Allbritten

We had a new Carrier HVAC system installed by Albritton. We had some issues with the system, totally unrelated to Albritton's work. It took a bit of time to come to the correct solution but Albritton stuck with us in solving the issue.  Each and every technician and installer that we dealt with was so professional and courteous. I don't know how Albritton hires and trains their personnel but they exemplify great customer service.  We never felt as if they were not working with us to find the solution to the issue. They worked seemlessly with the manufacturer and we are so happy with our new system.  Thank you to each and every employee we dealt with from the front office to the installers, technicians and supervisors.  While many companies feel they are done after the sale Albritton is a company where the customer comes first.

Can not say enough of how content I am with the service. Once the decision was made to purchase a new unit, we shopped around and found their price to be competitive. From the first phone call to the final inspection, service was above and beyond. Highly recommend

When you need service and can request a technician, ask for Lance.  We have had other a/c companies out to repair a serious issues with our central air and received different responses using our home warranty, not none resolved.  Lance came out and resolved three years ago and continues to resolve issues and ensure our units (two) run great.

When I promise something, I keep my word.  I expect that same level of commitment from a business.  I wanted to use Allbritten to service my HVAC system and they were all booked up.  I made this call in mid May 2023.  The appointment for this service was set for 7-19-23.  I called their office on 7-18-23.  I was told my appointment was for 7-19, so far so good.  There were no problems at all at this point.  Then, on the day of scheduled service they cancelled m appointment and offered August as a remedy.  I originally called in May and was told I couldn't be helped until July and now they say August.  They may do good work, but they did not honor their word after making me wait 2 months.  I don't appreciate that at all.  Don't make promises you won't keep.  Regardless of the reason, if it's in your control and choose to not keep your word your reputation should suffer.

Reasonably priced. Did the least expensive option and it worked. Came out on a Sunday and charged regular rate.

We had allbritten out because our heater went out back in march as part of the repair the technician apparently signed us up for their membership.  When it came time for their annual service the technician that showed up would only service one of our units because that's all the initial technician signed us up for and when I tried to cancel the service because they wouldn't service my second unit without an additional fee they now demand I pay their annual $180 fee.  The technician never told us about a monthly membership let alone a 1year agreement.  Do not trust this company

The heater finally died... in the middle of winter... BRRR! After trying to contact our regular service technician from another company only to be met with silence, my husband decided to call Albritten! DEFINITELY WORTH IT. When the technician came out he was super informative and helpful. We found out the motor on our 13 year old unit finally died. He had to order the part and we waited a week for it to arrive. Once it came, the same technician came out and once he was done gave us a full report on our unit. The heat in the house was a delight after living in a house that was approximately 55 degrees inside. We have signed up with them to do our regular services and will totally recommend them to anyone who needs a referral!

We had our Ac/heater serviced by Vincent Rodriguez and he did an outstanding job!!  Very thorough and meticulous to ensure our unit is working at optimum levels.  If you need any service done, request Vincent you will not be disappointed!

I had an appointment to service my airconditioner that they instelled. The first appointment they canceled i waited another month which was today they sent a text saying they would be here sometime today but couldn't say when, about 3:00 i called the office asking when they would be here she said they had called three times which is a flat lie my phone log has no calls and my wifes has no calls. So my assumption is that its sat and the technicion wanted to go home. So i wasted my sat for no reason.

Our AC stopped working, first we called Lee's Air but nobody picked up and I left a message for them to call me back. Over 2 hours later they never called me back. So we decided to call Allbritten. They answered right away and they were very polite. They answered all my questions and booked me for an appointment the next day per my request. I really appreciate that they will keep you updated via text when they will arrive so you can go about your day normally instead of having to sit around waiting and they will also call you 20-30 minutes prior to their arrival. The very next day our AC all of a sudden decided to work again. I called them to cancel and they were very polite and were not at all upset about the cancellation. I will definitely call them if I ever have any issues with my HVAC. I love their communication.

This review would be a zero if I could. They took advantage of my grandpa and mother.
We called them out because the house was not cooling.
The technician came out said the problem was that there was carosion on the unit so he said he fixed that and point out that we didn't have a fuse box for the ac so we went ahead and added that and paid the service fee.
So after my house still didn't cool down today I called again they sent the same technician out and now today he said he noticed that the motor was broken. And that he didn't bother checking it yesterday so after spending 600 dollars yesterday on things that weren't actually necessary to get it working he told me today that I need to spend another 700 dollar to get a new motor. And I'm just in luck because he has the exact motor in his truck ready to be installed. At this point I know he knew yesterday my
Motor was bad and just took more money knowing I would still call. K
But he really recommends me to purchase a new ac through them and don't worry about the price that I should just finance the 20000 dollar unit.

I have now called D&S plumbing and they will be carrying out anything that needs to be fixed

Josh Lizarraga gave great service and if this survey was just about his professional service this rating would be a five. We always used Albritton since 2015 in this house and thought our air conditioner was being well maintained by having their service contract, but that isn't the way the service seems to be working. I feel we've been scammed by their technicians to invest in additional devices that are supposed to extend the life of the air conditioner, but looking at the extra maintenance I just paid for the additional devices are extra money in their pockets only. Future customers beware. I will no longer recommend this business for air conditioning service. Do recommend for plumbing and water heater so far, but do not trust technicians when trying to save you future repairs.

Excellent work done for us in an emergency situation: a fallen tree snapped two water pipes in our yard.
Technician Jon Valdez quickly located the breaks and did repair work in a timely manner despite rain and wind. We were then able to get water service restored in our house, saving much grief and inconvenience. I absolutely recommend Jon and Allbritten for any service needs!

Had a bathtub faucet about a half inch away from the wall. Aaron was able to come out and give two different, fairly priced options. He got it fixed up in no time and everything works and looks fantastic!

Allbritten was also able to schedule fairly quickly too!

If I could give zero I would. They missed the first appointment to service AC unit. Just didn't show up. Second visit the cut price in half to make up for not showing up the previous day. That was June 30. Today is July 15 and AC has quit working. Do you think they are coming out today ?  Heck no!   Earliest is on Monday. In 110-114 degree heat. I have a husband in bad health. A pregnant Australian Shepherd and dog sitting my sons 4 dogs. They all need AC and so do I. Will NEVER EVER use them again.

After requesting an estimate, I was told they can put me on the schedule. The day of the appointment they could not give me a time window and told me there is an $89 fee to give me an estimate. Very unaccommodating and non-transparent about their fees. Would not recommend.

Our A/C unit stopped blowing cold air but the condensing fan motor was still working.  Had Allbritten come out to diagnose the unit.  Was told that the capacitor was bad and would cost $400 to replace.  Told the tech put the unit back the way it was because I would replace it myself.  The same replacement capacitor can be bought online for $30, total price gouging! Found out after replacing the capacitor the tech wired the unit back incorrectly.  Had to call them out again they sent out the original tech with an additional one who was the one that found the wiring issue.  They charged me a second call out fee even though they wired it back incorrectly.  Do not recommend using them they do not stand behind there work and price gouging at it's best.

I had an issue with my shower drain.  I tried to solve the issue myself by using Drano and those type products, to no avail.  I called Allbritten and they were able to get me in relatively quickly.  The office staff was pleasant professional, knowledgeable and responsive.  

Via text message they let me know that status of my service time.  This allowed me to go about my day and not be stuck at home waiting.  I received a text my technician Ramon was going to be at my home in approximately 20 minutes.  

The timing was perfect.  Ramon was friendly and listened to problem and what I had done to resolve it.  He also showed up with shoe covers on... that's right, kept my floors clean.  He resolved the drain issues double checked his work, explained the problem and even had suggestions on how to avoid an issue in the future.  

Professional and knowledgeable all the way.  Very pleased with my experience and will definitely use them in the future.

Find another company if ever you're looking for one to purchase or repair your ac. Purchased ac unit 5 years ago from them because they said they can't do anything with our old one. They also brought with them our old ac unit after that. Requested twice for cleaning service but nobody ever showed up. I don't know where do they get that 4 stars.

Use this company exclusively. Great fair professional job. Great maintenance program.

I have called Allbritten several times to repair my old A/C. So when it came time to replace the unit, I called them for an estimate as well as several other local shops. The Allbritten estimator came out and gave the second highest estimate I received. He told me he could feel cold air blowing in the attic, and claimed that ALL the ducting needed to be replaced. No other company suggested anything needed to be done to the ducts.

Needless to say I did not select Allbritten for the project. When the new unit was installed the other company tested the ducts for leaks, and the test came out at 6%. That is well under what the CA regulations require, and the technician said it was very good. This was without doing any patching or repairs to the existing ducts. That tells me that the Allbritten claim that all the ducts needed replacement was purely to pad the project, to the tune of several thousand dollars.

Before that experience, I would not hesitate to suggest Allbritten as a quality A/C repair shop. However, the way they handled the estimate for a new unit left a bad taste in my mouth. I would still trust them to do repairs, but I would not recommend them for a replacement/install based on their prices and seemingly trying to pull the wool over my eyes about the condition of the existing ductwork.

My elderly parents live in the Fresno area, and I am in the Bay Area. Their A/C unit went out, of course during the hottest time of the year. They were quoted $25k for a new unit. I called Allbritten for a quote and the tech came out and was able to literally save them thousands of dollars with a solution. I called on Friday, they were out the next day. They would have come the same day but my Dad had a doctor's appointment. I called my parents today, and they are enjoying the nice cold air.

Thank you so much for outstanding customer service from the moment I sent my first e-mail to the end of repairs.

be careful people,do not be signing up for their membership, they do not explain that if u cancel before one year,.they will still be charging you.it is a waste of 20$ a month to have membership

Unfortunately the wrong part was ordered for us during a heat wave.
We had to wait 4 extra days.
The technician called us and was kind but the wrong part-order happened at a terrible time for us.

If I had to put no stars, I would. This company doesn't deserve me giving them even one star.
Respect their technicians boundaries is what was said to me by a manager of Allbrightten
Two technicians came to my door in masks. I meet them in a mask. I inform the technicians that I took my 2nd Vaccine on Monday and not feeling well.
I have a two story house. I tell them where the hose bib is and request to clean/wash my coils with detergent. I go inside and they go to their truck and proceed to get their ladders and gauges out. I hear them put one ladder on the first story and walk around. A few minutes later, next thing I know I see one of guys go into the drivers side truck and see the other guy holding the ladder and walks to the truck. I get a phone call. It's the technician saying they would have to reschedule because I wasn't feeling well.
I ask him to explain what that means. He says because the air would be recycling and because you said you're sick we would need to reschedule
I said I am not sick, I'm having side effects from taking the 2nd  vaccine shot. I DO NOT have COVID-19. So I called Allbrightten waited 6:42 for a young lady tell me she had respect their technicians boundaries because of these heightened times.
I say I get it. I understand if I have COVID-19 but I don't! I got my 2nd vaccine shot and feeling the side effects of the 2nd shot. And that's different from having COVID-19.
Bottom line this company did not do the job.
I believe this is a good case were education needs to happen on the difference between from actually having COVID-19 and receiving the vaccine and its side affects.
Lastly, I believe these two technicians saw how many times they'll need to go up and down the ladder, perform the service on my AC and get whatever stuff they may need. One aside to the other this guy has Covid-19 and I don't feel comfortable doing this job because the air is going to recycling and we may get COVID-19.
Mind you the guys already had ladders out got on the first level, looked at the second level, surveyed what needed to get done and decided they didn't want to do the JOB!

I had one of two roof HVAC units go out and was in the market for a new unit. My system was very old (1970s....). After interviewing a handful of companies, Allbritten was - without a doubt - the most comprehensive, thorough, and professional company I encountered. When we pulled the trigger and decided to hire Allbritten, the process was seamless.
John Drollette (sales) did an excellent job of explaining everything in depth and followed up throughout the process. This was a very large job (removal of old units and ducting, addition of a new 5-ton, whole-house sealing, all new duct work and insulation, etc.) that required multiple work crews over a 5-day period. The leads, both Bryan Diaz and Ronnie Levan, did an outstanding job throughout the process. Their crews were very respectful, tidy, and professional. I was told that of their company mottos is leave it cleaner than when you found it. Truth!
Allbritten is the difference between a shoddy company who wants to make a quick sell, with minimal work on their part, and a company who wants to ensure your system design will function properly, with maximum efficiency, and keep you happy for 30+ years. I'm a happy customer and will most certainly recommend them to friends, family, and coworkers.
P.S. - My aunt used them years ago for her condo and was equally impressed!

Our AC was not working and they responded our call with an appointment the next day. They did a very thorough check on the unit and on the coil. Right away they told us what was wrong with our AC. They offer options to fix the problem. We didn't wanted ti wait to fix it so we accepted one of their solutions. So next day the Ac was working normal. They are very reliable. They are
Very professional. We really Recommend them.

When our 30year old AC broke down AGAIN, Allbritten was there to save the day. Our technician Si made repairs quickly and efficiently, and to further avoid continuing to go through this again in the near future, we decided to have Allbritten replace our entire HVAC system. With Andrew as the lead installer, I couldn't believe how quickly, professionally, and thorough the team was. Hands down the best service yet, and I would highly recommend Allbritten.

Second time using allbritten, and second FAIL! They're always trying to upsale things you don't need.
Allbritten charge you $89 for a diagnosis fee whether they figure out your issue or not.
The tech came out, checked on the unit because my heat wasn't working. He couldn't figure it out. At first he blamed the breaker. And he got on the roof checked out the unit claims that it was the transformer And the motherboard. Told me they both need replacing. I okayed it he was already cutting wires. About $1000 in repairs Came back down, let's say 20 minutes later. Says to me, need to double check your breaker again a different way. Checks it, and then tells me yeah your breaker is out you need to call electrician. Charges me the $89. And so I called an electrician, he comes out says Albritton is full of shit your breaker is great it's old but it works. He then goes onto my roof check the unit, check the breakers on the unit, on the roof. Said they work perfectly. And then presses the manual switch button on the unit, and my unit kicks back on! Boom, works again. I called a second HVAC guy to come out and maintenance and double check my unit because the electrician said there was arcing and burn marks on my unit. Second guy comes out checked my unit, maintenances it and he told me that by looking at it, what probably happened was when allBritton was up there they probably tripped the breaker, the unit probably died and he couldn't get it back up and running,  came back down, check the breaker and blamed it on the breaker. So now I'm out $89 for Albritton, I'm out money for the electrician and Also had to pay  the second HVAC guy his fee as well. All because Albritton tech Are inexperience. They miss diagnosed my unit, and I'm in the whole for trusting a company that obviously just using good at what they're doing. You could've just been honest and said I have no idea what's wrong with it and not charge me the fee I just left. I would've been  OK. Will I ever see my $89 probably not. Allbritten I deserve a refund!

After putting so much money into my old HVAC unit, we decided to get a new unit for our home built in 1979. We sought out two bids and decided to use Allbritten to install our new HVAc system. John Drolette, our salesman came out and gave us information for the unit install. For our home, he came up with a Carrier 2-speed 3.5 ton/16 seer unit based on our home size. We also replaced our 43 year old duct system upgraded to a R8 with added attic insulation. Our bundle package also included smoke detectors for the bedrooms, a CO2 monitor, weatherstripping for all doors, UV light in the Carrier unit to keep the circulating air clean and to top all this off, excellent customer service. We're glad we used Allbritten for our needs.

Almost triple the cost of the other company for a main line cleaning. 89.00 for the estimate to come out and 200.00 for a total of 289.00 to do the 30 min job. I know there is probably a hour min, But the the other company we had the last time was 90.00 for the same job. They called me back while I was getting reamed by Allbritten. They said the same job now would of been 130.00. Another life lesson. If you want to save some money, don't call Allbritten.

In response to your comment
The other company has a higher rating.  So really the other company has the same trained employees as your company. We would of got the same job with same experience but cheaper. Just saying !!

We were concerned about the possible need for more insulation in the attic of our 22-year-old home. We gave Allbritten a call for an attic inspection of our heating system and insulation concern. Their technician, John D., arrived on time as scheduled, and provided an inspection report along with pictures of what he had found. He was prompt, very knowledgeable, and professional. We could not have had a better experience. We have relied on Allbritten in the past for plumbing issues and each time have been more than satisfied with their services.  Thanks, Allbritten for a job well done.

Linda and Bob Franks

i agree with some of the other people regarding the price. We are old and sick. while they were very friendly, I am very upset because first they quoted us 6000$ for a new air conditioning system. I don't have that kind of money but I might be able to scrape together 3000 if I don't pay my mortgage. it's so hot we're dying, so I thought I could put down 3000$ and finance the rest. Then they suddenly remembered that there's a new regulation and the price jumped to 8800$. There's no way so they put us in for a loan. We were denied. I have never been turned down in my life. They said we had no credit history. I am 64 years old and have credit cards which I stopped using when I retired. I am really upset about this and feel abused and taken advantage of. Then a friend told me they are bad. I think it's elder abuse. I am leaving California. I can't afford to live here anymore. How do they think we bought this house with no credit? I fee scammed.

Mr. Vang was professional, courteous and explained in detail what our AC service entailed. Thank you for a great job! Don

Chris arrived timely worked quickly, problem solved. Kitchen drains working again! Recommended ways to keep drains open & working.

I requested an appointment to help us detect a leak. The technician arrived and was unable to find the leak. He stated that he would have to get the equipment from another technician. He suggested that I schedule this appointment for tomorrow. When I called Albritton to ask why they do not send their technicians with the equipment the woman on the other end of the line proceeded to argue with me. Albritton cares at all about their customer service I would listen to my call to them today a little after 4 PM and have a talk with the woman who answers the phones. They just lost a customer for life.

I contacted Allbritten for service and they were available to come the next day.  Although I was able to fix the problem myself, I was super impressed with their professionalism and availability.  Highly recommended.

They are quick to give you a quote and push the service quickly , but when it comes down to their rebates and financing , it's a joke . You can't apply for financing on your own . You HAVE to use their guy to submit you info . And forget any rebates they tell you about .

They told us we would get a $600+ rebate from PGE , but someone in their office lost the paperwork . Needles to say they won't take responsibility for it and now we are out the rebate that was guaranteed to us . Instead they push the blame on everyone else .

We had the A/c and air ducts replaced and still have poor air floor in the bedrooms and uneven temperatures in the house .

We have a leak from our upstairs master bathroom.  Allbritten gave a us a quote to repair all the plumbing.  I went with Allbritten because they are reputable company and appear to focus on service.

They told us the job would require 2 plumbers and 2 hours to complete.  They only sent one plumber.  During the course of the repair he damaged an expensive faucet causing a more intense leak.  He spent 6 hours looking for parts to do the repair but could not find them.  My wife and kids were stranded without access to water in our home for 8 hours while I was at work.

The next day, Allbritten called to tell my wife that she needed to find a replacement faucet or parts and then to reconnect with Allbritten so they could give us a bid on the repair that would be needed.  I had to call and speak to the service manager to get Allbritten to acknowledge that they damaged the faucet and needed to find the parts, repair the damage they caused, and finish the job we had already paid for.

It was 2 weeks before Allbritten was able to come up with a solution.  When they left the house our faucet was left leaning up against the tub unsecured and our hot and cold water lines were crossed.  When my wife contacted the service manager he tried to tell her that the reason the faucet was not secured was because of wear and tear.  Fortunately, my wife had taken photos so she was able to demonstrate that Allbritten had larger holes into our sub-floor that did not allow them to re-secure the faucet properly.

After several more weeks and several 'cheap' fixes, we have an even bigger leak.  Now they are trying to tell me that it is a leak that is coming from somewhere else and that it is 'out of their hands.'

The ceiling in our kitchen has been cut open for over 2 months.  My wife and kids have spent countless days babysitting Allbritten plumbers so they can finish the 2 hour job they started over 2 months ago.

We are now left with few other options other than having to contact another company to start over from the beginning.

I filled out the CUSTOMER CARE SURVEY on Samuel Redner; however, was unable to send it, so I'm doing this the hard way.
Under OUR PERFORMANCE, I checked All 5's Very Satisfied.
Under IS THIS IMPORTANT TO YOU? I put 5, Very Important on all selections.
The under additional comments I have:
He did everything that was needed! All and all, He did an outstanding job.
He could talk slower. I'm hard of hearing which could be a lot of it!

Very fast response and very nice technician. Came out was very efficient had my unit diagnosed in about 20min. Bad capacitor showed me the problem with the capacitor was low voltage.
     But wanted 349.00 to replace it. Already had it out and new one in hand. New capacitor online was 20.00. I know businesses are there to make money and I understand this, i even understand marking up parts but 349.00? They had to reinstall the old one anyway so there was no more work involved. I dont mind paying for a service but 349.00 just seemed high to me. They got their 89.00 for a service call but missed out on a potential customer. Total would have been 438.00 plus tax to replace a capacitor. Im not upset at all just seems high to me and I couldn't justify it.
They were very fast and very nice people.

Contracted another A/C company to install a smart thermostat.  After spending about 3 hours of cutting wires and making my A/C system totally inoperative, they gave up!!  Called Allbritten and thank you to Josue...he was able to repair the damage caused by the other company and install the smart thermostat!!  Awesome job Allbritten and Josue!!!

I received a coupon in the mail for an early season service special recently . I calle  Allbritten to service my a.c. unit. It took them six weeks to come out and service the unit. Once they arrived I was told my a.c. unit was no good and out of freon, they could however get a salesman out the following day to sale me a new one. 1500,00 dollars. I called another company for a second opinion and was told the unit had Freon and could be repaired, for 3,000.00. I contacted one more company as the diagnoses were completely different. The unit was repaired for the cost of 100.00 dollars including the service.
How awful of a company to mislead a senior citizen and abuse our lack of knowledge. NEVER use Albritten plumbing

Wait a minute ! I used this company many times ! I had a rental and before I sold my residence they serviced both homes ! Did a excellent job . People need to stop complaining about prices !!! I have 4 rental houses in Waco Texas and the prices over there are expensive as hell ! But I'm not complaining. This is a very trustworthy company . The ladies that answer the phone are super nice and I bet they get rude people who want their stuff fixed now , just like everyone else . Car dealerships your ac is out in your car it may be weeks before they get you in . It's hot I get it people act different in crisis . Relax , once these guys get to your issue the outcome will be Superior ! Have I used this company recent I have not . I'm putting this review from 5 years of service I got from them in 2 of my properties , I highly recommend the 2 anual services they do on your units ! Worth every penny .

No matter the work, from heating/cooling to plumbing, Allbritten gets the job done. The technicians show up on time, are pleasant and thorough. These are the people to call for any plumbing problem or just maintenance of your system.

I am very impressed with Allbritten and how well they did with installing my HVAC and whole house fan.

John, Drolette explained all of the options Allbritten had to offer me and answered all of my questions.

Steven Perez (and the other two technicians) kept me informed the entire time they were here.  They were professional, personable, and knowledgeable. They kept me informed as they worked hard. When everything was finished, they took pride in their work. They care and make sure everything is the best it can be.

I am writing this a month or so after the service so I forgot the guys name but he deserves a five star review. He was quick and clean and fixed it right the first time.

Worked with a lesser-known HVAC company to resolve an issue for over 4 months. Piece-by-piece, they changed my entire HVAC system and still never resolved the issue. The manager started accusing me of trying to scam the company, so I finally gave in and called Allbritten - their tech, Salvadore solved the issue within 20 mins., and identified a couple flaws in the other company's work that I now need to get fixed. I'm going with Allbritten from now on - even gonna sign up for the maint. plan.

If I could give no stars i would they charged us so much, they really didn't know what they were doing and cut holes in my cabinets that are now going to cost me more money to fix when they didn't need to cut a hole there ,  I called rods plumbing they came out and fixed it in one hour and charged us less then half the price Allbritten was going to charge us , and didn't need to tear up my floors I'm so so thankful for rod and Steve wonderful , Allbritten had 4 guys and STILL couldn't figure it out so disappointed

Michael came out to check out my heater when it was making a weird noise. He found the problem, and had to order the part we needed to fix it. Took a few days but he replaced it after it came in and the noise is gone. They suggested we replace the whole HVAC unit but we can't afford it. I've used Allbritten for years and they do good work, I've never had a problem with any part they've replaced or anything they've installed. That's why I've stuck with them over the years even though they tend to be a little more expensive than other companies that do the same work.

Very informative visit from today from Salvador B. He was easy to talk to and kind to my dog. I appreciate techs that are committed to performing their duties in a professional and respectful manner. He's a good man!

These guys are great!  We started a service contract on our rental unit last year. The A/C system was old and we were advised it may be on it's last leg.  We contracted with them to do a full replacement; new unit and ductwork.  They not only moved us up a week, but finished quick.  Their daily communication with regards to the technicians arrival, who it is and asking for feedback just shows how much they want to do right by their clients.  They are a first and last stop.  If you need to hire someone for plumbing (we used them as well) or A/C, call them.

I have been using Allbritten for over 10 years.  They are a well established company with a highly-rated reputation.  I've worked primarily with Aaron who provided prompt service for our plumbing needs.  Following in his footsteps is his son, Nick who I'm having work on multiple plumbing projects in our new house.  If you want a reliable plumbing technician, ask for Nick.
Allbritten provides written estimates prior to each job so you know the costs in advance.  Their prices are competitive and actually lower than other companies.  I highly recommend them for your plumbing needs.

Personal home upgrade: All attic ducting removed and replaced with energy saving, super insulated, R6 flex duct with larger intake.

Although this is the 3rd home conversion we've done, this time it was on my own personal residence. I got to experience some benefits that I wasn't able to appreciate when we had this done on some rentals. My tri-plex was built in 1974 and is in really great condition. Virtually everything has been upgraded and modernized. When thinking about which project I wanted to complete this year, upgrade floors with porcelain tile, install a large ground level deck with manufactured wood, or upgrade my ducts, I chose the latter. Sure, the other projects were more 'showy' and I'd see them and enjoy them every day, but I decided to put this money on the 'inside,' where it wouldn't be seen so to speak, not the 'outside' where it would be seen. I'm really glad that I made this decision. Here's why:

1) The ducts that were pulled out (see pics) had degraded, brittle duct tape that wasn't performing or sealing leaking air. I got to carefully inspect the pile and was surprised how compromised this system had become.
2) Some of the runs had NO insulation on them. This meant that the heat in the attic baked the volume of air in the ducts to the same temperature. Turning on the AC was always a blast of hot air being pushed through the system.
3) Outside noise was amplified through the uninsulated ductwork in the way of subtle background noise feeding through the vents.
4) The actual vents and what it looks like when you remove one, was an eye opener. Each of the vent cavities was roughly cut into the sheetrock and the vent housing inserted leaving large gaps all around the vents. Some of these were 1/2 and exposed leakage directly into the attic into the rooms of my home. Anything in the attic could fall though and seeing some of the vents come off, wasn't pretty. Times that by 10 vents (the number in my home) and you have a really inefficient HVAC system. Each of these vents was then completely sealed using the proper tape sealing out the leakage directly to the attic. Ceiling to vent housing.
5) The air intake in my hall was enlarged to take in a greater volume of air. The HVAC is much more quiet now.
6) The vents were replaced with Quietflex Rip Stop Silver Jacket R6 ducting. This product has completely insulated all the vents from sound and temperature changes. Here's the skinny:
quietflex.com/wp-content…
7) There are 10 adjustable dampers in each run of the venting that can be adjusted if necessary.
8) The work took 3 days to complete.

This crew from Allbritten consisted of Richard and George. I must say that they did an exceptional job of being careful, laying down tarps, communication, cleaning up each day. Not only did they cover their shoes when entering my home, they vacuumed everyday, inside and out!

Of course Allbritten will pull the permits, adjust my system if I like, warrently the parts for 10 years and the labor for 1 year. Honestly, I feel the labor warranty should be 3-years minimum, given the expense of the project. If you're going to stand by your work, REALLY stand!

It's been only a short time since the work was completed and I'm still taking my time observing the benefits, some are pretty quickly obvious to me:

1) More efficient heating and cooling = Less money spent
2) More efficient heating and cooling = it take much LESS time to get the temperature you want. And, once you're there, the systems STAYS at temperature much longer without the system constantly kicking on and off.
3) The system is quiet. My house has a new feel to it since none of the outside noise is being amplified though the bare metal older duct system and out of each vent into the rooms. It's a feeling of integrity and personally, the lack of background sounds pleases me!
4) The larger intake offloads the rooftop Carrier unit extending it's life.
5) Tightly sealed vents means a greatly enhanced system without bugs or stuff falling (blowing, actually) into a room!

It was profoundly special to be able to complete a project like this. I am blessed! As a once lost homeless person stuck in addiction, it was nothing less than the power of Christ, my Lord, who pulled me from the brink of destruction, made a way, restored the years that the locust had eaten and lifted me into a place of prosperity. It goes far beyond any household improvement, but in this too, I am grateful!

Joel 2:25-26

So I will restore to you the years that the swarming locust has eaten,
The crawling locust,
The consuming locust,
And the chewing locust,
My great army which I sent among you.
You shall eat in plenty and be satisfied,
And praise the name of the Lord your God,
Who has dealt wondrously with you;
And My people shall never be put to shame.

Proverbs 3:6

In all your ways acknowledge Him,
And He shall direct your paths.

-G

Plumbers, any plumber, are not cheap.  You want someone who will do the job right for your money.  These folks give you the information you need to make the right choice?  I was told the cost could be $600 to $1500.  Shockingly the job came in at the lower number and solved my problem. Chris from Allbritten has come out to fix several to fix different problems.  Good guy, good plumber, provides all the information I needed.  Highly recommend him and his company.

I really had high hopes for this place.
My A/C started blowing room temp air, and of course in FRESNO in August, that's a major nightmare.
So, on 8/1/18 I reached out to this company. The lady who took the call was prompt, she had a tech out to my home in a couple of hours.
Perfect!
So, I pay the service fee of $59, plus $278 for Turbo Dual. Yeah that.

The tech explains that the battery pack isn't holding a charge.
(Not sure what an A/C has a battery pack for, but ok).
Furthermore, he explained that my unit is going to go out soon, and that I'll be needing a compressor and a motor. Now we're at $4300+ and I'm thinking WTF(?!). My house is barely 10 years old.

Of course, scare tactics at best.
So, he does some sort of work where it starts blowing cold air again.
Nice!
(Or so I thought).
Fast forward to the next day:

Now I am pissed off. It's 88 deg indoors.
Not even 24 hours later, he's back for the same reason.
I meet him in the backyard, he tells me that its gone, and that I'm looking at that $4300 again for the compressor and the motor.
Nah.
I'm not having it. I didn't believe him, and the more he went on, now he's telling me about the $15,000 replacement project I'll need.

He was dead serious.
I was thinking this guy thinks I'm gonna fall for this, as I was getting more pissed off.
What he didn't know is that I had an HVAC tech on standby that I know personally. I had forgotten he was an HVAC tech or I would have called him first.

As soon as the Allbritten tech drove away, he rolled up and replaced the FAN MOTOR. THAT WAS ALL!!
The part itself =$175.

I am really unhappy that I felt I was being swindled.
I want the initial $337 for the service call and Turbo Dual  (which was totally fraudulent and made up as far as I am concerned).
I am also going to file a formal complaint with BBB.
Stay away from this business.
They'll play you for a fool and take your money.

We had Allbritten out in December for a leaking hot water heater. They quoted us $6000 to replace it. Absolutely ridiculous. We ended up having it replace with someone else for under $2000. We have been customers of Allbritten for the last 10 years but definitely feel taken advantage of after that experience. We will be using someone else from now on.

Had a diagnostic done on my AC unit from another HVAC repair company that stated I needed to replace the compressor. Called Albritton to get pricing on replacing the compressor to compare but they would not give me pricing on the replacement without charging me $89 to come out to do another diagnostic... I fully understand that they would need to do their own diagnostic prior to performing the repair but all I wanted was a price comparison for the replacement of the compressor. I have the model number etc. and that's something they should've been able to do. Very disappointed and will not be utilizing them for any of my properties!

This place is GREAT! Jon did an awesome job! Quick and efficient. We will be using their services again.

Called at 1:00 on a Friday with my issue.  Chris showed up at 4:30 the same day. He pin pointed the issue in 20 minutes. The company was so professional and informative. McKenna in the dispatch department kept me informed as to what was going on. I will be getting my new heating unit through them. I reccomend Allbritten 100%.

Saved my house and my night!! Got off work 5pm to find my showers and toilets backed up all over my house! No one would come out that late.  Called albriten the friendly secretary quoted me an hr but they were there in 30 min. Chris Whaley was our technician.  He was very nice and so professional! Fixed our hard core clog in under 30 min! Chris Is the man! Don't waste your time calling other slacking company's.  Just call albritten and get it taken care of fast!

A few years ago, shortly after moving into our house, we needed to replace our heating and air conditioning units, and have some other energy efficiency work done.

Aside from our house just being about 35 years old at the time, and needing new equipment, we also had an interesting problem: the big central room in our house was covered by both of our rooftop units; in other words, to heat or cool that room, we had to run both units. Otherwise, we could run one unit for the bedrooms, and another for the living rooms.

So we had several companies out for quotes. But the guy from Allbritten (ABC Cooling & Heating--same company) was the only one who came up with a solution for the big central room, to get that room covered by a single system. We were impressed, and they got the job.

The installation went well and we have been happy with the system. As well, we have paid annually for their warranty and service programs, for seasonal service, and they have always been prompt and easy to work with.

Recently, we decided that we wanted to replace all of the toilets in our house. So we called Allbritten for a quote, which was reasonable, and scheduled them to handle the job. Their appointment notification system is excellent, and their installer was timely and friendly. Not only that, but he thought ahead: knowing that many customers do not like the lightweight plastic seats that come with the toilet, he ordered heavier ones to provide as an option, included in their pricing. We appreciated that attention to detail and anticipation of what the customer wants.

We will keep calling Allbritten for our heating, cooling, and plumbing needs.

Our tub spout had been leaking hot water off and on for weeks now. I couldn't ignore it anymore so I reached out and found Allbritten. I thought we would have definitely needed a new water heater but he found an easy fix by replacing something in the handles. Such a relief, I feel so much better now.

I feel like they charge too much just to snake a kitchen sink and also one of the guys that came out asked me questions that I dont think he would have asked a Caucasian customer.  I am Hispanic .

Called to get our ac unit service and service guy came out and did work but was not authorized to charge us and didn't get a call from him saying what we needed . They charged us 600.00 , I called the company and customer service said I sign for when I wasn't even home . Service manager called and said that he can refund all my money but take out all the refrigerated out or comp me back my 89.00 diagnostic fee but keep all 500 . We will never use this company again ! We use this this company 2x but this will be last time ! Make sure you are always home to make sure work isn't done untill authorize by you !

Allbritten came out and replaced two toilets and unclogged our drain for us when we first moved into our house in June. They came out the same day I called and they completed the work efficiently and completely. I would not hesitate to hire them to do any work I need to be done in the future.
You will notice I gave them a 5-star rating and I would not consider anything less than 5.

Allbritten has saved us on multiple occasions. We use their AC and heater maintenance service and with that you get a discount on other repairs and priority service calls, and that has been such a huge help! We've had our kitchen sink plumbing clog, which caused water to run out at our washing machine and they came out same day and fixed it super quickly. Two summers ago our AC motor died, and they also came out same day to help. Their prices are reasonable, their staff are well-trained and friendly. And they even use a great system that lets you know when your repair person is arriving and who is arriving with a photo, which is a great safety feature. Honestly, if an issue comes up in our house (which is 50+ years old) we don't even think of calling anyone else - they're the best!

I called to get a quick quote for 2 bathroom exhaust replacement and 3rd to be installed. They would only quote if I were to pay $89 so they can send someone out. The rep insisted that he has never quoted my request and is going to have to call in for help to quote me - (Ironic that they can quote over the phone, just not customer's.)

Needless to say, they wasted my time, my money, their time, but made money.

This plumber charged $300.00 per the work was good but the price is way to high I will look around more next time Please

Hello my name is Janice and I have called Alb Britain  to get it a service person out early February of the year and he came out and said there was nothing wrong and I was charged service fee of $65. about a week two weeks later 10 days I called again because it was backing up again. The same plumber came back and augered the line, stated it was fine. I called and asked for a refund of my original service fee and was told my visa would be credited. A week later backed up again, new plumber came and told me I needed auger from the toilet,which he did. I asked why I needed second auger, told that he would snake from toilet to street. Vs the first plumber who snaked from the outside. He removed toilet and snaked the line andWas told I needed a newer toilet as my older toilet could not take too much paper, told him I would advise my gr son to be careful about the amt of paper he uses.
Called about my refund told it will be done. After another few weeks stillno refund, called again and told it would be done. It was recently credited after several calls.  Today my toilet backed up again, this is a new low flow toilet,called Albritton  and spoke with manager who advised they do not guarantee this service and they will gladly send out a plumber but will charge me a service fee of $85 to evaluate the problem, needless to say I declined.  I am in search for another plumbing service. I HOPE IF YOU CALL ALBRITTON, YOUGET BETTER RESULTS. I am truly disappointed in both the plumbers and the lack of customer service