SunUp America

Sun Up America is a good company to deal with for solar installation. During the sales presentations and during the installation you will be told that Sun Up will stand by you and provide service and support for your system sounds good right. Any warranty or workmanship issues you may have with the system they install for you. However once you make your final payment to them for the installation they will never speak to you again.  I have been trying to get Sun Up to come out to my house to look at a solar panel that is producing only 66 percent of the power that the other 24 panels in my system are producing. I have been trying to contact Sun Up for 5 months now and the only time I got a response was after posting a very bad review of Sun Up in the Enphase app. I received a call within an hour of posting the review. Sun Up promised to schedule a time for one of their support people to come out and look my system to determine what is wrong that contact lasted 2 days Sun Up requested I send them my electric bills for the past year. I emailed the bills. Sun Up responded acknowledging that they got the bills and they would look at the bills and get back to me to schedule and appointment after their scheduling meeting that day. That was more than 25 days ago. I have sent 5 emails and called 4 times since and I not gotten any response from Sun Up. By the way when you call Sun Up for support don't expect anyone to answer the phone you'll just be offered the opportunity to leave a voice mail, your voice mail will be ignored like every other attempt to contact Sun Up to get support for your system.

Update as of 4/23/22
Received a call from Benjamin the day I wrote this initial review he promptly responded and let me know he was going to review my account information and would get back to me within a week. I have never received a call back and have left multiple messages over the last couple of months and sent a message via Yelp with no answer. I was excited about solar and during the initial sale they were helpful and routinely stated how it's a long term relationship we don't just sell you something and you never hear from us again. I don't usually write reviews but felt this one was important to share for awareness as solar is a financial investment so pretty disappointing to pay for solar and continue to have to pay APS bills every month that are over $100.

They came out to my house and said they would hook me up with this great solar system that would help offset the cost of power from my house and I'd save money every month, and how their system was this amazing setup, and that I was getting this great deal, and could potentially sell some power back in the cooler months to make a little even. Turns out pretty much none of that is true.

The breaker that connects the system to my house constantly trips so I am not able to harness any of the power that those panels are creating, along with that they under sold me on how big the system should be. And come to find out, they are one of the most expensive companies to get solar from, that and the panels and inverter they use, they are industry standard, so nothing special there either.

I've contacted them several times about getting someone out to fix my constantly tripping breaker, and they say they will have someone contact me Tuesday, every time its Tuesday. And yet I never get a call, or text or voice mail from anyone. I tried to setup my portal to at least notify me when the system is having issues, and that doesn't seem to work either. But it does have the option to send them notifications when the system on my house is acting up. Honestly I am super unsatisfied with this whole experience. Its costing me money and I'm getting no benefit from this system, at this point I just want it removed from my house so I can forget that I even wanted solar in the first place.

Moved in to a new home. Ac unit was over 20 years old and so we decided to get solar and a new ac unit with this company. Presentation was amazing and even throughout all our issues the salesman has been the most help out of everyone in this organization. So kudos to Alessandro for all his help. Solar install happened quickly after revising plan as what they originally for amount of panels did not fit on roof. Communication was great up to that point. Ac instal happened quickly and seemed to be no major issues. Few weeks later our ac unit goes out during the summer. Took a lot of call back and forth to finally get it fixed after 11 days. Fast forward a month later and now my ac unit is leaking from our attic damaging many walls in my house. Pictures included. This initial contact for the leak was on August 17 my birthday and had visitors from out of town. Now we are in November and I have not been able to reach the hvac team about my repairs. Do not trust these guys.

We just failed the SRP inspection for the second time due to incompetence of Sunup.  They lie, fail to communicate, and are just plain clueless.  We paid over $44k cash months ago and still have zero benefit from our solar system because of faulty installation issues caused by the incompetence of this company.  Our next step will be to ask SRP to take them off their recommended list.  We are also considering suing for damages.