SERVPRO of Litchfield/West Phoenix

We suffered water damage in our basement due to an improperly installed Washer/Dryer. By the time we discovered the problem water was covering a big portion of our wood floors, also into the rooms and soaked the carpet in there.

Kay arrived just an hour after we called SerbPro: he helped us assess the damaged and calmed us down with his expertise. He had all the right tools to track how far the water had penetrated into our wood floors and explained all the steps involved to properly clean up and repair the damage.

Also Kay helped in all the documentation needed to file a claim with our insurance to limit our losses.

Thank you ServPro and Kay.

Wish I could give them zero my insurance company recommended them they did the drying bit okay but one of the machines was broken and leaked water all over so I had to turn it off but they still charged for it they also came and ripped things out that shouldn't have been they also didn't give my insurance company and estimate they just came so they did and unauthorized job I'm also missing my watch that I think was stolen by one of the employees. I wear it all the time and at the time they were here is was right on the table I didn't notice and I didn't want to accuse them unless I really looked.

Great service, on time, very tactful.
Thank you so much for taking that nasty wet carpet out of my home

I had a leak up in my ceiling so I called my insurance company. They recommended servpro. Big big mistake. The did the cleanup and drying okay but the 10 foot hole in my ceiling remains. They were suppose to put plastic on it to seal it but they forgot to bring it. Next day they tape plastic across the hole and leave. It falls down of course. Another day goes by they come try to staple it up. Piss poor job. Its fallen down again and the won't return my calls. My AC has been running for a week straight. All the cold air just goes into the attic. Guess I will just fix it myself.

These guys are amazing!!!  They are calm and professional in the most stressful situation.  So knowledgeable and explain things every step of the way!  I do not have enough nice things to say . . . from the minute I spoke with Amanda in the office to when Jeff and his team showed up and did their magic.  Highly recommend them and would use them again in a heartbeat (but let's hope I don't have too)