Blue Duck Plumbing

The good: prompt and competent.

The bad: seriously over-priced. $420 for 20 minutes work.

The ugly: smirking when I complained about the bill.

Blue Duck came to our rescue in the middle of the night with hardly any notice and walked into a flooded basement and failed sump pump. They did the kind of excellent job that there's no way to rate them highly enough. To say they went above and beyond in their knowledge and professionalism would be an understatement. I recommend them for any plumbing job, big or small. They even came back a week later to make sure everything was in perfect working condition. 10/10. Best plumbing company we've ever known.

I needed the drip under my sink repaired and a new faucet installed. It was more complicated than anticipated. After more time and effort and a call in for reinforcements the issues were resolved. I had a small complaint and called the owner who resolved my concern with warmth and kindness. I was so impressed with the grace and patience shown to me that I am now committed to being their loyal customer forever.

I honestly can't rate their service as plumbers because they didn't show up. Twice.  I scheduled a fairly benign shower repair job a few weeks ago. A couple hours after the appointment time had passed I got a call and an apology. I rescheduled for yesterday morning and again, a plumber didn't show up and I was never contacted. So I've wasted half of my day twice, waiting for their tech to show up for an appointment, and they never did. I'd recommend saving yourself the time and frustration and deal a different company.

We discovered a leak in our kitchen pipes (under the sink, leaking into the ceiling of the room below) at about 4:58 p.m. on a Friday night. Our former go to plumber evidently  now does NOT do plumbing any more, and several recommended local and regional plumbers informed me (some of them a bit snootily) that they didn't do emergency or after hours work.

Well, that was our only choice...my husband and I both had to be back at work on Monday morning, so we HAD to find someone who DID do emergency and after hours plumbing.

That's when I reached out to Blue Duck. They were very responsive and eager to help. Their rep was at our house Saturday afternoon and did a thorough triage on what needed to be done. And it was a job and a half.

Let me back up and explain - those kitchen pipes were AWFUL. Old, nasty cast iron stitched together with PVC pipe - in a bewildering configuration that leaked, clogged and backed up with frightening regularity. This spiders' web of pipes had been band-aided, patched and repatched for decades (even long before we bought this house, which was almost 20 years ago...). So it was a dire situation and no easy fix (see the before and after photos.)

But the Blue Duck master plumber didn't even bat an eye. He knew exactly what needed to be done and even suggested some improvements that should be made. It took most of the day Sunday but the new pipes and configuration are amazing. We are very, very pleased with their work and when the next plumbing emergency happens (and you know it will, and I guarantee it will happen after 5 p.m. on a Friday) they will be the first and only plumber I need to call. They're terrific!

As an individual who has been doing business with the proprietor of this company since 2007 I would kindly ask that anyone browsing Yelp to find a plumber in the Lawrence area disregard the one star review that they have received.

We were most fortunate to have the pleasure of receiving the services of Blue Duck in our home today.  I was very happy that Joe The Plumber himself, along with his son Philip, showed up to replace our tired and spent water heater.  Although I am a man of some mechanical wits, I have not replaced or witnessed the replacement of said apparatus and I was more than happy to pay for their very reasonable labor charge, considering the time it took them and the knowledge I gained from their visit.  

Joe is as personable as ever, answering all questions, not trying to sell you services you don't need.  When he is in your home repairing your various leaks it feels like he's your old buddy that happens to be a plumber who you don't mind in the least paying for his time.  His laid back personality is ever apparent in Philip who is a true gentleman, very professional.  

Long story short, this is the company I will continue to call when a problem arises that I'm not comfortable handling personally.

My boyfriend and I were highly impressed with Blue Duck Plumbing. We called with a steady water drip from the ceiling on a Tuesday afternoon and they came out that evening around 7:00pm. Most other places told us they didn't have appointments for weeks.. Blue Duck squeezed us in and assessed the leak as best they could without tearing up our entire house. Dennis went over the different options of what it could be and minimally put holes in the wall where they needed to look. Our water leak is fixed and we are very thankful for Blue Duck! We will use them every time we ever have an issue!!

Great guys - very knowledgeable!   This is the second time we've called Blue Duck Plumbing for help fixing an issue.  First time was a hot water heater.  This time we had a small leak under our sink due to a crack on a fitting.  Joe, the owner of Blue Duck, was the one that actually came out to fix it.  He immediately knew what caused the issue and instead of just putting on a new fitting, he actually FIXED the problem.  The drain pipe had been flipped and was putting too much pressure on the fitting.  He corrected the drain pipe and put on a new fitting... at that point most plumbers would have called it a day.. it was after 5pm on a Friday.  Joe then noticed the vent overflow tube for the dishwasher wasn't quite right.  He showed me the issue, advised what should be done, and then corrected it.  While fixing the position of the overflow tube, the dishwasher hose came loose due to aa weak clamp holding it on.  Joe again showed me the issue, advised what should be done, and then replaced the clamp with a better one to avoid the hose coming loose and spilling water from the dishwasher all over the floor.  For what was a 5-minute job, Joe was at our house for over an hour fixing things he spotted were wrong.  And he did not charge anything additional for fixing those extra things.  I would HIGHLY recommend Blue Duck Plumbing!!  They will explain what is causing the issue and how best to fix it in a courteous manner.  Professional - polite - plumbers!!  Give 'em a call for sure -

Blue Duck Plumbing has been called to my resident 3 times after hours and have always responded quickly.  One time was on Christmas Eve with no additional cost.

Blue Duck, a family owned and operated business is first-rate in our multiple experiences. We've been using them for a pretty wide variety of services on our 100+ year old house. Some of that work includes some plumbing issues between the house and the main line which is in our alley (maybe 75 feet), new water outlets for our patio and garden, toilet troubles and more.

I'm aware they're a pretty big deal with a great rating on Angi (formerly Angie's List) and understand why. Unlike some providers, we feel like they're listening closely before, during and after the work. For those quick calls and immediate needs they react on a timely manner. They show up when they say they will, and call if they're going to be delayed? There's a rare occurrence in this industry.

Highly recommended, all I can add. We'll be using them in the future for sure.

Recently, our twenty year old toilet was overflowing in our master bathroom, several times during the last two weeks. I contacted a local plumbing company whom was busy when we called and committed to return my call after completion of the job he was performing. To date, we have not heard back from him.
Today, our toilet overflowed again, during a 6-8 inch snow storm we contacted Blue Duck Plumbing. The dispatched immediately answered the phone and scheduled a appointment between 1:00 - 3:00 pm today. Philip the master plumber and his apprentice arrived ahead of schedule, provided an acceptable price quote and performed the repairs in a highly professional and efficient manner.
As a retired Construction Services Officer I appreciate contractors that perform their work like Philip. In the future all my plumbing repairs will be performed by Phillip and Blue Duck Plumbing.