Kamerzell Bros Well & Pump Service

Wow! I had an appointment with Kamerzell Brothers for next Wednesday to tune up our well. Then last night it completely stopped pumping water. I called them at 7 and they were here within hours, even though I know they had a full schedule already. They fixed our well and explained exactly what they had done, and their work is under warranty for three years. This is a great local family owned business. What a relief!!

Called them twice Friday 8/30/19 to advise that my Well was not working. They had replaced my Pump, etc last year. She said they could not get to me until Tuesday 9/3/19. Advised her that I had Livestock and could not wait that long. She said she would call me back in 2 hours. Never called back. Still have not heard from her. Called Kunau out of Calhan yesterday and they directed found  the problem. Got it fixed today. It has been a miserable 5 days for my family. You would think that an Elbert based business would understand what Livestock without water means  Very disappointed. Call Kunau or anyone except these idiots!  Karma is a bitch!!

Had them come out to diagnosis a pressure issue. They seemed very knowledgeable. Spent a good deal of time checking this and that before deciding it was the check valve at the pump letting water drain back.  They also said it would be only a short time before I needed a new pump switch due to corrosion. I could see this.  They replaced the $25 pump switch and charged me for 2 hours labor.  This then resulted in some additional issues with the system not present before they checked it out. (water hammer sounds from pipes)  When I called them back just to ask, they were defensive. I was only asking if there was something I could do, not that they did something wrong. They also never returned my first call which went to voice mail, I had to call them 3 days later which they answered  I then proceeded to get a second opinion from the company that installed the well 17 years ago.  They came out, diagnosis the problem in 30 minutes. No charge.  Just presenting the facts.

Company seems to have issues communicating return calls. They advertise 24 hr service & emergence service but you cannot reach them!! Quit referring customers.

Kamerzell Bro Well & Pump Service came out to give us an estimate to replace a water line to the house.  We decided to use a contractor with underground boring capability, due to the complexity of the project.
Kamerzell has been rotten to us since we didn't have them do the work.  
6 months later we recieved an un-itemized invoice for $151.  
Emailing them for the last three months there is absolutely No response....other than a new invoice each month with past due...and finance charges!
We question their intentions and ethics.
We rate them as a definite pass...and would Not consider Kamerzell for even the smallest job.

I called Kamerzell Bros a few weeks ago and they were prompt to reply and efficient in their work.  They quickly diagnosed my problem as a bad well pump and replaced it that same day.  I was very happy with their work.

No water on a Saturday. Holiday weekend. My wife and I take care of special needs adults. Have to have water. Call Kamerzell and talked to Mike. Mike showed up had water in a half hour. Professional, communicated on what happened. Even answered my dumb questions. Thank you for getting me back up.

Recently, I called Kammerzell to diagnose and repair my water well. They gave me an estimate of $1500. I had them do the repair.  When it was done, they gave me an invoice for over $2000. I paid it, and they left. Within 10 minutes, I found that I had no cold water flow to my kitchen. I called them and they said that it was probably a clogged pipe and I should call a plumber. They refused to return to my home to  check it out. I called a plumber and was charged $265 to find out that Kammerzell had left one of my filters turned off.  I contacted them to ask that they share in the cost of the repair since it was their fault and since they had given a one year guarantee on their labor. They have refused to call me back and have not paid anything towards the bill. They had promised to send me some parts for my filters by mail. These have not arrived either. I am very unhappy with the way that was treated. Do not use their service.

I've had several well pump companies out to my place over the years. I have to say these guys have vast experience, find the issue, fix it and we're priced better than others. it's not rocket science but getting guys that have done this 1000+ times, is the way to go.