April M.

06/02/2020 12:00:00 SA

I had a very simple outside spigot that needed replacement. Could I have done this with a you tube video--of course-- but to be frank, I didn't want to. So very glad I called Silverado! The repair was quick, the cost was very reasonable and most importantly the technician was very professional and walked me through the entire process. Thanks to his professionalism, I now know to turn my water main off, drain my system and do this repair on my own in the future. They will now be my go-to for all plumbing issues.

Debra S.

01/07/2020 12:00:00 SA

I needed a new gas line put in my older mobile home. We had quotes from 4 other companies. Silverado was the best quote and didn't try to sell me more than I needed. Damion did not talk down to me and answered all my questions. Today, Tom came out and completely ran my new gas line. He was very knowledgeable and did a great job. He came up with a plan to best run the pipe and I was very pleased. He made sure everything was working properly and I have heat again!!! He even was able to run the credit card finishing up. And NO hidden fees or add-ons. What a relief. I am definitely calling Silverado for any future updating and plumbing needs. Truly professional and the price can't be beat. P.S. Shelby in the office is very nice and helpful. Thank you Silverado.

Henry M.

08/03/2016 12:00:00 SA

Raymond came right away to help us with our plumbing emergency. He resolved the issue quickly and even cleaned up afterwards. We were very happy with the service and will recommend this company to our family and friends. We even liked the price--and that's saying something compared to our previous plumbing experiences!

Bart G.

04/04/2019 12:00:00 SA

We had a natural gas leak at one of our commercial business locations, a friend who is a property manager recommended Karter from Silverado Rooter & Plumbing. When I called Silverado the ofice staff was very friendly and had Karter contact me right away. I then met at the job site and over the next 7 hours or so, Karter conducted several different tests to locate the gas leak and identified the problem. I highly recommend this business as they go above and beyond in their service.

Stevie R.

03/02/2022 12:00:00 SA

My bathtub was leaking into the apartment below mine. Another plumber, recommended by my home warranty service, came in and said he didn't know what was wrong and recommended pulling up the floor to diagnose it. Silverado was recommended to me and the guy showed up on the same day, diagnosed the leak as being a dried-up gasket, fixed it, and now it's fine. Thank you, Silverado!

Shannon G.

03/02/2018 12:00:00 SA

I came home yesterday to water, water everywhere... in my garage. Angel took my call at Silverado and had Tom come out to diagnose the problem. Since our water heater was only 2+ years old, Tom checked the problem and took pictures. He didn't want to open it and risk voiding the still standing manufacturer's warranty. He called the manufacturer the following morning, explained his findings and came back to our house to answer their questions by phone. Tom told us the manufacturer would cover a replacement water heater. We were responsible for the labor and such, but I didn't care, because Tom handled everything. I didn't have to make phone calls and jump through hoops. He's the professional. He knew what he was talking about, and he handled it all. He got our new water heater, returned, removed the bad one and installed the new. He made everything so easy for us. I'm thrilled with the excellent service. Tom, you're wonderful. Thank you so much.

Elizabeth P.

3/15/2011

It doesn't seem like this company knows what they are doing on the administrative side. We had an appointment today for 5:00 and was told that they would call before they came out, sounds fantastic. So here we are at 5:53 and the guy just called asking if it was still ok to come over. Well, no sir, it is not ok to come over since it is almost an hour after your promised time which, my husband and I have been patiently waiting for.

Apparently the guy didn't even know he was scheduled for 5 and thought he was scheduled for 6. Well, just lost a customer buddy!

So, we will be looking for another company who knows how to make appointments correctly, and keep them.

Jill B.

6/20/2022

I had a complaint about the pricing but they responded immediately to it in a fair way and resolved it.

Bob C.

01/07/2022 12:00:00 SA

I used this company around 7 -8 years ago. There was an insurance claim over polybutylene piping because the houses in this development (North Ranch) in the 90's; builders used this because it was cheaper than copper.
The problem is that they leak and this brilliant builder had the water pipes going through the roof crawl spaces, up walls, over ceilings almost anywhere practically. (800 homes sitting on a time bomb lol). These company came out assessed the issue(s) and solved the problem.

That brings us to today. I had a small piece of plastic lodged in the side of a disposal. I'm not new to Tucson and I know the players who do consistently great work. I had two firms up here prior to calling Silverado. The first firm, highly recognizable, did a great dog & pony show with three separate estimates. Low, high & ridiculous. The second firm that came in sent over an unvaccinated technician. How a firm in good conscious send unvaccinated people into homes? His service was not needed.

Coming to the end...When Tom & Shawn came by they had already called ahead to say they were coming. They were professional, knowledgeable, articulate, friendly & most importantly honest! They assessed the problem, solved it in less than 5 minutes and provided to me a very reasonable charge for coming out and helping me on such short notice (same day).

in this day & age it's refreshing to find a professional plumbing company that backs up their work.

Without hesitation I recommend Silverado.

Lesa R.

1/29/2023

I called during a very busy week due to cold weather and pipes bursting all over town- but still got next day service. Despite communication problems due to my phone, Jack came to my house twice (my phone had not registered his call the first time) and fixed my problem quickly and expertly, demonstrating professionalism and kindness. The price was very fair, and he didn't mind me watching and asking questions. I feel like I got my money's worth and would definitely recommend Silverado- and will use them again.

Tom S.

01/03/2018 12:00:00 SA

Went very badly. Came on 8-19-17 to repair leak at piping connection. Charged $100.90; tried several things; added metal band; nothing worked; leak not stopped. I went to Walmart and got silicone tape, wrapped around pipe and stopped leak. What does it say for their competence that a novice like me could stop leak while their plumber cannot. Gave me bid 14221, IFSM W/O 58882 for $1160.95; got the work done by CURTIS PLUMBING for $816.08. SILVERADO is overpriced and incompetent; will not use them again.

Adrianne G.

8/20/2017

I had a great experience with Silverado! I needed my water heater replaced and they scheduled someone to come out the day I called! Aaron was great and very thorough. He was very experienced and installed a new water heater for me quickly. From calling around for quotes, I know their prices are also some of the best. Highly recommend Silverado!

Tanya D.

12/30/2021

We phoned to get someone out to look at replacing our outside spigots that were old and leaking and they sent someone right away for an estimate. Rodney was very professional and thorough. We were provided a quote by the end of the day. They were punctual and came when they said they would. We were able to schedule the work in the next day or two for replacement. Again, Rodney was very professional, on time and even looked at our trash disposal and a few other items we were looking at replacing to get his expert opinion. He took customer service to the next level and was a pleasure doing business with. We would highly recommend and look to use him the next time we need repairs or work done. Thank you Rodney!

John E M.

03/02/2022 12:00:00 SA

When our water heater failed, it had to be the beginning of the weekend when it is more inconvenient to get timely assistance from often closed-for-the- weekend businesses. Not only was Silverado Rooter & Plumbing on a 24/7 notice basis, they quickly responded to our Saturday AM request with a technician arriving for an onsite inspection and estimate for replacing our failed heater. To complicate matters, our water heater is located in a hallway closet with the furnace/AC unit. A long story-short, the service lines to the furnace/AC were installed in such a manner as to block the removal and replacement of the water heater unit. Silverado's technician, Charles, did an excellent job of removing the old and installing the new water heater despite these extraordinary obstacles. Replacing a water heater is not an inexpensive endeavor these days. So, it is very gratifying that the business entrusted to this task is one of the best. Be assured, Silverado Rooter & Plumbing is very professional and will not disappoint.

Bob C.

07/11/2023 12:00:00 SA

Precise & Pinpoint leak detection under the interior slab with sonar equipment ( Thanks Tony!) and a couple days later Aaron & Gilbert came with jack hammer & dug so only 3 tiles ( 16x 16) were disturbed. They worked surprisingly quiet & exposed the kinked copper by noonish and repaired & cleaned up efficiently. Minimum dust & disruption & clear descriptions of what was needed. Next day office called about my satisfaction which is 5 stars out of 5 possible.
Silverado - a Best Solution!

Don M.

12/05/2016 12:00:00 SA

Called Silverado Rooter & Plumbing at 8:00am. and spoke to Angel, who was very professional and polite, I explained the problem I was having and she scheduled an appointment for between 10am and 2pm. (I ran emergency service for years and understand how hard it is to give an exact time, so I had no problem with the times.) She said they would call when on their way. I recieved a call from the tech who's name was Matt M. this was at 10:36am and he said he was about 30 minutes away. He got here at the time he said he would. He was very professional, polite and after I showed him the problem, he explained what he was going to do and proceeded to do his job. He was familiar with his equipment and was efficient. It is so refreshing to deal with a company that from first contact made me feel that I had a company who really understood customer service and plumbing!
This is an old house 60's and does not have a clean out so Matt explained what he was going to do, so I understood what was going on. He snaked 130 ft and found the problem to be roots. He cleaned out the roots and explained what may happen in the future and what our options may be at that time, If we do have a problem in the future. One thing that I really appreciated was the fact that Matt took a short amount of time to explain the what, how, why of what he was doing. I'm very impressed with this company. A lot of companies out there could learn a lot from Silverado. The total cost was 140.00, I am very impressed and will use this company and will be comfortable recommending them to any one who needs a qualified plumber. I can hardly wait for any of my friends to have a plumbing problem so I can recommend this company. Thanks Silverado for a job well done!

Xin W.

10/04/2021 12:00:00 SA

Very happy with the help! They arrived on time with masks and shoe cover, very efficient and informative. Definitely on my list again!

Jeffrey F.

11/11/2021 12:00:00 SA

My sewer line under the house was so clogged that when my water softener drained, water would overflow at my kitchen sink. Fortunately Jeremy and his associate came out and cleared it in short order. They were both very professional and courteous. They left my house in the same condition that they found. Will call Silverado again for future plumbing needs.

Tom O.

2/23/2018

great job , easy to talk with , they replace a broken sewer line, no mush no fuss , came in at a good price and did a great job, thx tom orourke 310.770.0221

Teri F.

10/06/2019 12:00:00 SA

The sewer backed up when we got to our house after being away for awhile. We were running the washer, dishwasher, flushing toilets, etc. We heard a big bubbly noise and here came the water backing up. First, we called Old Pueblo....they are for septic. The recommended Silverado. A nice man named Gilbert came out at 6pm on a Sunday and got the line cleared. Thank you Gilbert! Unfortunately, it started backing up again the next day. Silverado came out again and a nice guy named Nick came out to snake it again. He cleared an obstruction at 100 feet. Silverado stuck with it until they got the job done. They will be the plumbing company we go to for all our emergency plumbing needs! Plus, their logo on the truck with the guy on the toilet is hilarious!

Alex J.

2/13/2020

Called to fix a clog and secure a less-than-ideal loose installation of a new toilet by another company. Gilbert was timely, friendly, professional, and had the right tools for the job. Their customer service is great and the price for the job is reasonable.

Mary Jane O.

5/13/2015

Just a Fantastic business. My first contact was with Chandra who made communications easy and pleasant. My next encounter was with Casey the plumber. He was polite and did a perfect job of fixing my toilet. I am really so happy. And I just LOVE how this business treats its employees that is with respect and with bonuses when deserved! CONGRATULATIONS! YOU ARE WONDERFUL. From a very happy customer in the Tucson Mountains!

D C.

4/24/2018

I've never felt compelled to write a review before, but I am disappointed enough with Silverado Plumbing that I felt a comment is warranted. I contacted them to make some repairs that were noted on a report when I was selling my house. I explained to them exactly what was found and what I needed done. When their technician got to my house he looked at the inside repairs that needed to be done and quoted me an exact price of $225.00 installed, parts and labor. I authorized this repair. I also had a valve that needed to be replaced on the main water line going into the house, and they were told about that before sending their technician. When he got there he looked at it and said he didn't have that part on the truck. I said okay, please go get it. He said he didn't have time and would have to come back another day. Who doesn't carry the part that they have been told they need to do the job?? Well, he did return the next week and completed the repairs. However, when I got the invoice, the $225.00 installed parts and labor was now $257.00. Also, there was a $10.50 truck charge on the invoice that I was not told about. I live in Vail and was told there is a $45.00 charge to go to Vail, which I accepted. When scheduling the appointment I asked if there were any other surcharges and was told no. So, I will pay the invoice, but I will NEVER call this company for services in the future.

Joseph L.

7/23/2021

Having just recently moved back to Tucson from Lake Havasu City, we moved back into my house that had not been very well taken of by the tenants. There were some indoor plumbing issues that the Property Management Company sent Silverado Rooter & Plumbing to tackle. Being that I was half-worn from the move, unpacking, cleaning, and fixing all of the little things in the house that I could in between working I did not pay much attention to the quality work performed by the plumber on behalf of the Property Managers. I was just happy not to have leaky valves in the main bedroom's bathroom tub. Good stuff.

However, when the Tucson Water meter reader came by to tell me we had a massive leak that we troubleshot to being between the meter and my house's main shutoff, things got heightened. The situation got a little more drastic than my piddling plumbing problems of yesterday. I called American Leak Detection, whose technician narrowed the leak down to underneath my patio slab...wonderful. I contacted some of the plumbers that he had recommended, but they were all booked or didn't respond. This was serious situation where I was turning on the water to shower, then turning it off because the piping was leaking at a rate of 200+ gallons per hour according to Tucson Water's report. Remembering Silverado's quality work, and seeing their 5 star rating on Yelp I called, and, people, I am glad I did.

Silverado's office staff saw my number and address and recollected the previous work just performed days before. Plumber Jack came out the next day, took a look at the situation, answered all of my questions expertly, gave me a ballpark estimate which was fairly accurate, then went back to the office to write up an accurate estimate. But before leaving he assured me that his goal was to provide quality work at a fair price. Jack assured me that his intent is never to charge more than necessary to get the work done because he wouldn't feel good doing so. That statement alone gave me confidence and helped cement my future business/customer relationship with Silverado.

When the estimate came the next day I was satisfied, so I called the office and explained the situation. The office staff (Joni and Ashley rock!) put us on the schedule for the following Tuesday. Okay, I guess I could keep turning on and shutting off the main valve as needed. After hearing about my daily difficulties, the staff member said she could see if she could get me scheduled sooner. Okay, let's see what happens. Ten minutes later, voila, she slotted our house for the next day! I was grateful that she cared about the situation and did something positive about it. That's superior customer service right there.

The next day at 9AM or so, Jack, and his apprentice, Rafael, pulled up to the back alley gate and promptly got to work. Watching Jack build upon what we knew about the peculiarities of my plumbing system and adapt to the situation as his understanding of it changed was interesting. He cut the concrete, jackhammered the resultant rectangle slab and pulled it away. I watch as he and his apprentice clear the fill dirt to find the leaky pipe. It was like watching Indiana Jones dig up some artifact. But it turned out not to be so great. The pipe turned out to be galvanized and obviously decrepit, so the plan had to change. It was decided to bypass the water softener galvanized pipe-loop and run PEX pipe straight to the house from the water meter. Jack assured me that this could be done within the parameters of the current estimate. I was thrilled.

Long story short, those two fellows worked diligently with quality in mind every step of the way. Jack and his apprentice replaced the old main shut-off, gate-type valve with a more modern ball valve, replaced the shut-off at the meter as it was leaking profusely, repaired the concrete from the finding of the source of the leak, and cleaned up so that I didn't know they had even been there. I found Jack's expertise and hard work (and Rafael's hard work and dedication) to be inspirational.

Jack and I discussed the possibility of a future work to add water softener connections next to the main shut-off valve and how it would be no problem. It was refreshing to get the straight story about the whole process and each step along the way without being price gouged as the situation evolved.

I would highly recommend Silverado Rooter and Plumbing to anybody looking for quality work at a fair price. I will be using them for all of my plumbing needs.

Janice W.

8/25/2016

Raymond was prompt, polite and installed a new garbage disposal for us. Cost was very reasonable. Definitely will use this company again in the future.

Glynda C.

8/19/2014

Made the appointment on Saturday at closing time. They gave a window of noon to 4pm. They called when the repair person was 30 minutes out. He arrived just before 1pm. Completed the job in a timely manner and solved the clogged in the lines from the kitchen. Very friendly and pleasant. Would use the company again

David M.

2/16/2020

I tried to fix a small problem and install a new faucet myself on a Sunday evening. It didn't work out so well and I needed to shut off water to the house. Called and Tom showed up at 7:30pm. He did all the work quickly and within an hour we were all set. Great service and good people.

Linda B.

04/06/2021 12:00:00 SA

Derrick and Aaron worked on replacing the several feet of sewer. They were courteous and professional. A pleasure to work with.

Julie W.

3/25/2019

I could not recommend this company more. We had a sewer pipe break on Sunday evening. Jack Manning was on call and had just gotten back from another call. He did not hesitate to say he would be right over.

Once here, he went right to work, diagnosed the problem and fixed it. He needed another part to complete the job and showed up this morning to finish.

Jack was a consummate professional...cheerful, friendly, willing to explain everything.

I haven't had much luck with plumbers since I moved to Tucson in 2011, so I feel blessed to have found Silverado.

Many, many thanks.

Steven R.

08/06/2016 12:00:00 SA

This company is great! They were willing to show up on a Saturday since I work during the week, and they gave me a two hour time window instead of making me wait all day. Their technician, Matt, showed up within the allotted time and did a great job taking care of all of my issues! He was really quick, too. Now I have a working stove and functional sinks again--thank you so much!!

Christina H.

3/16/2023

My family recently contacted Silverado Rooter & Plumbing and received a charge with no service. It has been a week and the business has not reached out to my family member to address the pipe problem for the home. When my family contacted the business, the customer service was poor and the person was rude. They did not address my family's concern. Despite having so many good review on Yelp, which was the main reason why we had chose this business to begin with, after this bad experience, I would not recommend this company to anyone.

Kay D.

08/09/2018 12:00:00 SA

I am considering purchasing a home on the northwest side of Tucson. The owner/agent/seller ordered the inspection from them since she used them regularly. She obtained a high end quote for the inspection and camera scope of $250.95. Their guy Aaron Clark arrived at 1:55 and left and 2:51 (about an hour) and charged me $310.90. I asked why and he told me that he had to find the clean out and had to charge an extra hour for that. His work order said he was there for 3 hours. My math says less than one hour.

Not happy with his explanation (which I feel was inaccurate) I called the office that same day, with no call back but they were closed so I assumed I would get a call back in the morning. I waited for the call back, never got one, so I called again and spoke to someone in billing. She said she would check it out and get back to me and she did. She confirmed that the price was going to be the $310.90 because he had to locate the clean out which was right by the kitchen window and had to dig down about 1-3 inches to find it.

I will never use this company again, nor would I recommend this company. They don't stand by their quotes and I'm left paying $59.95 more than the high end quote.

ADDITIONAL REVIEW:

I received in mail box today two checks for the full amount of the payment made to Silverado Plumbing. Also ,much to my surprise there was a gift card for Hacienda del Sol included, which was a very nice gesture. I am not one to give anyone bad reviews but I felt as though this issue could have easily been resolved at the technician level. The owners of Silverado Plumbing resolved this issue satisfactorily.

I want to just put it out there that I didn't have a problem with their workmanship at all and I feel that are a reputable, honest, company but their technician could have been a little more attentive to the fact that he asked for more money than I was quoted. I will use them again.

THANK YOU SILVERADO PLUMBING for making this right!!!!

Bryce A.

04/06/2018 12:00:00 SA

The company I lease from called Silverado late Thursday afternoon, and they were able to fit me in the next day. Tom did a great job fixing our garbage disposal and was very friendly!

Don M.

11/19/2022

Tom did a great job. He was professional, prompt and my sink is now draining perfectly. Thanks.

Michael C.

10/20/2017

Rodney came in and located a leak in the bathtub right away after I had some water damage. Very friendly and gave a call ahead. He removed his shoes when asked when coming into my house. Pricing is very fair and used the Yelp coupon without question. Would be 5 stars if he didn't smell of smoke so bad

Linda S.

7/28/2014

This company wanted $80 just to come out and bid my job. The didn't win the bid, what a surprise.

Marcee K.

11/05/2022 12:00:00 SA

The plumber sent made an elbow from copper to replace a Pex pipe which had a pin point hole and leaked into our ceiling.

He came in a timely manner and fixed the problem effectively. He could have cleaned the drywall dust and removed the insulation (which was wet) but our plumbing problem was repaired

Mylaina E.

4/21/2022

I called and they sent someone out the very next day for an issue that was non urgent. I was so happy with the service I received from the ladies in the office and Gilbert the man who came to fix my issue. He was very kind courteous and quick. I would definitely use Silverado again. Thanks you guys!

Michael C.

10/08/2017 12:00:00 SA

I called the message service on a Sunday afternoon and was promptly called back by Raymond. He was up front about the hourly rate for a Sunday, but also gave me some advice on how to tackle solving the problem (a leaky outdoor faucet water line) myself. He even called me back a few hours later to see how it turned out.
His willingness to help was above and beyond what I expected....especially on a Sunday! But his service has earned them my trust when it's time to remake my outdoor water line.

Robin D.

4/14/2023

The plumbers may be competent but the management is not. Expect to be ghosted on the phone, and promises broken, with lots of accompanying excuses.

Beth S.

2/28/2023

Woke up this morning to a stream in my front yard. Called our regular plumber and he texted me to say he was taking the day off. Called the plumber he referred and they told me they could come 7 days from now. When I repeated the fact that I had an active leak he sighed and said guess he could do three days from now. The next two places told me 12 hours minimum. I turned to Yelp at that point and saw Silverado and their great reviews.

They were at my house within two hours, and two hours later the issue was resolved. The guy who's name I don't remember was nice, helpful and efficient. He fully explained everything to me, answered my questions and gave me clear follow up details.

The cost was very fair, even by my husband's standards, who hates to pay for services that he can do himself, if he had happened to be in town instead of off having fun while I had to deal with this.

Kristen K.

6/23/2011

After being gone for a year, we came home to find our renters had broken or replaced numerous plumbing fixtures in the house with things that were completely wrong. If everything in the bathroom is chrome, why do you replace one item with dark gray brushed nickel? We had Carter from Silverado come in and in under an hour he had replaced and repaired three different fixtures. They returned calls promptly and were there when scheduled. They bill by the hour and not by the job like Cummings plumbing has done to us in the past, so the price for the repairs was very reasonable. Carter was really polite and helpful and we're having him back to finish replacing things that are broken. I won't use any other plumber now.

Mauda P.

11/25/2022

OK for a plumber. Came for a toilet backup, did his job and cleaned up. Plumbers are expensive but he did his job and left. Satisfied.

A P.

3/31/2016

Have hired these guys a couple of times and overall it's been an OK experience. They've done good work for decent prices.

The biggest issue I've had is with their office staff-- one of the people who works there is rude and unprofessional and it's a pain to talk to him. Also the staff seem to be somewhat disorganized and make a lot of mistakes with scheduling etc.

But other than that they seem like an ok company and I do recommend them.

Jordan M.

01/04/2019 12:00:00 SA

We were in the middle of a shower renovation and realized we couldn't put in the new shower valves ourselves. We called around and received multiple quotes from other plumbers and Silverado came in with the lowest quote by far. On top of that, their technician Rodney Wills did a phenomenal job and was in and out in no time. He was professional and helped show the steps he took and tested the water in front of us so we knew it was done correctly. We recommend Silverado plumbing for their competitive rates and expert services.

Alicia M.

3/13/2018

Subsequent to the review written on 3/2, Rodney came back on his own time 3/10 and for a nominal charge, he, patched and plastered all ten holes. I can't say enough about his customer service and sense of responsibility. He really deserves the full bonus that a favorable Yelp (second one now) review merits(no skimping!).I called again 3/12 when I had not received a call back from Matt and through no fault of his, he had not received the voice message but was aware of the Yelp review. He called me back that day and apologized and made amends that were equitable and satisfactory. In the meantime, we had another inconvenient plumbing mess and called again for service to clean out a toilet drain. Chris arrived and quickly and efficiently resolved the problem! We will have them replace our water heater in the future when we have the money! Plumbing bills can really drain one's resources!

Brit M.

02/12/2016 12:00:00 SA

Great experience with Silverado! Was having some issues with clogged pipes and Raymond came out promptly to take a look. He was nice enough to even give me a call when he was on the way. He was incredibly professional and friendly, and even took the time to explain to me a little bit about my plumbing set up and how I could prevent this/ fix it if it ever happened again. He got the pipes unclogged and draining like new in a matter of 20 min. Reccomend Raymond and Silverado Plumbing 100%!

Jeff Z.

01/11/2023 12:00:00 SA

I've used Silverado several times. They have always been timely, knowledgeable, and competitively priced

Barbara B.

6/25/2019

Our laundry room was flooding as I was heading out the door for a physical therapy appointment. The hose connected to the hot water was spewing water and I could not find the shut off valves. In my panic, I called Silverado and was told that a plumber would be there within a couple of hours. Because I didn't know when I would be home, I gave them the garage code and warned about watching for the pets.
The people at the company, from the dispatcher to the accounting department, went out of their way to make it work. The plumber called as I was finishing my appointment to let me know that he was on his way. In 40 years of home ownership, this is one of the top 5 service calls I've had the pleasure to receive. He found the problem, fixed it quickly, vacuumed and mopped up water and was sweet to my pets. The bill was far lower than I was expecting. If I could give 10 stars, I would.

Shelly T.

3/21/2017

BEST EVER....VERY VERY HAPPY!!! DEFINITELY RECOMMEND & WILL USE AGAIN!!!
Karter Jones & Matt Montanaro were the two Best Plumbing Technicians we have EVER USED!
They literally fixed an on-going Water Pressure Issue within 10-15 Minutes!
They were both courteous & professional.
Their service was Quick & Prompt.
The water pressure issue was plagued our family for months!! It made everyday chores and water related daily tasks tedious and painstaking! (to say the least)
We were at our wits end & would have done anything to have the issue fixed!!!!
They were honest and told us exactly what the problem was.....And Fixed It!! The first time, the right way.
They could have given us the run around and charged us for hours of unnecessary labor,
BUT THEY DID NOT!!
THEY WERE HONEST & TRUSTWORTHY!!!!
It was a real pleasure dealing with them,
They Bring a Sense of Integrity
Back To Home Services!!!
Could Not Be MORE PLEASED!!!
THANK YOU SILVERADO PLUMBING!!
THANK YOU VERY MUCH KARTER & MATT!!
Sean & Shelly Cook (appreciate it fellahs).

Cynthia M.

1/28/2016

Plumbing problems are always a bummer especially when your shower valve flies off and floods your bathroom and you have no water on Christmas. Even better when your sewer line backs up twice and you have sewage in your bathrooms. Happy New Year. I purchased a new home recently and have had tons of plumbing problems since. They went unresolved even after Silverado came out several times. I was pretty upset and didn't know what else to do about the issues. I went in to speak to the plumbing manager Karter and he was extremely thoughtful and helpful. He explained all of my bills to me and was patient given I was so distraught and upset. He even came out for 3 hours at no charge and researched the issues I was having. I appreciate Silverado and Karter going the extra mile to help me get to the bottom of the plumbing issues I am having. It gives me hope there are still good people in the world who care. Silverado came out several times after hours to respond to my plumbing catastrophes and were always very professional and helpful. One of the plumbers, Rudy even cleaned my front door as some of the sewage splashed on it. Overall I had a good experience, they were able to turn my bad experience into a better one and go above the call of duty to help me. Thank you!

N P.

10/11/2018 12:00:00 SA

Silverado did their best to rectify the situation--Leroy was professional and understanding. Not every job is a winner for every company but I believe Silverado made it right and that counts for a Pt in my book.

Scott G.

8/24/2014

Found a slow leak in a pipe on a Friday afternoon. They couldn't make it out in time to not be charged overtime, but they made me the first appt for Monday morning (pretty much damage had been done,waiting a bit more wasn't a night and day difference). Karter J came out from the Green Valley location (I live in Rancho Sahuarita) and was very professional, did a good job, was pleasant to talk to, etc. I would use again. I found them on yelp/google and was surprised to see a plumber with such good reviews. There were one or two others and then a bunch bad. Glad I went with one of the well reviewed ones.

Tyler R.

12/05/2017 12:00:00 SA

the water in my shower/ toilet was having issues draining out, so my landlords called silverado to take a look. jacob was very polite, and got straight down to business. he cleared out the blockage in the pipes out back in no time and even made sure the water wouldnt start overflowing in the back lot again before he left. ive dealt with sleazy plumbers in the past so its very refreshing to see good honest workers, i hope my landlords calls these guys again the next time something breaks.

Frieda S.

08/10/2018 12:00:00 SA

We had a pipe burst in our home on a Sunday afternoon. When I called Silverado Plumbing the call taker was very clear and helpful. We could have had someone come out that day but chose to wait until Monday. First thing Monday morning we got a follow up call to schedule a technician between noon and three. About 1:00 Aaron Clark called to say he was on his way. When he arrived he set to work immediately and had the job done in under an hour. He explained everything he was doing and gave advice for the future. We were very happy with his work. Silverado's rates were very reasonable and even with a $50 trip charge to our rural area the total cost for parts and labor was less than $250. I will call Silverado Plumbing for all our plumbing needs in the future.

Joelle W.

1/30/2020

Aaron showed up when he said he would and took care of all our problems!! Installed a New toilet, fixed the shower and the kitchen sink/faucet. All in one day and one visit! I couldn't be happier with his service!!

Christopher J.

11/16/2016

Gary the plumber went above and beyond!
I contacted several companies to get estimates for a large job (re-pipe of galvanized steel to PEX tubing) for my house. This company was by far the lowest bidder and included important things that other companies simply neglected to mention in person or on paper (ie. replacement of water heater, city inspections, ect.) The job was completed without incident! The job itself was in depth and took about a week and a half from start to finish. It was terrifying having my home torn apart but Gary the plumber was very professional and went the extra mile just to ensure that I could have running hot water over the weekend by working on a Saturday, which I was told upfront by the foreman that they don't typically do.

5/5, would recommend to others and would contact again for all plumping needs.

Anna A.

07/12/2016 12:00:00 SA

Both toilets in our house backed up on a Sunday.. Perfect timing, stupid crappers! When I was calling around, the few businesses I could get ahold of were giving me quotes for pumping my septic system and it sounded like it was gonna end up costing about $700. When I spoke with Raymond from Silverado, he explained that he thought he could fix the problem without me having to get the septic done. He came out that day and for a fraction of what I was being quoted from other companies, got 'em flowing again! He also identified a repair we need to do to prevent this in the future, and unless we do it ourselves we will definitely be calling Silverado to help us out.

Thanks Raymond for taking the time to troubleshoot our problem and for patiently explaining it to me.

John R.

08/08/2019 12:00:00 SA

Professional and pleasant to work with from estimate to completion with reasonable prices. Will definitely call them again should the need arise.

Shawnesha W.

2/26/2018

The technician, Tom, who showed up at our residence, was very professional and provided exceptional service. A plumbing issue that I was informed would take a couple hours, he completed within an hour. Thanks!

Christopher D.

02/08/2017 12:00:00 SA

Odus from Silverado Plumbing came out an hour after we called and had us fixed up in no time! Fantastic and professional service! Thank you Silverado Plumbing!

Keith C.

05/05/2023 12:00:00 SA

After previous excellent experiences with Silverado, called them again to install a p trap on my washing machine and swap out a shower cartridge. Keith and Kevin came out and got the job done quickly, correctly and were friendly to talk to the whole time.

I then found out it would be best to install a PRV and expansion tank at my home to help with water pressure. Keith and Kevin came out again to do the work and got it done perfectly. Everything was installed and calibrated correctly, cleaned and done right. They're extremely knowledgeable and friendly and a pleasure to work with. Combine that with fair pricing and Silverado continues to be the king of plumbing in Tucson.

Mary H.

1/26/2022

Woke yesterday to a leak flowing merrily from under our RV. Called Silverado after turning off water. Their plumber Jeremy was there within the hour, assessed the problem, explained it to us and started right in. He worked efficiently and quickly, but kept us informed of each thing he did. When he was finished with the leak I impulsively asked him to make a different plumbing repair. He did so right then. I think Jeremy and Silverado are wonderful and will not hesitate to do business with them whenever plumbing issues raise their ugly heads. The charge was competitive, definitely not excessive for the work done.

William J.

1/22/2023

Justin fixed our problem & arrived 90 minutes after calling -- on a Sunday morning!! This is the best service ever. Friendly, efficient, very reasonable cost. Thank you Silverado and especially Justin!

Hoss Q.

6/22/2018

Water Heater sprung a leak while we were out of town -- neighbour noticed water coming out from under the garage and shut off our main. Flew home at midnight on a Saturday and based on water in the drip tray it appeared obvious that the water heater had been the source, So I shut off it's intake and turned the main back on so we could at least take cold showers -- but after that we noticed some new water in the garage and shut the main off again.

Sunday morning I left a message with Silverado based on a recommendation. Aaron called me back in under 20 minutes, discussed the symptoms with me, explained their service rates including the totally reasonable extra charge for Sunday service -- was at my house in less then 30 minutes. He confirmed that the (very old) water heater had sprung a leak, and that the new water we'd seen even after we shut the intake valve had been back pressure from the output line when we were taking cold showers.

In under an hour he tested the unit & intake/output lines for leaks, cleaned up pooled water in the drip tray, & put in a bypass line so we could use cold water w/o any more leaks. He gave us a competitive quote (I checked later) on a comparable new replacement heater, and said he would like to have been able to install that day but he didn't have one that size in stock, and his supplier was closed on Sunday -- I'd needed to leave a message with his office to schedule having someone install it on Monday.

Monday morning I called 10 minutes after their office was open to make sure they got my message and see if they were going to be able to schedule me for that day -- they had already confirmed the unit quoted was available for pick up at their supplier and wanted to know if I was ready to have Aaron come out in the next 30-60 minutes for install.

He was done by lunch, for the exact price quoted -- no BS about it taking longer then expected so there was additional labor charge or anything like that.

The smoothest possible experience I can imagine given the situation.

Chris M.

12/16/2022

I called on a Thursday afternoon and Donald Carroll was at the house within 3 hours of our call to replace a leaking faucet and valve. Donald diagnosed the problem, came back with the parts on Friday morning and had it completed by noon. He could not have been more friendly or professional and I will use Donald and Silverado Plumbing for my future needs.

Carne A.

1/23/2019

We have had several very positive experiences with this company. We called this morning to schedule them to come out and change a new kitchen faucet and take a look at a leaky shower head in our bathroom. They were able to come out the same day and get everything done for a very, very reasonable amount. Jack and Tony were very professional, nice guys who knew what they were doing. Thank you!

Lorna D.

03/09/2016 12:00:00 SA

I called on Monday morning to arrange for replacement of my water heater. I got a quick estimate and they got someone out that afternoon. Sean and Justin were great. They were knowledgeable explaining building codes etc. They worked quickly and neatly. They were friendly and professional. I highly recommend Silverado Rooter & Plumbing. First Rate !!

Erica P.

10/05/2021 12:00:00 SA

Gilbert Lizarraga came right over to fix our toilet. He got the job done super fast and was very friendly and professional. We will use this service again and recommend to all.

Jenn C.

5/31/2017

We had an issue with our bathroom drain Julian and Ramon came out, trouble shot, and fixed our issue. They cleaned up after they were done and were kind, respectful, and even engaged in conversation with us as they worked. Hopefully we won't need a plumber anytime soon but if we do I will not hesitate to call them! Great job Julian and Ramon!

Stefan B.

12/20/2019

Refreshing to see that there are still good, honest and knowledgeable professionals out there! Jeff from Silverado plumbing considerately put on his booties before entering the condo and took care of our plumbing dilemma. Thank you Andre!!

peter g.

06/08/2023 12:00:00 SA

I have used Silverado for a number of jobs and have consistently found the quality of their work to be excellent, good value and courteous. They just finished a job for me today involving a very difficult and complicated removal and installation of a hot water heater. The biggest problem was the space was so tight that it required Tom, the lead of the crew, to actually crawl into the space to effect the installation of the new one, and it took two others of the crew, and about 25 minutes to get him out! Tom, who had several decades of experience, was well aware of the risk he was taking, but was determined to get the job done. Just blew me away.

Rick S.

06/03/2022 12:00:00 SA

VEry disappointed . Imhad great initial response from Keith and had an appointment set with Tom who was friendly, knowledgable and responsive. He took measurements and made sure our project was doable. I said he would get the quote to me in a day and i never heard another word.

Its now bee a full week and I have called twice and told I would be getting a quote by the end of the day. Nothing! Its too bad too. We had work for them and plenty more down the line but , talk about dropping the ball? We had the hot water heater replaced by another company within 3 days. Still waiting to hear from Silverado....

Brian M.

11/18/2021

Consistently outstanding service! I have used Silverado for years and three separate homes. They always show up on time, get the job done quickly and efficiently and I believe their prices are more than fair. I would recommend this business to friends and family alike.

K K.

03/10/2023 12:00:00 SA

Silverado gets the Gold! My technician, Gilbert Lizarraga, was friendly, efficient, thorough and quick. The gentleman knows his stuff! I highly recommend Silverado Rooter & Plumbing. They found a small catch of coins the previous maintenance crew did not! Thank you Silverado and give Gilbert a raise!

Alex R.

7/19/2021

Manny Medina was great! He was happy to talk as he worked to explain what he was doing and why. It was great to learn more about our house and also feel comfortable for the future.

Happy to work again with Manny

Also loved that dispatch was able to manage the entire setup over email.

Desert D.

9/14/2022

I'm not impressed. In my experience some techs are good, others not so much. Communications can be sloppy. They are out to make a buck and will charge outrageous prices for simple fixes. I will not use this company again.

Robert B.

11/28/2021

Tom and an apprentice replaced our old hot water heater last February. On time on budget and done with care and precision. The apprentice was getting an education at the same time. Tom is a born teacher. That was great. We had a large windstorm and almost impossible but it happened, the pilot light when out. It was 10 months from the installation. I could not get it to light again even after following the directions. I called Silverado again to see if they would help me. About 4 hours later (day before Thanksgiving) and there was Tom at our front door, this time with a different apprentice. Tom is a knowledgeable, friendly and pleasant craftsman. He had it up and running in less than 5 minutes and at the same time paying attention to Dennis, the apprentice. I expected to get a bill. He was just happy to help. If you need their services give them a call. If Tom is an example of their service personnel and he trains the new people you should be in good hands. Robert

John C.

12/19/2021

On a busy Sunday, Silverado technician Derrick came as soon as possible and assessed the situation. He was able to clear out the sewer line from the house with friendly service. And at a really good price. Definitely recommend them.

Bob M.

12/14/2019

Great service at a great price. We are new to Tucson. I had first called one of the big companies with a lot of shiny new trucks running around town to do 2 toilet rebuilds. I own several properties and so was aware enough to recognize that their quote was astronomical. I tracked Silverado down through a referral. They were prompt and efficient and charged 1/3 the Big Guy Al quote I had. It would have been five stars but the guy left cigarette butts on the ground in the parking lot.

Bob R.

10/21/2020

Being somewhat new to Tucson I decided to use Yelp to get estimates to re-pipe my newly purchased 73-year-old home. The water pressure was unsatisfactory due to old galvanized steel pipes that were likely rusting from the inside out as well as narrowing due to sediment build-up. My first estimate was from a reputable company and came in at $9400. My next estimate was from Silverado Plumbing. Rodney came in scoped the job and to my pleasant surprise gave me an estimate of $4300. HUGE difference!

The choice was obvious. Rodney came with his helper Derek and called to let me know he was on his way. Both were professional and personable the entire job. I knew this was going to be a messy job and was informed as such. Twelve holes were needed to be cut out of my walls and ceilings to run the PEX flexible plastic piping throughout my small home. Everything was going as expected but the shower for some reason was barely putting out water pressure after re-piping it, (the main reason I decided to do the job)! It was a mystery for quite a while but Rodney persisted and finally figured out the problem and now I have awesome shower pressure as well as in my other faucets.

Rodney definitely knows his stuff. He went above and beyond and even installed a new kitchen sink and faucet that I had purchased. He also accommodated a number of other little requests that I asked him to do without any pushback. I couldn't be happier with the result and would definitely call Silverado for any other plumbing needs I may encounter and should that happen I'll be asking for Rodney to do the job.

Many Thanks to Rodney and Silverado Plumbing!

Carolyn C.

8/24/2016

On 10 August, we had just had a tiling job finish in our home, including in our bathrooms. We were going through the house looking at the floor and noticed that the toilets had been backing up into our roman tub in the master bath. We reviewed yelp, worrying about the cost of an after hours plumber (it was around 8pm), and saw excellent reviews for Silverado. We took the chance and gave them a call. I explained the story to the dispatch and he told me he would call the plumber and he would be in touch shortly. Within 5-10 minutes Tom called! We answered some additional questions he had and he told us he would be at our house within 20 minutes. Tom was very prompt and very friendly (especially given the hour!). He took the time to look at our toilets and showers in the home and then look around outside for a cleanout valve. He explained each step along the way and answered all of our questions. He promptly went to work getting us fixed up and was finished in no time! He advised us to think about having a camera inspection and possibly installing a cleanout valve to make any future visits a bit easier and cheaper.

The total price was extremely reasonable and about half of what we had been fearing! The receipt and summary of services was emailed immediately to us and within a few days, a quote for the camera inspection was also emailed.

The office staff and Tom were amazing! He helped deescalate a stressful situation and we will be using him again if needed! Thank you, Tom!!

Edit:
We have had Tom back out twice. The first was for a free quote on a drain for a water softener we just purchased. He came out on 16 August. We were so impressed by him and this company during our emergency situation that we wanted to see if the price would be better than what we were quoted by another company. I scheduled an appointment and Tom was kind enough to call when he was on his way to provide an ETA. He was already familiar with our home, so it was quite quick. He also reviewed different options available to help me make an informed decision.

Tom came out again in another emergency type situation on Saturday, 20 August. The original issue we had of water backing up into our shower was happening again. This time we requested the camera inspection discussed at the first visit and we are so glad we did!! He climbed on the roof and sent the camera down. He found a 2 piece of tile lodged in our pipe, currently in the front yard, from the tile job we just had completed. He explained what it will take to remove the tile and steps to take to prevent further backups until that time. He allowed us to climb on the roof to see exactly what he was looking at and take pictures to submit to the floor company for reimbursement. Tom was again extremely friendly, knowledgeable, and professional. He is extremely honest and straightforward and is always willing to answer our questions. He provided the quote for the job via email in a very timely manner.

While we are a little sad to have such a close relationship with our local plumber already, we couldn't have chosen a better company!! We will happily recommend them and Tom to any of our friends! Thank you for your hard work!!

Lance K.

12/27/2010

I was very disappointed in Silverado Plumbing's total lack of customer service. I had made an appointment over 2 weeks in advance on a plumbing job for a public safety radio site. On the day of the scheduled appointment, I had been given a 2 hour window to meet with the plumber. After the window had passed, I gave them another hour for the benefit of the doubt. When I finally called, I was told that they had gotten busy over the weekend, and the soonest they would be able to come out would be four days later. No courtesy call beforehand, no apologies. I opted to go with a different plumbing company who values my time, and an agreement made beforehand.

Jose O.

01/01/2023 12:00:00 SA

Our bar had standing water in the one urinal on a Friday (New Years Eve Eve). After calling our usual two go-to plumbers, we were somewhat panicked because they were booked due to the holiday weekend.

I called Silverado, had an appointment that afternoon. They came out promptly and repaired it quickly.

We now have a new go-to plumber.

Randy M.

7/18/2018

We have used these folks numerous times and will continue to do so. On time, each and every time. Professional, courteous and knowledgeable techs that will answer all of your questions. Job done right, the first time. Matt was our tech today and did the job quickly and properly. Want to make your plumbing headaches go way? Check the folks out.

Jacqui M.

11/09/2022 12:00:00 SA

I have used Silverado about every five months since we moved in 2 years ago. It has been frustrating at best but when I called this time we got James. He was amazing, friendly and finally showed me what the issue was the builder put the plumbing in screwy. Well he gave me my options we set a plan and he was on his way. I will ask for from now on and I highly recommend you ask for him as well. Thank you so much James!

Alan S.

06/12/2021 12:00:00 SA

I was impressed by the company and the professionalism of the repairman, Jack Manning. He was the consummate professional. The company responded quickly and professionally to my on line request for quote to replace a shutoff valve for a main water supply line to my house. Other companies were terse, even rude, and some even simply said need more information Silverado, gave me a reasonable quote, they stood by their quote, they showed up on time, and did the work quickly, efficiently and they did it properly. Jack Manning, the repairman called me ahead of time, asked me to text a picture of the job to be done so that he could make sure he arrived with the parts needed. Everything about this company was professional. Their quote was what I expected for a job of this kind. This is a company you can trust to do the job when you need them and to the quality expected. I'll use them again with no hesitancy whatsoever. They are my go - to company.

John F.

08/03/2022 12:00:00 SA

Left a big muddy mess on top of the landscape rock, even unnecessarily throwing some on the side of my vehicle. Could have asked me to move it but didn't.

Alexandra R.

2/27/2022

We've had issues with our pipes for several months now and kept trying to fix it ourselves. Well it finally backfired on us today and we ended up with a huge septic backup while running laundry . I put a call in and heard back that a tech was on his way within a few hours. In less than an hour and under $200, Derrick had us up and running and fixed a problem that had plagued us for months! I absolutely will be calling them next time we run into any issues!

J A.

05/01/2018 12:00:00 SA

After trying to replace a cartridge in our shower (we had a leaky shower head), we discovered that our plumbing had fused after we broke the pipe trying to take the cartridge out. We had never used Silverado Rooter and Plumbing before and relied on yelp reviews when we chose to call them. As the water had to remain off until the repair was done, we were anxious for a tech to fix it quickly. Rodney Willis arrived incredibly quickly and was able to expertly repair the problem, as well as troubleshoot some other small plumbing issues throughout the house. He will now become our go-to plumber as we are impressed with his skill and his reasonable rates. The reason I was doing my own plumbing work in the first place was because I had called another company the previous week about the dripping, and was presented with such an unreasonable price that I turned to YouTube instructions instead of a plumber. I may still do that for small work, but will absolutely call Rodney for anything beyond my skill set, or to fix the next thing I break! Thanks Rodney!

James W.

1/31/2022

My property had a broken pipe under the foundation that needed to be fixed. An estimate was given to fix the issue and then they told me they would have to re-quote me. It was almost double the amount. I had no other choice because they had already made a 2'x4' hole in the bathroom. They made another 2'x3' hole in the kitchen, and fixed the issue.

However, they left dust literally everywhere in the kitchen, dining room, and living room. The technician didn't even clean up. I called the office and advised them of the issue & they said a manager would call me. It's been 4 days and I'm still waiting for a call.

Not to mention their representatives are not as friendly. Did I mention they left dust everywhere and there is a new born in the household? I do not recommend this company, I would rather pay extra and get treated as a valued customer. Here are pictures of the dust.

Kathy M.

3/30/2022

We needed our hot water tank replaced. Derrick Hill from Silverado came out to do the job. He was on time, careful, quick, considerate and thorough. He took away our old water heater and the box the new one came in. We didn't have to do anything but open the garage door to let him work. He is awesome!! We found a new plumber and will recommend Silverado and Derrick to everyone!! Thank you!!

Holly B.

12/30/2022

Great response time when we had an emergency on a Sunday. They were out within a few hours and the extra weekend costs were not too much.

Bryan W.

11/07/2016 12:00:00 SA

Tom came out within an hour of me calling on Saturday night. Fixed my running toilet quickly and for far less than I was worried it would cost. Polite, friendly guy. Even gave me some tips on unrelated plumbing issue. The representative who initially took my call was also very friendly and polite. Silverado will be the first place I turn next time I need some plumbing work.

Sivine L.

2/24/2017

I am a new, first time homeowner and of course as soon as you fix something, something else breaks. My kitchen sink had been giving me some trouble for a few weeks and I attempted multiple DIY fixes between using a bladder, drain chemicals, and a snake to try and fix the clog. My house was built in the 50's so I wasn't sure if the problem would be simple or complex, especially since all my attempts resulted in absolute failure. Of course that is the fear when it comes to the cost of the issue at hand. Daniel quoted me a price for the visit and a general unclogging job fee. The price seemed very reasonable and he assured me if it were to cost more than that, the technician would let me know before performing the work. The industrial sized snake they had wheel into my home completed the job and I got my kitchen sink in full functioning order again for a small fee! My technicians were super professional and were in & out in roughly 40 minutes. It's obvious this place has awesome management. I'll always use them if their prices, technical skill, and customer service stays the same!

Linda S.

3/30/2018

Recommended Silverado to my parents for a repair at their home. Raymond and Jacob arrived identified the problem and were able to make the repairs. Matt came by to check on the work. Appreciated their attention to detail and fair prices.

Lauren M.

9/21/2016

Wow! This company is great! This was the second time I hired Silverado. My sewer line collapsed. I was completely overwhelmed. All of the employees I interacted with were awesome. Raymond organized everything that needed to be done for this specific job. He even did an assessment of the problem on his day off. He kept me well informed of the process. On the day of the service, Gary repaired the sewer line, it took twelve hours and was extremely labor intensive but he was amazing and had a positive attitude the whole time. Matt and Carter were also very helpful. I highly recommend Silverado.

Aaron M.

4/25/2017

Oliver Streck came out today to stop a leaky water heater and did an excellent job. Both technicians were super friendly and helpful. They explained the issue and resolved it within minutes. I highly recommend Silverado Rooter & Plumbing!!! Great job guys!!

Halley C.

9/19/2021

Called pretty late in the evening on a Sunday not expecting to have someone come out for awhile. But they came same day! Had some backed up plumping that needed to be snaked. Derrick came out around 7:45pm on a Sunday night. We were very grateful for him working later than he should have been. He was very helpful! And got the job done fast and efficiently. He definitely deserves the five stars! Thank you for helping us!

Michael H.

03/06/2023 12:00:00 SA

Shout out to Aaron C. Came out and replaced leaky water heater. 5 star service! Thanks!

Jill H.

6/26/2021

I had a leak on my main water pipe coming into my home. I called out Roto Rooter and their tech or sales person said my whole pipe needed to be replaced from the street to the house and it would be $3500. He then said he couldn't get the parts today and left me with no water. I then called called Silverado Plumber and their GM Matt Montanaro came out and he made a quick repair on my service riser and had my water back onto my house with in 1 hour for only $137. If you want a good honest company I highly recommend Silverado Plumbing.

Kent And Dayna B.

2/17/2021

Tom called to tell me he was on his way. I really appreciated that so I knew when he would be arriving and could be ready for him. He assessed the problem quickly, communicated what would have to be done and made sure I was ok with the process. He was able to resolve the clog quickly, he cleaned up after himself and we were back in business. Tom was very personable, took time to become friends with our little Yorkie. Tom and his assistant wore masks when addressing us, I really appreciated that.

Hyla W.

01/10/2018 12:00:00 SA

Our outside faucet was dripping and soldered on, so we couldn't repair it ourselves. I called on Monday morning and Tom Shaw was out the same day and got it fixed! He was nice, professional, and efficient. I would gladly recommend Silverado Plumbing!

A. B.

10/11/2016 12:00:00 SA

We had an issue with one toilet that would clog up. We would snake the toilet and two days later, it would clog again. We called Silverado and they came out. Once again it clogged up again. We called Silverado and they were finally able to find the foreign object that was causing the issue. Even though there was a disagreement on when this object was put down the toilet, Silverado did us right for the service. I appreciate their concern with customer satisfaction and would diffidently recommend them and use them again.

Jan B.

3/28/2023

I received a call from Matt and he resolved my issue, he was very professional and understanding of my frustration. This was not an issue about the work preformed it was about the office personnel. Thank you Matt!!

I have used this company numerous times over the last few years. at the end of last year I had a new sewer line installed from my house to the street. After numerous rains this year the dirt from excavation sank because the dirt was not compacted properly. I called for them to come and repair. I was told it was my dirt or something, so I would need to pay for dirt and labor. I said sure. the plumber and helper were at my house at 9:01 am and it took an hour and the job was complete. I paid $309. which I thought was a bit high but I figured I would look at the invoice. when I didn't receive an invoice I called and requested it be emailed. I noticed the plumber charge was for one hour but the helper was for two hours. I called to speak with someone re: the invoice was told they were at my house for two hours, per a gps tracker on their vehicle. I told the lady I was sure it was just an hour. Then she proceeded to tell how I was not even charged the full residential rate. My dispute is the two hours. After getting angry I hung up. I remembered I emailed my daughter right after and told her what I paid. I emailed her at 10:03 am. I called back to speak with the lady they said she was out. I left a message I wanted to speak with someone about this dispute her or management. I called again. still no return call. I am upset because I have been a good customer yet this is how I am treated. this will be the last time I use this company. I am upset because I am sure if the plumber was asked he would be honest, maybe it was a typo, yet I was treated by this women like was lying. I cant believe the management can't find the time to return my call and look into this. Very Frustrated.

Robert P.

4/19/2018

We are very happy with Silverado, in particular, Rodney Wills, the plumbing technician - he is the best! Very knowledgable and cares about taking care of the issue, goes above and beyond every time. He is the reason we only call Silverado.

Joanne M.

07/11/2017 12:00:00 SA

Jose was our technician. He was very friendly, knowledgeable, clean, and fast! He brought his own booties to wear in the house without us asking. It's part of their service. He had every answer for all the questions we asked. He was prompt in the time window they booked us with. I highly recommend them.

Ricky R.

7/14/2016

Very reliable and reasonable price company. I have called them several times in the past few years and they always do a great job.

karen s.

6/25/2018

We always have exceptional service with Silverado. From the scheduler to the service technicians - everyone has great customer service. A lot of the time they can send us someone out on the same day. For example, today we called and within an hour they were able to send Tom to help us. He was efficient, professional and even gave us some tips on how to proactively prevent clogging. Thanks, Tom!

Zhujun P.

12/14/2021

Great fast service! Keith got our kitchen drain cleared and then cleaned up everything nasty.

Rory L.

2/16/2021

I ran into an emergency today! I came home from work and my toilet was completely clogged. I called Silverado and was answered immediately by a very pleasant woman I believe named kaylee, I was called by Jack who gave me an update that he would be over ASAP. When he arrived he was extremely professional and met all the covid safety guidelines! The work was pretty intense but he kept us informed of everything and also made sure to keep everything clean as well! I'm beyond happy and definitely will recommend Silverado to everyone in the Tucson area!! Thanks Jack for getting our house back up and running, we appreciate everything!!

Krystal C.

12/31/2020

Great service. Would use again. 10/10

In all seriousness, Silverado came highly recommended from a colleague and I am so glad we went with them. I had a plumber come out the day before and not only quoted me $200 more but wasn't able to fix the problem until next week. Aaron Clark was timely, professional and understanding of the fact that I had to leave to get my COVID vaccine and come back. He explained everything to me and was ok that I asked a ton of questions and cleaned up. Hopefully we don't need a plumber again but if we do, I will be calling them without hesitation.

Jim N.

8/19/2015

I had a mysterious plumbing issue on the house that I am renting and the management company's maintenance man was unable to address it. They called Silverado and I could not be more pleased with the quality of work, the professionalism of the gentleman that came out and especially his communication as he diagnosed and fixed the problem. He kept me informed every step of the way as to what he was doing, what the likely diagnosis was and what step he would be performing next. And it was fixed right! I would certainly use them again.

Lisa L.

12/13/2021

I can't say enough wonderful things about this company. We had a leak in our kitchen this morning and not only was the staff on the phone friendly and patient, they were able to get a plumber out the same day. Keith L. was incredible! He got the leaks fixed in no time, preventing further damage to our home, and was kind and professional. he managed to turn a frustrating leak into a pleasant experience by assisting us with a mold mitigation service and walking me through the process. The prices and quality of service are unmatched, we will certainly be using this company again and will be recommending Keith to others in the community! Thank you Silverado!

Sawyer M.

12/18/2017

My review will be specifically tailored to Tom. He has visited the home that I rent due to the fact that the home has needed multiple plumbing repairs. He has been professional, kind and courtious. He even takes a moment to say hi to my dog amd give her some pets. I would like to thank Tom and the Silverado team for everything they do.

Joyce C.

01/05/2015 12:00:00 SA

Score 2 for Silverado!

When my mom in Green Valley needed a new water heater several months ago, Yelp reviews led us to call Silverado Rooter & Plumbing. Karter Jones from the Sahuarita office installed the new water heater within days of her call for a reasonable price. He was prompt, efficient and very pleasant.

Today, the water pressure was low throughout the house after several days of a hard freeze, so Mom called him again. He came out within an hour and solved the mystery. The water hadn't been fully turned on at the main. (ooops) Since it was such a simple fix, he didn't charge his regular fee.

Mom tipped him. And became a customer for life.

Shana R.

5/25/2020

Jack Manning from Silverado came for our toilet flooding our whole living room. He was so awesome and helpful, I really appreciated his advice. Thanks so much Jack for helping us in a stressful situation.

J N.

11/02/2020 12:00:00 SA

I was able to make an appointment fairly quickly, they were very responsive. The guys came out and were open to discussion about what my options were. Ultimately, they fixed the issue quickly. They were courteous and cleaned up after their work. This work was done during the COVID-19 pandemic - they were respectful of our space and wore masks the entire time. I would recommend them and will hire them again if needed.

Paul H.

4/20/2023

Silverado Plumbing responded to our leaking water heater problem, diagnosed the problem and replaced it the same date.

Their plumber, James Corcoran, was efficient and very polite. He identified the problem, obtained a new unit and replaced it within hours. He then left the area clean. Very professional !

The office personnel were also polite and helpful.

we were told the complete cost and payment alternatives in advance and the installer processed it on his mobile devise. He then photographed the unit serial number for their records. Great job.

Coriel G.

2/18/2011

Very good service. Great people. Great prices. They keep their word on the date and time of the appointment. I was very pleased with them and would use them again! Thanks to Yelp, I chose them. So Thanks Yelp!

Jim B.

6/19/2020

Our main sewer line to the septic was plugged up and sewage had backed up into our shower. Being a DIYer, my wife and I opened up the septic and ran a 50' snake up the main line with no luck; unfortunately there wasn't any other access so we were stuck working from the septic. We had successfully broken up blockages in the past, but this time no luck.
We called Silverado Plumbing and they sent David out to tackle the problem. After analyzing the situation he power rodded out the main line and cleared the blockage. He was a gentleman to work with and the price was very reasonable.

Gail C.

6/29/2022

I called Silverado for my 2nd quote and boy was I glad I did. Job is a shower valve replacement and trim-showerhead and handle.
James was great and his quote was 1/3 the price of first plumber!! He was friendly and explained exactly the cost and how the work would be done and how long it takes-awesome!
Its shameful how others will try to rob you.
I am now waiting to schedule the job with SILVERADO. He just left and said his boss will call me to set it up. I will add pics when work is completed. I now have a plumber I can trust.

Theresa R.

1/19/2015

I have lived in Tucson for 10 years now. Having a 1972 house means plenty of plumbing problems. I had hired two other companies, which initially seemed okay, but as the year went on their service degraded. On a whim, I called Silverado for a really bad clogged drain. They had an opening on the day I called and were professional, clean and the price was reasonable. Two weeks later, I was having my roof recoated and the roofers found a pipe leak from a water pump. They couldn't do anything until it was fixed. I called Silverado and they got someone there within the hour, so my roof job could continue as scheduled. Now 2015 and my son, a school teacher, was having hot water problems. Silverado worked around his schedule, relit the pilot once without charge, but stated that if it goes out again, there may be an equipment problem. Chandra (a very nice scheduler at Silverado) worked around my sons schedule and lengthy instructions on how to enter the gated community he lived in and scheduled Kasey to look at the issue again. Kasey, who had worked the two plumbing jobs at my home in 2014, was there promptly and diagnosed the problem-hot water heater was fine, but a $20 part was bad. All I could think was How honest!!! He also said that if the problem continues, he would refund the cost of the part and the service call and fix the larger problem. I am so glad I found this company, don't look anywhere else for a plumber, Silverado is the best!!!!

Katrina M.

09/09/2016 12:00:00 SA

We had a leak in our living room ceiling that we initially thought was coming from a leaky roof during a lengthy rain. However, after collecting 30 gallons of water in a large plastic bin overnight, we realized it must be a leaking water line and turned off our water main. We called Silverado Plumbing, and they were able to send Tom out within a few hours. He accessed the water line by cutting through the sodden drywall on the ceiling and removed the insulation uncovering a large pack rat nest and the water line, which had been gnawed open by the pack rat. He patched the water line for us and then cleaned up the debris. We found him to be very professional and knowledgable. We highly recommend Silverado Plumbing and Tom for the efficient response time and service!

Scott C.

7/17/2015

I ran into an issue my first time dealing with Silverado Plumbing and the owner, Art, called me up personally to make sure it got worked out. Kasey came out to my house and did an amazing job installing a new water softener. Works great!

Lori A.

01/02/2019 12:00:00 SA

New Year's Day and I have a plumbing problem. Even though all the other companies say there 24 seven you truly are. I appreciate you coming out to my home and taking care of the issue fast. I could not have asked for a better serviceman. Your price was fair and honestly a lot less than I thought it was going to be. Just thank you for what you do,

Chris B.

3/14/2023

We bought new fixtures for four sinks and used Silverado to install them. Our old fixtures were 25 years old and required a tremendous effort to remove. James Corcoran, Silverado's plumber noted that the shut off valves were also showing signs of corrosion and several were not shutting off completely. James recommended replacing the valves and supply lines. It was an obvious necessity. All work was completed quickly and cleanly despite the corrosion of the old fixtures. The cost came in under my expectations.

Mia C.

10/25/2021

I would never use these plumbers again. We had 2 bad experiences with them. Not responsive and didn't come when promised and then didn't fix problem and left. Used to be okay but never again.

Janet D.

4/14/2011

I called this company after finding them here on Yelp and I was really happy with the service. The person who came to work at my house arrived promptly and was professional, courteous and very knowledgeable. He got the job done and the price was reasonable. I'll definitely call on them again!

Brittany T.

4/29/2021

Gilbert showed up early and was quick and efficient with fixing all of our concerns! I appreciated his friendly demeanor and professional attitude despite my dog and I taking a while to come back from our walk. Would definitely recommend this company to those in the Tucson area! Thanks Gilbert!

Adelita O.

10/13/2021

Getting a quote and an installation from Silverado was easy and painless. They came out within the specified time frame. Tom and Dennis did an amazing job. 10/10

J S.

4/18/2023

Gilbert arrive on time was professional. I explained what was happening and he was able to change out on leaking kitchen faucet in less than an hour. His attention to detail and knowledge was two fold. Thanks.

Bill K.

9/15/2022

Hot water started going, knew the gas water heater was at least 10 years old. Went out and checked and it was leaking badly as well. Called Silverado, they gave me a reasonable quote over the phone and were there at 9 AM the next morning to install a new unit. Tom and Gabriel were just great, not only installed neatly and efficiently, but took the time to answer any questions I had. Won't be needing to call any other plumbing company in the future for any of my plumbing needs.

Francisco S.

10/30/2016

Called Silverado Plumbing late on a Sunday evening and was afraid that I was going to pay an arm and a leg to get someone out to fix our drains. R. Lopez the on call plumber contacted us right away and quoted me an excellent price. Within a half hour he was at the house and explained what was the issue. I highly recommend Silverado Plumbing. Thanks for the great service.

Jr H.

12/22/2022

I would say Silverado Plumbing has some employees Tom and Hank did a wonderful job and was very nice Tom was very knowledgeable Hank has a very good teacher on hands took care of our needs our toilet needs are Plumbing issues are clog or whatever was in there wife's hair makeup tampons Etc.
I sure hope Silverado Plumbing is taken care of Tom and Hank because they took care of us. Tom's a funny guy.

Tim R.

9/29/2018

These guys are great. We needed some last minute help and Gilbert L. came to our rescue!! He was very professional and gave us some tips on how to maintain our plumbing with Tucson's hard water. I appreciate everything, the experience was nothing short of amazing!!! Thank you Gilbert and the Silverado team for taking care of our home!!

Rebekah L.

1/27/2023

I came home to my shower having sewage backed up and the toilet not flushing. The entire home stunk to high heaven. Any time I washed my hands or flushed that water would cause nasty sewage to back up into my shower. This issue has been ongoing for months and the other plumber had not resolved the issue on previous service calls. We indicated that it was an emergency and still they wanted us to wait over 17 hours. As if I was supposed to get any sleep with this stench? And what about the toilet not working or being able to shower?

We called SILVERADO and TOM picked up and came to my home, within half an hour! He was professional but also told poop/ plumber jokes to ease my anxiety. He didn't waste one minute and got straight to work. Tom Is a master at his trade having over 40 years in his trade. We will now be using Silverado. He mentioned he trained the other plumbers in the company so next time, even if we don't get TOM on a service call, we know he has trained all the other plumbers and that we will get excellent service. Thanks Silverado and thanks TOM.

Gloria W.

09/09/2021 12:00:00 SA

They responded to my call within a few hours and took care of my problem quickly and efficiently. Keith was pleasant and professional.

Celeste S.

10/24/2017

** Update: Silverado contacted my family to apologize. A big thank you to Silverado for making this right! We really appreciate it.

I helped my parents find Silverado over the weekend when their drains starting getting backed up. My Dad just finished a week long stint in the hospital after emergency surgery, and having a working toilet/shower is pretty important. Someone came out on Saturday (10/21/17) within an hour of calling and did his best to unclog the drain. Today (Tuesday, 10/24) the clog is back and nothing is draining. When called, the dispatcher was very unhelpful and said no one could come out for at least 48 hours. Call Silverado if you want half a job done and no accountability taken. Very disappointing.

Kyle Z.

2/21/2021

Pretty competitively priced based on my research, and were able to come look at and replace my water heater relatively quickly.
My only critique is that they left a bunch of parts from the old heater laying around, and I can see the path they took out because of the trail of white sediment from inside the old heater all over the yard.
Nothing big, and to be completely fair I've never in my life once flushed my water heater.

Simon R.

05/10/2014 12:00:00 SA

My gas water heater stopped working on a Saturday. The pilot light wouldn't stay lit - an indication that the thermocouple (a $15 part) most likely needed to be replaced.

I called seven different plumbing companies looking for a reasonable price and someone who had the replacement part. One company (Abacus) wanted to charge $300 minimum in labor. Another company (Cummings) thought it would take 2 weeks to get the part ordered and that I should just replace the entire water heater for $750 + labor. Silverado were the only company that had the part available. It turned out their prices were as good or better than all the other plumbers I'd called.

Silverado charged me $146 for parts and labor and arrived 30 minutes after I called. They completed the job in less than an hour. The service tech that did the work (Casey) was professional, knowledgeable and courteous. The office manager (Wendy) did an excellent job answering and returning my calls.

I would call Silverado without hesitation next time I need them.

MJ I.

04/01/2016 12:00:00 SA

I had a clog in the kitchen drain that I wasn't comfortable tackling myself. Based on the reviews on Yelp, I decided to give Silverado a try. I'm very happy that I did. Matt M. came out the same day, figured out the cause of my problem, told me how to prevent it in the future and tips on how to keep my garbage disposal running tip-top. As Matt said, this company is about building life-long relationships with its customers and my first impression is that they mean it. Kudos to Matt for the awesome job and great customer service. I'm definitely using this company again if I have another plumbing problem.

Nancy S.

3/15/2022

Giant THANK YOU to Gilbert at Silverado for coming to our rescue after a septic line backed up. 9 pm on a Sunday night, toilets out of commission, houseguests grossed out....what a mess. First plumbing company we called couldn't make it until 4:00-7:00 PM tomorrow. !! Called Silverado. Gilbert arrived in an hour and not only restored us to working order, he also helped us assess the situation. He was professional, knowledgeable and very friendly. Thanks to both Silverado and Gilbert for your help! We will definitely be calling Silverado for future plumbing needs.

Mary B.

06/10/2022 12:00:00 SA

Rodney Willis handled a difficult shower installation for us. His work is immaculate! He managed to accomplish difficult space issues better than we could have imagined. He is friendly and communicates well and patiently. We'll definitely call Silverado and request Rodney for any future plumbing needs.

Jared R.

6/19/2019

the customer service is what really sold me.

I price around as most people do. so far getting high prices and representatives who don't seem interested in my business. until I call Silverado. I speak with a joseph who just sounded so kind from the start. he asked plenty of questions, so he can really understand what my problem as and the best way to help me. he spoke to me with respect and still kept the atmosphere causal and personable and I felt his attention was on me and my problem. we set an appointment for the same day. Winning! as if everything else was not on point the pricing was the cheapest, how was this possible?

I get a call not an hour later from Matt explaining he is 30 minutes away. im digging the promptness. when Matt arrives he greets me with a smile and a general concern. even asking if where he had parked was ok. I give him the tour and my request and he is fast to work. this guy was like a ninja, never actually saw him work but an hour later (I consider this to be vary fast for the jobs I requested) Matt was done, the job sites where clean and he asked if there was anything else he could do. I liked that I could pay him directly with his tablet and I received my invoice in my email 20 minutes later.

overall great experience and will be using their service from now on.

thank you Joseph and Matt

KS C.

3/13/2018

I'm so happy with the way things turned out and the leak was fixed quicker than I thought overall it was just awesome the gentleman by the name of Ray was just awesome he came out he was right on time not too early not too late just perfect, he didn't get distracted by his phone, he was right on it, he was there to explain to me what was going on, what he was going to do, he showed me where the problem was and what it was gonna take to get my sink up and going again. I would highly recommend Ray as well as Silverado for any more of my Plumbing issues thank you!

Jeff L.

04/12/2017 12:00:00 SA

Silverado was recommended to us by the property management company we use here in town for some of our rental units - early on they were fine. Reasonable prices and the service was ok. However the quality of their plumbers dropped off and we had a couple really bad experiences - rude, dismissive - had one tech out to fix a drain attachment to a cast iron drain tell me that the sink drain was hooked up incorrectly - he didn't fix it, just noted it was wrong on his way out with no details. Nice. The final straw was my wife met them at another property to get an estimate to replace a couple old style sinks (steel connectors coming out over the sinks instead of copper stub outs under the sink) - they were rude and told her it probably had steel behind the walls (it doesn't - a professional would walk over to the water heater and look and what's coming out of the wall) and said if that was the case the property probably wasn't worth doing anything with anyway. Just ridiculous excuse for professionalism, freaked my wife out and made her cry for Pete's sake. Told my property manager to never send them out to any of our properties again for any reason and they relayed they were having problems with other sites with them and were switching to Pioneer. Good move - Pioneer was miles more professional, respectful, excellent workmanship on all jobs we've sent them out on. Maybe Silverado has gotten its service attitude turned around but I don't care - they'll never get another dime from me.

Robert L.

03/06/2018 12:00:00 SA

I had a drainage pipe that was clogged with a root. Three different Plumbers came over and were unable to remove the root. They provided estimates for putting in a sump pump, digging up concrete along with the back yard for a total of over $9000.00. I called Silverado and they offered to come take a look. I asked lots of questions as to why they thought they could do the job when others couldn't. Tim could only reply that he'd try. We negotiated a price of $150.00 to dig up the ground and take a look. Fours later the root was removed from the drainage pipe, the pipe was repaired, the dirt was put back in the ground and I had a total bill of $475.00. Remarkable!! Silverado will be my first call from now on!

Maria K.

1/19/2023

Unblocked drains and repaired leaks. Professional,efficient and skilled. Highly recommend!
Free estimate and reasonable costs.

Tim C.

12/22/2018

Chris S. came out to address a stubborn drain clog. Turns out it was three independent clogs. We had a rough start with Silverado, but the day before a big party (which was in danger of being cancelled), Chris applied persistence and sweat. When his drain snake wasn't long enough, he found another late on Saturday afternoon. Drove out to get it, then finished the job.

Very grateful at this end. Party saved, problems now flushed away.

Erica G.

03/05/2019 12:00:00 SA

Tom was terrific. He was extremely courteous and took time to be clear in his description of the problem.
I called in the morning and he was there early afternoon.

Jennifer L.

10/31/2018

I have used Silverado for many years and they have always taken great care of all my plumbing problems very quickly and at a very fair price. Jacob Lovato came out to my place on the most recent call and he did an awesome job. I highly recommend these guys!!

Kris K.

1/20/2022

I called Silverado after my home sale inspection had items to address. Tony came out the next morning and not only did he address every item on my list he also gave me good overall understanding of his things work, why they work and how to explain what was done.

A little education, a super knowledgeable plumber, transparency and good honest work.

No wonder Silverado came highly recommended to me - they are the best out there.

Highly, highly recommend Tony!!!

Myron S.

10/07/2018 12:00:00 SA

We we faced a real emergency today with flooding in our house and Jack from Silverado was on the case he was very pleasant wonderful to deal with I would highly recommend this company absolutely

Eva K.

12/03/2016 12:00:00 SA

Boiler broke due to age, Justin fixed in quickly and efficiently, explained what was wrong and why.

The L.

01/06/2015 12:00:00 SA

My regular plumber, Mr. B's Plumbing Sewer & Drain, is out on vacation until 1/12 so I called Silverado today as a tenant had a plumbing issue in one of my rental units.

Mike diagnosed the issue it cost regular service charge+ gas fee $84.95

FYI~ If you have dirt/sewage coming up your bath tub drain flush some Large wads of TP down the toilet several times and then flush all the toilets in the house 15-20 and it should fix the clog. That is what plumber did!

Lashel S.

4/22/2020

My ancient water heater had rusted out, and so there was water dripping onto the floor underneath it, seeping under the tile, and generally threatening to do really bad things! Eeeeek! I called A few different plumbers, and though it was not an emergency, Tom showed up within I think 15 minutes of my call? It was amazing! He walked around the whole house and we went through myriad options about possibly tying the plumbing together to obviate the need for two water heaters, as opposed to just putting a new one in, requirements/pros and cons of tanks and on demand water heaters, and ultimately we just decided to put a new one in that spot and figure all of the more intensive stuff out later. He and Jacob then showed up two days later with a brand new water heater, and they did an amazing job! They were wonderful and cleaned up after themselves delightfully and EVEN FIXED A SPIGOT IN THE FRONT OF MY HOUSE JUST BECAUSE THEY'RE THAT AWESOME! I have other plumbing stuff that has to be done, and I'm definitely calling them about it all in the future!

Greg J.

1/24/2022

I liked their reviews here on Yelp, and they came out at a time that worked for me and fixed it. Good and easy communication throughout, and Keith was friendly, professional, and explained things thoroughly, including some tips I did not know that will extend the life of my plumbing. So yea, good stuff, and I'll be using them again.

Jaime T.

1/30/2019

Wow! What an incredible company!!! The technician, Aaron Clark, came out from the west side to the east side of Tucson at 7pm for standing water in our yard. No water was running at our home - he found out where it was coming from - our elderly neighbor. He and I went over and talked to the neighbor and Aaron took the time to figure out it was the irrigation system that was profusely leaking and beginning to flood our yard. Aaron turned off his irrigation and made sure the water meter had stopped spinning. He not only help us, but he help the neighbor who unknowingly was loosing money into our yard with his water leak.

Aaron was kind and considerate. He was easy to talk to and safe. He made both my daughter and I feel at ease to allow him into our home at night when both my son and husband were away.

Thank you Aaron and Silverado Plumbing! We will always call when we need plumbing help! And - we will let everyone else know as well!!!

Oscar A.

8/27/2016

My Water heater had been shutting off consistently and had to get a plumber out here. Justin Picard was our technician and as soon as he saw the water heater he knew exactly what it was and got straight to it. I was pretty impressed that he didn't need much explaining from me to resolve the issue. He also took some extra time to explain to me what was defective and what he did to fix it. If ever any other plumbing issues (fingers crossed that none ever come our way) we will call Silverados.

John F.

1/30/2021

Very quick to respond and professional on the phone, which I can't say the other five people I called were. Another place advertised 24-hr service but when I called they didn't have anyone to help for two days. Silverado also followed up with their own internal customer service quality control. And the job was quickly done and price was very reasonable for an evening emergency call.

Jim R.

10/15/2016

I have used Silverado Plumbing 3 times this year, all for unrelated issues in our house and guest house. The first time Tom Shaw came out and did a wonderful job replacing the old and damaged supply lines that were preventing from installing a new washer/dryer unit in our guest house. Since then, we have had him out the other two times to redo some kitchen plumbing, and then some bathroom plumbing in the main house. In every instance, the work has been done neatly, quickly, and cheerfully. The quality of the work has been superb, with no problems or need for follow up, and the pricing has been quite reasonable. Not only does Tom do great work, he has a great sense of humor, too! I cannot recommend Silverado and Tom highly enough. Call them, you will not be disappointend.

George R.

9/14/2020

Two guys came over to my house to clear a kitchen drain. They didn't even bring a bucket to catch the disgusting water backed up water in my drain. They took the pipes off and let all the sewage and grease spill all over my kitchen floor for me to spend about 1.5 hours cleaning up. They get the one star for arriving pretty quick and clearing the drain, but I definitely would never use them again after the mess they made and left for me to clean

Anthony W.

7/14/2023

Job Description: Leaking bathroom sink, valve replacement, & clogged toilet
Service Tech: Nick
Job Number: 70580869
Review: Nick exemplified quality customer service, technical understanding, and perseverance when facing challenges on the job. He was kind and responsive when I asked questions about what he was doing during repairs and walked me through resolution of the problem. Definitely money well spent for the work performed. Nick fixed the problem rather than just trying sell me something unnecessary. His performance did sell me on being an ongoing customer of Silverado Rooter & Plumbing with Nick as my new plumber.

Robert C.

7/16/2020

As anyone with aging parents still living independently knows, sometimes they need help. My mother called because somebody showed up at the front door telling her that she had a water leak and that her bill would be significantly higher next month. She and I were both very nervous that this was some sort of scam. I called Silverado plumbing and talked with him and discovered that indeed that does happen occasionally.
Silverado send out Tony Hall Who was very good. He helped my mother understand what was going on and was able to fix the problem quickly and economically. She was very pleased and so am I.

Amber B.

1/25/2017

Great experience! Oliver was awesome to work with, very professional, and did a great job installing the water heater. I was originally going to buy through Home Depot, a store I do love, but their installer missed an appointment, said the heater I picked out wouldn't fit, and required that I lay an extra 200+ for permits and inspection. I did a quick search on yelp and found Silverado. They answers quickly, came out same day to measure the space, consult and give an estimate, then installed the next day. Great service! Plus they recommended a great water softener company and we're having one installed. Highly recommended!!

Nancy B.

02/06/2023 12:00:00 SA

We had a situation where our water heater had to be replaced. We rent our condo so several steps had to be taken before it could replaced. To make matters more difficult the phones and internet at Silverado were not working. Manny Medina came to our rescue! He came by our house to let us know what steps were being taken to get the water heater replaced. Then he came back and actually did the work! He was amazing and his work was perfect! Thanks Manny!
Bill and Nancy Bonsall

Hillary D.

01/07/2017 12:00:00 SA

Raymond and the Silverado plumbing team were great. They were responsive, did what they said they would do and at the price quoted. The work was NOT easy as it involved the main line but Raymond got it done.

Ven R.

4/30/2021

I was looking for a plumber to re-set our loose toilet and didn't know where to start. I chose Silerado Plumbing because of Yelp reviews. When I called to schedule an appointment the person answered all the questions I had regarding their business and technicians. Gilbert Lizarraga was the plumber that was scheduled. He was very courteous, clean and thorough. We couldn't have chosen a better plumber than Gilbert. We're very happy with his service as well as the company. Thanks.

James G.

9/27/2016

I had a pipe leaking between the wall in my house Silverado plumbing was called out for the repair. The plumber sent out was Ken Caswell, this guy is great. The call was after hours, Mr. Caswell was very professional , friendly and courteous. After all that happened that day he was greatly appreciated. If you need a good plumber call Silverado and ask them to send out Ken Caswell

Lisa S.

3/31/2016

I originally posted: I contacted Silverado Rooter & Plumbing almost 3 weeks ago. They have never gotten back to me. I guess they don't need new customers.

The very next day, Silverado Rooter & Plumbing called me. I spoke directly to the owner. He apologized and he offered to fix my plumbing issue for free within 24 hours. To me, that's excellent customer service. Everyone makes mistakes. A good company makes them right.

Raymond came out the next morning. He actually came early after calling to see if that was ok. He was friendly. He fixed the issue and gave me good advice for preventing that issue in the future. He didn't leave any mess. I will definitely call Silverado Rooter & Plumbing again.

Michael S.

09/04/2018 12:00:00 SA

It's always difficult, and worrisome, trying to contract someone during the holiday season. Demand doesn't change, but the pricing does and the amount of companies to choose from dwindles greatly further adding to this. When our kitchen sink ended up turning into a geyser, we tried to solve the issue ourselves because of this. Sadly, after several hours we scratched the self repair job and tried to contact various plumbers. From people not contacting us back, to those not being available, we were rather desperate to find anyone.

I will openly admit that Silverado was just the next in line on that list. After today? They're our go-to.

It started basic enough. Offering information, having a tech get back to us and then scheduling from there. Standard stuff, but it was appreciated just how professional I was treated and how quickly a last minute appointment was scheduled on Labor Day.

Jack Manning was the gentleman that had kept us up to date on his arrival time, and despite the long distance required to our place from where he was (about an hour) there was never a shift in tone or professionalism.

but when he arrived? That's why I'm offering this rating. Well mannered and friendly, he made the entire experience great. While the problem was unable to be fixed, he was able to solve our other issue and allow us to turn our water back on without the geyser in the kitchen. Here's the kicker, despite spending a good chunk of time driving out and then labor he didn't charge us a cent since he was unable to fix the problem.

Seriously, where's the hidden cameras? This is just too good to be true.

Running a business requires certain fees at the end of the day, but very few will go so far beyond. Jack didn't have to do any of this, but he did. It speaks volumes to just what kind of company Silverado is, and that's something I can relate to greatly as someone that does freelance work.

We plan on using the services of Jack, and Silverado, for installing the kitchen faucet we'll be replacing, and for any future problems we might run into.

Jeff R.

07/04/2022 12:00:00 SA

At 7:30 on the Sunday night before a holiday, we discovered our sewer line was plugged. Our regular plumber was closed for the holiday weekend. We called Silverado and despite the late hour on a Sunday, a tech arrived at our house in 60 minutes. He worked to clear the line for two hours, but he wasn't able to solve a mystery of our house's sewer lines. With the hour growing late, we agreed that Silverado would return the next day to try again. The next morning--the holiday--a second tech arrived earlier than promised. With the help of daylight, we were able to solve the mystery. Our sewer line was clear soon after.

We expected to pay a premium for Sunday-holiday service. While Silverado added a supplemental charge, it was more modest that we thought it would be. Given how responsive the company was, the extra change was more than fair. We recommend Silverado highly and will call them from now on for any plumbing issue, emergency or not.

Alan R.

11/10/2013 12:00:00 SA

I called Silverado based on Yelp recommendations. The owner came over and gave me a reasonable estimate. I explained that I was leaving town so he checked on schedules. He had all his crews booked the next day so he came by and did the work himself. Scott did an excellent job and prepped my line for irrigation. He also took extra time explaining what I need to do if my area hits 16 again this winter. Thanks for the excellent work Silverado!
Alan

Scott B.

3/31/2023

I've tried to work with Silverado Plumbing twice.
First experience was good enough that I tried them a second time when I needed a plumber, but they dropped the ball, never showed up, and blamed the scheduler when I called back 2 hours after their appointment window to see if they were still going to show up.
I guess I'd recommend them if you don't have urgent plumbing needs, but if you really need to count on a plumber, you shouldn't count on Silverado.

Randy W.

6/29/2023

Tom and Rafael from Silverado had to make a second trip out ,which was no fault of theirs. They were professional and personable although Toms jokes are bad!!! Lol I would definitely recommend them and Silverado.

Laurie C.

1/20/2022

Thank you once again to Silverado for excellent service. Manny did a great job for us, was professional and personable. It's evident how much Silverado cares about earning their customer's trust. We would recommend them highly.

M T.

05/04/2022 12:00:00 SA

Water heater leaked and Donald was out that morning with a replacement. He did a great job and had us up and running before noon! Fast courteous and leak proof!! I'll use them again!!

Mark S.

06/09/2015 12:00:00 SA

Silverado is my go-to plumbing company.!
after making a call to Woods Plumbing, (never again!), I made the great decision of calling Silverado after a recommendation from a work colleague, and never looked back.
Woods came for a call I made about backed up sink. After the mandatory $62.50 service call charge, they made a bad problem worse by breaking my pipes, and then gave me an estimate of $2700.00 to repair the now worsened problem. They actually wanted to rip out my kitchen cabinets, marble countertop and sink, and said they could not guarantee this wood fix the problem (that they created)!
Richard from Siilverado came out and gave me a quote of $350 to $450, and would not have to rip out anything! (said the other quote and said procedures were crazy).
After being at my house for almost 4 hours, I was charged $400.00! Richard did have to return once and re-snake pipe under sink...no charge!
Thank you Richard, Chris and Silverado Plumbing! THANK YOU!!!

Carol K.

8/22/2013

Had a complicated sewer issue, after getting a ridiculously high estimate from a large national brand company, called Silverado Plumbing for an estimate. Great price & although there were some scheduling issues the work was done very competently. Highly recommend.

B K.

11/24/2021

They're extremely friendly and responsive. I had two problems, one which is still being addressed, however it isn't their fault that there's a delay. It's on my part. They've been nothing but friendly and helpful.

Mona C.

8/23/2021

Professional service. Reasonable prices. 90 day warranty - but have never needed it. Owner, Tim is great to work with.

Jenifer L.

4/19/2017

My water heater was leaking in the garage. I wasn't happy with the anytime between 10am-5pm for the tech to come for the assessment but these guys were fast with putting together the bid and getting a tech out for replacement. Mr Oliver Streck was the tech that came out to replace the tank and right away he put me at ease with the situation. He was very friendly and personable. He got the job done in pretty good time and on top of that he cleaned up all the water in my garage. Also, I managed to lock myself out of my house while he was explaining the work he had done. Without blinking an eye he took the time to get me back in so I didn't have to call a locksmith. Thank You Oliver!

Elena J.

10/18/2020

I really dislike when companies strategically have assessments done when they know they are not able to resolve the issue. I had been experiencing air in the plumbing lines and the call center dispatch let me know that this was something that their plumbers could look into as it might be a leak. 109 useless dollars later, the plumber showed up for all of 2 minutes to look at the meter outside and say that nothing could be done. He suggested to contact a leak detection service instead (wrong).

To be fair though. The plumber was very polite and on time. I guess that's a plus.

Compare this service by calling Valentine Plumbing service who said to call the city and ask if there was any maintenance going on. They didn't push an assessment in person nor did they charge me. Leak Detection of America also told me that this was not caused by a leak. No thanks!

Tomas Z.

05/11/2014 12:00:00 SA

We had a pretty major leak from some mysterious location. The water department let me in on the unusually high usage only after giving me a $500 bill for water that month. No evidence of a leak anywhere. Mike, from Silverado plumbing, came out and figured out exactly what was going on. He let me know all my options and what to expect from each one. Very professional and effective. About an hour later, he had the problem solved. I would highly recommend Silverado plumbing to anyone with a plumbing issue. Fantastic job!

Pam W.

3/22/2017

Okay well ...Mr. Oliver Shreck was wonderful. He put in my water heater hooked me all up and did a great job.. Very personable, friendly informational guy..
Thank you

Carrie B.

06/07/2023 12:00:00 SA

Called at night to have them put us on the schedule the next day and they said they'd be out between 8-12 the next day. No one came. At 12:10 I called to check and we weren't on the schedule. Then the scheduler asked why I didn't call sooner to check if they were coming. Unbelievable. Poor service.

They wouldn't warranty their previous work and we had to call another plumber who found 2 missed clogs. Boo Silverado Plumbing. Call Green Valley Plumbing instead.

Pm v.

12/25/2012

Christmas eve and my homes toilets backed ARGH!! called this company after midnight and they committed to be there first thing in the morning. They were fast, prompt, professional and reasonable not like other rooter companies. My family woke up to functioning plumbing. Thank you!!

N A.

11/19/2014

Silverado Plumbing is a great company, with honest and reliable workers who get the job done right!

I called Silverado Plumbing a couple of days ago about a leak in my shower. Wendy was very nice on the phone, and she scheduled Kasey to come by and take care of my leak the same day. Kasey was awesome as always. Instead of the normal 4-hour window, he told me roughly when he'd be there so I could plan my day.

Kasey did an expert job of fixing my shower. He also even fixed something on my toilet that had been broken for years, without my even asking! He was very professional and friendly. I couldn't be more happy with Silverado's service. I'll definitely call them again for any plumbing needs!

Mark M.

04/11/2020 12:00:00 SA

Just moved into our home 2 weeks ago, and and the toilet backed up into the bathtub and a separated shower. Everytime you flushed the toilet it emptied into the shower and bathtub. Tried everything possible to no avail.

Called Silverado Plumbing around 9:30 PM last night and spoke with a plumber on call who recommended that I wait until the morning to schedule an appointment.

When the office opened at 9am (Saturday) they were able to accommodate my request and later today Tony Hall showed up, discussed the pricing and promptly evaluated what needed to be done. Tony was incredible efficient, polite and professional, and was able to clear the blockage in less than an hour.

Having lived in Tucson for over 26 years, and now having relocated to Oro Valley, I have never had to contact a plumber for services. I can only say that my experience with Silverado Plumbing and Tony Hall gets 5 Stars and I would not hesitate to call them again for all of my plumbing needs.

As a side note, when we purchased the home 2 weeks ago, the seller included a home warranty, and I scheduled an appointment. I was assigned a Plumbing Company who had absolutely terrible reviews, and promptly cancelled the service order and called Silverado Plumbing. Even though the service call was slightly more than I would have paid though the Home Warranty Program, I can now rest assured that the job was done correctly.

Again, my hats off to Silverado Plumbing and especially Tony Hall. If you need plumbing services, do not hesitate to contact them for any and all of your plumbing needs. This company represents the top tier of the plumbing industry, and their service is extremely professional, prompt, and extremely affordable.

Nadia T.

7/15/2021

Tom & Derick are amazing we were dealing with backed up showers and toilets for several days 2 other plumbers came out and made it worse . Silverado rooter came out and in 20 mins everything was back to normal . Thank you guys so much

Korrina R.

04/06/2020 12:00:00 SA

We had a leak under our sink and Tom came out right away to fix it. He was fast, professional, and honest. We have had this company out for a couple other things and will continue to use them in the future. Great customer service!

Karra A.

03/06/2018 12:00:00 SA

I had a gentleman by the name of Chris S come out to my house during Presidets day. he was scheduled to come from 12-4 which i wasnt thrilled with habing 1 toilet I'm our house but it was leaking everywhere. He showed up a little before 10am and was doin in like 45 mins. He was quick and was nice and took care of my toilet and things are still good. Thank you so much Silverado!!!

Call Me Anonymous A.

04/12/2017 12:00:00 SA

Silverado is the best. Kasey O'Connor has cleaned my pipes and I have had no problems since. (I'm late on the review) I have had the pleasure of speaking to Angel, Daniel, Karter, Art and others throughout the years. All lovely people, but Kasey O'Connor is my favorite. He's the only one I want working at my house. 5 stars for a 5 star company.

Eric V.

3/22/2016

Twice we've called Silverado for plugged up stuff (old house, roots issues). Both times they've been there within and hour and had the problem fixed in about 30 mins, despite having to attack the problem from the roof. The guys who've come out -- Rudy and Raymond -- have both been friendly and professional, gave some tips with no hard sell (they don't work on commission -- I asked). Prices were totally fair. Planning to have them back this week for some preventative work based on what they found when here. I put off contacting a plumber forever b/c I figured I'd have to sell a vital organ to pay for it, and I figured the whole experience would be somewhere between buying a used car and a root canal. That was before. This time, I rang up Silverado right away, no qualms. Highly recommend. BTW, we called them in the first place b/c of their great reviews here on Yelp! -- they turned out to be spot on.

Ben M.

2/24/2023

I've had Silverado come out to my home for work a few times now, and they've been fantastic each time. My latest visit was with Keith, and he completed the work quickly and cleanly. I expect I will continue to use their services in the future.

Roberta J.

01/06/2023 12:00:00 SA

A main line to the guest house where my elderly father lives burst on Christmas morning. Silverado was easy to work with, professional at every turn and got us back to normal without breaking the bank. I highly recommend this company!

Yelper M.

01/03/2023 12:00:00 SA

Another great experience with Silverado! After calling three other companies at 730pm (with no plumbers available), I called Silverado and Manny was at my house in 30 minutes. He identified the problem and cleared the blockage after a few attempts. He was very personable and was a joy to have to deal with the issue. Silverado may be a little more pricey than other plumbers, but they can ALWAYS send someone out and I do not have to wait until they open in the morning like the other three companies replied when I called. Great job Manny and Silverado...my always go to plumber from here on out!

Erika W.

4/20/2018

Our business uses Silverado frequently and we are always pleased with the response time and results provided by their techs. Jack helped us out with our most recent request, and him and his partner were very kind and courteous. Same day response and service is available and they are excellent to work with.

Susan L.

09/06/2016 12:00:00 SA

Excellent Service. Called on a Sunday. I was very nervous about getting the problem fixed after hours on Labor Day weekend. Our tech was Tom. Very knowledgeable guy and great sense of humor. Service was prompt and affordable. I would definitely recommend them.

Anna T.

4/19/2017

I'm living in a rental property and our hot water heater began pouring water on Monday. The landlord contracted Silverado to come replace the tank. They gave a two hour window and arrived as scheduled. The two technicians were friendly and knowledgeable. The tank I have was a nonstandard size so they weren't able to swap it out on Tuesday. Normally, they keep tanks and parts on their truck for quicker repairs. The landlord said it would probably be Thursday before the replacement would be in. Oliver, from Silverado, brought a new tank over Wednesday evening rather than waiting for Thursday morning as had been scheduled. They knew I was here with two sick kiddos and truly needed to have hot water back on as soon as possible. I appreciate the two techs coming out and working late to get the water heater replaced. They worked quickly, cleaned up after themselves, and were very polite. I highly recommend Silverado for any of your issues. Now I need to go catch up on dishes

Hugh J.

12/06/2018 12:00:00 SA

Plumbers and lawyers - never a good thing when you need either, right?

I received an email alert from the water company that they suspected we had a leak. We ruled out irrigation, leaky toilet, leaky water heater, etc. - turning off each one individually still showed our meter doing more flip flops than a politician. I consulted all my favorite review sources and decided to call Silverado.

I explained the situation over the phone and they sent Rodney out a few days later. He was prompt and patiently explained what he was checking, what he recommended, and why. He gave me a verbal ballpark number and said he'd get a formal estimate to me via email, which I received the next business day. I called to make my 50% deposit via phone and we were scheduled. They kept Rodney as my assigned pro, which I really appreciated.

On the day of service, Rodney called when he was on the way and arrived promptly and on time. We briefly went over the plan again and I left him to it. He and his helper worked hard all day, even tolerating some nosey neighbors asking questions (seriously, who does that?!) It took the full day, as he predicted. When he was done he went over all that he did, things he replaced that might work a little differently than I was used to, etc. Per the bid, everything has a written 2 year warranty for extra peace of mind.

Leak is fixed. Everything was as described - no surprises. I do wish the office staff was a little easier to work with (responsive to returning calls, leaving me on hold) and I feel like I had to wait longer for an opening than I would have preferred but maybe that's because I basically needed a full day's work. But that's all pretty minor stuff - the work was done and was done well. I definitely recommend them!

Abbey G.

5/23/2013

I called Silverado Rooter & Plumbing based off of the (positive) reviews that I read here on Yelp. My husband and I's home is only two years old, and this is our first plumbing issue we've experienced. I can say I am happy with the choice I made in calling Silverado to help us with our issue. Our issue was a water leak behind the wall of our shower head in the spare bathroom, and Cale was our service tech. Cale was friendly and professional, and he was able to fix our issue on the spot. I was thrilled b/c we are having guests in our home soon and did not want everyone to have to use our master bathroom to take care of their hygiene needs.

Bottom line, from the initial phone call two days ago up until the service tech Cale came out to our home, their customer service was great. Will definitely use them for any future plumbing issues that may come up. Let's hope not, but we'll be in good hands with this company if it does. =)

Carmel G.

08/11/2016 12:00:00 SA

This is the second time I have had Tom from Silverado out to my home for work. Both times, Tom has been terrific (first time visit included repair of an outdoor fountain that was malfunctioning). He is professional, courteous and spot on each time with diagnosing and and resolving issues I had with an outdoor natural gas hook-up grill. Tom will remain my 'go to' person for plumbing and gas grill repairs.
Big shout out to Angel as well for scheduling a next day appointment when I called.
Thank you, Silverado, and, especially, Tom!

Ellen P.

6/22/2018

We have an old house with old plumbing. After several tries with other companies, we found Silverado and haven't looked back. Silverado has repiped half our home, replaced our water heater, replaced a sink, and has rootered and videoed our problematic sewer lines.

Unlike experiences we had with other companies, their prices and recommendations are sensible and logical, and do not appear to be driven by commission. I sincerely hope that their recent ownership change does not mean a change to this practice, because we are so happy to finally have found our plumber.

All of the plumbers who have been to our home have been polite, friendly, and helpful. In particular, we are grateful for the courtesy, problem-solving ability, and diligence of Tim and Jack, who are superb.

Joey C.

05/02/2022 12:00:00 SA

Silverado was able to service my call in less than 24 hours to fix a leaking pipe. I appreciate Gilbert's promptness and skill.

James S.

12/31/2016

Honest. Responsive. Fair Price. They Communicate. Enjoyable to be around.

Will use them again! (have twice already)

Stephen W.

05/07/2020 12:00:00 SA

Our 2nd water heater died (just a mini for the master bathroom sinks and shower), and Nick J. from Silverado came out. He arrived on time. He diagnosed the problem. He gave me the rough estimate. And solved the problem.

Before he arrived, I had looked at the expected cost online, and was actually expecting to need to use the kid's shower for the next 6 months because of COVID related financial issues. In the end though, the price was within our budget, and substantially lower than what I feared.

I have used Silverado in the past for miscellaneous issues, and I do not hesitate in recommending them to everyone in Tucson with plumbing needs. They are professional, they are affordable, and I trust them.

Lois K.

1/31/2022

Ran into a little problem at our home with the water backing up. Unfortunately I was unable to clear it up with a plunger, etc. Decided to call Silverado Rooter & Plumbing mostly because of the good reviews they get on Yelp. I was lucky enough to get an appointment for the same day. The technician (Dominic Hall) called me 30 minutes prior to arriving at my home. He was a vey nice young man who was able to inspect, diagnose and fix the problem within 30 minutes. The service charge was more than acceptable for the service provided. I want to thank Silverado and especially Dominic for the outstanding customer service and professionalism provided to us. I will definitely ask for Dominic Hall if I ever need plumbing help in the future.

David G.

6/28/2021

Great service! They have most things on their trucks to fix your plumbing problem. I've used them several time to replace water heaters and unclog drains. I've never been disappointed.

Laura H.

6/17/2021

D. was very professional, courteous and helpful in extending the life of making the most of the repairs. Pricing was extremely fair and the estimate was available before the work was done was completed before starting any work. I will absolutely call again whenever I need any plumbing assistance.

Raven W.

5/21/2019

I've used this company for 3 years. Rodney is highly skilled at his job. I'd recommended him to anyone who needs a good, honest plumber. I had been very sick because methane gas was leaking into my home everywhere. He came out, ran a smoke test and located multiple issues. He completed the project quickly and i'm feeling much better as the second smoke test proved my system was no longer leaking. You can't afford not to have a great plumber and fortunately their services are reasonable and fair. Rodney is just wonderful!!

Nancy C.

09/03/2021 12:00:00 SA

We had a sink clog and called Silverado. They called back promptly and came over to fix it within a couple of hours. Great service! I didn't get the repair guys name but he was professional and friendly and even gave us advice on another plumbing issue we were addressing ourselves. Just a great company and I wouldn't call anyone else.

Ronald R.

01/05/2018 12:00:00 SA

Subsequent to my comment on Yelp, I did receive a response from management, asking to contact them to rectify this situation. I have to say that management (Matt, in this case) has been positively responsive with my concern (five stars for management) and I am completely satisfied with the solution they offered. It is too bad that a company can be so adversely affected by just one employee that behaves in, what I perceive, as unethical. This company has been great in the past and I hope they keep on top of issues like what I presented to avoid anymore bad reviews. It appears as though they will. Again, I can't give five stars for my whole experience since the plumber I dealt with deserves only one, but the management team gets a five.

Jodi B.

12/24/2022

Gabriel came to our house on Christmas Eve day and trouble shot out 3 toilet backup. He is so knowledgeable and thorough. He tried the less expensive method first before going to more extreme measures and IT WORKED!!! He then proceeded to thoroughly clean up ENTIRELY. This guy is terrific!

Steve S.

10/17/2020

Horrible service. Management does not care about customer service. Too busy killing themselves with their vapes in the office. Always late and tends to leave jobs unfinished so they can come back and collect more money from people. Never on time as well. #strongbuilt

Yve D.

4/28/2021

Fantastic - great prices!!! Always professional. They do just what needs to be done. I've had so many plumbers trying to rip me off but this company is now my go to:)

Ana Z.

06/08/2023 12:00:00 SA

The manager of Silverado got back to me and refunded me in full, apologized for the poor service, and spoke with the plumber who came to the house.

Andrew K.

11/03/2016 12:00:00 SA

just had odus come and help with a clog in my sink. They got the clog out quickly and could not have been nicer in the process off doing so.
not my first time using them and definitely not my last.

Teresa E.

8/27/2017

Daniel came today (Sunday) to fix an issue in our main drain that two other plumbers had already 'cleared'.'. Not only was he extremely polite, he came when he said he would (in fact early). He was knowledgeable and found our issue really quickly. Highly recommend!

Mike S.

06/10/2021 12:00:00 SA

I thoroughly explained my unique situation to the pleasant phone operator. When the repairman came, he unplugged the toilet and then told my wife, Next time, use single-ply and left. Not what was requested. The company then called me to get a good review on yelp, talked to the same operator, and she assured me that someone would call back. That was last week. I can't ever recommend them to anyone.

Eric G.

06/02/2018 12:00:00 SA

I've used Silverado twice now. The first was to repair the valve & line feeding water to my home. Turned out to be old, soft copper so the job was bigger than expected, but the tech returned on the following day with additional materials and ended up splicing in new line much further down than expected. A good thing! The only issue was that he neglected to flush the line after the work, so a chunk of solder made it's way to my shower valve, rendering it useless until I swapped in a new valve there. No big deal, we all make mistake. And in the grand scheme of things, this was relatively minor.
The second, more recent visit, was to replace my 12-year old water heater. Replacement was smooth and done at a good cost (I think it was $750 all said and done to replace a 60-gallon electric water heater). Job was done promptly and efficiently by Jack Manning. Thanks much for the replacement. Will certainly call them again if any future plumbing issues crop up.

Dorsey F.

11/02/2021 12:00:00 SA

Low Water pressure- My house is 5 years old and we were having low water pressure, so I inquired with a general plumbing contractor on the issue and he said my pressure reduction valve was bad. He wanted to order and replace it. I decided to contact a company instead of relying on this individual and I reached out to Silbadrado Rooter and Plumbing. From the initial phone call the evening before to the follow-up the next morning I could not be more pleased with the schedulers and their process. True professionals. Then, Jack Manning, the plumber showed up on time within the window promised. After telling him the previous guy's recommendation, Jack said let's do an adjustment first before you spend a lot of money on this considering your house is not that old. He made the adjustment and the pressure is perfect!!!!!!! I could not be happier and now I have a reliable plumber and I did not have to sell a Kidney! I will recommend anyone to SR&P and will use them as long as I live in Tucson! Thanks again Jack and the team at SR&P!!!!!

Anissa K.

06/02/2023 12:00:00 SA

Our sewer line backed up into the shower and we called Silverado based our last experience with them. We called on a Friday late morning and they had someone out in a few hours. Gary quickly fixed the issue and all at a reasonable price.

James S.

3/25/2020

Our bathroom was flooding, and we needed this fixed quick. Jack and Jacob came out the same day, and fixed the clog and replaced some seals. Great work and they were pleasant, and informative, giving some great tips! I have had other work done by Silverado, and they have always been quick, efficient, and fair priced. These guys are my goto! Thanks for your great work and help.

Lia C.

08/06/2016 12:00:00 SA

So happy with Silverado's work! Matthew was our technician. He gave us a two hour time frame and arrived on time; quickly completed the task, and educated us on the problem. Very satisfied!

Kymberly S.

05/05/2023 12:00:00 SA

From customer service in making the appointment, to service tech, Oakley, this company was fast, professional and reasonable!

I cannot say enough, they unclothed our drain and i was able to get a same day appt, a time that wieked with my schedule and was in and out within minutes.

Oakley was EXCELLENT, kept us informed and explained what the issue was and how to prevent it in the future!
Very happy and strongly recommend them!

Dr Sarah P.

7/21/2018

TAKE HOME MESSAGE
1. Hire Silverado ~ Jack Manning & Mathew Montanaro (GM)
2. Common things occur Commonly
3. Educate & Investigate the LEAK yourself location 1st
4. Good Plumber & Co.'s listens & hears the words of the customer
5. Demolition is the Last Option not the 1st
NOW MY STORY
Silverado is an excellent Plumbing Co. Both Jack Manning & Mathew (the GM) are valuable members to this Organization. I had a horrible leak in one of the bathrooms starting about 4 weeks ago where the marble changed to a copper color.
I first called my commercial plumbing company first. A new Mgr came out & said it was a bad leak from the foundation and that he was going to call a leak-restoration company so they can schedule demolition. He did not do a through investigation at all.
I have always believed Common things happen Commonly. I stood my ground & said NO, you are not going to do that. Time passed and I kept saying that the leak was coming from the Toilet. You have to listen & hear the words of the customer.
Then this week I called Silverado. Jack came out twice & was thorough & so nice. Mathew (GM) & Jack came to my rescue!! Mathew brought his lead detection equipment & said there is no moving water in the foundation. Meaning NO demolition. YEAH !! Mathew explained everything very nicely.
Mathew located the problem to be the Toilet. He said the Tank was overflowing due to Poor installation. While Mathew did his thorough investigation, he quickly noticed water coming from the Handle.
I asked If it from overflow, could the water have gone behind the tank. Mathew said YES. I looked behind the tank & VOILA!! The overflow water had eroded away the grout on the baseboard tile. That is how the water went under everything and did so much damage. Mathew fixed the Issue & checked all the toilets in the house.
Thank you Jack & Mathew for saving the day & for being a great Team to work with.
Best, Dr S

Ruth H.

10/26/2015

My experience with Silverado Plumbing began with a courteous and professional appointment scheduling with Chandra. I cannot stress enough how vital to a company's well-being is their phone management. It is the first, personal impression that is made on behalf of a company, and I have rejected using a company based on the sloppy, haphazard attention and service extended via the initial phone call. It is the first opportunity to excel in making the customer feel they have made the right choice. Chandra did just that and represented Silverado very well. Then Tim arrived within the scheduled work window with prior notification that he was on his way. He was friendly and did an excellent job replacing a kitchen faucet, installing a garbage disposal and swapping out old, stuck hot and cold, water turn-off valves at a reasonable price. Tim went above and beyond by noting and solving an aggravating problem involving the RO system that I didn't know could be eliminated. I will definitely call Silverado again when the next plumbing need arises. Silverado Plumbing make both customer service and a quality product a priority.

Mary D.

08/07/2019 12:00:00 SA

I am so happy I found Silverado Rooter & Plumbing their technician GILBERT LIZARRAGA was fantastic ‼He came to my rescue within an hour of my call and fixed my problem with my refrigerator water line I had my new Refrig delivered and the water line valve was leaking and corroded it broke when they moved refrig out so here I am with a new refrig and now needing a plumber When I called they said they may be able to have someone to come out same day I was so happy‼ Gilbert was very professional and took care of my problem I highly recommend this company for your plumbing needs and I feel Gilbert is an asset to their business

Becki G.

10/08/2008 12:00:00 SA

Living in an older Tucson home, roots periodically grow into the clay pipes that connect our home to the sewer system. Hilarity ensues -- such treats as warped wood floors and wringing towels soaked with foul water into a bathtub. We had one of those home insurance contracts that sends one of their contractors out when something breaks down. Well this particular time, after exceedingly bad service, we canceled our contract and thought we'd have a go at forming a relationship with a service provider of our own choosing. Enter Scott Valentine, owner of Silverado Plumbing. He was brand new, the truck didn't even have a logo on it yet -- and he fixed our pipes on a SUNDAY! and he was fast and pleasant and took time to answer our questions. He's been our plumber for the past 4 years now and we recommend him, without reservation, to all who ask.

Cheryl D.

12/10/2015 12:00:00 SA

It is seldom that I am really impressed with a plumbers work, but David was without a doubt the hardest working guy I've seen in a while. His workmanship is meticulous and the job turned out excellent. I had a pipe rupture under the concrete in a room addition. Very Happy with Silverado and David!

Jasmine D.

04/05/2021 12:00:00 SA

Our shower has been plugged up for about 3 weeks, our apartment complex called Silverado to help and they were able to get the job done in less than 10 minutes! Jack was in and out within a couple mins but was so helpful and kind while doing so! Also wore his mask at all times and was super polite. Thank you so much Jack and Silverado! Highly recommend this plumbing company!