If I could give these guys 10 stars I would - they deserve it! Last Friday, I discovered a puddle of water on my kitchen floor and knew that I had a problem with my kitchen sink. I didn't want to deal with it right then, so even though I had company that weekend, we went without the use of the kitchen sink...thank goodness for understanding family members who didn't mind Glamping for a few days. On Monday morning, I pulled up Yelp! and did my research. I found AK Plumbing and gave them a call. They were perfectly willing to come out that day, but it wasn't convenient for me, so we set up an appointment for this morning at 9:00. Andy and Tony arrived on time, introducted themselves and were very cordial, yet professional. I explained the problem and made sure that they knew that water drained from the sink - no problem there, and I assumed that it there was something wrong with the water line. I just had a huge tree removed from my front yard because it broke the water main (TWICE) and I was a little concerned that this was somehow connected to that problem. I had visions of dollar signs swimming in my head...not pretty! They guys pulled the lower plate off the diswasher to check that area (no problems there) and also pulled out the spray nozzle on the faucet...culprit found! I knew the nozzle had a leak but I didn't associate what I thought was a slow lead with the puddle that was on my floor that Friday. They tightened a fitting on the nozzle and ...wala...problen solved! I was a little embarrased that the fix was so easy, and mad at myself for not trying to fix it myself. The most amazing thing is that these guys didn't even charge me for the visit...how often does that happen?? NEVER! I was fully prepared and offered to pay for a service call, but they refused to charge me anything. After my experience with the tree roots, I figured this little problem would set me back a nice chunk of change, and I can't tell you how pleasantly surprised I am that there was no charge at all. I'm going on a pricey vacation soon and I just knew that resolving this issue was going to cut into my Margarita budget! Tony and Andy refused payment but said I could toast them with a Margarita while I'm laying on the beach...consider it done, guys, and it will be my pleasure to do so!
I can't recommend these guys enough. It's so hard to find a good. HONEST plumber so I'm delighted to have these guys' business card in my rolodex. I've dealt with other plumbing companies in the past and felt like I was taken advantage of because I'm female and not quite as savvy on these things as a guy might be. I didn't feel like that with Andy and Tony at all. I completely trust them and they are now my go to guys for anything plumbing related...which will make my Honey Do guy, who inconveniently lives in Reno,quite happy!