Custom Plumbing of Arizona

Daniel was extremely professional and kind. We really appreciate the work he did and the pricing seemed fair.

I've never had such a conscientious, skilled plumber before. My daughter found him and both of our households wouldn't use anyone else. Johnny Alarcon is very popular with customers so I have to be willing to wait but it's worth it. Customer Plumbing is well-run, dependable, ethical and reasonably priced. There's a good reason their website is thedrainwhisperaz.com  

Johnny Alarcon really is!

When a family is in need of plumbing, you want someone who is experienced, affordable, and possessed of integrity.

Unfortunately the need to park in a spot reserved for purchase pickups illustrates a total disregard for courtesy & common decency.

There are reasons those spots exist. To be used by customers who've ordered heavy items & may be handicapped or elderly, etc.

It's not for selfish people who think they are more important than being a good neighbor.

We had an after hours plumbing emergency with a backed up main sewer line.  Jesse was responsive, personable, professional and remediated our sewer problem quickly.  He really saved the day and our evening!  I highly recommend this plumbing  company and Jesse!

We had a great experience with Ricardo from Custom Plumbing. He was working next door, came over after job was done, suggested a treatment for a rust problem in our 4 year water heater that two other plumbers had looked at and only suggested purchasing a new one of a different brand.  Three plumbers suggested by the manufacturer did not return our call.  The manufacturer denied we had a problem. Ricardo scheduled us at a time of our choosing.  He came out to do the simple repair but showed us why it would not work.  He then devoted the whole day, got the water heater replaced under warranty, and made sure everything was working.  He was an ultimate professional.

I highly recommend Custom Plumbing of Arizona. Mark is the best plumber out there. He is very professional, helpful, and kind. If you need a plumbing situation fixed he's your guy!  The follow-up from the office staff was also A+.

After seven years of service my tank-less water heater shut down with a code 11 alarm twice in three days.  Now, I have to confess that during all that time I never had it flushed or serviced.  Mark and Matt came out, flushed the unit, cleaned the filter and bumped up the water pressure on my pressure valve.  They were very conscientious about making sure they cleaned up and that things were working as expected.  I set up a bi-annual service agreement with Custom Plumbing.  When I first contacted them I wasn't sure they serviced this part of the Valley but they are just now expanding into the Florence-Queen Creek area, so they are now on my water heater service  go to list.  Thanks guys!

Our garbage disposal died, I reached out via thumbtack.com and was immediately contacted about a free quote and scheduled an appointment. Corri came out and within 20 minutes had it replaced, pressure tested and was out the door! He was training someone and both of them were professional, courteous and respectful to me and while in my home. He explained what he was doing and when he was done welcomed me to the Custom Family. I would highly recommend Custom Plumbing of Arizona and Corri for your plumbing needs!

Corri, was our plumber who came out today to fix a leak in our toilet flush tank. He worked with us and came out for inspection on the same day it happened. He identified the root cause of the leak right away & provided us a fix . He didn't charge us because it was a simple fix. It was a relief and I'd definitely call him in the future for any plumbing needs.

Custom contacted us after a few various searches in Angie's list.  They told us they would give us a free estimate for all the repairs needed.  They were scheduled to come to our house at 10 AM. They called in the morning to ask if they could come earlier since they were close by.   We appreciated the fact that they contacted us and agreed to have them come earlier. They told us they would be arrive around 8 AM.  Staff called 30 minutes later when they arrived at our security gate for entrance.  
Staff were very friendly and polite.  We took him around the house to show the issues.  After the walk around, we were given a list of things that required repair along with an estimate.  We thought they were very professional.  Now time to think.

Custom is a reliable and professional company! You can count on Corri Tillman to provide great service with a smile. He kept us informed, was friendly and worked with speed and confidence. He diagnosed our problems (there were multiple) and came up with solutions in 10 minutes! Don't hesitate to call these guys.

Jesse, Daniel and Cody provided awesome service attending to our backed up kitchen drain. Custom plumbing did work on our main sewer line a couple years back and I knew we could rely on them to tend to all of our plumbing needs at a reasonable price.  Thanks guys appreciate it!

With two kids under 4 and a husband one week into recovery from a car accident, our only bathroom stopped draining in the toilet and tub. I went on Angi to request a quote, phone rang within 10 seconds, explained the situation while I was still at work, and by the time I got home the tech was on his way.

The tech, Brian Hall, was incredible! Super knowledgeable and experienced, and quite good at explaining the issue and options we had. Very straightforward, friendly, and extremely professional, he was able to clear up our issue in record time!!

I am impressed with him personally, but also the entire operation and how quickly they responded as well as their pricing structure.  Definitely will be calling them again next time, and with a very old house, I'm sure there'll be one.

Corri was very professional and respectful.  He fixed the problem and gave me solutions.   When you contact Custom Plumbing ask for Corri!  5 stars

I had an outside water leak on water entry to house.  Kevin come out and let me know what he could do and how much it would cost.  The work was great.  He was very professional and very pleasant to talk to.  I am definitely going to hire them again for other plumbing work that I have been putting off.

I trust and recommend Custom Plumbing.  I needed water heater replaced and their technician
Danny gave me an estimate and answered my many questions with patience and knowledge
 I was 100% satisfied with cost and work.

We had a water pipe break in the wall, Corri got here quickly, fixed the pipe, and helped us get a company through our insurance to repair the damages. Everything was handled quickly and as cleanly as possible. He is always professional and pleasant .

Johnny from custom plumbing of Arizona is great to work with.  He goes above and beyond always when dealing with him and his team!  He just put in our water heater at our resort!  Excellent job!  Recommend for sure!

At 1:30 this afternoon I called Custom Plumbing with an urgent request for help with 2 clogged sinks in the kitchen, hoping we could get help sometime today, but unfortunately the best they could do was tomorrow @ 8-10am.

At 4:30 they called to RESCHEDULE to Thursday, needless to say not acceptable and yet too late in the day to make other arrangements!

If your need is urgent you would be well served if you looked for another Company! A word to the wise.

Very pleased!!!!!
Jessie came out to replace a water heater and garbage disposal.
I live in North Central Phoenix, the city sent a letter to all homeowners (probably about a year ago) that everyone will have high water pressure due to all of the new building of the apartments and condos, they had to tap into resources which will cause older homes to have the water pressure issue.
I completely forgot about it. Jessie pointed out that my water pressure was extremely high and he could fix it. Again, I knew that was a problem, but I forgot about it. This could have ruined my pipes and anything in my house that uses water. Thank you for noticing this problem and fixing it.
I feel I received honest, solid work & fair pricing.

Jess with Custom Plumbing was extremely excellent, knowledgeable, & did a fantastic job fixing our leak.
We will recommend him to everyone we know!

Moments after requesting a quote online I received a call from Cindi who was able to get a technician out same day within just a few hours for a free quote to replace our water heater. She was very considerate and friendly. Corri was able to arrive earlier than anticipated and give us an honest and free quote along with recommendations. We couldn't have asked for better service from this company, especially for a free quote! Highly recommend!

November 6. I reached out to custom plumbing through Thumbtack a new app for home repairs and maintenance providers. I explained to them I needed my RO filters changed and wondered if they could have a tech come out and look at that for me , they sent Craig out the very next day Monday November 7 . He looked at it told me I have an old RO system and that my filters would have to be ordered. He couldn't just go pick them up or something I said OK he was going to get them to come back the next day. For this it will cost me $679.98 at which I need to pay 1/2 $339.99 which I do pay the 1st day. So he comes back the next day, brings the filters changes them ,when he called me and told me that it was done. I asked him I said, please turn on the faucet on the RO and see if it still is at a dribble if so, it did not fix my problem, he said no it didn't fix it, you still have no water coming out. I asked him well what are we gonna do about this? I said I know it's an old system. How are we going to get this to work, he suggested getting a new Ro I could buy it from Home Depot @ $216. Sent me a pic of what to buy, I do and it's at the house for him to change , it's now the 3rd day  when he changes the old RO he then discovers a leak which he had never discovered the two previous days which I find it amazing that he never discovered but now he's discovered a leak and he needs to have his team of specialist for leaks and mold issues to take a look at it, and his company is liable and they need to determine whether or not they need to dry this out professionally. I ask what that's gonna cost? He assures me that it is free to myself. He then asked me who I have my homeowners insurance with, and what my deductible is? I proceeded to tell him that I was not going to file a claim no matter what he found, and that I would sign a waiver of liability, releasing his company from any responsibility. I am taking my own risks, but he was welcome to have his team out if he would like to do so. So then another group of gentlemen show up and they come in take a look. He asked me again about my deductible , they told me because I have a block home. There's no mold issue I said well what a relief. They all stand underneath my camera on my carport and then begin discussing with this rookie Craig that he has to be careful because the insurance adjusters for these insurance companies are sending someone out immediately to check on these plumbers who are insisting that this work to be done I have three videos of this discussion ,that's why the homeowners insurance companies feel like they need to send someone out immediately to look at this kind of stuff, because of these crooks up charging  services, so now I'm three days in I have purchased my own RO I now have water that works out of my water filtration device! Then I get a invoice for a additional $800+ on top of the $339, which I already paid. So I pay that, I have some previous water damage to my kitchen cabinet from a previous leak, and so my son came toward the end of the month to fix , then we discovered a leak under the cabinet, we call Craig and ask him if he can come and fix this as my new RO should've had Teflon tape put on it to keep it from leaking, but it did not ( he claimed your not supposed to have to put Teflon tape on it) well he didn't and now I hope he knows he should anyway, I wouldn't know if it was recommended for him to put Teflon tape on that fitting because when he left, he took my box & my warranty information with him to my new RO . He didn't wanna come out that day, to fix it, and he suggested that we call the dispatcher so we called the dispatch, and they suggested they could come out in a day or two, we then told them about the videos that we had where their company was trying to screw homeowners. They then decided that he could come out that night and fix this properly as he should've done in the first place. So then he came out, drained it put the Teflon tape on the fitting like he should've in the first place I went in and took a look at it while he was doing this. He had sprayed water all over my kitchen and decided to just leave it so I start cleaning up the water, after I got the water cleaned up & I got the water cleaned up underneath the cabinet to ensure if there was another leak that I would see it, he then handed me a invoice where he waved $189 more for him coming out to fix this because he was doing me such a favor. I thought that was very nice of him considering that he should've done this shit correctly the first time, and so then he asked me to write him a review so Craig and all of you at Custom plumbing I will not recommend you, nor will I ever use you again, and I have these videos for any of your management that would like to see them by all means reach out to me!  So if you want a BS company give these fine folk a call! Hope this helps if you read reviews before calling a company for service!

Great service. Called and got the service on Sat!.
The tech answered my question clearly so I know what to do next. Excellent service.

Let me preface by admitting I am a first time homeowner and some of the fault falls on me for not knowing what to do in the event your sewage pipe collapses.

My mistake was not waiting for my insurance adjuster and not getting a 2nd quote. Those mistakes cost me 9k out of pocket.

Where I think they are at fault is for overcharging me and intentionally rushing the repairs and making me pay upfront with a promise that they will work with my insurance to get me close to 90% reimbursed.  But when it came time to work with my insurance to get the work covered they were very uncooperative with my adjuster. At first ignoring requests for a break down of cost and then they provided 2 different contradictory break downs until finally  they just stopped replying to her questions altogether.

A third party was sent out by my insurer who estimated the work 6k lower than what I paid and I had a second 3rd party come out and confirm I was overcharged by around 5-6k. Both sources felt the overage was coming from labor charges. In hindsight, it occurred to me that its very questionable that he insisted I pay upfront for labor that hadn't taken place yet. Again that was my bad for paying it but still unprofessional and shady on their part for sure.

Don't use this company, it will save you money, time and a headache!

Great service and extremely knowledgeable and reliable. Easy to work with an really helped me understand what things I need to focus on moving forward for my home

Made an appointment for a quote for a natural gas line. I was rescheduled to the next day if which I was promised the first appointment. Next day I get a call at 1140 stating he should be able to be there in another 1.5 hours. The staff calling had no idea they had already cancelled and I was to be the first appointment. She also seemed a bit put off when I told her to cancel as if my expectations are too high.

We had 2 major pipe bursts in our main water line. Corri came out late Wednesday afternoon to inspect our issue; by Thursday morning Corri and Gustavo had the entire line replaced (also saved us over $1,000 from other quotes we got) Going forward, Corri and Custom plumbing will be my first and only contact for any plumbing issues.

The technician was good but showed up without a mask, making it hard to argue with a quote that was very high (three times what I expected). I should have asked him to leave as the job wasn't urgent but didn't feel comfortable. He did the job (replaced faucets etc. in the sink and a cartridge in the shower) and charged more than $770 for less than two hours of work. Will not use them again or recommend them. First time during Covid that a technician shows up without a mask.
Good work but I got charged less by my surgeon.
I gave them the option to reduce the charge but they said that I had signed the quote. True. I don't argue with unmasked people.

Corri was awesome. Fixed issue quickly.  Very personable. Would use them again.

I was able to get my sewer replaced, bathrooms rebuilt, kitchen rebuilt, laundry rebuilt, the price was in the area of $ 20.000.00 because it was all under concrete slab, whos got that kind of money around? i don't they were able to finance me for 5 years with no interest my payment were $275 a month, then because there was water damage they called a mitigation company out to open a claim with my insurance co. then they put together a list of costs sent that to the insurance co who then mailed me a check for $ 14.000.00 i still can't believe itThanks guys

Custom Plumbing is the best! Brianna was so helpful on the phone and they did a great job repairing our sink! Highly recommend!

I am so fortunate I came across this facility. It's so hard to find a good plumbing company.

They are punctual, professional, kind and honest. I already have a few other jobs in line.

Thank you guys for being here! Continue to change the mind of those who have had bad experiences.

You guys definitely won a customer for life!

Our condo was trashed by renters needing a full redo.
Today was the kitchen (5 months into the redo) and Steve Keiter came on the job.
He did my kitchen sink, dishwasher and garbage disposal.  Very professional and made me feel very comfortable with him working there . He even had to run to the store once for a missing part .
Thanks Steve for all your hard work.

Kory is amazing.  Could not have asked for a better plumber and I will be recommending him to everyone I know.  He called before arrival to confirm I'd be available, and when he arrived was very presentable, professional, and well spoken.  Explained his plan in a way that was easy for me to understand and I felt comfortable knowing that he was not trying to charge more because I am a female, which other companies had done previous to his arrival.  The bid was not the lowest, but I'm happy I went with Custom Plumbing because Kory went above and beyond to not only meet but exceed my expectations.  He even provided his personal work line so I can reach him in the future with any needs and I wanted to share it in the post so others can take advantage of the top notch service provided by Kory; (602)831-5785. CALL HIM! You'll be happy you did.

I had previously given this company 5 stars. However, this was before I realized that the installer had no idea how to install a Delta iVoice faucet. I am now giving them 1 star, and that's being generous. Mainly because when I called to get someone out who knows the new faucet technology no one has shown up. We were originally scheduled for someone to come out on Monday, January 24th. We got a call and was asked if we could reschedule for Tuesday, January 25th. No one showed up at the appointment time. We then got a call to reschedule for first thing Wednesday morning, January 26th. AGAIN, no one showed up. I do NOT recommend this company. They are unreliable and do not have installers that know what they are doing.

My elderly mother's toilet was leaking. Custom Plumbing offers free estimates and is recommended on Angie's list.  The service was very efficient, professional and affordable.  I especially appreciated how polite and kind he was in interacting with my mom.  I highly recommend this company and have saved their number in case my mom ever has future plumbing issues.  Very grateful customers!

Custom plumbing has the best service and rates that I have found.  They are open weekends at no extra charge. I recently had Danny and he arrived on time was friendly and got the job done.  Highly recommend for all plumbing work.

Well DO NOT believe their Home of the$69 drain
They came in$245 charge to take toilet off.  One day later toilet was not fixed and they will not warranty their work. Wanted to charge another$245. When they use the snake they damage toilet, not their problem,  they say.  Not a good company at all. Beware.

Quality service. And great customer service. The ladies that work the phones really know how to treat customers right. They did work at my Dad's house and were very knowledgeable and got the issue fixed.

Custom Plumbing of Arizona was exceptionally responsive.  They called within 1 minute of my request for assistance with a clogged irrigation conduit in my yard.

They arranged to have a plumber, Daniel Pyle, at my home before the end of the day to assess the issue and map out a plan for repair.

Daniel was prompt, professional and provided an exceptional assessment of the problem.

He arrange to return the next day with a specialty tool -- water jet -- to address the problem.  He arrived as scheduled and within 1/2 hour had the issue fixed.  He came and went so quickly it was almost like he wasn't there, except that my irrigation pipe was no longer clogged!

It should be noted that my issue was not an immediate emergency. Had it been, there is no doubt that Custom Plumbing of Arizona and Daniel would have addressed it on the same day.

The experience with Custom Plumbing of Arizona and particularly Daniel Pyle was five stars across the board.  One added thought for those reading this review, when you have an extraordinary job like a clogged 60 foot irrigation pipe, it requires either an irrigation specialist or a plumbing service with broad skill.  Arizona Custom Plumbing is one such company and is able to tackle just about any issue you may have -- with the possible exception of an alligator in your toilet or boa constrictor in your bathtub!

I have used Custom Plumbing for seven jobs over the last for years, at my house, my son's house and my brother in law's house. They are always punctual, good communicators, take the time to explain problem and solutions so I could understand. Their office manager Vanessa is amazing, always calling and updating services. Their technicians are excellent!  No one likes to call a plumber because it usually costs some money, but if you want the best in service and fairness in treatment, I suggest you contact Custom Plumbing

We went on Angie's list and asked multiple contractors for quotes.

All we wanted was a quote.

Well, they show up unannounced, no email, no phone call.  

Well, I was working from home on an important meeting so I let them know I only want a quote and please give the written quote to my wife.

So now the second level of scumminess came around.  The creep told my wife that she must sign the authorization to do work part of the paper to get the quote.   I was not hiring them yet, I just wanted a written quote.

Utterly scummy to take advantage of an immigrant woman who did not have knowledge of legalese in English.

Utterly scummy.

I don't care about what the quote is, I'm not going with them.

My water service line from the City meter to my house sprung a leak.  Custom Plumbing of Arizona came out and installed a new line at a great price.  Steven took his time to make sure everything was right and clean after he finished.   I will call them next time I have a problem.

They came up recommended on Angies List. Low cost, but speedy service was not their strong suit.  Three days in a row, I let these bozos shine me on....Yeah, I'll be out between 5-7 PM today.  Then it was tomorrow, then the next day. Amazing how this company stays in business.

Plumber was very nice to work with and explained situation well. We discussed some other issues I had with a tub and  decided against spending more. Not a problem although I had included it in request. Things went smoothly, and plumber was very patient.

I highly recommend this plumbing company! We requested a quote to repipe our home, they responded very quickly, gave us a quote and immediately started the work the following day. They worked long hours to get the job done in a short amount of time which was greatly appreciated! Nate, Teyon and Tre were very professional and exceeded our expectations in getting the job done.

I paid Custom Plumbing of Arizona $495.00 to replace a shower cartridge. I had to pay a new plumber (Classic Guys Plumbing) $239.00 to replace and install a new cartridge in the same shower because the cartridge Custom installed did not work and it leaked badly.  Custom charged over twice as much money and I had to have their work redone because they used what looks like an old used cartridge in my shower.

I sent Custom Plumbing of Arizona written detail of this event. Plus, I offered proof of having the work redone including the cost and a picture of the old, used cartridge they installed in my shower. I did not receive a response. I called Custom Plumbing of Arizona on February 22nd and told my story to a manager. He had no authority to help me with a refund but said he would have someone call me that morning. No one called! Custom Plumbing is not honest or trustworthy and they charge twice as much money to do nothing but make a mess.

We had issues with our garbage disposal that needed extra help. Kory came to the rescue. He was efficient and knowledgeable.  I will definitely refer your company and even Kory and if we have anything arise you guys will be the first ! Thank You

Scheduled an initial estimate for work needed. I was given a three hour window in which the technician would show up. With about thirty minutes of time remaining in the window provided I received a call the tech would arrive in about 30 to 45 minutes; shortly thereafter, I received another call from Custom Plumbings main office advising the technician was still on a job and unable to make it within the set time frame. After that no further communication from the main office. I do have to give proper credit to the technician, Andreas, who did call me eventually to apologize and to ask if I still wanted them to come out; I politely declined.

Technicians are subject to your scheduling department and it impacts the ultimate outcome of their work and job satisfaction, Custom Plumbing perhaps you should consider this.

TERRIBLE communication from the scheduling department! Will not even consider for a job since they can't figure out how to properly utilize their associates.

I was told to come in fill out application for a helper position apprenticeship to become plumber, thought that was awesome amazing skilled trade to learn great money! Long story short went in got hired on the spot apparently by someone who doesn't even hire named niky and on top of that filled out all my paperwork tax work and direct deposit so on, go to start work after I quit my job to do this and nobody know who I am or what I'm doing and no communication total mess and then the apparent operations manager totally blows me off and never has work or contacts me even when I contact him! I don't recommend this place based on that and the 4 hours I was with him nobody knew what was going on with anything with his phone calls he kept getting

Following my review of 12/2/19, there was not enough rain to activate the sump pump until March.  I noticed the ground over the repair was mushy and unearthed their splice, but ground did not dry out sufficiently to check for leaks until a few weeks ago.  Then, with their splice repair exposed, I filled the sump pump well and activated the pump.  Within just a few minutes, the splice was surrounded by a pool of water.  On April 6 I called their office and told Nikki their repair had failed just a few months after service.  She said Keith will call you.  He did, a few hours later.  He assured me the repair had been water tight when he left and that the ground must have shifted.  He promised to call me back and get it all taken care of.

On April 15 our water conditioner failed and a plumber we have known and trusted for several years came.  While here, I asked him to repair the sump drain leak.  He cut out their repair and showed me how the PVC collar around the main line had been inadequately glued.  You could see light between the two pieces of pipe in many areas.  He said This repair was guaranteed to fail from the beginning. I must assume that Custom Plumbing never tested it for water tightness.  I watched as the line was tested this time- water tight now.

Two weeks later, Custom Plumbing still has not called back.

My advice is use another company.

I provided the new faucet, it cost me 250$ for the labor + 1 yr warrenty for kitchen sink installation. They arrived 1 hr late, it took them 15 minutes to install. They have a really high mark up on labor I would not recommend this company nor would I become their regular customer. They they told me if they provided the faucet it would have been 750$ for installation + kitchen faucet!! even a fancy faucet at home Depot is 350$ They have a really high mark up!!! They told me it was a flat rate but the operator for their business could not give a price over phone so flat rate seems kinda bogus.

I went through HomeAdvisor.com yesterday to find someone to repair my corroded water shutoff valve. Custom Plumbing was a company identified by HomeAdvisor as one that could possibly assist me.  I submitted a request online for a quote, and someone from Custom Plumbing contacted me within minutes.  An appointment was made for someone to come out today between 4-8pm to do an inspection, give me a quote, and start the repair if desired.  After waiting almost 4 hours, nobody came or called.  I called the company but was only able to speak to someone with their answering service because the business was closed for the day.  I declined to leave a message because I no longer desire the services of this company based upon today's experience.

I give Custom Plumbing one star for their prompt initial response, however, they failed to follow through and keep the appointment as scheduled.

$$$$$$ Very Expensive... I had a Sewer back up that we couldn't figure out. The house is too new to have such problems. In a panic I went to Home Advisor which gave me a selection of 2 Plumbers. I went with Custom. they arrived the next day for the $69 special.   Great... but to my surprise they said it didn't fix the problem and they would send out another tech. So the Tech arrived and stated we needed to drain the septic, which would mean digging up the septic cap and inspect. The tech handed me a cost of $5,000. WHAT!!
And they would need 65% down. That seemed way too expensive.
Once that was completed they again stated still not fixed and the next charge could be not less than the $5,000 possible to be upwards of $10,000.  I thought the original $5,000 out of pocket was over priced. Now another $5,000 plus maybe up to $10,000 something doesn't feel rite. I must be getting ripped off.
I contacted another septic specialist who again inspected the septic and said nothing was crushed and it was flowing just fine. His charge was $500.
I feel so stupid for being taken advantage of for the $5,000.
After doing some checking I found other companies that would drain septic for $300, clean filter for $150 and inspect for $75.
Lessons learned....

I wanted to have a sewer line put in and got extra work added to repair my home.                                 If you are dealing with insurance claims you will find they are shady. Damages caused by water was covered by dirt so the inspector could not see.  I pressed one star just to post review

On time - responsive - professional- friendly. Garbage Disposal replacement took approximately 30-45 minutes...$485.00! Pricy if you ask me!

We had a very unfortunate experience with Custom. Paid to have 2 new toilets installed and everything seemed to go pretty well at first. The plumber arrived on time and seemed like a nice guy. The price appeared to be reasonable as well. Fast forward about a year and we find water coming out of our ceiling (toilets installed on second floor). Had a different plumber come out (also from Custom) and he told us that the original plumber not only reused the old rusty bolts from the previous toilets, but that he also only used 1 wax ring when our floor height clearly required 2! He fixed the issue promptly and referred us to a remediation service to deal with the water damage. The next day we contacted the manager (Jerry) at Custom who rudely answered the phone and seemed infuriated that his employee identified their poor workmanship and told us as much. He eventually agreed to cover the costs, but it was an unpleasant encounter to say the least. As of today we are now having water coming out of the ceiling again, this time from the other toilet that Custom installed at the same time. Since we are out of their warranty period I am guessing it will be coming right out of our pocket. All I can say is stay far away!

***UPDATE: We tried to contact the service manager (Jessie) at Custom when the water began leaking but were unable to reach him so we hired a different plumber to fix the issue and start the water and mold (yes, mold!) remediation process. The next day we were able to speak with him and basically were told that it was OUR fault for providing our own toilets that included only 1 wax ring each instead of the needed 2. However, the installing tech never said ANYTHING to us about this and just went along his way with the installation using 1 ring for each toilet. So he either didn't know what he was doing (bad) or did know and purposefully did the installation in a way that was totally wrong (even worse). Since Custom has so far refused to compensate us in any way for the costs (almost $1500) incurred as a result of their careless and shoddy work, we decided to submit a complaint to the BBB. During this process we realized that Custom has an F RATING, something that comes as no surprise to us now. We will also be investigating options for submitting a complaint to the Arizona Registrar of Contractors. These guys are shady as it comes. Don't be fooled into allowing them in to your home or business!

It's never fun to have major plumbing nightmares, but when you do call Custom Plumbing! They are an honest, professional, and reliable company to work with. I was extremely impressed with Cody as he was the first person I worked with. he was very thorough in checking out my home and entire plumbing system and was able to identify areas that needed improvement along with diagnosing and troubleshooting the more major problems I had going on. I was quite stressed to learn my super old drain lines needed a complete replacement which meant jackhammering the floors and complete drain replacement, but Custom took complete care of my plumbing needs and got my house back in order within a few days!  They showed up when they said they would and finished on time as promised. I would definitely recommend and call Custom Plumbing in the future.

Denis was amazing! he & his partner worked their fingers to the bone to get through my slab & fix the plumbing under there in time for us to take showers & use the commode so we could get some sleep before I had to get up early for work! We were both working overtime this week getting things done! Efficient, clean & friendly while working with my weird schedule.

Found them through Home Advisor. They responded in 5 minutes. Made an appointment for 2 days later between 9 and 111. Nobody showed up and I called them. They apologized and said it should be between2 and 3. At 3 pm they called to say that the service representative had vehicle trouble and another repairman would arrive at 5 or 6 pm. I told them that would be too late. They suggested an appointment 2 days later between 9 and 11am. I thought,Groundhog day and declined. Did it the old fashioned way, calling a local plumber.

I called Custom Plumbing to help with a main line drain issue. The person I spoke to, Brad, told me that I wouldn't be charged unless they fixed the problem.

The technician came out, wasn't able to fix it, and demanded that I still give him the check even though it wasn't resolved.

Brad called me and assured me that they wouldn't cash the check unless they were able to resolve the issue.

Fast forward a week later, they cash the check. I called them and was told that Brad is the office manager and is unavailable. He hasn't returned my calls and I have no information on why they charged me when they promised they wouldn't.

I'm am VERY dissatisfied.

I have had Custom out to my house for a number of repairs and every time their tech has been on time, courteous, and very skilled at the task. They have tuned up my AC units, replace Air handler capacitors, fix leaking sinks, installed a new water and many other repairs for both plumbing and cooling.

I recently had them out to check out my water heater and make sure it passes inspection for the home inspection I'm selling. Jerry the department manager was at my house when he said and got the job done right the first time. I've even called after hours and the Owner of the company took my call. You won't find that kind of service anywhere else these days. A company who care about their clients and wants to build relationships.

I am using them for our new home to install 3 toilets as well as three new vanities. The Owner Vince recommended a place for us to go and look before purchasing and is doing all of the installs for a very fair price. If your looking for a quality company and is locally owned I highly recommend you give Custom a call.

I called them for a problem with our shower drain and was given a time slot of 3 - 6 PM two days later. I was told I would receive a call when someone was on their way. No one called and no one showed up. So now it's Friday and we have to try and find another Plummer. The incident illustrates how unreliable and mis managed this Company really is.

Had our downstairs toilet randomly overflowing with disgusting water every time we would use our upstairs shower (bought house about a year ago, so we're still new to this stuff). It got pretty bad so after not being able to shower for a couple days we rented a snake and shopvac and got to work. Well, we couldn't fix the problem ourselves but couldn't wait any longer on help.

Called Custom for our plumbing issue and their phone guy (around 12:00am) was very helpful and kind. Our technician was Michael. He was awesome. I never write reviews, but this deserved one. It was 2:00am and cold and he did a great job, took his time explaining things to me, and it was super cheap. Can't believe it. Thank you, guys. Time for a hot shower.

I have to personally call out Jorge for his punctuality, friendly demeanor, and over all outstanding work ethic.  Jorge was here for multiple days working on replacing a mainline feeding my kitchen and bathrooms.  Starting on Christmas Eve.  Yeah, that's right.  Around 9pm on Christmas Eve!

Over the course of several days of repairs, he put in many long hours and was often the only one here, doing most of the work himself.  At no point did he seem put off by the amount of work that he needed to do and he put his best professional, and personal face forward throughout it all.  He genuinely likes his job and it shows.  Don't get me wrong, there were a few other people here with him at times, but one can't help but to notice Jorge's attitude and personality, all in the best way possible.  Thanks Jorge, and thanks CCP!

Josh was an excellent help. His customer service was the best that I have ever experienced.  Would recommend him to anyone.

I had Custom Plumbing of AZ replace my water heater at my business and they did a great job! It was a pretty tough job as our hot water heater is in an elevated position but they did an awesome job. I definitely recommend them for your next project.

UPDATE: I recently changed my review from 4 to 3 stars because I was told a rooter and camera would be at my house between 2-5 pm. It's now 6:20 and I never received a call. So I just called the office, they're closed. I finally got in touch with a after hours person and she called the plumber to see where he was, he was just finishing up with a different client. So there I was 5:40 and I was told he'd be here in about 30 minutes. It's now 6:20 (like I said) and still no plumber.

Not only that, I was assured by Stevie the snake, rooter and camera inspection would be done the same day, today. But the after hours person told me the camera would have to be a separate day because the guy who does the camera work usually takes his last call at 4:30. So the after hours lady said she'd call the guy and see if he would come out with the rooter guy and get it done today. Well, that was 5:45 and it's not, 6:25 and still no call back about whether or not he was going to come to run the camera after the auger was completed. Oh, and still no guy here to run the snake, auger, through the drain. I only wish that one company would not only be honest, but keep their word as well. Is that too much to ask for? I think not. This is why my review was at four stars and now is at 3. I'll update it if anything changes but at this rate, it's only going down. They've got a lot to make up for so far. And yes, I get that a job may take longer than expected, but don't guarantee something if you can't keep it. Right? All you Yelpers out there, just know, Billy, who does clean plumbing work, i.e. sinks and bathtubs is helpful. You can read more about him below. He seriously should be the face of the company for all his helpfulness over the phone. Everyone else, just seems like they want to toy with you. Maybe it'll change, probably not as it's 6:30 and still no call or person showing up. Oh and one last thing, stevie said, the auger man would coordinate with the camera man to come out here together. Who can you trust? No one but billy, for he was the only person who gave me FREE honest advice which was the reason I wanted to go with this company. That's changing quickly.

UPDATE 2: It's 7pm and still no call, or sign of a plumber at the house. REALLY!? Like, seriously, this is how you do business? Sad. Lost one more star. Down to 2 now. Will they revive themselves?

UPDATE 3: it's 715 and so I called the office again. Denise gave me Nate's phone number and Nate said they could still come out. Then Jason told me after calling back Denise to tell her Nate...YOU KNOW WHAT, LONG STORY SHORT, GO WITH A DIFFERENT COMPANY. ONE THAT MIGHT KEEP THEIR WORD AND NOT GIVE YOU THE RUN AROUND. AND IF THERES AN OWNER READING THIS, CALL ME. THOUGH IM SURE YOU WONT BECAUSE NO ONE SEEMS TO CALL US BACK. ONE STAR!!!

I gave 4 stars based on helpfulness alone! Keep in mind, I haven't used this company, but I've talked to Billy over the phone and he's very helpful. I'd recommend him based on helpfulness alone! He's truly a nice, honest person who helped me out over the phone for free! Thank you Billy!

This company has the weirdest receptionist! I have no idea if these are good plumbers because they never made it to my house. First call went like this: they wanted to come out to my house to caulk my toilet (a 5 Min job). They said a plumber could be out here at 2:30. I said no problem, I just have to leave at 4:45. She puts me on hold without telling me, and like 10 seconds later she says the plumber said he wouldn't be able to have it done by 4:15. I said that's cool, I actually told you 4:45. She puts me on hold again without telling me. 10 seconds later she says sorry, they can't have it done by 4:15! Hah! At this point she sounds a little angry when I inform her again that she must've misheard me. She then says let's try next week. Okay, we scheduled for Thursday 4-6. I come home from work early to be available. No confirmation call the day before or day of. They call me after my landlord called them and the SAME WOMAN (Denise) says cheerfully that she'd like to schedule an appointment for tomorrow. I tell her that's all well and good but what happened to the plumber who was supposed to be here? I wait in silence for a few seconds and ask if she's there, hello, etc. and after 15 seconds of waiting she hangs up! The call wasn't dropped, she was just so offended by my question that SHE HUNG UP ON ME! Hahaha! She texted me later with a generic response that didn't address why she hung up on me or why the plumber didn't make it out here.

My landlord and I had a great laugh when I told him and we're going with another company.

I was experiencing a leak underground under the landscaping in my front area.  Tempe said it wasn't their meter so I called these guys to come help me understand what it was.  The challenge is my water main runs under 8 feet of dirt then under a dyed, stamped concrete patio out front.   These guys immediately went to 'it's the water main' and gave me a bid of $2522 to dig it all up, cutting the concrete to replace the entire main.  I would then have to get the concrete fixed some kinda way, if at all possible.

A second plumber told me something pretty similar.  

I decided to ask my yard maintenance guy, who also has a landscaping company, what he though might be going on and how to fix it.   A Latino man. He said he would dig up all the dirt, see what's leaking and soaking the earth there..and then see what needs to be done.  He found a water line for an old drip irrigation system no longer in use was leaking at the compression fitting.  He replaced that, made sure all the leaking had stopped, replaced the earth, gravel and stones landscaping for 800 bucks.  

Occam's Razor.

I am curious if they would have found this leak before destroying my stamped dyed concrete...and stopped there or sold me an entirely new water main....smh

After not being able to connect with another company, I  called Custom Plumbing. Surprisingly, they had a opening that evening and a very nice guy - Rye - was to my house at a little after 7 p.m., an hour after I intially called. Got some other things to do and I will be calling them again.

We had our main water line bust on a Sunday.  When we called, the receptionist ( I think it was Cece) was so very nice and understanding and worked around their busy schedule for the day to have someone come out same day.  Keith showed up only a few hours later and saved the day.  Great customer service!!  We will definitely stay with this company for any future plumbing needs.  Thank you all!

PLEASE READ THIS BEFORR YOU HIRE THESE PEOPLE!! Although this is a legit company, I feel they are a scam. First they come to my house and say my drain and the pipes need to be replaced, charge me $179.00 for it and tell me the camera inapection is free but I need to call to schedule it. I called and the girl in the office tells me its too late and I need tonpay another $69.00 for something they wrote in their invoice as complimentary. The guy comes to do the camera inspection and tells us we need to have all pipes jet washed and says with the friends and family discount our price willbe $1480.00. When i asked for a copy of the video, he told me it was not available.... convenient, right? The best part is that i had several ither plumbers come and they agreed there is nothing wrong with our pipes and one of them even tsught my husband how to clea our drains without hiring anyone. Please be careful before hiring them!

We had a water leak early on a Saturday and we called all over trying to get someone to come out. Different plumbing companies told us it would be a day or two before they came out. Custom plumbing was going to come out within a couple of hours of us calling them. The only reason we ended up canceling the service was that we had a family member just happened to stop by and they fixed it. So I would like to say thank you to custom plumbing for coming out and I will definitely call them again next time I need a plumbing service

My tech's name was Kevin M. Kevin is a pro that is technically superior, diligent, cares about his work, did an incredible and very difficult project in less than 5 hours AND to our TOTAL SATISFACTION. I would hire CP of AZ and Kevin for any and all plumbing projects. A +++++ experience.

I contacted Custom Plumbing of Arizona,LLC recently to unclog a toilet for me, and to my surprise was quoted an upcharge from the amount that was advertised and quoted by the receptionist when I called to set up the initial appt. Plumber worked on toilet about 15 min, with no luck of resolving the matter of unclogging the toilet. Only to loosen up bile in the line, in which he left for me to cleanup. Never presented a camera to scope out the problem. Suggested that if I wanted to have the  toilet taken off to try to unclog from back end, fee would increase an additional $239.00, with no quarantee that it would work,on top of initial service fee of $125.00. or I could purchase a toilet through their company and installed at about $600.00. When I declined further service ,plumber stated good luck with that one I paid $125.00 for crappy service, with a crappy business. No stars given!!!!

The estimate they gave me was of not what I needed I only needed a 40 gallon water heater they were trying to price me at a 50 gallon which would not have fit into where my space was then they tried to tell me I was not up to code then they were trying to sell me extra the two flex lines a ball valve and a drop pan they came up with $1700 for this job which I knew was too much.  Then they went to the truck and lowered it down to 1400 and said they were give me the ball valve for free which I know does not cost $300. Then they kept mentioning financing which I kept telling them know I was not interested. My opinion they were trying to play me as being stupid and being my age they were trying to play a game on me which did not work.  I had another company which was the original company who installed it showed up the next morning and the bill was only $790 big difference. They did put a pan under it no charge they cleaned the lines and even took the old one so beware

I needed a plumber, so went on Home Advisors. Custom Plumbing contacted me soon after. Set up an appointment for them to come out and give me an estimate. We agreed on 2:00 - 5:00. I was told that a technician would call me when they were on their way. When I didn't get a call by 430, I contacted their office and spoke to a girl there. She seem to know who I was and knew that I was scheduled for that day and confirmed the time. She told me they must be running late and that she would be in contact with the technician to get back to me. They never showed and never called me. They've still not followed up with me and it's been a week. Very disappointing.

Nice enough on the phone, and it's nice that they can come out same day after hours for no additional fee. We had an underground water leak at an apartment complex and our regular plumber was  busy but you can really tell when someone doesn't want to do a big job because the first quote was at least  $2000 and then within a few minutes the quote went up to between $5000 and $6,000.. then if we did it during the daytime and not after hours it went down to $3000 to $4,000.  We would have paid $2000 to get it done last night. So it was a little disappointing that they were really trying to take advantage of the situation. We opted to wait until today and our regular plumber did it for $895.   Thanks but no thank you.

We did go with the quote and Jerry was the tech that worked the job for us.He was thorough and informative.Did an awesome pipe re- route from the old tub pipes.Husband even called to ask a few follow ups, and Jerry was very helpful. Would recommend the company again and use as well.

Great service and professionalism from Andres. He was polite, prompt, and did a great job of explaining what was wrong and what my options were.  He worked quickly to take care of all of my needs.   Thanks

Contacted Angieslist.com looking for a plumber to come out and repair two outside hose bibs in which the hoses were stripped and I couldn't remove them.  Custom Plumbing of Arizona called me within minutes and came out the same day.  They replaced the hose bibs and solved the leaking within about twenty minutes.  Price was $275 for two hose bib replacements and I had to throw out the old hoses myself. Would've given five stars but I thought the price was a bit high. Their office people are professional and the worker was polite.

I found the company through Home Advisor app. Kyle McCracken came to my home that day and gave me a very accurate estimate.  I was able to schedule the work for the following day. Kyle arrived early, which is always nice! He kept me informed every step of the way. Kyle provided me with professional, efficient, quality work. He was a pleasure to work with, I have already referred him to two friends, without hesitation.  Thank you Kyle!!!
Teresa (Queen Creek Az)

After seeing an online deal for a $69 drain cleaning, I called this company on a Saturday morning.  Michael (a.k.a. the Drain Whisperer) was efficient and friendly; he called to say he was on his way less than an hour after I called the company, and he fixed the stopped up kitchen sink with no hangups.  I also appreciated that this company did not charge extra for weekend service; the last time i had to call a plumbing service (Roto Rooter) for a stopped up toilet, their weekend fee left me with a $129 bill for a 5-minute service.

**Dishonest Company** Main line drainage clear was suppose to be $69. When the technician arrived he immediately tried to charge $123. The job was to include a camera inspection, which they did- without clearing the line. Obviously nothing could be seen. Yet, Keith, the tech, was convinced, with no evidence at all that the oleanders were growing in the piping and a 5' trench needed to be dug and pipe repaired. This $69 drain clear turned into a $2500.00 job- site unseen. After I reiterated the info above, Keith lowered the amount to $1750.00, a $750.00 reduction in seconds. After I said I was getting a second opinion, Keith the tech, forwarded a jet cleaning offer for approximately $700.00. Obviously an effort to get anything they could, I refused. Did I mention the passed out tattooed guy in the passenger seat of Keith's work van. I hired another plumber who cleared the mainline in seconds for $149.00 and said a camera in an uncleared line is useless and that Custom Plumbing was trying to rip me off.

Got connected with this company through HomeAdvisor (which I don't recommend unless you feel like getting spammed mercilessly). Called to set up a minor repair, and took the following morning off work to meet be available for the technician. I was told someone would be onsite between 11am and 2pm. At 1pm a woman called and said the technician was held up working on a broken water line and couldn't be out there until about 5pm. I was annoyed, but I get that life happens and said it was fine and see them then. I get another call at 4:15 saying they're still delayed, and that they wanted to reschedule for the next day. I declined, saying that since this is my first impression of their company I'm going to have to pass. She just quickly said okay thanks, bye and hung up. It ate an entire day of my time waiting around- apparently there is only one person to potentially dispatch. Annoying at best.

Just before the triple digits set in we had our air conditioner checked out to ensure it will keep us comfy this summer. Ron came by promptly at the scheduled time thoroughly checked the unit outside and then the garage attic and gave our system a clean bill of health.

Prompt, courteous, efficient service in the nick of time!

After having bad experiences with two previous certified Trane installers I was a bit worried about Custom Cooling.  My fears were put to rest as soon as the tech came to the house. The technician I spoke with was very professional, knowledgeable, and took the time to answer all my questions.

I had the unit on my rental property replaced within a couple weeks of the initial consult and couldn't be happier with the crew that did the install. After the install crew was finished the original tech I spoke with arrived and followed up on the install and verified everything was done properly.

It is extremely hard to find competent people today but Custom Cooling is the exception. The technician did not try and sell me things I didn't need and didn't push the highest end unit either (we discussed pro's and con's so I could make an informed decision but he actually recommended a middle of the road model for my situation). I mention this because the previous company I had servicing the Trane unit on my personal home spent more time trying to sell me duct cleaning and surge protectors than servicing my unit and when I pointed out a warranty item that needed repair he spent additional time trying to weasel out of covering under warranty.

i would not recommend this comapny at all. i called them to come over and billy spend over and hour here still not show where my leak was coming from. he didnt have the right euipment to do the job, and make things worse he showed up nest morning without a call. there mangement never called me back friday jerry .

Back in April (may have been may) I had an issue with my AC on a Sunday, they came out bright and early the next day and checked it out for me. My transaction with them could not have been any smoother. I didn't need to be home which was great since I work normal business hours. They called me while they were there to let me know what was going on and fixed it for me the following day. They would have fixed it same day, but I had to follow up with my home warranty company. Thanks for the great customer service!

A little back story before I get to the point. I contacted your company as a referral from a good friend whom I will never second guess. They are related to one of the owners. It was pretty typical, I called, you answered, we discussed the issue, and you scheduled an appointment. (You called and confirmed the appointment via voicemail, as a personal preference I would prefer text or email. It is just quicker for me) So far amazing! From the information provided it was evident through bad HVAC design, system load, and the quality of my home builder that I will be replacing a compressor / heat pump every 8 years. (Home built in 04, quantity over quality, go figure) Junior came to my home, he was punctual to say the least. I asked of your company something few in the state have done. I wanted you to install two owner supplied mini-split condensers and seven heads. (For those of you who don't know what a mini-split is as I did not know a year ago, a mini-split is like having a hotel AC in every room / zone of your home, but at an unbelievable efficiency level.  A good majority of the developed world uses these systems. They have figured out why spend the money to cool a room that is not being used; cool the parts that you live in? Each zone has its own thermostat / remote if you want to change rooms turn the temp down and the room is cool in about 5 minute or less) Junior looked at my request, ideas and completely amazed me. I say that with all sincerity. Not only did he understand my request he expanded on the ideas and improved them. He is the first of about 10 different companies and forums that have not even made it that far. When I told him that the equipment I wanted to purchase was about 7500 he guest-e-mated the install cost would be about the same; undenounced to Junior I was elated. He was concerned and properly so. He offered me options at a range of prices cheaper than what I wanted. We even discussed ten-year warranties on certain systems. (I wish I would have asked if the warranty was prorated, as I think we all know how that works, UGH, Sigh) I made it clear that my real concern was not cost but ROI (return on Investment). He discussed things that will cost me money upfront and higher electric bills in the long run (Electric bills about $400 a month for four months in the summer and the remaining months $100-200). With my ideas, the potential is for me to save approximately $800. In ten years I could save about $8000 dollars or more.
Let me explain why I gave you four stars instead of five. First, you declined the project. Please, do not get me wrong, I fully understand why. I am an early adapter for this system in the state and that requires change and risk on both sides. My biggest disappointment is with the pride I would have had having Junior installing this system. Junior matched my information tic for tac. I work in IT field and I have only met a handful of people that can communicate this level of information on a human level. Junior had to get approval for this install and unfortunately the owner (I believe the owner.) weighed the risk a little too high. I think that if we had a proper discussion we could have mitigated your risk concerns with adding a couple of lines of verbiage to an agreement (for DOAs and install delays) and a hefty deposit. I am not a contract kind of person. (Only at work) I would not have left you hanging on $3000 worth of install materials without my cash being in your bank. Both sides have risk but the rewards could have been better. Imagine the bragging rights your company would have installing this system in a residential environment. About the first in the state for a runt of the mill track home. As some people see cost I see ROI. People in more expensive neighborhoods will also look at ROI and spend accordingly. I have weighed the risk and was prepared for the outcome, with Juniors high standard and thorough knowledge it would have been a win-win. Overall, my contact with your company was amazing even though it did not have the desired outcome.

Thank you,
---For those readers that have made it this far please take head of this review. There is only one way I will take the time to write a review, an awesome experience or a terrible one. I took this time because this company is AWESOME. Please ignore my grammar, always in a rush nowadays. If you have questions, PM me.

Thanks,
D.

Two stars show up on time not impressed before even taking care of problem tried up sale me tells me I know these guys turn this to my insurance they pay deductable blah blah blah really not impressed maybe he would have took care of problem walk me threw it then tried to sell me would have work something out what a fucking joke used car salesman beware

Had a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with no answers.  Tried Angies List and Custom came up so gave it a shot.  Custom called within a few minutes and scheduled Nash to show up that night.  Nash kept me informed of his progress and showed up when expected. Nash was friendly and let me know what to expect.  Cleared the drain and recommended that I get a camera down the line to see what the issue was.  Scheduled for Jason to run a camera in the line. Jason also kept me apprised if when he would be at the house.  Jason showed up as scheduled, explained what he was doing as we watched the camera. Explained what needed to be done to fix he issue and gave an estimate.  Have to save money to fix the issue, but at this point have no reason not to use Custom again.  The estimate was lower than what some of my neighbors paid for similar work so seems reasonable.

We called Custom Cooling & Plumbing for a clogged drain on a Sunday, when all plumbing problems occur.  We liked the $70 fee to come out and they arrived promptly.  Also included in the $70 fee would be a camera inspection of our drain.  Initially, they were very good in locating the clog and snaking the drain.  The problem started when they brought out the camera.  They attempted to go through several access points and finally had to go on the roof, for which we would be charged $150.  Then we were told the lines had so much debris, in order to get a better look they needed to hydrojet the lines.  That would cost $400 and take 2 hours.  At this point we were still trusting, so we said okay.  They hydrojetted the lines (which took about 20 minutes and looked the same before and after), then they told us the cast iron waste pipes should be replaced.  They also suggested that we call our insurance company and say we had a leak so that some of the charges would be covered by our insurance policy.  I don't doubt our 60 year old pipes may need to be replaced.  What I don't like is what was quoted as a $70 charge rapidly turned into a job that could cost thousands (not to mention $400 for what was essentially running water through our pipes).  The suggestion to run the repair through our insurance company also didn't sit well. If you have a simply clog, Custom Cooling will be fine.  Just beware of up charges.

Are you always wondering what company to have come to service your A/C?  Me, too! Custom Cooling will always be the company I call. Honest, reliable, professional, and extremely knowledgeable. These are the qualities you're looking for, right? Custom cooling is definitely the company I'll call back.

These guys are good. They were referred to me through APS. I've used them for four years. The staff is friendly and knowledgeable. I can always get an appointment within a couple of days of calling. In March 2010, they installed a new A/C and furnace unit.  All they guys on the project were friendly. Everything went in without a hitch or hidden cost. The quote I was given was the price I paid!  Thanks Shawn for being a reliable business person.

This company did an excellent job.  I just bought my house and within 5 days had a total plumbing blockage - roots in pipe said home warranty.  Home warranty said it would cost $20-30k - i freaked out.  I spoke with Vincent (owner of CUSTOM PLUMBING OF AZ) and he told me about his employee Michael - heck he sounded like a pipe/root whisperer.  Michael came out to my home - on time and brought a camera and saw the ROOT of the problem.  He told me it is not an unusual problem in this area.  He calmly explained to me how they were going to have to drill into the foundation and to my surprise I was calm also.  He explained the process to me and literately took me by the hand and showed me the way.  We agreed to do the work which was thousands of dollars less than the original company quoted.  They financed the repair for me.  Completed the work in a very timely manner and they were beyond clean and neat.  Swept everything up as if they were not even here.  THIS WAS THE MOST STRESS FREE REPAIR THAT I HAVE EVER HAD DONE IN MY ENTIRE LIFE.  Michael is the pipe whisper.  A 3 generation plumber.  I would never use another company - an A+ rating is not good enough for this company A++++++++!

My heater stopped working in mid-December when it was reaching 30 degrees at night.  I used Custom Cooling years ago and they seemed fair and reasonable.  I called and they said it would be a $79 service charge which I agreed to.  Steve came out, looked at the unit for 10 minutes and said the blower motor needed to be replaced.  He wrote an estimate for $640 + I had to pay the $79 service charge. Steve said he had the part and it would take an hour.  That price seemed way too high so I called around and neighbor referred me to Dave at Mountain Air.  He came out and replaced the blower motor and fixed the unit for $355.  I don't know what happened to Custom Cooling - maybe they sold out or got too big.  My advice is to skip them altogether.  I'm a single middle-aged female but I have rehabbed several houses and own rentals and I hate getting ridiculously high quotes and getting ripped off because I look like a dumb blond.

Had eight different installers come to the home to give estimates when we needed to replace our air conditioner.  This was the one and only installer who was completely honest about their pricing, did not engage in any ridiculous high-pressure sales tactics, did not lie about phony rebates that purportedly expired that day to pressure me into signing a purchase contract on the spot, and most importantly, did not try to gouge me with a ridiculous mark-up on their goods and services.  In the end, I did not purchase from Custom Cooling as I was able to get a better deal buying direct from an internet wholesaler, doing some of the work myself, and hiring an HVAC technician to do the remaining work on an hourly basis.  However, if I were going to pay retail to have an installer do all of the work, this is the single company out of all of those who came to my home that I would consider using.  In fact, their price quote was close enough to the internet price that I did seriously consider buying from them and paying a little more for a factory equipment and labor warranty  on the work.  In the case of many other installers, their quoted prices were so ridiculous that I could have bought and installed two new a/c systems from an internet wholesaler for the price of the single quoted system.  Thank you Custom Cooling.