Description
Complete Drain Cleaning / Sewer Service Hydro Jetting Water Lines / Piping Work Sewer video camera inspection Expedite Permits / Closing Permits / Violations Cured! Gas Piping / Gas Appliances / Gas Leak Detection Leak Detection Leak Repair Water Heaters / Gas and Electric Home Maintenance Inspections Sewer Lines Backflow Prevention Insurance claims documentation Garbage disposal/Sink aerators
HISTORY
Established in 2012.
Since 2012 a certified full service plumbing company covering the Los Angeles and Orange County areas. Licensed General Contractor providing 24 hour - 7days a week emergency service.
ABOUT BUSINESS OWNER
Vincent Attardo is the founder and CEO of Coastline Environmental Solutions, Inc. Attardo has written several articles relating to mold and water damage and has been working with moisture and mold related damage and IEQ testing for the past twenty-five years. He is an expert in moisture intrusion investigation and discovery. Past member of the Certification Board for the American Council for Accredited Certification. (ACAC) Council Board Certified Indoor Environmental Consultant (CIEC) and Residential Mold Inspector
(CRMI) Vince is a Licensed General Contractor and IICRC certified Master Cleaner and Restorer. NADCA certified ASCS Air systems Cleaning Specialist. In 2012 Vincent decided to start a plumbing company due to the fact that water damage and plumbing go together. Knowing several plumbers and having plumbers on staff it was a no brainer.
SERVICES
Emergency Services, Drain Cleaning, Bathtub & Shower Repair, Sink Installation , Toilet Repair , Bathtub & Shower Installation, Faucet Installation, Garbage Disposal Repair, Pipe Installation, Water Heater Installation, Pipe Repair, Sink Repair, Leak Detection , Toilet Installation , Water Filter Services , Drain Installation, Faucet Repair, Gas Line Services, Sewer Services, Water Heater Repair, , ,
Reviews
Initial response was great. Then, they ghosted me. I followed up a few times and nothing. Had another company cone out and fix it for less money anyway, but not great to set an appointment and then just disappear. Won't call again.
I just moved into a new house that had a bunch of plumbing issues. I called early in the morning and they sent Tracy out within 30 minutes and he fixed everything the same day. He gave great service, clean and thorough! I will definitely be calling him again if I ever need a plumber work done!
Glenn D.
06/09/2021 12:00:00 SA
This past Winter, our drains started slowing down and finally stopped draining. I called Vince and he had a team out that morning. Turns out that the pipes were too corroded to unplug and needed replacing. As we live on a slab home, this turned in to quite the project. By the end of the week, all the plugged pipes were fixed and in good working order. And the estimate was lower than I expected! Vince and A-1 Plumbing will always be our plumbers.
(I waited to write this as I wanted to test the pipes for a few weeks to see how they work. After five months, they are still working just fine and have no problems. They did a great job.)
Vince and his installer Jim saved Thanksgiving. The night before Thanksgiving we came home and our tankless water heater had quit on us. We began calling around in hopes to find a plumber who might have a tankless water heater on their truck or in their warehouse. Vince said he didn't have one but might be able to get one in the morning. He also recommended calling some of the bigger companies that night as they might have one in stock. Needless to say we couldn't find one that night and Vince went to work early on Thanksgiving morning. He found a warehouse that would open up for him and was able to get the parts needed. Jim arrived quickly and got to work. We are thankful for Jim who did sacrifice time with his family to get us up and running. Jim worked cleanly and quickly while communicating through the whole process. Thank you Vince and Jim again. I will definitely be using A1 again in the future.
We had an emergency plumbing issue on Sunday evening of Thanksgiving Holiday. After making a call to A1 Best Plumbing they send Ronald and Dominique to evaluate the issue. They were very good with their communication and showed up promptly. The entire problem was identified and fixed in about an hour after I made my initial call. I am very satisfied with their service, promptness, and professionalism. I will definitely use their services in the future if the need arises.
This is the first time I called them in the late evening & they were able to fix my kitchen sink clogged-up issues on the same night.
#1 Reliability! Awesome!
Our water heater went out during the week and since my husband and I work full time, we had to wait till sat to handle it. The home store was way over priced for an unreliable brand of water heater. I found A1 on yelp and Vincent, the owner, called me back right away with a quote and was easy to work with! He was even on his way to another call and still managed to make it back to our home and install the new Bradford and White water heater in a few hours. I appreciate all of his help and sense of urgency! Thank you A1, Vincent, and team!
I will call them for any future plumbing needs! :)
Becky S.
02/12/2018 12:00:00 SA
I spent 6 weeks waiting for a company my home warranty sent out to fix a major plumbing issue. We're taking black pipes leaking all over creating a pond in our crawl space.
I contacted Vince and he and his team were out the following day. They reassessed the problem, had a plan of action and had my house back in working order within 2 days. Fast forward 6 weeks and I am still dealing with the same warranty company on getting me my reimbursement. You would think this doesn't pertain to my review, but it does.
Vince and Ana have helped me time and again to help make sure that I am provided with the appropriate refund from my home warranty. They don't need to do this and I personally feel indebted to them because of 1. the hard work and long hours they initially put in to fix the problem but also 2. The fact that they have helped me with problems not related to them. They are an amazing company,
honest, quick and thorough. They go above and beyond to make sure their clients are happy. I highly recommend them to anyone with even the smallest issues needing repairs or fixing. You can't go wrong with A1 best plumbing
Vince and his installer Jim saved Thanksgiving. The night before Thanksgiving we came home and our tankless water heater had quit on us. We began calling around in hopes to find a plumber who might have a tankless water heater on their truck or in their warehouse. Vince said he didn't have one but might be able to get one in the morning. He also recommended calling some of the bigger companies that night as they might have one in stock. Needless to say we couldn't find one that night and Vince went to work early on Thanksgiving morning. He found a warehouse that would open up for him and was able to get the parts needed. Jim arrived quickly and got to work. We are thankful for Jim who did sacrifice time with his family to get us up and running. Jim worked cleanly and quickly while communicating through the whole process. Thank you Vince and Jim again. I will definitely be using A1 again in the future.
I had main line clogged in North Long Beach and of course everyone wants to charge a million dollars or arrive at 8am the following day. That's guys we're prompt and ready to knock it out. The were professional and to care of my situation professionally when others weren't able to. Definitely adding them to my vendors list. Thanks Ronald for going the extra mile in making sure everything was good.
This is the first time I called them in the late evening & they were able to fix my kitchen sink clogged-up issues on the same night.
#1 Reliability! Awesome!
Toilet started leaking around 10:30pm, and we needed service quickly before the sub-flooring got damaged.
Tracy from A1 was quick to respond to our call, and was able to provide a solution within minutes.
Tracy was on-time, professional, and did what he said he was going to do.
Price was fair considering it was 11pm at night.
Thanks Tracy!
James F.
12/06/2022 12:00:00 SA
On Thursday 12/1/22, A1 Best sent Ronald out after dark--on the same day I called--to inspect and flush my water heater. So far the vibration we were hearing from the water heater has subsided, and hot water flows out our shower head in a steady stream. Thanks Ronald and A1 for the very fast service!
Sonia B.
08/01/2019 12:00:00 SA
After being asked twice, by the owner, to remove my review, I agreed to update it.
As I explained to Victor, the owner, I was unhappy with their service. They came out, spent a lot of time trying a few different methods, and suggesting some very costly procedures. They were unsuccessful at clearing the clog, but didn't hesitate to charge us for their time. We paid. The next plumber came out and cleared the clog in an hour. Of course I got irritated and expressed it in my review.
So there's my update. Take it for what it's worth.
Todd VanSooy C.
2/25/2017
Had two recent plumbing issues to address ... John Littrell from A1 best plumbing was prompt, efficient, helpful, and took care of both issues quickly and effectively. Very positive experience both times
Steve was awesome. He came after hours so we could use the facilities finally after 1 day! Steve was very nice and very professional. Thank you!
Melissa W.
11/09/2021 12:00:00 SA
I am so happy I found A1 Best Plumbing. I had an urgent situation with a blockage in the main pipe. It was found to have roots in the main and we will call them back for this issue as well as any plumbing problems in the future. Vincent made it happen for Ron and Dominique to come and handle the problem. They were knowledgeable, diligent and very professional.
A five star rating for Ron and Dominique for a terrific job.
I called for replacement of the washing machine intake valves. If our house had been built correctly, this would have been a very straight forward job. Unfortunately, the valves had been soldered instead of installed with a threaded coupling. Ronald and Dominic discovered the problem, figured out how to fix it and worked diligently to get the job done. Later, I discovered a very small leak in one of the connections. I called the next morning and they were back out that day to fix the problem. This is the second time that we have used their services and, again, we are very happy with the service provided.
Sonia B.
08/01/2019 12:00:00 SA
After being asked twice, by the owner, to remove my review, I agreed to update it.
As I explained to Victor, the owner, I was unhappy with their service. They came out, spent a lot of time trying a few different methods, and suggesting some very costly procedures. They were unsuccessful at clearing the clog, but didn't hesitate to charge us for their time. We paid. The next plumber came out and cleared the clog in an hour. Of course I got irritated and expressed it in my review.
So there's my update. Take it for what it's worth.
Emm Q.
08/05/2016 12:00:00 SA
We called this company today due to a water softener problem that we needed help with ASAP. Tracy got to our house really quickly, was very professional and friendly. All in all, it was a positive experience and we would call these guys again for help.
Meg E.
11/03/2020 12:00:00 SA
A-1 Best Plumbing really helped us out in an emergency. After our property management company failed to help us after hours we called A-1 late on a Saturday night and they came within an hour. Our shower was overflowing with sewage and the crew was able to stop the flow, clean out the mess, snake the drain, clean up the bathroom, and gave us a full report for our property management company. (Main line in the building is malfunctioning.) They worked so hard and were here until after midnight in the middle of a heat wave. Thank you so much for helping to stop the sewage overflow into the apartment!!!
Needed a plumber asap and received just that when I called, was surprised when someone answered since I had called several others with voicemail only. I started calling people in the morning and a few called back and said either to busy or just didn't want the job.
After a very nice lady answered she immediately said hold on for her to contact a plumber since it was late in the day. She came back and said he could be there in 10 minutes. John arrived in less then 10 and looked under our sink and after 45 minutes it was fixed and he was gone. The price was very low and his fix was guaranteed even though he said soon all the old pipes and connectors would have to be replaced. Definitely will call them back for the entire fix and any other plumbing issues that come up.
Very expensive and pricing seemed random but informative on the problem and what else needed to be done. Basically will need to call another plumber for complete repair. Slow to respond to call despite multiple calls stating someone would be there soon.
Toilet started leaking around 10:30pm, and we needed service quickly before the sub-flooring got damaged.
Tracy from A1 was quick to respond to our call, and was able to provide a solution within minutes.
Tracy was on-time, professional, and did what he said he was going to do.
Price was fair considering it was 11pm at night.
Thanks Tracy!
I came home Sunday night only to walk in and step into a pool of water on our first floor. The drain in the wash room backed up.
Steve got there quick.
Needed a toilet installed. Paul responded and was very professional and kind!! He was quick, efficient, and even took the old toilet away!! I highly recommend Paul from A1 Best Plumbing!!
Jazzy J.
12/05/2016 12:00:00 SA
Vincent and his team did an outstanding job! John came down to do the shower repair this morning and replaced a stem, a handle, and pushed back the spout that was protruding out a little. No more rapid leaks in my shower! I recommend A1 Best Plumbing for all your plumbing issues. Two other companies I called beforehand didn't even reply to the messages I left, and they were 24 hr. services too. Boo!! A1 responded within just a few minutes from the first call and John, a real nice guy, showed up first thing in the morning. That's quality and professionalism right there. Also: fast service, reasonable prices, and immediate follow ups on the scheduled repairs. As they say in the military, Bravo Zulu - job well done.
Spent $700 plus dollars to snake a drain, clean out and now have to contact another plumber to complete the job. Not satisfied with the work that was done and voiced my concerned with the owner Vincent. He wanted to charge me more money to have his plumber come back out. Didn't feel comfortable dishing out more money for the same problem with the same plumber. I asked if he could have another plumber plumber fix the problem and he said no got defensive. Long story short as a costumer contracting a business to do a service for the first time it's not a great idea to offend a paying costumer.
Vickie T.
10/04/2021 12:00:00 SA
Ron and Dominique were determined to solve my plumbing issues. I live in a building that consistently has issues with the plumbing and I knew the job could be a challenge. They were both professional, came in a rush, and completed the job with care & patience. I appreciate the great level of service provided!
Vince is a problem solver who is willing to go over and above on difficult jobs. (And of course can handle the easy stuff too.). Ron and Dominique are both excellent and cheerful - not to mention very hard-working. Took care of my clogged upstairs shower in short order - which had baffled another plumber
Vickie T.
10/04/2021 12:00:00 SA
Ron and Dominique were determined to solve my plumbing issues. I live in a building that consistently has issues with the plumbing and I knew the job could be a challenge. They were both professional, came in a rush, and completed the job with care & patience. I appreciate the great level of service provided!
Unfortunately, the services I received from them fell below my expectations. What should have been a fairly straightforward job, turned into a big headache and stretched out longer than I had hoped. They also forgot to check their work before they left the first day and as a result I had a flood under my kitchen sink from an incorrectly installed garbage disposal. The dishwasher knockout hadn't been removed and when I ran my dishwasher, the counter, floor and under the sink flooded. They forgot to plug in the dishwasher after doing emergency repairs over a weekend at my moms house too.
Debris from the angle stop installation clogged the bath faucet screen and master bath shower head which wasn't immediately evident but we eventually figured it out and got those fixtures working again. My issue was that they didn't trouble shoot their work before they left and instead of just acknowledging that and moving on, there was yet another lengthy explanation.
They provided us with a small discount for our trouble.
On a positive note, the plumbing finally seems to be working fine. And they wore face masks.
It was not an easy, efficient or smooth process and I would be sure to inquire about who he is sending out and make sure that they check their work carefully before they leave.
I'm a fellow business owner and it felt like at every turn the business owner had an explanation or excuse instead of just listening and hearing what his customer was saying. By the end of the experience, I was incredibly frustrated and upset at the whole situation.
I've also just learned that the owner made inappropriate comments to our in-home caregiver during the emergency repairs at my mother's house. This just adds insult to injury.
My husband and I had a clog on Halloween night, and the previous plumber was unable or unwilling to even try to fix it. Tracy from A1 came out and got it cleaned up right away. He was very professional and courteous and explained everything he was doing and kept us informed. The only reason for 4 stars is it is a little expensive, even for an emergency call. It might have been a miscommunication, but I thought that the service fee would be part of the total cost, not added on. This could have been a complete misunderstanding on my part. Overall, very friendly and they fixed the problem, which I am extremely grateful for. Keep up the good work guys!
Meg E.
11/03/2020 12:00:00 SA
A-1 Best Plumbing really helped us out in an emergency. After our property management company failed to help us after hours we called A-1 late on a Saturday night and they came within an hour. Our shower was overflowing with sewage and the crew was able to stop the flow, clean out the mess, snake the drain, clean up the bathroom, and gave us a full report for our property management company. (Main line in the building is malfunctioning.) They worked so hard and were here until after midnight in the middle of a heat wave. Thank you so much for helping to stop the sewage overflow into the apartment!!!
Antonia R.
11/08/2016 12:00:00 SA
My water heater exploded in the middle of the night, I called this company and the owner answered, who by the way was very friendly and reassuring and put me in touch with Steve Cox. Steve was awesome, very professional, and took care of the job. So thankful and will definitely refer him to all.. Thank you
Tracy came to my house when everyone else didn't even return my call. He works like a true professional. Clean and very polite a true gentleman. I will definitely recommend him to my family and friends.
I just moved into a new house that had a bunch of plumbing issues. I called early in the morning and they sent Tracy out within 30 minutes and he fixed everything the same day. He gave great service, clean and thorough! I will definitely be calling him again if I ever need a plumber work done!
Service call $179.00
Rancr toilet $200.00
Water extraction $250.00
Mainline $250.00
Total $879.00
Plus 3% credit card convenience fee $26.37
So the total should have been $905.37 BUT the invoice was for $909.76?!
You may say it's only a very small difference, but my main beef was they did not call me to let me know how much it was going to cost instead of obtaining approval from the tenant. Yes it did have to be cleared but I think they should let the owner know first exactly how much it was going to cost plus the 3% credit card convenience fee that will be charged on top of it. I would have appreciated a full disclosure, and an accurate billing total.
I am very disappointed in the service from this company. The owner was very rude and unprofessional. Our work that was done was never completed because the job was larger than anticipated-our main valve needed repairing but the tech had to go to another job. We had to pay him before we left. He said he or someone else would be back in the morning to finish the main water valve between 10-12. No one showed up and we had been without water more than 24 hrs. I called the tech and he said the owner was supposed to call us-but he didn't. He also said the owner refused the work because the job was a can of worms-no call or anything to even tell us they refused the work. We had to call another plumber and they did the main valve no problem. When we turned the water back on, we noticed the cold water wasn't working at the kitchen sink due to a broken part where the A1 tech was working the day before. I called to have them come back out to finish the job but the owner refused to without charging us almost another $200. We will never give this company another cent and I will caution everyone I know to steer clear of them.
Our kitchen sink faucet busted at around 8:30pm tonight and we couldn't locate the water shutoff. The one we found in our front yard didn't work, and water was shooting out all over the place. Luckily STEVE showed up in like 5 minutes, faster than the cops can. He was able to fix it for us asap. He's an awesomeeeee guy also. Will use him over and over again and highly recommend him
Becky S.
02/12/2018 12:00:00 SA
I spent 6 weeks waiting for a company my home warranty sent out to fix a major plumbing issue. We're taking black pipes leaking all over creating a pond in our crawl space.
I contacted Vince and he and his team were out the following day. They reassessed the problem, had a plan of action and had my house back in working order within 2 days. Fast forward 6 weeks and I am still dealing with the same warranty company on getting me my reimbursement. You would think this doesn't pertain to my review, but it does.
Vince and Ana have helped me time and again to help make sure that I am provided with the appropriate refund from my home warranty. They don't need to do this and I personally feel indebted to them because of 1. the hard work and long hours they initially put in to fix the problem but also 2. The fact that they have helped me with problems not related to them. They are an amazing company,
honest, quick and thorough. They go above and beyond to make sure their clients are happy. I highly recommend them to anyone with even the smallest issues needing repairs or fixing. You can't go wrong with A1 best plumbing
I called around 7 pm. The tech Eddie showed up really quick. He was fast, informative and professional. I would ask for Eddie again because of his friendly demeanor.
Jazzy J.
12/05/2016 12:00:00 SA
Vincent and his team did an outstanding job! John came down to do the shower repair this morning and replaced a stem, a handle, and pushed back the spout that was protruding out a little. No more rapid leaks in my shower! I recommend A1 Best Plumbing for all your plumbing issues. Two other companies I called beforehand didn't even reply to the messages I left, and they were 24 hr. services too. Boo!! A1 responded within just a few minutes from the first call and John, a real nice guy, showed up first thing in the morning. That's quality and professionalism right there. Also: fast service, reasonable prices, and immediate follow ups on the scheduled repairs. As they say in the military, Bravo Zulu - job well done.
We had a main line backup in a rental unit and Vince had a crew out to us in 30 mins. Ron and D were very polite and calm while dealing with a tough blockage. Ron snaked it once - it didn't clear. He did it a second time and it was cleared. But Ron wasn't going to leave without ensuring there was no further blockage. He snaked a third time and removed a deeper blockage than we knew about. He said he's not a quitter! and didn't want to leave without ensuring that they left us with cleared pipes all the way through. Thanks Vince, Ron, and D!
Service call $179.00
Rancr toilet $200.00
Water extraction $250.00
Mainline $250.00
Total $879.00
Plus 3% credit card convenience fee $26.37
So the total should have been $905.37 BUT the invoice was for $909.76?!
You may say it's only a very small difference, but my main beef was they did not call me to let me know how much it was going to cost instead of obtaining approval from the tenant. Yes it did have to be cleared but I think they should let the owner know first exactly how much it was going to cost plus the 3% credit card convenience fee that will be charged on top of it. I would have appreciated a full disclosure, and an accurate billing total.
My husband and I had a clog on Halloween night, and the previous plumber was unable or unwilling to even try to fix it. Tracy from A1 came out and got it cleaned up right away. He was very professional and courteous and explained everything he was doing and kept us informed. The only reason for 4 stars is it is a little expensive, even for an emergency call. It might have been a miscommunication, but I thought that the service fee would be part of the total cost, not added on. This could have been a complete misunderstanding on my part. Overall, very friendly and they fixed the problem, which I am extremely grateful for. Keep up the good work guys!
I had multiple leaks in the main water line from the meter at the street up to the house (old house = old pipes) Called several plumbers first, but spoke with Tracy at A1 Best and he was great! Provided a quote that was reasonable considering the amount of work that needed to be done. Job was complete in less than 8 hours and Tracy was professional and friendly throughout the entire process. Thanks again for making an unfortunate situation a little less painful.
Turi H.
02/11/2021 12:00:00 SA
Really hardworking people and very nice. We had a complicated issue and they worked hard as long as was needed to jet the job done and were very clean about it. 5 stars !!
Very expensive and pricing seemed random but informative on the problem and what else needed to be done. Basically will need to call another plumber for complete repair. Slow to respond to call despite multiple calls stating someone would be there soon.
Steve was awesome. He came after hours so we could use the facilities finally after 1 day! Steve was very nice and very professional. Thank you!
Matt B.
03/06/2021 12:00:00 SA
Ana was very nice and so was the staff. But i was charged 300$ to be left in a worse position than I already was. Make sure they can actually fix the problem before you agree to pay them anything.
Needed a plumber asap and received just that when I called, was surprised when someone answered since I had called several others with voicemail only. I started calling people in the morning and a few called back and said either to busy or just didn't want the job.
After a very nice lady answered she immediately said hold on for her to contact a plumber since it was late in the day. She came back and said he could be there in 10 minutes. John arrived in less then 10 and looked under our sink and after 45 minutes it was fixed and he was gone. The price was very low and his fix was guaranteed even though he said soon all the old pipes and connectors would have to be replaced. Definitely will call them back for the entire fix and any other plumbing issues that come up.
Initial response was great. Then, they ghosted me. I followed up a few times and nothing. Had another company cone out and fix it for less money anyway, but not great to set an appointment and then just disappear. Won't call again.
Spent $700 plus dollars to snake a drain, clean out and now have to contact another plumber to complete the job. Not satisfied with the work that was done and voiced my concerned with the owner Vincent. He wanted to charge me more money to have his plumber come back out. Didn't feel comfortable dishing out more money for the same problem with the same plumber. I asked if he could have another plumber plumber fix the problem and he said no got defensive. Long story short as a costumer contracting a business to do a service for the first time it's not a great idea to offend a paying costumer.
Glenn D.
06/09/2021 12:00:00 SA
This past Winter, our drains started slowing down and finally stopped draining. I called Vince and he had a team out that morning. Turns out that the pipes were too corroded to unplug and needed replacing. As we live on a slab home, this turned in to quite the project. By the end of the week, all the plugged pipes were fixed and in good working order. And the estimate was lower than I expected! Vince and A-1 Plumbing will always be our plumbers.
(I waited to write this as I wanted to test the pipes for a few weeks to see how they work. After five months, they are still working just fine and have no problems. They did a great job.)
I came home Sunday night only to walk in and step into a pool of water on our first floor. The drain in the wash room backed up.
Steve got there quick.
We had an emergency plumbing issue on Sunday evening of Thanksgiving Holiday. After making a call to A1 Best Plumbing they send Ronald and Dominique to evaluate the issue. They were very good with their communication and showed up promptly. The entire problem was identified and fixed in about an hour after I made my initial call. I am very satisfied with their service, promptness, and professionalism. I will definitely use their services in the future if the need arises.
Michelle W.
09/01/2020 12:00:00 SA
Recently, my shower controls broke and A1 came out to fix it. They were incredibly polite, helpful and got the job done as fast as they could. It was incredibly stressful because I am working from home now but they came in safely and efficiently and it made one less thing for me to worry about.
Bre W.
02/06/2021 12:00:00 SA
Excellent customer service. Efficient. Very professional! Very nice couple - Ron & Dee
Summary:PLEASE READ TO THE END. I paid $600 to have a kitchen drain uncloged and a small pipe leak fixed, but I still had a clogged drain. $400 for the clog and $200 for the leak. So I paid $400 for nothing. I ended up going with another plumber (one way rooter and plumbing in the Long Beach area) and it was uncloged within 10 Minutes for a FRACTION OF THE PRICE! Save your money and time, GO SOMEWHERE ELSE!! Here is the kicker. The new plumber I used snaked the drain just like Ron did for much less time and guess what? It worked. This tells me one of two things. He either did not know what he was doing, or they were trying to get more money out of me. Either way, GO SOMEWHERE ELSE!!
First post: Used their services. Paid $400 and 2 days later I noticed the drain is still clogged. Called and they are trying to charge me more to fix it. I do not know much about plumbing but for $400, I expect the drain to be unclogged, that much I know.
Update: I called again and spoke to the person in charge. He was very standoff-ish. I explained to him that I had paid $400 when they snaked the drain, but since it did not work that I think I should get a discount on the hydro jetting. He said he would charge me $450 for this service and that this was at a discounted rate. I do not believe this and if this was the case, this would have brought the total amount of money I would have paid them to $850 to unclog a sink drain!!! This is excessive and unjust. This total would have been on top of the $200 I paid them to fix a small leak, if we put that together the total would have been $1,050 to fix a small leak and unclog a drain? Total rip off, they should have worked with me and given me an ACTUAL discount and had me pay the difference on what I had already paid. That is what any good business would have done, but apparently the customer does not matter. Save yourself your hard earned money and go with a plumbing business that stands behind their work and is not trying to rip you off at every corner.
I still have a backed up drain and am now out $400 with nothing to show for it. I am beyond upset.
FINAL UPDATE: HAD ANOTHER PLUMBER COME OUT AND SNAKED THE DRAIN. HE WAS DONE WITHIN 10 MINUTES. DRAINS LIKE A CHARM. SAVE YOUR MONEY, GO WITH A RELIABLE PLUMBER THAT WILL NOT TRY TO RIP YOU OFF.
Best plumbing service I've ever had and heres why. I called in and spoke to the operator and told her I have a running water that wont turn off. She politely tried to get me going by getting a quote for parts and labor. Immediately she transferred me to Vincent which he was very professional and gave me a very good deal and deal was better than any other plumber that I had called that day. So Vincent had an on call person Steve to show up and he had called me within an hour. To me that's very fast, responsive, and communicative. Upon his arrival, Steve went above and beyond his measure to get this squared away before it floods by shutting the valve where I cant locate in a business foundation. He really went out his way to help me and really made my day, thank you Steve!!! He fixed it fast in no time none of that jibberish stuff.
I called for replacement of the washing machine intake valves. If our house had been built correctly, this would have been a very straight forward job. Unfortunately, the valves had been soldered instead of installed with a threaded coupling. Ronald and Dominic discovered the problem, figured out how to fix it and worked diligently to get the job done. Later, I discovered a very small leak in one of the connections. I called the next morning and they were back out that day to fix the problem. This is the second time that we have used their services and, again, we are very happy with the service provided.
We had a problem with our water heater on a Sunday night. Vince was helpful on the phone and then Ron and Dominique arrived early the next morning to fix the leak. All in all a great experience with A1!
Heiden Jacob S.
09/03/2020 12:00:00 SA
I should have checked the work before they left but I had to get cash to pay or get charged 3% card convenience. The work took longer than expected and I had roofers arrive. The worker had to go 2 times to Home Depot for parts and tools. I saw the new hardware and assumed it would function as before minus the dribble leak.
All I needed was a small leak fixed. My shower worked fine and water ran fine, I should have left it alone. Now after they replaced all 3 valves and broke tiles to remove one valve. They have no one to send over until tomorrow. I paid $504 for new hardware installation and can't even shower now.
I'm disappointed. Feel taken advantage of.
UPDATE:
The owner Vince called and text several times trying to do everything he could to make it right. He even offered to send someone to repair the tile. Which really meant a lot. The issue was resolved the day after. Debris had made it into the shower head causing a blockage. Fortunately it was a quick fix, and it will keep getting better as I clean the shower head periodically ensure all the debris makes it out.
We had a problem with our water heater on a Sunday night. Vince was helpful on the phone and then Ron and Dominique arrived early the next morning to fix the leak. All in all a great experience with A1!
Summary:PLEASE READ TO THE END. I paid $600 to have a kitchen drain uncloged and a small pipe leak fixed, but I still had a clogged drain. $400 for the clog and $200 for the leak. So I paid $400 for nothing. I ended up going with another plumber (one way rooter and plumbing in the Long Beach area) and it was uncloged within 10 Minutes for a FRACTION OF THE PRICE! Save your money and time, GO SOMEWHERE ELSE!! Here is the kicker. The new plumber I used snaked the drain just like Ron did for much less time and guess what? It worked. This tells me one of two things. He either did not know what he was doing, or they were trying to get more money out of me. Either way, GO SOMEWHERE ELSE!!
First post: Used their services. Paid $400 and 2 days later I noticed the drain is still clogged. Called and they are trying to charge me more to fix it. I do not know much about plumbing but for $400, I expect the drain to be unclogged, that much I know.
Update: I called again and spoke to the person in charge. He was very standoff-ish. I explained to him that I had paid $400 when they snaked the drain, but since it did not work that I think I should get a discount on the hydro jetting. He said he would charge me $450 for this service and that this was at a discounted rate. I do not believe this and if this was the case, this would have brought the total amount of money I would have paid them to $850 to unclog a sink drain!!! This is excessive and unjust. This total would have been on top of the $200 I paid them to fix a small leak, if we put that together the total would have been $1,050 to fix a small leak and unclog a drain? Total rip off, they should have worked with me and given me an ACTUAL discount and had me pay the difference on what I had already paid. That is what any good business would have done, but apparently the customer does not matter. Save yourself your hard earned money and go with a plumbing business that stands behind their work and is not trying to rip you off at every corner.
I still have a backed up drain and am now out $400 with nothing to show for it. I am beyond upset.
FINAL UPDATE: HAD ANOTHER PLUMBER COME OUT AND SNAKED THE DRAIN. HE WAS DONE WITHIN 10 MINUTES. DRAINS LIKE A CHARM. SAVE YOUR MONEY, GO WITH A RELIABLE PLUMBER THAT WILL NOT TRY TO RIP YOU OFF.
Nicolas V.
06/12/2021 12:00:00 SA
No one likes to have to call a plumber on a weekend morning. Could not be more thankful that Ronald and Dee were at my home within and hour of my call and address the issue quickly.
James F.
12/06/2022 12:00:00 SA
On Thursday 12/1/22, A1 Best sent Ronald out after dark--on the same day I called--to inspect and flush my water heater. So far the vibration we were hearing from the water heater has subsided, and hot water flows out our shower head in a steady stream. Thanks Ronald and A1 for the very fast service!
Melissa M.
04/11/2021 12:00:00 SA
This plumbing company was contacted to repair my kitchen sink drain / garbage disposal which was backing water up into my sink. The plumbing team of two responded promptly, and had good communication with me when they arrived. They wore appropriate protective gear as they began work on my drain. It was a more extensive plumbing job than I had anticipated but the team explained everything to me and worked quickly but thoroughly to resolve the issue. They were patient even as my nosey cat kept trying to get in the way of them working, which I appreciate. They successfully cleared my drain and explained to me the work that they had performed. I am completely satisfied with the work that they did, and the ease of service and I will use them again as well as recommend to others. Overall, a great experience working with this company.
Melissa M.
04/11/2021 12:00:00 SA
This plumbing company was contacted to repair my kitchen sink drain / garbage disposal which was backing water up into my sink. The plumbing team of two responded promptly, and had good communication with me when they arrived. They wore appropriate protective gear as they began work on my drain. It was a more extensive plumbing job than I had anticipated but the team explained everything to me and worked quickly but thoroughly to resolve the issue. They were patient even as my nosey cat kept trying to get in the way of them working, which I appreciate. They successfully cleared my drain and explained to me the work that they had performed. I am completely satisfied with the work that they did, and the ease of service and I will use them again as well as recommend to others. Overall, a great experience working with this company.
Michelle W.
09/01/2020 12:00:00 SA
Recently, my shower controls broke and A1 came out to fix it. They were incredibly polite, helpful and got the job done as fast as they could. It was incredibly stressful because I am working from home now but they came in safely and efficiently and it made one less thing for me to worry about.
Thank you A1 Best Plumbing for responding to my emergency call.
I had a hot water heater pipe burst. Vincent called Ronald and Dominic out ofter they had a late night early morning call the day before. Ronald and Dominic got to my house as soon as they could.
Ronald was the nicest gentleman I met in a long time, he was very polite and professional and got the job done. I highly recommend them.
Thanks again,
Ms. Shanklin
Awesome job Steve. On time and he was able to clear up the clog in no time. Steve was very cordial and explained what the problem was. Great job and continued success.
Melissa W.
11/09/2021 12:00:00 SA
I am so happy I found A1 Best Plumbing. I had an urgent situation with a blockage in the main pipe. It was found to have roots in the main and we will call them back for this issue as well as any plumbing problems in the future. Vincent made it happen for Ron and Dominique to come and handle the problem. They were knowledgeable, diligent and very professional.
A five star rating for Ron and Dominique for a terrific job.
Nick M.
02/04/2021 12:00:00 SA
Had a gas leak that needed be identified and repaired, Vince said it was $450 for leak detection (on one of my units). They arrived around 11am and and I didn't receive a call til around 5-6pm stating they had found 2 leaks one that they could tighten the fitting which they added an additional $150 to turn a wrench. The other leak was hard to get to so I asked then to abandon the line. They put a cap on one end and a plug on the other a proceeded to charge me $350 for that. They said it was good to go and no leaks. Next morning the gas company comes out at 10am and finds another leak. They assured me they tested the line and it held pressure, that was a lie. I showed up as they were pressuring the line and it dropped like there was a open hole on the other side. So I, the home owner got under the house and checked everything and decided to just run a new line. Which after quick review went to nothing. And they proceeded to add another $250 for being on sight for 30 min adding some pressure to a line and I got under the house, to a job they determined to be done and complete and when it wasn't done and complete they thought I was responsible for their mistake and lack of experience and knowledge. I'm a gas man of 15 years so I'm offended that people like this think they can come around a take advantage of people. If I wouldn't have known better they could have manipulated the situation and cost me thousands more. Here's the best part. After I decide to abandone the line myself (which took 30 min) the owner Vince tells me he's losing money because how much time ( he meant lack of experience and knowledge his employees have) he would appreciate that I pay him $1,050 total to leave me with a leaking line that I ended up fixing and he would also appreciate it if I could contribute more out of my pocket because he's loosing money on this job... oh and can you give me a good review as well.
Also. They tried adding additional costs for going under the house, additional cost for having to work in a confined space, additional cost because one employee wouldn't fit under the house and needed another. And be mindful, if they can't get the job done in a timely manner they go from a set price to do a service to hourly, also if they can stretch it further they'll try to add on after hours charges as well. So be weary, they are not in it to fix plumbing issues, they want your money. And they extort that by playing stupid to what needs to be done or even dragging on the day so they can add over time as if I'm their company employer, I wouldn't doubt they charge you for lunch to SMH....
Steve G.
03/05/2021 12:00:00 SA
Steveo, the plumber from A1 Best Pluming,came right over and he was very polite. We had a broken water line in our wall! Water was leaking out and our stress level was super high! But Steveo was cool & calm. He cut back our dry wall and figured out the issue quickly! He worked hard to get the job done right, but at a fast pace! He's old school with a ton of skills & experience! Our place is almost a hundred years old. So we need a plumber, that has worked on pipes from the 20s & can use a few tricks of the trade to fix things fast made to last another 50 years!!
A1 saved us money over the other quotes from other pluming companies.
We highly recommend A1 Best Plumbing!
Steve LBC
I called A1 looking for help on a Friday afternoon (around 2:00 PM) and the technician John showed up in a fast two hours! John was a very nice, hard working guy that got our home up and running again in no time! We've used the same plumbing company for 10 years and we won't be using them any longer. We'll be using A1 and asking for John every time...That guy is awesome!
David H.
05/03/2016 12:00:00 SA
So, I needed some work done on my fridge. I called A1 because I thought I had used them before, wrong (I just mixed up the name). The guy on the phone convinced me to use them and that they would dramatically update my water line with a steel wrapped line. They did show up, but over an hour and a half late even though I told them that I was on a time constraint. The plumber did not have the update line I was promised and had to run to Home Depot to buy a line that pretty much matched what I already had (ugh). Even though I had to help the plumber with tools, pulling lines through the walls, and he was on the phone twice during the job the price just kept increasing. I complained about it and he said he would give me a good discount. Good discount? It was 10$ off a HUGE bill at the end of job. I was disappointed with the price of the entire job and still kick myself for hiring them. The only light at the end of this dismal review, was that Tracy was cool and knew what he was doing. However, that's not enough and I will go elsewhere from here on out.
I called around 7 pm. The tech Eddie showed up really quick. He was fast, informative and professional. I would ask for Eddie again because of his friendly demeanor.
Our kitchen sink faucet busted at around 8:30pm tonight and we couldn't locate the water shutoff. The one we found in our front yard didn't work, and water was shooting out all over the place. Luckily STEVE showed up in like 5 minutes, faster than the cops can. He was able to fix it for us asap. He's an awesomeeeee guy also. Will use him over and over again and highly recommend him
Steve G.
03/05/2021 12:00:00 SA
Steveo, the plumber from A1 Best Pluming,came right over and he was very polite. We had a broken water line in our wall! Water was leaking out and our stress level was super high! But Steveo was cool & calm. He cut back our dry wall and figured out the issue quickly! He worked hard to get the job done right, but at a fast pace! He's old school with a ton of skills & experience! Our place is almost a hundred years old. So we need a plumber, that has worked on pipes from the 20s & can use a few tricks of the trade to fix things fast made to last another 50 years!!
A1 saved us money over the other quotes from other pluming companies.
We highly recommend A1 Best Plumbing!
Steve LBC
Nicolas V.
06/12/2021 12:00:00 SA
No one likes to have to call a plumber on a weekend morning. Could not be more thankful that Ronald and Dee were at my home within and hour of my call and address the issue quickly.
Bre W.
02/06/2021 12:00:00 SA
Excellent customer service. Efficient. Very professional! Very nice couple - Ron & Dee
Vince and his crews really know what they are doing! They work very well with the owners, tenants and especially the insurance companies. When it doubt about being able to fight for your settlement on your own, put your trust into Vince and his team. You will not only be able to get your home back to normal fast and efficiently, you won't have to fight the insurance company yourself!
Thank you A1 Best Plumbing for responding to my emergency call.
I had a hot water heater pipe burst. Vincent called Ronald and Dominic out ofter they had a late night early morning call the day before. Ronald and Dominic got to my house as soon as they could.
Ronald was the nicest gentleman I met in a long time, he was very polite and professional and got the job done. I highly recommend them.
Thanks again,
Ms. Shanklin
Awesome job Steve. On time and he was able to clear up the clog in no time. Steve was very cordial and explained what the problem was. Great job and continued success.
I had multiple leaks in the main water line from the meter at the street up to the house (old house = old pipes) Called several plumbers first, but spoke with Tracy at A1 Best and he was great! Provided a quote that was reasonable considering the amount of work that needed to be done. Job was complete in less than 8 hours and Tracy was professional and friendly throughout the entire process. Thanks again for making an unfortunate situation a little less painful.
Todd VanSooy C.
2/25/2017
Had two recent plumbing issues to address ... John Littrell from A1 best plumbing was prompt, efficient, helpful, and took care of both issues quickly and effectively. Very positive experience both times
I was very happy with A1 Best Plumbing. They arrived on time and completed the job which I asked them to do. I would recommend A1 Best Plumbing to anyone who needed plumbing work done.
David H.
05/03/2016 12:00:00 SA
So, I needed some work done on my fridge. I called A1 because I thought I had used them before, wrong (I just mixed up the name). The guy on the phone convinced me to use them and that they would dramatically update my water line with a steel wrapped line. They did show up, but over an hour and a half late even though I told them that I was on a time constraint. The plumber did not have the update line I was promised and had to run to Home Depot to buy a line that pretty much matched what I already had (ugh). Even though I had to help the plumber with tools, pulling lines through the walls, and he was on the phone twice during the job the price just kept increasing. I complained about it and he said he would give me a good discount. Good discount? It was 10$ off a HUGE bill at the end of job. I was disappointed with the price of the entire job and still kick myself for hiring them. The only light at the end of this dismal review, was that Tracy was cool and knew what he was doing. However, that's not enough and I will go elsewhere from here on out.
Tracy is awesome! He came out and fixed everything! He showed me the old parts and explained why they weren't working, he snaked the pipes, and repaired both under the sink and the handles in the tub where they were leaking. He even called later that night to make sure everything was perfect. Our place is over 50 years old and the plumbing is quite old and outdated. I was very impressed and will be calling them again....hard to find a good plumber. Prices were fair.
A definite 5 star!!!
Turi H.
02/11/2021 12:00:00 SA
Really hardworking people and very nice. We had a complicated issue and they worked hard as long as was needed to jet the job done and were very clean about it. 5 stars !!
Heiden Jacob S.
09/03/2020 12:00:00 SA
I should have checked the work before they left but I had to get cash to pay or get charged 3% card convenience. The work took longer than expected and I had roofers arrive. The worker had to go 2 times to Home Depot for parts and tools. I saw the new hardware and assumed it would function as before minus the dribble leak.
All I needed was a small leak fixed. My shower worked fine and water ran fine, I should have left it alone. Now after they replaced all 3 valves and broke tiles to remove one valve. They have no one to send over until tomorrow. I paid $504 for new hardware installation and can't even shower now.
I'm disappointed. Feel taken advantage of.
UPDATE:
The owner Vince called and text several times trying to do everything he could to make it right. He even offered to send someone to repair the tile. Which really meant a lot. The issue was resolved the day after. Debris had made it into the shower head causing a blockage. Fortunately it was a quick fix, and it will keep getting better as I clean the shower head periodically ensure all the debris makes it out.
helen a.
12/02/2022 12:00:00 SA
Vince and his team when out of the way to get my toilet fixed afterhours on a weekday. I am so grateful. Special thanks to Dominique. This company truly is 24/7.
Emm Q.
08/05/2016 12:00:00 SA
We called this company today due to a water softener problem that we needed help with ASAP. Tracy got to our house really quickly, was very professional and friendly. All in all, it was a positive experience and we would call these guys again for help.
Tracy is awesome! He came out and fixed everything! He showed me the old parts and explained why they weren't working, he snaked the pipes, and repaired both under the sink and the handles in the tub where they were leaking. He even called later that night to make sure everything was perfect. Our place is over 50 years old and the plumbing is quite old and outdated. I was very impressed and will be calling them again....hard to find a good plumber. Prices were fair.
A definite 5 star!!!
Vince is a problem solver who is willing to go over and above on difficult jobs. (And of course can handle the easy stuff too.). Ron and Dominique are both excellent and cheerful - not to mention very hard-working. Took care of my clogged upstairs shower in short order - which had baffled another plumber
Matt B.
03/06/2021 12:00:00 SA
Ana was very nice and so was the staff. But i was charged 300$ to be left in a worse position than I already was. Make sure they can actually fix the problem before you agree to pay them anything.
Great team Ron and Dee . My building management was really making it hard for them to do their job , but they gave their best regardless and got the job done. Thanks again Ron and Dee .
I had main line clogged in North Long Beach and of course everyone wants to charge a million dollars or arrive at 8am the following day. That's guys we're prompt and ready to knock it out. The were professional and to care of my situation professionally when others weren't able to. Definitely adding them to my vendors list. Thanks Ronald for going the extra mile in making sure everything was good.
Very professional. Timely, courteous, reasonable, and expert workmanship. When Mike Diamond fumbled, A1 picked up the job and scored big time!!! Grateful for Vince as a problem solver, and especially Ron and Dominique for their work ethic, professionalism, and quality of work. Honest problem solvers.
I will call A1 again without hesitation. Real Pros.
Nick M.
02/04/2021 12:00:00 SA
Had a gas leak that needed be identified and repaired, Vince said it was $450 for leak detection (on one of my units). They arrived around 11am and and I didn't receive a call til around 5-6pm stating they had found 2 leaks one that they could tighten the fitting which they added an additional $150 to turn a wrench. The other leak was hard to get to so I asked then to abandon the line. They put a cap on one end and a plug on the other a proceeded to charge me $350 for that. They said it was good to go and no leaks. Next morning the gas company comes out at 10am and finds another leak. They assured me they tested the line and it held pressure, that was a lie. I showed up as they were pressuring the line and it dropped like there was a open hole on the other side. So I, the home owner got under the house and checked everything and decided to just run a new line. Which after quick review went to nothing. And they proceeded to add another $250 for being on sight for 30 min adding some pressure to a line and I got under the house, to a job they determined to be done and complete and when it wasn't done and complete they thought I was responsible for their mistake and lack of experience and knowledge. I'm a gas man of 15 years so I'm offended that people like this think they can come around a take advantage of people. If I wouldn't have known better they could have manipulated the situation and cost me thousands more. Here's the best part. After I decide to abandone the line myself (which took 30 min) the owner Vince tells me he's losing money because how much time ( he meant lack of experience and knowledge his employees have) he would appreciate that I pay him $1,050 total to leave me with a leaking line that I ended up fixing and he would also appreciate it if I could contribute more out of my pocket because he's loosing money on this job... oh and can you give me a good review as well.
Also. They tried adding additional costs for going under the house, additional cost for having to work in a confined space, additional cost because one employee wouldn't fit under the house and needed another. And be mindful, if they can't get the job done in a timely manner they go from a set price to do a service to hourly, also if they can stretch it further they'll try to add on after hours charges as well. So be weary, they are not in it to fix plumbing issues, they want your money. And they extort that by playing stupid to what needs to be done or even dragging on the day so they can add over time as if I'm their company employer, I wouldn't doubt they charge you for lunch to SMH....
Unfortunately, the services I received from them fell below my expectations. What should have been a fairly straightforward job, turned into a big headache and stretched out longer than I had hoped. They also forgot to check their work before they left the first day and as a result I had a flood under my kitchen sink from an incorrectly installed garbage disposal. The dishwasher knockout hadn't been removed and when I ran my dishwasher, the counter, floor and under the sink flooded. They forgot to plug in the dishwasher after doing emergency repairs over a weekend at my moms house too.
Debris from the angle stop installation clogged the bath faucet screen and master bath shower head which wasn't immediately evident but we eventually figured it out and got those fixtures working again. My issue was that they didn't trouble shoot their work before they left and instead of just acknowledging that and moving on, there was yet another lengthy explanation.
They provided us with a small discount for our trouble.
On a positive note, the plumbing finally seems to be working fine. And they wore face masks.
It was not an easy, efficient or smooth process and I would be sure to inquire about who he is sending out and make sure that they check their work carefully before they leave.
I'm a fellow business owner and it felt like at every turn the business owner had an explanation or excuse instead of just listening and hearing what his customer was saying. By the end of the experience, I was incredibly frustrated and upset at the whole situation.
I've also just learned that the owner made inappropriate comments to our in-home caregiver during the emergency repairs at my mother's house. This just adds insult to injury.
Vince and his crews really know what they are doing! They work very well with the owners, tenants and especially the insurance companies. When it doubt about being able to fight for your settlement on your own, put your trust into Vince and his team. You will not only be able to get your home back to normal fast and efficiently, you won't have to fight the insurance company yourself!
Best plumbing service I've ever had and heres why. I called in and spoke to the operator and told her I have a running water that wont turn off. She politely tried to get me going by getting a quote for parts and labor. Immediately she transferred me to Vincent which he was very professional and gave me a very good deal and deal was better than any other plumber that I had called that day. So Vincent had an on call person Steve to show up and he had called me within an hour. To me that's very fast, responsive, and communicative. Upon his arrival, Steve went above and beyond his measure to get this squared away before it floods by shutting the valve where I cant locate in a business foundation. He really went out his way to help me and really made my day, thank you Steve!!! He fixed it fast in no time none of that jibberish stuff.
I called A1 looking for help on a Friday afternoon (around 2:00 PM) and the technician John showed up in a fast two hours! John was a very nice, hard working guy that got our home up and running again in no time! We've used the same plumbing company for 10 years and we won't be using them any longer. We'll be using A1 and asking for John every time...That guy is awesome!
We had a main line backup in a rental unit and Vince had a crew out to us in 30 mins. Ron and D were very polite and calm while dealing with a tough blockage. Ron snaked it once - it didn't clear. He did it a second time and it was cleared. But Ron wasn't going to leave without ensuring there was no further blockage. He snaked a third time and removed a deeper blockage than we knew about. He said he's not a quitter! and didn't want to leave without ensuring that they left us with cleared pipes all the way through. Thanks Vince, Ron, and D!
Tracy came to my house when everyone else didn't even return my call. He works like a true professional. Clean and very polite a true gentleman. I will definitely recommend him to my family and friends.
Antonia R.
11/08/2016 12:00:00 SA
My water heater exploded in the middle of the night, I called this company and the owner answered, who by the way was very friendly and reassuring and put me in touch with Steve Cox. Steve was awesome, very professional, and took care of the job. So thankful and will definitely refer him to all.. Thank you
Very professional. Timely, courteous, reasonable, and expert workmanship. When Mike Diamond fumbled, A1 picked up the job and scored big time!!! Grateful for Vince as a problem solver, and especially Ron and Dominique for their work ethic, professionalism, and quality of work. Honest problem solvers.
I will call A1 again without hesitation. Real Pros.
Needed a toilet installed. Paul responded and was very professional and kind!! He was quick, efficient, and even took the old toilet away!! I highly recommend Paul from A1 Best Plumbing!!
Our water heater went out during the week and since my husband and I work full time, we had to wait till sat to handle it. The home store was way over priced for an unreliable brand of water heater. I found A1 on yelp and Vincent, the owner, called me back right away with a quote and was easy to work with! He was even on his way to another call and still managed to make it back to our home and install the new Bradford and White water heater in a few hours. I appreciate all of his help and sense of urgency! Thank you A1, Vincent, and team!
I will call them for any future plumbing needs! :)
I am very disappointed in the service from this company. The owner was very rude and unprofessional. Our work that was done was never completed because the job was larger than anticipated-our main valve needed repairing but the tech had to go to another job. We had to pay him before we left. He said he or someone else would be back in the morning to finish the main water valve between 10-12. No one showed up and we had been without water more than 24 hrs. I called the tech and he said the owner was supposed to call us-but he didn't. He also said the owner refused the work because the job was a can of worms-no call or anything to even tell us they refused the work. We had to call another plumber and they did the main valve no problem. When we turned the water back on, we noticed the cold water wasn't working at the kitchen sink due to a broken part where the A1 tech was working the day before. I called to have them come back out to finish the job but the owner refused to without charging us almost another $200. We will never give this company another cent and I will caution everyone I know to steer clear of them.
helen a.
12/02/2022 12:00:00 SA
Vince and his team when out of the way to get my toilet fixed afterhours on a weekday. I am so grateful. Special thanks to Dominique. This company truly is 24/7.
I was very happy with A1 Best Plumbing. They arrived on time and completed the job which I asked them to do. I would recommend A1 Best Plumbing to anyone who needed plumbing work done.
Great team Ron and Dee . My building management was really making it hard for them to do their job , but they gave their best regardless and got the job done. Thanks again Ron and Dee .
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