Julia G.
06/02/2015 12:00:00 SA
When I came back from a month's vacation, I found that someone had turned my irrigation water off at the backflow valve, and found my grass and plants rather crispy and browning. I was mad till I found out that one of the valves was stuck on ON, and the water must have flooded the street for days.
My hands could not unscrew the valve cover crammed inside that box. I read about Sprinkler Doctor on Yelp, arranging Sprinkler Repair by highest ratings first. SD was able to schedule me in the morning of the next working day. Jason came out to my house on June 1, 2015, to replace the diaphragm in my sprinkler valve, and since I knew I had an hour of his time, I had him repair other broken sprinkler risers and elbows, subject to my loathing and procrastination to fix myself. I also showed him where an area of my lawn was not receiving enough water. He changed 2 sprinkler heads from fixed to adjustable so that the area would have more water.
What struck me was Jason was most conscientious about telling ways I could save my money by providing him with my own parts, or even my own plumbers tape, that he said he would have to charge me for, if he used their supplies. He also surprised me by not charging me for the 2 sprinkler head parts because he did an exchange with mine (which were clean and in great condition) and said he could use them elsewhere. And he told me to save the rubber diaphragm he took out of the valve, so next time I would have a reference to buy the correct one (I bought the 3 that HD had, but Jason said Orbit makes 4 different ones, and HD only had the 3 wrong ones). What a good idea I hadn't thought of! He suggested I could change the rest of them myself and save money and be sure they will not fail during another vacation.
Jason told me he has been working for SD for 2.5 years. He got the job when he was doing door-to-door pest control sales and knocked on the owner of SD's door, Eldon. Owner asked Jason if he had 15 min to listen to a proposal in return, and he told him about Sprinkler Doctors and then hired Jason. Jason said he likes a job where people are happy to see him at their door instead of vice-versa doing door-to-door cold canvassing.
I am very happy with Jason's diligent service and pleasant nature, and I cannot think of any business that will show up at my door and give me one hours service for $65. labor charge. Weight lifted off my mind, that my sprinkler issues are now all taken care off, in that Jason stayed the full hour to do the dirty work for me. No more procrastinating!