Urban Customs

5 Stars all the way around!!! And 10 Reasons why.

1. Heath showed up at our expected appointment time, he did not keep me waiting for my estimate. He gave me the price before he even left my home. He didn't try to up-sell me on anything!

2. Heath and his team showed up at 8:00AM on the dot, the day of our appointment,  as promised.

3. Heath worked one on one with me regarding my preferred color of stain, he worked on it until I got exactly what I wanted and never made me feel like a bother for being particular.

4. Very gracious regarding my obnoxious barking dogs I had locked up in the bedroom while they worked the 1st day.

5. Completed the job a day ahead of schedule and I could NOT be happier with their work! They took my 85 year old wood floors (that I was told would have to be covered up with laminate or new wood) and they made them gorgeous again.

6. Pricing is beyond fair for the level of professionalism, quality of craftsmanship, and commitment to customer service and satisfaction. Very competitive pricing.

7. Absolutely no additional or add-
on fees. I knew exactly what I was paying before they even began the job.

8. Heath and his crew were very kind and gracious men, I was so happy I chose them over all of the others. As a former home renovation worker, I noted the high quality tools they provide their team with.

9. Heath graciously educated me regarding any questions or concerns that I had. I felt very comfortable with him even before the job began.

10. After finishing it the job, They Never solicited an line review, or anything from me. This is why they are getting one now. Use This Company. You will not regret it. All the way around excellence.

A very shocking update to my prior post....  I discovered just hours ago that Urban Customs has decided to STEAL my original deposit of several thousand dollars.  Yes... STEAL.  Keep in mind, no actual flooring was installed as detailed in my main review, due to Heath changing his mind about refinishing my hardwood floors spontaneously.  Apparently he does not want other customers to read my in-depth review of what happened, and Heath is holding my deposit money for RANSOM (which he previously promised to return).  He has stated that he will only return it if I take down the truthful, albeit quite negative, reviews I have posted AND sign some mystery document, which is very very suspicious and shady.

While I am not in a position to lose thousands of dollars, it is more important to make this valuable information available to others in the greater Phoenix area so they can avoid having to deal with this absolutely criminal behavior that Heath and Rachel at Urban Customs engage in.  I want everyone to be aware that this is the type of "business" they run, and any cent you may decide to pay them, you may never see again, nor will you necessarily get the services you think you are paying for.

I will be taking them to small claims court following this unbelievable experience, as well as other protective measures to ensure they cannot continue to cheat, threaten, and rip off others.

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he "finished".  We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues:

- a floor  with gaps between the planks
- "floating" planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project*
-  tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told "we could use it to fill any major gaps".

These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable.

As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

Urban Customs replaced my flooring with vinyl plank that looks great.
Heath kept me up to date throughout the project. I would definately recommend this company.

We hired them to lower our two tiered countertop and install new quartz countertops. Everything was going good until out counter cracked a few months after install. They won't respond to anything even though the counter is warrantied by the manufacturer. Beware that if anything goes wrong, they won't respond.

If you are looking for a company that installs flooring athis is the one to hire!!!  We decided to replace our entire house (1600 sf) with waterproof luxury vinyl plank flooring and new baseboards.  Our home had a bunch of tile and carpet and one room had laminate.  We were concerned with demoing out the tile.  Rachel assured us that they would take every precaution to minimize the dust AND that they had a vacuum attached to their equipment that would keep the dust low.  Both Heath and Rachel kept us up to date along the way.  The estimation was 14 days at most.  The actual time was 10 days!  The floor looks absolutely wonderful and we couldn't be happier!!!  Very awesome company to work with, they took great care with our furniture putting pads on the bottom so there would be no scratches. Explained everything and how to care for the floor.  Really a company well worth the cost!!!!!!!

Decided not to use them as their business practice was a little shady and unprofessional and their estimate was padded with unnecessary costs

Installing new flooring was one of the most dreaded remodeling projects to our home. Urban Customs made it as painless as possible from selection of hardwood flooring product, to tear out, to installation. Rachel is  a responsive,  professional, creative, knowledgeable, caring and honest salesperson. Heath is a true artisan working quickly and efficiently to provide a perfectionist's dream installation. He and his crew treated our home and furniture with care and respect. Urban Customs took our home from beautiful to over the top spectacular! Look no further for a contractor to make your home a dream come true.

I hired Urban Customs to install my new flooring and baseboards. I couldn't be more thrilled with the end result! The flooring is absolutely beautiful and the craftsmanship impeccable! These are great people to work with and offer competitive pricing. Highly recommended!

Urban Customs recently installed wood like tile throughout our house. They did a fantastic job!  We love our new floors and would recommend Urban Customs to others.

We had Urban customs install hardwood in our home and they are a great pleasure to work with.  Heath and Rachel are honest and will help you with any questions to ensure you understand the process and get the best value for your money.  Quality is the key on any job and that is what we received.  Others will bid a job and tack on extra charges for things like baseboard removal, carpet removal, furniture moving...  That was not the case with Urban Customs. There was a small area for touch up after completion and Heath came right away to repair and no questions of any kind.  

I highly recommend Urban Customs and the only way we could have been happier was if it were free.  

One thing to keep in mind when dealing with Urban Customs, the carpet and pad materials are taken to a recycle center rather than a landfill.  That really meant a lot to me.

Urban Customs has been a great company to work with on my home flooring project. The price was right in line with the competitors but I was impressed with their knowledge and no-pressure sales. Also impressive was that the estimate price was the final price, a crack in the slab was found and repaired/ground down for no additional charge. When I specifically asked the competitors about that situation they said it would cost extra.

The floors and baseboards turned out wonderful and the support has been outstanding for the inevitable small things we found down the road. The work was all done quickly and on time by installers that knew what they were doing. I would recommend Urban Customs for your flooring project.

I had Urban Customs replace my carpet. I love it. Heath came out and quoted me a price. We agreed on a date for installation and it was done. The pricing is very competitive and what I was quoted was the actual price. The workmanship excellent. I love my carpet I highly recommend.