Wildcat Plumbing

Had them come out to clear my drain the technician jumped to  conclusion said I had a collapsed pipe and it was going to cost $6800 and wanted to run my credit card immediately even before he was able to  clear the line and run a camera down....
Hmmmmm

Unfortunately did not have a good experience and would not recommend these folks in good conscience. While this company was sent through our home warranty company, they came out and at the first visit said they had to order parts. They came back out the following week, still had no parts, and ultimately determined they could not get parts for our plumbing issue but could replace the parts with other brand parts for $1,200. When I called the home warranty company, they had not ever contacted them, contrary to what they had told us.  Thankfully the home warranty sent out another plumber who fixed the issue (a minor leak) within a half hour.

I request a service call for my kitchen sink leaking and offers me a right-away service, I still need to coordinate with HOA this service so I schedule an appointment with very convenient time frame. Mario called me 30 minutes before arrival and he was here in time, he realized that it wasn't pipping issue it was the faucet and also the angle stop (the shutoff valve) so he was able to fix it it and change the faucet for me within 45 minutes, nothing is leaking anymore and he was make sure to leave everything clean for me, no mess at all, I'm so happy with this company and with Mr. Mario, thanks a lot!

My Home Warranty Company Hired WildCat Plumbing for a leaking Water Heater.  They immediately were dispatched to my renters house.  They recommended a New Water Heater to My Home Warranty.  The New Water Heater was installed 2 days later.  I only had to pay the $75.00 Dollar Service Fee.  Ashley the Customer Service Rep was awesome.  This Company puts the Customer First.

Mario was the guy who did my plumbing repair work.  Wildcat Plumbing was assigned to my job by the Home Warranty company so I wasn't sure who I would be getting.  Mario was on time and did excellent work.  He explained to me the problems that lead to the need for repair, and showed me in a very straightforward manner how he was going to fix the issue.  It was a very small concern and did not take him long, but he was personable and professional throughout the appointment.  Additionally, I appreciated that he took the time to clean up afterward and did not leave a mess or any garbage for me scattered around the work site.  I enjoyed meeting him and will call Wildcat Plumbing again if I have any future plumbing needs.

Worst plumbing company. Came on time, had 4 jobs and could not fix three of them. Shower head needed to be replaced and he went outside to truck to get parts and never came back. Didn't return voicemails. Had turned the main water supply off and didn't even tell us forget about turning on. After many hours we also realized that he left couple of  water taps on. Wish I could make a legal complaint.

Let's talk Wildcat Plumbing.... and why NOT to use this company!
2 1/2 years ago (fall of 2018) we purchased a 50 gal hot water heater as well as a circulation pump from Wildcat Plumbing and had them install them .... it was NOT cheap. (After further review with plumber and contractor friends we were told that we were (ripped off) for what we received for what we paid.)
Of late the circulating pump has not been working. We called Wildcat on a Thursday (2/18/21,) they came the following Tuesday (2/23/21.)The technician Angel was very polite. He looked at the unit for several minutes and said that it was all hooked up correctly and didn't see anything out of the ordinary. Angel then spoke to the boss, (out of our hearing) took pictures of the front/back of the unit and told us the boss said it was not their problem as it's a mfg warranty item and besides they no longer sell/service the unit. The boss did however suggest that we purchased a $650 upgrade unit.
We requested to have the  boss call us so we could work together in getting the mfg involved to enact the 10 year warranty on this 2 1/2 year old circulating pump.  Angel wrote our request in the paperwork
As of this review we have NOT heard from the boss (or anyone from the company.) We have called, spoken to Ashley, left msgs., all to no avail.
Wildcat Plumbing has no intention of assisting us in any manner.  They have simply washed their hands of it.
They offered no suggestions as to what might be causing the pump's malfunction, they have not suggested any ...well let's try this or let's try that ... efforts.
We're thinking the pump has simply seized up and wanted a plumber to un-seize it but they didn't even offer to do that.
This Wildcat Plumbing company is a TERRIBLE customer service company. We feel that all they wanted was to push a new water heater and circulating pump onto us, get our money and then leave us as customers.
TERRIBLE, TERRIBLE,  TERRIBLE customer service because there HAS BEEN NONE and CONTINUES TO BE NONE.
The owner of this company should be ashamed of himself for not trying to assist prior customers in resolving their issues ESPECIALLY when it deals with something THEY  SOLD us!!!!
What would a phone call to us to render assistance with the manufacturer cost him?
We are Dissatisfied & Disappointed customers to say the least and STRONGLY suggest this company be avoided.

Scheduling and getting someone out in timely fashion was a breeze Leo was polite and got the job done

The only time I've seen this plumbing company was in my neighborhood, where they parked for an hour or two in the fire zone do not park area. As you can see in the picture. They've been around a long time, so I'm sure they're good and this was just one guys error.

Experience from August 3, 2022 thru November 2 (today) as follows. First tech could not replace leaky faucet. He left me with damaged counter top, and a serious leak. Flood damage to under sink wooden cabinet. Could not contact Wildcat from Thursday until Monday, flooded bathroom, into bedroom. Sink, faucet, under sink plumbing, and wodden cabinet all must be replaced. Left many phone messages, no response. Owner finally agreed to make good on all damages. Many promises by phone receptionist to help connect w/owner. Never happened. Strongly recommend this unreliable company that does not follow up w/customers, respond to phone or text mess, or keep promises. Note, their website has a 24 hour emergency contact number. I found it did not work.

Couldn't get my hot water heater pilot light to stay lit, it keeps going out. They came out to my house and lit the pilot light. They were there less than seven minutes and charge me $70. Nothing was repaired or replaced. They just pushed a button and charged me $70. not surprisingly the pilot light went out again within less than 12 hours. I keep having to relighting it. Now they will not return my calls. What a waste of my time and money. I didn't pay $70 for you to do what I can do, I paid to have it fixed. These guys are a complete rip off. Call anybody else.

I would LOVE to give Wildcat Plumbing ZERO stars, however, that option is not available. I thoroughly enjoy how this business blames me (the customer) for their lack of communication and then have them turn around and lie about how it is my fault. They actually told my home warranty company that I hung up on them, they also told my home warranty company that they have attempted to call me several times. Here is a word of advice to Wildcat Plumbing. Leave a message so the homeowner can return your phone call. If all you are doing is hanging up the phone and not leaving a message, why would someone return an unknown hangup? I have been without a kitchen sink since February 17th, think it is time they step up and become a reputable business.

Incredible job completed by Javier and Jose!  Major outside plumbing emergency repaired with great care. Excellent communciation with thorough explaination and innovative planning to keep cost down.  Much of the front yard was involved but you wouldn't know anything had happened when the job was complete. Highly recommend Wildcat Plumbing!

The most common violations of the handicap parking restrictions come from people/businesses who park in handicapped parking places.

As you can see from the posted pictures... Wildcat Plumbing, LLC clearly parked in and blocked access to numerous handicap parking spaces, to disabled persons, wheelchair users and others with physical disabilities. How disgraceful.

The law states that, It is unlawful for any person to obstruct, block, or otherwise bar access to those parking stalls or spaces.

In Tucson, Arizona:

Sec. 20-222. Parking prohibited in spaces reserved for individuals with physical disabilities.

(a)   It shall be unlawful to park any motor vehicle, other than one bearing a license plate with the international wheelchair symbol or displaying a placard issued under state law for this purpose, in a parking space reserved for use by individuals with physical disabilities whether on public property or private property available for public use, when such space is designated as described in section 20-220 above.

(b)   If the owner or operator of the vehicle involved in a violation of this section, subsequently produces to Park Tucson administrator or to Tucson City Court proof of possession of a valid placard issued under state law for these purposes, the fine shall be reduced to twenty dollars ($20.00), no part of which may be suspended or waived by the court. This fine includes any assessments imposed under state law.
(Ord. No. 9196, § 1, 1-25-99; Ord. No. 9492, § 3, 11-27-00; Ord. No. 11400, § 3, 9-20-16)

Sec. 20-222.1. Parking prohibited in access aisles of spaces reserved for individuals with physical disabilities.
It shall be unlawful for any vehicle, including one with a disabled plate or placard, to park in the access aisle of such space as designated by diagonal white or yellow lines spaced at approximately two-foot intervals.
(Ord. No. 9196, § 1, 1-25-99)

We have a choice in who we choose to provide services. Please consider using another company... one which respects the rights of disabled individuals.

Please consider using another company.

Wildcat plumbing was assigned to my job thru a Home Warranty company.  When Jose arrived @ 3:00 p.m. and determined that the garbage disposal needing replacement he said he needed to run to get one at Ferguson's which is about 15 mins from jobsite, within the hour I tried to phone him and his cell would not accept incoming calls, I call the company and spoke to his direct Mgr to see if they could figure out where is was or if he was ok, they called back and said they could not get a hold of him.  90 mins later and still no word we phoned back to let them know we needed to leave the home and asked to have the company Mgr phone us.  Not hearing from a Mgr, I phoned this morning to cancel the work.  They are not sure what actually happened nor why he didn't phoned them or us to say he wasn't coming back or ran into a problem.  This is definitely a training and work ethic moment for Jose and employer.

Jose came to snake our toilet and was wonderful. Great customer service !!!  Will recommend !

Received a quick response for my request for an estimate. Joseph inspected the problem and offered a few options for the repairs. He was very knowledgeable and not pushy at all. I had a couple of companies give me estimates and I was most impressed by Wildcat. I will use them when I am ready to get started

This firm is terrific. Mario solved our problem quickly and efficiently. Wildcat Plumbing is our go-to for all of our plumbing needs!

My home warranty plan hired Wildcat to come fix a leak in my shower. The first technician they sent fixed the leak but later discovered he broke the shower valve in the process.  When I contacted Wildcat to fix it they sent over a new plumber who said that plumber who broke my valve had been fired.  This technician seemed very nice. He fixed another problem with my sink drains and promised to order a new valve and come back to fix the shower -- but I waited for two months for that to happen.  During that time I tried contacting the company at least half a dozen times.  Usually they didn't answer the phone and I got a full voicemail box, or if I did get through to voicemail I left a message which they never responded to.  A couple of times I did actually get a person on the phone, but she either acted as if she didn't know about the problem or said the parts order had been placed and they were just waiting for it to arrive. The last time I spoke to her, she said they couldn't get that part because it wasn't American made (which it is) and said they needed to order a different valve.  At that point I went back to my warranty company who reached out to another plumbing company.  That plumber was here within a day with the correct valve and the problem is now fixed.  Wildcat Plumbing is a hot mess.  Hire them at your risk!

These guys are the best! I first worked with them when my home warranty had to fix a leaking AC condenser line. They repaired the leak, and I also took that opportunity to replace my water heater. They were so wonderful, that when I called them back two years later to do a full house replumb (I got rid of all of my galvanized plumbing), I didn't hesitate to call them again. They always give me fair prices. I've been remodeling my home for about two years now. I have worked with awesome and crappy contractors--some who tried to take advantage of me because I'm a woman. The guys at Wildcat always treated me fairly and with respect. These guys are really hard workers and will out in the hours to get your job done when they said it was going to be done. Jose came out to give me a quote and is my go to for any plumbing problems, including repairing another general contractor's shoddy work. These guys should be the first ones you call with any plumbing needs.

We hired Wildcat for the following:
-Run a new main water line from the street
-Replace galvanized pipe with pex
-Move water heater from utility closet to garage
-Upgrade the gas line to 1 inch pipe

Javier and his team did an amazing job. This was a lot of work. The team was super detailed and we benefited from their recommendations and suggestions. A good plumber is hard to find. These guys earned our trust with their quality work and friendly style. I would recommend this company and I would hire them again in the future if needed.

What a nightmare using these guys. Needed to have pipes replaced in our townhome (water leaks from the defective DuPont product.) They did the work but sent out workers that don't speak English so we couldn't talk to them. The owner, Javier, made numerous appointments to witness and address the horrible drywall replacement work, numerous leaks, issues with leaking after they moved the water heater, holes in the walls,etc. but failed to show up or call even though he named the time and dates. Then talked about how busy he was, family issues, etc. I would take time off to meet him but he is so disorganized he didn't remember making the appointment. I am amazed at how they stay in business because this is absolutely the WORST experience I have had with fly-by-night contractors . Lie after lie after lie and I would NEVER recommend them. These guys are everything a contractor should not be. BEWARE!