Kim Y.

03/07/2019 12:00:00 SA

Although I didn't accept their services upon requesting a yelp quote, their prices are super high. $221 to unclog a drain! Other plumbers on yelp quote wouldn't give me a number without an inspection and a clogged drain is something that doesn't require much back and forth. I ended up going on craigslist and found someone who came out within the hour for $75. Sure enough it just needed a snake for a grease clog. For all I know 5 star plumbing could be wonderful, but prices are outrageous.

Michelle C.

05/12/2019 12:00:00 SA

Had a great experience with these guys. We just bought our house and learned during the inspection that the water heater was approaching the end of its life.

Also, we have a refrigerator in the garage (beer fridge!!) and were curious about having a water line run to its ice maker.

Lastly, just last week, the wax seal in our downstairs toilet started leaking.

So we figured, let's try and get all of this knocked out.

We got quotes from several plumbers on all of the above, and 5-Star Plumbing was by far the best price. I'm talking by hundreds of dollars.

They came and did the work Friday. There was an initial miscommunication about what was to be done, but we got that smoothed out in no time. They are true professionals at 5-Star Plumbing.

So far, so great on the equipment and install.

We got one of those new fan-dangled hybrid electric water heaters - for which SMUD is currently offering a $3k rebate that they pay directly to the plumber for converting from gas to this more efficient, eco-friendly hybrid. Since it's paid directly to the plumber, all we paid is the difference. WOOT! If your water heater is on its last legs, now is the time to getcha a new one.

My favorite part about the unit itself is it blows out ice cold air when it's running. So my garage basically has AC now. Score!

We also sprung for a recirculation pump. This thing is so worth the $$. No more waiting for hot water when we need it. This was something we tacked on last minute - literally during the install of everything else. 5-Star said no problem, and had the unit delivered while the other work was happening, so they didn't even have to schedule that piece out for another date.

Long story short - I was extremely happy with 5-Star Plumbing and would recommend to anyone.

Lucia H.

4/17/2019

Prompt response online. They gave me a quote and appointment very quickly. They also worked with invoicing my landlord as I requested. I had issues with my toilet. It kept running and completely stopped flushing. Today I had my appointment, and they texted me when the technician was on his way. Adam did an excellent job installing/replacing the toilet fill valve and flapper. Toilet is up and running smoothly now!

Satpreet R.

10/07/2020 12:00:00 SA

called them as my kitchen drain was not draining well at all while i was have construction done to my house. came the next morning i like how they text you before heading over and thru there online system you can view the status of the repairs. As i was not home. well in 30 minutes clogged drains were clear and the tech was ready to go. fast and professional. not the cheapest but for quality i would recommend.

Tim R.

5/20/2022

They wanted to charge a fee just to do an estimate. There are a TON of companies that do it for free so I chose not to go with 5 Star.

Edit: I filled out a form for plumbing work on Yelp. 5-star contacted ME and I told them I was looking for someone to install a tub. They told me there was a fee for them to quote the job. I said, No thank you. Yelp shows a pop up on my account asking me to rate the companies that responded to my request. I had no intention of responding at all otherwise.

For the record:
1. I did NOT get an estimate over they phone. They said they wanted to see the project first and would charge me.
2. I did NOT leave 1 star reviews for several other plumbers including those who came out to help you (How do you know who came out to help me??) By the way, Bell Brothers is the only other plumber that doesn't give free estimates. I left a similar review on their site, though I had them install my AC a few years ago and they did a fabulous five star job, for which I left a five star review. Also, they did not berate me for saying i was dissatisfied. )

Based on the owner's response below, I made the right choice going with Radiant Plumbing, who did NOT charge me a fee to look at the job. I clearly dodged a bullet. I would suggest others do the same.

David H.

7/16/2020

I first used 5 Star about a year ago to install a tankless water heating. They did an amazing job at an amazing price so naturally when my furnace began leaking condensation through the ceiling I called 5 Star. Once again they provided amazing service at an amazing price. They really take pride in their work. They'll always be my go to.

Quin M.

11/30/2018

Great company. We've used this company twice now and will keep calling them for future projects. The work is professional grade, the price is fair and the customer service was great. I would recommend 5 star plumbing to anyone. Special shout out to Ben, the plumber that fixed our sinks this time. Thank you Ben the work looks great.

Carlotta K.

12/10/2021 12:00:00 SA

I had another plumbing issue and called on 5-Star Plumbing again! They were easy to engage on Yelp and could get the job done the next day which was important since the issue forced me to turn the water off at the water heater, so I had no hot water. They sent Tony to assess the situation and he replaced the dishwasher hot water linefeed Angle Stop Valve and handle, as it had corroded and its handle broke off. Tony replaced it quickly and got my hot water back on! Beautiful and painless! Wow! Thanks Tony and 5-Star Plumbing! So awesome to have this fixed and hot water back in my house!
Another great job!!

Tom O.

6/15/2022

5 Star cleared my clogged kitchen sink drain. Adam snaked my drain several times, but had trouble clearing it. He brought in a separate machine that forced high-pressure water through it, clearing out almost 40 years of normal grease buildup. He was on time, courteous, and took the time to explain my options and cost. I recommend 5 Star the next time you need a plumber.

Bogdan D.

12/04/2019 12:00:00 SA

Recently my water heater went out, so I went to Yelp to find a plumber. I got a got a couple of quotes but 5-Star Plumbing was able to quote me $500 under any other company. The whole process was super simple. I sent them a couple of pictures, got a fast quote, and scheduled an appointment for the following day.

Peter was extremely professional throughout the removal and installation of the new heater. He was very knowledgeable and was willing to answer all of my questions.

I am more than satisfied with the service provided. I was able to receive an affordable quote with prompt and quality service. I will only be going to them for all my future plumbing needs as well as referring others.

Colleen W.

11/06/2022 12:00:00 SA

I've had them come out twice in the last few months for separate issues. Both times received great, reliable, timely, and accurate service. They went above and beyond to resolve my issues. I am so happy to have a great plumber service in the area. Amir and Khalil were fantastic technicians. Would highly recommend to others.

M G.

3/25/2021

I was so happy they came when they said they would on time too! Ivan was the best. He was professional and friendly and best of all knowledgable. I will gladly have them come again.

Jazmyn D.

4/23/2018

Awesome service! We had a slight emergency with a broken shut off valve under the sink in our master bathroom. They were able to come out on short notice, even on a Sunday. Showed up earlier than stated, took care of the issue in less than 30 minutes, and were super friendly, kind and helpful! Highly recommended! We will definitely be using them again in the future for any plumbing issues.

Chris K.

05/06/2020 12:00:00 SA

Great job installing a double sink vanity from a one sink vanity in the bathroom. A lot of work with heavy equipment but two months in, we love the sink and have no issues using it. However, they should of asked us about the wall paint before putting the sealant on the back splash. We had to scrap the sealant on the back splash to repaint the wall covered by the sealant. They also took a couple of our towels they borrowed from us. Overall, great job on such a short notice (made appointment week earlier). Much more available and better priced than competitors I called.

Joel C.

12/12/2021 12:00:00 SA

I had a fairly complex plumbing project which required going through the kitchen, removing drywall and installing shower/bath hardware from behind the bathrooms. it was an all day project. After receiving a few different quotes I opted to go with 5 star since they provided very good service on two prior projects. The actual service was provided timely, respectfully and thoroughly. The two plumbers worked well together and it was obvious they were getting the project completed in an efficient manner. I was satisfied with the end result. The reason for 3 stars is what happened after the service was provided. After making payment I had to ask for a detailed invoice of the work provided. The initial invoice after my first request was vague at best. I actually had a conversation with a manager. Unfortunately, this individual was misrepresenting the pricing which was surprising because that was never the issue. However, upon further communication with this individual I discovered some interesting ways 5 star discounts their estimates based on their pricing book. Dimas and Abdul the plumbers were very good. However, the information this person shared was questionable and unpleasant. With that said, I suggest if/when you go with 5 star, take a deeper dive into their pricing and discount structure. Since I already had the work done and paid for it, taking this issue further was a moot point. Therefore this particuluar aspect of the project should be shared with all of our other Yelpers.

R F.

11/12/2017 12:00:00 SA

The name speaks for itself. 5-Star review for a 5-Star business! Oleg did a great job working on our sink install. He worked with our specific requirements and made it happen regardless of the circumstances not being ideal. Great work and a great price. You won't be sorry asking them to tackle your next job.

Greg M.

6/30/2022

My shower pressure died a couple of weeks ago, but my bathtub faucet pressure was still great so I wasn't sure what the problem was. Called up 5-Star and they had Amir out to my house the next day. He took one look at my pipes as he listened to my story and quickly diagnosed the problem as rust from my old pipes clogging the shower head. He had it flushed out and working better than ever in less than half an hour. He even gave me some tips on how to prevent it and how to fix it in the future. The service call price was very reasonable and I'll be calling 5-Star in the future for my plumbing needs.

Mr. M.

03/04/2021 12:00:00 SA

Crew came out and very efficiently installed a pump. Quick and easy with no hassle or pressure. Will call on them again to install a water heater when it gets to end of life.

Rcd315 D.

01/11/2020 12:00:00 SA

NO STARS!!!! Went in circles on phone calls and emails regarding a leak behind shower tiling. Was told this is something they can't help with. Then get more voicemails saying they CAN help with, but want credit card info up front. Said I just wanted an estimate to compare first, that I wasn't committing to work being done, and would like to know whether they can give me a low/high estimate over the phone and how they would be able to fix it without messing up the tiling, they said they could and would get all the information requested and call me back. Never heard back, I called and left a voicemail and still no return call. Guess if you're not willing to provide a credit card and commit to their services, they ignore you. Thank God I found several other plumbing companies that will be coming out to provide free estimates without an obligation to go with them. Wouldn't recommend 5 Star to anyone just on the sub par customer service and being given the run around.

Duhnotch A.

01/02/2023 12:00:00 SA

I give FIVE STAR Plumbing SIX Stars! I appreciate their honest fast professional services. From scheduling to service, Leo and Peter were attentive, courteous , friendly and most of all Honest. The pricing for service call was very competitive and fair. I will use them again with needed. I highly recommend.

Sue B.

6/27/2023

I recently scheduled an appointment with 5 Star Plumbing to have a garbage disposal replaced and a running toilet repaired. First of all I got a call asking if the technician could arrive 2 hours early! Yay! How often does that happen? The new disposal works beautifully and the toilet required a new flapper - all taken care of quickly and professionally. Will definitely use this company again in the future .

Michael V.

01/08/2023 12:00:00 SA

Amir was amazing. They deserve the name 5-star. Got the work done on a sunday. Fence fell and cut through the outside hose faucet. Was repaired by amir. He was professional and was helpful.

Emily H.

10/11/2017 12:00:00 SA

Our carbon monoxide alarm went off in the middle of the night and we had no idea what to do.Our gas utility provider sent a tech out who found a dangerous level of carbon monoxide was leaking from our water heater, which meant that our hot water had to be turned off until we were able to identify and correct the source of the leak. We contacted 5-Star Plumbing and they were able to come out the same day, find the issue and make the repair, all for a very fair price. Thanks to 5-Star Plumbing we did not even have to take one single cold shower! We are very satisfied with their work, pricing and customer service and will use them again for any future plumbing needs.

Mm H.

03/10/2020 12:00:00 SA

Very prompt, friendly. However, after my garbage disposal was installed, my dishwasher flooded my kitchen. The returning plumber said that, once he heard what happened, he knew what was wrong with the disposal installation. He fixed it.

Paul S.

7/13/2021

Calling for a quote and insisting on charging $150 to come out is just silly.

Michael L.

08/12/2023 12:00:00 SA

I had a Kitchen Sink backup on a weekend. Called 5 Star because they take appointments 24/7. I was able to get a same day appointment (only a couple hour wait from time of call). Eze O. came right out. He was on time, explained everything and was able to fix my clog within 20 minutes. It was behind the p-trap so it wasn't something a do-it-yourselfer like myself could do. Needed to snake it quite a ways. I usually don't like having strangers in my house but Eze was great. Friendly and gave me free advice on how to maintain my pipes in the future. The pricing was more than fair. Getting a plumbing problem sorted out on a weekend is going to cost a couple hundred at least, but it wasn't much more. That's just how it goes. But I was satisfied enough to actually write a good review, which I never take the time to do.

Veneth Q.

01/09/2023 12:00:00 SA

Eze was very nice,knowleadgeable and on time. He made sure that we understand the issues with the bath tub pipes. Very informative and we will definitely recommend. Thank you.

Wendy D.

5/18/2018

These guys are awesome, they're very understanding to that urgent need and reasonable price. I would recommend them to anyone.

Kevin G.

1/22/2022

They've done many jobs for me. Dishwasher, toilet, sprinkler, others.

They have a warranty for their work.

Rachel Z.

09/09/2022 12:00:00 SA

I called 5-Star plumbing around 11am and there was a plumber out to my house by 12:45pm. I mean, talk about quick service! I knew my issue would be an easy repair, as I simply needed a drain clean-out. My technician, Eze Om, assessed the issue and got right to work.

Eze was professional, and courteous and explained why the clogged drain occurred, and how I could prevent it in the future, and also did me a favor by tightening my faucet. I would definitely use them again and request Eze if he's available - I appreciated the quick, yet informational service!

David J.

4/21/2023

I need something done quickly. I called 5 Star and they sent someone out in 30 mins. I've never received service that fast in my life. The technician was curtesy and quick. I will use 5 star again.

Sasha M.

6/23/2023

When trying to fix a leak in our bathroom sink, my dad found that one of the two pipes behind the wall was rusted and broke off. He's very much a DIY/fix-it-yourself person, but this was something new to him. This is our first time needing a plumber, so I Googled and found 5 Star Plumbing. Based on their reviews, we decided to give them a call. They came out the next morning, even earlier than originally scheduled (which definitely worked for us!). Adam, our plumber, was AWESOME. He was very professional and friendly. He assessed everything and the price quoted was great. We didn't feel pressured to do more than we originally asked. In fact, my dad asked if Adam could replace the other pipe too so both would be good as new. He did it no problem and finished in no time! Highly recommend!!!

Sasha H.

4/22/2022

We called 5 star plumbing the day before Easter when our water heater broke and we wanted to install a brand new hybrid water heater. Adam came out the same day to assess. I was immediately impressed by his knowledge and professionalism. He explained that we needed to have an electrician install new connections before he could install the water heater. Once the electrical was ready, he came back and installed the unit (which was a full day project).
Very happy with the high quality work.

Beth R.

05/06/2022 12:00:00 SA

called for pipe leak under the house which turned out not to be a leak. The crew was helpful and took pictures so we could see it. They thought it potentially was grease from some insulation adhesive. They kindly offered to clean it up for us which we appreciated. We felt the base rate to come out and diagnose the problem was a bit high.

Dree P.

6/17/2021

I had a handyman remodel my elderly uncle's bathroom. The toilet was not installed properly. The remodeler knew about the leak but did not know how to fix it so he did nothing. 5 star plumbing removed the toilet and immediately knew what the problem was. They bought the needed part and fixed the toilet. No more leaks for uncle. Thank you!!!!!!! I also think I will always go the professional route for everything from now on. It is worth the extra cost to have something professionally done.

Terren B.

02/04/2023 12:00:00 SA

It's always a rough time when you have to call the plumbing company, that is unless it is five-star plumbing. Best experience I've ever had with a plumbing company. Amir was professional, timely, and resolved my issue for a reasonable price.

Nancy R.

7/26/2021

Had plugged up toilet and was able and lucky to get same day appointment. The two gentlemen came at time within what was told to me. They did great job and I'm a happy customer. Their business card is now on my fridge don't hesitate to call them.

Skynet S.

4/29/2020

I had 5 Star install a new sink in my garage. They did a good job and I was quite satisfied with the quick responses and appointment time they offered. A few days later there was a small minor leak (just need more sealant) and when I called them about it they sent someone out the same day within a few hours. Problem solved. I would use them again for future needs.

Tricia M.

7/16/2019

We used 5-Star Plumbing when our garbage disposal died and we needed a new one - also when our hot water heater died the following week. They were incredibly quick in both cases to respond (I was able to schedule someone to come out the next day), provided an honest quote and they arrived exactly at the time that they said they would. Professional, quick service and I would definitely use them again for my plumbing needs. Highly recommended!

Shannon K.

05/09/2019 12:00:00 SA

Edit to review:
Joe from 5 Star plumbing just called me and apologized for the behavior I received. I really appreciated his concern and desire to help fix the problem.

I could not be more disappointed with this company. Not only did they cancel and re-schedule my original appointment for yesterday but when they came by today, their technician Peter (who is apparently the owner) barely glanced at our leaking faucet before quoting us $700 to fix the problem! He went on to say that they don't repair, just replace!
On top of everything else, he almost hit my brother's car while backing up to park in front of the fire hydrant in front of our house!

Sarah G.

8/21/2022

I would definitely use 5 Star Plumbing again! We had a leak from the base of our primary bathroom toilet. I called a few companies and was unable to get someone out, but after a quick chat with 5 Star Plumbing, Eze came out to my house on a Sunday morning.

Eze was very professional and wasted no time getting started. He came in with shoe booties, which is a plus considering the last few companies we had in did not. He quickly assessed the situation, explained what he thought was the problem, and started fixing immediately.

Eze fixed our leak and cleaned up in around 30-45 minutes. If possible I would request for him to assist us in the future, although I hope we don't have any more plumbing issues (at least not any time soon).

Cheryl W.

3/26/2023

My under sink leak was handled by Oleg. He was very polite and professional. He replaced the faucet the next day with one I purchased.

The original visit was the same day I called and after I was able to purchase a new faucet, he was there to install it within a couple of hours.

Charlie P.

03/03/2018 12:00:00 SA

These guys are the best Plumbing outfit we have run into in a very long time. Extremely responsive.

Oleg was sent to our house within 30 minutes of our calling 5-Star's office. He is very skilled, friendly and respectful....They should definitely clone Oleg. He was great. He fixed our sink drainage issue perfectly.

The pricing was fair and work quality was high. They are a can't miss when you need a plumber in a hurry!

Mario B.

07/03/2018 12:00:00 SA

If you're looking for prompt, cordial and friendly plumbing service, look no further than 5-Star Plumbing. These are individuals with a passion for the job, and they more than live up to their moniker.

We experienced a profusely leaking toilet tank that was rather problematic, and Peter worked quickly and efficiently to rectify the issue; we decided upon replacing the entirety of the commode, and he accomplished the task in short order. Equal parts humorous and resolute, he managed to make quick work of a task that would have taken the layman half a day to accomplish. Any concerns we may have had initially were quickly allayed, and everything was in working order within an hour's time.

What surprised me most, however, was how little they charged for the task! Crisis averted, fears assuaged. 5-Star Plumbing is top of the pile, and timely, to boot!

Jillian Z.

5/22/2020

5 Star really lives up to their name. I noticed my water heater was leaking slightly a few months ago and had them come check it out. I thought it was a simple repair but turned out to require a full water heater replacement that I just had done this week. They credited the amount I paid for the initial diagnosis toward the installation of my new water heater! Adam was the technician both times and he remembered the details of my case like it was yesterday. He is personable and professional, and really took the time to answer all of my questions. The actual installation was fast and efficient, and he took a look at my drains for me free of charge while he was here. I will be calling 5 Star for any plumbing needs going forward!

R J.

7/20/2021

This company is exceptional. Our water heater in our attic failed and we needed a quick response. 5 Star Plumbing sent out Victor for the inspection. Victor was extremely polite, listened to our concerns, and gave good, honest feedback. He quickly found the water heater tank had failed and would require replacement. He gave me two verbal estimates (one for a tank water heater, another for tankless) before leaving, which we appreciated.

Afterwards, we emailed 5 Star and asked if we could get new estimates to put the water heater below our house (we have a large basement/crawl space). 5 Star also sent out their employee Peter to identify the best location for the new water heater.

5 Star Plumbing followed-up with written estimates and detailed proposals for the work. As an engineer, I tend to review proposals in detail and had several questions and clarifications on theirs. 5 Star (especially Leo and Peter) answered or addressed every one of my questions and requests, without frustration or delay. I want to stop here and say that I really appreciated their professionalism and effort to work with me. From my experience, not all companies are as willing as 5 Star to discuss and address my questions. We soon after came to an agreement on the work.

The work was quickly scheduled after the July 4th holiday. Dimas and Olek arrived and completed the installation of the water heater and water lines. Adam and another technician (I'm sorry, but can't remember his name - let's call him AT) arrived to complete the gas and electrical components, as well as to remove our existing water heater from the attic. The employees were very professional the whole time and remained so during all discussions had.

I especially want to recognize Adam and his assistant, AT (again - sorry I can't remember the name) for their Herculean effort removing our failed water heater from our attic. Most companies we spoke with advised us to leave the water heater in the attic, but I wanted it gone. They came up with a plan to cut the water heater into pieces and remove it in smaller parts. It was hot, muggy, dusty, and difficult to work in the attic, but they did it and succeeded with no injuries and with very minimal damage to our home (our attic access cover was slightly damaged. As much as I didn't want my home damaged, it was such a small price for getting rid of the water heater and I can live with it.

All work was done to a high standard and the employees were professional and courteous. They left their work areas and my home clean. The work was completed in two days, which was very reasonable considering the amount of work completed.

Bottom line: if you're looking for a plumber, please do not hesitate to call 5 Star - they're outstanding.

Thank you Leo, Victor, Peter, Dimas, Olek, Adam, and AT! Apologies in advance if I have misspelled any names.

Willie G.

1/27/2020

I ended up e-mailing 5-star plumbing, and within an hour, I had an appointment set up. The work was completed at my mom's house in Sacramento. While I currently live in San Jose, they were accommodating when it came to keeping me updated. They were even kind enough to call me when they got to the home, gave me the price before doing the work. Then they called me the moment they finished. I know if I ever need any future needs, I'm calling 5-Star!

John B.

11/02/2021 12:00:00 SA

5 Star Plumbing was very responsive, both in providing a quote on a Saturday, and scheduling a plumber to visit. Hahlil's work was topnotch replacing a faucet for us, and he was able to handle our old galvanized piping with great skill! I'll use 5 Star again.

Megan E.

3/13/2019

5 Star Plumbing did an amazing job! Someone was able to come out the day after I called with an issue. Turned out my garbage disposal was just loose, so the technician fixed it and even showed me how to fix it in the future! The technician was incredibly polite, informative, and got the job done quickly. I'm definitely calling 5 Star Plumbing with any future issues.

Glenn R.

3/24/2019

We called several plumbers to give us an estimate to replace water supply lines and shut-off valves throughout our house. The individual who came out to give us the estimate inspected the work to be done thoroughly, gave us suggestions and recommendations, and was very professional. 5 Star Plumbing came in with one of the lowest bids. We had some bids come in over $1000 higher! Given their high marks on Yelp we decided to give them a try. We were not disappointed.

We arranged for an appointment several days later. The individual who came out to do the work, Vitaly, arrived on time, did the work efficiently and professionally, and represented himself and 5 Star Plumbing extremely well. When he discovered an unexpected underground leak in a pipe at the main shut-off valve he fixed it quickly and at no additional cost. We had another problem with the utility tub that prevented us from having a faucet to that tub being replaced that day. Several days later when I went to replace the faucet I found that one of the supply lines was too short to reach the faucet. 5 Star sent someone out to replace the supply line with a longer one at no additional cost.

We had an excellent experience with 5 Star Plumbing and they lived up to their name. We'll call them again for our plumbing needs.

Terrianna G.

12/18/2020

This company is great! They clearly explained the rates for services when I called.Peter arrived in the timeframe designated. He wore a mask and was personable and professional. I will recommend this company to my friends and family. .

Rick M.

11/22/2022

Looked like soapy water from my washer was somehow filling up my downstairs toilet when it hit the drain cycle. Remembered 5 Star from helping me with a kitchen sink issue last year, and called around noon. They were able to send out someone by 4. Eze arrived, diagnosed the issue, explained and showed me what happened (which I appreciated), and had it fixed in like 5 minutes. Even put on shoe covers every time he came in and out of the house. He was very friendly. Will definitely use 5 Star again if needed.

Cynthia R.

2/20/2019

I highly recommend this company. They were prompt and professional, and did an excellent job. They even helped me with an issue I was having with my garage sink. I will be using them for any future plumbing needs.

Charles K.

02/03/2021 12:00:00 SA

Came out right away and the communication was great. Diagnosis the problem right away and fixed it immediately. Would definitely use them again.

Michael D.

4/21/2020

I had a great experience today with 5 Star. Ivan came over to our house with the appropriate PPE (mask, gloves, booties). Very professional and polite. He replaced our bathroom fan that was installed in 2001 in about 90 minutes. The cost for the fan (small bathroom) plus labor came to $281.00, which I thought was pretty good. I would recommend Ivan to work on any of your plumbing or bathroom fan needs. Job well done.

Kit B.

01/01/2023 12:00:00 SA

Great service. Transparent in addressing there issues and the price quotes. We had expensive issues but it needed to be done.

Jon H.

01/11/2023 12:00:00 SA

We had a great experience with 5 Star plumbing, which started with the Yelp request for service. We received responses from 5 companies - four of them said we can help, just give us a number to call you. 5 Star on the other hand said we can help, quoted the cost for an inspection, and offered a timeslot later in the afternoon. I dont have time for back and forth so I said - Yes please we'll be here.

The tech, Eze, was prompt, friendly, thorough - truly professional. We did need to replace a 23 year old water heater, which was not surprising, but they were are able to do it that afternoon! Within just a few hours we had a new water heater.

Thanks 5 Star and Eze! No more cold showers!

5/5 Recommend

Nic S.

07/12/2023 12:00:00 SA

Our water heater was leaking. Called 5 Star. The plumber was at our house around breakfast. Said we needed a new water heater. We had a new one installed by lunch. Quality work by a quality business.

Nick S.

03/10/2019 12:00:00 SA

I have had a leak from my upstairs bathroom for a few weeks. I tried had another plumbing company come out and attempt to fix it. They charged me full price and cracked my drain pipe. I called 5 star plumbing and they came out same day. They fixed it quickly and guaranteed their workmanship. I had a awesome experience and will definitely use them again if any plumbing problem arises.

Emily E.

10/01/2022 12:00:00 SA

I had water leaking from my hose spout so I called on a Friday and they were able to send someone out that next morning. Eze was on time, friendly, and had no problem fixing it. I'm going to use 5 Star Plumbing again when I have anything else come up in the future.

Barbara P.

8/16/2022

One of the landscaping pipes sprung a leak and I was instructed by the handyman for the home's property maintenance how to shut off the water to that pipe. Unfortunately the instructions were wrong and I ended up shutting off the water to the house. This is an older house and the pipe containing the shut-off valve was also old. It froze and and I couldn't get the water back on. Amir and Ezmarai were sent out to fix the issue. They arrived on time (actually slightly early) and quickly resolved the issue. They were professional and very polite. The issue was resolved and I would definitely call them again.

Carri S.

05/10/2019 12:00:00 SA

I'm beyond happy with 5-Star Plumbing. I was able to get same day service without an extra charge. They communicated when they were on their way and arrived at the time scheduled. They fixed our issue within 1 hour and under the price range originally stated. I will definitely use them for any future issues or household projects.

Krista H.

11/04/2022 12:00:00 SA

Eze was the best! On time, fixed the problem quickly and kept me in the loop every step. I would easily recommend this company. Thank you.

Amy H.

5/14/2023

We noticed a small patch of mold in our first floor ceiling and immediately knew our upstairs shower was leaking. I called the first plumber that came up on Yelp which happened to be 5 Star and gave them a call. I assumed it would be a couple days before they could come out, but turns out there were able to come that same day. They sent a text letting me know they were on their way, and when Alex got here he was professional and got right to work. He was able to figure out what was wrong in a timely manner and fixed it same day. No more leaks, fast service, and affordable. I'm very satisfied with 5 Star.

Pat M.

1/21/2022

Water heater coupler broke. I called 5 Star in the am and they were out by early afternoon. Tech text me when he was on his way. He was on time, professional and repaired my water heater in an hour. The cost was very reasonable! I cancelled another company who was going to charge me just for the diagnosis the same that 5Star charged for the entire job!! I highly recommend5 Star and will use them again!!

Margo R.

7/31/2019

5 Star Plumbing showed up to my home on short notice and came and cleaned out my sewer system and had my showers and commode working smoothly again. Thank you for getting everything done efficiently and quickly. By far, a great choice and so happy with the results.

Cristyn C.

4/24/2021

Victor and Matthew did a great job repairing our kitchen sink. They showed up on time, were very courteous and made the extra effort to keep the floor clean while they worked. They really went above and beyond to give us the best service. I would definitely recommend them to family and friends.

Tom P.

11/12/2018 12:00:00 SA

We needed bathroom faucet compression valves replaced the same day. I called and they were there in less than an hour. Did a great job and saved us a lot of time. Thanks guy's.

Sharon L.

4/18/2019

This was my first time using five star plumbing and I will definitely use them again. Adam arrived exactly on time was extremely courteous and knowledgeable. He fixed three problems I had quickly and easily. One of the problems was a mysterious issue that other plumbers were not able to solve. I was only charged a service fee and received a 20% discount. Over all excellent service.

Eric C.

12/30/2017

Thank You 5- Star Plumbing! Peter and Oleg did an excellent job installing my new facet, air gap, garage disposal and soap dispenser. It took them about an hour and the price was reasonable.

Freebyrd F.

6/13/2019

I contacted 5-Star Plumbing through Yelp. I just needed a simple replacement of some worn parts inside the toilet tank. They wanted to sell me a whole new toilet for $210 (after discount coupon). No thanks. I'll find someone who can make this simple repair.

Gina S.

5/23/2019

Wonderful service! Used Yelp for quote at 11:30, and received an immediate response. They were out within 3 hours and it was fixed within 30 minutes! Amazing! And I saved 20% which was a bonus! Great job and now have another fully functioning bathroom!!

Anony M.

12/27/2018

Update: Appreciate the offer to reimburse fee upon return for icemaker repair, Peter. Will let you know when ready. Also appreciate the prompt, efficient service you provided to replace my garbage disposal on short notice.

Doc V.

6/28/2022

OMG what a fantastic company. Same day service, and Ahmad (the plumber) who came out was very courteous and extremely informative. Fortunately in my efforts to fix the shower issue myself, I managed NOT to destroy anything which made Ahmad's job easier.
I was pleased with the swift response and the charges assessed were well below my expectations.

Mary H.

9/27/2018

5 star installed my brand new tank less water heater. They did an excellent job everything was clean and professional it looks great and the best thing is I have hot water as much as I want for as long as I want. I completely recommend them Yeari came out he was great he explained the entire process it didn't take them long and they didn't have the water off very long at the house either everything was just really wonderful. I highly recommend them

D L.

08/07/2022 12:00:00 SA

5-Star Plumbing and Kahlil were fantastic!!! Our sewage ejector pump failed and we discovered this on a Sunday. 5-Star and Kahlil came to our rescue, identifying the problem, waited while I retrieved a replacement pump, installed it and we can once again flush with impunity. In addition, meeting Kahlil and getting to know him a little was a bonus. He is hard working, engaging, and kind. We have other plumbing work that we would like done, and 5-Star and Kahlil will be the first that we call.

Linda E.

3/30/2019

Thank you for the prompt responses! Responded in a very timely manner even though I didn't have the need to use their services, but will keep their company in mind if I need any services in the future.

Graham D.

09/07/2020 12:00:00 SA

So nice, we've hired them thrice.
We first came to 5 Star looking for a plumber to install a new kitchen sink and dishwasher. Every other plumber in the area was booked up for months, but 5 Star was able to book us very soon. Adam came out and got us hooked up quickly and at a good price.
While he was here, I noticed that 5 Star also offered electrical service. As it happened, we also needed a bunch of ceiling lights replaced. I asked Adam if that was in their wheelhouse, and had their office contact me to schedule appointments. We had a few hiccups on our end with materials and measurements, but 5 Star took it in stride. We had a lot of work that needed to get done, and they helped us tremendously.

Keleko G.

03/09/2019 12:00:00 SA

Service and products are first rate! My old water heater was on its last leg. Requested an online estimate for a new water heater, with parts and installation, and within minutes had a quote. Met with the installer the next afternoon and by 6p had a new water heater! The installer gave me a thorough walkthrough regarding the work done during installation and then provided step by step instructions on the How-To's of the new water heater. It was my pleasure doing business with 5 Star Plumbing.

Sandra Q.

02/07/2019 12:00:00 SA

Excellent service. Prices are a little on the high side...but then you do get what you pay for, and when it comes to plumbing, well let's face it, mistakes can be costly. 5-Star Plumbing employees are very knowledgeable...will definitely call again. Based on our experience with 5-Star...we can recommend this company.

Adriana G.

2/25/2022

O U T S T A N D I N G ! I had a leak coming from the bottom of my toilet. Yev was my service person to come out. He was extremely courteous and thorough in his repair. I never felt like he was trying to upcharge me and was very upfront about repair cost and showed me what he was looking for. He turned the toilet over to check for any cracks. I couldn't be happier! If we decide to replace all our toilets, we plan to use this company!

Justin P.

10/29/2021

They came out to the house on time and diagnosed the issue correctly. That's all they did right. I needed a new pressure regulator. They didn't have one that matched. I found one on Amazon. They said they could come back and install it for $1300! It's a 20 minute job. Literally swapping identical parts. I called Pluming Pros. They came out and did it in 20 minutes for $200. After I gave them a 2 star review, their manager followed up and refunded me the money for the first visit ($164 and gave me $200 for the service call for the company I hired in their place). He said that they were very sorry. I told them I would not give them five stars but I do appreciate them following up. I still think everyone needs to get a second or third quote when working with this company because that was a huge red flag on quote. I appreciate that they followed up though.

Enrique F.

7/18/2023

I called after hours to fix a gas leak stemming from a valve connection in the laundry room. Staff on the phone was attentive and friendly. 5-star was at my house within 30 minutes of my call. The job was done in like 20 minutes. Eze worked swiftly and explained the issue and the solution to me. Things appear to be good, and the charge was reasonable. I'll definitely be going back to them for service in the future.

Kristen P.

5/27/2019

Came out within an hour on a holiday to fix a DIY toilet repair fail that resulted in a water leak. Repairman was efficient. There was some pricing confusion which caused us to pay an unexpected higher amount, but we would recommend and would use again.

Sue M.

7/28/2022

Replaced broken pipe in ceiling from sewer line. Prompt and charged as quoted. Would recommend

Jon C.

4/24/2020

After several companies contacted to have an outlet installed in our back yard, they had the best price by far. They were also able to schedule next day service, which was nice. The electrician was on time, courteous, and quick with his work.

Travis B.

07/10/2018 12:00:00 SA

As a new homeowner, this was our first problem we couldn't fix ourself.

My kitchen sink was in dire need to be unclogged. After an initial assessment, the work was started and fixed in no time.

Would highly recommend!

Michelle W.

1/21/2022

Had some issues answering review questions prior to writing this review, but overall I'm pretty okay that he overcharged me because the job was done in less than an hour and he was able to communicate well enough to get the job completed unlike the initial other workers. Unfortunately the sink wasn't wiped, but this explains why handimen are a better line of work I was recently told, if only because of some capitalistic tendencies to be more complicated or less so in a contrasting field, following less convoluted lines of code. Basically, no regulations about doing work on a kitchen faucet replacement may either be easier or more difficult depending on the request and the worker, but I've faired better with certain types of people more than others regardless of code. Most have only sought to either overcomplicate coding regulations to keep the unknown risk ratio on standby, or have found trends to better results in their work if certain things happen specific to them and their mental state. Not all people seem to be able to break a trend of having psychosis around here because of disasters like this, some have even offered just to offer, but it's not a big deal to me to have everything done if I can afford it. That's what happened today. Thanks for a standard job well done. I can wipe the rest down myself.

Sergii M.

12/06/2019 12:00:00 SA

My family recently moved to a new house and we had some major backups due to old leaking pipes and tree roots. I called around to get price comparisons from a few companies. 5 Star come and did camera inspection and shared are video with me. They provide a very good estimate and finished the job using the latest technology.Thanks again for all your hard work,dedication, and time!

Mark L.

11/23/2019

This is my go to company for any sewer problems. My sewer line is from 1948 and is starting to degrade. The 5 Star plumbing team has been able to come out and repair my line within 1-2 days of any issues I've had. Their employees are very well trained to do excellent work. I have been very satisfied with their service.

Dee S.

8/26/2020

5 star has been a pleasure to work with. We needed a plumber and an electrician for some home upgrades/projects and it was so convenient working with a company that offered both services. They were very responsive via the quote system on yelp and the technicians were also communicative with their appointment times/days and work. I am very pleased with the completed projects. We used their services for an expansion tank install on a water heater, fixing a leaking tub, install of can lights and garage lighting, bathroom exhaust fans and adding an electrical outlet to an outdoor patio.

Kimberly R.

05/04/2020 12:00:00 SA

We have used 5 Star a few times now on different projects, the most recent being installation of a tankless water system. They are professional, efficient, and well priced. We will continue to use and appreciate their services!

Joe C.

1/17/2018

I had a double kitchen sink that ended up backing up into the other side. I was able to message them, get a quote and Peter came out to fix it within a day. Very affordable price for the drain cleaning and fast service.

Nick A.

03/03/2018 12:00:00 SA

The best!

In the past I have had issues with plumbers overcharging and not performing the work correctly. I can't say either of these things about 5-Star plumbing. In summary, this is now my go-to company for any plumbing related need. If you are still deciding on a plumber, give 5-Star a call and I promise you will not be disappointed.

My experiences:
I had an old garbage disposal that was leaking under my kitchen sink. I called at 11 AM and had an appointment scheduled for 5 PM the same day. They gave me a price over the phone, site unseen, and Oleg showed up on-time to perform the install. The price was right and the work was perfect.

Fast forward to last week. My bathroom fixtures were leaking so I called 5-Star Plumbing who, once again, gave me a very reasonable quote. Oleg and Peter showed up to perform the work. Upon removing the fixtures they found some other issues (not plumbing related) that needed to be resolved before they could move forward. They were very professional in explaining the issues, and left without charging me anything, even though they worked for over an hour. I got the setback resolved and scheduled for a Saturday appointment. Peter and George showed up to perform the work and were very courteous and professional. I very much appreciate the attention to detail and the time they took to test and confirm that everything was working and not leaking.

This is the type of service we need in the Antelope area. Thank you 5-Star Plumbing for setting the standard.

S P.

11/24/2022

Eze came by in 30 min today and fixed our clog quickly. I tried but was unable to do it myself. Thank you!

Shawn

Vince G.

06/08/2021 12:00:00 SA

Needed a gas leak fixed on the fly, they actually answered their phone and was able to send someone out within 90 minutes, AMAZING, I'm sure I lucked out on that one a bit. Great service and price was reasonable. My installer didn't try to up-sell me or shoot me B.S. on why this job was going to be more. I have 5 Star on speed dial now for future plumbing needs.

Devisri S.

2/13/2023

Needed plumbing services, they were friendly and the technicians were knowledgeable. Contacted and got quote via yelp. Their response was quick and simple. Their pricing was reasonable too. Great crew very professional and reliable and on time service. They really know what they are doing.Overall kudos the team for a job well done. Look no more for a friendly, professional, reliable, honest with responsible pricing plumbing services. Day/Night their response is also quick so look no more.

Rachel K.

5/24/2022

Ahmad was great. We needed a cartridge change on our bathtub. He was knowledgeable and did good work. Very Professional service. 5 Star has completed several jobs for us over the years and even did an emergency water heater replacement years back. Every time they come out the Job gets done fast and the results are great. I recommend Ahmad and 5 Star pluming for any issue you may need.

Nathan F.

4/25/2023

Quick service and Peter was great! I would recommend 5 Star again if you need a Plumber quick!

Jaime L.

07/07/2022 12:00:00 SA

Reliable, competitive pricing, customer focused, and professional. Would recommend for residential services.

Carloutta H.

3/13/2019

3/14/2019:
UPDATE: After posting my experience on Yelp, they reached out to me to make things right. I declined the offer to fix the hole in the wall. They sent someone out the very next morning with matching trims and Vitaliy was on time. He got the trims installed and working at no additional cost to me. I am pleased with the final result. I just wished this kind of service was done before I posted my initial review.

*see photo of finished product for reference

3/13/2019:
I chose them because of their great reviews. :(

No show twice. Running late once, but at least he called this time within the last 15 minutes of the window frame.

Long story short: for those of us who know nothing about plumbing, we ask the experts for help and we pay you for your service. I showed them my tub and my siding.

Problems:

1. Tub not leveled, sidings would not fit in properly
2. Hole in the wall
3. Shower/bath trim they sold me did not fit my shower siding

I was blamed for not allowing them to do the whole job because if I did, everything would fit perfectly and I wouldn't have issues. Sounds like an admission of guilt of an half assed job because you weren't given the opportunity to work on a project from A-Z.

*Look at pictures for reference.

Susan V.

5/19/2018

Response time was less then 10 mins on mother's days, outta all days!!!

Awesome job, stopped my leak and gave up pointers

Isabel R.

9/20/2020

If I could give 10 stars, I would. Mike literally just drove away and I had to stop everything and write a review. I have rarely been so impressed by a company. I called this morning, pretty frantic, because I was washing clothes and suddenly gross black gunk was coming up though my bathtubs (two of them) and leaking water from my toilet. It stunk and freaked me out because I JUST bought this house and moved in only three weeks ago. I Googled what it could be (the homeowner's equivalent of WebMD) and almost cried when I read it could be the sewer line and might cost me some $6,000. Nooo!!!! My regular plumber (I only used him once, to be honest) didn't reply to my text so I looked on Yelp and found 5 Star. They were open and the lady answering my call was super nice, professional, and said someone would be here within the next three hours - what?!?! That's service! They texted to say they received my request. Then, about 20 minutes later, texted to say someone was on the way. Within less than one hour from my initial call, Mike arrived - on a Sunday, mind you. He wore a mask, wore shoe covers (which none of the service professionals who have come to work on my house so far have done). He was super quick and didn't try and up-sell me. He even told me I didn't need to replace the 0-ring (or something like that) on my toilet if the pipes remained unclogged and it didn't leak. That alone would save me a ton. The price was WAY better than I expected. I cannot recommend these folks enough. Super responsive, professional, honest, knowledgable. I see they do electrical too so I'm planning to call them for all my future plumbing and electrical work now that I know how amazing they are.

Roger C.

6/20/2019

Peter was awesome! He let me know everything that he was doing and kept us in the loop. When he mentioned he needed to remove the toilet he said it would cost extra. He noticed there was a crack on the bowl and told me that he was a little worried it could break when he took it off. Luckily it all worked out. Later when I said I was going to pay with my card he said there was 3% fee to use the card. He kept me well informed about everything. And the bathroom looks so clean. You can't even tell he was in there working on the toilet! Amazing, professional service, we will use them again!!!

Tracy S.

1/19/2023

Update:

Hi Sam,

Thanks for your response in Yelp. I'd like to clarify a few things regarding your response, but will focus on the specific work we requested.

Yes, we were interested in repairs to our newer, higher-end faucets. That is exactly what I asked for using the Yelp app. Please see the image from my request in Yelp.

In your initial Yelp message to me you stated the technician will diagnose the issue on site and will provide options and prices.... There were NO other options provided - just replacement.

If your company is not interested in providing faucet repairs, please do not waste my time and money by responding that you can help us with a repair.

Gary G.

08/09/2022 12:00:00 SA

So far, so good. Prompt response to request for service and accommodating to my scheduling needs. Will add more details on results after appointment late next week. Appointment went well. Two polite & friendly guys arrived on time & put on booties. I showed them the 4 tasks I wanted done. They couldn't do one task due to access issue. They could do the other 3: remove & replace the shower valves in the hall & master bathrooms, and remove & replace the sink faucet in the hall bath. I had all the parts -- the job was entirely labor. And, I and already cleaned out the hall bath vanity for their convenience in replacing the faucet. They had to call the home office to get a price. I don't know why. They quoted me $800, which I said seemed high but they assured me it wasn't. If I chose not to do it, they would have charged me $164 for the service call. They did the 3 tasks & all tested OK, but I didn't check the new drain stopper on the hall bath sink. My mistake. Discovered later it's very hard to pull up the lever. They were in my house for a grand total of 1 hr & 25 min. $800 is a LOT for 1.5 hours of labor -- even plumbers! Think I will hunt for a good handyman.

Albert C.

9/21/2018

Peter and Russell just came to my mothers house in Carmichael and I have to say top-notch service very efficient clean well organized. Good prompt customer service is rare nowadays yet I've seen the light with five star plumbing thank you for responding to my request so quickly and professionally and answering all my questions and getting out to our house and helping my mother with her plumbing issue which was very serious you guys are awesome. You guys truly save the day thank you very much.

Buck V.

05/06/2019 12:00:00 SA

We had a backed up drain in our laundry room. They were on time, quick, friendly and the quote was spot on. Thank You!
Would definitely hire them again.

Shannon C.

8/29/2018

I had a terrible clog in my kitchen pipes and after not being able to remedy the situation myself and almost flooding half the garage, I had to call for help. It was a Sunday and 5-Star Plumbing was able to come out the same day. They got the pipes cleared in less than an hr. Definitely give them a call if you have an emergency.

Geena B.

09/02/2018 12:00:00 SA

Oleg & Ben really came through for me with my plumbing issue not only on a holiday weekend, but also on such a short notice AND AFTER HOURS! On top of that, they were prompt, efficient, and very friendly. Peter was also very friendly on the phone. Good and honest people. Highly recommended!

Jake J.

06/10/2023 12:00:00 SA

Adam fixed our stoppage where 3 different plumbers failed. He was fast and efficient! Outstanding service and professionalism. He also made a recommendation to the city to put a clean out and marked the location. Above and beyond customer service.

Susan M.

11/02/2021 12:00:00 SA

I had a major blockage in my system and 5 star hat 3 technicians come to troubleshoot and fix the problem. (Amin was one). They were all amazing! Highly recommend this company to anyone!!!!!! Susan

Olivia S.

04/06/2021 12:00:00 SA

Water heater stopped working and I contacted multiple handymen and plumbers for estimates. Some were slow to response, overpriced, or appeared rude. 5 Star Plumbing was courteous and super responsive. They were able to send Ivan out to my home the same day and kept me updated when he is en route. As it turned out, my water heater parts are still under warranty. Ivan contacted the manufacturer for me and was able to get the parts shipped to me free of charge. Ivan ended up having to come back twice to my house because the manufacturer did not send all the parts the first time. Although frustrating, Ivan kept me updated throughout the process via text and came back to install the parts in between calls the next day. Really appreciate Ivan's great customer service and professionalism!

Van V.

9/26/2022

They are honest and reliable and my mother needed plumbing done and they got the job done without trying to add services you don't need. We have used them twice and will be our go to for plumbing services

Jeremy C.

07/11/2022 12:00:00 SA

Amir fixed my leaking toilet and answered all my questions regarding my other toilets. Very knowledgable and professional. Best plumbing company in Sacramento! I will hire them again for all my plumbing needs.

L S.

5/13/2019

Called for an estimate to put in 2 sinks. One in kitchen and bathroom. All plumbing was there I just needed sinks attached. This company is a rip-off. They wanted to charge me $1300 to install 2 sinks. That's with the 20 percent off. I said I don't think so and called another company that only charged me $425. I cant believe this plumber has such a good rating. I guess people don't know any better and are willing to pay top dollar. Definitely felt like I was being ripped off!

Linda C.

06/08/2018 12:00:00 SA

Another great experience with Five Star Plumbing. Our 3 month old kitchen faucet sprung a leak. Called Five Star and Oleg was here in a matter of a few hours. Unheard of! He was so friendly, explained everything and did a fantastic job. We will not call any other company in the future following two stellar experiences with them. Prices were very fair as well. Thank u!

Randy M.

09/09/2020 12:00:00 SA

I am giving 5 Star only three stars because of how they responded to my service request. The main item of my request was the repair of a leak in an older (1980's vintage) shower valve. They informed me of the service charge for a service call and I accepted. When the service technician arrived I showed him the issues that needed to be addressed. He looked at them all, called the main office, and told me that the company policy was to not undertake repairs of older valve problems. The service technician was completely professional and addressed the other issues which were the replacement of a bathroom faucet and two outside faucets.

James P.

08/12/2019 12:00:00 SA

I've used 5-Star Plumbing numerous times now and every single interaction I've had with these guys has been professional and the work they perform has been outstanding. Their entire team is top notch.
I call these guys without hesitation for any and all my plumbing needs.

Kiara P.

5/16/2019

Very quick to respond to my service quote request, scheduled the service during the timeframe that worked for my family, and completed the service in a timely manner. Very straightforward, reliable service and competitive pricing.

Deana D.

5/17/2023

Peter was the best! Great service! Showed up on time. Unclogged drain fast. Would recommend to anyone local to Rocklin

Jay R.

8/14/2019

Very competitive pricing with professional equipment and service. Provided free estimate over email for water heater replacement, very convenient. Just passed inspection so everything is good. 5 Star will be my go-to plumber.

Ashley K.

01/08/2019 12:00:00 SA

This review is written from my grandma who recently had work done: I was very pleased, they were courteous, they did a great job, and were very considerate toward my property. This company is fast and efficient in my time of emergency and I would highly recommend them. I would especially like to thank Mars, Dimas, Petro and the rest of the crew at 5 star plumbing!

Thank you
-Linda Shaw

patti f.

12/12/2017 12:00:00 SA

Peter responded to my phone call quickly and was able to send Oleg out to my house to install a new garbage disposal . I was impressed that Oleg wore shoe covers to protect my floors. Oleg did a great job installing my garbage disposal . The price was very reasonable, I would not hesitate to call them again for any plumbing issues. Highly recommend !

T K.

11/11/2022 12:00:00 SA

I've used 5 Star Plumbing twice already and they've always been professional and quick. The most recent guy, Eze, was very nice and explained what is causing the clog. He even gave some great tips on how to prevent it in the future! He also pointed out that water was dripping under the sink, too small to be noticeable. Thankfully my husband is handy so he can take care of that.

We actually called another place with a coupon and they claim it's not them or don't honor it. I even included the info in the yelp message. Then they wouldn't give me a quote until the guy gets here or a range after I explain exactly what is needed. It's not like the guy would have to do anything to see what the problem is. Thankfully they said it's a free quote. The quote was $100 higher than 5 stars, they wouldn't give any price range or even quote and even time frame! and the review for them was also only 3 stars, so I refused service. I only contacted this other company because I thought they were cheaper to do a basic snake of the drain.

I then called 5 Star and Eze showed up on time and honored the quote they gave me. Also in all the yelp business that I contacted for quotes only one other person gave some form of cost for service. 5 Stars was able to give me an exact quote for the exact service I needed right over yelp. Eze was knowledgeable of this information and didn't try charging more. He also wore shoe coverings which I appreciated.

It's no wonder why they have good ratings. I did not receive any perks to post this review.

Leila C.

12/05/2018 12:00:00 SA

Highly recommend 5 star plumbing. Needed emergency plumbing service on Sunday. Very professional over the phone... at the house within 2 hrs and texted when they were on their way. Ben was very professional, nice, and explained the cause of the leak. THANK YOU 5 STAR PLUMBING!!

Michele N.

03/12/2021 12:00:00 SA

This was my first experience with 5 Star Plumbing. They were responsive to my request for a quote to run the gas line from my garage to my kitchen so that I could switch to a gas range. The quoted price met my expectations so I hired them. The install was scheduled a couple of days later and the plumbing technicians that arrived were knowledgeable, courteous and did a great job.

Carl P.

7/20/2022

Amir arrived about 10 minutes earlier than expected - awesome. He was sure to cover his shoes when coming into the house. He diagnosed the problem quickly and knew exactly how to fix it. About 20 minutes later, we had the pipe capped with the possibility of restoring an inherited, broken sprinkler system at a later date. There was no pressure to do more than what was necessary to fix our immediate problem, but he did ask if there was anything else we wanted him to check before leaving. A quick, easy, and fairly priced visit. We'll be back. Thanks!

Elianne P.

7/26/2022

They really live up to their name! Both my toilets overflowed the day we were supposed to have a guest over and Emir came in a flash! So friendly, very nonjudgmental (super important to me) and very cost effective. Hopefully this doesn't happen again, but if it does, I'm calling these guys again!

Cassandra A.

8/30/2021

The toilet in our new 1928 house was plugged and the guys at 5 star were able to get in here, clear the main line and pulled a small piece of a tree root out of the line but would charge us to put the toilet back in. It got things going again and we thought it was resolved. However it happened again the next day and when I called it was going to be another service call charge to come out so we went with someone else. Turns out they would've needed a camera, bigger rooter cutter, and replacement pipes for 3 foot section fix to really have solved the issue. They were great in terms of responsiveness and professionalism but they charged for extra visits and services and they really only scratched the surface of the extent of what needed work.

Adrianne L.

5/19/2020

Ivan did an awesome job mostly on his own to replace our furnace and AC unit. He also replaced the small section of fence that was very old and unsteady on the same side of the house as the unit. What was going to be a two day job turned into three because he was taking all the necessary steps to make sure everything was done properly. He was kind enough to explain answers to all of our questions and accommodate our requests. While we still are waiting on an inspection, I'm confident all is working well and efficiently.

Cecile N.

6/25/2021

They showed up same day within the hour of contact. Completed the problem and was charged less than the original quote.Adam was great nice, professional and fast.

Sam S.

9/27/2022

Amir was so kind and considerate entering our home. He took the time to wear protective coverings over his boots to keep our floors clean. The work he did on our bathroom sink is phenomenal! He even noticed our drain pipe was not high quality and replaced it for us. I'm so happy with my experience and the amazing work Amir did! I would highly recommend 5 Star plumbing to any friends or family in the area. Thank you Amir!

Marcus G.

1/17/2022

My double kitchen sink with garbage disposal was backed up. After I cleared the pipes and garbage disposal myself and was still having issues, I knew I would have to call a professional. I called 5 Star on Sunday and they came out the following day. Showed up early and took care of the problem. I would definitely recommend using 5 Star Plumbing and wouldn't hesitate to call them again.

Austin H.

1/20/2020

Adam fixed 2 issues under the sink in less than an hour. Made it to my house same day when I called after 3pm. I will always choose 5 star plumbing.

Jax R.

06/01/2023 12:00:00 SA

We needed a repair on our shower and within 2 hours they were there. Not only did they fix our shower they had their parts in their van and was able to take care of everything. I would definitely use 5 star again.

Susan L.

7/18/2021

They fixed the handle, which was broken, but it still won't flush more than toilet paper. Won't ever let them in the house again.

Toni D.

8/19/2020

My husband and I recently purchased a house and our garbage disposal stopped working and started leaking all over the place! We are so glad that we called 5 Star. They sent Den out who was ready to replace it and did the job so well and so quickly. Friendly, professional, and wore a mask the whole time. We will definitely be calling them in the future!

William K.

06/04/2023 12:00:00 SA

We needed a garbage disposal to be replaced. Amir the technician showed up on time and did a remarkable job replacing the disposable. He was very professional, doing a high quality job in a short span of time. The cost of the replacement and labor was very reasonable. I definitely recommend this company.

Jason B.

5/22/2018

Great service! On time and on budget! Great to work with and very professional! Would use them again!

Remy B.

1/13/2022

5 Star Plumbing is the BEST!!! Have used them twice now, in both situations they offered same day service. For this job we had a leaking drain replaced in the bathroom sink. Very professional and friendly. Arrive on time and had the job completed quickly. Fair prices for service also. Will recommend to everyone I know.

Jason T.

1/31/2023

I had a severe water heater leak and was desperate, so I called the first person that Google recommended based on reviews. This was my first BIG mistake.
When calling 5 Star Plumbing the wait wasn't that long, but the customer service representative came through really quietly/softly (probably intentional so that I couldn't hear his quoted amount for a diagnostic). When I asked him to repeat himself he made it sound like I was asking for too much from him and I STILL didn't understand him. That's the SECOND red flag that I should have paid attention to, but sadly didn't. A technician was dispatched to my place the same day and he turned off the water heater, stopping the leak from going any further. He said he could replace the heater the next day, but as he turned to leave he said that I needed to give a deposit. That is unheard of in any business that I have ever done business with and I should have told the man- a guy named Eze- that our business was concluded. But I was desperate, so I paid the deposit. Again- another BIG MISTAKE.

The next day the guy returned with another bigger fellow and they went about installing the new water heater. Many hours went by and they said that they needed to go get a tool for a part of the installation that could otherwise not be completed. I said okay and they left. They didn't return for another three hours and upon returning fiddled around for another couple hours only to tell me that they went to three places and couldn't find the tool they were looking for. So they had almost finished the job, but one part was left unfinished. I told Eze (since he was the one taking all the payments and discussing the job) that I didn't feel comfortable paying the remainder of the bill since he didn't finish the job as was promised. He said that he would call his office and find out what they wanted to do... which is complete and utter b.s. He left, called his office, came back and asked for most of the remaining payment. I still felt like this was completely unfair since- again- he didn't finish the job as promised. His partner/bodyguard then proceeded to move towards me in a threatening manner and that's when I knew my life was in danger. I paid him another massive payment and he proceeded to leave with his bodyguard in tow, only saying that he would finish the job once he received the right tool. This, he said, could happen any day... again- completely unacceptable, much like this entire experience.

So they finally came back- over a week later- and finished the job. I paid the remaining amount and that was that. I just found out from a friend that I was overcharged by a substantial amount, per the industry standard. A $2,000 job by any reasonable company's standards was turned into an insanely expensive nightmare, per 5 Star Plumbings' corrupt garbage.

Based on my experience and what I have read from other similar reviews, I believe this company is doing business fraudulently and with the intent to rob consumers. Their rates are far above the industry standard and I have reported them to the Better Business Bureau as such business practices should not be allowed to go unpunished.

Reyna M.

11/05/2017 12:00:00 SA

After discovering a water leak, I called 5 Star Plumbing and Oleg arrived as promised. He found the leak and explained the source and the solution. I was so impressed with his work that I requested a quote for a new water heater. I thought the price was fair and had the work done within 2 days. Oleg is great. I recommend 5 Star Plumbing! Fair, professional and quality work.

Mariah S.

12/17/2020

Very safe with COVID precautions in the house! They were also very transparent in pricing options depending on the different scenarios we might encounter before any work was done. He also completely cleaned under our toilet before fixing the issue at hand! We are very thankful for Peter's work and would use 5-Star again for any plumbing issues!

Joyce C.

5/22/2019

I Called 5 star pluming because both my commode's were backing up, and my home warranty company would not be able to get me a plumber for 3 days, I don't have to tell you what that has to be like. I went on yelp and because of the reviews I called 5 stars, spoke with Danial, and he explained what he felt was the problem was, how much it would cost, and if they could not unplug it it there would be no charge. He said he would get to me first thing in the morning to take care of it. This morning Peter showed up with a very nice young man and indeed fixed the problem. It was painless for me, very pleasant, respectful and of course I knew by the way it was handled they knew what they were doing, and did it well. Bottom line I am cancelling my home warranty, and put the 5 star business card on my refrigerator. I highly recommend 5 star Pluming.
Joyce C

Tony A.

06/01/2023 12:00:00 SA

I am retracting most of my prior review since the manager Sam contacted me the next day after my negative review of there charges. Sam had talked to his boss, and we negotiated a price of $500 from a price of $810 that I had paid for 90 minutes of work the prior day. ( I decided that in a gushing water emergency I had to go with the rate they charge.) Both parties agreed this was a more acceptable charge. Sam suggested I could have call management for a larger than 10% of $900 charge. I recommend others call management if they opine the initial charge is excessive.

Chris S.

9/30/2020

They have very clear communication online and via text. They came quickly and on time. Fixed the job and explained the issue clearly. Based on that I would highly recommend. The price was not cheap for only 20 min of repair but hey I'm no plumber so you are gonna pay right. I would use this company again. They repaired a botched pipe job from a previous plumber via Fidelity National Home Warranty (stay clear of that waste of cash).

Marion B.

2/27/2019

Discovering a leaking water heater is no fun, but with a quick call, a technician was sent out. He arrived within 2 hours and determined we needed a new water heater. It was installed the same day!! GREAT JOB!!!

Motown D.

3/23/2022

Had 5 Star out for a tankless water heater flush.

Excellent service, excellent service rep, arrived on time as promised, with appointment made for less than 24 hours after initial call, and they'll be our go-to plumber from now on...

I can think of no better endorsement than this... sticker, please!

Sasha C.

11/04/2017 12:00:00 SA

Peter is great! Came exactly the time he said, was professional and unclogged my upstairs shower :)) Peter was very nice and fast. Will recommend and save his number for any plumbing needs in the future. Thanks Peter for the great customer service ! Great deals through yelp i am so happy with the service! Thanks

David S.

5/31/2021

They installed a pelican water system and cause a leak when they went to clean out the sediment that was causing low water pressure. They very quickly sent out a manager to check the damages. Didnt get the 1st guys name but he was polite and check out where the leak was and if any damages. He apologized and i knew no company would replace my cabinet for a little leak. Then I get another manager come by named Adam with a new faucet to replace my old one. He apologized many times too. Mistakes happen but Adam corrected it quickly and efficiently. Had a good talk with him too as we both are army veterans. Looks like they got really good employees here that will make sure thing are right and customer is happy. Ive worked in customer service as a sushi chef for long time and they have very good customer service. You know how sometimes you wonder how a company has such good reviews? Like home warranty companies. Ive seen it with them 1st hand.

Lana A.

7/16/2019

These guys came in to repair water heater. Gave me free quote, competitive price, worked fast, left my place clean. Water heater is working again.

Sandy M.

6/19/2023

Our kitchen sink all of a sudden wasn't draining in the middle of a Monday afternoon. After checking reviews in my neighborhood (which were all good), I gave them a call. They had a technician out within the hour, which was amazing! I really didn't expect anyone to be able to come same day, let alone in the first hour. The problem was diagnosed and fixed quickly and professionally. I was impressed with their promptness and knowledge of the problem. I will definitely put 5 Star Plumbing on my neighborhood referral website as well as use them again in the future should we need further plumbing services.

Raymundo F.

04/05/2020 12:00:00 SA

We were able to negotiate what was best for my plumbing situation without feeling cheated on like other competitive plumbing companies.

Benjamin D.

8/15/2022

Eze was great! Diagnosed the problem quickly, and completed the work without issue! Thanks for coming on such short notice, Eze!

Elizabeth Rose M.

6/13/2021

Fast response and clear communication, plumber diagnosed and fixed the problems within a couple of hours of putting in our request. Our issue was non-urgent, so I was pleasantly surprised they were able to help us so quickly. Would use them again.

Heidi S.

01/03/2019 12:00:00 SA

I just recently bought a house and needed a few plumbing things done. My realtor recommended 5 star and they have lots of rave reviews here on yelp. I called on a Friday and told them the items that i needed repaired. They told me to text pictures of the items to a phone number for them to see. Within a few minutes, they quoted me a repair price and said that they could be out the next day!! What service!!

I can't remember his name, but the technician showed up on time and began to work. He was able to replace the irrigation and main valve (and now they are much easier to turn) & look at our water heater. We thought our home warranty would cover the water heater (sadly, it didn't) but he was super understanding and told us that he would be there if we needed it replaced.

I would definitely use this company again. I feel like they were honest and did great work!

Zac F.

5/24/2019

Amazing, simply amazing.

5 star Plumbing has been fantastic. They helped us out when we were in a pinch after getting new counter tops installed and having cabinet painters coming to do work shortly afterwards. Both Dan and Joe were extremely helpful and professional at all times in helping to get us scheduled at a very fair and reasonable price, much lower than a number of their competitors even. Thank you both.

Our technician, Adam, was a total rockstar! He was extremely hard working, a total professional and did excellent work. He was able to resolve some troublesome installation issues, even after the counter top installation (from another company) didn't match up with the materials we had on site.

I've been very impressed with everyone at 5 star plumbing and they will be the first company we call when we have plumbing needs in the future.

Shobana A.

12/29/2020

My husband and I gave them a call at about 8:30 this morning in regards to a garbage disposal that was level with the drain. We expected a very pricy fix involving the drain being moved down. Victor and Peter got here at 9:30, and now (at 10:45) our garbage disposal and sink are fixed with no drain moves required! They even made sure to let us know about the warranty period! Amazing turnaround time, excellent customer service :) We are very happy customers, thanks again!!!

Varun S.

04/02/2022 12:00:00 SA

The crew from the 5 star plumbing company were awesome and responded to the call immediately and were onsite to start work within 1 hour. The response was prompt and their work was neat. They fixed the cracked pipelines in no time and would recommend them for any future plumbing issues.

Jennie S.

02/04/2019 12:00:00 SA

Paul was professional, on time and provided me some tips! Job was done, no complaints.

Pat L.

7/21/2022

Eze from 5 Star Plumbing replaced two bathroom faucets for us. He did a great job! Eze was very professional, efficient, and finished updating our sink plumbing very quickly. The results look wonderful and I would highly recommend his work.

Lolly G.

12/17/2020

They left PILES OF HUMAN FECES and toilet paper in my driveway after we called them to assist with a backed up sewer line.
When we called to ask about this mess left behind, we were told it's standard practice.
The residents of the apartment do not have biohazard suits. We aren't able to safely clean HUMAN SHIT.
The city won't come do it because it's on private property.
5 Star Plumbing was happy to take our money and leave us with poop.

Jennifer C.

11/20/2022

Piter & Vitaliy from Five Star Water Heater Services came to my rescue when an old water heater began leaking and my home warranty would not cover the purchase of a new one (check home warranty exclusions before you buy!). The company delivered & installed a new water heater within a day's time and they handled the permitting & inspection process as well.

A very professional and kind team. We need more businesses like this one!!

Dawn S.

4/15/2020

Adam was professional, efficient and courteous. Answered all my questions regarding the prevention of future clogs! Upfront with charges including a 20% coupon when job done.

S. T.

01/01/2019 12:00:00 SA

Needed a water pipe leak repaired in my wall due to a nail puncture. 5-Star did an amazing job. Quick response. Great communication from start to finish. Completed the job for the price quoted. Quality workmanship. Keeping their contact info on file for sure.

Christy N.

11/24/2022

Eze Om came out first thing on Thanksgiving morning to a mess in our kitchen sink. He is knowledgeable and did an excellent job unclogging our sink. We are Thankful for Eze & 5 star plumbing.

Sheila B.

7/25/2019

Great guys, great service! Booked a very big job within a day or two, were here on time and blazed thru in 100+ degree heat with a smile on their faces! Will def use again!!

Linda B.

08/10/2019 12:00:00 SA

I can recommend these guys without reservation. Getting the quote was easy and fast even though it was the end of the day. They got back to me right away with an appointment for 2 days later. The tech arrived right on time, was very friendly and personable and fixed my plumbing problem very quickly. Left with everything clean and put away. I am a very happy customer and I will be using them from now on.

S B.

07/11/2023 12:00:00 SA

I cannot recommend them

I needed a toilet to be fixed...he said he fixed it..nope still leaking I called right after he left, no answer. Told me he wanted to charge me again for coming over to fix 186 to fix the insides of the toilet...both parts cost under 25. Then he tells me I need to new toilet

I asked him to tighten the nuts like I did yesterday he did .. it stopped leaking.

The first time they visited w different guy (same problem tighten nuts to stop the leak) was fantastic...the 2nd time not so much

Tonya B.

6/16/2021

Water softener not properly installed. Tried to charge 150 to fix their error. Would not recommend.

Chris W.

1/17/2020

This folks are miracle workers! I had a clogged sink that did not respond to me using four different home remedies/chemicals, cleaning out the trap, and using a 20-foot drain snake. Nazar came in and was personable, diligent, persistent, and conscientious on the clean-up. It took over ninety minutes, but Nazar would NOT get up until he solved my problem. I give the highest recommendation to Nazar and 5-Star. The flow is now a go, friends!

kyle p.

09/11/2017 12:00:00 SA

Very pleased with quality of work and professionalism. Quick with response and clear with the job. Contacted them in the morning, they installed a new water heater within a few hours for my parents. Even sent me an image of the work they had done. I will definitely be recommending them to others.

Alan S.

12/09/2022 12:00:00 SA

Eze did a great job! Very efficient! Eze does a five star job! I will use 5 star plumbing if I ever have another problem

William S.

5/31/2022

If I could give them more stars I would. We had our water heater go out and flood the garage Memorial Day weekend. 5 Star was the only business that I could find to make our repair on the holiday 5/30/22. And they did not charge the Emergency Fee because of the Holiday that every one else wanted. Ahmed responded on time and was knowledgeable, courteous, polite and did an excellent job of installing the new water heater. I would not hesitate in recommending them to anyone needing repairs. I will definitely call them in the future if I have the need. And lastly their fee was more than fair and less than the competition!

Steven O.

10/20/2020

I am very impressed with 5 Star. Adam A. wore a mask the entire time and was professional and friendly. Not only did he quickly diagnose my kitchen sink problem, he even went the extra mile to fix and seal it for free. Throughout the service he would clearly communicate what needs to be done before he does it. Also he would gladly share his knowledge on what I should do to preserve the condition of my sink and all the attached tubes. Another thing: he is extremely honest in billing.

I will surely use them again in the future.

Kathy T.

01/12/2020 12:00:00 SA

I called to request a plumbing quote and I could barely hear them, there was so much of an echo. Then they kept calling me non stop almost back to back and leaving multiple voicemails, like once wasn't enough. I told them it was ridiculous how often they are calling and even after I told them to stop. I would eventually return your call. And if I was interested, I would call back.

A C.

04/03/2021 12:00:00 SA

I had a huge leak on an outside faucet, flooding my backyard. They were quick to respond with a quote and scheduled me right away. Victor from 5 Star Plumbing came out, super professional and respectful. He took care of the leak, and also fixed a random drip from the front faucet free of charge. I had asked him about a weird water bubble situation in my lawn and he was also able to fix that, which was a broken pipe underground, and he even put my lawn back together. I highly recommend these guys!

Hanin S.

12/12/2018 12:00:00 SA

I had a leak in my laundry room that damaged my ceiling from faulty Kitec plumbing, I was panicking because I wanted to find something quick but also reliable and reasonably priced since my home insurance wasn't helping with the repipe at all. I got a few estimates and 5-star was the best as far as price and professionalism. I needed a full home repipe due to Kitec Pipe lawsuit I didn't want to deal with this issue again. They repiped my entire home in about 4 days which was great. They explained every step of the process along the way and were very kind and courteous, and especially patient with my parents who don't speak much English. I would definitely recommend 5 star, the guys are great!

Mayra M.

6/13/2019

My water heater went out and my husband tried his best to reset so we called a few places. 5 star was one of the fastest to reply and make an appt also quote was one if the fairest for replacing a thermacoupler which is what we all thought was wrong. The tech came on time and turned it on right away and showed my hubby and didn't charge at all for the service call!

Mary B.

12/15/2021

Ron at 5 Star was very helpful on a stressful day. They responded very timely to my quote request, and then proceeded to add me on for a same-day service. Will definitely keep you on the top of my list to call for water heater issues. My sincere thanks!

Jennifer H.

11/17/2021

I've used this company twice now and both times I was very pleased with how quickly they responded and also getting an appointment right away. The techs have been very knowledgeable and fixed the issues I was having in one appointment.

This last appointment, I had a bunch of little things in my master bath as we had just moved into this fixer house. 5 Star came out the same day and fixed everything. They installed a new tub faucet, fixed a leak under the vanity sink and installed a new sink faucet all in less than two hours. Oh and I was given a two hour window for the tech to show up and he was there right on time; no waiting! He also told me upfront what each thing would cost, no surprise charges (cause we know it can get expensive). They also give you a discount if you pay cash! If you need a plumber that will respond quickly and fix your issue that day, call them!

Yujean K.

9/15/2020

Good service. Great pricing. Great communication. No complaints. Will definitely work with 5 star again.

Jim C.

7/18/2018

This place is deserving of 5 stars. I called yesterday with a water heater issue in a tenant occupied house. Joe was very friendly and helpful and got me on their schedule within an hour. The tech arrived early and took care of the problem quickly and professionally. I chose this company based on the yelp reviews. I will use them again.

Lewis C.

8/29/2022

A bit expensive but if you're not under contract with a Bell Brothers or equivalent, they are extremely responsive and skilled.

Rocklin M.

9/22/2019

Very happy with the work and the unit they installed. Upgraded from 40 gals to 50 gals. Now have plenty of hot water that all the relatives who want can visit.

They go out of their way to work with you through the process.

Ryan M.

03/02/2021 12:00:00 SA

Helped clear the my sewer line clean out. Called in the late morning and they scheduled a same day appoint. Victor came out and despite having secured an appointment at the end of the day Victor was great. He took his time and fixed my clog. Game me clear options and solutions. Great experience will defiantly use again.

S K.

11/10/2020 12:00:00 SA

Landlords beware. Given all the great reviews I thought this would be a good choice for a water heater replacement at my rental in Citrus Heights. In summary, what I was quoted was a Rheem water heater. What was installed was a Bradford water heater with a significant dent on the warning label. I had hoped the management would take care of this issue, but was told it works fine, and we will not change it. Anyways long story short, avoid this company. You don't get what you pay for or expect. This was by far the worst experience I have had with a contractor or plumber to date.
-To reply your statement. I was not looking for anything free. Simply asked that what was paid for was provided. When it was clear you would not honor that I did advise you can come and pick up the water heater I did not order. Your offer, which I respectfully declined, was to add a warranty service to the physically damaged and incorrect water heater, which was not what I had ordered. Your goal, seemed to be for me not to share my truthful experience in a review on what occurred. I firmly believe consumers should be aware of what my experience was. My ask was simply to have what was ordered and paid for installed (and preferably one with out visible damage to it) I did not stop payment. I did state that would be an option.

Jesse R.

7/19/2022

A little bit on the pricey side but the service was extremely fast. The plumber, Eze was fantastic. He was early, worked quickly and cleanly, and made sure the job was done right.

Robert P.

1/29/2019

GREAT service! Provided a quote on Yelp's chat, provided a Yelp discount, arrived on time, quickly repaired my pipes and I'm back in business. Thanks, guys!

D B.

07/02/2019 12:00:00 SA

Excellent company !! They were available at very short notice to fix my Mom's heater. It was winter and absolutely freezing outside so I'm sure they were busy but they really could not have been nicer. I'd recommend them to anyone and will be sure to use them in the future if we should need help with our heat or a/c (knock on wood)
Thank you so much 5-star for everything !! You are the best !!

Sarah R.

11/19/2017

Oleg was absolutely wonderful! Very professional and took the time to explain the issue and fixes needed and answer any questions I had. He was fast and through. I will definitely use him again!

Jelly B.

12/28/2020

Loved that they showed up with a mask and even earlier than we were quoted. Took care of our emergency in a prompt, courteous and knowledgeable manner. Super efficient and we would definitely call again and recommend to others. Thank you so much, Peter!!

Heidi D.

12/12/2018 12:00:00 SA

They were able to come very quickly for a busted leaky water heater and helped me over the phone turn the water off to the unit in the meantime. The technician was very friendly and informative and their price was a bit cheaper than the other quote we got (in addition to them coming out sooner). Highly recommend.

Anokh S.

8/17/2021

Sewage line backed up, they came quickly and snaked the line (roots growing into the main line). Affordable price and good service. Would recommend them and use them again if necessary

Brandi C.

02/06/2023 12:00:00 SA

I have used 5 Star 4 times in the last three weeks and 3 of the 4 times they came out on the same day and got the job done! Alex was quick with a gas leak under the hous and it was pouring rain and made 2 recommendations of things I could do my self and save money... I did thank you Alex. Eze added a drain so my washer would drain properly took him about 30 min. I will always call 5 Star for this old house :)

Brittany M.

3/30/2022

Our toilet started leaking from the base and water was coming up from the tub drain. I sent a request for a quote at night, and got a response when they immediately opened the next morning. 5-Star was the only company that gave me a price upfront. They dispatched Ahmad to arrive between 8-10am, and he arrived shortly after 8, no more than 20 minutes after scheduling. Ahmad explained every step and showed me the progress as needed. Overall, they were courteous, professional, and reliable.

Ashley T.

8/24/2019

Horrible and terrible service. Called them to fix a leaking faucet and they tried to overcharge for it

A G.

7/15/2019

Brandon Flores was amazing and explained all the work, showed me where the problems were and why it needed to be done. He also gave me options that fit my price range. This is after going with various other companies and I was given wrong information by one in particular. I might add the other companies did not explain the problem to me and I was charged an exuberant price for just a drain inspection by one, 3x of what I was charged by 5-star plumbing and nothing was fixed. This made me apprehensive on even getting an estimate done, since I was worried about the price I was previously quoted. But all in all I could not be happier with the work done, after not having a working bathroom for over a month. The estimate I was given for the work was exactly what I was charged. They fixed and replaced the drains and in the tub, sink and toilet that were all leaking and put on badly by the previous owner of the home. He was very kind and patient and even fixed the kitchen sink which only put out hot water for the last year. Any work that I need done in regards to plumbing I will definitely be going back to 5-star! To add I have also had a lot of work done at this house and no one every really cleaned up after themselves. These guys actually cleaned up and that means a lot after all that hard work. Thank you Brandon and 5-star Plumbing!

Jane A.

3/14/2021

We're really disappointed in this company. We called yesterday (Saturday) about a clogged sink. We communicated that it was an urgent issue. The told us we could be seen the next day Sunday). 10 minutes later they left a voicemail saying I could be seen Saturday. I called back 5 minutes later and scheduled the same day service. 10 minutes later they called back and told me they scheduled me in error and had to reschedule me for the original time on Sunday. I really wasn't impressed with their lack of organization but agreed to the time change.

Sunday comes and one hour before the scheduled visit they called to cancel without giving me a reason for the cancellation. At this point we're almost out of clean dishes and have gross dirty water filling our sink. I had to schedule with a different company and have to wait an additional day for service.

I've never encountered such a disorganized and unprofessional company. Do not go with this company! You will be flipped around and left waiting for urgent plumbing issues

Carolyn S.

04/01/2023 12:00:00 SA

I used 5 Star Plumbing again on March 20, 2023, for backed up bathroom sinks and a leak under the kitchen sink that I thought was from the pull out spray nozzle. Turns it was the dishwasher gizmo on top of the sink that was causing water to spray all over under the sink. Oleh was on time, texted me to say he was on his way which was much appreciated. Will use 5 Star Plumbing in the future. Thank you.

Michael M.

05/10/2021 12:00:00 SA

Wow . I called for an appointment this morning and Amir was here in like 10 minutes. He fixed our issue with the bathtub. Great job and Great Service. Thank You 5 Star Plumbing !!!

Anne J.

05/04/2019 12:00:00 SA

Very happy with 5-Star. They replaced our hot water heater promptly. Great job. Good price.

Clifton J.

2/25/2018

Great service! Showed up on time, courteous, and knowledgeable. Identified the problem quickly and repaired it all for a reasonable cost. Would definitely recommend them!

Marcus L.

01/10/2020 12:00:00 SA

I contacted 5-star plumbing in the evening and they responded promptly the next morning. They were able to get Adam to my house within 2 hours of contacting them. Adam was able identify the source - being a leaky overflow drain. He was able to patch the drain within 1 hour. I would definitely use 5-Star Plumbing in the future for their quick response and quality service!

Sean R.

2/26/2023

Water leaking through 2nd floor shower to downstairs. Sunday service called Amir showed up and did a great job!

Kelvin K.

12/11/2022 12:00:00 SA

The supply line and valve on our toilet broke and caused a major water problem. 5 star plumbing came out promptly on a Sunday and diagnosed the problem quickly and replaced the supply line and valve. Excellent service, the technician's name was Khalil. By the way, this business has very good communicationi via e-mail and text messages to inform you when they are coming, the receipt also is e-mailed to you. Highly Recommended.

LIsa M.

11/17/2019

I noticed a leak in front of my water Heater. I called 5 star plumbing and They came out right away and installed a new water Heater. I highly recommend them.

E T.

6/20/2023

Had a water heater leak and 5 star was at my home about an hour later. After a quick assessment, I needed a new heater. The rep was able to disassemble, clean, and install a new one within hours. He was great and easy to work with.

G M.

1/20/2022

I called a different plumbing company and waited all morning for a call just to schedule a tech. Tired of waiting, I called 5-Star. Their tech, Tony, was at my place within the hour. I had been having sewer back ups in both my bathrooms, toilets and shower/tubs intermittently for a month. Tony cleared my sewer line of tree roots and advised me on follow up service I should do. He also inspected my toilet to ensure that the wax ring was okay. He explained why it leaked (lowest point for backed up water to escape), determined that the wax ring was okay, and caulked the toilet to give it a better seal. Then he checked out two other issues (possible leaks) I was worried about. That involved him crawling under the house. He was all in, no hesitation, awesome customer service focus. Super polite. Explained everything. Made me feel comfortable and not stupid. Provided helpful information. All I can say is I wish I had called him a month ago. Honestly, I wanted to hug him. You will too.

Don E.

5/25/2020

Oleg did a great job installing ceiling fans for us. Only issue was with scheduling, but we got it done and we are very happy with the outcome. I don't usually give 5 stars for any contractors, so don't see this as a minus that I only gave 4. We will definitely use him again.

Gohar G.

07/05/2023 12:00:00 SA

I found this company randomly I'm so happy I did. I called them to schedule an appointment for next day or as soon as possible. They were able to send a service guy very quickly. I had such a good experience. He easily fixed a lick in the tankless drainage system. He is super knowledgeable and very honest and did his job rightfully. This company is efficient and reasonably priced. I's always good to have a company I trust. Will definitely be using their services in the future. I highly recommended them to anyone!!!

Aaron A.

07/10/2023 12:00:00 SA

Great response time! A water pipe in the back yard broke. I called 5 Star and they had someone out and the pipe repaired and were on their way in an hour! The tech that came out was knowledgeable and efficient. We will definitely keep their number handy for future needs.

Elisabeth W.

7/14/2020

I called 5 Star to get a price on a service call. Adam answered the phone and sounded like I just woke him up. I asked how much a service call would be and i said Ah, I'm not a tech, I'm a dispatcher so I need to look it up. I could hear him shuffling some papers, running some water, then walking around. After a couple of minutes I ended up hanging up and found another company that could answer my questions in a professional and reasonable amount of time.

Jacob R.

02/03/2018 12:00:00 SA

They are very professional. I recently used a handyman and I shouldn't have. I called them to come and fix the issue that the handyman couldn't. When it comes to plumbing. Call a pro first. They are very respectful and fixed the problem promptly. I will call them again when I need plumbing.

Frank R.

6/21/2023

Fast and knowledgable service. Fixed a broken pipe under the sink within an hour of us calling. Great value for quick service.

Mamma E.

9/22/2020

Had to call 5 Star again, and this time to replace a toilet that was leaking. Peter V. drove to Home Depot and selected the toilet that I wanted, installed it, the ring and supply lines too. He also hauled away the old toilet.
Another excellent job done at a reasonable price by 5 Star Plumbing! Highly recommend! Thank you Peter and 5 Star team!

Erika F.

02/10/2021 12:00:00 SA

Khalil was very professional and patiently answered all of my questions. He was able to fix both my sink and faucet issues!

Cheryle G.

2/20/2019

Vitalily showed up on time and was finished quickly. Had two backed up shower drains and he cleared them in a jiffy. Also re-taped the shower head to eliminate a leak! I will definitely use this company again and would urge anyone to consider their services. I called this morning and they were here by 2:30 this afternoon. Excellent service! Highly recommended!

Carrie R.

6/19/2019

I was able to get a.quote for them and they did come out fast. They were about double to other comptitors.

Jordan K.

8/30/2022

Adam at 5 star was able to come out sooner then the scheduled appt. He trouble shot a water line (air) issue. He also addressed other concerns we had with our plumbing and explained exactly what it was and that it was not a problem. Peace of mind is a value well spent. Very professional, punctual, and they fit me in the very next day for my issue. I will be using them in the future! Thank you 5 star!!

Garrett V.

8/23/2021

Great service! I reached out for help with a couple of leaky outdoor pipes at 7pm. They responded within minutes and set up an appt for the next morning. They're my new go-to for plumbing help.

Daniel H.

06/03/2019 12:00:00 SA

Plumber left site a mess, Debris all over the street and garage. Took me an hour to clean up his mess.
Second day after installation, a pipe leaked.
Another plumber came out and fixed the pipe but offered no explanation (or offer of clean-up if remaining debris) for the mess left behind by the first plumber.
Very disappointing.

Amy C.

6/21/2022

Our kitchen sink developed a leak at the valves underneath. Even after closing the valve , they continued to drip, and we became concerned about our cabinets and wood floors. After calling half a dozen 24/7 emergency repairs plumbing businesses, we shut off the main water to house and went to bed. 5 Star was the first company to return my call the next morning and arrived within 90 minutes of that call. The plumber was polite, clean, and completed the work in about an hour- replacing both valves and installed the new faucet we purchased just in case. I'd have given 5 stars had I received a call back the same night I called.

Susan H.

07/06/2021 12:00:00 SA

Clogged drain was taken care of quickly and at a fair price. Older toilet that was running water was replaced. Very reliable and efficient.
O

Teodor R.

8/30/2018

I had a great experience!

I was first pleasantly surprised by the price that was 3 times less than what larger competitors offered for the job I had.

Second, When It came to scheduling, I was offered a potential booking for the next day. When I had explained that this issue has been causing other problems and I needed it fixed ASAP, they were more than happy to check if someone was available, and almost immediately, I get a a call for a booking for same day service with no extra charge.

Third, Peter was nice, did a great job, knew his stuff and was more than happy to answer any question or address any concerns I had.

Overall, highly recommended. Nice courteous staff, good work, great price!

Mary B.

5/27/2022

My toilet backed up into the tub and wouldn't clear with a plunger, snake or Drano. I called 5 Star Plumbers and they had someone on site in about an hour. He diagnosed my problem as roots clogging the sewer pipe and walked me through what needed to be done. The next morning, Adam was on site to install a clean-out pipe and again walked me through everything, giving me options. Within a few hours, everything was flowing again and working perfectly. This team is knowledgeable, friendly and trustworthy. They aren't good ol' boy plumbers...they're good people. I will definitely use them again if I need plumbing help!

Allison W.

3/27/2023

Had a terrible overflow in the bathroom, with very old pipes that presented a challenge, but they were able to get it done! I appreciate their responsiveness and I appreciate that they fix the problem

Richard S.

5/16/2022

Adam and Peter were great, they came out to our house in a timely manner and took care of replacing our water heater. A part was defective on the new water heater, but the part was ordered and Adam came out a couple of days later and completely corrected the problem. Very polite and professiional. We would definitely hire them again.

Ana C.

10/29/2020

I would never recommend this place to anyone. The plumber that came to my home was not knowledgeable. Poor service and quality I felt robbed. Lesson learned.

Irene D.

01/06/2021 12:00:00 SA

They came out with 2 hours and fixed our broken shower for a reasonable price. We have used them before - same fast and courteous service! Highly recommend!

Julio E.

11/10/2018 12:00:00 SA

My water heater broke, I called them and they were out the next day on a Sunday to install the new water heater. I was very satisfied, they were very professional and punctual.

Gaby G.

10/04/2022 12:00:00 SA

I used 5 star to replace an outdoor faucet. I was able to get an appointment for the next day. Eze was polite, professional and quick.

David D.

03/06/2022 12:00:00 SA

I had a water heater problem and needed a new burner assembly installed. I called 5 Star on a Saturday and they were able to send a technician out as soon as Sunday morning. There was a bit of a communication issue on the cost, but the tech was able to call into the office and work it out to my satisfaction. The installation was quick, clean and before I knew it the water heater was back on line working perfectly. I will use these guys again if needed. Well done.

Kris K.

7/17/2021

Very responsive and fairly priced. Explained the issue with my hot water heater and gave me options to fix, staring with the lowest cost.
Would hire again

Mark J.

2/16/2022

PGE found a gas leak by our meter. Adam came out and quickly found and fixed it. Work looks good. Thought the company was fast to respond and showed up on time. Kind of pricey but that's normal I guess.

Jan-Michael Jim Y.

5/20/2019

Fantastic Experience.

I had a clogged bathroom sink and I gave 5-star a call. They were able to schedule same day fix.

They sent over Vitally who was friendly and very professional. Took him less than an hour to fix it.

I paid via credit card and the payment process was done on-site and was quick and easy.

I highly recommend 5-star plumbing!

Mark G.

2/28/2022

Very pleased with the service I received from Five Star Plumbing. Our shower faucet went kaput, and while some of the other companies I contacted seemed either unable to do the work or too busy to come out for several days, Peter from Five Star Plumbing came out within a few hours, much to my delight.

The repair was a bit tricky because the faucet handle post was actually shorn completely, Peter worked efficiently and professionally to repair the issue and now it works better than new!

Jeff J.

03/04/2023 12:00:00 SA

5 Star Plumbing replaced our water heater same day. Amir thoroughly explained everything he was going to do and replaced our old water heater within a couple of hours. Very impressed with their service and quality of work. Highly recommend.

Michael C.

9/17/2022

Our repair on our water heater didn't turn out to be very complicated, but the quick responsiveness was amazing. Called around 8 am on a Saturday and they were out to the house by 9am and everything was working again by 9:30. They have a nice texting system that keeps you updated on their arrival time. Thanks!

Curtis W.

7/29/2018

These guys are FIRST CLASS, and truly a 5 STAR experience. We called with a leak in our toilet and they were out the SAME DAY to fix it. My friend had an issue on Saturday evening and asked me if I knew anyone and I said 5 Star. They were also out that same night to take care of the concern. Both trips were reasonably priced, the people who showed up were professional, just can't ask for more. Great local company!

Nessa O.

5/23/2023

We had reached out to a few companies, decided on one but they flaked. We found 5 star plumbing on Yelp and reached out to them. They replied quickly to set up an appointment. We received confirmation of the appointment. The day of the appointment, we received a text when the tech (Peter) was on his way. He arrived within the timeframe. After checking a few things, he found out what was wrong and gave us a quote. He came out the next day and fixed it. He also recommended getting a remediation company out to fix things up as the next step. Overall, he was very professional and nice. The price wasn't too bad either. I'd recommend them to others and would contact them again if there was ever a need.

Curtis J.

4/24/2023

Oleh showed up promptly and unclogged our kitchen sink . No complaints. Reasonable prices too

Christina R.

08/07/2019 12:00:00 SA

Within one hour of posting my initial review on Yelp, I received a call from 5-Star Plumbing. The gentleman (I believe his name was Dan) was very apologetic and offered to have someone assess the issue at my earliest convenience. Peter came to my home the very next day on time, and fixed the issue quickly and free of charge. Since I was in a meeting at the office, my husband was the one at home to let Peter in, and he shared that Peter was very nice, clearly explained what was causing the toilet to run (it needed a longer chain) and what needed to be done to fix it. Peter was in and out of our home within 10 minutes. I received an email and a phone call from Joe afterwards, to make sure that everything was taken care of. I truly appreciate the follow up and swift action, and was very impressed with the customer service. Any company that works hard to right wrongs has my support, and I would definitely recommend this one. Five stars for 5-Star Plumbing.

Tiffany M.

11/23/2019

We had 5 star plumbing install a new faucet and replace 2 toilets in our home. They arrived early, were very presentable and were respectful of our home (wore shoe covers). Nazar worked very hard on a weekend to take care of our needs.

Mike K.

12/21/2021

I was blown away today when I placed a call for a plumber and had one at my house hours later. Not only did I have a plumber at the house but this young gunner looked like Tom Cruise. His name was Tony and he did an excellent job taking care of me and my dishwasher issue. He also told me about repairs that could be done if needed or I wanted to and gave me the option to decide when to replace the items. Overall working with Tony from five star plumbing was an excellent experience and I will be reaching out to him in the future with any of my plumbing needs. Shout out North Highlands, let's get it.

Erin B.

4/14/2019

We had issues with our garbage disposal. We called 5-Star Plumbing and their reply was very prompt. They came out quickly and resolved the issue in less than an hour. Price were very reasonable. I will definitely be using 5-Star Plumbing for all of our plumbing issues in the future!

Misty G.

6/25/2019

I called about a water leak in our main water input into house. They Had to dig through concrete and brick to get to the two leaks. The reason for the 4 instead of 5 stars is because a piece was put on upside down and the water coming into house was rattling the pipes and the water pressure was TERRIBLE. I called and told them what was going on, they came out the next day 1st thing which was a Saturday and i think it was Pete, knew exactly what was wrong and fixed it fairly quickly.

Sara B.

04/02/2023 12:00:00 SA

I requested a quote for replacing my sink and this business definitely not a 5 Star. The business is asking $180 for diagnostics fee! They will credit back to you if you use them.....the price will be high, but guess what? If you don't use them, they will take your $180! What a rip off! This is a definitely a red flag for a bad business. Avoid it at all cost! I would give no star if I could!

Violet S.

2/13/2021

Victor came to help us with a new garbage disposal unit that was leaking. He determined that the unit was no good. He had another unit and installed it, replaced a bit of pipe and hose to make it all proper. So far, so good!
Good job, Victor!

Timothy I.

12/23/2020

This place responded extremely fast and we ended up ordering 1/4 of what we originally needed done, and it was done very well - but their price for all of it was just too high.

We needed:
- kitchen sink faucet / garbage disposal installed
- 2 new toilets installed (we had the parts already)
- 2 new bathroom sink faucets installed (we had the parts already)
- 1 shower arm replaced

I believe the quote for all of the above was something like $800.
They ended up doing just the kitchen sink faucet / garbage disposal install and it took about 2 hours and cost around $500.

I ended up doing everything else myself without issue.
Yes, it was time consuming for me, but I'm not a pro, and their pricing still seems steep to me.

However, they responded quickly, and the work that they did to, they did it right the first time, and it has had no issues, and their customer service and pricing was transparent.

We'd use them again in a pinch.

Karl S.

5/20/2022

Had a leak under the base of the sink. They came out the next day and finished the job in less than 15 mins. Easy to schedule and was very quick to respond. Will recommend!

Stacy H.

11/15/2018

These guys are amazing. I lost all use of my plumbing, which was a huge deal because I only have one bathroom. They showed up within hours of me calling them when other plumbers were giving me days out appointment options. They scoped my pipes and located a broken pipe that day. And they were back at my house first thing in the morning the next day, and they didn't leave until they had fixed the broken sewer pipe. Very prompt, friendly, knowledgeable, and they are upfront and fair with their prices. I'll only be going to them for my future plumbing needs.

Marlyn S.

10/14/2018

We had moved into our new home and soon after was having a birthday party with 70 guests coming and of course what happens? The morning of the party the toilet backs up into the shower. It was a Saturday at 11 am and the party starts at 3 pm. I called our home warranty but because we have two bathrooms it was not an emergency. I called a couple of other places and they couldn't come out till later in the day. I called 5 Star Plumbing at 11:12 told them what happened and that we had guests coming for a huge party at 3 and the they said the could be at the house by 2 pm. 8 minutes later they called back and said they'd be at our house in 20 minutes. He was here in 15 and quickly found the problem and fixed it. He also found our toilet to be off balanced and fixed that too. Got everything working in no time. They were very affordable and I was extremely happy with the professionalism and speed of the service!!! Quality work!

Jeff C.

5/30/2023

I had an issue with my sink not draining . The first company to get back to me within minutes was 5 Star Plumbing. I had Amir show up within 24 hours at the scheduled time which was a two hour window but he showed right at the first time available which was a huge plus. Amir was very professional and did an outstanding job cleaning out my drain and replacing my drain. pricing was very reasonable and he stuck to the price quoted to me without trying to add on more. I was extremely pleased with the job Amir did and would highly recommend him for your jobs.
Jeff-Elk Grove

Danielle M.

02/05/2023 12:00:00 SA

Called on Saturday afternoon with shower issues and was able to make an appointment for this morning. Amir came out and was great, you could tell he's a professional. He knew what the problem was when we described the problem and was able to fix it within an hour. He didn't hesitate to answer any other plumbing questions we had and gave us honest and informative answers, without being pushy with trying to sell us additional services. Would definitely recommend to anyone with plumbing issues!

Diane H.

12/22/2019

Very responsive to questions. Came to house close to appointment time. Only issue - $221 (with 20% discount) to snake one downstairs bathtub drain seemed pretty high. Later estimates that came in after I'd had work done already were between $125 and $150 for cleaning one drain.

Julie L.

1/24/2022

I would recommend 5 Star Plumbing to anyone. They were very responsive, scheduled the appointment on the same day, although it wasn't an emergency, and were able to fix the problem right away.
Thank you 5 Star Plumbing for such a great job!

Daena D.

5/22/2022

UPDATE:

Since my initial post this afternoon, I was contacted by 5 Star Plumbing to obtain details about the services provided by 5 Star Plumbing and the other company. In addition, I was asked how could the issue be rectified. I didn't expect any correction and explained that the purpose of my post was to share my experience with the community. The person acknowledged my intention and offered a full refund, which I received in minutes. While on this occasion 5 Star Plumbing could not assist me, they still ensured that I had the best possible customer service experience. Thank you, 5 Star Plumbing!

INITIAL POST:

Unfortunately, I didn't have the experience I expected based on the rating in this platform for this business.

I had backed up water in my tub, and 5 Star Plumbing responded right away. The technician arrived on time and was friendly. For these reasons, I've given the business two stars.

However, it appears the company doesn't have the needed equipment for certain drain clogs resulting in pricey recommendations. In my case, I was quoted $500 to snake the draining system using the roof for access as it appears I don't have a cleanout. After the snake technique failed to resolve the issue, I was charged $160 for the service call and quoted over $3k to install a cleanout in order to resolve the issue. I did not proceed with the recommend work. Instead, I contacted another business that had the proper equipment to assess and fix the issue without having to install a cleanout. Details about the other company can be found on my list of reviews.

Rachel B.

9/30/2021

Leo was very helpful over the phone making sure everything was scheduled and Adam did a great job on repairs as well as explaining pricing and details of the repair. I really appreciate that the company sends text message confirmation of appointment times/changes and when someone is on the way. The company is responsive and professional, the name 5 star plumbing is fitting.

Pratik P.

05/10/2022 12:00:00 SA

Called at 1 pm for a water heater leaking. I knew it needed replacement. They quoted me price with proper explanation and what ifs. Fortunately they had someone available to come same day at reasonable price. I called three other companies who charged same or more but couldn't come on same day. This guys came at 3 pm. They were friendly, professional and knew what they were doing. Charged me the exact price quoted on phone. They offer life time warranty on installation which means they are confident on that they do. Answered all my basic questions honestly. I recommend them.

Reina E.

7/29/2022

We have had nothing but great experiences with 5 Star. Eze Om came out to fix our clogged shower drain and bathroom sink. We ended up having a bigger issue than a clogged drain, but he did a thorough job and was very pleasant and courteous to work with. Unfortunately for us, there were other issues that were discovered in the process but because we like the work that the 5 Star employees have done, we hired them again to fix the other shower issue that was discovered. The only small downside, is that it would have been nice to have the same person come out to fix the second issue that was discovered since Eze already was familiar with the issue. Overall, great customer service.

Richard C.

5/27/2022

My kitchen faucet leaked water under and on top of the sink. I highly recommend Ahmad, the 5 Star Plumbing technician. He was responsive, diligent, and thoughtful in deducing and fixing my problem. He also went the extra mile by cleaning the floor board under my sink. 5 Star Plumbing is trustworthy and reliable. 5 stars.

K F.

11/03/2021 12:00:00 SA

I've called 5 star several times and they always respond quickly and their service is honest and fair.

Cynthia D.

10/09/2018 12:00:00 SA

I will definitely call them again for my plumbing needs. I called them about a problem with not having hot water from my kitchen faucet and they fixed that right away and also my water heater was installed wrong so He installed it the right way and did a great job!! They definitely deserve 5 stars

Adrian S.

7/21/2021

My kitchen sink gets clocked periodically and needs draining. I searched on yelp for plumbers with decent reviews but also select it with caution because not sure how legit the reviews may be. I can speak through my experience hiring 5 star plumbing was the best choice i made and can vouch for thier reviews being merited. I got same day service, prompt, courteous, gave me a cost estimate over the phone and no surprise markups when job was finished. This is rare these days and i truly appreciate thier work ethics and professionalism. The cost was also right and affordable. Thank you 5 star plumbing.

Natalie S.

7/18/2020

We had a toilet flood and 5 Star Plumbing came out the same day and replaced it. I bought a toilet from Home Depot to replace it that was cracked. Adam was kind enough to wait outside my house while I ran and got a new one from the store. He was on time, fast and professional! This is my second experience with this company and I would highly recommend them.

Eric K.

7/14/2019

I sent a message for a quote yesterday and 5 Star was the quickest to reply. Giving me all the information I needed to make a decision on whether or not to replace the water heater. I knew it was old built in 1998 so I knew it was gonna go eventually. I drained my old water heater but the release valve would not turn off completely. So it was leaking in my garage. They gave me a quote of $1580 although there were cheaper offers I decided to go with them since they were available to do the install today. The cheaper offers were with. $20 of their quote.

Brandon arrived at 3pm today to install my new hot water heater. He finished the work at around 5:15pm. He explained the settings for the water heater and he left the area around the water heater cleaner than it was before he got here.

Brandon is a great ambassador for your company. I'd highly recommend 5 star.

Not the funnest thing to blow money on but that's how it goes.

Renate F.

5/15/2019

Adam was great. He repaired my toilet quickly and efficiently. Got a discount with Yelp app.

A.z. T.

9/30/2022

5 star rating for next day service, excellent customer service and quality work. Our toilet was leaking from the wall and the toilet also needed to be remounted. All was fixed and in addition the toilet needed some new parts on the inside. Technician had all the necessary parts on hand. The Technician was professional and an expert for the repairs performed. We will certainly hire this service again. Highly recommend!

James F.

4/20/2022

I was having issues with the hot water in my house and 5 Star immediately came out and fixed the issue. They earn their name for sure!

Neutrino P.

5/22/2022

Amir was fantastic! Our dripping Delta shower-valve drips no-more, thankfully.

Amir was courteous, professional, and did everything possible to get this PITA job done well, and quickly. It was expensive, but it was also Sunday morning. I will not hesitate to call 5-star again, should I have any other plumbing needs.

Teri S.

12/26/2017

I highly recommend 5-star. They fit me in on a busy day, called to let me know they were running a little late, then arrived as promised. Very professional!

Jay B.

03/06/2019 12:00:00 SA

We used 5-star for a couple plumbing issues that popped up in our newly purchased home. As new home owners we were worried that our toilet and other drains seemed to flow slowly and we had a back up in a shower drain. We had Vitaliy and Sergie come out on two separate occasions and solved the issues with a very reasonable price. They were honest and went over some other preventative things we can do to prolong the life of our home. 100% recommend them. Thank you!

-from a new family

frost j.

8/29/2019

Brandon was great, he fixed my service line that was damaged by tree roots. He was very extremely professional. This is my go to plumbing company from here on out. Thanks again.

Daff R.

5/20/2018

Our kitchen drain was totally clogged. Ben showed up on Sunday(!) to fix it. He asked about the other drains before tackling the problem to make sure it wasn't a larger issue. He unclogged the drain and showed us what to do if it clogs in the future. He was on time, courteous and efficient. The price compared to the other quotes I got was very reasonable.

Einur S.

4/27/2019

I had a garbage disposal taken out and replaced with a new one! Andrew came and was amazing! He's very good at his job! Dan priced match all of the other quotes I got, and beat them by 5 bucks which was awesome! I will definitely keep 5-Star Plumbing for my future plumbing needs! Great job guys!!!

Kim F.

1/27/2023

I normally deal with my own plumbing issues but could not rent the equipment I needed today. Alex from 5 Star showed up early and spent hours on a problem (for the quoted price) that should have been a quick fix - he was punctual, professional and hard working.

Full disclosure, I am going to try and steal your employee based on that.

Thanks again, I'm impressed.

Lance P.

06/08/2023 12:00:00 SA

Peter came by early to replace a busted pipe inside my wall. He was responsive, professional, and personable. The work was well done, and I'm happy with they job 5-Star Plumbing did. Thank you!

Tree R.

11/28/2020

This is my 2nd service call with 5 Star Plumbing and the best one yet. We lost all hot water the night before and this is the day after thanksgiving. We needed hot water fast! They were the first to respond and COVID safe. He diagnosed the issue and had the part to give us our cherished hot water. Highly recommend for honest and efficient service.

Clayton B.

6/20/2023

Helped us out with a leaky garbage disposal. Very professional, quick and friendly. Excellent job.

Clark K.

5/18/2019

Fixed my bathroom sink. Clogged drain. Yery professional and courteous. Fast response and fast repair. Great experience.

Taylor L.

11/09/2019 12:00:00 SA

I would highly recommend 5 Plumbing. Prompt scheduling, friendly service tech, and decent pricing.
I only needed a drain snake this time, but they've been here before and i kept their number pinned to my fridge. Everybody needs a good plumber; 5Is mine

Jeanine D.

1/22/2019

Great service! On time, fast removal and replacement of old garbage disposer!

Jeff P.

06/04/2019 12:00:00 SA

You get what you pay for. I wanted a trusted professional to solve our plumbing issues. If that means spending a little more, so be it. Our technician was polite and professional. He solved the issue with a blocked toilet quickly and cleanly. And, he spent an extra 10 minutes helping solve another issue. We highly recommend 5-Star Plumbing.

Kimberly L.

2/15/2020

I've have used this company in the past and was happy with them. Recently I called them to come out to look at a leaky bathroom faucet. First they said that they needed my credit card number so that they could charge me if I cancelled. I didn't feel comfortable giving them that information (I've never had to do that in 15 years of dealing with plumbers.) They waived this requirement. Then they came out, looked at my faucet for 10 minutes, said that it was a faucet problem and they couldn't help me and charged me $160 to come out. I called to complain, and they said that they could come out and help me put in another faucet (after checking with the manager, etc.) The faucet has already been put in, (after a lot of work on my son's part) so not helpful. Other plumbers I've dealt with in the past would have charged me to come out , but would have said that I could pick out another faucet and they would come back that day to put it in. Maybe I just need a neighborly plumber who cares. My mother's plumber in the bay area will come out for a fee and do any work she needs for the hour that she has paid them to come out. Just putting this review out so other people can realize that it is entirely possible that they will come out , charge a lot of money (in my opinion) and leave without fixing the problem - even if it is something that they can fix. (I mean - putting in a new faucet seems within the scope of practice for a plumber to me.) Maybe their staff is young and inexperienced and that was the problem? Maybe they do a lot of high volume work and it isn't worth it to work with me to fix my problem? I just don't feel like having to deal with that anymore.

Dave H.

01/06/2019 12:00:00 SA

Oleg and Joe were great. Scheduled next day on a holiday, came out when promised. Explained everything very well and in as much detail and patience as is required of customers who know nothing about water heaters. Uniquely, they recommended less than what we previously had, saving us so much money. Very grateful we found them.

Alice L.

04/10/2022 12:00:00 SA

Our shower broke and would not turn off over the weekend and we had to turn off the main water line. Called 5 star plumbing who immediately gave me a reasonable quote for service on Sunday. Amir showed up on time and was responsive, kind and professional. Will definitely use them again for any plumbing needs.

Monica M.

01/08/2021 12:00:00 SA

Showed up on time, did a great job. Did not oversell. Would recommend their service and will use again. ...

Chau L.

12/27/2019

I got a lemon of house and have dealt with many service industry professionals. I'm always apprehensive when it comes to calling professionals to come out to my house and give me an estimate to repair what's broken. They try and upsell bigger, better, new models, etc. and take up all my time for the day. I just want an honest, quality company to give me the facts. 5 star plumbing service is indeed 5 stars! Customer service is outstanding!

I'm so glad I found 5 star plumbing! Everything was so pleasant, from point of contact to scheduling. They text you when their Tech is en route. So organized, I love it!

The Tech, Nazar, arrived on time and fixed the problem. My water heater was acting strangely, resulting in low hot water pressure. Awesome service, no BS, just troubleshooted and fixed it! He even helped me close my garage door because it also needs to be fixed but that's another story. Thank you so much 5 star plumbing!
I definitely recommend them and will use them once my water heater will need to be replaced.

Leah M.

02/03/2021 12:00:00 SA

The tech who came to complete the work needed in our home was on-time, thorough and professional. We will definitely use 5-Star Plumbing in the future!

David R.

12/26/2020

We experienced a leak in our garbage disposal under our kitchen sink on Christmas night. Next day, Peter from 5Star came out, diagnosed the problem and replaced our old unit with a new one at a very competitive price. 5 Star will be our new preferred plumbing service! They are excellent! David & Suzanne

Gigi G.

8/13/2022

(Service happened in July)

Ok so I had previously called another plumbing company (see my reviews) and I just had paid $97 for nothing.

I called 5-star plumbing and told them exactly my problem and my last interaction. They were able to set up a tech within a few hours (I called on a Saturday which tends to be really busy)- in fact later I got a call and was able to be seen earlier!

My tech arrived on time and quickly jumped in for the diagnostic, long story short, he was able to replaced the pipes underneath my sink, garbage disposal and I splurged a big and got a new sink faucet for the kitchen. THAT took away the leaking and the TERRIBLE SMELL that made cooking impossible.

All in all- great service and they do care about their customers and reputation!

Andres D.

5/23/2020

Our kitchen faucet stopped letting water out. I had recently changed out the Garbage Disposal and since i know nothing though it was a clogged pipe and somehow it had something to do with it. It didnt. --side note - (all of Sacramento County and surrounding area use and sell parts almost exclusively for Insinkerator garbage disposals. I bought a Wase King based on Consumer Report review for best 1hp garbage disposal. It grinds bones people. We apparently have an old sink and i had to wait 3 days for an Extended Flange, due to our sink being so old). Extra $33. Anyways, back to the review.
ADAM came out from 5 Star Plumbing. My gf found a deal there for around $145 to inspect our issues and they had good reviews and could come out timely. He was awesome. I sort of was expecting to be upsold which was not the case at all. He was extremely knowledgeable about our home, explained the type of pipes we had, why the faucet stopped (easy removal of faucet filter due to build up from turning the water off and back on). Told us where our pipes are and that we wouldnt have to break concrete to get to them (like a previous plumber had said). Informed us the ones under/in our house are good because they are all copper, etc etc.
I picked his brain on everything about the house plumbing, and wrote a paragraph on it to myself for the future . He was happy to share his knowledge. He removed the sediment. I asked him about the low pressure in our hall shower, he did the same to make it have a little more pressure & explained how it works.... The bathroom sink was leaking from the hot water valve & thought ot needed replacing. He stated they are, i think he said, $60 to replace per valve, we said Lets Do it! He went underneath the sink, tightened it and it stopped leaking. Said replacement wasnt necessary yet, but when we do, to use Quarter valves. I asked for a quote to replace the plumbing, he gave one to us. He didnt try to rip us off. All in all he was really great. We are definitely going to call 5 star plumbing again when we eventually need to do the replacements to our old house and we are going to ask for Adam.

Jo K.

02/04/2023 12:00:00 SA

Amir was awesome. He was professional. Explain the situation clearly, worked quickly, respectful of our property, and was on time. Very personable. This is our second very positive experience with Five Star Plumbing I highly recommend them.

Melissa M.

12/28/2022

Eze came out today to replace my old leaky rusty water heater. He was professional and tidy. This is my third time using this company and I will use 5 Star for all my plumbing needs. Thank you for saving the day Eze.

Megan D.

10/21/2018

Amazing work and extremely helpful. I was able to
contact them trough yelp, get an estimate for the repairs, get it scheduled, and completed before 11AM on a Sunday! I am so very thankful for their services. They also have very fair prices.

Heidi H.

6/24/2023

They are quick to come out, they are thorough and do great work. The technician was friendly and professional, we would definitely use them again.

Justina B.

07/05/2019 12:00:00 SA

I had an emergency situation and 5-star responded to my inquiry fast and gave me a price right away so I didn't have to worry or wait AND they came out the same day. I will definitely be using them whenever I have any issues. Everyone has been very professional and respectful. I'm lucky I found them.

Lois C.

08/02/2022 12:00:00 SA

Eze from 5 star Plumbing, came to my house and repaired the toilet. It continuelly was making a water sound.. Eze repaired it..Thank you, Lois

Daniel H.

09/10/2022 12:00:00 SA

Eze was awesome very knowledgeable and professional showed up on time. Didn't take him long to figure out my sink issue after another plumbing company couldn't figure out why my sink wasn't draining. Great job very satisfied!

Sonia P.

7/23/2021

5 Star Plumbing responded very quickly when called due an upstairs shower faucet leak extending behind the shower wall, that resulted in downstairs ceiling damage. They came in that afternoon to inspect, give an estimate and planned the repair the next day. Peter, the technician, took the time to explain the process of the repair. After 2 hours of labor intensive work I soon realized this was more complicated than I thought. He left the work area clean and verified with pictures the completed process start to finish. I will definitely call 5 star back for further repairs, they are prompt, courteous and provide an impressive level of expertise and knowledge that is readily shared with the homeowner.

Jack F.

3/29/2021

They installed a toilet the same day I called which was a Saturday. They did a phenomenal job.

Brandy Lee DeMarco R.

5/19/2018

The county stopped by yesterday morning to let us know our water main had broken and was flooding the neighbor's yard. I called 5 Star - not only did they answer the phone immediately, they were very polite. Oleg called 30 minutes later and was at our property ahead of time.

We had a reasonable quote for a very expensive repair within a short time and they started the work immediately after we accepted the quote. Peter and Oleg came back on Saturday and finished the job. They provided all the permit paperwork and instructions ahead of time and gave me tips for how to get the inspector out as soon as possible. These gentlemen were courteous, thoughtful and answered our questions as they went. We are very satisfied with the job - they made an unfortunate experience better. We'll definitely be using them again and I highly recommend them for any plumbing needs!

Updates: The county came out to check on the leak, and said that whoever did our work did a fantastic job!

The inspector came out this morning and had signed off within a few minutes, no concerns, great work.

Peter and the guys came out this afternoon and cleaned up our property, and aside from where the concrete had to be cut (no way around that and ... our driveway needs to be replaced anyhow) the area looks better than when they started!

5 Star was in contact with us every step of the way, making sure everything was going well, making sure we were satisfied customers. We are thrilled with the work and beyond satisfied.

Anonymous C.

02/11/2020 12:00:00 SA

Contacted them on Thursday to make appointment to fix bathroom plumbing issue. The girl that answered the phone gave me a day and time, Monday between 10-12 for the tech to come out. I agreed.

They were a NO SHOW. I called them back at 2pm to advise I don't want there services. If they expect people to keep their commitment for the appointment, so should they. They didn't. I said I don't hire no shows.

Now I keep getting reply messages on yelp making excuses for not keeping the appointment. Cry me a river...blah blah blah.

K K.

5/27/2023

Five stars for 5 star plumbing. Sink clogged on long 3-day weekend and got same-day service! Adam was knowledgeable and efficient and got our home back to running within minutes. We remember receiving good service from this company 5 years ago so specifically looked to have them help us again and they did not disappoint. Exceeded expectations especially given the standard of service typically encountered at other businesses at this current time

Devin D.

08/07/2022 12:00:00 SA

they came out within an hour of me calling!!! Eze took care of the problem in less than an hour! he's absolutely 100% on top of his job!

Shari L.

11/25/2020

We were unfortunate that our heating pooped out the weekend before Thanksgiving, and although we had made an appointment with another company for later in the week, our heater was making such a racket we were concerned it could create severe damage.

Pros:
1. Got someone out the day of.
2. Ivan was polite and seemed really to want to help us. He was honest that he had never encountered our problem before. He managed to find the part we needed quickly once that was identified after three appointments.

Cons:
1. Not upfront about application of diagnostic fee to repairs, and inflexible to reasoning. We were told that the $150 diagnostic fee would apply to any repairs. We were told at the diagnostic that a new part would be required and since it was the weekend, the supply stores were closed, and so the repair could not be done that day. When we clarified the diagnostic fee going toward the repair, we were told that only half of the diagnostic fee would apply to repairs that did not take place the same day. So even though it was completely beyond our control, and we were told differently, we were only allowed to have $75 of our diagnostic fee go toward the repair. We actually called the company manager, Joe, and requested a consideration, and did not even get to speak to him. We were told by his secretary that Joe said no.

2. Disorganized. The secretary called us and quoted us $220. Later, the secretary called us again and quoted us $732 (which we figured out on our own, to be $282 for part and $450 for labor). It turned out that the first quote of $220 was for a different job entirely, and had nothing to do with our repair.

3. Charged for part and time that did not solve the problem. We were charged for the part and work to replace the motor, which did not solve the problem.

4. We spent time and effort based on their recommendation to do something that did not solve the problem. We were told that probably the fan wheel was dirty, and it would take a long time to clean it, and it wouldn't be worth company time, but we could clean it ourselves. So we spent the evening cleaning the fan wheel ourselves. This did not solve the problem.

5. It took 4 days with appointments every day to try to diagnose the problem. The diagnostic appointment was on Sunday. The motor was changed on Monday, did not work. We spent the evening cleaning the fan wheel ourselves. A different motor was installed on Tuesday, did not work. Based on our own observations and research, and according to Ivan, the only thing left it could be, a new fan wheel was installed on Wednesday, and that finally worked. Ivan himself admitted he had never encountered our problem before.

6. Additional charges for the additional time spent on our case. After the repair, on the 4th day of working on this, we were just so glad that we had heat back. However, Ivan told us that his manager has added $120 service fee to our initial quote because it took so long for this repair. We were not given any choice in the matter. Honestly, this really took us aback, but we did not want to make things difficult for Ivan, as we felt he did the best he could.

We were charged $150 for a diagnostic, only half of which was applicable to our repair, $282 for a new motor (which is unclear if it was actually necessary, although it did seem to be leaking some oil), $112 for a new fan blower wheel which was the actual problem, and $570 for labor. The first appointment took place on Sunday and the appointment where the repair finally happened on Wednesday.

We gave two stars for promptness and Ivan's effort, which we appreciated. However, it could have been much better if the company's charging and communication policy was more clear and reasonable, and if Ivan's experience was more complete. We are glad to contribute to Ivan's experience, but we felt it was on our dime and time and effort. The fact that the manager would not even speak to us regarding the application of the diagnostic fee to the repairs and the tacking on of additional fee for 'extended repair time' that was necessary only because Ivan was unfamiliar with our issue, after the fact, really left a poor impression.

In these crazy times, we wanted to do our best to meet everyone halfway, but it is clear this 5-star plumbing is either not willing or is unable to do so.

Cathy M.

11/15/2017

My kitchen sink was clogged and backing up. I called and spoke with Peter who was very accommodating with the time frame for same day service. He called within the window of time we agreed on to let me know Oleg was on his way. Oleg was right on time. He was very nice and professional and worked so hard both inside and out to clear the clogged drain. He triple checked my sink to make sure it drained well and did a great job cleaning everything up. The price was very reasonable. I would give these guys 10 STARS if I could.

Mo K.

10/21/2022

We had Eze do our service. He was on time, friendly and most importantly knowledgeable.
He solved a bit of a complicated problem very carefully.
We appreciated him being responsive to our questions and concerns.
Thank you! And Thank you to your service to our military.

Ryan S.

12/01/2017 12:00:00 SA

These guys were great! Responded to my Yelp request within 5 minutes and scheduled a visit the next day for an assessment. He arrived within the time window the next day, took pictures of damaged pipes and explained the damage and what work needed to be done. They scheduled the work for the next day, arrived on time, and performed quickly.

5-Star Plumbing was quick, thorough, and had great attitudes. The length of time from when I sent my request to the completion of the project was within 36 hours... incredible!

Tom F.

01/07/2019 12:00:00 SA

Came out an hour after I called. Peter was very helpful, cleared the drain quickly and went under the house and pointed out a pipe issue to fix in the near future. Will use again

Dan D.

6/19/2020

I called him out for two different jobs this month alone and every single time I've had nothing but professional service and reasonable pricing. They came out first to replace the stopper in a bathroom sink that had broken in the closed position so we could not drain the sink. It took him probably 30 seconds to diagnose the problem and another five minutes to replace the mechanism. We then called them out for air-conditioning maintenance and he was able to check over the unit and give us some great tips on how to do better preventative maintenance to make it last longer. They were even able to work around my work schedule so I didn't have to takeoff hours unnecessarily.

Michael K.

1/16/2020

First time having 5-Star Plumbing come out and I was impressed. Adam and Igor were very patient, explained what they were seeing and doing, and worked very quickly. With the 20% discount, everything came out less than anticipated. Would definitely recommend and hire again in the future.

Sergey M.

12/25/2021

I highly recommended 5 star plumbing!
Professional . On time
Very happy with provided service!
Thank you!

Monica C.

04/05/2022 12:00:00 SA

We have used 5 Star Plumbing for a few issues we've had at our home - clogged drain in our master shower, kitchen sink backed up and needed a new garbage disposal installed. Every time we call, they are very quick about scheduling and show up on time and ready to work. Both Yev and Ahmad have been here and have been very helpful and knowledgeable. 5 Star Plumbing has been great to work with and we will definitely use them again.

Fernando C.

5/15/2021

Actually called us to come early. Peter took care of the drainage problem and then he threw in cleaning our faucet. Very friendly as well. Flow out is great now and the faucet is strong again. Thanks

Justin W.

07/12/2022 12:00:00 SA

Damn they are fast at their work. And fixed everything I needed to be addressed. Definitely coming back for future stuff. Thanks!

Ben W.

12/14/2017

So our master bathroom shower had a clog that was quickly getting worse. Used Drain-O one night, not better. Used Drain-O the next night, not better. Tried to plunge the drain to move the clog, no luck. Now the water was barely moving through the drain. Decided to snake the drain.

Hit something with the snake, all of a sudden the snake lurched forward and the water in the shower flowed out. Yay! Took my snake tool down to the garage to put it away, and I hear dripping. I look at the garage ceiling and I've got water dripped through the dry wall now.

Called 5-Star at 5:30pm fearing a broken pipe and needed them to come out as soon as possible to stop any potential water damage.

They sent two guys out and were at my house 2 hours later (7:30pm). They were careful to only make a small opening in the drywall of the garage, found that the piping was simply very loose within the wall and was actually already leaking as there was already some mold on top of the dry wall. They blamed the builder as our house as it is only a few years old and the piping should not be this loose. They figured that my snaking simply shook the pipes and worsened the leak causing more water to move outside the pipes.

Anyway, they tightened up the pipes, fixed the leak, tested and everything is working great now. They were done and out of the house in about an hour. Really thankful that they were able to come out to fix a potential broken pipe dumping water in our garage ceiling.

Susan M.

03/02/2023 12:00:00 SA

These guys came out fast, were super quick to get the job done, and fairly priced. Thanks Khalil.

Dmitry B.

02/09/2023 12:00:00 SA

Very professional guys. Full compliance of the forecasts made during the order by phone with what was then actually carried out. Those. people are responsible for the words. In fact, it is now, unfortunately, a rarity. There was a problem with the discharge from the house to the sewer well. We arrived at night, cleaned all the pipes perfectly, plus received a lot of good advice as a bonus. Looking at the amount of washed.. hmmm.. washed waste, it became clear that it would be impossible to solve my problem in any other way than hydrodynamics.
I thank the guy who did the work and the consultant advised by phone. I recommend. The quality matches the price.

Jerry T.

02/01/2022 12:00:00 SA

Accommodating and instant scheduling with lots of flexibility. Emir came out on a sunday and performed seamless, excellent installation of sink drains, garbage disposal and faucet on our new sink. Cheerful and accommodating, tidy and quick. A bit expensive however, though I expected this for an expedited visit on a weekend. Will have them do our bathrooms when we need remodel. Highly recommended.

Jaclyn A.

6/25/2019

I called recently for a service call and they answered right away rather than an answering machine. (Other companies had answering machines or didnt respond at all). They said a technician could respond within 2 hours which was pretty quick! The rate was a bit steep and more than others, about $220 to clear a sewer line but no charge if they could not unclog the line. I ended up not needing their service afterall but good to know I can call them and they could respond quickly if I need service in the future.

Linda A.

5/16/2023

Peter showed early which was beyond fabulous to repair our clogged sink. And this isn't the first time they've rescued our household. We've decided that these guys are THE BEST in the area! I cannot say enough good things about their great work!!

Annie R.

3/28/2021

I originally talked to a guy from Naillon Plumbing who referred me to his partner at 5 Star Plumbing, Ray O'Brien. The guy from Naillon gave me a quote for $225 to clear out routs from my sewer line, maybe use a root killer, and take a video. The guy from Naillon said that as long as it's not a complicated job, as long as it only takes around an hour, it shouldn't be more than $225. Ray showed up with 2 trainees, Ray did not honor the quote, and he did not do anything in excess of the agreed upon services. They were in and out in about an hour. Ray O'Brien doesn't honor his quotes.

Additionally, Ray didn't even remember to record the video. He said the roots under the road were 90% of my problem, but he would have needed to record the video to send it in to the city to get the city to do the repair. So he charged me more than the agreed upon amount, which is already dishonest, then didn't even do the job right. He said he could get the city to come out without needing a video bc he had a good relationship with the guy. I asked how I could follow up, and he said he'd just need to handle it and that he'd follow up with me. He never followed up with me. I ended up getting a video from the city. They came out and helped me because the person I spoke to was super nice and felt badly for me after the horrible experience I had with Ray. The city sewer service was really helpful. They sent me the video, I was able to see for myself, there really are not a lot of roots under the road. Ray was either wrong or just making stuff up for some reason, I don't know which one.

Ray said he couldn't get all the roots out of my sewer line. I asked him why not, and he freaked and just shouted I JUST COULDN'T GET 'EM ALL!. He was difficult to work with.

Also, one of his trainees referred to the machine as a nasty woman a couple time because it wouldn't do what he wanted. They were offensive, unprofessional, and dishonest. I cannot recommend them.

Leah C.

1/23/2021

Called for service and was told on the phone the don't service my area. A Sacramento based company that doesn't service Hollywood Park, a neighborhood smack in the middle of the city??? Curious, do you serve Land Park, across the street?
Later received an email response from someone different with the company saying they would be happy to come... followed by another email from the person I spoke to on the phone saying once again they wouldn't service my area. What's going on with this company?

Lindsie S.

10/30/2019

If you have any type of plumbing issue, this is the place to call! I found them on Yelp with a full 5 stars out of 300+ reviews and knew I'd be taken care of. Their office was pleasant, they scheduled my appointment at a time that was convenient for me and gave me a an accurate quote over the phone.

Brandon was our rep and he arrived right on time. He did everything he could to unclog our drain but since we apparently don't have a clean-out, the job will end up costing us a bit more than what was quoted, since we agreed to have them install the cleanout for us to prevent these issues in the future. Brandon was extremely transparent about the process and pricing and went above and beyond to give us every options available to us, including his own recommendations that aligned with second opinions we got from other friends in the business. He also made sure we were clear on what we'd be paying for before we signed off on anything.

Unfortunately, he has to come back tomorrow to finish the job but so far, I am very happy with the service provided by 5-Star. Brandon was even nice enough to honor the 20% coupon we had for simply checking in. Looking forward to getting this project finished with 5-Star!

Updated - Brandon came out today again right on time and finished the job in half the time he initially quoted. He was awesome to work with and we can't say enough about how professionally AND personable he was. We will definitely be using 5 Star for any plumbing needs in the future! (Also, Brandon...you left a stool here just in case you're wondering )

Jenna B.

12/28/2020

Ivan worked his butt off! Note to everyone: don't buy knock off faucets. It was really a pain. It took him over an hour to install and figure out but he did it! And then after installing my bidet he fixed a few cracks and things for free! Super nice of him; I couldn't recommend enough.

Glen W.

03/02/2022 12:00:00 SA

I called on 5-Star Plumbing to troubleshoot water stains on our ceiling. Being a repeat customer, I was glad to see Adam responding to our service call. He went into the attic and quickly traced the problem to a leaky water manifold. Fortunately, Adam was able to procure a replacement manifold and install it on the same day. I commend Adam for his quick diagnoses of the problem and same-day repair. I also appreciated the photos that he took of the leaky manifold before and after the repair. Moreover, he was careful to wear booties before and after accessing the attic to reduce the transfer of dust and cellulose insulation throughout our house. With 5-Star Plumbing being our go-to plumbers, I highly recommend them based on their responsiveness, quality workmanship and reasonable rates (plus cash discount).

Patrick W.

1/14/2020

I had a leaking toilet. I talked to a friend who lives in my area and they recommended these folks. I looked them up on yelp and scheduled an appointment for a quote super quick on the chat feature. It was super convenient and they had an appt the next day.

The fellow had an opening even earlier and called me up to see if he could come early which was a bonus for me because that gave me the rest of the day to go do stuff. He was super quick and explained and showed me what was happening.

I liked that they owned the experience from beginning to end. It seems like they integrate tech easily from being able to send them pictures and online set up of quotes. This made it convenient and easy to use.

I would absolutely recommend them and use them again.

Florence K.

11/05/2022 12:00:00 SA

Our water heater developed a leak suddenly. I sent out requests for quotes and their response was fast and their availability was fast. The work was done quickly as well. Highly professional and knowledgeable. The price was easy on the checkbook. They made a stressful situation less stressful!!

Julie D.

7/21/2022

Great! Quick scheduling, price was quoted right up front. Service was professional and no-nonsense. Nice experience.

J L.

07/06/2022 12:00:00 SA

We had no hot water for our less than a year old water heater. 5 star replied quickly to my inquiry and sent someone out, I gave him the part that the water heater warranty had sent us as it had been failing in this model. Plumber proceeds to question our installation, asks if we had inspection (we did). Told me I'd need a new water heater, different installation with pipe running to outside. Estimate over 2000 dollars. He billed me for the visit, didn't test the part or anything. He seemed very off putting. I called a more reputable plumber the next day. They came out, installed the warranty part, no issue at all, bill under $200, said not uncommon and they'd seen a few of this issue with this brand. Simple fix, waste heater has been working perfectly since. I hate scammers and definitely felt very taken advantage of by this company. I hate to think of who else they would do this too, my elderly parents would have fallen for it and been out thousands of dollars.

K4 C.

12/01/2022 12:00:00 SA

Amir was great! Wore booties without being prompted and a mask without complaint. We got an appointment the same day and he fixed our leak very fast. Great experience!

Gregory B.

08/01/2022 12:00:00 SA

Amir is the best 5 Star Plumbler!!! He came to our house very early to repair the garden pipe faucet and really very neat job. He has no wasting his time just started to do it and done well job. Very friendly and communication very clear! 100% I would recommend him doing the best work for everyone. We were so happy to have him to do our Plumbling work. In the future I want him to do ours when needed!! Thank you very much Amir for doing this for us perfectly!! Greg Also 5 star Plumbling Co is the best!!!

Moe H.

11/08/2022 12:00:00 SA

When our tenant informed me that water was leaking under the kitchen sink I first tried to get a plumber through our home warranty service and they gave us an appointment in six days! I then found 5 Star Plumbing and within less than hour Eze was at the site, gave me a quote, and fixed the issue quickly. Eze also sent me photos of the finished job ensuring it's fixed because I can't be there. Eze was also very polite, patient, and communicative. Couldn't be happier as a landlord.

Spicy Gene C.

04/08/2019 12:00:00 SA

Adam is who came out to repair broken faucet. Crawling under my house 3 time is testimony how passionate in replacing broken pipe with smile is how priceless. Highly recommend Adam as my new plumber!

Arnell T.

07/05/2022 12:00:00 SA

*** Did not do the work. ***

That being said, Leo's response was very quick. We very much appreciated the support.

C T.

1/25/2021

This is a follow up review. So after a serviceman showed up, told me there was nothing he could do for my situation, charged me $150 then left...well management did reach out to me and after a day of deliberation they refunded HALF my money. So yeah they definitely could be better..

Ismael P.

7/18/2023

My kid threw a toy at our toilet and flushed it. I tried a plunger to unclogged it with no avail. I searched via yelp to look for a plummer.

I had chosen 5 star plumbing due to high reviews/remarks on yelp and Im glad I did. Adam did a fantastic job unclogging our toilet. Not only did he unclogged it, but also had taugh me ways to unclog if issues arises. He also helped me with our clogged diswasher. The price for the service is reasonable compared to other plumber in the area.

Will definitely reach out to them again if i have plumbing issues.

Kylie P.

05/12/2021 12:00:00 SA

I messaged a few companies on here and gave them my contact info all at the same time. 5 Star was the first to reply and sent some guys out within an hour. They wore masks and had shoe covers on. Very polite. They fixed the issue very quickly, which allowed me to resume my plans for the day. They pointed out a few other small issues for me to keep an eye on. Payment was easy.

Their price for a service call is $149 and that goes towards the cost if you end up needing any more serious repairs. After the small fee for using a CC I paid $153 (they give a discount if you pay cash)

Definitely would recommend.

Michelle O.

11/11/2021 12:00:00 SA

Thank you 5 Star and Amir! Appreciate your service! Now my other shower is working again!! Will definitely recommend to others as well as use your services again!!

Alexis T.

11/28/2017

I had an emergency plumbing situation on Saturday night Thanksgiving weekend. I called 5-Star Plumbing at about 6:30 PM. Someone answered within 3 rings. I explained to them that both of our toilets were clogged and backing up into the sink. They quoted me a price and told me that someone could come fix our issue from 8:00 -10:00 AM the next morning. I texted him my address and he confirmed the appointment.

The next morning the repairman Oleg gave me a call to make sure I was up and said he would be by in about 20 mins. He arrived at my house around 8:20 AM. Oleg was very polite and professional. He waited to be invited in and was very mindful of my dogs, closing the door each time he went out to grab a tool, so the dogs wouldn't run out. He did some troubleshoot and resolved our issue by 9:30 AM. After the repair, he explained his findings and gave me some tips to prevent the issue. One of my roommates were flushing wipes that were non-flushable.

Oleg wrote me an invoice and I paid him exactly what was previously quoted to me.

5-Star is exactly what I was looking for. Quick response, honest feedback, professional handymen and reasonable prices.

Daniel T.

10/28/2020

Initially, there was confusion with the price; however, the manager clarified it for me. The plumber did a good job and the pricing was fair.

James M.

5/21/2019

5 star replaced some dry rotted pieces on top of my free standing arbor and they were very easy to deal were on time and reasonably priced I would definitely recommend them and use them again
James

Cesar S.

7/17/2021

Fast diagnose. Replaced water heater within half a day. Good work.

Sheila S.

10/13/2022

Relatively simple drain cleaning in kitchen sink via a snake. Ended up with a thin piece of plastic stuck in drain causing slow drain. 5 Star sent Eze out the same day of my call, he was very prompt, explained possible issues, and maintenance info, cleaned up after himself, wearing booties prior to entering our house. Price seemed a bit steep for this service (original in the $300's, with disc was $267) House call itself was $180. Did not check around as 5 Star has come once before with excellent service (no house call fee bc they were unable to fix my problem!) 5 Star seems to have commercialized quite a bit in the past couple of years, maybe adding too many more extraneous costs.

Aniela B.

02/08/2020 12:00:00 SA

Good job, responded immediately, arrived not only on time but early, good price, and got it done!

Juan C.

05/04/2022 12:00:00 SA

After attempting to install a kitchen faucet, I realized I had no tool for removing a difficult bolt. I gave up and looked for a plumber to do the job. I called 5 Star Plumbing to see if they had an opening to come out on the same day. I knew nothing about them except very high ratings from customers. We made the appointment for between 4:30 and 6:30pm. At 4:45, Khalil showed up at my door. He crawled into the tight space under the sink and within 30 minutes, the job was complete. I called him a magician. Clearly he was a professional with good experience to remove and replace it all in that span of time. He displayed courteousness and friendliness and I was sure he was most interested in my satisfaction. He assured me that if any problem arose I should contact the firm and they would address it. The cost was $250. Although I set out to do it for free. I am satisfied with my decision to call 5 Star and have the job done quickly and correctly.

Shaun L.

04/06/2022 12:00:00 SA

Khalil came out for a service call to do some inspecting of various issues we had as first time home buyers. He was very knowledgeable and helpful. Got us set up quick and showed up perfectly on time. Definitely will be using 5 Star in the future for our plumbing needs.

Charlie C.

6/29/2022

We set up a day of appointment and then they called to see if they could come earlier. Hooray.

Amir completed our three requests (leaky faucet, bad valve, and sink stopper) in good time. He quoted prices at the beginning and stuck with those numbers despite needed to leave to get a part.

I would recommend 5 Star and Amir for sure.

c m.

3/24/2021

Requested a quote for drain cleaning and faucet installations. They scheduled an appointment for a quote, or so I thought. When I called the following day to clarify the scope of work, they provided their quote over the phone and said they could do the work. I was ok with that, so I confirmed the appointment. Plumber showed up 75 minutes late. I was told it was a flat tire. Upon arrival, Khalil was polite, and quickly performed the job. No issues whatsoever with the workmanship. Price was fair too. If company can work out it's coordination issues, then it can soon earn the five stars.

Liz B.

12/05/2022 12:00:00 SA

We had sewage coming up in the driveway, and 5-Star came out to check it. They were actually in the neighborhood, and arrived right away and ran a scope.

The blockage was on the City's side, and the plumber advised calling the Sacramento Sewer District, who will be out in 2 hours to clean out the drain.

Very happy with the service - the plumber explained that the fee they would charge was $800, but it really needed the city to do it, and they would do it right away and for free.

I deeply appreciate the honesty and will keep them in mind for future work.

Carol S.

8/17/2019

Our sink wouldn't drain and I thought it was due to an issue with the garbage disposal. I requested a quote from 5-Star Plumbing and received a response within a matter of minutes! We were able to set up an appointment for the next day!

Adam was great! He showed up at the early end of the appointment window to access the situation. He was able to tell us right away that the issue was not the garbage disposal, which was a relief to know we wouldn't need to purchase a new one. He snaked the drain and was able to get it cleared out. Adam was very friendly, professional, and informative. He made sure to let me know about the 20% discount with a Yelp 'check-in'.

We will definitely use 5-Star Plumbing again!

Ginger D.

11/28/2019

I called 5 Star to take care of joining my treated water pipe to my irrigation water pipe (now defunct). Peter came out and was very pleasant and seemed knowledgeable. He gave me a quote in a timely manner and said they could begin work within 2 or 3 days. The plan was to dig a trench from my water shut-off valve to the house - about 100 feet. - replace the 1 inch pipe with a 2 inch pipe, then join the treated water pipe to the irrigation lines so my sprinklers would work. The job was a long 2 day or possibly 3 day job. Great!
Two guys arrived at the agreed upon time and began work. After 3 days of digging, and they had only covered half the distance, I was told that one of the guys would be back to work on it the next day - Saturday - but that the other guy had another job to go do.
Fidor showed up and worked all day on Saturday, skipped Monday because my job hadn't been scheduled to take that long, and was back on Tuesday (all by himself). Tuesday afternoon he turned off our water to switch over the pipes and when he turned the water back on...we had none! He worked for a while longer outside, and after getting plenty of pressure in the hose, came in to test my kitchen faucet. Nope. He proceeded to tear the faucet all apart, working for more than 2 hours. No water. We figured out that we had water in one shower and the faucet in that bathroom. Nowhere else. He left for the night. He was back on Wednesday afternoon and fiddled around some more. When I called Peter to find out what the problem was he told me...
there is sand in the pipes. The conversation continued with Peter never owning up to the fact that Fidor had been sloppy and gotten dirt or sand in the new water pipes he put down.
Peter came the next day and cleaned out all of the screens in the faucets and the toilets in my house. What do ya know...Water!
When the pipes had been cleaned, they told me the job was done and we were just waiting for an inspection so they could close the trench. I waited. Finally, I called the office and asked the guy that answered about the county inspection. He didn't know but he asked me a few questions about the job and the permit # and said he'd call me back. Late that afternoon he called and said that the inspection would be sometime on Tuesday. This was Friday and Monday was a holiday.
Over the weekend I noticed that some of my plants were wilted. I went and checked. Nope. No water. I called Peter and told him that I had no water on that side of the house. He put the blame back on me...you told us which pipe to connect it to...it must be the guy who traced your pipes. I told you you had to be sure.
Around and around we went. In the meantime, the inspection happened and the trenches were filled in. Yes, really. Finally, I asked him to ask his guys...which pipes did you connect to what? When he told me what his guys told him, well, they hadn't done what they were supposed to do. Fidor came out again and re-dug a small area and connected the pipes where they were told to connect them in the first place. Finally, water every place we are supposed to have water.
Unfortunately, since the work took much longer than was expected I had an open trench across my parking area, and across my patio, to my house for 16 days. I had to wait 2 weeks to put my house on the market because the trench was open. Okay, well, stuff happens, right? It had been a long process, with MANY frustrating moments, but it was done, right?
Think again! So, I needed to have an inspection done by the Placer County Water Agency (in addition to the county inspections), so, they came out and said it looked good, but they needed to know where the irrigation line was cut and capped. No problem, I called Peter. He said he'd talk to his guys and get back to me. He called me back to say that they don't know. And, you didn't ask for it to be capped. A plumber that leaves an abandoned line open when there is now water connected to it????
They got their money. Guess they're done. Me? I have digging to do.
Oh, still waiting on the final county inspection.

Raquel V.

2/19/2021

Had the water heater go out, so called our regular plumber, the tech came in and said it was the fuse however didn't want to replace them, would only replace the entire heater for thousands of $$. Contacted a second company, they sent 2 techs, they said they would have to order the fuses, three weeks later nothing, I called several time asking for the statusof the fuses, no call back. Finally got in touch with one of the techs, he said he didn't know and call the office. Called and left a msg, no returned call.

Contacted 5 Star Plumbing they responded right away and sent a tech within an hr or so, replaced the fuses and heater has been working fantastic. Thank you to 5 Star Plumbing. They're customer service, response time and work 5 stars for sure. I would definitely recommend them and use them in the future.

Jessica S.

8/16/2020

Peter came out for us last week. We were having an emergency in my 94year old grandmas bathroom. We needed it fixed ASAP as there is not another bathroom she can use. He was out here in just a few hours, when other plumbers were giving us weeks long wait estimates. He was communicative about what was going on and how to solve it and took the time to find our clean out drain when we didn't even know where it was. We ultimately couldn't find it and he found another solution to fix the problem. He was very professional and patient with all of our questions and we are very happy with the service.
We will definitely be using them as our regular plumbers from now on!

Jesse H.

3/16/2021

Victor was professional and courteous as well as knowledgeable.
Victor resolved the issue and explained how our sump system was working and what we might have to do in the future to prevent another incident.
The only downside to great service is cost ... it was not cheap but I would pay it again for such good service.

Richard T.

10/10/2018 12:00:00 SA

I am very happy with the job he did on replacing my water heater. I was surprised there was only one guy, but he did a fantastic job . The installation looks clean, he cleaned up afterwards and install looks great.

Paula T.

01/03/2021 12:00:00 SA

1 of the only businesses that responded to my inquiry through Yelp message. They provided me a quote and set up a date/time to come fix the issue(s). They literally came the next day. Both of my toilets were clogged due to my kiddo putting his toys inside the bowl. 'Terrible twos' are real, so beware soon-to-be parents. Anyways, I also needed them to replace something within the flusher. They did everything I asked for in less than 30 minutes. I would highly recommend them.

Jen M.

11/17/2021

When a terribly rusted galvanized pipe began leaking shortly after we purchased our home (how did this not come up on the home inspection?!) We had three plumbers come to give quotes. Five star was prompt, able to give a rough estimate based on email and photos and come fix the issue same day. Amir was our tech and he was great!

Today our water heater was leaking and it was Amir helping us again. Fixed is less than an hour and arrived right when he said he would, so no waiting around. We will continue to use 5 Star in the future!

Ruben C.

9/27/2022

I used 5 star to unclog a bathtub drain and was completely satisfied. Eze arrived at my house on time, he looked professional, he was friendly, and got straight to work. Eze took care of my plumbing problem in a timely manner and cleaned up after himself. I would use this company again.

Angela P.

12/04/2018 12:00:00 SA

What a great company! Everything went very smooth from beginning to end. Joe , who made my appointment was professional and friendly. They charged me a pretty reasonable rate, which is rare these days. They sent a confirmation text stating they were on their way and showed up within 30 minutes..The technician Yuri was very pleasant, polite and knowledgeable. Not to mention thorough. He double checked to make sure the clog was 100 % unclogged. Thank you so much for great service. I will use 5 Star Plumbing for now on.

Susan D.

01/12/2020 12:00:00 SA

Dear Joe V. @ 5 Star Plumbing,

You stated that I had fallen victim to scammers and you are absolutely correct! 5 Star Plumbing are the scammers to be sure. If I was not your customer then why did the white vans have your company name/logo on them? Also why do I still have a magnetized calling card with your phone number and logo?? Now you are also a straight up liar! Karma Joe, karma.

Joseph Y.

7/16/2018

The service is prompt even during the weekend. They responded to troubleshoot water leakage problem with right assessment and found and fix the root cause quickly. The service is very professional and with high quality. Highly recommended.

Elaine C.

12/10/2022 12:00:00 SA

I'm a new homeowner and this was my first time needing to hire a plumber. The professionalism, promptness and fairness displayed by 5 Star Plumbing was more than I expected. I would highly recommend them and will be working with them again with any future problems.

Kevin C.

08/12/2017 12:00:00 SA

Excellent Service. I called Peter to get my faucet replace. They were on time, and quoted me on the phone. They finished the faucet in one hour.

Erica F.

10/04/2018 12:00:00 SA

These guys are AMAZING!! I called them the day of and they were out in 30 mins to fix my issue and completed the job quicker than I expected, and did a phenomenal job! They were quick, clean, efficient and even took the time to explain things. They really went above and beyond as far as customer service! Price was more than reasonable. They're friendly and honest with any questions I had. I highly recommend them for all of your plumbing needs. I will be using them again!! Thank you guys for being so great! I was really stressing about my bathroom remodel and you've eased my stress with the great work you've done. I know it's done right.

Harry S.

12/09/2022 12:00:00 SA

Great service! I called with water seeping from the base of my toilet. They were able to send Simon out to repair it the next day! Simon was very professional and made sure the area where he was working was kept clean. He ensured that I was satisfied with his work. He also made a final pass to ensure all was clean. I would definitely use 5 Star again based on my experience.

Tamara S.

06/01/2020 12:00:00 SA

Our kitchen sink faucet handle broke off. Ben Ali from 5 Star emailed me a quote right away via Yelp, and it was $60 less than another plumber. On Sunday, he responded instantly to two of my emailed questions about what type of faucet to purchase. He arrived on time, wearing a mask and shoe covers. My 92 year old mom lives here, so I really appreciated the respect and protective gear. He did an excellent job, cleaned up, and was very polite and professional. I highly recommend Ben, who is based in Roseville and part of 5 Star and also Ali Construction. We'll call him again with any future plumbing needs.

Steve K.

12/01/2020 12:00:00 SA

I reached out to 5 Star Plumbing through Yelp based on the reviews. They did respond right away and asked for pictures of my project. I sent them on the link they provided and never heard back from them. If they did not want to or could not do my project, then I would have at least expected a response from them.

Loren S.

04/09/2020 12:00:00 SA

We needed a large chandelier installed on our 19 foot ceiling. 5 Star showed up with their protective equipment on and kept it on. In order to install the chandelier, they needed to erect scaffolding. They were very careful and tidy. They did a great job on a difficult installation. We will have another light fixture to install on our tall ceiling in a few months. Will definitely call them.

Linda K.

8/23/2022

Where to begin...I called a certified plumbing and drain company yesterday morning, explained my drain problem, and was told I'd get a call from the secretary later in the day to set up an appointment for the following morning. No call ever came, yesterday or this morning...what's up with THAT??? Naturally, I did NOT call them back to ask why! Anyway, I went back to google to look for a reputable plumbing company.

5-STAR Plumbing came up and they had hundreds of raving, 5-star reviews, so I called earlier today and explained my drain problem to the person who answered the phone...Tom, I believe was his name. Excellent customer service...polite and professional! Eze Om, the technician they sent out, was knocking on my door within 30-minutes of my call. Right away, I could tell he was experienced, knowledgeable, professional...and very polite! Before snaking out my drain, he informed me that if this didn't work, he'd have to go under the house to take a closer look at the pipes. I thought to myself...okay...here it comes...the upsell strategy many companies like to employ to make more money, but that didn't happen. Eze was just being perfectly honest with me...much appreciated! Fortunately, the snaking of the drain solved my problem and, thankfully, all is back to normal...for a VERY REASONABLE COST! He cleaned up the mess, put everything back in its place, and then he told me that his work was guaranteed for one month in the event the problem should return...sweet deal! Eze was also gracious enough to give me a quick consult on some hot water heater questions I had regarding a down-the-road project I'm planning to do later in the year. I couldn't be happier with 5-STAR Plumbing! I will NEVER use any other company for my plumbing and drain needs again...and I will certainly spread the good word! Thanks again, Eze...and 5-STAR Plumbing, for this positive, 5-star experience!

Mel T.

10/24/2018

Great service. Estimator and crew that came out were all very knowledgeable and professional. Gave us different options on how things could be done with various price points. Very clean with moving equipment through the house. Showed up on time as scheduled. Would recommend them again

Nanette B.

6/26/2019

I had a leaky valve under a bathroom sink, so I got on Yelp to try and find a plumber. I received several quotes, and 5-Star gave the best price. Adam arrived at our house right on time, was friendly, explained what he was going to do, and got right to work.
After completing the work, he showed me the work area (which he left very clean), and confirmed that the leak had stopped. He also showed me the old parts and explained what had caused the leak.
I would definitely call them back if I have plumbing needs in the future, and would recommend 5-Star to others.
Don't forget to check in on the Yelp App for a discount!

Daniel D.

12/12/2020 12:00:00 SA

Simple, easy to work with and great customer service! I called, they answered and the technician was at my house shortly after. The tech was punctual and knew what he was doing. Will definitely use them again in the future.

A J.

02/10/2023 12:00:00 SA

I called early in the morning and got a quick quote. I called back and was able to get an appointment that day for a drain cleaning. The tech Eze notified me that he was arriving earlier than expected! He was professional and very helpful explaining everything getting done and making sure all my issues were addressed. I would definitely use them again. Thanks Eze!

McKinley C.

3/18/2019

My water heater broke and flooded my garage at 2 am a few weeks ago! Being a new homeowner, I had never dealt with this before and was stressed about finding the best but most affordable option for getting and installing a new water heater. 5-Star Plumbing was the first place I called in the morning. They were able to give me a quote over the phone and said someone could be there in 30 minutes. However, at the advice of other people I tried to get a few more quotes. For this particular instance that was a waste. 5-Star offered me a quote no other companies (including the big guys) could even get close to. I had someone actually come over from another business and quote me an absurd amount of money saying all of these other things were wrong as well, wasting my time and taking advantage of my situation. Since I waited for more quotes I got in contact with 5 star again later that afternoon and they said they'd arrive first thing the next morning. They were on time, did the repair quickly and efficiently, and within a few hours I had a great new water heater. I will be using them again for all of my plumbing needs. Highly highly recommend!

Chipper G.

12/09/2019 12:00:00 SA

I called this company today to make an appointment to troubleshoot a plumbing problem (based on all the 5-star reviews). However, the person scheduling the appointment wanted me to give her my credit card to charge $49 cancellation fee, in the event I had to cancel. WHO DOES THIS??? I asked her how far in advance an appointment needs to be cancelled or changed to not incur a fee and she said, there is no waiver (only that the money will be credited to future work). I have never not been available to meet a contractor. I told her I was VERY NERVOUS giving her my credit card when NO SERVICE had ever been rendered and I didn't know her from Adam. Truth-be-told, contractors in the state of California can put a lien on your house if you don't pay them. Despite the wonderful reviews, I said no and am taking my business elsewhere.

Mark P.

11/06/2018 12:00:00 SA

Integrity and honesty are really hard to find in folks these days. We're all looking for people that work hard and always try their best to do the right thing. Once again, that's been my experience with 5 Star Plumbing. Thank you Joe V. for being that guy!

irene r.

6/22/2018

I asked for a price quote through Yelp. I got an answer quickly from 5-Star with a price quote- the others I contacted either wouldn't quote an estimate or didn't even respond! Awesome service, good price. I highly recommend this service.

Amanda H.

2/28/2019

On the first phone call we were just looking for a quote and talked to Daniel, he was great, super friendly and helpful, he gave us a quote and even called us back with a lower estimate after we explained our problem. Vitali came out...what a relief! Super nice, so friendly, so efficient, I would highly recommend him to anybody! Fair price, honest work, highly recommended

chris r.

06/02/2022 12:00:00 SA

Adam was a Rockstar!

Got here way early, snaked my drain in record time, and the price was right!

Our kitchen is functional again!

Thank you so much!

JD A.

1/24/2020

**Update** they called after my bad review and wanted to help fix it. I tell them all I want is for someone to fix the issue. After another 30 minutes on the phone. Another, completely different and more expensive quote, they ask to send someone else out. I say fine. He comes out, spends over an hour and tells me it's something different and I need a new pump. He said he would get me a quote and they could do it soon. Great! The day goes by and finally I called and asked if I can get a quote for the pump and they said they'd send it right away. Still waiting 6 hours later. This isn't just bad for a plumbing service, this is truely one of the worst experiences with a company in any industry. I hope others don't waste their time with these guys. **Update**

The technician was extremely nice, that's the only good thing from the experience, he came out once, told me the solution. Paid the fee for them to come out. Came out the next day and didn't even try that solution. They tried something else, didn't work, paid another service fee. After two visits and hours of my day they told me I need a new water heater. Simple enough. I get a call with a quote of around $2200 and should be able to installI tomorrow. I ask if they can install it today they said they will call me back in 10 minutes. 3 hours later I get a call saying it will be over $3k not including labor and the earliest it will be is almost two weeks from now.

Frank M.

4/19/2020

I reached out to a few places on yelp to have an outdoor Ring camera with flood lights installed above my garage and 5 star was quick to respond. They quoted me an overall best price than the other competitors. They were able to set me up with an appointment the same day. The electrician was professional and knock out the job in a couple hours. I'd recommend these to anyone. Great work, I'll use them again.

Alicia C.

12/16/2017

Book them. Stop yelping, and book them. Right now. So I meet the man of my dreams, we get married, buy a beautiful home, and then one day.... I walk into a flooded kitchen after taking a bath in my upstairs bathroom -_- *No!!!!! Not my new house! :,( Called 5 Star and they booked our job ASAP. I was DEV-A-STAT-ED when they said they had to cut into my beautiful kitchen to reach the questionable pipe. DEVASTATED. Like I was cleaning everything in sight out of anxiety while they were doing it. My husband kicked me out of the house (I was driving him bananas with all my cleaning), and when I came home? Well they did a wonderful job fixing the issue, and did a FANTASTIC job putting my kitchen back together. A coat of paint will make it all look like it never happened at all (thank God). 100% they have earned our business for life!

Ryan P.

12/29/2018

5 Star Plumbing is a great example of excellent customer service. It was time that I replaced my water heater as it was reaching the 20 year mark. I contacted 5 Star and received a call back from Joe. Joe was great over the phone, he was friendly and you could tell wanted my business as he asked the right questions, gave me a quote over the phone and offered next day service. The installation performed by Max was top notch. Max was meticulous and experienced. Even the work van that he drove was clean and professional. If you are in need of a water heater or plumbing in general, I recommend this 5 Star Team as their name lives up to their fair price and excellent service.

Linh N.

9/15/2018

Really nice job for a good price. Very quick service, patient, self-sufficient, and willing to accommodate my weekend schedule. Very highly recommend. They also went through my whole duplex and replaced all the valves under the sink in such a short amount of time to prevent leaking. Now I have a peace of mind with my water heater and all sinks and toilets. I asked for a hybrid water heater and they brought one in but they explained that it wouldn't be feasible with the current space we have and were able to go get a regular one for me. Overall, great experience.

Annie J.

4/19/2023

I had a few issues that needed resolving and based on reviews, I called 5 Star Plumbing. I'm happy to report that I had a great experience. Ameer came to do the work and was amazing. He explained everything in detail, and took a pragmatic approach to the repairs. He took care of the problems that needed addressing, and helped me to understand what repairs I might expect over the long term. He really knows his stuff! Prices were very fair, and he completely earned my trust for anything that will come along. It is my pleasure to recommend 5 Star Plumbing.

Jasper G.

6/18/2019

The team is great here. Our gas furnace was starting to sound like a cannon going off when it fired up and they came out same day to look it over. The replacement part would have been $500 for a unit that was 10 years old so we had them replace it with a new high efficiency water pump water heater. As they are contracted with SMUD we didn't have to deal with the rebate ourselves and only had to pay a fraction of the price for a brand new unit that was bigger than our original and will save us money in the long run. They worked with our availability and came within the scheduled appointment timeframes. Everyone we interacted with was professional and pleasant. It was a great experience and so thankful we now have a safe water heater installed!

Melissa M.

09/07/2017 12:00:00 SA

Professional - On Time - Returns Phone Calls - Honest AND Nice !!! ...These guys are great, better customer service than seasoned veterans. Peter calls you back quickly and they do beautiful professional work at a Very Fair Price. I will recommend them to everyone and will use them again in the future. Love these guys!!!

Sergey I.

10/10/2018 12:00:00 SA

Great quality service and quick turnaround!!! Recommended for all of your plumbing needs!

Jason E.

05/03/2018 12:00:00 SA

The guy we used to use for a reoccurring backup in the kitchen was unable to come out, messaged Five Star due to reviews. Responded quickly to late night message, didn't expect to hear back until morning.

Arrived early (with a call first) and quickly and affordably fixed our issue. Oleg was great! Will be calling these guys again when the stupid sink acts up again in a year.

Jeff H.

1/27/2023

I was very pleased with the service call and outcome. The initial call for appt was quick and easy. Tech Eze Om arrived almost two hrs earlier than scheduled. Much appreciated. He followed his usual protocol to correct the blockage somewhere down in the toilet drain. He used a snake in the sewer line but stated it was clear. He then attempted to clear the blockage from the toilet but that did not clear the blockage.

He called to explain the status and receive my approval to pull the toilet to proceed with the next step to try to clear the blockage. This protocol was explained to me during my initial call that might lead to an additional charge for the toilet removal. He then proceeded to pull the toilet off to run a longer snake down the line where the blockage was located and eventually cleared the blockage.

The tech was professional, on time, clear in his explanation and followed the protocol as was explained to me by the initial office staff. I will definitely consider utilizing them in the future when the need arises.

Jasmine G.

01/11/2019 12:00:00 SA

Im not sure where to start but from beginning to end these people were extremely professional and courteous. Paul the Plumber was on time, they sent me a text to let me know he was on his way. He came in with this positive attitude ready to work, he even explained and let me watch while he installed my toilet. He seemed to really enjoy his job. Affordable fees quick and thorough..definitely using them again!!

Jennifer H.

12/05/2018 12:00:00 SA

I had to have a toilet snaked. They answered the phone promptly, were very helpful on the phone and then came out within 24 hours, which was really helpful. Their service tech, I believe it was Yuri, was very polite and efficient. He went above and beyond to help with a couple of other questions and plumbing needs I had. I recommend them highly and will definitely use them again, when needed.

Andrew Z.

04/10/2023 12:00:00 SA

Had a clogged sink drain. They were prompt to respond with an estimate and was able to send out a plumber the next business day. They arrived within their scheduled window and were able repair the issue in a timely manner.

Michael Z.

7/26/2022

Eze came out and fixed our problem! Eze was professional, evaluated the situation and wore protective shoe covers in the house and was friendly. Eze ran the snake line out in our backyard 7 times and the clog disappeared. He also found roots snagged in the line meaning some roots were in the sewer pipes. He made sure it was cleared then had me flush our toilets and run bathroom sinks for a few times to make sure all good.

Stacy P.

05/01/2019 12:00:00 SA

Super quick response on yelp quote request. Reasonable service call quote- even gave a discount. I contacted in the evening and got an early appt the very next morning.
Max was our tech-- prompt and professional. He fixed our main issue in just a couple of minutes. The other, more complicated issue took over an hour for him to troubleshoot-- he tried various techniques to fix, but it turned out to be a bigger issue than any of us expected.
I decided not to go further with the next step of sending a camera down to further investigate, so he only charged me the base price for the service call. A good deal and we really appreciated his honesty and willingness to try different things to help us troubleshoot. Will definitely use these guys again!

Shivaan M.

8/18/2018

I contacted 5-Star Plumbing on Monday to fix my kitchen sink leak. They came out the same day and took care of it and also changed out my kitchen faucet at the same time. I had a separate leak issue that they came out and fixed promptly as well. One of the best things that I love about this company is that they are super responsive to messages - almost real time! It frustrating when you can't get any communication from some businesses but that's not the case here. The two techs that came out on two separate days were very friendly and helpful. They were thorough in finding out what the issue was and then efficiently fixed it. I also liked that after finishing the job, they reviewed everything they had done, answering any questions and concerns. I am very happy that I went with this company - their pricing and customer service will surely bring my future business back to them. This truly is a 5 Star company.

Tara M.

8/24/2019

I'm unhappy with the misleading quote I was given when I contacted this company through Yelp messages. I have been having low water pressure in my kitchen sink and a leaky faucet. I needed the valves replaced to increase the water pressure since they weren't replaced the last time the new faucet was installed. When I asked how much the repair would be I was told For the valves and installation it will $156 for the first and $45 any additional which I have copied directly from my messages. When the tech arrived, the water pressure seemed to be doing better so we decided not to do anything with the valves but he tightened the faucet so it would stop leaking. It took him about three minutes. Sadly, I was still charged $156 for this appointment when no valves were installed. And the kicker is, my faucet is STILL LEAKING! What a waste of money! I even reached out to the owner again to ask about this charge and he said the 156 was for the appointment only which was never mentioned to me in the quote. I feel ripped off, misled, and the faucet tightening failed. Keep looking for a more reputable and honest company because this is not it!

Eddie J.

11/03/2022 12:00:00 SA

Eze came quickly and fixed our leaking line and was very neat and clean. I would recommend this company to anyone who wants quick response and wonderful service.

Wendy L.

5/29/2021

This place is seriously the best. After calling a few others, 5 Star Plumbing was able to come out on the same day to clear a drain blockage. A few days later, the problem came back--originally we were told that they were booked, but they were able to squeeze us in since the tech was nearby our area. What a lifesaver! They suggested that we do a camera inspection since the issue happened so fast again, but were not pushy and let us decide. We ended up going through with it just for a peace of mind. They were patient, kind, and very helpful.

Stephanie G.

10/02/2020 12:00:00 SA

They had a plumbing tech out to me within the hour. He had all his safety gear on, took a quick look and gave me a quote (which wasn't bad I might add) and when he was done my price was the same. He literally had to dig out roots out of my sewer which he showed me. Now everything is running great. When you are a stuck at home all day and night, Not having a working toilet or shower is just awful. Thanks Guys!

Erica R.

8/24/2021

My toilet clogged and flooded the bathroom. They came out, kept me in the loop, and left every thing very clean.

Phil R.

08/08/2019 12:00:00 SA

My lead off statement...5-Star Plumbing is the ONLY Plumbing company you'll ever need.

I had a problem with serious leakage from a downstairs lavatory which caused really bad mold through a guest closet and 24 feet into my sons bedroom.
The overflow was integrated within the large sink directly in front of the faucet system. So when a guest washes ones hands, the water flowed directly into the overflow more than the main sink drain.

Additionally, the overflow pipe leading to the main drain underneath the sink was leaking - drip by drip.
Even though the leak was literally that small, over time, water runs to the lowest grade. Naturally into my sons bedroom...
To shorten my/our predicament...a water restoration company, tearing out walls, mold abatement, restoration led to a lot of stress and dollars.

And then....the true music began - this after utilizing the entirely wrong, senseless and money grabbing plumbing company.

5-Star led and owned by Mr. Saul was our savior.! He was positive I would be satisfied and quickly found a gentleman while out in the field working. Brian quickly jumped from finishing out at a complex job-site.
He was able to discern a solution very quickly by looking at the not-so-obvious. Brian completed everything and more! Meeting my expectations that the other plumber company could not see is an understatement.

I highly recommend Mr. Saul, Brian and his team to end your search for a plumber and more. They can install, repair anything from my leaky lavatory sink to on-demand water heaters, to shower installations, to major installations for a new home...and more!

5-Star Plumbing is not a sales commission based team. No unexpected or unnecessary expense or delays. Mr. Saul pulled together a complimentary, professional and customer oriented group. And they actually are a fun loving team. This translates into a fun experience instead of increasing your stress crescendoing into high $$$.

Have fun with no over-haul? Call Mr. Saul!
*Also available via Nextdoor

Vicky V.

4/14/2019

I highly recommend 5-Star Plumbing. I called due to a plumbing backup problem and they came out within hours and fixed the plumbing issue. They were quick, professional, thorough and efficient!!
They also gave me 20% off. If you are ever in desire need of a plumber, do not hesitate to contact 5-Star Plumbing

Kelly O.

10/04/2020 12:00:00 SA

These guys are terrific! This weekend I was waterless due to a broken irrigation valve and they fit me in earlier than expected, replaced the valve in short order, and explained everything thoroughly and even caught something else that needed a simple fix. My family has hired them for a few different jobs, and they are always prompt, professional, cheerful and inspire great confidence with their knowledge and work. They are our go to guys for sure!

Andre P.

04/11/2022 12:00:00 SA

Ahmad came out the same day and did a great job! Very transparent about what he was doing and how much it cost down to the cent. Really good work thanks again!

Tracey O.

5/15/2019

Literally just got our drains fixed within 2 hours of me calling about our clogged plumbing. Adam came to our door, was super patient with my crazy dogs (my over protective pup loved Adam), and got straight to work. Once he got through with fixing the drain issue he was able to quickly get us a quote on our ancient water heater. Their quote alone already beat the other 2 we received weeks prior. Ladies and gentlemen of Sacramento, this is the company you want to do business with. Super professional, efficient, quick, friendly, and beyond reasonable pricing.

Catherine C.

11/17/2021

Excellent job done! Khalil and his partner wore masks and put the shoe covers on before they came in the house. They found the leakage and explained everything clearly then they fixed the problem in no time, nice and clean! Now my job is just to turn my turbo fan on to dry the area! Thanks 5 star Plumbing!

Cheryl T.

11/30/2019

Alex did a wonderful job installing two of our toilets. He was on time and completed the job in 2 hours. Very reasonable prices. Highly recommend.

Ann S.

1/18/2023

They were able to repair a leak in my new place's plumbing. They responded quickly and we're able to provide me with a free quote. The team was very professional and also cleaned up after themselves. I would recommend to others in need.

Ike M.

1/14/2019

Good communication, very knowledgeable, honest, and price was comparable to competitors. Their technician took the time and care to install a 50 gallon gas water heater in our garage, which is a must since gas water heaters have been known to explode and kill people when improperly installed. I will use them again for future plumbing work. A+ or 5 stars!

Bryan B.

2/14/2018

I had a problem with the pilot light on my water heater not staying lit so I looked in to the two most common reasons why that might happen. Then I sent out a request for a diagnostic cost and the cost to repair both of the common causes. A lot of places wouldn't even quote me the repair cost based on the problems I suggested it might be. The problem I've had in the past is that after you pay the diagnostic fee, you are basically at the mercy of whatever they tell you it's going to cost to repair it unless you want to pay another fee for a second opinion. I talked to Joe and he asked me send him a couple pictures of my water heater after I told him it was relatively new. After he saw it he told me it couldn't possibly be either of the assumed issues, and to contact the company for a warranty part replacement. Now THAT is the type of thing that I appreciate and the type company that I want to do business with. He took a few minutes of his time and saved me $100 just by looking at a picture which nobody else was willing to do. Once I get replacement parts I'll absolutely be calling him to do the install

Janet Q.

10/27/2018

Very satisfied with Peter ! He was on time and professional . He accurately diagnosed and repaired my upstairs leaking bathtub , found 2 leaks . Plus he did not rip me off and gave me a fair service charge . I will definitely keep his number for future problems . Good Work Peter !

David R.

08/03/2022 12:00:00 SA

We always use 5 Star for our plumbing problems. The plumber they sent out today was fast and helpful!!! Thanks for the usual great help when we needed it.

Javier M.

01/07/2023 12:00:00 SA

My downstairs bathroom/shower was backed up. I called and Alex showed up within a couple of hours. He was able to identify the issue and explain the problem and solution in simple to understand terms. He did not try to upsell me believing I was ignorant to plumbing, but I have a construction background.

Alex represented himself and his company well. And it was all at a reasonable price. Well worth it.

Deborah Y.

2/22/2019

Thank you to 5 Star team and crew for fixing a sewer pipe crack caused by a huge tree root in the front yard! You got the job done and well! Arrived on time and showed us the process and final results. Cleaned up and spent most of the day here making sure the job done correctly. We called on another well known company and they were asking double the cost. 5 Star also offered a great warranty for their work! Will call on them again for any future issues if needed hands down!

Sara P.

12/04/2017 12:00:00 SA

I just got back from vacation and I was notify that my bath tube is leaking into the neighbor garage. I called these guys and they came out fix the problem and reinstall my mother garbage disposal that same day. I highly recommend them, these guys make sure they get the job done and done correctly.

Mia H.

06/08/2019 12:00:00 SA

I am very satisfied with the level of service I received. Pete came out and did the job the same day of the estimate (none of the 4 other companies could start the same day). He gave me a very honest estimate that was over 3x cheaper than what the original competitor quoted me and even upgraded me from pvc to copper piping at no additional cost. Customer for life!

Chris F.

08/11/2020 12:00:00 SA

5 Stars for 5 Star!!!! Very prompt & professional. A little confusion over the quotes but honored the best price and the work was fast and great, thank you!

Emmile B.

11/27/2022

5 Star Plumbing was very responsive when we noticed a leak coming from our base boards. The technician, Eze, was able to diagnose and fix the issue and was very clear in explaining the issue.

Matthew S.

8/20/2021

Day 2 of kitchen cabinet install. Pulled out gas stove and could detect odor of gas at the gas line at the wall. It was mid-afternoon and I got ahold of 5 Star Plumbing. They advised they couldn't help today, but could be at my house at 8 am the follow day. At 7:38 am I received a courtesy text Kamil from 5 Star Plumbing was on his way. Shortly before 8 am he was at my door. Kamil quickly diagnosed the problem. Shortly the job was completed. I appreciated the quick response, fast service and better price than competitor. I will use 5 Star again to fix some failed sweat joints..seems a problem in my neighborhood of Larchmont constructed homes. I recommend 5 Star Plumbing.

Jared G.

02/04/2022 12:00:00 SA

Our house had two drains that were backing up. We reached out to 5 Star Plumbing, who responded quickly, set up an appointment immediately, and came out the next day to fix our issues. The costs were transparent and straight forward, and Amir did a great job. He also wore a mask, which we really appreciated. Would highly recommend.

Franky A.

01/07/2021 12:00:00 SA

Amazing. Prompt, friendly, informative, and honest. Reasonable price as well. Will definitely be using these guys again (hopefully I won't have to!)

Said S.

09/08/2018 12:00:00 SA

5 Star Plumbing deserves a 5 Star rating for excellence. Our main water line broke. We notified 5 Star of our problem and we received prompt service. Ivan was the service representative that was assigned to repair our pipe. His work was very professional. He evaluated and solved our problem and made the appropriate repairs and the job was finished in a very reasonable amount of time. He was not only very good at his work, he was very cordial and patient in his attitude towards his job and towards us his client. The work preformed was very reasonably priced and if and when we need plumbing services in the future we know that we can always call on 5 Star and Ivan. Thank you 5 Star for sending Ivan. Sincerely, Said and Linda S.

Darla M.

7/30/2023

Amir from 5 Star Plumbing did a wonderful job of testing, locating, and repairing our plumbing problem. 5 Star Plumbing gave us a fair price, and great service. We highly recommend this business, and we will definitely call on it when we need plumbing help in the future! We give 5 Star Plumbing five stars plus!

Lesa V.

08/05/2019 12:00:00 SA

Fast Efficient Service. Mark Sanders Owner is the Man. I'm pleased with the service and price. I made service call and my Air conditioner problems were solved within a few hours.
Thanks again,
keeping me Cool on these hot days.

Terri H.

8/17/2021

Excellent service provided by Adam. We had a leak under concrete and he was prompt, professional and extremely knowledgeable regarding the repair of this situation! Best service and we will definitely call in 5 Star Plumbing should the need arise in the future. Thank you!!

Alexey B.

01/05/2019 12:00:00 SA

Easy to schedule and quality service. A technician did his job even it was rainy and windy. After job done and I paid for drain cleaning I asked about video check the pipeline and free estimation if I need replace pipes. I was confused with the rate system and thought video check should be included to a bill I already paid or it will be a part of free estimation. So I was charged $215 extra for unnecessary for me thing. It's around of three days of my salary. Very disappointing. Probably will never afford working with this company in the future

Brian H.

02/12/2019 12:00:00 SA

I needed help removing and reinstalling my water heater so that some dry rot could be fixed under the floor boards. 5-Star Plumbing, specifically Max and Paul, gave me a quote half the price of my local plumber and did a fantastic job. They were both considerate during the install and very professional. I will absolutely use them again and would recommend using them to anyone.

Andrew H.

06/07/2020 12:00:00 SA

Had a drain clog on Sunday morning. Called 5 Star. Plumber was here within 30 minutes. He was friendly and went out of his way to give me GREAT advice to prevent my issue from reoccurring. Sunday price was very reasonable and was a flat rate which blew my mind since he was here for a long time and had to do some troubleshooting. Their business is accurately named. I would call them again in a heartbeat. THANKS, IVAN!

Mike A.

11/29/2018

Peter replaced our garbage disposal. He was prompt, professional and friendly. They quoted me a fixed price over the phone and they stuck to it. A very pleasant experience - earned 5 stars!

Tropical B.

7/16/2021

From the time I put out my request I literally got a response within 10 minutes. A follow up the next morning around 7am.
Amir came right out at the time agreed upon and got right to work. I was fine with the price being quoted. A little on the higher side but you get what you pay for, I see why they are a five star company.
They are diligent, and I appreciate their professionalism.

Janice D.

10/16/2019

5 Star Plumbing is excellent. They called ahead of time to let me know they were on their way and arrived prior to my windowed time slot which worked out very well for me. They diagnosed the problem quickly and made the repairs quickly. The total cost was less than any other plumbing service I have worked with in the past several years. Very reasonable. Adam and Alex were knowledgeable, professional, polite and personable. I will use this company again without hesitation should I be in need of any other plumbing needs in the future.

Daniel G.

10/13/2020

Ivan was very helpful. They provided great service. I will definitely use them in the future!

Rick S.

10/19/2021

Job got done, but bring your checkbook! I was quoted a $164 service charge, to be applied to the work, which was fine. The work turned out to be simple (applying some pipe seal to a fitting, less than an hour's work) and the bill was $300. I guess that's the way service goes these days.

Jagbir S.

11/24/2022

They deserve more than 5 star . They gave me appointment on thanksgiving holiday on short call before just a day . I highly recommend to everyone for their services.

William M.

11/10/2021 12:00:00 SA

We were able to quickly schedule a kitchen faucet installation and drain cleaning. The staff member who performed the work was friendly and knowledgeable.

Martin G.

7/27/2018

5 star experience my brother and I called Charles to check the water lines under our moms house for the kitchen and wash room . We had other bids but he clear,y explained the problem . He was very professional very honest and did a great job at a reasonable price. We were very impressed with him and grateful for his honest hard working

Nai T.

2/22/2019

They charge $156 (that's with the %20 off on yelp) for someone to come out just to confirm what you already know. There are other company that will give you a free estimate.

Gus V.

6/26/2023

Peter arrived on time.. immediately fixed the leak issue I had and put together a plan to get it repaired. Took the time to explain the issue and answer all questions. Totally worth the Inspection Fee. Will definitely use them in the future!

Daphne Q.

08/09/2022 12:00:00 SA

I received a response minutes after requesting a quote through yelp. We were able to schedule an appointment for the next day. The last on the phone was professional and provided the cost of a service call and the different forms of payment accepted. The morning of the appointment, the tech, Eze, called and said they were ahead of schedule and would be available to come earlier if possible. He arrived early, put on booties to protect my floors, and worked on the issue. Before starting work, he gave an estimate based on what he thought the issue would be. He cleared the clog and ensured the water was draining. Before he left he told me about the 30 day guarantee that the issue was fixed. This was only a simple clog, but based on their professionalism and promptness I wouldn't hesitate to call them again for other issues.

Callie G.

6/25/2023

Our technician, Khalili, was quick and knowledgeable. He unclogged our main drain and gave us information on how to maintain our drain. Khalili was awesome!

Georgia A.

10/04/2018 12:00:00 SA

I had an emergency sewer backup and a huge mess and called 5 Star. They arrived so quickly and stayed until all problems were resolved. Their technicians were knowledgeable and professional and kept me updated on their findings and progress. Even though I have a house warranty they could not come for 24 to 48 hours. 5 Star saved the day and I cannot day enough how good they were!

Madeleine M.

8/25/2022

I recently had an issue with a service line leak. The water was pooling in my front yard. 5 Star Plumbing came out and looked at it on a Sunday and gave me a rough estimate of what it would cost to repair. It wasn't an immediate emergency, so I got a few more estimates on Monday. The estimates varied wildly. Anywhere from $500 - $11,500. I ended up going with a friend of a friend - who also explained to me why the estimates were so crazy. I'm writing this review because based on 5 Star's estimate, what the plumber told me, and what I learned from the plumber I used - 5 Star Plumbing was the most honest and most on target with their estimate. There are a lot of plumbers out there who take advantage of people who do not know anything about plumbing. It's good to know 5 Star Plumbing does not seem to be one of them. I did take a star off because their fee for coming out was more expensive than everyone else -- but if you do use them for the repair the service fee is deducted.

Thanh N.

02/11/2018 12:00:00 SA

Very fast service. I had to replace a toilet and the technician who came was very efficient. My new toilet was picked up by him but Home Depot gave him a defective toilet, and he was okay with going back there to return and replace the toilet and then come back to install the new one the next day. They did not even charge me more for the extra trip. Would highly recommend.

CC L.

2/16/2022

Sent a text asking for cost to repair a leak. All parts exposed. Sent picture so we were clear on what I wanted. I just couldn't loosen the old faucet. They sent a text telling me $164. Turns out this is JUST for them to come out. The cost of repair will then be evaluated. REALLY???

Jason S.

1/20/2020

Professional, knowledgable service call. Appointment time promptly kept. Assessed longstanding problem with water spigot in backyard.

Lyla S.

5/14/2019

Adam was very helpful, I came in thinking I had a consistent user error problem with my shower and he was able to figure out that it was something bigger in our pipes!

Bob T.

12/20/2021

Responded quickly to my request for a quote. The price was very reasonable and the work was completed same day and was expertly done. I could not be happier with this business.
I highly recommend them to anyone who wants prompt, expert service. They more then met my expectations.

Danil Y.

1/28/2019

This company definitely lives up to its name and deserves a 5 star rating.
Clean work,Great pricing and top of the line plumbers.
I will definitley be calling them for all my plumbing needs.

Joel C.

7/15/2021

I had an excellent experience with Adam and Abdul at 5 Star. They were prompt, courteous, knowledgeable, and offered a very fair price on installing a whole house filter and softener. Would recommend. A+

Damon H.

12/17/2020

I will NEVER use 5-Star Plumbing again! I live in midtown where there is a combined storm water sewer system. Due to age, whenever the storm water line that services several houses clogs, the drain backs up resulting in human feces and toilet paper flowing into the driveway. I called 5 Star, and they came out and unclogged it, but left all of the sewage all over the driveway. I called and asked if this was normal practice to try to give them a chance, and was told that is their normal practice.

I am just a tenant here. This is a 4-plex. I don't have any tools or PPE to deal with raw sewage. Besides, what do I do with it? Wash it onto the sidewalk or into the street? Gross. Other plumbers have always put everything down the drain and cleaned the driveway. Not 5-Star, nor are they apparently interested in repeat business.

5 Star? Never. Again.

K K.

1/23/2022

Woke up early morning to find that my water heater had failed and leaked into my garage. 5 Star Plumbing came promptly and installed a new water heater in a timely manner. Job well done!

Ken C.

01/02/2023 12:00:00 SA

Eze was timely and very professional. The toilet repair was handled promptly. Highly recommended.

Lou L.

2/21/2019

Had an emergency situation with a leaky faucet and they jumped right on it got here within 10 minutes of my call! They even pointed me in the direction but of a 20% off coupon !

Maxine W.

5/24/2018

They came out the same day that I called and unclogged the pipes so that my washing machine would stop overflowing onto the floor. Many thanks!!

Jane C.

04/09/2021 12:00:00 SA

After a HORRIBLE experience with another company (US Trenchless), we used our neighbors' recommendation and called Five Star for an emergency clean out. We already knew that we need a new sewer line. Adam was at our house within two hours, evaluated the issue, did a clean out, and explained how to limp along with a problem sewer until next week (complex story, but we can't get a new sewer line until at least Tuesday). Adam was personable and we were super happy with everything, especially after being treated like sewage by the other company. He definitely made a bad situation into something we can tolerate and we are grateful for that. No, we don't want to get a new sewer line--who does?!-- But since we have to do so, having a company we can trust means a lot.

Shawn S.

01/03/2018 12:00:00 SA

The guys came out the very next day. They gave me the lowest quote of my quotes. I decided to go with a different company (wanted a 2nd opinion) but very much appreciated the effort and follow up. I can't speak for their work but they were very professional.

Christoph G.

10/05/2020 12:00:00 SA

Came, worked, and left - super fast, clean, and professional service! We had one of their crews here to remove an old water softener and install a leak detection device. They did an excellent job, I highly recommend them! Thanks!

D'Laine L.

8/25/2022

Called this morning for leak under kitchen sink. Amir did a GREAT job and accommodated my work schedule. New construction pipes were too small, Amir changed out, tested disposal and dishwasher. All the yucky mess was cleared away.

I am very happy with their responsive customer service and quick detection of the issue.

Verlyn L.

08/09/2018 12:00:00 SA

Joey who is I came to my house and gave me the bid was great to work with and had a fair cost for installing bathroom fixtures to my 2 remodeled bathrooms and the toilets.
When the 5-Star Plumbing came to install the shower/tub fixtures, it was not an easy deal since the Kohler fixtures were not something 5-Star Plumbing has done before so the plumbers have to call Kohler's customer support the next day and have to return. Joey called me and had me order another part that is supposed to fix the issue with Kohler. Joey's brother came with the plumber and that's where it got horrible. I was charged $200 for 5-Star plumbing to go up to the attic which I didn't know why. One of the plumber-owner had a really bad attitude and very rude. I mentioned this to Joey over the phone and told Joey. The issue was not done, and I hired another local plumber who came and finished the job. I asked about the attic, and was told that there was nothing in the attic. 5-Star Plumbing just wanted additional money. The toilets were installed, but the the job was never accomplished. Not only did 5-Star Plumbing take additional $200 just to go up to the attic which had no bearing on the bathrooms, but the rudeness and the service was horrible. The estimate is what I should have paid, and yet there were added cost. What a scam. Yes, I used Bell Brothers Plumbing and yes, Bell Brothers Plumbing have the professionalism that 5-Star Plumbing needs to achieve.

Cee L.

3/18/2019

I didn't get any service done by them, but wanted to share my experience regarding quote pricing. I called for a quote for a water heater installation and got my quote and was ready to move forward, however I saw on yelp that they had a 20% off coupon and requested a quote there. I was shocked to see that the price they quoted me for the same job was much higher (almost 50% higher) than the price quoted over the phone. With the 20% off I'm still paying a few hundred over the quote on the phone!

Joseph T.

2/23/2019

Yelped up a plumber in the Sacramento area and 5-Star Plumbing showed up. Decided to ask them for a quote for a water heater installation. The price that I was quoted for had top everybody else that I had called, so I went with them. Scheduled a day in advance with their receptionist Dan who was very helpful. The job was completed as promise and they even help scheduled an inspector to inspect the water heater. Thanks 5-Star Plumbing for helping me pass the City inspection.

Ela C.

7/23/2022

I'm a going to speak to their customer service and availability. I had a bit of an emergency and after calling 5 other plumbers (just went in order on Yelp) I called 5 star. I told them about my situation and they were able to schedule me within 30 minutes. I ended up cancelling as pge was able to fix my problem, but I will not hesitate to call them again should anything else arise. Thank you for the great customer service!!

Hazel V.

5/30/2023

Had an issue with our toilet and tub yesterday'! It was also a holiday :(
Put in a ticket with our home warranty insurance company. They assigned us a plumber but no one was contacting me. Called the warranty place and they tried to call but due to the holiday they were not open so I asked if we can get assigned another one but they kept saying the company had already accepted the ticket.
Long story short, I decided to go on Yelp and get a quote.
I reached out to 5 star plumbing and they had someone at my home within 30 minutes and cancelled my ticket with my home warranty.
Amir was great and explained the problem and fixed a few other issues.

Austin P.

6/16/2023

We discovered Our bathroom floor tile and base board was wet on a Friday at noon. 5 star responded the same day and fixed everything!! Didn't have to go all weekend without use of our bathroom!! Khalil came to the rescue!! He was courteous, professional and explained everything so we could understand. 5 star plumbing is the only plumber we need on speed dial!!

Mega T.

12/24/2020

I needed our kitchen sink fixed two days before Christmas. Five star came out quickly, fixed the problem in no times, and they were very friendly and professional. I will absolutely be using this company again for any of my plumbing needs. Highly, highly, recommend!

Mark M.

4/27/2020

I made the mistake of hiring 5 Star Plumbing to hydrojet my main drain at my laundromat. The company was the cheapest and a camera survey was included in the normal hydrojetting. While the employee was on time, he did not sufficiently hydrojet my drain sufficiently where I had to hire someone else, Domco Plumbing (very good and Eric was well worth the call). At 5 Star, the plumber did attempt to hydrojet the main drain but could not fix my issue saying he does not hydrojet inside and did not camera my line. I was willing to take this as my error and move on until Eric @ Domco ran the camera and found the attached videos which shows a massive block in my main drain the 5 Star failed to perform the job I paid them for. I had Domco finish the job since 5 Star employee said there was nothing else he can do.
I called 5 Star and advised Joe that the main drain was not sufficiently drained and he was unwilling to refund me because I didn't have them return to address warranty work. If Eric @ Domco didn't run a camera like 5 Star said they would (also what I paid for) I would have never known as 5 Star said they likely needed to dig a new drain costing thousands. If Eric @ Domco didn't run the camera I would never have known the 5 Start didn't perform the job I paid them for.

I showed them all the information, told them that their employee told me they could do no more, and Joe at 5 Star still said there was no way to be refunded for them ripping me off. Videos were sent and the evidence is there. This company is dishonest and unwilling to do what is right for their employees. I will admit that I lost my cool with Joe with him admitting the company failed in their work and was unwilling to do anything about it. This company isn't worth hiring. Awful in that they do not care about their customers.

Stephen S.

03/02/2021 12:00:00 SA

I compared five star plumbing to other places and they were comparable in price. My technician was very professional and got the job done. Thanks, 5 Star!

Stuart L.

6/14/2019

5 Star Plumbing is great. We have them do several jobs (toilet replacement, kitchen faucet replacement, shower valve repair and they have done a super job every time! I have their magnetic card on the refer. Peter, one of their staff, replaced our kitchen faucet. He was wonderful. Very careful and meticulous.

Antoinette B.

09/08/2021 12:00:00 SA

While visiting my parents home their hot water heater flooded our garage. Me not being currently from this area had no idea who to call. Read a review about this company and called. Sure to the reviews we read they were A+. Our repair guy Adam and his team were early, and knew exactly how to repair our hot water heater. They were quick and they took their time to explain everything every step of the way. I would recommend them to all my family and friends 10's across the board. May God bless this business enough to expand to Dallas, Texas. God bless

Ryan J.

12/30/2018

This is the 2nd time I have used 5-Star. They have been outstanding both times, and provided me with valuable information regarding my homes plumbing. Being a new home owner, I really appreciate them discussing everything with me. The most recent plumber to come out was Oleg, he was a stellar plumber. I will continue to use 5-Star Plumbing anytime I need service and I will recommend them to everyone who needs service.

Daren M.

9/24/2020

Called 5-Star Plumbing because of a sewer line problem. I had another company come out and do the initial fix/assessment. The repair was larger than one person and needed different equipment so a follow-up was necessary. However, the problem was getting this company to return my calls to set up the follow-up service. They were my go-to plumbing service. Perhaps this lack of follow thru was a one off but we needed to get our sewer line repaired. I decided to contact 5-Start because of all the high reviews and seeing their vans driving around our neighborhood. Long story short, the fix was much simpler and therefore less costly. Adam and the other tech were terrific. They visually explained the issue so I understood the root cause. They were prompt, courteous, professional, and very thorough. I have a working sewer line/drain again, an explanation of the original cause and a NEW go-to plumbing company. Thank you 5-Star (and Adam and his partner).

Soheila B.

12/13/2019

I have used their service more than once, not the cheapest but I thought they did a good job. Recently I had an issue with their service and refund and wrote a not so good review, but they got back to me and rectified the the situation. The fact that they reach out to their unhappy customers and try their best to satisfy them with their service makes them deserve an excellent review. So go ahead and use them with peace of mind: they will take care of you and make sure you are satisfied with their service.

Lisa H.

05/01/2023 12:00:00 SA

Very professional, on-time, and all issues were repaired. They came out the same day that I called them, even though it was not an emergency. Amir was our service tech and he was thorough, explained everything, and did the repairs. VERY satisfied with this technician and the company. Would highly recommend.

NOTE: We live in Natomas, even though the review says SF.

Jason P.

12/26/2022

Very responsive. Didn't charge me for something we didn't need. Honest.
Texted us the same day we reached out and set up appt with no issues.

Jerry A.

3/18/2019

Made appointment thru this app date and time, was extremely easy, got a call back to confirm within 30min. Repairman was right on time he was extremely pleasant, professional, personable and knowledgeable. I had a leak in kitchen. He pinpointed the problem quickly fixed the leak. Highly recommend 5-Star. There is a lot of plumbers I choose 5-Star this and wouldn't hesitate to use them again for my plumbing needs..
One thing the invoice needs the workman's name as I couldn't remember his and wanted to give him a shout out too after all he did a awesome job!

Erica R.

09/10/2019 12:00:00 SA

Great experience with this company. They respond quickly and communicate clearly about pricing and expectations about the job that needs to be done. All of the people that I have interacted with (Joe, Brandon, Adam, and another man who came with Adam, sorry I didn't catch his name) were very friendly. They replaced my bath tub drain and pipe in less than an hour. I appreciated the text messages to let me know a technician was on the way and that the technicians wore shoes covers in my house. Highly recommend and will be using them again in the future!

james n.

04/03/2018 12:00:00 SA

Easy to work with, pricing seemed fair. Gentleman doing the work was friendly and explained what he was doing through the process. Would work with them again.

Paul S.

1/22/2020

We had a leak in our attic/crawl space. 5 Star came out the same day and fixed the problem quickly. Took pictures of the issue, explained how they would fix it. They had it fixed quickly and showed me the cracked pex pipe. Great company and fast reliable service.

Henel M.

6/24/2019

Peter came on a Saturday, and was very professional. He went above and beyond his service, very thorough. Very pleasant...got the job done in a timely matter. He wouldn't even have lunch...didn't want to take the time. I would reccomend this company to all people

Andrea W.

04/01/2021 12:00:00 SA

5 Star Plumbing replaced my water heater ... they were professional, affordable and knowledge. I recommend using them for your water heater needs.

Steve F.

6/24/2018

Today my kitchen sink stopped draining after 32 years of reliable use. I tried lye, Drano, Liquid Plumber, etc., but nothing worked. At 11:00 AM I called about a dozen plumbers I found using Google, but none of them could do the job today except 5-Star Plumbing. Ben was at my front door before 5:00 PM. He put on his cloth shoe covers to keep the dirt out of my house and promptly began work on my kitchen drain. It needed to be snaked out (75 ft.) a couple of times, and voila, my drain is working like new. Their prices are competitive, (actually a little less than the competition), and Ben explained everything he was doing and answered my countless questions as he worked. Highly recommended.

Kenny H.

07/01/2018 12:00:00 SA

These guys are awesome! Had an appointment scheduled on a Sunday between 10 and 12pm to look at my water heater that was leaking from everywhere. The driver who came out, was at my place at 10am sharp. Oleg was his name and he was very professional. He told me I needed a new water heater and gave me a quote.
I was satisfied with the quote and he said he had everything he needed and could get started on it right away. It blew me away considering I called two other companies and the best they could do was come out the next day.

Oleg did a masterful job with the installation. He installed new lines, roof vent and drainage lines. He did a complete overhaul. I've couldn't have been more pleased. I would recommend these guys to everyone.

Barbara M.

2/27/2019

Came out to give a free estimate for hot water heater replacement within hours of my Yelp request. Estimate was reasonable price based on another I had received. Scheduled replacement of water heater next morning at 9am. Technician arrived on time. He completed the installation, but reported issue with the gas supply. Company called PG&E to report issue. PG&E came out later in afternoon. First PG&E tech said gas is on, but very low amount coming out of line, they must have installed valve incorrectly. Need to have 5-Star come back and check the valve. So, the same tech came back at 4pm to check it. It was fine. He spent the next 2+ hours in the pouring rain working his butt off to troubleshoot the problem... to find out it was an issue with PG&E's gas meter not working well at all!! They placed another call to PG&E and they came out within 30min. PG&E had to replace the entire meter, as it was barely working! PG&E just left about 15min ago. Hopefully I have hot water soon! And City Inspection still needs to happen. So I'll report back if something doesn't go smoothly. But so far I'm pleased with services and work done.

Marlena C.

09/12/2022 12:00:00 SA

My go to plumbing company. Fast response. Reasonable prices. Reliable! Always show up. Always wear booties without asking. Clean and the work works!

Grace D.

02/02/2021 12:00:00 SA

I will always call 5 Star plumbing first. They are responsive, reliable and their technicians are very professional. We were having a major plumbing issue with our main sewer line. 5 Star came out the same day, diagnosed and solved the problem effectively. I highly recommend this company and would make them your first call!

Stacy H.

8/28/2019

Our large water heater broke on a Saturday morning. A plumber from Wizard Plumbing came out and gave us a bid to replace it. It was around $3,200. The salesman who gave the bid said, if you get another lower bid, call us, we'll see about matching it. In due diligence my husband called 5 Star. Instead of coming out, they had us send them pictures of our water heater, and were able to give a bid over the phone, (which they also sent over text or email for confirmation ). The bid was more than $500 lower than Wizard's. My husband called Wizard and told them if the price difference. If Wizard had come down even a couple hundred dollars we would have given them the business, but they never called back. So we set of the job with 5 Star for Wednesday morning. Two friendly, professional, efficient men showed up on time and did, as far as we can tell, an excellent job. They took the time to explain how to light and drain the heater. They were professional in every way and they stuck to their original bid of approximately $2600. 5 stars to 5 Star!

Anja J.

11/06/2022 12:00:00 SA

Peter came to our new house to fix some minor plumbing issues that we were having, as well as to take a look at a few concerns that we had about our water heater and shower. He was right on time and immediately got to work. Peter was knowledgeable, efficient, and very easy to work with. We appreciated his expertise. After he left, I asked for a written estimate for some additional work and I received it within 30 minutes. Highly recommend this company and we will definitely be using them for any future plumbing needs!

Melissa B.

4/30/2018

I requested a quote over yelp of 4 different companies. 5 Star was first to respond and within a matter of minutes. And although not the cheapest quote they were very responsive and answered all my questions promptly. So we hired this company. We made an appointment for the date I requested. They came as out when they said they would and fixed the problem. Also the guy was friendly and fast. Thanks

Mitchell M.

10/05/2022 12:00:00 SA

350 per meter for a gas pressure test and 180 dollars to show up. That is ridiculous. Thank you for being up front so I can move on to the next.

***Update 3 10/13/22***
They continue to threaten me and lie. I have asked to go over the recording with them in a PM and they have not responded. I will not take down the review because of the lie I threatened to leave a 1 star review to get free service, and they did over charge. They indicated they wanted thousands of dollars to pressure test 8 gas lines. Probably a miscommunication, but instead of reaching out to clarify, the called me a leir and threatened to report me. Great company and costumer service...NOT!

***Update 2***
This company continues to lie about the content of the conversation. Please forward me the conversation and we can listen to it together and have a conversation about it afterwards. At no time did I threaten I would leave a 1 star review if I did not receive a free service. Stop lying.

**UPDATE 1***

The response below did not address anything mentioned above, and I never threatened anyone. I never asked for someone to come out for free. They may be honest, but they are over-charging. Other price ranges for the work I requested were: Show up for 180 subtracted from the estimate of about 800 dollars for all the units to have a pressure test. Another company told me 4 hours at about 250 an hour, but they would give a discount if I choose them to fix the leak.

The guy I spoke with on the phone said that it was 350 a pressure test, to which I said that would be several thousand dollars. To which he said yes that's what it cost and he doesn't set the prices. Thus, the one star review.

Ali N.

04/08/2022 12:00:00 SA

Scheduled them for next day . They came and fixed my sink . If I have more plumbing Problems I'll call them again .

Java J.

11/29/2021

Technician arrived and had a snake that you could rent at Home Depot. I expected professional quality equipment. He ran the line under my house and couldn't reach the clog in my main sewer line. He gave up and charged me just under $200 for a service call.

I contracted another company that fixed the clog.

Jim W.

10/22/2020

Manufacturer had a defective fan. After some communication mixups and effort to pin down a root cause, 5-Star came out and installed a properly working fan. No problems.

Local Y.

10/04/2021 12:00:00 SA

Timely response and skilled evaluation saved a lot of time and money. 5 Star was the second company to look at the problem (a leaking shower), and I am so happy I called them for a second opinion because the first company got the problem all wrong (and naturally they quoted 4X the cost to repair). Very happy with results.

Terrence B.

07/07/2023 12:00:00 SA

I recently had an urgent plumbing issue, and I am extremely grateful for the outstanding service provided by 5 Star Plumbing. On the morning of July 3, I discovered a leaking expansion tank, which had caused significant flooding in my garage throughout the night. I turned to Yelp to request repair quotes, and 5 Star Plumbing responded promptly with their competitive pricing.

From the very beginning, their responsiveness and efficiency impressed me. They wasted no time in sending one of their skilled technicians, Adam, to my home. I cannot speak highly enough of Adam's professionalism and expertise. He quickly assessed the situation, explaining the issue and providing clear recommendations for repair. I appreciated his straightforward approach, which instilled confidence in his abilities.

What truly amazed me was Adam's speed and efficiency in replacing the expansion tank. Within a matter of minutes after arriving, he had the new tank installed and the leaking issue completely resolved. It was clear that he possessed the knowledge and experience to tackle such problems with ease.

Overall, my experience with 5 Star Plumbing was exceptional. Their swift response, competitive pricing, and the remarkable expertise of their technician, Adam, left a lasting impression. I am delighted to award them a well-deserved 5-star rating. Without a doubt, I would highly recommend 5 Star Plumbing to anyone in need of reliable and efficient plumbing services.

Hope W.

11/10/2021 12:00:00 SA

I have used 5 Star three times in the last year. First, for a couple of small repairs that needed to be done after I moved into my new place. Second, to fix the work that another plumber had messed up on a running toilet. And third, to repair my broken water heater. Every time, they were incredibly responsive, professional, and fast.

With my water heater, they helped me find the right part (when the manufacturer wasn't picking up and Home Depot had no idea what part was needed) and navigate the warranty process with the manufacturer (truly beyond what they needed to do).

They will always be my first call going forward. Thank you for your great work!

Vanessa J.

9/19/2017

Peter and Oleg came out within an hour and 30 minutes of my initial Yelp message requesting a quote and possible service.

All went very well, they were pleasant and polite in my home; wearing shoe covers for my carpet and Oleg acknowledging my children.

For $40, they picked up toilets I purchased at Lowe's and brought them back to save me a trip with 2 little kids. Worth it.

2 new toilets and a new garbage disposal, 3 1/2 hours later and we're mother in law ready over here!

Matthew R.

05/01/2022 12:00:00 SA

We've used 5 Star a couple of times for emergency plumbing issues. We've always found them to be prompt and professional. They didn't push unnecessary costs on us, instead advising us of issues that will likely come up in the future. We would definitely recommend.

Tim B.

8/21/2019

Called them a few times. Always responsive and the plumbers they send are always professional, and give great service.

Ray S.

6/16/2021

Very responsive. Came out within an hour! A little pricey, but quality work. Definitely recommend.

Jonathan L.

3/20/2019

I had a problem with my toilet flushing and my sink had some draining issues. Both fixed in less than 30min. Add the fact that they were able to come down and fix it within a day and this is definitely 5 star service.

Aaron L.

2/29/2020

Tech's sounded nice and provided reasonable evening prior heads up when they had to cancel/reschedule (I never met them personally). Tenant's had no complaints about them either. Pretty annoyed at the advertised $49 diagnostic quote when quoted over the phone that turned out to be $160 when the invoice arrived. Apparently $49 is the cancellation fee, but the minimum diagnostic fee is $160. Not sure why I was told a diagnostic service call would be $49 if it's impossible for the price to ever be that low unless you cancel your appointment and they never show up - as far as I'm aware of, that's the only situation where you'll end up paying $49. Wouldn't mind paying the price of business if an honest quote was given up front. Nice people on the phone/chat/email though.

April N.

04/02/2018 12:00:00 SA

Professional, troubleshooting people! Very professional! Highly recommend! They put booties on and removed our toilet to find the issue! Very upfront and very good!

Sandra F.

1/16/2023

5 Star Plumbing did a great job replacing my garbage disposal. Eza is knowledgeable, professional and honest. I am very happy with my service and will use 5 Star Plumbing again.

Daniel H.

4/20/2022

Professional, courteous, punctual. Peter did a very good and thorough job adding a line at my home. Office was good at getting back to me regarding some questions I had prior to installation.

I would recommend 5 Stat Plumbing.

Veronica P.

05/09/2020 12:00:00 SA

Ivan from 5 Star came out right away and made great efforts to help revive my ancient system. He was polite, professional and explained everything he was doing and educated me about the process. Unfortunately we were unable to come up with a way to resuscitate my system. But I was very happy with Ivan's efforts and his integrity!

Marco B.

9/14/2022

We had a clogged shower drain, called up 5 Star Plumbing and they answered the phone quickly and sent Eze out to my location in less than one hour. Eze was thorough by going in my (tiny) crawl space to check for any bad pipes, as well as made quick and clean work to fix the shower drain. He was in an out in less than an hour.

Daria M.

11/18/2017

Great work, friendly service and very reasonably priced. I'll definitely trust them with any future plumbing needs!

Jackie B.

7/28/2019

I would highly recommend 5-Star Plumbing. We have used them for multiple projects and each one was completely timely and professionally. We have another few small projects so have them coming back this week for me.

Natalie W.

05/03/2023 12:00:00 SA

5 star plumbing completely saved the day! My mom has been on her own the last few years since my dads passing. They have owned and lived in their home since it was built in the 50's. My dad was very conservative about money and repairs and only fixed,updated and replaced on an as needed basis. My mom has followed suit . So when I got the call that all toilets were out of commission and sewer water was backing up in sinks and bathtubs and I was out of town on business I was flummoxed. A co worker recommended 5 star. They are a 24 hour service do they got someone out within a few hours. My mom said they were kind and knowledgeable. I was provided a written estimate and the work was performed within that price. Most importantly the work done has solved the problem without reoccurrence. Will refer and use again!

Kevin F.

10/20/2022

We found water dripping from the ceiling of our laundry room this morning, which is right below an upstairs bathroom. Five-Star's Amir and a partner whose name I'm sorry I didn't catch, came by that afternoon, arriving 20 minutes early (!). They removed a patch of ceiling dry wall and quickly identified the problem as a leaking toilet, which they were able to fix well before dinner time. I was very impressed. I chose Five-Star based on all the five-star reviews I've seen for them, and they really lived up to their name. Five-Star is now my go-to place for any plumbing work I might need.

James H.

01/11/2019 12:00:00 SA

The clog was way beyond over-the-counter hardware supply solutions. Should have called these guys sooner. They fixed the drain within 24 hours of my first inquiry. Paul, the plumber that did the repair, was prompt, courteous, knowledgeable, and very professional. No aggressive upsells or gimmicky subscription-based services. Very reasonable rates.
It's also worth mentioning that my wife and are always suspicious when there seems to be too many 5 star reviews here. But after this experience, I'm convinced they've earned each and every one. They've definitely earned a loyal customer.

Minesh P.

12/01/2020 12:00:00 SA

5 Star helped replaced my water heater back in Oct'20. Customer service was excellent. The customer service rep (Alex) was very nice. He patiently addressed all my questions to full satisfaction. The plumber to replace water heater came on time and did an excellent job. Overall, I'm pleased with the service and certainly recommend it to other.

EcoWay L.

4/23/2020

Ran into a main line pipe on one of our landscaping projects and 5 Star Plumbing came out the same day and had everything fixed and back to working order within an hour. Our crew was able to resume the project with no delays. Definitely a great group of guys and will definitely call them again for our future plumbing needs. Thanks!

David D.

11/12/2020 12:00:00 SA

Adam - The technician. Thanks for your great plumbing skill to come up with a new gas line. He is friendly guy. Best.

Erin M.

6/17/2022

I called this morning and was given a timeframe for someone to come out. Peter called and asked if he could come early which was a definite YES! He was kind, courteous, and was able to quickly assess the situation and make the needed repairs and drain cleaning. I would highly recommend this plumbing company! Thank you so much Peter!

Sandra S.

12/17/2017

5 Star is what 5 Star Plumbing really is. Oleg came out the very day I called and fixed my leaking faucet in no time! He was knowledgeable, professional, efficient. I highly recommend 5- Star Plumbing and I will continue to use 5- Star Plumbing for future issues! Great Prices can't beat!!!

Barbara H.

2/15/2022

I can't say enough good things about this company. It was an emergency and their service was prompt. Their installers were respectful of home knowledgable and professional. Petr was incredibly kind in working with my financial difficulties, THANK YOU!

Shane L.

4/14/2018

Incredibly prompt and responsive over the app. In-person very respectful courteous and professional. I'd highly recommend 5-star plumbing.

Laura N.

7/27/2020

Out of town repair work can only be done with someone you trust - thank you 5 Star! Oleg did a great job replacing our water heater quickly and safely. Very happy repeat customers.

Alexander L.

2/13/2018

Requested a quote on Yelp when our water heater went out on Sunday. Got a response from Joe within 10-15 mins. He gave me a quote but said they won't be able to come out until the next day. After getting a couple of more quotes decided to go with 5 Star. Called main number and left a voicemail. Joe called back on Monday morning and set up a time window. Peter showed up within the window given and began working on my water heater issue right away. He was professional and was able to give me a few pointers. I was happy with their response time and quote. Will keep these guys in mind for next time.

Jessica A.

1/23/2023

We've called on 5 Star several times and each experience has been positive + reasonably priced. Most recently, Eze fixed our water pressure problem quickly and efficiently. Would definitely recommend this team for all plumbing issues.

Nicole S.

11/04/2017 12:00:00 SA

Peter from 5-Star is awesome! I called him and he came the next day first thing in the morning. He took his time made sure everything was perfect before leaving and very reasonably priced. If we ever need a plumber in the future he's the one to call!

Tes E.

7/20/2023

5 Star Plumbing saved the day for us! Our water heater stopped working. It was so easy to talk to them and make an appointment. They understand the exigency of the situation, I called at 7:30 a.m. Peter was in our house at 8:30. He patiently diagnosed the problem. He didn't come out with a goal to sell me something. He checked the problem, waited, and then recommended what needed to be done. He tried to save our very old water heater but unfortunately it cannot be saved. He fixed our situation and by 1:30 p.m. on that same day, we have a new water heater and problem solved!

Erin M.

07/05/2022 12:00:00 SA

Beware, their pricing is a SCAM. They offer a 20% discount for their services through Yelp. When I called originally I asked for the price of the service needed and was given a quote. I said I would call back to confirm a day and time. Later I saw the 20% discount offer through their Yelp site and called back. The person I spoke with gave me the same price, after taking off the 20%. I explained that the price he just gave me was the original price he quoted earlier. He then said all their prices are already discounted at 20% off. So, there is no discount, it's just a way to get you to call and be tricked into going with them.

Johnboy S.

2/22/2021

Ivan came by on time and was very professional. He used his technical expertise to solve the problem. Great work!!

Rob H.

11/24/2020

Called them and they came out the next day. They even showed up early and did the job super fast. Now there's no more leaks. I'll call them back for any plumbing needs.

MP G.

6/13/2023

Thanks for fixing my leaking shower on such short notice. Khalil did an awesome job, he was also very courteous and professional.

Faye P.

4/16/2020

Sewage started coming up through my shower drain, after calling I was able to get an appointment withing a few hours. They found a blockage in the line and had it removed within an hour.

Chris E.

5/16/2021

Assisted us twice now. From what we experienced, they are honest, efficient, and have helped both times. Also, usual Amy send someone out in a reasonable time that fit my schedule. We will use them again.

Lina B.

6/13/2023

5 Star Plumbing is a reliable company that you can get help from them in your projects or if you have any issue in your homes. They are willing to help and detailed oriented that you can trust them. When there is an issue, they go above and beyond to help. Their priority is based on customer satisfaction, so their helpful tips are life saver. I had the best experience with them and I recommend this company to everyone who needs help. I had an amazing experience working closely with them.

Linda C.

04/08/2021 12:00:00 SA

I had a pipe clog up problem (restaurant)
Got recommend to call 5 stars and i m happy with their work. They are professional, after service, they also teach you what to do to prevent the problem coming back again. The price is $265 flat to clean out open the drain line.

Katherine O.

07/02/2022 12:00:00 SA

We called right before they closed when a pipe clog caused sudden overflow in our kitchen and washer machine. Peter came out the next morning and resolved the issue quickly with good vibes (our dog approved).
Overall positive and professional experience; would call again in the future.

Vintage S.

7/21/2018

We had them come out to fix a shower valve issue where the hot water was blasting out. We were very impressed! They were very polite and clean, the problem was fixed within just a couple hours. They aren't the cheapest, but they do a great job and we will be using them for future projects.

Tim M.

1/22/2019

I recently had two toilets installed by 5-Star and the technician was Paul. He was a total professional. He was real patient with all my silly questions, answering all of them to my complete satisfaction. He was polite, he was on time, he was neat and clean, he worked quickly and efficiently and was a very pleasant man. When he finished I had two new toilets and there was no mess to clean up or trash to take care of. I cannot speak highly enough of Paul and his professionalism and courtesy. I would recommend 5-Star to anyone looking for a top quality plumbing job. 5-Star is now my plumbing company forever!

Pam H.

11/13/2018

Found 5-Star Plumbing job using Yelp, and had them do a small plumbing job at our house. They did a top notch job quickly and at a reasonable price! We are 100% satisfied with work and follow-up and highly recommend 5-Star Plumbing.

Michael B.

06/12/2018 12:00:00 SA

These guys were the only company that responded to me via Yelp. The owner was super professional and understanding of our situation. I highly recommend these guys over anyone else in the Sacramento area.

Kirsten D.

2/18/2018

I had an amazing experience with 5 Star Plumbing! I had a clog in the main line of my house, causing a backup of dirty water into my tub. I have had this problem before a couple months ago, and another company used a camera snake and saw a huge piece of tile/grout in my main line, covering 80% of the pipe. Some toilet paper got stuck on the tile, causing the complete clog and backup of water. The other company relieved the toilet paper clog, and quoted me $700 to get the piece of tile removed.

Fast forward to present, and I still hadn't had the tile removed ($$$$!). It clogged again, and 5 Star Plumbing was the only company able to come out today to relieve the clog. I called them at 2pm, and Oleg came out the same day at 5pm.

Oleg was able to clear the toilet paper clog with the snake pretty quickly, and was able to see the piece of tile and broke it up. He was able to pull the tile out and clear the pipe!! And he didn't charge me more for all of this extra work he did to pull the tile out. He saved me $700! Oleg was super friendly and I am so grateful for his work! I will definitely be calling them first next time.

James C.

03/04/2023 12:00:00 SA

The service was very professional and thorough. The technician, Khalil, was respectful of our home, and very knowledgeable about fixing our faucet and dishwasher. Would 100% use 5 Star again.

Vinia O.

5/18/2022

Ahmad is professional, timely, and nice. He came and quoted the jobs before he started working. During his work, he explained everything he was doing and did a great job. No more leaks! Yay!

Pamela L.

05/06/2022 12:00:00 SA

I could not believe I dropped a small Bath & Body spray in the toilet and it disappeared! Called three plumbers that said they offered emergency services. It was a Thursday evening and I had to leave a message. 5 Star called about 7:10am today and were out here by 8:00am. Yev was very professional, quick and thorough. I would never hesitate to use 5 Star again, in fact I've already told several people about them. Good job Yet and thank you!

Abby Z.

3/17/2019

Excellent service. Very responsive. Appreciate the work done in my bathroom! Thank you

C L.

9/29/2018

These guys have saved me in many ways through their honesty and professionalism. I just bought a house that has a lot of hidden issues and have had to call 5-star plumbing more than a dozen times with problems, and they've been very practical and sensible. Joe has been great in answering all of my questions and troubleshooting over the phone and by email. They are amazingly responsive and professional. If it wasn't for their dedication to customer service, I wouldn't have been able to get the information I needed to buy the right toilet, while waiting at Home Depot... or catch a bunch of squatters who have broken into my house... or have a truthful report on work done by another plumber who had been trying to scam me. 5-star gets 5 stars from me for their honesty, professionalism, and expertise. I don't think I would hire anyone else.

Tia P.

09/01/2022 12:00:00 SA

We had a clog between our kitchen and garage which resulted in flooding in our kitchen and garage. We called and Eze showed up within 25 minutes as they said he would. He quickly diagnosed the issue and took care of the clog. Wonderful service and extremely friendly!

A R.

10/26/2019

1st encounter with them was great. Brandon came out to assess our leak, gave us an estimate and stated that we could bring the price down more using a 20% coupon if we checked-in with yelp.

2nd encounter - When my husband called set up an appointment, he inquired about the 20% coupon but the guy who he spoke to, Alex, gave my husband the run-around and was very vague about it.

3rd encounter - 2 guys came out, one of the them Peter who was the main guy. Initially he told me that he would only fix part of the line at the initial quote I was given. I also asked about the 20% coupon using the yelp check -in. He said no, that the quote already included the coupon (despite it not being listed on the written quote we were given). I had to explain to him that the quote included more work and not the 20% coupon based on my conversation with Brandon. He called the main office to confirm and told me that he could change the entire line but that I couldn't use the coupon. We decided to have them fix the line anyway without the coupon. Their work appeared to be well done, however a few days later, my husband noticed that the top plastic covering of the main water supply line was missing. We opened it up and what did we find? A broken top shattered into pieces. I get it, it's plastic and is probably pretty old and was worn from the heat but we would have appreciated it if they had told us instead of leaving it there for us to find.

Jason W.

11/16/2017

Oleg did great. Price is fair. These folks run a good business. In the future I won't hesitate to call this company. He snaked my line and unclogged my tub in less than an hour. He left a great impression on me.

Dustin E.

09/02/2020 12:00:00 SA

Very fast and professional service. Came out in the evening to check on a water pressure issue. They were at our house in less than 30 minutes from reaching out to them. Highly recommended!

J C.

12/04/2022 12:00:00 SA

I called them for a plumbing issue and they came out same day . I've now used them for a second time and once again they were amazing!

Rhea D.

12/28/2017

Very professional. Oleg replaced our broken garbage disposer in less than 20 mins! I will contact them again if I need any plumbing job done at my house!

Ale S.

12/04/2018 12:00:00 SA

Quick and great service from Alex. He diagnosised 2 sinks and was able to fix them. I would recommend and use again.

Lisa S.

12/14/2020

We called 5 Star Plumbing to install a kitchen faucet for us and they were able to get us an appointment super quick which I was thankful for. Peter showed up on time and was very knowledgeable and did an excellent job! I also appreciated his pleasant nature and willingness to share trade secrets. I would absolutely recommend 5 Star Plumbing and will definitely use them again for my plumbing needs. They were also $100 less than other places that we called for a quote, so a win all around!

Angela C.

11/23/2019

Excellent plumber. Be able to detect the source of the plumbjng leaking without open the wall and open up my floor as the other plumbers suggested. Good job! Deserve a five star review!

Becca C.

6/13/2019

Answered a few questions via Yelp online. Scheduled an appointment- same day! Provided quote in their Yelp response to me. Sent a friendly, knowledgeable plumber out. Fixed the problem and quote was the same.
Will use 5-Star again if needed! Highly recommend!

Heather M.

2/13/2018

My plumber was on time, did quality work, charged a fair price and was very friendly. He also cleaned up after himself. I Would highly recommend.

Aleksey Z.

09/06/2017 12:00:00 SA

Had a problem with the garbage disposal and got referred to this place. Was easy scheduling an appointment and got a cheaper estimate than what I was expecting. Oleg did a great job explaining exactly what's wrong, how he will repair it, and how to prevent this from happening again. And now the disposal works like new. Would highly recommend.

Nikia C.

4/15/2022

Excellent service! They were at my home within the hour. Ameer and Azi are very professional and kind. The price was very affordable, and they were knowledgeable and quick with fixing my issue. Thank you so much 5 Star and I will be using your company in the future again if I have plumbing issues. I highly recommend this business!

John C.

07/12/2023 12:00:00 SA

The company name says it all. 5 STARS!! Adam is the man! Nice, professional, and did a fantastic job. I was a little nervous picking this company at first, but when Adam showed up, man... I knew I was in good hands. Pick this company for your plumbing needs in Sacramento. I read reviews before calling and I can see why other customers left fantastic reviews now that I have experienced the work. Thanks Adam!

Kaleena S.

01/02/2020 12:00:00 SA

This was the second time using 5-Star Plumbing and, similar to the first time, amazing customer service, very efficient, and professional. The first time, they replaced my water heater (including converting from gas to electric) in our basement and installed a sump pump. Today, they easily diagnosed the loud banging noise that occurred while using our dishwasher (missing/broken straps on pipes in crawl space) and fixed quickly! I will continue to use this company for all future plumbing needs. Thank you!

Roberto G.

7/16/2023

5 Star responded quickly and set up the appointment next day. Eze was early to the appointment, diagnosed the problem with our hot water pressure and was able to install a new hot water heater the same morning. Highly recommend!

Michael H.

4/20/2019

Truly a 5 star company. From setting up the appointment to completion, such a smooth plumbing experience. Adam was excellent in unclogging our kitchen sink and when I asked him about changing out a valve he said he could do it right then and there! If you have a need for plumbing work, do not hesitate to contact 5 Star Plumbing!!

Janet F.

11/05/2022 12:00:00 SA

This is my new company to call for plumbing issues. They are fast, efficient, timely, professional, and the technicians are skilled, explain options, and get the job done. Want a plumber for same day service? Call these folks. Amir fixed leaky washing machine valves and did a great job. Arrived only hours after I called. Explained everything and quoted a price. Thank you 5 star for helping us!

Nizar M.

07/12/2018 12:00:00 SA

The name of this company is very well matches the type of service and the quality of their work. First class job.

Crystal M.

12/26/2020

Amazing service! Very knowledgeable and helpful! Will definitely use them in the future and highly recommend!

D T.

3/21/2019

There is a reason why these guys are so highly rated...I can't think of anything better that they could have done. I needed my water heater replaced asap....Super fast response, excellent on time service, very reasonably priced compared to their competition and he cleaned the pipes under my sink when he didn't have to. They will go out of their way to crush the competition and I think they are doing a great job at that. Will definitely use them for any other plumbing project in the future.

Suzanne C.

01/08/2023 12:00:00 SA

Came out with 24 hours. Paid what was quoted. Eze was very nice and described everything. Definitely recommend and will use again if needed!!

Sam S.

2/19/2021

Our hot water went out this morning. We called PG and E and the guy said it was a thermocouple. We called our home warranty company, but the 2 companies they out us in touch with said Tuesday. TUESDAY!!! Like we weren't gonna shower for 4 days.
We called 5 Star, told them what PG&E said, and they told us they would out in a couple of hours.
The guy showed up right when he said he would. Did the work in a half hour, charged us exactly what he said he would. After a half hour, we had hot water. A great experience.
Tuesday??? I don't think so!

B D.

9/22/2021

We have called 5 Star twice this year: first, to find an unknown leak that turned out to be in a sprinkler line under our patio. They came out within an hour, thoroughly checked our house and property, identified and capped the leak. Most recently, they came out and repaired our water main supply line to the house. In both instances, they were prompt, professional and thorough. Because that second repair to the water supply line involved digging a trench across our property--through a maze of tree roots, no less-- they worked cooperatively with an arborist we hired to be sure to avoid unnecessarily cutting major roots to our 100 ft. redwoods and 80 ft. oak trees as we wanted to preserve the health and stability of the trees. They did a fantastic job! Highly recommend. This company is knowledgable, accommodating, prompt and professional.

Ben S.

10/21/2019

Alex and Peter did a great job installing a new faucet in our laundry room, which had been causing a leak. The entire installation took about an hour, and they organized the lines in a way that was superior to the previous configuration. The new faucet matched the form and functionality of the old faucet. They were courteous and friendly and even fed our neighbors chickens some sunflower seeds :)

Joseph T.

7/23/2020

Great guys. Awesome company. Ivan was top notch. A hard worker - honest, fair, professional and smart.

I would recommend 5 Star to friends and family. I will definitely be using them in the future.

Gurman S.

12/24/2021

My toilet was leaking and wasn't working. I had a few other things that needed fixing around the house and Tony did such a great job coming in figuring out what was wrong, provided great service and finished the job fast. I would definitely recommend Tony to any one!

Jo W.

01/08/2021 12:00:00 SA

They arrived same day I called. Ivan was the gentleman that arrived to do our electrical work. He was very professional and knowledge. He solved the problem and resolved it quickly. Great compNY.

Adrian S.

11/11/2018 12:00:00 SA

They came out and added a valve to my water heater and only charged me for the parts because smud needed that additional part for a rebate . This companies goal is to keep their customer happy and Peter even fixed a faucet issue in my bath tub to keep me from spending money on replacing the whole thing . Thanks guys .

My shower head started leaking badly all other plumbers were booked until Monday and so was 5 star plumbing but they still sent someone out on Sunday and replaced my shower head and gave me great tips thanks Ben .

L A.

1/21/2023

We emailed for a quote and was answered right away,even on a Saturday. They arrived within 2 hours of being contacted. They fixed our clog eyelash curler and reset our toilet. They were professional, fair priced, and gave us options if things didn't work out. They cleaned up and were consciousness of our home. I will use them again.

H3h8m 3.

7/21/2019

I used 5-Star to fix a leaky valve for a washing machine. They were able to accommodate my schedule by coming out on a Sunday morning...SUNDAY MORNING! I received a text about 15 minutes before Max arrived. Max quickly removed and replaced the leaking valve, checked it for leaks, and then he was done. Professional, clean, and quick service, at a reasonable price. I would definitely consider them or other plumbing jobs. Thumbs up.

Johnson T.

1/16/2023

I sent 5 star plumbing a yelp and they responded right away and came out in the hour. They fixed a leaking ceiling in less than an hour and gave a great rate. Will definitely continue using them in the future, thanks Khalil!

Casey A.

6/26/2023

Prompt response and resolution of baby wipe clog. Seeing the issue on camera gave piece of mind the issue is resolved. Thank you Khalil for a great job and excellent communication.

Michelle B.

7/17/2019

I had originally called for several plumbing companies to give us quotes for a plumbing problem. Another company was able to come to our aid first and so we went with them.

Keith M.

9/15/2018

Oleg did a very good job of finding and fixing the problem between the clean out and the toliet. Very fast and efficient and the communication on arrival time was good. Great service.

Joshua N.

08/02/2023 12:00:00 SA

Plumbing problems typically stink to begin with, particularly when they're not yours!
My wife's grandma woke up to a flooded garage thanks to her washing machine wall valves bursting. It was a Saturday, and most plumbing companies weren't available until Monday or Tuesday.
I saw 5 Star Plumbing had fantastic reviews on Yelp and decided to give them a call, not counting on them being able to assist us any sooner. Thankfully, Amir was available to come out approximately six hours later the same day.
Amir was empathetic, friendly, helpful, knowledgeable, polite, and professional. He was on time and quickly assessed the situation, agreed with my take on it, and promptly gave us a very reasonably priced estimate. They have a $200 minimum charge on the weekends that go towards your service call, which is very fair and reasonable.
He needed to grab a few things at Home Depot, so he quickly ran there for parts, and my wife's grandmother's washer was back in business in nearly a record time soon thereafter. Amir was also kind enough to let us know about some issues we were unaware of with her sink that's next to the washer as the wood was rotting from underneath thanks to the leak that had apparently been occurring for much longer than previously known.
I'd gladly recommend them to anyone and can't thank them enough for their professional and prompt service with reasonable costs.
They had great communication from start to finish and were wonderful to work with every step of the way.

Moises A.

6/15/2022

Great service. Took care of our issue same day.
We needed to have a preplumb for a washing machine finished up in our garage. They had all parts needed to finish the job

Annie H.

5/15/2019

I woke up this morning to find that our kitchen sink was not draining. I had to leave for work so I asked my husband to call a plumber to get it fixed. As I was leaving work I got a call from my husband that the plumber was on his way so I rushed home. The plumber that came was perfectly pleasant and he fixed the problem by snaking the pipe in about 15 minutes. The only reason I'm leaving a 3 star review is because we were charged $221 for 15 minutes of work. It seems crazy to me to pay what was essentially almost $800/hr. Again the service we received was fine, I just feel like the cost was outrageous.

Nicki R.

07/08/2018 12:00:00 SA

I sent a message for help at 10:15a on a Sunday and they were here by 11a! Everything was quick and our drains are running smooth now! I would highly recommend them for any plumbing issues! Thanks!!!

Charles N.

09/12/2022 12:00:00 SA

This company is amazing! Leo responded to my message within 10 minutes and quickly set me up with an appointment on the same day! Then Adam arrived and installed my new gas stove in less than half hour! Adam loves his job and he does it with a smile. He's just about the nicest guy you'll ever meet. It doesn't get better than this!

Casey M.

02/02/2023 12:00:00 SA

Had our plumbing done with a great price, did above and beyond of what he was told to do! Amir was so nice and did his job to the fullest!

Sean V.

04/03/2022 12:00:00 SA

We just purchased our first house. Move in day. Yay!! Upstairs toilet backed up. Home warranty company sent out a sub par tech. They couldn't do anything. I called 5 star. Khalil came in, assessed the situation, came up with a game plan, and accomplished the mission! Will definitely use 5 Star again and will request Khalil.

Also- called today at 8:15 am(Sunday) Khalil was here at 9:15am. Job done and he's gone before 10:30 am. Now we can enjoy our remodeled bathrooms in our new home!!

E R.

10/31/2017

Peter helped me install a washer pan, replace faucet, spout diverter and other things. His work is top-notch and very responsive. I previously tried to get a quote from other companies but Peter is so quick that he is already done with the job while the others are still scratching their heads for an estimate. I highly recommend Peter and his team. He should change his company name to Superstar Plumbing! It certainly deserves more than 5-stars. I will now call Peter as my go to guy for any plumbing work. His prices are also very reasonable. Thank you for a job well done!

Marilyn W.

1/30/2021

Replaced hot water heater efficiently and on time. The problem was the POOR CUSTOMER SERVICE in their office. I asked them to send me a copy of the permit and call for a inspection. The job was done on December 22 and I called to ask when I would be getting an inspection 4 times before the job was inspected on January 12, 2021. Each time I called I was told someone would call me back tomorrow' and no one called back. No one knew the status of the job when I called. It was a very frustrating experience.

Laura P.

10/09/2019 12:00:00 SA

Response to Joe (Business Manager):
Good! you forward everything to your attorneys, hope they don't think you are as shady as your business which you are. You will need those attorneys, I will expose you to the media too.

I don't even want your business. I was looking for a professional! We would have paid for your services if you even knew how to turn off the water to begin with! But your technician didn't even know how to do that much.

As far as morals and Ethics? Don't make me laugh, you agreed to give me full refund and then you retaliated when I didn't take the review back. Yea..... those kind of values.

UPDATE: BEWARE PEOPLE! DO NOT USE THIS COMPANY AT ALL!!! EXPECT TO LOSE $156 FOR AN INACCURATE DIAGNOSIS.

Since first encounter on 10/03/2019

I was initially informed that the $49 cancellation fee would be so that I made sure I did not cancel and would go towards work/repairs, which nothing was repaired or worked on. I expressed my frustration and experience on a yelp on 10/03/2019 review and through a couple of email exchanges, Joe agreed to refund me in full the amount for services not rendered and even offered $199 in credit for future services, and acknowledging to take full fault for what happened. I informed them that I had already contacted a new plumber, not only did the new plumber fixed my shower knob in less than 15 minutes for only $40, but without structural damage to the house. Since I would not agree to either contact them for further services or change my review on yelp, which I never agree to do, they continue to harass me via phone and email almost everyday and finally, today 10/09/2019 they charged me once again for the full $156 for not willing to work with them. I feel like I am being harassed by this company to remove my negative feedback of a service that was not provided and force me to use their services again to justify the transactions already made without authorization. This company is taking my money without me consenting and yet again, they are able to misuse my credit card information and charge my card, days later without authorization. I already canceled my credit card and reported the issue with Consumer Affairs, Consumer and Environmental Protection Division of Sacramento County District Attorney and Better Business Bureau. I have emails, voicemails and messages, showing the deception, harassment, and fraud this company is doing to people.

Butterscotch B.

4/24/2021

Third day after posted review, Peter came by to inspect the install concerns on both showers and made light to correct the slide bars personally by himself. Although, we had to reach out to Moen for replacement of the used adhesives. After receiving the adhesives, we called 5 star plumbing for Peter to come back in and resolve the issue. Peter made sure that the details were followed, checked in with us, and addressed the install problem as promised. It was also nice of him to accommodate and provide advice on questions regarding other plumbing concerns.

Anna M.

11/06/2017 12:00:00 SA

I will be using this company from now on. Peter just left, I called him and 30 mins later he was at my house installing a new toilet. Everything done in under an hour. He was polite, and professional.

Andrey K.

2/23/2019

Had a leak in my main water line. Sent a quote request via Yelp and got a response in less than 10min. The price was very fair and the entire process from A-Z was extremely easy. The tech came out, same day, on time and the work was done very well. Very good professional service, I highly recommend this company! Thanks again 5-Star Plumbing!

Robert I.

5/20/2023

Same day service from Peter. Came on time and showed me how to fix problem. Very professionally done.

Maggie J.

7/24/2018

Absolute Great Customer Service! Had a leak and these guys were out same day! Will be using them for all our plumbing needs!

CJ G.

04/05/2021 12:00:00 SA

They came out next day for service and replaced my kitchen Faucet and fixed a leak that I have been dealing with for over a year under my sink that another plumber did not fix... They were very friendly and the plumber was Respectful and nice

Martin S.

12/13/2022

I needed a leak fixed in my roof. The gentlemen found the source of the leak and helped me out. Really straightforward and nice people.

Monica M.

2/24/2020

Everything about 5-star was amazing. We had a very uncomfortable experience with our main sewage line and 5-star held our hand throughout the entire process. The price was more than 50% less than other quotes we received. They were honest, reliable and excellent with communication from the moment I called the customer service number. I highly recommend this company and will definitely use them again when we need any plumbing work.

Julie H.

12/16/2021

These guys just fixed a leak in main pipe. They were quick, efficient and friendly. I would highly recommend them!

Abe W.

11/10/2018 12:00:00 SA

Oleg was super detailed and explained things really well, able to give pros and cons for each approach, definitely will have him come back for our plumbing needs. Efficient with time and arrived on time.

Chris A.

9/21/2018

Excellent work! Arrived on time and worked fast. Granted it was a simple install, expansion tank, but it was done fast and clean.

Would I recommend this company.... YES.

Fast, timely, friendly, fair price and were able to do the work on the drop of a dime.

Jan M.

5/27/2019

I needed a new water heater and by chance I came across their card . Joe and Dan helped me with the whole process . Their technicians Adam and another person came and installed the water heater. Both the technicians were very professional and I highly recommended them.

Sam A.

10/14/2020

Grateful that they were able to get someone to come in so fast and work on our sink. The guy was nice and knowledgeable.
It cost over $500 for two hours of work which felt like a lot, and the guy had his mask around his chin for a good part of the time which was frustrating and unsafe.

Mia Y.

7/29/2019

I run an Airbnb from my home and the laundry and kitchen sink were backing up. 5 Star Plumbing was able to adjust their schedule and get a plumber out between 4pm and 6pm. Brandon was able to arrive at 3pm! Brandon went right to work and was able to clear the clog!! Very reasonably priced for needing help ASAP!! I will use 5 Star Plumbing again and I will also request Brandon!

Stan O.

11/09/2020 12:00:00 SA

Ivan from 5-star came over and knocked it out of the park! Within 10 minutes he had found the root of the issue then walked me through all my options for solutions. I took his suggestion to hydrojet. He showed me exactly how it worked and with the sewer camera he had I actually got to watch him fix it in real time. It was a great experience and I recommend this team above all others!!!

Joseph T.

4/17/2020

Well, I live in the Arden area, and I constantly had hard water. Not too mention horrible quality. I was finally able to purchase the Pelican PSE 1800 Home Water Filtration and Softner combo. We all know plumbing can be a headache, and sometimes you can make things worse when you try to do it yourself.

Therefore, I did not hesitate to call 5-Star, and request Adam. Adam not only showed up promptly, but he gave me options. He talked to me about the pros and cons in regards of placement to the system. This guy works hard, but he also does it with a smile. Which is rare nowadays.

Long story short, my new system is up and running and I couldn't be happier. Copper pipes were used, correct fittings, up to code, and works like DREAM! If you want the best, at an affordable price, give these guys a call!

Elizabeth D.

1/20/2022

Where do I begin? My tub was draining slowly but I could tell there was a bigger issue - so I called 5-Star Plumbing and let them know I was looking for someone to troubleshoot the problem. They sent a technician out the next day.

I provided the tech with all the information/symptoms I encountered leading up to the standing water in my tub. With that info, the tech looked under my kitchen sink for a clean out and stated I didn't have one. So he began snaking the mainline from the cleanout in front of the house. After quite awhile and several attempts, he said he couldn't get past a clog of some sort. He stated I may have root intrusion, that I would need a camera down there to be sure, that it was possible my mainline pipe might need a repair but if I couldn't afford it right now, hydrojetting was an option. I documented all of this and asked what do I pay today if he's not able to get my tub to drain? Just under $250 was the final cost. Before he left, we confirmed the water was draining down the tub. When I asked how long this fix would last, I was told this snake/quick fix might last 2 months. He then begin to inspect my tub spout for replacement as I had mentioned this during my original call, that I would like to get it replaced if possible. The tech attempted to remove the spout but was not able to and told me it was welded on. (There was someone in the passenger seat of his truck the whole time during this visit so I thought that might have been why he didn't have time to replace the spout. Because welded on? Really?? lol)

Exactly two days later - on New Years Eve - the tub was backed up again. I called the company first thing on January 1 because it had only been two days, and I wanted to see what we could do to make this right. A voicemail was left stating the tech found a root in the mainline pipe during his visit and therefore they cannot honor any warranty for the services. The same voicemail also stated that for an additional $730 they would hydrojet my mainline and provide a camera inspection as well.

I had to move on - so I called the City who came out and 1) pointed out exactly where my kitchen clean out was, that the 5-Star tech said did not exist; 2) who showed me, via video, that my mainline was fine, I do not have a damaged pipe and that there is a CAP (by design) that would keep any snake from reaching under my house, where the problem/clog actually resides; [I've since learned the tub ONLY drained the day 5-Star showed up because the tub/pipes had slowly been draining for two days prior; the clog/standing water was not triggered by my washing machine, tub, kitchen sink, and toilet, all of which I stopped using at least two days before he arrived] 3) we confirmed there was no root intrusion in my mainline nor did I need to replace it.

Ultimately, I found an amazing plumber who was able to isolate and troubleshoot the problem, then repair it (the problem was directly under my house and nowhere in the mainline that 5-Star snaked.) And yes, the plumber was also able to replace my tub spout which was NOT welded on lol.

I'm giving one-star because the technician was courteous.

Patricia J.

5/25/2023

Called them this morning at 7:30 because our tankless water heater wasn't work and it was flashing an error code. They had a guy on the way right away. Peter showed up and was friendly, helpful, knowledgeable, thorough. He fixed the problem--for now--the rinnai unit we have might be faulty. Really happy for the same day service and the problem is solved for now!

Richard L.

8/16/2023

Last night we called 5 Star due to a leak in the water supply mainline. The technician spent about 1 hour repairing the leak. Cost for this service was an unbelievable $1180. Pure highway robbery.

Amy E.

04/03/2023 12:00:00 SA

We recently had a bathroom toilet that needed to be fixed, as it was wobbling from poor installation from a past remodel with a different company. 5 Star gave us a good estimate and was able to get the job done incredibly fast, and very much to our satisfaction. Incredibly happy with the results and the great communication and service. We will be looking to use them again for our plumbing needs.

Chris L.

7/17/2022

Tried calling these guys twice and the outgoing message says hi this is 5-star plumbing, please wait, and then it hangs up. Tried calling twice and it just hangs up on you.

Stephanie L.

06/04/2021 12:00:00 SA

Showed up same day for site visit, sink @ faucet replacement scheduled for the next morning, completed in just a few hours. Very satisfied with entire process & end result.

Gary G.

09/04/2018 12:00:00 SA

These guys are simply great. Communication. Intensity, work ethic, quality, professionalism, constant photo interaction, great pricing, follow up....I will use them every single time I need plumbing help.... every time!

Rhonda E.

6/20/2018

I thought I had a major plumbing issue, and this plumbing company advised me that it was only a leaky sprinkler valve... they didn't even charge me for the service call. Super honest company! If I ever have a plumbing problem, this is the company that I'm going to call. Highly recommend!

Ken H.

01/01/2018 12:00:00 SA

It was time to replace our water heater and based on the other reviews here on yelp, gave 5-star plumbing a call. They were top notch from the very first call all the way to the completing the job. From calling to verify our appt, advising where to get the permit, showing up on time and cleaning up the job site they did a first rate job. All the while keeping to the quoted price. Our plumber Oleg, was very professional did a fantastic job and left me with confidence in their work. Will be calling them for any future plumbing needs.

Cathy A.

8/29/2022

There was a leak from the supply line in back of the toilet upstairs. In the short amount of time that I was away from the house, it flooded the bathroom, and leaked (like a waterfall) through the floor onto my downstairs entryway (through the light fixture). I was freaked out. 5 Star Plumbing was new to me; other companies had nobody available for today. Amir responded quickly, and he was knowledgeable about the problem. He took photos and explained the issue. Amir was kind enough to inspect the supply lines in my 2 other bathrooms, and replaced a second one, as well, after running to the store to get the correct part. He was professional and friendly. 5 Star Plumbing now has another loyal customer!

Gretel M.

5/15/2018

Discovered a back up in my tub Saturday morning. Called other plumbers and was told that they could not be out until Monday. I obviously had a clogged drain. Called five star plumbing and Peter returned my call immediately. He told me they could be out between 2 PM and 4 PM that day. Oleg arrived at 2 PM. He was very professional. He asked where the clean out by the house was and spotted it right away. I have had many plumbers out over the past 40 years and no one else ever could find it. Oleg spent time insuring the clog was cleared in all the possible places before leaving. I highly recommend this company and will definitely use them again.

Kevin K.

06/10/2020 12:00:00 SA

I hired 5 Star to repair a ceiling fan and lights. They were able to quote me a better price than much of their competitors, fixed the problem quickly, and even installed a holder for the new remote. The service was very professional, very pleased with the work they did.

Liz F.

11/10/2022 12:00:00 SA

They came out the next day after my call. No nonsense pricing. They quoted me a price and it was exactly as promised! On time and quickly resolved problem. Thanks for your honesty.

Byron C.

8/14/2019

Peter did a great job. Very professional and very polite. I will use them again when I renovate the other bathroom.

Miguel Z.

2/20/2020

Our bathtub was draining water slowly and after some DIY work (cleaning and removal of hair, using an auger, and liquid drain cleaner) it was time to call a professional. I was not signed into Yelp, so initial communication was through email and it was done very professionally and they were able to see me on the time that I had requested.

I would like to highlight the work that Nazar and Adam put in at our home to resolve the issue. They were both very professional and ensured that I understood what procedures are being done to the plumbing. Despite the initial suspect of a clogged drain, it turned out to be a more serious issue. The plumbing under the home was mostly replaced when we bought the home, however, the piping/drain that connected the main plumbing of the home (bathtub, kitchen sink, and toilet) was never replaced. It was completely corroded inside of it. This back corrosion caused a leak under the home because of the water pressure building up in the pipe. They cut and replaced the pipe with a new unit and our drain is working with no issues!

So many great things to say about this company and the work they have done. I will definitely hire again in the future.

LaReisha J.

04/06/2022 12:00:00 SA

Thank you Ali and Ron. Ali installed a new water valve shut off valve behind my dishwasher so a new upgraded dishwasher can be installed. Great job and great price with a 20% discount. I highly recommend 5 Star Plumbing.

Julie B.

04/09/2020 12:00:00 SA

We found 5 star plumbing on Google. We were able to schedule an appointment for the same day and Adam the technician diagnosed and fixed our problems efficiently and quickly. Thank you 5 Star!

Felisa M.

08/02/2022 12:00:00 SA

Our tub backed up our downstairs bathroom causing a flood this morning. I turned to Yelp and saw 5 star plumbing had lots of 5 star reviews, so I decided to call them. They provided me with a cost to come out and give me an estimate and they gave me a time frame on when they would be out. They arrived on time and before the plumber walked in my house he put on shoe covers I thought that was really thoughtful. Eze was very professional and worked hard the whole time he was out. I believe it took a little close to two hours to complete. After he was was done he showed me what cause the clog and showed me the water running through the cleared pipes. I didn't think the price I paid was ridiculous and was happy with the service.

Neise B.

05/12/2018 12:00:00 SA

I had a toilet installed. Good price and very quick response. Very professional and friendly. I will definitely use them again.

Niefia Z.

12/15/2017

We had a hot water heater problem - one evening it worked as usual & the next morning - poof - no hot water. After doing a bit of research online I had a good idea what the problem was. When I called & discussed things with Peter (I think) I was told it was probably the thermocoupler - this matched what the internet sites I researched said - so I set up an appointment. Oleg called with an estimated time of arrival. He was prompt - professional & replaced the part. Told me that I'd have hot water in 30 minutes (I did)- he also told me other things I should watch for that may develop into problems. I would not hesitate to use this company again. Very happy with their service!!!

Lola P.

03/07/2018 12:00:00 SA

I called early in the morning and they were able to come out the same day, scheduled between 10 am noon. Peter arrived around 11 am, did a great job. Checked both of my toilets and replaced a part. Very polite and professional. Made sure that the toilets were working. Cleaned up after his work. I definitely recommend them and will use them for future plumbing needs.

Han K.

04/11/2022 12:00:00 SA

Great experience with 5 star to replace our water heater. It was leaking and they were able to fit us in and get out quickly. Amir was kind, knowledgeable and did a good job explaining what needed to be done and why. Will definitely use them again.

Michelle L.

11/13/2022

I don't usually have the urge to run to my computer after a service and churn out a review. However, this business deserves it. I was quoted a price over the phone for a new water heater after ours had decided to flood our living room. The price quoted was the amount I wrote on the check. No upselling, no hidden fees. They got me an appointment the next day. This is after we already had another company make an appointment for us, then cancel the day they were scheduled to come.

Khalil said he'd be here at 10:00 am and was here 5 minutes early. We had also received a text message letting us know he was on his way. The communication was great from start to finish!

The entire job was a bit more work due to the location of the gas line and other factors. It took about 3 hours total. The water heater ended up being the same brand (Ruud) as our HVAC unit that sits next to it so that area of the garage looks pretty slick (if that matters at all!).

I couldn't be more pleased with the service and, from the research and quotes received, the price was not too shabby. Now, I'm off to take my first hot shower in 3 days!

Tom P.

8/17/2020

Very appreciative of Ivan and the team. Quick quote over text/phone, he came out next day to start the work, and he spent two 100+-degree afternoons getting our fan installed on a new circuit on the back deck. I'm now outside working in 99-degree heat, which would have been unbearable before.

Would recommend them for small electrical jobs like this, and may call them for plumbing questions soon, too.

Val T.

3/20/2020

Our bathrooms and toilet plugged and I tried everything: plunger, little hand-held snake, different fluids and even an auger from Home Depot with auto-movement. Nothing worked. I called 5-star guys and they were able to get here in about half an hour not to lie. Mark was courteous and professional and after multiple approaches he got the job done. So we all thought. The following day we got the clog back and I called the company to ask if this was covered by warranty. They said it depended on whether the clog is the same or a totally new one.
Mark came again and fixed the thing in a jiffy for no charge.
5 stars! The prices are also decent.

John C.

8/28/2021

After providing me a solid quote over the phone for a water heater install, they came out, emptied my water heater and then proceeded to tell me that it's going to be an additional $400 on top of the $1,100 agreement we spoke about to cut into a wall which took the plumber I DID hire only 10 minutes. Ron is NOT a man of his word. Don't walk away from this company, run! No integrity.

Laurel N.

03/11/2020 12:00:00 SA

We had major blockage in our sewer line that caused our toilets and bathtubs to back up. Mark came out on a Sunday, took care of the problem. He explained throughly everything he was doing and his follow up appts were timely, easy to work with and we were very satisfied. Thank you Mark. You are a credit to your profession.

Susan L.

6/24/2023

Definitely received 5 star service. Quick response and I got a same-day appointment on a Saturday. My tech (I believe his name was Eze) explained everything, and was friendly and respectful of my home. My shower is working better than ever!

Richard O.

04/08/2019 12:00:00 SA

Friendly and helpful plumber dealt with my 5 year old water heater. There were a couple of things wrong with the heating element, burner and control head but he pointed me in the right direction. In my estimation it was a little more than I expected to pay but i was happy with the service i received from Adam.

Kelsey C.

1/23/2021

I'm writing this review on behalf of my grandmother who doesn't have a Yelp account. I was there for the service and agree with what she wrote.

*********

Everything about working with Five Star Plumbing was a five-star experience. Adam was our technician. He was on time. He was polite and professional. He did everything we needed and he did an excellent job on all tasks. His service was so good that we are hiring them again for electrical. I highly recommend FIVE STAR PLUMBING.

Amy H.

6/26/2021

Great experience with 5-Star plumbing! Highly recommen. Christian came to our house to assist with our shower not draining. He was very friendly and professional and explained process and quoted price upfront. No surprises or upselling!!! thank you!!

Simon Y.

11/07/2019 12:00:00 SA

I've used them twice and both times it was the technician, Peter, that came to address the plumbing problem. He is professional, knowledgeable, and gets the job done fast and effective. He's my preferred plumber.

They may be a bit on the more expensive side, but I've had bad experiences with other establishment so I prefer to go with someone I trust - and I trust Peter to get the job done right the first time.

AugustanScott R.

6/29/2020

They were amazing they came on the weekend for an emergency and didn't gauge us price wise. I would highly recommend.

Ashley W.

8/13/2022

Had great service from this company and highly recommend. Very easy getting an appointment, on time, knowledgeable, and overall just great to work with! Amir and Simon were awesome.

Sherry D.

3/28/2023

Amir was my plumber and he was awesome!! Such a nice man! As a single woman I felt safe having him in my home. He was courteous and respectful. He wore slippers over his shoes so not to leave a mess on my floor. He knew right away what the problem was and fixed it quickly. He cleaned up after himself. I was very impressed! I will definitely refer them! Thank You Amir and 5 star plumbing!

David H.

5/15/2022

I've used 5 star plumbing twice now and both times they were able to send someone out very quickly and give me a quote right over the phone. No funny business. I highly recommend them!

Sabrina J.

3/22/2021

Only complaint was about masking. He did have one but he only put it on the we were within feet. Otherwise very professional and quick. English definitely not first language but he did a great job and made an effort to handle all my questions

M K.

2/18/2021

AMAZING! They are reliable, affordable and trustworthy. Not to mention knowledgeable topped off with some eye candy to look at haha. Thank you for the last minute appointment !!! I will keep you in mind for future jobs.

Justin N.

10/13/2021

Called around to find the average cost of water heater replacement, found this company and they were very responsive, informative, and competitively priced. What made me choose them is their lifetime labor warranty! They even did same day replacement and hauled out my old parts.

I got Khalil, technician, and he is very knowledgeable, informative, friendly and kind. I really appreciate his thorough work and explained everything he was doing.

Overall I am impressed and am satisfied with their work. I would highly recommend Khalil for the job. Great workmanship.

A C.

7/13/2021

Quick response, fair quote, clearly explained work to be done. They did a great job. I would hire 5 Star again.

Eric C.

2/18/2021

I got an initial quote from Roto Rooter for $4800. I had a shower cartridge issue and they tried telling me I needed a bunch of other things done. I was skeptical. I immediately called 5 star and Ivan showed up and fixed the actual problem for $280. 5 star was there to fix the problem and not to up charge me by creating new ones. 10/10 would recommend.

alexcia d.

4/18/2018

5 Star responded quickly and was able to schedule me the next day to replace one of the two toilets in the house and offered to pick up the new toilet from Home Depot if I needed it.

They came, replaced the toilet and fixed a leak behind it. He was professional and nice.

E A.

1/20/2018

I should have posted earlier, but I am just now getting time to do this. I had a major leak behind the dishwasher and could not get the water off, because steam was making it hard to find the shutoff. This happened 2 days before holidays at 11pm and everyone I called had some excuse as to why they could not come. I am freaking out and my friend is also on the phone helping me find people to call. She finally got 5-Star Plumbing and Peter said he would come, but he was about 40minutes from my location.

We finally shut the water off. Peter made it there as promised and after having to slosh through the kitchen, (the water was ankle deep now), he pulled out the dishwasher and found the problem. He isolated the water shutoff to dishwasher only so we could use water in the rest of the house.

He came back early the next morning as promised with all the repair parts and fixed and replaced broken hose pipe and fittings.

He was prompt, courteous, and professional and I am to this Day really grateful that he came in the middle of the night when no one else would come.

This company is top notch and I would recommend them to anyone and Thanks again to 5-Star for coming to my rescue. Dee.

Glenn S.

7/18/2019

I contacted 5-Star after noticing water puddling around my water heater in the garage. Dan was able to work with me with a fair estimate for replacement and scheduled the work the very next day. Great customer service from beginning to end. Max came in with a partner to replace the water heater and did a fantastic job! Professional from start to finish. I am pleased with the quality of work. Great job 5-Star!

Christina C.

6/28/2022

I've called them out twice for repairs on a toilet and then with the water heater, both times they were quick to respond through yelp, had multiple available time slots and arrived in promised window. Akhmed was professional and explained all processes and costs prior to the work. Will definitely recommend to friends: family

Cherilyn B.

5/16/2019

I used this company for my business...

We are Holiday Mobile Village in Sacramento, CA
We used 5-Star plumbing for a rather difficult job where we could not even turn the water off for them! They did an outstanding job! Their price was excellent, they are friendly yet professional and the job was completed in a timely manner! I would highly recommend them to anybody, residential, commercial, or mobile home park like us!

Thank you for your outstanding service 5-Star!

Cherilyn Bradock | Park Manager
Holiday Mobile Village

Allison D.

01/05/2021 12:00:00 SA

5 Star responded to my Yelp inquiry immediately and was able to send a technician to my house the next morning. Peter was right on time and resolved my issue within 30 minutes. I really appreciate the speedy response and resolution and would definitely recommend 5 Star.

Sean M.

10/28/2019

We needed a full repipe done due to the old piping being notorious for leaking issues (Kitec). 5-star was the lowest bidder out of 4 plumbers we contacted. They got the job done in about 4 days, helped set up inspection, and did a rough patch (we did have to hire a painter for texture and paint). Plumbing works great. All the staff we were in contact with were courteous and friendly.

The inspector seemed to be impressed with their work. They also managed to do it with a minimum of dry wall removal. Other plumbers were talking about having to cut through the external stucco which would have been another thing needed to be redone aesthetically but the boys at 5-star managed to do the job without needing to do this. In fact, they ended up finishing under their original estimate! Overall, I am very satisfied with the experience. I would definitely call them again for any plumbing issues.

Gary A.

2/16/2019

Answered the phone on a saturday morning.. Leaking H2O heater. They schedule an appt first thing monday morning

Jack N.

08/05/2022 12:00:00 SA

Amir showed up on time, was very professional, and did a great job fixing my shower issue. He took time to explain the potential issues and tried three different things until it was fixed. He charged the initial quote even though a little more work was required. Amir was very pleasant to work with and if I ever have another issue I will be contacting Five Star and asking for him!

Yvonne C.

04/10/2022 12:00:00 SA

Had a leak under our new kitchen sink new everything less than a year ago and our remodelers at Precision Builder did not put it in correctly. Cabinets were soaked. Yelped request from 5 Star and 3 other top plumbers via Yelp. Leo was the first to get back to me. Soonest he could do was tomorrow morning from 8-10. Told him I was going to see about finding someone today if possible. Heard back from 2 and one was checking his schedule so decided to let Leo know I would take the Monday morning appt. Within 30 min he had a cancellation and was able to send Amir to our home. Because of the sloppy job that was done by the remodeler, that was why our kitchen sink had a leak underneath. Amir was able to diagnose and replace the part that was installed incorrectly and we now have a non-leaking working kitchen sink! Thank you so very much Amir for your expertise and for Leo for being so responsive !! 5 Star Will be our Go-To moving forward!!

James T.

10/24/2019

Had a toilet clog and needed it dealt with. They were fast and efficient. We had a slight pricing discrepancy that Joe helped me deal with. I'm thinking I've found my goto plumbers.

Julie B.

03/03/2023 12:00:00 SA

Our hot water heater went out Thursday a.m. - I found 5-star here on YELP via YELP Messenger since I was at work. They reached back out very quickly, set up a time SAME DAY and even late in day so I didn't have to leave work too early. Arrived on time, fixed us up and was very nice and professional. Highly recommend and appreciate their great customer service!

Arman M.

09/07/2017 12:00:00 SA

Oleg and Peter did a great job replacing my water heater at a very reasonable price. They were on time, did a quality job and were very helpful explaining everything. I would definitely use them again in the future. Thanks guys.

Tyler R.

12/01/2020 12:00:00 SA

just now

5 star is always the best they have performed many jobs for us throughout the years at multiple locations are hotwater heater went out they were here to tell me what I needed and installed the next day if you have any plumbing or other needs this is the place to go always fair price licensed and tell you straight up whats wrong with multiple solutions Adam is 5 star they all are if you have any plumbing or related needs theres simply not another place to call start here and you'll end here thank you to everyone at 5 star you all definitely live up to the companies name and they honor there work if anything goes wrong they got you call 5 star you won't be happier going anywhere else

THANK YOU TO EVERYONE AT 5 STAR YOURE ALL AMAZING

Steve C.

8/15/2021

Cant speak for their service but they wanted $220 to snake a residential shower drain on a weekday appt- outrageous!

Jon M.

03/12/2023 12:00:00 SA

I had problems with a couple toilets and went back to 5Star, which had previously replaced a different piece for me.

They scheduled an appointment within a couple days. The rep, khalil, arrived promptly. He was courteous and replaced two toilets and repaired a valve in around an hour. Everything was also cleaned up afterward.

Being near a Lowes really helped, i was able to grab the things needed while he started

Would use this company again

Pam F.

02/03/2023 12:00:00 SA

I cannot begin to express how amazing this company is!! I called on a Friday afternoon to have a water heater replaced and was given a 4:30 appointment!
Eze arrived and quickly started work. He is a master of his trade! Friendly, confident and efficient! As stated in an earlier review, he was truly amazing!! I cannot thank you enough!
I definitely recommend this company.

Lynne M.

3/14/2021

They responded immediately. Took away my broken water heater and replaced with a tankless water heater. They faced some unexpected challenges but their knowledge and skill found a resolution. I like when they quote you a price that's what it is when they complete the service.

candice l.

06/10/2020 12:00:00 SA

Before and after. 5 star was the only plumbing company that could make it out same day. Adam was on time, very professional and fixed my broken water line quickly. I will definitely call them next time(hopefully not soon)! Thank you guys

Bill H.

8/18/2021

Perfect job. Very professional and timely. Fair pricing and will definitely use this plumber as our go to when we have plumbing issues. Adam was excellent and thorough. Leo in the office was very nice. Great business.

Sayo C.

3/17/2020

I am adding a second 5-star experience to my old review. Last night, we had a very difficult experience involving some DIY water pipe work. I don't really want to describe it. But I messaged 5-Star Plumbing on yelp, and they reached out first thing in the morning as they opened to respond to my request.

The appointment moved up in the day, and this was communicated effectively. Also, they just gave me the option to have the visit sooner, only if I wanted.

The work (the fix for what we were trying to do last night) was really simple but Adam was really pleasant and professional, did not make us feel stupid at all. He explained a few different actions we could take, and we chose what we wanted done. For a reasonable amount of money, the problem was fixed, and I am left feeling that I would definitely not hesitate to ask their help again.

Trace S.

05/01/2018 12:00:00 SA

They were great! On time, same day service with very short notice & reasonably priced. Peter was cool. Let me know what I needed to do to prevent pipes from breaking in the future without any hard sell. I have some toilets & sinks to install so I'll be calling these guys again for sure.

Laleaua N.

06/02/2023 12:00:00 SA

Very quick to respond and job done well. Responded during weekend which was so awesome. Prices are pretty high unfortunately.

Mindy F.

8/19/2017

Peter and Oleg, were the best. Did a yelp quote, they got back to me fast asking for a picture to provide the quote. Had availability to change my washer valves the same day. Got it done in 20minutes, with the best price I got quoted. They also answered a question I had about a whole house water filter. They were very personable and professional! I will definitely use them in the future. I made sure to grab a magnet so I wouldn't have to look it up again!

Gerald G.

8/15/2022

We had a leak on our garbage disposal unit when ever we use it and dish washer spillage spout would spill water to our counter when wife uses the dish washer. Wife called 5 Star Plumbing in the morning and in the afternoon Amir was fixing the issue - he explained we made a mistake installing the garbage disposal and also fixed the leak issue we have with dishwasher spillage spout. He works fast and explained what his doing...We would call 5-Star Plumbing and request for Amir again.Great Job!!!

Adrian F.

03/04/2020 12:00:00 SA

I was reluctant at first to go with a highly-reviewed company because I predicted the queue for service was long. I felt our case was an emergency seeing that when a toilet on the second floor would flush, a backlog of water flooded the first floor via shower and bathtub. Needless to say, the entire house held off on using any water.

I called at about 10:00 AM and was told that they were unable to perform an estimate because of their busy schedule; plumbing appointments without an estimate were available that day and a card was collected in case of cancellation. I set an appointment for 2:30 PM over-the-phone, yet I received a text confirmation for 3:30PM.

Nazar Kozak arrived to my house in Elk Grove and was told by him that accessing the cleanout pipe would be a cheap and easy solution. With his help, we were not able to locate the sewer line unfortunately and had to remove the toilet instead.

Him and I worked on vacuuming and disposing of the bathrooms fluids. He proceeded to remove and snake the drains for the blockage. Meanwhile, I had called Sacramento County to receive help locating the cleanout pipe. With both of them bouncing off ideas off one another, we were able to create a plan-of-action.

Nazar was extremely helpful in explaining the plumbing and tools he was using. He advised us on how we can prevent any future blockages and even came up with solutions for the best cost. Nazar was also very courteous in helping clean the floor and debris after his service.

By the end of the appointment, Nazar had stayed over his 2-hour window until 6:30PM. Two days later, he came back with a plumbing camera (additional cost) and helped us identify some minor roots within our pipes. The toilet was reinstalled for a one-time cost, and we also received reassurance that if additional pipe clearance is needed, 5-Star Plumbing would do that under warranty.

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In summary, the price isn't dirt cheap nor crazily expensive; it is fair. Nazar Kozak receives five stars for excellent service. Four stars in scheduling. Four stars in fair pricing. Overall, definitely a reliable company.

Adrienne K.

11/03/2021 12:00:00 SA

5-Star Plumbing was amazing. I called them the day before and they were able to come to my house the next morning at 8 a.m. They were very courteous on the phone. The plumber was very diligent and hard working. I was most impressed by how hard the plumber worked and the company's quick response.

Sacramento C.

04/12/2020 12:00:00 SA

Had an issue where my washer would over flow the main line and backup in to my toilet. Being a new owner I called the home warranty people. They dispatched a budget plumber who did not fix the issue. After complaining another pluming firm was dispatched who did not do any work. I called 5Star on a Saturday and they were there within hours and Adam cleared the line very quickly. Sound like a cliche but 5Star succeeded where others failed.

Lori B.

9/15/2022

My washing machine drain was backing up and flooding the garage, which also meant my dishwasher and kitchen sink were out of commission. Another plumbing company snaked the drain ($488) to no avail and recommended hydro jetting the line from the kitchen clean out. On their second visit, only on my request did the other company send a camera thru the line and found a clog 40 feet under the house. Their recommendation was to hydro jet the line under the kitchen slab and replace the entire line under the crawl space to the tune of $5k. No offer to try to clear the clog.

I called 5 Star for a second opinion. When Peter arrived, I explained what I knew of the situation and asked his opinion. Replacing the line is not in my budget right now and so wondered if it would be possible to clear the clog and buy some time before needing to replace the line. I know the pipes are old and worried that hydro jetting could cause damage. Peter was awesome! He said I can clear the clog and get things moving again, literally. For $250 I was back in business within the hour. Cannot thank him enough for not trying to upsell me!

Tiffany G.

4/30/2022

Highly recommend this company if you have a clogged sewer line. Requested service Sunday afternoon, technician was out by 9am Monday and the issue was successfully resolved within an hour. The Staff is friendly and Peter, our technician, was highly knowledgeable and respectful of our time and property. Outstanding experience and who I will call first if we have any issues in the future. Two thumbs up and Thank You!!

I L.

7/24/2022

Amir came out on a Sunday morning to fix a clog - he was fast, courteous, knowledgeable and kind. I will definitely use 5 Star Plumbing again should another plumbing need arise!

Mark N.

09/08/2018 12:00:00 SA

I have several rental properties and was in a rush to find a plumber to fix a clogged toilet. I spoke to Joe who shuffled his schedule to fit me in with an appointmen so I could keep a 2pm meeting appointment. Although I was unable to keep the appointment with Joe due to finding a plumber that could arrive earlier, I felt Joe came across on the phone very knowledgeable and accommodating for his customers with competitive pricing. I have dealt with enough contractors to get a good idea about their honesty with my first phone contact. I felt this is a guy that I will call back in the future when needed.

Vandeline W.

06/08/2021 12:00:00 SA

Updated. Again, Adam and Mathew were professional and knocked the job out in a timely manner. I'm very impressed with their work ethics. I 100% will call 5 Star plumbing for any future work. I can not say enough how honest and straightforward I feel this company is. Thank you so so so much for your fast efficient work gentlemen.

So, I will write another review when the work is done. I simply want to say thank you to Adam for his honesty and work ethics.
He crawled under house. Took a video of the problem. Sent us a quote within an hour.

We were ripped off by the other guys in February 2020. It almost happened again!!

Thank you so much Adam for your quick response and having truly good intentions for your customers.

Tarah C.

10/29/2019

I met with Peter yesterday after meeting with 7 plumbers that all had slight variations of the same job. I liked the approach to the job and with the 20% discount their price was very competitive.

Amrit S.

7/20/2023

Had a leak underneath the kitchen sink at one of my rental properties. Called 5 star plumbing very late in the day to get repairs done. Eze Om performed the repairs. He was very knowledgeable and thoroughly explained the issue. He has a great personality, very friendly and honest.

Shalitha S.

03/11/2018 12:00:00 SA

On time, Honest service. Will call for all plumbing needs in the future.

Had a sewer line blockage at 3 am on a Sunday. Called at around 8 am and Oleg was at the house by 10:30 am. He also called 30 minutes prior to inform me that he was on his way.

Very Honest and Friendly Service.

Nate W.

12/13/2022

Had a great experience with the team at 5 Star plumbing. Very responsive and fair. Can to my rental property within an hour or so of calling for a potential Water heater replacement. I would absolutely use them again.

Carla L.

6/25/2019

Peter, from 5-Star Plumbing was prompt and congenial. He diagnosed the problem through a several step process to rule out any other problems other than a clogged plumbing line. He worked with care and left the area clean and neat with no residual water to clear. I will definitely call 5-Star for any other plumbing needs. They were also able to come out the same day mid-afternoon which was a definite plus.

Josh S.

5/30/2019

Vitali I think is how you spell his name. He was very knowledgeable. I gave him only a brief description of the behavior I was seeing and he set to work snaking from underneath my sink then also from the other direction via one of our clean-outs. He demonstrated that everything was working well, in fact my sinks have never drained faster. He gave me some tips on how to prevent the buildup in the pipes that I had, which I very much appreciated.

Adam B.

1/15/2021

Very responsive, quick, and professional! They fixed the problem and we are very happy!

Barbara S.

02/02/2020 12:00:00 SA

I had an emergency repair to replace a pressure regulator valve on my rental home in Roseville. I live two hours away in Santa Rosa, so automatically went to Yelp to look for a company that could handle the job quickly.

I contacted 5 Star through the Yelp app, and I was immediately contacted by someone from the company. We set up a same day appointment (that was mandatory for me). I received texts from 5 Star as the technician was on his way, and he did arrive in the time window they had promised.

The job turned out to be much more detailed than we expected. There was a bad galvanized connector also needing replacement, and that would require removing and re-welding on new fittings. The technician that day did not have enough time in his schedule that day, so I had him also replace a toilet handle for me, seeing that he had to charge me for a service call.

After two days of deliberating a $1,000 price tag, $1250 minus 20% dicount) and after contacting another company who gave me a similar price and could not do the job for 9 more days, I decided to call 5 Star again. The technician for this job was so thorough and knowledgeable and he got the job done as promised.

The company does perform, however they are not the least expensive. But they can get the job done quickly. In my mind, it was urgent and the extra $200 was worth it to me in order to save the indoor plumbing in my home!

Lys M.

10/22/2018

Peter was very knowledgeable and professional. 5 Star replaced 10 feet of pipe in my office which was built in the 1890s. They texted me when on their way and kept me informed of the progress. I highly recommend them and will use them again.

Adam C.

7/31/2023

Sharing an update on this review (7-31-23). The owner called to apologize and offer a partial refund for this service. He clarified that the staff member I spoke with did not realize I was a repeat customer, and he offered to send someone out to fix the issue (though I declined given I already paid someone else to fix it). This is exemplary customer service & much appreciated!

Christian L.

11/14/2022

I've now used 5-star to help diagnose the real cause of my issues at two different properties. This company seems to have the scheduling and staffing to come same-day or next-day. Their team seems high energy, professional, accurate.

In both occasions I've handled the final repairs myself, but only because they've ended up being minor enough for DIY. I prefer to call a pro to assess if there are any serious or structural issues first.

I'll call for the next issue that needs a pros assessment.

I should also note, their house visit fees are very reasonable for the speed and accuracy of their work. If you hire them, the fees are credit in repair costs.

Mandeep S.

01/08/2023 12:00:00 SA

Did an excellent job. Amir was awesome. He replaced/ fixed the air gap
Within 2 hours our sink was not draining and the problem was fixed immediately
Amir explained the problem, was very transparent in his dealings and knew his job extremely well

Kyle T.

12/12/2019 12:00:00 SA

Great customer service. Used them at my business for a clogged toilet. Toilet got clogged again and they took care of us. Definitely be using them in the future.

Allison E.

01/10/2019 12:00:00 SA

Messaged 5 star on the app with a leak under our sink. Unsure of the actual cause (garbage disposal or other pipe). Got a response pretty quickly and same day service/ remedy. I think my only request for improvement is to accept digital payment (zelle/ popmoney, etc) or at least not charge a credit card service fee. Quite inconvenient to go get cash for jobs last minute, but not impossible (hence the 5*). Thank you 5 star plumbing.

Rachel K.

11/14/2022

Adam is amazing! Fast, smart, super competent, really took time to listen to our issues, and did great work!

The T.

5/13/2022

I had an unexpected clog at 1am, which is one of the best times for such an event, I assure you. Toilets and showers were seemingly blocked and could not be remedied with standard plunging.
I sent a message through Yelp at around 3am and received a quote from 5 Star at 630am.
Called at 730am, and they were able to make an appointment for the same day. Khalil arrived at around 815am-820am, I believe. It was definitely before 830am, which is amazing.
He was nothing short of professional. He wore a mask and shoe covers, which is a massive plus for me.
He listened as I briefly explained the problem and then he immediately got started on the solution. With no muss and no fuss, he was able to use the snake on an outside pipe, snaking toward the house.
Fairly quickly, that seemed to have unclogged it. However, he took the extra steps of snaking in the opposite direction (away from the house), as well as observing the water flow of the toilets, sinks, and showers (all together) to ensure everything was indeed flowing properly.
That is additional effort that is appreciated.
The entire job was done before 9am, giving me enough time to clean up, make coffee, and sip that coffee whilst writing this review.

To sum up the things that I liked:
-Someone answered the phone when I called, and they sounded professional.
-They gave me quotes, based on the suspected issue. They also gave additional pricing, based on other possible scenarios. This gave me a good idea of the maximum possible cost beforehand.
-Someone showed up fast. Not even just within the same day, but within an hour of when I placed the call.
-Khalil was professional, friendly, and knew what he was doing. The use of a mask and shoe covers: super appreciated.

I hope that I don't face this issue again. But I would 100% call these guys again. And I will keep their number for other possible services that they offer as well.

Vanessa R.

4/25/2022

I had a toilet running issue for a couple of days, and I called 5-star plumbing, and the answer was very quick, and they scheduled me for the next day morning.
Ahmad did a great job fixing my toilet. Fast service!! I recommend 5 Star plumbing for any issues.

John R.

4/24/2018

I was in a serious bind with a main water line outage at the service line to my house on a Sunday afternoon. I called 5-Star around 4:30 when I noticed they closed at 6pm and they said that the guys were on another job until 8pm but would come by afterward. I was floored. They showed up and were quick and professional and got my water problems solved in no time. I can't recommend these guys more!

E C.

8/31/2022

They did an excellent job replacing our hot water heater and doing modifications to the hot water heater closet. Peter was a friendly and very neat installer who worked about 2.5 - 3.0 hours on a very warm day. The closet and surrounding area were left much cleaner than before the job began.

Tim S.

08/01/2017 12:00:00 SA

At 3 a.m, I woke up to the sound of water gushing in the kitchen and my dog barking. I tried to stop the water from pouring out from under the sink, but my efforts were in vain. So I decided to get a good plumbing company to help me out, although I was sure that no one would come out in the middle of the night. However, I called 5-Star Plumbing, and found out that they have emergency services. The technician, Oleg, came over very quickly. He was able to diagnose and eliminate the problem in no time. Oleg told me I had a bad angle stop valve and that he could replace it right there and then. The price that Oleg gave me was very reasonable, and he wouldn't charge me extra for the emergency call, so I agreed for him to replace the valve. Swiftly and professionally, Oleg replaced the angle stop valve, and after that, he helped me clean up the whole mess from the leaked water.Overall, it was a very pleasant experience having a 5-Star Plumbing technician at my house. He was very polite, friendly, and professional. I would recommend 5-Star Plumbing to anyone, because they definitely have awesome service!

Linda B.

2/26/2020

I had major blockage in my pipes that go from my washing machine. I had been dealing with another company for two days and finally told them not to come back. I called 5 Star Plumbing upon recommendation from a reputable company. They arrived promptly and solved the problem within two hours of arrival. I wish I had called them initially. They are very professional and definitely know what they are doing. Their service and expertise are outstanding and I would definitely use them in the future.

Joshua ..

2/18/2023

We found water heater(WH) leaking early yesterday morning. I did a simple diagnose and thought we need a replacement of this 20+-yr WH. After a couple calls, 5 Star was available to send a technician soon. They kept updating by messages. Eze arrived on time and professionally finished his work within a couple hours, explaining and answering all my questions clearly. Definitely, I'll recommend it for future customers.

Daniel T.

4/29/2020

We just purchased a house and the plumbing needed some updating. We hired 5 Star twice recently, once to replace the aging water heater as well as diagnose a malfunctioning PRV. 5 Star responded the quickest and had amazing availability - next day service for the water heater and same day service for the PRV. I'm pleased to say that everything worked out and we have a shiny new PRV and water heater (as well as a few hose bibs replaced since we had some extra time).

A few notes for prospective customers: 5 Star takes care to clean up and didn't leave any garbage or messes behind. They will text you several times as the tech is on the way. They were punctual and took care to maintain social distancing during these fun pandemic times. They won't try and up-sell you on things you might not necessarily need. They won't be the cheapest you can find, but you'll certainly get your money's worth with the high quality work and excellent timeliness. We have a few more things to get done indoors once the pandemic is over and you can be sure 5 Star will be our first choice.

Cindt E.

03/12/2023 12:00:00 SA

On Sunday, we had an emergency with our plumbing under our kitchen sink. Unfortunately the waterline became disconnected from our touch faucet plumming and was going rouge. We called 5 Star Plumbing and they answered right away and dispatched out a plumber (Amir).
Amir was professional and answered any questions that we had and was quick to find and fix the plumbing issue.

We have used this company before and I like the fact that you can contact them on weekends and they will dispatch out someone out right away. We also received a 20% discount because we are return customers.

John K.

10/21/2021

A great experience. Peter was very professional and his follow up was great. Igor his technician was great to work with. Very professional, friendly and thorough. They are highly recommended.

Tom R.

10/19/2019

What a trap. There is no free estimate. Your CC# is taken for $50 in case you cancel. A service call is $156 before any work is done. I had a leak in a bathroom drain that they tightened in probably 20 minutes. They wanted to charge $199. I paid the $156 but never again. Don't believe the reviews that they fixed something for no charge. I will contact the BBB as to their advertising.
UPDATE: The main office called to ask how things went. I told them the story and they had the technician return my check. The drain was leaking again so he gave it another tweak. So far so good. I bumped the rating up 3 stars for their customer service. They accommodated me more than they needed to.

Akeyshia-Renee' H.

12/13/2019

Had a new water line put in and my old line capped, they did a fantastic job! Customer Service is definitely 5 stars. Female friendly/respectful to women, fair prices, and professional. My only complaint, they ruined my landscape. They don't have a system to put things back how they were and it's not a prioity. Would have appreciated not having to pay my landscaper to fix my newly remodeled front yard, aside from that I'm satisfied.

Sheila S.

07/01/2019 12:00:00 SA

I had been struggling for a while with a pull/push knob and after several rough pulls the knob become loose. I gave up on trying to fix the shower knob and needed help ASAP. I send a request to several Plumbers Yelp recommended and got an immediate response from Joe. He quickly set a date and time for an employee to do a service check. Early Sunday morning, Brandon arrived (8am) and I explained to him what the issue was and what I wanted. I told him I did not want the pull/push knob fixed, I wanted him to replace it with handle. He said in order to replace the knob to a handle the valve would have to be replaced (Cost: $773). I don't know much about plumbing but I let him do what he had to, he replaced the valve by cutting through the backend (the kitchen) and after a few hours it was done. Due to time he wasn't able to repair the drywall that day but had someone the following day.

Scott W.

2/13/2023

We had a leak in our upstairs bathroom. Called several plumbers and they were by far the most reasonably priced and were very responsive. I would definitely recommend using them and would not hesitate to use them again in the future.

Paul A.

04/05/2019 12:00:00 SA

I needed a Tankless Hot Water heater replaced and was referred to this company by the manufacturer. They were spot on. Everyone I dealt with was very nice and the customer service was above par. Calls were returned in just a few minutes if no one was at the office and all questions were answered to my satisfaction. We ran into a small snafu that wasnt the fault of 5 Star but they corrected everything and went above and beyond in the permitting process with the city. Thank you for the great service and not making me feel so bad having to spend as much money as I did....it was worth it to have it done right and as well as you guys did. I would definitely use them again and would recommend them to all my friends and family.

Kevin Y.

3/23/2021

Ron was the first to respond for a quote to clear my french pocket shower drain in the Master Bedroom of my mid century modern ranch in Land Park Hills. I instantly felt comfortable with Victor, who showed up on time, with mask, gloves and booties to snake the pipe. He explained the possible problems with the original metal pipe and made it right. Renovation is nearly complete on a 60 year old home and Victor understands the origins of the South Sacramento Home Builders.

Ray D.

6/27/2018

Peter did a great job in both contacting me and fixing our urgent issue very quickly. Thanks!

Tamara S.

7/23/2023

We had to replace a toilet and have some kitchen plumbing moved . Eze was professional and cleaned up as he went. He explained along the way and was thorough with the job. We have used Five Star in the past and for this job and will be using and referring in the future.

Becky R.

11/29/2019

Our toilet was overflowing with sewage! Yuck what a mess. 5-Star came out within an hour. Turns out it was a Lysol Wipe that had been flushed down the toilet, causing the sewer backup. Thank you for fixing it, Alex! Other plumbers were closed since it's the day after Thanksgiving. I'm Thankful for Alex & 5-Star!

Linny K.

9/21/2018

These guys are legit. We had no hot water. I called around and found that these guys were very upfront with costs. They came promptly as scheduled, and the cost that was quoted prior to arrival was what I paid. I'm satisfied with their service and would definitely use them again.

Asa H.

1/15/2020

Peter came out to my house for a quick inspection to determine if my house had Kitec plumbing. To my surprise it did not! But Peter was very friendly and professional. He always wore shoe covers when inside my home and removed them when going outside.

Should I have any plumbing needs in the future I would not hesitate to call them up again.

Deborah J.

7/19/2021

They are definitely worth 5 Stars! Great service, professional and they came out on a Saturday. I ended up saving a lot of money because of the sewer line inspection done on my house.

Micah W.

5/19/2019

Had a random clog in our kitchen sink. I took apart what I could and used what tools I have and couldn't find it. I called 5 Star at about 6:57 on a Sunday. They sent a guy out Monday at 10:30. They charged a flat $221 rate. They snaked the clan out for the kitchen and cleared the clog. After that, they fixed a slow leak on the P-trap under the sink that he just noticed. I'd know about the leak/drip but it was so slow and intermittent that I didn't bother asking. He took it upon himself to do and there was no additional charge. Well done.

Michell F.

02/03/2020 12:00:00 SA

Very pleased with 5 star plumbing and their services. Had them come out to the house for 2 issues, one was an easy fix of just running water in the shower (long story) anyway, appreciate that they didn't make up a problem and try and charge me for it. Honest, timely and I would recommend them in the future.

Jennifer H.

06/04/2021 12:00:00 SA

Peter from 5 Star Plumbing came out within 30 mins of my inquiry. He worked quickly and let me know what needed to be fixed and recommended future fixes. Price was reasonable.

Jason C.

7/23/2019

Moved a gas line lower on the wall so my new range could slide all the way in. Technician was friendly and did a great job. The sheet rock he had to remove even went right back in so it can easily be patched. Excellent work, highly recommend!

Chloe F.

01/05/2022 12:00:00 SA

We had an emergency during the last storm and was able to have someone come the same day to help. They were fast, reliable, on time, and efficient.

Nicole A.

01/06/2018 12:00:00 SA

We had a good experience with 5-Star Plumbing. Our tech Peter was on time, professional, and helpful. We'll call them again for our next plumbing issue.

David H.

05/03/2019 12:00:00 SA

Fast service, honest, knowledgable and professional staff (Adam) that provided a fair price to repair my main line and sprinkler connection. Will definitely use 5-Star Plumbing for any future plumbing needs.

Jessica I.

01/02/2018 12:00:00 SA

I want to say that I'm really impressed with this company. First, I contacted them through Yelp to get a quote and answer a few questions on getting my toilet ring replaced. They were extremely responsive, gave an extremely fair quote, and answered all of my questions. I was even able to book an appointment through email. This is really helpful because I'm unable to talk on the phone at work. Peter came out the next day. He was extremely professional and very nice. He performed the job quickly and thoroughly, and we've had no issues. It's also nice to know that they offer a 1-year guarantee. If anything goes wrong, they'll come out and fix it for free. Now that's a piece of mind. I would definitely recommend them again.

EC L.

5/20/2022

Good quality, efficient, prompt, and friendly. Highly recommend and have used them in the past

April H.

5/24/2022

These my concerns quickly and did fix the job. It was something very simple but he took his time to explain along the way.

Billy M.

10/18/2018

These guys are on top of it. A couple of months ago I need a wax ring replaced on my toilet. Tech ran into a couple of issues, as happens when working on existing toilet plumbing, had to add some parts but cost was still what was quoted. Oleg was prompt, efficient and cleaned up after himself.

Yesterday I found a leak in my water supply line into my house. The leak is after the water meter so my responsibility. I had 3 companies come out to quote. Oleg showed up, assessed the issue and explained a common sense approach that would save me thousands over the other two quotes. I will never call any other plumber. Joe and his team are the best. THE BEST!

Jeff P.

8/15/2023

They were responsive, arrived on time and resolved my concerns. I appreciate Samuel for working with me to make sure I was happy with the service.

Charles H.

8/17/2020

These guys were great. We had water leaking under our kitchen sink, which turns out was due to a worn down garbage disposal.

After confirming with another plumbing contractor who ended up being a no-show, I called 5 Star. I reached Adam over the phone, who was very professional, courteous and upfront about their diagnostic fee and availability for someone to come check out the water leaking under my kitchen sink. The best part though was that they showed up within an hour of me calling them!

Upon their arrival, Adam and Khalil (sp?) quickly diagnosed the problem and took the time to explain everything once again directly to my spouse who was in another room, but had questions about the job. After taking the time to answer all of our questions and giving us a couple of different options, they then replaced our broken garbage disposal in about 30 min for what seemed to be a fair price.

I would highly recommend 5 Star to anyone with a plumbing issue.

Christopher T.

09/01/2021 12:00:00 SA

Called when I discovered water leaking on brand new floors in the bathroom.

5 Star was able to visit within an hour and fixed the problem as well as found some water underneath the flooring which was much appreciated.

Really friendly and straightforward service. Did a good job. Would recommend to a friend.

Diana S.

12/02/2022 12:00:00 SA

$3500 to replace a small water heater?? You have got to be joking. this is a company that subs out and make a huge profit. NO THANKS!

Jeff A.

9/29/2022

I had a shower faucet valve that I needed fix, sent these guys a message and got a reply right away! I'm the end didn't go with the service, as it was a simple DIY, but their responsiveness and concern got 5 stars from me!

Marley W.

9/25/2018

Joe is awesome! He was able to help us solve our toilet issue over the phone! Saved us stress and money in a matter of minutes! Will for sure use 5 star plumbing in the future and refer all my family and friends! Thanks again

Araceli N.

11/13/2019

Quick Response upon my questions! Able to get an appointment the Next Day with a New Garbage Disposal in hand with them. They came on time as they promised! Friendly and professional. Would used them again for any plumbing needs!

Colton D.

4/19/2021

Amir was extremely friendly and quick. He had our drain unclogged in no time and made sure there were no leaks under the sink after he was all done. I will definitely call these guys again in the future.

Elmore G.

06/04/2019 12:00:00 SA

Elmore g I needed all new pipes underneath the house it took one day to finish. The job. Outstanding thank you rooter hero plummbing

Alex M.

11/12/2019 12:00:00 SA

We were switching from the electrical range to the gas range and needed to install ~ 30 feet long gas line from the gas meter to the attic, and then drop the line down the wall to the gas range. I interviewed several plumbing companies and liked Peter's (technician who came to give me an estimate) proposed approach and pricing, which was the best among other bidders. Also, 5-Star Plumbing's 300+ positive reviews, which is difficult to achieve for the service company, on Yelp was impressive. Adam did the installation and all went quickly and smoothly. Technical service is great, they are very quick, responsive, efficient (e.g. for arranging for the permit), provide a short 2 hours waiting window for the appointment, and text when the technician is heading over to the customer. Technical staff is knowledgeble, professional, and pleasant. I am happy with the job they did and most likely will go back to them for any plumbing job I might need in the future. Highly recommended.

Kristel V.

10/29/2022

Messaged 5 Star Plumbing due to a possible clogged toilet in my house. Within a few minutes, 5 Star reached out and provided availability times for Saturday. Called them to confirm a time on a Friday, and a window time was provided (8am-10am), and everything was set.

Eze (spelling?) arrived on time around 0815am. He assessed my toilet and determined there was a part that needed to be replaced. Luckily, he had the part in his truck and was able to replace it. The entire job was done within 30 minutes.
Eze was very nice, wore shoe protectors so that he did not dirty my carpets, was informative, and efficient. I also liked how he was on time, and close to the start of the time window as other businesses tend to arrive right before the end of the window which is never great customer service.

5 Star Plumbing is excellent! Eze was superb!! I will definitely refer this business and Eze to my friends and colleagues in the future!

Thank you, 5 Star Plumbing!

Fatima C.

08/11/2018 12:00:00 SA

I cannot emphasize how glad I am to have found an honest company such as 5 Star Plumbing. I had them come out for a second opinion after another company told me I had a broken sewage line which needed to be repacked. 5 Star cane to my house, ran their camera and confirmed my suspicion, there wasn't anything wrong other than a clog. Along with their camera inspection I also got a video which I plan to use to solicit my money back from the company that tried to get me to contract with them for $15K to replace a lime that was not broken.

I highly recommend 5-Star and plan on using them if ever needed again. Their professionalism and honesty and valued. Thank you!

Vivien H.

9/15/2018

So happy with Peter who helped us resolve our plumbing issue that wasn't resolved with another plumbing company. Their name says it all - we got a five star experience and quality work. Peter is professional, knowledgeable, honest and the best kind of plumber you hope to meet.

Krista D.

6/24/2019

Prompt, courteous, efficient, and fairly priced! Scheduling online through Yelp was a breeze and we are very happy with a job well done!

Karina K.

04/10/2021 12:00:00 SA

Quick response, excellent service, very professional, wore mask during visit, reasonably priced.

Sherry L.

1/28/2023

I was having issues with my washing machine hookups and was able to book an appointment for the same day I called. Alex came out and was incredibly courteous and professional. Even though the issue turned out to be minor and kind of silly, Alex was very kind while he quickly and easily fixed the problem. I would recommend them to others looking for plumbing services and wouldn't hesitate to call them again.

nish a.

6/24/2023

I had my kitchen sink backing up water after leaving the tap on for sometime. I tried all possible solutions and even YouTube repair videos did not help me. At that point I knew I needed professional help. I looked up yelp and after reviewing different plumbers in my area I decided to get a quote from 5-star plumbing. I received a quote within an hour and after a brief discussion I decided to go with them.
Amir was the tech assigned and luckily for me an earlier time was available and Amir asked if he can come early. Amir came well prepared wearing booties and placed soaking pads around the pipes under the sink to prevent water stains and mold. I felt that was a sign of being professional and based on his description of the issue I knew he was knowledgeable of what the issue is and how to rectify it. He got down to work with his snake and after an hour he got everything working and left the spot dry like nothing ever happened in that area. He kept describing what he was doing and also notified me what he did when I was not around. He also gave helpful tips on what to do and what not to prevent future problems. Amir was professional with his work and his manners. So would like to thank Amir for a job well done.

Elizabeth B.

02/03/2018 12:00:00 SA

Absolutely amazing service! They showed up within 20 minutes on a Saturday, warned us it could take a couple days to get the parts, but they'd do what they could to get us up and running again... They also went above and beyond... Cannot thank you enough.. Will refer you to all our friends and family and you have a customer for life.

Tolu S.

1/17/2020

I called them out to one of my properties that just closed and needed some minor plumbing repairs. On arrival, we realized that the sellers actually fixed the issues before leaving. It was a waste of their time, but they handled it so well and still triple checked to make sure that nothing was wrong before leaving. This review is for their professional communication and patience. Will definitely use them again for future issues. Thank you.

Michelle E.

05/03/2021 12:00:00 SA

I've used 5 Star Plumbing multiple times in the past few years and they provide amazing service. They've come to my home on weekends within an hour when I've had plumbing emergencies. In the last couple years they've replaced my garbage disposal, water heater, and shower plumbing. Always extremely knowledgeable and professional, and their prices are reasonable. I recommend them to everyone!

Philip W.

12/26/2020

I spent 10 minutes filling out a detailed description of my problem through their Yelp questionnaire. When I got a reply, they asked me what the problem was. (Uh, read your survey?) So I explained again what I needed (simple drain line backed up), and they never replied. I thought maybe it was a Yelp issue, so I contacted them again directly through their website and explained again what was wrong, but never got a reply. At this point there is no way I am doing business with a company that won't return a message.

Leslie B.

7/25/2022

Eze came out and fixed our problem very quickly! It was an urgent matter as someone was checking into the home at 4. Eze was quick, professional, wore protective shoe covers in the house and was friendly. The price was steep, but he did great in the timeframe needed!

Billy Z.

1/23/2021

Peter was awesome! He came quickly, diagnosed the problem with our drain, and resolved our issue. We actually had another issue with the kitchen drain that he tried to fix without running the snake to try to save us some money, which ended up being an issue that he needed to use the snake for, but I really appreciated the effort. He was really thorough and wore a mask the whole time. Thanks!

Kristen M.

1/16/2023

Eze came to help us with a toilet leak issue today. He did a great job explaining the problem to me and helping me remove the toilet until we can get the floor underneath fixed. We will definitely use 5 star plumbing for all of our plumbing needs in the future.

Steve G.

05/04/2021 12:00:00 SA

Victor came out within one day of my request. I was quoted over the phones and the quote was the same at the end. Victor fixed my slow drain and secured a faucet that came loose. I know it wants huge job , however I enjoyed the customer experience and how fast and friendly they are.

Victor worked very clean and neat , he wore shoe covers and laid down drop clothes. He was polite and offered a sincere compliment. He even helped me move something I needed help with.

He has the right parts with him , my guess is from all the experience he has over the years collecting parts and pieces.
I'd recommend 5 star , they have a cash discount.
Great job ! Than you Vic !!!!!!

Terry R.

08/01/2019 12:00:00 SA

5 Star arrived when they said they would, communicated progress and fixed my hot water leak quickly and effectively.

Sean H.

10/11/2022 12:00:00 SA

I used 5 star for the 3rd time today and they are always in time, reliable and have comparable pricing. They are very easy to do business with and have profession technicians.

Jhaynehl F.

01/12/2019 12:00:00 SA

EXCELLENT SERVICE! My partner and I just moved to a new condo that had several needed repairs. The same gentleman came for two of the repairs we've scheduled so far and he was incredible! Very professional and knew exactly what he was doing (I believe his name was Peter). We are so satisfied with the work from this company, we will go to them for all our major plumbing needs :)

Stephanie H.

2/16/2023

Our plumbing was backed up and clogged, 5 star was able to come out in just a couple of hours and had it fixed in no time! Alex was professional and nice and did a great job. Definitely will use their services in the future.

Robert S.

06/04/2018 12:00:00 SA

Had a minor water leak in my ceiling. Put a message out for repair the 5-Star was very quick to respond and sent someone that day. The repair only took 45 minutes and cost $350. Seems a bit high for that amount of time but they did come within 6 hours of my request. Would recommend them for quick repairs.

Mary B.

02/09/2020 12:00:00 SA

We had called multiple plumbers from other companies to see if they could come out yesterday to fix a shower valve leak. A few said that their techs would call us back and one even had stated they'd be here, but never made it. Today, I happened to come across 5-Star Plumbing services and the dispatcher took my information and informed me that Brandon would be at our home between 11:30 and 1:30pm. Brandon got to our house at 1245 and immediately went to work. He was able to fix the issue quickly and correctly. He was very courteous and professional. The price was very reasonable and if we ever have any pLumbing issues in the future, we definitely know who to call. We totally recommend this company!

Elizabeth Z.

1/31/2018

Awesome company ! They fit me in last minute and came and fixed my sink plumbing and my garbage disposal. I will definitely be calling them again ! Great rates and will come out quickly!!

Laura H.

10/05/2017 12:00:00 SA

What a releif to have Peter with 5 Star Plumbing come out AFTER business hours to fix a plumbing problem we had. He and his associate worked hard to resolve the issue and the cost was reasonable considering all that they had to do to troubleshoot the problem! I totally give Peter and 5 Star five well deserved stars! I will be calling them again for my home and business!

Miroslav G.

12/03/2019 12:00:00 SA

This technician was extremely helpful, my toilet was leaking and I had no clue how to fix it. So I called 5 star plumming and my technician was extremely helpful. He was quick, professional, and I can see he is great at his job. So thank you 5 star plumming for being great at what you do! Now I know who to call if something goes wrong.

Nathan S.

10/01/2022 12:00:00 SA

Eze was great! Really nice and easy to work with. Highly recommended!

Thank you Eze for all your hard work!

Cari W.

11/28/2019

I hired 5-star Plumbing because my hot water heater was not working and my garbage disposal was leaking. Brandon came the first time and replaced a part in the water heater--works great. He said another worker would be coming in 2 days to replace the garbage disposal, and I asked if it would be as powerful as the one I had. He told me yes--or maybe stronger. After the new disposal was installed I noticed it was only 1/2 horsepower and I'd had a 1-horsepower unit. Twice I put a banana peel down the new unit and it could not handle it--a stringy mesh of peel stayed in the unit both times. When I called 5-Star, I was informed that I should NOT PUT FOOD WASTE in it because it would clog up the pipes. The woman I spoke to repeated this 3 times. I've been putting banana peels down the disposal for decades! She told me if I wanted to buy a stronger unit myself (they don't even carry them), they would install it for only $99. No way are they getting another penny from me.

Manuel V.

10/11/2021 12:00:00 SA

Fast service done right thank you . I appreciate the fast response save the day from flooding.

Jessica B.

4/19/2022

I noticed my kitchen sink backing up with water while doing a load of laundry. Fortunately the water slowly drained out of the kitchen sink and didn't cause any damage but I knew this would require a professional. 5 Star Plumbing had a lot of great reviews on Yelp so I gave them a call. They were able to send a technician out the next day. Oleg arrived early and ready to go. After explaining to him what I saw, he suspected the pipe was clogged. He explained to me the steps he would take to clear the pipe/drain. He was efficient in his service and showed me exactly what he did. I'm a little disappointed there is no warranty (not even 30 days?) due to my older home not having a clean out as he called it. Hopefully I will not encounter the same issue anytime soon. However, I would still use 5 Star Plumbing again.

Kevin A.

04/08/2022 12:00:00 SA

Highly recommend 5 Star Plumbing. They responded quickly, we're professional and polite.

Yaquecita F.

6/24/2022

It's all in the name!!! 5 star service! 5 star response time! Ahmad was extremely punctual and professional!! He kept me in the loop every step of the repair! Don't bother searching for any other company to fix your plumbing needs, 5 STAR PLUMBING is the only way to go!

Sheri S.

7/27/2018

The best! Quick service. Yuri was very professional and the text before arrival was very helpful. They add a photo so you know who's showing up. I would them again. Thank you!

Jaydee C.

6/30/2022

Amazing fast service! One of our showers was old and we needed to replace the shower value, spout, and shower head. Amir came out the same day after calling and gave us a fair quote. We ended up replacing both showers since they were both old. He was able to come out the day after and had the job done quickly and with quality. It was great service from start to finish!

Michelle K.

11/21/2020

Excellent service to come within 24 hours to address a broken garbage disposal unit and clogged pipe. Within 1 hour the sink was fixed and a new unit installed. Arrived on time - very friendly - was masked and gloved the whole time.

Monica M.

01/09/2023 12:00:00 SA

Amir was awesome! Very pleased with his service to quickly replace our old garbage disposal that was leaking. Thanks again!

Lloyd L.

4/15/2022

I purchased a bidet toilet and needed to have it installed. During my quest to gather estimates for the job every company wanted to schedule an appointment. Which I figured would customarily be the case. However, when I called 5 star plumbing the customer service representative asked what type of project it would be and after explaining he politely placed me on hold and to my utter amazement not only gave me a quote that was unbelievably satisfying but also stated he could have it installed the same day I made the call. I accepted, and less than two hours later Khalil was ringing my doorbell and ready to get to work. I have to say Khalil went above and beyond what I expected. He ran into a problem with the installation, no fault of his own as the toilet required a different set up than the previous one, but he came up with a brilliant idea and low and behold it worked!! I am very pleased with the company and Khalil rocks! If you're looking for great service and for someone who takes pride in his work be sure to ask for Khalil, you won't be disappointed...

Kathleen S.

08/11/2023 12:00:00 SA

Couple of our toilets were backed up and experienced some flooding in one of the bathrooms. After calling, they were able to send someone within half an hour! Eze arrived timely and walked me through his assessment process after I showed him the issues. He had to clear out a clog using a drain snake. But he also resolved the issue for the toilet leaking and offered to reset since it was previously installed wrong. Before he began repairs he made it a point to show me how things looked before repairs and talked through what I was comfortable with repairing today. Eze was fantastic- he clearly knows what he's doing and offered us such great customer service.

Maureen M.

04/09/2022 12:00:00 SA

When I discovered my water heater was leaking, I called 5 Star and Peter came out right away on a Saturday morning, He was very polite and knowledgeable, and showed me that a broken valve was causing the leak. He told me the cost of repairing the leak. He replaced the valve and showed me the broken valve and the process he used to extract it. I was relieved that merely replacing the valve solved the problem, and that I had not been pressured to replace the water heater. I'd definitely use 5 Star for any future plumbing problems.

Keyonna-Starkesha T.

4/23/2022

Our toilet flooded on a Saturday afternoon around 1:30 pm the technician was scheduled to arrive between 2:30-4:30 the technician (Yev) arrived at 2:00 pm was very professional and got the job done quickly and efficiently I would highly recommend 5 plumbing they get the job done.... It's 's for me!

Adam F.

12/03/2019 12:00:00 SA

Contacted them for clogged pipes from our exterior drains and the service operator insisted that the only solution was to complete Hydrojet at a cost of $449, and when technicians arrived said they could not complete that service due the pipes were PVC, and did not bring any equipment for a traditional auger rooter. They then insisted on payment of $150 for their troubles of coming out and would not leave until my wife gave them a check.

This is an absolute joke, no service provided, did not adequately ask questions, and were unprepared with equipment. Wish a zero star could be given.

Rey D.

9/15/2020

I was having an emergency, and 5 Star responded within 15 mins, and the repipe was done within 20 mins at a very reasonable price. They definitely earned their name, and I highly recommend to everyone who needs plumbing service.

Janet M.

09/10/2019 12:00:00 SA

Adam was our plumber and he was helping us to find our gas leak to our pool heater. We had black water in our gas line and he got a free shower.... ha ha. He explained our options and will send us a quote.

Michelle K.

09/11/2019 12:00:00 SA

This review is based on a Request a Quote conversation only as I have not booked them yet due my own scheduling uncertainties. I contacted 5-Star to inquire about hydro jetting and repairs. Joe responded immediately (I'm not exaggerating when I say immediately) and we had a back and forth about costs/services. So far, I'm extremely impressed with their responsiveness and honesty. Great first impression-really seems that they'll handle the job with honesty and integrity.

Yer V.

7/22/2023

We had our water heater go out today and 5 Star Plumbing came to our rescue. They responded right away and even came an hour early to come and install our new water heater. We worked with Adam today and he was great. After he replaced our water heater there was low pressure in our kitchen sink and he was able to fix it free of charge. Thank you, Adam and 5 Star Plumbing.

Linda W.

5/21/2019

What a great company!!! From Daniel the dispatcher to Adam and Brandon who came to do our work, best ever. They came on time, fixed my shower valve and all for a reasonable cost. Great employees and great company. Thank you, you will get all our business. Zeke Wong

Marty E.

12/30/2021

Tony over at 5 Star Plumbing showed up within an hour of my phone call, diagnosed the issue within 2 minutes, and had a brand new replacement faucet installed in my kitchen shortly thereafter. The amazing thing about all this was that this entire transaction occurred without a bunch of empty promises that couldn't be kept, nor appointments that never came to fruition, or shoddy third rate parts being installed by technicians with questionable competence/expertise!!!

Kudos to Tony and 5 Star Plumbing for their service excellence!!

Louie M.

7/20/2021

Awesome. Great job. Adam technician good job, clean work & superb installation. We like it.

Mayuko M.

11/24/2021

I recently bought a house and needed an inspection for possible leaking under the kitchen or behind the kitchen wall. Amir from 5 Star Plumbing came on time and did a thorough inspection. He explained about the problem in detail and answered all my questions. After I talked with Amir, I was confident to ask them for the repair. Unbelievably he repaired it on the same day! I need more plumbing work and I'll call them soon again!

MK M.

04/09/2021 12:00:00 SA

When our sewer backed up at the clean out for the third time in a month, I called 5 Star on my neighbors recommendation. They had a plumber out here within two hours of my call, had a great conversation about our sewer line issues and I was given some great advice. We will have to replace our old cast iron line (we already knew that before I called), but Adam advised me about how to save money on the replacement and how I can (hopefully) limp along for a few weeks while I get a few bids on replacement. Adam was a nice, friendly guy with a good sense of humor who wasn't condescending or rude to me as some in the trades are when dealing with a woman with some operations experience.
Thanks Adam for your positive, professional attitude and excellent, down to earth communication style.
We'll be calling 5 star in the future for anything they service and of course I'll have them back to bid the replacement job as well.

Harold B.

1/21/2020

A couple weeks ago, our home drains became clogged, causing the toilets to overflow and the showers to fill with waste water. That kind of experience makes you realize how underrated good plumbing is for a persons quality of life.

I utilized the new Yelp app feature to grab multiple quotes from business in the area for the job at hand. From the start, 5-Star truly felt like a 5 star company. They were the quickest to respond, probably within 5 minutes, which is the fastest response I've ever received. After answering a few questions, a friendly representative called me directly to set a same-day appointment of 3 pm, only 2 hours away. Wow. I then received a text confirmation with links to their website and YouTube videos. Impressive!

At 2:30 I receive a call from 5-Star stating that the plumber's las job went over and they would arrive between 4:30 and 6. Things happen, I appreciated the communication.

At 6:05, Nazar the plumber arrives. He's apologetic for the delay, polite, and got to work right away. He finished the job quickly, confirmed that everything was draining correctly, and rinsed down the tub.

So, the job was done right the first time and with good customer service. I can recommend giving them a call.

D L.

10/22/2019

Brandon removed our toilet and cleared our main drain line. He replaced the wax ring and the toilet. We are very impressed with Brandon's expertise and his ability to readily resolve our issue. We will definitely use 5-Star Plumbing again!

Vincent B.

3/25/2022

Prompt response and cause of issue. Payment options and rate as they said it would be

Russell S.

07/09/2021 12:00:00 SA

I needed a new water heater and I called around a couple of places and 5 Start came in with the lowest price. They came out on a Tuesday and by Wednesday I had my new water heater. Khalil was very nice and showed up promptly at the beginning of the appointment window. Would highly recommend.

Lisa W.

5/30/2022

I contacted 5 Star Plumbing over Memorial Day weekend and they scheduled me for the following day which was wonderful since we were not able to use toilets, showers or sinks!! Amir showed up promptly arriving even before the scheduled time window! Amir was very professional and explained what the problem was. He fixed our problem and gave us some tips for the future. He was very nice and the price was very reasonable! I would highly recommend 5 Star Plumbing and will use them again!! Thanks Amir!!

Brian M.

7/16/2019

We had a real tough bathtub installation that we needed help with. 5-Star delivered above and beyond with the tub install and new sink plumbing. They delivered on time and on budget. Fantastic work ethic and a high quality job. Would highly recommend.

Peter S.

02/03/2023 12:00:00 SA

Eze with 5-Star Plumbing was a veritable Raven of plumbing expertise, soaring through the installation of my new water heater with a grace and precision that left me in awe. The task was completed with a swiftness that left me wondering if I had truly witnessed the event or if it was but a dream within the realm of my own imagination.

His work was precise and meticulous, leaving no detail overlooked. The water heater was installed with such skill that it seemed as though it had always been there, a fixture of my home as unchanging as the stars above.

Eze's professionalism and attention to detail was beyond compare, leaving me with a sense of comfort and security in the knowledge that my new water heater was in the hands of a master craftsman. The experience was truly one of mystery and wonder, one that I shall not soon forget.

If you seek a plumbing master who will leave you with a sense of awe, then Eze with 5-Star Plumbing is the Raven you seek. I give him my highest recommendation, and would entrust him with any plumbing task with a heart full of confidence.

Casey W.

12/21/2022

Absolutely amazing service! The technician that came out was named Eze. He was very professional, helped me understand the issue and even gave me tips to prevent this from happening in the future. I would absolutely recommend this business to anyone. Especially if you get my new friend Eze!

Lilian T.

2/22/2023

I'm very happy with the service I received from 5 Star Plumbing. Amir was on time and very courteous. I had my water heater replaced the same day. I also paid extra for 5 Star Plumbing to go through the permit process. They interacted with the city and set the inspection date for when it was convenient for me. The inspection passed with flying colors. Easy process. Thanks Amir!

Tati D.

7/14/2022

Eze showed up on time for a same-day appointment and was thorough in his inspection and then promptly flushed a clogged sewer line. In addition to his friendly demeanor and overall professionalism, this company's fees are very reasonable. I highly recommend Eze and would not hesitate to call 5-star again -- and ask for Eze!!

John C.

11/06/2022 12:00:00 SA

Noticed our garbage disposal was leaking from the bottom on Saturday night. Called around and 5-star Plumbing was one of the few people that answered and was available this weekend. The next morning Amir was able to come early and was polite and extremely helpful. I definitely recommend them and will come back for future needs!

Elizabeth B.

07/09/2023 12:00:00 SA

Really happy with Amir. I put out a request and 5 Star immediately got back to me with an appt for the same day. They came out, we were able to negotiate a price for the job, and Amir finished it in about an hour. It was exactly what I needed and he did a great job.

V I P.

5/29/2018

OMG these guys are AWESOME! They saved us!
Last Saturday our waterheater burst so I frantically sent emails/made calls to get quotes for replacement.
- Response time with a quote for replacement was literally 2-3 minutes! And on top of that they offered to come first thing Monday morning.
- Price was solid, I received 8 quotes to replace my water heater, these guys were right in the middle (at number 4). I later found a coupon which they were happy to accept (they mailed me a check for the refund) and it brought their price down to number 2.
- Last but not least, anytime you replace the waterheater the city has to come out to inspect. The inspector from the city said everything was done PERFECTLY! We passed inspection on the first try!
Note: I have family and friends who have hired other companies to replace their waterheaters and have paid similar prices if not more than me and it took them 3 to 4 tries to pass inspection.

My only complaint is that they couldn't provide me with an itemized invoice (which I need for tax purposes). However, its not a deal breaker.

I'll end by saying this. I've used dozens of contractors for household repairs so I can easily spot the good from the bad and these guys were truly phenomenal. I really only have great things to say. Everything was super easy from start to finish.

Kimberly S.

3/30/2018

Another 5-star experience for me. Arrived on time, courteous, friendly. Peter fixed the problem with our water heater quickly and price was reasonable. Would recommend to other! Thanks!

Rey C.

11/17/2020

Had a plumbing emergency and 5 Star was not only one of the best priced but the fastest to be able to respond. Adam was early, quickly able to resolve our issue and just great to work with all together. I can't recommend him and 5 star enough.

B H.

7/13/2018

I found this company on Yelp and I'm so glad I did my research! They are knowledgeable and professional and got the job done fast. It pays to do your research and then be sure to let others know your experience. Yuri was great! Thank you!

Ip C.

12/28/2020

Excellent service. Had them come out and do a difficult install of a dishwasher. Home Depot wouldn't touch it. They made quick work of it, even cleaned under where the old dishwasher was sitting. Very professional.

Rita ..

07/12/2023 12:00:00 SA

The business was quick to respond and came out to provide service as soon as they could. The business was very helpful. Great pricing as well. Eze came out to service a leaking pipe under the sink cabinet. He was polite, professional, and explained the situation. I would highly recommend.

Bonita T.

4/20/2022

ahmad is the best plumber i have had in sacramento. he is respectful, kind ,curtious, cleans behind himself, and explains the procedures that he is working on. i would recommend him again and again.
100 star's to ahmad

Kelly P.

11/30/2019

After several emails they wanted my credit card number to charge me $49 before they even showed up. They should tell people this righ up front.

Eric N.

2/23/2022

After calling a different company and waiting all day for them to arrive, I called 5 Star and they were out within 30 minutes of calling (on a Saturday!). They offered a fair price and he worked on the issue into the evening until the job was done right. Everything is working great.

Derek R.

01/11/2022 12:00:00 SA

Tony came out and did a great job! We had a kitchen sink clog that went down past the clean out. He used his whole snake to fix the clog within an hour. His service was excellent and his expertise in the field was very informative. Tony made me a loyal customer to 5 Star Plumbing today.

Derek

Kathy K.

3/31/2020

I set up an appointment today between 330 and 530. The customer service person was not very engaging at all...seemed like I was bothering her, but so many positive reviews I thought maybe she's having a bad day. Left work as a nurse in the middle of the COVID virus. Got an email that someone would show between 4-6pm....close enough. But no one showed up at all. So disappointed.

Basirh N.

9/28/2020

Exceptional service and competitive pricing. I had my bathroom double sink vanity replaced, but the plumbing did not align. 5 star responded quickly to my request and did an amazing job. I would highly recommend 5 star if you want quality work for an affordable price.

Sam M.

03/02/2019 12:00:00 SA

After going through 3 other plumbers and still dealing with a leak, I called 5 Star Saturday as my kitchen sink began leaking uncontrollably. The man on the phone was extremely kind and understanding and assured my that he would send one of his best to come out and take of the issue. He provided me with a quote and explained I could get a 20% discount. When the tech came, he put booties on and was super respectful of my OCD ways. He explained the cause of the leak and replaced the necessary. NO MORE LEAK!! I would recommend 100%!!!

Bryan V.

03/08/2022 12:00:00 SA

Khalil an Ahmad was very professional they came on time fixed my pipe that some how got broke! This company is so reliable I'm a first time homeowner an i dealt with this company last year! They came an repaired my pipe for free even thou my warranty was a month expired! I recommend this company to everyone they schedule you fast an do work very great there employees are awesome i couldn't ask for better service!! Khalil an Ahmad is the man thanks again

Kelly P.

3/18/2021

I am a Realtor and needed a plumber ASAP for a client who is in contract on a home. I called 5 Star Plumbing and they were able to get to the home within the hour. The plumber who met me there was Adam and he was knowledgeable and professional and knew exactly what was going on. This is my 2nd time using them and I recommend them moving forward, especially if you're looking for help within a quick timeframe.

Laurie I.

1/14/2022

We had a horrible back up of raw sewage into the showers and bathrooms. I was in a mess because we had just gotten my mom (82 yrs old) from the hospital. I called rotor rotoor because that's what I thought you do. I was told 1 hr but after 2 hrs and still no available time I canceled and called 5 star. I was assured someone would be here in 15 minutes and that's exactly when Amir came. Within 15 we were fixed! He was happy and friendly. He cleaned everything up. I just wished your company was where I live!!
Thank You

Yvonne T.

02/07/2023 12:00:00 SA

Our sink was backed up and even though we tried snaking it, drain-o, ice and hot water, etc we could not unclog it. I called several plumbers and no one could get us for several days except 5 Star Plumbing. Alex arrived on time, was professional, very nice, and even wore boot coverings in my home which I thought was a nice touch. He took care of the problem in about an hour and we haven't had an issue since!

Michael D.

10/08/2021 12:00:00 SA

We have had some bad experiences with plumbers in the pas. 5 Star Plumbing was the best experience we had with plumbing issues. We had two issues with our toilets, a leaky faucet, and a concern with our water heater. The 5 Star plumbing technicians quickly analyzed the issues, explained the problems in layman terms, and provide a reasonable cost and for their work. They were extremely professional. 5 Star Plumbing will be our go to plumbers for any future issue. A great experience! Many Thanks

Antonio V.

8/16/2018

I was given 5-Star Plumbing's name via word of mouth. I find that the best way to find a great plumber or contractor is to get the name of one from someone who has had a good experience. I was not let down.

I needed to have a water heater removed and later installed for a mold remediation issue.

Peter showed up when he said he would to give me my estimate. While he was here, I told him I was potentially interested in a tankless water heating system.

He gave me two estimates. One for the removal and reinstall of my old water heater and one for the tankless. I had received a few weeks earlier a similar estimate.

Both of his estimates were a good 20% cheaper than my first estimates I received. To be completely transparent... the first estimate was installing a different Brand name tankless. But as for the removal and reinstall of the water heater... 5 Star was still much cheaper.

I decided to go with the Tankless. Peter and his team team were onsite two days later and I had a tankless installed in a day.

They were open to my suggestions on how and where I wanted it installed. He explained to me why some my suggestions wouldn't work and offered other options.

I couldn't be happier with my choice. And when it comes to another word of mouth recommendation... it will be my turn to recommend 5 Star Plumbing as my choice as a 10 Star Plumber!!!

Ann N.

01/07/2022 12:00:00 SA

Excellent experience. Tony was professional and efficient in diagnosing the underlying problem of the my leaking faucet; it was the valve, NOT the faucet, replaced it and resolved the problem. I will definitely use this company again for both my home and rental properties if the need arises. Highly recommend.

Joe M.

05/03/2019 12:00:00 SA

After Amazon did not come through on their installation service I decided to look elsewhere to have a kitchen faucet replaced. I sent out a few emails and received an almost immediate response from 5-Star. I dealt with Dan through email and he responded quickly with a very reasonable price. On calling the office I was given an appointment the same day. The technician came on time and did an excellent job. So, within hours the job was done. Wouldn't think of calling anyone else when I have a plumbing issue.

Katie C.

10/23/2019

I reached out to 5 Star plumbing via yelp for multiple plumbing issues in our first home purchase. Joe called me the next day and a plumber was available the first day I requested. out plumber, Adam arrived on time. He knew what was causing the issues with the lack of hot water in the showers right away. I also needed an old dishwasher disconnected and a new one installed and some bathroom sinks unclogged. To me it seemed like a daunting list but Adam was able to check everything off the list in 4 hours which included a trip to 3 different stores for some specialty plumbing items. He was friendly and pleasant and showed me the pricing for each item so I knew what to expect when the work was completed. Thank you, Adam and 5 Star Plumbing!

Ning W.

08/01/2020 12:00:00 SA

They give me the quote before fix the problem.
Adam did a great job to fix my slow drainage problem. He is professional and nice.
Recommend to everyone.

Jasmine K.

9/24/2022

Peter was incredibly professional and did excellent work. I needed 2 new bathroom faucets installed and had gotten the run around from other plumbers in the area. Within 24 hours of calling 5-Star Plumbing, Peter fixed the problem with no issues and was cheerful doing it...you can tell he enjoys what he does and takes pride in his work. It was all done at a fair price too! Anytime I have any plumbing needs, I know who to call!

Anthony T.

4/15/2021

After receiving a huge quote from another company I came to Yelp to look for a plumber to fix a clog in an island sink. I mentioned I found them on Yelp and received a pretty good discount. The price I paid was 20% lower that the quote I got from the other company for an traditional snake unclog. The other company was pushing jetting the system while the 5 Star service tech snaked the drain and let me know jetting was not needed. If it was needed 5 Star would have been cheaper by over 60% than the other company. Don't waste your time like I originally did. Call 5 Star first to save your time and money. Very professional and the tech cleaned the area up after the procedure.

Mossum ..

02/10/2020 12:00:00 SA

My renters called me first thing this morning and said the toilet was overflowing into the bathtub and the washer was overflowing onto the garage floor. I immediately hit Yelp, found 5-Star Plumbing and requested a quote. The response came in just a few minutes later and included the cost and a note that they could be out there within half an hour!

I met Brandon on site. He snaked out the drain quickly and had everything cleaned up and was out of there without any mess. Very nice guy.

Within half an hour of completion, my tenant called and said the washer was still overflowing. I shot Brandon a text and he said he could be back there in a couple minutes. Unfortunately, he also said it was a separate issue so I would be charged again. I bitched and whined and he called his supervisor and got a slight discount to pass along to me. Once I agreed to the cost, he went back and cleared everything completely.

While Brandon was doing the second part of the work, I emailed the company and bitched and whined again about being charged twice. Within a respectable amount of time I received an email from Irene saying she totally understood and I would not be charged for the second visit.

I am giving this company five stars based on the excellent customer service, fair price, and quick response time! Thank you, Brandon and Irene!

Shelley P.

5/21/2022

I had been smelling a sewer/gas smell. I called 5 Star and they were able to come out within the same day. It turned out we had a faulty wax ring and the toilet was not sealed when it was put in with caulking. Thank you Amir so much for fixing our toilet.

Anthony G.

4/24/2019

The gentleman who came to my home was a wonderful help, he was quick to work and explained everything thoroughly. I would certainly recommend this company to anyone I know. I thank you all for the wonderful work and information.

STEVE D.

05/04/2020 12:00:00 SA

Our hot water had stopped working so we had 5 Star come out to check it out. Adam and his new partner came on time and were very friendly and personable. It was Adams last day and appointment before he headed for his vacation and he really took carEarly on in the inspection they told me I will probably need a new water heating which was something I didn't want to hear. Then Adam tells me he may have a trick as a last resort to see if he could fix our issue. Surely enough it worked and he saved us tons of money from buying a new water heater. Thank you for the great service!

Norman F.

4/25/2021

Called for a specific job and scheduled me right away. Compared rate with other local companies and they have the lowest. Good quality job for less. Amir came in on schedule and did a very clean job in no time. All questions were answered nicely and gave us some tips to prevent clogging in the future. This company is highly recommended.

Judi B.

02/05/2021 12:00:00 SA

From the phone call thru the appointment, everything was great. Victor took the time to explain everything and did a through investigation regarding our concerns. I've already recommended to two friends!

Gerry V.

7/23/2018

I've used 5-Star three times in the past 3+ months. In an effort to save money a number of years ago, I installed my own water heater. To put it mildly, I botched it up. I didn't know it until I was selling the house and I was required to bring the install up to code. Had several bids, and chose 5-Star. They were not the lowest bid but met the price when I showed the comparable bids. They came out and the water heater was much worse then originally anticpated. Any other plumber, in my opinion, would have given up and forced me to buy another. Peter, one of the owners, salvaged the heater and got everything brought up to code .... all for the original bid. Was very impressed with there worked. Have since used them for a a natural gas line, and a simple replacement of a pedestal sink that turned out to be a pain in the rear. These guys are my goto plumbers!!!

Sionainn K.

10/20/2018

Fantastic company! I got an appointment the next day. Oleg was very friendly and efficient! My shower and sinks are up and running again! I know who I will call in the future for any problems !

Riann V.

4/22/2020

Shortly after moving in to a new home, our kitchen was flooded and water was pouring from the dishwasher. I contacted 5 Star and they scheduled a technician to come out the same day. Adam arrived early and was able to fix the problem quickly and efficiently. We were charged the fee I was quoted on the phone and have had no issues since.

Brian B.

07/06/2019 12:00:00 SA

Prompt, professional, and friendly. They installed a new hot water heater six months ago, and did a great job. Needed help with installing an InstaHot in the kitchen, they came on the Saturday after the 4th of July and again had a great experience.

Kelly S.

07/07/2021 12:00:00 SA

Easy to work with, met all expectations, and were reasonably priced. I would use 5 Star Plumbing again. Absolutely no complaints!

Ian M.

10/28/2017

Oleg came out to replace our kitchen faucet and did a fantastic job. He was on time, he put shoe covers over his boots and replaced our faucet within an hour. He was very professional and kind to my family. He did a quality job at a reasonable price. I would highly recommend him.

Akaash N.

4/21/2020

Thanks Adam. You're service was great. Easy to work with and professional. 20% off for checking in definitely helped with the cost of repair.

Lisa J.

12/03/2020 12:00:00 SA

Khalil was great!! He was professional, polite and did a great job!! He could actually come over on the same day that I called, which I was very grateful of since we were down to only one bathroom. I would recommend them!! Thanks for the great service Khalil!!

Jarilynn H.

11/29/2018

I called 5 star around 10:00am and received a quote and an appointment for someone to come out at 2 pm the same day. The quote was a little higher than a couple other quotes but I felt very good about their reviews. Peter was here for about 1 1/2 hours and took care of my problem. I would not hesitate to call them again and highly recommend this company.

Richard S.

1/15/2023

So I clogged up one of my toilets on of all days, a Saturday. Most places were closed or busy. Luckily 5 Star was able to come out late afternoon. They're tech Alex worked very hard and stayed late to make sure he did the best job he could. Even took the toilet off to snake it. Anyway he did unclog it and I was very satisfied. A big thank you to Alex and 5 Star!

Emma S.

4/17/2023

I had clogged sinks in the master bathroom and it has now been cleared thanks to 5 star. The garbage disposal in the kitchen made loud screeching noises and had to be replaced. Now it purrs like a kitten. Thanks 5 starv plumbing.

Alex I.

4/15/2018

Used them twice. They came on-time. Rates are reasonable, gentlemen were quite informative and courteous. They also gave some money-saving tips. I will definitely use them again and recommend to others.

Jamie M.

11/16/2017

I contacted 5-Star Plumbing via Yelp late on a Tuesday night to make some repairs to a water heater. I received a response and a quote for the work in 5 minutes, and we scheduled the appointment for first thing Thursday morning. Peter arrived on time, was friendly and professional. He completed all of the repairs for a very fair price.

I will definitely use 5-Star Plumbing again, and would highly recommend them to anyone looking for a honest plumbing company.

Trushant K.

4/21/2020

Had to get a couple of power outlets fixed outside the house on a weekend. They were very responsive and had someone come over and fix it on the same day. Great service and did the job right.

Wendy M.

01/10/2022 12:00:00 SA

Called Sunday with duals backed up sinks. They came next day, on-time. Got it fixed super quickly. Our guy was Tony. Such a nice guy!! Quick, clean, and personable! The cost is the cost. Was a flat fee and plumbing is generally not cheap but I think it was normal. Worth every penny for the complete lack of nonsense, you know?

Melanie C.

02/10/2023 12:00:00 SA

I had some leaking to the outside anytime I used my kitchen sink that progressively seemed to get worse the past week and when the prior plumber I used in the past never returned my voicemail, I hopped on Yelp to see what my alternatives were. All of the reviews on 5 Star seemed consistently positive, with a lot of recent reviews and I'm so glad that I decided to go ahead with them! They made it easy to set up a same day appointment over the phone, explaining the payment process and the text notifications were similar to Lyft (ie telling me when the technician was on the way). Amir, who was coming to do the fix, also texted me several hours before my appointment time to see if it was okay for him to come earlier than expected, which I appreciated.

Amir was awesome, he wore booties over his shoes, explained to me what he thought the issue would be, and explained to me on every step what he had to do, and what the cost could be if he had to do XYZ. All in all, it took 2 hours for him to fix what turned out to be a broken drain pipe, saved me a bit of money by not replacing an upper pipe that looked fine, AND installed a portion of it to the outside, which as he explained, would make it easier should I ever have a clog, it would make it easier for a future solution.

The pricing was fair and Amir definitely knew his stuff and was just a positive and calming presence to be around. I will for sure contact 5 Star in the future should I need any plumbing help (which fingers crossed, is not for a long while)!

Dave P.

12/28/2022

Eze did a great job on installing my kitchen faucet. He was quick to get the job done and he sure he knows what he's doing.

Anna Y.

07/04/2023 12:00:00 SA

Within 12 hours of moving into my new home, I had drainage issues in both my toilet and shower. I called 5 Star Plumbing on July 4th, hoping they would be available and they were! I spoke to Leo and he gave me an estimated window, called me back and was available earlier. Within 2 hours of me contacting them, they came out and completed the job. Khalil was the team member that came out. I highly recommend 5 Star Plumbing. Their service, communication, and price breakdown is exceptional! Thank you, 5 Star Plumbing!

Jennifer R.

02/02/2019 12:00:00 SA

The repair work Five Star did was solid.

Above and beyond the repair itself:
They contacted me promptly and had appointments available within a couple of days.
They gave me a two hour window and Paul called ahead to say he was en route, and actually arrived and completed the job within that window. The icing on the cake was - he used shoe covers.

Great communication and timeliness.

Chaka W.

10/04/2021 12:00:00 SA

Had a high pitched whistling noise coming from my shower. Used another plumber who misdiagnosed the problem, charged me for his service and within 30 minutes of him leaving the annoying sound was back and worse than ever. His advice was that he would have tear up my shower in order to locate the problem. I searched Yelp and found 5 star plumbing. Peter arrived promptly, diagnosed the problem as something completely different, fixed it and I received a discount for using Yelp. Definitely should have called them first

Jeremy O.

09/04/2018 12:00:00 SA

5 Star plumbing was affordable, responsive and did a great job fixing our water heater. I will definitely call them again.

Brandon A.

7/20/2023

Called 5 Star because I had a plumbing emergency. They answered right away. More importantly they had a technician out in about 2 hours in the afternoon. Excellent service and very responsive.

Lisa S.

5/19/2018

Fast response time and a reasonable quote earned my business. Had an ice maker line installed and after contacting 6 plumbers, with bids ranging from $300-$1150 for the same job, I went with 5-Star. Though not the lowest bid they were among the lowest and definitely the fastest and most reliable. Good value, professional quality service and fair pricing. I'm certain to be a repeat customer.

Kristen S.

01/03/2020 12:00:00 SA

Responded immediately, came quickly, were courteous and finished the job within the hour.

Betty T.

3/22/2022

My kitchen sink was leaking underneath. 5-star responded and came right away. Yev did a very thorough job by fixing all the connections not just the one that was leaking. I really appreciate his professionalism and expertise. Definitely will hire them again when needed.

Marcia B.

3/18/2018

Oleg was AWESOME. He was professional, friendly, thorough and got the job done quickly. Price was very fair.

Carmen P.

4/24/2023

The plumber came the same day I called and he was on time, professional and friendly. The issues I was having needed problem solving and he was spot on with his process to figure it out! Luckily he had the parts needed on his truck and he made the repairs and was on his way! I will definitely hire this company again and refer anyone that needs a plumber!!

Susan T.

09/06/2018 12:00:00 SA

5 Star plumbing lives up to its name. I called and had an appointment 2 days later(not an emergency job) at a time that worked for me. Peter texted to say he was on the way. When my clogged pipe was resistant to the portable snake, he brought out the big guns, and removed the clog quickly. I had another issue which required a follow-up visit..
They came the same day! I will call 5 star plumbing any time I need a plumber. Awesome and affordable, and Peter is the greatest!

Katie L.

2/14/2019

So friendly! They came out and quickly diagnosed and fixed a leak in our pipes (which is why I called) and even addressed our low hot water pressure in our kitchen sink while they were here! Totally reasonably priced, fast, and friendly! Will absolutely be calling them when I need a plumber in the future!

Kate D.

4/18/2023

Just had our business serviced by 5 star Plumbing today. They were very quick to respond and was able to send out a service guy right away. Our service guy was very professional. He was able fix our drain with no problems.
We've had this issue for a couple weeks and my only regret is not reaching out sooner. Very impressed how efficiently everything was done.

Thank you 5 star plumbing!

Linda D.

6/24/2023

Our shower, tub & toilets all backed up at once yesterday afternoon. I called 5 Star Plumbing & they had no more appointments available for the day, but they checked for the next day & got us an 8 am appointment. Amirr contacted us with a picture of himself at about 7:30 so we would know who to expect. By about 8:45 he had solved our problem, showed us what he'd done, cleaned up his equipment and the area, took our check and sent us a digital copy of our receipt. I will hire this company again for any future plumbing needs.

Christine V.

8/13/2022

Yesterday I had 5 Star plumbing replace kitchen faucet that I provided. They installed within 40 minutes. The young man was very professional and left kitchen clean like he found it. I would definitely trust them with any future plumbing needs.

Landry T.

2/18/2019

Vitali came over and did an incredible job at my place. Not only did he declog my shower drain and fix the kitchen sink, but he also taught me how to maintain them myself so as to prevent and address any issues down the road. Businesses who teach their customers how to be self-sufficient are indeed the best. It shows that service to others is a priority to them. Thanks vitali and thanks 5-star plumbing. You gained a fan.

Mark B.

04/03/2020 12:00:00 SA

My garbage disposal needed to be replaced. I had used 5 star plumbing over a year ago for 2 toilet replacements and they did a great job. It only made sense to reach out to them for my garbage disposal job. I reached out to them today and had a new garbage disposal installed within 2-3 hours. Absolutely amazing customer service. Great work. Awesome price. This is my go to plumbing company. A big shout out to Adam who did the work, he was super professional. In the time of covid-19, he wore gloves and kept his distance. Thank you for a job well done.

Dan T.

6/13/2022

My drain lines clogged up and water was backing up into my shower and tub. I called 5-Star plumbing and they promptly sent Ahmad out within a few hours. Ahmad was very friendly and professional and was able to clear my entire drain line. Not only did he get my shower and tub draining again, but he went the extra mile to verify that the rest of my line was clear and he ended up clearing out several blockages that would have eventually caused me issues. Definitely glad I called 5-Star!

Tancho E.

7/18/2023

Good quality of service, but definitely on the pricey side. Hefty show-up fee of $185 to provide an estimate, which is waived if you go with them. There are cheaper contractors out there and some provide free estimates.

Jane D.

6/21/2022

I've had a leak in one of my pipes under the house. This was due to copper on top of copper eventually it causes a hole and it got bigger. I called them at 11am and someone was here within an hour. Khalil was nice, calm and collected and answered all my questions and worked under the crawl space to fix the issue. Couldn't have asked for a better service. They warranty their work for year, hopefully I won't need it! Highly recommend.

Rachelle D.

8/14/2017

I contacted Peter from 5 Star Plumbing and he was at my house within the hour. I found 5 Star on Yelp. Our pilot light went out and we could not get it to stay lit. We called three plumbers. Two of them quoted us to replace the hot water heater. One was $1600 the other was $1800. Peter quoted us $950 to replace the hot water heater but said that he can replace the thermocoupler for $99. The other quote that I got from one of the other plumbers to replace the thermocoupler was $150. Glad I got that third quote from 5 Star.

Michiko J.

01/05/2022 12:00:00 SA

I had a clogged drain which was backing up nasty crap in my shower and tub. They provided me with a flat fee for cleaning out the drain system. The technician came out, asked a lot of questions and diagnosed the issue and got to work. He explained the issue to me in layman's terms and how to prevent these types of clogs. I would definitely call them again!

Ryan Z.

8/15/2023

Amazing they showed me where my plumbing line exactly is without having to dig and same day service
Thank you!

Scott B.

12/30/2019

My water heater went out on a Saturday morning and they were able to come replace it the next day (Sunday). They did a terrific job and really saved me from a few unpleasant days of cold showers. I highly recommend them whenever the unexpected happens.

Susana V.

5/30/2018

Appreciate 100% that a plumber was sent to check out out clogged toilet within 1 hour! The price reasonable and ben has great customer service skills. Great job guys! Thank you for común trough when we needed you

Ken N.

7/25/2022

I've hired 5 star several times, and the last two weeks I have worked with Eze. He showed up on time, worked diligently and was very clean. He quoted me the price, explained the work clearly and did everything he promised. Could not have asked for anything more. Would hire Eze and 5 star again.

L B K.

4/29/2021

Adam was awesome. He came out the next day. Couldn't fix the plug from the garage clean out so he took the heavy snake machine on the roof and cleared the sewer plug. 5 stars!

Gloria M.

04/06/2019 12:00:00 SA

Contacted 5-Star Plumbing on Thursday and received a reasonable quote in less than 6 minutes , it can't get better than that.
Appointment was set for next day.
Adam (plumber)was in my home within the time window I was given.
I appreciated Adam's respect for my home, he covered his shoes to protect floors and carpet, and went to work. adam did a great job changing the faucet for one of the master bathroom sink, he was polite,and respectful. I'll definitely use 5-Star Plumbing in the future and recommend this business.

Risa B.

4/17/2023

I had 5 star plumbing fix my PRV and Peter did a great job I would highly recommend
He came on time.
He fixed it within an hour.
He was nice and professional!

James R.

9/21/2022

Peter was amazing on site. Troubleshot the issue, solved it and was very nice. The team on the phone was responsive, courteous and caring. Do not go anywhere else, this company is amazing and get 5 Stars!

Mark H.

1/23/2019

Prompt call back. Showed up on the day that was arranged. The employee was pleasant and knowledgeable.
I showed him the problem and he gave me a estimate then. The service call amount was applied to the cost of the repair.
I have used them for a water heater replacement at my Mom's house. They did great job.

Jennifer F.

05/02/2023 12:00:00 SA

Well, I appreciate them coming out within an hour. But I could've waited till morning if I knew it was going to be four times as much as everyone else.

Repair person was nice, but no room to negotiate. $641 to unclog the kitchen sink and replace a small piece of pipe.

So while he was here, we asked how much it will be to snake two bathroom sinks, that quote was $500. Ummmm..... I'll pass. Thank you.

Keith L.

12/30/2017

We had a major sewage blockage in our house. After yelping and reading reviews, I called 5-Star. Everything previously written is true. Prompt, courteous and very neat.
Oleg spent over 2.5 hours clearing overgrown roots in our pipes. He was patient and methodical and never seemed to rush the process, even though he had another job (which he was late for). (Sorry other customer! But I heard him called the office to tell you he was delayed because of us.)
Anyway, after spending all that time clearing our pipes, he charged us exactly what I was quoted on the phone. I thought it would be more since it clearly took more time than was originally thought.

Robert K.

1/31/2022

They may be good at other stuff, but they are lousy at clearing clogged drains. They came by, said they couldn't fix it with the snakes they had, and recommended I replace all the pipes for $8 to $10,000. This advice cost $200. Had Zoom Drain take a look at it and they had the drain cleared in a few minutes. 5-Star might be good at bigger jobs, but they seem to have no interest in simply cleaning out a clogged drain.

Kassi C.

01/11/2021 12:00:00 SA

Excellent service! They came out within the hour and fixed my leaking waterline so quick! Definitely recommend using them in the future!

Chrissy K.

01/07/2021 12:00:00 SA

Joe reached out to me regarding the issue and was able to offer a refund as we should have not been charged a service fee. I appreciated his prompt response and solution.

Ronald W.

11/18/2021

The Best !! Dont think others may also be. Price, Quality, I understood my installers, it was Great !!

Joshua P.

7/31/2018

Responded quickly and did a great job. Amazing service from 5-Star Plumbing definitely using their service again and would recommend.

Alex S.

7/19/2018

Highly recommended. Yuri & Oleg replaced my leaking water heater with a brand new unit. Updated everything to meet code. Very professional, timely, and clean. There prices couldn't be beat, well below the other estimates I received. Definetely give them a call for for your next job.

Crystal S.

6/26/2020

Major emergency solved & fixed rather quickly. I called and they were able to send someone out less than an hour, probably 45 minutes. The tech assessed the area quickly and determined next steps after shutting water off to whole house (bathroom was flooding and was leaking through vents, ceiling fan, carpet, etc,)....I hope I never have use them again BUT I will call them first if ever needed again.

**I would have given 5 stars but due to Covid-19 I would have appreciated a mask and shoe coverings being worn. I didn't think to ask about this with all the craziness but it should have been a requirement in my opinion.

AnnMarie B.

08/01/2019 12:00:00 SA

I have Five Star come out to clear a drain. They were on time and did a great job. The technician was professional, efficient and friendly. Will definitely call them the next time.

Carolyn N.

7/23/2020

Super responsive and reasonably priced! I contacted them through yelp to get a quote and got a response in a timely manner. Ivan showed up on-time, super polite, had a mask, and was able to fix everything quickly. I highly recommend them to anyone needing reliable, responsive and quality service!

Allie M.

06/06/2022 12:00:00 SA

It was an unusual rainy Sunday in California and I had noticed water backing up near the side of my house. A call was made and within 2 hours a man was at my door who in my distress I thought was Robert Downey junior, aka Tony Stark, aka IRON MAN! I was told by the plumber was not RDJR and was a kind man named Amir. Amir was amazing!!! He was hard working and thoughtful. He found my leak, installed a drain and 2 toilets then flew, I mean drove away. If you are looking to get the job done right, right away, make five star part of your day !!!!!

Jessica L.

04/06/2022 12:00:00 SA

My electric stove decided to unceremoniously die and we decided to upgrade to the gas range I've been dreaming of. Space is plumbed for gas so it should be a pretty uncomplicated process.

It was not uncomplicated.

If it wasn't for Adam being an all around awesome guy this project would have reduced me to tears. Adam made sure he could work around the poor placement of the electrical box and explained what was happening and why it was necessary.

He was professional, courteous, thorough and kind. I'm ecstatic with the job and will be using 5 Star Plumbing for all my future plumbing needs.

Mahnaz F.

2/20/2018

I had a hassle free and great experience with 5 Star Plumbing!
I had an issue with a water heater pipe leak in the garage wall. I called them and Oleg was at my house in 40 minutes. He found out the source of the problem and fixed it in no time. Fast service, quality work and reasonable prices. Highly recommended.

Tianna W.

01/12/2019 12:00:00 SA

Great responsive service. I called them and consulted them in regards to an issue that came up in an inspection report. They were able to come up properly to assess and complete the sewer camera/video , provided a copy and honor the discount given if you check in on yelp.

Very professional, responsive, and I had a good experience and feel comfortable hiring them for business if ever needed again.

Zoey P.

12/28/2018

Finally, a company more than just 5 stars! I especially appreciated the front office responding very quickly, and the text of tech's 'on his way' notification. The tech (sorry, forgot his name) was very thorough and professional. Highly recommend this wonderful plumbing service!

M M.

7/27/2022

Our toilet was having problems when flushed. It would fill up with water almost to the point of overflowing and then slowly empty out. We had this problem in the past and it was usually caused by roots in the line. We only have one toilet, so it was vital for us to have this problem fixed as soon as possible. I checked out the local plumbers on Yelp and decided upon 5 Star. We are sure glad that we did. We had grown accustomed to having plumbers come out and try to sell us everything under the sun to fix our sewer problems. What a relief to encounter just the opposite! Amir came from 5 star and looked over the situation. He noticed some roots starting to come out of the rear of the toilet and said that he would need to remove the toilet to see what the root situation was. He felt that he might be able to remove the roots without running the rooter throughout the whole system but if I wanted I could have him do the whole system and he would run a camera up and down it to see if it was necessary. After he had removed the roots around the immediate area he ran water down the line and everything drained fine. What I liked about Amir was that he was up front and honest about everything. I asked him to go ahead and snake the whole thing just for my peace of mind and he agreed to. He did a really nice job of resetting the toilet and cleaning up. What a breath of fresh air having someone who knew their stuff who wasn't there to try and sell you everything under the sun. What reasonable pricing for everything too ! I had expected to pay so much more. So if you want a great company that knows what they are doing who deliver great service with great prices ...... call 5 Star Plumbing ! And ask for Amir. You'll be glad you did !

Richard M.

03/09/2023 12:00:00 SA

Needed my hot water tank replaced. Had the home warranty company send out their contractor but I was not impressed. I'm so glad I looked around for more options.

5 Star Plumbing were probably one of the best, no pressure, experiences I've encountered. They never tried to upsell me on anything extra. They were on-time (to the minute), extremely knowledgeable, honest and courteous. I highly recommend you give them an opportunity to bid on your project.

Lori D.

6/18/2019

Great service installing a garbage disposal. Did in the same day I called. Showed up on time. Great service from Vitaly our installer. Would definitely use these guys again.

Pete S.

1/23/2018

I emailed 5-Star Plumbing for a quote for new toilet installs. I received a prompt response w/quote. Communication and coordination of when plumber would be onsite. Oleg arrived at exact time planned, took a look at the job, confirmed the cost, and installs happened in a very quick/professional manner. He even took time out to clear my bathroom sink for free. Was so impressed with his work, I asked him to install new sink and garbage disposal. All was complete without issue, and with great service. Couldn't be happier with Oleg and 5-Star Plumbing!

Patty N.

07/07/2023 12:00:00 SA

I called 5 Star on a Saturday because I had a faucet which would not stop running. Someone came that afternoon PPand said he could not stop the leaking faucet and that he thought I needed a new faucet. He said someone would come Sunday and bring a new faucet which would cost $500+.

No one came, no one called and when I called there was not even an answering machine.

I gave a 1 Star rating for customer service not for any work that they performed.

5 Star has since called me and apologized and explained that the problem was due to unforseen circumstances. I have also received a check for $175.00 which I was charged for the Saturday appointment.

Monica C.

11/09/2021 12:00:00 SA

I requested a quote via this website and got a response right away. They were able to see me the same day and took care of my plumbing issue for less than I expected. They were friendly and professional, I will definitely use them for my next plumbing issue.

Dianne C.

5/15/2018

I called with my problem and they gave me an appointment for the same day. I am absolutely impressed by their professional abilities, their politeness, (and cleanliness) and thorough explanations of everything they did and they fixed my problem quickly, with great knowledge and they are within my Budget. I would absolutely Highly recommend this company for everyone!!! Today I felt like I was back in the Good Old days when people cared about people!!! Very, very impressed and Pleased. THANK YOU 5 STAR PLUMBING!!! I Will pass the word around!!!!