I called Sir Jack Russell Plumbing last week to see about getting an estimate to have my water heater replaced. When I called the number and told them what I was looking for, the person who answered snapped at me and told me I'M ON VACATION! CALL ME BACK ON THE 21st. Well first of all, if your personal phone is connected to your business phone, you should put on your voicemail that you are currently on vacation and when you will return. OR, better yet, not have your personal phone number as your business phone number. Because of that nonsense, I hired someone else to do the job and Sir Jack Russell Plumbing will NEVER get any of my business, period. I have a few other jobs that I need done as well but I will not be giving any of my business to them. I also let the person who highly recommended them know that this happened and chances are, that person will never use them again either. Really a shame. That is not the way to treat a potential customer.