Universal Fence & Gates

I had a great experience with Universal Fence. Tom was great to work with. The fence looks great as well.

Tom with Universal Fence is the best. I love my corrugated metal fence. Fair price for great work and a fence that will last forever. Thank you!

Had a nice conversation about repairing a chain link fence post at the grandparents home. Estimate sounded within reason and an appointment was set. They waited all day and no call or show. Disappointed.

MAY 26, 2017  |  

Tom with universal fence and gate came to my house and verbally quoted a price of 2500 for arched wrought iron fencing with a double gate on the widest span and a smaller gate on the east side. He included a 400 dollar price to fix my side gate.

I thought why look around I would just go with this company. I asked him to send me a written quote and it would be good.

I later received a quote for Kerry with a quote of 3552.00. When I called tom he said once he went back to the shop and after redoing the numbers it was higher. He said it wasn't uncommon for quotes to be 18 percent higher.

I called the business number and complained. They said tom would call me back. I explained to tom I had someone else's quote. Tom said he would check again and call me back. That quote was from 03/21/2017. I have not heard from him yet.

On 8/22, Tom came by my father's house to give an estimate. He did not call ahead as indicated. He left with no word. I called Tom's cell, and he quoted $6,500 to repair the wooden fence. Said he'd email the estimate same day. No email. Called him again 8/29. Said he'd email it. Nothing. I called the main number on their site today, 623-748-9697. It's out of service. At this point, I'm not calling Tom's cell again. Something is very wrong here.

I scheduled an estimate with Universal Fence & Gates but the estimator never showed up. I did not receive a phone call to be notified that they would be late or needed to reschedule. I guess they don't need my business.