Sun City Roofing

In late July, Sun City Roofing replaced our original shingles, which were old and damaged from last year's storms. This work was done during this year's Arizona's monsoon season because it could no longer wait. We choose Sun City Roofing because an affiliated company, Desert Mesa Painting, did an excellent exterior paint job earlier.

Their proprietor, Joe, was very responsive. After inspection, he wrote an itemized estimate. He was also expedient in dealing with our homeowners' association. Joe's team promptly stripped the old shingles and put down an underlayment protection material. That night, a windstorm came up with 40 mph gusts, and lifted several areas of underlayment, exposing the wood to possible rainwater. I called Joe that evening, and the next morning, his crew reattached the underlayment. Unbelievably, that second night, another severe windstorm raised additional protection areas. I phoned again, and again his crew made a prompt repair.

On Sunday night, a storm hit with winds and then rain. In a few areas where wood became exposed, some water trickled in and left spots on the garage ceiling.

The next day, the shingles were delivered. Then, a roofing crew of 6 - 8 men completed the shingle installation in one day. I've not seen this level of performance before, but the crew was organized and the work was sound. My ground-based inspection didn't spot any deficiencies. Joe explained how he emphasizes quality. His lead man has been employed for over 10 years. I have waited for over a month to watch for latent problems, but none have appeared.

Conclusion: This job's difficulties were caused by my poor timing in starting the roofing job during monsoon season, and the ensuing weather-related difficulties. I don't fault Sun City Roofing for this; in fact, I was pleased with their prompt emergency responses. Local readers will realize how unpredictable and severe Arizona's monsoon season can be.

As others have said on this site their customer service is terrible.  Once the job is done don't expect to get a phone call back.  We have been trying for over 2 months to contact them about some loose tiles.  We have left at least a dozen messages with their answering service and never get a call back.

Terrible follow-up on service issues. Multiple phone calls and broken commitments. Took threatening a call to BBB to finally get someone to house. Only service they excel at is providing lip service.

Absolutely horrible customer service been trying to get ahold of them for weeks. They use an answering service and NEVER return calls, but obviously gladly took 15K to install the roof but will not follow up with repairs!! Aweful!

Can't even answer a phone properly and hassle you days later.

Don't waste your time.

This company is not reliable and we have been getting the run around and  broken promises. We had gutters installed for almost 1000.00 a few months back around June 15th 2020 in the hot months. We have only had 1 monsoon rain to really test these out. They leaked so bad like there was not even gutters ( like  before installation) We called and spoke to Joe (the father) and advised the situation and he informed us that someone would get back to us ( no call back) called again and spoke to Joe Jr and he advised someone would be out to fix the problem. No show again! We called back and George Watson the owner showed up in person and said he would have his guys come out in 2 days to fix the problem that was the middle of September. We called again 2 days ago and was advised by Joe Jr once again that they would take care of the problem on Thursday Oct 8th before 12 and again a no show today. They are not answering the phones. This is poor customer service, they are very condescending when you try to communicate with them. Phone is on  full voicemail. Next step is going to be the BBB and then channel 3 on your side.

This morning I had George Watson, the owner of Sun City Roofing, at our house to give an estimate on repair/replacement of our roof. My initial phone call and message was returned promptly, and George came out the next day. He spent time with us talking about the quality of materials that we might use, as well as inspecting some interior ceiling damage from the leak in our roof. George provided a clear written estimate detailing what work was to be done and included, and gave what we feel was a fair price. It has been difficult to find a roofer that would a) return our call to request an estimate, and b) actually show up when they said they would. Sun City Roofing did both, and if we do choose SCR to do our roof, I'll be updating this review with that information!

I was told they were going to call back I ten min. Then never called me. Left 3 messages never got an answer. Guess the have enough money don't need mine...

very Pleased, great work,  the best price, you can not go wrong with Sun City Roofing, I would give them 10 stars if I could