SR Windows & Glass

We are in the process of selling our home.  During the home inspection, the inspector noticed seal movement on several of our windows and suggested that there might be failure and thus the need for possible repair or replacement.  To verify the inspectors report, I contacted SR Windows.  I was in the 5 day window of accepting or denying the inspection findings, so I needed quick response.  SR was quick to make the house call for their inspection.

Angel, the SR Window representative was quick to point out that there was nothing wrong with the windows.  The seal movement was simply cosmetic and was not affecting the quality of the seal.  There was no evidence of moisture or staining and therefore, the windows did not need to be fixed or repaired.  This was a very upstanding and professional  gesture by Angel and his company.  Since I was in a pickle with the inspector, Angel could have mis-lead me and caused me to consider an expensive fix that wasn't really necessary.  

I thoroughly recommend SR WIndows.  They were prompt, courteous, and very professional.  

Bob  Surprise, AZ.

I recently needed one of my windows fixed due to a break . I contacted Danielle at SR glass company who was very understanding and helpful with my repair. I would recommend SR glass for repairs.
Thanks Danielle!

Overall the experience with SR Glass was excellent.  We had two double pane windows replaced.
Angel and Dave did a great job in under an hour and the windows fit perfectly.  The cost was
a few hundred dollars less than another estimate we received.  We would definitely recommend
this company.

Our new window looks great! SR Windows replaced a large special glass window at the front of our home we're selling this week. They matched it to the surrounding windows perfectly.
Juan and the team at SR Windows were awesome!
Juan is very polite, respectful, customer-service and solutions oriented. He called in advance to let us know when to expect their arrival. The whole team worked diligently as a team to ensure the window was installed properly. Thank you Juan and the entire team!

I would give this place zero stars if I could, for the headache that this place has caused me and my husband.

SR Windows and Glass has given me the absolute worst customer service experience that I have ever received.

I have had a technician come to my home once, to measure the window. I was told that I would have a quote within 24 hours. I hear nothing from the technician or the company. I call them after a few days and am told that the technician is off right now, and that I would have to wait even longer just for a quote. Instant. What a lie.

Then, I waited two weeks for the repair to actually occur.

This company then took my money as a deposit and promised a repair person today.

I arrive home and my window is still broken (this place took our money AND failed to do the job that we paid them for), and the company has informed my husband that we should take our business elsewhere. All after we had waited two weeks for them to follow up with us.

Communications with staff (when they actually picked up the phone) at this company were unprofessional and rude. I was told by a staff member that I do not know what I'm talking about when describing the tedious process of trying to reach these people.

I am disgusted at the lack of respect and customer service offered by this business.

Save yourself a headache and some money, and go elsewhere.

I gave the company a 5 star review on Facebook and just wanted to send an update regarding the tech who came out to do the last install at my house.  the Company service was efficient, friendly, timely and we were more then satisfied to give a honest review of 5 stars. What left a bitter taste was that the tech Jon, gave me a Starbucks card for a cup of coffee, as thank you for taking time to review the service and company. When I went to use the card for a cup of coffee, it was empty. I bought my own cup of coffee and this is a review on the tech not the company's
service.

HORRIBLE !!!!!!!The worst customer service ! I called to schedule a window replacement, was put on hold for 10 minutes before I hung up. She had taken my information and NEVER called me back. I emailed that I was still waiting for appointment time...nothing!! 3 days later I called and was told they were so busy that they do NOT do estimates. I made it very clear I needed a window replaced and they had done window replacement for an insurance claim earlier this year. ( not to mention the tech threw the glass in my neighbors yard instead of cleaning it up) I was told they have staffing problems ..again.....told me they don't have time to give FREE estimates. Never received an apology. I was made to feel as if I was looking for free service.  Danielle was very RUDE !! HORRIBLE CUSTOMER SERVICE!!!!!!!

We are new here to Arizona and so finding companies you can trust is always a challenge BUT not when we called SR Windows & Glass!  What a blessing!  From the first call to request an estimate (which was FREE) we could already feel this was going to be a pleasurable experience!  One of the technicians Angel showed up and took accurate and quick measurements.  He was very polite and extremely knowledgeable! When we got the quote we were happy to get such a reasonable rate! All of the other glass companies will only come out for a base rate or  for only 3 or more windows. We only needed one and I love the fact that no job is too small for SR Windows and we were treated just as important as a big job!  Within one week Angel came back out and installed our window within record time! I HIGHLY recommend to request Angel for measurements and installation! Thank you SR Windows!

Horrible customer service.  The took 1/2 down for deposit and then never contacted us again.  I had to report the charge on my credit card as fraud.

We've given this company several opportunities to make this right, but clearly they have chosen not to. They viewed our small job on repair of a sliding glass door and took a deposit check with a promise for the work to be completed. This was a month ago. We've attempted to contact them at least 4 times and left repeated messages for a return call, but no response. They even had the nerve to cash our check. I'm not one to post negative reviews, but we've been taken advantage of and this is just not right. We are small business owners ourselves and would never treat clients in this matter. Use caution if you choose to use this company.

Angel came out to inspect my window and measure for a replacement.  Showed up on time, knew what he was doing and got things set for a repair.  Repair happened within two weeks.  Looks great!  Service was excellent.

Literally the worst company I've ever dealt with in my life. 8 weeks by from the time I initially contacted them until I finally called them up and requested a refund BECAUSE THEY STILL HADN'T COMPLETED THE WORK. And the work was not particularly hard - it was a roller door replacement for a sliding glass door. Here's the timeline.

1. Called them to ask for service/quote.
2. Took a while to get that scheduled, but finally they did.
3. Showed up to check the door. Gave me a quote and said they would order the parts. Requested a deposit of $100.00 which I promptly paid.
4. Never heard from them again.
5. After weeks have gone by I call them. I am told they had been shorthanded but were going to call my tenants (it's a rental property) that day to schedule the work.
6. They don't call.
7. I call back 5 days later. They finally schedule a service appointment.
8. They come out and...they have ordered the wrong part. Tell my tenant they have to order the correct part and leave. No ETA on when it will be in, no next steps, nothing.
9. I call them 5 days later and get a voicemail. I request a refund of my deposit in that voicemail. They don't call me back.
10 I call them again the next business day and they finally pick up. The lady on the phone wasn't even aware they had been out there with the wrong part. She says they are going to refund me.
11. I want to underscore the above timeline was LONGER THAN 8 WEEKS.

This is seriously the worst company I've ever dealt with. If I could give negative stars I would.

DO NOT USE THEM!! You will thank me.

We had a window replaced and new glass installed on another window.  The window job was unusual because siding could not be removed to access the flange holding the window in place.   The SR team figured out a solution, worked through a few challenges,  and got the job done.  Special thanks to Danielle who kept us informed and Angel who did a great job with the installation.   We will use SR Window and Glass in the future and highly recommend them.

Everyone I came in contact with was knowledgeable and friendly. I had a window that lost its seal and was fogging. They came out quickly to take measurements and give me an estimate. Price was very reasonable and I gave them my deposit. One week later, window is in and you'd never know it was a replacement! Thank you, Angel, for the quick, seamless installation.

Disaster .. Wishing I could give 3 negative stars . Had asked for a bid for 2 panes that had the plastic panes slipping . First bid was high and I had SR Windows and Glass give me another .. What was missing in their end bid was a job half done .Now I only have one window with drooping pane..Just nuts !
If you are crazy enough to deal with these people get everything in detail and in writing as they are super 'smoke and mirrors show' with this aspect.
When I told them that both windows had the bronze 'panes' and mentioning I wanted them fixed I received a bid ,but seemingly only for one pane ..Now it looks horrible as only one was fixed and paid more than 60% of the previous bid ,what a rip . Ray Charles and Stevie Wonder could have ascertained what was needed and what I wanted but now it looks junk . My advice is shop around and if you feel the need to support this business get  detailed estimate on exactly what is happening . Better yet choose another company with better dealings and customer service . I give SR Windows & Glass = huge FAIL .

They were on time.  Courteous and knowledgeable.  Juan did a terrific job on our slider and screen.  Angel got our new window wheels installed in good time.  We were pleased with both men.  Thank you!