Southwest Restoration & Design

We have hired this same contractor for our master bathroom shower and for our kitchen remodel. We have been nothing but pleased with the work completed, and I cannot think of a contractor who has more integrity than Jerry! Jerry and his crew are honest, hardworking and fair. If anything is wrong, he/they will fix it and make it right. We have more projects coming up and will be hiring them again! Our kitchen turned out beautiful!

There is a reason there are several 1* reviews here. Jerry is full of excuses and does sub-par work. We hired him based on a reference he did for a friend's bathroom; they said he is very slow, but does good work. We had a larger job, a kitchen, family room and tile work. He assured us he could do the job, and the work on his website looked good. We should have checked more references. The reality is that Jerry may be ok at bathrooms, but he does none of the work himself. His two sons do the work at a snails pace, and Jerry runs around all day doing nothing except creating elaborate invoices for work and materials that he may or may not have provided, without providing full details of charges, and full or errors and smokescreens. When you ask him about the errors, that are obvious he becomes combative and asks if you think he is trying to rip you off, which is absolutely the case! He later admits to the errors with little apology, and does it again a week later. He brings sub-contractors on the job to do work without notice; you never see their invoices of course. You get no notice of who they are or ability to check them out and are stuck. We later found out a dustless tile removal company did not even offer that service. Another company was also a disaster; both left AWFUL messes in our home. Electrical work done by Jerry's crew was completed all wrong; they left outlets live and exposed. They could not figure out basic plumbing in a kitchen. At one point he said What the F*#! is a potfiller?  What kitchen remodel contractor does not know that?
In a short time we realized Jerry was in over his head, was not qualified, and was truly ripping us off, but we felt stuck. However, by the 3rd week when he presented his 5th updated invoice that was impossible to reconcile, Jerry got rude and belligerent with us on the phone and told us to find another contractor. We were happy to be rid of him and have spent months finding honest workers to finish our remodel. Unfortunately, he of course owes a refund on money paid to him for work he never did, and we have had to pay others to have work corrected and completed from his disastrous work. Stay away from Jerry, he is awful!

Jerry is golden. He delivered and installed a beautiful shower door when previous contractors couldn't even get the door made. The entire process took approximately 1 week. Would hire him anytime and will.

August 24,2019 Signed SW Restoration contract and cut a sizable deposit check for a bathroom remodel project that Was to start 8 weeks later. With a completion date of November 8th (guaranteed with $500 credit if not completed on time-per contract)Not hearing form Jerry, I reached out to him shortly before agreed to start date. It was then I was informed Jerry was pushing back start date another 7 weeks. Waiting nearly 3 months to get a project started was too much for me to accept, so I let him know I needed to go with another contractor and needed my deposit returned. That was 2 1/2weeks ago and I'll I'm getting is excuses, about why I don't have my money. Horrible experience!

I'm pleased to report, Jerry came through on his promise to refund my deposit. I felt it important I update my previous post, with this new information. Jerry is a man of his word! Not something you can say about all contractors.

Called Jerry to replace ceramic tiles on ledge in front of window that had been replaced.  He directed the job to Darren.  Darren found that the job was more extensive than previously thought - he showed me all sub areas that had to be replaced.  Darren was courteous and efficient.  He left the area perfectly clean.  One minor problem surfaced after a few weeks.  It was repaired properly at no additional cost.  Throughout this job, Jerry has always promptly returned my calls or texts.  He stands behind his work.   Will use him again.

We hired Jerry to redo our guest shower, fireplace and master shower and tub. After he did our master shower and tub we decided to go with a different company for our fireplace and guest bath. A job that should take 2 weeks top took him over 1 month to complete. Even still there are touch up items he didn't even finish. He was full of excuses through our the entire job. He had 2 months between hiring him and starting the job and when he started he didn't have any supplies for the job. I would have thought he would have been prepared. Instead he demoed our bathroom left it for a week and after a week came back and started doing some of the job.  We were disappointed he did not work on our job everyday. Everything he ordered was wrong or wasn't even ordered. We were delayed because he never ordered the tile for our shower. He blamed the tile shop saying they never processed the order. He blamed all the wrong ordered items on the company he ordered from...build.com. If build.com sent the wrong items on 3 separate orders I wouldn't be using build.com anymore and if it is a pattern for build.com to send the wrong items I'm sure they wouldn't be in business anymore. He also ordered the wrong size glass for the shower...again blamed the glass company. All of his mistakes delayed the job usually by a week. Our final product was nice but not great. We hired a different company for our guest bath and fireplace and wow their tile job was better, they were timely and I was thankful they fixed a few tile pieces and finish work from Jerry's guys. Jerry is a nice guy but I would not recommend him to do any construction work for you.