Allen Wrench Plumbing

Our shower was clogged and I found this company on yelp. Called and Joe was here in 30 min.

Unclogged my shower and was so helpful explaining how to prevent future clogs. Will use this company moving forward for all plumbing needs.

Response rate - 40%
It sucks that things seem to have taken a turn for the worst, but when you only respond to 40% of the requests, there is something wrong.... especially with repeat customers.
I have another emergency where I need to secure water to my entire house to isolate it. Unfortunately it is the Xmas weekend and I was not expecting a physical visit, but was hoping for virtual contact. Nothing happened.
They seemed genuine for our first emergency that I have them bookmarked that I would immediately contact them again (through Yelp) for assistance.
Not a single instance, but Yelp lets ANYONE claim 'Emergency Services' without verifying such statements. You would think a spraying leak in the walls where the main pipe enters the home would be considered an emergency. That is what I get for thinking.

Don't hire this guy. He will tell you to send a picture instead of doing his job and giving you a proper estimate. How much lazier can someone be.

We're new to the area and didn't know who to call or trust to help with our tub install - then, enter Allen. He was super speedy, reasonably priced (we got three quotes), very kind and professional (he knows his stuff) and also offered advice on the best shower head to get for our soon to be child (which we purchased and love).

We strongly recommend and feel blessed to have a trustworthy plumber for any future events and to recommend to friends.

Joe Allen the owner sent me a text message this morning at 9 a. m. and he said he is en route to my house and he should be arrive at my home by 9:30 a.m. today on Tuesday, November 16, 2021.

I saw Joe pull up in this really large Plumbing Truck with really a colorful advertisement that said Allen Wrench Plumbing Company with a man holding a wrench and had a big smile on his face.

I was using the bathroom then I heard my door bell ring twice. I walked up to my front door and I unlocked it from the inside and then I opened up the door. Joe has long dark black hair in a pony tail and he was dressed very casual and was wearing a tee shirt and long pants with shoes. Joe told me Hello and he said he is here to replace the Toilet Flush Lever handle in one of my bathrooms.

Before Joe came inside my front door, Joe said he wasn't wearing these Booties that are called these Shoe Coverings over his shoes. Joe was very polite and he asked me if it was okay with me if he came inside my house without wearing these Booties? I said well I don't mind as long as the bottom of his shoes doesn't have MUD or a lot of Dirty stuck to the bottom of his shoes.  Then Joe looked at the bottom of both of his shoes and Joe said his shoes are CLEAN. I told Joe to come inside I had NO ISSUES with him not wearing these Booties on his shoes. I am a very easy going and down to earth person.

Joe Allen this owner walked into the front door this morning.  I showed Joe this cheap part that I bought at my local Walmart Supercenter Store it was a metal Flush Lever Replacement Handle Part I only paid $4.00 for it last week at Walmart. I asked Joe if he could use this cheaper part today? Joe said sure Frances no problem at all.  Joe and I walked down the hallway toward and into the bathroom. Joe took this Flush Lever Replacement Handle Part with him. I explained to Joe Allen the owner that I tried to flush my toilet twice and when i tried flushing my toilet the black plastic handle part broke in half.

Joe said the reason this older part had broke in half is  because this part is really old. I watched Joe replace the Flush Lever Replacement Part Handle  and it only took Joe less than (5 minutes) to finish this project. Joe removed the broken black plastic Flush Lever Handle Part and then he unscrewed and removed this black plastic part that has this silver flush lever handle that this part is  connected to with his hand. Then the next step in this process I watched Joe Allen (owner) after he inserted this new Flush Lever Handle Replacement Part into the hole where the toilet handle is located at he attached this metal chain to the red flapper in order for this toilet bowl to drain properly when I flush this toilet. I asked Joe to (test out) and press down on the new toilet handle that he replaced for me. Joe agreed to my request and he pressed down on the new toilet flush handle part and the toilet did flush. I was so happy and thanked Joe.

I also asked Joe if he could give me an estimate on this Shower Head that had Hard Water Stains and Calcium Build Up on the front of the holes on top of this shower head in my shower room in this same bathroom. I also told Joe I removed this Shower Head to clean scrub it with a toothbrush to remove the Hard Water Stains and the Calcium Build Up with this CLR Solution. It only had taken me (3o minutes) to scrub off and remove these hard water stains from this large heavy shower head.  

Joe said he examined the Shower Head that I had removed these Hard Water Stains from. I told Joe I would prefer if he replaced this Heavy Shower Head with a lighter weight Shower Head I will of course pay him for this New Shower Head today.  Joe told me that one of his customers last week told Joe that he doesn't want this (lighter weight Water Saver Shower Head Part) replaced in his shower room. This customer gave Joe Allen the owner his shower head part. Joe told me he is going to give me this SHOWER HEAD FOR FREE and not charge me. I was really happy again and I told Joe I really appreciate him saving me a lot of money today.

Joe only charged me the $60.00 which is the original Quote he discussed with me last week on Yelp.com through the Text Messaging System. I wrote a personal check out to Allen Wrench Plumbing. Joe gave me his Business Card. I told Joe I will give him a (5 Star - Excellent Review) on Yelp today. Joe said he has been in business for 8 years and it is just him and his wife who own their plumbing business. Joe is married and has 4 children. Joe was very professional, knowledgeable, and he was really awesome I enjoyed my visit with him. I told Joe Allen I will call him again for my future plumbing issues.

I highly recommend Allen Wrench Plumbing.

I hired them to do a job in my rental property in Vista. First,  they showed up earlier than what we scheduled (!), did a poor and uncompleted job, charged higher than we agreed, and worst than all they didn't response to any of my calls, emails since then.
I keep receiving their invoice in email with no instruction/address to pay...

The contact person was Korina Allen.

Worst experience I had with a plumber.

Highly recommend. Not only was he super personable but he went above and beyond. He installed an existing tub after a remodel and he took the time to clean all the scuff marks off of it so it looked like a brand new bathtub when he was done. He definitely didn't have to do that. He also helped me fix a few minor details that another plumber did incorrectly for free. I would 100% hire him again and he is very responsive.

Undoubtedly the best plumbing service we have ever used. I referred them to my brother and will continue referring them to other friends and family.  Do yourself a favor and stop looking for others and only call Allen Wrench they are the best. Service, professionalism, compassionate caring timely and thorough. I received my invoice upon payment. They don't come any better than this team !!!!!!!

I don't normally leave reviews. But if I do, it's either bad or the best service ever. Today I called Allen Wrench Plumbing hoping they can squeeze us in. Carina on the phone was very accommodating and was really pleasant to talk to. After a few minutes, she called me back to confirm my appointment. Joe, then came at 1pm, I have received notifications (appointment and when en route) which I really appreciate. He checked the water heater which was the main problem (among other things) and before he left to get the equipment he already fixed my garbage disposal and whiny faucet! He came back at 2:30 and everything (water heater, leaking pipes) were all done by 4pm. He's really very professional and really nice. I would recommend him to friends and families living in the area! He's our go to person now!

Joe came out to install a new kitchen faucet for me and replace some lines. He gave me a 2 hour window for the appointment time and messaged me with an exact time the morning of. He was punctual, fast, very reasonably priced. The quote he gave me was great and there was no additional fees. I highly recommend Allen Wrench and Joe and will be calling them in the future for any plumbing needs.

Great, fast communications. Fair price. Good work. Would call again!

Joe did excellent work on faucets and a Garbage Disposal Unit, He knows what he's doing and charges nominal rates. I would highly recommend.

Very pleased with these folks. Over all...Timely Yelp response, great correspondence, professional and efficient service(s). For our job, we had the crew connect a new natural gas line grill to the house utility. Who needs cumbersome and inconvenient propane tanks? They tapped into the existing homeowner line from the house (not the utility) which is in the backyard, fueling our fire pit. For the grill, they added a second T and dedicated shutoff value. Tested and viola (see before & after pics). Great value. Check out these guys!

Joe Allen and his partner came out very short notice to fix a leak that had developed in our upstairs bathroom, which ended up ruining the ceiling of our downstairs bathroom. The problem was not a simple fix, and it took two different days of work. The guys are very nice, accommodating, and affordable. Allen Wrench Plumbing only charged me for the parts and labor once they figured out the cause of the problem, which was MUCH cheaper than I thought it was gonna be, and I appreciated very much that I didn't get gouged for two days of work. That's good business and they'll be my go-to plumbers for anything in the future. Highly recommended.

We've used Allen Wrench Plumbing a few times now as we are slowly making some updates to our new home. They are very responsive, easy and professional to work with, and fairly priced. I highly recommend them.

Excellent experience! Showed up on time. Super friendly. Worked fast. Super clean install. Even filled the salt and started the softener setup process. Excellent price too!

Very professional and helpful. We will definitely use them for future projects.

Joe was very diligent and followed all COVID-19 protocols.

Good price and great service!

Incredible service, almost embarrassingly reasonable rates, and most of all, they have real integrity and creativity in their plumbing solutions. I wouldn't use anyone else.

5 stars for Allen wrench.  Chris came out and installed a new disposal on the same day I called.  Excellent job well done.  
Courteous and professional I would not hesitate to recommend his company.

I had another company out to diagnose the issue with my shower valve, they quoted me more than 1300.00  to fix the problem. I called Allen Wrench for a second opinion, they were able to diagnose and repair the issue for less than a third of the first quote. I found Joe to be honest and an excellent plumber. I will be using them for all of my plumbing needs in the future.

Great prices and exceptional service. The two men that came to my home were friendly and very courteous and I paid about 30% less than other quotes I had.

Joe and team are great. Reliable and always finish the job right. Can't recommend them enough.

He was very helpful, responded right away to my message on here and told me the estimate and what he needed to do and the next day in the morning my leak was fixed!!!! Definitely recommend. The team is super nice, helpful and reliable, I hope I never have any leaks again but if I do I will call them Right away.

Our toilets were clogged and shower was draining slow.  They came out the same day and had them unclogged within 30 minutes.

Joe and Mike came out and my wife instantly thought they were cool and very personable. They are articulate and really know their stuff. They worked quickly in my bathroom remodel and we are using them for our kitchen remodel.

Had a great experience with Allen Wrench Plumbing today. Quick, friendly service at a great price, and they made sure the job was done right. Will definitely use them again for our plumbing needs.

After requesting help and quotes on Yelp for a low water pressure situation in an upstairs bath/shower with two faucets (the guest bath)  that had apparently occurred within the last two months,  Joe came by to give a free estimate.  This was at my mother-in-law's house where my wife and I are staying while her mother recovers from surgery.  To diagnose the problem, and after turning off the water at the street, he took out both valves and stuck a wire into the connecting pipe to see if there was any sediment or buildup but nothing was apparent.  He reinstalled the valves but there wasn't any improvement.  He gave us a quote for a single-control Moen temperature-balancing faucet, complete with a trim plate that would cover the holes left by the original faucets, for $325.  Now that he had diagnosed the problem, he urged us to ask for quotes for this job on Yelp to see what others would charge.  We were fine with this estimate but had other plumbers coming and wanted at least a second opinion.  But Joe didn't charge for this initial diagnosis.

Two hours later, another plumber responding to our request on Yelp showed up.  I didn't tell him what Joe had done previously.  This time we turned off the water using the valve in the garage, the only difference.  He pretty much determined the same problem but wanted $150 to remove the valves and fish the connecting pipe.  I pressed him on what the next step would be if that didn't work (which I already knew it wouldn't).  He said that he could install pretty much the same single-control faucet that Joe had recommended for $600-$800!  I then told him that Joe had already done what he wanted $150 to do and also told him Joe's estimate for the same type of faucet.  He was amazed and asked if Joe was a real plumber and he kept pressing and pressing and I told him, no, I wasn't interested, I thanked him for his time and effort but told him that I was ending this.  He protested all the way out the door and then told me he might be able to do it on his time for less.  No thanks!

But wait, here's the best part!  After he left, I turned on all the faucets in the house and then opened the valve in the garage.  Lots of noise and banging and the sound of water whooshing.  I started to turn off all the faucets downstairs and my wife called from upstairs saying that water was gushing out of the tub spout in the upstairs bathroom!  Apparently, whatever Joe did had resolved the problem, it just took a complete flushing of the faucets and the upstairs bath/shower was now working just fine.  My wife and I finally got to take decent showers again!  

Since Joe actually fixed the problem and it didn't cost her anything, my mother-in-law decided that she wanted to reimburse him for his time and effort, so she called and said that she wanted to send a check for $100.  A very nice woman (Joe's wife?) answered and when she explained the call to Joe, they both said that this wasn't necessary.  If we have any future plumbing problem at either my mother-in-law's house or at our house, we will definitely call Joe!

Really appreciate that Joe and Michael showed up on time. They came ready with their  PPE on, and did a great job in relocating a gas line I need moved. They made sure to clean up completely after the job was done. Highly recommend Monkey Wrench for any plumbing needs you may have. I know they will be my first call next time I need plumbing work.  Thanks for a job well done!

What a panic when you NEED a plumber!  Fortunately I was referred to Joe at Monkey Wrench. He got a quote for me quickly, came on time, did the work as expected at a great price, and was professional and courteous. I never once felt like he was trying to take advantage of a woman. At all!  And whoever answers the phone was helpful and professional also. Super great experience all around and I've found my favorite plumber.

This is my second time getting their service, they repaired the leak of my bath tub today, very professional as always. Definitely would recommend.

Amazing!! They responded fast to me and were able to come out the same day. Joe was very friendly and knowledgeable. I will be calling them for any  further plumbing needs for sure!

Joe and his man Mike are awesome. I've hired them twice for different jobs and they do not disappoint. I've referred them to friends and their experience is likewise. Competitively priced, great communication/customer service, and quality craftsmanship. This is what old-school contracting looks like folks. As far as I'm concerned, it doesn't  get any better than these guys.

First to respond, came quickly, and best pricing. Allen was very professional and did a great job. We will definitely call him in the future for any other plumbing needs as he was very trustworthy and all around great guy who did an excellent job.

Joe was great to work with. He was up front with his rates, was able to schedule the job quickly and when he came he worked quickly and efficiently and was very knowledgeable. We will definitely use him again!

Mike and Joe installed my water heater on Jan 7.  Showed up on time, no surprises or upsells, competent, friendly, masks.  While their quote amount was average, their service was top notch and I have already recommended them to multiple neighbors.

After a few days of wondering if the power vented heater was noisier in the floor above than its predecessor I contacted Joe and they came back the next day and addressed the issue with some vent pipe adjustments, without any apparent reservation/blaming or excuses.  Excellent customer service again!

I highly recommend this company. They are honest, prompt and professional. I couldn't be more pleased with the water conditioner and outside faucets they installed!!!

I had a leak in my upstairs bathroom that I wasn't sure what was causing it. I dreaded the worst of a possible pipe leak. Joe and Mike came out to assess and resolve the problem. Thankfully, it was just an issue with the toilet. They were both very professional and friendly. The work was done quickly and efficiently with a fair price. I will definitely use them again for any future plumbing concerns.

Its hard finding reliable help without a good recommendation. The plumber we have used in the past was unavailable, so we tried this company. I had a very good experience! They are very friendly, professional, prompt and helpful. I highly them and would definitely use them again.

I had a leak in my water main into the house plus needed 2 laundry valves replaced. I called Allen Wrench on Thursday afternoon around 3 pm and Joe said he could come out the next morning between 9am-11am. I texted Joe several pictures of the issues and he and partner Mike pulled up at 10:15 next day as promised, replaced the damaged pipe, replaced the laundry valves, cleaned up and were complete by noon for a fair and reasonable cost. They were professional, polite, and personable. I will call Allen Wrench Plumbing again if I have plumbing issues.

Joe and the other plumber did a great job on our guest bathroom valve updates. They were transparent in the process and helped with some additional items that they were not expecting to. Very friendly and helped provide great recommendations for future projects. We will use them again in the future!

So thankful for monkey wrench plumbing! We just bought a 50yr old home with 50yr old plumbing and Joe couldn't have been a bigger blessing to us...the house it literally falling apart with random leaks all over the place. Joe was honest and fair, fixing all the problems and giving suggestions on future possible problems. I appreciated this as I'd rather fix a problem before it's actually a problem. Never tried to up-sell and was honest. We're in the middle of a bathroom remodel and many problems have cropped up, joe was very helpful in his suggestions. I actually contacted two plumbers before finding joe and his rates beat them all as well! I had been trying to do a lot of the work on my own and when I felt overwhelmed had asked for referrals from a plumbing supply warehouse and joe with Monkey Wrench came highly recommended. I have to agree! A great find for us! Definitely will be calling them up again as my old house will undoubtedly need more of his help!

Honest, clean, reliable. You can't ask for much more in a plumber. Liked them so much, called them back 1 week later to do another job for me. Joe and Mike  my go to people. Try them and I bet they'll be yours.

Joe arrived at 8am sharp with a positive attitude -- just 45 min. after I reached out w/urgent request for help to fix a job-gone horribly wrong from previous (terrible) plumbing experience.  About an hour later our plumbing problems were resolved-- and the est. price quoted in call w/Korina @ office didn't change after job was completed. Woo-hoo!  :)  
I've waited to post this review  due to PTSD from initial plumbing experience. (All 3 Burtech plumbers who initially came out for us were pleasant / seemed to fix the problem; premature reviews were left for 2 of the 3.  Lesson learned to wait until certain repairs hold after 3rd failed visit for toilet clog- followed by owner's visit with camera and subsequent verbal offer to correct damage inadvertently caused by his team at tune of $2700.00).
After struggling to fix myself / accepting my limitations, I had good fortune to find Monkey Wrench / Joe and Korina.
I strongly recommend reading reviews thoroughly / checking for followup reviews- as Burtech plumbing co. was selected by me- based on numerous glowing Yelp reviews / discount offer bait. Our Burtech plumbing experience was far different than what was expected.
Alternately, Monkey Wrench has few reviews, which I expect will change. From our experience, the successfully completed work,  customer service and total cost is FAR SUPERIOR to that which Burtech provided.  I did ask why so few reviews.   Joe answered:   his co. relied successfully and solely on word-of-mouth in past; always very busy and hadn't carved time out to setup on Yelp. Finally found time to do- very recently.  
After Joe made the repairs needed, I was concerned about a detail of the job.  I mentioned to Korina; Joe was back out to our place to check into said concern rt away; reassured all was good-- and didn't seem bothered by the callback request for a double-check.  In fact-- before leaving on second visit, Joe stated I could call back anytime, and added he was confident I wouldn't need to.  Still I waited before posting this review to be sure.  
Joe's correct-- his work is solid / 100%.
ALSO-- and imo, here is what sets Joe / Monkey Wrench Plumbing apart:  after second visit, he must have sensed my nervousness-- as he took his time to follow up via text message-- just checking w/us to ensure we were all set / happy with his work.
Shout out to Korina, as well--  who not only got us scheduled ASAP, but also followed up with us after the job was complete with an offer to send a copy of our invoice.
This team has been so easy to work with-- Monkey Wrench Plumbing is our new go-to! Thank you both for the positive experience-- such a refreshing contrast to the other guys.

Joe is such a genuine guy. He didn't have many reviews so I was hesitant but I am So So Happy I took that chance. I've had my fair share of plumbers owning over the last 15 years. Most plumbers try to take advantage of the situation but Joe was honest, fast and very reasonable.  His wife was really nice to speak with over the phone and he called ahead just to make sure he understood what it was I needed before coming out. Great experience. Highly recommend.

Highly recommend! Joe and Mike installed our new water heater and just helped unclog our toilet. They are upfront, honest and are very reasonable with pricing. From these two experiences I found they are both very professional, knowledgeable and friendly. They removed their shoes before coming into our home since I'm sure they noticed we do not wear our shoes in the home. I thought it was really respectful. We just moved to the area and are very glad we have established a plumber already. They need more reviews! Highly recommend!

Called Monkey Wrench Plumbing to quote a job I previously quoted with a couple larger plumbing companies.  Without letting Joe know what the other companies were quoting and the scope of work they suggested, Joe was able to easily to take a few extra troubleshooting steps which minimized the scope of the work necessary and saved me a ton of money and time.  Joe was able to replace an old faulty pressure regulator for the water main going into my home, and replace a run of pipe that was leaking near my water meter. I wouldn't hesitate to contact Monkey Wrench Plumbing should another situation arise that is outside of my ability. Based on my experience they've shown integrity, are very professional, and work effectively and efficiently to resolve my problem.

They were prompt and charged a reasonable pre-fixed amount. We had a leak from our upstairs bathroom. Thankfully we didn't have a major problem and it was fixed quickly.

Showed up on time, very congenial and wearing masks. Solved our problem quickly at a as good price. Would recommend them. Will use them again.

Joe was AMAZING! He came prepared with a face mask due to Covid that made me feel safe and comfortable. He came out to find a leak in our slab and found it quickly with out charging me extra. He was able to efficiently finish the job in less time than estimated. He left my home cleaner than what he found it and was very meticulous with his work. His pricing was by far the best in town. I had requested quotes from 5 different plumbers because as you know this is a major repair. I since have used him for all our plumbing needs and have referred him to our family and friends.

Cannot recommend this company. Very friendly but miscommunicated what I needed and charged me for no service done. Specifically said I needed a shower head removed and replacement installed and the guy who showed up thought I had a broken shower. Wanted to charge me the full $145 for nothing but ended up only charging $65; The only reason I didn't give one star

Joe helped us replace two toilets today. Communication was great and he provided a very reasonable quote beforehand. When he got here, he was wearing a mask and had his own booties. He hauled away the old toilets, installed the new ones (which we bought earlier) and walked us through how to take care of them. He is a super nice guy and we highly recommend his services.

Joe was TERRIFIC!  He was able to fix a number of issues including a broken pipe, an two leaking a/c units.  He was very efficient and friendly too. I was initially concerned with so few reviews but he has years of experience and previously worked for another reputable company before starting his own.  I will DEFINITELY be calling him in the future!!!

Joe was very communicative in response to my questions, gave me a fair price and did the work quickly. And my tenant said he's a nice guy!

I returned home one evening to find water in my garage  - it looked like my water heater had a leak.  I called ASI (no extra charge nights or weekends!) and they said they could send someone the next day.  When I asked what I should do for the leak / a hot shower in the morning, I was told turn off the water and let the water heater sit until someone calls in the morning to make an appointment.  Less than helpful.  I then called Monkey Wrench Plumbing to see if they could help.  I spoke with Joe and he had me open FaceTime so he could check several things.  With that information he was able to provide options that helped us get through the night / next day.  He let me know he had a job in Riverside the next day but he would come in the afternoon and replace my water heater.  The next morning he ordered a new water heater and had it delivered to my house.  As promised, he came in the afternoon and was totally professional.  Wearing a mask, gloves and shoe coverings, he came in and was done quickly.  With a closer inspection, he realized I didn't need as much as he had ordered and he took the additional parts with him.  He left my garage cleaner than it was when he arrived.  His price was exceptionally reasonable and we are thoroughly happy with the work.  Forget ASI - or anyone else!  I have found my plumber in Monkey Wrench Plumbing.  You should too!! Call them if you need a plumber - you'll be glad you did!