Woodcrest

I wanted to put Woodmode cabinets in our remodel. I went to the showroom and met with the salesperson, Karen. I explained that we were not ready to order cabinets yet, but did want Woodmode. I gave her our plans and told her that I wanted to do the kitchen. Karen told me that she would do cabinet plans for the other cabinets in the house without any obligation. At our next meeting she presented me with cad drawings of all cabinets and a contract. Karen explained to me that Woodmode was having a promotion that was ending at the end of the year. Karen told me that she called Woodmode and asked them to extend the promotion past the end of year as I was not ready to order cabinets yet. Karen said woodmode agreed to extend the date on the promotion as long as I gave a deposit. For a kitchen that was to cost approximately $53,000 I gave Karen the requested deposit if about $26000.00. After the deposit was given the cost of the kitchen kept going up. Karen finally told me that Woodcrest would not honor the original contract. I contracted with another company and asked for my deposit back. I confirmed with Woodmode that Woodcrest never ordered any cabinets for me. Mark, at Woodmode customer service, confirmed that I am not in the system and couldn't understand why I couldn't get my deposit back.

To date Keven Mooney the owner of Woodcrest Cabinets in Scottsdale has not returned one penny on my money. I have been requesting a refund for over one year.

Please be very careful contracting this company. They have very aggressive sales people that tell you that the company runs one special a year on cabinetry. The sales person (Karen) told me that if I gave a deposit the sale price would  be held. My project was very extensive and I was not going to be ready for cabinetry for a long time. I told this to Karen as I was not sure I would do anything other then the kitchen.  She proceeded to give me an estimate on the entire house and asked for over $26,000.00 for a deposit.  When I told he I didn't know if I would do all the cabinetry, she said I could put the money towards whatever part I did.  Over the next few months she was very difficult to get a hold of and cancelled or showed up late to appointments.  It was clear she didn't have time for my job.  I confirmed with Woodmode (the cabinet company) that she never put the cabinet order in. Karen informed me that the cabinets went up and she couldn't honor my contract.  I then asked for my deposit back.  They refused to give me my deposit back and refused to honor the original contract. Eventually I ordered cabinets from a reputable company as the cabinets were delaying the progression of my house.  They now say that the $26,000.00 was a design fee. So be careful, apparently they charge $26,000.00 design fee on a $58,000.00 job. I have contacted the owner, Kevin, and he is not willing to do anything.
THEY KEPT THE DEPOSIT, AND NEVER DELIVERED THE CABINETS!