We needed a new sliding screen door after a burglary caused our old one to be damaged. I got quotes from two companies and chose Southwest Sunscreens.
Brad came by to measure things and for us to choose the color. I had noted in my first contact with the company that the color and appearance were important to us.
While looking at the color samples, Brad took them from me and suggested what he said seemed to be a perfect match. I agreed and scheduled the installation.
The installation seemed to go well enough, but when I looked at the new screen door, it did not match at all what we had agreed to. Also, the latch was installed poorly at an angle, causing the opening for the door latch to rub against it whenever it was closed.
He did finally admit that the color he showed me was not even available in the door we had agreed upon. This despite the fact that he recommended the color...
If the door was not available in the color we chose, a reasonable thing to do would be for him to call me and let me know. Instead, they went ahead and made and installed the door hoping I would not notice, I guess.
So now I am stuck with a mismatched screen door. And the mismatch is painfully obvious, as the frame they put in has a glossy finish that really makes it stand out...
Brad did offer to exchange the screen door for one that he freely admitted was not the same quality, but the correct color, restating that the color we chose what not available in the door we chose. But... HE is the one who suggested the color, AFTER he knew what door we wanted... And, he said he would have to drill new holes in our frame for new screen door. After seeing the poor workmanship the first time and knowing the quality of the new door would be less, we opted to keep what we have.
Either way, we did not get what was agreed upon for our money....
Also note... This company seems to manage its web reviews and Yelp is no exception. Note the lack of ANY problems mentioned with this company and the presence of a LARGE number of hidden reviews here on Yelp. If you look at them, they are ALL 5 star perfect, never mentioning how he responds to any problems or anything going awry... Never even a mention of a problem that they fixed.
In hindsight, that should have been a red flag to me, as it should be for anyone.
I did give two stars instead one, as the door itself seems reasonable quality.
But...
I never got what we agreed upon and Brad knowingly installed the wrong color door. It is that seeming intended deception that really should be a concern about this company.