**update to his response **
This happened on Oct 2nd and yes Potential customer because that same day I had a 2nd home with a roof leak and had you come here and did the right thing I would have sent you over to that home to give me a quote to repair it.
You absolutely did say, what do you want me to do about it? then said I don't see your name anywhere on here referring to the original work order when you replaced the roof back in March. then after I asked about the warranty, since it had been only 7 months, you stated I didn't transfer anything to you. That's when you pist me off and ended the call because you obviously were the wrong one to call. Then maybe 1.5 hours later @ 9:25 am, you text me stating your guy would be by to take a look. He came, it was NOT raining at the time and he DID remove tiles because I was outside watching him as he stood on the roof. He confirmed he found a leak, (no where near any pigeon proofing btw) but because of the language barrier he called a coworker to translate for him and that man said they would be back the next day to repair it. (Neither one ever mentioned anything about the cause being from the pigeon proofing.)
So Great!!! I think this is turning around, got to be covered by the warranty and you are going to do the right thing. Next day, Oct 3rd, they show up, fix the leak, I never saw a work order, never signed anything. They come down after the repair is complete and say it wasn't their workmanship that caused the leak, it was pigeon proofing and showed me pics of an area that was no where near the area the 1st guy was at with tiles removed the day before. I say ok, thanks and they leave. At this point, I just wanted the water to stop flowing into the bedroom. As soon as they left, as if you just couldn't wait, you call me up with that wonderful attitude rubbing in the fact that it wasn't your workmanship and I shouldn't have jumped to conclusions, but of course you weren't that nice about it.
Then you then text me at 10:05 am and ask me where you can send the invoice for the repair. $450 invoice! Of course because you were such a pleasure each time we talked, I wasn't 100% satisfied you were telling me the truth but I was waiting for insurance claims to run their course (interior water damage) before I or my insurance company paid the bill. I also wasn't aware at the time that, per the ROC, you must provide a 2 year warranty on all work no matter who owns the home at the time, so it makes sense you would blame pigeon proofing in order to charge me and be spiteful. 2 weeks go by and you start threatening to put a lien on my house for non payment. I say I'm waiting for my insurance adjuster, you Say it's not my problem and that I should pay my bills. You mailed me the preliminary lien notice in the mail and added an extra $100 to the bill. Yet, I never signed a work order to repair at any cost let alone $450. I assumed since you changed your mind and sent your guys over that the repair was under warranty. So I will let the ROC be the deciding factor. I have all the text correspondence so you can lie and say what you want on here, but you and I know the truth of what really took place and what your attitude was like and you should be ashamed and embarrassed.
Big storm is here and of course the roof starts leaking on the home I just purchased in May. Back in March, VHB replaced the roof and the sellers provided me with the invoice so the first person I call his them. Big Mistake!! Horrible customer service, snotty attitude what do you want me to do about it was his actual response to me. I wasnt asking for a free repair, just thought going to the source who replaced it would be a good idea. I would never do business with someone who speaks to potential customers like that.