to call them, they finally returned an hour or so later.
After working all day, (and fixing the biggest problem) they were planning on coming back the next day to work on one of the two toilets. Although, it turned out they were totally booked the next day, and would have to finish the job that day.
I was VERY appreciative that they guy who had been digging in the mud all day, (and was covered in dirt) changed his clothes to work in the house, and all the workmen that came in wore booties. Since I'm a bit of a neat freak, I was very relieved that made such an effort was made to keep the mess as minimal as possible.
There was very little for us to clean up, and it seems they did a great job. As for pricing, I've never dealt with a plumbing situation like this, so I'm not sure what the going rate is.
I'm just happy and relieved that the pipes are clear, and all the plumbing is working normally.
Really impressed by this crew. Needed a new hot water heater and thought it would be a 45-minute job, but because of the cabinet in which my existing heater was built, it turned into a 4.5 hour job. I can't adequately explain how cramped and awkward the spaces were that Baldomero had to work in, but he and a colleague diligently disassembled the existing heater, removed the stove, and installed the new heater. When all was finished and a slight gap remained between the stove and counter, he grabbed caulk from his truck to restore a clean finish to his work. Dedicated, personable, knowledgeable and highly recommended.
Bayshore Plumbers certainly easily cost you an arm and a leg.
They are running 24 hours, they need to pay enough overheads.
Easily charges you 3+ times as much!
They bid for 4 jobs, only need take one of them to make up their business.
So unless you are in emergency, and you don't care how much you spend,
go ahead with them. Good Luck.
Mitch C.
06/02/2011 12:00:00 SA
Water heater sprung a leak over the weekend. Called several places. Some said it would cost just to come look at it. Others gave me estimates. Bayshore told me exactly what it would cost me. At it was within a few dollars of the estimates I had received.
Two guys came out within an hour. They were nice, professional. They installed the new water heater, removed the old one, and even rinsed down the driveway where they had worked.
Then, they didn't ask for payment but told me the boss would call. They called two days later and dropped off the invoice which matched the agreed upon price.
All in all, an excellent experience. Great job guys!
Owen O.
06/03/2015 12:00:00 SA
The work was fine on a pressure regulator valve. No issues there.
The quote they gave was pretty crazy though. ~$890 to dig a relatively small trench to access the water pipe which I got done by my landscape contractor for $60 in 1.5 hours instead. Was under some time pressure [like Lucy D's review said, good if in a rush...] if I had more time that would have eliminated them from consideration. Glad my contractor warned me to check the dig costs which were buried in the quote.
Also had an issue where the quote was not very legible and we had misread the amount, if any doubts triple check with them because when I talked to someone and tried to meet in the middle [as another plumber had bid lower and I wouldn't have taken this bid at $180 higher than them if the guy's handwriting had been clearer] his response was if you do that we'll put a lien on your house. lol. Not worst experience I've had but certainly wouldn't work with them again. The PRV itself works fine though so can't say any issues with the quality of work itself they seem to do a good job.
Don C.
12/05/2018 12:00:00 SA
My Sub Zero ice maker started to leak all over the floor, and I was unable to shut off the water to it because the valve under the sink was stuck fully open. I called Bayshore Plumbers, my regular plumbing resource, and Jess and Chris arrived within an hour of my call. They were able to replace the stuck valve in the tangle of pipes and wires under the sink, and they checked their work three times after they completed it to be sure that the valve worked and that there were no leaks. I could not be happier with their rapid response, their positive and friendly attitude, and the quality of their work!
I called Bayshore Plumbers the other day to do a quick fix in my bathroom. Apparently one of the lines were leaking under the house, and needed to get it fixed fast! Jesus the plumber that came to do the work was a great guy. He worked the entire day, right through lunch to make sure that i would have water. He crawled to the bottom of the house and got to the problem fast, figured out what he needed to do and turned off the water and started working on the issue immediately.
I would recommend him for everything! These guys are great plumbers!
Bayshore was fast, efficient, here lickety-split and honest about the best way to fix things.
I am so thankful for the great service, friendly demeanor.. and yes, I am thrilled that the pipes behind my washer are not leaking 5 gallons every hour and a half.
I highly recommend Bayshore
Ryan L.
08/07/2017 12:00:00 SA
Cannot express the level of professionalism and high quality worksmanship that Bayshore did for my tankless water heater. Initially my tankless water heater was installed by a different plumbing company that my home warranty selected and that person did a horrendous hack job that was not safe and would never pass permit inspection. So I looked up officially certified Noritz tankless heater installers on the Noritz website and Bayshore Plumbing popped up. Within a few minutes of examining my setup, Sam (the owner) identified all the issues and sent me an estimate via email explaining all the items that needed attention. Him and his helper arrived on time on the scheduled work day and after a couple of hours retrofitted my tankless water heater to meet building code (bonding connectors, proper exhaust pipe to roof, expansion tank, condensation neutralizer, proper diameter gas pipe, sediment trap). The city inspector checked out my tankless heater today and it passed with flying colors. In fact the inspector was impressed with the clean and proper job that Sam and his team did. Highly recommend Bayshore Plumbing to anyone looking for a tankless heater installed at their home.
Gregory M.
01/05/2011 12:00:00 SA
Bayshore Plumbers replaced our entire lateral sewer line, from the house to the main line under the street, in December of 2010. We entertained several bids to replace the line using pipe-bursting. Juan's quote was complete and he seemed the most confident of the job, so we chose BayShore.
They encountered some major problems during the pipe-bursting: tree roots caused several cables to shear. As a result it was necessary to excavate additional portions of the street, to retrieve the cables, and by the sidewalk, to retrieve the bursting head. They also had to reschedule the inspections. All told this added several days to the job.
The crew did a thorough clean-up.
Despite all the difficulties, Juan stuck by his original quote. A pleasant surprise!
I needed to have a new handle and insides repaired on a toilet. I called this morning and easily received an appointment today at my choosing 4-6pm. Tommy came at exactly 4pm. While he did not have the parts on hand, he went out and found the parts and came back to fix the toilet & was done by 5:25. Not only was he pleasant, on time and courteous, he did a great job!
I wouldn't hesitate to call this company again for the next plumbing issue.
This review does not include their pricing. I have no idea how much it cost as I did not have to pay for it (am a renter).
Overall, they are prompt, professional, honest regarding which option to take, and able to come during off hours for an extra fee. Scheduling was a breeze, however, their phone etiquette needs improvement (-1 star). If you face this, do not worry; go ahead and schedule an appointment; in person, he was very courteous.
I had two different issues that needed to be looked at. The first issue was quickly evaluated and was told it would be quicker and cheaper to just replace, which was scheduled later for a second trip. The second issue took much longer. Much time was spend evaluating and trying to fix it. Although there was improvement in the end result, it was not back in full normal condition. Therefore, there was no charge.
John T.
05/11/2014 12:00:00 SA
Bayshore came out on a Sunday and covered a re-visit under warranty with no charge. The warranty had expired 2 days before but they didn't hesitate to take care of the problem.
Great service
Tammy T.
10/08/2018 12:00:00 SA
We have been using Bayshore Plumbers for a few years now on both our personal properties and our construction projects. Marin has been my main point of contact and he has been extremely helpful to us and has always made us feel like our business is important. He does what he says and we respect that. Marin has been a pleasure to work with every time I've contacted him. All of their workers have arrived within the time window given and have always solved our problems.
Howard C.
04/12/2016 12:00:00 SA
We needed the two inch drain line for our stacked washing machine cleaned out as it did not drain well.
They were recommended by another plumbing company who does not clean sewer pipes.
They called as they promised and showed up on time. The plumber was pleasant and stated the price would be $217. When I commented that it seemed high, he calmly said it was a flat rate charge. I agreed. He moved the washer out of the way and had it snaked out in no time. His work was neat and he did what he could to move the washer back in place but I still needed to hook up the hoses and drain and connect the gas line for the dryer portion.
He was finished in 31 minutes before he handed my his invoice.
I can't complain about his work, tools or skill. The job was not rocket science or especially tricky. The price seemed quite high and the other plumbing company commented the charge was quite high also.
If you are in need of sewer lines being cleaned out consider looking for another company.
Last night, our bathroom toilet, tub and shower all mysteriously decided to clog and overflow. After attempts to plunge, we decided to call Bayshore, as nothing was working.
During the call, they mentioned that there was probably a blockage in the main sewer line from the house. We asked for an appointment to come out in the morning but they suggested sending someone out that night (approx 7:30) as we shouldn't use any water until this was cleared. They let us know there is no additional charge for coming out, as opposed to waiting until the morning, so we gladly took them up on the offer. Tommy showed up, right at 8 as promised, and started to investigate.
Tommy thought it might be tree roots growing into the pipe causing the issue, and sure enough, it was. While it took some time to find access to the sewer line (had to go in through roof vent), he was able to clear the line quickly and get things working again.
Not only was the service Bayshore gave us over the phone great, but Tommy was EXCELLENT. He talked us through everything and gave recommendations so we don't go through the experience again.
WE HIGHLY RECOMMEND BAYSHORE!
My tankless water heater has been under performing for years so I called Bayshore Plumbers because they install Noritz units. I was shocked at the $250 service call, but customer service person said technician would take a look before the meter started. Baldomero Godoy came, looked at unit, checked several things including shower flow and water pressure. He told me what he thought the problems were, which is probably not the water heater, and said that there'd be no charge for this. Now I have information that I can act on AND a plumbing service name when I need one. Thanks, Bayshore!
Punctual, knowledgeable, courteous and cost conscious- Tommy especially is an amazing contractor and I highly, highly recommend him.
Teresa R.
11/01/2012 12:00:00 SA
I set up to de-scale my tankless water heater and it turned into a bigger project than expected. It turns out that the water heater was installed incorrectly and needed valves added and work done to the exhaust.
Menny was very patient with me and took it in stride when I freaked out about the quote. He was patient and broke down the work he recommended getting done. After I calmed down, they did the work that day. They kept a clean worksite and wore booties in the house.
All good things.
Valerie B.
01/05/2019 12:00:00 SA
Alex Gonzales did a great job for us, hooking up everything under our kitchen sink after a remodel. When I didn't have an exact part on hand he was able to find the right thing in his van with no delay for seeking it out at the hardware store. Highly recommend Bayshore Plumbers and Alex.
Lin S.
04/03/2012 12:00:00 SA
Prompt services on a Saturday morning for a clog in our main drain line - utility sink backed up all over the laundry room on the ground floor.
Had someone on site within an hour after giving a 2-hour window.
Fixed the clog - and cleaned up before they left - were courteous and respectful of the sleeping toddler!
Bottom line: great service for a reasonable price.
Wow! These guys are the best. They returned my 8 pm call within 30 minutes and were here by 9 pm. Michael was professional and courteous, and found the problem right away. They gave me the quote on the phone and again before Michael started working. He worked on it until the problem was fixed!
I had a Weekend onset leak from second floor bathroom . One call Monday AM had Andy Tellez here that day to discover the problem with return early Tuesday to fix it. Even with having to go through the dining room ceiling, they were quick and clean and professional.
Erin S.
11/10/2012 12:00:00 SA
great service! we called the office first thing on a saturday morning and they were at my home by 10am. They replaced a coroded pipe and fixed the dishwasher draining system...moved a hose. Anyways...these guys are polite and efficient. They are professional and I will use them whenever we need to call a plumber in the future. I suggest you do too.
Adolfo was incredibly patient, professional and accommodating. I had a last minute plumbing emergency (I was hosting a holiday dinner) and he came in a very short time as was able to diagnose the problem quickly and efficiently. It is nice to know that there are trustworthy, ethical people nearby that are able to help.
Melanie N.
05/07/2010 12:00:00 SA
Awesome!
We had a very clogged toilet. I called Juan at 12:20am - and he answered the phone. I thought I'd get a machine and felt horrible for waking him. I requested service for the next day.
Victor called at 8:20, arrived 15 minutes later. By 10:20, he had tried several methods and took the toilet outside. He got it cleared. (my babysitter or kids put a couple baby wipes in.)
He removed old seal, put on a new one. Installed the cleaned up toilet back in place. Trimmed the oversized bolts and even caulked it.
The price was very reasonable. Friendly and polite service. Amazing arrival time. I've finally found a great plumbing service. Thanks to Juan and Victor. Highly recommend.
I never knew dealing with a plumber could be so easy! I expected to wait 3 days before a grizzled old crank deigned to show up and take all of my money for some imaginary extra problem.
I called Bayshore pretty late in the day but our issue wasn't an emergency so I set up a next-day appointment with a two-hour window.
I was hanging out at home to wait and the tech, Michael, called to say he could come a bit earlier if it was convenient for me, which was awesome. He was super polite and friendly, explained what he was going to do, fixed the issue quickly, suggested ways we could help prevent the problem in the future, and was on his way. Awesome service all around.
Prompt, professional, and reasonably priced.
I noticed a slow leak developing from my water heater on Saturday night and called Bayshore Plumbers on Sunday at 12:45pm. They answered the phone (a surprise), gave me a 2 hour window from 1-3pm, and Victor arrived at my door at 2:30pm. He inspected the water heater, confirmed the price estimate that I had received over the phone ($1033 for the water heater including installation and removal of the old one + $75 for brackets + $15 valve), and proceeded to work diligently over the next 2.75 hours to replace my corroded and leaking 40 gal water heater.
Simple and easy replacement of my hot water heater that I thought was going to be a disastrous Sunday afternoon plumbing affair.
Thanks Bayshore Plumbing!
Hari B.
10/12/2012 12:00:00 SA
Came the same day, prompt and courteous, did the job right.
Fixed a leaking flush and a faucet in teh kitchen.
Will call them again and recommend.
Our garbage disposal garbage was not working for a while, so I looked on Yelp and I found that Bayshore Plumbers has fantastic reviews, then I decided to make an appointment with this plumbing company. The plumber who came to our house was Michael. He arrived on time as I expected in between 8 - 9 am. Then he checked the garbage disposal and he fixed it in about 5 minutes, and he told me that our garbage disposal was not working because a bottle lid was stuck in it. When he was done, then I was planning to write a check then he told me that I did not have to pay anything because he did not do any labor things. I am really thankful for his honesty attitude, and I would recommend this Bayshore plumber to anyone who needs plumbing.
We had a water heater go out. Called three companies, Bayshore answered first, and were able to come out within an hour. They took out the old one, put in a new one, changed out the shut off valve, added up to date earthquake strapping - done in under two hours, one year guarantee on their work, licensed, friendly competent staff AND a senior discount!
Oh, not to mention, when the other companies called back, their prices were 400 and 700 higher! Great job, thanks to Juan, Mario and Valdoramo!
Darren T.
11/10/2015 12:00:00 SA
We had a leaky bathroom faucet for the hot water line. Bayshore Plumbers recommended that we replace our faucet, angle stops (both hot and cold water), and 2 flex lines. Total estimated cost was around $440 in labor and parts, excluding the faucet that we would have to provide. I was suspicious of the recommendation. I did some research on YouTube, then went to Home Depot for some follow-up tips. While at the Home Depot, I ran into a retired patron that does his own home improvement and repairs. He told me I did not need to replace anything and showed me how to fixed the leaky faucet. The upshot was that I easily repaired the leaky faucet by myself in about 30 minutes. No new parts were needed.
Two years ago, Bayshore Plumber recommended that we replaced a running toilet. Total cost, excluding the new toilet we provided, was around $400. Now I wonder if that was even needed.
Bayshore Plumbers have lost my trust. I will never use them again.
Miguel was very friendly and professional, like he was talking to family not just a potential customer. He listened to me and said he would send somebody out right away.. He came toilet was leaking replaced the flapper
My water bill was awful !!! He was in and out within 30 minutes charged me for parts and has earned a new lifetime customer, Bravo for local family businesses. !!!!!!
From Sue Redwood City
FIVE STAR FROM START TO FINISH!
Kitchen sInk and washing machine were backed up this morning. I called at 7:30, Juan said someone would be there btw 9-11. At 9:05, Victor arrived. By 10am problem solved! And only $100!!!
I'll never use another plumber again...Bayshore is the one for me
(BTW, compost those coffee grounds...not pretty when they back up the sink)
Tim M.
10/08/2014 12:00:00 SA
I called these people based on the good reviews that I read here on Yelp. They told me they would have someone at my house between 3 and 5 in the afternoon. At 5:15, I called the office and was told the truck must be stuck in traffic. No apology. I think they couldn't care less if they got my business or not.
We had a back-up/blocked pipe which prevented our washer from draining and it flooded the laundry room. Sinks were gurgling and filling and we feared flushing toilets or showering not knowing where the clog originated. This happened late Saturday and finding a plumber to come out then or Sunday almost impossible. After reading Yelp reviews I was able to contact Bayshore Plumbers and they scheduled a plumber to be here the next morning. Jesus (Jess) and his partner called early to confirm their arrival time which was nice. When they arrived Jess listened carefully and asked good questions to diagnose where the problem was. We've had plumbers in the past who never could find the clean out so I assumed maybe the house was built without one (my Mom's house I help her with). As part of his inspection Jesus even went went in the crawl space half the length of the house to inspect the washer pipes which looked fine to him. After checking several other things he concluded with two estimates -- one to unclog the affected pipes, the other to install a clean out. Both estimates were reasonable given the number of hours required. We agreed to the temporary fix for the time being. While beginning this work Jesus kept looking for a clean out and did manage to find it! They finished their work (on a Sunday) cleaning out all pipes, under estimate and with a 30-day guarantee! I credit the success to Jesus/Jess. Because of his excellent listening skills, great questions and persistence our problem was solved and an important part (the clean out) of the house was located. This company is very fair in their pricing and I found Jesus to be very trustworthy. Thank you Bayshore Plumbers for your professional services and hiring of people like Jesus!
Great service! Needed thermal couple replacement for the water heater, they sent someone out within 1 hour, got the job done in no time!
George F.
08/10/2014 12:00:00 SA
I found them on Angies list and Yelp and called them to stop the foghorn noise that happened every time I flushed the toilet.
the plumber who came was very young and very professional. He heard the noise from the toilet and went under the house to see if he could isolate the problem. He then went outside to our main water service.
He said if we were to change our main valve to a new blade type and that would stop the noise.
He said his firm does not go with T&M but a fixed price.
I agreed to the price and he did change out the valve and did a beautiful job on the copper soldering.
HOWEVER THE NOISE DID NOT GO AWAY.
He came back on Monday and tried turning off all the valve stops to all toilets and then turned them on but the toilets still made the foghorn noise.
The plumber was very young and I did not have confidence that he had the experience to fix our problem as he kept calling his shop for advice.
I had asked that the plumber send a more experienced colleague on Monday to give another look around and find a solution but the dispatcher would not do so. He just said they called other plumbers and had no answer.
As a result I am out the $685 to replace a valve that worked fine and still have the problem.
The young plumber was very professional, identified himself and wore booties when in the house but could not fix my problem.
I would not call them back again for service.
great service! Took care of the problem right away. Baldo was awesome!
April W.
05/03/2015 12:00:00 SA
We had the drain pipes in our house replaced. Bayshore was very prompt, we were able to get a quote the same day I called. The estimator was able to spot some additional, non-plumbing related problems and took a picture while under the house to show us so we can have that taken care of. The work was done promptly the next week. Everyone I dealt with -- the phone person, estimator, and the plumbers were very polite and competent. The work was done on time, and the house was not a mess when they left. The price was in line with another quote we had for this work -- we would definitely use these folks again.
I had an emergency with the main line breakage and a water leak. It was a Sunday and other plumbers weren't answering the phones. Jaciel came to the rescue and arrived within the two-hour window. He was professional and diligent, and fixed the issue. If I need help I'll call them again.
One of the worst experiences with a plumbing company ever!
I had PG&E disconnect gas due to a leak that a tenant smelled. The technician wrote on the report that a flex line coming from the outside into the house needs to be replaced with a straight pipe.
Bayshore came for a free estimate that evening. They called the next morning saying that they need to do a gas test (for $225) before doing the job. They said they would then give the bid based on the test. I agreed, and they scheduled with a tenant to come next day Friday between 1 and 3 pm. I could not meet them at the property since I was helping move my daughter from college that day.
I get a call from the tenant around 3:00 on Friday saying that Bayshore showed her the pictures of the main gas line and it looks all corroded. Notice instead of communicating with me directly, they told this to tenant - VERY UNPROFESSIONAL. I asked to speak to them. They said they can not do the test because some fitting was broken. They proceeded to tell me that the main line may be bad (without running any test!).
I was asking them how can they know that the main line may be bad. I got no explanation.
I then asked if they can just replace the flax pipe that PG&E indicated needs to be replaced. They said they would then need to replace all flex lines to make it to code. I later found out that it is not necessary to replace all flex lines to code - only one leading from outside inside.
They quoted my $960 to replace 3 flex lines or $3300 to replace main line and 3 flex lines, and they could do this on Monday. I said I will think about it.
I hired another plumber who tested all lines and connections. He said the main line was fine. He replaced 3 flex lines and shower head at a total cost of $580.
He then performed pressure test to make sure all pipes/ connections are OK.
Here is the summary of my experience: these guys are rip-off artists who pray on your fears.
I would never recommend this company to anyone!
Wow, these guys are the best! Called at 5:00pm on a Friday night with sewage backing up into bathtubs at my in-laws' house, and by 7:30, everything was flowing beautifully again! They quickly diagnosed the problem (big tree root clogging up 70% of the pipe), and got to work. Super friendly and professional from the first phone call, to the final goodbye. I will definitely call this company again!
Rebecca L.
01/03/2013 12:00:00 SA
When our hot water suddenly turned cold today, Bayshore Plumbers were the only who would come out same day. A pesky pilot light was the problem. Not only did Adolfo take care of the problem, he gave advice about care of the heater and it's life expectancy. He also explained and had me re-light the pilot so I can take care of it myself next time.
Very friendly, prompt, and quality service!
Steve H.
08/12/2017 12:00:00 SA
I called Bayshore Plumbers on a Friday after my sewer drain became clogged. They answered the phone and scheduled an appointment for the same day. The tech (Leo) called me to update when he would arrive (they gave a 2 hour window). Leo quickly figured out where the problem was, and cleared the drain, doing 2 complete cycles with the snake to insure my problem was solved. I have owned several older houses in the past 30 years and used drain cleaning services dozens of times, and this is the best experience to date. The price was reasonable and they offered a 30 day guarantee for the work. Highly recommend this company!
Found myself standing in a puddle at my kitchen sink with a leaking drain pipe, searched Yelp and found Bayshore as one of the highest rated in my area. The reviews are all true! Called at 8AM and a service man was at my door in less than an hour. After a reasonable estimate, my kitchen sink was working better than new because all of my draining pipes were going bad. He cleaned a potential clog and was done in 45 minutes.
Found out they do electrical and kitchen refinishing too. Will definitely have them on file at the next emergency.
Yuko k.
06/02/2011 12:00:00 SA
They are perfect plumbers.
My kitchen drain got clogged again.(They were solved my kitchen's problem last week.)In this case,I guess I put eggshells into the disposer.It was my fault.But they did their work for free.Because they have warranty.
They were very kind for me and friendly to my children.We're happy to meet them.I'm proud of my choice!!!!
Elaine M.
03/09/2012 12:00:00 SA
Really nice and knowledgeable people. Used the Angie's List Special for a home inspection and added an installation of a hand shower attachment.
The inspection was extremely thorough---inside, outside and under the house. Everything was in order and NO attempt to promote un-necessary work. These are honest people. Very reasonable for the small installation.
Very fine job plumbing a new Pelican Water Softener and removing the old one. They also drained my hot water heater at no charge. Considering what was done, the price was very reasonable, and I won't hesitate using them again.
Ed H.
Wow!
These guys were the best!!!!! Mario and Selso!!!!
They called to see if coming a little earlier would be better and YES IT WAS!!!!!!!
Friendly, hardworking, and fast!
The drain (and other parts) from the bottom of the tub and bathroom sink were eaten away and the water would simply drain onto the pavement under our home.
Clean and fast!!!
If I need help I'm calling these guys!!!!
Bayshore quoted a rate of $149/hour. When the quote was made, they knew exactly what kind of water heater I had. When the plumber arrived, he assessed the problem and said it would take one hour or less to complete the repair. Then I was told that the charge was by the job, not by the hour, and that the actual charge was $90 more than I was quoted on the phone. I called Bayshore while the plumber was here, and they now said that the charge was by the job and not based on an hourly rate. So at best, they're bad communicators. At worst, they're into bait and switch to increase their profits at their customer's expense.
The plusses: the plumber did the work expeditiously and the problem was solved. Bayshore did work with the customer who is still on warranty with the vendor of the water heater.
Emilee H.
11/03/2015 12:00:00 SA
We woke up to a steady flow of water coming from the meter cavity in the front yard, called the water dept. to first assess, only to find the leak was coming from our pipe, not the water dept. I found Bayshore Plumbers on yelp. They were able to schedule me in later that day but said they would call if any cancellations came up. They ended up coming earlier due to a cancellation. Menny was our service man and he was very pleasant and knowledgeable. He immediately started digging, found the leak, quoted us a price and finished the job. Before he closed the cavity back up he showed me exactly what the problem was and why it happened! I'm sure there are cheaper companies but I think there is something to be said about same-day service and service done right! We will surely rely on Menny and Bayshore Plumbing in the future, no complaints here!
stacie b.
07/09/2014 12:00:00 SA
For all the negative stigma plumbers have...apparently BAYSHORE PLUMBERS are out to undo all of it! Michael was ON TIME, courteous, he listened well to my problem (my upstairs apartment neighbor's kitchen sink occasionally backs up into my bathroom tub, and it comes up as rotten food in my bathtub!), and NO PLUMBER'S CRACK as he worked.
I expected he'd have to root it out as we had done about 18 month ago, but when he opened the valve, squirted water in and only a small amount of food particles came out, he determined that it was in good shape (and it must have been a one-time blockage.)
HERE'S WHAT YOU MUST READ: though he was here for at least 30 - 40 minutes thoroughly checking things out, when he determined that nothing needed to be done to my pipes.....HE DIDN'T CHARGE ME ANYTHING FOR THE CALL!
YES, YOU READ THAT CORRECTLY, A PLUMBER THAT DIDN'T CHARGE ME A DIME even though he came out and spent his good time checking my problem out.
Honest, fair...watch out plumbing world...your bad name might just be put to rest if Bayshore Plumbers has their way! (Imagine if ALL businesses ran theirs this way...)
Thanks again Michael...you can be sure you will have MY plumbing business from now on!
The first thing that happened to my toilet when I got home: it overflowed and covered the bathroom and the hardwood floors. I may, unfortunately, need to go to small claims court to fix the damage. I called them to fix a water pressure issue (a mere hissing sound from the toilet) and I get an overflown toilet. If you're not a fan of overflown toilets or don't mind finding yourself in small claims court, don't call these people. The toilet is still flowing and will probably flow all night until I can get someone to look at it tomorrow morning.
Beo B.
03/01/2019 12:00:00 SA
Sam did an excellent job installing a sewer clean-out for our property. We are super happy about the great work he & his Bayshore Plumbing crew performed for us. They were excellent all around in terms of availability, timeliness, & skills. And also very cost conscientious. But where Sam's outstanding character really showed through was in his dedication to completing our job even when the County chose to stall our project, not for any valid reason but b/c their records were outdated. Our 3 day project turned into a month long project, but Sam stuck by us and showed up every time and did everything he could to expedite & work with the County so that our project could finally be finished. I wish that every contractor that I hire could have such high morals & work ethic. Obviously, if we have any plumbing needs in the future, Sam & Bayshore Plumbing will be immediately getting our call.
I found this group to be CROOKS. I asked for them to fix a leak in my kitchen. They initially wanted to charge me almost $1k. I purchased the parts on my own and reduced the cost by almost $200.00. They didn't correct all of the issues and the leak began again a few weeks later. They tried to tell me that they did everything correctly. In having 2 other plumbers come out and a friend (contractor), I have been told that I was duped and none of the other work was necessary.
Additionally, this group told me that I would have to replace my entire bath/shower set in a bathroom due to a leak. Their quote was over $800.00. I had my friend look for the parts and purchased new handles for 1/4 the cost and had his plumber put them on. The plumber charged me for 1/2 hour of work.
These are horrible people who lie to make a buck. I would not recommend them to anyone.
Neil P.
08/02/2011 12:00:00 SA
this review is only for the estimate as the work was not done by them. they came promptly and were courteous. I needed 2 estimates, one for a gas shutoff valve replacement and one for an alteration to the hot water heater vent. They wanted $185 for the valve which PG&E said they'd do for $100. the guy said he'd get back to me on the second job but never did. OK the estimate was free but at least they could have gotten back to me on the quote for the vent work.
Ada C.
01/07/2014 12:00:00 SA
Bayshore Plumbers responded promptly to my call for help with a polite crew who arrived on-time and checked out the issue. Super honest- explained it wasn't a plumbing job but a contractor job, and offered some suggestions on who to work with. Would recommend calling these guys.
I was looking for a water softener installer and got four estimates including Bay Shore (Manual). The other three estimates were in $300.0 +/- 25, and they told me on the spot. Bay Shore's was $1000. And was a day late than what he promised. This was my first time dealing with Bay Shore but did not find the guy who is someone i would do business with. The first impression is definitely not good.
Matthew S.
04/11/2010 12:00:00 SA
I called Bayshore about two leaking showers under my newly purchased house. Jesus came out within 1 hour of my phone call. The quoted price was about 10% lower than another quote I got. Jesus told me he could have the job done in a few hours, so I went with them. Within 3 hours, both showers were fixed. What I found really helpful was the free home inspection. Jesus took me around the house and explained a lot of plumbing to me. He gave me useful advice about simple repairs I could do myself to save some money and he quoted me prices for more advanced plumbing.
Overall, Bayshore quickly arrived at my house, efficiently finished the plumbing problems, and helped educate me about my house. Five stars!
My first review. Found Bayshore Plumbers on the Yelp site after I got what I thought was a ridiculously high estimate from another plumbing company to replace a single handle shower and shower head in our bathroom.
The repair was a little more complicated than I expected. Baldo and his assistant had to cut into the drywall in our bedroom to expose the pipes and solder the new valve in place. They did a great installation job and their price was very reasonable (much less than the other plumbing company). They also noticed the pressure relief valve on our water heater was discharging water, so they fixed that. They noticed my tankless water heater in the back of the house was installed incorrectly -- they ran a pressure relief pipe to outside of the closet and replaced the gas line going to the unit. Last but not least, they realized the reason the pressure relief valve on the water heater was discharging water had to do with the water pressure. It was too high and there was no regulator between the water main and the house. Baldo and his assistant broke up the concrete and installed a regulator and shut off valve. These guys are terrific. They're honest. They're very professional. I recommend them highly and will definitely use them in the future.
We called Bayshore Plumbers Saturday night since our kitchen sink and utility sink in the garage were backing up when running the dishwasher and laundry machine. They called us back Sunday morning and told us they can be out to inspect and snake the pipe they shared. They do not charge extra's for a Sunday visit, which was a nice surprise. They provided us a two hour window, and they arrived on time. Menny, the plumber, was very professional and worked hard to fix the problem and charged us a reasonable rate. We highly recomend Bayshore Plumbers.
I hired Bayshore to put in a gas line for a fireplace insert. Juan came over and gave me an estimate for the job and also estimated it would take 1/2 a day.
On the day of the job, I had 5 plumbers at my door at 830am (a contractor that shows up when he says he will!). The job ended up taking all day, and Juan had to come back the next day for the city inspector. While waiting, Juan walked around and finished up tiny details, like filling in holes with insulation foam. Juan was very professional and his final price was just a fraction over his estimate. He also took care of all the permits with the city.
I will definitely be hiring Bayshore for my future plumbing jobs.
Called for service day after thanksgiving and was given an honest, straightforward assessment of the draining problem in kitchen. Issue was addressed in a good 15 mins, no fuss, Jesus knew what he was doing, and was friendly and polite.
Service was very punctual and fuss free. The yelpers are right, this is a great establishment.
Also called Juan up for a consult today and he provided a second opinion to a fairly major problem in our complex. He was professional, prompt, and explained in good detail the options we had. We will not hestitate to give him our recurring business in the future.
Greg M.
07/09/2010 12:00:00 SA
John Martinez came today to remove two old tiolets and replace them with two new tiolets. John came right on time and did a great job on both tiolets. He was very clean during the job and left our home clean. I was very pleased with his work and I would use this company again.
It's too bad there's some negative reviews on here, because I thought they were great. We had a standard plumbing emergency & were told someone could come between 2 & 4. Juan & another guy (name?) arrived at 2:30 & proceeded to snake the drain while I did my work at my desk. Juan was very helpful in assessing what was wrong & needed to be fixed & he provided a quote for a fix we might want to make in the future without pressuring me in any way. We were quoted a very good price (basically the same as a competitor's except ours included the video as well) & that's what we were charged. I have no complaints & would call Bayshore again.
Baldo and Meny came and promptly fixed a broken toilet and descaled my tankless water heater. Not only did they do great work, they arrived at the beginning of the time window, were super friendly with my pets, and very polite and respectful to me and my husband. I was so relieved to get the toilet fixed before company arrived for the holidays! Bayshore Plumbers saw to it that that would happen for us!
Amazing customer service and professionalism! Since we bought our house last year, we've needed a lot of help with all kinds of plumbing issues - from repiping, installing a tankless water heater, diagnosing a leaky bathroom and clogged drains. For each job, Juan and his crew have been nothing but prompt and professional. They come promptly and clean up really well after the job is done. He even had to do some late night calls for us. I knew he had been busy all day working, but he still showed up promptly after hours to diagnose a clogged drain. That night he worked a long time in the rain to diagnose and fix our problem, knowing that we really needed to issue resolved in time. Juan is one smart, cool and very patient guy. I would highly recommend him to anyone!
Johnnie C.
07/12/2010 12:00:00 SA
Great company! Spoke to the owner and he had an opening from 3-5pm today but I have an appointment at 3pm so I suggested tomorrow for them to come out. He said how about we get you using your toilets today and either I or Gary will come out at noon? Noice!! So Gary shows up at noon (on the dot!). Brings the power auger to the back and gives the external outlet a good cleaning! That did the trick. He went back and cleaned it again just to make sure everything's good. Was punctual, friendly and super fast (only 30 minutes)! Thanks Juan and Gary!! A++++++
Peter C.
06/02/2011 12:00:00 SA
Had a clogged sewer line at 5:30 pm. They were here within 10 minutes. Sewer line had no cleanout so they had dig up and puncture the line to unclog it and then put in a bidirectional cleanout. They finished the entire job that night and got us back into service.
It was somewhat expensive but reasonable considering it took them until 9 pm to finish the work, it was after normal business hours, and they were able to start almost immediately.
I'm very happy with their work and the guys were very nice.
These people are modern day saints and they should the recognition they deserve! I recently purchased and moved into a mobile home in Sunnyvale (located in the South Bay) and after about 4 months our water heater had sprung a leak.
Our warranty company sent out a plumber from our area to come inspect the damage and give them a quote. The warranty company tells me there are a bunch of code violations and other damages that needed to be addressed before they did any work.
One of the code violations that needed to be addressed was a missing water valve for the water heater. So the plumber told my younger brother who was home at the time that he couldn't shut off the water going to the heater, so we had to keep the main water line turned off. The leak started on 12/19/11, plumber from south bay came on the 20th, so we didn't have any running water for a couple days.
Our real estate agent was helping us through this debacle and he recommended his friend Juan and his company for our repairs. At around 4:30pm today Juan was at my door and told me he came to look at my water heater. He drove from Redwood City to Sunnyvale on the night of his company Christmas dinner to give us running water as a favor to his friend!
He went over to the water heater, took about 5 minutes to work his magic then turned on the water for us. I will be forever grateful for what Juan did for us today and I hope whoever reads this will find that people like Juan are extremely rare and will give them their business as well as the respect they deserve.
Tina U.
05/09/2016 12:00:00 SA
I scheduled for 8am appointment, the company called me to re-schedule for 10am which I agreed. No one showed up, I then called the company to follow up. The man answered the phone said the service guy is another place and is on his way. He was going to call back immediately. He never did. After another 30 min, I called the office. The lady Sophia answered the phone, and wanted my name and address for billing. I told her I wanted to cancel the no show appointment, but she was more concerned with billing. This is a very unreliable company!
Standard snake job on a sewer line. They gave a two-hour window (on the day after Thanksgiving) that was very near to the time I called. Meny and Baldomero showed up on the early side of the time window, got the job done, no haggles, no hassles. Didn't really need two guys to do snake a sewer line, but the job got done quickly. Worked for me.
Marie B.
01/06/2011 12:00:00 SA
I have had two very positive experiences with Bayshore Plumbers.
They are responsive and courteous and they will tell you the cost over the phone if you ask. They provide you a two hour window and arrive within that time. Today I called and they were here within 40 minutes because I had appointments later in the day.
The first time they installed a Grohe faucet and fixed a slow drain. The second time two gentleman arrived installed a Kingston water filter faucet and discovered a small toy in my bathroom drain which had made it drain slowly. They showed me a small manufacturer defect in the rubber rings on the water filter and fixed it before installing. They also had to get another part to replace the supplied washer to install it correctly. I am happy with their work and the extra time they took to discuss some future projects I have in mind. Again, I enjoyed working with their courteous staff.
The fixed price is really a good thing. (I've used another plumber from yelp who had high marks, and he charged by the hour. So I had no idea of how much it would be, and I felt it was a bit high. Any portion of the hour is rounded up. Also, this other place being a one man shop I had to call a few times, I felt like I was being interviewed and wait several days for him to arrive as he juggled his other jobs.) I much prefer knowing the cost ahead of time and the prompt service I got from Bayshore. If they do multiple things, they give a good discount.
I definitely will use them again and feel confident referring others to them.
I really liked Juan because he felt like someone I could trust. He took the time to explain the issues to me (leaky toilet and replacing a tub spout), how he was going to fix it, and what I needed to know in order to prevent future problems. There was one item (a mysterious leak) which unfortunately, he wasn't able to figure out; however, he didn't charge me for the time he spent trying to replicate it.
I also found him to be efficient with his time. There were 3 separate items he needed to address, and he was able to work effectively with his assistant where it didn't feel like they were wasting time or stalling.
Sue Ellen E.
04/10/2009 12:00:00 SA
I cast another 5-star vote for Bayshore Plumbers. Totally kind, considerate, thoughtful, and competent. Miguel checked with us regarding which height we wanted the new shower head and shower handle before setting it up. That was so great! That kind of attention to detail and respect for customers is what we remember, in addition to the awesome plumbing. We'll definitely keep his card handy!
Laura N.
07/10/2012 12:00:00 SA
I won't use any other plumbing company than Bayshore Plumbers. These guys are always on time within their given window, and reasonably priced. I've had them out when it turns out there isn't a problem, and they DO NOT CHARGE! BP's are friendly, professional, come equipped for any problems they may encounter, and I would hire them over and over.
Marci H.
01/09/2012 12:00:00 SA
Highly recommend Bayshore Plumbers and we will be definitely calling them in the future when the need arises. The toilet clogged on a Monday night, I went thru the Yelp list and it is amazing how many plumbers who say they are 24/7 really aren't! I called Bayshore Plumbers at 8pm, they answered on the first ring at 8pm at night!! The very nice gentleman said he could promise someone within a 2 hour window which was a huge relief to us. Juan arrived at 9pm - only ONE hour later and solved the problem within 10 minutes! He was warm and friendly, incredibly conscientious about keeping things clean and of course, effective. They are also very reasonably priced, especially for a 9pm house call. Thank you Bayshore Plumbers!
These guys are very honest and I highly recommend them. We called them for what we thought was a plumbing emergency after 7pm. A polite, friendly and responsive gentleman from Bayshore came right away, listened carefully to our situation, looked around, patiently considered the situation ... and told us that he thought we didn't have an emergency after all. He recommended that we do nothing except for one little free thing we could do ourselves. Even though it was after hours he did not charge for the visit. We will definitely use this company again if we need help in the future. Thank you Bayshore Plumbers!
They were prompt, fast, professional, & friendly. And they bid lower than other quotes we received.
Called at 6p. They arrived earlier than promised. Snaked the drain, and I'm in business. Very professional and good first experience.
Had a plumbing emergency on a Sunday morning and called Bayshore around 10:30 am. They gave me a 2 hour window for coming out between 11-1. Baldomero came out within the window, fixed the repair quickly, and went above and beyond to improve the existing plumbing situation! We were expecting to pay through the nose, but the bill was totally reasonable! Highly recommend!
Danielle W.
08/11/2012 12:00:00 SA
Came out and gave a free estimate. Wasn't an emergency so we scheduled for 2 days later. Friendly and professional and finished promptly. Would definitely use them again!
Great service! We have had a slow running drain in our shower for a long time and I haven't been able to clear it myself with anything over the counter. I left a message with Bayshore and I received a call back within the hour. They were able to come out the same day to snake my drain, and it has been free flowing every since.
Walter P.
01/08/2011 12:00:00 SA
I had a backed up kitchen sink on a Saturday morning and knew that it was the outside drain line that was clogged, not the u-shape under the sink. I called, they answered, gave me a 2 hour window, showing up on time, had the right tools, got the drain unclogged in 20 minutes. Good, polite, got the job done.
Chris C.
02/07/2011 12:00:00 SA
Guys came to my house on time and continued to communicate throughout the day because I was late getting home from the tire installer. They were cordial over the phone even though I was clearly late for my appointment. They cleared my kitchen drain and I'm very happy about the entire experience! I hope my drain doesn't clog up again but at least I'll know who to call :)
This was my first time using Bayshore Plumbers, but I will definitely call them next time. My sewer line clogged between the house and the street, as it does every few years, and I needed it cleaned out. I called at 7:00 AM and was given a window of 8:00-10:00. Gary showed up at 9:45 and took care of business quickly and neatly. He was very courteous and professional. Best of all, I paid less than I did when Roto-Rooter came out in 2006! Very, very satisfied customer.
I've used them twice each time they got to my place on time were very nice and quick. The prices are reasonable and the service is really great.
I had two different experiences with the Bayshore Plumbers, and they deserve two different ratings.
First, I had Juan visiting my house to give me an estimate for a number of things. I appreciate the free estimate, but I think that he biffed up his prices for the services to compensate for that. For the leakages of toilet and shower, his estimates of the problems were correct but the prices were way too high, compared with all other highly rated Yelp plumber estimates. He also looked at a few other things in my house, such as the plumbing under the kitchen sink, the water heater plumbing, etc., and told me that things needed fixing when they either really did not, or could be fixed in easier and less expensive ways. I still believe that he would have done a great job if I decided to hire him, but he was obviously overpricing his services and suggesting overly complicated solutions. 3 stars.
Second, I had Manuel and Baldorado visiting my house for an emergency water heater replacement. They were very quick to respond, did a very professional job installing a new water heater, and their prices were either comparable or even lower than with others. They communicated very clearly throughout their work and gave me great advice about how to take care of the new heater. 5 stars.
Nicole T.
10/11/2011 12:00:00 SA
I had an emergency plumbing situation late at night and they responded very quickly. They were helpful and gave me a fair price. They were life savers!
Fast response on a Saturday morning, came to check out my water heater problem, and it turns out the pilot light is just janky. They gave me a lesson on how to properly light it and were out within minutes! All for free! Definitely will call for my next plumbing problem.
Josh T.
11/03/2012 12:00:00 SA
We had a leaky water valve pipe behind our toilet. Tried to change it myself, but couldn't get the valve removed. Called Bayshore Plumbers and Mario came out quickly, even though it was a weekend. He fixed it pretty quick and some other stuff that was also broken (our main water valve was loose) at no additional cost. He was very knowledgeable and helpful about a number of other things too. My wife also like that he wore booties over his shoes. Thanks!
They came this Sunday to fix our water heater. They had been out a year ago for the same problem (which they also promptly fixed on a weekend), so did not charge us for the fix this time. I'd highly recommend them and will use them again in the future.
Charlotte Z.
12/04/2010 12:00:00 SA
My kitchen island sink was leaking, so I yelped and called Bayshore. Juan showed up when he said he would, immediately explained what was wrong and why, offered to replace the piping, charged a very reasonable price, and everything's fixed. Best part is that I got an education as to the best piping under the sink where the disposal is, and how my kitchen plumbing isn't up to code. He was very helpful, communicative (had to go back to his shop to get some supplies, and called me on the way back to let me know he had to get gas and would be longer than expected). Would definitely hire him again.
These guys are pretty amazing. I called them up solely based on their outstanding Yelp reviews (72 reviews 5 stars at the time) and was not at all disappointed.
Juan came out within an hour or two of calling in and diagnosed a problem that two other home warranty reps could not figure out. The fix involved quite a bit of work but they were able to get it all done same day. They replaced all of the piping behind my garage sink, inserted a vent, and fixed up our water heater. They were super fast, cleaned up after themselves (embarrassingly our garage looks cleaner after they came), and hit the estimate dead on the nose.
I would not hesitate to call them again in a pinch.
Esteban G.
01/02/2012 12:00:00 SA
Amazing work from this guys! After returning from holidays I noticed the water heater was leaking. I gave a quick call to them. 30 minutes later they came to my place, we agreed with the quote (thru my landlord), they went to pickup the materials and 90 minutes later after that they installed a brand new water heater! Thank you!
Ryan H.
02/03/2012 12:00:00 SA
Totally saved our behinds tonight.....
A hose burst underneath our sink tonight, we had to turn the water off. Thankfully they came out in just an hour and a half on a FRIDAY night!!!!!!
Professional, helpfully and very nice. Great price too. Many, many thanks again!
I've used Bayshore Plumbers a couple of times, now, and I won't hesitate to call them in the future. Most recently, we had a leak under our bathroom sink. My wife called them about 8:15 am and they were at the house within the hour and had the whole job done in record time. The two men who came out were friendly, efficient, and neat. My wife felt very comfortable dealing with them. I couldn't be happier to have a reliable plumbing company to turn to when a problem arises.
Very knowledgeable. Excellent customer service. High end of reasonable price, but negotiated.
Lorna N.
01/01/2017 12:00:00 SA
DO NOT USE BAYSHORE PLUMBERS! They do not know what they are doing, they do not take any responsibility for their errors, and they are a complete rip-off! I had water coming out of the bottom of a toilet and called them to fix it. When this has happened before, plumbers always look for a clogged pipe first, but Bayshore said it was just a bad wax seal and replaced that and left. The next day, all the toilets in the house (3 of them) were clogged and sewage was coming up into the showers and bathtubs in all of the bathrooms. Since it was New Year's Eve, I could not find anyone to come out but Bayshore said they would come in the morning. They did, and said that two of the toilets and showers were now working but to fix the 3rd, they would charge me extra for the holiday which would be $850 but it would be only $550 (non-hoilday rate). Since I was told there were now 2 functioning bathrooms, I told them to come back next day for the lower price. Just a few minutes after they left, as soon as someone used the toilet that was supposedly fixed, it overflowed all over the floor and sewage started coming up in the shower again in the fixed bathroom. When I called them to tell them what was happening, the owner was rude and laughed at me and refused to take any responsibility for their inability to diagnose and fix the problem. I was so incensed by their rudeness and clear inability to fix the plumbing problem, I started calling around to other plumbers and finally reached Wizard Plumbing who was willing saved the day! They immediately came out (on a weekend holiday), knew exactly what the problem was, confirmed that water leaking from under a toilet is typically a sign of a clog in the line, cleared the clog which fixed all the problems, put a camera in the line for free to be sure the problem was solved, and did all of this on a holiday and a Sunday for only $349. I called back Bayshore back to tell them that a plumber who actually knew what they were doing had quickly fixed the problem and I wanted my money back since they clearly did not know what they were doing and had not properly diagnosed or fixed the plumbing issue. Juan again was rude, argued with me and refused to take any responsibility for his company's inadequacies and failure to fix the problem. What a horrible experience! Stay away from this company!!!
G Y.
06/10/2015 12:00:00 SA
Came on time, performed the service, price was reasonable. That's the only reason why I took 1 star off.
Fantastic! I've had so many plumbing nightmares, I've stopped counting. Based on the YELP reviews I called Bayshore. I have a dishwasher that won't drain. The SEARS guy couldn't fix it-they are totally inept-and the GE guy blamed it on the pipes.
Hopeless. I called Bayshore on a Friday. Juan said they could be there between 8 and 10. Victor arrived early, Perfect. He's a very nice guy, good air about him. He spent an hour and a half troubleshooting-found the clogged hose-cleared it-stayed until I was sure it was fixed AND he fixed a drip under the sink that others had failed to fix.
I am so happy to find these guys. Highest reccomendation,
Last week I had a leak in the plumbing of my kitchen sink. A large puddle had formed on my hardwood floor, so action was needed right away. I called a local plumber, but they couldn't get out until the following day. This couldn't wait. I checked out Yelp and saw the positive reviews for Bayshore Plumbing and gave them a call. Juan answered the phone and let me know that he could be at my house within a couple of hours. Good news! As promised, Juan showed up and let me know what needed to be done and how much it would cost. The plumbing was a jumble of mixed materials from prior fixes; he removed everything and replaced it all with strong, high quality plumbing materials. My expectations for service were exceeded. Juan was professional, efficient, neat and reasonably priced. I have saved his business card and will use Bayshore Plumbing for any future plumbing needs.
Would use them again in a heartbeat!
My sewer was backing up in the toilette and bathtub. We tried drano, using the plunger like crazy, even followed recommendations to use hot water and dish soap, but nothing worked. It was really disgusting.
I called Bayshore Plumbers and within 10 mins. Juan was at my door. Since we moved into the house not too long ago, I had no idea where anything related to the sewer was. He offered to find the valves, pipes, etc. and to figure out what was causing the problem for no cost. Once he figured out the possible cause he gave us an estimate. The price was not bad at all ($120 for using an 100 ft. electric snake). We asked him to come back the next day (to avoid paying extra hours fees - we called after 5pm). A guy (forgot to ask name) showed up on time. Very knowledgeable and nice. He fixed the problem in 20 mins.
I found out they also run an electric services company. Will definitely call them to deal with my house's electric issues.
These guys are fantastic. We had a leak over the weekend and were in a panic. They showed up a few hours later and diagnosed the problem. We decided to have our toilet replaced so we had to wait a few days to buy one and bring it home for them to install. They didn't charge us for the initial visit even though they spent a good amount of time at our home looking at the problem and it was over the weekend. They came back today to install the toilet and fix another issue or two. Amazing, prompt and professional.
Plumbers make me nervous because you hear so many horror stories about getting ripped off but these guys seemed real honest, credible and professional. I'm partial to Mario and Baldomero (the guys who came to our place) but I'm sure the entire team is great. Highly recommend them.
Lightning fast response: got here within an hour of my call (ok, maybe I got lucky.)
A reasonably straightforward job, but they did it fast and at a very reasonable price.
Polite, clean, aiming to please. Couldn't be happier
Jeffrey A.
03/01/2011 12:00:00 SA
Amazing! I had a clogged sewer pipe. Didn't really know who to call, so went on yelp. They called me back in 5 minutes, said they would send someone right over. 15 minutes later, Mario was in my driveway. They assessed the sitiuation and told me how much it would cost. I said go for it. They made sone very intelligent suggestions for a long term fix for my pipes from the 1930's and gave me a little history lesson on pipes and what they've been made of through the years! Really interesting. These guys know their stuff. I'll be calling them soon for other jobs.
Prompt, professional, honest and very reasonably priced.
Victor came to my house in about an hour today and removed tree
roots from the sewer line. I am impressed with his work and
how little he charged for the service. My 5 years search for an honest plumber is finally over this afternoon. I had an impression that this company is highly motivated to remain in #1 position in Yelp. For that, they know they have to earn it. Based on my experience this afternoon, they certainly reserve #1 position. Yelp works!
Called because water was leaking through my Garbage Disposal.
They gave me an appointment within an hour of my calling with a two hour window.
Jacob arrived. Really nice guy and replaced my garbage disposal.
Awesome efficient and reliable company.
Dianne
called company, 2 hours later one plumber came for free estimate.
He is professional, honest regarding which option to take, and be able to get the fixing job done within scheduled time.
Of course your water heater fails on Friday evening. However Bayshore came out about 1 hour (as promised) after I called them and completed the installation of our new water tank. It was nice having a hot shower on Saturday morning. A very good firm.
Todd T.
05/06/2012 12:00:00 SA
Pipe Burst for sewer line repair: Very fair pricing and fast response. My sewer line to the city main was in need of repair to pass inspection. Bayshore offers the best pipe burst service in the area - they met my high expectations. Look around for competitive bids but choose Bayshore Plumbers; I will in the future.
Bruce W.
07/02/2012 12:00:00 SA
We had a Sunday plumbing problem that needed attention before Monday. I called Bayshore Plumbers at noon, Eddy was at the house before 3. He clearly described the range of possible causes of the problem and the solutions. It turned out to be the least expensive type of problem, thankfully. All better now. They will be our first call, next time the plumbing acts up.
We had just bought a house when couple months later one of the sprinkler system pipes broke. We found out the pipe from the house to the main was all pvc, not copper. the sprinkler system was between both and there was no system isolating it.
on top of that, it was labor day, the pipe was broken and we needed water in the house. We called bayshore plumbers and were pleased they would come on a holiday emergency. Though prices ran a slightly higher on holidays than on a regular day, we didnt mind as the difference was small and we were in a bit of a trouble.
We decided to continue with the temporary fix as the proper repair with a copper pipe seemed high. Work was done in about an hour.
We definitely needed a permanent fix. I researched for other plumbers and got ridiculously high quotes. So i called Bayshore Plumbers back.
Finally the permanent repair was completed to code and within 4 hours. We were very pleased with the result, especially for the yard not having been destroyed....it was a nice surprise as we were totally expecting to have to redo the yard and maybe even the fence in their way.
I absolutely recommend Bayshore Plumbers for the quality of the work, their great attitude, promptness in completing the work and just being plain reasonable in their pricing!!
Thank you!!
onder e.
12/05/2012 12:00:00 SA
Very nice guys and work hella fast and efficently. Victor was great and did excellent job. They are not cheap but not very expensive either. Thanks guys.
Chatur N.
02/04/2013 12:00:00 SA
I had an issue with an toilet installed improperly by the previous homeowners. After a month of fighting with the home warranty company, I finally decided to get it fixed on my own dime and called these guys. They called me back immediately and sent out Baldo & Menny to take a look. Estimates are free but they came over and fixed the issue while disclosing costs upfront.
Took just about an hour to fix it, all the while explaining what's going on. They seemed honest, conscientious and genuinely willing to fix the problem. This was a refreshing change from other plumbers who speed through their work without proper explanations... almost like they're doing you a favor.
Bayshore Plumbers is great! I'd use them again... though I hope I don't have to :)
Emily C.
07/10/2015 12:00:00 SA
I have used them twice now and am nothing but extremely impressed. They are punctual, professional and extremely trustworthy! Menny came out first thing Wednesday of this week to check out my leaky water heater and Friday when I called for them to replace, they came back within a few hours. I left to go back to work and came home to a beautifully installed new water heater. Thanks Menny! He even tried to call to see if I could get it under warranty. He went above and beyond even before I paid one penny!
I have inside plumbing insurance associated with my water bill. The contractor assigned to my area is Bayshore Plumbers. I had a backed up and leaking toilet that needed repair. Bayshore sent Victor Que Tas out to repair the toilet. He showed up on time, did an excellent job of figuring out the multiple problems that caused the difficulty. Repairs were done neatly and efficiently. He was able to answer my questions. I was very impressed. Will definately use them again.
Called them to get estimates on water heater replacement, faucet repairs, leak into crawlspace. Was told my place is out of their service area, although I'm in the unincorporated part of a town adjacent to Redwood City. I ended up calling their competitors.
Tom N.
02/09/2014 12:00:00 SA
We had Bayshore plumbers out to snake out sewer line. Their price ($290) seemed high. They charged another $185 to do a video inspection. They found roots and estimated $2300 to replace some sewer pipe. It was hard to understand the plumber's English. We had the work done by another plumber who came out and gave a free video inspection and estimate of $1200 for the same job.
Stephan S.
09/08/2015 12:00:00 SA
OUTRAGEOUS!
We used them a couple years back to install a new water heater without issues. Over Labor Day weekend, it failed, water was leaking everywhere. Called them up and the dispatcher said they would call back ASAP to schedule service. No one called back. Come Tuesday morning, shortly after 8am I called again and they said someone would be on site between 10am and noon. When they showed up, it wasn't very smooth. They had no record to their past work and were asking for a past receipt. I guess their big fat sticker on the unit and the proof of warranty from the manufacturer's website was not good enough, but after phone calls to the main office it finally got it sorted out. Turns out they had to track down the guy who installled it 2 years back to do the job, for some reason. By 3:30pm (after almost 3 hours of work), the water heater was replaced and they charged me $435 for labor, even after complaining about the cost. I believe this qualifies as a ripofff.
Bayshore Plumbing is great to work with. I have been doing Property Managemen for many years and when Bayshore Plumbing was recommended to me, from then on my Property Management Plumbing issues were always taken care of fast, professionally without fail and I happily refer Bayshore to anyone who has plumbing issues or needs new installations.
Juan and his team are knowledgable, great expertise, straight forward, very quick to respond and available 24/7. Another fact I like about Bayshore is that they don't overcharge and let you know the best and most cost effective solution for you.
I certainly highly recommend Bayshore Plumbing.
I needed a new water heater. They came the same day, although the problem was not an emergency. They were very professional, and the work was done quickly and correctly, as far as I can tell.
My only concern is that I feel like the price was pretty high. I didn't get any other quotes to compare, but it was more than twice the price of water heaters I found on the web. And then there was an additional cost, above the initial quite, to bring the installation up to code. I can't say for certain that any of this is out of line, but I would feel better if I had gotten another quote.
Late on a sunday afternoon noticed sewage was backing up into my yard from the cleanout near the house. Yuck! Called Bayshore based on Yelp reviews, expecting to get voicemail. Juan answered the phone on the second ring, and offered to send someone right away. I said it could wait until tomorrow, and he gave me the first appointment of the day at 8am. Jesus arrived right on time, was super friendly, and quickly cleared out the drain. He took the time to have me flush a lot of water through to make sure it was right, and gave me advice on preventing future clogs. Price was reasonable and exactly what they quoted, with no attempts to make additional work. 300 day guarantee. Excellent!
Joanie C.
06/11/2010 12:00:00 SA
Based on Yelp reviews, I called Bayshore because all the toilets backed up into the bathtub. Really awful, emergency situation. It was around midnight on a weeknight. Juan arrived within 30 minutes. He was super nice, professional, knew exactly what he was doing and we were flushing within the hour. Super nice guy, I would call them again for any plumbing need.
Barbara R.
11/11/2010 12:00:00 SA
I have to say all reviews are right on track!
I had a slow draining shower; no emergency, but it was getting really bad and I was home. I was given a quote and 2 hour window after calling; Miguel was right on time. Very clean, wearing boot covers (and he took them off and put them back on at the doorstep each time he went to the truck....I can only imagine how tedious that would be!). He fixed the problem in less than 30 mins and cleaned up everything (he had a blanket he put on the floor while working and a few towels, as well). It was a very good use of $98, my time, and I actually saved money by not buying Drano (that would not have worked and would have sat in garage forever).
I hope I don't need a plumber anytime soon (fingers crossed!), but if I do....
Rachit S.
08/02/2011 12:00:00 SA
We had an issue where the pipe going from the house to the main was made out of some plasticy material. When the pipe broke, the plumber that came originally fixed it and said it was PEX and not suitable for use underground. I'll have to replace the pipe all the way to the main (many '000 of dollars), otherwise it will fail pretty quickly.
I wanted a second opinion, so I called Bayshore. The guy came out and took a look at it and said its not PEX but polyethelyne(?) which is OK for underground and we don't have to do anything. I asked him to look at our water heater as well because a house inspector said we should have an expansion tank. He said its really not necessary. Instead of trying to get us to pay for services, he gave an honest opinion of what wasn't necessary.
Patricia S.
01/06/2012 12:00:00 SA
Excellent service -- beginnning to end. Response time:pronto. Knowledgeable
people, efficient, clean up was perfect . Great response at a time I needed to
have a positive in my life. Too many things take too long, are too complicated
and poorly done. This one was a JOY.
We called and got bids from three plumbers for our backed up bathrooms - everything was backing up - late one weekday afternoon. Although Bayshore was the last to arrive, and the other two stayed around trying to convince us to go with them, Bayshore was the most calm and straight-forward with us. They let us know the worst-case scenario (whole line replacement - big bucks) and also what they hoped they could do - repair of whatever holes or breaks they found. Their bid was comparable or lower than the other two, but thorough and clear. The man who did the bid was patient with our questions and wanting to think about it overnight.
After contacting them, they arrived early the next morning and worked all day. The work to dig down to the pipe was much longer than estimated, but they honored the original bid. Thankfully, they were able to repair the three (!) holes in our line, so we didn't have to replace the whole thing. The crew of three guys and the supervisor were all very polite and nice to work with. They cleaned up after themselves very well. And while I know a lot of people won't care about this, I appreciated that they chatted, joked and enjoyed each other as they worked - yet they worked continuously except for their lunch break. It's just nice when people can enjoy working hard together. None of them smoked, as far as I could tell, which I also appreciated.
They didn't over-promise or under-promise, but were realistic in providing us expectations of the cost and work involved. We will definitely call them again.
Bravo to Bayshore Plumbers! Our tankless water heater died on a Saturday morning... I had pretty mch resigned myself to cold showers for the weekend, but decided to give Bayshore Plumbers a call based on Yelp reviews. Spoke with the manager, Juan, Saturday 9am. He asked about my problem, the current model number etc. and promised to have his crew to my house by 11am... so I was really impressed when they showed up 20 minutes later!
Meny and his partner were fantastic. They explained my options (a costly and potentially unsuccessful service vs. replacement) and secured quotes for me on two new models. I went with the new tankless water heater... and was delighted when they said that they could pick it up and install it right away. Ony guy prepped the house (wore booties and laid down cloth... so courteous and clean), while the other picked up the new heater. Four hours later I had a new water heater and much better water pressure!
While they were working, the guys noticed that my sink faucet was loose... so they also took care of that for no charge.
There's no doubt that Bayshore Plumbers will be my go-to plumbing and heating service!
I am a senior citizen...on a tight budget. Found Bayshore Plumbing on Yelp. Baldo & Menny came out. They were polite, clean, cheerful...and most of all...successful in quickly unplugging my kitchen drain!
I felt safe with them in my home. The price was reasonable.. They left my home clean. What more could I ask?
I recommend them highly.
Matt C.
12/12/2012 12:00:00 SA
I called Bayshore Plumbing with an emergency on a Saturday night - sewer line under the house had burst. They arrived within 1 hour, and started the job at 8AM the next day (a Sunday), finishing on Monday and giving the house back to my family. Menny and Baldo were honest, professional, and ensured the proper permits were pulled (with successful inspection) prior to finishing the job. As you can imagine, this was a messy job with two big holes in the ground and mud tracked everywhere. Menny and Baldo left the area cleaner than when they arrived...! From what I was able to find out, their pricing on this job was very competitive, and they answered all of my questions.
I would not hesitate to use Bayshore Plumbers, particularly Menny and Baldo, for all of my future plumbing needs..
Jeff B.
02/11/2013 12:00:00 SA
Nick was great and on time--fast professional assesment--solved two issues for a fair agreed on price and helped with a 3rd smaller issue for free.
will definitely use this service again!
Timely, professional, courteous, capable. I'll definitely use them again.
My water heater started leaking yesterday night. My noon today they had a new one installed and working. While they were here they also managed to fix some slow drains that I've been meaning to fix for some time. Overall I would highly recommend them.
Much like Becca N we had a hot water issue. Called them at 8AM and they were there by 9AM, gave us a cheap temporary fix and warned us in a friendly manner that the heater was on borrowed time. Mario was fantastic, my wife can't say enough good things about him. We will go back to them for sure when the replacement heater is needed. We missed that %10 first time customer discount by a few minutes but still these guys are great!
Mario came right at our appointment time, fixed the problem in no time. It was such a quick fix he didn't even charge us for coming out! I have added Bayshore to my contacts and will be doing all my plumbing service through them going forward!
Dennis B.
11/01/2014 12:00:00 SA
Called them for a hot water heater 4:30 on Halloween, Friday nite(referred by a very reputable a plumbing company in Menlo park who doesn't work weekends),, they wanted to come out ASAP, but it was Halloween so we scheduled for Saturday 1-3. They were here 12:50, early, gave me a run down on what would be needed for the replacement and a price at about what I expected. They were done in a little over 2 hours. Cleaned up got paid and left. Very happy with the service, promptness an the hot water..would certainly are recommend this company
Strongly recommend Bayshore Plumbers. Called on a Saturday morning about slow draining shower. Had service scheduled for 4 hours later. Mario came absolutely within the promised 2 hour window and had drain unclogged in minutes. He also advised me about some additional maintenance I might need and how to go about it. A little expensive due to weekend service but it was worth it to have the job finished so quickly.
Dave S.
01/07/2013 12:00:00 SA
I bought an older mobile home that had some low flow/pressure problems. After speaking with Juan, he determined what needed to be done to resolve the issue. And since they had done some earlier work here, he gave me a good price.
He dispatched Baldo and Menny who were very courteous and professional in every way. They completed the job quickly with minimum inconvenience. Thank you guys. And thank you Juan for your integrity in completing what you promised.
Xin T.
04/07/2012 12:00:00 SA
We had a major problem recently with tree-root encroachment on our main sewage line and called Bayshore Plumbers. They were very quick in responding and sending two people over to our house. However, they didn't remove the blockage or even alleviate the problem. They then proceeded to charge us for the time they spent, and proposed a $2000 solution involving completely changing the pipes. Fortunately for us, another pair of plumbers were able to resolve the problem at much more reasonable rate. I then called Bayshore Plumbers to complain, but the manager was not apologetic at all for not resolving our problem. According to him, they are paid for the time spent, not for fixing the problem! So anyone can just come out to your house with a snake, bang on it for an hour or two whether it works or not, and charge you a lot of money for the time spent?!
Mario and his crew recently repiped our house, installing copper throughout and adding an extra faucet. Not only was he extremely professional and pleasant to deal with, but he got the job completed in one day! The holes in the walls were neat and a plasterer was recommended that showed up the next day. All around, excellent service and Mario and his team deserve a lot of credit.
Jen C.
04/02/2009 12:00:00 SA
I am a Realtor and have been using EJ Plumbing which is now Bayshore Plumbers for my own plumbing needs as well as referring them to all my clients and friends. Juan and his crew are very knowledge, honest, and quick to respond. They did great work and it's always a stress-free referral for me because I know they will take care of my clients with 100% satisfaction.
We called Bayshore to install our new kitchen sink based on the reviews, and the fact that they're family-run and have been in business for 26 years. The first visit, the plumber told me we were missing a flange so he couldn't install our garbage disposal, and that I had to contact the sink manufacturer, and then he left. I called the sink manufacturer, and they explained that all the correct parts were there, so I called Bayshore back and had the plumber come out again and had to show him how the parts fit. He then installed everything and left. It started leaking the same day, so I called him again and the guy told me he could come the next day. After fixing the pipes again, he left, and again it started leaking the same day. Again he said he would come back the next day. The third time was a charm; it has been leakproof ever since. The website claims 24/7 service, but this guy didn't work after 5pm. Additionally, there are two parts of the drain that aren't lined up correctly, so stuff collects in a spot where there shouldn't be a gap. Sadly, the plumber had an apprentice with him, so the next generation won't be any better.
A B.
02/04/2014 12:00:00 SA
Same day service to fix our water heater, very reasonably priced replacement part (I called around), well done!
I had a sewer pipe back up. Not a fun situation! I called, they arrived quickly, took care of it right away and for a reasonable price. Couldn't ask for more. Happy to have a reliable plumber!
Lucas A.
10/08/2014 12:00:00 SA
My toilet was making weird noises, wouldn't flush right, and was leaking. Manuel took less than 15 minutes to assess the problem and less than an hour to replace the toilet. I'm very grateful to him and would recommend his services to anyone who has any type of plumbing problem. Fast service, reasonable price.
These guys are great. Called in the morning, got an afternoon appointment. Leak under the kitchen sink. Tommy fixed, fast, clean and responable. Tommy was polite and knowledgeable, couldn't ask for better. We have used Bayshore several times now and they are our to go plumbers and we've had less than stellar experiences with others! We've recommended them several times to others and will continue to do so.
Called Bayshore on a Thursday and got an appointment for Saturday. Mario even came early and was able to fix our toilet really quickly. Very polite and professional. I'd definitely recommend them to a friend and wouldn't hesitate to call them again. Thanks guys.
After positive experiences with Bayshore Plumbers, I called them to replace a kitchen faucet, snake a slow draining bathroom sink and fix a toilet. Tommy came out and did an awesome job fixing all three. He'd been out before and tried to fix the faucet so we didn't have to replace it - it lasted a few months but was basically a lost cause. I like that everyone we've had come out from Bayshore does the minimum amount of work needed and I feel their prices are very fair and workmanship is really good. Tommy was awesome!
Guy D.
03/12/2014 12:00:00 SA
We highly recommend Bayshore Plumbers!! And GREAT SERVICE! We can't say enough about Bayshore Plumbers & the professionalism Miguel had when I called to explain the situation. Miguel took the time to explain what would happen & the cost. When their service person - Michael arrived he listen very carefully to what our situation was & very professional explained what he felt the problem was & how he would address it. Along the way Michael would explain each step if I asked & because of how thorough he was & being careful while digging to locate our pipe buried in the dirt he located our clean out that after 25 years of living here we never knew we had! And as a professional Michael snaked our line & corrected our problem while not damaging our clean out that we didn't knew existed & he was very, very carful with our landscaping. I would highly recommend Bayshore Plumbers & could not be more pleased with Michael & his professional approach to our job! We highly recommend Bayshore Plumbers.
chris m.
02/05/2011 12:00:00 SA
Victor put in an earthquake gas shutoff valve for us and our neighbors. They quoted the work over the phone, scheduled it promptly, showed up on time, did it right and for a reasonable rate. He came back out promptly on a Saturday and dealt with a minor issue. That merits 5 stars in my book when it comes to plumbing companies. They are my new first call for plumbing work.
Meny and Baldo of Bayshore Plumbers were punctual, professional, knowledgeable and incredibly resourceful. They were able to evaluate the problem and provide a quick solution, while implementing cost saving measures. I plan on using them again for all future plumbing needs.
Transparent, quick and competent. Called for a slow draining toilet, they were able to come within a promised 2-hour window the same day. This was the only plumber out of 3 total that I called that would quote me any kind of estimate over the phone. A crew of 2 plumbers and an apprentice arrived, checked my drains, snaked my sewer lines, and cleared the problem as best they could, at the price they promised. $120 to clear my main line from the cleanout - they quoted me about $100 if the problem is in the toilet itself. My only gripe is that it seemed like they were looking for other work to sell me on, which diminishes my trust somewhat. He recommended upgrading my pipes (which we know are 100 years old and not in good condition), and a cleanout closer to the street. He even looked at our water heater and noticed it didn't have a water filter installed at the main input line which he said would shorten its life span. Still, since they weren't pushy about it - and their services were peformed well, and cost effecively - I would use them again.
Called them in the AM when a kitchen sink would no longer drain (happens every 5-6 years and needs a rotary rooting). They scheduled 10-12:00, arrived at 11:30, took one hour and everything works well again. Nothing complicated for them, but they did what they needed to. Will call again when I need service.
Nicole S.
04/09/2011 12:00:00 SA
On a Saturday afternoon our kitchen sink clogged up and we really needed it fixed ASAP. We called Bayshore Plumbers and within an hour there was a plumber here. He was very nice and professional and was finished within a half hour. The rate was very reasonable and he was super efficient and helpful. We would definitely use them again and recommend them to anyone!
Wonderful customer service. Called in the morning for a broken shower and made an appointment for that afternoon. Baldo and Manny even called to say they could come a little earlier if it was convenient. They explained what they needed to do, talked about options, went out to purchase a part, called me to make sure that I was OK with the price of the part, then returned very quickly to finish the job. I felt well informed about the process the entire time. Manny even took a look at my refrigerator waterline because the water was coming out slowly from the dispenser. This entailed pulling out my fridge, giving me time to clean up the dust back there, and checking different possible causes of the low water pressure. These guys are courteous, knowledgeable, professional and I would highly recommend them.
I had a great experience with them. I called out Guy Plumbing in the morning, but when the plumber saw that the water heater needed replacing he said they couldn't do it until next week and he recommended another firm. [I liked the Guy Plumbing person. He seemed knowledgeable and nice. I was disappointed that they couldn't do the job, but appreciated his honesty for telling me I shouldn't wait to get it fixed]. I also appreciated his referral. I called that company (NOT Bayshore) and they said they would send someone out in about 3 hours. They rang back an hour later and said someone could come earlier; a pleasant, if rare, surprise thing to hear from a contractor. However, I was initially chagrined when Bayshore Plumbers turned up. It seems the second firm was also too busy and had referred me to Bayshore - however, without telling me in advance! I wasn't happy about the switcheroo, but it all turned out for the best. Reggie and his team (Douglas, I think, plus a young guy) did a great job installing a new heater and fixing some problems from the previous installation (i.e. adding a pan under the heater and replacing the previously installed fixed hoses with flexible ones). I had some questions about tankless versus tank systems which Reggie educated me on. I mentioned how I hated having to waste so much water running certain taps, particularly in the kitchen, until the hot water came out. He explained that I could install a circulating pump with timer to resolve this. There was absolutely no hard sell on his part and I decided to go ahead with this. It turned out to be more expensive than the water heater, however, we immediately noticed a huge difference once it was installed. They also added insulation around my pipes under the house They could have not bothered going into the crawl space again to do this and I would have been none the wiser. So, I was impressed with their professionalism that they did the right thing. Bottom line, Reggie and his team were polite, knowledgeable and professional. I would definitely use them again.
Kudos to Miguel for successfully unclogging my kitchen sink .It was a difficult & dangerous job, as he had to go up on our roof dragging a very heavy piece of machinery with him. Thank you again for coming back on a Friday, rather then trying to get weekend increased prices.
Peter L.
03/04/2010 12:00:00 SA
Our water heater had given out on us, and that means no hot water...on a cold day in January. We got a call back immediately after leaving a message, despite it being before 7 a.m. They came at the promised time, got the new water heater installed quickly, explained what they were doing, hauled away the old heater, and we were up and running by 1 p.m. Decent price, good quality work and product line. I'll use them again and recommend them.
Used them twice, and both times, I can say they're fast, honest, and courteous.
The idiot who previously owned our house put a saddle valve on a pipe that feeds the bathroom sink in order to get water to the ice maker. Saddle valves are bad. They work, but they're bad. They fail often, they can't shut off the water... put that together with the fact that it's inside the wall, if that thing fails, we'll have a massive problem by the time we notice anything is wrong. So ever since moving in, I've been wanting to replace it with a proper T to split the water, and a ball valve to shut off the water to the ice maker. Problem is I haven't had the time to do it myself. My nerves of the saddle valve failing on me finally got me, and I called these guys to replace it for me. Baldo and Meny came in, looked at the job, went out to their van, and came back in with tools and a big o' tarp. They covered the kitchen floor with their tarp before beginning work. Then within an hour, I had a new T and ball valve.
Fast forward a few weeks. My mom's water heater dies. I go over to look at it, and can hear it trying to kick in. So her thermostat is okay, probably just the starter. She wanted me to fix it... NOW... at 10:00 PM. Mom, where in the world am I going to get you a new starter at 10:00 PM? Don't know, just do it. So I call up these guys again. Surprise, surprise, Baldo and Meny show up. They remember me from my house. And even said, hey don't you live somewhere else? They took a quick look, and said the same thing I told my mom. Replaced the starter, and boom! The water heater fires up.
While writing up the invoice for my mom, they told me that they go to my mom's neighbor quite often to replace the old stuff and to help with the remodeling. The next time I saw my mom's neighbor, I asked them about Baldo and Meny, and they had nothing but good things to say about these two.
Chuck E.
02/11/2012 12:00:00 SA
Miguel was terrific! He replaced a bathroom faucet and two shower valves for me. I'd highly recommend him. He was wonderful to work with, very nice and all around great job.
Y Z.
08/01/2012 12:00:00 SA
Quick response, reasonable rates. Had to call then back to complete repair but they didn't charge anything to return. Pleasure to deal with.
Thomas Y.
10/09/2012 12:00:00 SA
Thanks to Baldo & Menny who did a great install of my new tankless water heater. My old one precipitously died. Bayshore was up at the house in an hour, did a very professional troubleshooting & estimating visit, and an hour later these guys were at the house with a new unit. Extremely polite, treated my house as though it was theirs, and did an expert installation, along with a complete explanation of the maintenance requirements of the new unit. I will remember! Thanks again.
Claudia C.
11/01/2012 12:00:00 SA
This is the 3rd time I've used Bayshore Plumbers and once again they did a stellar job. They always arrive on time and fix the problem the first time. I like that each time I get the same guys, Baldo and Menny, so that they're familiar with my house and its plumbing. Very competitive pricing, too. I'll definitely call Bayshore Plumbing the next time I need a plumber and I'll always be asking for Baldo and Menny.
I called Bayshore Plumbers to replace my old kitchen faucet with a new one. I requested Tommy based on all the positive reviews and WOW was he great! Not only did he show up on time, he was very professional and polite. I asked him to talk me through what he was doing so I could get myself educated. He was kind enough to comply. Not only did I learn a lot, but Tommy did a great job and was extremely efficient (it only took half-an-hour). I will definitely use Bayshore Plumbers again.
Dave W.
02/07/2014 12:00:00 SA
We bought a low flow toilet online. We called Bayshore Plumbers once it arrived. They came out same day, at the beginning of their 2 hour window I chose. Tommy Renteria the plumber explained exactly what he was going to do, and then without my asking, laid out the estimated costs (which were the same as what I was quoted on the phone) along the cost for disposing of our old toilet if we wanted him to do that. Once I said yes he then laid out mats to protect our floor (it was raining). He did the work promptly then cleaned up and took away the packaging the new toilet came in. The invoice matched exactly to his estimate. I don't think it gets better than this.
Gail G.
08/12/2013 12:00:00 SA
Bayshore has been our go to plumber ever since they spent hours trying to repair our washer and, when unsuccessful, refused payment. They did a great job finding a ceiling leak (coming from an upstairs shower) and replacing a toilet. Recently we called them to help with a malfunctioning shower diverter -- Marco and Selsi found the problem quickly, repaired it, and checked the repair thoroughly. They were consistently polite; very careful not to make a mess. Because the repair was so quick, they didn't charge for the work -- but we will definitely use them again.
I used Bayshore plumbing twice this week for completely unrelated issues and they were fantastic. They answered the phone right away and very accommodating with my schedule. They were even early the first time they came out! I called this morning at 8 am and Tommy was at my house before 9 am to clear a clogged drain. He is courteous, professional and very attentive. I highly recommend Bayshore Plumbers!
Knit s.
08/11/2010 12:00:00 SA
Last night around 10 p.m., we suffered a toilet clog mishap...toilet training at its best. I think our toddler accidentally flushed a wipe along with her #2. We called around to various plumbers we saw on Yelp, and Bayshore was the only one who had someone answer the phone. I think we spoke with Juan, the owner or manager. He said he could have someone out this morning between 8-10. Perfect. This morning at 7:55, they came to the door! Amazing! Mario and Baldomero came in (and wore shoeguards without me asking!) and diagnosed the clog quickly. We lucked out with needing only about 40 seconds of the hand-held auger, and the clog was freed! They even fixed a low-flow faucet in a different bathroom that had been bugging us for over a year--and they didn't even charge extra for that. Now THAT is the way to provide great customer service!
After a horrible visit with Roto Rooter (charging an outrageous $340 then negotiated down a $100 after I declined), Juan was a relief to speak with on the phone. He was very patient and honest with some options for me. I chose to make an appt and while another person came, he did a great job. IMPORTANT: make sure you get a quote over the phone when you make the appt - the guy who came to see me quoted $25 higher than Juan quoted me on the phone. When I told him about Juan's quote, he simply said ok. It made me skeptical at first but in the end, good service and so far the kitchen sink is working just fine.
Vas R.
01/06/2011 12:00:00 SA
Hi, I found Bayshore thru Yelp. Victor came over to inspect our clogged sewer lines. Since a solution was not readily visible, he suggested a method to diagnose the problem. The initial consultation was gratis and I really appreciated that. We followed the prescribed diagnosis method to a successful completion ! The price was reasonable and the workmanship was EXCELLENT ! I highly recommend these guys (esp Victor) and would definitely use thatm again.
Janice B.
09/09/2012 12:00:00 SA
Wonderful plumbers! Got a leak under my kitchen sink. Called Bayshore. They came when they said they would, looked at the job, told me how much it would cost, did the repair and were, very very NEAT. Thank you, Adolfo!
Mina M.
01/11/2013 12:00:00 SA
Arrived on time, snaked the clog and voila... back in business. Baldo and Menny were great. Handed a business card when we opened door, had the shoes covers already on. Very professional... will use again.
Abby W.
01/07/2014 12:00:00 SA
Tommy R. just did a fantastic job fixing a sewer blockage for us. I would absolutely recommend them as well as use them again myself.
I called the number I had from my insurance company and had the most delightful person on the phone offering me different windows for a leak I had in my yard. Tommy arrived early in my window and spent a good 8 hours solving the problem. He dug up and replanted my hedges and was very sensitive about my fears for my garden. The final bill was very reasonable and at the age of 91 I felt comfortable having him and his colleague on my property.
We experienced a meltdown (literally) of our sewage line last summer and Bayshore Plumbers were quick to respond to our emergency. They patiently took the time to discover the extent of damage to our pipe and were able to make the necessary repairs and acquire the required municipal inspection with a minimum of interruption to our water supply and without having to tear up our driveway. We were quoted a flat rate for the pipe replacement and , given the time involved, we believe it was quite fair. Would definitely call them again for any future plumbing work.
Although they failed to advise me that a more energy efficient water heater was available for $60 more, which would qualify for a $35 rebate from PG&E, the service was fast, efficient, courteous and professional. When I called back about the more efficient water heater, the company offered to replace the less efficient one, no labor charge, just the additional cost of the more efficient water heater. I felt that was a pretty honest effort to please the customer. After discussing what I was missing, I was missing a .03% more efficient water heater, but at a cost loss between PG&E's rebate and the cost of the more efficient water heater. I was assured both water heaters would last the same length and perform just as well as each other. So, I guess I'm satisfied.
Tom H.
03/03/2010 12:00:00 SA
Juan came to the rescue after I tried some do-it-yourself plumbing and made things worse (lesson learned). It turned out for the good though since our shower pressure has never been this good - he rebuilt the faucet assembly. He also taught me how to pressure flush the water tank to clean out the gunk. Juan was also on-time, courteous, friendly and explained our options as he moved along. I'd recommend him to anyone.....
Kudos to Bayshore Plumbers and Juan Vega in particular for responding quickly and competently to my dead water heater. Not only did he respond quickly, he worked around my schedule (still completing the job by day's end), offered detailed instructions on how and when I should be draining my water heater and didn't make me feel like an idiot when I didn't know details of the type of water heater I had. Truly 5 star.
Jeremy P.
05/11/2010 12:00:00 SA
Do yourself a favor, CALL THESE GUYS... I had a clogged drain in San Carlos. They answered the phone even late at night. The plumber Jesus was on time early the next morning and quickly resolved my issue and made several recommendation's for ways to improve my existing plumbing without costing very much. In short he was awesome the company was a clear cut above any of the others call them!
Recently had Bayshore repipe our entire house with copper. They were very professional, competitively priced, and did a fantastic, quality job. If you're thinking about repiping your house, I would highly recommend these guys.
We had two minor plumbing issues. I was given a two hour window between 12 and 2. Juan arrived at 12, and was done by 12:15. Very polite, friendly, professional and honest. I was very impressed and will only use Bayshore Plumbers from now on.
My sewer line was plogged. I called Bayshore at 7:15am this morning. Spoke with Juan and he said a plumber could be by our house between 8-10am but closer to 8am. Victor showed up at 8am, snaked the sewer drain, cleaned up everything and was done by 8:20am. Everything works fine now. Very professional and timely. I highly reccomend the Bayshore Plumbing team.
Marci L.
09/06/2010 12:00:00 SA
Very prompt, courteous, clean and professional. Victor removed his boots before entering the house and the job was done well from start to finish.
christine s.
04/04/2011 12:00:00 SA
Very good service - arrived an hour after I called to deal with leak and took care of problem at reasonable cost.
After reading all of the positive reviews on Yelp and confirming that Bayshore Plumbers is BBB accredited, I called Bayshore Plumbers to fix a leak in my kitchen sink pipe. They said I could expect a plumber within 2 hours, but Jacob arrived within about 80 minutes. The fix involved cutting into my liviing room wall and the cabinet under the sink in order to access the leaking pipe. Jacob did a great job explaining the problem and providing a fix that would be the least disruptive. The price was very reasonable, expecially for a weekend (he had to come out both Saturday and Sunday to complete the job). Jacob recommended TVI Master Builders to repair the wall and moldings. Val at TVI did a great job and the price was very reasonable.
Bayshore did a great job fixing my sewer line, installing a new toilet and upgrading my hot water heater. Very easy to work with! Thank you.
My experience using Bayshore Plumbers was a refreshing change from other plumbers I've used. At 4pm I came home to a leak in my garage ceiling and called Bayshore Plumbers. By 7pm two of their plumbers, Manuel and Baldo, had been here, fixed the problem, cleaned-up and were gone. To my uneducated eye the repair looks good but more important for me was that Manuel and Baldo told me exactly what the problem was, what repairs were needed, why and what it would cost. They were professional, knowledgeable and patient with all of my questions. I certainly will use them again for any of my plumbing needs and will tell friends about them.
We have used Bayshore Plumbers many times, incuding complex jobs. Sam and crew did an excellent job installing a new gas line to the kitchen---building inspector said, This is the way we like it! Also put is a sewer clean out, a bathroom vanity, a couple toilets and water heaters, etc.. Juan is the boss and always schedules the work promply and follows thru. Baldo and Meny did a great job changing out a disposal and plugging a leak in the sink. GARY
I was very happy with their service. Meny and his colleague showed up on time (same day) to give an estimate. In the process they found and fixed the problem (a clogged gasket). I asked Meny how much that would be and he said that there was nothing to charge for. So I gave them a (hopefully) nice tip and the whole thing was over in 10 minutes.
I meant to write a review for these guys earlier. They are the best! I had an issue with my property in Menlo Park. Called them based on good reviews, and they didn't disappoint! They came out right away to look at a broken water heater. Found the problem immediately and came back the next day to fix it. These guys are honest and hardworking, very professional and prompt. Highly recommend!
They responded within 30 minutes to my call for service, and came the next day. I had wanted to simply replace a bathtub faucet set, but after 32 years it needed replacement. Work was performed quickly and responsibly. Victor explained why the total faucet replacement was necessary and showed me what had to be done. I'm happy with the work and would certainly use them again. Price was very reasonable.
The kitchen sink wasn't draining so I called Monday afternoon to make an appointment for Tuesday morning with a 2 hour window. Miguel arrived on time as scheduled. I explained the problem and the various ways my Husband tried to fix it. He climbed up to the roof and snaked it but he wasn't able to get all the way through. He explained Plan B, which was to install something under the sink so that he can run the water to check the drainage and it would be covered by the warranty. He also explained the situation to my Husband over the phone. I would defintely recommend their services to family, friends and neighbors.
Tuan T.
09/07/2012 12:00:00 SA
I've had good luck with the plumbers I've used over the years, but these guys really stand out - enough to elicit a review. A few years ago, Juan came out to help us with a clog (turns out it was in our main line). He was on time, quickly diagnosed the problem, and cleared it out. I wished I had called him sooner as I tried plunging, snaking, chemical solutions, and the old baking soda/vinegar trick to no avail. Fast forward to 2012, and I've got a plumbing issue again (what can I say - old house, old pipes). I spent a few minutes tinkering but learned my lesson from the last time. So I called Bayshore before trying to be the handyman hero. This time, they gave me a window of 11-1. They called me at 12:30 to let me know the plumber may be late. He was - he showed up at 1:10! He was barely late, but I really appreciate the courtesy of letting me know that there was even a chance that he might miss his window (and not waiting till 1:30 to call me with the obvious uh, hi, i'm running a little late). This is a top notch outfit - easy to get a hold of, communicative, courteous, professional.
Terry M.
10/12/2012 12:00:00 SA
I want to thank Juan and his crew for a great job on our trenchless new sewer line. He got us up and flowing the first day, where another company get couldn't get it unclogged after a 2 hour attempt. His prices were $2000.00 less than anyone else. I would recommend Bayshore Plumbers the next time you need plumbing services.
Ted T.
02/01/2013 12:00:00 SA
Excellent, prompt, friendly, flexible and creative. Thanks for your help A.F.
Rebecca L.
02/11/2013 12:00:00 SA
My washer flooded the laundry room with a clogged drain, and within two hours Nick had arrived. He gave me an estimate within five minutes, and set to work quickly to solve the problem. He also tightened up various valves, tested all the leaks and drain, and cleaned up beautifully. Just great to find an excellent, local company!
Prompt, courteous, helped me out with some extra work when they finished the original job early. I'll call them first next time I have need for a plumber. One of the less expensive places of those I called.
These folks are great. I have had them work on our 50 year-old house's black-water (toilet) plumbing several times over the past few years and the results have always been very good. Every few years, (most recently December 2011) the roots of our large, front-lawn tree grow into our sewer line and block it. These folks are very responsive and arrive on time. They inquire about the problem and promptly get the equipment out and get to work. Before they leave they ask us to test out the system to insure the problem has been resolved. Very capable, and professional.
they were prompt, but didn't explain the charge correctly ahead of time. way underestimated. plus the tech said the job was complete and was about to leave when i checked and found it only half done. i then called warren, the boss or manager and found him quite surly and unpleasant.
r t.
05/12/2009 12:00:00 SA
We became first time home owners 5 yrs ago and got several plumbing surprises with owning an old house. Fortunately, Bayshore Plumbing has come to our rescue on all these occasions. Juan or one of his guys would always come out immediately to assess the situation and come up with a list of options for resolving things. He even listened patiently to some of my cockamamie ideas about how to fix problems. In the end, Bayshore always give straight reports, doesn't use scare tactics to get business, delivers what they promise, and if you are not satisfied, always make an effort to make things right by the client. In the 5 yrs, they have installed a clean-out, done routine snaking, installed new sinks, and fixed leaking toilets as well as our water heater. Our house has other plumbing problems and Bayshore has always been sensitive to our financial limitations. Instead of doing a pressure sale, they helped us come up with a long term plan to maximize the life of things we have and fix only what truly is broken or dead. Their price is reasonable but it is their service we always appreciate the most.
These guys are awesome. Both our tubs were backed up late yesterday afternoon. I spoke with Jose who came out to the house in less than 30 minutes. He spent awhile snaking out the tub in the front bathroom and even got up on the roof in search of vent access. In the end he could not get the tub to drain effectively. He charged me nothing and said he would send someone out the next morning between 800-9:00 with another piece of equipment that could access the tub in the master bathroom (a very small bathroom with limited access). Jesus was at our house by 7:50am. He was able to clear the clog and advised me of where to go to purchase product that would help prevent future problems. I will never use another plumber and will recommend Bayshore to anyone I know. The price was very reasonable and both Juan and Jesus were friendly and professional. I wish I could give them more than five stars!
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