Timberlake Cabinetry

Purchased a new home and they are the contractors for kitchen cabinets.  Moved in with 2 cabinet door broken crown molding on property attached and missing shelves in a deep cabinet.   We have been trying for 3 months to get these fixed   They failed to show up for 3 appointments and when they came today had all the wrong cabinet doors so back at the beginning.   I would never use them for anything but forced to work with them now

Worse company to use. Completely pathetic workmanship, unreliable, vindictive group of charlatans I've ever dealt with. I have spent days waiting at home for them to show up and fix cabinetry that has fallen apart every other week. If you say anything they don't like, they will walk off job and you will be ghosted for months.  

Run away from this company as fast as you can and get online of their products.
On the other hand, you can deal with Arizona registrars of contractors dealing with them

They will not even respond back to me or the builder on their horrible manufacturing and installation of cabinets. They are still busted, 6 months after install in a new build. Lies, excuses, poor craftsmanship, poor installation, poor customer service....if someone uses these people they deserve all the headaches that come with them. Zero stars should be an option

Terrible company I bought a New build Lennar in Gold Canyon they contract with Timberlake cabinets.  My cabinets are splitting.  Their response to the builder is its within specifications.  So it's normal a person gonna buy damaged cabinets.  Crap. Run from the company or Builders that use them.  Now I'm wondering how much more splitting will happen.

Purchased their cabinets in 2018 when we built our new house with Mattamy. Install was well done, no gaps, chips, or scratches. They've held up very well, with only one small issue (my fault) when I snagged the pull out stash in front of the sink. I fixed it myself. They also did the bathroom vanities and cabinets in the laundry room. I'd use them again.

crappy cabinet company that does the cabinet for new houses.
Quality is really bad and lots of job is just done and not done right.

Watch out if your builder use them to build cabinet for you

Poor installation. Have had to have them come out repeatedly for workmanship issues which should have been done right the first time. The cabinets they installed they did not even anchor to a stud and a 1/4 inch gap produced between the cabinets and the  drywall.

Wish there was a ZERO star option.
The problem started at 6 months in to this new house. I went directly to Timberlake (the cabinet maker) after about 6 months of Richmond jerking me around. It's now 3 1/2 yrs in to this problem and the best they will offer is new cabinet doors... THAT DON'T MATCH. I've been told that because of so much time going by, my cabinets have faded... well NO SHIT ! This should have been addressed 3 years ago! I can only guess that TIMBERLAKE doesn't sell to the public, only to these shitty builders. If they did, I would think they would care more about their reputation and providing a quality product, and customer satisfaction. So, all I can do is look for every media outlet I can to spread the work about the shitty product and customer service I have received from both RICHMOND and TIMBERLAKE. So my first stop is here, on Facebook. I have a lot of outlets to contact ahead of me. (Oh, and these were the UPGRADED cabinets).

CABINETS ARE GARBAGE and customer service is just as bad.

I bought a new home only a year ago. The builder uses timberlake cabinetry of Phoenix, AZ. To my dismay the cabinets are not the quality I was shown at the builders showroom. Timberlake takes shortcuts to save money. Those shortcuts consits of improperly applying the stain and finish. Installing doors and draws half-ass to where not just a screw adjustment can fix them. Door panels are loose as well. The crown modeling wasn't joined correctly nor secured to the top of the cabinetry. I was complaining to the builder for about a year before Timberlake actually sent someone out from the manufacturer who verified the defects and offered to replace only ten doors out of fourty-one. I'm still waiting for this happen.  Last week they setup an appointment and didn't show up. They have one more chance tomorrow to get it right before I pursue an alternative course of action.
Stay away from this company!

DO NOT USE THEM! Worst customer service ever...especially by a man named Tim! So rude and unprofessional! I simply wanted to ask a simple question and he treated me like I wasn't worth his time...and come to find out it was HIS fault! Tim needs to either be trained or FIRED.

TIMBERLAKE CABINETS ARE THE WORST CABINETS I HAVE EVER EXPERIENCED!!!! Not to mention the customer service have been awful. Our cabinet finish started to chip away after barely 2 years of living in a brand new home. We contacted our builder and then finally got Timberlake out to look at the problem. The man that came out was completely arrogant and rude. He said, 'this is wear and tear of the product and some may be related to water damage and is not warranted.' I have posted photos of the multiple cabinets that have chipped and to me this is very clear it is not water damage. What it is is a poor quality product. And if this is 'wear and tear' then he is basically saying that every 2 years I need to spend up close to 15k on new cabinets. Wear and tear means that something is going to wear after a certain amount of time. Cabinets are not something that should do that!! I have lived in homes 20 years old and have seen nothing of his sort. The quality of this product is the worst I have ever seen and the costumer service seems to be just as bad as the product. DON'T WASTE YOUR TIME ON THIS COMPANY!!!

We were unfortunately stuck with shoddy cabinet doors manufactured by Timberlake when we built our house in 2014. We began seeing cracks and peeling on every single cabinet drawer less than 3 years later and called Timberlake once we nailed down the proper contact. (This took time as we had to start with the builder and work backwards) Initially we were told that this was normal wear and tear and likely not covered, but when the QC guy came out he agreed that this was a flaw in manufacturing and they would replace. Our cabinets are double stacked in our large kitchen, plus we have 3 bathrooms as well with them. We were told the cabinet line had been discontinued and would take 8-10 weeks to be manufactured. Constant follow-up by my husband was required during this time. At week 16 we finally had an install date. The installer showed up and waited around for 2+ hours for the parts, once they arrived they were missing ALL of the drawer fronts and more than 10 doors! They then told us they would not install our door hardware as well. The install took longer than expected and then still wasn't finished. Another 6 weeks went by before the remaining parts were completed, delivered and installed. Fortunately the installer who does not work for Timberlake was amazing and installed the hardware for us, but the Timberlake employees we dealt with were not even remotely worried about customer service or the quality of their products.